Stimmler G J & Sons

Our water heater kept leaking and it slowly started to become worse, so we called and a very friendly lady answered the call and coordinated Andrew's visit to check out what's going on. It was clear that we needed a new heater and two days later, his crew showed up and replaced it.
This was probably one of the most hassle-free experiences I have had so far, the work was done excellently, the pricing was good (the lowest estimate in the area) and the staff was friendly and respectful of our interior.
I'll definitely recommend Stimmler G J & Sons to friends and family!

Don't do business with this company. They misdiagnosed my heating issue, caused me to take several days off work and then tried to charge me for something no one told me about up front. Had to get another company to come out (Summers Quality) that correctly diagnosed the issue and took care of it quickly. After disputing the charge with the owner, he proceeded to make a claim to impact my credit.

We have a Bosch tankless water heater, that was not working intermittently. We call Bosch and they asked that we call one of their local certified technicians. Of all the Bosch certified technicians GJ Stimmler was the only one within the right radius of service and were able to come.  Andrew Stimmler, on the first visit came and opened up the heater to diagnose the problem and had to call Bosch to troubleshoot it. After 3 hours of troubleshooting he told me that after talking with Bosch, I needed to change some parts which he already told Bosch about, and I just had to call Bosch and pay for it, which I did right away. He closed up all the parts and I noticed that he didn't connect the water connection back to the unit, and when asked he just connected it back without any explanation and left.

Issue 1: After he left, I opened a faucet in the bathroom and the hot water heater started leaking all over!! When I called him back he didn't respond for a long time, and finally after sending a video of my leaking like a waterfall unit, he finally told me that while opening up the unit, the o-ring broke the seal, and tried to blame me for asking him to connect the water back on (even though he never explained to me in the first place why he wanted to leave the water disconnected or that he broke the o-ring seal during diagnosis). He refused to come back to fix the problem and just gave me instructions on how to disconnect the water from the unit and put a bucket underneath to collect the leaky water!! I had already paid him for 3 hours worth of work, and now I had a leaky unit with a bucket underneath!!! He refused to come back to fix it that day or day after, and said he would come only after the parts arrived.

Issue 2: After the parts arrived, we scheduled a day for him to come replace the faulty parts and fix the unit. He doesnt come himself but sends 2 of his employees, who arrive about 2 hrs late without as much as a courtesy call to inform me they were delayed or arriving late. Once they arrived they informed me that the parts that arrived were the wrong parts!!! Mind you, Andrew and Bosch made the call on what parts were ordered, and I just called in to pay for it. When I made a comment that, between Andrew Stimmler and Bosch they had to figure it out, and get the right parts, he said what I said was offensive and quit the job!! I had to call again to beg him to tell me what the right parts were so I could call Bosch to order and find some other plumber to fix this!! So, he basically caused my water heater to leak, didnt tell me about it, worked with Bosch to order the wrong parts and then quits because I had the audacity to call him out on his mistakes!! Now I am stuck because there is no other plumber who is knowledgeable of Bosch Tankless Heaters within my service area. I have to now look at options to replace my entire unit!!

Andrew Stimmler is a blight on any honest, hard-working plumber and please avoid him at all costs!!

What a rip-off! Do not use this plumber. They installed a new toilet about 1-1.5 yrs. ago. I called them because the base was wobbling - not  even a year old. I called again because the toilet runs for no apparent reason, but I can count on it to run every time I sit on it. They came by and refused to repair because the one year guarantee had expired. They do not stand behind their work and customer service is horrible. WOULD NOT RECOMMEND!

These guys (and the lovely woman who answers the phone) have helped me in several, separate plumbing crises over the past year of owning my new house.  Each time I've called, they've been prompt and thorough.  The guys always take the time to explain to me what was happening, how they were going to fix it, and what it would cost.  I feel extremely confident in the work they have done. Having plumbing scares as a new homeowner can be exhausting, but I feel grateful to have Stimmler and Sons as my go-to plumbers.

Bought a house and needed the furnace/boiler checked prior to the winter season.  Was also having some issues with the system in general.  I called the  company that had serviced the equipment for years (The previous owner had highly recommended) and they no showed on me twice but called me back to see if I wanted to buy a service plan.  (!?!).  That was enough for me.  I started the hunt for a new Heating guy.

Out of desperation I asked a friend for a referral and she recommended G.J. Stimmler and sons.  (She raved about them and how honest they were)  I'm very happy that she referred them.  In no time, I had the owner Andy and his assistant on my doorstep and the furnace was being cleaned and inspected.  They identified the cause of my problems and replaced an electrical part.  The bill was very reasonable and I never felt like they were rushing to get to the next job.  

This is a local, family owned company that's a couple of generations in the making.  I can see why they have endured.  The entire time they were working, Andy answered my barrage of questions about hot water heating systems in general and my 36 year old boiler in particular.  I asked when it should be replaced.  Clearly, there are no high pressure sales tactics here.  I was told my system is past it's normal useful life of 30 years but that it's been very well maintained and does not look it's age at all.  He said it was a coin toss and that the boiler  could last for a few years more or die in a few months. There's just no way to know.  He simply suggested putting money away as and when I can and planning for a new system down the road.  On top of that, when I asked him if he knew of a good tree service, he gave me a name and number that worked out fantastically.

What sealed the deal for me was about a month later, I called the emergency line because my furnace went out.  Andy diagnosed the problem over the phone based on my description and told me what to do.  Heat restored.  Zero charge.  These are the only guys I will use from now on.  I cannot recommend them enough and I see their truck in the neighborhood a couple of times a week at least.

Irrelevant but interesting - I recently looked at some of the yellowed paperwork and instruction sheets that are tacked to the basement wall near the furnace.  (Most pamphlets are for equipment long since removed but they date back to the early 60's.)  These documents were added to over the years by Obsessive owners as new parts were installed/equipment replaced and they have apparently remained untouched for decades.  Being a history nerd, I took them down and sifted through them and discovered that my boiler was installed (in 1980) by none other than G.J Stimmler and Sons.  Irony!  That just gives me warm fuzzies.  One generation of a family business installed the equipment, the current generation will (eventually) take it out and replace it.  Full circle....

After reading a few previous reviews, I decided to call Stimmler GJ & Sons. The woman who answered the phone could not have been any kinder - and I received a return phone call within the hour AND Andrew showed up almost immediately. My son is in the process of buying his first house - and Andrew could not have been any more informative, patient and thorough than I would hope for someone to be- explaining all of the plumbing and heating issues. NEVER did I feel pressured to do any work, in fact, he was so honest, he told me I could wait and handle a few small issues with a trip to home depot! If honesty is an important factor in hiring a plumber - call this company.

Heater malfunctioned on the coldest night of the year (1/7/2018) and called Stimmler and Sons. They got back to me within 10 minutes. Andrew came out and quickly diagnosed the minor problem and had the house warm in no time! I would recommend Stimmler and Sons to everyone.