Dixon Plumbing Contractors

I had a wobbly toilet for some time and knew the time would come when I would have a leak.  It was yesterday...a Saturday.  I saw a leak in my kitchen ceiling and I knew what was above it.  I read the reviews for Ken's services and they were enough for me to contact him.  Ken was able to sneak me in on Sunday and and was able to fix the leak in about 10 minutes.  That is the best toilet in my house now!  Thank you, Ken and your assistant JB.  You did a very nice job.  

I HIGHLY recommend him for your next fix or project.  He is courteous and responded in a timely manner.

We had an emergency water leak in our house after a city main break. We immediately turned off the house water, but that's two days without a shower -- we needed swift help, and early on a Sunday morning, too!

I'm so, so glad we called Dixon. Ken and his team member were able to come out within just a few hours, and they found the leak and repaired it swiftly and carefully. They were extremely kind and professional to work with, and they went the extra mile to carefully lay down dropcloths and make sure nothing in the room got dusty or wet, and that our cat didn't get out when they had to get back to their truck for supplies.

I also really appreciated that that they wore KN95 masks properly the entire time they were here, without me asking -- we're always careful to wear good masks when contractors visit, but usually convincing them to do the same in return is a losing battle. Not so with Dixon!

We're thrilled to work with Ken Dixon again in the future, and plan to do so soon for more long-term projects we've had in mind. They're my absolute go-to now, and I'm so happy to have an excellent local plumbing professional in my phone.

Ken was responsive everytime I contacted him leading up to the appointment and helped work with my challenging HOA rules. He was patient, kind, and friendly when he arrived- and he arrived on time! He fixed the problem under my sink efficiently and took the time to explain what he had installed. Would recommend!

Did work as promised Good folks. Will recommend for emergencies. Fixed price as stated

We had a serious water leak in the basement , and Dixon Plumbing responded right away, and offered immediate service. Kevin, who came to the house, was great - he solved several difficulties around finding and repairing the source of the leak with minimal additional effect on the interior. Highly recommend

Very responsive in my inquiries and getting me price estimates; punctual start time; kept house clean; jobs look well-done; friendly. Really no concerns at all. Highly recommended, especially compared to so many other plumbers in the area that are essentially non-responsive..

I had a plumbing emergency where water was leaking from my half bath to the basement. The water was turned off, but it was still leaking. This was explained to other 24/7 emergency plumbers, but I was told they would not be able to come out until tomorrow. I looked in the telephone book and found Mr. Dixon. I called and he arrived one half hour after my call. He fixed the problem, and the cost was very reasonable. Mr. Dixon and his
assistant (I didn't get his name) were very professional. I would recommend to everyone; you can't go wrong. Mr. Dixon even accepted a check!!!

Ken Dixon, proprietor, immediately responded to my request for a quote and answered all of my questions. His associate, Kevin, installed my faucet and drain, and I found him to be both efficient and professional. I was impressed by the neatness of his work and his cleanup of the workspace upon completion. I feel comfortable in securing them for future projects.

Called and responded by phone very quickly and came to  my house within a few hours.  Repaired the drain pipe professionally, and cleaned up. Reasonable cost.
Would recommend.

Ken from Dixon plumbing came through and saved the day for me again! I was able to make a same day appointment with him for a leak behind my basement toilet.  Ken replaced the shut off valve which was the culprit of the leaking.  He was punctual and professional and didn't try to upsell me a new toilet like the first guy did.  He was in and out which I appreciate, allowing me to get back to dinner with my family.  I will definitely be calling Dixon Plumbing again, but hopefully i won't have to any time soon ;)
Thanks Dixon Plumbing!

I needed a reliable plumber to do some last minute repairs to my home in preparation for its sale. I called Dixon less than a week before settlement and he provided a reasonable quote, set clear communication bout the job status, and provided great and efficient service. They were very professional and even went above and beyond and helped point me in the direction of an electrician. Don't avoid that plumbing problem that's been plaguing your home. Believe me when I say, call them now. I will definitely be doing business with them in the future.

We had some flooding in the basement due to an obstructed drain in our yard.  Although this was happening on a weekend, Mr. Dixon was very responsive and communicative.  He and his crew were efficient, professional and polite.  They got the job done quickly, and the quality of the work was excellent.  He also kept us updated throughout the day while the work was being done with messages and photos.  We're grateful to have found DIxon Plumbing and will use them again in the future.

Our New Go-To Plumber!!: We had a small leak from a second floor bathroom that several contractors said could be fixed with caulking. After trying (and paying for) those fixes, we decided to look for someone with more experience. We found Ken (a Master Plumber) on Yelp and couldn't be happier with the experience. He scheduled us quickly, confirmed our appointments 24 hours in advance, arrived early, and diagnosed the problem within minutes - the small leak was from a pipe under the sink (not water leaking through gaps in the caulk, as other plumbers said.)

Later that week, he and an assistant arrived, covered the area in plastic, replaced the very old pipes, cleaned up, and now our problem is resolved! Wish that we had reached out to him sooner. His rate was reasonable for his level of experience and top-notch service.

Kenny called me back quickly to confirm an appointment and was on time. He was quick, polite, and friendly! The fact that he was able to come during Labor Day was a big deal (most other places didn't even call back).

Price was fair, work was fast, and my kitchen drain was unclogged by the time Kenny left. Saved his number and will use him again. And was able to pay via Venmo--even better!

This is the most unprofessional plumbing company that I've ever worked with. I had an appointment confirmed with them yesterday. They sent a text and called, to which I could not respond because I have two kids to take care of. I didn't want to tell him all of the stuff with my family, because it shouldn't matter, but I couldn't answer the call or his text. I'm here waiting for someone to come over to fix our plumbing, but instead, they send the plumber somewhere else. Then he proceeds to tell me that they could send someone out about an hour later. I was upset, but willing to accept this. Rather than accept this, he just canceled the appointment all together. It's one thing to be upset about the nature of our conversation. It's another to just cancel business out of spite.

Update: so I received a response back from the owner of this company to my initial Yelp review. Clearly, everyone in need of a plumber has many options when it comes to receiving the best services for their plumbing needs. When reviewing this company, I encourage caution for engaging with them if one has:

A.) children that draw them away from their phones for hours on end

B.) work responsibilities that take you away from your phone for hours on end.

Why do I recommend caution? Because you may, quite unceremoniously, have your appointment time taken away from you.

If you, fellow Yelp reviewer, are close to your phone all day and don't mind the occasional, curmudgeonly, back and forth, then this company might be for you. If you have real life responsibilities that, on occasion, take you away from your devices and you need a plumber, you may want to think twice.

As noted in my complaint with the better business bureau, this business owner would do well to let customers know that they could lose their appointment time if not responded to promptly. However, this business owner failed to do so in my case.

In the future, this business owner might do well to understand that giving potential customers as much information as possible, when it comes to appointment keeping policy, will ensure a mutually beneficial exchange. Instead, this business owner elected to cancel his business with me rather than actually work through the situation to find a solution. Despite this unpleasantness, I was still amenable to doing business with him. Instead, here we are.

TL;dr: if you're away from your phone for a while (because you have other life responsibilities) and you call to see where this business owner is, you may be told that your appointment would not be honored at the given time.

I had a hot water heater emergency and Dixon Plumbing Contractors handled the situation swiftly and professionally. Efficient, superb service and communicated with me from beginning to end. Even cleaned up afterwards. I would certainly hire them again and recommend their service.

While we were having a housewarming party, our gas detection alarm went off, indicating that our stove was leaking gas. Not exactly the type of warming we wanted.

Fortunately, Ken from Dixon Plumbing was able to come out on extremely short notice, fixing the leak before the afternoon rolled around. Courteous, professional, and fast.

We had a plumbing emergency on a weekend - water pouring from walls and ceiling from an unknown source. Mr Dixon and crew were at our house within an hour, quickly and efficiently figured out the problem and addressed it. Excellent work, amazing communication throughout, and great follow-up. Highly recommend Dixon Plumbing Contractors.

No follow up after coming out to look at my issue back in June.  The reason I am giving Ken and his team 2 stars is because of their professionalism when he initially took a look at my issue.  I wish there was better communication.

I called Ken with a problem that I had been trying to get fixed for over a week by plumbers and contractors who would not call me back. Ken was over in a few hours, and found out that the diagnosis of the problem by the previous people was incorrect and that the solution was to simply replace the faucet. He even went to Home Depot and installed the faucet right away.

He was prompt, respectful, efficient, and fairly priced. I would recommend him to anyone that had a plumbing problem.

I had a leak in a pipe in my basement wall. I called three other plumbers in addition to Dixon. They called me back within 10 mins and then texted me to confirm. They said they were booked but that they would let me know if they could fit me in. Less than an hour later they let me know they could come. Ken arrived in a mask and gloves. He was extremely professional. He repaired the leak in less than a half hour and the price for the repair was reasonable. I would 100% use them again for any plumbing emergency or repair.

Showed up within 20 minutes late on a Sunday night to fix a serious leak in my ceiling (small hole in pipe). Ken was amazing - he cleaned up everything and even helped me on the phone with my insurance agent to file a claim. He walked me through all of my next steps. Much appreciated as a first time homeowner. Pricing was fair considering it was an emergency Sunday night call.

Had leak with my water heater. They answered promptly and came within the hour. We scheduled an installation a few days later and they replaced the heater within 2 hours on the appointed date. Great service. Made everything easy. Everything happened exactly as expected.

Ken was fast and professional in dealing with my plumbing problem. I also appreciated that over the phone he gave me a few things to try that might prevent a plumber from having to come out. It turned out that I really did need a professional's assistance, but it was nice to know he was being fair and honest about the situation with my macerator toilet. Will definitely call again if I have future plumbing issues.

My water heater broke overnight on Friday. I sent out a message and Ken promptly answered me back. He helped me pick out an appropriate water heater, then came on a Saturday morning to fix it. He and his team were extremely professional, quick, and helpful. He had all tools and equipment on hand to do the job and even went to lengths to make sure my floor didn't get scuffed, everything was clean afterwards, etc.

If I could give Dixon Plumbing Contractors more than five stars, I would.

They earn their stars through service, politeness, professional rigor, and possibly the best experience I have ever had with a contractor.

A few weeks ago we had many days of rain. I was in my basement office and heard water trickling, I usually hear water when it is raining outside, but this sounded different. Walked over to our sewer exit discharge pipe and through the basement wall was a cascade of a gallon of water every 10 minutes. We called four plumbers, they all returned calls, But DPC returned the call and came over within the hour.

Ken was calm and reassuring that he could help. He snaked a camera into the cast iron pipe and found out that the pipe in my front yard was cracked and water was backing up into the house due to the amount of rain in the yard (hydrostatic pressure), the exit discharge pipe was not performing as it should. Needless to say, he could not fix that immediately but put us on a schedule for the next week.

Ken took care of everything. He coordinated the permits with the city, the backhoe, and the concrete contractor (to replace the sidewalk). He came a few days before to prep the site with 'no parking' placards and coordinated the 'call before you dig' site work. I have worked with many plumbers over the years, and most were good at their job. But Ken and his crew are GREAT at their job. So what do they do differently? They respect themselves and others. They realize that when people have unintended water in their house, they tend not to be in the best place; some are angry, some are confused, and what they need are calm reassurance and professional courtesy. After DPC did all their work, they cleaned up and left. A few days later, it rained again, and I was regularly checking if the exit discharge pipe was still leaking and it was bone dry in the basement. As I was checking the area, Ken called me and asked if everything was good - and of course, it was. I will now be calling Dixon Plumbing and Contractors for my future plumbing needs and will tell anybody and everybody of our great experience with DPC.

Ken Dixon is a mensch, and he exemplifies success through phenomenal work and a Zen of calmness.

The best part is that Ken called and texted before every appointment. That is a perfect business thing to do!

Did a good job. Provided quote and stuck to it. Came on emergency basis on weekend to replace water heater.

Had an early Saturday morning emergency, main drain was clogged which means all water activity in house has to stop. Saw in reviews that Ken was recommended for emergencies and that response time was typically very fast. He picked up my call immediately and his team was at my door in 30 minutes. They saved our weekend, we are very appreciative, will definitely be calling again!

Ken was so helpful,  punctual, and nice.  Ken also did a good job ,  I would recommend their plumbing services .

I just moved to Philadelphia and didn't know any service professionals. I reached out to a few with great reviews on yelp for a quote and availability. Got a quick response from Ken and he was able to schedule me for a same day appointment. Communication was easy via text. He arrived 5 minutes before the scheduled time. I also give him props for wearing shoe covers and gloves as well as using a drop cloth to keep the area clean. He was thorough and did a very good job. He was also quite reasonable compared to the quotes I got on yelp from some of the other providers. If you are a looking for a reliable plumber, I would recommend him.

We just had a large water pipe replaced by Ken and Mark in our basement.  We just moved in 2 weeks ago and had a quote from another plumber that was not only way too much, it wasn't even the correct job.  Ken quickly came over that week to quote it and came and fixed it a few days later.  It was SUPER fast, well done, and they kept it very clean.  We will not go anywhere else besides Ken and HIGHLY recommend him and his team!

If you need a RELIABLE, HONEST, AND NICE plumber in Philadelphia, look no further than Dixon Plumbing.  

My husband and I are first time homeowners, we purchased our completely rehabbed home about 5 years ago.  A few weeks ago I started to notice a lot of water on the ceiling and walls, as well as some rot on our window casing.  My husband opened the wall and we immediately saw a lot of water from the upstairs bathroom pipes.

We called several plumbers - which is a tough enough job since most won't call back -  and 3 came out to the house. I'm not going to name names as to who they were, because you don't need to know since you are going to call KEN DIXON first for all your plumbing needs,  but both immediately quoted me with two quotes, the first for the repair only (which was inline with Dixon Plumbing) and the second number, a 5 digit number $XX,XXX, to rip out my bathroom, tub and flooring to get to the pipe from above.  They took one look at me and barely even a glance at the problem before recommending the most expensive solution.

Enter Dixon Plumbing.  I found them on Google and called mid-day. Ken picked up right away. I told him about the problem and scheduled a time to come out. He took my number and text me a confirmation and link for more information, all within 5 minutes! Ken came out, was very kind and professional. He went into detail to explain the problem, how he would solve it, and gave me the price to fix it - all without ripping out the bathroom.

Ken came out again to meet with my husband and set up the paperwork.  It was fast and efficient - he had his  insurances lined up, takes cash/check/credit cards and gave me both physical and digital receipts.  Today, he and a colleague came out to pull out and replace the shoddy-pipe and showed me the 4-in crack along the backside!  Ken quickly explained exactly how the pipes worked, how he was going to replace it with the correct equipment, and did exactly what he said he would do.

I attached the pictures so you can see the new pipework - the all-white one is Ken's update. It has the correct type of pipe to support our bathroom.  

I wrote a book here, but I figured you might be in a similar position with a plumbing need and not sure where to find a reliable, honest person to help. I recommend Dixon Plumbing without reservation for your needs.

Answered phone on first try, showed up on time and fixed the issue in under a hour. Very pleased with the quality of work and price.

Dixon came in the house. I explained the job. He walked to the door to let his buddy in. I said to my wife I gotta wash my hands. I had just been sweeping up the garage and she had made me soup. Dixon turned around at the door. My wife said It's alright he's talking to me. Next thing I know Dixon is telling me we are not a good fit I can get someone else to do my job. And he leaves.
This is my response to Dixon's response. Nothing in his response is true. His response bends the truth to justify his passing on the job. Nothing was said for him to legitimately take offense to-and consequently he hasn't said what it was. Also it wasn't 'one of his plumbers'- I only spoke to Dixon and it was he who had a problem with something I said and decided to pass on the job. He mentions avoiding conflict. There was no conflict potential or otherwise. I explained the job and then got out of the way for him to do it. There was inconvenience to me because he agreed to do the job and then passed on it, saying he can 'pick and choose' what jobs he takes.

My water heater stopped working, and after being able to diagnose the problem was the blower not worker, I called Ken (based on his great Yelp reviews). After giving him the serial number, he found out the part was still under warranty and was able to order and install it the next day. Great service, excellent communication, and a quick turnaround on the repair. What more could you ask for?

Ken was responsive, professional and friendly enough to explain everything in simple terms when we had a Emergency Sewer problem in a property. He explained the options before taking the next steps to get the toliet unblocked and even explained what needed to be done to keep the blockage from happening again. Even cleaned up his footprints in the hallway. Thanks again Ken!!

Dixon's Plumbing is very  Professional and reliable plumbing company!! The best in town!!

Scheduled for Ken to do a walkthrough to quote me on a rough and finish job. He was extremely professional and friendly. After the walkthrough, he quickly gave me a quote. If you're looking for a knowledgeable and well respected Philadelphia plumber - Ken is your guy.

Ken was on time and very professional. He was extremely confident with his ability to perform the plumbing task at hand, and he did so in a very timely fashion. Highly recommended

I had a leaky pipe under my kitchen sink that needed repair and submitted requests through Yelp. Ken responded almost immediately and was able to come the next day. He not only fixed the pipes quickly, but also was able to unclog two drains in the bathroom.  Very courteous and professional, would highly recommend.

Had a quite a few plumbing problems...toilet clogged, kitchen sink clogged and needed new garbage disposal. Came out right away and was very helpful. Had him come out to install a new sink and toilet the following week and he did a great job.

Our macerator pump motor went out so we called Dixon who had done a hose bib at our house the previous year. The service we received one year ago it was as good as it was this past week. They have always been very professional, responsive and honest. Their prices were reasonable and below quotes we received from competitors. I would definitely use Dixon again and highly recommend them to anybody else.

had a stinky situation it was coming out of the curb trap called Dixon plumbing Ken responded within 45 minutes  confirmed an appointment they arrived early than expected  they were very professional   they Handled it quick  ,I recommend Dixon Plumbing for all your plumbing needs , Why they return your call they are  the professionals in plumbing we need to have on speed dial as home owners landlords business owners renters ,price was great and best of all no more S*it  running down the side walk  Big Thanks to Ken and Dixon plumbing

Ken responded to my initial request promptly, showed up on time, answered all of my questions, offered me a fair price for a large job, and did an excellent job completibg the work. I had several contractors either cancel or just not show up, but it was a pleasure dealing with Ken and I would highly recommend his company.

Sunday night I got a call you never want to get from a tenant; the sewage line was leaking into the finished basement. After talking to a few plumbers on the phone, I was told it was likely backed up and needed to be snaked. After a few failed attempts at trying to reach companies I had been referred to by these plumbers, I found Dixon plumbing and gave them a call. Ken answered on the second ring and was at our property within 20 minutes prepared to snake the sewer line. He called me back and said he saw no evidence that the line was clogged and that it could be something else. The next morning he came over with his camera, checked out the line and saw that a section needed to be replaced. He and his crew made quick work of the job, did it at a fair price, and left the job as clean as when they got there. I have worked with different plumbers and contractors in the past that were impossible to get ahold of and were incredible incommunicative when you did reach them. Ken keeps you posted on each detail through texts, pictures, and phone calls. Will definitely be using them again in the future.

Ken is an excellent plumber. He arrived at my house in a timely manner and gave me a detailed invoice of what was wrong. I highly recommend Dixon Plumbing to anyone with a problem - big or small!

If you are looking for a plumber you have to call Ken Dixon at Dixon Plumbing Contractors.  I had a hot water heater issue at my rental property and Ken came out the next day (Saturday morning) to address the issue, worked with my home warranty company, and replaced the unit.  His communication is amazing.  He said he would be there at 8am and was there early.  Every time we texted he confirmed receipt.  By far the best plumber I Have ever worked with!!!

Ken and his team saved me and my co-condo owners from an absolute water disaster. They responded in the early hours on a Sunday morning to stop the emergency while many of us were out of town. Ken then returned the next day on a holiday to provide service, and was beyond responsive, professional, and reliable throughout a really trying and stressful experience. I am so grateful for his work, and relieved to know about his business for future needs - hopefully none as urgent as this was. Thank you Ken!!

I requested a quote from Dixon Plumbing Contractors and a handful of other plumbers through Yelp. Ken Dixon responded literally within minutes of my request. I texted him pictures of the problem with my water heater, he quickly worked up a quote and called me to discuss the issue. He thought the unit would need to be replaced but he made the trip to my house anyway to see if he could repair the problem. He was at my house within two hours of my requesting a quote. When he arrived he was professional and cordial. He worked quickly and then explained the problem and the fact that the unit would in fact need to be replaced. The price he quoted me was right in line with the quotes other companies had sent me in the meantime. Some of those companies weren't even willing to attempt to fix the problem first. After determining the unit needed to be replaced, he ordered the unit and installed it two days later. Again, he was prompt, cordial, and did an excellent job. I can't say enough good things about Ken and his company. He cares about his work, is great to work with, and is everything thing you want in a professional. I highly recommend him.