My toilet had been broken for months. I had snaked it, draino-o'd it, plunged it and nothing worked. Like a prayer had been answered, Dave came. He called about an hour before he came, to confirm the address and all of the important information, which is very much appreciated. He arrived right on time and was incredibly polite.
He identified all of the issues almost immediately. Dave was kind enough to show me exactly what the issues were with the tank and also how to fix it should it happen again (considering it was just a minor adjustment with the angling of the hose). In this economy, I truly appreciate being shown exactly what to do in case this happens again.
In addition to the issues with the back of the tank, the toilet itself wasn't mounted or set properly, so he fixed all of that as well (which was amazing). The main issue was that the toilet wouldn't flush, so he helped me tremendously by identifying other issues. He snaked the drain and realized the issue had been flushable wipes. He was so courteous and so polite, I couldn't have asked for a better way to approach the situation. As a woman, I know that it's not exactly the most comfortable experience watching a guy pull stuff out of your toilet drain (yuck!), but Dave was so kind and understanding and it ended up being the BEST experience with a plumber I've ever had. He was even kind when my pets started sniffing around wondering what he was doing.
In conclusion, I am 110% satisfied with my experience.
- Punctual
-Polite
-Knowledgeable
-Professional
- Clean
-Friendly