Robert Jones Plumbing

Beware! Long story short: My wife and I called Robert Jones Plumbing to fix a bathroom sink that wouldn't drain. The plumber came, forced a large auger through our 1.5 inch pipes and punched right through the bottom of a 90 degree bend. Now, if we use the bathroom sink, water gushes into the floor. Robert Jones plumbing washed their hands of the situation, (but obviously not in our broken sink)! They told us they wouldn't charge us (gee thanks guys!), but that we would need to find another plumber to fix their problem (as well as the original problem for which we called them in the first place!

We called in a contractor to remove part of the floor to get to the leak they caused, and he was scandalized. He said, this would take them no more than about $50 worth of parts and a little labor to replace that bend. He said it is unmistakable that the auger caused the problem, and that he can't believe they didn't just apologize and fix the problem at no cost. He said that the position of the hole indicates that it could only be caused by jamming a large auger through the pipe, rather than gently getting it through the bend. It punched right through the bottom of the bend.

Additionally, my wife who was home when the original plumber first came to the house, was treated very disrespectfully. He became immediately agitated when she requested a written estimate rather than just let him start working. She had to call me at work to get me to speak with him. He responded shortly and aggressively to respectful questions any homeowner would ask in that situation, and then just left! This whole ordeal has lasted about a week, and we have been without our bathroom sink.

Robert Jones Plumbing has not acted in good faith. They are extremely defensive, very unprofessional, and clearly have not navigated this situation with any concern for ethics, whatsoever. Be very cautious if using this company.

We called Robert Jones to take a look at something. We received a window from 8:00 AM to 12:00 PM with no show and no call. Someone then showed up at 4:00 PM with no phone call warning, looked at the water hook-up and left without saying a word to us. We had to find another plumber to assist us but still received a bill 2 months later for $100. When we tried to call to discuss the invoice, the lady on the phone was very rude. She insisted that our window was in the morning, argued that she personally left 2 voice mails about the service, which we did not receive and then argued that we needed to pay because we were already receiving a discount, even though they did nothing. We will never use this company again. Not only is the service awful, the customer service is even worse. We do not recommend them!

We had a terrible experience with this company. We had them come out to fix a backed up drain and they ended up breaking our pipes. When we called to ask them for a solution, they basically said we'll need to find another plumbing company. They refused to take any responsibility for the damage their plumber caused and have left us with a much bigger, more expensive issue then the one they we called to fix.

Horrible customer service, called regarding a gas leak on a water heater they installed, they didn't even bother to return my call and then just said sorry we don't have anyone that can look at your leak so much for their 24/7 advertisement!  Don't bother with this AWFUL company.

We have used Robert Jones plumbing for decades.  Today is the last time I will be calling them for any plumbing needs.  We needed a new toilet flange replaced.  The plumber came on Wednesday and said it was a two-man job and he left.  They promised to come back on Thursday between 9 and 9:30. He showed up at noon - and it was the same guy that came on Wednesday saying it was a 2-man job.  We heard him on the phone saying he didn't know how to do this and asked for help.  No help came so he did the job, it was done incorrectly.   It is now Friday, and we are back to square one with not having the toilet completed.  We are installing a new floor in the bathroom and the flooring people can't do their job until the toilet work is completed.  There is no sense of urgency on Jones's part to complete the work.  I could never recommend them again.  Worst customer service I've experienced in a long time.  Find someone else to do your plumbing.

AWFUL experience. Will NEVER use them again. Late both times they were scheduled with no call. Flooded my basement when they were jetting the pipes with no verbal warning, telling me to move my items or had a wet vacuum. Also the employee Ron smoked in my yard. When I asked him to stop he said he was on the sidewalk. Mind you, he was on a job.

I asked for the owner to call me to discuss my concerns. No call back.

Terrible customer service, awful knowledge of plumber and horrendous communication. I wish I could give negative stars.

Robert Jones Plumbing was recommended to me today so I called and requested a service call.  Kevin came to my home this afternoon and was prompt, professional, and courteous.  I will recommend and use Robert Jones Plumbing from now on!