Wolcott Services

I had a trap primer break and needed it fixed same day. They were the first ones to schedule a technician and I booked the appointment. Tech came, diagnosed the problem, sourced the part then returned to do the repair. I needed the repair done, and was told the cost before agreeing to the repair. I shouldn't have paid $480 for a $30 part and an hour labour, but I did.

Job was completed quickly and properly but  $480 is a comical price to pay for this small job.

The company and the tech were upfront about the pricing before they started the repair - I reluctantly agreed to pay due to me being in a rush.

I would hire a different plumber for the next job just due to cost.

We have dealt with Lonnie at Perfect Climate for years. It turns out our 15 year old Lenox furnace needed to be replaced so I called the number listed on Google and Wolcott answered. Turns out Lonnie sold the business but is still working for Wolcott. The gave me a price that was exactly half of what Roth quoted. Roth did the original furnace at this house so I logically called them. The new 96% efficient Lenox was installed two days ago. Todd and James did the install. Very nice guys, professional and they did a good job. While they were here we had the AC replaced too. The heat wave just started here in West Linn and it works great. Thanks for a good job and a price that is half of what Roth quoted for exactly the same model.

This company did some work for a neighbor on my street. They filled the street with multiple work trucks, backhoes, large metal plates and large heap of gravel on and off for 1.5 weeks. They scraped up the street with their equipment and blew dirt from the gravel pile into the air to clean up the smaller particles from gravel pile but got it all over and on cars. They also left spray paint on the street after they spray painted their tools...seemed to be just a general disregard for the space where people live.

These guys are currently plumbing a new development in my neighborhood and they've been shouting homophobic hate speech all day.  It's 2016, there's no reason to support a company that allows this kind of behavior to slide.

BAD COMPANY, don't fall for the coupon, they lie and won't honor the coupon after the service is done. Bad customer services, stay away.

Canceled on us three times and extremely rude and not helpful in the least. All we needed was minor warranty work on a toilet in our new house.  I was informed that they just don't do much warranty work. They prefer to do new construction.  DO Not hire them ever.  Worst plumer. Ever

Stay away! They don't answer my phone calls, they delayed my project and cost me my reputation with my client. I hope they go out of business. Horrible horrible service!

Sloppy work. They did a lot of work for us as we are renovating our house. Put in a hot water heater and a new heat pump. they criss-crossed the drainage line across the entrance of a closet door (to be) so that we couldn't use the closet or enter the area. They said they would fix it if we paid them more since it passed inspection that way. Guess it didn't matter we couldn't use the space as attended...a closet. They totally ignored the instructions on where the new rooms would be for the vent system, we had to have it redone. Really terrible work. Wouldn't use them again if our house was flooding.

If you like freezing in the winter and baking in the summer, this disorganized feckless company is for you!

I very much enjoyed my experience with Perfect Climate from start to finish.  I had my heater serviced prior to the winter season and the technician was nothing but professional - he was on time and courteous and he even took a moment to say hello to my dogs so they wouldn't be upset about having a stranger in the house.  I called them back again to consult on having an AC unit/heat pump with a special filter to help with my husband's allergies.  The owner, Lonny, came out and consulted on our needs and went back to the office to do research on what would be the absolute best for our situation.  I received an estimate in a timely manner and scheduled the work.  The project was done in a day, and I am happy to say our house is much cooler with this warm weather starting back up again.  We even had a concern with roofers potentially covering up an external vent and Lonny drove out himself to check and make sure there were no concerns since we had just recently purchased the home and had no idea what we should be looking for.  I can't recommend Perfect Climate enough - with the summers getting warmer here in Portland, give them a call today!

Not very helpful. Once they figured out my water heater was not under warranty, they really didn't want to help me, despite having put a sticker on said water heater with their number to call for repairs or service. In my opinion, their business is putting water heaters in new homes and they wash their hands of you after.

I had Elijah from Wolcott Electrical come repair a outdoor electrical outlet.  He was the most professional electrician I have ever had.  He was knowledgeable and went through my house to tell me of any additional concerns.  He was competent and knowledgeable, and got right to work.  I would absolutely have him to my house again.  I am picky, so this is saying alot!!  Thank you, Elijah.

If I could give it a lower review, I would.  This company is un-ethical, dishonest, and I would NEVER use them or recommend to anyone.  Flat out lied to me about my clogged pipe.  Said Disposal was the issue, which it wasn't.  Charged me $275 and left with the problem still there.  Contacted the company after I had another company come out and never heard 1 word back from them.  I will be contacting BBB.  Run, don't walk to any other company.  I ended up using ProDrain in Beaverton and they were FANTASTIC, fair, and fixed the problem quickly.  Live and learn.

I operate a senior living community in Troutdale and we recently contracted with Wolcott when we had an issue with our hot water valve.  Of course it was a Friday, and by the time they determined what the issue was, it was late in the day.  They did not want to fix the issue that day (late on a Friday) and instead suggested that they could put a temporary bandaid on the problem and schedule it for a different day the following week.  Because this is a residential long term care facility, we needed to have the work completed after normal working hours because the water would need to be shut off for approximately 5-6 hours.  We picked a date, scheduled with Wolcott, and sent the appropriate notices to the residents.  An hour before our repair services were to start, the technician showed up and asked if our water was working ok with the bandaid, which it was (thankfully).  He then informed us that he would not be completing the work that day as he had some other emergencies come up.  We tried explaining that we have given notices to residents and staff and made arrangements and this needed to be completed.  He refused to do the work and left.
This was horribly unprofessional.  I will not be using their services in the future.

We needed kitchen sink faucets fixed -- hot was leaking badly. Wolcott was 3rd of 4th plumber I phoned. It was a Thursday and they all said Monday at the earliest -- one even said it would be at least a week. Wolcott booked me for the next day. Joel phoned 15 minutes before arrival & came at scheduled time. Replaced lines to both faucets (the sink was installed about 20 years ago and had never been serviced). Everything works great. And Joel was a very pleasant and agreeable person. Couldn't have hoped for more.

I recently had a new washer and dryer delivered, come to find out the hot water outlet had a small but persistent leak. I had to turn off water to house. After calling the company I had always used, but became very dissatisfied with their response and service, don't call Mr Rooter BTW, even though somewhat an emergency, they could not see me until possibly the next day. Another company  I found directed me to Wolcott. The receptionist was so kind, and had someone that could come out at 07:00am. Dave showed up and got the job done. After many problems over the years, leaks, shoddy work, and bad pipes, I agreed with Dave to re-pipe my entire house. Granted I have a small house with all plumbing in the back of the house, so maybe less costly, but I am STOKEDI have hot water more quickly out of bathroom sink. Now I have not gone into the crawl space, ick, but all the piping inside is well done, no more cracked pipes, no more leaks and/or flooding possibly damaging my heated floors. I have even discussed with Dave to put in a soaker tub and within days he had found several tubs that would fit in the bathrooms small footprint, without changing the layout.

Sorry I cannot recommend Wolcott for any of their services. We had them re-plumb our kitchen because of a leak that destroyed our kitchen. Four days before completion Wolcott came and connected everything up.  During the night one of their connections came loose and flooded the house again, only worse this time, so we're starting over again.  They also installed new under cabinet lights and all the screws came through the bottom shelves about an eight of an inch. Their work is very unprofessional and they should be avoided.

We had Grant Fournier come out to the house to inspect a few plumbing issues and replace a toilet wax ring. Very polite and professional and did a stand up job! Thanks Grant!

Had a very poor driving experience and was almost hit by a driver in van #192 license plate 470-HQS this morning. He also failed to use signals previous to him changing lanes directly into me. He did not even correct himself after I laid on my horn. I will be sure to do my best a NEVER recommend their services to anyone.

Perfect service. As described and actually even faster. Quality work, without adding on unnecessary steps like some other companies were doing when estimating same job. Dave came in (no need for separate estimate), figured out a solution for our odd piping installation, got parts, got it done -- all in about two hours. Great work, will definitely hire again.

I see some of the other reviews about some offensive stuff from some employees, and hey, I'm sympathetic. But the aggression seems misdirected. It's not realistic to expect that a company could hire the right contractors or laborers by skillset, pay, availability, and all that, AS WELL AS having a perfectly matching worldview to yours. Come on. Other customers/prospects, read the reviews about the services and make an informed decision.

Update to my previous review. The billing department again asked me for full payment before the job was fully finished. And, to top it off, they threw in an additional bill for $2620 for cutting the concrete to move the water heater to a new place. I was shocked at this bill, but they insisted that they did cut the concrete and prep the area for relocation of the water heater. I pushed back again that the concrete was cut by a concrete cutting company. I offered to provide testimony from the concrete cutters on the scope of work they performed. The company then called to say, I was right and just like that the $2620 bill disappeared. They did however mention in their voice mail of taking me to the collection agency if I didn't pay up the balance on time!
Never again will I hire this company for anything!!

Don't even stop for a second to consider this business. Read the lousy reviews. I'm sure they are all true. The absolute worst business, unapologetically rude. Make appointment's and cancel at the last minute constantly. Even with a arrive contract, they don't care. So many better options then this!!!!

Ready to empty your wallet?  - fuzzy math and deceptive rates --

At the Initial call I was told the cost would be $95 for the service call and if i Agreed to the repair price, that amount would go toward hourly labor and I would pay for parts. So, I made the appointment for a plumber to come out:  upon his arrival I asked for an estimate of parts which was under $20 and a time estimate on how long it would take.  He said under an hour.  

Here's the thing, the overall price he presented me was $500.  I asked how much they charge by the hour, which he replied $165.   Then I asked how did he arrive at $500 when the cost for parts was under $20 and the scope of the job was under an hour. Appears I asked a trick question because he said that he doesn't set the pricing his office does.  Then he went into a convoluted diatribe defending book pricing, contract pricing and journey man hourly rates - none of which had anything to do with my project.  He should be commended for foolishly attempting to talk himself out of a bind.  Nonetheless I needed to have the small project done and asked if we could together call the office to straighten up the confusion, the Wolcott plumber said I don't have time for that ran to his truck and left.  

So when you are ready to be presented a fuzzy math estimate specifically designed to empty your wallet.  This is the place for you!
UpDaTE -- This project was just completed the same day the above took place by a plumbing company called rescue rooter. they did it in less than a half hour and it cost less than $200.

I have used Wolcot for years on the plumbing side. They just put in an air conditioner at my house. Great clean Work! Took them 1 day to install & I did not have to clean up after them. Awesome friendly crew, & they are very competitive. Will continue to use them for anything we need at our house!

Our oil furnace stopped working so we called Wolcott out to service it. The man who came tinkered with the furnace and told us that it was going to need to be replaced for $6-10,000!! When we asked about a replacement part, he said that it was so old that he didn't think he could find a part for it.

My husband decided to go down there and look at it after watching a couple of YouTube videos and he FIXED IT. It turns out all that needed to be done was get the thermostat working and bleed the pump. It is now working perfectly!

I would NOT recommend this company. Obviously, either too lazy to try to fix it or trying to make a buck off of you! Stay away and find someone else.

Oh my gosh! I wish I had read these yelp reviews before I called these guys. I guess I already had a negative experience with them years ago and actually left a review. ‍ Well, here's bad experience #2.
Wolcott charges $97 for an estimate. This is the first time I have ever paid a contractor for an estimate, but I understand contractors are super busy so I didn't mind that much. I was told it would be deducted from my amount due when I had the work done. Except I never got my estimate. They were here on 8/3. I called on 8/18 and was told the plumber needed to consult with his supervisor, which kind of blew my mind because it had already been over two weeks. By the time they called back on 8/26 I had already found a plumber and had the work scheduled. I let them know I was super disappointed that I spent $97 on nothing. No offer of a refund, nothing. Save your money & go with a contractor who values their customer's time and wallet.

Wolcott plumber installed a propane water heater for a natural gas supply. Replacement natural gas water heater hasn't worked right from day one. Three weeks later and I'm still waiting for a working water heater. Response from Wolcott has been practically non existent.

Contacted this company because my usual A/C guys said I needed a lennox dealer to warranty the part I needed.
When I contacted them I told them I had a broken part that should be under warranty.
The guy who came out was a total jerk. Hostile, abrasive, and really just seemed like he didn't want to be here.
Almost immediately he told me they probably couldn't warranty the part because we weren't the original purchaser of the system. Which I feel like the first person I spoke to should have told me.
So after they came out, and diagnosed the problem I already knew I had, they charged me $500 with a vague 'we'll try our best to warranty it, but no guarantees. We'll call you.'

A week later I had to call them myself, only to be told that there was nothing they could do to warranty the part. In a way that made me feel the tech was very dishonest in saying there was any question about that at all.

I honestly feel like I was lied to and jerked around and taken advantage of from my first call.

Do not recommend! Try anyone else!!

Do NOT consider Wolcott. They are OVER priced. They do not stand behind their work and the technician that came to do work at my home was INCOMPETENT.

I set up an appointment to have Wolcott come out to give me an estimate to replace my water heater with a tankless system. I was given a two hour window for the technician to arrive. After that time period I called to find out when they would be showing up and was told that they would not be able to make the appointment. They stated that they tried calling and left a message. I received no phone call and no message was left. I was then told that I could reschedule the appointment, with a two hour window. When I asked if the appointment could be made after my work day hours I was told that it could not. I can be inconvenienced to get their business but they can't be inconvenience to get mine. Therefore they will not get my business.

Art is awesome!   He fixed our plumbing on our sink. We had DeTemple come fix it twice and we've had problems until Art came.  He squared up the pipes and it works super well and looks sooo much better!  Thank you Art and Wolcott!

I bought a new house and Wolcott plumbing was the busness that installed the plumbing.
When I discovered a vent pipe in the attic was not connected it took over 2 weeks for the scheduler to contact me to send someone out.  When the guy final came out he said he would come back next morning to fix it.  He didn't come back and no one called to let me know why.  I made several calls and had a less the helpful person say a manager would call me back by end of day.  No one called.  I left multiple voice messages the next day but no call has been returned.  It seems like since this job is covered by the warranty and there is no money for Wolcott Plumbing to make my issue is of little importance to them.  It has been a terrible customer service experience.   The only positive thing was the man that came out to look at the issue was professional, informative and friendly.   He just never came back to fix things.

Over two months, still not completed, and a horrible experience every step of the way.
Wolcott was contracted for some plumbing work by the previous owners of our first home. They were supposed to have completed the project before we moved in.
Move in day, we find a sidewalk size and shaped hole through the middle of the concrete of the backyard, making the moving truck location and the move a much bigger challenge.
After repeated calls from our realtor and my assistant, we were told that someone would be out soon.
When someone finally did show, I was coming out of the shower and see in my backyard, a man who had let himself in, looking back. I asked that next time he knock before letting himself into the backyard. THE NEXT DAY I'm coming out of the shower and this time there are three men.
They filled the cement in, but when they did, they cemented in the entire sewage cap making it completely inaccessible.
We called about it and all they dug out was the screw's X at the top, but STILL have not completed the project. Below is a photo of how far they've gotten.
We have been calling about it at least once a week since.
Two days ago, the manager for this area said he would come out and personally take care of it.
He lied. He hasn't, and I still haven't heard anything.
I will not be using their services for this or any future homes.

I called Wolcott on Thursday and Jake was out on Friday.  He gave me a bid and came back on Monday to do the work.  He was polite and respected my opinion and talked to me as an equal.  He did a fine job in a short amount of time.  Kudos to Jake and Wolcott!

I cannot say enough good things about the service from Wolcott. First of all, I was so happy to have service on the day I called. Anthony V. Was our technician, and he was timely and very professional. He explained everything that he was doing to clear our badly clogged kitchen drain. To show me what the problem was, he let me look as he ran the camera scope down the line. It was easy to see the problem, it was full of grease! No wonder the sink was backing up! I will ask for Anthony any time we need a plumber, and I will recommend Wolcott to all of my family and friends! Thank you for the great service!

After hearing the radio advertising  for Wolcott I thought about them when my Airbnb needed a shower cartridge replaced while I was out of town.  Sean came out and of course I am at a total disadvantage as I cannot discuss anything in person.  He gave me a figure of $465 to replace a $40 part.  Online estimates for this work is $250-$300.   As I have several rentals I am aware of what costs should be.  First and last time using Wolcott.

Had a plumber come out and replace a water heater in my apartment building. The first time I spoke with them they were very friendly and kind, and gave an accurate estimate of when water would be available again.

Later in the day, I went out onto my steps to do some chores, and found my gardening supplies moved, tools scattered on my steps, and access to my storage closet blocked off by a 10ft pipe suddenly jutting out of the wall. My compost/worm home had it's cover removed, and was directly beneath the work (drilling holes into the building). It was now filled with paint and wood debris (from an old building likely containing lead).

I waited  for the worker to return. They spent a minute  in eye line very friendly chatting with a passing dog walker. When I tried to ask for an estimate of when the work would be done, I was cut off before I could even get to the question. The plumber became hostile. A 5 second flip from friendly dog chatting to being hostile to me. When I expressed that it bothered me that I hadn't been notified of the work, and that my things had been moved without consultation (when they knew I was home), I was met with aggressive condensation. Their manner and body language was, quite frankly, frightening. I was not comfortable in my home, and as they had taken over my stairs, felt I couldn't leave it.

I later heard them in the basement on the phone with the head office speaking about the tenants. The plumber repeatedly exlaimed They're scammers! They're just scamming! They're scammers! Which was bewildering (what is the scam?) and offensive.

I believed they knocked twice afterwords, but I did not answer as the event and the overheard phone conversation left me very uncomfortable. Their name was Matt.

I do not know what caused this sudden switch from friendly to hostile. I emailed the office, but received no reply. Not looking for anything, save acknowledgment that this behavior was unacceptable.

The work left a hole drilled in the wrong place a jagged eyesore, leading to a second hole with the pipe. I do have hot water though which I guess is the goal, but that behavior was not really worth it.

It took them several visits to figure out how to replace the water heater, but I believe that was a little more due to poor management from Portland General Contracting, which is a more frightening tale.

I really wish I would've look at all these negative reviews before I hired Wolcott to install mini splits in our house.  They have been dishonest, disorganized, and an overall nightmare to work with.  

I chose Wolcott over other companies because they told me the turnaround time was going to be 1-2 weeks.  We're over 2 weeks in, and I was just told it is going to be 2 more weeks.  I understand that there are supply chain issues, and I really appreciate all of the other companies that were transparent about the fact that they didn't know when they would be able to install.  

Wolcott flat out lied to me to get the business.  Once I put the deposit down, I didn't hear from them for weeks.  I had to consistently call and leave messages just to keep the project moving.

I've asked for my deposit back, but they are going to charge a restocking fee and a permit fee, however they won't tell me how much that is going to cost.  So here we are again, waiting.  Depending on how much it is, I might just eat the costs so I don't have to work with them anymore.

I would recommend Able Heating and Cooling, who we should've gone with in the first place.

My bathtub faucet was leaking through the recessed lighting in my kitchen. We called Wolcott because they were the plumber the builder used and our house is only 7 years old. They were out to our house within an hour of calling - so that's a big star right there.

Dave The Plumber wore booties in my house and was very polite and respectful. Unfortunately, the troubleshooting process involved cutting out a section of tile and drywall that frames in my bathtub, just to find out that it was a bad O-ring on the faucet. That wasn't Dave's fault, that's just how troubleshooting goes sometimes. However, the O-ring was a proprietary Delta ring that he was going to have to get from the shop and install.

Dave felt bad that he had made a mess of my bathroom and was having to leave without fixing my problem. He said that he had to charge me the minimum for a housecall ($90) but he wouldn't charge me again to bring and install the O-ring. However, when he called the dispatcher to arrange to come back today, she told him that he would indeed have to charge me the minimum for both visits. As he was leaving yesterday, he said he would talk with the dispatcher back at the shop and see what he could do.

Dave came back today with the right part and fixed us up. We ended up paying $140 for the 2 visits, which is ok.

Here's a tip though: Wolcott does new construction exclusively, due to a non-compete they signed when they merged with some other businesses. So if you have an old house with a plumbing issue, they're not who you call. RE: the person with the out of warranty water-heater: they may have blown you off because it wasn't a new install and the person you spoke with may not have realized that they will indeed come out to service their own work, even out of warranty.

For best results, I recommend that you ask for Dave. He was pretty awesome.

Not happy at all!!! We now have a Frankenstein unit and they never called when they will be there. Then after they installed the ac unit they tell me my furnace has 2 yrs left why did they not tell me that in the first place. I can understand the parts issue this last summer with covid delaying everything but WTF now I have to spend another 5 k to get everything redone! I am so pissed at how they handled this and for 11k for the ac unit I would have spent the money and got it all done if that's what they recommend. But they told me the furnace was fine. So lessoned learned go with a better company that can do it all for the right price. Next time I am going with ATemp like I had planned

I came home to a broken pipe on New Years Day. Mike & Tony Hogg came out the next day and replaced the broken section. The pipes are old and corroded but held together for the patch. Mike gave me a very reasonable quote to re-pipe everything and will start when the weather clears a little.
Mike Hogg is professional, friendly and so easy to work with. This is the second time I have had Wolcott Plumbing out here. The first time it turned out to not be a plumbing issue and they would not let me pay, after being here 45 min.
When I called Mike on New Year s Day, he answered right away and gave me a 10:00-11:00 window for the next day.
At Wolcott Plumbing they treat you like family. I'm scheduling a whole house re-pipe. I feel good about it, I'm confident they will do an excellent job for a very reasonable rate. I'm so relieved,  no more worrying about old, corroded pipes. Thanks Mike and Wolcott.

We woke up to a tub that wasn't draining and a very dirty kid. Called Walcott and they sent somebody out within hours. Anthony did a great job - and worked past when many other plumbers would have called it quits and told us to replace our old pipes. We will be using them for all future plumbing needs.

We had a great experience with Joe from Wolcott. He arrived quickly and was friendly and professional. Our plumbing issue was quite a mess, and it was fixed and cleaned up completely within a couple hours.

Though we had some concerns after reading an older review mentioning homophobic comments, we felt very comfortable. We are a gay couple with a kid and had a positive experience all around. Highly recommend!

Called, got an estimate, and had knowledgeable staff show up on time.
Made an appointment, again crew showed up on time.
Viola! Great job by Steve P. and Alec. Sink placed in area without existing plumbing.
No mess, no hassle. Great job well done!

Since there are many positive reviews maybe my encounter with Wolcott was the only time they had horrible customer service- failed in 3 scheduled visits to accomplish what was asked. They made up an excuse as to why they couldn't help us. The only solution would be their 18k solution should we want them to fix it.   Our request was simply to identify where, roughly the drains to our yard were located, as it appeared one or more might be blocked. Again after 3 appointments, one being a no show they apparently gave up and made up a reason  about a collapsed pipe!   Theses pipes DO NOT COLLAPSE!!!!   Later We were able with a few hours of work and a simple garden hose to find & open one partially blocked drain pipe- all is flowing well now, guess we saved 18k!!!!   So buyer beware!   Wolcott promised many things- never delivered- hated their call center as well- think it's poor service to have to go through a 3rd party to deal with issues. Asked at one point for a manager- no one ever called.  Will NEVER  use Wolcott again and I strongly recommend you find a different more reputable company!!!  We were treated like what we said didn't matter and ultimately written off. I will never forget them and it is my mission to frequently notify others that they may be at risk for unneeded service!!!

If I had a lower rating I would use it. The worst contractor I have ever used. Rip off estimate cost then a bid of $675 to do 15 minutes of work loosening one stuck pipe. Estimator came to my house with out even a tape measure. It gets worse but I don't want to waste any more time on these guys.

This is the company that bought out Perfect Climate and still has this shyster named Lonnie working for them. Four years after my new furnace it has stopped working. It took from late August until the end of October before they completed the job. I had to chase after them to complete the job and took time off from my work for appointments for them to come out and they would not show up or call. Though I paid for a warranty in early December, they gave me the run around until late February after multiple emails I told them to either send the warranty or give me my money back and they send my money back. Not sure how hard is it to mail or email a warranty but my sense is they knew they did lousy work was and by then I had no faith in anything I was told.

For a few specific details on my experience, here is my Google review google.com/maps/contrib/…

As I was looking up the company and I came across this link about one of the employees yelling racist slurs at a woman. kgw.com/article/news/loc… and other Yelp reviews where their employees were driving recklessly and gave someone the finger and another review where they were using homophobic slurs on the job.
Not the quality of people I want to give money to or have in my home.

The Wolcott HVAC team did a great job installing a new Lennox air conditioner and furnace in our home.
The price was very competitive, the installation was excellent and our new HVAC is fantastic.
Thanks
Steve k

Called them to get a quote for a AC unit in our new home as they are the company who the builder had install the heating system!!! The rep Mike came out to give us a quote and at first he was friendly and all however he seemed to be in a rush and did not go over the details of the system and install or Evan a quote told me he would have to email the quote to me and was in and out in less the 30 minutes!!!! Four days later I had to call to find out when I would be getting the quote !!!!! They said that they had lots of quotes and would reach out to Mike to see if he could get me the quote!!! Once I received the quote it was not complete as I had discussed about insta hot feature on our tankless system!! Three days later I called again about the quote and then I received a call from Mike to ask what my issue was with the quote and I tried to explain what was missing and he became very rude and raised his voice on the phone to me I let him know if he continue I would disconnect the call which I ended up doing due his rudeness to me!!!! He then called me 9 times as I declined each call!!! I email them on how my there employee was very rude and let them know I would be reaching out to other companies for AC quotes!!!! Which I did !!! I would give them no stars if that was an option here!!!! Very poor customer service!!!'

Update 1-31-2022
so I had ATemp Heating and Cooling out at my home today to install my new AC unit and what an amazing install and customer service they provide!!!!

DON'T use their services! They overcharged me, sent me the wrong bill, left me with a gas leak, and then tried to have me fix it on my own. Absolutely terrible service all around.

I have referred them to several of my clients and family,  everyone has spoken very highly of him and his team!  
I've had him look at the heating system at our shop downtown along with our own house and he is straightforward to the point and on time every time!    If you need anything give him a call!

I purchased a home that had a lot of work done by Wolcott.   I wanted another electrical outlet installed and phoned them to do the job.  And then I call 3 more times over two months.  The last time I called I asked if someone was going to call back.  The woman on the phone just said, I gave him your messages.  I gave up and called a company referred to me by a neighbor and the job was done two days later.  Wolcott never did call.

My furnace was making a strange sound so I asked Wolcott, who installed it, to take a look.  It was still under a one year warranty.  The service person listened to the noise and said it was nothing to worry about because the furnace was working fine.

I wanted a service contract on my furnace so I called Wolcott and the person I talked to had no idea about how to proceed, or even if they had such a thing.  I called the company that serviced my previous home and they came out three days later.  I showed their tech a video of the strange noise.  He said it sounded like an A/C coolant problem.  He removed the A/C cover and there was a hand written note that said, coolant ?.  The original Wolcott installer had not filled the reservoir with as much coolant as is required.   I now have a furnace-A/C maintenance contract, but not with Wolcott.  And the furnace noise is gone.

If you want service, do not use Wolcott.

Again, went to set up an appt for for work to be done after meeting up with tech over at neighbors house for same issue.When I called, was told they required credit card info up front . My appt was to be some weeks out and do not feel comfortable giving out credit card info over the phone to a stranger to have it possibly hacked by others , esp when I am paying cash and made that clear . With times as they are and personal and credit card info being stolen so often , this seems unacceptable to be asking for in advance to have it out there for possible loss of info. Never had to give out credit card ever in advance, especially over the phone , to a stranger