Best Businesses in Portland, OR

We had a leaking hot water line in our crawl space, discovered by an A/C maintenance technician.  My husband didn't think it would require a lot of work, but didn't have the time to figure out what pieces he would need to fix it.  All the major plumbing places were booked out 5-12 days, and we were headed in vacation the next business day.

Curtis Leonard of Yore Place fit us in the same day, even offering to deliver the necessary part and explain how to do it ourselves to save money!  Such a nice guy.  I just had him do it for us (it was indeed a quick fix), and he said my husband could call him later with any questions.  The other available plumber wanted to charge an extra $100 crawl space fee, even though the crawl space is almost big enough to stand up (we live on a hill).  Curtis charged us less than half of that quote.  He will be my first call the next time we have any plumbing needs, emergency or otherwise!

I had been frustrated with getting an annual Backflow test as so many companies made me feel like they were doing me a favor by responding.  Not Bridge City Backflow.  My experience was that 1) Communications was fast, accurate and made me feel appreciated as a customer.  2) scheduling was easy, in my case same day, and showed up on time (I was the last job, so they also sent updates during the day to confirm they were on-schedule). 3) I felt valued as a customer.  I'm a curious person, and Bridge City not only didn't mind me watching them do the work, but he took the time to explain exactly what they were doing and what the results meant.  

No more frustration with Backflow tests for me!  I'll be calling Bridge City every time.

They had same-day availability, gave me a flat-rate quote for clog removal that was cheaper than what anyone else quoted me, and Konner even fixed a completely unrelated problem and diagnosed the cause of the problem, without charging me extra. And to top it all off, the sink was cleaner when he left than it was when he arrived.

I had a small leak in my water heater. Jared arrived shortly after my call and promptly fixed my leak for a very reasonable price. He even went a step further and added an additional valve as a preventative measure. He was great and I will call them again if I need a plumber.

I had recently noticed that the hot water pressure in my house was awful, and that it took forever to get hot water out of the faucets, especially the bathtub. I had 42 year old galvanized pipes and they were corroding and needed to be replaced.  I got three estimates and Repipe Specialists was my middle bid.  They did a terrific job replacing my pipes, all the way out to the street, and boring a hole thru my crawlspace wall to get into the  house.  They did the job in one day and now I have fast flowing hot water all over the house, with a wonderful new shower head, outside faucets that don't need insulation in the winter, and all pipes insulated.    Gwen N

Consistent with other reviewers, they don't have an appointment scheduling process.  They take your call and pretend to make an appointment complete with two hour timewindow.  Then they are a no show.

Don't waste your time calling them, you will likely sit around waiting for a technician that will never show.

update:  Two months later, TWO, they post a reply at yelp, but have never called to apologize or attempt to reschedule service?  NO thank you.

Awesome experience today!!!  We were in urgent need of a plumber... called them yesterday & lucky for us, they had a cancellation today!  Roy came out & fixed our problem with a quickness!  Highly recommend!!!!

It's funny to see Brian's reviews on here after our experience. He came to our rescue after our main broke friday night of memorial day weekend. Sounds like he does this with pretty much everybody! :) After no success with the 24/7 guys out on holiday, Brian came and finished our job quickly and with very fair prices. Would recommend him to anyone; don't second guess yourself. If you've come this far and you're reading my review, just hire the man. Added bonus- no pressure to buy some bs service plan.

Water heater problems. Fast, friendly, on time, reliable and professional.  Thank you!!!

Sean at Imagine Plumbing was a life saver. I had called him because our dishwasher wasn't working and while he was there I discovered a major leak in one of the bathrooms (we were remodeling the house and hadn't moved in yet). Sean was able to come back the next day and complete the significant project which involved cutting out the wall and replacing all of the plumbing behind the bath/shower. He explained everything to me along the way ensuring that I understood what he was doing and why. We got everything fixed so quickly and professionally.

Tells endless stories to just take up your time and will charge you for it. Spent $500 and nothing was fixed, and he actually made the problem worse, then claimed he did a good job when I complained. Also told me he charges  by the minute, so if it takes him time to drive and walk into your house he will charge. Will NEVER use again or recommend. Stay far away.

Toilet clogged,  called Mr. Rooter the technician came unclogged the toilet. Tried to sell me a new toilet if the toilet keeps plugging up. Technician was telling me if anyone has had surgery or on new medications it will cause your toilet to clog, will I'm not buying it, I called the doctors office and they never heard of that. NEXT DAY the toilet backs up, within 24 hours called Mr. Rooter and they state because technician says if backs up agian replace toilet they want to charge me agian $216.81+ $ 1,500+ to replace toilet and some other additional parts to come out and snake agian!!! BEWARE OF HOW YOUR BILL IS WRITTEN UP!!! WILL NEVER USE THIS COMPANY AGIAN, DONT FALL FOR ADD ONS!!

My water heater and toilet we leaking so I decided to call Terry Massey Plumbing. I was able to schedule an appointment within a week and they even called a few days before my appointment to see if I wanted to get him over sooner.

They showed up on time, offered to wear masks and were friendly and helpful.

Turns out my water heater just needed a new piece of pipe and was fixed easily and quickly. I also had him service my toilet, which they seemed to do a good job of. They were in an out in about an hour and charged me a fair price for the work. I felt they were honest, as I thought my hot water heater needed a new expansion tank, but he told me it just needed a simple fix.

He also asked if I needed anything else fixed before he left, which I thought was nice. I felt good that he was ready to help with whatever issue I may have.  I'll definitely be calling back next time I need plumbing service.

Ti came to our house ahead of the quoted time to assess our plumbing issues.  He was extremely knowledeable, professional and honest.  He took the time to explain each issue in detail and saved us money by advising us that we could fix a simple problem ourselves.  He spent about 30 minutes at our home and left with a handshake and no service call fee.  Amazing!  Such a breath of fresh air to see in today's trade world.  Sutherland will be the first we call with any future plumbing needs.  Thanks Ti!!

Horrible customer service, I just had a conversation with a women over the phone. I asked what their charge to come out she did not answer that question. I asked her how much the hourly rate was and she stated $112 plus material then hung up on me. I will not suggest calling or even bothering with this company if someone hangs up on a customer within the first 3 minutes. Horrible attitude.

Chris was very quick to respond to my request and questions. He is very knowledgeable and was able to get the job done in a short amount of time. Will use him again in the future.

Made an appointment with Rob to inspect possible pipe leak behind bathroom wall and fix outside water spiked. He never showed up or returned my call on the day of appointment when he did not show up. I should have read these reviews ahead of time cause the lack of communication seems to be an issue with this company.

I just want to say a huge Thank You to the people of River City. We are so blessed having businesses like this that truly care about their neighbors.
We were displaced due to the fires and are in our RV parked at an emergency station.
Just prior to the fires our truck was taken in to the shop. We have no way to tow our RV to a dump station so their service of emptying is amazing.
My wife is handicap and on oxygen 24/7 as well as other issues its vital to have water and bathroom.
ThankYou again so much.

BE VERY CAREFUL

The company charges a truck service charge, and they DO NOT disclose this in their estimate. This is not a straightforward or honest way to conduct business. They also tried to charge me for 3.5 hours of work, the worker was at my house for 1.5 hours. The work was good quality, but the customer service is very poor, deceptive and they attempted to overcharge by $240.