Realistic Plumbing

I called Rodger to come help me with a plumbing problem. After covering a few questions and a lengthy talk about my situation, Rodger let me know that he probably was not needed. He gave me some suggestions on what I should do.

Other plumbers might have come out to my house and took awhile to find the issue or even charged me for some of his  recommendations

If I do need a plumber I will be coming back

Roger provided prompt response and service. I sent a picture of the shower valve issue and he explained the problem and how it will be fixed with a good estimate and the plumber he sent over is very knowledgeable as well!

I contracted with this Realistic Plumbing Inc to install a new sewer, water and gas line to a new adu, ensuring that he would do a professional job, make sure he left the place level and safe. I also inquired about safety measures while the work was to be performed and he assured me that he would cover the trench with boards and putting up fencing to ensure no one fell inside as it was directly in front of the entry way.  None of which did he do. He merely put up an orange web fence in front of part of the entry and the Ac unit and then My contractor two of my boards over the part of the trench that was directly in front of the door leaving the other 50 feet merely covered with a black plastic with no safety precautions to prevent someone from falling in the trench.
It has been over 2 months ago and they still have not completed the job and left a muddy unsafe mess of a sink hole. I already paid them almost all of the contract price (discovered the remaining balance is less than the cost of the material to finish the job). They left an open trench without proper safety precautions and then covered
The trenches before it passed the gas and water city inspection for the lines. He never returned to finish the job of running the pipe for the gas line and connecting it to the meter or rerunning the water line that kinked during the install. Then when I sent him notice that I would hire another company to finish the job and file a CCB complaint to settle the difference, since I already overpaid him, he sent me a letter from what looks like a prepaid legal service trying to get me to agree to settle and call it even, stating that he can charge me additional sums of money. The line has yet to be finished and other than the letter I have not received a response from the company in weeks. Roger the owner is difficult to deal with and rarely returns phone calls or text messages. He is very unprofessional and misleadingly dishonest.  Never follows through and no showed over 5 times.

Roger and his team redid the plumbing in my entire house along with roughing out a new bathroom.  They were absolutely wonderful.   Quality work and a very reasonable price.  For a first time home owner they were very patient with me.  I will be having them back for the remainder of the work I need done.  Can't say enough good things.  A true pleasure to work with.  Looking forward to the next project!

I called Rodger and he was busy on another job. He did take the time to look at some pictures that I sent and call me back to explain what I could to to fix my plumbing issues. Thanks Rodger