Reggie J.
04/07/2017 12:00:00 SA
Jorge was great. He came out within days after I emailed (non-urgent issues), and did all the work in under 3 hours. We had a severely clogged shower drain. I had already gotten a rat sized chunk of hair out, but way further down the pipe was a chunk that was knotted and hard as a rock. He worked at it until he got it out and then checked twice to make sure everything was running smoothly and there weren't any other obstructions.
He also snaked our basement sink and got a large sized chunk of hair out, before replacing the p-trap and other pieces that were rotted. We discovered that a different piece was still leaking, but it usually comes free with a new faucet, and our faucet needed to be replaced soon, so I asked if he would stop there and I'd buy a new faucet first (we want to match the ones we have elsewhere in the house) and then have him finish the work. He had a way to stop the leak to give us more time before we had to replace the sink, but I wanted to just do the replacement. He was really flexible about it!
Then we had two cut off valves that were rusted and leaking in a half bath. Jorge took one off and saw that the nipple was completely corroded and needed to be replaced. But, before he did the work, he called me over and showed me the problem, and also explained several possible problems once he removed the nipple that could cause a more expensive repair. I really appreciated this - I had the option to say, no let's wait or I understand the risks and go ahead. As it turned out, he was able to get the nipple out without trouble and we luckily had copper behind that galvanized nipple so once he replaced it with stainless steel, we shouldn't have the same problem again, and we didn't need to open up the wall to remove more galvanized pipe.
Finally (yes, he did all of this in that short time frame), I asked him about our kitchen sink which weirdly shuts off for no reason when the water filter isn't switched on. He figured out that the filter was the problem, but when he removed it and turned on the water, he said there was way too much pressure coming out of the faucet. We went out and he showed me our house PSI was WAY above the standard 80, and so we looked at the Pressure Release Valve and sure enough, it was leaking and clearly rusting out and needed to be replaced. If we hadn't realized this, we potentially would have burst pipes, and for sure it was wearing out all of our plumbing faster, which is probably why we have so many fixes needed all at once.
I will be having Jorge come back out to fix our PRV and any other issues big or small that arise. His price was incredibly fair - and he doesn't charge a per visit, or truck fee, like some places. Just a minimum of an hour's work and then in 15 minute increments after that, plus parts. He doesn't waste time either - he's fast and very thorough.
I recommend him highly. One of the best experiences I have had with a contractor, ever. And we've worked with some excellent plumbers, electricians, etc. over the years.