Paul's Plumbing Service

Just had a bathroom repair by Ben. He was competent, courteous and completed the job promptly. Paul kept me informed when the van would arrive and I appreciated that.

I would recommend Paul's Plumbing to all.

Left a detailed phone message over a week ago with an answering service. No call back. Guess they don't need work, but a courtesy call would have been nice.

The work that was done was fine.  I had a main water line break. It took 15 minutes to fix. But, my problem is that I was charged $430 to do this work and was NOT told in advance that there would be a time and a half charge for 2 hours. Not by the person I spoke with on the phone, not by the plumber who came out. The owner did call to talk to me about this and said, Sorry for the miscommunication.  I cannot recommend this service.

We had an emergency rupture in our pipes with the water having to be shut off to the whole house. Hundreds, if not thousands, of gallons of water pouring out into our neighborhood. It was a disaster. Paul's plumbing came out within an hour of my call and fixed the whole system!! It was amazing! They were incredibly professional, expedient, and friendly. I thought it would be a huge ordeal to fix and they were clear experts and made a terrible situation resolved in less than 2 hours! I cannot speak highly enough about this company. They know what they're doing and they are so honest. It's hard to find trustworthy and skilled experts these days, and these gentlemen were exemplary. I highly recommend them and will most certainly be using them in the future!

Thank you, Paul's plumbing, for fixing our disaster! You guys are wonderful!!!

I would give 10 stars if possible. I called the first time for a clogged sink for my mother. They came out the same day and were just wonderful. Josh called me on the phone and told me the situation and that he needed to replace some pipes etc. and would be back the following day. He did, everything works great, and the prices were very reasonable.

I called a few weeks later about getting other work done. Josh answered the phone and said he would come over now. Wow, unbeleivable, I never expected such quick service.

A third time I had to call for another issue. The issue turned out to be much larger. Josh is so nice and helpful, he called mold (also coming same day) and critter experts, and said he can help me take care of getting the issue resolved.

I really appreciate all of the great work, fast service, communication, and affordable prices. Thank you, Josh!

On time, fast and friendly. Clearly knows his stuff when it comes to repair. What more is there to say.

I had broken water pipes from the recent cold snap, a busy time for all plumbers. I called after noon and they were here by 3:45. The guy they sent was pleasant and he did the repairs quickly and competently.  I will be using them again.

I had a failing water heater on a freezing day when it was difficult to get a plumber to respond.  Paul squeezed me in, rushed over, did a terrific job and was pleasant and efficient.  Highest recommendation.

My pipes froze, and after a day of working on it myself to no avail, I called Paul. He is friendly and patient and discussed the details with me over the phone, gave me some tips, and admitted it wouldn't be a good use of my money to have him come out for the problem because, given my type of pipes and routing, there was not much he could do. I'm very thankful to him for that, and he will certainly be our go-to plumber from here on out.

Great service from a very friendly team. Came...cleaned two drains...and done for under $200!!! Thanks guys. Cute dog too!

I would look for a different plumber. This plumber marked up the toilets he installed several hundred dollars without disclosing this prior to the work. When we requested the invoice from the store, the plumber stated that we could not see this. After obtaining the invoice ourselves, directly from the store, we saw that the plumber had marked up the toilets several hundred dollars over his purchase price.  Had we known this significant markup was their practice, we likely would have purchased and picked up the toilets ourselves. The real issue here is that none of this was disclosed prior to to the work being done. The response from the company was you should expect this rather than we should have told you. Buyer beware.

Paul's Plumbing has done multiple repairs, drain snaking, and just recently did a full replacement of the very old plumbing in the house we rent.  They conducted their work with great care and significantly improved the plumbing system in our house. We will continue to go back to Paul's for our plumbing needs.

My plumber was Tim and he did a great job. Paul's Plumbing was quick to schedule my work and the rates were reasonable, I'll use the from now on and I'd highly recommend them!

They answered my call over the weekend which was great. They have an emergency service. It is very expensive, but I imagine very useful in certain situations. As mine wasn't dire, even though I discovered Paul's plumbing on the weekend, I decided to wait for a weekday to make an appointment.

They were able to come out very quickly and solve my problem. It was a leak between two floors in a building and they took care of it in three hours and the total cost was around $500. The only reason why they were given four stars out of five, is to echo some of the other reviews in terms of the leaving to find parts. I don't have much experience with plumbers so perhaps I shouldn't say, however, it would seem that most journeyman plumber's would have a truck stocked with common parts. Either that, or they should clearly indicate where and why they're going to pick up the part, what part they needed to obtain, and whether or not the time spent obtaining of parts is billable or an extra expense. If it is an extra expense, then the location of the parts supply store should be given beforehand in order to determine travel time and total estimation of the cost. Or it should be made clear that travel time to obtain the part was not included in the cost. They do include in the cost travel time from their office to the residence as part of the total charge.  The last plumbing service I work with had $100 flat fee for coming out and then charged a much lower amount hourly which for some reason felt more straightforward of an agreement versus feeling penalized in terms of the starting location of the plumber.

My kitchen drain had a hole in it and leaked into my basement ceiling. It was hard to find any plumber that would come out in the next couple days because they all seemed to be booked until after the 30th. THANKFULLY I found Paul's Plumbing online and made a call! Paul was super nice and was able to have someone come out the next day! I feel terrible cause I forgot the guy's name but he was SUPER nice and did an amazing job!!!! He informed me on everything that needed to be done and if he had to leave to get more parts. I love the work Paul's team did and will definitely use them again! They had great prices too!!!!

Paul does an exceptional job for a reasonable price. Our house is over 100 years old and we have had some interesting and rather difficult plumbing issues periodically over the past 20 years. We have always called Paul and he gets the job done.

Thank you Paul and Josh for coming so quickly to install the water line for my new fridge. I can not thank you enough for identifying the rotton pipe and fixing things to the way they ahould be! I have always felt comfortable and confident in the work that you have done for me over the years and appreciate your honesty and integrity! I will continue to recommend you to family and friends who are looking for plumbing work!

Paul was great and made effort in getting to my issue prompt. However, i was not satisfied with my plumber.
The technician found the problem in my leak quickly (10 min) yet it took 2 hours to complete what appeared to be a simple fix. I'm indicating simple due to the fact that the plumber came in and out of my house 10 times for parts and pieces. An efficient and experienced plumber would know what he needed when realizing the issue, then get what he needed and complete the job. He then proceeded to take 3 trips to gather the tools from my house , when it should have been completed when job was done. My front door opened 10+ times with a lot of back and forth.  
Too bad my normal plumber was booked out on jobs and couldn't help me in a leak that i thought needed addressed right away, in which maybe could have waited for better service. I would really know your referral before scheduling an appointment.

Had Paul's plumbing come out to look for a leak that have in my house. I was at work and my mom was at home. They showed up early and we thought that it was great because they where fast at responding. This is where it went downhill. My mom asked them if it was going to cost to look for the leak and they told her no because it was going to be a quick check. They checked and couldn't find the leak and said that we need to get a leak finder out to find the leak. They then told my mom that there check will cost us $150 and we had to pay then. My mom can't make decisions like that and fell into their trap and paid them. They are a scam and took advantage of a elderly person. This is horrible to do this and I am not happy at all. What kind of business you running that you tell someone that it was free and then charge them. Horrible business!

Very responsive and prompt return of calls as well as prompt attention to clients' needs. Appreciate the accessibility and personable nature of the owner! The last time I used this service, however, the long drive out to my home in bad traffic was added in to labor costs, and I ended up with a huge bill for a short amount spent on the actual job. In the future, I will most likely look for someone closer to my house, if time spent in traffic is worked into labor costs, as that is beyond anyone's control.

It was an emergency: 3 teenagers; one broken shower; no other options. I called Paul in the am and he had someone out to me by noon. Michael and Benjamin were pleasant and responsive and SO FAST. They quickly deciphered the problem, fixed it, and left less than an hour later at an excellent price. I will definitely be a repeat customer.

Great service.  These guys knew what they were doing and were explained everything.  I couldn't have had a better experience.  It may cost a bit more than some fellow you know but it is worth having it done right

Pauls Plumbing saved the house. Having multiple failures of the water pipe system, plumber Keith did not quit and and replaced the failing copper pipe with new PEX thru out 4 levels of the home.  For value, price and exceptional service, this firm is the first call to make for any plumbing need you may have.
I was able to do some of the deconstruction work my self and saved hundreds of dollars in labor cost.  My plumber since 1988.

Arrived on-time. Didn't have the right part but got it in a timely fashion. Left things as clean as they found them. The bill was in line with the estimate.

AWESOME!

Paul's Plumbing showed up on time, fixed a clogged drain, left my home clean, and charged less money than the other guy was going to charge just to look at it.

I highly recommend Paul's Plumbing to folks that want a workmanlike job at a great price.  They have earned and will receive my loyalty for future work!

These guys ripped my mom off.  They charge by hour and milk every minute.  You would wonder how they sleep at night taking a senior to the cleaners.

Paul did a great job fixing our leaky shower!  THANKS!

Paul's Plumbing was very responsive and willing to rework their busy schedule to help us out with replacing a leaking water heater that decided to give up the ghost over the holidays. Highly recommended.

Paul is an excellent help and quickly resolved our problems with our garbage disposal in less than a few minutes. He's friendly and genuine, a pleasure to work with. We're glad to have found his help:)

A long, long time ago in an alternate universe far, far away, our landlord gave a few drug addicts a job installing our kitchen sink.

Flash ahead 10 years to the day the house became our own. Since then, we knew it was only a matter of time until the drug induced plumbing inspiration would collapse in a disaster of Noah's flood proportions.

That day, or that weekend night actually, was last night when our faucet supply valve failed. 6AM Sunday morning we woke up to a flooded kitchen, warped floor and all.

With 9 women sharing our huge house we couldn't wait until Monday morning. We had to shut off water to the entire 4 floors to stop the leak.

By chance we saw the great reviews for Paul's Plumbing first on Yelp and an online yellow pages. We noted right away they welcomed the emergency calls even on a Sunday morning.

Shortly after talking with the answering service, plumber Tim called us back. He did a triage on the phone trying to save us money from the very first. Once we determined that our job couldn't wait, he set an appointment and was right on time.

The truth is, Sunday plumbing runs double-time, just short of $200 an hour. I won't kid you.

These guys are experienced professionals and had we not owned the meth-addicted plumbing from hell, I know they would have been out of here in 30 minutes.

I had such confidence in their work those first few minutes, and they were so quick, we had them completely rebuild all the plumbing. It was finished to perfection.

In the end they gave us a really fair price for a huge amount of work.

Plumber Tim left us with his personal cell number just in case we ever had another after hours emergency when the answering service was closed.

It is so nice to know Tim is now our plumber and we can safely call on him or the other guys at Paul's to rescue us!

We give Paul's Plumbing our confident recommendation. I believe they will take care of you as well as they did us.

Paul and Sean fit me into their tight schedule and fixed a water main leak.  I appreciate their willingness to fix a minor leak and not require a full main replacement. When that job is eventually needed I will be calling them back. Thanks guys

This company is the absolute worse! We had to call them three times today they said someone will call you right back then on the third call meanwhile our kitchen is flooding four hours later they then tell me they're closed today do not use these guys they are absolutely unprofessional and a complete waste of your time update: you can check my call log these guys never called me on the weekend , we waited for hours and the owners response to my complaint is to bully me on yelp? That should give you enough proof of their professionalism

Such a convenient and fast experience! Benjamin came by the same day I called and fixed our clogged drain quickly. He explained what he was going to do and showed me where the issue was. He was friendly, professional and did a great job. I recommend Paul's Plumbing and will call them again if we need a plumber in the future.

Great service! Left message after hours and Josh responded first thing the next morning. They were able to fit me in same day for a nasty clogged drain that spewed water in our rental basement apartment. Professional, friendly, effective and although plumbing always seems pricey, the cost seemed quite reasonable. We will definitely call them the next time we need service.

There is a reason this company gets high ratings. I came home from a trip to two plumbing issues. I found Paul on Yelp and sent a note. He called within 24 hours and told me they were scheduling a week out but because I was close I might be able to get in sooner. First thing Monday morning he called and slipped me in to a cancelled appt. Two very nice guys showed up a half hour later, fixed my problems and were on their way. There is a reason plumbers make a lot of money
The good ones are worth it.

Had a shower that suddenly went to a trickle after the city flushed the mains. Called Paul's plumbing and they came out the next day. Benjamin was great, he understood the issue and he took off to buy parts.

Once he came back I'd say it only took about an hour to replace the valve and no more trickling camp shower!

Definitely will call them again if I have other repairs and/or plumbing work.

I had a bad underground leak in front of my house. Water was shooting up from underneath my entrance walkway. The pipe from the water main to the house had a bad leak. I called a number of different plumbers only to get denied by most of them. Either they said they were booked, or they could come by that day but it would cost me time and a half. I called Paul's and he too was very busy that day. He said there might be a window to where he could squeeze me in. He promised to call back in a couple hours when one of his plumbers was expected to be free. Sure enough, as promised, his plumber called me in an hour.

I had started digging up the walkway myself to expose the leak. Paul's plumber came out (forgot to get his name, but a very nice gentleman) assessed the situation and immediately got to work on the problem. Took over digging up the walkway and quickly exposed the leak. It was more than 2 feet underground. He repaired the leak and was on his way in about 2 hours total.

I'm very satisfied with Paul's Plumbing's service and HIGHLY reccomend them. Courteous, professional, honest, prompt service, and VERY reasonable price.

Top notch service! I called Paul's Plumbing to replace the main water supply shutoff valve in our home, which was broken. Paul and Josh were able to get the necessary parts and drove to our place in about an hour. We had water service restored within two hours of my call! Fabulous work, courteous, and professional.

I'm a contractor and used Paul's plumbing to hook up a shower pan. They didn't do it right, it leaked and caused sheetrock damage. When it came time to settle on my repair labor, Paul refused to cover my full costs, was quite rude in telling me my time is worth less than it is.

He was argumentative and difficult.

They also got plumbing cement on the cabinetry and were poor at following instructions and follow through.

Outstanding service. Had a minor plumbing emergency. My call was answered within a couple of rings. They took down my info and I received a call back within a couple of minutes from Paul.   Very personable and professional. He discussed rates over the phone which I appreciated.   They were able to make it out earlier than expected and called ahead of time.  They do great work
I will definitely use them again for future plumbing needs.

I wasn't expecting free work, never did, when I asked about backfilling, I was told several hours and a week out. That made me feel like my feet was held to the fire. Several hours? When you called for payment, I was at work and told you I would call you back when I got home, which I did. I got voicemail and left a msg. When I talked to you the next day, you said you were busy with your favorite Steelers Monday night football and was to busy to come to the phone. Holding payment?....please. Nobody mentioned anything about rescheduling or emergency rates and I was getting a deal with regular rate, all I know is that when I was told he was coming out to do the repair and was a no show, phone went to voicemail and left me scrambling for another plumber. Of course I want to save money, doesn't everyone? But I wanted a professional job done in a professional way. I'm a union worker and only expect a professional job.  I never mentioned I wanted to save and asked what I can do. You just assume because I initially dug up the leak that I could do further digging to help you out, wrong. I pulled the dirt away and once I saw the pipe going further into the earth, it was time for a professional. The only digging I did was before I decided to call, for Paul to say : told him to dig up which he did that was done before they arrived, not because he told me to. That's just a bold outright lie. And for you to say I held payment until the boxes were replaced is another bold outright lie. The only thing I wanted done by you was to replace the cement box around the main that your company pulled out and left out. Not the boxes that I had removed as you are implying. Pipe exposed for a day? Really? It was underwater when I got home. I'm not even sure it's been cured correctly. I did not expect you to clean up any mess that I created as part of the original cost as you state, I only wanted cleaned up what you tore apart. I believe the leak was caused by the way the boxes were installed initially 18 years ago by a contractor, which is why I asked how much you would charge to reinstall them correctly.  I was not withholding payment, I paid you at the earliest convenience while I was at work. There are days that I am extremely busy and there are days that I'm not. For you to insinuate that I held payment is prejudice. You were very defensive when I asked when you were going to come back out and finish what you tore apart. You weren't the one that came out and did the job, maybe you should talk to your employees and figure just what is going on on the job site. Nobody explained that you were rescheduling any work to facilitate my repair or that my repair normally constitutes an emergency rate. All I was told was I'll be right out, which took two days. And you did help, but we did have water, I just had to turn it off and on at the curb which was a big inconvenience. So for you to say we had no water is another lie. It's all in my original statement. So let's recap all the lies:
1)had no water we did, just had to turn it on and off at curb.
2) went over personally to fix was that you or Josh? never talked to you until you wanted your money.
3)told him to dig up pipe which he did that was done before I called you. Not because you told me to
4)was holding payment when did I ever refuse to pay you?
5)he expected us to clean up that mess that he dug up as part of original charge I at no time ever said that I wanted it all put back together at no further charge, never. I only wanted what you pulled apart put back together, which you didn't, and I still paid you. Yes, paid you. For a job that was uncomplete. And here we are. Good luck.

Paul's boys showed up, said they were off to get some parts and would be right back... called me and said they weren't gonna do the job.  Glad they were honest about their inability but could you have told me that to my face.  Glad I took work off for that...

In response to your incredibly rude lie

Whoa pal, I did not whine and complain.  I did not realize you were a liar and also incapable of doing the work you said could be accomplished.  Also, hypothetically in another world where an alternate version of me whines and complains, even if I did such a thing your response should go something like this.

The job which you asked us to do was evaluated by our guys and based upon the situation we gave you honest feed back and chose not to take it on, I am sorry we could not accommodate and I hope you find a someone to get the work done

Paul, if you would just own up to the truth you would have easily put this to bed, and you would sleep better at night.  I wish the best moving forward.

Paul sent Benjamin out to stop my kitchen sink faucet from leaking.  He determined it needed to be rebuilt and it took about 2 hours of labor including him going to the store.

So, now instead of leaking, the handle pops off and a geyser of water shoots to my ceiling.  Benjamin came out one more time and worked on it, and the same day it popped off again.  Now he tells me we need to start from square one and install a whole new faucet.  The thing I think is curious is that my faucet wasn't actually broken before, it was just leaking.

So, Paul's Plumbing broke my faucet and charged me about $200 for it.  Great.

Had an urgent issue with the drain pipe in the kitchen sink. I called Paul's on Friday evening, they answered the phone right away. Took my info and said I'd hear from one of their guys shortly. Sure enough, I got a call from Josh about 45 minutes later. We discussed the issue, I texted him some pictures and he said he'd contact me the next morning to schedule time to come fix it. True to his word, Josh contacted me Saturday morning just as he promised. He committed to being at my house in about an hour. He was right on time. He was able to fix my problem in less time and for less money than he originally thought! He was prompt, thorough and friendly. I was extremely happy and will most certainly be using them again!

Paul did a great job following up after I emailed him and we agreed on a date and time to do the work. Unfortunately that was the best experience of dealing with his company. We agreed on starting at 8 but he called at 8:30 to say they bumped us off the schedule for Kens Artisan Bakery that was a more important customer than us. He said they would be there by 10ish. He called again at 11 to say they couldn't be there until 12. His guy showed up at 12:30 and although we agreed on $109 an hour, we got charged $380 for 2 and 1/2 hours. And his guy went home early because he was tired from the previous job. Overall, a very disappointing experience.

I had the unfortunate situation of calling a plumber. Last night, I found that water was flowing under our house in the crawl space, which meant I had to shut off the water to our house until we got it fixed.
I was charged $156/hr for the emergency rate, which is 1.5X regular rate. To me, it was important to get it addressed right away, as we need our water.
Paul's dispatch was quick and easy, and a plumber called me right away to schedule a same-day appt. I was given a 2-hr window and he called to let me know when he was on his way - he was on the latter part of the window, which was totally fine.
Benjamin came over and repaired the cracked pipe in our crawl space. He was nice, and got straight to work. There was a moment where he went out to his van for a while - I thought I saw smoke coming out of it  -- which for me, seems like an expensive smoke break for me to pay for. I didn't actually see him smoking, so I cannot confirm.
Overall, I'm happy with the company and the service provided.

5 stars would have been given if these things had happened:
Clean up - he left crawl space hatch off, and the towels he had to ask for, were left for me to clean up, along with the entire area around the hatch.
Smoke Break - he didn't seem to be on task the entire time. 1.5X the rate, I'm sensitive to productivity.
Religion/Politics - he was very outspoken about his staunch republican beliefs, and also went as far as giving his opinion on gays in the military. Nice enough guy, but he kind of ruined it with his opinions that were not solicited. I was looking to pay and have him go so I could get back to work.

Awesome, Awsome, Awesome!
These guys were great!
We had a drain leak in the kitchen inside the wall that leaked down into the basement damaging the drywall.
Called several places and they were booked for a week or more. Paul's said they would not be able to come out for 2 days. They called back 1/2 hour later and said they could get someone over in the next hour. Less than 1/2 hour later they arrived. Fixed the problem, explained the issue and were gone in approximately 1 hour.

I would recommend these guys. Very polite, efficent, and better than expected cost.

Highly recommend! Jeff was early, professional and HONEST! And I left messages with at least 12 other plumbers over the weekend and they were the first and 1 of the few that returned my call. I have their number saved on my phone now.

On Sunday morning of Thanksgiving holiday weekend, I heard a noise in my wall.  A pipe rattling.  Tried to find source, but everything appeared fine.  However, when I looked at my water meter, the counter was ZOOMING.  I shut off the water to my duplex - which meant neither I nor my tenants had water.  I started calling plumbers who's websites promised 24/7 service.  For the first 15 calls, I got: no answer, voice mail, or hesitant promises to send someone in a few days. I finally called Pauls.  Josh answered my call and came on a holiday weekend!  He found several inches of water in crawlspace.  He explained the water would have to be removed before repairs could be made.  When the crawl space was dried out, Ben and his apprentice came, found the problem, and fixed it to my complete satisfaction.  I'd recommend Pauls Plumbing to anyone.

Paul's plumbing is a solid choice. They made sure the job was done right, and they got it done in a timely manner. When it came to a certain part that would've worked but was not as good a quality as something else, Jeff sought out the better part that would prevent future problems. Very satisfied. Reasonable price.

Please Avoid Paul's Plumbing Service

My whole problem with Paul's plumbing service started after I got a quote over the phone ($150/hour +parts), from his partner in crime Josh, which did not at all represent the final bill: $3200 for about 5 person hours (~$600/hour), abject refusal to itemize parts or labor, absolute refusal to put any sort of warranty in writing.

When challenged, Paul will completely ignore the word quote or even acknowledge that one was given over the phone, only reference the bid that he gives you in person and then mansplain to you that the bid is the actual total amount due at the end of the con-job regardless of how long ... or ... in my case extremely short ... the time it takes to do said job. To be clear, there were two people on site, but only one of those people actually did any work .. and, to save money, I personally dug the hole in my front yard which allowed them access to the water main ... as for parts, a plastic tube and fittings ... maybe $100?
In the end, I complained to Paul that the final price was unfair and that my wife and I felt that he took advantage of us. He was completely unremorseful and took it upon himself to defend his actions by mansplaining the fact that we should have known the difference between repair or service work and a bid (which we were presented after he arrived ... without telling us that there was any difference at all).

- Please avoid Paul's plumbing service
- Do not sign a bid after you have been given a quote

If I had known what I know now, I would have chased him off of my property with a big stick (with dog shi* on the end of it).

Paul will look you in the eye and tell you Yelp Loves Me -- direct quote. I hope this review puts a dent in that (as he did our bank account) and I hope Yelp loves you just a little bit less today, Paul. ... and you can quote me on that.

Paul was not my first call, but he will be next time. He got over to our place within 4 hours and saved the day. He is very knowledgeable and spent time walking me through the issue. Our shower valve is replaced and working great.

He charged $150 plus parts for the job which I thought was reasonable.

If you want an extremely high-priced plumber ($160/hour) who charges the same rate for one plumber, as he does for 2; then Paul is your guy! When I questioned him on that, he said, well....that's just what I do. I told him I did not think that was a fair justification to billing his customers (repeat customers at that), and he again told me that that is the way he bills.

I originally hired Paul's team to do the plumbing on my kitchen remodel (& they were great). I was very happy with Ben so I used them again for a minor bathroom drain issue. There was ONE guy on the more recent drain repair job, but I was charged as if there were two.

After calling around, the average hourly plumber's rate range in Portland seems to be $90-120/hour.

Based on feeling like I was robbed, I would never refer him to anyone.

Took my a little while to get to this so.... APOLOGIES!

Brand new house (NEW TO ME!) and a brand new problem!!! Master Bath tub spout goes BOOM!!! At 10:30pm!!! What mounted to roughly 75 Gal/Min began shooting out of the wall and into the bathroom floor! Water, water EVERYWHERE!!! Once the fire department arrived and mopped up all the mess I was still left with NO WATER (not JUST for me, but for the ENTIRE row of townhouses!!!) and the HUGE potential for another massive leak!

Who to call??? Well, I honestly called EVERY PLUMBING COMPANY WITHING the greater Portland Area! What ever Google suggested: was who I had called! Most of the companies would simply refer me elsewhere, while others would offer to schedule an appointment next week.

Now, I'm not going to say that when I called Paul's Plumbing that they just JUMPED at the chance like vultures circling over their next meal. I had to talk to the receptionist first and pretty much plead my case with a huge amount of humor, as this really was pretty funny in a Tom Hanks/The Money Pit kind of way... After I gave the young lady the story and my contact info, I continued to call other shops. Where this story get s good (for me, at least) is that in the middle of a phone call to yet another plumbing company, Paul calls me back. PAUL! Not the receptionist or one of the plumbers on his payroll, but PAUL!

We spoke for a few more minutes as he too (probably) just wanted to get a feel for what was going on and whether or not he would be able to service my property. Paul made NO PROMISES but assured me that he would try to help. So far, this was the best news I had heard since the 911 operator informed me that PDX FIRE was on the way!

I tell you, WITHIN MINUTES I had a van at my door, engine still running and the driver's side door not even shut and the plumber was already asking questions and giving instructions... LESS THAN TWENTY MINUTES LATER he was peeling out and off to whatever job he already had lined up!

Yes, who ever was scheduled for that morning got delayed by a few minutes, but judging by the efficiency with which this guy worked (I think his name was Jeff... S. Carolina was all I remembered!), I'm guessing that they didn't even notice!

Anyway, really wanted to follow up on this as I will DEFINITELY be recommending these guys to ANYONE I can, as well as calling them back to install that water shut-off valve that I CLEARLY need!!!

Thanks Paul,

Mahalo Nui Loa,

Randy F.

They were easy to work with, good with communicating, handled all of the permitting, were kind to my children and me.

I had them fix a bathtub drain leak, they replaced my kitchen sink and kitchen faucet, re-piped my interior water pipes from galvanized to pex, re-piped our exterior water line and re-piped our drain lines.

I will hire them again.

I can't say enough about Paul and his crew. They arrived on time yesterday to install a water line for my new fridge's ice maker and when I asked them to take a look at my hot water heater, they said it should be replaced. They advised me on a good one to get and went to pick it up with the supplies they needed for the ice line. 4 hours later, I had a new HW heater and a new ice line and they were fantastic! Reasonably priced and they even took my old heater away! I'll be calling them for my next plumbing need!

Paul is timely, courteous, nice and experienced! He fixed our drain above and beyond what we needed. We had already had a quote from another plumber and Paul did it for near $200. less! I am writing this review to also help me remember in the future what plumbing company we were pleased with, so I can access the info again for future use! A+++

These guys were great. They unfroze our pipes the day after we called in about 45 minutes. This was during a deep freeze and they had so many customers to see, but, while efficient, they didn't rush and were very friendly and informative.

Someone did call the next day to ask if I still needed help. Apparently their service tech on that night was sick.... and no one thought to inform the dispatcher who answers the phone and tells people they'll get a call back from the tech on duty that night? Oh, I was also told they wouldn't be able to get me on their schedule until next Tuesday- no problem, I'll just go without water for 5 days......... seriously?? What a joke.