Dan W.
12/02/2014 12:00:00 SA
I had a warranty replacement of a garbage disposal by a different company. The technician from that company informed me I had several leeks in the plumbing, so I hired Local Plumbing to fix the drain. Will came out and after examining, explained that the disposal was installed incorrectly. I contacted the warranty replacement company and they refused to fix the improper installation. Will was nice enough to conference call that company with me so that we could determine what was wrong. The other company acknowledged that they did NOT follow the installation instructions and still refused to fix the installation. Will went back out and fixed everything at no additional charge to me, even though it wasn't his mistake that caused the leaks. He even did an extra unrelated leak repair (in the faucet) without charging me. Local Plumbing obviously has a focus on customer satisfaction, and they will do whatever it takes ensure that satisfaction.
While we were figuring out whose problem the leaks were, I was starting to loose it a bit (this could have held up the sale of my home) and I wasn't totally polite to Will, but he still stepped up and took care of everything being totally polite, professional and courteous the whole time. He even explained how the appliance install technician may not have know some of the proper steps because he is not a plumber.
I can not thank Will and the team at Local Plumbing enough!