DO NOT HIRE MARK KRUCKMAN
It's been a couple years since Kruckman plumbing has received a review. Something must have happened in that time, because those were good reviews. My experience with Mark Kruckman was the worst experience with any contractor I've ever had. He did the plumbing in my new construction house and installed the water heater incorrectly, as well as the temperature control in the shower was put in upside down. I've been trying to get a hold of him for two months to fix his work, which he is under contract to do. (Water heater is still draining into a bucket, and I fixed the shower)
When I finally got him on the calendar, he stood me up without notifying me. It took another week and a half to get him back on the phone after countless voicemails and texts to him. When I got him back on the phone, I asked him about his missed appointment. He immediately got combative and accused me of thinking I can run a business better than him. All I asked him for was a courtesy call to let me know he wouldn't be there. After reiterating that, he started yelling at me, and when I told him that he is done and not allowed in my house, he hung up on me.
Some context from previous calls: I asked him if texting is a proper method for communication to confirm appointment times. His response: I'm not a sixth grader, I don't have my phone in my face all day. But I have text capability. Okay, so if you don't prefer to text, calm down, provide some customer service and let me know that you prefer to talk on the phone. HOWEVER, getting him on the phone was like pulling teeth.
DO NOT HIRE MARK KRUCKMAN. He does not value customers, will lie to you and you will still be stuck with the repairs needed in your home. Save yourself time and headache, go with a different plumber.
