James M.

6/16/2023

Our hot water heater was acting up two months after buying our house and it was time to replace it. I called to set up an appointment and Fast Water Heater was able to provide an install date that worked with my schedule. On the day of the appointment they even gave me a call and let me know when they were going to show up.
Fast Water Heater sent their A team, Caleb and Gage, out to perform the replacement. They were professional, took care of the old water heater, left no mess, and it was everything I could have asked for in terms of great customer service. The new water heater looks great and they did a fantastic job! Now I have some peace of mind that the family will have hot showers for the foreseeable future. I highly recommend Fast Water Heater.

Tyler R.

07/11/2023 12:00:00 SA

Adam was professional, on time, and delivered quality service. Couldn't be happier with the quality of customer service and care that I received. Adam deserves a raise. Very friendly and overall fantastic job. Exceeded my expectation.

Eric S.

6/30/2023

Fast Water Heater lived up to their name and exceeded my expectations to help me select the appropriate water heater for my home. The Residential Sales Coordinator and Technician were fast to answer my questions with detailed information about cost, safety and solutions to give me peace of mind about their work.

Kaia R.

5/18/2023

Aaron came out my Centralia address right away and repaired my water heater leak in less than 30 minutes. If plumbing had a hero then it would be him. Good repair, fast and friendly service. He was focused and spot with this emergency leak repair.

Sincerely Kaia

Fr. J.

5/15/2023

Over the course of three trips, Caleb 1) delivered a new water heater 2) removed an outdated water heater from a tight second story space 3) moved a washer/dryer out the of the tight space to install the new water heater 4) delivered and installed a *second* new water heater in the tight space because the first new water heater didn't fit, and 5) moved the washer/dryer back into the tight space. All in 90 degree heat with no air conditioning.

It seemed like the potential for a total nightmare, but Caleb and crew were amazing. We'd recommend them to anyone.

Elroy C.

03/03/2023 12:00:00 SA

Got my water heater replaced. Was professional and very friendly. Caleb helped come for a free estimate and inspection first, which was very helpful in determining the restrictions in my small apartment, and also for the true final price post tax.
He was not pushy at all and very helpful.
Hired to perform the work on a different day, and it all went very smoothly! Would highly recommend.

Brian Y.

7/31/2023

Hot water heater broke down and after researched I realized it was beyond repair. Got in contact with Fast through Home Depot. I had also tried contacting another company for a water heater but never got a response. I was not on hold for very long before speaking to a representative from Fast and was able to schedule a visit same day. Brendan was professional and explained thoroughly what was necessary to ensure my new heater was up to code and what each cost was for. He was able to install everything relatively quickly. With two young kids in our family hot water was something we could not go long without. We very much appreciate the quick response and service!

Sandie C.

7/28/2023

Fast Water Heater was able to schedule my water heater replacement install the morning after I called them. Answered all my questions and concerns and were very helpful.
My install technician Roman was excellent. Took time to explain all the necessary details and did a great job with the install. Worked around some obstacles and minor problems without a fuss and was very efficient and left the place clean.

Doug S.

08/03/2023 12:00:00 SA

Expertly installed our water heater on a Sunday and brought it to code. The unit was installed in a very tight space with very little maneuvering room and was left looking clean and tidy. On time arrival and friendly, I would recommend FAST and Brendon, nice job.

Julie G.

05/03/2023 12:00:00 SA

I called five companies for a bid to replace our 12 year old hot water heater. Two didn't return my call. Fast Hot Water Heater was the most helpful & the best price.
Our installer arrived on time, thoroughly went over everything, installed our new tank in two hours and removed everything related to our old tank. He was very nice, very professional & knew what he was doing. I have already referred the company to our neighbors.

Guangyu P.

07/01/2023 12:00:00 SA

I recently found myself in need of replacing my water heater, which had served me for a whopping 21 years. After experiencing several water damage incidents in my community, I realized the importance of finding a reliable and high-quality installer. With this in mind, I turned to HomeDepot for assistance, and they connected me with Fast Water Heater.

From the very beginning, Fast Water Heater proved to be extremely responsive. Tim, the technician, came to my unit the day after I reached out to them and provided an on-site estimate. Impressed by their promptness, I scheduled the installation shortly after.

True to their word, Tim showed up promptly on the scheduled day and completed the installation process smoothly. He even took the time to walk me through the features of the new water heater, ensuring that I was well-informed. I couldn't have asked for a better experience.

What impressed me further was Tim's attention to detail when it came to cleanliness. He made sure to clean up the work site thoroughly, leaving no trace behind. Additionally, during our conversation, Tim informed me that Fast Water Heater has special programs designed to benefit communities like mine. Going above and beyond, he followed up back office to provide me with necessary information to share with my neighbors so that they too could benefit from these programs.

Overall, I found Fast Water Heater to be highly professional and efficient. They not only completed the installation with expertise but also showed genuine care for the community they serve. I would highly recommend their services to anyone in need of a water heater replacement. Kudos to Tim and the entire team at Fast Water Heater for a job well done!

Jessica P.

04/07/2023 12:00:00 SA

My hot water tank started leaking and with its age it needed to be replaced..while it's not a purchase I wanted to make it was necessary! I made several calls and the quickest to respond and schedule were these guys! I got a quote range over the phone and offered same day appt!
The tech, Brendan called ahead to give me a heads up and showed up within time range given! He got to work and then provided me with a detailed quote and walked me through it all. There were a few options and he walked me through them and gave recommendations- which I appreciated. Start to finish it took just a couple hours and all is well! Already recommended them to my neighbors (our tanks are same age!) and wouldn't hesitate to recommend again!

Betsy E.

6/29/2023

Fast service for replacement of a hot water pump. Rich was great: good work and good communication. highly recommend!

Jenni P.

4/22/2023

The technicians arrived right on time and were the perfect combo of friendly/funny/polite. I felt super comfortable with them in my home. They calculated what everything would total to after assessing my needs and broke down what it would cost before they even got started--which I appreciated. Then they went into technician mode and efficiently completed the installation. There were some issues with the way my previous water heater was installed and they kindly made some adjustments to improve my new set up. Now I have a shiny new tank installed thoughtfully and skillfully that is actually kind of aesthetically pleasing to look at. Really appreciated how communicative Tim was. I'd recommend Fast Water Heater Company to anyone!

Gary S.

6/18/2023

I was shocked at the price of hot water heater installation, but the quote from several installers was close to the same. Fast Water Heater Company got someone out the day I called. I needed to do some prep work before the new hot water heater could be installed, and when I finished (late in the afternoon), I called them back and they were able to install the tank the morning of the next day. The installer was pleasant and cleaned up the area nicely after the work. I'm looking forward to running the dishwasher and taking my first shower in four days!

Genuine Chief P.

03/03/2023 12:00:00 SA

Chris L. was the install technician who called prior to his arrival so i had the whole area cleared for access. The whole removal of my old heater and installation of the new one went smoothly.
He explained the whole process and what parts will be needed and not. He also explained the process of making sure my install is up to current required codes. I asked a lot of questions during the whole process and I learned a few things from asking.
Since the old heater was shorter he had to do a little modification and removal of old parts. I'm very happy with my purchase and install. The heater is a gas model from Home Depot.
I was going to go with Bob's Heating or MM Comfort, but neither of them showed information on what choices of heater they provided on their website. I like to see what I am getting that's why I went to Home Depot to see what I want and not what the plumbers tell me I should get. I went with Rheem cause I had Rheem as the old heater tank and at 19 years, I still was not getting any issues, but I replaced it before issues arise.

Celeste R.

6/14/2023

Fast water heating was amazing! They were able to come out the next day and replace my very leaky water heater. They were also considerably less than the.competition. Tim Fernley was friendly and polite. He did a great job and cleaned up everything When he was done.

Mark A.

7/19/2023

Installation of the water heater was okay, but follow up regarding inspection was terrible. Incorrect information was sent out to us by the company. After being unable to schedule inspection we called the company. They acknowledged errors in the information they sent and we were told corrected information would be sent to us. It never was which resulted in us spending much more time getting an inspection than we should have.

Sue R.

5/16/2023

Reasonable price to replace and install our new water heater. Everything was easily arranged by phone and they were good to communicate with. Called and arrived when they said they would, install was efficient and well done. Caleb was professionally dressed, courteous and worked quickly. Had everything he needed and made it easy for us to keep working at home with minimal interruption. Showed us everything afterwards and what to expect and payment by credit card was easy on site and fee-free. We're pleased with how seamless the experience was and glad to know they service their own equipment if we need anything in the future. Thanks, Caleb, excellent job!

Kevin D.

05/09/2023 12:00:00 SA

This company is excellent. I'm in the restaurant business and we use them for all of our stores in the Seattle area and they always do a great job. I recently had to replace the water heater in our home and used them for that ad well. Very competitive price, fast and efficient service. Thiago was our installer and he was incredibly helpful. Highly recommend.

s p.

05/01/2023 12:00:00 SA

Chris replaced the water heater with nonissues. Quick clean and solid work.
That's what you hope to get and did not disappoint.
This company installed my water heater 20 plus years ago and it ran with no problems for that long. I hope to get that kind of life out of this one as well. Let's see how it goes!
The actual ended up paying about 50% more than the bundle price but he upgraded everything to code installed earthquake kit added and expansion tank and added a drip tray mysteriously missing in the earlier one
Overall very happy I called this company. Given so many fly by night operators feels good to support a local business that do solid work

Richard G.

6/21/2023

Confirmed my appointment to fix my Tankless Hot Water Heater and never showed up. Thought we were done with that when Covid went away. Waited home the following day and no show, no call, and no service.

Ari C.

03/12/2023 12:00:00 SA

Reasonable work - replacement was $3000 including bollard and additional work. Review is at four stars pending permit review.

Jonelle T.

3/15/2022

Our tenant notified us of a water heater leak late Friday night, we called Fast Saturday morning and they were on site to replace a 20 year old unit Tuesday afternoon.

We initially chose Fast due to the good reviews and the fact that it seemed to be the most economical. We were quoted around $1500 for the new water heater and installation, and were told there could be additional costs if the technician needed to complete additional work to bring the unit up to code.

Once the tech arrived, he noted the pressure valve needed to be replaced, among a few other things. All the add-ons increased the final price quite a bit and we were a bit annoyed that we googled the cost of some of the parts needed and it was significantly lower than what they quoted. Unfortunately, we didn't have much of a choice since our tenants didn't have hot water and we couldn't prolong the replacement, so we gave them the green light to complete the work.

The installation went smoothly and the tech did a great job, but we definitely experienced a bit of sticker shock.

Tom J.

6/19/2023

Chad and his helper called prior to arrival and, upon his arrival, proceeded to figure out what was going on with my issue with lukewarm water. He checked out the possibilities and narrowed it down to the probable cause. He nailed it on the head. Problem solved. Pleasure to have him solve the issue. He was professional, courteous and knowledgeable. So nice to have good employees at your company. Kudos to Chad‼

Andrew W.

02/04/2023 12:00:00 SA

Had to get mom's Water Heater replaced as it was 19 years old. Wasn't leaking but as a precaution... swapped it. From start at the initial call and inquiry to the End with the finished install... NOTHING but professionalism and in a heartbeat would recommend to anyone needing services that they provide! Our installer Steven was not only one of the most respectful and knowledgeable guys I have ever met! He deserves a raise in my book! Thank you for the great service!!!!

Pauline S.

7/23/2022

My carbon monoxide alarm near my gas water heater went off on a Friday morning and I called a Plummer who told me to call the fire department, who came and turned off my gas and told me to call PSE who came and said to call a Plummer and pointed to the sticker on the tank! See attached photo! I did call and they made an appointment to come out the following Tuesday morning, which they changed on Tuesday morning to Thursday morning! When they arrived, they charged me $206.77 to tell me that the water heater was illegally installed, and they were not allowed to touch it and I need to hire someone to fix the roof venting. See attached photo! They could install an electrical tank, but not a gas water heater and just kept quoting L&I rules and regulations.

I moved into this manufactured home a year and a half ago and it was very funny that the water heater had been installed by Fast Water Heater - 2/2008 -14 years ago! When I called for service, she found my records and told me that there was No Warranty on the heater! No Kidding - I would not think so after 14 years!! Anyway, they were of no help, offered no suggestions on who to call, just took my money and left me with no help, no answers, no direction and no hot water - which had been now off for 6 days!

Their add says they are local, trusted and fast and have serviced the community since 1986 and offer same day service and a Free Quote! Well - I think not! Don't waste your time and money with this company!

Roger T.

5/28/2023

I have Thiago replaced my old water heater and he did a really great job. Everything is clean and tidy, he also checked my water pressure and taken care of it by installing a regulator. The quote is decent compared to the other company. The replacement and cleanup took about 3 hours ON THE SAME DAY. I think that's why they named Fast water heater.

Laurel N.

5/28/2023

chad was great to work with, very professional and Knowledgable. I feel confident about our new water heater and install. great customer service!

Scott M.

02/10/2023 12:00:00 SA

Fast was very responsive and good communication regarding costs, timing and with recommendations. Tim F and his sidekick, Roman did an outstanding job with installation of our new water heater.

MyK H.

1/28/2023

I found Fast Water Heater Company through Home Depot and I couldn't have asked for a better experience. I tried the large service companies (Greenwood, Bel-Red, etc.) but fared better with this company that primarily does water heaters. After giving them my old unit's model number and answering a few questions, I was offered 2 packages to choose from, then was scheduled for the next day.

The thing I liked best about the contract they emailed me was that there was no obligation until the technician arrived, inspected the old system, and gave a final estimate. For example, if additional work is needed to bring the system up to code, they would charge extra, but the customer has no obligation to move forward with the work. The email also stated very clearly what was included with the installation and what would cost extra.

Tim was awesome! He called 30 minutes before arrival and arrived on time. He was friendly and fun, and did not pressure me to buy a bunch of add-ons. His instructions for me were clear and he finished in approximately an hour and a half. He said the installation went beautifully, and now our household has piping hot water instead of lukewarm water. We literally stood under the shower for 30 minutes yesterday.

Thank you, Fast Water Heater Company for a stress-free experience at a more-than-reasonable price.

Dina F.

06/12/2022 12:00:00 SA

I was in a complete panic when the first estimate for replacement and install of my water heater was 6K!!!
I contacted Home Depot and they contract with Fast Water Heater Company.
I was extremely relived that the price was a third of the original estimate!!! Juan came out to do the job and he was so friendly and went over everything that needed to be done. I will be referring all my friends and family to him as he is excellent!!!!

Michele S.

02/10/2023 12:00:00 SA

Noticed water on the floor under our water heater, the next day Saturday there was more. Called Fast Heater and Chris came out the next. He said installed a new heater in no time. We wanted the same brand we had because it had great for almost 20 years, unfortunately they didn't have that one in their warehouse house so he had another one which cost a little more than the one we were quoted. He said they would honor the same price, however when I looked over the bill later I noticed the heater was more. After all the extras are added I didn't notice. I'm sure it was an overnight but that is why I'm not giving 5*s
ll

SM S.

02/09/2023 12:00:00 SA

After several bids, I selected Fast Water Heater Company (also connected with Home Depot). They're policies were great. The price was very competitive. They were available immediately, and their serviceman, Eric, was professional and informative. I have recommended them to others.

Rebecca D.

05/04/2023 12:00:00 SA

Very quick response. Great customer service. Knowledgeable and skilled. Am confident that all will work well & will be available if need arises.

Ketan H.

02/02/2023 12:00:00 SA

I had a 21 year old water heater that I decided to replace

Chad is very knowledgeable about all aspects of water heater. He discovered a few things in my existing heater that had the potential to cause substantial water damage it left unaddressed.

Overall the installation was very clean and the price was very reasonable

Leslie H.

02/01/2023 12:00:00 SA

Leslie H

My water heater broke and Fast Water Heater had everything replaced and running in less than 24 hours. The staff was efficient and gave an accurate quote. Chad and Eric, who did the installation, were knowledgeable, courteous and very friendly. I would recommend them to anyone!

Stephen G.

1/23/2023

Our water heater was in its last legs. We had contacted another company, but they were less than professional.(should stick to football) We then reached out to Home Depot and they put us in contact with the Fast Water Heater Company. They were not only fast, but also professional, courteous and made sure we understood everything.
I highly recommend the Fast Water Heater Company

Maia P.

4/29/2023

I am a disabled senior with terminal cancer. I don't have much money, I have zero strength and here I was without a hot water heater. Things were looking grim as all my referrals from friends just were not panning out. Everyone wanted an arm and a leg and couldn't come out in a timely manner. I had seen a message posted at home depot about getting someone out the same day if you called before noon on a weekday. I called the number and spoke with a gal who set up the appointment, knew what I wanted and really had a great command of the situation. It was awesome! Then the quote was far better than everyone else's plus they say they will beat any better deals that show up in the next 6 months by 5%. Such a deal!
The technician was amazing! He really had a tough go as the water heater is in an awkward closet that made it difficult at best to remove. Well Jacob was awesome. He was able to bear hug that puppy out of there using his amazing strength. It looked impossible and he lifted that out of there like a rock star! He was cheerful and kept my spirits up throughout. He had all the tools and supplies he needed with him. I was truly grateful as I know how stressful this all is when you are healthy. With me being so sick I just felt like I was going to be in his way but it all worked out great! He took all the materials to be recycled and trash with him. Nothing for me to deal with. Wffew! Thank you Fast Water Heater Company for actually being fast! Thank you Jacob for being amazing and sticking with a difficult project without complaint! And thank you Home Depot for providing the contractor connection. The teamwork here was flawless!

Nona L.

09/09/2022 12:00:00 SA

We had an old hot water heater and it began leaking really badly. It was in my laundry room and I was really worried about electrical shocks and so forth running the other appliances in the room. I myself have never dealt with a water heater and was completely unprepared to do so. The Fast Water Heater Company would never even be on my radar being completely outside my county but I felt comfortable with it as they were the ones Home Depot hooked me up with. I am ultimately glad that I did it this way as the whole process was actually a lot more complicated than I thought. That being said the installer Adam was very professional and on time. He was really friendly and even answered all my questions. The installation was done and I am confident that we will have no more water heater drama for years to come. Thanks so much Adam and team.

Rose A.

4/25/2023

Brendan from Fast Water Heater came and installed our new electric water heater today and hauled away our old one. He was competent and professional and was able to troubleshoot when he came across a couple funny things about our old house. He took extra time to make sure the job was done correctly and with integrity. Very happy with the work we had done today.

Matthew H.

04/06/2022 12:00:00 SA

Discovered a leak at the bottom of the water heater tank, late Tuesday night. I called our leasing company Wednesday morning and they had a rep from Fast Water Heater Company reach out shortly after. The rep on the phone was professional, courteous, and patient with me. A few hours later Charles (Chuck) called to tell me he was thirty minutes out. Chuck showed up and promptly found the leak and gave full details of what he would do next.
Chuck was professional, courteous, and calm-natured and that really helped my worries subside. He is definitely an expert at his craft! The installation was top-notch and his service and skill are what any homeowner can only hope for! I truly appreciate everything, Chuck!! I would never hesitate to recommend this incredible company and the stellar service provided by Chuck!

Brenda D.

01/09/2023 12:00:00 SA

My water heater was leaking into my neighbors unit when we called Fast water heater and the were able to come out and replace it the next day. They were professional and fast and I appreciate everything they did and how quickly they did it! I would recommend them highly to any one!

Steve M.

12/28/2022

We went to Home Depot to look into replacing our gas hot water tank, which surprisingly lasted 24 years. We were given the number to Fast Water Heater Co and made the appointment. Adam came out, and after explaining all of the details on the pricing, got started and finished in less than two hours. Excellent service, fast and we are happy with the results.

Chris G.

10/07/2022 12:00:00 SA

This was the first time I've used Fast Water Heater. My tank was getting old and with my neighbors experiencing some recent failures I proactively went shopping. The sales experience was easy and the install very smooth. Pricing seemed fair, and no surprises. They were a referral from another neighbor that had the same experience. My hot water heater wasn't failing so I was able to schedule at my convenience but I understand they are indeed pretty fast if you have an emergency.

Rachel T.

10/28/2022

Caleb was very friendly, very helpful, and did a wonderful and speedy job replacing our water heater and even did a wonderful job cleaning the water that had spilled beforehand.

He was also very patient and knowledgeable and answered questions thoroughly. I highly recommend this company and would absolutely work with them again.

Inna R.

3/28/2022

I recommend Fast Water Heater Company to my friends and family. We worked with Chad and he did a great job replacing the water heater in my moms unit. He was very patient and answered all of my moms questions, not to mention very quick and professional at his job ! Thank you and we appreciate your work

Min Z.

09/09/2022 12:00:00 SA

I have mixed feelings about this service.

The service professional Scott *** who scheduled the appointment is very friendly and professional. He asked relevant questions to ensure we identify the right models and the detailed installation conditions in the house and put it on the morning of 4/9/2022, with a quote of $2,709 + tax.

Then the service professional Brandon *** came in the morning of 4/9/2022 and quickly said he can't do the job and he needs to come back tomorrow 4/10/2022 with a different model, plus he needs to cut holes in the ceiling with an additional $500 charge, and he said it would take him more than 4 hours to do the installation and the price should be $3,709 + tax.

Then Brandon came in the morning of 4/10/2022, spending less than 2 hours to finish the job, without having to cut the hole on the ceiling at all - he said he was creative and found a trick to just open 2-3 inches on the ceiling, which was in stark contrast to cut a big hole on the ceiling with a $500 the day before; right before he starts the job before we open the garage for him to come in, he said it will take him 3-4 hours; but he entered into the house at 9:40 am and left 11:38 am less than 2 hours.

It just made me feel Brandon is very dishonest, all he wanted is to jack up the price of more than $1,000 for no good reason. I would avoid working with this kind of service person.

Kaden N.

10/19/2021

Had a great experience with Fast Water Heater Company.

They helped me pick the right Hot Water Tank and answered all my questions about the process. Sometimes I don't know what questions to ask, so it was nice to feel guided throughout the experience.

Installation was quick and painless (hence the name FAST). They did give a large window for the appointment start time, but they called 30 minutes before they arrived so I could be ready for them. Since they let me know they were on the way, that large window of time wasn't an issue for me. I always prefer not to be surprised with contractors!

The installer was knowledgeable and didn't waste my time with any extra fluff. I appreciate people that get right to business.

I definitely recommend Fast Water Heater Company.

Tavis D.

03/03/2023 12:00:00 SA

I had my hot water heater exchanged because it was failing but still under warranty and they are contracted with the water heater manufacturer. They disconnected my washing machine to access the hot water heater, which wouldn't have been a problem but they forgot to reconnect my washing machine drain hose. That night we did laundry and the washing machine drained a whole cycle of water onto the floor, which flooded my basement. We had water in the walls and under the vinyl flooring and are still dealing with repairs about 2 months later. They owned up to their error and opened a claim with their insurance company, but their insurance company is a nightmare to deal with and is trying to get out of paying anything they can.

Robert B.

09/08/2022 12:00:00 SA

I had Fast Water Heater replace my water heater on referral from Home Depot. They were quick with an estimate and were able to get me scheduled wi the week. When the installer adrives, he told me I needed several additional things, adding an additional cost of almost $1,000. The price of the hot water heater was just under $1,000, and the final cost, with installation was over $3,000. That seems extremely high for a job that was completed in under an hour and a half. The work was good, the price, not to me. Additionally, when the inspector came, I found a registration card in the packet on the side of the heater, stating Register your new water heater online within the next 10 days. It seems like the installer should have handed me the card, not stuffed it away. I think I would look for someone else.

Kimberly S.

3/28/2023

Fast Water Heater company installed a new 50 gallon gas water heater for me. That came out, provided an estimate and fixed it while there, all in one appointment. There were several additional charges to address issues which increased the cost well above the quote provided over the phone. However I didn't provide pictures in advance so there's no way they could have known. The price was high, and more than i would have paid a local plumber, but i really appreciate the speed of response, customer service over the phone and work of the technician, Juan. He took time to explain everything, worked quickly and thoroughly. Overall, really good service and the water heater is working well.

Randy C.

3/27/2023

Chad replaced our hot water heater. He was friendly, prompt and professional. He went through the invoice carefully and explained each item. Chad did the job quickly and left the area spotless. I could not be happier.

Richard D.

7/18/2021

Don't waste you time and money with anyone else these guys are the best. Skip the rest.

Fast service and fair prices they were $800.00 cheaper than a local plumbing company.

Matthew S.

4/29/2022

19 years was a good run for our last water heater. But all good things must end.
These guys came and replaced my old tank, same day. All told, from the time I initially called, to the time they drove away, was 4 hours.
Fast is their name. They held true to that.

Dee G.

3/16/2023

Fast and courteous service, clear explanations, and installation in a tight spot, Fast Water Heater came through for me, and did it with a smile.

Cocoa M.

1/30/2023

Fast Water staff were awesome when my hot water broke on the weekend. The person I spoke with Sunday was very helpful and provided an accurate quote. The gentleman who came to install were so helpful and polite (Caleb & another friendly man.) I appreciated them getting the permit and helping me with a payment plan.

Gabriel R.

03/08/2023 12:00:00 SA

Fast and efficient service. Tim and Roman were very efficient and diligent in their work. Tim explained exactly what they were going to do and then proceeded to do it. They took out my old water heater and installed the new one quickly as expected

Dianne M.

08/12/2022 12:00:00 SA

Monday morning we discovered our 16 year old water heater started leaking in our garage. I called Fast Water Heater at 7:00am. Surprisingly I spoke with a human and they were able to schedule an appointment the same day.
Our installer, Chad, was very thorough and professional when explaining our options and the related costs. His assistant was also very polite and professional. They took great care to ensure the new water heater met all new codes and was installed to our satisfaction. Great job!

Kencana S.

03/06/2023 12:00:00 SA

Thiago clarified what needed to be done and was super patient with my questions. The installation was nicely done and Thiago also took the time to explain how to operate the hot water heater. Thank you.

Brian T.

03/04/2023 12:00:00 SA

The scheduling process went well and the job was done good but I was quoted $1799 plus tax and an extra $243 for some permit. I was fine with that. The lady said if there are more costs they would let me know. The final bill come out to be a little over$3000 without any notice. Seems like they get in the door and start jacking up the prices without letting you know.

Wendy M.

9/23/2022

This is the second time I've had fast water heater replace a hot water tank. The first time was over 12 years ago after my old water tank flooded my bathroom and the unit below me. 12 years later it is now time for me to replace the water heater before I have an issue . Both times that I have called this company they have provided excellent service, were incredibly quick, and very professional. I highly recommend them.

Steve S.

5/17/2021

The repair technician, Riley, showed up on time. After a thorough diagnosis he found some secondary damage. The water heater had leaked and as a result we had mold problems. It was not readily visible as you looked at the unit from the front. Riley went the extra mile to make sure that the new unit was installed on a stable base and made a recommendation for mold abatement. Great job and overall communication!

Jim H.

2/22/2023

I know that Yelp reviews are suspect at times. This is an honest review of services rendered by Fast Water Heater Company.
I live in a condo complex but the HOA Insurance stops where the paint on the inside of my walls ends. When a water leak in December 2023 happened in the ceiling of my downstairs neighbor occurred, I called several remediation experts to assess the problem.
Number 1 on my list of calls was to Fast Water Heater Company. They had installed my water heater that also is the source of heat in my unit. My heater was less than 5 years old and they knew the equipment. Eric, their technician came out the same day I called, turned off the water and moved the water heater out of my laundry room so the source of the leak could be explored.
When the time came to reinstall the water heater, Eric came back within three days to move the water heater back and to hook it up again.
I HIGHLY RECOMMEND Fast Water Heater for any issues with such equipment. The price was reasonable and Eric was outstanding. Edward in their office also gave unstintingly of his time and advice.

Daniel V.

01/09/2023 12:00:00 SA

Our water heater needed to be replaced. We contacted Fast Water Heater and the scheduling and communication was seamless. Tech David was timely, professional and courteous.

p e.

11/22/2021

Not fast at all. They installed a water heater for me some years ago and it went kaput last week. It's still under implied warranty according to the self-congratulatory warranty sticker they placed on the water heater. I placed a few calls into their voicemail system and no reply after 3-4 days. I guess they can give as long of a warranty as the like if they have no plans to call anyone back .

I finally had to hire another company to replace the water heater.

J L.

8/25/2022

My water heater went out and Fast Water Heater came out the same day I called to replace it.
Everyone was incredibly professional and courteous!!
So appreciate your service !!
Highly recommend them

Bryan O.

03/03/2021 12:00:00 SA

Brandon was very helpful and answered all my questions. He replaced our leaking heater very quickly. Good employee!
F.A.S.T. always does great work

Kim D.

02/12/2023 12:00:00 SA

Our water heater pilot light died so cold showers were in our future. We contacted 6 different repair companies & only 2 responded. Fast Water Heater Co. was able to come out the next day were even early (when does that ever happen?). Brendan was friendly, efficient & clearly explained our options. Luckily we were able to repair rather than replace our tank. We're back to hot showers! I highly recommend them if you're looking for water heater help.

John T.

03/08/2023 12:00:00 SA

Our leased 19 year old gas water heater in our garage finally gave up the ghost (bottom rusted out). We called the equipment leasing company and they arranged our replacement unit by calling Fast to do the job. Fast called us back and arranged an appointment for the next afternoon. Thomas showed up within the expected time window and went right to work. He was knowledgeable, efficient and friendly, answered all my questions and did excellent work. Brought the installation up to the current code. I didn't time it, but I think he did the whole job in around 2, maybe 2 and a half hours. Couldn't be happier!

Jasmine R.

6/22/2022

Our water heater started to leak and we were referred to Fast Water Heater via Home Depot. David called us when he was 15 mins away and was prompt in inspecting and providing us with a quote. The actual quote was a lot higher than what we had expected but David was able to walk us through the costs etc. Overall, happy with the service and would recommend this service.

Sunshine W.

4/30/2022

Called the company for hot water tank leaking issue, fast water heater company not only quoted over the phone but also replaced it in next day, Charles explained every detail need to be done and once got our permission he started working and finished the entire job in less than 2 hrs！thank you Fast water heater, you saved our life with peace of mind.

Nicola C.

03/02/2023 12:00:00 SA

We needed a new hot water heater fast after ours went out Monday afternoon and Adam with Fast was able to be at our house and install a new one by Tuesday morning. He did a great job communicating when he would be arriving, explaining what we needed to get up to code and providing that, and installing our new water heater. I would definitely recommend Fast Water Heater Company and Adam Amra as a technician!

Bryce P.

11/20/2021

Water heater blew up on Thursday. I was afraid that it might be a long wait given the supply chain shortage, but they were able to get me installed only 2 days later at the price they quoted on the phone. Brandon Campbell was an excellent service technician and did the install in less than an hour and a half. Left the home clean and was friendly and respectful of the property.

Abe W.

12/07/2022 12:00:00 SA

Our hot water tank was leaking and our normal company wasn't able to get out for over a week, which was a long time to go without hot water in the middle of winter. Fast Water Heaters were able come out less than 48 hours after we called and do a same day replacement at a competitive price. Chad was friendly, helpful, and knowledgeable and got our hot water back quickly.

Ratish K.

11/05/2021 12:00:00 SA

Fast Water heater company lives up to their name! Everything was done quickly and above the expectations!
What worked:
#Placing an order for a replacement of our water heater was quick. Friendly customer service agent who explained how the entire process worked and gave an estimate of the work scope and it's associated costs
#Our technician Chris, came within the time window. Gave us a 30 min heads-up of his arrival.
#Chris looked into the current situation including that our water heater was not easily accessible as it is below the staircase and behind the washer & dryer which will need to be moved. He gave me an actual written estimate of the charges including adding an additional expansion tank to avoid leaks.
- Chris then arranged cardboard cartons on the floor to avoid any damage to our flooring during the entire process.
-Everything was completed within 2.5 to 3hrs including cleaning the area where the washer & dryer were placed and not moved since 5 years!
- Chris also replaced the new earthquake resistant straps that were not installed correctly last time!

Note -
Like all services, they are not available for immediate appointments due to their schedule but glad to have them within the same week.

These guys are specialists who deal only in hot water tank replacements and know what they are doing!
Highly recommended!

Heather M.

1/23/2023

Fast courteous and reliable . excellent service .

Alvin T.

4/18/2022

We were just getting ready for bed when we heard a loud sound coming from our old natural gas water heater. It had sprung a leak!

Fast Water Heater took my call the very next morning at 7:02. I was scheduled a same day service with a window between 11-5 pm. Caleb called me around 2 pm after a difficult morning job and told me he would arrive in 30 minutes

Caleb arrived perfectly on time and proceeded to replace my old hot water heater. He was a complete professional, answering all my questions and walking me through the takeaway and replacement process. The charges were explained to me thoroughly. We talked about the pros and cons of each type of water heater, and I decided upon a 12 year gas heater

Caleb carefully removed and replaced the heater in an efficient fashion. He explained what he was doing as I observed the entire process. He did thorough safety checks.

I am 100% satisfied with the job. Caleb was an outstanding plumber. He has great technical skill as well as great customer service and education skills.

I give Caleb my highest recommendation!

Yvonne B.

1/13/2023

These people are great. I would never trust anyone else with my water heater. They always do it right. They always pull a permit. They always do it up to code. I can trust them.

Willie J.

01/10/2023 12:00:00 SA

Explained every single aspect of the cost and we're very patient with all of my questions! The job was done quickly and efficiently and even explained the changes to my renters! This company was very professional and that's exactly what I look for and expect when making significant purchases. Recommend to anyone having to replace equipment and the extended 15 year warranty is unmatched.

Moustafa I.

03/01/2022 12:00:00 SA

Clear communication, friendly attitude, the technician is smart and creative.
totally recommended
Thanks

Martin W.

01/08/2023 12:00:00 SA

Friendly and professional service, from the customer service rep to the technicians. They make getting a new water heater from Home Depot very convenient and cost-effective.

Kellie P.

4/19/2023

I used Fast Water Heater almost 20 years ago when we needed a new water heater. I was happy with the service/value and it lasted almost two decades, so they were my first call when I discovered our water heater was leaking this morning. I got a quote online and a window when a tech could arrive. I also called another local vendor who quoted us 30%+ more when they arrived, so we stuck with Fast. When Caleb arrived he was on-time, clear in his communication, respectful, and made sure to keep our carpet and laundry clean. He explained everything patiently and answered my questions with information that helped me make my decisions in regards to additional features (expansion tank, earthquake straps, etc). After looking at our install site, he needed to get a different heater than the one that was on his truck, but was resourceful and figured out how to get it more quickly than driving all the way to Bothell (from Ballard) to get it. He returned quickly and installed the heater efficiently. Caleb even made a suggestion to remove the old cinder blocks our old water heater was on, which made the new installation look much more attractive. Would recommend Fast to anyone who asks!

Bettina M.

6/25/2022

I finally replaced my aging water heater! I was putting it off, imagining it would be a big hassle, but Fast Water Heater made it very quick and easy. I called them on a Monday and got the new water heater installed 6 days later on Saturday! Caleb, the installer, was exceptional. First, he successfully backed a big box truck down my challenging wooded driveway. I was very impressed and really appreciated his can-do attitude. Then he did the actual job: removed the old water heater (34 years old, second oldest he'd ever seen) and installed the new one with all the things needed to meet the regulations of my locale. He did excellent work and was a good communicator, friendly and professional. I'm so glad I got this crossed off my to-do list! It was painless and I'm very happy with the results.

Jade C.

9/19/2020

I had my water heater replaced last year and had been meaning to write a review for a while. While the water heater is working fine, I was very displeased with the services provided. The two gentlemen who installed the water heater were not careful and had scratched my wood floor where they were working. I noticed immediately after they left. Not to mention, they were very loudly banging objects around when they were working (which is not unexpected, though it sounded more like objects falling/recklessness), and at one point I heard one of them say they didn't have a screw and if they should go look for one in the garbage, as well as oh shit after a loud bang (as if an object just fell down, and perhaps when realizing my floor was scratched).

I did not hover over the two gentlemen or try to manage them while they were working as I did not expect I would have to. As soon as they arrived I let them know to please let me know if they needed anything and I also checked in with them periodically to see if everything was fine or if they needed anything, and neither of them indicated anything was wrong at any point during the installation.

As a customer paying over $1,000 for a product and services, I expect quality service and care for my home. I've had contractors service my home before and they have always been considerate of my floor and my home-- most contractors I've worked with have had blankets which they lay over the floor or carpet if they anticipate it was necessary. If these employees had known that they might damage my flooring, they should have let me know they needed a blanket and I would have happily provided one.

When I reached out to the company to let them know about this issue, I never heard back.

Laura M.

3/23/2022

We came home Friday afternoon to discover our hot water tank was leaking. We called a couple neighbors to see if they had a referral. FAST was one of two that were recommended. We called both, leaving a message at one. FAST answered with a real customer service representative who was incredibly helpful and knowlegeable. He gave a rough estimate of what the cost might be, but until it was assessed couldn't confirm final costs but gave a high side $ to expect based on what we told him was there now. He was able to send someone out the next day for a no obligation estimate, which we agreed to.

I spent Friday evening researching hot water tanks, looking at FAST reviews, and talking to my out of town contractor brother. So I felt armed with just enough information to be able to discern whether we were being provided a reasonable price and that we'd be working with a company who would be around for awhile and cares about the customer experience.

Chris showed up at the agreed upon time (yay!!!), did his assessment, and then sat down with us to explain what he proposed needed to be done, what was optional, and the costs. They were within the amounts quoted over the phone, and based on research, were well within reason (after being braced for the higher cost due to supply and inflation.) Chris was professional, knowledgeable, and patiently answered our questions. Great customer service and technical skills, a rare combination.

We trusted Chris based on our conversation and low pressure sales, and trusted FAST based on our neighbor's high recommendation and the other reviews we found. We agreed to forgo getting the 2nd estimate (that company still hasn't called back 5 days later) and purchase from FAST.

To our delight, he installed it right then. So 24 hours from water leak detection to getting a new tank installed. Having completed a full remodel not too long ago that had some challenges, we were thrilled with the speed we were able to resolve this, especially over the weekend. Unbelievably fast, they lived up to their name! Thank you, FAST and Chris!!!

Kristin M.

12/01/2022 12:00:00 SA

Our water heater was less than a year old and wasn't heating water probably. Initially, we assumed it was a thermometer malfunction so David helped replace the thermometer, however, in the week following our water heater was still not warming water probably and also shutting itself off everyday. David came back out and after patiently sitting on phone with the water heater manufacturer he was able to order and reinstalled a new water heater the same week- super helpful!

Michelle B.

10/09/2022 12:00:00 SA

The team at Fast Water Heater was responsive and diligent. Our house is older and the water heater placement and configuration made the job challenging and difficult. Nevertheless, they were able to figure out a solution and stick to the original quote. When we had to reach out afterward because the water pressure was low, they walked us through the fix for this common problem and everything works perfectly now. Highly recommend.

Jim C.

9/30/2020

Our hot water heater gave up the ghost after 29 years of service. Called Monday for an appointment with Matt on Wednesday. Great guy who explained the options including getting everything up to current code. Appreciate he took the time to explain the work. He noticed my Black Garlic experiment in the garage and we got to talking about all things cooking (breads, Plov and Armenian cuisine, equipment).

He has some extra work reorganizing some gas line from the rats nest present when we moved here. As I'm an electrical engineer I appreciate the quality and clean layout.

Heidi E.

8/25/2022

Don't use this company. They get their customers from Home Depot and I have filed a formal complaint with Home Depot for using this company,
FAST Water Heater co. I set up an appointment one month ago to have them come give me an estimate for my water heater that is going out. I had to take the day off, loose my income for the day, have to have a co-worker cover my shift on their day off, and I had to stay home for a 5 hour window for them to show up to give me an estimate.
I got a call after 4 hours of waiting around from the driver, saying
an emergency popped up and I needed to reschedule my estimate appointment.
That would mean I have to take another day off, loose my income again and sit around and wait for them for another 5 hours.
There are so many company's out there that install water heaters, my recommendation is do not use FAST Water Heater co., they do not respect their customers or their customer's time or the inconvenience or financial implications they cause their new customers, who made an appointment 1 month in advance, to get an estimate.
I had to pick one star in order to post this review, FAST Water Heater co.
does not deserve that star.

Maddie P.

11/13/2021

Fast Water Heater Company - 100% reliable , punctual , thorough , knowledgeable... I could not ask anything better than this. My standards are high !

My old water heater was installed by the same company 18 years ago. Water heaters have a time span of 12 years. I was way overdue to replace it. Another piece is they have a very range of availability especially in these days when no one wants to work anymore. It was very easy to have some one come out. Caleb Pott was on time. He called me 20 mts prior to arriving. Did a very good job of making sure everything was in order from initial diagnosis , made necessary changes around the area, installing a new water heater , tested everything, put everything back around the area. He was very efficient and confident.
Within two hours he was done.
A happy customer!

Stephanie L.

11/07/2022 12:00:00 SA

Gas water heater went out after a storm and of course on the weekend. They were able to get out Sunday and replace our system - Tim the technician was friendly, professional and answered all my (many) questions. A lot of other companies I called were giving priority to furnace repair after the storm, and couldn't come out for up to a week! FAST lived up to their name, and this division just focuses on water heaters so we were able to get on their schedule next day. Would recommend.

Kasey L.

11/04/2022 12:00:00 SA

Replaced water heater in our top-floor condo quickly & efficiently. Very friendly & straightforward.

David M.

12/26/2022

I was referred to Fast Water Heater Company via Home Depot for a water heater install. I got multiple quotes, they had a competitive price for the area and answered all my questions about install options since we had two water heaters in the house. I selected Fast Water Heater Company to do our installation and was very happy with the work they did. No issues since the install, and they took care to not cause any damage to the house when installing the new heater.

Wenjun C.

05/05/2022 12:00:00 SA

Gas line of my house got shut off and then turned back on . The water heater was not able to ignite after this instance. Service technician came and checked the heater. The water heater show an error code7(means that the controller has an issue), then it became ok miraculously for unknown reason. The management of the company did not want to retry the turn on then turn off . This is to verify the water heater can be ignited every time the gas got shuts off. After the negotiations, they finally agreed to do so. Sure enough, the water was not able to turn on again. The technician finally removed the connector with two wires from the controller and put it back in( it is reset the controller according to the technician). I tried it again, it failed the same way. I have to reset the controller .

So, lesson that I learned from this instance. No matter what happens to your water heater, reset the controller first. Otherwise, when the technician come and ignite the water heater successfully, the will charge you $150. Or the can tell you that you need to change the water heater if it is out of warranty.

REMEMBER: DO THE RESET FIRST.

Stacey W.

11/02/2022 12:00:00 SA

Our water heater was old and still functioning, but we were getting ready to rent out our condo and wanted to get ahead of the issue before it got much worse. We called a few places all priced way too high even though we knew others who used them before. When we called Fast Water Heater, they gave us an estimate over the phone, sent someone out the same day to verify and everything was installed a couple days later for well under $1,000 what every other company was charging. Great service and definitely fast!

Fred A.

05/02/2022 12:00:00 SA

Thank you for exchanging my water heater in the time frame you promised , your work looks great and unbelievably clean.
thanks again
Fred

Sue A.

12/20/2022

It was time to replace my water heater before it broke. Fast Water Heater was professional, the price was right, and kept me informed. Chad was amazing, ask for him!

Krista E.

10/28/2022

Our water heater was over 5 years out of warranty and started leaking. Since we used Fast Water Heater before, we called them Monday morning and they were able to come out with a new water heater by 5pm Monday night! Both times we spoke to them they were very knowledgeable and friendly. Chad came out to do the installation - he was professional, courteous, and he even improved a water pressure issue we've had for almost 18 years! The new water heater was in place in a couple of hours - it works great, and it even looks pretty snazzy!

Elizabeth H.

3/18/2023

Just accidentally on Friday afternoon I happened to hear sounds of water in our garage: oh, no! the 15-year-old heater was sheeting drops from the top onto the floor -- a panic situation. I put buckets in place and called Fast Water Heater Company with literally shaking fingers! Long story short, it's now Saturday morning and a new heater's in place and apart from the fee, which is surely justified, I'm happy with the work, the workmen and the company. Top quality from start to finish - getting them on the phone took awhile (press this, then this, what? this? and wait....) but once connected, they took care of things swiftly, responsibly and well. Chad, the lead installer this morning, was outstanding. Ask for Chad if you can! He's had years of experience. Communicates well, succinctly, courteously, and works fast. Racime, in training, was learning and applying himself too. There's more now to an electric water heater than there was 15 years ago (OK, the warranty was for 10 years!). New electronics, new program w/the utility company, new regs for the garage even. No problem, clearly explained, options given. Now I know how to take 'max good care' of this new baby, all over-2K of her. Again, credit to Chad, whose thorough understanding of all these interconnected systems is outstanding. I'll be calling Fast for the next hot-water-heater. I trust them.

Bella N.

8/14/2021

Could not be happier with our FAST water heather co. Experience!!!
Scott was helpful and knowledgeable over the phone & just 48 hrs we had the good fortune of Brandon's arrival and new tank install expertise!!

Highly recommend them and grateful for the refreshing, upgraded hot water experience and service perfection we received today!!

Look nowhere else! These guys are top notch professionals!!!

Ed S.

2/14/2022

Our water heater needed replacement. The installer (Chad) was fast, friendly and did a great job. I will call them again the next time we need any service they offer.

Greg P.

03/09/2022 12:00:00 SA

What do you do when your water heater literally fries? Thankfully, we were put in touch with Fast! Rod brought a new Rheem unit out to our home, pulled the damaged unit out, and quickly installed a replacement. It was seamless! We now have hot water! Thank you Fast Water Heater Company!

Kim R.

03/05/2022 12:00:00 SA

You definitely want to just stick with FAST Water Heater Co. and not bother with other companies. Let me share my story... FAST installed my gas 50 gallon water heater for me in 2007. I had no problems with it but it started leaking in 2020. I was bummed as this was my first experience with a water heater leaking. Not wanting to wait any longer and now being 2022 I knew I had to bite the bullet and get it replaced. Seeing Harts Services advertisements everywhere on TV along with their $100 off coupon that came in a Val-Pak mailing I thought I would contact them. At the same time I contacted FAST. FAST gave me a quote of $2300 approximately to include permit, tax etc. for a replacement of my 50 gallon gas water heater. Harts Services however declined to give me a quote at all over the phone. They said that a technician could come out and if I didn't use them I would just pay a $79.00 fee for the quote but it would be come off the total install if I went with them. I said okay. Harts Services came out and they quoted me verbally over $3400.00! When I balked at this and said that FAST quoted me approximately $2300.00 approximately their technician said that he needed to go to his van and see what he could work out. He comes back after 10 minutes and says that if I don't get new earthquake straps, keep my current OLD expansion tank and OLD gas flex line that they could do it for $2573.14! Wow...they must of thought I was completely stupid but I am not. This experience with HART's Services reminded me of dealing with car salesmen. The first guy is the negotiator and then they turn you over to someone else, right? The quote cost me $87.14 and HART's services left 2 voicemails and emails asking me to call them back. Uh...NOPE!

I then called FAST and had them come out. Their technician Chuck installed my gas water heater. He was very pleasant, thorough and professional. He told me to make certain I got a carbon monoxide detector installed as that is needed when you have a gas heater- this I did not know but I sure appreciated him telling me this. I didn't get cheated at all and even got a new metal platform along with a new expansion tank and gas line. The total install price including tax, permit fee and install was $2434.54

This whole experience just reinforced for me that FAST is the way to go. Today, I looked at all these 5 star reviews on Harts Services and thought to myself WOW... how many of their 'happy' customers got ripped off for around $900 plus dollars and didn't even know it? So... this is my story and I am thankful that FAST does good work and they are straight up on the price and not out to gouge me.

Ron O.

01/07/2022 12:00:00 SA

I called and left a message per the response to my initial review and was told I would get a call back within 30 mins. It's been 2 days. Oh well, par for the course with this company I guess. I urge you to stay away from this company.

Bill A.

2/26/2022

Fast, efficient, and a terrific service guy! Install looks great! I would recommend and am glad I went with Fast Water Heater company!

Cynthia D.

11/23/2021

Our hot water tank went out six days ago and we just had it replaced this morning. Our installer David was excellent, very courteous and informative.
The customer service representatives that we talked to were also outstanding. I would highly recommend Fast Water Heater Company. There was a run on hot water tanks so it took a little longer to schedule the installation than normal. We were told it was due to the cold spell we had last week. The extreme temperature change can make that happen.

Johanna H.

08/01/2021 12:00:00 SA

Joe McManus did a fantastic job installing our new water heater. He was timely, efficient, knowledgeable, and I felt that the water heater was in good hands and everything was done with expertise.

Eric C.

10/12/2021 12:00:00 SA

Chad is friendly and professional. The installation lasts about an hour. Chad very clearly answered my questions and after the installation, the area is left clean.

Lauren H.

4/19/2022

Communicative and professional company -- our water heater replacement appointment with Eric went very smoothly and our water heats much more efficiently (read: quickly) now.

Jojo B.

10/18/2021

Very nice and courteous. Professional, and installation looks and works great. Installation was fast. Very good value for what I got.

Colleen V.

05/07/2021 12:00:00 SA

Loved that they were prompt, safe and did excellent work. Covid protocols were used and safely done.
Adam did excellent work and communicated with us easily. I highly recommend Fast Water Heater!

Angie G.

09/11/2021 12:00:00 SA

Excellent customer service. Shawn set up the service for new water heater and Chad did the installation. The company was currently offering a discount program. Highly recommended them.

Becky S.

12/15/2021

The company responded quickly and were prompt about letting me know when they would be there. The team did a great job installing my new hot water heater and cleaned up nicely. I wouldl use them again

Elizabeth B.

12/12/2021 12:00:00 SA

They were reliable, efficient and so accommodating of our wishes. The guys were really courteous and worked quickly and so knowledgeable! Would highly recommend.

Garrett K.

4/21/2022

Fantastic company with real stand up employees, I ordered a new tank and was about to pay 1800 when the installers found the problem with my current tank and saved me 1800.

Eric B.

10/17/2021

Eric was on time, was knowledgeable & very fast & efficient. Very satisfied how it all went.
Tip; I already drained the water htr, so that'll speed things up if that's something you can do.

Jesse L.

03/12/2022 12:00:00 SA

Had a rheem warranty claim for replacement performed by them. It's a little hard to get the thing scheduled as they are booked a bit far out, also their charges are not cheap but David who came out was professional, he had all the tools, parts, knowledge and skills needed to perform a great work.

Scott S.

12/17/2020

I called Home Depot to order a new water heater. They gave me an install date of only a few days later. Chris from Fast WHC called ahead and arrived on time. In only a couple hours he had the old one out and the new one in. All connections updated and very well done. His work was top-notch! I didn't think it would be this quick and easy.

Andrew G.

8/25/2021

We had this company replace a water heater in September of 2020. The technician was okay but put the water in crooked. So, we then had to have another technician come back out to straighten the water heater. So they sent the same technician as the previous visit and they couldn't come for a week and a half. The same water heater just stopped working and they can't send someone for days. No help and no apologies. I would not recommend this company.

Greg B.

10/04/2021 12:00:00 SA

I asked for a boiler at 8am, had an initial quote at 8:30am, got the full quote and tech at 2pm, had hot water at 3pm.

They came, they installed, they conquered.

I mean its a boiler, it works and they are efficient what more can you ask for?

Peter P.

11/25/2021

Ask for Brandon!!! He is super professional and goes above and beyond what is required. He installed our water heater and also help fixed something I needed to be done, but I couldn't because I was at working. I would definitely call them again and use him for our other properties.

Bubba L.

9/30/2021

During COVID times, Fast Water Heater Company was able to show up within a couple of days of my problem with just a picture of my water tank and replaced it without leaving my residence to get more supplies. Fast water heater company had everything on their truck. Matt was an excellent technician and was nice to hang out with while he swapped out my water tank. In and out in about 2 hours. I would recommend this company and Matt for sure. Thanks a bunch shipmate!

Ron H.

3/30/2022

My water heater was completed the day after I called (I called at 9:00 pm so I wouldn't expect anybody to come over at that time). Their price was the best of the three companies I checked and they could install my water heater the earliest. The installation was the best I've seen. The installer went over what was needed to bring the installation up to code. Very satisfied with the quality of the installation and the professionalism of the people I talked to.

Elijah K.

09/07/2020 12:00:00 SA

I contracted them through Home Depot on a Friday. They told me that they generally can schedule you in within a 24-48 hour window from when you request services. I needed a new water heater installed as the house I bought last year was still running off the original water heater that was 17 years old. They were able to squeeze me in on Saturday morning with a time window of 11 am to 5 pm. I originally was not a fan of this broad window as I did not want to waste an entire day waiting. However, they arrived shortly after 12pm so I was very happy about that.

Adam Amra was my technician. He was very polite, courteous and professional. He provided excellent service and went above and beyond to make sure that I was happy with my service and the overall installation of my new water heater. I often do not even take the time to write reviews but he exceeded my expectations with the high level of service. I would recommend this company to anyone that needs a new water heater or needs their existing water heater serviced.

Lauren L.

9/20/2020

Chad took his time to explain what all needed to be done and answer any questions that I had. He removed old water heater and Installed new Rheem. He was quick did thorough job- both with install and clean up.
Had a good laugh when he pulled a porn dvd from behind the old water heater and said This is a first Eek! I just moved in last night, definitely wasn't mine!

Brenda V.

05/12/2022 12:00:00 SA

Great job on explaining what was wrong with my old water heater and installing a new water heater in less than two hours.

Paul K.

03/01/2022 12:00:00 SA

My water heater ceased functioning during an inspection that ended with the thermocouple falling apart (manufacturing defect), as well as a gas leak occurring. I contacted Fast Water Heater to get a new water heater. When they arrived to install my new water heater the technicians found an assortment of issues needing rectification before the heater could be installed. The existing venting was installed incorrectly and was causing exhaust to end up in the house, and the ventilation in the room was insufficient. Chris and Caleb spent a few hours making it all right and functional. The icing on the cake was Chris and Caleb themselves; both were considerate to the needs of my situation and willing to give me detailed explanation of what needed to be changed and why. I am very appreciative to both of them for their time effort and professionalism.

April B.

4/20/2022

Geoffrey was fabulous! He was professional, friendly and patient. He was able to get a two-day job finished in one day. Everything was cleaned up when he left. He answered all our questions. Caleb helped with the second half of the job. He was also excellent. I would definitely recommend them.

Jay C.

8/21/2021

We had our 18 year old water heater replaced today by Fast Water Heater Co. The technician, Chad R. Was polite, professional, and very organized. He left us with an excellent looking installation, to current code, installed in very quickly, all while answering my questions along the way. Chad represented his company extremely well.
Fast Water Heater Co itself was very helpful in taking our order, scheduling quickly, and getting us great equipment. An exceptional experience by company and technician.

Kristin T.

10/10/2021 12:00:00 SA

Brandon was great! Called Fast Water Heater on Saturday morning and done by 2:30pm on Sunday afternoon. Didn't try to up sell at all. Gave us the maximum value for cost, installed right away and was very efficient. Tank you!!

Yuri B.

6/29/2021

We moved into a new home and our old tank water heater was already going out. After flushing it multiple times for over 5 hrs it was still putting rust and sediment into our hot water. We reached out to Fast Water Heater about a tankless install. Rod, our technician came out (free of charge), inspected the site and explained the installation + provided an estimate. A couple of days later Rod came over with a shiny new Rinnai tankless heater with an internal recirculation pump and Wi-Fi connectivity and installed it in absolutely record time (living up to the company's name), well before his appointment window ended. Rod was a wonderful gentleman to have in our house, he did fantastic work, and the water heater works great. We love how quiet it is, as well as the instant hot water upstairs! I know equipment is in super short supply right now, and Rod managed to snag us a Rinnai the day after they showed up in their inventory, which we really appreciate. We named it Tankzilla!

john j.

07/09/2020 12:00:00 SA

Kelvin was such a pleasure to work with! He answered all of my questions and patiently waited for me to arrive (I was running late). My water heater was professionally installed and Kelvin kept a smile on my face the entire time. Give Kelvin a promotion all ready. Thank you!
Roy

Scott B.

9/26/2021

Fast Water Heater Company offered a discount for multiple water heaters to be installed in my building, which was a good deal for us. The initial check was methodical, and payment was easy. I couldn't stay during the installation, but I came back to the condo to a brand-new and well-installed water heater. No complaints!

Gloria M.

4/22/2021

Water heater went out and leaked everywhere. The whole process from calling Home Depot to scheduling with Fast Water Heater was seamless. Jim walked me thru all the steps of what needed to happen and even gave back a credit when was able to work with existing. Love the honesty! He left the garage picked up and clean (so often that does not happen with contractors. I wish I could give this company and especially Jim Skaar more than 5 stars! Thank you!

A D.

01/12/2022 12:00:00 SA

This company may be a lotta things but being Fast isn't one of them! They made me wait for nearly two weeks in order to provide an estimate to install a tankless water heater. They made an initial appointment but cancelled on the day of and rescheduled it for 10 days later! Then they cancelled on me again on the day of the 2nd appointment and wanted to reschedule me again! Well, I didn't wanna fall into their trap a 3rd time so I told them No; thanks!

Pat G.

2/28/2022

My hot water heater developed a major leak on Sunday morning. I did some online research which revealed pretty marginal results, so I called my long-time plumbers and they recommended Fast Water Heater Company. To my surprise and relief, David Morgan arrived around 1 pm the same day and did a wonderful job installing a new unit. What started out as a nightmare ended up with a nice new gas water heater and a clean installation site!

Yan I.

2/28/2022

Caleb has exemplified what a multi-tasking and hardworking plumber is like. It was a Friday when most people would leave work early. Caleb on the other hand had a long day's projects lined up. He came a tad late due to a problem with a previous project, nonetheless he was able to replace our old water heater in a reasonable amount of time. From draining and hauling the old water heater to installing a new water heater, a mixing valve and a new pressure relief tank. Everything went methodically. Aside from the technical knowledge of plumbing, general skills in welding, drilling, electrical, driving an oversized vehicle, etc. were all used on the job. At the end of the appointment, he wrote up the invoice accurately, communicated with his office concisely to resolve a payment processing error. Before Caleb left, he answered all our questions clearly. After explaining the next step of getting an inspection from the city, Caleb had all his tools organized. It's about 5pm. He's off to his next appointment, and then helping a friend...

Colleen D.

8/25/2022

Do not use this company renters water heater after 2 years unit did not work for heating when tech came out said it would $189 only and parts covered under warrant not other charges, then he went on roof and said the pipe were installed incorrectly and wanted to charge for work that is company had done 6 month ago for $900 dollars after I told him that his company did the work it backed down Did not have part and said that they would be no other charge since he had to order part and no communication with us about return ANOTHER TECH CAME OUT CHARGES US $440 FOR RETURN VISIT AND LABOR FOR PUTTING PARTS ON WHICH TOOK 15 MINUTES when told him what the other tech different story on recorded lines addtresss 11514 212th streeet lakewood, ca if this is kind of tech you hire and lied about work already done and trying to charge again and about the charges We do not want anyone to use this company Look out this is bad business and communication and customer service and they would not return my call after they charged mycredit card of course

Craig P.

5/28/2021

David showed up on time and was very friendly and knowledgeable. He explained why I needed the items I did and I felt with my recent experience and knowledge of past installs, what he said made perfect sense. He cleaned up the garage space well and answered all my questions.

Great experience! I will highly recommend.

Best!
-Craig

Jerry H.

2/22/2022

The young man who installed our water heater was very professional, efficient, knowledgeable and customer oriented. I would not hesitate to work with him or Fast Water Heater Company again.

Daniel N.

04/07/2021 12:00:00 SA

Thank you Chris Best for doing a great job of fixing our hot water heater and making it work. We needed hot showers after a full day of traveling! Service was speedy and professional.

Dave P.

02/07/2021 12:00:00 SA

Was early and installed the water very quickly. Happy to have a hot shower/bath again. Thank you David!

Joe C.

2/14/2022

Chris was great and very professional. Their quote was lower than a traditional plumber. Contemplating when to do the water heater replacement, but will use them when I decide.

Stefan K.

05/07/2021 12:00:00 SA

Showed up in scheduled window and installed water heater quickly and efficiently. Good communication.

Amanda L.

02/07/2022 12:00:00 SA

We were in need of a new water heater install! Adam was great. He made sure I understood the work being done and the cost associated with the work. Very nice person and cares about doing a great job and making sure his customers are satisfied with the work being done.

Ian B.

2/20/2020

Home Depot referred us. Quick friendly service, replaced our water heater, hauled away the old and took the time to explain all the features of the new one. I would definitely recommend Fast Water Heater Company.

Michele M.

12/15/2021

Caleb installed a new water heater for me today and he was skillful and provided exceptional customer service. He followed safety protocol and arrived on time. He explained the process and made sure all my questions were answered before he began. He was efficient and made sure to clean up when he left. I will be telling my friends and neighbors about Caleb and Fast Water Heating Company!!

Rich K.

12/27/2020

They did a good job with the install. Showed up on time, good quality work and professional.

But they are expensive, and watch out for the add-on fees and extra options. For example they wanted to add a tray, insulation (which I declined), and a $109 fee for my full-height crawlspace which is identical to a basement. They didn't disclose this fee during my scheduling call, even though I described it and we talked about the 4 steps of stairs at the entrance. I didn't accept that fee - I'd have canceled the job if they had insisted on it.

Earl I.

04/05/2020 12:00:00 SA

Eric S. was great to work with. Super friendly and knowledgeable. Solid clean job. Hot water heater
Looks to be working now.

Christine G.

02/07/2020 12:00:00 SA

I've had 2 water heaters replaced now by FAST. The latest one is in a corner behind the dryer, but Riley made it look easy. He called ahead and arrived early in the time window. He has a mastery of everything related to water heaters and can explain things clearly. The job only took a little over an hour even though it wasn't simple. He took care to make sure I had a solid install, with the bottom of the tank protected by a pad from the cold tile underneath (inspectors want that!) as well as being protected from too much pressure from the main water line. He is a true professional in his field and a pleasure to work with. Highly recommend FAST.

Urara Jo N.

1/23/2022

We needed to replace our 19 year old electric water tank before it started to give us any issues. Fast Water was the most economical choice of 5 estimates we received. Caleb showed up and answered all of our questions and replaced the tank very professionally. We are happy that we choose Fast Water.

Don M.

01/12/2021 12:00:00 SA

Eric showed up on time, called to let me know he'd be arriving soon. He diagnosed the problem quickly and it turned out I did not need a new water heater. He fixed a problem with the flu for my water heater and furnace that had gone undiagnosed by the furnace company I had in a couple months earlier. I will use Fast Water Heater company again and highly recommended them.

Karthik I.

12/18/2019

It was such a pleasure to have Fast Water Heater Company come in and help us take care of our gas water heater replacement. My gas water heater was a 2004 installed model, and since it was around 15 years running, I didn't want to take a chance at all. I wanted to be safe than sorry hence began the research for a professional, licensed installation services company.

Fast Water Heater Company were extremely responsive to my RFQ. I was quickly briefed on what to expect and the best clause they have is a no obligation appointment meaning you can still back out if you aren't comfortable with the final cost. The final cost was not something astronomical. It was in a range I expected it to be in.

Adam Amra, the installation technician was super nice, professional and a great personality. He wrapped the job in less than 3 hours. He knew exactly what he was doing and was knowledgeable. He even helped me understand the connections and the operational dynamics of the new heater which was extremely helpful. He also made sure that I was not being charged for something unnecessary.

I highly recommend Fast Water Heater Company! I'm not disappointed and am sure you wouldn't as well.

Bryan R.

6/14/2021

Brandon form Fast Water Heater Company came by early to scout my condo for the scheduled water heater repair. He arrived later at the scheduled time, masked and ready to go. He finished in less than an hour. Brandon was knowledgeable, professional, and clearly an expert at what he was doing. He left the area clean and ready to go, including giving me a rundown on everything before he left. Really a super painless experience. I'd definitely recommend them for similar work.

Sean N.

11/23/2020

These guys were outstanding. I would highly recommend them. Chad was excellent, extremely professional. Could not have been a better experience.

Bhadri G.

12/11/2019 12:00:00 SA

Riley explained in detail everything related to the job. He was on time and very professional.
When unloading the heater there was a small damage. He immediately called his manager and arranged for a replacement free of cost. Another nice
thing is he did not try to up sell other things.
Very clean and professional job.

Eric H.

06/01/2020 12:00:00 SA

I needed a pretty tricky Water Heater replacement done ASAP.

Called FAST & they really were fast!
Next day service saved the day!

Their sales / support staff were helpful & courteous, also had the best price on a Water Heater install (after receiving 2 other quotes).

David came out promptly & exceeded my expectations by miles!!! He figured out an issue that 2 other guys missed and was genuinely helpful! Thank you David!

I'll be recommending FAST to all fam & friends from now on.

Sincerely,

Eric H. / Maple Valley

Kirk W.

5/26/2021

Superb service and advice from Chuck.
He was thoroughly professional, calling ahead to confirm the appointment and arriving on time, prepared to do the job at hand.
He did meticulous work and explained everything thoroughly.
Would definitely recommend & use again.

Ben J.

12/13/2020

Was the installing company for my Water Heater purchased through Home Depot. Tech pretty much laughed and told me I should have just bought through him and saved $50-$100 bucks. Okay, kinda late for that now, and nothing I can do so gee thanks for making me feel bad.

Lillian W.

02/06/2021 12:00:00 SA

Wonderful service. Very quick and a job well done. Wore mask and took all safety precautions. Kelvin was the technician. Respectful, fast and professional. I would highly recommend.

Paula I.

5/13/2021

Chris is very hard-working and did a great job with the installation and the clean-up afterwards. I was very pleased with the service I received.

Laila A.

1/29/2020

I had a heater and hot water heater both go out within two days. Heater company fixed a valve but also ruined a vent. When Eric from Fast Water Heater arrived, he not only replaced the water heater bring the venting etc up to code but he also noticed the venting issue with the heater which was putting carbon monoxide into the air.

After two days of fighting with the heater company I gave up and took a chance that Eric at Fast Water Heater could fix this for me. Eric was back at the house within in a few hours to save the day

Overall excellent customer service both from Katelynn in the office and Eric our technician. I highly recommend this company

Keshia O.

12/04/2020 12:00:00 SA

Requested through Home Depot to install a water heater. Technician was on time and communicated well prior to arriving and during. Service was fast. No issues and left the work clean. Thank you.

Anne F.

12/10/2021 12:00:00 SA

Our building has contracted with Fast Water Heater Company to replace water heaters that are 10 years old. This morning was my turn. The replacement went very smoothly, and I'm very happy with the result.

Shiwudao L.

04/08/2021 12:00:00 SA

Downgraded from 5 to 3 stars as the new replaced valve is leaking. Will see how they fix it.

Lorie W.

12/05/2021 12:00:00 SA

We were way overdue with replacing our 20 year old water heater. Our new Rheem works great, no more smelly hot water. Adam was thorough, quick and efficient. Thank you! We definitely would recommend Fast Water Heater.

Tom W.

10/21/2020

I got in touch with Fast via Home Depot to replace a leaking water heater.

Timothy was very knowledgeable about the models available from Home Depot and I was able to set up and appointment over the phone.

Kelvin was very courteous and explained what work was needed and what the code required. He also cleaned up the garage and even dried the parts of the garage where the leaked water accumulated.

John S.

10/20/2020

Our water heater started dripping last night and I could tell it needed to be replaced. Fast Water Heater scheduled a replacement appointment for 3 days later but luckily a sooner time slot was available and they sent Chad the next day. Chad explained everything, breaking it down so a noob like me could understand. Did the replacement, and took away the old tank. Great customer experience and service.

Ron H.

12/10/2020 12:00:00 SA

The Service was great. The installer was very knowledgeable. The fast in their name is no joke. They work fast. We really like this company. I used them before this last service and we'll use them again.

Jonathan C.

3/21/2021

They did a fantastic job with a very difficult gas water heater exchange. My townhouse's water heater was almost 17 years old and stuck in the wall like a leech! The two guys who did the job were efficient, careful as to not damage anything surrounding it, and communicated every step of the way with me with what needed to be done and why. I would highly recommend this company ! He also explained to me the actual pros and cons of a tankless water heater in a townhouse like mine, which I appreciated

Larry B.

11/26/2021

On Wednesday I noticed a leak at the bottom of our hot water tank and by that Saturday we had a brand new water heater installed. I fee that the monthly rental fee is well worth the money. All I did was call the 1-800 number on the tank once, and it was all arranged for replacement. Great customer service. Thanks again.

Ron S.

07/12/2022 12:00:00 SA

My prior water heater was 22+ years old so I figured it was time to be proactive and get a new one. Fast Water Heater Co. had installed my previous one so I called them. Chuck got here in the second hour of the 5-hour time window (Sunday morning) and went right to work, checking the water pressure, inspecting the current setup and explaining everything to me. He did find a few problems with the old setup, including a vent pipe which had a hole, a leaking water shutoff valve and an expansion tank that needed replacing. Those three items were replaced and the new water heater was installed in just under three hours. It probably would have gone even faster except for the fact that the old tank was very slow to drain - 22 years of sediment in there. Chuck also showed me how to check on the water level in the expansion tank - just tap it with your fingernail and check for a hollow sound. It's nice to know that I should be getting at least another 15 years with this new water heater. Thanks again, Chuck!

Tim C.

09/08/2020 12:00:00 SA

My appointment was originally on a Thursday, I was extremely surprised when I got a phone call on the Tuesday before saying they have an opening and could be there between 12 and 3pm. I was even more surprised when I got a phone call at 10:30am from the technician Adam saying that he's 45mins out. Was charged a different price than what I was quoted on the phone, because there was more work that needed to be done, which is no fault of theirs(the extra work was to bring everything up to code). Adam, the technician, did an excellent job explaining everything and got it all installed very fast.

Richelle X.

11/14/2021

We had Caleb come and replace our water heater. He was great! He went over what he saw and what he planned to do. He explained each charged items and was very thorough. Caleb was very efficient and got everything done quick and professional. Great installation service with Caleb and Fast Water Heater.

Jacky T.

10/01/2020 12:00:00 SA

David is very professional and practiced proper pandemic protocol. He provides honest recommendations and is clear on the details, patiently answered all my questions. Feel comfortable to work with. Thanks!

D 2.

2/18/2020

Had our water heater replaced by Fast W.H. through Home Depot Same Day Service.
The entire process went as smooth as possible. Setting up the appointment was easy. The lady who answered my call gave me all of the facts and answered all of my questions patiently. Andy, the professional assigned to our project, was on time, and communicated before, during, and after the install. He didn't waste time, was respectful, and his work was flawless.

Thanks Andy and Fast W.H.! I will recommend you any time!

Chris T.

02/04/2021 12:00:00 SA

Kevin was really professional and hard working. The installation was done in about an hour and he communicated the process to me every step of the way. I am very satisfied with the work done and would recommend this company without hesitation.

Elaine W.

09/10/2021 12:00:00 SA

We have used Fast Water Heater at a different address before and find them to be professional, fair pricing, and responsive. Yesterday's technician was Brandon. He contacted me 30 mins prior to arrival, efficiently went about getting my water heater issues fixed and offered some sound future maintenance advice. Brandon was very professional and friendly. I also appreciate it that he respected my by doing a thorough clean up after installation. Highly recommend.

Garth F.

1/28/2021

Brandon showed up, assessed the situation and gave me a reasonable quote. He was professional and outgoing. Would highly recommend!

Thanks Brandon!

Steven B.

1/25/2021

Fast a excellent service. Adam was my installer and I would recommend his work to anyone. He did not hesitate to answer any question I had. Excellent, polite, and very knowledgeable person

Joy W.

10/30/2021

Our water heater went out late on a Friday and they were able to get someone out to us on Saturday. They were extremely professional and did great work, taking care to leave the area cleaner than it was before they arrived. They even pointed out safety concerns regarding the way our past water heater had been set up so they made the appropriate repairs/updates to bring it up to code.

Wendy R.

1/14/2021

Arrived on time, fast service, went over instructions with me.

Mark P.

10/24/2021

Called for replacement since the old one was leaking all over the floor through Grand HVAC Leasing. Fast water heater procured and installed 3 days after we called for our rental. They arrived approx 3 hours early and were quick at installing.

Vikram S.

9/28/2020

Good service. David was very professional. Practiced proper Covid protocol. Also pointed out that our old water heater was missing an expansion tank, and added one. Did a neat thorough job.

Peggy M.

12/31/2020

We called Fast Water Heater on Sunday and they were at our house the very next day. We'd discussed with the office person about the 10-1/2 year age f our Rheme water heater and decided on replacing it. Our service man, Matt, came fully Covid prepared and received with us what was happening with the hot water. He reviewed the tank and said with a 12 year warranty it looked like only a flush of the tank and a valve replacement were really necessary. What a refreshing integrity in a repairmen and a company! He did the service and got it all up and running. We'll be having them back to replace the water heater when needed.

Eric J.

12/23/2020

Amazing service and very knowledgeable.. Anything water heaters we will be going with Fast Water heater everytime! ! I would highly recommend.

Ro D.

7/15/2019

Our hot water heater busted so we called Home Depot when we saw that they had same day service if you called before noon. They contract with Fast Water Heater Company who got in touch with us within 10 mins of our conversation with Home Depot. We were very impressed with the customer rep who helped us out over the phone. He was very thorough, patient, kind, and made the process very easy for us. Unfortunately we weren't able to get the same day service but rather in 48 hrs but it was okay.
Travis who arrived to do the work was also very thorough, informative, professional and ensured us that the installation would be done in no time at all. I highly recommend this company.

Linda H.

3/22/2021

Adam installed a new water heater for me on 3/20/2021. He did an excellent job, and was so quick. I've had water heaters installed before that seemed to take hours, and Adam was finished in one hour and twenty minutes. He was very pleasant, and left no mess behind.

Kimberley D.

10/03/2021 12:00:00 SA

Two plumbers had diagnosed my faulty water heater. But FWHC came in with the best price! They were responsive, friendly and knowledgeable. And my tech was so lovely, I will ask for him by name if I ever need service on my unit. Having the work backed by Home Depot went a long way toward making me feel 110% comfortable with this purchase. Highly recommend!

Gregory M.

01/11/2019 12:00:00 SA

Looked on Rheem's website for authorized tankless water heater companies and Fast Water Heater Company was one of the numbers provided.

Dialed into Fast Water Heaters via their 866 number and I must say that I am less than thrilled with the experience. Routed to 3 different departments....then disconnected. The second and third attempted a human actually answered and informed me I don't know why they routed your call to me after I followed the menu options for my tankless water heater, and was disconnected once again. I know its a Friday but geez....

I don't recommend anyone have their time sucked from them when trying to get a human to actually answer the phone and provide service. Horrible rathole waste of time. Whats even better is the Fast Water Heater commercial that loops every 45 seconds.

Jeff S.

9/29/2021

Water heater stopped working, Fast Water Company got us on schedule quickly, gave us clear quote and arrived on date promised. Called before arriving as promised. Installer, Chad, was great in answering all my questions, and clear on additional work needed on water pipe location. Work was done in 2 hours, and cleaned up well. Would recommend this company.

James R.

11/19/2019

Great demeanor. Professional. Very detailed. I had several questions and he addressed each of my concerns in full.
He seemed to really enjoy his work and it shows in his quality. I highly recommend Eric.

Diane F.

6/18/2021

I'm extremely pleased with this company. From start to finish, they did everything right! Great job!

Amy N.

9/19/2021

Responsive, fast, efficient, friendly, knowledgeable, overall we highly recommend this company.

Richard L.

1/28/2021

Guys did a great job, were friendly and knew their business. I was grumpy, and chewed on them a bit for all the past plumbers crimes. They took it well.. They worked hard, put in pressure relief valve, got heater in same day I called. Good work by some good plumbers
First rate.

Bruce T.

07/05/2020 12:00:00 SA

Our hot water went out last night and called Fast Water Heater, based on recommendations from NextDoor app. They scheduled to come out the next day. Chuck was the tech on site for the task. He called to let us know his arrival time and it was prompt. He removed the old water tank and pressure relief tank and installed a new water tank and pressure relief tank with new plumbing installation. Added a safety barrier per code requirement. The new installation looks great and very professional job done right. A piece of mind for the next 10 years,at least.

Sandy B.

10/16/2020

Chad, the technician called to let us know when he would arrive. After arriving, he inspected the old installation and told us what was required to make
sure everything would be up to code. After receiving our okay, he got to work. Out with the old, in with the new. Verified no gas or water leaks and cleaned up after he was done. Good job, very professional.

Chris L.

10/07/2020 12:00:00 SA

Fast Water Heater was awesome. Our installer Chad was terrific, he originally came last week and did everything to find the water shut off valve. He came back the following week after we got HOA approval to shut off water to the building. He installed our new water heater fast asn with great care, we are very happy with this company and will be doing business with them again!

Salvador R.

05/07/2020 12:00:00 SA

Out of 5 quotes this company had the best price and warranties. Eric, the repair tech, arrived in the afternoon and stayed past 8. He did not complain and maintained the highest level of professionalism. I am glad to have selected this company for my water heater replacement. My family thanks you.

Cary S.

9/17/2020

FAST Water Heater Company, a partner of Home Depot, replaced an inefficient, old tankless water heater with a new 50 gallon tank water heater in my house. Eric was the service tech. He inspected the job, provided a thorough estimate and returned as scheduled to do the install. His workmanship and skills are outstanding. He very honest AND tries to do a perfect job, as he stated: I try to do perfect work, as if it is my own house. I highly recommend Fast Water Heater Company and their tech, Eric.

Reza G.

8/23/2021

Brandon replaced my water heater today. He was very knowledgeable, explained everything to me clearly, and answered all my questions. He gave me my options and provided a price upfront. The whole work was done smoothly without any disruptions. Very positive experience!

Rajsekhar D.

09/09/2020 12:00:00 SA

Fast installed the heater I had ordered from Home Depot.
Kelvin the installer was knowledgeable, and installed the unit perfectly.
There was a small leak in gas pipe leading onto the heater, we discovered the next day (the pipes are old). Kelvin came by again, found and fixed the leak.
Very happy with the level of service.

Tudor D.

9/27/2021

I had Fast Water Heater replace an unit in the past and a different address and they were really professional, in time and got the job done for a great price. We moved and had to replace an old heater so decided to go with Fast again and they did not disappoint. They are really true to their name, got a detailed quote for the job over the We weekend, then on Monday Joe and his colleague came in early in the time slot I have been given ( always great, they also called ahead to lete know they are on the way), and were able to do a great job swapping a large 75 gal heater in quite a tight spot. I got a more detailed breakdown of the costs on the spot, ensuring all will be done up to code and the guys were very prompt to answer any questions I had. Really a great professional service through and through!

Tamara B.

9/27/2021

Joe was great! He was professional, clean, kind and explained to me the steps he was taking so I would know all that was going on. He answered all my questions and made me feel very confident with his install and my new water heater. I would recommend him to my friends and family.

Jeffery D.

1/18/2020

My 20 year old Rheem tank water heater finally died and I found Fast Water Heater through The Home Depot. With so many local code updates during the years sky rocketing costs for a custom install Matt was able to install a new premium tankless unit for less than an old tank style water heater. His work, attention to detail, efficiency and knowledge impressed me
and the finished job was clean, professional and show worthy. I am thrilled with the value, craftsmanship and experience with Matt and FAST Water Heater Service!

Elizabeth M.

04/03/2020 12:00:00 SA

Our HoA had us replace our water heater (it was over 10 years old) so I reached out to a couple of local installers for quotes and Fast was by far the most affordable. I was able to get my replacement installed the next day! It was such a quick turnaround and the install itelf was super fast. They were done in less than two hours!! All in all this place is great if you need anything done to your water heater.

Nikolas J.

07/08/2021 12:00:00 SA

Joe had great communication prior to his arrival. During the water heater install, he kept a clean space, and respected our home and pets. He completed the job quickly and correctly, and ensured everything was working before he left. I give him my highest recommendation. Thanks Joe!

Julie W.

07/01/2021 12:00:00 SA

Chris did my water heater today and he did a fantastic job.He ran thru everything first with me and dove into the job and got it done under a hour I believe.I live in a condo so he had to have it done in 2 hours.It was. The price was kinda alittle bit much but it included Everything he did and he did it under 2 hours.

Carlo D.

02/09/2020 12:00:00 SA

Our water heater went out Friday night and Fast Water Heater Company was able to install a water heater early Sunday morning. Adam Amra arrived earlier than expect which to us was not a problem. It was fantastic! The water heater was installed with no issues, quickly and efficiently. Adam left our place sparkling clean esp with the rain storms we've been having. We've had the chance to do a couple loads of laundry and have showered with no problems so far! Happy with Fast Water Heater Company and Adam and his work!

Deb C.

3/18/2021

Eric was great! Friendly, masked up, efficient, and did a great job!

Patti W.

6/21/2020

Our old hot water heater was leaking! Riley from FWHC was able to come out the very next morning, and it was a Sunday! Riley was delightful and professional! He explain the problem, gave me options and had the whole project taken care of quickly! Thank you Riley and your company!

Nicholas H.

12/12/2019 12:00:00 SA

I bought a new natural gas water heater replacement from Home Depot and they put me in touch with Fast Water Heater to come out to do the replacement. This couldn't have been a better experience. From the folks in the office that scheduled the install, to the technician Eric Stevens (super awesome) who came out to do the work everyone was friendly and highly professional! Great experience and definitely recommend!

Michael H.

6/13/2021

They showed up in time, clearly explained what they were doing, and were more than happy to answer our questions. Both installers were polite and friendly. We are repeat customers and will call them again when the time comes.

George F.

10/25/2019

I was recommended to Fast through Home Depot. I was quoted $1500. When the guy showed up the next day from Fast he immediately told me that it would be $3800 or more because there wasn't enough room and that he would have to change some piping around. He also told me that obviously money wouldn't be a problem since he saw my Maserati parked in the garage. I immediately asked him to leave and called another company that came out that day and did the entire job for $1400. Fast is a BS ripoff. Be very wary. I have complained to Home Depot as well but they don't seem to care.

Dlonra S.

11/13/2019

I contacted Fast Water Heater for an appointment for a new install since the old system was done by them when we purchased our home. They gave me a 5 hour window between 9am-2P for an onsite visit. Around 1:10PM I called their office at 800-454-8955 to check on the status of my appointment. The person on the other end (I believe Jake was the name) said the technician that was assigned to my appointment called in sick and they are looking for another technician to go to my location, otherwise they would need to contact me to reschedule. I told him, I would have appreciated a phone call earlier in the day since I've already wasted half my day waiting for the 9-2 window. He then told me that he doesn't know what to tell me and that we are still in the window, and that is how they do their business. He asked me if I want to reschedule. Frustrated, I just told him to keep the appointment since I have been waiting since 9AM. I was hoping they can show at 2P. Around 1:43P I received a call from an 866-673-1779 number. A person named Shaun left me a message stating that they found a technician and they put me on the 2p-5p window for the same day, and the technician will call within 30min of arrival. He then mentioned to call them if the time does not work for me and we can reschedule, otherwise we will see me in a bit. Come 5P, no call and no show.
Wow, if this is how you do business then you should change your Company name to Slow, no call-no show. Would not do business for a company that treat their customers this way.

Umut A.

06/05/2021 12:00:00 SA

Our water heater needed to be replaced and we found about Fast Water Heater Company from Home Depot. They responded promptly got a replacement heater in two days. Our technician was Eric Stevens. Eric made the installation professionally and efficiently.

A Better World H.

10/31/2019

Funny how the name of this company is the exact OPPOSITE of how they do business. They contract warranty work with Rheem hot water heaters purchased through Home Depot (its the only place you can buy Rheem currently, and you CAN'T get parts anywhere-not online even, through Rheem only). They are the only warranty repair shop for Rheem for the ENTIRE state of Washington, so imagine how long you'll wait if your hot water heater goes out under warranty.

First attempt after waiting 10 days without hot water in winter, was then misdiagnosed. Second attempt was diagnosed correctly, but didn't have the part, so had to wait ANOTHER 11 days. They installed the correct part, and it TOO was faulty. After 21 days without hot water we'd had it. We pulled out the hot water heater, and returned it to Home Depot (received store credit, as it had been over 90 days). Went and bought a Bradford White. This was 1.5 years ago, and zero issues with the Bradford White for those that are even remotely considering a gas Rheem (their igniters have severe manufacturing/engineering issues).

Ying S.

2/17/2021

Really happy with the service provided by Fast Water Heater Company. My 15 year old water heater finally decided to quit and started leaking right in the middle of a snow storm. Called several plumbing contractors around, all of them have a several days of lead time before they could come. One of the contractor recommended me to try Faster Water Heater because they are FAST. So I gave FWH a call. FWH has the earliest availability. On the day of the appointment, David showed up with Covid protocol. He did a great job to remove my old heater and installed the new one with 10 year warrantee. The heater and all the plumbing were done very professionally. He also patiently answered all my questions. Really satisfied with the job.

Brain H.

8/22/2021

We had an old leaking water heater that needed replacing. Chris from Fast Water heater was there in an hour and had it replaced in about the same time. Thanks!

Sito-Christine Y.

01/07/2021 12:00:00 SA

Adam showed up on time, checked out the work to be done, gave me an estimate prior to starting. He worked quickly and efficiently and cleaned up after everything was done. I am satisfied with the service and would recommend them to anyone.

Jason D.

5/29/2021

Chuck inspected our system and determined that our circulation pump was out and found a pressure relief value was badly corroded inside. Chuck installed a couple check valves along with the pump and we're back up and running. He was knowledgeable and professional and trustworthy. Will definitely keep this company in mind for the future. Fast and reasonable. Thank you.

mark c.

11/03/2020 12:00:00 SA

Bait and switch. Told me $1600 including tax over phone. Showed up started out saying everything needs replaced due to codes. Told them that I had a much lower bid then suddenly the things not to code weren't necessary. Pretty sleazy so I asked him to leave.

Caz R.

5/15/2021

Thank you Chad for your above and beyond service. Our first time experience with you and FWH has been a positive one. We look forward to working with you again.

James K.

5/13/2020

Did a very good job. Was professional and didn't try to up sale me something I didn't need.

Steve E.

8/22/2020

Thanks Eric for being professional and communicating some tenant issues clearly and allowing me to help resolve concerns and he even came back the next morning to finish the job. Great guy great company and excellent pricing...they were 1200 less than another company,

Mary J.

05/09/2021 12:00:00 SA

It is never pleasant having to replace broken equipment, but Fast Water Heater made it as pleasant as it could be. I had to reschedule due to emergency on my end and they made sure to come back in the same week. The overall price, was lower than other local plumbers by about $300. The technicians were friendly and very polite, wore masks in the home, kept me apprised of all the billing requirements and the couple minor issues that cropped up with the install. They were careful to make sure my old leaky water heater didn't mess up my house when they removed it. I guess the only thing I would say needs improvement is the long service appointment window (from 11-5), kind of like the cable company you have to reserve the whole day to get this done but that is kind of the way it is.

David C.

10/14/2019

Their website promotes free estimates.

Called to schedule an estimate and they told me it would cost $105.

D R.

05/05/2021 12:00:00 SA

Brandon was very professional in his explaination of what needed to be done. When he came out to install the water heater he did some pre cutting before arriving. This was greatly appreciated because if people working at home. Very pleased with customer service.

Rick N.

12/10/2019 12:00:00 SA

I put out a project on Home Advisor, I discovered that my hot water tank was leaking, Marcus of Fast Hot Water Tank called me right away, he gave me an estimate on the phone and went through all the fees and cost. I was informed that the installer would be available from 1pm to 5pm. Chuck the installer called me at 2:30 and informed me that he would be at my home in 30 minutes to complete the estimate and provide the installation if I wished to.
I agreed to the job price and Chuck, immediately went into preparation to install my new hot water tank. He completely removed and installed a new hot water tank, cleaned up the work area and instructed me on how to turn on the pilot light, then processed to ignite the pilot light and checked to assure a proper operating hot water tank. We completed the final documents and was informed that the permit would come in a week and to call and set up an appointment to have a final inspection and certification done. The price wasn't any more than the high estimate but the quality and professionalism was impressive.

Lorance H.

4/29/2020

Our Gas water heater quit working Monday, prompting me to call puget sound energy who got me scheduled with FAST for Tuesday. The tech, Chuck, called and gave me an arrival time, which he made on time. He was very efficient, competent, informative and explained what he was doing and why he was doing it. The completed project looked very professional and I'm very pleased with the quality of the work. Thank you

Marc S.

1/13/2021

David was thoughtful and careful in his work, he explained everything. We had two water heaters replaced one was gas and the other electric. I would recommend Fast Water Heater Company

Devon T.

01/05/2020 12:00:00 SA

On a Saturday morning I was leaving for work & noticed water all over my garage floor. When I realized it was the hot water heater I was worried about how long it would take to get a new one. I purchased a new tank that day, and the next day someone was out to install it. From the person I spoke to on the phone to set up the appointment to the young man who came to my house everyone I spoke to was, professional, kind & extremely easy deal with. At no time did anyone try and pressure me into anything. Be sure that I will be referring all my friends who will be in need of your services. Thanks again for making this experience as stress less as possible!!

YuYin L.

3/25/2021

The service is awesome, including the scheduling (Scott) and technician (Chris). Chris was very efficient and got the project done well!

Pi-Yu C.

9/20/2019

We lived in Bellevue for 21 years. This is the 2nd time we used Fast's service. Our water heater was leaking. I called and was able to get scheduled on the same day. Our water heater is in the basement. Brendon had to moved the old one up and the new one down. They only charge $39 extra for the stairs. The old heater stained the carpet when moved. Brendon cleaned up diligently. We paid some more for replacing the expansion tank and insulation around dry wall. Both are for safety and priced reasonably. The work is done professionally. I am happy with their service and will not hesitate to use them again.

Joe F.

8/15/2019

FAST Water Heater Company, (HALFAST) is a Terrible company, Who hires these dolts? They were hired to do an Install including permits etc. Through Home Depot. I will remind Home Depot how Useless Fast Water Heater Company is also. The installer arrived at our home, a custom built home clearly NOT a manufactured home. The install was done, Now its my turn to track down the inspector, I drove to Labor and Industry 15 Miles away to set up the Inspection and was given a number/email to call to get the Inspect. I left work early once the inspector made arrangements to meet me at the home. I had already taken the time to send the Inspector an email with the permit number. When he arrived he said, This is not a manufactured home and that the permit Fast Water Heater did was for a Prefab/Manufactured home so now the permit was no good because he did arrive to do the inspection and it was also the wrong permit. So, I spent the time tracking down the inspector, waiting at home on a work day, and then spent 49 Minutes on the phone with Fast Water heater on a Friday from 4-5 pm...after being shifted from one ***** to the other the guy wit Fast Water Heater said we can fix this Monday...Yeah we will see. When all is done Fast Water Heater WILL pay for a new Permit and I will be billing them for my time waster and time/money, drive time and lost waiting for the Inspector AGAIN!
UPDATE:::::This company responded to our BBB review saying We apologize for the unfortunate and untimely permit issue we experienced and that they would give us a Credit of $50.00...Sorry we will never use them again so Promising a $50.00 Credit is just BS, and they know that... Instead we will Bill these morons for our Time wasted, 3 Hours times $60.00 = $180.00. Watch for the bill and if you don't pay it within 30 days we will take further legal action.

Susan O.

03/04/2021 12:00:00 SA

Arrived on time (masked for obvious reasons, thank you), very courteous and knowledgeable. Explained work to be accomplished in detail. Completed work quickly. Very pleased with results.

Rex L.

11/14/2020

Daniel is friendly and acknowledgeable. He explained answered the questions that I had. I'm pleased with the service.

Samala P.

11/12/2020 12:00:00 SA

Adam, the water heater installation technician, called before showing up to let me know when he would arrive. He was prompt, courteous and professional. He reviewed everything that he was going to do prior to starting work and asked if I had any questions. He answered all of my questions throughly. He said removal of my old water heater and installation of the new one would be about two hours. He was right and maybe just a bit under. The area was left exactly as it was before and the new water looks and works great!! Highly recommend!

Michael B.

2/18/2021

I shopped around a little, and I'm sure I could have gotten an installation done for less, but we would've been without hot water for a few more days. The technician that came out communicated well, answered all my questions, and did great work. I can't really complain.

Christopher L.

8/14/2019

Travis Lamberson was prompt and thorough. He indicated all the items that need to be brought up to code for my gas water heater installation including need for expansion tank, one earth quake strap and replacement of a two foot section exhaust duct with b-vent duct. Service was very professional.

Although I had Home Depot pricing, it cost about $2000 before tax. The hot water tank itself was about $750.

Steve H.

7/30/2019

Just replying to their reply. Two separate other plumbers on two separate occasions said that Fast lied about required upgrades and explained the actual code to me. Fast's reply also didn't mention why I got charged to carry my water heater downstairs when I was doing the carrying!

Jonathan S.

02/07/2021 12:00:00 SA

Great service! I received a call the morning of the scheduled appointment from Adam at Fast Water Heater letting me know there was a cancellation and that he could arrive earlier than originally planned. He wore a mask and took all safety precautions. The service was quick, professional, and everything went smoothly. Great work and would highly recommend!

Mike A.

06/03/2019 12:00:00 SA

Scam and cheat of enormous proportions!
Got them thru Home Depot and can't believe they are part of this.

Expect to pay price 50% higher over the price quoted over the phone!

Basic installation doesn't exist with these guys!

They will force and left with no choice because you already scheduled appointment and got installer, got water shut off, notified neighbors and you don't want to deal with all these again.

THIS IS WHY THEY DON'T LEAVE QUOTES IF YOU NEED TO RESCHEDULE, BECAUSE THEN YOULL BE CALLING AROUND AND SCAMMERS WILL LOSE BUSINESS!!
THIS IS ALL CALCULATED AND THESE SCAMMERS KNOW IT!!!
They DISHONEST AND JUST AFTER YOUR MONEY!

I was quoted $1200 and ended up paying $1800.00. Have I known this I would've never agreed to this price!

Forget about them being on time if you stupid enough to hire these guys..I was told from 9 am - 2 pm and the installer showed up at 4:30 pm.

If you've been taking advantage let me know, this is the time to join forces and take them to court for a class action law suit!
They must pay for lying, cheating and the shady sales gimmick!

Kim N.

9/14/2020

Riley was great! Patient with all my question and informative with helpful answers. I was referred by my brother and now I see why he trusted them. No upsell. Just honest guy who knows his job. I'd recommend FAST to anyone.

Jedidiah Z.

02/01/2021 12:00:00 SA

This company was GREAT and quick! Matt was very helpful, knowledgeable, and quick. We really appreciate knowing that our water heater is under warranty and much better than what was here!

Rick A.

1/31/2021

Top notch professionals. Fast, courteous, skilled, and super friendly. After an electrical mishap took out the water heater after the last storm blew through, Fast Water Heater was out the next day. David walked through all the steps and reinstalled the new heater in no time. Fast Water Heater will be my go-to for any water heater needs.

Alykhan S.

05/09/2019 12:00:00 SA

These guys are total dead beats. My water heater was subject to a recall. They were assigned to fix it. Told me to be home 11-5pm. Cancelled my day to be there. At 4pm they called me to say that there was an emergency at a much bigger client and they can't come for another week. Would never work with people like this.

Joe H.

8/23/2019

Seriously knowledgeable technicians that advise and provide choices, and implement efficiently and quickly. Really everything you could want for service, professional and complete.

Yaqing G.

05/10/2021 12:00:00 SA

Eric did a great job of removing my old water heater and installing a new one. Very clean installation. Thank you!

Merlina H.

1/20/2021

Fantastic service!! Kept me informed the whole time. Easy & painless. Thank you Adam for your great work & professionalism! Highly recommend Adam & Fast Water Heater Company. Well Done!!

Bassic T.

06/05/2019 12:00:00 SA

Fast and efficient installation the day after I first called, which is excellent when you're without hot water! Rod did a great job with the install and answered all my questions. I highly recommend!

Rick J.

9/27/2017

I wanted to register how pleased I was with my recent hot water heater installation. It was more complicated as we were on the third floor and have floors warmed by hot water which requires a special tank. A young man named Adam did the work. He was very professional, conscientious and still pleasant to talk too. He was thoughtful about covering his feet and protecting the carpet. I would be glad to have him come for any future work. Great job! ( it was also cheaper than a competitor by a lot )
Rick

bobby b.

1/18/2021

Installer was professional, friendly and didn't mind my 4yr old observing his every move. Replaced a 20yr old water heater for a new one. Start to finish took approx 2 hours. Second time using this company and I'm very pleased with the quality of work. I will use again and recommend!

Bob S.

9/18/2019

Excellent service and rapid installation! I ordered a new water heater although the one I had worked perfectly. But, it was 12 years old and I was worried about it's longevity. I called Fast Water and they installed a new one the next day!

Daniel E.

05/03/2020 12:00:00 SA

Cannot recommend Fast Water Heater Company enough this is another install they did for me .. my water heater went out and they told me they could get it replaced in 2 days but if they could squeeze me in they would do so they fixed it the same day I called quickly, efficiently and professionally! Brandon and Co worker both were awesome in explaining what was needed took care of business and got the job done! Keep up the good quality work guys!

Mary C.

09/12/2019 12:00:00 SA

We were extremely happy with our experience with Justin from Fast Water Heater. He was very knowledgeable, professional, and as I told him, a pleasure to have in our home to install our new water heater. Also was pleased with my phone experience when I called for scheduling and pricing. Very pleasant and professional.

Michael S.

07/04/2019 12:00:00 SA

We are in need of new water heater and contacted Home Depot who referred us to FAST Water Heater.

They gave us a quote same day and could come out the next day but we were skeptical seeing all the negative Yelp reviews.

We need it replaced urgently so we took our chance and we are very happy with their professionalism and service.

Next morning Matt came out within 30 minutes of the appointment time and he explained everything needed and the extra parts that were not part of the quote. It was a few hundreds more but we understood it was hard to give perfect quote over the phone without knowing how the old water heater was hookup.

Matt was knowledgeable and he was able to complete everything in less than three hours.

We now have a brand new water heater and super stoked!

Nikki H.

5/20/2020

Terrible service! I was on hold for almost 20 minutes each time that I called. The associate that finally answered (he said his name was Birk, with the location affiliated with Home Depot of Puyallup) told me that I needed to have Rheem give them permission to service my water heater. Rheem said anyone could service it and they actually worked quite a bit with Fast Water Heater. Then I called back and was told they couldn't service my water heater because they didn't originally install it. That's the first time I've ever heard anyone say something like that. Why would you advertise that you fix water heaters if you only fix those that you installed??? The water heater isn't covered by warranty anymore, which is fine. I told him we would pay to get it serviced. Not sure why the associate was so adamant that he couldn't help us. He sounded incredibly misinformed. I asked for him to have his manager James give me a call. That was over two hours ago - still no call back.

Mark R.

12/15/2020

Was very pleased with our service from Fast. Adam was masked which I appreciated and explained what he was going to do and cost. Good work.

Russell F.

3/27/2020

My hot water tank went out in the morning. By 8:00 same day Eric had us up and running with a new hot water tank!! He was very professional, courteous and helpful going over everything at the end!! I would highly recommend fast water Heater!!

David V.

7/13/2019

I have had two water heaters installed by Fast Water Heater Company. In both instances they were on time and quickly installed new water heaters. The best recommendation I can make was it was painless as the homeowner. Quick and professional and about $500 less than the PSE referral. Brandon was the installer this time with an apprentice in tow, both were courteous and capable.
I will certainly use Fast again for the next water heater purchase 15 years from now!

Lizzie M.

12/08/2020 12:00:00 SA

I can't recommend more, David was on time, professional, clean, very pleasant and made the entire removal, install painless for me, even in a crawl space and smallish basement. Excellent work!

Kat M.

03/11/2021 12:00:00 SA

Fantastic service! Adam was great - very knowledgeable, and he explained what was needed to upgrade my plumbing item by item before I signed anything. He was quick and professional, and had us back up and running in just a few hours. They even took care of permits, which I really appreciate!

Jim C.

11/24/2020

Matt was really great, he came out and I actually needed a short water heater so it would vent properly and he also pointed out my venting wasn't to code and failing. They had a short water heater in stock and came out the next day to get it installed, high quality work and really knowledgeable. He fixed my venting and got everything back up and running, Thanks Matt! I highly recommend this company they were quick to schedule and on time as promised.

Cmf F.

11/21/2020

Brandon was very professional and informative. He showed up wearing a mask (COVID) and awareness of COVID safety, took his shoes off in my (for my shoes off household without my having to ask). Very patient and open to any input. At the end, I appreciated the check-list he went through with me to ensure that all steps were taken and I was informed. Definitely appreciate working with Fast Water Heater Company.

Jennifer D.

03/06/2017 12:00:00 SA

Our water heater was on the decline and we called Fast Water Heater Company. They sent us Mason M., who arrived late and then didn't fully finish the job. We are generally not going to be jerks if you say you need to come back, and we all agreed to schedule for it since someone had to be home to let Mason back in.

Well...here it is, I've worked from home all day because I was told Mason would be back out to finish the job between 11am and 5pm, and guess what?? No Mason. No phone call, from either Mason or his employer. No information at all, even after multiple calls to their regular line.

Southwest Plumbing might be more expensive, but trust me, their service will be better and everything you need to get done will be done same day. I won't call these guys again, and I don't think you should either.

D L.

11/13/2018

Terrible and dishonest. Home Depot contracts with them for installation of hot water heaters in B'ham. I called beforehand to get a quote on how much they charge to install a water heater and the price for the HD water heater. I confirmed the price, including a discount HD was offering (that he didn't mention at all) and scheduled an appointment almost an entire week away which was inconvenient, but okay since it wasn't critical in my case.

On the day of the appointment, the guy shows up, telling me that he's going to work up the estimate and let me know what the total cost will be. When he's done, the estimate comes out to almost $500 more than the guy told me on the phone. There were a couple of code items that needed updating, so some of it was understandable, but the base price of water heater and its installation they listed on my estimate was $200 higher than what I was quoted on the phone. When I point that out, he immediately tells me that they increased the cost of installation by $50 from last week. Huh? When I pointed out that that still didn't explain the huge increase, he went to his truck, called the office, then came back to tell me that the price of the water heater they had quoted me was the non-delivered price, which is not what they told me in my initial conversation a week earlier. Also, $200 delivery on a $600 water heater is just ridiculous for a company that does this for a living. When I objected to the increased cost, the guy handed me a copy of the quote and left. I would not recommend doing business with this company.

Lorrie S.

10/26/2020

This our 2nd time using Fast water heaters. As before they were competitively priced, showed up on time and cleaned up after themselves. We upgraded from a 75 gallon tank.to a tankless system.

Cecilia B.

10/23/2020

Service was very quick and easy. Explained everything in detail. All health and safety precautions were followed.

Thomas J.

10/21/2020

They were friendly efficient and easy to work around. Up graded everything according to the new laws on water heater. Used a great brand as I had before. I had the last one for 23 years so I expect this will last me the rest of my life. Thank you Fast Water Heater Company.

Martha B.

1/21/2021

I cannot say enough good things about this company! As a property manager, repairing and replacing water heaters is a regular part of my job. Almost too regular sometimes... We have many plumbers and water heater vendors at our disposal but we always prefer to give our business to Fast. Why? Every time I need a water heater worked on, I have an estimate within minutes of sending over my request. The bids are always easy to read and have some typical what-if charges built-in so that we really know what to expect. Once we send over approval, they are right on to scheduling directly with the tenants. A technician always calls on-site to walk me through any changes to the bid that they may have (even when it's under the approved pricing). Their pricing is extremely reasonable and is usually significantly less expensive than some of our other vendors. I know, I know. I'm paying for the quality, right? Right! Installation always goes smoothly with no complaints from any tenants. If anything were to go wrong, they stand behind their work and will make it right. They never try to upsell so there's absolutely no pressure when buying (except if the current water heater is leaking but that's certainly not their fault). Every single staff member that I've interacted with has been friendly, professional, and responsive. Without question, they have a customer for life. When my own water heater goes out, you know who I'll be calling.

Mau P.

9/27/2018

I was looking for someone to install my new water heater bought from home Depot and they happened to be home depot's contractor. Thus, I thought it should be convenient to call them to do the job. What a mistake. The guy who talked to me over the phone tried to charge me almost 1k installation cost + $125 for city licence code + new wiring cost + another person to be on site to help tow away the old tank. He would not give me a set price but saying that there might be additional charges when they are at my house. I was in awe of his bullshit so I hung up. Please do yourself a favor to not ever call this company. What a waste of time

Kathryn K.

10/01/2020 12:00:00 SA

Absolutely loved their service from start to finish! Excellent communication from making my call to them,scheduling, and their technician. Best prices in town after I called multiple companies to get an online quote. So thankful for my technician, Dave! He knew exactly what to do and thanks to him, even now my front porch that has leaked for 8 years is fixed too! That's going above and beyond for customer service and I really appreciate it! Thank you FAST!!

Yun Z.

9/30/2020

Technician called prior to arrival, showed up on time with a face mask, was polite and professional. I was disappointed yesterday when i called the company because they do not repair any water heater that is over 8 years old. They only replace it. But when the technician arrives, he checked my pilot light and fixed it in minutes. Now i don't have to pay for a new water heater. Very happy about it.

Greg B.

01/07/2020 12:00:00 SA

They did a great job very quick he double checked to make sure there were no leaks. I will recommend him to friends and family.

Ben H.

9/14/2019

Terrific service! They are the service provider for Home Depot. After I visited the store, they immediately connected me to Katelynn, one of the sales coordinator. She was amazing, went over a bunch of options, explaining the features and the whole process. There was no surprise!. The installer David was also awesome, helpful, timely and efficient!

Jane M.

09/11/2020 12:00:00 SA

The installers were prompt, courteous and masked. It wasn't cheap, but that's how it is these days.

Stephanie O.

2/20/2020

Home Depot advertises same day installation on certain water heaters if ordered before 12 noon. I ordered mine on February 11th; it is February 20th and they still have not installed! (not so) Fast Water Heater brought the wrong size the to house. On Feb 14th I received a call stating they'd be at my house by 10:30 AM - they show-up at 2:30 with the wrong size water heater. Feb 18th they show up late in the afternoon with the wrong size water heater. Was told they'd be back at 5 PM on Feb 19th - installer called out sick. Feb. 20th and still no water heater. 9 DAYS! Overcharging for a pan; pan costs $18 at Home Depot, but (not so) Fast WH charges $47 for a cheap pan. I've lost time from work due to the poor services, etc. I do not recommend Home Depot, nor the Slow Water Heater Company.

Diane U.

09/07/2020 12:00:00 SA

I was very satisfied with the hot water heater installation by Adam. He was professional, courteous, and got the job done to my satisfaction. I would recommend him to anyone who needs plumbing services.

Neda S.

3/14/2020

Eric who installed the new water heater for us was so friendly and professional. I was completely satisfied with their service.

John S.

8/29/2019

I called Fast Water Heater at around 8am and I had a new water heater installed by 1pm that day. My family was pretty happy with the immediate service after two days of no hot water. My installer, Chatten ,was super clean and conscientious and the price was very reasonable. I highly recommend FWHC for a quick, professional, and competitive response.

F A.

4/30/2020

Huge shout-out for FAST! Within 2 hours of calling them, David arrived to replace our water heater, which was still under warranty after 11 years (we'd bought the extended 15 year warranty). David was masked and efficient, and we were delighted to have the replacement done quickly. Thanks again, FAST!!!

Lane P.

08/09/2020 12:00:00 SA

As probably like most people I needed to replace our hot water heater NOW......no time to shop much or negotiate.....couldn't be more pleased by the service and professionalism and final outcome! Highly recommend to any other user....

Sophia C.

08/04/2020 12:00:00 SA

They were able to come out on the weekend when so many others couldn't. The installer was professional, wore a mask and removed/replaced my water heater in about an hour or so. He went over the estimate before starting anything. He left the area clean and explained everything he had done. I hope I never have to use them again but if I do, I will.

Marc B.

06/07/2018 12:00:00 SA

Like everyone else they show up the next day or so. The all in one price does not include everything needed , by any mean, so lots of extras to be added.
Water heater installed with exhaust in a noisy place, installer could not change the locaiotn not enough pipe in trhe truck, was supposed ot call me back to schedule a new visit, never did,
Next time, I'll go elsewhere

Tina S.

11/13/2019

Charles, the technician, was professional, thorough and informative. Scheduling the delivery and installation was easy. Both the tech and the scheduler on the phone informed me of costs each time I made a change. The final product looked more organized than what the builder originally put into our home.

Dee S.

7/26/2020

Adam was on time, had great communication with me and took time to teach me how water heaters work and how old ones can malfunction. Everything was cleaned up and done quickly. I will recommend this company to my friends and family.

Linh N.

02/02/2020 12:00:00 SA

Our water heater stopped working on a Saturday...Just our luck... most places charge an extra fee for weekends, but not FAST. David M. called and arrived at the very beginning of the estimated time window. He was thorough, neat and took care of the install and removal of the old tank in about two hours. I am so impressed with David's service and would ask for him by name next time. We were able to get this taken care of within 24 hours. Thank you!!

Sarah L.

6/13/2019

We had a great experience with Fast! Our Water heater started leaking a week prior. After it had gotten worst, Fast was able to come out the next day (Sunday) at no extra charge. The time frame was 9-2. Chuck called 20 minutes prior to his arrival and got here at 930. He explained everything in detail and took the time to answer all our question. He provided us with an exact amount before he started his work. He was fast and efficient and very friendly. Great experience! Can only recommend them.
Sarah

Minh L.

06/07/2019 12:00:00 SA

Brandon and his colleague came out and replaced our leaking water heater today. They were professional and friendly. They did a great job and made sure to roll out a tarp so our carpet stayed clean(our water heater is in the hallway closet). Thanks guys!

Jenny S.

3/22/2020

Fast water heating company was very professional and did a real good job in installation of couple water heaters for me the space to get to the heater was very difficult but they figured out a way to get in there and install the water heater applying all the city code guidelines. They were quick and came on time and did not create a mess even though they had to remove a door to get to the heater

Eric H.

6/25/2020

The guy who came to help install my heater was fast, knowledgeable and very respectful. He was great at his job and had a positive attitude. I have no negative feedback. Thanks for the install.

Adam L.

6/22/2020

Very responsive on the initial request for contact. Communication throughout the bid and water heater install were timely, efficient and professional. Very happy with the job. Would call again.

Heather V.

03/02/2016 12:00:00 SA

Overall, we had a good experience with Fast Water Heater, we had Chris do the install and after a few tries, we finally got our tankless up and running.

We had a tankless installed, which seemed fine, but it failed inspection (minor issues with strapping and condensation) and we did have a small leak. After the heater failed (we have a mega tub that can't be used with more than one device, and there was some stuff clogging the intake), we had Chris come back out to fix it. After he fixed, he came back again to complete the failed inspection requirements. It took a few times to get it right, but now it's working just fine.

On Angie's list, I gave them a C, because the communication is just so poor. Every time I would call, I'd be on hold for over 10 minutes at a time and we did get the run around after dealing with the failed inspection, we had a gal tell us she needed to check our bid before she could send Chris out for the failed inspection issues. I thought that was pretty ridiculous.

All in all, Chris did a great job, he's incredibly knowledgeable and fixed any issues that we had (there were some problems in the beginning). We were never charged anything additional.

Joanne K.

05/01/2019 12:00:00 SA

Fast Water Heater Company provided fast service at a good price. I shopped around and Fast returned my call with personal service and I didn't have to push multiple buttons and have to talk to a robot.
Chris, the technician was on time, explained everything so I could understand my options, was courteous, and cleaned up to my complete satisfaction. I would definitely recommend Fast.

Justin R.

1/17/2016

I've been calling, and on hold, since 8am. I finally got someone on the phone and they said they'd have a salesman call me back in 10 minutes. 2 hours ago. Sally. that's the only name I got.

Not fast. Unreliable. and their hold music sucks. no customer service, this is ridiculous.

D C.

4/19/2019

I have used these guys 3 times now via The Home Depot and have never been disappointed. I actually tried to buy a heater thus week and hire a plumber to install it, but when they showed up and tried to charge me 200% the market rate I let them go and call these guys! This is all they do and they do it well! Thank you Fast Water Heater and thank you Travis of FWHC for being professional and helpful through the process. 5-stars+

Carol H.

04/07/2019 12:00:00 SA

Adam, our installer, was outstanding. He was knowledgeable, efficient and informative. The need for an expansion tank had not been discisses with me over the phone, but he made sure the job was done correctly. I also thought I needed a stand, butnhe offered an effective and more cost effective option. He was great! Thank you, Adam!

Ruhua W.

12/10/2017 12:00:00 SA

My water heater is not working so I called them describing my problem and trying to see if they can fix it, like other review mentioned, the man on the call does not really care about it, he just asked me how old is my water heater, and said my water heater should be replaced, he can help me schedule an installation, and they can not fix it. Shouldn't they at least send someone and check my problem first? All they care about is how to get money from you, stay away!

Krista E.

5/22/2020

Fast was able to come out the same day we called and replace our water heater, and Eric was great. He was professional and courteous, patiently answering all of our questions. We appreciated his practicing extra pandemic safety measures too.

A. S.

8/26/2020

Riley was awesome and super informative around the whole water heater process. I was really impressed with how kind and dedicated he was to the job.

Matt H.

05/11/2020 12:00:00 SA

Cleaning up my laundry room and noticed some water on the ground around my hot water tank. I could also see that it wasn't an isolated incident as there was some water damage to a small cabinet I had next to it. It suddenly dawned on me that my tank was 13 years old (most last only 12 years). I quickly searched on line for water tanks, filled out one of those vague online forms to connect with local providers. In about 12 hours I got a call from Fast water company. The guy on the phone was nice and professional. I was able to set up an appointment for Monday (got the call late Friday afternoon). The service tech Adam, called early Monday to confirm. Adam was professional and courteous. He quickly assessed my situation, explained what was going to have to be done, and confirmed my options that were discussed by phone back on Friday. All I had to do was sit back and watch as my old tank was removed and my new one installed within just a couple of hours. Very impressed!

Guang-Sin L.

12/18/2019

Nice and good experience. They finish new water heater installation in one and half hour.

Pooja J.

01/10/2020 12:00:00 SA

Eric did a great job, he installed our heater through Home Depot in an hour and a half. The only reason I gave 4 stars is they scheduled me from 11am-5pm and Eric arrived only at 6pm for the installation. Ours was the 5th or 6th water heater he installed for the day so clearly he was busy, but the scheduling guys could have done a better job at giving me an approximate time that would have helped me to plan my day better, as a waited the whole day expecting someone to arrive. Our water heater is 1 day old now and I'm noticing a weird smell to the water in the first few seconds of running the tap, which goes off later, so I'm guessing it's coz the water heater is new. Let's see how long my new heater holds up...I'm hoping I don't have to work on it for a decade at least.

Dawn A.

7/29/2020

Fast Water Heater was easy to work with for scheduling. They got us in sooner than anyone else. The installer, Eric, communicated clearly, knew what he was doing, and did a great job. Many thanks!

Susan W.

7/17/2009

I paid too much attention to the good reviews here and not enough to the poor reviews. My main problem is their quote/estimate over the phone. If they know that earthquake straps, drain pans and other code items will probably be needed they need to mention them and include them in the quote. Talking to Julie on the phone she mentioned no extra costs and my $647 bill ended up being $1117. At least the service tech. arrived on time, was pleasant & completed the work quickly. I have no problem with him or the job he did. I feel bad for him having to be the bad guy and give home owners the true cost when the office staff have dropped the ball. Next time I will hire an independent plumber.

***UPDATE: Sales Manager Mike from Fast Water called me because he heard I wasn't satisfied with my service from their company. He wanted to know how they could better serve future customers and what he could do to make things right. I greatly appreciate this as I felt he truly cared that I wasn't happy. We discussed that his staff should more clearly explain any possible extra charges and apologized for any miscommunication. Because of this I've added an extra star.

Maria G.

05/11/2019 12:00:00 SA

The technician arrived a little bit late. Other than that the service was very professional, fast, knowledgeable and friendly. I'm very satisfied with my new water heater!

Luca C.

03/09/2020 12:00:00 SA

I had a very positive experience. I think the name of the technician was Eric Stevens. He was very patient and knowledgeable, he explained to me the issue with my water heater, the potential solutions and options. This is the type of positive customer experience that make users call the company again for future issues and recommend the company to friends and family.

Joe S.

11/17/2019

Great service & nice job, professional & thorougly explained installation process by Eric. Highly recommend for future service needs. Thank you!

Bob Z.

06/04/2015 12:00:00 SA

If they need to do something relatively simple for you, you're probably OK. Unfortunately, that was not the case for us.

We had a predictable homeowner problem: Our water heater sprung a leak and needed to be replaced. No big deal, I thought... I'll pay a grand or so and get a new one tomorrow. Nope. Turns out we have direct vent system, which accounts for maybe 5% of the installed water heaters out there. So that special type of system roughly doubles the installed cost. We're now at $2K. Well, we still need hot water, so let's do this thing.

The installer arrives, sees the existing tank and doesn't look happy. Just to make things more interesting, our existing tank vents under a cantilevered upper storey in our house. The system he brought to install won't handle that, he says. He also says we should have told their sales rep about the overhang. Actually, we did. But my wife referred to it as a cantilevered floor that sticks out 3 1/2 to 4 feet which they apparently terminology they don't understand. They only understand the word overhang.

So, given the newly discovered overhang and various other stuff we need to do to bring it up to current code, we now have to get a three thousand dollar water heater system. And they will need to order it from their supplier. Well, we still need hot water, so let's still do this thing.

The promise to call me back within an hour with an ETA for the next day. Two hours pass. I get Bupkis. I call them. They can get it installed the next morning. Hooray! The next morning passes. More nothing. I call them. I'm advised that the installer will be here soon. He arrives at about 12:30.

Based on their phone system I would give them a zero star rating if that was possible. My wait times on hold were usually at least five minutes, and once as long as ten. If that wasn't fun enough, their phone system disconnected me twice. In both cases I had been on the line for a while, waiting to talk to 'my representative'. I wanted things to go FAST-er, so I pressed 2, to speak to the next available representative, rather than continuing to wait for 'my representative'. Apparently, the FAST system is designed to punish you for wanting a FAST-er response. A minute or two after pressing 2, I was back to dial tone. I'm a slow learner, but getting disconnected twice is a fast teacher. No more of that.

Thankfully, when you finally get to talk to somebody and the put you on hold, you get blessed silence rather than being forced to listen to their annoying on-hold advertisement system. I've never understood systems like this. If I'm on hold because I've called your company to book an installation with you, so the already advertisement worked. Stop it, already. If you want to tell me that it would be faster or better to contact you via your website, or text or whatever, fine. Tell me that two or three times max. Lose the rest of this crap, or answer the phone a lot quicker.

Based on their ability to make good on their claims, I would also give them a zero star rating. Being on hold as long as I was, I had plenty of time to hear the claim repeated again and again. According Fast, they can often install on the same day you call, if you call before 2:00. Nope. My wife called way before 2:00 on Monday, but we got a Wednesday installation date. The upgraded tank was ordered before 2:00 on Wednesday, and we got a Thursday morning installation time, which actually turned out to be Thursday afternoon. So living up to the Fast name? Not so much.

The installation tech was pretty much all business. I guess I'd rather have a grumpy competent guy working for me than a cheery incompetent one. From overhearing bits of his phone conversation, he was apparently having a bad day. Somebody was spreading stories and he didn't appreciate it. He was supposed to give me a shout when he had the old water heater out, so I could put some peel'n'stick tile down before the new heater was installed. You guessed it, that didn't happen either. These guys apparently haven't been hit with the under-promise and over-deliver idea yet.

So, why did I give these guys two stars rather than the minimum? The installer was quick (a bit under two hours) and the installation looks pretty good. I'd rather not have the grimy fingerprints in some spots, but that's not a huge deal.

Alex T.

6/30/2017

I called them because my water heater stopped working, and their number was on it. The reason I called was first to understand what the problem is, and if needed would request for a repair service. However, without trying to understand the problem, this guy Sean immediately recommended installing a totally new one, while saying that the warranty is voided because I'm the new owner of the house (which does not make any sense to me but I have not fact-checked this). My water heater is an 8 year-old Rheem, still in very good shape.
Later I called another place and received very helpful advices that helped me fixed the small problem myself and saved me from an immature replacement. Turns out all I needed was to relight the heater.

Mekonen G.

1/27/2020

Best and complete job done for me. Happy with the courtesy, explanation and answers to my questions. Greatly appreciated.

Amanda Y.

05/04/2015 12:00:00 SA

The condo I recently purchased had a 25 year old water heater inside which the sellers refused to replace. Because the unit sits above another unit, I knew that I would want to replace the water heater as soon as the condo was in my name because with my garbage luck it would fail and destroy the unit below the day I took ownership.

The condo association manager suggested Fast Water Heater as other residents had used them and been satisfied with their work. I called on a Tuesday evening, with ownership changing on the condo the next evening, and spoke with a super friendly gentleman who walked over there very basic pricing structure with me, discussed the process and generally made me feel comfortable and valued as a customer. I scheduled them to come replace the heater Thursday afternoon.

When I met the two gentleman who came to replace the heater they were friendly and professional. It appeared the second gentleman was probably an apprentice of some type and the more experienced employee walked him through processes during the removal and installation. I was impressed with his patience.

After looking over the old unit, they walked me through which items would be required to bring the unit up to code as well as some additional items that were optional. They explained each one with cost and explained why it may be needed, or why it was required. On one item I asked, What are the odds I actually need that one? and they told me it was slim. I really appreciated the honesty and that they didn't just try to up-charge me.

About two hours after they arrived my new water heater was installed and functioning. They cleaned up all their mess and were out the door. I definitely recommend these guys.

Queen Of T.

1/20/2020

We called for a quote on a 40 gallon gas water heater. A huge turn off was the customer service representative and his lack of CUSTOMER SERVICE. My husband was going to hire this company and I told him we should get some other price quotes and we ended up going with another company that charged us $500.00 dollars less than their least expensive quote. The company that we went with, even has more stars and better reviews here on Yelp than Fast Water Co.I usually I don't get involved with these type of home repairs, but hearing how this rep spoke to my husband....did not sit well with me. I am glad that the rep was rude because he unknowingly saved us money.

T N.

4/29/2017

I purchased an electric water heater from Home Depot and FWH was contracted by HD for the installation. The rep I spoke to was very thorough and the quote over the phone was $550 + an additional $100-200 for bringing everything up to code, which seemed fair. I was told there were no additional costs beyond what he mentioned and that I would be given the exact pricing once a rep inspects my water heater in person and I could decide if I wanted them to install the heater.

When the installer came, he added an extra $95 fee at the very bottom of the invoice, under additional items. He didn't write the description of it but only verbally told me it was for the access fee when he went through the pricing. When I asked what it was, he said it was to come to my building, which contradicts what I was told over the phone and I asked him to remove it. The expansion tank was a part of the additional code work and was $174 (note: a little higher than other quotes I received). Overall the total pricing (after the access fee was removed) was within the range with the other quotes I received, but I didn't move forward with FWD because of the access fee he tried to add on, and suggestions to add on other items which I declined when I asked further and found they were not required. I ended up going with another plumber that I was just more comfortable with and had more transparent pricing. One minor note...the FWH installer was the only one who didn't remove their shoes when they came in my home. It would be nice if they had booties for the visit.

James C.

04/11/2017 12:00:00 SA

I'd like to share my appreciation that Fast recycles the old water heaters they take away. As a Pacific Northwesterner I value contractors that handle waste in the an environmentally friendly way. While other contractors simpley landfill their old water heaters Fast on the other hand has a local recycling company take away the tanks so the metal can be melted down and reused. Thank you very much :)

C A.

04/08/2019 12:00:00 SA

It has now been 11 months since my last review. Now when we turn our hot water on the in the house it literally just drips. This should not be the case with a brand new water heater. When we called to schedule service because we are still within our warrantee we were told it would take almost a week for someone to come out to see us. 6 days without hot water in our house! They were not apologetic or sympathetic. They do not stand behind their products nor do they have enough people on staff to address any issues that will probably arise. We never had a problem with our 12 year old water heater but have had multiple issues with this one. Use another company...
-Another Update-
After waiting a week with no hot water and having a very unpleasant conversation with the person that scheduled my appointment. We finally had someone come out to take a look at the problem. I will say he was incredibly helpful and knowledgeable, unfortunately what he had to tell us was the batteries on her shut off valve needed to be replaced. This is something that should've been addressed in my initial call. Unfortunately the person I talked to on the phone was less than helpful. I can tell the tech who came out was embarrassed that his company had not been thorough in their troubleshooting, that I had to wait a week without hot water for a family of 5 and that the person that installed our water heater (who was also through Fast Water Heater) never told us to replace the batteries every six months to a year. Not only is Fast Water Heater not fast they lack customer service or simple customer concern. I regret ever buying this water heater through Home Depot since they are contracted through Home Depot.

Bill K.

12/31/2019

I called 3 places for pricing and they were all similar. We had a 13 year old 10 year water heater that was showing signs of fatigue. We had used Fast then so we used them again. This time we went for a 15 year heater as it didn't cost much more. Making the appointment was easy. The tech called on time. The entire install was in less than 2 hours, even though he had to call for help to get it up on the shelf in the garage. A great job.

Fadi K.

08/11/2019 12:00:00 SA

Matt is great. He came to help us with our water heater as we didn't have hot water. After a few other water heater companies said we had to replace the water heater as the economics and remaining life of the water heater didn't make sense to repair, we spoke with Home Depot to replace ours. Home Depot put us in touch with FAST. Matt came to replace the water heater. we asked him to double check if it really needed to be replaced before he did any work or if a repair made more sense. He quoted us a repair cost much much much lower than 2 other water heater companies. And he gave us more details on our actual water heater which were very different than the other two companies. Pretty disgusted by the other companies. Matt's expertise saved us lots of money and we had hot water back within 1 hour. Will totally use these guys every time we have plumbing needs!

Jason J.

12/26/2019

Do not believe the good reviews. Called on Christmas Eve and scheduled for day after. No call until almost noon that the tech called in sick- appointment was for 11. Call anyone else... Person answering could not care or EVEN TRY to help...

Jessilyn L.

07/11/2019 12:00:00 SA

Fast Water Heater Company contacted me immediately to address my concerns and rectified the issue with our high water bill. It seems because the City of Bellevue is an open water line which was causing expanded hot water to flow back the city line which in turn keep registering water usage causing high water bill. Instead of just removing the expansion tank, Fast Water Heating Company wanted to ensure our issue is resolved as removing the expansion tank may not fully resolved the issue of water flowing back, they installed a check valve for us without charging to prevent water from flowing back to the city line. Thank you for helping us out.

Rich O.

5/13/2018

Came out same day to replace failing water heater.

Travis did a great job getting the mess cleaned up / professional install.

Took time to dry out wet floor with torch / made sure underlying floor board was in good enough shape.

Reasonable pricing.

B W.

04/05/2015 12:00:00 SA

Our water heater started leaking Saturday morning. Finally found a company that would come out. Brandon C called 30 minutes before showing. up. He showed up around 9am Easter Sunday morning. We had hot water by noon. Brandon went over the work that was needed and once I agreed he went to work. He did a professional job and when complete everything was properly connected. We didn't have a pressure tank installed so had to add that. He also fixed the plumbing problems that were introduced when I installed the last water heater.
When he was all done he even helped me put the cabinets back in the pantry where the water heater s installed.
Great job.

D F.

01/03/2019 12:00:00 SA

We had Fast Water Heater Company install a very expensive water heater about two months ago but the installation failed to pass the city inspection. We have been trying for over a month to get hold of them to set up an appointment for an installer to come out and fix what is wrong, but it has been impossible. We've waited on hold for over an hour, have tried to leave messages but can't because the voicemail was full, finally did get through and were told it was too late in the day (5pm?) and to call back the next day, etc. etc. The email address that they give on their form doesn't even work. The prerecorded message tells us to call Home Depot but Home Depot didn't install our water heater, so that, too, is a no-go. Surprising that they are still in business at all.

Diego R.

01/04/2017 12:00:00 SA

I was referred to this company by home depot. I requested an estimated for a tankless gas water heater. That was late November 2016. Call a couple of time and still as of January 2017 no estimated.
I'm glad that currently I have hot water, I just wanted to proactively change my electric tank before goes down.
Suffice to say that if they are incapable of providing estimates on time much less will be able to provide post service.
Stay away from them, my 2 cents...

Craig T.

5/22/2015

My water heater was over eleven years old and needed to be replaced, but I waited a little too long and it quit just prior to leaving on vacation. I called Fast Water Heater from CA and requested service on the day we returned. This company was recommended by a neighbor who had a new water heater installed about a month ago.

Mitch arrived early in the AM as I had requested and about two hours later the job was completed. He explained everything about the new device and left the area of installation completely clean - you'd never know he'd been there! Mitch was very polite and professional and obviously very proficient. I have absolutely no hesitation in recommending Fast Water Heaters if you require their services.

R T.

3/21/2017

THIS IS AN UPDATE TO MY LAST REVIEW: I had originally left a one star review because when we spoke to someone on the phone, the person was confused between a solar water heater and installation of a regular electric water heater in a home that also generates some electricity through solar panels. That guy was adamant that we needed a special water heater because we had assist panels. We couldn't really go much further in trying to get any service from them. That was over a weekend.

We decided to give them another chance and called them on Monday and ended up talking to a different person. The difference was night and day. There was no issue regarding the fact that we generate solar power.

So we decided to go with them since they were going to be able to replace our heater the fastest. From that point on, working with them was great. They were punctual and courteous. The guy who came for the install knew what he was doing and answered all our questions.

The job was well done and we are quite happy and we would certainly use them again and recommend to our friends.

And that's why I decided to update my review. Didn't want to ding the whole company for one bad apple that happened to be on weekend phone duty. Although they did almost lose a customer because of that - something they should watch out for.

Ertan T.

11/11/2020 12:00:00 SA

I ended up working with FAST Water Heater Company thru HomeDepot for a water heater unit replacement need. FAST Water Heater contacted me shortly after they received this request. They informed me about all aspects including different options on heaters, pricing, timing and so on. After that, we agreed on a specific date and time for actual installation which was conveniently only a couple days after this conversation. For actual installation, Eric from FAST Water Heater Company showed up on time (within the promised time window) and he did a great job on initial inspection, providing an accurate cost, and the installation of the new unit. He completed the work quickly and carefully, informing me along the way and finally he provided all the follow up information such as permit, city inspection, co2 detectors, operating instructions for the new unit, etc. Overall, Eric did an impressive job delivering us a new, functional water heater up and running. Two thumbs up for FAST!

Bobby G.

11/28/2018

I found Fast Water Heater on Home Depot's website as their contractor for water heater installation. I had an appointment scheduled with Fast Water Heater for an estimate and possible same day water heater replacement if I like the price. They said they will be at my home between 9:00AM and 2:00PM. I waited till 2:00PM and not one showed. I called the company about the no show. They said they had to cancel the appt because it was scheduled for 11:00PM. Who schedules an appt for 11:00PM. I got no call about this. I scheduled this a week prior to the appt and stayed home from work so I could be at home for the appt. What a giant waste of my time and a day home from work. I should send them a bill for the time I stayed home from work. Fast Water Heater doesn't seem very reliable and I won't be rescheduling with them.

Natalie C.

02/03/2017 12:00:00 SA

Disappointed to say the least. I am so displeased, that this is the first yelp review I have ever made.

Fast water heater was unhelpful and had no knowledge of how to help a customer with a water heater still under warranty and it took days for them to respond. Due to being desperate with no hot water in my house I continued through the entire process with this installer, although would never recommend them.

The actual install technician was rude, condescending, and hours late with no call.

They attempted to try and up charge for anything possible. They wanted to charge $100 for a water heater stand, when we provided the stand, they wanted to charge $50 to put the water heater on the provided stand???

Our water heater was installed in November. They told us we had 6 months to do the inspection for the permit that they were going to obtain for me. In January, I received a check for the permit amount. When I called and asked why I received a check for the permit amount if I had 6 months to do the inspection, they responded and said it is irrelevant because we refunded your money, it is now up to you to get the permit and do the inspection or you could potentially be in trouble with the city Gee, thanks guys.

John G.

07/02/2019 12:00:00 SA

True to their name, this company provides fast hot water heater service and did it with friendly, professional personnel all the way from the scheduler to the tech that installed our gas hot water heater. The pricing was extremely competitive and they didn't try to jack it up with hidden costs. Great folks - I highly recommend them!

Ben L.

04/01/2020 12:00:00 SA

My water heater was installed by Fast Water Heater Company in 2012. During a recent upgrade from Puget Sound Energy they needed to shutoff the gas to the water heater. When the technician from PSE came to reignite the water heater they found that there was a venting problem with the water heater which could cause carbon monoxide poisoning. When I reached out to Fast Water Heater Company they initially said it would be $159 for them to do an inspection. Because I bought the water heater from HomeDepot I asked them to intervene. Then someone from Fast Water Heater called and stated it would be $159 again to do an inspection. I stated to HomeDepot that if there is a venting issue it would mean Fast Water Heater was not installing the water heater properly. I guess HomeDepot told Fast Water Heater to come to do the inspection at no charge as I got a call from Fast Water Heater again shortly after I emailed HomeDepot. Today the technician from Fast Water Heater Company came to my house. After spending some time to trace the problem and without me looking at what he's doing, the tech replaced the venting pipes and then told me it would be $396.00. Prior to him replacing the venting pipes there was no conversation on the cost for the replacement! I think it is unethical to BEGIN work before telling the customer how much it would cost!

Nicholas H.

01/10/2017 12:00:00 SA

Had a water heater gas valve go out, and the water heater company contracted (under warranty) with these guys to fix it. Received the part on Friday, they couldn't make it out until the next Wednesday. Feels ridiculous for a max 30 min job.

Still no water heat. Hopefully when they get here sometime in the 5 hour window where I need to be home (9-2) waiting on their call, it will be a simple fix.

Ben T.

5/24/2015

After 10 years my 9 year water heater failed. The next day I called and they were able to get in the same day, as promised. Matt was very informative and told me all about the work he was doing and how to work the new unit. He was professional, courteous and finished on time, but then he found a leak.

Though it was very late in the day, he fixed the leak, and as he had already given me an estimate he fixed it for free and had the company take the cost. He obviously thinks about long term customer relationship, and not just what would be convenient for him and the company in the short term.

Susan H.

9/20/2019

Chuck was professional and so informative. I highly recommend him for his excellent customer service.

Nick O.

10/08/2014 12:00:00 SA

All things considered, this went much better than expected.

My water heater started leaking (which sucks), but I called Fast straightaway, and they were nothing but amazing in helping me get a new water heater installed in the same day.

Between me calling in, getting a few options, and having my work done by someone I know is licensed and insured, in the same day?! Couldn't be happier with how things turned out.

Barbara H.

8/24/2019

Chuck, my Fast water heater installer was very impressive with his knowledge and work. My water heater was installed very well. They even stayed late to make sure the unit heated properly to the desired temperature. I would definitely call them again.

Robert C.

8/20/2019

The service process was excellent from the initial call thru the installation a couple of days later. Chatten was the installer for our replacement water heater. He was well organized and fully answered all my questions. This was as good a process as I've ever seen from any service company.

Erwin F.

1/25/2020

If I could give less than 1 Star I would. Purchased a hot water heater with extended 10 Year warranty. Then I noticed the water was no longer hot then a puddle of water under the tank. Called and guess what? The first person I talked too said it was $1,100 for a new tank! When I told him about my warranty (that he already knew about) he said sorry I don't know about those things. 20 min on wait and some miserable person told me that they will come take a look at it for $135 then tell me if it's under warranty or not. If it is then it's a mere $599 for installation and $75 for a new permit. She told me installing the tank would be 2 hours! Oh your techs make $300 per hour? Then she told me that if I would just think about it it is better to buy a whole new water heater... never never never use this company or buy their warranty if you do then you are stupid like me! I would rather pay several hundred more dollars for a new tank then deal with this slime.

Don H.

4/13/2018

Not a good experience. The attempts to upsell are obvious. They give a quote on the phone, then the guy shows up and tells you that you need more features, even features required to install it to code! This is after they had already replaced water heaters in other units in my condo. A fair quote should include all required features in order to install a water heater to code. They wanted $179 for an expansion tank and $139 for a vacuum breaker, both of which they claim are required by code, but both of which they neglected to include in the initial quote. Do not trust their quotes! I don't know if this is illegal per consumer protection laws. In addition, the markup on parts (a drain pan) is pretty ridiculous ($65 for a $15 pan).

Alex G.

5/16/2015

EDIT: I had an appointment for 05/16 and advised the rep on the phone it was imperative that the tech call me before arriving because i was working down the street. No call, no rep. I called Fast Water Heater back and they sent out another tech the very next day, I was home all day and he arrived but I had not been called.

As it turned out, they had one digit wrong in my phone number and a tech had come out the day before. Anyway, Dan was very helpful and fixed my water heater in about 10 minutes and was on his way.

I would recommend Fast Water Heater Company.

Debra F.

05/07/2019 12:00:00 SA

FWHC contacted us after ordering a water heater through Home Depot. The job was scheduled quickly and done in a reasonable time even though FWHC had to drive over 80 miles to get to our home. The plumber who installed the water heater did a great job on the paperwork and the the installation itself. He was very good, conscientious, worked quickly and cleaned up afterwards. I was very impressed. The front office people were also very good with the scheduling. It was a pleasure to speak with them. No hassles at all. Because of the distance FWHC gave a large window of time for the tech to show up which is understandable given the distance they must travel to our remote location. I would highly recommend these folks and their business. I have no complaints.

Chris F.

05/02/2017 12:00:00 SA

Short version: They charge a premium for quick installation, but don't really deliver. You're better off spending less and getting an accurate delivery time.

More detail:
The water heater in my rental property sprung a leak and needed to be replaced. Home Depot advertises same-day service in most locations if you call before noon. I called at 11am, but they were overbooked and offered to schedule me at 9am the next day. Fine, that's going to happen sometimes.

So I confirmed with my tenants that 9am the following day was acceptable (they work from home and were planning their day around the installation). I confirmed with the agent that this was the installer's first stop, and that 9am was a firm time, not an estimate. OK, good: I know when to show up, the tenants know when their routine might be disrupted, and we're going to get this done.

9:15 the next day rolled around, with no sign of an installer and no contact from FWH, so I called in to ask for an ETA. The phone agent informed me that the installer was in a staff meeting, and that my install window was 9am - 2pm. He's sorry for any inconvenience, but he's never heard of anyone at his company giving out a firm time, because, like the cable company, they only give out windows. The installer will probably be along around 10:30. The manager I spoke to next offered to listen to the recording of my original call and look for any training issues to prevent any future occurrences, but didn't offer anything to help with the existing situation.

The installer showed up roughly 90 minutes later, and he's the reason this isn't a 1-star review. He was quick, friendly, thorough, and did a good job of explaining things. The invoice contained a $174 expansion tank that hadn't been part of the quote. He looked at our system, determined it wasn't necessary for our installation, and removed it from the order without any hassle.

TL;DR: Good installer, can't trust their scheduling and their management is just fine with that.

Deborah R.

10/06/2016 12:00:00 SA

I have an awful 3 year old eternal tankless hot water heater. The company went bankrupt and there are no parts available. Fast water heater Co in Bothell said they would send a technician who would try to fix it and if they couldn't fix it they would give us a discount on a new tankless hot water heater. They arranged to come the next day, but called me back after they got a cancellation. Chris B. And Chatten came and had to replace a clamp, 5 gaskets and a valve. Parts for these water heaters are not available. He had everything I needed, but has no more. The fix saved me from buying a whole new water heater. They were great and so was customer service. I will call again if I need anything else.

Mary Catherine S.

4/23/2019

After calling around to other companies and promised next day that actually meant end of week, I called Fast. They were able to come the next day at the scheduled time. The space was slightly too small. Brandon was able to remove the molding and fit in the water heater that I had ordered. He was pretty creative about it and quick. Very happy so far.

todd b.

4/13/2019

Excellent service. From scheduling through completion, they were informative and quick. Brandon has to remove a door jamb to remove the old heater, and installed a narrower model. Clear communication on what needed to be done, and clear as to the work completed. Less than two hours to install.

Lindsey A.

9/17/2019

Not only did they ensure we had the best product and warrantee but they were able to come out within a few days of being contacted. The gentleman who came to fix things said it would take 3 hours for everything but was finished in half that time. Although we won't be needing their services again for quite some time we would recommend them to anyone!

David L.

09/03/2016 12:00:00 SA

Review for Ryan B.

Professionalism: outstanding. He got to work immediately and did not stop until the job was completed. Spoke with respect and had a great attitude.
Knowledge: outstanding. Answered every question I had without hesitation and with a plethora of knowledge. I'm an engineer by profession and he even explained the thermodynamics of the expansion tank well.
The job took about 3:30 hours overall from the time that he arrived. He left the work area much cleaner than its original state. If you're reading this Ryan, thanks and great job! If you're Ryan's boss and reading this, give him a raise or at least a hug.

Joe S.

3/23/2019

Great service came on time and did a great thorough job in replacing an old water heater and installing new one, highly recommend.

cookie p.

3/21/2019

The whole process was easy, and went well. When I called Fast Water Heater, Jason clearly described our heater options, approximate costs, their availability and made an appointment for delivery and installation 2 days later. Eric S. showed up within the 2 hour time frame quoted, with everything needed in his truck, viewed the water heater site, described the process to drain and remove the old one, and instal the new one. He patiently answered all of our questions including explanation of a mixing valve's benefits, and we agreed to have that included as well. He filled the tank, retrofitted the unit with an earthquake reinforcement belt, explained and set the water temperature. He worked quickly, though carefully, and left the area clean. The whole experience went smoothly!

Wilson C.

04/09/2016 12:00:00 SA

Quick set up with the water heater and friendly service as well. Matt gave enough time before he arrived as a heads up and when he arrived was very easy to work with. Good experience with Matt and Fast Water Heater.

N F.

12/02/2015 12:00:00 SA

Horrible company! Does not stand behind their installations! Quick to install an expensive water heater but veeerrry slow to respond to issues.

3 years ago, Fast Water Heater recommended a VERY expensive top of the line tankless water heater. We called them back within weeks because the water went from hot to cold to hot again. The technician told us our house didn't have enough water pressure for a tankless water heater! They didn't check before they installed it! We're stuck with a not functioning very well incredibly expensive water heater.

Water heater starts leaking about a year ago. We find out that there was a recall on the unit and Fast Water heater did not notify us. We called Fast only to be told that the manufacturer of our water heater is out of business and we can only talk to one guy at Fast that deals with issues with this brand. His name is Sean. He NEVER calls us back after multiple attempts! We finally pay a plumber to fix the problem because it's leaking so bad and damaging the house.

We have called for months because the water heater is not getting the water very hot. Sean the one guy that deals with this brand never calls us back after multiple attempts. On Sunday 11/29/2015 water heater breaks down completely. On Monday, after waiting on hold for close to hour and escalating with three reps we finally get to talk to the elusive Sean. He says a technician can't be at our house until Wednesday but he knows the part that the tech needs because of the error code. We say - don't send the tech unless he has the part. Tech shows up without the part! No guarantees of when they will be back to fix it because the tech has other jobs to run. Then we check the water heater and it's leaking like crazy. We call Fast back to notify them the technician not only didn't fix our water heater now it's leaking. They refuse to send a tech back today to stop the leak! Unbelievable!

HORRIBLE CUSTOMER SERVICE! AVOID THIS COMPANY! They install quickly but that's it.

Kathy Y.

11/15/2015

Fast replaced our wate heater 2 years ago, quoted us $1000 over the phone and charged us more than $2000 since additional wiring was needed. Now in less than 2 years, the water hearter brokes down again, flooding our storage room. Called Fast CS, and was promised a call back in 30min. 2 hours lapped and no one's trying to reach us. Called their CS again, and is waiting online for 30min now... No one is picking up...

A total rip-off, be aware of this company...

Ian W.

06/11/2014 12:00:00 SA

On 6/6/14, Jose (Alfredo) completed the installation of sink, and facet assembly purchased thru Home Depot.
It was done quickly, professionally and with minimum fuss. I much appreciated his work and his friendly attitude, which is difficult to find these days. Would certainly recommend him and his Company.

Monique C.

11/05/2015 12:00:00 SA

Fast, friendly, affordable and professional service! I have used this company twice and the service was outstanding by the same technician by the name of Mitch each time. If you need reliable service this is the company to call.

Brad S.

04/10/2009 12:00:00 SA

We purchased a Power Miser 12 hot water heater from Sears in Redmond. Total, with installation by these guys who Sears contracts with was to be about $950. This was for a quality water heater with a long warranty, and I intend to be in my current home for a while. Plus it was eligible for a $50 credit from Puget Sound Energy, so I felt pretty good about my purchase overall.

That was until Fast Water Heater Company came to my humble home. They promptly tried to swindle me into doing about $1500 of extra work that they claimed was absolutely required to do the installation. I bought my home less than three years ago, so I promptly went to the inspector's report. The inspector had zero problems with the current hot water heater set-up.

The day after Fast left my property, I had a friend of mine who is an inspector and another friend of mine who is a former general contractor come and look at it. Neither of them saw any problem with my existing set-up. The hot water heater was properly footed to the ground and had a proper earthquake strap. Both of them basically confirmed my suspicion that Fast was trying to pull a fast one on me.

Buyer beware. These guys are scam artists.

Niki R.

11/21/2010

Beware!
This company gives a discount to people who go online and post positive remarks. Majority of these posts are from people who are trying to get a $25 rebate.

We had been looking to have a Tankless Hot Water heater installed in our house prior to the December Tax Deadline and hopefully before havign a houseful of people for Thanksgiving. We compared makes, and models ourselves for a while prior to going to Home Depot and requesting an estimate. We were supposed to have our appointment with FWHC on October 30th. On the night of the 29th the technician called and rescheduled for the following weekend. So instead of waiting we called a competitor and had an estimate the same day.

When Fast Water Heater arrived, he did a quick walk around (in the dark) and didn't measure anything. We discussed the models that I had researched giving him two options. He told me that we couldn't install the HWH on the side of the house we had requested. He then informed me that he had to research what code would allow for installation and I would recieve my estimate sometime in the middle of next week. We had already discussed all of the installation requirements with their reputable competitor with no problems. Their competitor sat at my kitchen table with brochures and cost sheets and wrote up my estimate then and there.

A week came and went with no response. A week later a representive from FWHC called to find out if we were going to follow through in the installation, we informed her we still haven't recieved our quote. They called the next day and gave us an excuse that they had to find out about increasing our gas meter to accomodate the new installation. The tech never mentioned that was an issue during his walk through not that he could see anything in the dark.

Another week came and went, this time I called myself. She said that now they were verifying the cost and availability of a certain model. I informed her that I work in contracting and if I treated my potential customers with this lack of regard, I would not have a job. We recieved our quote 3 days later.

Over the phone at Home Depot, they told us average install cost would be around $2500 for a gas tankless new installation. FWHC estimate was for $5300 and did not include the cost of an electrician wiring the electrical supply, which averages $90 an hour in this area. His estimate was for a brand that did not meet our requirements and would have additional installation costs for ducting even though the unit was to be installed outdoors. Even though they were being contracted through Home Depot they didn't even quote us for the Rheem Brand that Home Depot sells or has the brochures for.
Our competitive estimate was for $3200, was a fixed rate quote and included electrical and mechanical installation and permits, which they discussed would be separate from each other and included in our cost. Needless to say we went with the competitor.

By waiting for this companies estimate, we didn't get our water heater installed by Thanksgiving, and will miss out on the tax deadline at the end of the year... Yeah! Thanks a lot!

Mike G.

04/09/2011 12:00:00 SA

I'll preface this review with the fact that we won this tankless water heater through a radio contest. I mention this because I think it shows how a company performs when there isn't a dollar, only their word, motivating them. The Fast Water Heat Company (FWH) seems to be motivated by money and their word contains very little value.

The first problems started after we had the installer come out to inspect the job. He presented me with a bill for installation, which surprised me because the contest included the installation with the unit. I confirmed that this was the case on the radio stations web site so I called FWH. They insisted that only the water heater was included, even though I showed them the web site and pointed out that installation was included. Since I was getting nowhere with FWH, I contacted the radio station, who dealt with them.
When the installer came out again, this time with his assistant, to do the installation, he mentioned what a deal I got, but it didn't seem like he was too happy about it.
They started the work but about 2pm, the installer had to leave to get parts that he forgot to bring. He showed about up later but was unable to finish that night so he came back the next day to finish up.
Before they could hook up to the gas line, the told me that they needed the gas company to come out and inspect the installation but there were some discrepancies on what the city required. I'm in an unincorporated areas and he was going by what the incorporated area required.This lack of understanding of what was required delayed the worked a few days.
After they finished up, they appeared to clean up the area but after I got a chance to look around, they left a bunch of screws shingles pieces, and wood from where they did the work. This wasn't apparent until I got above eye level. The installer also left cigarette buts all over the driveway. I couldn't care less if you smoke, but I would expect you not to leave them all over the work site.

Less than two years later, I went out to the garage where the water heater was installed and noticed water all over the floor. The top of the water heater had rust on it (See attached image). As I inspected the areas, I realized that water was leaking down the vent pipe they installed. I got up on the roof and saw that the silicone they used to seal the area was less then acquitted. Since the pipe gets warm, it expands and contracts from the heat. They should have used more to compensate for this. I re-caulked it but noticed that they installed the flashing over the shingles. You're suppose to put the top part of the flashing under the shingles so water doesn't leak in. They just slapped it on top and put a bunch of silicone over it (See attached image). Sloppy! Also, the screws they used were rusting. Come on. It's a roof in a wet part of the world. Use some screws that won't rust.

Maybe the agreement with the radio station didn't go the way they wanted, but why should I get poor workmanship because of it.
Maybe your experience will be different since you'll probably be paying for it but from my point of view, cash shouldn't be the only motivating factor for doing good work. The reputation of the company should mean something.

IN RESPONSE TO JASON H @ FAST WATER HEATER.
Jason, I just saw your message now and I will email you the info as you requested.
Thank you,

UPDATE
I had email correspondence with Jason. His email was very professional and suggest that I should have called when the issues started. I totally agree with that suggestion and would have if I hadn't been totally frustrated with the entire experience previously. Since the materials and my time were minimal, I decided to complete the task myself but Jason did offer to pay for the materials, which I appreciate.
I think that Jason respects his company and wants to make sure that they do the right thing but I think that the person representing Fast Water Heater had different intentions. So, I will up my review to 2 stars, but this is based on my experience with the company. If you do use Fast Water Heater and experience any problems, per Jason's request, call them immediately so that they can resolve it.

larry h.

8/23/2013

Our condo has a special water heating system, and many, many water heater companies in the area, including Home Depot, do not have this type of water heater in stock nor serviced this system. One of the few was Fast water heaters.

When getting services that involve my most expensive investment, I like to get as many details as possible and have the servicers be as transparent as possible. They did just that: from the first time I picked up the phone, I got nothing but courteous, professional, and prompt
communication. This remained true throughout the entire installation process, which took about 4 hours. They stuck exactly to the estimated quote, and explain each item line by line when we questions. Installation went off without a hitch and now we have a brand-new water heater without any interruptions or issues thus far. Lastly, some places charged $100 or more just to come out for the inspection, whereas Fast water heaters does this completely free of charge.

There are a few complaints, such as the installer not putting on booties are taking off his shoes but romping through the house up and down the stairs, however he did put in that down next to the water heater/work area. There was also a price quote error which was due to a breakdown in communications from their original inspector to their service people but that was quickly sorted out with no drama. The price of the entire installation was much higher than a traditional water heater tank system, however there were no comparisons that I was able to make due to the uniqueness of our water heating system.

Overall I would recommend them.

Mike P.

07/06/2013 12:00:00 SA

My old water heater went out and since it was past its rated life, I decided to have it replaced.

I called for quotes from other popular plumbing companies, including Beacon. Their quote was near $1700 BEFORE code upgrades for a heater, installation and disposal.

I decided to visit Home Depot and find out about their installation services. There, they referred me to Fast Water Heater Company. I called on a Saturday morning. The customer service representative went over what the base install covered (new electric heater, install and disposal of old tank), and the fact the price was just over half what the competition quoted - it was a clear win. They scheduled me for a 2 hour window on Sunday afternoon.

Sunday morning came and I received an apologetic call from the installer, Matt; that he would be 3-4 hours late because they had an installer out sick that day. It wasn't a problem, as I had errands to run.

A couple of hours later, Matt called back to let me know that he was now running on schedule and would be able to meet at the original install time.

Matt arrived, assessed the current tank and presented me with quotes for repairing the existing tank, or doing the replacement making the necessary code upgrades. His quotes matched what the customer service representative quoted over the phone, so I opted to move forward with the tank replacement and code upgrades (relocate the drain lines, install/plumb a drip pan and expansion tank), which added about $400 to the cost of the job.

Matt took care to protect the area he was working in, and in about 90 minutes he completed the job. When approached by our condo HOA president about his work, he took time to explain how he plumbed the drain lines, and assured him that he preformed the necessary code upgrades.

Overall - I'm very satisfied with the cost, value and the quality of work from Fast Water Heater Company.

Richie B.

7/20/2012

Water heater started to leak so I called home depot to get mine replaced. They referred me to Fast Water Heaters they were very competitive in price and they were also able to install same day.

They gave me a window of 2-4 and arrived shortly after 2:30 job was done in 2 hours.

Our Technician was Mitch T. He answered all my questions and did a good job. I would recommend this company to other friends and relatives.

Kari C.

4/27/2012

Go elsewhere, do not use this contractor.

Long and short of it is, the tech was negligent in his actions and decision-making thereby causing severe water damage in my vacant property (drywall damage - paint needs, new carpet stained from water flowing from one floor through to the other).

After no response or contact from the Supervisor on next steps - after they sent out a water restoration company to extract the water and moisture from the ceiling joists, drywall, carpet and pad - I contacted Mike. When I spoke to him, I knew i was in for a problem when he said he escalated it to his Supervisor Steve.

Steve flatly refuses to pay for any of the damage outside of the water extraction cost which the tech ordered the morning after the damage occured. (Steve was on vacation when that service was ordered, its my hunch that's why he's agreeing to pay for that).

They have over $2,000 of my money and now they want me to absorb the cost of the
damage repair.

It just ain't right as my friend would say.

Being a professional who works with the public, i have insurance for things like this when they happen...as FWHC does too, i don't understand the resistance...perhaps a bonus is tied to the number of claims....just sayin'...

don't let this happen to you. Call Reed Wright.

Kris Z.

5/13/2011

Disclaimer: kz was not in any way incented to write this review. There were incentives offered post installation, but this is a review posted without one.

We'd budgeted for a water heater at the beginning of the year. I don't remember why exactly we chose FAST. Probably because of the trucks we see driving around, and they have a decent BBB rating.

They came out to make the estimate. We had a price in mind after a bit of research, and the price was reasonable. They had tanks in the truck to install once we accepted the estimate. We were hoping for a HE tank, but the space wouldn't allow for the additional size, so we got the best tank that would fit in there.

The guy who came out was polite, and was quick and efficient about his work. No damage to the house in getting the tanks in and out. He gave us the basics on the new tank once done. I remember being surprised he was done so quickly and was happy I had someone else do it. He gave us some info on getting a water leak detection system (oh yeah I still need to do that).

The only reason I'm giving this 4 stars is because the tech was late, and we had to call the dispatch to see when he was going to show up. We received a new time which they did meet. Also, I appreciate businesses that solicit honest feedback without incentives. I know Yelp is a great way to advertise, but let your business speak for itself!

Kumi O.

03/06/2011 12:00:00 SA

Job was Good and Fast, extra prices were a bit higher than others, but Good customer service follow-up!

I originally gave them 3 star because of the extra prices over original estimate. But I'm rewriting my review and added 2 stars back because of their great customer service! :)

See detail below:

I send request for estimate via their website, and I got phone call within 24hrs, and exchanged a few email with their rep, Ginger. She gave me several options, and arranged an in-home free estimate. She was very friendly and helpful. I asked her about Seattle code required extras, but she left message saying she'd be out for next 3 days, I couldn't get response on my questions.

So I called their 800 number and talked with other rep, a day before the appointment, and asked him same questions. He kept saying our technician can answer your questions on the site, didn't answer my questions, and finally said Seattle is more flexible because no permit required in Seattle, and I don't need expansion tank or Earthquake straps.

Jason the technician showed up on time (8:50, for 9-11am window), and he went through all the checklist and gave me estimate.

He said that I need to add those extra items (+$159 for Expansion tank, +$79 for straps, +$29 for Sediment trap, +$19 for pipe cover?, +$58 for Relocating the P&T...), and his in-home estimate ended up $286 more than the original estimate.

I told him that I have lower estimate for those extras, he went back to his truck for a while, gave me revised estimate (-$65 than his original estimate). He came in Sunday morning, so we decided to go with him.

He did all the job very FAST, and explained me about the changes and how to release dirty water, etc. We are happy to get clean hot water back!

I still thought I could've saved some money with other service, or could've declined some of those extra items...

He told me that they offer $25 rebate for if I post your reviews on two of web sites, such as yelp.)

After I posted my review on yelp and other site, Jason H. (owner of the company? not same Jason the technician, judging from the picture on yelp) contacted me through yelp, and offered to review the job/prices.

I provided one of other bids I received over ServiceMagic website, and he matched the price for basic installation and some of those extra items, -5%, and offered refund.

I appreciate his customer service, not only that discount, but also his follow up after the service. So, I'm rewriting my review now, and added 2 more stars. :)

Some advices for yelper who are in need of replacing water heater:
do some homework, check your city code, learn what you'd need (or not need) to add to make it up to code, and ask about the cost for those extras. Some company try not tell you about those extra items until they come to your house. The code is slightly different depends on where you live.

Attached a link below for code requirement in King county.
kingcounty.gov/healthser…

Collin H.

12/14/2010

We had our water heater explode late Friday night in the rental house we just moved into. My wife is 8 months pregnant and with the baby coming anytime, you can imagine that the thought of no hot water made for some stressful times

Fast Water Heater showed up in a timely manner and after assessing that the water heater ordered for the job was insufficient, they helped our landlord pick out a better/safer option and installed it the next day. We were very pleased with their service and we'd certainly call them again.

Tom G.

3/27/2013

First, in the interest of full disclosure I am writing this review to receive a $25 rebate on services. However, these are my actual feelings, I am not biased one way or another, just lazy about writing a positive review. Besides it takes a lot more than $25 to bribe me :-p.

In a cold November evening, my hot water heater stopped working. I purchased the water heater online through Home Depot who then referred me to Fast Water Heater Company for the installation.

The technician arrived on time, was friendly, and competent. He explained the job to me beforehand, and answered my questions. He then went to work. About one hour later we had hot water again. He then again walked me through the work he had done and let me know about the local permitting process I would need to go through to get my heater certified by the city.

This was over 4 months ago. I haven't had any issues in that time so I will say a job well done.

Malky F.

09/08/2017 12:00:00 SA

I am super happy with this company. If y'all knew me, you would know this phrase does not pass my lips very often. This company works in conjunction with Home Depot, so I approached them when I needed a new hot water heater. Long story short - I was flabbergasted at how much my tank was going to cost because it was a direct vent, which is pretty rare from what I hear. I was angry and kind of took it out on the sales rep, Edward, who was the epitome of professionalism. Sorry, Edward. They had to get me a special tank for my small area and quoted me a super reasonable price, almost half of other big guy companies I got quotes from. Their quote was extremely good considering the unique situation of my tank. They were straight forward, up front, did the job on Sunday and didn't charge me extra, did a great job on a hard to install unit and were NICE about it on top of all that. Would definitely recommend this company, I wish they did more like heating and cooling, etc. Excellent service, prices and convenience. And great guarantee on Home Depot products. Call them, even if you are not buying from Home Depot!!!!

Ben A.

6/18/2015

Pushy. Wanted way more to install the heater than other places. Manufactured sudden emergencies to inflate the price. Stay away!

Ryan L.

01/05/2012 12:00:00 SA

Called and made appointment for arrival on Friday afternoon from 1-3pm. Received a call night before and informed me of an updated arrival time from 1:30-3:30pm instead which was OK.

Day of appointment the installer arrived at 2pm (well within original estimate). Installer was friendly and provided a quote that included a 50gal gas water heater per price as estimated over the phone. Quote included several items to bring the water heater up to code (as anticipated) including earthquake straps (no charge), new expansion tank ($179), sediment trap ($39), and P&T drain install ($32). In addition, we were up-sizing our water heater which required a vent modification ($40) and new stand. The installer offered us a used stand for $60 which saved us from purchasing a new one for $129. Installer completed work in about 2 hours and cleaned the area thoroughly before he left.

Overall the service was on time and completed satisfactorily within the quoted price. Based on our experience I would recommend Fast Water Heater Company for a gas water heater replacement.

Mike W.

1/27/2011

It is too bad that they are the only contractor for HomeDepot. The original quote for a 6 yrs GE tank was ~800 include installation. Then contractor Rob came here and quote me another extra $1k (1800 total) with all the additional work, expanding vent, earthquake strap, replace expansion tank, etc. Later I called Lowes and another contractor. They came here and do some of the additional work that was asked by Rob without charging extra. Also, the vent and expansion tank were absolutely fine and no need to replace.
I believe Fast Water Heater just saw the water leaking in the tank when they got here, and start ripping me off, assuming I will do whatever it takes to fix it.

Sandy D.

4/21/2017

I have never used Yelp to slam a company. I understand companies can have off days and if I'm that dissatisfied I don't go back. But in this instance I feel that the company is being deceitful and I want to warn future customers. I have a hybrid water heater that went on the fritz and at first (I thought) needed repair, but eventually needed to be replaced. That part of the experience was great. That repair man was awesome and the only reason I'm not giving the company 1 star.
The problem came when they were going to replace the water heater. The water heater is under warranty, so all I needed to pay for was installation. I was quoted a price, that though high, didn't feel completely ridiculous. After a couple snafus with scheduling, they came out today to replace the water heater. (The person in the office did get me a same day appointment,so no complaint there). The price I was quoted today was $400 dollars over the original quote! Which ended up making it cost more than the original price of the water heater:-( When I asked why was it so much higher, I was told it was because it was a hybrid water heater. Mind you, when I was quoted the original price the installer had just tried to repair the water heater, so that fact was known. I was able to show them the original quote and they chose not to honor it, so I chose not to get the work done. It really bugged me because I am always worried sometimes with repairs I am being duped, and this was validation that it can happen. If my water heater wasn't functioning at all, I would have felt compelled to pay the price, just to have water. The installers are great, no complaints. I just hate being deceived, and I wouldn't want anyone else to be told one price and then be stuck paying a much higher price because they have an emergency. The company does fine work, but the price quoted may not be the price you pay. Sometimes price is the deciding factor for going with one business over the other, so an accurate quote should be expected. I see from other reviews this isn't a one time occurrence. Be forewarned.

Rachel K.

6/22/2010

These guys are knowledgeable, prompt and professional.

We decided to preemptively replace our 15 year old water heater after receiving a letter from our condo board about recent problems.

We called FAST water Heater on a recommendation from Home Depot. They came out quickly and gave us a detailed written estimate and an explanation of what they wanted to do.

When we had some doubts regarding conflicting advice regarding the type of water heater to install, FAST assured us that we would see no difference in the old and new water heaters.

The installation was timely and these guys are very knowledgeable about what they're doing. Brandon came right on time (9am on a Saturday morning) and was professional and friendly.

We'd definitely use them again!

Ruth S.

10/12/2011 12:00:00 SA

This company provided us with next day delivery & service. Brandon was on time, professional and very patient answering all my inquiries about the new water heater. And, did I mention, he was FAST?
(was in and out in an hour!) Great service - Highly recommend.

Corinne P.

10/15/2012

I woke up on Saturday morning to find my entire apartment reeking of dead electronic smell. It turned out to be my water heater. My property manager recommended Fast Water Heater Co based on their familiarity with the condo complex, and I scheduled an appointment for 10:15am the next day. The serial number of my old unit implied it was 25 years old and Fast wouldn't do repairs; they could only offer a full replacement for ~$617.

Jacob arrived early and did his job well within the estimated 1.5 hour duration. Before starting, he updated the quote to a touch over $1000 - well above the original estimate. This was due to the work in bringing the tank up to code: he added the earthquake straps and secured them with 2x4 bracing to the wall, installed a drip pan and vacuum breaker, and submitted to the town for a permit. This is in addition to removal of the old heater and installation of the new heater.

I mentioned the estimate/actual cost difference to Jacob and he apologized that these are not easy to match; the phone screener couldn't see our set-up

I would suggest Fast Co state the impending cost additions over the phone ahead of service. Otherwise, everything looks great - it was a timely and clean install, the tech was knowledgeable and friendly, and I'm very happy with my new water heater.

Trisha G.

11/29/2012

Coming home to leaking water heater is horrible at best. This is the second water heater that Fast has replaced for me. The first one lasted 17 years. Michael, the manager was very helpful in getting someone out asap. Matt arrived and quickly changed the water heater, the price was exactly as quoted, no surprises and no mess.
Highly recommend.

Brian C.

05/02/2019 12:00:00 SA

Gross incompetence, hard to believe this company is still open or hasn't been sued out of existence. I was referred to Fast by Rheem for warranty work. Rheem gave Fast my case number, I was informed they would call me within two days to schedule a service call. After three days, I called Fast and left a general vm and included my Rheem case #. No reply. I tried a week later, left a vm with the warranty claims department. Still no call back. I called for the third time and finally got a sales person on the phone. He told me he would personally send an email the Fast warranty claims department with my name, contact info and Rheem case #. 2 weeks later and still no reply. I was left with no recourse but to go back to Rheem for another contractor recommendation. This company should be removed from Rheem, Home Depot, or any other company that refers them who actually care about their reputation.

K H.

4/15/2016

I called Home Depot for a water heater installation in the morning, by 4PM in the afternoon Mitch showed up and looked at my current water heater (which I wanted replaced since it was 12 years old). Mitch took a look and talked me line by line through the quote he came up with. He did not try to sell me anything more than what was necessary. He even patiently informed me the advantages and disadvantages between regular water heating and on-demand systems. He installed the water heater in 2 hours and cleaned everything up before leaving.
Awesome job Mitch!

Chris N.

03/05/2019 12:00:00 SA

If you enjoy indifference, apathy and poor service this is the place for you. I went to Home Depot on a Friday and scheduled water heater installation Monday morning. We re-arranged our schedules for the anticipated install. I received a call Sunday afternoon that the appointment would be moved to midday. I called to inquire. I asked the customer service rep what happened to the original appointment time and she replied she didn't know. I explained the inconvenience caused by the schedule change and she simply replied, So what would you like to do? Given we had no hot water I was left with little choice but to agree to the new time slot. Monday came. We waited all day. Two hours before the end of the appointment window I receive a call that they wouldn't make it. I called and they explained the tech had a personal matter that came up. I spoke with the same customer service person again. She told me the soonest appointment was now Friday. I explained that--besides not having hot water for a week--we would have to take another day off work to accommodate the schedule change. Again she replied, so what would you like to do? She was wholly indifferent to the inconvenience and lack of execution on the part of her company. I told her the extra vacation day was a loss for me and I suggested they split the cost. She told me they typically offer a $50 credit for rescheduling. This was the first I'd heard of this and it was he second reschedule. I suspect it's not typical. I suggested $100 off and they eventually agreed, with the new appointment 4 days later. I ultimately decided I'd rather deal with a company that took pride in their service and cared about treating people well. I gladly paid $300 more to the other company that did the work the next day. Things happen and schedules change--I get that. But there is no excuse for treating people poorly when you can't follow through with your commitments.

Adam P.

5/24/2017

Very grumpy technician that didn't want to be there. He didn't bring a necessary ladder and seemed to be mad at me about that. Installed the water heater but doesn't get more than a minute or two of hot water and they can't seem to fix the problem. I would not use them again.

Dipen P.

10/21/2012

Water Heater was over 10 years old. Had some rust and had generally seen better days.

Went to Home Depot decided on the 50 Gallon GE water replaced - replacing a 40 Gallon unit. Called the Home Depot installer and within a couple of days the installer came and gave me a very good quote.

Basically, I was able to purchase a 12 year GE Tank with 12 years parts and Labor at a very reasonable price. Made an appointment to have it fitted the next weekend.

The same installer comes the next weekend, and installs my water heater in 1 1/2 hours..! Yup - that's removing the old one, putting in the new pipes for the 50 gallon abd installing the new tank.

I am very, very happy with Fast Water Hater Company, their were efficient, friendly gave a very competetive quote and becuase they are linked with Home Depot - it was a non brainer.

Honestly, call Fast Water Heater company the next time you want to swap out your Water Tank..I am very happy with their service.

AW C.

2/27/2013

After 12 years with my old gas water heater, it was time to get a quick replacement as it was starting to leak from atop. I called Fast Water Heaters and they were able to take care of me the next day. The technician was M. Smith. He appeared promptly and was very nice, courteous and friendly. He took pictures of my installation and alerted me that my old water heater was not installed to code standards. I opted for a 50 gal, 10 year warranted Gas water heater from GE. Took him just under two hours for the write-up estimate, removal, modifications to the equipment, replacement, and installation of the new water heater. With the new codes in place the water heater and new plumbing looks great! And after about an hour, our hot water returned. I like the fact that there's a company that specializes in Water heaters, I will look to them again in the distant future!

Update: they do take VISA, but for some reason it took 8 days to post to my account. No big deal, but was a ilttle concerned as normally pending charges will appear the next business day.

B P.

2/26/2015

Just look at their long list of license violations.

secure.lni.wa.gov/verify…

I wouldn't use these guys for anything!

Yuri Y.

11/11/2014 12:00:00 SA

I called them on Thursday to have my gas water heater replaced.
(Note: they must have the make/model of your current heater.)

The installed arrived as agreed with all tools and misc parts.
He installed the heater, expansion tank and quake-proof braces.

All in all, he was done in 2 hrs.

I am happy with this services.

Chris A.

1/29/2016

Like many other reviewers, our water heater was not performing well, so we had Fast Water Heater come out to give us an estimate several months ago. The price the quoted was extremely reasonable for replacing our 120-gallon electric with a gas tankless. Still, it wasn't cheap, and I thought we could simply update the parts in our water heater first to see how it goes.

Then, our water heater sprung a leak and, after stopping the leak, stopped producing hot water (probably blew the heating elements). So I called Fast to schedule a replacement. They were able to come out two days later, which was great, considering that scheduling with other companies was really complicated. They even had a complication with their installer, but found a sub who could still make it out on the same day. (the only comment I'd make there is that I received a call saying that there was a schedule conflict, but only when I called back did I learn that they were still on schedule; it would have been better had they called me to confirm instead)

In any case, Mark came out at 9:30 and worked tirelessly until 6:30 to get the water heater installed. He worked both with the electrician we had hired to help wire up the water heater as well as the water extraction people who were cleaning up the spill. He was very attentive and responsive.

Given the great customer service, the extremely good price, and the prompt and conscientious installation, I highly recommend Fast Water Heater.

Randy C.

9/29/2013

My water heater was starting to leak and was nearing end of life, so I started to research tankless and traditional water heaters. I liked the benefits of the tankless but wasn't sure about the installation costs, so I called Fast Water Heater Company for an estimate.

When I called Fast Water Heater Company, the person on the phone was helpful, providing me with ballpark estimates for various types of water heater installations. He recommended that I have a technician come out to the house and give a more accurate estimate. We set an appointment that same week. He mentioned that he can have the water heater (either tankless or traditional) installed that same day if I was able to make a decision. That was very convenient because I didn't want to have to make a second appointment for installation which would mean taking more time off work.

The technician arrived on time and was professional. I could tell he was very thorough in his estimates, measuring the gas line, inspecting the current ventilation system, and making his way into the crawl space, etc. Once his estimate was complete, he walked me through all the line items and clearly marked which were recommended vs required by code which I appreciated. He also explained the permit and inspection process clearly so I know what I needed to do after the work was done.

The work was done quickly without any problems or extra charges. He explained that there might be some air in the pipes as well as a bit of sediment but that I should expect it to resolve itself after running the water. I have hot water so all is good.

As mentioned by another reviewer, the only issue was that the technician went into the house without booties and after he came out of the crawl space he brought back some dirt and debris that I had to clean up myself. Not a big deal to clean up but others might be less tolerant.

Tomi R.

2/24/2010

With a failing water heater, I looked to Home Depot for help. Their water heater prices were reasonable and the brand they carried for our needs (GE) was rated fairly well by consumers. The person helping me at HD suggested I call the 1-800-HOME DEPOT number to inquire about installation. He mentioned that the contractor is local and could be out same day or next.

My call was handled professionally and many questions were asked to provide me with a ballpark for installation. But I was skeptical that what was quoted by phone would be anywhere near what the technician might quote on-site, so I opted for the free (no obligation) estimate (where they bring along the tank in the event I approve of the quote).

The technician was on time (actually a little early - he called in advance to let me know), personable, and very knowledgeable. He clearly noted the areas requiring upgrade to meet current code along with the pricing. He also provided alternatives where I could save money, which I truly appreciated (i.e. do it myself vs. him). Although the price was slightly higher than we had initially anticipated, the peace of mind knowing that the service is covered by a one-year labor warranty was enough to sway our decision.

The tank was installed in two hours, the area left cleaner than when the technician arrived, and a detailed explanation of the tasks completed was provided. Overall I was happy with the entire transaction.

Rex H.

05/03/2011 12:00:00 SA

Came home on Sunday afternoon to find out water heater leaking in the garage. By Monday morning, Jason from Fast Water Heater was at our house ready to install a new one. He was very clear about what needed to happen, how the process would work and also explaining other options I have should I choose so.

Jason was honest, genuine and trust worthy. While the expense of a job like this is something I never want to face, I can't imagine bringing my business anywhere else than with Fast Water Heater.

All in all, the job took 3 hours and they left the space cleaner than it was prior to them doing the work. That's always a bonus!!!

Ralph P.

1/22/2012

Referred by Home Depot as preferred installer for water heaters, Fast was spot on in all aspects. Prompt install schedule call-back, clear and accurate estimate, competitive price, on-time showing of technician, no surprise charges, and top quality job! Would definitely recommend them to anyone.
I'm not motivated by the referral fee for this review. My experience with two other plumbing/water heater firms prior to finally using Home Depot / Fast was so awful that if Fast had charge 30% more I would have been happy just on on service alone. They showed up ahead of schedule during epic bad weather (snow and ice storms) when other companies wouldn't answer the phone.

David C.

3/13/2012

Well, long story short, I found water every where about two weeks ago, Sunday morning when my water heater decided to die and bleed out all 65 gallons of its water.

I called a few companies, and found Fast Water Heater Company is able to perform work on Sundays. After calling them, exchanging information on the situation and my existing water heater, I was told someone would be out by noon (called around 10am), and the quote and details we discussed would be emailed to me. Sure enough, fifteen minutes later, my in box was holding the emailed quote.

Around noon, I got a call from Jacob who called that he was going to be a little late and will need to pick up the new water heater at Home Depot, and the new arrival time would be close to 1pm. At 12:30, Jacob was backing in my driveway. I saw the water heater and noticed it wasn't the same brand as quoted on the phone and on the box it showed 9 year warranty instead of the 10 years. So, I asked Jacob what's the deal and thought I was getting short changed, but Jacob explained that the brand I was told over the phone also makes GE water heaters and the extra 1 year warranty is provided by Fast. I looked at the water heater and sure enough it said made by Rheem, and Jacob showed me the document outlining the extra 1 year warranty to equate to the 10 year quoted warranty.

After that, Jacob accessed my current hot water setup and determined it would need to be fitted to be up to Bellevue City code standards, which significantly increased the quoted price of a simple swap out. I was alarmed at first, but not terribly surprised. So, I asked Jacob what extra work is actually needed to pass inspection, and he opened a binder with a simple color coded chart indicating the necessary work for code compliance such as earth quake straps on both top and bottom secured to a 2x4 that is secured to the wall studs, drain pan. Before he mentioned about the water pressure, I already knew I had high water pressure from the city to begin with, so it made sense to install the expansion tank.

Before Jacob started, he put down a drop cloth and in a course a few hours a new water heater of the same capacity was installed and up to code. That evening my family took our usual hot showers/baths. Regarding the actual price, I called another very reputable hot water installer who couldn't work on Sunday's and doesn't carry in stock a 65 gallon tank about my purchase and the price he gave me over the phone was very close to what I had paid.

I recommend Fast to replace/fix your hot water needs. Just keep in mind that if you live in Bellevue and your current water heater is 10+ years old, you'll need to pay the necessary extra costs to bring the installation setup up to city code. It's hard to chew and swallow at first, but I knew had I try to do it myself, it could of been days before having hot water in the house, and it definitely wouldn't be up to city code.

Secret Shopper S.

07/09/2012 12:00:00 SA

Dennis just left after installing our new water heater unit and he couldn't have been nicer or more professional. When he was finished he gave us a thorough briefing on what he had done. This is my second unit from FAST, the last purchased 12 years ago, and I wouldn't hesitate to call again or recommend FAST (and Dennis) to my friends. I'd rate his work as a 10.

P.S. While it is true that a rebate is offered to post a review there is no mention implied or otherwise that the review must be positive for the rebate to be paid. I also had to have my unit brought up to code and folks, that is the cost of doing business sometimes.

Nancie T.

01/12/2013 12:00:00 SA

Water heater started belching water :( I called Home Depot to get a replacement and they connected me with Fast Water Heaters. I found their prices to be better than other companies I had called, so I set up an appointment. Since my crises happened later in the day we set up an appointment for the following day. I was given a 2 hour window for their arrival, and the technician showed up right on time!

The technician assesed my current hotwater set up, which was not per code, and gave me a quote that included adding the earthquake straps, bonding, and pressure box. They were still under other quotes I had been given without these additional items!

I am more than pleased with the service I was provided. The technician was awesome, and fast! I would recommend this company to anyone, including my mother :)

Amy D.

7/28/2013

Our water heater got to the point where it needed to be replace. We contacted Home Depot for options and learned that they offered installation through Fast Water Heater.

Our technician arrived promptly and was very personable, professional and qualified to install our new water heater.

Matt was not only able to confirm that it needed to be replaced but he was able to determine why it failed quickly (back flow tank was never pressurized at the time of original install).

Matt also answered any/all questions and still got the job done in less than two hours and left the area cleaner than when he arrived.

We would definitely recommend Fast Water Heater Company.

Sheri H.

07/10/2017 12:00:00 SA

Ryan did a fantastic job installing our water heater with great attention to detail (he noted a dent we had missed). Moreover, he handled the surprise of the ant nest under the boards the old heater was on with great aplomb. We could not be more satisfied customers.

Paul L.

10/28/2014

Our hot water heater was almost 20 years old and starting to leak from the top so I wanted a replacement quickly. I checked out reviews on Angie's List and Yelp and saw a large number of positive ratings so went with Fast Water Heater Company. Matt S came out when promised and gave a 30 minute advance phone call before his arrival. Replaced the heater quickly and even had to reroute some gas lines to enable him to remove/replace the heater. Very happy with the result.

Julie S.

4/26/2016

I can't even give this company a star! The service they are giving to me and my family is unacceptable! First, they don't show up for a scheduled appointment. Second, they don't order a part they said they were ordering. Third, they aren't returning any calls! By the way..our part was under warranty because they installed the water heater! So VERY disappointed in the service we have received! They gladly accepted our money for the heater installation and now they couldn't care less! Such poor customer service! I would run and not look back!!!

Joe V.

4/16/2017

Paid $1600 for a nice unit installed. The installation was fast and the unit is functional. Having said that, there are negative items I would like to address. The expansion tank is in the way of the clearance needed to be able to service the anode rod. The placement of the tank and the pan plus the closet door does not provide enough clearance for a drain hose to be attached for servicing. The unit itself is rotated at an angle that LCD display is not parallel to the closet opening but more towards where the closet door is folded when opened. The foam that the unit is on top of is not parallel to the closet/hallway divide line. I don't expect everything to be super precise, but right of the bat, this installation does not look pretty and I am worried about these items if a buyer for this property looks at it.

Korie V.

3/23/2017

Excellent service. Called on Tuesday regarding an estimate (I was in no hurry as I was just replacing a hot water heater that was nearing the end of it's warranty but still working fine). They were able to schedule me for an estimate the next day and then were able to do the installation right then. Ryan was very professional. He was on time, he worked quickly and was very clear about explaining my options. I'm very happy with the service. It was a nice surprise to be able to get this all taken care of right away.

Jennifer W.

06/08/2014 12:00:00 SA

I bought a water heater from Home Depot and this company came out on a Sunday, installed the new heater and took away the old one for no extra cost. I was not offered add-ons and the job was done without any problems. I appreciate the area was left clean!

Robert O.

03/03/2015 12:00:00 SA

I got in touch with Fast Water Heater through Home Depot, in San Jose, on Homestead. Both Mike, at Home Depot, and Julian Lomeli, the technician who did the installation, were paragons of professionalism. I can't speak to the price, since I don't purchase a water heater more than once in a decade.

The only reason I didn't give 5 stars is that the scheduler in the office, with whom I initially spoke, was not able to accept the dimensions I gave him for the water heater without the model number of the old one, which I did not have with me in the store, so we were not able to actually close the deal. Mike, at Home Depot, had to make two other phone calls and we got another scheduler on the line who was able to complete the arrangements. So I'd say make sure you have the model number of your old water heater before you call, since that is the way they ascertain the dimensions that the new water heater will have to match.

My thanks especially to Julian, who made a very good job of it, and explained everything very well.

Pat D.

9/23/2015

I am 100% happy with their work, their response time and their price. Wow! Get these guys ! Sunday (the day I got help) cost no more than a normal day.

Once again Yelp is stopping authentic reviews like this one. Outrageous!

Yelp: put THIS review of mine into the comment section. I can prove I bought a recent water heater from them. I my comments are self generated and accurate.

Miona H.

11/20/2013

I don't know how to write this Yelp review because I've never received such amazing service before. Seriously. It was ah-may-zing!

It all started with our water heater breaking and leaking everywhere. We remembered our neighbor using Fast Water Heater as well and decided to call them. It became very apparent this would be expensive once we determined our water heater was a special type of water heater. We were also nervous especially when they said they wouldn't be able to make it out until the next morning. To help us out for the day, the guy over the phone told us how how to shut off water going into the tank and keep it running throughout the house so that we'd at least have cold water.

Quite a few hours later, the water tank was still leaking and no matter what instructions we followed over the phone, we couldn't get it to stop. They sent someone out that evening to instruct us on how to turn it off, which valve was what... and they didn't charge us!

Our appointment is the next morning and the same nice guy comes out, replaces everything, and brings it up to code* (this water heater was from the late 90s). No one ever likes the cost of a new water heater installation, but this wasn't an astronomic price and given the service, it was well worth the money.

* = in the estimate breakdown, it didn't cost that much extra to bring it up to code like some reviews stated. However, I believe it depends on the area. Different cities/counties require different permits and have different definitions of what is up to code in their area. Keep that in mind when you are getting quotes for water heaters and installations.

And wait -- there's more.

Everything seemed golden until 3 days later, after we were in denial about our furnace breaking, we finally acknowledged that it had been pumping only cool air since our water heater broke. We looked up the furnace model online and figured out our furnace is some genetically modified AquaThermal furnace that pulls heat from our water heater to heat the house.

Anyway, we call Fast Water Heater once we find out that messing around with the water heater made our furnace into a Florida air conditioner. Guess what? The same nice guy came back and despite our super messy, cat-filled townhouse, he fixed our furnace at no cost.

Ok, that's really it and that's all there is to say. I highly recommend this company over all others. That is it.

Sean K.

02/10/2016 12:00:00 SA

Fast Water Heater company totally misrepresented there services to Home Depot. We were looking at hot water heaters for one of our homes and decided to go with the Eco Smart Tankless Hot Water Heater. They listed there company with Home Depot as a contractor that installs all hot water heaters. Come to find out that they do not touch the tankless Hot Water heater systems sold by Home Depot.Then when calling to try and get help there representatives state Not our Problem IT's Yours but we will sell you one of our electric tankless hot water heaters. Well I will assure you that they will not set foot on any of my properties ever.

Mitch H.

1/26/2017

Dave called before coming and arrived ahead of schedule. I had ordered a 12 year tank 40 gallon from Home Depot but they sent Dave with a six-year tank. He convinced me it would be fine. I had a new pressure valve installed two years ago and during this assessment it showed it was faulty and I had to replace it which was an additional cost I had not anticipated. Dave completed the installation in a timely manner. What really impressed me was after he installed the new pressure valve he checked it because it was dripping and he determined the cast was defective so we had to replace that. Even though I spent more than I had anticipated I'm pleased with the overall installation and Davis professionalism.

Bobby M.

03/11/2011 12:00:00 SA

On Friday afternoon, we learned that we needed a hot water heater...quickly. After one phone call, Fast Water Heater Company came 48 hours later -- on a Sunday! -- installed our heater, and hauled away the old one.

Smith, the technician, did an outstanding job. He was polite, thorough, and explained exactly what he was doing. The area he worked in, when he was finished, was spotless.

Fast Water Heater follows a tried and true business model: provide honest, quality work quickly. I confidently suggest calling them should you need this kind of service.

Dieter P.

11/06/2012 12:00:00 SA

We experienced sudden water heater failure one morning - a fairly serious leak began around the tank. We needed a new water heater right now. Home Depot recommended this company. They came, and they came quickly. We had a new tank in only a few hours. The old tank was removed and carted away. The installer was quick and very efficient. He installed a new tank and put in all new pipes and a new overflow pan. We were very pleased.

The only reason I am not giving 5 stars was that the bottom line seemed somewhat pricey when we later checked around. Perhaps that is unreasonable since they came to our rescue very quickly. They do deserve the name Fast - no doubt of that.

kristi w.

06/06/2016 12:00:00 SA

Woke up to cold water and was recommended to call FAST by my regular plumber. They were able to schedule Chris to come out the same day. He did a great job of reviewing the cost, pointing out potential issues that might increase the installation cost and using existing hookups/equipment whenever possible and within code. I feel confident he will stand by his work if any issues arise and am pleased with having hot water again so quickly!

Debra E.

5/24/2014

Last night after work we noticed that our 16-year old water heater had sprung a leak resulting in a drip tray full of water. We've used Overlake Heating & A/C and had great luck with them. Unfortunately, they weren't available to talk with until the following AM. My parents referred us to Fast Water Heater.

We were super impressed by the friendliness and promptness with which they were able to assist us, even at 7:20pm! The woman who answered the call and the installation coordinator, Craig, were very professional and helpful. Craig was able to get an appointment for us the next day between 4-6pm. He lined everything up so that the technician could come out the next day and know what to expect as well as bring the correct water heater and other equipment for installation.

Our service technician was Mitch. He was 30 minutes early and was great about calling to give us a heads up that he was coming to our house. Before performing the work he explained the work that would need to be done, the amount of time it would take, and the exact cost.

The new water heater looks great and works well. We are really pleased with the quality of Mitch's work as he did a thorough, high quality job. We recommend Fast as they live up to their name and deliver a great end result!

John G.

12/01/2014 12:00:00 SA

Installer was nice enough, but two weeks later I spent a frustrating hour on the phone trying to get the small leak fixed. Then I had to run home from work and meet the technician at my condo to fix the problem.

My advice is to try someone else for a hot water heater!

Andrew S.

05/02/2014 12:00:00 SA

Terrific guys to work with. We wanted to buy an outdoor tankless unit that was not available locally so we did so on line. Once we received it, increased our gas meter and ran a dedicated circuit, we called and Brandon was here the next week. He arrived on time and worked until the job was done.

I have no reservations about recommending Brandon Campbell for this kind of work; He's good and a nice guy to boot.

Jason A.

8/25/2008

Beware of these guys. Like the other reviewer, I was a bait and switch victim: quoted $599 for a new tank installed over the phone, plus a few other possible minor fees. When they got to the house, the install had jumped to almost $1500, including a $179 crawlspace fee. We had an argument over what qualifies as a crawlspace (in my mind, a crawlspace suggest that access is only crawl-able, whereas my basement is plenty high enough to walk around without crouching - and I'm 6' 1). Anyway, they agreed to knock off $200 but wouldn't budge on the crawlspace fee, so we politely declined their install. They then had the gall to ask me if I just wanted to buy the heater off them, since they already had it with them!
So, I went down to Aurora Plumbing at 14330 Aurora, bought the same tank for under $500, got Bobby T's Plumbing (206-579-0529) to do the install, and came in at around $700.
Moral of the: stay away from Fast, try the local plumbing supply store and find a good plumber to do the install. You'll save a lot of money...

Patty W.

10/28/2012

Update 10/29: Jason has decided again to post incorrect informaiton. I have no malice towards this company except for its owner who has harassed me for my yelp review of 2008. How are you going to fix issues with service back then? You did not look through your records until you accused me of lying saying I was working for a competitor which you stated numerous times. Now you are harassing me by stating I am asking people to post about you. I have stated that is not the case. Stop behaving like this I hate getting emails saying you posted on my review, I had not even thought of your company until you took the time to write more false information.

This review is an update based on customer service. I have not used this company again. As you can see by my previous reviews I got harassed by Jason for writing negative reviews of this company. To the point that he was calling me while my mom was sick and I said look I don't want to talk to you I am dealing with my ill mother who subsequently died. This was two years ago and I have not thought of this business since then or done anything in reference to them. I was called a liar and treated poorly by the owner. I was the Assistant Manager of the hospital he mentions Isacc (the guy he contacted) was the manager and not there when the incident took place. I ended up taking over as Hospital Director it doesn't matter if I was happy I was there I signed the paperwork I even am the person who called the order in. I have pictures of my receptionists wading in water from the busted heater. In fact one is my current roommate. Why does all this matter? Because you seem to think I don't have a right to post a review.

TO JASON: To your friends and family comment. Riley P apparently posted a review about you. Riley is an acquaintance of mine who served in the military with my ex. We are Facebook friends and he added me on yelp. He is currently serving overseas now and I have no input into this experience with you. I don't talk to him, didn't know he used your service or wrote a review until I got that ugly little email telling me that you posted something on my review. Look apparently you are working hard to change the reputation of your company good for you but harassing people isn't going to help you. You are harassing honest people, military members and being down right disrespectful. If you contact me again I will report you again and seek legal action. Stop harassing people and focus on moving forward in a positive manner. Do not contact me as this has been two years and you are still upset I wrote the review based on my opinion of your service at the time .

Joe S.

06/06/2012 12:00:00 SA

What a waste of time.

I just took a day off work to have some rude guy (Mac) come out and refuse to do the simplest job because of a city regulation he doesn't understand. (He wanted a few additional inches clearance in the back of the unit.) I called Seattle City Light and they debunked everything he said -- all I need to do is add a simple air grate to the wall. I think he's just lazy and didn't want to complete the work so he picked some reason out of a hat.

Update: had Capitol Hill Plumbing install the unit instead. In order to make the install up to code, all they had to do was rotate the unit 45 degrees and install an air grate. That's it -- apparently that was too hard for these guys.

Duane K.

8/30/2012

They have taken great care to do only the minimal required to not be in trouble with the law, including editing what they say multiple times once I point out they break it, and I feel their actions have been harassment and that of a bully.

I never threatened a lawsuit against them until AFTER they posted my medical data without my consent, data they learned of from being in my home and a direct violation of the trust a customer gives them by inviting them into a home to do work. They have since removed it and now instead the most current version of their post claims I can not read.. So instead of posting my medical information, they are now insulting me and saying things that are clearly untrue.

I encourage other yelpers to look for alternatives to this company based on my experience with them.

Here is what happened:
- They installed a overly expensive water heater for me on 12/11. They say they pulled a permit and say they mailed it to me so they could arrange for inspection and that they explained this on the initial call.... but I never got one and they cant prove any of this (And I have asked multiple times for proof, they have refused to give me any)
- I posted on Yelp that I was not happy after being ignored; the review was freely available on yelp for everybody to see based on the data available to me. They didn't care until 4 months later.
- When it came back they contacted me through yelp because they didn't have the data from the job and could not figure out who I was and the assumption here is this is because they keep such poor records. I had multiple complaints, not just the ones thy want to focus on. A permit had never been filed. I was worried that they not done it to code as I had no inspection and they seemed to want me to not have one based on their actions. I was ignored for 4 months. I felt taken advantage of.
- They say they called the permit office and verified the permit had been pulled and sent in 12/11 but I have no proof of this. They say they negotiated with the city to have it extended at no cost because it had expired due to them dropping the ball. This to me says they messed up. They say they called the inspector; The guy they claim to be an inspector did not take a long time. I am unsure of what is involved in this sort of inspection, but it did not take him long to do it so I can only assume its very simple to do or it was not done correctly. I have gotten no confirmation with the state - ONLY FAST - that it was done correctly. A friend recently told me that it may be possible the guy acting as the inspector could be a FAST Employee faking the inspection, but I have no proof he was or was not and do not seek to make such claims myself.
- I have never verbally abused any employees, and my multiple requests for data on this claim by them have been met with nothing that could prove this to be true.
- I only threatened 1 single lawsuit against them, and that was only for putting my private medical data online without my consent in clear violation of the trust a customer has for somebody coming in to their home to do work. After I made the threat, they pulled the data and got much more careful.
- I can read and any any claims they make otherwise are false. I can even write as evidenced by these posts. I do not understand why this company would act so stupid as to claim otherwise, or why they would harass somebody they feel to be disabled per their earlier claims.
- They have refused to share or otherwise give me copies of any recordings they may have illegally made without my consent. It is my desire to be given a copy of them them so that I can validate any claims they made, but they are refusing. I did not do any of the things they claim but they are not allowing me to prove it.
- They have called me from multiple numbers, some of that are blocked from the caller ID on my cell phone. They like to claim they record all calls, the problem with this is I was called from multiple different numbers and I was never told each time that they were recording, and so that would be illegal under my States laws if it was true. So either they are breaking the law or they are lying.
- I have only used one phone with them as I only one one cell phone.
- I feel like they have removed or otherwise tampered with call logs in order to cover up issues that could be legally risky for them.
- They have repeatably stated they will not grant me any refund - even a partial refund - and so any claims by them otherwise now are either a direct change from what they have made before, or an outright lie.
- I have attempted to cooperate with them and resolve this issue but they keep changing their story and editing their responses so that the prior version of what they said goes missing. I consider this to be deceitful and evil.
- I don't buy or sell reviews but they do, as proven by the rebate they offered me to post here originally.

Leslie M.

5/28/2011

If I could give them zero stars, I would. We had a scheduled install with this company about a week out for 9am. The night before the install, the left a message that they wanted to reschedule. We called them and they rescheduled us to 10:30-12:30. At 12:30, they still hadn't shown up. At 1pm, we called them and said they would be here between 4pm-6pm. Guess what? 6pm comes and goes - no show, no call. We left messages on the emergency line and still not even a phone call!

They shouldn't be called Fast Water Heater but rather If-we-damn-please-to-show-up Water Heater! Unless you have all day long to sit around and wait for these clowns, don't even bother calling them!

Damien D.

12/23/2013

They were prompt and offered to come out same day.

The price was good, they had replaced out last water heater 10 years, 6 months ago. We got a new 50gal Richmond Direct vent hot water heater. It works great.

They didn't complain about our difficult to find parking on Capitol Hill. Once they installed the new unit the took away the old one and cleaned up everything and it looked like he was never there.

Price was exactly what we had expected when called for phone quote.

Good service, no run around, no trip to the big store, no hard sale.

J M.

06/07/2010 12:00:00 SA

Notice the comment from the manager to my first review... 4 months later!!! If they tried to contact me, how could I have been posting an advertisement for another company? Just shows what kind of business that they are running. Check out Patty W's review. This company is consistent with poor customer service. I also had to block the owner from messaging me via yelp as another yelper has had to do, because of his unprofessional and overly persistent approach. I would avoid these guys as there are too many other companies that will do an install. Don't risk your time or $$$$.

Ning Xiong Z.

8/15/2013

My old water heater leaked, I went to Home Depot, picked out a new one and got their recommendation for Fast Water Company to install it.
The technician arrived at the appointed hour, quoted me the cost to provide all the code improvement requirements, clearly explained the process and went to work.
He was friendly, professional and efficient. He finished quickly and did an excellent job of cleaning up before he left.

Jeff A.

3/30/2009

This started out well but went downhill fast. The water heater they sold me for (I believe) around $900 was a Rheem with a 10 yr warranty - a solid tank, with installation. I'd expected to pay probably an extra $200 on top of that for the expansion tank and permit. The final quote on-site came to around $1600 and didn't even include an expansion tank. In fairness, the prior tank was about 16 years old and I needed some additional parts to bring a new installation up to code (new valve, earthquake straps, blocking, etc) but the markup on the new items was excessive - $79 for a drain pan I could have purchased at Lowes for around $20. I'd asked which of the items or prices was negotiable but the prices were fixed and code required the upgrades. $1600 is a lot of money for a water heater, even with the upgrades.

Okay fine, I paid the money and was happy everything was up to code - until it failed the inspection. It needed an expansion tank but I don't necessarily blame the installer for that. He and I looked at the meter and there was no check valve attached so the indications were it was an open system, not requiring an exp tank. Regardless, I called Fast back and gave them the inspector's information for follow up. I was told it would be assigned to Mya. After 10 days, I called back for Mya and left a message but never got a callback. I called again a couple weeks later and left another message with no callback. Last week, I connected with Mya and asked what was going on - she said they're ready to install the expansion tank. I asked why nobody had called me and she said she didn't know - didn't know even though this task was assigned specifically to her per 2 prior phone calls. To this point, I have no idea whether she ever called the inspector to inquire about the failed inspection or not but I'm hoping things will go smoothly and this will finally pass.

Overall, I was very happy with the installer, disappointed in the price and not happy with the follow up. They were very quick to call me back when I needed a tank but as soon as it was installed, customer service went out the window.

Nathan H.

02/01/2011 12:00:00 SA

I was sitting in the living room on Sunday morning when I hear my wife shrieking in the laundry room...apparently, we had a puddle on the floor. After a quick clean up and assessment of the situation we figure out that the water heater has finally given up the ghost. So I start calling...and calling...and calling...and no one is answering their phones, lots of leave a message, if this is an emergency we will get right back to you ...but no one is answering and no one is calling back, until I get to Fast Water Heater...they answered...on a Sunday...yes...a Sunday! A real person! They get an extra star just for that fact alone. Unfortunately, they weren't able to get to me that day, but they scheduled me for the first appt the next morning. They gave me a quote for the water heater and install and advised me that if my current install wasn't up to code that the cost could go up depending on what was needed to bring it to code. The most common issue being the need to add earthquake straps according to the guy on the phone.

Joel showed up the next morning right on time. He came in, and did a quick review of my existing water heater and advised me on what would be needed to install the new water heater and bring it up to code. Once everything was settled and agreed upon I got out of the way and Joel went straight to work. He was quick and efficient in removing the old one and installing the new one. He gave me a thorough run through on the what he did for the install and walked me through the basics on my new water heater. And he even cleaned up after himself, leaving the area cleaner than it was when he got there.

My ONE complaint is that, I would much rather have the company give me a Worst Case Scenario Estimate and then have it be less, than give me a best case scenario and then feel like they are trying to upsell me once they are on site.

Overall, I have to say they were on time, quick and efficient, and my hot water is working great! I would definitely recommend them.

Ed K.

10/14/2015

Mitch T. did a beautiful job with a complex problem, with great craftsmanship. I bought a house where the homeowner had DIY installed a Bosch tankless water heater. It turned out to only work for 5 minutes at a time. PSE came out and said it was installed totally wrong -- could never work for this size BTU on my gas line at that distance from the meter, and not-to-code exhaust would damage the house and could cause a fire. Mitch got rid of the problems, got us running with a new water heater (safe and up to code!), and in addition fixed other nearby DIY plumbing errors, like the main cut-off valve was installed in the wrong place. It's all good now.

Steve L.

04/03/2010 12:00:00 SA

We ordered a water heater through Sears. Total quoted price: $912 plus tax. When Fast Water Heater arrived to install the heater, the installer tried to convince my sister that we needed over $1,300 in additional code-required work. He said our water pressure was well above 100 psi (code requires no more than 80 psi) and that we would need a $600 pressure regulating valve. He said our earthquake straps did not meet code and would have to be replaced for $74. He said our water tank shut-off valve was defective and needed to be replaced for $100. He said our expansion tank was defective and would need to be replaced for $180. New grounding wire needed: $60. He said the sediment trap was in the wrong place and would need to be re-located for $40.

Thankfully, my sister did not authorize this additional work. Instead, my father-in-law (a very handy man) brought over his water pressure gauge and we checked the pressure in several locations. Dead-on 80 psi as the code requires. I checked out the leaking shut-off valve. No leak. I took a bunch of pictures of everything and showed them to a city building official I know very well. My earthquake strapping meets code. He also questioned how the installer could tell the expansion tank would need to be replaced without removing and inspecting it.

After canceling my order through Sears I contacted another bonded and licensed water heater installer recommended to me by a reliable source. Guess what? NONE of the extras that Fast Water Heater said were required were actually necessary. There were NO extra charges above the quoted installation fee. I now have a nice new water heater pumping out plenty of hot water, and $1300 in my pocket instead of in theirs.

I wish this web site allowed a rating of 0 stars. These guys earned it.

Mo Y.

11/02/2011 12:00:00 SA

I will give this company Five Stars based on my own experience with them. I see that they have other reviews on yelp but I am only going by my own experience. The plumber showed up on Sunday, on time, and was very professional. He was there after another plumber we had few days earlier lied to us and left us without hot water and worst of all, charged me over 380.00 before he left my home. The Plumber who showed up with Fast Water, was able to find out the problem, we did not need a new tank, he knew which parts need to be replaced, got the work done and left . The water heater was working and charged us exactly what was on the estimate/quote he told me when he came to the home. He left the area very clean and he was a professional. I will use them again if needed.

john b.

6/22/2010

Contacted through Home Depot, est. $1249, tech added about $950 in extras at condo,gave me unreadable cy, called and asked for copy and didn't receive. Got other opinion, that company said Fast people
on commission, add extras. Suggest get prices from several companies.

George S.

10/01/2012 12:00:00 SA

I had an old 80-gallon water heater replaced, and everything went very smoothly. I had shopped around and found their prices to be competitive. I also felt that they were honest, and they did not try to upsell me unnecessary parts. The tech that came out (Chris) was punctual, courteous, and professional. He explained everything thoroughly before starting the job, and cleaned up afterwards. I would recommend this company to anyone in need of a new water heater.

Marnie S.

09/09/2013 12:00:00 SA

I was very impressed by the prompt service and the very polite installer who arrived a few minutes earlier than the scheduled time (!) to replace my failed water heater. He explained the work to be performed in detail and did not deviate from the estimate provided. I had to leave the house briefly for an appointment that I could not reschedule, and felt comfortable with the installer there alone.

Caroline C.

2/24/2014

We wanted to be on the ball and replace our 9 year old water heater before it sprung a leak. We hadn't been servicing it and were going to be renting out the place so didn't want any surprises. Since we had time, we shopped around and Fast Water Heater was the least expensive (and incidentally most knowledgeable and helpful over the phone)

Fast Water Heater Company came out the next day, on time, and took a look at what we'd need then told us we had another 3 years on our current warranty and our water heater looked like it was in great shape, so no need to replace! The guy showed us what to inspect to see if it starts to wear out, and explained what we'd need when it was time to replace it.

They could have made $1,200 off of us that day, and instead they got a customer for life. Can't thank them, or recommend them enough!

John M.

10/18/2012

On time. Careful. Skilled. Polite. Oh, and they were $300 less than other bid. Highly recommend.

Karin G.

08/03/2010 12:00:00 SA

Having Fast install a new water heater was not during a crisis event, i.e.,our tank was working just fine altho it was 12 years old and probably due to fail any time. (But who knows?) We called several other companies to get an idea of cost and decided to use Fast since we had used them a number of years ago and had been satisfied then.
As others have said, the cost estimated on the phone was considerably less than the actual cost. Most of this was due to updated building codes that needed to be followed. (Fast also supplied a permit which needs to be followed by an inspection, initiated by the home owner.) Having said that, and tho the installer has just left so we can't 100% say the work was perfect, it appears at this point that the work was done correctly, the installer arrived on time, and our water is hot. Furthermore, another company's installer who was doing the same installation in another unit came to look at ours and pronounced it a good job. Can't ask for more than that...except we can long for the Good Old Days when things didn't cost so darn much! And just one more thing: they charged us $59 for a metal drip pan which could probably have been purchased at a Big Box Home Store for less. Nevertheless, I'd recommend this company.

Robert S.

6/19/2010

I used Fast Water Heater when I realized I needed a repair on my water heater...a replaced thermo-coupler. I know it sounds like something out of Star Wars, but a $200 repair means I should be able to keep the water heater going a couple extra years. The rep on the phone was professional and nice; we schedule for the next day and they gave me a two-hour window. That day, they called 30 minutes before and told me they were ont heir way. The service person was nice, talked about the repair and then did it quickly. Clean and quick, and the charge was exactly what they said it would be. When I need to replace the entire heater, I'll use them again!

jenn t.

6/20/2013

FAST they were. Day after I called them in the late afternoon, Rich arrived at 4:45pm and left in 2 hours. Took care of everything, no hassle period. They also came in $200 lower than competitor.

Shanon S.

8/24/2014

Our water heater started lightly leaking, we got a few quotes from other water heater places, but decided to go with HomeDepot's installation guys. Out came the Fast Water Heater Company, and we couldn't be more pleased. Dan S was very professional, polite, and helpful. He looked at our current set up, listened to what we wanted, and made recommendations based on our needs and wants. We are very pleased with our new water heater and more pleased with the service we received.

These guys get good ratings for a reason!

Lauren T.

08/05/2011 12:00:00 SA

Friendly and professional service. Not as fast as we hoped but overall satisfied with the work done.

Steve S.

9/13/2012

Awesome service. Great technician. Excellent installation.

Trevor P.

01/07/2013 12:00:00 SA

Referred through Home Depot as I needed a water heater. Great end to end service - installer arrived right as scheduled, put together a clear estimate and walked me through what I was getting, and the finished installation looks so much better than what was originally put in. Very pleased with this work!

Troy H.

1/25/2013

They were fast and friendly. They came the next day and had it installed and gone in 90 minutes! And they were less then all the other companies that we called!

Jason M.

3/17/2012

I had to replace a water heater in one of my homes on a weekend I was out of town! Fast Water Heater Company came out and replaced my unit Super Fast!! Check them out! I would highly suggest you give them a call! That's fastwaterheater.com

Julie T.

08/03/2018 12:00:00 SA

We had Fast Hot Water Heater Company install our hot water heater 10 years ago and it was a good experience. The tank is now failing, which is fair because it is rated to be a 10 year tank and we have a house full of kids so heavy use. Wanting to be proactive while it still works, I called today to purchase a new one to be installed next week. The sale was low hanging fruit. The rep on the phone was entirely disinterested in selling me a new tank and told me to just flush it out. I said that I wanted to replace it before it completely fails, and he snapped at me that I would still need to flush the pipes. It was weird - I had my credit card in my hand and wanted to buy a new tank and I left the conversation feeling like I have to find another company. Very disappointing. I think the guy just didn't feel like writing up the sale. Two stars because they did a great job before but this experience was a huge letdown

Curt C.

03/07/2013 12:00:00 SA

I used to buy a hot water heater at the big box store, haul it back to the house and hire a guy to install / haul the old one away. That has gotten way too complicated, especially with most cities requiring a permit and post install inspection, and just not worth the headache to save a few bucks.

Fast Water Heater has a professional administrative and install staff, they came out the next day (it wasn't an emergency), within the two-hour time frame promised, giving me a 30 minute heads up call as I had requested.. The installer arrived, moved some heavy garage stuff out of the way and got to work. He was done in about 2 hours and left the area cleaner than when he arrived.

Richard C.

7/19/2013

Called Fast Water Heater to replace unit in rental unit.

Response was quick and service was completed by noon next day.

Billing was detailed and explained.

Workman was professional.

Esteban A.

06/05/2013 12:00:00 SA

We had the water heater go out on memorial day weekend. I went to home depot thinking I could do it on my own.... Nope! Home Depot gave me their phone number and reassured me they were contracted out and had to meet the standards of HD's company. Called at 2:30 and set up an appointment between 9 and 11. We all know how that goes, but we recieved a call saying they were already in the area at 8:30 am and would coming by shortly. Gordon comes out of his truck, introduces himself and goes to work. The guy was nice, professional, and swift. He explained the process, what the differences were between the old one and the new one. He even told me what I could do on my own to save me some money. All in all I'm very pleased with Fast and I would definitely recommend them to anyone else in search of water heater repair.

Jim Q.

12/04/2015 12:00:00 SA

Stay away from these guys! You are better off buying a water heater only and installing yourself or, having your 6 year old child install it. We purchased a high end heater from them and had it installed in early September. After 3 months we still do not have hot water. We have had numerous telephone calls, 4 visits now from their specialists and avoidance tactics from their management.

A quick recap: water heater was installed and all looked good. After 3 months we still were not getting hot water and were advised to continue running hot water so it could fill up all the pipes by letting it run for 10 minutes per day...they must not know we are having a drought here in CA. We made service appointment. Installer called day of appointment to tell us the unit we bought had a chip which failed frequently and we had to wait a few days to get a new chip. Funny, nobody mentioned this problem when they took our purchase money. OK, we waited. Installer came out and replaced the chip. Weeks go by and no hot water. We make another appointment. This time the installer calls again the day of the appointment to tell us he thinks maybe they hooked up our hot water output to our radiant heat boiler. Really?? This is not rocket science. Anyway, he had to make an appointment with a specialist to come out in a few more days. New guy did not show up and when we called HQ they had no record of appointment for that day. We have made a multitude of polite calls to speak with management and thus far NO REPLY or ACCOUNTABILITY.

So, we sit and wait. No hot water,, wasteful process and less than honest responses.

Never again.

Emily M.

2/15/2011

Well, it took three appointments, but we got our hot water heater! We made the appointment over the phone through Home Depot and were interested in replacing our water heater. Be wary of what any Home Depot employees tell you -the prices at the store, as well as the cost for installation, may not be the same as what Fast Water Heater tells you on the phone (as was in our case).
Anyway, we were looking to replace our tall heater with a medium size. The Home Depot employee and the gentleman on the phone both thought it wouldn't be a problem. At our appointment (well, to be accurate, slightly after our scheduled appointment), the installer said it would...or at least, it would be a lot more expensive than we were led to believe. We ended up rescheduling for later that week and decided to go with a tall heater instead. Unfortunately, no one showed up in the 12-2 window. Around 3:30, I made my boyfriend call. Turns out there was some mix up and we were never actually added to the schedule. While I was slightly annoyed at having to stay home all day for nothing, I will say that Fast handled everything very professionally. They apologized and gave us a $50 credit on our bill. Also, my boyfriend stayed home for the next attempt. That made it better.
On our third appointment, the heater was installed quickly. We were misinformed about the water heater price but Fast gave us the lower, quoted price from the previous appointment we had had. They also included the $50 credit. Finally, I should note that Fast was very upfront about all of the additional add-ons that we could get, including which were required for code, which were recommended, and which were likely unnecessary. The installer was also very patient answered all of our questions.

So, despite a few glitches, our overall service was good and affordable.

Oh! One more thing. I was a bit wary of all of the reviews posted by first time yelpers...as one reviewer pointed out, it is a little questionable that they should all post a positive single review for a water heater company. It's also interesting to note that Fast is currently offering a 10% discount to all established yelpers. Regardless of what all of this means, I am a real person and have been reviewing for awhile. I don't know whether all of those other reviews are accurate and written by real customers, but this one is (I'll take a picture of the water heater if you need more proof).

Dave A.

6/26/2016

Brandon installed 3 water heaters for a condo assn. and one for an individual unit. Great job. City Inspector was impressed. Efficient & solidly professional.

Asialee H.

02/05/2011 12:00:00 SA

They stand by their name . . . were they ever fast. The rep I spoke to was very helpful and the plumber that came was very knowledgeable. I would definitely recommend them.

Michaela I.

4/16/2011

Chris did a great job by providing me with a thorough estimate and information that helped me to decide what was the right type of water heater for my home and budget. He worked quickly and cleanly, then gave me plenty of training on my new water heater. I would recommend this company to anyone who lives on Whidbey Island.

Emilie B.

02/11/2013 12:00:00 SA

We had Fast Water Heater replace our hot water tank over the company. The only problem I had with service was all the extra's that I was not given a heads up about. We were quoted $619 over the phone and our bill ended up being almost $1300.00.

Paul G.

5/30/2014

Great service!! I called just before noon and by dinner time we had a new water heater installed and the old one removed. Mitch was friendly, professional and helpful and I highly recommend!!

Francis H.

8/23/2010

My water heater was leaking. I called Fast. I spared them the complications about my tankless gas water heater connected to a 50 gallon hot water tank. My technician, Chris Best, arrived the same day, surveyed the situation, explained it thoroughly to me, and fixed my problem. Chris was excellent. He demonstrated a command of his trade, including taking the time to explain exactly what he recommended doing and why. This was service! Provided by a competent, articulate and patient technician who knew his stuff. Definitely recommend Fast to others.
Note: while I was initially expecting a harried plumber trying to fill all of his Home Depot orders as quickly as possible (I contacted Fast thru Home Depot), I found Chris to be the opposite. A great worker and a great salesman for Fast.

Kendra B.

11/22/2010

They were able to accomodate my schedule, arrived within the set time frame and went right to work. The worker was very professional, explained everything and I felt I understood the process and what I was buying when he was done.
The whole purchase ended up costing more than we expected but all due to code and state regulations that could not be avoided. My only complaint is that we had to use some risers to adjust the height of the water heater, and after all the work was done there was still some water in between those risers - I hope it does not begin to cause mold or other problems since I can't dry it out now....
Overall very professional, knowledgable and I trust them to do more work for us in the future.

Katie S.

2/23/2012

Contacted Home Depot online after our old hot water heater burst in the middle of the night. Fast Water Heater contacted us the next day and came out that afternoon to install our new water heater. The technician even noticed the gas ventilation pipes were corroded and replaced them for us. Very impressed with the speed and professionalism of this company!

Carole N.

04/03/2012 12:00:00 SA

Our water heater was very old and finally cracked at the bottom, slowly leaking water at about 2:30pm. Fast was able to give me a general quote over the phone and a technician came out by 5:30. He was very good, efficient, and clean, and was done in about 2 hours.

There was a significant difference between our quote over the phone and what we paid due to additions to have the water heater to code. It's a short list and should have been discussed over the phone to provide a better estimate.

Bill H.

4/30/2012

Had a replacement water heater installed today. The installer arrived in the time frame given and was done in less then a half hour. Everything was explained before installing on what he was going to do. Very satisfied on a job well done. Thank you Donny.

Jiawen S.

10/09/2012 12:00:00 SA

My hot water heater broke and leaked couple weeks ago which was a nightmare! When I called Home Depot to get a new hot water heater they recommended Fast Water Heater Co. for installation. The technician Mitch arrived within the time frame that I was given. Mitch was great! He was helpful, knowledgeable and efficient. The only complaint I have is that when the rep gave me a quote over the phone he only gave me the basic quote but to bring the installation to the current code there are other parts and services that are required which made the final price a lot more than the basic quote.

Michelle B.

12/28/2012

They showed up within their window and completed the work within the time frame they mentioned. Originally quoted around $1,000. Ended up being nearly $1,700 with code changes, city of Shoreline BS, etc.

Carol W.

04/08/2016 12:00:00 SA

Prompt service. LIfe saver when the water heater breaks. Not very good at communicating the steps that I needed to take to get their work inspected. I had to call the city Public Works Dept. to explain the process to me. No permit numbers were left with me and it will take months to get the permit (per Fast Water Heater co.) so that I can have the inspection done.

C J.

09/08/2013 12:00:00 SA

Brandon Campbell was fabulous. On time, very professional and explained everything before he did the job and afterwards what to expect (a gust of air through the lines). They have very accommodating hours that is a real plus!

carlo m.

1/27/2010

Good Company. They were on time which I value. The tech was in and out and got the job done as I wanted to have it done. Thank you! I will call again!

Marina f.

11/29/2010

Was referred to Fast thru Home Depot since they don't do installs. Starting price was $779 including install for a 50 gal electric tank. Price ended up being $1,650+ at finish apparently due to code issues, plus $96 for a permit from the City. You can only imagine my shock - especially right before Christmas. Jeff was the technician - he was nice and seemed to know what he was doing. He explained all the additional charges and why - but it was still a total shock. How would I know if all of that was needed or not?????? Everything took a couple hours from beginning to end. I have no idea if I got shafted or not. . . but it was VERY expensive. Far more then I would have EVER expected.

Wyndell W.

03/02/2011 12:00:00 SA

My experience with Fast Hot Water Heater was a very positive one. It was easy to schedule the replacement of our old hot water heater with a new one. Once the service technician arrived he went over all the options for installing the new heater. He was very thorough and thoughtful throughout the whole installation, & very pleasant to deal with. He also did a great cleaned up job after the install . I thought their pricing was very fair, and I would highly recommend them to anyone.

Amar J.

03/03/2011 12:00:00 SA

Ten days ago, in the middle of the night, the water detector alarm I had taped to the pan under the water heater (and forgotten about) went off. After seaching through the house for the source of the noise, I finally traced it to the basement and found a small amount of water leaking into the pan from the tank. We set up a large tub to catch any overflow and by morning, it was full so I called Home Depot, which contracts with Fast Water Heater Company, and also called another plumbing company I've used before, and scheduled both to come give me estimates for a tank replacement.

Over the 14 hours between detection and replacement, we bailed about 40 gallons of water from that tub, that otherwise would have ended up flooding our partially carpeted basement, so first hint: Get a water detector alarm! Best $15 I ever spent!

Fast handles the situation like the emergency it is. It obtains the information needed to identify what water heater you'll need and brings it along when it comes out to do the free estimate. If you don't like their estimate, there's no fee, but if you do, they can do the installation immediately.

Fast's price was substantially better than that of the other company. In fact, when I told the other company's estimator that I was getting an estimate from Fast next, he acknowledged that it was unlikely his company could match Fast's price, although he implied there would be a difference in quality of service. I did not find this to be true.

Fast's telephone rep was clear about the differences between the various models that might suit my needs, and about the various circumstances that could affect the total price of the installation (i.e., possible need to replace the expansion tank, upgrading to code the earthquake strapping and other possible code upgrades, etc.)

The only concern was that he stated that I didn't need a permit for installation of an electric water heater in my city. The other company had said otherwise, and when I checked with the City, a permit has been required for a year or more. Obviously, Fast's information was out of date, but once they learned of the error, they acted quickly and efficiently to get the permit.

Fast's installer was prompt. I won't say he was the warmest person I've ever met to start with, but maybe he was just tired; after I asked him a lot of questions and showed a real interest in what he had to say, he was very informative and became much friendlier. And he obviously knew what he was talking about and taught me a lot that will help me maintain and extend the life of my water heater. He took great care to avoid damage or dirt to floors and carpets, worked carefully and efficiently, suggested a slight change in location to free up extra space in the basement, and provided a downspout on the overflow pipe to make it easier to catch any future leaks. I couldn't have asked for any better service from David.

One of the changes he had to make to conform to current code was to redirect a pressure release pipe from the outside to the inside. This left a pipe poking through the outside wall, now open at both ends. I asked him for a pipe cap to seal it (mice can get in through the smallest spaces), which he promised to put on. After he left, I got a call from him, saying he had forgotten to put the cap on, and was coming back to do that. I really appreciated that he took the time at the end of a very long day for something that was basically a favor I had asked. (Although I guess maybe it should be their responsibility to seal pipes left open, even without the request. Anyway, I thought of it as a favor.)

I found no pressure to buy anything extra, and no surprises about the price.

The City inspector came today, checked their work and found it to be well done and fully in compliance with the code.

I've very happy with Fast's service, both in the ordering process and the installation. And their prices were very competitive.

One thing I will say, in response to some of the negative reviews: You are always going to get better service and be happier with the outcome if you do some basic research ahead of time. Before I called anybody, I spent 30 minutes or so online researching causes of water heater leaks, the terminology for the various components, common installation problems, etc. That made it much easier to understand what was going to be needed and why. For a big-ticket item like a water heater, given the resources available on the Net, there's just no excuse for going into the process in total ignorance.

Sally J.

6/29/2011

We had a good experience with the Fast Water Heater Company. They were prompt and knew everything about the new water heater. We will use them again.

Sally J.

Gabriel B.

01/07/2012 12:00:00 SA

The service was excellent. After we selected a replacement water heater and scheduled an appointment, we were given a 2-hour window (9-11am) for when they'd arrive, and we were told that the job could take as much as 3 hours. I was initially worried it might be a Comcast-like situation where we'd be sitting around waiting all day. But, I was pleasantly surprised!
Jacob (Jake) called 15 minutes before 9am to let us know he was on his way and on schedule. He arrived promptly, was friendly, knowledgeable, answered all my questions, and explained everything we needed to know both before starting the job (there were no unexpected circumstances or charges for the job) and after he was done (where to find manuals, contacting them if any problems arose, and how to adjust the water temperature, if we wanted to).
He completed everything including removing the old heater, all in just over an hour.
Totally painless, they were clean and fast, and now the water is nice and hot!

Josh H.

1/14/2012

Saw that my water heater was leaking on Saturday morning. I contacted Fast Water Heater through Home Depot and also reviewed them on Angie's List. they came out the next morning and I was very pleased with the service and speed. My technician was polite and knowledgeable. I would recommend.

John F.

03/12/2012 12:00:00 SA

We had Fast Water Heater Company install our new propane ran hot water tank up to code and new plumbing as needed, also made me aware of the fact that the rack in garage hot water tank sits on is no longer neccessary and made the appropriate accomodations. Normally I would do this myself but Im Happy I had Fast install. It looks great. John Filori Arlington Washington

Lupe D.

6/18/2012

Very knowledgeable techs & it was done the same day with a great timeframe in their promise window

Kristina D.

08/02/2012 12:00:00 SA

My ancient water heater was giving signs of going out, so I called Home Depot to buy a tank and they set me up with Fast to get it installed. I had called in late afternoon, but they were still able to get me next day service, and they arrived right when they told me they would. My tech, Chris B., was incredibly professional, and helped to explain clearly about regulations, safety, and options in installing the heater; he is clearly a gentleman who knows his job inside out and backwards, and though I knew nothing about plumbing or hot water tanks, he was patient in explaining it to me. Mine turned out to be a difficult job where the installation was full of problems, but Chris was incredibly courteous and professional throughout, even though it took him a couple of hours extra due to issues with the exisiting configuration, and there was no additional charge for his extra time.

I highly recommend FAST. I'm very pleased with their product, and their customer service was excellent from start to finish.

Robert V.

10/11/2012 12:00:00 SA

POSITIVE: (1) The technician called ahead to confirm the appointment and showed up on time. (2) The tech is courteous and professional (3) The work was done very well and took about 2 hours as he estimated.
NEGATIVE: The first estimate was very high since it includes a bunch of extras (earthquake strap, drip pan, drain pipe, expansion tank, sediment trap). I declined and ready to call Home Depot for another referal or look up Angie's List for another contractor since my water heater is still working eventhough on its last leg (20 years old). The tech came back w/ a second quote which is more in line w/ my budget. This left me w/ a feeling of the company is trying to get the most money out of consumers if they are not willing to negotiate or they are desperate to get a new water heater ASAP.
In short FWH does good work at fair price BUT you must negotiate.

Ashley M.

10/22/2012

These guys were excellent. They worked quickly and with respect for my home. Would use them again no hesitation! They installed the same morning I called them!

Neil K.

11/18/2012

Discovered a leaking hot water tank late on a Saturday afternoon. Called Fast Water Heater and they were very helpful in giving instructions for shutting down the tank and got me in touch with a water restoration company since hardwood floors were involved. They were able to install the new tank the next day and were there right on time. Brandon, the technician, was very professional and polite and did a great job and had the job completed very quickly. I would recommend them to anyone needing a new hot water tank.

Bob P.

12/25/2012

After pricing water heaters and installation rates at Home Depot, Lowes and Fast Water Heater Co., I hired Fast Water Heater to replace my 20 year old water heater.

The installer, Mitch T. arrived 5 minutes into the 2 hour arrival window and wasted no time. He was courteous and professional throughout the installation and finished in half the time I expected it to take.

I will definitely use Fast Water Heater for all future water heater installations, and won't hesitate to suggest them to my friends.

Alexandria J.

02/10/2013 12:00:00 SA

Referred through Home Depot so I was able to use my Home Depot card. The installer arrived right as scheduled, put together a clear estimate and walked me through what I was getting, and what I needed to do to follow up with my city. Very pleased with this work!

Joy A.

05/04/2013 12:00:00 SA

My water heater broke and I had called around to a few companies to see if I could get a good (cheap) deal. Quickly finding out, when having to replace a water heater there is no cheap deal. I finally decided to go with the Home Depot recommended company, Fast. The were able to come out first thing the next morning. Everyone I worked with (both on the phone and in person) was nice and professional. Mitch, my technician, called 40 minutes before arriving and was right on time. Worked quickly and walked me through everything. Although it was expensive, it was quick and clean and I feel confident that he did a thorough job.

Christine L.

05/11/2013 12:00:00 SA

On time, got the job done quickly. Have had the new water heater installed about one week. Nothing has happened yet. The technician explained everything and carefully. Very helpful.

Leonard S.

06/01/2013 12:00:00 SA

They installed my last water heater 11 years ago. I never had any problems, until....You walk down to the basement and you see the water on the floor around the water heater, uh oh. Of course the heater is not on, so twenty minutes of trying in vain to light the pilot, no go. Clearly i need a repair or a new tank. Even though I knew the shelf life of these things is about 10 to 15 years, I thought maybe there was a fix. On to the internet where all good diagnosticians go. Oh and this is Friday night.

The next day I called a few places and got about the same price ranges, but FAST came in a bit cheaper. Be aware that there are always going to be extra costs associated with a new install, pieces of the plumbing to be replaced, gas valves etc. They were very good at going over all this on the phone.

They did a good job 11 years ago, so why not now. I was on the phone at 8AM. Mitch was here with a new tank by noon and out the door by 2:30. A great job, everything was explained, there was zero pressure to buy any new shut off valves or other items. They were great, cleaned up the place, and now I'm just waiting for the water to get hot so that I can clean myself up.

James R.

6/18/2013

Fast was exactly as their name implies quick to replace my hot water tank. I called them after hours and was told that there was going to be a very high after hours fee applied. After talking with them it was greatly reduced. The technician was out to my house within 30 minutes after calling, impressive considering it was 7 pm on a Friday night.

The tech was friendly and efficient. You do get a little bit of the upsale pressure but the tech was good about explaining the values and why he was recommending. Withing 2 hours after arriving the new tank was installed and looking good. Overall, not the cheapest but this company definitely earns high marks for efficiency and overall professionalism.

Dennis S.

1/20/2017

I found them on the Home Depot website when I inquired about the replacement of a water heater. I was told that the price of the water heater included a $550 charge for instillation, The sales representative asked me for the make and model number of my existing heater so he could make a more accurate quote. He said that the only things not included in the $550 instillation price was the cost of a pan under the heater with a cost of $45, including connecting the drain to the existing high pressure drain pipe, the cost of a permit, and the removal of my existing 75 gallon water heater. The consultant checked the specifications of the replacement heater and said that the existing 4 vent was the same as the replacement heater. The specification sheet of the replacement heater also stated that a 3 or 4 vent could used. When the installer showed up at my home he went through a checklist of items that he said were not included in the $550 instillation charge. He said that the cost of the pan was $65, not including venting the drain to the outside, contrary to what the sales consultant told me on the phone. He also said the 4 vent would have to be changed to a 3 vent to fit the new heater and to meet code, for an additional $295 charge. He than told me that cost on reconnecting the high pressure drain pipe to the new heater was also not included in the $550 instillation charge, Either the sales consultant did not know what he was talking about, or the installer was trying to pressure me to agree to unnecessary work to needlessly increase the total. I later checked with the City and was told that the 4 vent I had was not only compatible with replacement heaters but preferable to 3 vent systems. I found them to be totally disreputable and dishonest. There entire business model is based on pressuring customers into unnecessary work to push up the cost. I have since found an honest installer that could do the work without all of the unnecessary items.

Christopher B.

12/13/2013

Fast Water Heater has excellent prices, fast service and did a great job replacing my 20 year old water heater with a new Rheem model.

The next day I noticed my toilet would not flush and they sent someone over to check for me and removed some sediment for the waterline, for no charge. Toilet works fine now. Truly service above and beyond.

Taj B.

5/13/2015

As the previous reviewer said these folks will give you an estimate over the phone which will not end up matching up with what you pay. They will hint that they may find stuff but rest assured they will if you are under a permit. You will likely end up with a city permit for $100+, which will lead to a number of items which they will tell you have to be fixed to perform the install. I was tagged with some parts for the gas line, some additional work to re-attach the water line, $246 for replacements for perfect looking duct work. So figure your final bill will be $500-800 more than whatever you are quoted on the phone for the water heater + permit. They will give you the estimate up front however before they start work and you are under no obligation to proceed as the rep said in answer to the previous complaint.
They are also not as FAST as they claim in their hold message and their company name. I could not be put on the schedule the first day even though I called at 7am. I was told I would be first on the schedule the next day. Waited around for 3-4hrs in the next morning to be told later that afternoon they would be delayed another day. They compensated me $50 a day for the delay however which I felt was was fair enough.
Once they arrived the install went fine outside of the price. They are pro's and do a pro job. Just don't expect to pay what you are quoted on the phone and don't expect same day service as they claim in their ad's.
Personally however I draw the line at torching water lines and I prefer to leave this up to the pro's. These guys have been in the biz for 25yrs.

J P.

12/08/2014 12:00:00 SA

Absolutely horrible service. Got the bait and switch with a 1000 dollars added to my bill when they came out with the tank. After discussing the issue with them they walked off the job and would not return.

CJ G.

10/20/2013

When our water heaters began visibly rusting, we decided it was time to buy new ones.
We had other companies tell us to go the tankless route. We were also considering going with one larger tank as opposed to two smaller sized.
We called Fast Water Heater Co. on the advice of Home Depot. The gentleman that came out was on time, professional, and clean! He went or the pros & cons of each scenario-he was very honest. We decided to go with 2 heaters due to the size of our home. The price was what we expected and he did a great job updating our plumbing to the units as well.
Hands down, I would use them again!

Nick S.

08/11/2013 12:00:00 SA

This review is for Fast Water Heater in Renton, WA but billing will say Home Depot.

The Old Bait n' Switch.

The water heater at my rental house in Renton, WA went bad and was dripping on a Saturday. I talked to Walter on the phone at Fast Water Heater company and he was very helpful. He quoted me over the phone soup to nuts between $800- $1000 (depending on which water heater size and model) to quickly replace the water heater and dispose of the old one. I thought to myself that this pretty expensive but agreed since it was a Saturday and my tenants needed water. After they replaced it (90 min) the repair guy charged my credit card $1,800. To be completely transparent, the work was done very well but I can't give more than 1 star that takes this much advantage (fiscally) of their customers.

Again, great service but will swindle your money and take full advantage.

Before you do any work, please feel free to call me. I will be happy to explain how they worked this scam.

-Nick Scott

206-697-8753

Eugene T.

7/31/2007

Different experience.

I called in the morning and they were able to get on the job in the afternoon. Their pricing is much reasonable than Action Plumbing which would charge me $99 for coming out to my house and giving an estimate. Fast did not charge me for that and provided a full written quote before doing the job. I have used them 10 years ago to put in my last water heater and now used them again when a new one is due.

Alex T.

06/10/2009 12:00:00 SA

Where do I start with this company? If I could give them no stars, I would. We don't have that option on Yelp unfortunately. There are some good reviews out there on this company but that's only because there are very few situations where they probably decide not to try to upsell the customer $1000 or more than what was quoted over the phone. Why there are very few instances like that may have to do with a homeowner's water heater being up to code already (a term referred to several times during the upsell by the technician). I mean there's a review on here where the only item needed was earthquake belts?? A majority of the homeowners that are unfortunate to end up with this company at their home are being sold those earthquake belts and $1000 more of unnecessary items!! I guarantee it! I have to wonder if the positive reviews on here are being written by employees cause I know that my situation is a lot like most that contract with this company. I found this out talking to fellow Microsoft employees but unfortunately this was after the fact.

So, me and my wife find the water heater is leaking. It's a slow leak and we start making calls. We decide on Fast Water Heater Company because being a Microsoft employee, we will receive a discount. They schedule us for the very next day which we thought was great. But that was really the only positive part of this whole experience. The technician shows up towards the end of our window, makes his way to the water heater and starts looking it over, writing things up. Over the phone, we were told that the prices were not firm of course. That there was a possibility of additional costs. But one thing we were NOT told was that the price would be more than double. When we had a quote of roughly $800+, the final price ended up being $2100! I tried to ask the technicians questions just to get a better understanding. Before I shell out $2100, I of course want to know exactly what I'm paying for. He was pretty much giving me a take it or leave it attitude. Told me the inspector would be requiring these items when doing his inspection and when I asked what inspection? he realized I was in the county, where no inspection was even needed. Regardless, the price still stood at over $2000. The impatient technician was told to leave and needless to say, we ended up going with another company. Zan's Plumbing who was recommended by a friend installed a Rheem water heater for $1100. They told us the items that were pertinent would be additional and explained the reason for those items being needed. So I learned there are items that you need to be code compliant but it can cost you $1100 rather than $2100 if you go with the right company.

I just feel bad for the homeowners out there that are in desperate situations and feel they have no choice once this company's already out or are fooled into thinking the code items really have to cost as much as what they're quoting...

Also, I found out they install for Sears, Home Depot, and Lowes. So beware! Home Depot's great but you don't realize it's a company like Fast Water Heater Company whose actually coming to your home!

May H.

6/14/2010

Professional onsite technician.

Installer was very professional. He showed up on time and explained to me how to do self-check after installation.

Al L.

1/15/2011

Our 12 year old water heater was starting to act up, so we decided to take advantage of the tax rebates and get a high efficiency tank-less water heater.

After doing a bit of research, I learned 3 things:

* the Eternal Hybrid was the one I wanted eternalwaterheater.com
* I needed to get the highest BTU rating possible (199,000) to get enough hot water flow in the winter
* Most plumbers are not competent to install these computer-controlled flamethrowers.

Eternal had a list of their website of the plumbers who do the most installs, so I called two from the top of the list.

There are a lot of unknowns with an install like this: are my gas pipes large enough to support the high rating heater? How much hot water will I really get? what about permits?

The sales rep on the phone at Fast Water Heater was both very knowledgeable and very honest about the uncertainties. The way Fast Water Heater works is that they give you a low estimate if everything goes well and a range up to what it might cost if the job is much harder than they can tell on the phone. For the Eternal GU195 installed, the quote was $2,800 to $4,000 (plus tax).

Listen to both numbers! If you have an older house, or your heater is far from the gas main, you may need a lot of additional piping and venting at additional cost.

There is no bait and switch. They build to code, which means they build to the laws of physics :-) 199,000 BTUs is at least 5 times more gas per minute than a regular water heater, so there is a good chance the pipes you have will be undersized for the length of run, and need to be upgraded. Similarly, the heating vent may need to be brought up to code, which can get expensive.

On the arranged day (2 hour windows, though they may call to come earlier if they are free), the plumber comes with the equipment on the truck. Nate N was our plumber, and made the final quote after he had arrived and had a chance to inspect our set up.

I like this approach, because you only have to be home to meet the person once, but are not committed to the purchase without knowing the final price.

Nate walked me through the capacity our current system, examined the demands of all the other gas appliances, and put together the plan. Lucky for us, our water heater was very close to the gas meter and an outside wall, so Nate could do it for the low price.

I happen to have a background in physics, so I can tell when plumbers don't understand how these systems really work. Nate was very knowledgeable about how the gas pressures, cubic feet per minute, BTUs, efficiency, water temperature, and gallons of hot water per minute interacted.

I signed off on the quote, and Nate got to work. It turned out to be about an 8 hour job. When Nate was done, everything was neatly installed and cleaned up. He explained how it worked to my wife (I was out), and we now have unlimited hot water!

So far, the only problem we have had was a very slow gas leak from one of the new pipe joints. If the water heater was not in an enclosed space, we probably never would have smelled it (the leak was not a fire hazard). We call Fast Water Heater and they sent out a plumber the next day. Jason was also on the ball and quickly and neatly fixed the problem, for not charge.

Overall, I am very happy with the professionalism and competence of the people at Fast Water Heater Company. Based on the other quote we got and Internet research, the price was also reasonable.

Time to go take a 30 minute shower!

Rick G.

1/19/2011

My 14-year old water 50-gallon water heater died while we were gone over Christmas. We discovered the problem on a Monday afternoon. Since I had bought the water heater from Fast, I called them up. We did a diagnosis over the phone, and determined it was time for a new one.

While I wish they could have come out that day, the next available slot was Wednesday morning. They came out on time (they even called first to let us know they were coming). They estimated about 5 hours to replace the tank with a tankless heater, but it only took about 4 hours. They guy knew his stuff.

Would I use them again? Yes.

Dave M.

1/30/2011

I am VERY disappointed that the estimate I got over the phone ($869 delivered & installed plus $100 for some county permit) from Jenny (who seemed very nice and helpful) was less than HALF of what the job turned out to be -- $1,760!

I had gotten an estimate from Washington Water Heaters over the phone and they were about $150 more so I went with FWHC through Home Depot. The technician (Smith) was professional and answered all of my questions. I was suspicious of all of the high priced add-ons (earthquake straps for $79? Gimme a break!) but they had us in a no hot water bind on a Sunday.

The people in the office need to be trained to emphasize that the job will definitely cost more than the low ball guesstimate they give you over the phone. If I did this to my clients in my business I would be out of business.

I'm probably going to next express my disappointment to Home Depot.

Darla R.

03/05/2011 12:00:00 SA

Friendly helpful high quality service. I needed to replace my very old water heater and these guys really impressed me. I found them through Home Depot. When I called the 800 number from Home Depot, Jake answered my call and helped figure out what I needed (and set my expectations that the project was going to take special work and have a higher price tag than I had budgeted). Jason did a great job on the install. His work was very high-quality and he patiently explained everything he did and answered all of my questions. The price tag was higher than I wanted to spend and a bit higher than predicted, but I think it was reasonable. I'd recommend this company.

adi b.

3/13/2011

I liked that they were on time & stuck to their estimate even tho my install needed some stuff that was not included in the phone estimate. Also appreciate the fact that it was done right first time & no call back necessary.

Mira A.

04/04/2011 12:00:00 SA

Sears sent Fast Water Heater Co for installation of new water heater. Overall experience with installation of new water heater was exceptional. I just had time to meet with the installer, discuss the condition, my choices and how I want it done, plus be clear on the charges (what is included and what are additional) before I had to take off. Someone else filled in for me. When I got back, after the work was done, everything is how I wanted it. The work involved routing discharge piping outside. The finished work was excellent. One month later, and I still have no complaint. Good job.

Diane M.

04/12/2011 12:00:00 SA

The Fast technician, Brandon, arrived promptly, was professional and clearly explained extras I would need over what was quoted when I called. I expected it but was surprised at what was required to bring me up to code in a residence just twelve years old. Since I had received other bids at or above even the adjusted amount, I allowed Brandon to complete the project. He was efficient and did a great job of cleaning up any mess, hauling away old parts water heater with no trace left in my garage.

Overall, I am satisfied with a job well done, if not the price! It is so nice to have clean hot water again. I didn't realize how dysfunctional my old heater had become until the new one fired up!

Clive B.

4/13/2011

I had a tankless water heater installed by Fast Water Heater and was very pleased with the price and service.
Would definately use them again.

Peter M.

4/16/2011

I learned this company from Home Depot where I am a regular customer.

their price is just right and work is great. I got a good water Heater ( GE)
for my rental and was given good 9 years warranty.

Peter M. Mendoza
6636-114th AVE. SE.
BELLEVUE, WA.
206-284-3023

Megan D.

4/27/2011

Very good experience with Fast Water Heater. The phone representative gave me options to replace my 1993 gas water heater and was very helpful. The installer, Smith, was great and very helpful in getting our new water heater at 50 gallon up to code. Smith was early for the appointment and the install looks and works great. I would use them again.

Mark H.

4/30/2011

I was at Home Depot at about 11:00 AM, looking at gas hot water tanks -- since our 17 year old tank had completely failed that morning -- when an employee overheard my situation. He recommended that I call Fast Water Heater to do the install. I called them to verify that they could do the install that same day, which they agreed to do the job for a very fair price. They also verified that the tank I was looking to buy was the correct one.

I bought the new tank, took it home, and waiting for them to come between 3:30 and 5:30 PM. They called at 2:30 PM to ask if they could come early.

The technician was very qualified, amiable, and a real workhorse. He answered every question I asked-- providing as much helpful information as he could think to offer. I did have to pay for a few extras in order to bring it all up to code, but the changes made sense. All in all, I was very satisfied with the performance of this company and would highly recommend them from this experience.

Arch G.

5/20/2011

Awesome people... Super helpful and thanks to Ginger's sound advice I saved $100 on something we didn't need to have done.

Laura M.

5/21/2011

I was a little frustrated when communications problems kept me from being notified that my scheduled install time had changed, but the technician that came out for the install more than made up for it. He was aware that the scheduled time had been a problem, apologized immediately, did an excellent job of explaining what was being done, described the process and time line, delivered as expected, cleaned up and was professional throughout. I would definitely recommend.

Dennis D.

09/07/2011 12:00:00 SA

We have previously used Fast 12 years ago and when we sprang a leak yesterday, they were the first ones we called. They were out in less than 24 hrs to replace the tank. They gave me my options for different quality tanks but did not mention about the extra cost of the straps and the expansion tank needed to meet Redmond Code during the initial phone call. The installer notified us of those items that needed to be installed when he showed up with the tank. I thought they could have been more proactive with a mailer or phone call letting me know that my tank had reached the end of the warranty 6years ago and we might think about replacing it. Overall it was a very positive experience and i would recommend them.

James C.

03/05/2012 12:00:00 SA

The work done was clean and fast considering my water heater was in a crawl space. The guy who did the work was pleasant, and I had a good time shootin the shit with him. However, the pricing is ridiculous and would probably keep me from using them again.

Kathy D.

3/19/2012

Not even 6 months ago I had a water heater from Fast go out. Thankfully I had the sensor (and pan) on it to catch it. Called Fast and it was still covered under warranty. Although there were charges for some kits and tanks and stuff that I wasn't expecting.
Today, the not even 6 month old water heater (still under warranty), leaked... on a Sunday. I called and they arranged to come out Monday between their 2 hour time given. Dennis called from their office before coming out. He got to my place not even an hour later, assessed the damage, took pictures, then replaced it (within 1 hour). I was expecting some sort of charges that may have been made up for some reason like labor or having to replace a strap or something. There was none.

Roger T.

3/20/2012

Generally, pretty decent. Showed up on time, explained what was to be done and how much it was to cost, did the installation with a minimum of fuss.

Tory M.

3/20/2012

In December of 2010 Fast Water Heater COmpany installed a new tankless water heater. They immediately scheduled an appointment for an estimate and had a quick turnaround for the install, This company came recommended by a co-worker and I have been very pleased with their service.

Today the water heater sprung a leak which was of no fault of this company. It was a manufacturer defect. The company quickly scheduled a same day visit and installed a brand new unit rather than replacing the defective part.

Although the labor warranty had expired by 3 months, Fast Water Heater significantly reduced the labor charge on the reinstallation so it had less of an impact on me.

I am very pleased with the service and the installation technician. I would recommend this company to anyone.

Dan L.

3/31/2012

Had Fast Water Heater come out to my house to install a new water heater that I had ordered from Home Depot. My old water heater was about 25 years old and did not re-heat the water in an efficient manner so it was time for a new and hopefully improved water heater. The tech guy came out on time and gave me a finalized price for the install. The price was in line with what was given to me over the phone a few days prior. (the price included a $159 permit fee which is required in the city of Shoreline - an absolute and complete ripoff. Shame on the city of Shorline for this tax!)

The install took a couple hours and when done the tech guy went over the install and answered a few questions I had. He did a fine job with the install, cleaned up his mess and was professional.

Phillip P.

5/20/2012

A smooth efficient service call with Fast Water Heater Company! Had Fast install an air conditioner condensation line to the exterior of the house. Brandon called me and said he would be at my house in 30 minutes to work on the task. He showed up on time and and ready to go. He gave me the estimate of the work and completed the installation in 45 minutes. I'm happy and now ready for air conditioner weather!

Sylvia E.

5/29/2012

FAST gave us an estimate on the phone for a 40 gal tank of $839 plus tax and a $42 permit fee. No additional charges were mentioned, but with all the extra charges for earthquake straps, drip pans, wire clamps, and sediment tray, the total charges came to almost $1300. I believe when we were quoted a price, it should have been mentioned that these extra code items would be extra charges. Some of these code items were way out of line for the cost of the item and the labor involved, i.e. installing a drip pan for $59, bonding pipes for $89, and installing sediment tray for $39.
No complaints with the man who installed the water heater. He did a good job and it only took him two hours to get the job done.

Jason K.

07/05/2012 12:00:00 SA

Great service. Appeared to be more expensive on the quote until I called a buddy of mine who is a plumber with his own business not close to here. Ran through the detailed quote and said it was right on. Did a great job of clean up and good with our young children.

Rick G.

7/31/2012

Very knowledgeable staff and lightning fast service. Our older water heater was shot and they responded and did a great job of installing our new heater per the local code very fast. They certainly kept up with their name!

Kristin B.

08/01/2012 12:00:00 SA

Our water heater was slowly leaking at the top and was over 14 years old so we knew it needed to be replaced. We called a PSE advisor to discuss options and get referrals for who we should have come out to replace our water heater. Fast Water Heater was one of the referred companies. We were quoted $799 without tax and an additional $100 for a permit to ensure it was up to code. It was vaguely mentioned that there may be additional costs after the technician assesses all that is needed but we were in no way prepared for an additional $600+. The technician was nice and gave us a few discounts and free showerhead. I agree with the other reviewers who say they wished they were a little more prepared upfront with how much the additional costs would be.

One other thing that was a bit frustrating was the fact that they called early the morning of to see if it would be better for them to come earlier in the day that day. I called them back and said it was not better as my husband works nights and needed to sleep the first half of the day and I had other appointments that morning. I then open my garage to leave and there is the Fast Water Heater Company truck in my driveway. Somehow the technician did not get the message not to come early. Then, I get a call later at 12pm and I assume he is letting me know that he will be there in about 30 minutes because I was told they would call 30 minutes before they arrive. But the technician said he was in our driveway and no one was answering the door. I of course was not home because I was expecting a 30 minute warning and my husband was still sleeping. Again, better communication needed.

Don B.

08/04/2012 12:00:00 SA

The service is the best I have experienced and the service rep was very helpful and knowledgeable. This review is for Glen Clausing the purchaser

Pris E.

8/18/2012

They came on time and provided an estimate with explanation of each item. There was no pressure to agree to any options.

The work was done in the estimated time of 4 hours. The technician was Mitch T. He did an excellent job.

I would recommend this company to my friends.

Jennifer W.

09/06/2012 12:00:00 SA

I've been in need of a new hot water tank for a while now, and finally found a skinny enough one at Home Depot. I gave Home Depot my information and was contacted by Fast Water Heater Company very quickly (which was nice!) The gal on the call was extremely helpful and friendly. She gave me the install quote but warned me that there might be additional fees depending on what the tech sees upon arrival. We set up my appointment for the following week between 9am-11am. I was given a reminder message the evening before which was nice.

The tech arrived RIGHT ON TIME at 9am which was very refreshing as I'm used to companies giving you a window time period and showing up near the end of it - not with these guys. I worked with (Brandon) who was quite friendly and professional and provided a quote that included the same 40 gal electric water heater I looked at while at Home Depot. I was a little sticker shocked to review additional needs/recommendations to bring the water heater up to code including earthquake straps, new expansion tank to help with pressure, a new round shaped pan (since I expressed the need to save space in the area the tank resides, etc. Although the total was much higher than anticipated, I really appreciated the fact that Brandon explained the reasons for adding these needs (especially being on the top floor of a condo building) and I overall felt I could trust him and proceeded with the work. He worked FAST (literally the company name stands true) and completed all work in a little less than the full 2 hours and cleaned the area he worked in thoroughly before leaving.

Overall the service was on time and I felt very comfortable in working with Brandon (considering I didn't know much about tanks before.) I will definitely say the final quote was high, but I feel SO much more confident that I had a professional do the install and added things that I should've had done a long time ago.

I would recommend Fast Water Heater Company for an electric water heater replacement - especially to other condo owners who need to save on space and are looking for options out there.

Thank you!

Robert C.

10/29/2012

I found my water heater was starting to leak over a weekend - not an urgent fix but definitely needed to be done. I contacted Fast Water Heater via their website and was promised a follow-up by Monday. They called first thing Monday morning and were able to come out the same day - between 1:30 and 3:30pm. I received a firm quote for the job over the phone. My installer, Jacob, called at about 1:15 to say he'd be there at 1:45. He did the job quickly and neatly, explaining all details of the job. I was really impressed with the level of service provided and the quality of the work. The price was more than reasonable - less than I paid for a similar job back in 2005. I highly recommend this company!

Bruce D.

11/01/2012 12:00:00 SA

I filled out a request for bid info on Fast Water Heater website. Within 30-45 seconds, I received a call back. Wow! I am a repeat customer and A LOT has changed code wise in 16 years... The rep was very thorough. Although I did not make an appointment at first, I called them back after receiving several bids.

A day before the appointment, I was in Home Depot and one of the FAST Water Heater reps just happened to be in the store. WOW, was he ever knowledgeable! He actually helped me understand the code changes. When the rep Chris showed up for the appt (right on time by the way) I had a real good idea of what to expect.

I had the install done and was totally happy with the process. I'm rating it a 4 only because I was not happy to have to spend money on a water heater right now. I was very happy with the service overall.

Ed K.

12/17/2012

Ordered a water heater through Home Depot, and FWHC is apparently their install contractor. Showed up on schedule, and were done in about an hour. Install was a bit pricey, compared to the actual cost of the water heater, but they did a good, clean job. No complaints..

eric t.

12/21/2012

My waterheater broke on the night of 12/02, and called lowes/homedepot for a new replacement. After comparison of Lowes and Homedepot on the waterheater and the installation costs, I decide to go with Homedepot. And Homedepot referenced Fast water heater company for the installation.

I am satisfied with the job. First thing is, they come on time. I was told my slot would be 9am-12pm, and as I had a full time job to do, I told them I prefer they come early. And as promised, they came at 9am. Secondly, they did a good job doing the inspection of old pipes. As the house is a pretty old one and I just moved in 3 months ago I was not aware of lots of things, they helped me inspect the place and figured out the layouts. Thirdly they helped me cleaning the water-soaked carpet. The carpet was water-soaked and I have no idea on how to clean up, and they told me how to clean it up. Most importantly, they did a good job on fixing the broken waterheater. Being without hotwater for five days, the feeling of having running hotwater again is just so great.

Overall it took 3 hours and 20 min (including inspecting the place, removal of old waterheater, install new waterheater, clean up the mess). I was able to go to work in the afternoon, with the peace in mind that the waterheater is fixed. I am satisified with the job.

Nancy B.

01/05/2013 12:00:00 SA

We had Fast Water heater Company install a new hot wter heater. Can not say enough good things about the professional way the young man who installed the tank handled himself. Before even starting he put a protective covering over the carpet. He worked in an efficient manner and quickly got the job done. He removed the old tank and took it with him leaving the entire area neat and tidy. Would certainly use them again.
Nancy B

Kevin H.

03/03/2013 12:00:00 SA

I've used Fast Water Heater twice over the past 10 years (once in my old house and now in my new house). Both times I've been happy with the results.

The first time around, I really couldn't have been happier. I used to actually take my friends to the laundry room just to show off the plumbing job (yes, I'm a huge nerd). The only two small detractors the second time around were that:

a) My water heater managed to break on the same day that Fast Water Heater was relocating from Kirkland to Bothell. Their phones and computers weren't working, so it ended up taking an additional day to get the new heater installed (whole days without hot water are never fun).
b) Installation cost a little bit more than I expected, and the new setup isn't a thing of beauty (like the first one I used to show off to my friends), but it's functional (and they had to work around some screwy existing plumbing).

I'd definitely consider using Fast Water Heater again and recommend them to my friends.

Michael S.

03/05/2013 12:00:00 SA

the company is great. Dennis was our guy that come out and gave a quote & then replaced our hot water tank. Very clean, friendly and did a great job.

Judy J.

04/05/2013 12:00:00 SA

Fast Water Heater offered me a rebate to write a review of my service. It does not matter if the review was positive or negative. The worker did ask me if there was anything negative about my service then he would like me to tell him first so he could correct any issues. For that I gave him a brownie point.

I purchased a gas hot water tank from Home Depot. The installation is done by FAST Water Heater Company. My tank was 15 years old. We were given a quote for installation of the tank of 600 bucks plus permit and whatever it would need to bring it to code. After seeing my setup it ended up being 1100 bucks to install and bring up to code. The worker explained that many of the codes had changed since I had my original heater installed. This statement was also told to me by two competitors that I shopped with before I chose Home Depot.

My appointment was between 9am and 11am. They called at 8 and were at my house by 8:45. It was a two hour install job. They took all the old pieces with them but offered for me to keep anything I needed.

The only negative for me was the 'up to code' add-ons. I would have like to known how much extra money I may have needed to have available before the job started.

Vicki J.

4/13/2013

Our water heater (6 years old) was having some issues; the overflow pipe that vents out the back of the house had been trickling a continuous stream of hot water for a week or more. I called Southwest, Beacon and Fast, and all three sent guys out that afternoon to quote. I was interested in either (a) fixing the existing ensemble, (b) getting a new water heater installed, or (b) installing continuous hot water.

Chris from Fast was hands down the most comprehensive quote - in fact I wished he hadn't been the last person I spoke to, because I would have had more questions for the other guys having heard what Chris had to say. He walked me through every aspect of his (very detailed) quote, answered all my questions, and was totally honest about what was absolutely necessary and what was optional. Yes he went through all the code requirements, but he was clear that some of them might not be necessary unless an inspector was particularly picky - he just wanted to make sure I was aware of all potential costs. He also discussed the fact that his quote didn't include the electrical requirements for installing continuous, which neither of the other companies mentioned (perhaps they do this themselves, I don't know).

The quote from Fast was also considerably cheaper for the repair option and water heater replacement option, and Chris came out one day later and made all the repairs we needed. He also changed out our shower head for an energy efficient one for free.

I'm very happy with the level of service we received, and I wouldn't hesitate to recommend Fast Water Heaters - and no, I'm not aware of any kick-back for positive review!!!

Jennifer G.

4/16/2013

I am exceedingly satisfied with the services that the Fast Water Heater company provided. On Friday, the tech came out to my house, diagnosed the likely issues with my existing water heater and let me know what all of my options were. On monday by 4pm, the water heater was installed. I probably could have saved a ton of money with repairing my existing water heater (one of my options) but I've had my heart set on a tankless wh for a while now and my existing tank water heater was over 15 years old. I also wanted to repurpose a closet for my cleaning supplies so the tech's suggestion to mount the water heater in the crawlspace out of the way was perfect for me.

The knowledge of the tech and his demeanor was outstanding. He was smart, considerate, on time, fast and quiet (I work from home).

My order originated with home depot so we were able to take advantage of a military discount. I would definitely give them my business again.

Jen - Everett, WA

Kaustuva A.

4/23/2013

We had our old water heater replaced by Fast Water Heater Company. The technician arrived on time and explained in detail the work that needed to be done. The work done was very good. Overall we were extremely satisfied with the work done. I would highly recommend their service to anyone.

Rey D.

4/30/2013

I came home after work with a huge puddle of water on the floor next to our water heater. I called Fast Water Heater and by noon the next day I was good to go. They removed my old water heater, delivered my new water heater, installed it, brought up to code and disposed of my old one. They were fast, professional, honest, and friendly. I would highly recommend.

Jenny H.

5/23/2013

I had just bought a new home, and sure enough the water heater goes out. I called Home Depot which referred me to Fast Water Heater. I called at 4pm, and they were at my house by 9am the next morning. I thought I was going to have to buy a brand new water heater, but they were honest and informed me mine was still under manufacture warranty and there would be no charge for the water heater just the install. (which the last water heater Co. failed to mention and was going to charge me to buy a new one plus pay install). Great and Fast service, they installed the new water heater and brought it up to code. Reasonable pricing and very nice Tech was sent out. I would highly reccomend Fast Water Heater Company!

Tina K.

7/14/2013

We needed a new water heater - and Fast was awesome! Not only were they prompt - they were also very knowledgeable. The process was easy - they took away the old and installed a new water heater within two hours. Besides the water heater- they made sure the everything was up to current code.

Brandon - the technician - was great!

Mike H.

09/12/2014 12:00:00 SA

Jose Vasquez installed the kitchen faucet which I ordered from HomeDepot online. He came and finished the job as I expected and he also cleaned everything around the sink. He did an excellent job and I highly recommend his job and this company over all.

Beth B.

12/30/2015

I bought a water heater at the Home Depot on Lander Street in Seattle. Home Depot contracts Fast Water Heater Company for water heater delivery and installations. The morning of delivery date, I was to receive a call. It didn't come, so I called Fast Water Heater Company. The phone number they had on file was not correct, so I gave them my home phone number and I received a call back about an hour later. The person in the office told me that the driver was having a difficult time finding a place to park near my condo building. I told him they could park in the load/unload area or our garage and to please have the driver call me. They said they would email the driver???? They driver's cell phone number was not given to me. I never received another call until after 5 pm and I had already left for the evening. The multiple stars other reviewers have given Fast Water, indicate that the installation process was efficient and professional. My befuddling experience with the office front line employees, compelled me to scrub the installation. When I called the next morning to cancel my order, the person I spoke to did not inquire as to why I was dissatisfied. She did tell me that the owner of the company reads Yelp reviews. I hope he or she does, since I was not given an email address to directly contact the proprietor. On the plus side, Home Depot puts customer service at the top of their list. I explained what happened and that I was there to buy a new water heater and needed help lifting it into my Subaru. Tammy, the store manager, told me they would deliver it to my condo free of charge and that she was sorry for the mishap. Thanks Home Depot. Fast Water Heater Company should take a Customer Relations and Resolutions class from you.

Norm H.

3/14/2010

Installers arrived on time- very courteous and professional---
answered all my questions-
completed installation of my new water heater in a timely fashion-
Left work area clean-
Would recommend to friends

Nate B.

10/20/2010

Very fast, knowledgeable, and courteous.

My wife and I originally went with them because their quote over the phone was $600 less than the two other price quotes we received. The final price ended up being near the other two other quotes, but installation and removal of the old water heater only took a few hours.

We ended up being satisfied considering the high quality work and despite the change in price when they came out for the installation. When it comes to installing something like that I've discovered that you usually can't have one without the other.

I would recommend them to anyone who needs a hot water heater installed along with piece of mind that it was done correctly.

Stephanie Z.

11/03/2010 12:00:00 SA

Our water heater was at least 13 years old and we decided it was better to replace it now before it failed on us. The cost estimated on the phone was not considerably less. It was less but that was because of the required updates that were needed.

The FAST installer:
He arrived within the timeframe given us.
He was very professional.
He was friendly.
He was very informative.
He did a great job.
He cleaned up after he was done.

Our install was not one of the easiest (water heater in the crawl space and needed code update modifications) and we were very impressed with the install. All in all, our interaction with FAST and their person was probably one of the best that we have had in a long time.

Del S.

03/01/2011 12:00:00 SA

I called them on Saturday, my water heater quit on Sunday. Good timing.
They showed up on time on Tuesday and the work was done in about 90 minutes. Yea, hot water again. They clearly indicated what needed to be done and it took a few extra items to bring it up to code. Previous home owner must have done the work since it was clearly not quite correct. But now it's all good, clean install, meets code, no worries. Thanks to the installer and Fast for a great job!

Del S.

Cathy E.

04/06/2011 12:00:00 SA

I called them 5pm and had a new heater the next morning. They were indeed FAST , and very neat.. The guy was knowledgeable and professional. The heater was a perfect fit . I would use FAST water heater again. Recommend them very highly. Thanks FAST water heater.

Steve Erickson

Sharlina D.

04/07/2011 12:00:00 SA

Fast Water Heater came out the same day and at the time they said they would. The employee was friendly, thorough, quick and cleaned up when he was done installing our new water heater.

Ken G.

4/16/2011

Ken G.
From Fast yesterday I purchased a new water heater, delivery & installation. Cost wise Fast out did other local Heating outfits. Scheduling delivery was quick. Plumber was very professional and did a first class job. Plus, I used my Home Depot card and got 0 % APR financing!.

Julie F.

08/06/2011 12:00:00 SA

Fast Water Heater Company absolutely lived up to their name. They came at a very convenient time on a Saturday afternoon. Jason arrived on time and even called the night before to ask me for some information I had neglected to provide earlier. He was very professional and explained everything to me in just enough detail for me to undertstand what steps were necessary to get the job done the right way. He replaced my water heater made several updates to bring it all into code and cleaned up after himself and took the time to cover all the details including the safety items before he left. I would reccomend them to anyone who is looking to have the job done right the first time.

Ming C.

8/27/2011

Fast Water Heater Company recently installed a new water heater for us. Our experience with Fast Water Heater Company has been all positive.

We didn't know Faster Water Company before. Our water heater was old and needed be replaced. We went to Home Depot to look at water heaters and when we asked the customer service about installation, they got us in contact with Fast Water Heater Company.

Fast Water Heater Company helped us selected a model on the phone based on my description of our existing water heater and site condition, and scheduled a technician for a site visit.

When the technician arrived, he examined the site condition, explained what should be done and gave us a written quote. We asked him if a discount was possible and the technician called his office. Later his call was returned with a discount offer. We felt the price was reasonable and gave him the go-ahead.

Overall, I would say the job was well done. The technician kept the place immaculate. We are very satisfied with his work.

Marie M.

03/02/2012 12:00:00 SA

I was very pleased with the one day service and the plumber that came out to do the install. Their communication in regards to the appointment is beyond excellent. But their communication about costs are not.

We had this done through Home Depot. The cost for the install only was $299. We of course thought that was a bit excessive to begin with, but agreed to it as my husband just wanted to take a nice hot shower again. So we booked it. Now what they don't tell you until the installer / plumber is actually on site are the hidden costs. They ding you for everything they can think of and then some. They add up quick. The total money they tried to add on above the $299 was $180.00. Now $60 of that was for a permit, but the logical person would think they would tell you about that up front, but not this company. I realize they can't control the price of the permit, but the point is they should be disclosing that up front, not letting it be a surprise upon install.

If you complain enough, they will reduce the extra costs. As interestingly noted by a couple other people leaving reviews, I too was able to get it reduced by $80.00. So I guess the lesson here is if you ALLOW them to collect whatever they deem appropriate, it's your own fault. Voice your concerns and they will knock off 80 bucks. Anyways I find this very deceptive and unacceptable. I personally won't use them again because of their policy on the costs. I voiced my concerns directly to Home Depot too as I feel this reflects very badly on them too.

Just to be clear here, on the technical side, I could not be happier. The Plumber that came out was polite, professional, knowledgeable etc. He did a great job and I have absolutely nothing but great things to say about him.

Charles B.

3/24/2012

Our water heater went out and we needed one asap. We went through Home Depot and they provided service through Fast Water Heater Company. It was very easy to make a decision after talking to the company representative. She offered all the options that I was interested in. We scheduled the installation and the Installer was very good about keeping us informed as to arrival times. Once here the installer was very courteous and efficient. He answered all of our questions satisfactory and was finished in around an hour. That included clean up. It's nice to have hot water again.
I am very satisfied with the product and the service.

Sharon H.

3/27/2012

Our water heater went out after we got back from 7 wks on the road - so we called Fast Water heater Co right away and they were out the next day- however, the codes had changed and other problems had made it difficult to do that day so the next day they arrived and all was done in just a few hours we had hot water again. Jeff was our installer and he was very effecient and curteous - we were satisfied with a job well done.

Ken W.

9/18/2012

I am well pleased with the gas water heater replacement performed by Fast Water Heater Company for the 50 gallon water heater I purchased at Home Depot.

The technician arrived on time and explained the complete removal and installation process to me before beginning. He went over the options that I had regarding how to bring the installation up to code so I could make an informed decision on how to proceed.

I was impressed with how professional he was and that he had all the equipment (lift gate truck, etc.) to remove my existing water heater, unload the 50 gallon water heater from the truck, and haul away the old heater.

After the installation, we reviewed the work, the warranty and the upcoming city inspection to verify that the install meets code.

I was very satisfied and would use Fast Water Heater Company again.

Savita B.

12/02/2012 12:00:00 SA

My water heater started to leak so I called home depot to get mine replaced. They referred me to Fast Water Heaters.

Fast water heater were true to their name fast , they told me the quote and were ready to do same day installation.
They came on the said time.
Work was pretty good , very professional and the installer guy answered all my questions.

I gave a star less for the following :

The parts needed to get the water heater to comply with city codes seemed expensive to buy from them.
So I bought the expansion tank/ drain pipe from home depot beforehand and easily saved 70-80 bucks.
They did not accept the earthquake straps that I had bought for 10 bucks as they did not find them good, and I had to buy them from them for 79 bucks.

The other thing I did not like was the person(I don't want to name) who I first talked to on phone for getting the initial information seemed a bit rude/arrogant and lacked some PR skills.

Overall I was satisfied with the experience.

Dianne O.

12/03/2012 12:00:00 SA

Several years ago I had Fast Water heater install an
electric heater. the installer (Jeff), was very informative and did his job quickly and efficiently. I requested him again when I wanted a new gas tankless installed, come to find out he now lives in another area, but willingly came, gave me an estimate and I agreed, although it was a very extensive install, he was on time, he did it with good workmanship and very informative. I would recommend Fast to all who need a new water tank.

Gary M.

12/06/2012 12:00:00 SA

Fast Water Heater came on time. Brandon was very professional.
Brandon answered all our questions and did a very good job.
We would recommend this company to our friends.

David S.

12/31/2012

The dispatcher and the installer, Dennis, were clear about what needed to be done and what the prices would be. As Dennis uncovered the poor state of affairs in the old installation he clearly communicated what the additional work would be to bring it up to code, and the prices weren't outrageous. The initial quote was inline with others I'd gotten, such as at Sears, but I can't say whether someone else might have given a better deal on the extras that popped up as the work was being done. The final installation was fine and done promptly with no hassles.

Kurt S.

2/13/2013

My water has been getting colder faster over the last 2-Months while in the shower. I finally decided to call a local water Heater company in Kirkland WA where I live and Fast Water Heaters came-up first on my search online.

I called them at 10:00 AM today and dicussed options. Of course, pricing new water heaters was suggested to me since my heater is 12-Years old. Then we discussed the option of a 'Service Call' by their technician to test the Elements and Thermostats but only a visit to the home could clarify if that was indeed a possible fix.

I was promised a visit between 1-3:00 PM today and the technician arrived at 1:00 PM on the dot. Nice guy too. He greeted me and explained how he would test the components. No sooner did he remove the Heating Element cover on the lower unit, than his electronic sensor indicated the lower element was faulty. He replaced the element and I was back in-business by 2:00 PM.

This could not have gone smoother and for under $250 versus the cost of a replacement unit between $700 - $900

I am very happy! Thank you FAST Water Heaters of Kirkland

Kurt S.
Kirkland

Caroline O.

2/27/2013

Yesterday I returned home to hear water gushing to the outside from a water heater pipe. I phoned the installer of the water heater, who happened to be Fast Water Heater Company. I learned that my gas water heater was 12 years old, and would cost a considerable amount to repair, without any assurance that it wouldn't have further problems due to its age.

They responded immediately, giving me options, detailed descriptions, and their recommendations. By 2 PM (I started this adventure at 9 AM), I had a new 50 gal water heater, installed and operating. The installer was very knowledgeable, considerate and respectful. And, what great service!

Ryan B.

05/08/2013 12:00:00 SA

We lost our water heater on a Saturday. After calling Fast Water Heater, the phone representative answered all of our questions patiently and completely.
The next day (Sunday), the installer came and quickly and effectively replaced the old water heater and installed the new one. The process was seamless.
I would recommend Fast Water Heater to friends and family alike.

Dean L.

12/16/2014

1sty rate service and quality work!

CATHERINE W.

3/28/2011

The reason I gave a top rating for price is because I got several bids on the same installation and there was nobody who charged less. We chose the tankless water heater (actually a hybrid type by Eternal). Dennis was the installer for our water heater. We had initially asked about a tankless and then decided to go with a tank. When Dennis arrived, he explained in more detail to us how each install would go and carefully figured out the cost. We very much appreciated the information he provided us and we decided to go with the Eternal Hybrid water heater. Dennis was careful to make sure we understood how the installation would be carried out, where a hole would be created, and that we needed up an upgrade to our gas meter. He arranged to have PSE come out and replace the gas meter (at no charge to us). His work was very professional and he communicated to us all the details that we needed to know to make a decision. There were no surprises whatsoever. He completed the job within a reasonable amount of time and everything was working when he finished. The area was clean and tidy when he finished, and he once again went over the directions with us to make sure we understood the operation of the water heater. He did give us the manual but we appreciated his good instructions that were very complete and well summarized.

We are very happy with the water heater and very impressed with the good service and installation work provided by Dennis.

Installer was very professional and answered all of our questions -- we had a lot of them. We were told originally that it would require a 195,000 BTU unit to power our 3000 sq ft home. Dennis told us the lesser expensive 145,000 BTU was very adequate and we should go with that. We have been using the hot water full bore and he is right -- we have hot water all the time even with two showers and the dishwasher going at the same time.

Patrick D.

01/04/2012 12:00:00 SA

Fast came out the same day I called. The tech was great and the service was excellent. The only reason for 4 stars is that I find them a little pricy but they do excellent work and are very prompt.

Dave H.

04/02/2014 12:00:00 SA

Great service. great installation and a very pleasant person to work with, totally glad Mitch ended up doing the install

Leanne J.

9/29/2008

Switch and bait here too and they were worse than a used car salesman. Beware!!!

So I was looking to replace our 17 year old water heater. These guys quoted me $799 for a 50 Gallon M4 Bradford White. This was about $200 less than anyone else quoted me so I decided to give them a chance with there 'Free In-Home Estimate' eventhough they had mixed reviews. Rep gets out here. Appears sheepish, unshaven and barely utters a 'hi'. Then spends 30 minutes inspecting our current system. Calls me down for the quote. There are at least 5 add on items and the new total for install with tax is $1800!!! Additionally the model he quoted on his written esitmate was an inferior 40 Gallon MI Bradford White. The add on 'Earthquake Strapping' was now $79 and I was quoted $55 on the phone. Long story short over the period of the next hour he would go out to his truck talk to his boss and come back with a lower price. This happend 4 times and he eventually came down to $1450. I wasn't trying to get a lower price out of him I was just trying to send him on his way. One of the add on was for new 4 venting which was 'required by code' for the new water heater according to the rep. However, little did the rep know, I had the specs sheets in front of me for the Bradford White and 3 or 4 would have been fine. I don't trust this company one bit!

I ended up using Advantage Water Heater Co. out of Everett 425-397-8884 and would highly recommend them. Like night and day in comparision and Advantage was several hundered dollars cheaper too.

Suwardi T.

06/07/2012 12:00:00 SA

The water heater @ my rental place broke & leaked water. I called Sears & Home Depot & got estimate from both. Decided to go with FWHC (referred by Home Depot). My wife was there for the install on 4/17/2012. The sales/install coordinator (Bret) & guaranteed me that the cost would be lower than Sears with additional discount. Turned out I had to pay more (exclude the additional Flood Stop cost). I tried to call him back a few times but always got answering machine so I didn't bother to leave any message. I am upset coz the way they price the line items confused my wife & we ended up paying almost $200 more. Make sure to look at your bottom line price at the end & compare it with your other competitive bid & don't confuse with the line items cost. Reason I give 2 star, the service is fast (same day service).

Jim C.

02/12/2012 12:00:00 SA

The installer was very competent and courteous. As for the price, I would not use this company. They quote one price and then they start adding things to bring the job up to code. Felt ripped off and abused.

E F.

05/08/2010 12:00:00 SA

Friendly and informative sales staff. Installers were on time and completed the work the same day. Received prompt call with information about additional work and costs that would be required to bring everything up to code.

Marie J.

04/11/2012 12:00:00 SA

Just had this company to come out and look at a water heater that I couldnt'get the pilot light lit after we had to shut our gas on then back on. When he arrived he took a quick look grabbed a mirror to see the light and said it's lit you just need to turn the dial back up to higher tempertaure. He then charged me $152 for less that 10 mins, I knew that there was a service charge but and didnt expect anything for free but $152? If he would have even charged me 1/2 I would have been happy and would have reccomended them and used them in the future. It's dissapointing that company's dont know the value of fairness. With all the other companies out there dont call this one.

Randy D.

04/07/2012 12:00:00 SA

I would definitely recommend Fast Water Heater Company! Brandon the service tech did a great job getting our Hot Water Heater repaired on March 23rd. He was on time and very professional.

Jennifer G.

8/15/2011

Jason did an excellent job in removing our old hot water tank and reinstalling a new one. He was efficient, communicted well and thorough in his explanations. I would recommend him to others.

Trista R.

3/15/2012

Our water heater started leaking (in our garage) and I immediately called my super-handy dad for advice. He said he could probably fix it, but he lives 3 hours away and couldn't make it over soon enough. Worst case he could install a new one for us.
So we decided to call Fast. Their quote was $749. Called Home Depot, who referred me to Fast, and the quote was $719.00 for the exact same thing. This was for a $398.00 water heater. I was disappointed in the price as I knew I'd save almost $300.00 if my dad could do it, but had no choice! The repairman brought the new tank, looked things over, and the final estimate was $1075.86!!!!!!! And that's if my husband replaced the earthquake straps!!!
The new tank works fine, but I just feel ripped off by the system (codes that apply to contractors, but don't matter if you're a do-it-yourselfer). I just wish the person at Fast had warned me of potential charges...I would've paid my Dad's gas and he would've gladly helped us save around $600.00!!!!

Scott P.

9/13/2012

Our water heater was 14 years old. I ordered a new one from home Depot and Fast Water Heater Co. called to let me know they would install it. I was thorough with my questions regarding price and installation procedures and the person I spoke with on the phone was just as thorough with their replies so I felt as if I knew exactly what was happening and had a good idea of price. I was scheduled 2 days later and at the prescribed time a couple of gentlemen were at the door. They took a look at my old water heater and its location in my home and in a few minutes assessed what I would need done. I knew I would need some minor plumbing and electrical adjustments because the original builder did a lousy job on many items in my home and I have been slowly over the years correcting them. I was told a final price and given the choice to walk away. I had done some research with a contractor friend of mine and their quote was not out of line with what I expected. I accepted their word and 2.5 hours later I had a new larger water heater re-routed plumbing and new pressure tank. The work looked excellent and the area was left clean as before. I felt the workman were honest and cared about their performance on the job site and they carefully explained everything that they had done and were knowledgeable in their answers to my questions. I probably could have done the installation myself, but it would have taken several days, much cursing and probably would have ended up costing the same. I'd rather have some pros do the work. It's worth the price.

Renee F.

9/16/2010

Great service! Have used FAST for new water heaters in both my rental property and home. Always professional service!

Ben M.

2/18/2010

Same day service, fast, and good. The tech on site will propose a lot of extras (at high cost) but you can decline those since most can be done yourself for a lot cheaper or is not really needed.

Tom H.

11/21/2010

I was refered to them through Home Depot like many. The price for basic installation over the phone was conditioned that no upgrades were required and it would be a simple change in and out. Codes change and upgrades were required. These were explained to me before the job started. The expansion tank price seemed fair (I needed to have one installed), but the grounding of the tank as a little steep for 15 minutes extra work and a bit of copper wire. The change out went very fast, very clean , and very professional. I would use them again. I would also recommend them to my friends.

Robert L.

07/05/2011 12:00:00 SA

Super-fast service. Mike was excellent! Honest, friendly and helpful! Technician Mike arrived on time, took care of the whole situation within 2 hours. They are not the cheapest but if you want the best, you go with Fast Water Heater! Professional and would recommend to everyone.

Big J.

3/18/2013

Called Home Depot as we needed a water heater.Installer arrived promptly as promised and walked me through what we were getting. Didn't have correct water heater stated they were going to install, instead they gave us a better one for same price. Only issue was incorrect sales tax was charged, promptly fixed and CC was credited.

amit b.

06/07/2010 12:00:00 SA

Had a leak in my water heater, call Fast water service - guess what they were really fast. Great work , good workmanship impressed by the professionalism. Keep up the good work.....

Patti R.

03/07/2011 12:00:00 SA

I used Fast Water Heater Company through Home Depot. I need a water heater Fast on a Saturday. I made my product selection at the store around 10:00am and by 11:30 Jason arrived at my house with all of the equipment. I didn't just get the job done fast it got done right. Fast Rocks!

Leigh H.

3/28/2011

Satisfied with installation. Installed within 24 hours (not same day). Very pricey. Extra charges were added on after quote. Installation cost more than the water heater. Happy to have hot water again.

Vicki L.

3/31/2011

Service was great, and fast. Though the cost almost doubled because of installation charges to insure we were up to code, there was no pressure and we felt confident that the changes proposed were required (we did our research and priced out three companies). I'd have given 5 stars if they did a better job of warning us of possible price increases with the FIRST phone call. They did do it before we had them come out. We'd do business with them again.

Cindy S.

05/05/2011 12:00:00 SA

Water Heater Installed. They came on time, made sure I had the right equipment and cleaned up after themselves. Can't ask for more than that!

S L.

6/13/2011

Very professional. Jason was very professional and informative. No rush or anything. Will recommend to someone else.

Lei Z.

02/02/2012 12:00:00 SA

The installation itself went pretty well, and they came in the same day that I called, which is nice. Their price is a bit high IMO. In my situation, my previous tank is rather old. Some plumbing and duck work need to be done to bring the system up to the latest code. The final price ended up almost double of the basic price.

Ann V.

2/27/2012

I was referred to this company through Home Depot for water heater installation. They scheduled me for service the day after I called, so they really do live up to their name. The 50-gallon tank and installation cost about $1200 and the entire process, including removing the old tank, took about two hours. The installer was really good about explaining everything to me and someone else called me a few days later to make sure everything was working fine.

Andrew S.

02/03/2013 12:00:00 SA

Very fast response, quick replacement and upfront about charges. I would highly recommend this group!

D G.

05/04/2014 12:00:00 SA

Dan S showed up on time! He replaced our hot water heater. He explained what is involved in the work and also called out other things that needed fixing. What he said made total sense. He completed the task on time. He kept his work area clean. After finishing his task, he went over the work and made sure we are satisfied with the work! I will highly recommend Dan!

Peter B.

3/26/2016

The installer brought the wrong Rheem hot water heater instead of model XG-40S09 40 gal (9 year warranty) he brought the 40 gal model XG-40S06 (6 year warranty)since the installer arrived late in the day and we needed hot water urgently we had no choice but to accept the model he brought no reason was given for bringing the wrong hot water heater since we are running a foster home we need hot water constantly although the installer did a beautiful job we were totally left in the dark about the price difference between the two different models so i contacted Home Depot and found that the XG-40S06 40 gallon hot water heater sells for $357.00 not $500.00 as was quoted by the installer later on, the total bill was $1129.00 brake down as follows $500.00 water heater $20.00 permit $549.00 labor and get this $60.00 for moving a 5LBS hot water heater stand that was not fastened to anything several feet that took less than a min further more the price of the hot water heater was not mentioned anywhere on the final bill neither was there a brake down for labor contacted the fast water heater company however they never returned my call BEWARE OF THIS FAST WATER HEATER COMPANY

David K.

3/24/2010

Fast water heater was contracted through home depot. The technician showed up on time, did the assessment and the install of a new water heater all in a matter of about 3 hours. He Left the pace clean and did a very nice job. The only downside is the estimate from home depot does not consider the code and the final price was about $700 more than the home depot quote.

Lisa F.

11/16/2010

Gordon was our Technician and he did a great job! We had a tankless hot water heater installed along with the appropriate water and gas lines needed to support the new system. He was very professional and courteous. We had a power outage during the installation, and he kept working for another two hours with ony his headlamp until the job was done! We are very pleased with the new hot water heater and the outstanding customer service - which extends from the personnel who answer the phones to the technicians. Also, when you request a quote, a technician provides this - NOT a salesman, which allows you the opportunity to ask more technical questions and get more accurate answers.

Jill F.

03/08/2011 12:00:00 SA

One call was all it took to Fast Water Heater Company and I had a new hot water tank within hours! The appointment was easy to arrange, the people in the office, friendly and empathetic! The technician who came to our house was fast, efficient and thorough. He took time to walk me through each part of the installation process. He was thorough in explaining the breakdown of the cost and left my garage cleaner than when he arrived! Thanks Fast Water Heater Company!

Gordon C.

3/23/2011

Our water heater went out the morning after my In Laws arrived. Uh oh. Thank goodness the Fast Water Heater Company is as fast as they claim. A great ending to a much less that great start of the weekend.

Mary G.

4/13/2011

On 4-7-11 Gordon from Fast Water Heaters installed a new tank for me. He was very polite and clean and did a great job. Because I live in a manufactured home and had to have a special tank it was alittle pricey, but less than other companies quoted. Thanks for a great job!! Now I can quit worrying about my old tank springing a leak and ruining my house!!

Chris N.

6/23/2011

My water heater went out on a Sunday morning and by mid-afternoon I had a new one installed because of Fast. Their employee knew what he was doing and got everything up to code. The price for the water heater was a bargain but the upgrades (vent, earthquake straps, etc.) added up pretty quickly. All in all, I was happy with the service and impressed by their availability and responsiveness.

Steve S.

6/25/2011

Very professional and friendly service. They were quick to respond and addressed all my questions and arrived on time to install my new water heater. Price was fair and detailed out prior to the installation. Installation went smoothly with no hidden costs. They did a nice job.

Brad C.

7/27/2011

Just had to replace my water heater after 19 years. These guys were quick, friendly, and efficient. A little more money than i expected, but there was a lot of retrofit required. They brought the tank with them, saving me a trip to Homedepot. Called at 10am, and they had the new tank installed and the old one gone before 2pm the same day.

Frederic m.

12/16/2011

I was very impressed with Fast Water Heater Company. The installers actually arrived earlier than estimated which was terrific! Both men were very friendly and seemed to be straightforward in telling me what needed to be done. The work was done quickly but from all appearances it seems to have been done right and they even swept up some extra dust from a renovation I was working on. I hope this hot water heater doesn't go anytime soon but the next time I need one I will call Fast.

Sheila K.

1/22/2012

Very professional and courteous service. I called and had a new water heater in a couple of days. Would have been sooner if it wasn't for the weather but they did come on a Sunday.

J R.

2/17/2012

Our water heater was was beyond its average life span so we decided to look into having it replaced. Fast gave us a reasonable rate, about $1250 for a 50 gallon 9 year tank, which was about $500 less than others we had called. It was a pretty standard install in the garage, and our technician gave us a clear written estimate before he started the work. He removed the old tank, ripped away the old platform, and was done within 2 hours!

Eric S.

04/02/2012 12:00:00 SA

Awoke to cold water and after reading the manual, fiddling with the pilot light, etc., went to find a professional. Picked Fast out of the Angies List line-up and connected immediately with Chad who quoted 949 + Permit + Tax for a replacement. He said the installer would survey the current tank and update the quote if needed. Ended up paying 1600 because of rework required for venting and the water lines - I've paid for a lot of home repair, so I know these things are always more expensive than the shelf price. Installer was professional, polite, and very fast. After he finished his assessment and updated the paperwork, he told me it would take up to two hours. 1 hour later, he was finished. There will be showers tonight!

John V.

5/18/2012

Very knowledgable technician. Explained everything thoroughly and was very polite. Didn't feel like he was pressuring me into additional services. Was very quick in installing my water heater and cleaned up.

Victor I.

5/28/2012

Fast Water Heater did a good job of setting up the job in a timely fashion, coming out to our house, and providing an accurate quote of the work, even though it was a difficult install. Permitting is required in my location, and they handled that, bringing the new water heater up to code.

sandy v.

12/20/2012

We own a rental house and tenants told us the water heater leaked. Was able to get Fast Water heater co. there the same day for a reasonable price. As the building codes had changed since last heater was installed (19 years ago), they told us up front that an electrician would have to run a heavier duty line to a higher amperage circuit breaker, and gave us the name of a company that was able to work with us and successfully complete the job.

Chuong V.

1/13/2013

Discovered our water heater leaked Saturday morning and Fast Water Heater Company was able to come out on Sunday to replace it. They were on time, quick and did a good job. Everything was up to code and at a reasonable rate.

Peter L.

1/19/2013

Excellent and very fast service for water heater replacement, I would highly recommend

Lane S.

1/21/2013

We were referred to FAST through Home Depot. They provided same-day service and on a Saturday! Jacob was both professional and courteous (and even arrived earlier than our appointment window).

Michael V.

02/11/2013 12:00:00 SA

Fast water Heater installed a unit for me without a hitch. Price was fair, installation was fast and painless. Up front estimate matched the end installation cost, who would have thought !! They brought everything up to current code to pass inspection for Bellevue tight requirements. I highly recommend their services, which are refereed by Home Depot.

Barry K.

2/17/2013

Very smooth installation - they arrived about a half hour early, and the full installation took less time than scheduled. They were also extremely flexible about the scheduling, and actually did the job on a Sunday for no additional cost. Highly recommended.

K G.

3/13/2013

We were referred by Home Depot. Matt was extremely professional and did a fantastic job! He was very thorough in explaining to us about the new water heater and all the features etc. Very happy and now we have hot water again!

Resident A.

4/16/2013

We were about to have a heart attack when we started getting quotes on hot water heaters. We had one installer scheduled but wanted just one more bid, so we found FAST through a referral from Home Depot. They were able to give us a quote that was 10% lower than the best estimate we had received. The installer came out the next day with both a 40 and 50 gallon tank, depending on what we wanted. He assessed the work and said it was a no-hassle installation, the price was what had been quoted, and they finished in 45 minutes with the larger tank. We are very happy with the results and so glad to have that leaky hot water heater replaced quickly, painlessly, and for the best price in town :)

William A.

5/17/2013

Our 75 gal Rheem water heater was finally dying after 17 years of great service. We called Fast Water Heater Co., who are service reps. for Rheem, early in the morning. They gave us a service window of 11:30 and 1 that same day. Mitch, our service man arrived at 11:30, reviewed all aspects of the job prior to starting, ie) cost, time to completion, and answered all questions. Very thorough, professional, and courteous. The job area was clean when he left before 3 o'clock. Great company to work with and would highly recommend them.

Yeshe D.

5/26/2013

Saturday night is not when you would like to find no hot water and a mini flood around your hot water system! Sunday we did some research and it became apparent we would need a new heater rather than a repair. Do Google searches first for a list you can check on your own to determine how serious the situation is - do not panic and do not phone the first emergency number! A friend recommended going directly to Home Depot who have all different options (gas, electric, tankless) and know all the various energy rebates for Seattle. Home Depot's service people put us on the phone with Fast Water Co. who scheduled their technician for Monday. This way we did not pay extra weekend costs. That technician pared down all the options once he saw the limitation of our space plus we were also alerted to the fact we needed to get up to code. Within a few hours he collected and installed a new heater that suited our needs. I also want to be frank with readers and mention Fast Co offers a rebate for such reviews. However, rest assured - we were very impressed with the speed and know-how they offered.

Lisa P.

06/02/2013 12:00:00 SA

My water heater went out early Sunday morning and I immediately went to Home Depot to replace it. They referred me to Fast Water Heater Company and I couldn't be more pleased. They gave me a window of 2:00 - 4:00pm for delivery and installation and they were actually there 30 minutes early. Mike was extremely efficient and even gave me some good advice for replacing another unit in a rental house. I will definitely recommend Fast Water Heater Company to everyone.

Nancy E.

6/25/2013

We searched Home Depot's website for an estimate for a new water heater to replace the broken one. We found this company thru the website. We were able to have the service the next day, the installer was knowledge and friendly. We were happy to have them to do the job.

Franci W.

02/01/2014 12:00:00 SA

We always require 3 estimates before we get work done. Fast Water Heater Company stood out head and shoulders above the others. They were pleasant on the phone, accommodating our schedule, and helpful with information. Gordon who came out, on time, was friendly and efficient, and got the job done on time and slightly under the original estimate. I would confidently recommend them to anyone needing their services.

Suzanne G.

10/09/2013 12:00:00 SA

Purchased an eternal tankless unit from Fast Water Heater Company. Multiple breakdowns over the past two years. Latest involved a gas problem that caused a mini combustion within the unit. It literally shook the walls within our home. On ignition gas builds up doesn't burn of properly and BOOM! Scares the daylights out of you.. Horrible smell of gas everywhere, serious safety issue. The first time this issue happened was September 18, 2013 I called the company and was told they could not get out for a day. I immediately shut down the unit and turned off the gas. Went three days without hot water. I made the company aware of the fact that I had an ederly 93 year old father living in the home and needed daily shower care, not a concern of thiers. On Saturday, September 21, they finally patched a ongoing problem for thier company. We were told the unit was going to be replaced and we would have to pay for labor.but on arrival the tech showed up with a new burner unit and patched the problem. October 8 2013 the same problem reoccured at 3:00 am, waking the whole house. Mini combustion. We again shut down the unit turned off the gas Service tech arrived 1:30 pm stayed until after 6:00pm waiting for an approval from his company to replace unit. Well the manufacturer and Fast Water Heater Co are in a battle of who is at fault and who did what to who. Manufacturer says we have wrong ciculation pump for thier unit. Bottom line no hot water for us, no hot water tommorow and they will get back to us maybe Friday, but they will do nothing unless we are willing to replace our circulation pump that we have already replaced once... approx cost 1800.00. Around we go. We are stuck between the manufacturer and this water heater company pointing the finger. Please be smart don't use Fast Water Heater Company. Don't buy Eternal tankless units, I wish we hadn't. No hot water in San Diego.
S Greer

San DIego,Ca

Rachael G.

9/17/2013

My old water heater started leaking because it was rusted out on the bottom. I called Home Depot and they connected me to FAST Water Heater Company. They were able to come the same day and install a new water heater. I appreciated the quick service they provided and for bringing our new water heater up to code. I would recommend them if you are looking for a fair price and quick service.

Janice C.

9/17/2013

We went through the Home Depot to purchase a hot water tank and were connected with the Fast Water Heater Company. The service was excellent from start to finish. We received a phone call the next day to schedule the installation which accomodated our schedule perfectly - on a Sunday! The technician, Jason, arrived promptly at the appointed hour; was efficient and most helpful explaining the process and how to maintain a Happy Heater.

John C.

8/22/2013

I got my water heater installed in less than 24 hours at a very reasonable time. The installer was very knowledgeable and courteous.

Shy z.

11/11/2014 12:00:00 SA

Our water heater died on Saturday and slowly leaked. We had most of the water drained on Sunday. We called Home Depot on Sunday after we picked out a replacement unit and scheduled an installatoin appointment for Monday. Listed as the official partnering installer of Home Depot, we opted for choosing FWH for the peace of mind and one stop shop. Mitch T. called prior to arrival to let us know that he was about 30 minutes away. He arrived within the scheduled 3-5 pm window and came in to assess the site and write up the work necessary in order to provide the accurate price up front to make sure no surprises after the work done. Everything was accurate from the estimate given over the phone when we scheduled the install. The only thing that was additional was the expansion tank which Mitch recommended us (but not pushy which I appreciate) to replace after thorough explanation of why the old one was not functioning anyone. I decided not to have it included in the installation as that was a simple enough task I can take on afterward. Mitch started the work right away after I agreed with the actual quote of $899 (including the water heater and installation labor) which is the similar to other competitor that we comparison shopping for beforehand. Since we have a stacked washer/dryer in a tight closet, I had prepared the area by moving top dryer before Mitch arrival, but was not able to move the bottom washer. Mitch graciously helped me move the washer out of the closet and started the removal of the old water heater. Before I know it , he already has the new unit in and started the installation. I was very happy with the efficiency and quality of the work that I changed my mind of having him to install the expansion tank (ET) as well. It was probably 3 times the cost to purchase the ET from FWH and have Mitch do the ET replacement than I purchase it at HD and DIY, but knowing that he would do an excellent job was well worth the money. Quality work and extreme professionalism (which Mitch T. demonstrated while performaning the work) always win over slick/pushy sales pitch in my book. In the end, I got the hot water running again in less than 2 hours. The best part is that there was no collateral demage, no puddle of water left behind, no scratch on the wall/floor when the work was done.

Pam B.

8/16/2013

Our water heater went out boom it was pass her prime. I called several companies each wanted so much for installation/parts and the heater. I was charged one package price. The customer service department stated let me look at the schedule (in my mind I was thinking a week or so without hot water). To my shock!!! he stated we can come out in a couple hours JOY JOY JOY. Jason our installation guy was great. He explained everything and was very prompt. #654880

Eric R.

07/06/2007 12:00:00 SA

Two words: Incompetent Service. Admittedly, our water heater is more complex than most - it has a solar loop and heats the house also via radiators - but when the unit developed a gas leak, they came out three times and still hadn't fixed it. I finally gave up and called a different service company.

Nancy G.

2/28/2010

Service was fast, they called to see if they could come early. With the water off in the house and water dripping into the unit below me, that was awesome. The Tech was nice, polite, put up with a 4 yr. old asking questions and watching. A full estimate was given and yes the code items drove up the cost but we were told upfront that there would be add-ons and every item was explained and I chose which items to have done. Hoping we don't have to have a new water heater for a long time but I would use them again in an emergency situation.

Laurie F.

4/21/2010

Fast was responsive to our needs and we did get a water heater installed fast. They provided us with good information, were here on time, and did a nice job.

Maxine N.

5/23/2010

The two technicians who came from Fast Water Heater to install our new heater were competent and thorough. It was a complicated job and they handled it well. I would definitely use them again.

Steve D.

6/17/2010

Fast Water Heater Company did a great job. Smith my technician was professional,explained everything to me after he was done. This is the 2nd time I have used this company and they have always been great. Highly recommend them.

Mary M.

11/13/2010

Hadn't decided between replacing electric water heater with another electric water heater or with a heat pump water heater, they were able to come to my house within 2 days with both tanks and let me make the decision after reviewing details on both. They are fast.

Melinda R.

12/06/2010 12:00:00 SA

Great company - they came out the same day and were done in less than 2 hours. A little spendier than we expected, but due to code compliances it couldn't be helped. They explained very thoroughly what they were doing and were very courteous and professional. Would definitely recommend!

Eric P.

12/19/2010

Great Job - super fast service - super nice guy - cost a bit more than I thought from the original phone conversation

Anne T.

1/16/2011

I was very pleased with the service I got from Fast Water Heater. Except for a frustrating miscommunication about the time of the house call for the estimate, everything went well. The representatives were thorough and clear in explaining my options for my non-emergency water heater replacement and the components of the total cost. They were able to schedule the replacement work on short notice and everything seems to be in good order.

Beverly P.

1/27/2011

I am very satisfied with Fast Water Heater of Kirkland. I have used them in the past and once again am very happy with the service received. They came on time, did the work quickly and efficiently and cleaned up when done. The only area I think they could improve upon is when the estimate is given on the phone, the estimator should indicate what the additional costs might be should they be necessary. I had already had a previous estimate and so was aware of the additional charges for expansion tank, earthquake strap, etc., but a person in an emergency situation may not be aware and would feel as the previous reviewer did about the extra charges. However, unlike the previous reviewer I have never had anyone do extra work for me for free.

L. L.

02/01/2011 12:00:00 SA

The guys who came out to help me from FWH were fast, friendly, knowledgeable and efficient. They had to come out twice because there were problems with my existing setup, but they were very good about answering my phone calls immediately and all my questions completely. I would definitely recommend them to others!

J S.

03/03/2011 12:00:00 SA

I had a water heater replaced. The tech was early and reviewed the process with me and gave me a final cost before starting the work.The work was good and I would recommend this firm.

Lee R.

3/14/2011

Quoted price was what we discussed. Robert and his helper did a lot of work due to our heater is in a crawl space under the house. They had to do some digging to get the new tank installed. Only a couple of things were added to the price but we were advised ahead of time that there could be incidentals involved and that there was no obligation on our part. Overall the guys did great and put in some work. Thank you Fast for everything.

Vicky R.

3/21/2011

Fast installed our water heater. The representative was courteous, friendly, thorough, and efficient.

Barbara P.

4/14/2011

The service technican was great. On time, neat, pleasant and explained to me all the additional work he needed to do to bring my water heater up to code. My home is only 10 years old so I was completely surprised that the cost was going to be about $500 over the estimate I was given on the phone. When I called to purchase a new water heater it was not because something was wrong with the one I had, only that I wanted to be proactive and replace it before I began to have problems. The man I spoke to to place the order told me there might be a few additional costs but it shouldn't be more than $100-200. If I had known that it was going to go this much over my planned expenditure I would have waited.

Joseph M.

4/21/2011

I'm very happy with the service I received. I called Home Depot and was connected to Fast Water Heater Company. I asked for information on tank and tankless water heaters. They sent a plumber to the house to check out our currently installed system and provided me with all the information I needed to make an informed decision. The next day the plumber removed our old tank and installed an Eternal tankless water heater. The plumber was very professional, paid close attention to detail, and patiently answered all of my questions. The installation looks good and the new water heater works great. Kudos.

David L.

05/02/2011 12:00:00 SA

My 10 year old water heater sprung a leak so I had to move fast to find a replacement (I mean fast to get my wife to stop nagging about her not getting her hot baths) I had used Fast Water Heater before on another house so I knew their price would be good. Anyways after 3 phone calls to other businesses, I was impressed by Fast Water Heaters quote and even more impressed by the offer of $100 off on the 15 year warranty model. Joe (the installer) arrived right on time and before starting he answered all my questions. Even my wife was impressed! She's in the bathtub right now. Thanks again Fast Water Heaing Company!

Chris W.

05/09/2011 12:00:00 SA

Fast Water responded promptly and efficiently to our call regarding a leaking hot water heater. There over-the -phone estimate was accurate and their serviceman was timely, polite, and thorough. I will use Fast Water again and refer them to my friends.

Kim B.

5/22/2011

My water heater died on a Sunday - called Fast and they were able to replace and install before the end of day. Technician Matt explained all estimate details, did thorough work, and left the situation much better than he found it! I do not hesitate to recommend Fast Water Heater.

Dan H.

5/27/2011

We needed a new water heater to replace two very old, over-sized & inefficient units. Fast was very responsive with a good price. The estimator was a licensed plumber and skilled tradesman, not someone who just knows how to change out tanks. The same guy came back to do the installation. Very professional, everything to code (including removals), no shortcuts or price changes. This is the way it should be.

Jeanne H.

06/02/2011 12:00:00 SA

Wow- Fast Water Heater prepped our city permits and installed our water heater in one day. I am impressed with the quality and efficiency, and also the cleanup too.

Colin M.

6/27/2011

We first noticed that our 16 yr old AO Smith gas water heater was leaking on a weekend. The Fast Water heater installer was at our place that Monday and explained to my wife all the new code requirements regarding the new installation. Additionally he called me on the telephone to discuss the details and the price. They ended up having to install a pressure reducing valve, a drain pan and PVC drain pipe, an earthquake tie down, a new flue pipe and a new shut off valve in addtion to the new Rheem heater itself. They were not particularly cheap, but the attitude and work done was very professional. The serviceman name was Jason. We are comfortable recommending them for replacement / installation of water heaters.

T L.

07/07/2011 12:00:00 SA

I found Fast Water Heater Company through Home Depot to replace my water heater. The installer, Matt, who showed up for the job was friendly and courteous. They showed up on time and completed the job in about 2.5 hours. While installing, he answered all of my questions. He cleaned up afterwards. The cost to install ended up being much more than the quote I received on the phone. I wish they can be upfront about the real charges.

Teresa H.

7/15/2011

Tech explained install and was very happy to answer all questions. A little overwhelmed with the price.

Fred M.

7/24/2011

The service I received was excellent. He was fast, efficient, knowledgeable and very informative. I would definitely recommend Fast Water Heater Co.

Rachel H.

08/02/2011 12:00:00 SA

FAST Water Heater Company was not only able to replace our water heater the day we called they did so in a professional and friendly manner. Their prices were considerably lower than others we called and we will use them again.

Ronnie W.

08/08/2011 12:00:00 SA

EXCELLENT customer service! Ryan on the phone was awesome, answered our questions and got someone out to us the next day. The guy that came out was very professional, took care of business and made sure we were up to code on our gas water heater! Thank you for your services!

Kay A.

09/11/2011 12:00:00 SA

An outstanding company and customer service. I was leaving on vacation and could not cancel without losing a lot of money. Went to put my luggage in the car and saw the hot water tank was dripping water and needed to be replaced. I called Fast Water Heater Company and a repairman came by noon and they replaced by hot water tank when I was gone. They were very helpful, understanding and professional. I would highly recommend them to anyone. Great company. Kay A.

Gregg P.

9/27/2011

We bought our water heater through Home Depot, and Fast Water Heater actually delivered and installed it. The work was very quick and the heater is working great. The only problem we had, which prevented five stars, was it took two months for the city inspection. The local representative near us did the work, but apparently the home office sends the city the permit application. We did pass the inspection, and have had no problems. The cost was equal to the other companies we contacted, as well.

kris f.

10/10/2011 12:00:00 SA

Professional service, on-time for scheduled appointment, knowledgeable, reasonable cost, and experienced.

Debra M.

11/22/2011

Called in the morning, new water heater in the afternoon. Nice work, almost painless.

Rachel L.

12/08/2011 12:00:00 SA

The scheduler was horrible. Set appointment time was 10:30-12:30 Sunday morning, but tech was told 9:00 and given wrong address. Once we got past those issues, the tech was very fast and efficient, and did a nice job of handling my chagrine at learning about all of the new codes that had to be met since the water heater was originally installed almost 20 yrs ago. Then, I got a second email from the scheduler indicating that my water heater would be installed on Monday... after it was already installed. Bottom line: Horrible scheduling, business saved by the tech!

Mary S.

12/12/2011 12:00:00 SA

Discovered a leaky water heater on Saturday. Researched it and discovered that the only store in Seattle that could replace it (50 gal power vented and the correct height) was Home Depot. The ordering process went well and we arranged for the tank to be replaced on Tuesday. They were available Monday but I wasn't. They said that the installer would be there between 9 and 11. He rang my door bell at 9AM exactly. He looked at the installation and said that there would be some additional costs. It appeared that our heater did not have code required straps. He quoted me a reasonable price and we agreed to that portion of the installation. He also discovered that our PRV (pressure regulation valve )or is it reduction? can't remember was broken. Looking back through the problems we had over the past year with our plumbing, they say hindsight is 20/20. This is probably why our tank failed. It should be dealing with less than 60lbs of pressure and he measured over 140. He quoted us a price to replace but said that my husband would be able to do it if he was mechanical. That was $500 that we didn't have to pay. The installer was polite, showed me all the problems and did not try to push replacement of things that didn't need to be replaced.

In regards to the rebate. If I didn't feel that I received a decent heater at a decent price with good service, I wouldn't be writing this. They say that if someone is pleased with a product or a service, they tell one person, if they thought they received bad service, they tell ten people. Well, this is my chance to tell 10 people that I received good service at a good price.

James K.

12/13/2011

After Fast Water Heater Co. installed our new water heater, we had to have them return because we were not getting hot water from the taps, only warm. They inspected the entire installation after determining that the water heater was working properly, and established that the mixer valve was defective. They worked out what was to be done, and gave me a quote which was significantly lower than our other plumber charged for the same work 4-5 years ago. In addition, it was determined that during the installation of the new water heater, the pipework for the central heating system had not been bled (it uses hot water from the water heater), which lead to the pump for the system seizing up. Fast Water Heater Co. accepted the liability and installed a new pump for free. They even called their office and the pump was delivered to our house before the installation of the new mixer valve was complete, so none of that 'coming back later' was experienced. As before, all work was extremely quick, friendly and efficient. Our entire hot water system now works wonders. We would recommend Fast Water Heater Co. to anyone requiring plumbing work.

Brian k.

12/17/2011

Fast came out on a Sunday to replace our water heater that was leaking severely that morning. They were able to replace same day, on a Sunday, in a manner of a couple of hours. The installation went without a hitch and he explained everything he had done to code. The only negative I have was the price of the unit. Compared to the same products I had seen online, Fast was definitely upselling this unit. The installation was included in the price, so perhaps they were upselling the installation, but either way, seemed high to be paying upwards of $1200+ just for the unit and installation. I can't complain too much, though since they were expeditious in installing the unit. When it comes down to replacing your water heater in a quick timeframe and installing it the correct way, Fast really performs. Hopefully, I won't see them again for awhile, but I would recommend them.

Vicki O.

1/17/2012

When our hot water heater started leaking LOTS on a holiday weekend, FAST Water Heater Co, was responsive and told us what to do while we waited for someone to come out to replace the heater. Although they couldn't make it that day, they came earlier than originally promised the next morning. Great service.

Lisa F.

02/01/2012 12:00:00 SA

We'd been having problems with our water heater and used a plumber to try to fix the thermostat (which was a waste of time and money). We then called Fast and they were prompt and reliable. They scheduled the appt and arrived on time, assessed the situation. We then had to wait a day in order to get an electrician out to do some rewiring which was an unexpected expense, but Fast worked around that schedule and Mitch even stayed til about 10PM the night before Thanksgiving to get the job done!! The only issue was that the receptionist and I talked on the phone to try to figure out the size of the water heater. Mitch went by that instead of measuring himself when he was there the first time, so when he came to the house, he'd had the wrong size. He found one at the warehouse though and extended his time to complete the job so we could have hot water by the holiday.

Sharon R.

02/12/2012 12:00:00 SA

These guys are absolutely fantastic. They came out on time, called before coming, and installed the water heater. The work was done exceptionally well and I cannot recommend these guys enough..they are awesome!!!! I was going to use another company, but they didn't even call back. Fast Water Heater Company is the only company I will use in the future!!

j k.

2/20/2012

These guys were quick, courteous, kniowledgeable, and friendly. Not only did I not have any problems, I would totally recommend them. Although they may not be the least expensive, they were certainly quick to respond!

Dan M.

03/08/2012 12:00:00 SA

great service, timely repair, friendly crew. Job #573513, Dennis was great.

Anthony M.

3/29/2012

Although the pricing can be a bit high, I am grateful to Fast Water Heater Co. for bailing me out of a tough situation. They provided prompt and fast service. The technician was knowledgeable and courteous.

Diane N.

3/31/2012

I got great service from Fast Water Heater, Jake who I spoke to when setting up my appoitment, he was courteous, answered all my questions, and offered the same day service. This was not an emergency and they came out 2 days later. Brandon the technician was on time, very professional, explained everything to me in detail. The price was reasonable and the new hot water heater was installed in less than an hour. I'd recommend Fast Water Heater Company to anyone.

Darcy S.

4/30/2012

We got our water heater replaced with Fast. They did a great job. They answered all our questions and gave us a quote over the phone on a sunday. They were there on time the next day to do the work. Chris did a great job with the install. He was professional and friendly. He got the job done quick and for the price they quoted. Very good service.

Rhonda F.

05/04/2012 12:00:00 SA

We saved over $500.00 purchasing our water heater ($400) directly from Home Depot and then having an independent plumber ($200) we had used in the past install it. The initial estimate we received from Fast was $1,100.00 (we paid a total of $600) and that did not include the other items the technician attempted to sell to us that we were told could possibly be required by our City.

The main complaint that I have with Fast was their could care less attitude, which unfortunately I believe derives from being afforded a constant flow of desperate homeowners in need of hot water who truly know nothing. A category we once fell into. When we called the 1-800 listed on the Home Depot site we were immediately connected to Fast. The SA we spoke to on the line seemed polite, knowledgeable and helpful. However, when the technician arrived we not only find that the original estimate was higher by $100.00, but he had brought the wrong size heater (too tall) even though we had given the SA all the correct specifications of the tank to and including stressing the need for a short tank. After attempting to sell us everything under the sun to which we declined, he promised that he would notify the office and that someone would be back the next day to install the water heater. When we called the office at 8:00 a.m. the next morning, we spoke to a SA who told informed us they had no notations from the technician from the prior day and that because they were booked for the day, the first available appointment would be that following Monday. I was livid and what made matters worse was the lack of concern or attempt to rectify the situation and squeeze us in, or let alone an apology for the inconvenience caused.

With that said, we decided to call our plumber. What a pleasant surprise to see that a plumber was all we needed in the first place.

So, my advice to the owner of this company who seems to frequent Yelp and is great at making excuses and apologies. Be more proactive in monitoring the attitudes and actions of your employees, who eventually will be the downfall of your company. I am a homeowner who was willing to spend way more than is customary and fair and thank goodness it was your employees who showed me there was a better way.

Jennifer G.

05/06/2012 12:00:00 SA

These guys are professional. They called the day before the scheduled work with a 2 hour window for arriving, and even told me I would be on the early side of that. They were on time, were thorough and concise at explaining my choices, and even have a best price guarentee - will beat other prices by 5%. This was my 2nd time of using them for a hot water tank and will call them the next time.

Corrine W.

5/16/2012

My complaint is that someone came out to fix our water heater and said it'd work within half an hour and....it still didn't work. So, someone had to come out the next day who said it was a completely different issue than what the original guy had said. But he was able to fix it and rebated the cost they had charged the first time. I don't feel like they were trying to charge me hidden fees or sneak me out of my money and I was very happy with the service of the guy that fixed it. So I give it 4 stars because I am happy with the final result, but would have been happier had it been done the first time.

Roz T.

5/27/2012

We had a leaky water heater that we discovered was spilling water from our storage area onto the new carpeting in our downstairs area. What a mess! They came out less than 2 hours after my call. Their installer, Jacob, was professional, polite, knowledgeable and got the job done. We did need extensive work to bring it up to code and it was expensive but we were glad to get the work done professionally and so quickly.

Kirsten P.

06/06/2012 12:00:00 SA

FAst Water Heater was quick and they did a good job. Mitch was great.

Christine S.

06/08/2012 12:00:00 SA

A quick and easy experience. Our ancient hot water heater finally gave out, so we did some online research (Consumer Reports) and went shopping at Home Depot. There, we were connected with Fast Water Heater Company by phone and made an appointment for the next day. The installer called to say he could arrive an hour early (bonus), did a good job of explaining the costs involved, installed the new unit, strapped it to the wall, and hauled away the old unit. The entire interaction took about an hour. It wasn't cheap, but I have confidence that the job was done right.

Stephanie G.

06/10/2012 12:00:00 SA

Punctual technician. Good explanations and did a great job with the installation. Cost a few hundred more than the bid, but overall, think they were good.

Christina M.

6/22/2012

Received fast and professional service both over phone and in person. Technician answered all my questions. Made switch to tankless water heater and I'm very pleased with its performance so far.

Don S.

6/30/2012

We were pleased with the installation and the commitment of the installer. We wish we had been told more ahead of time about the extra costs due to code requirements. This added several hundred dollars to the cost.

Charles H.

7/15/2012

Five stars says it all. The service was As good as it gets. Our particular plumber, Mitch, was courteous, very careful, respectful of surroundings, did a superb job, did not take shortcuts, and from my perspective, did everything by the book. We had our existing water heater replaced with a tank I had purchased directly. The upfront estimate was kept to the penny, no surprises.......No trying to sell additional services, etc. Also, the estimate for the work was (in my estimation) very competitive. I would definitely use Fast Water Heater Co. again, and would request Mitch if I had the choice.

Xiangyu C.

8/14/2012

We discovered a water leak from our hot water heater late on Sat. Call around and others don't work on weekends. Fast Water Heater came out a Sunday morning and 2 hours later we had a new unit and hot water. They are very efficient and customer friendly. I will definely call them back if I ever have trouble again with my water heater. I also will recommend them to all my friend and family.

J G.

09/04/2012 12:00:00 SA

I was desperate to get a replacement water heater for my tenants as soon as the old one started to leak. I called Home Depot and they connected me with Fast Water Heater Co. They gave me all the options and came out the same day.

Bonnie S.

9/19/2012

We used Fast Water Heater to replace our 14-year-old water heater. It wasn't an emergency, so we had time to get multiple estimates. Based on the recommendation of a friend and Angie's List reviews, we went with Fast Water Heater. They also had the lowest estimate. They came out the next day to replace the water heater. Since our water heater was old, we needed to install earthquake straps, a drip pan, and an expansion tank. I was expecting these extra costs, due to my research. Dennis did a thorough job of bringing everything up to code. He even replaced our shower heads for free. Overall, it was a pleasant experience and I thought the price was very reasonable.

Gary S.

9/28/2012

I had Fast Water Heater Company install a new water heater. They showed up right on the scheduled time and gave me a price for the job. The installer,Mitch, was efficient, polite and clean as he did the job. I was happy with the result and think he did a good job.

Todd K.

10/08/2012 12:00:00 SA

FAST Water Heater company not only replaced our old water heater, but they were able to reconfigure the location of the water heater in such a way that it opened up the basement! He worked diligently and did an excellent job. I would recommend FAST Water Heater Co to anybody!

Paul S.

10/09/2012 12:00:00 SA

Our old water heater broke and Fast was the company that could respond the quickest. They installed a tankless water heater and have been back twice in the past 18 months: once to help with a water pressure/temperature setting and another time to replace a part the manufacturer deemed defective. All of the techs who have come to our house have been on-time, courteous, and have thoroughly explained the work they've done.

Kellie T.

10/31/2012

We needed a new water installed quickly, and Fast Water Heater Company responded immediately, with great service, competitive price and they worked extra hard to accomodate our tight time frame. They covered all we needed to know about the new appliance, with an emphasis on safety and maintenance. We could not ask for any more.

karen k.

11/07/2012 12:00:00 SA

Prompt and reliable, new codes meant we had to spend more than we hoped, but everything went very smoothly. Installer was super clean (Mitch T) and knowledgeable. Worked late to install on the promised date, even though our old unit was still working (but running constantly).

Ryan M.

11/28/2012

Professional installation. Fast service. Actual amount charged was significantly higher than what was discussed over the phone.

Susan S.

12/03/2012 12:00:00 SA

When I found my water heater was leaking, Home Depot recommended The Fast Water Heater Company. I received same-day service from an on-time, courteous, efficient installer. He clearly explained the itemized installation costs and city permits, outlined how long installation would take, worked unobtrusively, and left a very clean workspace. I would definitely recommend Fast Water Heater Company!

Linda H.

12/06/2012 12:00:00 SA

I was very happy with the service provided by this company. They had to make a few adjustments to get our water heater up to code, and the technician did a good job of describing the issues to me.

Royce C.

12/11/2012 12:00:00 SA

Fast Water Heater responded quickly to our needs. We had 2 water heaters in 2 separate houses go down and they were able to schedule one install immediately and the other within a couple days. Pricing was competitive. They offered to match other pricing.

Robert S.

12/20/2012

Great service. Good products. Least expensive in the market. Not a bargain. But good value for money.

Larry K.

01/10/2013 12:00:00 SA

We got several bids for replacing our 13 year old hot water heater. Fast Water Heater Company had the best price, by far, and the service technician did an excellent job installing the new tank. I never felt pressured by him to buy extras and the technician was helpful in explaining the details of operation.

Rich R.

1/14/2013

I had my water heater start leaking and called Fast Water Heater for a quote. They were very helpful and were able to come the next day and replace my old water heater. Looks like they did a good job on the install everything neat and in it's place.

Tiffany Z.

1/22/2013

Our installer was extremly professional. He arrived on time and completed our work in a timely manner. They were able to replace our water heater within a day of us needing a new one.

Dave W.

1/24/2013

Fast Water Heater Company installed a new 50 gal gas water heater for me. Brandon C. was the gentleman who did the bid and installation. My old water heater had been installed somewhat sloppily (venting and earthquake strap issues), so I was very happy when Brandon carefully explained what was needed and what was optional regarding the new install. Everything he said made sense and the finished job looked great. I would definitely recommend this company to my friends.

Martin S.

1/24/2013

Called for a new water heater through Home Depot's installation #. The Technician, Mitch, arrived 50 minutes earlier than the estimated start time on the same day so he was able to complete the job earlier than expected. Mitch explained what he was seeing and what he needed to do. He patiently answered our questions. I would recommend this company without hesitation.

Eric K.

1/29/2013

AI called Fast this morning and they had a new water heater installed by 1:30 pm. Brandon did a great job explaining everything and they were very up front about price acceptance. I would definitely recommend.

Jim B.

1/31/2013

We were extremely pleased with the entire process working with Fast Water Heater Company....beginning with making the appointment, the follow-up calls & the very professional work done by Mitch throughout the installation of job #625066. He carefully explained everything & answered all of our questions. We will definitely recommend this company to others.

Nicky V.

02/07/2013 12:00:00 SA

My water heater broke and within 24 hours I had a new one. Fast Water Heater Company were efficient, knowledgeable very professional. I would recommend them to anybody wanting a job well done and quick service.

Bob K.

02/11/2013 12:00:00 SA

Had used them before...12 years ago. So when I called at 8AM and had their technician, Matt Smith, here by noon I was not surprised. Matt was efficient and had the new water heater in at about 2 PM. He took me through the modifications necessary for the new installation and fully explained everything in the quoted price. He was very professional and provided a very neat and good looking install. I don't anticipate any issues. Didn't spend much time shopping for other quotes...prefer to use folks I have had experience with, but from what I can tell from other reviews their prices are competitive. Would recommend.

Grady W.

03/12/2013 12:00:00 SA

I worked through Home Depot and they contracted with Fast for the install. Jason was on time, extremely courteous, and did a great job on the install. I am very happy with the service I received.

Paul S.

04/06/2013 12:00:00 SA

I needed a new Hot water tank, my current tank was not providing enough hot water for multiple showers. I did the normal calling to various plumbing companies and asked Fast to come to my house for a no commitment bid to do the work. Fast had sold and installed my previous unit in 2000. I think this stuff is too expensive. I found the plumber very knowledgeable in what he was doing and qualified to do it correctly. I asked him every question I could think of to justify the expense and insure I was getting what I was paying for. All said and installed the service was delivered expertly and I feel very good about what they delivered to me.

Sue S.

04/07/2013 12:00:00 SA

I am very pleased with FAST Water Heater Company's response to my need to replace the hot water tank at my home. They quickly responded and sent a tech out fairly quickly. All of my multiple questions were answered before and during the installation process. I would recommend them!

Jena L.

04/11/2013 12:00:00 SA

Holding true to their name, they certainly were fast at coming out the next day to install a new water heater. Everyone we encountered from scheduling to service was friendly and professional. The technician spent a lot of time showing my husband the in's and out's of the water heater which was really helpful. We would recommend this company to others looking for water heater service.

Ed P.

6/18/2013

Quick and efficient. Replaced a tank on the 3rd floor(walk-up). Had to correct plumbing configuration to meet code. Knowledgeable, efficient, neat. They were recommended by two other owners in our in our town home complex. May have been a little pricy but service was excellent.

Kathy W.

6/18/2013

Just had 2 gas direct vent water heaters replaced. Mitch T completed the job efficiently and professionally. I will call this company in the future for other replacements.

CJ A.

6/19/2013

I was very impressed with the person who came out to install my water heater on a Saturday afternoon. He was professional and did the job well. I had a good experience with them.

Rick C.

6/21/2013

Our water heater started to leak, we went to Home Depot and they connected us with Fast Water Heater, Rich was at our home the next day. He was very professional and thorough. I would recommend him to our friends.

Can C.

7/28/2013

Very timely service, came in and did everything we expected. We got them through Home Depot, and was happy with their service quality.

Jeff S.

08/01/2013 12:00:00 SA

Went to Home Depot to buy a new gas Water Heater. They use Fast Water Heater Company as their installation arm. Mitch was our installer and did a great job. He was on time, courteous and professionally explained what he was going to do. He explained the permitting process and completed the job in about 2 hours time. I would recommend him to anyone needing a water heater installed.

Jimmy T.

8/18/2013

Old water heater was leaking so we called to get it fixed. They installed it within a couple hours. Very polite and professional. Answered all the questions we had clearly.

Craig H.

1/26/2010

This is the contractor of Home Depot. They called the day after we purchased a new in-sink disposal, to set up an installation date and time. The tech arrived inside the agreed-upon time. He did not offer to put booties on in order to protect our carpet or flooring. He surveyed our situation and began work. He was very knowledgeable and efficient. He answered questions and was done and gone in 45 minutes.

Marv S.

2/16/2010

I bought a replacement toilet from Home Depot and they set up Fast Water Heater Company to do the installation. Fast was timely, efficient, and performed the installation well. I recommend them highly.

Bruce W.

3/29/2010

They were fast, friendly and $200.00 cheaper than the next best. We were out of hot water and just a little annoyed, but they brought the hot water tank out from Lowe's, installed it and took the ole one away!

dakota b.

04/06/2010 12:00:00 SA

Quick service, friendly and called to tell us a exact time. Very fair with the estimate on our new garbage disposal. Would recommend!

Cassandra E.

4/25/2010

I was pleased with their professionalism, coming out early on a Sunday morning. The technician answered all our questions, explained the requirements for our city codes, and did a good job installing.

Kim W.

05/03/2010 12:00:00 SA

My water heater broke and leaked a lot of water. I went to Home Depot to purchase a new water heater and they referred me to Fast Water Heater Company. I ordered the water heater at noon and they had it installed before 5 p.m. the same day. The definitely were fast and did an expert job on the installation.

Cathy B.

05/08/2010 12:00:00 SA

I called about 10:30 in the morning for quotes on a new hot water heater, the representative was very friendly and they were able to come out the same day. They had the best prices too. The technician was very helpful and answered all my questions, and the appearance of the new heater was done very neatly. I do agree though with some other comments that more of the up to code items should be mentioned in the initial estimate so you truly know the potential final cost. I was disappointed to find the cost higher than I anticipated.

J W.

2/24/2011

I found Fast Water Heater Company through Home Depot and chose them to replace my water heater. The guys who showed up for the job were friendly and courteous. They showed up on time and completed the job in about 1.5 hours. While installing, they educated me on the different components of the water heater and answered all of my questions. They cleaned up after themselves and left me with a great new water heater. The cost to install ended up being much more than the quote I received on the phone. I wish I had known in advance that it would take so much to bring the water heater installation up to code.

William L.

2/27/2011

I had a hot water heater replaced. The service technician showed up on time as scheduled. He was very knowledgeable and friendly and explained, in layman's terms, just what he was gong to do and about how long it would take. He then reviewed the cost estimate in detail making sure I understood the work to be done. The job was completed and he cleaned up the work area. He (Brandon) was very professional and I am pleased with the work performed and would highly recommend him and his company for replacement of a hot water heater.

Denise M.

03/09/2011 12:00:00 SA

They were very professional and fast. Everyone I dealt with was friendly and knowledgeable. Although the job was quite a bit more expensive then quoted I'm still satisfied with their work.

melissa h.

3/19/2011

We also went to Home Depot because our water heater started leaking. (The Fast Water Heater Company was contracted through them.) They advised that someone would be out between 3p-5p that same day. The repair man called ahead of time and asked if they could come early. To which we replied of course! They were quick, friendly and very knowledgeable. Our new water heater was installed in no time and I feel we got the best service possible. I recommend them to anyone needing their water heater replaced. Thanks guys!

Kim S.

3/26/2011

Technicians were very efficient and knowledgeable about their products which made me feel much more comfortable about the hot water tank installation.

Ryan H.

3/27/2011

Absolutely five stars. They were able to pull our old water heater Monday (3/21) allowing us to complete the tiling of our bathroom floor before installing the new water heater today (3/23). I had called around for other estimates, but even Day and Night Plumbing endorsed Fast. They did an incredible job and stuffed the largest heater we could fit in our relatively small water closet space. Our technician, Chris, was awesome. The price was a bit higher than I expected, but everything was brought up to code. Well, worth it. What took Chris 90 minutes would have taken me two days.

Kelly Z.

04/11/2011 12:00:00 SA

Efficient, easy to work with, clean and friendly. Would definitely recommend to others.

PAMELA B.

4/18/2011

This company had an installer come out on a Sunday morning to replace my 30 year old gas water heater. Very impressive! Although the installation cost was significantly more than quoted on the phone, it was $600 less than a friend of mine had to pay for a similar installation. The installer was right on time, very professional, and courteous. If you are replacing a old water heater, count on additional costs for venting, earthquake protection devices, and expansion tank. I am overall very pleased with the service provided.

Francie C.

4/29/2011

Fast Water Heater Company's service technician was very courteous and helpful. He thoroughly reviewed the code requirements for our new water heater and explained what was necessary to be done. He was timely and cleaned up thoroughly. I was impressed.

lori w.

05/09/2011 12:00:00 SA

I called on a Wednesday after work and on Thursday I had my new hot water heater installed. They called me a half an hour before they were to arrive to let me know so I could leave work and they were there within the afternoon time window I selected. No waiting around. The job was quoted before any work was done. Once the work was approved everything was done including pickup of new tank, installation, and removal of old tank Ya!

karri d.

5/16/2011

Our water heater exploded over the weekend and Fast Water Heater was able to come and get us hot water again. We got a tank less gas water heater instead of replacing our electric tank. The rep was efficient, worked around my schedule and most importantly cleaned up after himself. He also clearly explained the cost and operation of the system. I would definitely recommend other to use their service.

Michael B.

5/18/2011

My water heater was was thirty three years old. So I decided to make a stop at Home Depot on a Sunday afternoon I had a call from Fast before I even got home. Customer service staff was very pleasant and responsive and set up an appointment that was perfect for my schedule. The installer actually showed up at the beginning of the appointment time frame ( first time ever that's happened to me). The installer was very friendly and new what he was doing and was done in good time. Overall I was impressed with the company and there service.

Amy F.

7/30/2011

Just had a new water heater installed yesterday. The installer was very nice, efficient and explained so many details about the water heater and warranty. Very good service, great install and I would for sure recommend this company.

Pat D.

9/27/2011

We had an old water heater that was going out. Fast came out the next day. Brandon arrived right at the beginning of the 2 hour window and worked for over three hours upgrading everything to make the new water heater fit. There were some additional charges, but quite a bit had to be done. I was impressed that we were up and running so quickly.Very professional and hard working.

Tim M.

9/28/2011

They showed up right on time, provided an estimate of the cost, and completed a professional installation of a new hot water heater. I would definitely use them again.

Steve R.

11/15/2011

They arrived within two hours of my call with exactly the water heater I ordered. Unfortunately since the last time I replaced my heater was 15 years ago I was told I needed several upgrades to meet code even though I have never had any problems. My water heater is in the garage. I was told I needed a drip pan, expansion tank, an extension to the natural gas pipe, a 25 foot drain pipe from the drip pan and an extension of the existing vent pipe on the roof by 3 feet. This cost me an additional $1270 dollars not counting tax. This was quite a bit more than the cost of the water heater. In retrospect I could have done all these things easily done myself. If one is handy at all and the water heater is not difficult to get to I'd seriously recommend doing the installation yourself.

Richard D.

11/22/2011

I had a leak in my water heater tank. I called Fast Water Heater and they came out the next day to install a hybrid on demand water heater. The installation went well. The only surprise was the necessity to pay extra over the quoted price for an expansion tank. As it was required by the code, it should have been included in the quote. The installation met the inspection code and so far the unit is working perfectly.

Thomas R.

12/06/2011 12:00:00 SA

The installation of the water heater was done efficiently and quickly, but the phone help could have a been a bit more understanding and nicer regarding the lack of expertise of the owner.

Margie S.

12/28/2011

Fast Water Heater did a super job for us today. Our scheduled install was for 12/28/2011 between 9:00 and 11:00am. Our installation technician showed up around 9:30am and began the water heater installation. Everything was complete by 11:00am. We are not giving Fast the full 5 stars because the scheduler might have asked more questions in advance to learn our real situation. We originally had scheduled an install for 12/22, but when the installation technician came that day he informed us that we would need a stand to bring it up to code and therefore extra plumbing work or that we could choose a shorter style water heater. We opted for the shorter water heater, and the installation technician had to come again to do the install because he did not have such a water heater on his truck the first trip.

Margalit A.

1/25/2012

I was pleased with the promptness of service. My water heater was broken and when I called on Saturday this company offered to come on Sunday. The service installer called before coming for his appointment. After he explained and I signed the order, he proceeded quickly to complete the job. I am happy to have hot water again. However, I was surprised by the extra expense, $79. , for the required strapping of the water heater. Also, the installer arrived with a certain brand of water heater. I would rather have had a discussion of optional brands before he arrived. I was pleased that the service included removal of the old water heater.

David W.

1/30/2012

Fast Water Heater installed a Sears Kenmore water heater for us. Things worked out exactly as scheduled, Brandon came when promised and was very efficient. A bit of a surprise to comply with building code changes since the original tank was installed 15 years ago, but Brandon was very patient, credible and professional explaining the requirements. He installed everything required. The installation is a definite upgrade from the original builder installation when the house was built. Hauled away the old tank and left everything in our garage neat and clean. These guys know their stuff.

Matt B.

2/24/2012

Installation of our new hot water heater was fast, friendly, and professional. The only reason that this is not a 5 star review is that the cost of the upgrades required to bring the installation up to code seemed high. I don't have a problem paying to make the installation safe or with the company making a profit, but I was charged $15 for a 2 foot long piece of 2x4 that was used to brace the tank. It seems like that cost should have been included in the $79 that I was already paying to have the earthquake straps installed. Other than that, I would recommend them.

Teresa D.

3/15/2012

They showed up the next day and installed very quickly. Our tenants were very happy to see such quick service and so are we. All of the updates that were needed were pretty expensive but needed. Just be aware that if you haven't had a gas water heater replaced in awhile, be prepared to pay quite a bit to bring everything to code. Depending on your county, you could pay almost double what you are quoted over the phone. This was a surprise but it feels good to have it good to go. Great costomer service too!

Chris A.

3/20/2012

Service was prompt. Service person was thorough in explaining what was needed and costs. Only issue I have is that a loose gas line needed capping and they didn't do it, telling me I had to get it done, before inspection. It just would've been nice to have them do that part too. - Edmonds, WA

Sijin M.

3/23/2012

Speedy, professional, friendly - a really good company to work with. Unfortunately, the cost was more than I was prepared for, but the installer explained the reasons. The biggest issue is my home is from 1981 and a lot of codes have changed since then. I was skeptical, but needed my hot water, so I pulled the trigger. It wasn't until the city came out to inspect my water heater that I felt COMPLETELY satisfied. My inspection passed with flying colors! The inspector had nothing but good things to say about this company, so you can imagine my relief. I wouldn't hesitate to call these folks again.

Jan C.

3/23/2012

Our service was wonderful, the gentleman was helpfully worked quickly and very careful to keep our floors clean and cleaned up everything when completed. We were very pleased about the service we rec'd.

Dante D.

3/26/2012

So far the water heater that was installed is working just fine. Hopefully, it will last for at least ten years - crossing my finger.

Jewel O.

04/05/2012 12:00:00 SA

Our technician Jeff was very knowledgeable and patient with my questions. Tidy cleanup as well! Ginger in the office was also very helpful. Thanks Ginger!

Maria L.

4/23/2012

Fast Water Heater gave me a next day appointment, were comparitively priced and their installer; Mitch was very thorough and did an excellent job. Because their service was top-notch, I would recommend the company to anyone.

Steven R.

05/11/2012 12:00:00 SA

The gentleman that arrived (Mitch) to fix my water heater was very professional and courteous, he did a wonderful job and was very fast. the only reason this company did not get a 5 star rating to me was I thought they were a little expensive with their quote. The work was excellent.

Tammy R.

06/07/2012 12:00:00 SA

My water heater tanked so I called Puget Sound Energy and they said call FAST Water Heater they have the best service according to them. We did and they came out the same day, offered us a good estimate and we were up in running in no time. Thank you!

Lee e.

06/09/2012 12:00:00 SA

Fast Water Heater, contracted installer for Home Depot, installed a water heater in my home. I was very satisfied with the service I received. The installer gave me lots of notice of the delivery window was on time and very professional. We live rurally and there were no hidden delivery charges. He took time to explain the installation and to give me options without pressuring me into buying extra services. He finished the job promptly and cleaned up the area. I would recommend Fast Water Heater to anyone needing a water heater installed.

Craig H.

6/17/2012

Very pleased with their service. I am a repeat customer . Called on Fathers Day and tech was here by 9:30. Finished about 11AM. Explained my options, left space tidy and he was very efficient.

Kim V.

6/28/2012

My water heater went out overnight and I woke up to water all over my garage floor. I called Fast Water Heater Company that morning and they were out at my house by noon that same day. I got the best customer care from the scheduler on the phone and the installer that came out. The installer was here between the time I was told, he called before he arrived to let me know when he'd be here, he was very professional, friendly and knowledgeable. I probably would have gotten a better price at a different company for my new water heater and installation, but it was worth whatever extra I had to pay to have same-day service and a neat, proper and thorough installation. The installer helped with some other issues and was very clean and tidy. I would definitely recommend Fast Water Heater Company to any one of my friends.

Kathy S.

6/30/2012

I went to Home Depot and they referred me to Fast Water Heater Company. My old water heater was leaking, so I knew it was time to purchase a new one. I was able to have Saturday installation, so I could be there to observe. The technician was professional and courteous. He did show me what they could install at additional costs, which could have been very expensive. I chose to have the minimum installation done, which passed building inspector's review. The installation was done in less that 2 hrs.

Dick C.

07/04/2012 12:00:00 SA

Excellent and efficient service. This was not an emergency, but I did have a very old water heater that could go bad at any time. The company did every thing they said they would and in the time they said they would do it. Installer, Mitch, a very good worker. Did the job very well, and very throughly. I am a happy camper. Passed Bellevue inspection with flying colors!

John D.

7/14/2012

The company made the appointment and the installer arrived on time and install a new hot water heater. The installer was friendly and worked quickly. The hot water tank was brought up to code.Would recomend this compy to friends and neighbors.

Rosalinda Z.

7/14/2012

They were punctual and had my heater installed within a day and their staff is courteous and knowledgeable. The installation met the city inspector's approval who found everything to be up to code. I will recommend this company to my friends and relatives.

Loren T.

9/21/2012

I recently discovered a leak that I thought was coming from my hot water tank. It turns out the leak came from a defective connector hose. Mitch was very professional in explaining where certain parts were installed improperly and that there was no leak in my hot water tank. He arrived within the 2 hour window that was scheduled and the total repair time took less than 1 hour.

Diane H.

10/01/2012 12:00:00 SA

Jeff did a great job. Very precise and clean. Answered all of our questions. The only issue was with the phone quote in which we were not provided a quote that represented the significant amount of money to bring a water heater up to Washington state code. Their original quote was half the amount we ended up paying because of recently updated code changes, that should have been more specifically disclosed while on the phone.

Selena R.

11/21/2012

Provided fast and reliable service. Replaced my hot water heater and fixed some additional issues. Made a vast improvement in the functionality and safety of the set-up for my laundry room. Jason did excellent work, and I would recommend their services to anyone!

Joe M.

12/07/2012 12:00:00 SA

Called them up to schedule replacing the water heater they installed 16 years ago for us. They showed up when scheduled, had everything necessary, walked me through the cost of each component to okay it all beforehand. Everything was put together and working quickly; they know what they're doing and are very professional.

Jeffery L.

12/08/2012 12:00:00 SA

Had them come out to install a water heater. The technician was skilled and polite and explained everything need to complete the job on time. I highly recommend this Fast and will refer friends in the future.

Kathy H.

12/12/2012 12:00:00 SA

Our hot water tank went out on Saturday, called Fast Water Heater, and they came out the following day!

Duc N.

01/03/2013 12:00:00 SA

The installation cost is a bit high, but the service is really fast. I called them around 10 AM, and they came at noon. Highly recommended if you need same day service

Estelita D.

1/14/2013

Mitch T was on time to replace our water heater. Mitch looked at our water heater and told us how much the total cost to replace it. He did a great job and very friendly and cleaned up all the mess after he was done. I would recommend Fast Water Heater Company for replacing your water heater.

Sandra A.

1/17/2013

We noticed our water heater was leaking and had to get someone out pretty fast. My husband called FAST and they got someone out that day. We found out that we needed to replace our water heater and the guy did it all within 3 hours. We were very happy with their service! I would highly recommend.

Tiffany D.

03/07/2013 12:00:00 SA

FAST is a great name as they were very fast...contracted through Home Depot, I very much appreciated the expertise and attention to safety, laws and codes...I am not just another dumb girl who doesn't know much about utilities and Jason was very helpful when it came to the questions I had about the Water Heater that needed replaced. At no time did I feel this company was trying to take advantage of a Single Mom. I highly recommend Jason and the FAST water heater company!

Carmen H.

05/09/2013 12:00:00 SA

Job # 638955 done by Jason and Wade was excellent. They were thorough with the work, explained their work and the bill and so efficient! Even though my work order went through Home Depot, they responded so quickly almost in 30 min and they were at my door. Thank you so much Jason and Wade!!

Stephen T.

06/01/2013 12:00:00 SA

We had a traditional water heater tank installed lately. The job David had done was just wonderful. He was courteous and professional. Above all, his installation work seemed he was working on his own house. He did extra work to remove a pedestal our old tank used to sit on. It was not easy but David had no complaint at all. He kept everything clean and inspected his work several times after finished. Highly recommend. Thanks, David.

Rick P.

2/21/2012

First off, I am one of those people who is writing a review to get a $25 rebate. That being said, I am not trying to pad my review at all. I got hooked up with FWHC through Home Depot, and had Jeff come out to see the damage. The only thing I don't like about the company is the add-ons they throw at you when they come out. My 900 dollar water heater w/ installation turned into a 1900 dollar investment. It makes me ponder the question, was my inspector for my house I bought five years ago crappy, or did FWHC add unnecessary items to get it up to code. I am still figuring that one out. Other than that, Jeff did a great job installing the water heater, and gave me a lot of insight on the operation and maintenance of it. It is my first time dealing with a water heater problem, and I was happy with the finished result, although it would be nice to get a little heads up that what they say you will pay will not be what the final cost is.

Shannon K.

5/27/2012

I'm writing this review not because of an incentive but be ause I would really like to reward a good business for their efforts. The phone ordering process was simple and smooth. The appointment window was between 8 to 10 am and the gentleman arrived at about 8:15 with the model of the heater I requested for. We have an older home, built in 1969, and there were some special requirements that needed to be fulfilled. The technician was extremely knowledgable, went back to the warehouse to get a different heater that fit my home, and did all of the work and special fittings beautifully. He even performed some retrofitting to our furnace piping. The experience was very smooth and satisfactory. The other reviewers may have some sort of issue with their specific experience, but I just have to say what's fair - I had none of those problems and we have a beautifully functioning water heater for the next decade.

Dennis L.

12/24/2012

These guys do the installations for Home Depot. In general, they were easy to reach, and quick to respond (next day for a purchase in the afternoon, 2 days before Christmas). The main problem is that Home Depot starts with a standard installation (typically a little over $300). The Fast guy comes out and tells you all the other stuff you need, supposedly because the code has changed. In fact, codes do change (my gas water heater was almost 18 years old). But a lot of the stuff they list is nice to have and not essential. So they started with $500 of add ons (in addition to the standard installation fee). When i pushed them, the only add on that was legally essential was to increase the vent size from 3 inch to 4 inch (potential carbon monoxide issue). For about $30 in supplies and less than an hour's work, they wanted $200. I offered $150, and they took it. Once we were past those hurdles, they guy was efficient, clearly knew what he was doing, and was gone in about 2-1/2 hours. I avoided HD delivery charges by picking up the water heater myself, so i expected to haul away the old one, but he took it anyway (there may be a dollar or two in scrap value).

Billy S.

04/11/2011 12:00:00 SA

Called them on advice from a friend when I noticed that my water heater was on its last legs. They were exteremly fast and efficient living up to their name. I called around 8:30am and they said they could have someone out same day at whatever time worked for me. I set a time and they installation guy called when he was on his way giving me a heads up. When he arrived he took a look at my old heater, did a thorough inspection and then clearly told me what he was going to do, why and asked if I wanted a few extra things (easy shut off valve) which I declined. He then got right to work and installed the new tank in no time. When he was doing the post installation inspection he found that the old twist valve that I declined to have upgraded was failing and leaking...a good catch...he then installed the easy valve and we were good to go. Overall a great experience and I would definately recommend them, especially if it was in an emergency which luckily for us it wasn't!

A. L.

12/11/2011 12:00:00 SA

Arrived home after work Friday to find the water from my water heater slowly running out the garage. I had been warned about 18 months ago that my water heater was on its last leg and apparently today was the day. After doing some internet research and phoning a friend who had recently had her water heater replaced, I ended up calling FAST that evening. Gus explained to me my replacement options, pricing, and how the process would work. Set an appointment for the next day (Saturday) afternoon. The technician (Mitch) arrived within the two hour window given and he called about 30 minutes before his arrival as I was promised when I set the appointment. Upon his arrival, he surveyed the situation, went over with me everything that was needed and why, what my options were, then gave me an exact figure on pricing. Once I had approved the quote, he went to work and completed the work in the timeframe he estimated. His workmanship was excellent and he cleaned up well after he was done. The entire process went through without a hitch. Problem was solved. I'm the type who likes to get an unexpected problem solved as soon as possible, then move on with my life. I' d recommend FAST if you share that same sentiment.

Patrick A.

10/25/2012

Our water heater was approaching 12 years old and we didn't want to push our luck so we decided get a few estimates and called around to four different options. When I called and talked with Fast Water Heater they have me a very detailed review of the process and their estimated price. They cautioned us on a few possible additional extras because our unit was a direct vent heater. Fast Water Heater was the lowest price and they also used the Richmand brand heaters made by Rheem. The installer showed up on time and performed a quick reviewed of the installation and then provided the same price as the one we received over the phone. He did suggest that the expansion tank be replaced which is what we were told might happen over the phone. The installer had the work done in under three hours and gave us a full review of his work and cleaned up the work site. I would definitely use Fast Water Heater again.

Nga H.

11/19/2012

my water heater broken they came to my house the next day , the service is very good will call them next time if I have any problem with my water heater.

Paul M.

06/08/2013 12:00:00 SA

bought a new water heater at home depot, the old one was a wreck, and the Fast guy quickly got it up to code and it was just as much as we were quoted. so five stars.

Bonnie H.

7/28/2013

It was a late Friday afternoon that I discovered water at the base of my 15 y.o. water heater and knew I had to act fast. Did my research for 3 estimates and found Home Depot to bring me the lowest bid. Called to make arrangements and was thrilled to find out I could get a replacement the next day (Saturday). Today I am happy to say I no longer have any worries. Brandon from Fast Water was great and explained all the issues I had with my existing installation and was very helpful to solving the solution and bring things up to code for me. Naturally the cost doubled, but it still matched what the competition quoted, for a straight and easy install without complications. Having worked in the field of Architecture and knowing the rules of codes and permits, I now have all the required and safe requirements and feel very satisfied. Thanks Brandon, you did a great job in a short period of time, considering all the difficulties you had to face.

Alex F.

07/02/2012 12:00:00 SA

Our friends' water heater had an emergency failure after leaking for several years. The damage to their floors was catastrophic. We decided on the Saturday after our friends's disaster that we should examine our own water heater and found a very slow leak. We were about to leave on vacation, but knew we had to get a new water heater ASAP. We went to Home Depot and they connected us to Gus at Fast Water Heater. He gave us lots of info and said someone could have a new water heater completely installed tomorrow (Sunday). We checked in at Lowe's as well, but the soonest they could get someone would be on Monday during the work day. We decided to go with Fast Water Heater. They gave us a time window of the installer arriving between 3PM and 5PM Sunday. Jeff Z. arrived at 330PM. Our contractor that installed the old water heater played rather fast and loose with the rules, so nothing was done right or up to code. That meant Jeff had more work than usual, but he just rolled up his sleeves and got the job done. 3 hours later, we had a brand new water heater installed completely up to code. We now have the piece of mind that comes from having the job done right.

Anne L.

12/27/2012

I called Fast Water Heaters, and they were able to come out and install a new natural gas hot water heater the next day. The installation technician was very professional and detailed in explaining all the modifications he would be making to ensure that the installation and area that the tank was installed in would be up to code. He was also very thorough in going over the cost of each new part he would be installing. He completed the installation with no issues, and I thought he was very efficient. He showed up within the 2-hr window of time that was given, and called 20 minutes into the window of time to let me know that he was wrapping up installation at another location and would be arriving shortly. He completed the job in 2 hours, as expected. I appreciated that he cleaned up the space after removing the old tank, before installing the new tank. He also laid out flattened boxes in the pathway from the doorway into the house all the way to the hot water heater area, and I thought that was great as it kept him from tracking in a mess. My only criticism is that the sales person who had given the initial quote the day before had not added in the cost of the expansion tank and earthquake straps, though I knew from previous tank replacement at another location that these would likely be a required additional cost, which they were. Overall, very satisfied with Fast Water Heater and I would definitely recommend them.

Ed K.

3/25/2013

I am very satisfied with the Fast Water Heater Company. Since the installation of an ATI66 hot water heater (an Air Tap hybrid heat pump unit) in December of 2012, I've observed no significant change in my domestic electric consumption; perhaps it's a little premature to place judgement in this area due to the nature of this unit's operating principles and geographic location in western Washington. Summer weather will really tell that story; yet no increase in power use is a plus because this unit provides a greater capacity than the hot water heater it replaced. The sales team was courteous and helpful. The installation team was supportive and professional. Some minor issues arose and the follow-up support came thru. All concerns of mine were addressed in a timely and satisfactory manner. The factory technical representative at the Air Tap Company has been very supportive and I am very satisfied with the cooperation I've seen between the Fast Water Heater Company and the Air Tap Company with regards to my issues as a customer in need of support for issues concerning factory recall actions and warranty concerns. The Fast Water Heater Company is not cheap when it comes to total costs of installation and purchase price of a new hybrid hot water heater; yet today just getting what you paid for is a plus. Overall, I'm a happy camper and I'd recommend both Fast Water Heater Company and Air Tap to all my friends and family because they are honest and straight forward in their business ethic. Time will tell when it comes to answering the question five years from now: Did I make a good decision in investing in this new energy saving hybrid hot water heater made by Air Tap and have the Fast Water Heater Company satisfied my customer concerns? So far I must say I'm not worried at all.

Mark D.

5/29/2012

noticed a leak in the water heater while doing laundry...Fast Water Heater Company had Dennis out within two hours and the water heater installed within another two hours...extremely swift and thorough service...I'm a pleased customer