Whitehead Plumbing

I called Whitehead Plumbing because our front porch hose had a slow leak. The plumber had to access the pipe through the indoor side of the wall, not the outside. So he cut thru the indoor wall and made a small welding repair to the pipe. Easy job, seemed to be done well. Two days later, there was a small *flood* where the welding repair has failed and two small sprays of water were coming right out of it. The welded area is a different color (more silvery) than the pipe, so it was easy to see that the sprays of water were coming directly out of the welded area. Ok, anybody can make a mistake, right? Nobody reading this review has done everything perfectly in their whole life. I wasn't mad, just needed the problem fixed. I called Whitehead Plumbing expecting to be helped with their faulty weld. A rude lady informed me that since the flooding could be the fault of *our* pipes, we might have to pay a service charge for the visit and pay for the repair. I described how the leaks were spraying straight out of the welded area (I have pics). I asked if the plumber could just come back and verify that it was his weld that was leaking. Again, she said it would be a service fee even to just come look if it was our pipes' fault! We've lived here 20 years, and 2 days after their weld, we have a leak and a small flood *exactly* where they welded, and they deny that it even might be their fault? All she wanted to talk about was money, not my flooding house. They absolutely refused to come back out to even just take a quick look at it without me being forced to agree that I might have to pay a service fee for their visit. I said I'd take them to small claims court if they charged me for just looking at their leak and the lady *laughed* said, Oh, you'll pay! I could hear her boss laughing in the background. She kept saying that I was not listening to her. But I was listening just fine; I simply did could not agree with her that it could be my pipe's fault.Thankfully, the plumber who came out in the first place called us directly and said he'd come take a look at his work and wouldn't charge us just to look. Then he agreed it wasn't right and fixed it for us with no charge. Fixing the leak should have been a simple, easy thing but Whitehead turned it into this huge, huge power struggle. Very unprofession, dishonest, and sad. I hope nobody uses them. Take this as a warning.