Mullin Plumbing - Oklahoma City

I have used this company for the last 6-7 Years, and always had good results, this time I had a great technician Chris, that did a very good job
They were upfront telling me they could not come till the next day and at 8am he was there and worked hard to get all done, even pointed out that we're about to damage and could prevent a greater repair
Okc Mullin was great!

I made an appointment to have my two AC units tuned up. The technician arrived late. First thing he asked is what are we doing here, I replied I need these 2 units tuned up. He preceded to hook up his gauges and add Freon. He ran out of Freon and said he would return Monday. He returned Monday and added the rest of the Freon. When he finished I asked him if he was going to do the tuneup he said no and left without giving me an invoice. Three days later a representative called and asked if I was going to pay the invoice, I said you would have to give me one first. He emailed me 2 invoices and the total was $800 for Freon. They charge me for 2 service calls and had 3 different prices for the Freon. When I questioned him about the double and outrageous charges he said someone would call me the next day. No one called I waited 5 days. I called 5 days later and I was told someone would call me back the next day. No one did. I called again a week later and was told someone would call me back for the third time and no one did. The customer service is terrible and everyone I spoke to just gave me the runaround. The whole experience seems like a scam! I am very disappointed and I can't remember the last time I dealt with such unscrupulous and unprofessional behavior.
Update: I called a 4th time after another week and all I got was a run around and no has returned my call again, what a shocker!

Absolute horrendous experience. I would leave my career to go learn the trade of plumbing before I would ever hire these guys again. Never on time, extremely rude staff, and just downright poor quality. If you're thinking about hiring them, sprint the other direction.

I would give zero and almost report this company when I could . I have no words to describe about what happened. The lady who answered the phone call was really really rude .The customer service was extremely bad. I have no word to say about how could she yell over phone while I was talking, and didn't let I finish the sentence first. She asked me to shut up and let her finish first. I don't think that is how you should treat a customer even if your performance at the job is good. I couldn't find them on Google reviews anymore , they deleted their google profile . Of course, they didn't want people to read any more bad comments about their company, it's so bad . I called them when it was emergency, they said they might not make it . Then they showed up at the place without giving me a call , I wasn't at the place , so they called that they got there , I got shocked that they came , I told them I didn't know they were coming so i left, I asked them to leave, they were alright no attitude I was appreciated  that . A few days passed I got a call from this company, A lady wanted me to pay the bill that I even i didn't use their service, I told that lady , the one who answered the phone didn't mention about any charge or when they called back or if they were even coming. She said doesn't matter what I will have to pay . I refused to pay and her voice got loud and I don't want to say it but it was like a threat, and then she hung up. I maybe wrong but the yelling and the bad attitude is not acceptable.

I have used this company in the past and had good results. Had a leak under the slab. Day 1, showed up, one Mullin truck and another person in plain truck with equipment for pressure test. Said the leak was everywhere. Day 2, a very professional guy showed up to locate the leak. As he was leaving Mullin showed up with yet another plain truck with equipment to break slab. The Mullin guy did produce a quote. The two guys in the plain truck proceeded to do the whole job. Looked to me that Mullin hired contractors to do the job and Mullin did the billing. Mullin didn't even stick around till job was finished. Guys left the place a mess and neglected to turn hot water back on. If Mullin plans to keep in the plumbing business they should invest in the needed equipment. Maybe the owner should pay more attention to his business than running for office...

Mario was beyond honest when he stopped by. I was told by a specialist to have my lines jetted. Mario came by, and told me that there was no way to fit the jetter in the back drop, despite him bringing the unit. He didn't charge me, and was able to get my lines fixed at a fraction of the cost I had paid for a previous service provider. Hard to find honest plumbers, but this place has Mario and Brian. Both class acts.

I just have to vent for a moment... I will never use Mullin Plumbing again. They came out to fix a clogged kitchen sink and charged me $691 (a job I have had done 2 other times for less than $300).  The two most incompetent plumbers I have ever seen left a horrible mess under the sink and all over my white slate tile, broke our shovel and said they would bring another one but didn't; and worst of all ran over my dog, who we later had to put down.  I've called the company 3 times and have left a message with the supervisor who has not had the decency to call me back.

I called this place and the lady who answered the phone was rude. No further action needed!

Will Never use this Company. Whoever is the driver m of truck #42 needs to be fired. Worst driver ever there's no reason to ride someone's butt to the point can't even see their headlights.  Weaving in and out of traffic running people off the road to get to a job that is probably late. Hire responsible people Mullin.

I had a major sewer issue in my backyard. Called them on a Monday, they showed up promptly Tuesday morning, with a 30 minute advance notice. They attempted to diagnosed the problem, but, needed a camera device to figure it out. The second guy came back within a few hours with the camera/tracking device and figured out the problem. It was more than likely a broken pipe. They called my back the very next morning with the estimate. I thought the price was fair. They showed up that morning and the problem was fixed by 2:00 that afternoon. Jacob was extremely professional, polite, friendly and knowledgeable. I have used Mullins for over 20 years, and will continue to do so, despite the owners political beliefs :) The girls who do the scheduling were also extremely polite as well. Great job!!!!

Wasted all day waiting. They don't care about my time I don't care about their pockets. My appointment was a week in advance. It's not going to infringe on my time which would have put them being at my house after 5pm.

they told me they would be out this morning. No show. No call. Bad customer service if you ask me. I took a day off work for this? This company obviously has more business than it can handle. I recommend you use someone else. Not even a call back. How rude!

They tell you they pencil you in for the afternoon but don't call till after 6 when you have given up and ran to do errands.