Service Experts Heating & Air Conditioning

We dropped by a Costco kiosk and filled out a form for an estimate.  I received a call shortly after to make an appointment.   My experience with Service Experts started with a fantastic deal on a complete Lennox System ... furnace, coil humidifier, thermostat and air conditioner.  The salesman, Tim, had previously been a technician so he was knowledgeable and informative and laid out many options.  He gave us the Costco discount PLUS their own discount and it was a deal we couldn't refuse.

The installation crew, Bob and Derek, arrived on time and ready to work.  They immediately got to work and efficiently removed all the old equipment, taking care to lay down tarps and protect our home.  It was a cold and snowy day and they had to work inside and outside very uncomfortable weather conditions.  I have a little experience in Facilities and systems and as I watched them, they exhibited exceptional professionalism and competence in every aspect of the job.  They kept me informed through the day and explained everything to me.  

Although this would normally be a two day job, they completed it in 12 hours so we could have heat and comfort before they left.  The system is quieter and runs smoother than our old Lennox (20 years old) and we are looking forward to continued enjoyment of the new system.  Highly recommend and commend Bob and Derek on their job.

I had scheduled an appointment online for a furnace cleaning and tuneup, and listed several appointment times. I never heard back from them, not a phone call or email. Out of no where (one of my times I had listed online) a technician showed up. He was there for a total of 20 min. showing me that a part to my furnace was bad and that it would cost me $750 to replace and that I was basically stupid for buying a cheaper brand furnace which is currently only 5 years old. He complained also that the call should have cost $150 and that I was getting his service practically for free. He never cleaned or serviced my furnace!!! He rubbed sandpaper on a sensor and that was it. The part it turns out that he wanted to replace is only $80!!!! what a complete ripoff and waste of my time and money!!! I played $80 for an in home infomercial for lennox furnaces. I will never use this company again.

I reached out to these guys after seeing an ad and nobody responded to my questions about their services and whether they would do an estimate.

Was very satisfied with the service.

Booking was super easy, I did it online at serviceexperts.com. From there, they confirmed my time and they were able to come out the next day. That was crucial since it was in the 90s and we were sweltering.

The technician arrived early and got to work. He was very knowledgeable about what he was doing and fixed the A/C unit right away.

We ended up needing to purchase a new one since ours was old, and we were able to do it through them as well. In fact, the guy was able to come earlier than previously scheduled.

The first heat wave of the season overwhelms the AC repair industry, that's no surprise. I expected to have to wait in line for service, which I did, and it was nothing but bumbling incompetence with this outfit.

The problems with these clowns are many. The circus show started with the scheduler calling hours after the appointment should have ended to tell me the tech wasn't coming... I had figured that out. They were going to reschedule me for the next day, the tech didn't show or call that day either, I had to call and ask if the guy got into an accident or something, maybe they would like me to go out and look for him?

He showed up 6 hours late, he was obviously working overtime as it was evening now. He began to troubleshoot the system and after about an hour declared that the compressor on my 3 yr old AC was dead. The part would be under warranty and I'd only have to pay the low low price of $1,400 to have it installed. With no other choice I asked them to get the part under warranty and install it. They'd order it and schedule the install.

They scheduled the install for 5 days later, guess what? No tech, no call, another day wasted waiting for the tech. I got a call later in the evening saying they need to reschedule. The night before that scheduled visit, I got a call telling me they can't find the part, they don't know if it' been ordered or how to find out. The day of the scheduled repair, no tech, but I got a phone call, telling me they don't have the part but are rescheduling, I asked how they could reschedule a day if they don't know when the part was going arrive, that seemed to have stunned them into silence, I asked for the manager, I got a hang up.

I'd rather stick my hand in a blender than have to deal with these boobs. Oh, I called another outfit, Jennings, they came out that same day, troubleshot the condenser, had it running in 10 minutes... it wasn't the compressor... Service Experts? Not so much.

Wish they had negative starts.  This company is a rip off and if you do business with them I feel sorry for you and should be ashamed!

Read on if you want to know why.

My mother 95 years old had her 6 year old unit leaking water.  I live outside the State and called these thieves to help her.  I told them it was urgent as it is over 90 degrees and its dangerous for her to be without ac.   She turned off the unit because it was flooding her carpeting.

I do maintenance work and suspected that the unit had a build up of algae and was restricting the drain.

It took them 7 days to show up!  She suffered for 7 days with a fan. The service clown shows up and said that he did not have the correct part and had to reschedule.

The next day a lady showed up, went outside, came back in and told her the unit was broken and that she needed to replace it for $7,000.00  

I was furious!  I called a Mom and Pop shop company to come out and give me an opinion.  They came immediately.  I was told that there is nothing wrong with the unit and that someone had switched the wires outside which is why it was not working.  They performed the routine cleaning and we signed up for yearly service all for $280.00

You have now been warned!

I am only giving 4 stars because it took them an extra day to finish my HVAC repair at home.
Good work for the price but that extra day having to wait was just too much and I was just too COLD.

Do NOT. Use had a BAD experience. Came out on Saturday charged 99$. For diagnosing the problem. Hot Surface Ignitor. Quoted price of $258. (Found next day the part for $47 ) also first trued to talk me into a new furnace without looking st mine first. Also I went to YouTube found video and changed it myself. DO NOT USE

DO NOT USE!  I have a rental property in Akron. Dispatch quoted an $84 service charge, waived if a repair was done. Then the tech called me to schedule and we again discussed the $84 service charge. Turns out the $84 is just for the guy to show up. There is another $86 diagnostic fee on top of that!!  

He diagnosed that the flame sensor is bad, and quoted $429 to replace it (this is a $13 part that takes 5 minutes to remove/put back).  When I said no, he said he could clean the old part for $229.  I had a another company out a few months ago and they charged me $27 to clean the sensor, plus their service charge.  So $229 is outrageous and $429 is highway robbery.

I had my regular maintenance guy to the house a few days later, and he said the sensor just needed to be cleaned, but not replaced.  He did find that the clamp holding the sensor was not holding the sensor tight anymore, so I ended up replacing the $13 part (the clamp & sensor is one part).  He charged me $50 bucks, including the part.

Service Experts cost me $170.  I was willing to pay the $84 service fee, but it should have been made VERY CLEAR that , regardless of whether I chose to do the repair or not, there would be an ADDITIONAL diagnostic fee.

We reported in October that the AC they installed wasn't working. They came out and looked and told us they would call us back. Never did. I called them and they came out and ran a test. Said they would be back, never came back. I got them to come back and they confirmed what I told them was wrong in the first place (I literally showed them a video of the leak) and they would need to order the parts. They never came back. Once we called again and they finally admitted they had the parts they said they'd have to wait (it was dead of winter by now) until it was warmer and that they would call us. They never did. Now it's May, it's 80 degrees out and my AC STILL DOESN'T WORK.  I'm blasting them everywhere I can now because this company is a scam that cannot get its act together and can't call a customer back to save their own litigation. I'll be reporting them to the BBB as well as their licensing agency.

Called the service and have two men show up in the next day morning to fix the broken AC. Just for anyone are considering their service, they charged $99 travel fee + $100 diagnose fee. So $200 down, and if you want them to find out the freon leak, $280 not including fixing. With all that we get a quote of almost $4000 to just fix it. Of course they offered the complete replacement which it's almost $16,000. The repairman didn't even open the lid of the AC and just kept sitting and writing down all the number and giving me the there was another customer didn't like the quote but that's just how it is story. If you still bother to call them and give them your money, that's your choice.

Extremely professional and thorough.  Fair price for the repair.  Offered the option of upgrading and was able to upgrade to a high efficiency furnace and ac.  The furnace cut my gas bill by 40% in the first month.  
I recommend them completely!

I purchased a furnace and air conditioner and Jim Z was the sales person.  Andy Ferenc was very helpful in letting me know the different types of furnaces. He goes out of his way to make sure everything is in  working order. He is very knowledgeable and kind. He is a very good tech. Andy also helped me with the programming of my new thermostat.