Handy Andy Hawaii

I had one ceiling fan installed, two toilet on off valves with the supply lines replaced, two smoke detectors switched out, one dimmer installed, and another dimmer repaired. The handyman, Jordan, did a quality job on all of my Fix-It list and communicated well as each job was completed. This would be a 5-star review for the work and the friendliness of the handy person-total top notch, but due to the delayed repair appointment time it dropped one star. I would definitely use them again but would ask that they improve their service by confirming appointments once they are made through an email or text  and also to confirm a day or two in advance before the actual appointment date.

Pilikia!!!!!!! Great customer service response to provide quote but uneducated estimate.  Needed a fence repaired, an estimator came out within 2 days of requesting quote. Quote was provided but not accepted as resolve was heading in another direction.  Brennan kept calling, we price match any service and would really like your business.  After a month's time and other options falling apart so we accepted HandyAndy proposal and paid the 50% down to get on the schedule.  Two weeks out but that's acceptable, on the day the job was supposed to begin I get a call that they can not proceed.  The estimate was incorrect, job can not be done for original quote of $4000.  Updated proposal $8500.  Needless to say we did not accept the second proposal and are still waiting a deposit refund.  It's only been 48hr.

Handy Andy Hawaii is awesome!  The guys wired and installed 2 ceiling fans for us...patched, and painted as well.  Very professional, very clean.  Will definitely use their services again in the future!

Unfortunately I didn't have them do any work for me as the bid too high on the project. In the end I had another contractor do the same work for $600 less. They were courteous and followed up several times with me. They definitely sound professional. If you can afford them I'm guessing they'd do a great job.

This should be zero stars, and anyone thinking to employ this outfit, should beware.

They overcharged for materials.  They did not send out their foreman on the job.  Their worker put the wrong paint on the walls.  The floor subcontractor did not do the subflooring and the floor failed within one year, needing replacement.  They did not respond to requests to repair.

They can do small jobs, but do not employ them for any flooring, painting, reconstruction.  Be advised.

Initially received a quote to install 4 interior prehung doors for $580 site unseen, I signed the estimate, payed the deposit. A technician came over and assessed the work to be done. Never got an updated quote, so assumed the the original quote was accurate. Ordered the doors from Home Depot.

Fast forward 8 weeks, the technician was supposed to pick up the doors from home depot at 8 am, arrive at our house by 9 am and complete the job. Received a calling saying technician is having trouble picking up doors, home depot saying they don't have our order AND, 'OH, BY THE WAY.... YOUR INITIAL QUOTE IS INACCURATE, IT WILL ACTUALLY BE $2500 TO COMPLETE THE WORK DISCUSSED'.

What a waste of time. Do not go with this company. They are unorganized and dishonest. They will provide you will a low estimate, then surprise you THE DAY WORK IS SUPPOSED TO BE DONE that is 5x higher then original quote.

Awesome.   Am very happy with Service.  I had a small job on some furniture.   But  it was too heavy for me.  Guys showed up fixed it- even fixed something else on the piece of furniture - I had overlooked.  Use Handy Andy again in a heartbeat and will refer to others as well.
Thank you for great and friendly service.

Spoke to a lady who took my info down and told me someone will reach out to me on Monday.  Now it's Wednesday and still no call.  Maybe they don't take on small jobs like installing kitchen faucet.  But they forgot they are not general contractors or builders.  Removed from my list.

Handy Andy Hawaii is a very professional company. I reached out to them through yelp and I sent pictures requesting a quote. I was contacted by Matteo and the quote he gave me was way better than any of the other quotes I received from other companies on Yelp. I needed 3 damaged doors fixed. We scheduled the appointment. They were very punctual, they arrived exactly ON TIME. They took a look at the doors and then they left to get the supplies. They came back and started working on the doors immediately. They also noticed that our screen sliding door was not sliding properly and they offered to take a look at it and they fixed that door as well. The finished results were impeccable!! They did such a great job!! If I hadn't seen the damages before with my own eyes, I wouldn't have known the doors were previously damaged. These guys are very talented and you will NOT be disappointed in the great quality of work they provide. I'm very satisfied and I'm a really picky person. Hire them, you will NOT regret it.

Handy Andy has been our go-to handymen for our business. They are available at anytime. They are pricey for emergencies ($250+ Service + Supplies), which has been especially useful for urgent matter and worth the quality.

They have been very reliable, loyal, and professional. They hire top notch employees that are very knowledgeable and willing to teach.

For this reason, we give them 5 STARS. Thank you!

I used Handy Andy Hawaii for several small tasks around my apartment.  From their website to their handi-work, I was incredibly impressed with how easy they made it for me to get these jobs completed.  Among their employees, they have a wide range of skills and a team of customer service agents who are amazing.  I would definitely recommend Handy Andy Hawaii to anyone!

Sometimes. Things that seem simple to some feel impossible to the other.  This was my situation.  

This week, I decided I needed to have security cameras--Impulsive, maybe, but I am sure glad they are up.......So I head to Costco, purchase cameras and leave.  And there ends the simple part.  Now I have these camera, which have to go through my WiFi, a router, which has to talk to my computer which in turn needs to talk to these cameras.  And I am at a loss.  My GF offers to come over and help me mount the cameras (Crap, I had forgotten about that part), but I agree.  Deciding in my little brain.  If they are up, maybe their mere appearance will deter the burglars and murders.....See. I really am clever.  I have my plan.  Now I can relax and have a beer and play on the iPad.  

So, I am browsing Facebook, as we tend to do when we are on iPads wasting time...and I see several of my friends have liked this company Handy Andy (I always want to call them Handy Manny--We watched this a lot when my kiddo was little)--So, I click on it, still thinking of Handy Manny.  

I am super thankful to my friends for liking this company causing it to pop up on my feed.  So I start reading about the company and I am really pleasantly surprised.  I see a bunch (not sure how many total) of young looking guys who, not only are vets, but living and working on Oahu and working for and with the community. So.  I keep browsing their page and the reviews are fabulous & the jobs they are doing sound somewhatly right up my ally -- mind you my plan is still to just install these cameras for looks.  So I decide rather than my GF and I drinking wine and falling off ladders I will hire this company to do it for me--there is nothing on the website that these guys know how to or a willing to do all the computer stuff (Me being Gen X, forgot that computers are the Millennials life source).  

So after a few short and helpful texts and phone calls and A LOT of flexibility on their part.   We have an appointment and everything is set.  

Sunday afternoon, Andy and Eric (I hope I got the names correct) come to my home and not only install the cameras, but do the computer stuff, and then take the time and share their knowledge on the best placement  for the cameras.  But they allow my son to tag along behind them and offer his opinion.   Then, as it turns out I need a little help in the WiFi department.   So they then not only help me understand what I need, but google it to show me what I need and offer another appointment to make that thing (Booster) work as well!  

Bottom line. This is a great company.   You get polite, friendly, helpful team to come to your house -- No Matter where it is, they told me so -- to do a job that, may overwhelm you a little, but they know how to do with expertise.  

I have already told all my neighbors about them...so fingers crossed...they will use them as well.  

As local families, we all have that uncle, cousin or friend who can paint your house, or lay some tile or in my case handle computers & cameras, but we all know how side jobs work...when Uncle can come he will come, and if he cannot finish today, he will next time.   Why not hire a great company with great people, who really just want to do their job and make your day run a little smoother?

Very happy...too bad I can't give Ten (10) stars.  Recommended.  Great experience from start to finish.  Phone, text, email communication was clear, concise, courteous.  Nate, Mateo, Andy, Jordan, and Sean were knowledgeable, hardworking and professional.  I had the following done:
Small and Large jalousie window repair, Garage siding, Interior door replacement, Bathroom drywall repair, Patched Doors, Built Screens, and hauled away a Washer / Dryer and a cabinet.  They can do it all!  Thank you very much.

Jordan came to fix a leaky toilet and change multiple outlets in my home on short notice, he did a phenomenal job. Very quick with his work and very thorough, also he arrived early and informed me in advance of his arrival time, definitely would recommend Handy Andy to everyone in search of a quality handyman.

What a superb company! They provide a quick and reasonable estimate. Remind you when the service day is coming up. Their technician calls before arriving. He arrives on time and goes above and beyond providing excellent service. Joseph Louis was our technician. Our job was replace 2 ceiling fans. He not only replaced them timely but when they showed a little wobble he fixed the problem. The problem wasn't him. The ceiling fans were flawed. He explored what the problem may be including removing the fans making a quick adjustment and securing them better to the ceiling. He explained his steps clearly along the process and made sure we were satisfied. Clean up was thorough. Thank you Handy Andy!

I had high hopes for this company based o its yelp reviews, but I was very disappointed.  It took a few calls to get someone on the phone, then finally a rep, Nathan, came by to do an estimate.  I had a bunch of odd jobs.  It was a Sunday and he said he would price it and contact me with a quote.  I didn't receive any follow up three days later so I called him.  He said he was still trying to get prices for the supplies and would be getting back to me shortly.  Saturday came and I needed to make some decisions and when I called, Nathan said they were still working on it.  This is 3 weeks later and I have received no follow up from them.  

This is not a good business practice and I'm really disappointed.  I really wanted to support these vets, but found them to be sadly unreliable.

Handy Andy Hawaii in my experience is an exceptional company. Their competitive prices, friendly customer service, and problem solving skills make them second to none. Intially, I spoke with Nathan concerning a problem with my household (very professional). Withing in a few hours a technician was on site to fix my bathroom sink. They were pleasently knowlegable about the situation at hand. And fixed it in no time. Would highly recomend.

As the Resident Manager of a condo here in Hawaii, I trust Handy Andy and all their employees to do multiple jobs.  Sean was just here on a project and completed it on a timely basis and professionally.  Now that they have a contractor and plumbing license ~ there is no stopping them!

I decided to try Handy Andy.  After many other local unreliable workers over the years, I am very impressed by the courteous, on time when promised, and clean all the workers are.  They all work as a team, all in contact with other teams and if needed, come to assist in times when the job hasn't gone as originally planned.  As in all remodel or construction jobs, nothing ever goes easily as planned... These guys are great!  I am very happy with their work and cleanup at the end of the day as well while project is still in progress.  I think their pricing is fair, and worth it!

I am having them do many more projects because of their performance.  I live in Hawaii Kai in Mariner's Cove.  They are not just small job guys!  Tony, Brice, Sean P., Sean T., Ikaika, Alfred were great!  Wallpaper removal, dry wall, skim coating, ceiling crack repair, painting.  CMU cement wall stucco covering and painting.  Outside house painting, and garage expansion from 2 car carport to enclosed 4 car garage!

Well done so far!

Great great service from beginning to end. Receptionist was very friendly and the estimate process was quick and I was able to make an appointment right away to replace my medicine cabinet. I compared all the price estimates with other companies but this was the most reasonable. Handymen were able to make it earlier than the appointment and finished within 15 mins. Definite recommend!

Auwe Handy Andy! I really liked your prices and your work and workers. But u guys gotta repair your communications! 3 days no hot water. I work in a hospital dealing w possible COVID and other patients requiring isolation care for transmissible infections so I need hot water to bathe with. From Sunday till today I been calling. What I tell the girls that answer the phone gets lost in translation when it reaches the frontline workers. I don't hear a recording that says This call will be monitored for quality service so mayb u should invest in that. Or switch to another oversight company if u guys already invest in that. 'Cause 1) I asked for an on-sight estimate the first call and received an invoice asking for a down of $157 before anything could be started. Now the last time I called back in December an on-sight estimate was $25 and it went towards the work if any work was then scheduled. Now I don't know if that's COVID rates but $157 for an estimate seems a little steep! Then when they called Mon the girl said she would have a technician call me back. Within an hour I did receive a call - but when I asked q's about heater problem he told me he as the estimator NOT a technician so he could not answer my question but he would have a guy call me back later. No call. Well I did receive a call w an Oregon area code. But I don't know if that was their guy cause he never left a message! I don't answer any calls I receive that I don't recognize - esp out of state or off island calls cause I read scammers can access all kinds on home numbers (incl state area codes) to run their scams and that w some of them all you gotta do is answer the call and they electronically start scamming. So if I see a number that isn't ID'd from my contact list I wait for the voicemail to assess whether to call them back or not. Like I said that out of state number never left voicemail so I assumed wasn't Handy Andy so I continued to wait got busy doing stuff with the rest of my life, then realized after their office had closed (around 6pm - shower time) that Handy Andy had never called back. 2) So gave um 3rd chance (3 strike rule) just cause I like their workers (professional, knowledgeable, and skillful) and the work they do. But the girl I spoke to asked me to repeat all the info again (Name - spell please, phone number - area code please, address...) so I told her look it up cause all that info was given Sun and Mon and both times the girls said I won't be asked for it again (except for name spelling so they could look up records for the rest) cause it's in the system and they can look it up by my name. So this girl today says Ok I'll look it up but I have to put u on hold - then leaves me hanging. So...I hung up, went back to Yelp, and in less than 10m have someone coming today at 12! Handy Andy I'm not hating. I really want u guys to improve this part of your service. I like and trust your frontline workers. I've had a few jobs done by you guys and have been very happy w not only the workmanship but also the attitudes and professionalism of your frontline staff. Awesum guys! But always I've encountered these same issues w communication b/t office and frontline staff. Last job estimator failed to pass on all the requested repairs to the worker. So when I came back to check just before the guy left for the day to ask about the repairs yet to be completed (was a 3 or 4 day job) he said he was unaware of a few of the repairs I was asking about! If I never check and had just trusted all the info was communicated that work would have never gotten done! And having met and talked w face to face w both the workmen and the estimator my gut was that I trust the workers. Estimator nice guy - polished, slick, fast taker, little bit aggressive. Workers down to earth, careful w their words, and everything they said they'd by the end of the work day was done. So my bet was they truly were not told everything. Please Handy Andy fix this communication problem! You guys do Excellent work fixing other people's problems - now see if u can fix your own. Aloha and good luck w that. I sincerely mean that cause I want to start using u guys again. But until that's addressed, sorry but no can...

We so appreciate the professionalism and great work from Handy Andy.

We had a bunch of random jobs, spread over a few days: including cleaning and staining ceiling soffits, small tree root removal from rock walls, replacing a torn mesh screen (they even built a scaffold to reach it), fixing sticky doors, replacing a lock, fixing faucets and installing garage shelving.

They were extremely prompt and responsive. I received texts and calls notifying me about estimates, arrival times and scheduling. Their online system for quotes and payment is easy to use.

Love that there is a team of guys to get the job done efficiently! Thanks to Nathan, Matteo, Sean, Bryce, Andy and Jordan for fantastic work, and for your service!

Very, very impressed with Handy Andy Hawaii.  Had my wood-rotten lanai almost completely rebuilt, and the results are astonishing!  Shout out to Nick, who handled the appraisal and estimate, and to Phil, who did the hard work.  The project started as a lanai rail fix, however Phil noticed extensive wood rot that extended to the base of the balcony lanai.  Without excuses he demo'd all wood rot off the lanai then used new lumber and composite (Trex) to ensure the new lanai was structurally sound.  Paint was professionally applied to perfection.

***NOTE***: Some benefits with Handy Andy Hawaii that I want to share:

They take credit cards and not every handyman business does!  This is great for paying a portion up front for materials and having a way to recoup if something goes wrong (which you don't have to worry about with these guys).  Be careful of handyman services that are cash only on this island - a lot of people get ripped off!!  Handy Andy Hawaii are licensed and have insurance!  This is important if they get hurt on the job on your property - no worries to you as they are professionals with coverage.  You get what you pay for.  They may be a little higher cost, but looking at my lanai versus my neighbors...well, the results speak for itself.  They show up ON TIME, ON SCHEDULE, NO EXCUSES. 100% PROFESSIONALISM FROM EVERY SINGLE PERSON ON THIS TEAM.  This was every day.  Communication was awesome!  From the initial call back from the company to the last day for follow-up, the lines of communication were open.  The final receipt had a list of all products purchased, labor - everything was open and listed out.

Veteran owned and operated.  Great team that you can trust in your home, no worries.  I won't waste my time calling any other company... because these guys are that amazing!  Thank you for making this project an absolute success!!!

A pleasure to work with reliable people who arrive on time or call when delayed.  The area was cleaned up and the workers are courteous.  Handy Andy is the top of my list to call.  Thanks for your kokua, Handy Andy!

I called around midnight on a Saturday night for service. Joe Lewis called right back to confirm and arrived within 30 minutes. He got straight to work and resolved our problem! I would highly recommend this business and especially Joe! I'm sure he was exhausted from all the calls they were having but he was totally professional and awesome! Thank you Joe!

Handy Andy was the only plumber that would give me an estimated quote over the phone however refused to give me a date of service until a deposit was paid. Once I paid the deposit, the appointment ended up being in 2 weeks! Would recommend transparency or a refund if the appointment is not within a reasonable time.

I hired Handy Andy to install pantry shelves, and also got a quote to do an inside painting job. Although I ended up going with another painter due to their high pricing, I was very impressed with the Handy Andy team from the get go.

Making an appointment was quick and easy over the phone.

The dispatcher who I booked the appointment with, sent an Estimator to take measurements to give a quote. We received the estimate the same day, literally hours after the Estimator came by.

My pantry shelves were picked up from Home Depot and installed in my home that same week. The job itself took less than an hour.

Handy Andy hires predominantly Veterans, so hiring Handy Andy is a great way to support our Veterans.

I recommend Handy Andy if you are looking for general contractors and handy professionals, and will definitely consider working with them again.

Handy Andy was very responsive to my request for an estimate and was able to get the repairs done in the timeframe I needed which was ASAP.  It was a small job that included painting and repairing some wood rot.  I would recommend Handy Andy and use them again in the future!

I would definitely recommend these guys to anybody in need of some quick help with around the house maintenance. They got back to me quickly for a quote and when they came to do the work they got it done fast and in a very professional manner! Definitely made the process as easy as possible for me.

In a cascade of increasing dismay, I noted first a clogged shower drain, followed by a clogged toilet and a second shower drain clog.  At 1:45pm on a Friday, I realized that I had a major drain blockage, and I started looking for help.  The first plumber service I called didn't answer.  At 1:53pm, I called Handy Andy.  The answering service took my information, and notified me of charges for an unscheduled emergency service visit, saying that I would soon receive an email notification of our conversation.  The first email showed up at 2:07, followed at 2:08 by a detailed estimate and quote.  I responded at 2:08 and received my confirmed work request at 2:09.  Handy Andy called back at 2:32pm, saying that a jobber would arrive between 5pm and 7pm.  At 5:03, Joe called saying he was enroute, and he arrived on site at 5:30pm.

Within a few minutes of inspecting the problem, Joe had his drill snake out and was starting to thread through the drain cleanout leading to the blocked line.  He warned ahead of time that opening the cleanout plug might produce a stream of water (which it did) and recommended soaking the area with a hose to dilute the effluent.  Fully extending the drill snake three times produced a rag that had evidently been lodged in the line for some time (with seven grandchildren under the age of nine, such things are not unexpected), but the line remained blocked.  Not having a 100' snake with him, Joe called around, then decided to drive to a hardware store to buy one.  Returning in under an hour with a brand new tool, he set to work, eventually clearing the blockage, and solving the problem.

My wife and I were immensely impressed with Joe's knowledge, energy, and persistence.  By the time he wrapped it up at around 9:30pm, the drain was clear and running, he had carefully cleaned up each area in which he'd worked, and we had discussed two other plumbing concerns and come up with plans to address them in the future.  Needless to say, we will call Handy Andy when we're ready to tackle these projects.

Beyond his evident proficiency and industrious persistence in the face of a stubborn problem, we were also delighted by Joe's cheerful, courteous, and friendly demeanor.  Before he departed, I made sure to show him all of the house's relevant drain cleanouts and the water shutoff valve locations.  You can be certain that in any future problem, emergency or routine, I will call Handy Andy and ask specifically for Joe, although I have no doubt, given the company esprit de corps that anyone they send will do the job quickly, efficiently, and at a very reasonable cost.

Handy Andy was recommended to me by a fellow Real Estate team and now they are number one on my call list! I initially called for an estimate and they were able to get someone out to the property right away. They were not only quick and efficient, but were very friendly as well. Their prices were fair and so we decided to move forward with the repairs.

During the repair process, it was evident that they were highly skilled and knowledgable (Jack of all trades). I would highly recommend them to anyone for all their Handyman needs!

I had a water leak into my condo from above necessitating the removal of a Murphy bed so the drywall could be replaced. The construction company was unfamiliar with how to do this so I found HandyAndy. They had some guys who were familiar with the installation of the bed, and so they were able to do a good job of taking the bed off the wall so the drywall could be replaced. Then they were able to reassemble the bed afterwards. They showed up on time, knew what they were doing, and they were professional in every way. I would highly recommend them. In fact I am planning to use them for more work related to the water leak.

Had a few minor eye sores I wanted to get out of the way. Came across Handy Andy Hawaii and decided to give them a call. I will have to say that I am glad I did.

Some handymen work alone, so it was hard to find one that could get a good time/date scheduled. Not with Handy Andy Hawaii. They have multiple individuals who can do pretty much any job, so getting a appointment to fit my schedule was not a problem at all.

They came out and took care of all of what I needed. I must say, their work was fantastic and they are very easy to carry a conversation with. So, I felt comfortable with them doing the job.

Highly recommended and I trust them to get the job perfectly done in a timely manner.

Super fast response time- messaged them about an issue with garage one evening and they were here next evening to fix it. Unfortunately a piece is broken and needs ordering but super helpful and offered to assist with finding/ordering the piece. Will definitely keep their number handy. hahaha

Great crew and great work ethic. The projects were done to an excellent standard, They went above and beyond. Mateo and his crew were detail oriented, and the finished project was brilliant. Not has much luck with finding others on island to respond, they got back to us immediately, came out that day,  sent us quote the next day and started the work the next week,  and we never looked back. We will use Handy Andy going forward on all our needed Handy Man work.

I recently needed some repair work done after the plumber ripped open my bathroom wall.

I called these guys to to see what it would take. The whole staff was super friendly and helpful. Christa answered some questions I had and set up one of their technician to come to my house. Jordan showed up right when she said he would and presented me with a reasonable quote. He came back the next day and did a great job on the repair.

I'll be hiring these guys for all my repairs for sure!

Excellent service! Sean was quick, neat and very professional. He showed up on time and did quality work. I am very satisfied and happy with my new pre-hung door and will definitely use Handy Andy Hawaii again.

I messaged about 5 different companies regarding an issue we've had for months. Handy Andy was one of 2 (out of the 5) that took the time to respond. They also had the soonest available opening, so I went with them.

Christa called me to get more info on our plumbing issue, and in just 2 days, we were able to get a technician out here. Phil arrived within the timeframe Handy Andy had promised, and he worked quickly and efficiently. Phil explained the issue and the solution. When his job was done, he made sure it wasn't recurring by staying a little longer to see if the problem would arise again. He showed me that the issue was fixed, charged me for the services they quoted me for, and was on his way.

Quick, friendly, and efficient service. I also just found out out that Handy Andy employed veterans--which is such a great thing! Will definitely refer and/or use them again if needed.

Firzt time we used Handy Andy after seeing the interview on HNN. Shawn came today to install fans, light, outlets and was very pleasant to work with. Job well done you're welcome back anytime we have future work

I used Handy Andy Hawaii to complete 4 small jobs: 1) Replace the disposal, 2) replace shower fixtures, 3) repair a leaking toilet, and 4) replace a microwave. My conclusion is that this company does good work at a fair price.

I received prompt and reasonable quotes for each job (which included purchase of the appliances). Another company sent a non-itemized quote that was 40% higher!

Handy Andy has experienced handymen mentoring novices - a great model to give people the opportunity to develop skills.

I especially want to commend Joe for going the extra mile to stop the toilet from leaking. This was an unusual problem that required 3 visits to resolve. Joe was diligent in getting the job done, even checking things on his day off.

One thing to be aware of is that the customer needs to be flexible about timing, as an earlier job may take longer than expected, etc.

Thank you, Joe and Johnny, for all your help!

The guys from Handy Andy are a great team. I appreciate all the effort they provided on our job.

Handy Andy did a wonderful job fixing my sticking door, installing my smoke detectors, and curved shower rod. It was done efficiently and my place was left very clean and it was done at a reasonable price.

Very impressed with Handy Andy.  Their response to my request for an estimate was quick and in less than a week the services were completed.  I needed a ceiling fan installed & a foyer light replaced.  Andy came  with another gentleman (sorry I have forgotten his name).  The work was done quickly & neatly and they took out the empty boxes and disposed of them.  I would recommend Handy Andy to anyone.  I plan to use them again for some other jobs that I need done.

I recently had an after hour plumbing situation that needed to get addressed ASAP.  Joe from Handy Andy came to my apartment at late hours to get my sink unclogged.   From what I see, it was a pretty tough job.  While he did not succeed the 1st few tries.   But he never gave up.   Joe resolved the situation with a CAN DO attitude.  I am extremely grateful for Joe coming to our aid afterhours.  I would highly recommend Joe and this company.

Ok review update after having my store fixtures completed by Andy three days later one came out of the wall and it was the holiday.... I was booked with appointments but Jordan and Sean came over immediately from the same company to fix my problem really fast .... talk about OUTSTANDING Customer service from this company Im very very impressed... so impressed I had them mount my TV in my office space the same day... because my trust in there business has been earned!

I used Handy Andy to repair a dilapitated pergola in my back yard.  First let me say that the company responded very quickly when I first inquired about an estimate...I LOVED THAT!!!  I tried several other handyman businesses with either no response, or unsuccessfully getting these other guys to honor their prior commitments to just give me an estimate--kinda fustrating when you have to call them multiple times and still get no estimate, just empty promises that they'll be over.  

Mateo was the PROFESSIONAL sent to handle this job, and I was very satisfied with his work.  He communicated when he was coming, was really courteous & respectful, and did an awesome cleanup job after he finished.  He really knows what he's doing, and I'd hire Mateo back for other jobs in a heartbeat.

Also, I feel that their website is really well done, making work orders, scheduling, and even payment a breeze!!!  Of course, if you prefer talking to someone instead (I did this too), the gentleman handling my inquiries was very courteous, knowlegeable, and a pleasure to deal with over the phone.   Mahalo Handy Andy, I'd definitely would use you guyz again!!!

My experience with Handy Andy was excellent. The initial response was timely the estimate for multiple repairs was fair and in my opinion very reasonable. Work was done as scheduled, neatly and completely. Information over the 3 Days was timely and sensible. Any questions I had were answered promptly and as far as I can tell accurately I found them to be trustworthy and reliable. I will definitely use them again

Called these guys last week and they said that they can repair or replace my blinds AND they said that they can replace my window hardware. They called me back 4 days later referring me to another company that can help me. I called the other company and they can't help in anyway. No So Handy After All.

These guys are great - it is extremely challenging to find a reliable handy man in Honolulu. Nathan was extremely helpful and not only returned my phone calls, they showed up when they said they would and did a great job!! Quick, efficient, honest, reasonably priced and courteous.
They are my new go to guys for my 100 year old house that always seems to need something fixed!! I highly recommend them.

I had a bedroom door replaced and I have to say Jordan came over and replaced it professionally in a timely manner.
I've used Handy Andy for several small projects already. Best Handy Man services on the island. I highly recommend them for all your home repair needs!!!!

Zero stars! Had someone come out to look at the place for an estimate. We were having a lot of renovations done on the house so we gave them 2 weeks to get back with us. After the two weeks passed we called them to check in on it. They said they would have someone get back to us and we never heard from them. This happened x3 times where we tried calling them and got no return phone call. What is the point of having someone come out and take the time to look at the work that needs to be done if you are not even going to provide an estimate? After waiting over a month we finally gave up on them and went with a much more reliable company. Handy Andy lost a good profitable job and a loyal customer!

Nate was very quick to return my phone call with a quote.  Andy was the one to perform the services requested.  He was on time, professional, very knowledgeable and went above and beyond what I could have asked of any contractor.  I would highly recommend Handy Andy to anyone and will continue to use them in the future.

The best service, with excellent people coming out to do the work and customer service reps who are fast and responsive. I had a terrible emergency in my studio and they fast tracked the work and they identified a leaking toilet that was about to get much worse.

What happened to you guys? Last time was great service, and job well done... this time I can't even get service? It's been 5 days, and I've reached out twice. Called someone else, they were here and gone within the same day!!!! Don't waste your precious time, move on to the next name on the list.

What can I say?! Wonderful, professional service. They came out to take care of a honey-do list as we've just moved to the island. They arrived and got to work. They assembled a trampoline with enclosure, a bball hoop, hung our flat screen/sound bar on our concrete wall as well as other pictures. They also hooked up our washer and dryer! All done exactly to my liking. I even had a question after they left and they called me back and walked me through how to get the sound working through the sound bar! Above and beyond. I know I will be using them again and you should too!! Thanks Handy Andy Hawaii!

Only hire Handy Andy if you like exceptional customer service experiences and really friendly people. Ikaika did an incredible job helping me hang some heavier pieces of art, mirrors, and shelves. His attention to detail and great personality made this an excellent experience. Highly recommend!

Awesome Job!!! I would highly recommend!!!! On time and professional!!! Reasonable prices and Outstanding Service!!!

I had window repairs, screen repaired, toilets repaired, some molding replaced.

If there were more Stars I would give it to them!!!

Glenn

The company has far too many layers of bureaucracy to get things done in a timely and cost-effective manner.  First, the estimator came out to my property.  That appointment was set up by the scheduler.  Then, they asked for 1/2 down.  This amount was due a week or two before the work began. Then, the scheduler called and set up a time for the contractor to come.  The contractor then postponed as there was a conflict in his schedule. The job was delayed by two weeks and they still had my large deposit.  Then, the contractor came and ultimately told he couldn't deliver half the items on the estimate.  This process occurred over a two day period as he called, asked questions, checked out issues associated with the job, and then ultimately said, sorry ... I can't do this or that.  After all this time, I ended up with 1/2 or less of the estimate completed.  Sure, they didn't charge for what they didn't do, but the time involved on my part was considerable as was my frustration.  If the contractor also did the estimates and the scheduling, a lot of time could be saved all the way around. Finally, the quality of the work done was substandard.  A patch on some water damaged wood was not sanded properly and now I have to sand it myself to make it flush with the external facing beam.  Overall, I am very disappointed and will not use HandyAndy again or recommend it to another person.

How do these guys have a 4 star average?  I'm writing this for my girlfriend who has a home in Hawaii Kai since she doesn't have Yelp.  I was present for the first time they came out, nearly an hour past the time that was agreed upon.  It was a simple kitchen faucet replacement that should have cost less than $100, but they told us it would be more than $250.  Just to get the overpriced quote took almost 2 weeks of following up during which time we could have just done it ourselves.  Horrible business, follow up, and customer service.

I have used Handy Andy twice so far and am very impressed with the workers that service us. Today Jordan patched a drywall hole, painted and sanded it and installed a shower head with an attachment he suggested I buy for my purposes. He was polite, efficient, did a fantastic job, cleaned up, was on time and made me a happy camper. The five stars is for him. I have had issues with the office staff in the past (e.g. not returning phone calls, etc), So would rate them separately.

I really love the business philosophy & mission statement of Handy Andy & how they support our vets with jobs so that's why I'm not giving them a one star rating. However, when I called to schedule a repair for a toilet, I was told that I would be receiving an call back shortly. I never received a phone call. I waited for a couple hours, then about 2 days to hear back (I really wanted to support our vets!). There's only one toilet in my apartment & I was forced to stay at my parents house or drive to a nearby public restroom for the days I waited for a call. Eventually I just had to go with another business.

Idea of this business is cool & the other reviews look great, but maybe the phone operator just needs more training.

Changed out bathroom faucets.  Great service.  On time.  Great explanation and very experienced.  Would highly recommend for plumbing work.

I hired Handy Andy Hawaii to repair a leaking toilet after reading the great reviews on Yelp.  The company responded quickly and sent an estimator the same day.  The price was fair and they could do the work within a few days.  The repair team showed up on time and were very professional.  Very happy with the completed work and the price.  We will definitely use them again in the future.

This is the first time I've used these guys, and they're great! Such an easy and seamless process. I called them on Friday and they were extremely helpful and eager to work. They were scheduled two days later. They took great care of my lawn and patio. And the payment process was super simple and well priced. I definitely recommend them and who better to give your money too than working veterans! Thanks for the help guys!

We had water build up under our kitchen sink and I thought it was because there wasn't a good seal between the marble countertop and stainless steel sink.
I requested a quote from Handy Andy and the appraiser who checked it out said the leak was from the garbage disposal. When the actual repairman (Troy) arrived he said the garbage disposal screws were loose and needed to be tightened, if we had any more issues just give them a call.

Thank you Troy for being honest with us and now we don't have any leak under our sink
*yay!* Support this Veteran business- I know I do :)

We hired Handy Andy for a kitchen upgrade...new ceiling, backsplash and paint.  Jordan and crew were on time, professional and very conscientious about their work.  Highly recommend!

The concept of Handy Andy seemed promising, unfortunately they cannot deliver.  I contacted them in Oct 2018 to have a screen replaced.  It's now April 2019, after numerous calls and emails with promises they would deliver, I received an email that my job is closed, yet I don't have a new screen door.  Quotes were not delivered on a timely basis, measurements lost, and they didn't show for appointments.

Big Thanks to Sean and Matteo!! They showed up on time and did a great job.
Mahalo
-Pierre

Me and my wife needed to have our tv mount installed and Nick came out here in no time to do it on the same day. He did it very precise and very professional. He answered all my questions and asked if there's anything else he could do for us! I will definitely recommend Handy Andy to everyone! I wish I could put more than 5 starts!

Professional, Timely, Genuine!!!! It seems everyone knew their part and carried it out as a team.  The front man, the meticulous, the handy, and the go-getter.

This job was for a window replacement.  Handy Andy provided a timely tip that windows were on sale at Lowes which significantly decreased the material cost.  Once the windows were received on island and the old windows were removed... the job grew due to un-foreseeable  interference's.  The team adjusted without any fan fair as if they expected a few curve balls.  The repairs completed with meticulous workmanship far better than initial install.  Labor prices are market fair and attention to detail is well above average.   I will be using them again.

Solid Handy Men are hard to find so happy to say I had a great experience with these guys from start to finish.  Requested a quote to get some lighting installed for my workplace warehouse. Got a response within a few hours from Nathan who arranged to send Matteo to assess the area.  We had an idea in mind of what we wanted but Matteo was really great about offering multiple solutions that made better sense for LOWER costs.  Who does that now-a-days???

Nathan was able to get us on his schedule in a time frame that was convenient for us.  Jordan arrived to do the lighting (gave me a heads-up call 30 minutes prior to his arrival which was greatly appreciated).  He knocked out the warehouse lighting in less than an hour.  He was also able to switch out 2 additional light fixtures for me for a very nominal cost.

Nathan, Matteo and Jordan were all very knowledgeable (these guys know their stuff).  Both Nathan and Matteo were very patient with the many questions I had prior to the work being done.  I also appreciated that they were super easy to communicate with (phone, text, email, yelp messenger) and were always prompt in their responses.

I will definitely keep Handy Andy Hawaii on speed dial for future projects.  Thanks Guys!!

This business is terrible I can't believe they have this many stars!!! I have a business and had minor work to be done that included removal of carpeting and dry wall patch they already charge more then i was expecting well my philosophy is you get what you pay for... not with this company they came in told me it would be done within a day after running into some obstacles which happens they told me they would be done in a few more days. That turned into two weeks with no communication from them no one showing up and the work is still not done and I refused to have them finish and I have yet heard back from management. My customers are assuming that I'm closing from the look of it and no one is taking care or responsibility if this situation!!! Shame on you folks

I had a bad experience working at a customers house with a handy andy employee.  I was called in to do a leak search and repair.  As a state licensed plumber with over 26 years experience in the trade i found myself being questioned by a snot nose employee who more than likely was not alive when i started the trade.  Long story short he said that handy andy can do the same type of work and they are licensed plumbers.  Bullcrap!!!  Painting walls does not make you an expert in plumbing.  Jack of no trades and master of none.
that kid is lucky i need my job.

Andy did an outstanding job replacing our kitchen sink. Great customer service and job quality. Definitely recommend their services.

Used Handy Andy to install a shelf in my kitchen and they did a great job and to my 100% satisfaction.  

I reached out via Yelp for a quote and they got back to me quickly with a quote and scheduled the work.  I made a deposit and the payment was done online via secure site and it was quick and painless.

Doug was the tech that came out to do the work and he was really professional and quick.  He explained what he had to do and got it done in a professional manner.

Overall I was very pleased with the progress and work conducted and I will recommend Handy Andy as well as use them again in the future.

Handy Andy was recommended to me by a friend, she stated that its a company ran by veterans and as a disabled veteran myself I thought what better way to get help with stuff around the house that I physically cannot do due to my back and give business to local vets
- Initial visit went great- On time, had lots of great ideas to fix everything around the house-couldn't have been better-
- Received the estimate and realized there were a few items missing that I needed done- Called, left messages and even texted my estimator for almost 2 weeks! I needed to speak to my estimator to get an estimate with the projects he did not add on- No return call back or anything- The lady on the phone kept saying I will get ahold of him and have him call you back-
-Finally called and asked to speak to a supervisor- The supervisor did call me back within 24 hrs- was given an apology and told that my husband had received a call back- I was thoroughly confused as I was the one who made initial contact, I was the one who needed the work done, my husband who doesn't have access to his cell during the day wouldn't have been able to answer the phone! Why would u call him and how do you have his number?. I told him I wanted a revised estimate and would get back with them if I wanted the work continued-
-Received a phone call about 2 weeks later asking if I was ready to put something down on scheduling, I figured that maybe they were having an off week and the supervisor seemed so sincere I would give them another chance, I scheduled for some work to be done in about 3 weeks-
- Here I am waiting for no one to come over- I called Handy Andy and apparently I am not on the schedule- Big surprise- I was even called 10 days ago to confirm my appt, and I asked the lady on the phone if the guys coming over would be able to do/change a project- She said it shouldn't be a problem and that I would need to talk to them when they got here. But it doesn't matter as mysteriously my appt is gone- Either they have an extremely inefficient scheduling procedure or someone at Handy Andy is purposely messing with my family-
-The whole process shouldn't be this difficult, When someone calls to speak to their estimator they should get a call back, when appts get made someone should show up esp when their company confirms it not 10 days earlier- If you go through Handy Andy all I have to say is God speed on your Journeys

I sent out request for a quote and at first I thought he was good based on he responded right away. We exchanged a little conversation about the work I needed done and he told me he would get back to me the next day. The next day no answer, I got ghosted from a handy man!!

I called and left a message. Nick returned my call in 30 minutes or less. Then he called me back to let me know that one of his guys was in my neighborhood. He said Mateo would call me when he was on way. This is exactly what happened. Mateo is a friendly guy and got straight to work. He helped me fix a hot water problem in two of my showers and helped me fix our Master Bath shower by replacing the shower arm and shower head. All in one day...every shower in my home is fixed. Thanks Mateo! I can now enjoy showering in my own home again. Aloha, The Ahuna Family

Updated review (6/16/18):

Both the technician who serviced us and the manager called to follow up the next day, in large part to our Yelp review below.

The manager informed me that the technician selected the wrong item from their services list and thus, the charge was higher than it should have been. No problem, the technician could have been just starting on the job. Everyone makes mistakes.

We discussed and settled the issue with a price which was agreeable to both parties. We received a refund check for the difference in less than a week. Thank you!

Both the technician and the manager took the time to listen to my comments and concerns. They were very easy to work with and professional. It seems that Handy Andy Hawaii is very concerned about providing excellent customer satisfaction and also listening to feedback on how to improve their business processes (as they are a relatively young company). Kudos for this approach, you're on the right track to success with this.

Now that the price was in line with expectations, I'll add back the 2 stars plus a half star for the change in appointment times. That leaves a revised rating of 4.5 stars.

Thanks again for your follow up and prompt resolution, it is appreciated.
______________________

Original review (6/8/18), 2 Stars:

Late and Expensive.

Originally scheduled a toilet valve repair for 12-2 pm. Then it got moved to 4-6 pm. Then work finally started around 715 pm. Company did communicate all schedule changes successfully.

Valve replacement took less than 1 hour and cost nearly XXX. Their minimum service fee is a fixed charge which does not go toward any costs in the job as a minimum. Instead, it is added to the cost of the job. Replacement of valve and flapper only. What could I do, I needed it fixed.

Worker courteous and did the job successfully. No problems with the work so far.

Recommend a full quote prior to the worker coming out so you don't get sticker shock.

5 stars for the job getting done, minus 1 star for lateness, minus 2 stars for sticker shock price. On my value scale, it's a 2 star value vs price.

Will look elsewhere next time. I'm pretty sure I can find another company to do the job for 2/3 of the price I was charged for this type of small job and be on time.

Great price and got the work done fast. I had a really good experience with these guys fixing my plumbing. Very professional and on time. I will definitely be using them again.

Another difficult project accomplished on time and in budget by the Handy Andy team! THIS IS OUR GO TO SERVICE PROVIDERS. We are pleased that we can count on them for great service! No need to jump on a plane from the mainland, just call HANDY ANDY and problem solved!

Updating 1-star review because they showed up the second time and did good work on the pipes under our sinks. Left off one star because at the Building Expo, the person we spoke to said they could handle the electrical work we described, but after our appointment, they gave us an outside recommendation because they said they couldn't do electrical. O_o

I am not the most handy when it comes to installing things around the house.  I bought several rubbermaid closet organizers.  I began the process by removing the old closet rack.  Big mistake.  Managed to only make the holes in the drywall bigger.  I then decided i was going to try and install one of the closet systems i bought.  Another mistake, not confident enough to know what i was doing, so I called Handy Andy.  I got an appointment a week later.  Bryce was running a little late, but had the courtesy to give me a call 10 minutes before my appointment to let me know he was running late.  he came and installed two of the systems that i requested, and was done in a couple of hours.  I'm very satisfied with the work he did.  I would definitely give them a call again if the need arises.

I've heard bad things about this company their in the process of being sued. I don't recommend anyone doing business with them!

Fixed our cabinets and replaced our sink faucets. They were very prompt, professional, and courteous.

Today was our fourth time using Handy Andy Hawaii, and the second for a plumbing situation within days of a holiday.
Since their rep was able to view our photos of the situation before he arrived, he was able to give us options right away -- and he even picked up the replacement faucet we wanted from a link we texted to him.
It made the difference between limping through Christmas with a taped-up supply line on our guest bathroom sink and having a new, worry-free faucet.

It's easy for me to give the lowest star. They requested a $50 deposit for them to come to the home and give me a job estimate!
Why would anyone do that? Sorry.

Called multiple companies to replace our window unit air conditioner with a only a few companies responding back with out of this would prices, Handy Andy Hawaii was the best at prices and the FASTEST response. Their response time was within a few hours from me contacting them thru yelp. Within a few days, they were at my house with a brand new unit. Took less than two house for two of them to take and out install. Look to Handy Andy Hawaii for all of your needs. Either big or small, they can take it on! Mahalo Handy Andy!

I had some problems with some of the work done on a replaced screen door and was initially disappointed; however, they were able to honor their work to redo it even though it was a year later.  
I had a doorbell replaced, kitchen sink and cabinet doors/hinges worked on, fan in the bathroom, a screen in the lanai installed, a toilet repair, etc.
The workmanship was great!  If the customer is unsatisfied, the CEO will work with the customer to their satisfaction.  They are quick and efficient to do the work in a timely fashion.

I had a badly clogged bathtub drain.  I tried my best to clear it myself.  I even rented a manual plumber's snake but to no avail.  I needed help with this one.  I called several plumbers.  Two didn't answer.  One said they were available the day after tomorrow and I needed to make an appointment which I did.  Then, I saw Handy Andy on Yelp and decided to give them a call.  They were very nice over the phone and said they will call me back to see if they had any technicians available.  It was about 2 in the afternoon so I wasn't too optimistic.  Shortly, thereafter, I got a call back saying they could accommodate me the same day.  Sean was able to meet me by 5pm and he worked really hard on my stubborn clog.  I felt bad that he broke his cable in the process of clearing up my clogged tub drain.  He didn't charge me for the broken cable and I was thankful that he was able to clear it up.  Sean was very courteous and I'm glad I met him.  I hope I don't have to call him for a plumbing problem again, but I wouldn't hesitate to call if I did have another plumbing issue.  Much Mahalo, Sean!

Prompt estimator, reliable, friendly, and reasonably priced. These guys can do it all!

My daughter had used Handy Andy for work in her home. She was extremely complementary of the services provided. She highly recommended that I use the service to rebuild the flush mechanism on my toilets. I hesitated but contacted the Handy Andy online. They surprised me with their prompt reply to my inquiry and also an immediate quotation for the work as I described it.
An appointment was arranged to survey the work and provide a consultation and to arrange a time. The consultation was great and the rep, a Jordan Sommer, provided all the information I would need to proceed. The work was begun as scheduled and quickly completed without delay by the rep mentioned above.
I am thoroughly satisfied with work as completed and the price charged, Handy Andy is first on my list of providers as their assistance is required in the future.

I've used this company multiple times in the past with NO problem. Great quality work, money supports Vets, and friendly staff. Unfortunately, I am forced to find help elsewhere (Keep in mind, this was 5 STARS before).

Their process from service request to service completion is inefficient and flawed, which left me with a problem for nearly 3.5 months. Also, I decided to leave this review because I literally reached out to them FOUR times because of various errors on the invoice and lack of call back regarding upcoming services. (I am known to be patient among my peers - FOUR TIMES though - the limit has been tested.)

As for my experience, I contacted them via Yelp and email first. After providing some info, a sales rep would call the next day and ask the same questions that I gave already! How redundant...it seems they have different departments that are not connected well... So after the sales rep, they sent an invoice with my name and address incorrectly spelled...Had to yelp message, email x 2, and call them TWICE before the corrections were made...Since 9/2018, I've managed to get two out of the three services I needed...

While someone did reach out later (after my 4th time calling and mentioning this problem, it was far too late. I reached out to someone else and had a problem addressed within 5 days; price was more reasonable as well.

Quick and easy to set up a service appointment.  The service representative was quick, courteous, professional, friendly, and very knowledgeable.  This was my first time using this service and defiantly will use again for future projects and repairs.

Two old Aunties who know NOTHING about plumbing were just delightfully surprised with the assistance provided by Handy Andy...Christian to be specific. I suggested to the company that Christian is a gem, and that he should immediately receive a hefty raise in pay!

Had the proverbial 'leaky faucet,' and Christian was just amazing, efficient, knowledgeable, affable and very patient with us.  He fixed our problem in a timely manner, considering that he had to go get a new faucet for us.  

We couldn't BE more pleased, and look forward to our next unfortunate circumstance that will require a 'Handy Andy.'  Okay, that's really a stretch, but #youknowwhatImean!

Keep up the great customer service...please don't slack off...stay attentive!!
Bravo!

This is the second time I have hired Handy Andy Hawaii and the service was outstanding once again. They came to re-do our flooring. It looks great and I am very satisfied with their work. The workers were very proffessional and courtious. I really want to thank them for for their patience since I did not have all the materials on hand. I look forward to calling them again for my next home project.

Called Handy Andy for a second plumbing job, and they did not disappoint!  Matteo arrived right on time, and did an awesome job!  Was so happy with this company, we even used them for some work in our office.  Matteo was super friendly and efficient.  Every one of these guys goes above and beyond, always offering tips and advice.  Truly a fantastic company!

Found these guys doing an internet search and placed a request for a job at their online site.  A week later they get a hold of me and make an appointment for an estimate for the next day at 4 pm.  I also receive an email to confirm the next day appointment shortly after I got off the phone in which I confirmed.  Got home at 3:30 from work and Waited an hour and a half before calling their number to find out what's going on.  No one one called me to let me know they weren't coming or were at least going to be late.  I get their after hour number and provided my information.  And asked said, so the technician isn't coming?  I get a sarcastic response for and legitimate question.  She seemed annoyed and said she was an after hours persons in a smart as way and then said thank you in a super smart ass way.  I'm a 20 year retired veteran so I thought I'd work with a veteran owned company thinking I'd get great service.  Not so much.  Need to have their phone operators check their smart ass way they talk to people.  Veteran owned or not if you talk to people like that you lose business.  100% non-recommend this business.

ZERO Stars!  Good job making a veteran company look bad Ms. After Hour Phone Service Lady.

***************

Update:  An estimator showed up but almost two hours late.  I still gave them a chance so I showed them what I needed fixed.  Great guy by the way and seemed knowledgeable.  And a manager contacted me and offered me $100 of the job.

Received the quote back and it's was over $1100.  With more than half being in scaffolding rental set up and tear down.  Come on man!  That's like you saying yin can do the job but I need to go rent a hammer so it'll cost you $20 more....dafuq.  

Anyways I received quotes from other companies and I'm going with one of them.  Received a quote for $500 which is more than half of what this company is asking.  Terrible customer service when it comes to the After Hours Phone Operator Lady. ....that's what she said she was...I'm only the..... LOL.  And way too over priced.

Handy Andy was highly recommeded by Glass Guru for removal of an existing wrought iron indoor railing. My initial after hours response was impressive (reason for 2 stars) by an office staff but very disappointing since. Their first communcation did not happen until a few days later saying that someone will call. When that didnt happen, I contacted asking for followup a week later. Again, told that someone would contact me. It's been over 2 weeks now. I've asked other handy persons to look at the job with good communications, feedback and recommendations. My husband is a veteran and we both believe that this is a good way to use their skills and mainstream back into work force but it appears that smaller jobs may not be as profitable or the infux for jobs overwhelming and unplanned. Either way, Handyman Hawaii needs to address the long term course and adjust accordingly with improved customer service if they are to remain a HIGHLY RECOMMENDED business in Hawaii.

This was a bad experience. My window AC unit leaked inside my drywall and I called for a quote. The estimator came out and said I'd get a quote by the end of the day. That didn't happen. The next day I called and I get an email with a quote saying quotes over $2000 require a deposit. Even though my quote was for $800, they still wanted a 50% deposit. When I called the girl that answered told me everyone was busy and someone will call me back. Another day later I get an email that the deposit is now $150 but they still can't tell me a schedule on when the work will be done until I pay. Not a good company or process on having work done. Do yourself a favor and don't bother.

Handy Andy responded very promptly for my inquiry and provided a timely estimate. The technician sent out (Jordan Sommer) is very skilled in his trade skill and was promptly on the job. A very courteous worker Jordan explained fully the job repairs and answered all my questions completely. I recommend Handy Andy for your repairs whatever they are. Well Done! Hand Salute from this veteran!

My family have called the guys from Handy Andy twice and are planning to give them a call again soon. We have used their services to replace old A/C units, replace old light fixtures, install fancy towel bars, repair lamps, hang large picture frames, etc. We are not handy people and are no longer young and limber so we appreciate the help that Handy Andy provides. Thanks so much!

They answered my call for service but took longest time for a quote or follow up.   Used Roto rooter instead.  They are expensive but at least they are responsive

Great work. I had them hang a wall mounted fan on a concrete wall. I called, they came out the same day, installed the fan, and cleaned up after they were done.

The installers were very friendly and did a great job.  I will definitely call them back for more work.

LJK

Being a new homeowner, this was my first time having to use a handyman service. I was a little nervous about about the process but I gota say these guys made it easier than I could imagine. They took all the worry away from the repairs I needed done to my shower and windows. Not to mention they were quick with their response from the first call I made and were able to get me an estimate in the same day. The techs were really friendly and got the job done quick. I highly recommend these guys for any repairs or renovations you need done and I will definitely be using them in the future.

Hooray! A handyman service that's a real business, not just some guy who thinks he can fix things. They call you back, they give quotes, they keep appointments and send reminders about upcoming appointments.
I used Handy Andy to install a microchip-reading pet door, and even though I'm pretty sure the technicians had never installed one before, they managed to do a good job in a reasonable amount of time and I'm really happy with it. I'm looking forward to having them do other projects around the house. Thanks!

I called Handy Andy with several projects totaling a few thousand dollars worth of work.  My call was forwarded to a mainland answering service, and that person was friendly, helpful, and professional.  Three days later I received voicemail from Handy Andy, who provided a different callback number and an email address.   I tried calling first but there was only a strange outgoing message that said something like, Update your IBR message from your air account, and it didn't allow me to leave a message.  So I emailed but didn't receive a reply after several days, and then resent my original message and waited three more days, but they still failed to respond.  You don't get a second chance to make a first impression, and given such extremely poor responsiveness prior to spending or committing any money with them,  I can only imagine how awful it must be to deal with these people when they have you on the hook and there's any sort of problem with a job.  I should have read the Yelp reviews first!

10/11/19 Update:  Having read the response from Michelle at Handy Andy, I'll note again that it was several calls and emails (not just calls) that went unanswered, and had Michelle replied to even one of those messages, there wouldn't be a problem.  And she could have replied within a couple-three days of any of those messages -- it didn't even need to be immediate, like her response to my Yelp review was.  In fact, it's been another day since Michelle chimed in here, ample time to respond privately to any of our original messages, so that was another missed opportunity.  I also wish to confirm that the phone number and email address that Michelle provided in her response are indeed the same ones that were used in multiple attempts to contact her business, spread out over roughly a week's time.  And yes, this motivated me to sign up for a Yelp account.

Submitted my initial quote request on 9/13 with an amazingly quick response to discuss what services I needed.  The lady that I spoke to got my service needs and promised to get a quote out that day.  When asked how long it would take for someone to come out she said it likely would be the beginning part of next week.  Perfect!  I didn't receive my quote from Handy Andy that day/night and since my issue was getting worse and now I risk having much bigger issues, I sent a follow up Yelp message the very next day responding to our conversation letting them know I never received the quote they promised.  

1 full week later, there has still been no response from the initial quick response to my inquiry and my 2nd follow up.  Maybe someone dropped the ball twice on their end, or maybe they thought my job was too small to send someone out which in that case they should tell you up front rather than say they can do it and never get back to you.  

I ended up calling another plumber who was fantastic.  Told me estimated costs, and scheduled someone to be there in 2 days.  None of this empty promises and no follow up responses like Handy Andy.  I will highly recommend that if you need handy man type of help, stick with established companies with more experience and professionalism than this new company, Handy Andy.

We have used Handy Andy several times for small things like painting walls, to larger tasks like replacing sinks. They are always on time, work efficiently, priced fairly, and their employees are some of the most professional and friendly people out there. Thanks Handy Andy!

I have used Handy Andy to replace a screen in a lanai door in town.  And again, I have requested them to help me with some plumbing in my home in Pearl City.  Their versatility is a plus when you need several different kinds of work to be done.  This company is not only efficient, but its service representatives are always extremely professional.  Case in point, Ikaika came to repair two problem toilets in my house.  He did his work quickly and was very pleasant to deal with.  When the jobs were done, there was a discrepancy in the invoicing.  He cleared that up with one phone call.  Even over the phone, their customer service is always personable and thorough.  Jenny (I think that is her name) is a great service agent to connect with.  Thank you, Handy Andy, for your service (military as well)!

When the great flood came, it was these brave heroes who came to our rescue.
When we were deceived by the property plans of old it was these brave men that searched the wilderness of my yard for the main flood gates to halt the flow of water.
In the darkest hours when the sun set and the moon rose and the night air began to chill, they persevered.
When we asked them questions, they provided knowledge.
When we began to lose hope, they continued the quest.
And they did all this with a smile and good cheer!

In all seriousness, these guys are awesome!
I recommend them to all family and friends!

I used the 24 hour emergency line for a water leak in my condo.  Prompt professional service from the phone call to the person who came out to check the leak.  I felt at ease with the explanation and the service provided.

Thanks to the Handy Andy crew for coming in and helping spruce up a new listing!  They removed old permanent wall mirrors and shelves, hung fans and light fixtures, changed out cabinet hardware, removed a wooden platform and more.  They were on time, professional and did what they said they were going to do for the amount they estimated.  I appreciated the communication as to issues that arose - they discussed them with me before moving forward and charging.  Mahalo!

I called Handy Andy to install three air conditioners in our house.  The guy I chatted with immediately offered a discount because of the number of air conditioners, and a good price to get them all done on one day.  We agreed on a price and a time.  The two guys that showed up started immediately, and after a while were done rechecking, painting the board locks, and ready to go.  The leader, by the way these are all former military service men, so lots of Yes, sir and No, sir but all with a lot of respect, informed me that a number of my jalousie windows were not working and if I was interested in them fixing them.  I sure was because most had rusty twists that did not work and were difficult to open by hand.  He went back and checked, came back and told me there were seven that needed fixing, gave a price, and I thought he would have to come back.  But he said he had another team that could pick up the parts and be at my place that afternoon.  I said of course, and the second team showed up about an hour later with all the parts and immediately went at it fixing all the broken jealousies.  And these guys in the second team fixed every one of my windows to work too.
I am going to use Handy Andy on my carpeting work I need done because they are fair priced, on time, extremely respectful, and more than willing to return if not satisfied.  So far, not a single problem with the work, so they are coming back to do more work at the house.  I like their company goals, and their dedication to help former service people get back into our community.  Handy Andy, you have one very satisfied customer in me.

I needed rain gutters re-attached, and they had experience. They adjusted the slope to reduce puddling, reattached the gutter clips, and attached the gutters to the fascia STRONGER with LONGER screws by going into the roof joists. They also used the original screws and offset them to give even more strength.  Professional from first contact to finish, and at a great price comparable to other bids.

THANK YOU Christa, Jordan, and Andy!

First impressions mean everything.  As others have said the business model is spot on. Helping veterans is very admirable. I am a veteran as well and try to help veteran owned business as much as I can. I reached out to Handy Andy via their website quote system--no response. I then logged onto yelp to request a quote. I receive a response saying they wanted to assist with my projects, asked for my contact info and that was the last I heard from them. I've seen the news segment on their company and had high hopes for them but as I stated first impressions mean everything and if following up with a simple quote request is any sign in their attention to detail, I wish whoever uses Handy Andy the best of luck.

The guys did a great job! Very professional and knowledgeable. Best handyman service on island!

Don't waste your time, they'll show up once and you'll never hear from them again!
Showed up for initial site visit promptly, took pictures and measurements and said they'd be handing off the project to their Construction Manager John and I'd hear from him within the week.  2 weeks later and I'd gotten no response so I called the office and they said they would have him get in touch with me later in the day. Well one week later and I still haven't heard a thing!  Maybe they didn't want the job, maybe they're super busy. Regardless, if they don't have the common courtesy to communicate I certainly don't want these clowns touching my house.

Awesome company to work for. My son recently got a job with Handy Andy and they're an upstanding, genuine, hardworking group. Super sincere people. Whether you're working there or getting work done by Handy Andy, you're in great hands!

Wow. This team is so on it. The project manager, Chris, goes above and beyond his title. Beautiful work. They have my loyalty for life! Thank you, Chris and crew!

Handy Andy did a bunch of projects for me, ranging from a repair of my boat dock to fixing the patch of drywall that my dog ate.  Everything was done quickly, looks brand new and on budget.

After searching for months for a handyman to repair my wall due to leaky air-con unit, I was blessed to find these awesome hard working guys! (What's with handyman companies here in Hawaii, anyway? They flake on appointments constantly, but not these guys!) Within a day or two Nate checked the damage and gave an estimate. Within another day or two, they had custom paint and repaired my wall and replaced my ac unit! Awesome job, many Mahalos to Matteo who did a flawless job.

After hearing my ac unit needed to be replaced I was worried the job may take another day or so. I was worried I'd have to go out and get the ac myself, but Matteo drove out and supported local City Mill with a new ac unit while the wall dried a bit.

I'm so impressed with their work that we'll definitely have them out again for a few other minor repairs.

Again, great job guys! Many Mahalos.

I want to give great credit for quick services and reasonable price. I placed a phone call last week and they scheduled the services right away and gave me the earliest morning on MLK holiday, which made me very convenient as I work full time during weekdays. The service guy(forgot to ask his name) arrived on time and fixed everything in an hour. Very impressive, professional and prompt.

I always dread calling in people to fix stuff on the house, they complain about how jacked things are, or are weird about pricing and estimates.  Handy Andy was great, I used their online chat to send photos and they got back to me with a reasonable price.  The guy who came (Andy, is that coincidence?) was friendly and professional.  I liked that he took his time to look at the situation, a plumbing re-routing, then explained his plan to me and how loud it would get b/c the dog might freak out.  He wrapped it all up, tested his work, made adjustments, and he was done!  Payment was easy w/ mobile.  I'll def call them next time I need the help.

Professional service! Prior to moving into my condo, the home inspector identified a leak on my kitchen faucet. After asking for multiple quotes from different contractors, Handy Andy responded in a timely manner and they provided me with all the necessary contractor documents to verify licensed personnel. Communication was smooth the entire time. I liked the online access to my quote. I cannot stand when contractors give quotes but they do not put it on paper! My schedule was tight during the weekday. I had a visitor and I used that opportunity to schedule the installation of the Delta Faucet. I purchased my own faucet from Ferguson but you can pay the contractor to grab one for you. Not only did they schedule my project within 24 hours, they did an outstanding job. Thank you Jordan and Al!

We've used them a couple of times and the workmanship is awesome! The only thing is the scheduling team and workers don't seem to have the best communication. The reason for the 5 star rating is because they acknowledged this and offered a discount right away. This is how businesses should be run, when an issue is identified, resolve it before the complaint goes through

Called Handy Andy to do a drywall repair under my kitchen sink. Getting the quote and setting up the repair was easy and quick, whereas other companies weren't available for another month. The repair was done thoroughly with attention to detail. I would definitely call again in the future.

I hired Handy Andy to do some work on one of my listings, and once again I received timely responses to my calls, courteous communications, and knowledgeable service. They created an exceptional customer experience for me and my business. I will definitely continue to recommend them and their service.

Horrendous quality of work. Sink fell apart and cannot contact business. Zero stars!  Called another company since no one answered at Handy Andy! They laughed at the job done and said it was the crappiest materials used.

I can't begin to express how impressed I am with this company. I called several other companies and they either didn't call me back or made me feel super uncomfortable with how they price their services! Seriously, one even refused service when I told him I lived in a building, saying he'd have to charge more, because he would have to go up and down to get tools. Handy Andy was way different. I explained my project and they were reassuring, discussed my project, answered all my questions, gave me a great quote, showed up on time, and did a great job. I highly recommend them. As cliché as this sounds, it really was like having a family member help you out. Brice and Sean, you two are the best! Thank you! I'm will use them again!!!

We hired Handy Andy to repair our front porch, redo our mailbox post and install a new security door. They were quick to answer our online inquiry that we also submitted pictures of what needed to be worked on. They sent us a quote and after we accepted it, they contacted us to set up a date for the job to be done. It was a more than reasonable price. The initial they came out, he got rained out but we rescheduled. Jordan and Brandon took about a day and a half to get all if it done but he did a fantastic job. It was so worth trying out Handy Andy. I have already begun to recommend them to family and friends. Looking forward to doing more business with them.

Took my deposit, never called me to schedule, cancelled my appointment after I cleared my schedule to be there (I didn't know it was cancelled until no one showed)

Would call daily in the morning to schedule and say we will get right back to you which never happened.

Their call center is in Michigan and way more professional than Handy Andy. Beware.

Had a great experience with Handy Andy! We contracted them to repair/repaint a drywall hole in our ceiling and they addressed all of our concerns and made sure we were completely satisfied with the work that was done. Will definitely use them in the future!

By far the best contractors I have had the privilege of working with while living in Hawaii. They are quick to respond, take pride in their work, and if it's not right the first time-they'll fix it. I've worked with about 4 different contractors over my years as a home owner, Handy Andy's is the only contractor I've called back for additional work. They are upfront and transparent with pricing. They also work with you when scheduling. Highly Recommended.

The only reason I give these guys 2 stars instead of 1 star is because the guys they send out are really nice, capable guys for the most part.
Without going into too much detail, I had these guys come out to fix/replace drywall in my bathroom that had water damage. Just getting someone out here was a chore. The communication between their back office and their techs is atrocious. (That's a whole story in itself)
So, they give me a quote of $1600 plus to replace a sheet of drywall and some patchwork on my ceiling. Ordinarily, I would have declined as too expensive but since insurance was taking care of it I gave the green light. Then the repairman decides that the drywall doesn't need to replaced after all but just some patchwork. Ok, great! It turns into a relatively quick and easy job. They finish and I ask for them to send me a revised bill since the job was only a fraction of what was originally planned. It took numerous calls and several weeks before someone finally got back to me and at the end of the day, they knocked $200 off the original bill for a job that was only a fraction of what was originally proposed.  Are you kidding me? I was told that a manager was going to reach out to me about my concerns but never heard from anyone. Now I have another area of my bathroom that needs repair but trust me... I will not be calling these guys!

Upon my return to my condo, I noticed a sporadic drip from the bathroom faucet.  Decided to watch it as I moved back.  It slowly got worse in a week or two, and the faucet slowly got worse.  I asked the residence manager for a recommendation, and his referral did not return my calls in a week.  
 Finally decided to Yelp it and found a couple of plumbing services.  Decided to try Handy Andy first.  I got a response to my query very quickly, and asked for my contact information and photos of the affected areas.  A few days after, the jobber called to go over the specifics of the job.  I wanted to replace both the kitchen & bathroom sink faucets and convert them to one touch models.  The jobber also mentioned that my bathroom pipes looked pretty bad, so their replacement was also included.  I got the option of scheduling the repair on the weekend so I didn't have to take off from work - good deal.
 The day of, I got a call a little earlier than the appointment time that the handyman (Andy) was downstairs- guess there's a benefit of scheduling it on Sunday mid-morning- traffic usually isn't bad.  There was a snafu when he expected me to have provided the replacement faucets, but Andy went out to pick them up from a commercial dealer- pretty quick.  In the meantime, he got my quote details straightened out the faucets were supposed to have been provided by them.
 Andy got to work and in a couple of hours later I had operable and updated faucets.  The billing was taken care electronically and he got on his way.  A good little lesson on double-checking on the quote and great looking faucets!  I will keep them in mind for future repairs!  Repeat and recommend!