Description
Webster & Sons Plumbing Inc provides residential & commercial plumbing, well pump service, backflow prevention/testing, water heater installation/repairs and more in the Kernersville, NC area.
HISTORY
Established in 2011.
Webster and Sons Plumbing, Inc. is Family owned and operated by Richard Webster (President) and his wife Angela (Treasurer). The company came from humble beginnings when Richard made a decision to start picking up extra work to support his family after the economy went south. Due to his affordable rates, quality work, and the fact that he truly cares for his customers and their situations, Richard's side-work began to bloom into a business. He began training his 2 older sons and nephew to work along side of him as he added more trucks and took on more clients. In 2013 Webster & Sons opened their current location in Kernersville, providing them a store front and hired on another experienced Lead plumber. Along with his sons, nephew, and the rest of the staff and technicians, Webster & Sons Plumbing, Inc. is now serving the Triad, NC area in all their plumbing needs Richard Webster has more than 25 years experience and his Lead plumber has more than 15 years in the plumbing industry.
SERVICES
Reviews
Regena B.
05/08/2017 12:00:00 SA
These folks can't keep an appointment or their word about times and mistakes; waited on the plumber for two weeks for a return phone call regarding how much a job was going to cost. According to the company he called; then when he was supposed to show up, NO SHOW; lots of excuses, and stepped on their stories 3 times. Overcharged and not professional; no communication. Also was supposed to receive a discount which we did not and have not seen and was promised we would receive it.
They do not have their act together.
Hired another company for a quote on the work and it was half the charge and a different fix to the problem which was not what was told to us initially.
Never again.
Ken C.
11/11/2022 12:00:00 SA
We hired them for a bathroom remodel. Took far longer than initially quoted with an extreme amount of excuse making. When one of their workers was installing our sink, they were watching a video on youtube..... on how to install a sink...
We eventually just had them stop and leave the work unfinished because we just wanted them out of here.
I don't recommend, the young man we dealt with was shifty, always had an answer for everything but could never deliver.
Watch out for this company, they are a crook will charge you for coming out and not wanting to do the job, tech came out 3 hrs late and first thing told me was he did not have tool to take out cartridge in shower, please you are a plumber, he just didn't want to work late,. Then owner Richard had me call him, got mad because I put in bad review, threaten me. For writing review on BBB. Owner should take care of problem not threaten customers BEWARE. Better companies out there use at own risk. This was my first time using this company, I picked them because of good reviews, must have people he knows writing them up.
Had an emergency with water heater busted. Says they have 24 hour service. Called them at 6:00 am and left message. It is now 10:00 and they still haven't called back.
They used whatever was on their truck to fix my leaks and not the actual parts needed. When pipes under sink continued to leak, they became hateful. I finally hired another plumber who fixed leaks and showed me actual parts needed to do so.
Also, when hiring a plumber ask if you are getting an actual plumber, or a plumbers helper. Same thing with electricians.
Wow!!! All I can say is super great friendly fast service...
Had a appointment between 11-1 pm they called at 830 and asked if it was ok to come early, got here replaced my shower cartridge insert on my shower. Stopped my leak. Cleaned up after himself, even though I said it was ok. Was here maybe a total of 20 min. Shower stopped leaking and price was fair price. Cause I know if I would have tried to do it I would have caused a bigger mess and more expensive cost for a simple fix by professionals.
Super great job and I would recommend this company. And I will be calling them if I ever need anymore plumbing needs!!!
THANK YOU!!!
Competent, reasonable, efficient, Drew and Devan kept working on a tricky, stubborn problem until it was fixed perfectly. Company policy of not leaving a job until the customer is satisfied. Nice guys, too!
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