About a month ago I got a call from Fagnelli. The person Justin on the phone explained that they are scheduling free AC checks since summer is coming. I have lived in my residence for 8 years and I have never had my AC looked at I figured maybe that would be a good idea and its free. I had never had an issue with my AC unit. The tech from Fagnelli arrived on April 9th. About 5 minutes into the visit he comes in with a capacitor in his hand and says this part is dead and he used a volt meter in front of me to show me. He explained he couldn't do anything further to check the system without replacing this part. The part was 291 dollars. I have never put any money into the unit for the duration of my time in this home so I agreed. I figured probably needed it. So, he replaces it and about 20 minutes later he comes in telling me every is 'I'm good to go' . 2 weeks later we had the first really hot day. I turn on my AC. After 2 hours the temperature didn't go down 1 degree. I checked the vents no cold air was coming out. Since, I had paid Fagnelli 300 dollars and I was told my system was 'good to go' from their tech, I was a bit skeptical to call them to come back out and look at the system. I called someone else to take a look and I paid 79 dollars for diagnostics on the system. The second guy runs the tests and discovers absolutely 0 refrigerate in my system. He then goes into the basement and explains to me that to have 0 means quite a significant leak and he can run a nitrogen test to try and find a leak which is going to cost 300 dollars. And since everything is expensive when finding a leak and the system age, I might want to consider a new one. I immediately stop him. I wanted to give Fagnelli a call and find out why their guy didn't tell me about the lack of refrigerant when he came out to do the first test. Through basic reading and knowledge from the tech here he explained there is no way 6-8 lbs. of refrigerant would have leaked out within a month after the first tech visit. So, the tech cleans up and he decided to look at where my stem valves should be for my system. He comes to the door and says hey do you know your stem valves are missing. I not knowing anything about AC units had to have him explain. Without steam valves my refrigerant will leak out. So, I call Fagnelli and ask them the procedures of the free check. First off Justin could not find a sheet with the checklist of what's done during those checks which is always a positive start. I wanted to be fair about everything. Maybe they only do basic checks for the free thing. But he mentioned he knew some on the top of his head. And checking pressure and refrigerate levels was on that list. I then explained the story to him. I asked him how could his tech not see that I have 0 refrigerant levels. He didn't know. I told them my stem valves were also missing. He seemed to understand what that meant but then acted like this could no way be true. He said something like I don't know how to say this because you wouldn't have a reason to lie about this but I can't find the right words. Well once I asked him if his was insinuating that I wasn't telling him the truth. There were just immediate apologies. 'That's not what he meant' 'He doesn't even know what he's saying right now.' Yes, those are words he used. I understand no one in a business wants to hear that maybe their work wasn't good and maybe he was rattled. So I forgave him for the gaff. I asked him how a tech could sell me a 300 part for a system that obviously if he did his job properly, he would have seen that there was no refrigerant in its and a much bigger issue. Surely that's not in the customers best interest to pay 300 for a part for a broken unit. Remember I never even called these guys with a problem. They called me. He told me he would need until Monday to figure out what happened here. So, 5 days to figure this out. Plus, he wanted a copy of the 2nd techs invoice. Which I have no idea what good that does them other than knowing who came out to double check their work. No immediate action on my complaint. I spoke to a close friend who runs an HAVAC place in Greensburg he said that sometimes when techs work on the unit they remove the stem valves and are supposed to put them back when they are done. That's what I believe has happened here. Except they were not put back and all my refrigerant leaked out.. People make mistakes. But I cannot decide to buy a new unit for 4000$ when I don't even know if the unit there is even bad. And stem valves don't magically disappear nor would a unit run successfully for 8+ years without those stem valves. I have called back and told them I would like to speak to a person of authority and haven't been given that courtesy. Finally Justin called me not a boss as requested and authorized a refund for the capacitor part but still the cost of replacing the missing stem valves and the refrigerant far outweighs that cost. Beware.