Dorothy L.

04/12/2022 12:00:00 SA

Our water heater died. Crandalls uses an American made water heater and that is important to us. Their employee showed up on time, installed the new water heater, took the old one away and left the area immaculate. We're very happy.

Dani T.

01/02/2014 12:00:00 SA

THE BEST!!!!

I had Sam and his team help out with plumbing and gas needs for a popular bar renovation show that was shooting in the LA area and they were OUTSTANDING!

Super professional and very knowledgable, they explained everything that they were doing so I never felt unsure about the work they were providing. Also, super quick to respond to service calls!

Can't recommend them high enough - from the front office to the on site technicians Sam Crandall is the very best!

Charlie S.

11/21/2016

Buyer beware. When you get Crandall's to come out after 5 they will charge 135, even if it is 6, this will not be credited against work done, so shut your water off till the morning. Then had one of their plumbers do the work only for him to come out the next TWO days to tighten a leak from a pipe they accessed later. Had them put in a tankless water heater two months ago, only to have them correct some items too.

In response to Erica
Had another plumber come out to fix the leak that kept happening even after Crandalls repaired twice. Very satisfied with them.

F S.

2/23/2018

Second time I've used Crandall's! Integrity, Professionalism, and Service Excellence at the core of their business. 100% recommend these guys. Used them before for a plumbing issue and now for water heater emergency. Raul coordinated the appt., while Rolando took care of the job at home. Rolando gave me (3) options to pursue and did not pressure me in making an hasty decision. You get what you pay for - I paid for quality service and I got it! Thanks to the gents at Crandall's. My family and I are very grateful to have you in OC.

Brian H.

4/27/2012

As professional & honest a business as I've come across. Highly recommend & will be going to Crandall's Plumbing again because of their outstanding way of going about their business.

Scheduling
Spoke to the owner Sam over the phone on a Tuesday. He booked me for Friday that week between 9am-10am. At 9am a courteous specialist named Jacob showed up & quickly diagnosed my pipe hammering problems.

Estimate
Jacob explained to me in detail what was going on & what my options were. He spoke to his boss & they suggested that I actually show my estimate to the HOA before commencing the job as I had wondered if it was something they should be covering. He let me know they would be happy to re-schedule and come back if that was what I wanted.

Very professional, completely transparent about diagnosis and what my options were to get what I wanted done. I couldn't ask for more.

Cheers

Bob L.

7/18/2014

I picked out this firm because of the Yelp reviews.
I wasn't wrong and was an excellent choice. I just had three appliances delivered by home depot with the free installation but they could not deal with the placement of the gas line or water line. I called Crandall's early this morning and was lucky enough to have some one able to move the gas line by noon the same day. Now my new appliances are snug and in place in the kitchen.

Great work, was quick and exactly what they quoted. Not to mention the short notice for gas line work. I would recommend them and use them again as needed.

Trevor O.

08/01/2023 12:00:00 SA

I've called upon Crandall's several times for various repairs and have never been disappointed. They may not be the least expensive plumbers I've ever used but they're fairly reasonable and their workmanship is above reproach, plus they're really nice people!

Shaggy R.

12/23/2018

Prompt, friendly service on a weekend. A little more expensive but necessary (gotta have functioning toilets!). Really nice guy helped us out, we really appreciated his advice too. Thank you Crandall's Plumbing!

Sarah R.

4/14/2020

Crandall's plumbing has the best customer service!! They are efficient, knowledgeable, and friendly. Their team is always explaining all the work that is going to be done, so I always have a good understanding of my plumbing needs. I highly recommend this company for all your plumbing needs!!!

Harun M.

4/13/2022

Paul was able to diagnose why our recirculating pump was not reducing our hot water waiting time at all. In the unusually cold weather we had at that time, 3 minutes is a long time to wait and a lot of water wasted.
Another plumbing company had replaced my recirculating pump to try to fix the problem, the plumber had to bring in a more experienced senior plumber to help him. Even the senior plumber was not able to determine what the problem was and just recommended replacing the pump again with his piping method. That's when I called Crandall's for a second opinion.
Paul tested the installed pump and determine it was working fine. Through a process of elimination he was able to pinpoint a rare condition where the drain outlet from the water heater was blocked on the inside of the drain line in the water heater.
Paul got to work right away. After draining the water heater, disassembling the controls and removing the drain line; he showed me where the blockage was. Paul clean out the drain line, assembled everything back together, turn the water heater and recirculating pump back on.
Voila, hot water in 15 seconds like it's supposed to be! Thank you Paul and the team from Crandall's for helping us solve our most perplexing plumbing problem to date.

Terri W.

2/17/2018

My bathroom drain plugged up, I looked under the sink and the trap fell off in my hand, so now no drain pipe. There were a bunch of crazy elbow pipes coming out of my wall, that were still full of crud. Which in turn lead me to discovered that a faucet was leaking, I tried to close the valve (that was blocked by the elbow pipes) only to discover it was frozen and wouldn't budge. Then my washing machine drain started overflowing because it was so slow. I thought great I will need to take out a loan because this is going to be a nightmare. I am on SSI and figured I would be lucky if I could afford to just get one of the drains cleared.
Then I called Crandall's Plumbing. They sent Ryan out right away, he gave me a quote and even suggested what I might try to have my son or neighbor do to save some money. I had Ryan take care of everything and I am so glad I did. He was considerate, hard working, honest and such a nice person, I enjoyed having him in my home. He saved me time, money, and did an excellent job. The plumbing didn't look this clean and function this well since I moved in. Thank you Ryan and Crandall's Plumbing.
I know my house is old and I will need more work done in the future, this company and Ryan in particular are the only ones I want in my home. I would give them a million star rating.

D R.

1/17/2015

We called to get a quote for installation of a tankless water heater. They provided expert advice, actually cautioning against replacing our water heater. I really appreciated that they did not just take our money and do the job, they instead explained why it wasn't a good idea and helped us come to a decision to leave our current water heater in place and save substantial money.

Hanna C.

2/16/2018

Had a gas leak due to a corroded pipe and the Gas Company turned off my gas until I got my gas leak repaired. Needing a plumber ASAP, I checked Yelp reviews and found this company. OMG, so happy I called them. They arrived immediately and fixed my gas leak for a reasonable price. I will definitely use them again and will refer to all my friends!!! Thank you Crandall's Pluming!!!

Bradley P.

03/05/2018 12:00:00 SA

Outstanding customer service and work. Jeff and Kyle were clean on time and finished under the quoted time. Kept me informed thru the whole process no surprises. When the job was done they cleaned up after no trace that work was done. Thank you I definitely recommend this company.

Roseanne Z.

10/28/2018

I want to compliment Sergio on his wonderful customer service and professional attention to detail. He unblocked a difficult kitchen sink backup, taking his time to make sure that it was completely cleared.
This was an emergency call on a Sunday and he showed up within a short time of my call to the office. Thank you Sergio and Crandall's.
R. Ziegler

Michelle C.

8/26/2017

Sergio came to the rescue in our time of need. He was extremely helpful and kind. Plus the price was reasonable even though it was after hours.

Garry R.

2/22/2016

Great service from Kano at Crandall's Plumbing. Friendly and got the shop done in a timely matter. I would use their service again and I recommend them highly

Patty H.

1/31/2021

We have used Crandall's Plumbing and HVAC 3 times. First time they repaired our water heater, 2nd time they worked on our HVAC, and now they hydro-jetted our drain that goes from our backyard to the street drain. Just in time before a rain storm. Every encounter with Crandall's, including booking the appointment, has been a great experience. Everyone has been knowledgeable, friendly, quick to respond and followed COVID precautions. Every time they have met or exceeded our expectations!

Jim S.

2/27/2015

Sam saved the day! I called him after a company named Drain Dudes tried ripping us off. They could not clear 2 sink drains in our bathrooms and said it will cost $490 per drain and going to Hydro Jet and likely will need to cut into drywall and were only 65% sure they could clear the drain. We sent them packing immediately...and filing complaint.
Sam came in and cleared the drain in 10 Minutes!!!
We will definitely use him again.
Thank You.

Ted C.

05/01/2017 12:00:00 SA

Ok, the service is complete and my review below was before the service. Now I'm confirming this company is a 5-star. They maintained their professionalism on the job, were reasonable about the repair (they did extra work but kept it the same price quoted). So kudos to you Crandall's Plumbing.

Never pleasant having to stay home and get the sink fixed. BUT looking forward to this company's service. I'm going to start the review before services are performed at a 5. This is because when I called, Brent was very professional, polite and informative. Up front process. Let's see how the visit goes!...Go Crandall's Plumbing!
Would love to lock in a trustworthy and great company for future exciting plumbing endeavors!

Egor R.

07/02/2015 12:00:00 SA

We just had a great experience with Crandall's and their plumber Paul. Our house is set up with a tankless heater and digital shower valves - an awesome combination when it works, and a dreadful one when malfunctions. Since a few months ago the hot water stopped flowing through the digital shower upstairs and the entire system had to be tested. As we soon learned, very few plumbers in OC have experience with Kohler Digital valves. One option was to have a Kohler DTS specialist from LA drive to OC for a hefty fee. Long story short, after asking around, a local plumbing company suggested to call Crandall's. I spoke to both Cathy and Amber, who were nice and patient on the phone and, after consulting with the owner, dispatched Paul who did a fantastic job. It took him two visits to address the issue - the first to test and identify the source of the problem (it was a combination of a broken digital valve and a flaw in the recirculation line), and the second to replace the valve after the part from the manufacturer has arrived. Paul has experience working with the hi-tech Kohler valves and he spent a half-hour with the Kohler rep on the phone testing the system and even dealt with ordering the correct replacement parts from Kohler (luckily under warranty), which made it a hassle-free experience for us. Paul was very professional and respectful of our home - left the work area clean and removed the shoes when inside. A very pleasant and hard working guy. The price was honest and scheduling convenient; Paul was on time. Conclusion: we have Paul's and Crandall's name in the rolodex, as well as will be recommending Crandall's to all of our friends. A rare find indeed.

Matt M.

8/21/2012

Wow Crandall's is the best. Called and spoke with Sam very nice, great service gave me a quote over the phone. A few days later Kano came out for the repairs. We had some plumbing moved over within a wall. Kano was on time, fast and extremely nice. Really knew what he was doing. I can't say enough about the overall service provided by Crandall's. Please don't hesitate to call and use Crandall's for any of your plumbing needs! You will not be dissapointed. Thanks Guys!

Elisabeth B.

9/16/2016

Crandall's Plumbing is a great company with employees that care! We had a gas leak and the gas company shut off our gas until the gas line was replaced. Crandall's came out that day to give us an estimate & started the work early the next morning. We were only without gas for less than 24 hours because of Crandall's exceptional service. The staff were very attentive to any and all of our problems and concerns. We will be using them again in the very near future for further repairs needed & will recommend them to any friends or family with plumbing needs. Simply put they are a top notch company.

Rusty K.

12/19/2010

Crandall's Plumbing was working at the house next door, when my husband asked if Sam could stop by when he had a chance to take a look at a leak we had under the sink. He came by within minutes, diagnosed the problem, gave us a fair estimate and had the job completed within the hour. Professional, neat, just like all the reviews say. He even stood by his quote when he ran into an issue with an additional part that needed to be replaced. We will definitely use Crandall's Plumbing again and will recommend them to friends and family. Thanks Sam!

Chay C.

11/21/2017

Andrew did a perfect job on our water heater replacement today! We called the company this morning and job done by noon. Crandall seems to have many efficient plumbers working for them. My referral to Crandalls Plumbing was from the Nextdoor App. Being an HB local I myself like to use local to help our community. I am very pleased with this company and Andrew. Andrew was very knowledgeable and experienced for a plumber in the Gen Y generation! Great job

Vicky D.

12/11/2021 12:00:00 SA

Dishwasher was making a sound like it was pouring rain. He checked for any possible leaks, and found none. After thoroughly checking, he suggested I call an appliance repairman. I was not charged for the visit. They were both super nice guys. I will definitely use them again.

Kelly B.

01/01/2021 12:00:00 SA

I had them out in July to replace a toilet and shower fixture. And then in December for a kitchen faucet. Both times they were available the same day to give a quick look and estimate. They made suggestions and gave lower cost options. Both times their team was friendly, covid conscience, and gave helpful advice.

Christina D.

10/07/2022 12:00:00 SA

Awesome service!! Carlos and Trae came out and kicked butt! They thought the pipe was broke but it wasn't they used everything they could to unclog the sink drain and they did!! Worked very hard . Polite professional and amazing!! Would use them again and again!

Daniela B.

3/29/2020

Came out to fix a leaky faucet in our garage, when they turned tankless water heater back on, managed to break the cold water valve. The next day (Sunday) we woke up to a bigger mess than we had in the first place. When we called them, they tried to charge us time and 1/2 for a job they should've done properly to begin with. We had to call someone else out to fix what they broke (he agreed it was broken by service). I would not mind someone charging me for the part, I get it things break. But when you charge someone for a service that was a result of your negligence, that's bad business.

Judy B.

9/20/2017

I have used Crandall's on several occasions for plumbing issues, the latest being a stopped-up toilet. On every occasion, they have been on time, professional, and resolved the problem quickly. They are honest and impressed me with their service. Thank you for your service.

Miss P.

09/01/2023 12:00:00 SA

A friend recommended Crandall's after using them for years. I found them to be professional, honest and technically skilled. They arrived on time and left everything as they found it.
Sergio was friendly and knowledgeable. He found a part to replace one that is no longer in production. They are great, I would not hesitate to contact them again.

W C.

2/21/2021

I hired Crandalls several years ago and still use them. I have several rentals plus my own residence and they have always been very professional and reasonably priced. Even if there is an issue after they leave they immediately return to take care of the issue. Crandall's is a great company

Kristen H.

06/06/2019 12:00:00 SA

Really bad customer service. The repairman who estimated repair on Wednesday, Jeff, said his schedule was wide open from 12-5 the next day, Thursday. Jeff asked if I wanted him to come out the next day, or someone else, i said of course I want you, not someone new- I don't want to go through all this explanation again. Crandall's sent someone new on Thursday, and after long holds on the phone said that Jeff was busy on a big job and if I want him he couldn't be out until Monday.
Not using Crandall's. Thanks for wasting my time and thanks for nothing.

In reply:
Was it an emergency though? Or was it that my little job was expendable and easily pawned off to any random repairman? The guy who came out knew nothing about my job and THOUGHT he was there to give me an estimate. And; who wrote the reply to my review? Sam, who it says wrote it, or, Erica- who signed it? You also spelled my name wrong.
Thanks, but no thanks: you turned a one hour simple job that could have, and should have, been done the same day that you originally came out (for a $450 quote), into a total frustration that leaves me looking for another plumber in order to have my new sink drain installed and hooked up to my new garbage disposer.
If the other repairmen you sent had detailed and accurate notes he would have known what to do. He didn't. He said, okay, let me get you a quote.

D A.

10/12/2019 12:00:00 SA

Contacted Crandall's late on a Friday afternoon.They explained their weekend fee policy vs. M-F fees. I opted to have someone come out on a Monday. Received an early Monday morning call asking if we could reschedule for another day, as one of their workers was sick. Once they heard we had a refridgerator being delivered later that day, and issue needed to be resolved before delievery, they made sure someone came out before delivery time. The two guys that came out were Oscar and Rolando. They quickly addressed our concerns and gave us an honest evaluation. Highly recommended.

Adrie L.

03/07/2020 12:00:00 SA

Kevin was great, he was quick with his work, and very professional. Already recommended this company to my neighbor.

Leslie C.

01/12/2018 12:00:00 SA

Love doing business with this company. They fix things the right way instead of upselling. They are also cognizant of their time and service. They give great advice and use quality materials.

Lisa B.

09/07/2019 12:00:00 SA

Thank you Crandall's Plumbing. Steve really helped out my parents in their ranch style house in OC. They had a hot water pipe under the slab that leaked. Steve was able to problem solve the issue by re-routing the pipes. Thanks also to Jhairon who helped with the tile and drywall repair. It was a team effort and they found additional leaks later in the tub/shower. Everything is working.

Donald D.

04/05/2015 12:00:00 SA

These guys are awesome! Dave & CJ at Crandall's Plumbing replaced my water heater and an exterior valve and did a fantastic job. They are very professional, knowledgeable and their workmanship exceeded my expectations. At a very competitive price. I highly recommend them. Don D.

Surfcity C.

1/31/2018

On Tuesday morning I woke up to a leaking valve under my sink. After shutting of the main I looked up plumbing on Yelp. I emailed one of the Plumbing companies and also called Crandall's. The other company has yet to respond to my request other than saying that they received it. Crandall's called me back within 15 minutes.
That same afternoon Ryan arrived and replaced the valve. He explained what he was going to do, gave an estimate and fixed the issue. After writing up the invoice he double checked his work (which was good). 5 stars for Crandall's plumbing- fast and well done repair!

John B.

3/30/2014

I'm a DIY'er and can handle almost all plumbing issues but I needed to call a plumber this time as the main sewer line was clogged and I didn't have a snake long enough to reach the clog (that's what I told her). They were prompt, fair priced, professional (Paul helped us out) and removed the clog with one try of the snake. Since this is our first major clog, I wanted to see how the pipes looked so I also had them scope out the drain and sewer line. It's pricey (it is everywhere) and they provided a DVD video that starts at the main sewer at the street and travels back, all the while showing distance . This is great since you can see exactly where in the sewer line you may have problems. Lucky for us everything was clean, so hopefully we'll not have a need for a sequel!!!

Uncle R.

7/18/2012

I read the reviews here and I gave them a call to fix my toilet issue. I wish Yelp had a star system per category. They were right on time so that is 5 stars. They were cordial so 5 stars there. They truly attempted to fix my plumbing issue so 5 stars there. But, they could not figure out the problem. It would have cost me an additional $95 more to further delve into my problem on top of the initial visit. There was also no guarantee the problem would expose itself. I decided not to pursue it and I paid them the money to come out to look. I was back to square one. I ended up solving the problem with some internet prodding. I really did want to like these guys but ultimately my problem was not fixed. I gave them 3 stars because of the other categories they performed well at.

Diane S.

2/16/2022

Always reliable and speedy with their response and service. Each service person that we have had is pleasant, does quick work and cleans up the area.

Lynne C.

3/22/2018

I needed the toilet in the powder room removed and replaced. My floor in the powder room is natural stone slate which I worried how it would look if I removed and replaced the toilet as the last time I had problems another plumber told me due to the flooring he would recommend re-building the toilet versus getting a new one. Well, this time I was hoping I could get a new toilet but was prepared for another re-build.
When Crandall's plumber, Ryan, arrived he assessed the situation and gave me an estimate for both a re-build and and new toilet. I shared with him my reservation of my flooring for a remove and replace approach but that I would like a newer toilet. He assured me he removed and replaced many toilets that had slate flooring and that he would be sure it would be better or as good as the current match.
So, I agreed and Ryan picked my new toilet up at the Home Depot for me, removed the old toilet and took it away, then replaced the old with the new. When he finished sealing around the toilet to the floor. He was NOT happy with the white sealant against the slate floor(and neither was I), so he suggested we let it dry but that he would plan to return in a few days remove that sealant and put a gray color grout to match the grout in my slate floor. He took a couple of pics and headed off to Home Depot.
When he returned a few days later, he removed the white colored sealant and replaced it with a gray sealant like grout substance. IT MATCHED perfectly!!! I am so pleased with Ryan's work, tidiness, and professionalism. The pride he showed in making this the best it could be will ensure I use Crandall's again.

Larry N.

05/07/2016 12:00:00 SA

Discovered a leaking water pipe on Saturday. Called Crandalls. They arrived in less than a hour and the problem was taken care of. Very nice experience. Jeff did a great job.

Carl R.

4/18/2014

Had a minor water leak after an earthquake, Crandall's came right out within a couple of hours on what must have been a pretty busy night. Diagnosed the leak quickly, had the right part in his truck, and got it fixed in no time. The guy who did the work (sorry I forgot his name) was extremely friendly, and did a nice job. Perfectly happy with Crandall's and would use them again for sure in the future.

Jon W.

3/31/2017

Thanks Crandall's, you did did it again! Called on monday, they were all booked for the day, said they could be out first thing in the morning on tuesday, and they were. It wasn't an emergency repair. Had them hook up a recirculating pump on my 90 year old dads water heater.Not sure of the technicians name, Kano? as i wasn't there when the work was done. However, he did a very nice job, as i went by later and checked it out. My dad was very happy to have instant hot water now. Thanks Sam & Erica (the business owners) we will continue to recommend your company to all our family and friends. A happy customer.

Jimmy J.

2/27/2021

My plumber Hector came within 45 minutes of my call. He was very courteous. He gave me a quote, did his magic to unclogged my sink and and left. This is the third time I used Crandall's and I am very happy with them each time. Thanks.

Sky M.

05/04/2021 12:00:00 SA

They were great! On time, accurate estimate, friendly and professional. Highly recommend!

Joshua H.

9/18/2015

You can stop your search here. This team is awesome. Super friendly, fast and effective. They came out within an hour of my wife's call in. They were all super friendly from the office to the tech. Really dug in to take the problem. Seriously don't waste your time looking elsewhere. I found them from my HB communities recommendations and I'm glad I did. Thanks guys!

Mary Lou S.

7/16/2022

Honestly, I love Crandall Plumbing. They are very responsive and get the job done. Paul is fantastic at his job, very professional and honest. I will never use another company and I will always request Paul. Although I'm sure everyone of their plumbers are equally as good!

Thank You Crandall Plumbing

Michelle S.

09/11/2012 12:00:00 SA

Wow, I can finally take a shower without standing in dirty water thanks to Jacob and his assistant Jay. I cannot believe that I did not have to look at the clock and wonder if they were going to be on time. They were early! Jacob not only fixed the problem but he gave me advice on how to not have future problems. I am so happy. I really needed some good luck in this poor economy. Thank you to Crandall's Plumbing but a big shout out to Jacob!

Jackie M.

05/07/2018 12:00:00 SA

5 Stars is not enough!!! I have been using Crandall's Plumbing since 2012. I can not express how grateful I am for their continued outstanding service. We discovered that our unit was losing 204 gallons of water a day! I immediately called Crandall's and Kayla answered. She put me at ease with her reassuring and professional customer care! She held my hand through the entire process with prompt communication and updates. Jeff came out and determined the source. Jeff knows plumbing and was able to perform a thorough leak detection on our condo. This was no easy task as we are on the second floor. Jeff and his crew were efficient, timely, organized, clean and professional! But I have to say, most importantly, this company is honorable. The downstairs owner attempted to use our leak as a means of getting their old unrelated plumbing fixed. I couldn't believe how he was taking advantage of us. But Crandall's stood by their work and supported us. Everything was documented and their work protected. It was the greatest gift they could give me....support against dishonesty. I find it rare in today's society to find a company that stands up for core values. Crandall's is that company - they are the ones! Use Crandall's for all of your plumbing needs! Thank you to the entire Crandall's team.

Brenda T.

06/07/2019 12:00:00 SA

I had a gas leak, Gas co turned it off. Had a plumber named sergio come out in a few hours gave me the estimate. Sergio was here the next morning ready to go, started working, unfortunately he was called off for a another call and left his helper here to dig the trench.. Became a little worried when it got closer to 1:00 p.m. and thought that he couldn't finish the job today as promised.. but he came flying in and said no problem! I'll even stay late but we're gonna finish this today, because I have super Oscar with me haha! not only fixed the leak, they cemented the trench, and replaced the bricks! The only negative thing I have to say is, I don't think he should have been taken away off a job like this and left me wondering .is he coming back..should I call another plumber..a lil stressful, cause it was Friday !! and had plans already for the weekend..thanks to Sergio and Oscars superpowers, things went great!

Ashutosh B.

11/09/2018 12:00:00 SA

Kano Aichele is the best plumber I have ever met. Crandall's Plumbing, Inc. is lucky to have Kano represent the company. This man came to my apartment due to a clogged kitchen sink drain. With patience, persistence, and professionalism, Kano snaked the drain and improved drainflow of the kitchen as well as the shower drain! The clog was some ungodly tar-like material which took hours to clear, but Kano kept a smile on his face and worked diligently to rid me of my clog nightmare.

Kudos to Kano and the entire Crandall's Plumbing Team! I'm recommending you guys to my OC friends and family!

Scott T.

11/08/2013 12:00:00 SA

Jared at Crandall's was very competent and professional while completing my annual tankless water heater flushing. Action Services in Long Beach had installed it outside using low grade galvanized steel piping made for indoor plumbing and it quickly rusted after a month. Action wanted to charge me more than $100 over Crandall for the annual tankless service. I feel duped but Jared gave me some great suggestions about correcting some of the installation problems. I expect to Crandall's service in the future and I would recommend them for clear and open communication expected between a business and consumer.

Thank you again.

Ed A.

06/01/2018 12:00:00 SA

Just had to call Crandall's once again to come out to my house regarding issues with my washing machine discharge. They sent out Stephen (don't have his last name), real nice guy, didn't attempt to over sell me on work. Came in found me a special plug for the clean out and cabled my laundry/kitchen line. Everything is back to normal. Very polite, clean and organized.

Greg S.

04/11/2021 12:00:00 SA

It is a major stress reducer knowing that you've got top quality vendors in your back pocket! I'm 100% confident that if I have any sort of plumbing issue, Crandall's Plumbing will solve it! They will fix it correctly the first time, are reasonably priced, responsive, arrive on time, and are respectful of people and property.

The G.

5/16/2015

So i have a leaky spicket in my front yard that needs to be replaced. I decided to take it off and unfortunately not knowing that it was copper piping i tore it off. I called Crandalls and spoke to Cathy. She was nice, understanding, informative and upfront with the pricing. I paid more than I wanted but I screwed up, its a weekend, close to 430pm and I was in bind so I went ahead with it. She said she had a plummer ready and Kanu came out in 20 mins as stated. A really nice fella and explained to me what was entail with the job. He had it fixed and the water was turned on within an hour. He also communicated with me that if it leaks again within a year he'd come out and fix it for free. I watched him do his thing because I wanted to learn so that I can one day do it. Seemed like an easy job. Anyhow... bravo to Crandalls! I'll recommend them to friends and use them again if needed.

Mahalo Kanu

Toni K.

6/17/2022

I am so pleased with Crandall's Plumbing!! Everyone is so professional, courteous, competent, prompt and very knowledgeable!! I've had Crandalls' for years, and they have never disappointed. In particular, I want to commend Raoul and his team for their efficient, professional, and prompt work: From installing a new water heater to installing new pipes. In addition, they have excellent customer service. They are keepers for sure!!
Thanks Raoul!!

Jeff W.

3/17/2012

We've had Crandall's Plumbing out to our house twice now. They arrived on time, fixed our problems, were fast, and very reasonably priced. We couldn't ask for a better plumber. Thanks Sam and crew.

Tom T.

12/09/2017 12:00:00 SA

Third time we have used these guys. They are on time, professional, price competitive and user friendly. They replaced a water heater in one hour for us. Highly recommended!

DM C.

12/18/2017

Thank you Jeff! He came out today, fixed a clogged tiolet. Competent, clean, friend, he explained in detail what happened and also gave me advise on future plumbing to save headache and problems. I've used Crandall Plumbing for @least 15 years and have never let me down.

Stan M.

5/22/2022

I was referred to Crandall's Plumbing by a friend and I am glad I was. Their tech (Zach London) arrived on time, fixed the problem and gave me great advice to avoid problems in the future. I highly recommend Cradall's.

Lynne S.

2/16/2022

I have been using Crandall's for several years now and they always do an excellent job and solve whatever my problem is. The latest one required special equipment which they had and several hours of hard work. Project completed and everything left in perfect order. Wouldn't use any other plumbers.

Herbert M.

9/30/2016

Plumbing emergency first thing this morning. Crandall's came within half hour, fixed it, and charged a decent price. Can't ask for more. We will use them again.

Frances G.

9/17/2018

Service was timely and well done, but my review is to speak to outstanding customer service. Without going into the details, there was a misunderstanding that left me unhappy. I wanted them to know my perspective as a customer. What I got was a warm and empathic response, and truly resolved the issue while letting me know I am a valued customer. To me, over and beyond getting a job done, is treating customers with respect and value. A rare find, this company deserves my continued repeat business and referrals.

B D.

2/28/2018

This company is top-notch!!
I called only a couple hours ago and they have already fixed the problem and left.
The Service Technician (RYAN McCAMMON) showed up right on time...friendly, knowledgeable, and super-professional!!
I will only use this company moving forward, and I will only ask for RYAN as well.
Not only did he fix the issue, but he checked everything carefully twice to make sure everything was perfect!
Can't say enough about the company and definitely can't say enough about RYAN.
If you need work done - call and ask for RYAN to come out...you will not be disappointed.
Thank you again, RYAN...and thank you as well, Crandall's Plumbing!!

Jerry J.

7/17/2021

I use Crandall's Plumbing for all my plumbing needs in North Orange County! They are dependable, trustworthy and do a fine job!

Hank M.

10/30/2019

It has been a couple of years since I used Crandall's but that was because we had no plumbing problems. We needed the valves (hot, cold, and diverter) replaced in one of our bathrooms.

Hector was the plumbing technician that came out. He arrived well within the two-hour appointment window. He reviewed the situation and provided an estimate in about 10 minutes. The job was completed to my complete satisfaction in a little over an hour.

Besides doing the repair, Hector showed us how the new valves were working to make sure we were happy with everything. We were.

I have used Crandall's for years and am happy that they continue to provide excellent service!

Rob T.

8/19/2017

Another awesome experience with Crandall's! This time with Jeff who was professional, courteous, clean and prompt. Great job! You guys have a customer for life.

Carole F.

10/02/2021 12:00:00 SA

I called, someone came that day, on time... He was efficient, knowledgeable and courteous... I was very impressed, having had some bad experiences with Other companies in the past
I would definitely recommend them

Deb C.

3/17/2016

Having plumbing issues is *not* a pleasant experience but I'm glad we called Crandall's Plumbing. After the initial call I dealt mostly via email and must say that staff was very prompt in getting back to me. Kano and Joe came out and were very friendly and helpful, they explained everything to me, and made it seem like it wasn't that big of a deal and no mess was left behind. I'm happy with their service and will definitely call them back if needed.

k b.

12/06/2013 12:00:00 SA

We needed new guts in our tank. Called Crandall and they had someone out within 2 hours on a Friday afternoon. Fixed everything and taught me how to do it so next time I can take care of it on my own. Robert was super friendly and only took about 30 minutes.

Jill H.

01/02/2019 12:00:00 SA

Quick response and great service! I found Crandall's Plumbing via a Yelp search. I am a property manager and I called for emergency plumbing service at 7:00 on a Saturday evening and they had a plumber onsite and the issue resolved in less than 45 minutes. My tenants were delighted with the quick and professional service, and I am relieved to have found a good, reliable plumbing company.
Three days later and I have hired them again to resolve a plumbing issue at another property. Again, they arrived promptly and had the problem resolved within 20 minutes of arrival.

Mike D.

05/12/2016 12:00:00 SA

I had a clogged shower and toilet in one of our bathrooms and called Crandall's after my wife saw one of their van's at a neighbor's house down the street. I called about 8:30 am and they told me they could have someone here between 10-12 and would call me when plumber was en route. They called me back at 9 and said their plumber finished early on the previous job and could come right away if that was alright with me. Sure.

I don't know how to spell the plumber's name who showed up but it sounded like Cano? Anyway I showed him the problem area and described the situation. I had already put Liquid Plumber down the shower drain the night before which slowly got rid of the standing water in the tub but did not fully clear the clog and water still backed up if water was turned on or toilet flushed. He asked me if I have a main line cleanout, which I do not. He told me his only option then would be to go on the roof and snake down thru the vent pipe over the bathroom. He gave me a price which I agreed to ($180) and he went to work.

Within a few minutes the drain was clear. He had me run the water in the shower for several minutes to flush the line out to the main city line in the street just to make sure we would not have a backup somewhere else in the house. Final bill was exactly as quoted. Not sure if the price was great but the response time and work performed made me a happy camper. I wouldn't hesitate to call Crandall's the next time I need a plumber. I would have given 5 stars had the charge been under $150 but for all I know $180 might have been fair.

Scott P.

02/12/2021 12:00:00 SA

They destroyed what they had to and showed me there work to make sure I knew my bathtub was no longer leaking and showed me the cement work they did. overall a great job.

Rome S.

3/19/2012

Not much of a review writer, so here's my first stab. Before Crandall's Plumbing, it was a given that our old pipes needed service at least 3 times a year for clean outs. I read reviews about Crandall's Plumbing and thought, why not try them out just based on the Yelp reviews. Sam and another crew member came out, on time, covered their work area, did the job in the time that was stated and cleaned up after the work. They were easy to talk to, answered all my questions and gave me tips on maintenance. Shy by 3 weeks from that last visit from almost a year ago, I had to call once again for service. Paul got here in the time he said and once again, the service was OUTSTANDING! I'm glad their integrity on service and quality of work has not changed. Crandall's Plumbing is THE ONLY plumbing service I will ever call and most definitely refer all my friends and neighbors to for their plumbing needs.

C L.

5/13/2011

Sam and his crew are awesome! They are responsive, professional, and polite. Crandall's Plumbing is our new go to plumber and we are so glad we found them on Yelp.

Terri B.

11/03/2014 12:00:00 SA

We had sewage backing up into the shower and clear water seeping from under the toilet. They did everything they said they would in a friendly, professional, expedient manner I just wish that quick jobs like this were a little more affordable.

The lady who answered the phone was very friendly and helpful. She accommodated us by having someone on site within about a half hour. Although I didn't ask for special accommodations I appreciated the consideration. The guys (Aaron + 1) were very friendly, listened to our plumbing history, did a quick assessment and gave me a quote for what they felt was a standard clog at the toilet area. I accepted the price, their work was done within 30 minutes and seems to have solved the problem. It was a $125 job which I feel is very high for a quick cleanout. However, I hired them (not Roto-Rooter or Mike Diamond) because we recently had work done around our cleanout and trenches dug in our yard and I wanted the opinion of an experienced plumber. If the problem doesn't reoccur then so be it, I may have over paid for a simple flush but I am happy with the people with whom I interacted, the speed of the service they provided and they charged me what they said they would. This is why I give a 3 star (which Yelp calls A-OK).

Cheryl B.

10/29/2018

What a great company!! Kano did a wonderful job on our project. We had to have a water pipe replaced in an awkward place (small area). They arrived on time and did a fantastic job of setting up the area to protect from the dirt getting onto the surrounding carpet. He explained the everything they were going to do and kept us informed of the progress. Everything was completed in the same day and wow what a great job they did. They left the area and surrounding areas so clean you wouldn't have known anything was dug up. We highly recommend Crandall's Plumbing. Great job,fair prices, and great people!! Would give them 20 stars if I could!!

Robin D.

8/26/2016

What GREAT customer service. Not used to such Great service. They were there on time, clean, affordable and did what they said hey would for the price they quoted. No extra fees.
I would recommend they to all.

Liz H.

04/07/2012 12:00:00 SA

Our kitchen sink clogged up tonight really badly. We tried to fix it ourselves, but definitely failed. We called Crandall's based on the Yelp reviews, and they sent someone out in less than an hour (on a Saturday night, Easter Eve). The guy (Kono) was really nice and efficient! Now we have a sink again! The total was $135, for time and a half for 1 hour's work, which isn't as bad as I would have expected, AND was exactly what we were quoted over the phone. No games, just good service!

Jeff H.

5/17/2016

Honestly, the best service and quality you can get in Orange County. Sam and his guys have built out my salon plumbing, to prompt service at my house and maintenance. I just had a visit from Jared to assess work at another property. He was so pleasant and made me feel confident about them and their service once again. I just wouldn't trust anyone but them. Crandall's Plumbing is and always will be my go to for any plumbing, remodeling, and maintenance.

Chelsea S.

3/21/2018

I have used Crandall's twice now and both times have been wonderful! I love that their office staff calls and follows up and is available at all hours of the day. Kano came out a couple weeks ago when the the stems in our shower needed to be replaced. He was very friendly, quick and did a great job. Yesterday we needed to call again due to a bad install on a washer and dryer from the place we purchased the units from and Ryan came and did another great job. He was ver friendly, helpful, and above all I loved that he was honest and even though the washer installer told us we needed to have some angle stops replaced, Ryan told us they were fine. He could of easily sold us something we didn't need, but instead he was honest and up front. He ended up finding a gas leak (from the bad dryer install), fixing that and that also fixed something else we needed help with that wasn't even plumbing related. I am so happy to of found Crandall's Plumbing! We will keep using them for our future plumbing needs! Thank you!

Stephen D.

06/01/2015 12:00:00 SA

This company is awesome. The prices charged are fair. I called them for a leaky shower faucet. It was leaking hot water. They came out same day, like within 3 hours. They fixed it better than I ever could have. It needed new insides and a special screw. They handled everything perfectly. Shower is back in service and worked great ever since. This company cleaned a drain for me also, about a year ago. Charged 1/2 of what some other company charged 2 years earlier. I love this company. There techs are great and the prices are always fair.

Carl T.

4/30/2021

We have used services from Crandall's Plumbing and Heating, AC for many years and found their customer service and work to be outstanding. Their pricing is fair. We're happy to recommend this Huntington Beach service provider.

Dan C.

09/01/2015 12:00:00 SA

I can't say enough good things about this plumbing company. We had a sewer clog with overflowing sewage in the bathrooms and showers. They came out right away, gave a reasonable estimate, and fixed the problem quick and easy. Top notch customer service from the front office to the service tech. Could not be happier. Thanks!

Dan K.

9/25/2020

The only plumbers who have never ripped me off. They were fair and honest about the work that needed to be done and the pricing.

Nicole M.

08/10/2014 12:00:00 SA

If you had asked me in November 2013 is this company was good, I would have said amazing! After a sewage flood due to a block in our main, they came out on a Saturday no problem and flushed our drains (now I know is actually called hydro-jetting). As a result of their great work then, they got the job to do the remodel of our 2 small bathrooms.

But now, as of yesterday 8/9 and today 8/10, they are a maximum of 2 stars. This is a result of mainly their after hours reception/call taker Kathy. She has been really the most rude and condescending person on the face of the planet. Especially for a person who has limited knowledge of plumbing, it was also especially frustrating.

Back in November, the nice tech who did out hydro-jetting, said we would probably have to have it done every year. Come to find out, the previous tenants of our home had to do the same (we rent).

We have pretty aggressive roots going into our pipes, so a little less than a year later, we had another blockage (that was yesterday). At 7:00pm(ish) I called the number for Crandall's and left a voicemail. I called back about 20 minutes later and Kathy answered. She said she didn't get my first message, but it really didn't matter to me.

I told her our issue, what they did back in November, using the terminally flushing since I didn't know it was called hydro-jetting. I told her they cut the roots back to the pipe and we needed the same thing done. Not once did she mention snaking and not once did she mention that roof access on the roof was an issue. What she did say was that it was going to be a premium, $135 for him to come out and about $400-500 for the flushing. So, planning on about $600ish, I called and got approval from our 80 year old land lord.

She said her emergency guy was finishing up a job but would be at my home in about an hour; and she would call me in a few minutes with an approximate ETA on Connor. Over an hour later, I had to call her back twice (she didn't answer on the first time). I asked if the driver was near and she said he hadn't left his previous job yet, and she didn't realize so much time had passed but she was call him right now and text me an ETA.

About 20 minutes later I got and ETA and Connor showed up right on time - with no hydro-jetter. He said his truck is not out-fitted with it and there are only 2 trucks in their company that are. He also said it was about to be closer to $800-$900 dollars if he did it then or Sunday (today). Needless to say, I was SHOCKED. There was no way my landlord would okay that and, even with my limited knowledge, I felt they were price gouging us. I told Connor that I would need to talk to our landlord before I could do this and that I would call Kathy if I got the okay - but that I felt that the price was crazy.

I called around to a few other places that night, but decided to go to sleep at 11pm and deal with it in the morning.

Come this morning, I shoot Kathy a text asking her to call me about hydro-jetting. She responded with the following:

I'm sorry, I was asleep. We are not available to hydro jet over the weekend. Please call around to see if someone else can assist you.

I have a screen shot of the rest of our conversation after this, which I will load so people can see it. It was just CRAZY! And she wouldn't even call me... it was all through text.

As a result, my landlord has told us to NEVER use them again for any plumbing need. We have contracted another plumber to come out today to do the hydro-jetting from our roof access for a fraction of the price and gets amazing reviews on Yelp.

So just be warned... while their workers are good, their customer service and pricing is absolute insanity. They have lost a long standing customer and it is a shame... considering our landlord will have tenants after us.

Paula K.

9/27/2016

This company has it down! The best customer service ever and their response time to your door is amazingly efficient and timely. My guy came to my door, was very polite, looked clean smelled clean and it didn't hurt he was easy on the eyes. He asked direct questions and gave me a number of possible options and pricing. He fixed my issue within the first 15 minutes he was there and pricing was exceptionally fair. The people here are about being fair and treating you like a valuable customer, they are very down to earth and don't try to take advantage of your situation. Good family run business. Brent is awesome and very dependable, Jose was a dear and Kayla is always very helpful. This is your plumber if your looking for honest hard working family people to take care of your issues with out price gouging you.

Candice S.

08/01/2017 12:00:00 SA

Crandall s has gone far and above to correct a serious water pipe breakage in our hoa development. They worked diligently to restore water to 40 residents. So I highly recommend them.

Kate N.

6/28/2012

These people are awesome, really. I had an issue with my bathroom and they were on it same day, gave me a one hour window of when they could come out and were EARLY. I was actually late meeting them at my own home! Long story short, they worked efficiently and got my bathroom back in tip top shape in no time. And the bill was much smaller than what I thought it would be. Definitely would recommend these guys to anyone!!!

Nicole C.

01/03/2022 12:00:00 SA

We woke up after Christmas to a flood from an overflowing toilet. I called Ericka and Sam and they had their guys out to us same day (within hours of me calling). They used their auger and had it unclogged within minutes. Their entire company is not only polite and punctual, but they go above and beyond to help in any way they can! When you are already in a stressful situation, they definitely make it as hassle free as possible. Highly, highly reccommend!!!

k w.

5/21/2012

I can't give them 5 or 4 stars since they came late without notice, and there was a price discrepancy over the phone quote and what was actually on the invoice when they were finished. In the end I was still overcharged, but it wasn't by a lot so I didn't make a ruckus. Maybe I should've. The plumbers that came to the house were very pleasant. I would recommend Crandall's Plumbing, but make sure you look over the invoice before paying.

Karen W.

3/23/2021

I waited a long time to write this review because I feel like what happened was my fault. I'm so dumb. I had some simple work done before Christmas and my husband was really upset after by the price I paid, but again it's my fault for agreeing to it and not knowing any better. I paid $250 for the replacement of a kitchen faucet that took about a half hour and $450 for the replacement of two bathroom faucets that took about an hour. The faucets were all pre-purchased by me.

SO, I called after to ask about the high price and blah blah blah the owner would call me Monday 100% guaranteed to talk about it. Never got a call. It was the week before Christmas so I waited and decided to think on it for a bit. It just still bothers me so much. I feel like I got ripped off. Both plumbers that came were nice enough and did a good job, but there is still more to it and the fact that I overpaid sucks.

We have a lot of plumbing issues at our house so I'm going to move on and use someone else but I wanted to put this here so others could price shop. 1 year of guaranteed work isn't worth the $200+ extra dollars to us, but maybe it is to others.

Harsha G.

10/25/2016

We used Crandall's to replace our old water heater a few years ago. It was in a tough to reach spot and they did a great job with the replacement. We recently had another issue with the unit which was not covered under the manufacturers warranty. The service team did an excellent job of identifying the issue and then repairing it, not to mention the fact that they were at my house within an hour of my call.

Briana L.

12/28/2015

This is our second time calling on Crandall's plumbing since 2012 and we couldn't be more satisfied with the job done on the leak in the house. Two employees showed up and they were both knowledgeable and personable. They took their time and did the job correctly. They explained the situation to us and explained how they would fix the leak. After one try there was a part missing, so they ran out to grab the proper supplies and fixed it in no time. They were professional and efficient. Hopefully we don't have another leak again, but we know who to call if something does go awry. We will also definitely recommend this to friends and family. Thank you so much for your help and for not breaking the bank.

Mammoth L.

1/16/2021

We use Crandall's for our apartments and they have never let us down. Reliable, professional, fair and knowledgeable, every time. I would give them 6 stars if I could.

Eric C.

04/10/2012 12:00:00 SA

Water heater started leaking while I was at work. Called around and Crandall's had the best price and could install the same day to the relief of my wife. One of the technicians called ahead because he was actually going to be early! According to my father-in-law and wife, the plumber was very friendly and did great work in a short amount of time. Couldn't be happier with our experience! Crandall's will be our go to for all our plumbing needs down the road.

Chelsea B.

1/26/2017

After being duped by a reputableplumber, our main line backed up... Turned out, we had enormous tree branches throughout approx 7 ft of our brittle, ancient cast iron. Crandall's was recommended to us, so we thought we give them a chance. They sent Jeff out to do our estimate. He not only scoped our plumbing, but recorded it and burned it to a CD! After interviewing a few other plumbers, we felt most comfortable with Crandall's. Jeff fully disclosed all the possible work, costs, and overall process. He and his crew worked incredibly hard to ensure the job was done right, including us in every step of the prices. They stuck to their estimated timeline. They were polite, clean, and hardworking. We have some other plumbing issues we'll need to address in the future and I'll be sure to call Crandall's!

Kristy S.

02/10/2011 12:00:00 SA

What a relief to find a plumber you can trust!
I have used Crandall's Plumbing a couple of times now, and I'm VERY impressed with them. They are professional and courteous, and their pricing is very fair. I would highly recommend them!

Michael H.

12/29/2020

We hired Sam Crandall to facilitate the plumbing on our new garage with built in bathroom. He and his staff exceeded our expectations. Sam is a pro and was always available to quickly find solutions to any problems that arose, the personal touch he provided was much appreciated.
We heartily recommend Crandall's Plumbing.

L P.

8/29/2013

Great service!!! Thanks so much Crandall's Plumbing Inc. // James - Technician.

Jerry and Linda // Tulane // Costa Mesa

Surfcityusa H.

04/04/2023 12:00:00 SA

I had searched for a plumber, and liked that this company supports Veterans and is a local established family owned company in Orange County. So I gave them a call to fix a bathroom sink leak. Crandall's Plumbing fixed the bathroom sink leak and installed a new faucet. Brent, Supervisor at Crandall's provided excellent customer service, and exceeded customer satisfaction by working with me to resolve an issue I had with the first service visit. I would not hesitate to recommend Crandall's. Thank you Crandall's Plumbing!

Don A.

2/19/2022

Crandalls used to give me great service for my apartments, even giving free estimates. This time the plumber refused to do any work because it appeared that the dining room ceiling needed to be opened to investigate a leak from an upstairs shower. The apartment was built in 1976, and Crandall's initial refusal was because of apartments that age sometimes had asbestos or lead based paint. However, only a few months earlier I had a major tenant caused water damage in the dowstairs kitchen of the same apartment, which Crandalls repaired after I had asbestos/lead tests done for over $800 which showed no asbestos/lead, which was only 6 feet away from the current problem. That was not good enough for Crandalls. The plumber did no investigation, like trying to duplicate the tenant's shower leak. Crandalls did no work and charged $125. I went to the apartment and determined that the leak was due to the shower door not fitting properly, causing water to spill out during a shower and leaking under the vinyl flooring - no pipe problem.

Joe M.

04/10/2022 12:00:00 SA

These guys are the stuff made in heaven!
On more than one occasion I have used this team.
From Paul and Kano all the way to the office staff they have always been a delight to work with.

I've even had the blessing of speaking with their ginger haired King that goes by Sam Crandall. These guys are a different breed. Always ready to clean my pipes and make sure my water is flowing properly.

I wish I could give 100 stars but I can't. So I will settle with 5 and am ready at a moment's notice to get these amazing plumbers back in my house for the next plumbing nightmare I have.

With love!

Joe

vaughn s.

11/10/2012 12:00:00 SA

I used Yelp to find a Plumber I could trust. After reading the great reviews on Crandalls Plumbing I called them up to fix my dishwasher drain that was not working. Kano came and did all he could to get it fixed. Too bad it is a problem with the applicance and not the plumbing. He was personalble and professional. Did what he could and charged me a fair price. This is the second time I've used Crandalls and will always use them. They are fair honest and professional. You could not do any better finding a plumber.

M. G.

12/29/2021

Our water heater broke During the holidays! We called several local companies and Crandall's came out gave us a quote to repair versus replace. We ended up replacing. Kevin came by and was punctual and professional replaced our water heater, set up tarps on our floors, drained the old one and now we can enjoy a hot shower. Whole instal took about 2 hours!

Rebecca F.

10/12/2013 12:00:00 SA

I just had to write a review from when we called Crandall's Plumbing at 9:30 one night back on 2011 when all of our drains starting backing up, even our toilets! Black sludge too! The wonderful plumber they sent out after hours stayed for almost 3 hours as we had no clue where the clean outs were in the midst of the dark! I was also 38 weeks pregnant and my husband and I were panicking! The plumber was able to find the hidden clean out and snake our drains, and found that city tree roots were the cause of the blockage! Thanks Crandall's! We were able to get reimbursed by the city too due to the plumber's findings! We will always remember our positive and great experience with their professional staff!!!

Jennifer S.

11/24/2020

Snaked my laundry clean out after 2 Other plumbers told me I would need my whole sewer repiped... it just needed a snake and we were back in business. Super reliable and Honest love then

Daniel S.

03/07/2018 12:00:00 SA

This is my first yelp review. My wife and I were in Vail when my son called to tell us the carpet in our living room was soaking wet. The only thing that goes through your mind is panic.

I checked the reviews and called a couple companies. Crandall's called back right away and came out the next day. Because it was a slab leak it was a complicated fix and because they were responsive I gave them the business.

The work got done and the leak was fixed. However. I noticed later one if our showers no longer worked.

I called them and they came out that same day, acknowledged the problem and fixed it - no haggling or additional cost.

So do they deserve a five? Not if you really think about it - after all it was not done right the first time. BUT they are a quality company and stood behind their work no questions asked. So that made me want to give them a great review.

Lori B.

8/24/2022

They were on time and accommodating to my schedule which is a big thing for me. Didn't remember the gentleman's name that did the job but he was ultra professional and gave me my quote which was very reasonable for the job. He did the job in no time. The last guy from another plumber took 2 hours and he complained the entire time! That's why we switched over, we read the Yelp comments and decided to try them out. This isn't the first time we used them. We were happy with their work and decided to make them our primary plumbers. I'll be requesting the same gentleman next year when I have to replace the parts again since he was so quick. Highly recommend them.

Candace M.

6/29/2021

My water heater went out. Upon seeking a reputable plumbing company (because I was no longer under home warranty), I was referred to Crandall's Plumbing, Heating & AC. The plumber (Kano) diagnosed the problem as soon as possible. He explained we needed to antiquate the situation because my hot water heater was probably going on ten- twenty years and past its expiration date. It was admirable to see a project done from conception to completion. Everything was brought up to code. My family and I will be continually impressed by the results produced. Thank you

Kevan J.

08/01/2014 12:00:00 SA

Had a gas leak. Jared came out and handled it quickly. Very professional, fair price.

Lindsey T.

4/22/2013

We moved into our new house last week and last night the kitchen sink our clogged so we called these guys this morning (turns out the previous lady that lived here clogged it with dog hair). They said they would arrive between 4 and 5 pm. They were on time, very professional, very knowledgeable and nice. They were done within 25 minutes. They gave us some great tips on how to avoid clogging the kitchen sink. If we ever have any plumbing issues again, we would definitely call Crandall's Plumbing! I would recommend Crandall's Plumbing to everyone!

Josh B.

1/29/2016

Just used Crandall's Plumbing and was extremely impressed.
We had a clogged garbage disposal and Bobby came and cleared it within 2 minutes.
Bobby was professional, friendly and very knowledgable. Would highly recommend him and Crandall's Plumbing any time!

Anna H.

11/13/2017

I called and they were able to come the same day. Paul arrived on time and was personable. He didn't really listen to what I told him the problem was, but assessed the issue and went out to his truck to come up with an estimate. The estimate was to move my stackable washer/dryer out, clear the drain, and move the washer/dryer back. The total was $229. I asked how much it was to move the unit back and forth, then joked that I could do it myself. Paul said that it was $159 to clear the drain. My mother, frustrated by the stacks of dirty laundry, just agreed to pay whatever. I, however, think $70 to move a washer/dryer away from a wall is ridiculous! I would never have paid such a padded invoice. Though I have nothing against their work, I would never use this company again. My advice to you if you do is to get a very detailed estimate and question every line. Does a mechanic charge you to move your car? Does a grocer charge you to bag your groceries? See ridiculous!

Andy H.

10/25/2014

Called Crandall's yesterday to get some toilets fixed that were running. They could not have been nicer or made the process any easier. When I called they were able to accommodate my timing. They showed up as planned. The plumber was as nice as could be. He immediately knew what was wrong. He gave me a very fair quote. After accepting the price he had both toilets fixed in no time at all. I will definitely use these guys again and highly recommend them. Other plumbers may smell good, but their service stinks. Crandall's is a great overall experience.

Matt K.

12/13/2017

Excellent work and great service. We had a slab leak and had our house re-piped. Crandall's plumbing worked with my insurance company to get the job done quickly. The crew was very professional and kept our home clean. I will refer them to friends and family in the future.

Deron R.

05/05/2022 12:00:00 SA

I have had to use Crandall's plumbing twice in the past 2 months. All the joys of home ownership with leaks and clogged pipes etc! The first time they came out we had a clogged garbage disposal and Daniel was great, on time, cleared it out, did a great job and cleaned up any mess. At that time we discuss the low water pressure at my house and he suggested that the water pressure gauge/ valve needed to be replaced. Finally, a month later I got around to calling them back and having them come out. This time Kevin came out and did a great job replacing the water pressure regulator, some pipe as well as one of the spigots. The water pressure in our showers will now take the skin off your back, which is the way I like it. This company has done a great job for us and we're going to use them again when we swapped out one of our old toilets. # homes are a money pit.

Elizabeth G.

5/26/2016

Excellent customer service from their receptionist, Kasia. She was polite, friendly, and extremely helpful. I only called for information and she was on the ball immediately.

Kim S.

06/04/2014 12:00:00 SA

Thank you Crandall's for bailing me out in a desperate time of need! You could have gouged us due to the nature of our call (emergency=geyser shooting from our house), but saved the day at a VERY reasonable price! Aaron (I hope I spelled correct), your customer service skills were superb and you really calmed us down during a stressful situation! Thank you again!

saiful i.

12/29/2009

Sam Is simply amazing!!!! He has done work for me personally and for my business. He fixes everything quickly the second i call him he is there and everything is always perfect. I recommend him to everyone. I will honestly never use anyone else. Sam is by far the best plumber I've been associated with!

Greg Y.

9/22/2011

Dale with Crandall's Plumbing just left my condo. Found the leak behind the wall after cutting two squares through the ceiling and back of the upstairs bathroom drywall. I was looking over his shoulder and couldn't tell where the freaking leak was (btw, my father was a plumber for 40 years; trait wasn't passed down) but Dale said it's probably the hot water fitting behind behind the shower drywall. Sure enough, after running some tests, he was correct. Even handled it through the HOA so I didn't have to pay. Dale answered all my questions. He said he was an apprentice at Crandall for 5 years and has been there for 7. Absolutely five stars!

Marilyn G.

4/17/2013

I recently had to call Crandall's Plumbing out again. This time it was to fix a clog in my kitchen sink. There were some complications when they attempted to snake out the pipe, mainly because the previous handyman I had used to install a new disposal had incorrectly installed a part. Also, a piece of connecting pipe turned out to be old and paper-thin so the snake went right through it. They handled these unexpected problems with aplomb and did a terrific job fixing everything at a surprisingly reasonable rate, considering the all of the additional problems they encountered.
This makes the third time I have used Crandall's services and I definitely plan use them again should another plumbing type problem arise.

Donna H.

06/05/2018 12:00:00 SA

In the middle of a kitchen remodel, we discovered a water leak. I called Crandall's and they quickly arranged Stephen to check out the situation. Stephen showed up on time and started his investigation. He quickly diagnosed the problem! He was thorough, patient and took the time to make sure his diagnosis was correct...and it was! He was polite, professional and took care of the problem. I highly recommend Stephen and Crandall's Plumbing!

Dawn K.

04/07/2021 12:00:00 SA

My go to company for my plumbing needs. Never a wait for an appointment and the plumbers are great about telling you what they need to fix. I never feel like I'm being cheated with Crandalls. Prices are reasonable but I like quality work over cheaper pricing. I was traveling and not able to pay once the work was immediately completed and they still got the job done. Was grateful that they trusted me that I would pay since I wasn't home.

Doris L.

11/16/2011

Paul at Crandall's plumbing came out to the house in less than 24 hours of my non-emergancy call. He was very professional and the quote was VERY FAIR! He knows exactly what he is doing and after watching him work I could clearly see he was focused on 1st time quality. I really liked that he was very patient and gave me details on all my options. There was no double talk or bologna going on. He started work immediately by installing 2 toilets, a faucet, replaced the guts of another toilet, and moved my outdoor hose bib in just over 4 hours. When he was moving the hose bib, he used copper piping and soldered everything to perfection. There is no doubt in my mind that Crandall's Plumbing is a business worth recommending to my family and friends. I will use them again!

Sabrina F.

02/10/2021 12:00:00 SA

We've used Crandall a number of times, including an emergency call out on a Saturday morning. This most recent time was just for a standard toilet swap out. Not sure if the pricing is consistent with other plumbers, but their promptness and courtesy was well worth the price. Will continue to use them.

Steve H.

09/12/2011 12:00:00 SA

I came home late Saturday night to a flooded garage. Our 20 yr old water heater had broke. I turned off the water to the house and drained out the water heater. Since I have a family we needed to have this fixed asap.

At 8am on Sunday morning I called Crandall. While I was leaving a message they were calling me back on the other line. They had someone over at 9:30am to diagnose the situation. They recommended a new water heater. Since I don't know anything about plumbing, etc., I gave the go ahead for replacing the water heater.

They obviously have Sunday/emergency rates for this. $1300 for the job was very expensive for us. I have no idea if this is a rip-off or not, but at the time it seemed like our best choice. You can decide what it's worth for your family. The plumber worked for just under 2 hours. Everything is back to normal in the house.

Kimberly R.

12/08/2019 12:00:00 SA

We had a backup occur two days after a plumber was out for a backup. I called Crandall's that morning as it happened when leaving for work. Bless me that I saw it! Crandall's moved some things around to make it to my house and saved the day. I am so grateful for their service. Hector was more than helpful and so patient with my questions.

Richard R.

8/20/2021

Crandall's plumbing came to my house to fix a leak in the hookup of my walk in tub. He came to the house a total of three times but eventually got the leak stopped. Another less experienced plumber had not been able to resolve the problem. I will use them again for other plumbing issues around my house.

Lynn D.

12/10/2015 12:00:00 SA

This is an addition to a post several months ago as we've had them back to continue a job. They've been tremendously professional with what has become a nightmare job-a clogged pipe has morphed into a very big job. They've taken it slowly, keeping us posted along the way, quoting in advance of any additional work and not overdoing what needs to be done. Fair price for professional work. Diggers who severed lighting and sprinkler lines-no problem, they even brought in outside professionals to make it right. We recommend them highly.

Steve G.

12/21/2013

I called for an appointment since I needed to install a new valve for the shower (just the tubing and soldering since I already bought and positioned the valve) and to move the stop valve for the toilet. Over the phone they told me that the hourly rate was about $90/hour. The plumber showed up the next day on time and he did a good job. Total material provided by the plumber probably no more than $30. Well, the final bill for 2.5 hours job was $440......!!!!! This was the first time that I needed to call a plumber so I didn't know if this was a normal price or not. The plumber did provide the estimate before he started to work, but since I needed the job done asap I signed the quote. Still, I think this was way too expensive!!! Can anybody tell me if this is a normal price or not?!?!?

For the actual job I would give 4 to 5 stars. For the price 1 or 2. So I put 3.

Thanks
Steve G.

Sean D.

08/11/2017 12:00:00 SA

We have used Crandall's Plumbing several times now. They are honest, professional, well priced and extremely courteous. We would recommend them to anyone. We will use them on all of our future projects.

Jeff assisted us recently. He did an awesome job installing our new faucet.

Phil U.

7/27/2017

It isn't everyday you get an opportunity to experience service that encompasses a high level of quality work with exemplary customer service. Well today was such a day, Ryan and Kyle from Crandall's Plumbing provided that service. Their attention to detail and their focus on getting the job right and in a timely manner was refreshing. They took the time and effort to review the work they've done and made sure that I was completely satisfied. If you are looking for old school work ethic and pride, this is your company. I would highly recommend Crandall's Plumbing to anyone looking for plumbing services.

Michelle T.

10/16/2012

THANK YOU SO MUCH KANO!!!!!
This review was for May 2012.
We called Crandall's Plumbing.. any company that works with such efficiency and honesty deserves more than a 5 star in my book. We just finished a bathroom remodel a few days ago because of a big water damage from a busted hot water pipe and imagine our heartbreak when we found a new leak on the cold water supply pipe. We called the same plumbing company that fixed the hot water pipe but there was no answer. Thanks to Yelp, we found Crandall's.. We called, they answered and came out a couple of hours later. Kano was our technician and he was right on point with everything. Seeing that our bathroom was a new construction, he did what he can with minimal damage to the wall and after he was done he advised my husband of little things we can do to prevent bigger problems with the plumbing. The cost was literally less than half of what the other plumbing company charged us the first time for the same exact job.

Mel B.

9/19/2022

Crandall's Plumbing is always my first choice. They actually answer the phone and I speak to a human every time. The specialist who shows up is always professional, friendly and explains what they are doing along the way. I feel their price is always reasonable and the quality of work is excellent! I have been a client for 17 years.

Jack B.

04/06/2019 12:00:00 SA

Installed a water heater over the weekend. So far so good! Will use Crandall's as my everyday plumber.

Evi M.

11/08/2014 12:00:00 SA

These guys are great and fast.
I called for a disposal problem and they were out to do the repair in less than a half hour. The technician arrived and gave me a fair quote for the repair. I agreed and in less than one hour the job was done and everything was left clean.
I can recommend this company to anyone that needs plumbing repairs. I will use them in the future.

Dena K.

09/02/2014 12:00:00 SA

Had Crandall' s Plumbing come give an estimate on replumbing the whole house. Dan was very helpful in explaining everything involved. Very satisfied!!

Catherine A.

07/04/2022 12:00:00 SA

A tenant of ours contacted us at 8:30pm on a Friday night to tell us their bathroom sink had backed up. I called and left a message at Crandall's Plumbing and heard back from Fred right away. Fred clearly explained the costs of going out there that night v. going out there the next day (Saturday). With his help, we determined that making an appointment for the next morning was the right decision. Fred booked the appointment right then, the technician came out the next day - he was on time, did a great job and took care of the problem.

We were very happy with our experience!

Raymond K.

12/04/2018 12:00:00 SA

Called on a Sunday and they immediately came out for an inspection of the water leak connecting my house to the main line. Ended up having a broken main connection to the house which they repaired on a Monday to safe me some money. First time with Crandall and no regrets. Nice work!

Ben J.

5/18/2012

Called Crandall's again after a past good experience. Called in the afternoon and got an appointment for 8:00 am the next morning. Kano, a very courteous and a good man, showed on time (actually a few minutes early), assessed the problem and cleaned out a line quickly and oh-so-competently for a fair price with no other services sales BS. I will call Crandall's next time. A repeat success from checking on YELP.

Donna M.

4/17/2017

I've been using Crandall's Plumbing for about 3 years now. Around 2:30 on a Friday, we noticed our water heater was leaking. Jeff came out within about 1 hour of my call. After attempting to repair the problem, he informed us that it wasn't possible to repair and it would need to be replaced. We discussed our options and, since it was 4:00 on a Friday, we postponed the replacement until Monday morning. Jeff arrived (as promised) Monday morning and the project was complete by 3:00 pm. Jeff was professional, patient and clearly explained the installation process and reviewed the emergency shut-off instructions upon completion.

Janice T.

5/29/2014

I contacted Crandalls Pluming for a water leak in the garage behind the washer.I spoke with a friendly Kim in the office who gave me an appointment. She called me when they were on their way. I got home and to my delight the plumber was waiting for me. After a very thorough check he determined my washer was the source of the leak. Great customer service. Will recommend them

Dina A.

3/25/2015

Ten Stars. We had contractors accidentally break our main pipe and found Crandall's on yelp. After a simple and smooth call, Brett came out pretty quickly and fixed the issue. We are happy with his work and professionalism. I will recommend Crandall's to everyone. I am also programming their number in my phone for future usage. Thanks Crandall's and Brett!

Sabrina C.

6/18/2012

Love, love, L.O.V.E. these guys. I work for a non profit, so having a plumber with reasonable rates is worth it's weight in gold! They've always given us great customer service, very reasonable prices, and same day service! What more could you ask for? :-)

Yuko K.

07/10/2018 12:00:00 SA

Great service!
Within one hour of submitting a request on Nextdoor, they called me to see what's going on. And it was Sunday! Stephen came out early next morning. Not only he was efficient and polite, he even went out of his way and fixed other minor plumbing issues I had for years. I was really happy with the service I've received.

Keith M.

08/11/2016 12:00:00 SA

I had a great experience with these guys. Kano and the other gentleman (sorry, I didn't ever get your name) were completely professional and fixed my leaky tub quickly and for exactly what they quoted. Super nice and I would recommend them highly.

Gil S.

7/18/2019

Wont give any pricing over the phone. Insists on coming out for an estimate. My toilet needs a wax ring, my Father is a retired plumber but they didn't care.

Brian S.

9/21/2014

The best service I have ever had! I had a blockage in my main sewer drain. I had toilet water coming up in my shower and we were unable to use any of our toilets. I got the name and number to Crandall's from a neighbor and called them the next morning. The lady on the phone was very nice and moved me up to one of the first calls of the day, due to the urgency of my problem. She called later to let me know who was coming and to confirm that I received the text message regarding the time of his arrival. Robert showed up and was very pleasant and did not mind my 2 year old throwing a ball at him. He worked his butt off trying to unclog my drain with the least amount of damage, work and cost. Unfortunately, I had a mess of roots in my drain and we had to dig to find the clean out, that the previous home owner had concreted over. Eventually we had modern day plumbing back in our home and I was waiting for an unbelievable bill to be written. Once again I was surprised by this company. They gave us an unimaginable price, way better than I could imagine from anyone else. I did not know about this company before and I did not know anyone in or associated with this company, but you can believe I have told everyone I know about them and I will continue to call on Crandall's Plumbing anytime I have plumbing issues in the future. Thank you Robert and Crandall's Plumbing!

Jack C.

1/31/2019

This is my 4th time using Crandall's, just keeps getting better. Fireplace valve leaking gas, Crandall's (Kevin-awesome!) came right away. Replaced pipe and valve like new, price reasonable! I like a company who is reliable, professional, fair in price and does quality work! Thanks Crandall's!!!!!

A L.

11/17/2020

GIVE THESE GUYS A SHOT AT YOUR BUSINESS

Its rare for a company treat me as fairly as this firm just did. This story started on a sad note, but was very well managed.

I asked for a minor repair, which the original plumber made worse. (Nice guy, just had a bad day). Okay, he really messed up. I was worried that I'd be left holding all the costs of repairs, and it would take forever to get corrected.

Forget it - that's not what happened.

The owner called me personally, and sent his best team out to fix it ASAP. These guys were the Top Guns of the plumbing world. And best yet, they covered the added cost of repair, and buttoned the job up - leaving it better than when they started. What more could I ask for??

I'd 100% recommend this company for all your plumbing needs. Super nice guys...

Mark Y.

06/08/2018 12:00:00 SA

One of my rental units had a clogged sink. The plumbing was very old and difficult to work with. I contacted Crandall's plumbing and in 5 hours Stephen had arrived. He was very professional and within the hour the clog had been opened and everything cleaned up. A good job for a standard price.

Chris S.

01/04/2014 12:00:00 SA

Needed a water heater replaced and found Crandall's plumbing based on the their reviews. They came out promptly and replaced my water heater without any issues or up-selling. They lived up to their reviews. Great service from Robert and his assistant.

Heather W.

4/25/2013

Crandall's plumbing is amazing! We bought an older home earlier this year and with it came some surprise repairs. The first set of issues were plumbing-related. I had called my home warranty company and had to have two different plumbers out in the same day. This got old real quick. Then, I found Crandall's on Yelp! Again, they are amazing! I have had them out a couple of times now for unrelated issues. Each plumber that has come from Crandall's has been wonderful. I can get same-day appointments, they don't overcharge me, and they explain all the work. I even had to call them for an after-hours repair and the cost was very reasonable. I have finally found a plumber I can completely trust and will use for the rest of my life. Thanks, Crandall's!!

gina C.

7/13/2019

I did not have a good experience with this company. I needed inspections done. I was quoted to have my main line around 240$, the inside and crawl space for 120$. Plumber got there and said it was 120$ more for crawlspace. So I just had crawlspace and main checked. I also had a general inspector come and check everything. So the plumber finishes and says I'll get a report sent to me. Three days later, nothing. No video no report. Mind you I'm in escrow and have limited time for inspections. After speaking with a kind of sassy secretary I finally heard back and got only the video. No report. (At this point I'm super frustrated which may explain the secretary's sass.)

So I said, you know the general inspector found a bunch of plumbing issues in the crawl space I don't have any report from the plumber on these. On the invoice it says he will check for leaks and any other problems. Well I have no evidence of problems from the PLUMBER in the crawl space but like 5 from the general inspector. So I send Crandall's my inspections report with pictures and Kayla says she'll show it to a technician Sam and get back to me about what it may cost to repair. She knew my inspections deadline and it was my last day before sending issues to the sellers for negotiation. Well that deadline passed yesterday and I got nothing back. So I essentially paid Crandall's 120$ to tell me there's no leaks. When clearly the invoice said it would see if there was anything that looked wrong. How the general inspector found plumbing issues and crandall's didn't I'll never know. And their failure to even get back to me about the report I sent was unprofessional.

So between not receiving services I paid for, a misquote about price and somewhat bad attitude service when I called (but again I was frustrated so maybe she was responding to that) I would not recommend them to anyone.

Now I'm buying a 100 year old house and have no idea what cost the problems the general inspector found will be. ‍

Kelly I.

1/17/2019

I have been counting on Crandalls Plumbing for years and they always deliver consistent, clean, professional and solid service! I trust them to fix what needs fixing in a timely manner that's affordable. They always leave my home in the condition it was when they arrived, actually... It's a better condition because my home is still clean AND I have a toilet that works! I love the Crandalls Plumbing Team! Check them out for yourself! You'll be happy you did! You'll never have to find another plumber! #clientforlife

Terry S.

3/17/2014

I called them with a clogged drain issue at 9pm at night and it was fixed within a few hours. I expected to pay a premium price being that it was at night but that was not the case, it was very reasonable. More recently they put in a sump pump for us and fixed several problems botched by a prior plumber. Friendly staff and quality work. Highly recommend.

ted & terry Spuhler
Huntington Beach

David T.

02/03/2016 12:00:00 SA

Well almost 3 years latter. Needed a plumber again for my kitchen sink. Called Crandall in the morning and had a great receptionist take my info and work a time for me in the afternoon , got my 20 min warning call and they showed up did the job and on their way, no hassle , no,up sale just do it ! Like I like thanks again guys

Jamie W.

3/23/2012

Yesterday, I came home to an inch of raw sewage on my downstairs bathroom floor. Horrified, I quickly surveyed the damage. It had also leaked under the wall and into the garage. Fun times!

No, this isn't gonna be a sexy review. But, I hope that some of you will find it useful if you ever find yourself in a similar disgusting situation.

I was worried by my previous plumbing experiences. I apparently have the words naive and idiot tattooed on my forehead because I get taken advantage of quite frequently...

I yelped it and found Crandall's. Five stars all the way? You're kidding me, right? Yes, there are a few of those one review - no friend reviews that are always suspicious of the friends and family plan, but what's worse... I'd eventually like to shower/flush the toilet.

Called Crandall's and they sent Kano over the next morning. Within twenty minutes of his arrival, the problem was solved. Very reasonable price considering some of the hideous quotes I had researched on the Internet. The problem ended up being a blocked sewer main which would account for the shit volcano that erupted out of the downstairs bathroom when I tried to run the dishwasher and washing machine simultaneously. Sorry. Not sexy.

I'll definitely call Crandall's for future plumbing problems and suggest you bookmark this business before you actually run into an emergency and feel forced to go with one of the big guys.

Reasonably, professional and on time. What more can a gal ask for?

Danielle C.

2/28/2018

I can't express how grateful I am to Crandall's for their super quick response time (they emailed and called me within a half hour of my initial inquiry- wow!) and immediate appointment time, they came out exactly when I needed them. I had two tough drains snaked and a new laundry sink piped and installed - all done in an hour and halfI Love love loved! the two service guys Kano and Steve - super friendly, and I was very comfortable talking with them. These guys are fast, efficient and knowledgeable workers. This experience was really the best I've had with any plumbing company and I will only ever call Crandall's from here on out. Highly highly recommended!

Tori P.

2/27/2016

Amazing Services! Fixed our kitchen sink issue right away! Friendly Plumber named Kano. He was helpful,informative & quick! I will never call another company ever again! Definitely honest! So thankful he came over in the evening when MOST companies are already closed or want to delay appt for another day! Highly Recommend! A++

Honeylynn L.

05/11/2023 12:00:00 SA

I am a manager for a large storage company and Crandall's (Proair) is our companies go to everytime. They have quick responses and regular scheduled maintenance. My technician Nick is super informative and professional. He always has a smile on his face goes above and beyond to make sure thing are working properly and to help you understand how things work. I well would definitely recommend. Thanks again Nick !

Jay L.

01/08/2020 12:00:00 SA

Crandall's is great, friendly and got the job handled! I will definitely use them again next time we need service! Hector, was professional and friendly and answered all my questions!

Jeff C.

10/07/2020 12:00:00 SA

Hired this company to do a bunch of work at two properties.
The last job was to hookup an irrigation system. The tech hooked it up but never checked the sprinkler heads. Which needed service.
When I contacted them they said oh that would be extra and not in the work order.
I assumed it would be taken care of would expect them to ask me if I wanted taken care of.

Susan P.

01/01/2014 12:00:00 SA

Crandall's has been out to my house twice in the last few months to fix plumbing problems and both times the service was outstanding at a reasonable cost. We're now getting ready to put in a new water heater and we'll be calling Crandall's to install it for us. Can't say enough about how good they are. Thanks to everyone on Yelp that left good reviews which is why we called Crandall's in the 1st place.

Christina D.

11/26/2019

I was reccomended this company for my commercial plumbing need, and I am so happy I went with them! They were fast and professional, very experienced. My issue has been resolved. They did reschedule my time window then called again to move back the time a bit more but it was not a problem for me since I am at my office.

Rob C.

5/23/2016

Fast , professional and extremely neat. Will definitely use again if required. Highly recommended!

Moe J.

12/08/2019 12:00:00 SA

Another great service experience with Crandall's Plumbing. They solved a problem with our tankless water heater at minimal expense to us. Everyone involved in the service process was extremely professional and helpful. They showed up on time and communicated with us when they were running behind. Highly recommend Crandall's for any plumbing needs.

Jerry B.

1/31/2023

We had a kitchen sink back up this morning so I contacted Crandall plumping in the morning . They were able to get a plumber out within two hours . Carlos, the plumber was great he assessed the issue and kept me apprised throughout the process . First time using them and I would definitely use them again when the need arises . Thank you Carlos I appreciate your work

D M.

1/18/2012

First let me say, Crandall's plumbing is very curteous. That being said, I called them to check a leak that was underneath my house. After searching, the plumber stated he could not find a leak and that it must be coming from the sprinkler system. Long story short: there was a leak in the house, not the sprinkler system. I spoke with Mr. Crandall who admitted they missed something their first visit around and was more than willing to give me a discount for the trouble. Unfortunately, when the issue is plumbing and possible water damage and I pay for a leak detection, but detects nothing, all the time spent looking elsewhere caused more water to go underneath the house. Like I said, they were willing to give me a discount for the mistake which I really appreciate, but on that same token, I cannot give a perfect 5 star rating if I did not receive what I paid for.

Monica C.

3/20/2015

We've used Crandall for a simple shower drain snaking job, a toilet replacement and most recently, a kitchen sink and filtered water line repair. Kathy and Amber in the office are always courteous and pleasant. The plumbers that they have sent out are always knowledgeable, efficient and clean. Dan did an excellent job with the toilet replacement. Kano and Joe have been the most recent plumbers we've had out and their customer service is excellent! The previous owners of our house had some shoddy work done in both the electrical and plumbing areas. Kano was able to figure out their plumbing mess, diagnose the problem and do the job correctly (which couldn't have been a small task considering the doozies we've seen with other repairs the previous homeowners did). We will continue to use and highly recommend Crandall's Plumbing for all of our plumbing projects. Thanks again!!

Cristy C.

9/26/2010

You can't go wrong with Crandall's Plumbing. Never have I encountered such a professional plumber. They have done two jobs for us and are quick and conscientious. Not only did they leave everything spotless, they even went so far as to put my candles back! Sam is an expert and has so much passion for his job and it shows. Look no further. Call them!

Nancy L.

09/05/2022 12:00:00 SA

We have used Crandall's Plumbing for over 20 years. We can usually have someone out the same day within a couple of hours of calling. All of their plumbers are very professional, clean and will give you an approximate quote before starting the job. We highly recommend Crandall's for all of your plumbing needs.

Rae B.

9/23/2019

I was so relieved to get a referral for such a well reviewed plumber. Unfortunately I was extremely disappointed from the time I placed my initial call. I got voicemail which wasn't a huge surprise but their message said that I would get a call back within one business day. I did not so I called back. When I verbalized my concern that I didn't get a call back in their stated time frame of expectation, the receptionist Kayla was unapologetic about it. I decided I couldn't let my initial negative experience prevent me from getting the 4.4 Yelp / 4.5 Google star service I was expecting. But the first available appointment was 4 days later. Although I didn't have a burst pipe or a true emergency, when the water provider sends someone out because of the amount of water you're using, and you have no idea where the leak is, 4 days is way too long to wait. Needless to say I found another plumber, 4 Yelp / 4.9 Google, who not only came out within 2 hours of my call, without an emergency charge, they fixed the problem with 5 star service.

Terry S.

4/27/2020

We love Crandall's plumbing. They are honest and reasonable with prices and work very hard to provide the services we need ASAP.
We recently had a slab leak and they got on it ASAP and were very careful with our walls etc. Again, very reasonably priced than companies who want to rob your wallet. We have been using Crandall's for almost 5 years and my family and I cannot recommend them enough.
They will always recommend what is ONLY necessary. They are always looking for a trustworthy and caring relationship with their customers.
We are so thankful we found a honest, reasonable, family oriented, kind, on top of it- company that meets our our plumbing needs. All of their staff is like family and so kind. We will be lifetime customers. Thank you Crandall's plumbing!!

Raul B.

11/09/2016 12:00:00 SA

Plumber Jared from Crandall's Plumbing did an excellent Job. Very knowledgeable and you can tell that he truly cares and is there to help and provide options. He installed a new Garbage disposal and snaked and descaled the sewer line. I first called 2 other plumbing companies and was told that I was going to get charge a trip charge on top of the work i wanted them to perform. Crandall's offered me a free estimate on site, No trip charge. I only paid for the work I decided for them to performed. Very fair reasonable price. Cheaper than the other 2 companies that gave me a rough estimate over the phone. THANK YOU CRANDALL'S PLUMBING! Highly recommend !

Douglas S.

2/28/2021

I have used Crandell's many time over the last ten years. I have been very pleased with their services. They are almost always on-time and year notify me if there is an unexpected delay in arriving. Their plumbers do quality work at a reasonable price. I highly recommend them.

Malachi S.

5/16/2014

The reviewer who described it as major price gouging was spot on. I only wished we had read it before we called them. Our usual plumber was not available so we gave Crandall a call. To be totally fair the guy showed up on time and did the work and the job is fine. But wow did we make a mistake not asking for a quote first. We paid $235 for 40 minutes of work. I am shocked and feel cheated. We will not be calling them again and I really wanted to warn Yelpers. They do not deserve a 4 star rating !!

Tammy G.

12/20/2022

Paul of Crandall's came out today to troubleshoot my Dornbracht thermostatic valve and volume control. He was able to fix the valve that another plumber was not able to fix. I definitely will be using Crandall's for all my plumbing needs.

John B.

5/16/2015

I called Crandall's Plumbing to repair two slow draining bathroom sinks. I wasn't sure if they come to Laguna Beach; no problem! They had someone there the same afternoon (Kano) and he took care of the problem. Courteous, efficient, and charged what they quoted, which was reasonable! I would recommend them again!

Doug W.

04/04/2016 12:00:00 SA

If you have a plumbing issue I would highly recommend Crandall's Plumbing. We had a leak in the hot water supply line and the tech, Bobby, they sent out was exceptional. Traced the leak and repaired the pipe quickly and at a fair price. This is the second time members of our family have called on Crandall's and I will call them again when I need a plumber. ---Doug

Amanda S.

9/14/2020

We recently used Crandall's plumbing for an issue involving the the gas line. I had originally made the call to notify them they would be going to my mother-in-law's house. They were so helpful knowing she is hard of hearing that they made sure to call me when arriving and I was able to walk them through true concerns she had. We will use Crandall's again for her plumbing and I will recommend to her neighbors as well.

John R.

04/08/2016 12:00:00 SA

Crandalls Plumbing performed a major leakage correction job at our condo in Huntington Beach. The work required removal of carport ceiling drywall for access and the replacement of original poor quality drain plumbing. This was followed up by drywall replacement , painting etc. The guys showed up when they promised, got the job done and all at a very fair (in my opinion) price. Their phone is answered quickly and messages are answered. I highly recommend this small business which believes in customer service.

Cory J.

01/04/2019 12:00:00 SA

Crandall's saves the day again! Water heater died right around Christmas. Ugh. No question about who we should call. We now have a beautiful new water heater that was installed quickly by friendly workers at a fair price. Customers for life!

Debby M.

6/21/2021

My garbage disposal went out. I called at 2:30 on a Saturday afternoon and in spite of being so busy they responded, came out right away and fixed my problem.
The guy that came out was so nice and made sure I knew how to fix the problem if it happens again.

Charlene T.

01/09/2019 12:00:00 SA

If I could give more than 5 stars I would! I am a property manager of 120 units in Huntington Beach. The City of Huntington Beach Public works noticed a back up in our sewer while cleaning their streets. They saw what seemed to be a fiber optic cable that was bored through accidentally from a cable company. While the sewage was backing up I needed emergency service quicker than the other plumbing company could offer me. I was referred to these guys. They were quick! Steve from Crandall's arrived on Saturday. It was difficult to release the clog but he was successful. Very courteous and friendly. Unfortunately with a situation like this, until we are able to get the cable out of the sewer line, the sewage is partially blocked. On Monday evening, the sewage began to back up again. I called Crandall's Plumbing and Ryan and Jay arrived quickly - very quickly. Wow! These guys went above and beyond. The HB City of Public Works came out to be sure the water did not go any farther, and they were amazing as well (that is another incredible story of beyond excellent service). We had a great crew out here. Ryan really put his back into it trying to get through the clog. He measured the line and pulled it back out so that we could get an accurate location of the cable stuck in the sewer. All of this took place after hours and into the night. He offered to mark the place by running the line down and then pulling it back and measuring the line which meant he had to pull that large heavy cable back out and calculate and measure and mark - no easy task. HIs point of reference where he felt the obstruction was happened to be almost exactly where Dig Alert emergency response marked. I was with Ryan every step of the way and he explained to me how everything worked as they were getting this emergency taken care of. The whole experience was outstanding. The trucks they used did not have a camera on these specific ones. I called today and asked the price to get a camera so we could get a better look. They waived the fee for me and are headed out to take care of this. Moving forward, I will be using Crandall's for preventative maintenance and all of our plumbing needs. Their attitude, their quick response, and their genuine customer service skills are superior. They offer rooting plumbing and jetting. Our needs were for the jetting. I highly recommend Crandall's Plumbing.

Gabriela G.

10/26/2021

Plumbing Issue: The water level inside my toilet bowl got really low suddenly, and when I flushed it, the water level rose so high I thought it was going to overflow, but thankfully the water slowly went back down, although it still wasn't flushing properly.

Experience: I called Crandall's around 7:30 pm (it looks like someone is on call 24/7), and they were able to schedule a non-emergency appointment between 10 am-12 pm the next day. The next day I got a call from my assigned plumber Kevin at 9:45 am to let me know his ETA. Kevin arrived right on time and after looking at the toilet, he let me know he thought it was a clog and would use his auger to try to unclog it, but if the clog was deeper, then he would have to remove the toilet. At that point he let me know the cost would be $120 and if that was okay, then he'd go get his tools. He used his auger and was able to unclog it within a couple of minutes.

Plumber: Kevin Roldan was competent, on time, friendly, and answered all my questions, I highly recommend him.

Tips:
~They will come out free of charge to give you an estimate if you are within a certain area.
~They service condominiums (I called a few plumbers who would not service condos because they aren't insured for that).

Ted S.

1/15/2012

It was not an easy job - but on a sunday at noon, I called with a main line blockage to the street. In less then 1 hour a plumber shows up. Clears out the line after a couple tries... like I said it wasn't an easy job, and whoosh - happy home again.

Professional, well staffed, and easy to work with.

Chris R.

7/31/2021

I called for a free estimate for removal of foreign object in Toilet
I was given an ETA which was almost right on. Plumber arrived early,
I was given 3 different approaches and prices for removing object.
Very professional. Would use again

Mi T.

01/12/2014 12:00:00 SA

Service so good i paid out of pocket for them to service my new apt!

They did more than fix the toilet.

They showed me how to fix it myself.

Clamp thingie.
Flap thingie.
Chain thingie.

Warranty rules!!

Maria H.

1/22/2016

Excellent service all around.
Punctual and reasonably priced.
We have used them twice and have no complaints.

Shaun S.

11/05/2020 12:00:00 SA

Had a mystery source of water in my backyard with no idea how to solve it. Called Crandall's and they were able to come out immediately, check it out, and figure out what was going on. It didn't end up being a plumbing issue, but thanks to the amazing service I received from Crandall's service technician, Dan, my wife and I are confident that we have it figured out. From now on, Crandall's is my go-to plumbing service provider and will recommend them to anyone who asks.

Bobby F.

3/24/2010

I've known Sam since he started the Business, he is such a Perfectionist in his work. Sam takes pride in what he does, Always making sure the Client is getting the Best Service. I would HIGHLY recommend Crandall's Plumbing to those who want the Best of the Best.......

Jenna C.

01/10/2022 12:00:00 SA

Thank you Kevin & Joseph for fixing our faucet this morning! Crandall's Plumbing is hands down the best for all your plumbing needs. We have used them too many times to count. Their staff is friendly, efficient and knowledgeable. If you're looking for the best you've found them with Crandall's! Thank you!

Len S.

6/25/2014

About two weeks I had a considerable amount of water forming around the front side of my house. I called a plumber who came out and attempted to find the source of the leak. Using a leak detector listening device, he checked all of the fixtures and pipes in an effort to find the leak. Unable to do so, he said he thought the water was leaking from my sprinkler system and he recommended shutting the water off for several days to see if the water would stop. We did this to no avail, in fact the leak was getting worse. I called Crandall's based on their good review record on Yelp. Dan responded and did some preliminary tests and determined it was most likely a broken pipe under the house slab. We set an appointment for him to perform a leak detection to determine the exact source. Dan returned, performed the leak detection checked every outlet and fawcet in the house, and located the leak in the main water line under the slab. Dan provided me with an estimate to do the work and we set the date. Dan returned with one assistant whose name I did not get and they performed a re-route repair by re-routing the main line into the attic and then down again. I want to say that Dan and his assistant were both extremely professional and knowledgable in their work. The work was accomplished in one day and the problem was solved. Considering the amount of work that was done, I felt their charge for the leak detection and repair was very reasonable. This was the first time I have used Crandall's and my experience was very positive. I plan to make Crandalls my plumbing service of choice for any future work that I have need to have done. Thank you Crandlalls.... a great job and excellent service.

Mike S.

10/31/2015

I had never used Crandall's before but I noticed their Yelp reviews were outstanding so I decided to have them give me an estimate for a slab leak a few weeks ago.I decided to choose them since Dan was so thorough and honest in his estimate. I had Dan fix the slab leak and he and his fellow plumber(I forgot his name but he was very good and personable) were very professional and thorough. I was very concerned about this slab leak and didnt want any mold issues so getting this fixed was a high priorty.Crandalls was able to schedule my repair the next day and when it was fixed I was so relieved and felt lucky that it could have been much worse. I was so happy with the work and professionalism that Dan and Crandalls exhibited. A couple weeks later my parents told me that they used the phone book to find a plumber since they were having plumbing issues. This plumbing company came out and told them that entire home needed to have new plumbing and pipe replaced and the cost would be $8K!! I told my parents not to have them do anything and referred them to Crandall's. Today. Bobby came out and checked my parents plumbing and said absolutely nothing was wrong and they didnt need to do anything. My parents are in their late 80's and I was so upset at how this other plumbing company lied and tried to take advantage of my elderly parents. But, I was so happy and impressed with Crandalls honesty and treating my parents so kindly that I called Erica(owner) and personally thanked her for being so honest and professional to my parents.I told her to please than Bobby too. Bobby, your awesome!! and THANK YOU. I told her from now on I will refer any of my friends, family and anyone to Crandall's. They have my business for life. Cathy is awesome too!

Anthony P.

3/19/2023

We recently had to replace our old shower faucets and valve, and were looking for a reliable plumber to do the job. After receiving quotes from a few plumbers, we were hesitant to proceed as they all required us to use a cover plate or cut the drywall behind the shower. However, Crandall's Plumbing provided a better consultation and alternative. Fortunately, we were able to replace the valve without needing the cover plate or any additional work, which was a huge relief!

Not only was this aesthetically the best option, as there is no longer a large cover plate behind the shower fixture, but the team at Crandall's were extremely professional and kept us updated throughout the process. We were impressed by their attention to detail and their willingness to provide advice on our other plumbing needs.

Sam F.

05/09/2019 12:00:00 SA

Serio and his team came out for a simple gas pipeline procedure. They came out and provided a free estimate (which is why I use Crandall's). They were efficient, clean and very helpful explaining the procedure. I highly recommend Crandall's Plumbing.

EVAN B.

3/14/2012

Mr. Crandall's team got the job done! We needed a plumber, and fast ,and they came through ! Their pricing was lower than the competitors too.

Dee R.

12/24/2022

Quick response always..technicians seem to care for customer as uf we were family.

Judy M.

08/05/2009 12:00:00 SA

I have a 3bd condo...and had a leaky faucet that was simply annoying. Sam and hiscrew not only came in and fixed what needed to be fixed, but went above and beyond by fixing my broken diverter valve on my tub too!!! BUT - that's not the best part - he and his crew not only wiped their feet EVERY TIME they entered the house, but the only sign they left in my bathroom where they worked was fixed plumbing - they had covered it all while they worked so that everything was EXACTLY where I left it, when they were finished. ABSOLUTELY INVALUABLE! Thank you, Sam!

Randy T.

02/08/2018 12:00:00 SA

Great Company and Great Service. Ryan McCammon came out to today to fix a blocked line and replace our pipes and disposal in the kitchen. He was very friendly, clean and professional. He gave me a free quote and when I heard the price I said let's do it. Their price was about half of what the Big ( Smell good) Plumbing Company quoted me for the exact same thing. If I ever need plumbing work again I will be calling Crandall's Plumbing and asking for Ryan.

Marc L.

8/31/2016

I got some work done a few years ago that costed about 1200 dollars. One of their employees was not paying attention while he was working and damaged one of my pipes in my wall. Do to his negligence my drywall, carpet, baseboard and downstairs drywall is damaged. This was clearly the employees fault. So I talked to the co and they sent someone out and he fixed the pipe that was damaged and left. Now Im stuck fixing this mess. They said its not under warranty. Needless to say I will be contacting the property management co they do a lot of work for and let them know they dont stand behind their work.

Naomi l.

7/15/2010

I didn't really believe these guys had all these 5 star reviews but they really are nice and know what they are doing. We had a slab leak, they found it and were cheaper than american leak detectors and they were nice enough to tell us how to fix it so we could keep in our budget. I like that they are a local company and will call them the next time we need a plumber.

Kat -.

8/23/2017

We've used them in the past for basic plumbing: clogged drain, etc. They're great. They're professional, prompt and reasonable.

We asked for an estimate to do more major plumbing work, and the experience was very different. They are unbelievably expensive, as in they were asking more to fix a few plumbing problems than it would cost to re-plumb the entire house!

I'd keep them in mind for basic plumbing but not call on them for anything beyond that

En H.

12/29/2011

Pretty good service. Prompt and polite people came to fix my main drain clog. I highly recommend them.

Edward A.

1/20/2016

I called Crandall's after getting no return call from two highly rated plumbers in Huntington Beach. They showed up promptly and did good work on a difficult drain stoppage. Pricing was fair and work was clean and efficient. There are two ladies in the office that handle all calls. Regardless of which one you talk to, after asking a few questions, they know exactly what is needed and they send the right crew with the right equipment

Maria M.

01/03/2019 12:00:00 SA

Excellent service! My water heater was not working. They came the same day I called. There was a problem with some pieces and they not only ordered the pieces for me, they also shipped to their office and came back as soon as they received it. They replaced it and I finally have hot water! What a great company and people. Thank you Paul and Joseph! You two were amazing!

Ty C.

1/31/2020

We had Jeff and Steve come and repair a shower drain for us yesterday. The most professional guys I've ever had the pleasure to work on our home. Extremely thorough and strait up honest. What more could a new customer ask for. Thank you we definitely will be using your company going forward.

Elizabeth M.

08/02/2020 12:00:00 SA

Eight years later and we are still so happy with Crandall's Plumbing! I've called them maybe once every 1-2 years for minor issues, and I've always taken care of it while my dad was at work. We had some kitchen sink issues like a month ago and Crandall's sent Ryan right out to help us, and my dad was home for the first time. He's kind of untrusting of plumbers/electricians/handymen and is always concerned we may be getting ripped off, as has happened before. I assured him Crandall's was great but he was still skeptical. Ryan showed up in a mask, was super knowledgeable and friendly, and answered all of my dad's many questions. The next day, my dad was so pleased with how well the drain was draining. He came to me with a huge smile and said THAT is our family's plumber. Weeks later he feels the same. Crandall's and Ryan are rad, we appreciate you!!

Al V.

7/26/2019

Kevin and Hector did a great job. They explained the benefits of repairing an old water heater versus replacing it with a new one. They worked fast and efficiently and did a great job.

Wendy T.

11/24/2021

After using them for detection, I can say that their price is cheap for guaranteed satisfaction to the customer.

Carl C.

10/08/2017 12:00:00 SA

I have used other plumbers in the past, and none of them come close to the customer service you will receive from Crandal's.. I called smell good (scam you good) plumber Mike Diamond for a bad shower draining issue.. It cost me about $200 and they could not unstop it. They told my wife we would have to cut up the floor from rhe shower pan to the toilet main for an extremely outrageous price to find the blockage.. or so they said.. I said hell no!! I'm getting a second opinion. I found Crandal's here on Yelp and after reading the reviews called them.. The guy that came out was very cool, and was able to use 2 different techniques and got it unstopped !! The other guy wanted to charge about $1500+ ? too destroy may bathroom in which I thank God I got a second opinion .. Crandal's charged less than a hundred. .. I have used them many other times on other drain issues.. Each time in and out in a breeze. I feel they are extremely honest and will always recommend them to anyone looking for a plumber !! THANK FOR EVERYTHING !!

Roxy M.

8/15/2017

I had a pretty bad leak in my shower and Sergio did a wonderful job I have to say he did it quick and told me everything that he was doing step by step made me feel extremely comfortable and I would recommend them to my friends. Thanks for the great work

Shawnee M.

5/14/2019

If you're looming for a good plumber I highly recommend that you call Crandall Plumbing and request Sergio. Sergio is knowledgeable and honest and overall a nice human being!

Betty Y.

06/11/2015 12:00:00 SA

We've called Crandall's plumbing three times now and each time we've received really fast and friendly service. They came just to give free estimates a few times too. The receptionist is really professional and friendly and gets back to you right away. The guys who came out to do work for us really know what they are doing! They work hard and seem like they really want to do the job right!

M H.

8/13/2012

Needed to have a main shutoff valve installed onto a house. Arrived on time and did a good job at the promised price.

Laurie C.

12/10/2021 12:00:00 SA

My shower handle was just spinning - no engagement, no water. Called Crandall, like we always do, and received again the very best service I've had from any contractor. They came out within a couple of hours and checked it out. Old shower set-up, but instead of pushing me to buy a new one, offered to travel to 20 miles away to get the part needed - no extra charge.
I've had them replace my water heater, hook up fancy kitchen plumbing gadgets - whatever they've done, they do a great job, clean up before they leave, and are nice, polite folks. They know what they're doing when it comes to plumbing. Next up...gas line redirect to convert my fireplace to gas...and I'm calling Crandall!

S Z.

08/01/2019 12:00:00 SA

This company was quick, reliable and efficient. They came and gave us a quote and was able to help us out right away. I recommend their service. Steve was the person that did our work. He was very nice and did a great job.

Bob P.

10/23/2019

I just had a couple of large projects completed by Crandall's.

I needed a slab repipe (copper in slab had slow leak, I've know this for a while). Crandall's repiped my house with Pex. Pex is great stuff. I also had them add a tankless water heater and recirculation system since we were repiping through the walls and ceiling. I love my recirc and tankless!

And I added an EWS whole house softening system ( I asked, they did not upsell).

All of it is working great. No more slab leak, instant hot water, endless hot water (teenagers!) and I can drink the water out of the faucet (too yucky before). Thanks for the great job, Crandall's!!

Veronica B.

4/20/2010

Sam is a great worker! Clean and professional. Definately call him if you have a plumbing issue:)

Stan T.

9/17/2012

The plumber that came out to do the work arrived a half hour late, which was ok with me. He was friendly and cordial.

Before the job started, I called to make sure that one minor detail which was not on the original estimate, was included, and Sam assured me it would be. I brought it up to the plumber, but he didn't get notice of it, so he had call back to double check, which they did, so I was happy with that.

I showed him the job, and he started getting to work. I immediately noticed his workmanship was quite sloppy. First mishap: after shutting off the water, he failed to drain the lines before cutting the supply line, spilling water everywhere. I gave him some towels to clean it up... but really? Even I know you're supposed to flush the lines first.

Second mistake: he fastened a new tee fitting and it was clearly misaligned. After extending the pipe from the tee it was pushing up against one side, causing the pipeline on the other side to bulge out where drywall was going to be hung. Since I was the one doing the drywall work, I noticed this and brought it up to him as soon as I saw it. He tried to make a case that it was not his fault and it was the problematic design of the walls. He had to phone home, and I talked with Sam, and got his approval to fix it without too much fuss. During this time the plumber argued his case a bit more, but I gave him step by step instruction on how to fix it, and he did, and in the end it all worked out.

This would've been a one star, but because Sam was willing to rectify the mishap I upped it to three. It's closely bordering two stars, because the price should have been better, given the sub-par quality of the work.

Kelly J.

08/05/2020 12:00:00 SA

Crandall's plumbing was able to fix a complicated gas line problem for my new stove. They fit me in the next day. They were on time and very helpful. They were real careful with my wood floors. They went the extra mile to use wood in my garage to raise the stove to the perfect level. They thought nothing about getting out their saw, cutting pieces of wood to raise the stove and cleaned up the mess before they left. Very respectful and gave me a very fair estimate. I would recommend them to my friends and family. Very pleasant experience for a complicated situation. Thanks guys, well done!

William M.

02/09/2014 12:00:00 SA

Called Crandall's to fix a running bath faucet that wouldn't shut off at a tenant's condo in Newport Beach. Kind of an emergency in the current drought situation. Also, I was not on the premises as I work and live in LA- sort of blindly relying on the honesty of my vendors. The person they sent could not find the main water shut off and almost left without doing anything. With calls by me to the property management (who were at a holiday party like a week before Xmas) and my tenant frantically asking neighbors where the shut off was, the water was turned off- no thanks to the plumber. I was given the free estimate- told that part of the line had to be replaced because of worn threads- $250- for the amount of time and effort that would take, the estimate seemed reasonable. I asked the person at their office to call me when the work was completed. I never received a call and went back to my tenant- who gladly told me the faucet was fixed. I asked her how long it took to fix and she told me 15 MINUTES. That seems to indicate he simply replaced a gasket- which shouldn't have cost me $250. I went back to the person helping me at their office to get a detailed invoice- I get one 2 weeks later with no detail. So, 4 stars for service- 0 for ripping me off- 2 star median. It's unfortunate that you can't rely on any service provider to be completely honest- but karma will prevail and I won't use Crandall's again and I'll spread the good word...

Cheryl C.

7/18/2013

i've used Crandall's plumbing twice now and both times they were quick, clean and priced great. No need to look further for a plumber, these are the guys:)

Esad K.

11/11/2016 12:00:00 SA

What a great plumbing experience. Shower cartridge broke and would not shut off. I called up and they sent a plumber within 15 mins. Within an hour my showers was fixed and working great. Thank you.

Marsha R.

05/06/2022 12:00:00 SA

Crandall's has always been responsive and reliable at our home, my mother's home and our office building. We use both the plumbing and HVAC divisions.

Sandy L.

11/29/2013

Called another plumber first but, he was too busy to help me. At least he recommended Crandall's! They answered the phone promptly and was kind enough to schedule us in even though they were booked. When I called back to ask about replacing a toilet they offered me the courtesy of picking it up for me if I purchased it from a local store. When my tech arrived, he fixed my plumbing quickly, replaced my old toilet and took all the mess with him without me having to ask! Couldn't ask for better service!! Thank you Crandall's!

Brandon P.

11/18/2010

Crandall's plumbing is the best! I've been in the Tile business for 10+ years and worked with many different plumbers,. These guys know what there doing! Clean, professional and competitively priced. You will not go wrong when choosing Crandall's Plumbing.

Jacquie D.

09/12/2018 12:00:00 SA

These guys are great. Kevin was here yesterday and went above and beyond the call of duty. Great customer service, very professional. They came to my house a couple years ago after hours and again showed great customer service and got the job done. I highly recommend them.

Kristin K.

2/23/2021

We have had Crandall's Plumbing out to our house several times. They respond quickly and give honest estimates. Dan is incredibly nice, professional and always does a great job communicating. Today he repaired a leaky pipe that was dripping through a can light in our kitchen. Any other plumber would have required us to take down a portion of the tongue and groove ceiling at an enormous expense but Dan was able to make it happen with zero damage. I was amazed and incredibly grateful.

Julie H.

11/18/2020

Great response and service from Crandall's. We like to support local and the whole team there was great!
Christian came out quickly for a service call when our heater died in November. He and his associate were courteous, professional and thorough.
We ended up replacing our 42 year-old unit which was delivered and installed within a few days. The new system distributes heat more evenly, makes less noise and is saving our gas and electric bills.
Darlyne kept us informed and made communication very easy and was both proactive and responsive.
Would definitely recommend!

Mike C.

10/12/2011 12:00:00 SA

Stupid old owners of the previous home really didn't give a shit when they left. The water heater was all jacked up. Leaking and pretty much broken.

So obviously, Yelp came to the rescue and I called these guys, Randall's Plumbing. I think it was Kevin who came but he did a great job of getting the old water heater out, and putting in the new one within a couple of hours.

Too bad for me since these water heaters are pretty darn expensive. Stupid old owners.

R. R.

06/04/2012 12:00:00 SA

We have used Crandall's Plumbing several times and they have never failed us. Their plumbers have gone above and beyond the call of duty and I trust their services, their people and the company. This is one plumber that's not cracked!

Bruce S.

11/04/2021 12:00:00 SA

The technician, Rolo, was very professional and efficient. He looked at the situation and quickly determined what was needed. He finished the job and made sure that the area was cleaned and completed.

This is now my go-to Plumbing company and Rolo is the man for the job.

Rolando M.

12/30/2021

Thanks Sam and Erica besides having a great company they also have a big heart I worked for them for five years and always treated me good now am doing my own business with their blessing is always good to have a company that offers a great service but also treat their employees with respect thanks Sam and Erica for having me for 5 years gonna miss you all

Jayme P.

6/16/2018

Crandell Plumbing sent over Stephen two different times recently to our HB condo. He was professional, friendly and we could not have asked for better service, we highly recommend Crandall Plumbing and Stephen. Excellent company!

Laura R.

9/20/2021

I've yet to be disappointed by Crandall's. They are professional and their prices are reasonable for this type of service. Their employees are friendly and they keep you informed during the process.

This is the 2nd time in the past 10-ish years I've had to call a plumber for a same day appointment. Both times I've had a great experience that has earned them my future business as well.

Kristen H.

9/19/2015

Seriously THE BEST!

I called first thing this morning and Cathy (super sweet) was able to find a guy to come out right away. Seriously, he arrived 30 minutes after I called. Love the quick service, especially considering ALL my toilets were out of service. Yikes!

Dave was our technician and he was amazing! Seriously, you don't get any better. Friendly, clean, hard working and honest. He had to snake the main line which I suspected. It was $120 for that. The tricky part was we had a serious clog upstairs as well that was backing up 2 bathrooms. He snaked that as well which took a while since it was so bad. Only $90 for that part of the job even though it took way longer than snaking the main. Sweet deal.

I mentioned a low flow problem on my shower head and he looked at that and fixed it at no charge. How cool is that?

All said and done, it took about 3.5 hours and cost $210 which I think is incredibly fair. Dave worked his tail off!!

We were referred to Crandall's by a FB group for people in HB and I am so happy to have found them. I'll totally call again for any needs and will special request Dave since he's so friendly and honest. Reading the reviews though, I'm sure all their guys are great.

I'll be recommending this company to everyone. So happy with their service!!

Nicole K.

7/16/2015

They have very fast service, same day in my case to come by and take a look. The pricing quoted was not too expensive and the technician and appt staff were very friendly and polite. Would highly recommend.

Z P.

7/25/2015

These guys ripped us off. They overcharged us by stealing our brand new UNUSED steel gas lines for our dryer and selling another set to my wife. I don't appreciate them taking advantage of my family. They showed up filthy and didn't even turn off the gas while working on the gas line! My wife and toddler were in the next room. Do NOT use these guys.

J A.

07/06/2014 12:00:00 SA

Company called me a few days later and came for a free evaluation of my issue. Plumber seemed very knowledgeable and pleasant. Appreciate the proactive response and the free service. They were very apologetic of my apt falling through the cracks.

Dorothy L.

7/18/2021

This guy could have sold me the Golden Gate Bridge but didn't make a penny on me. He was honest and I so appreciate this.

We've used Crandall's plumbing in the past and they are efficient and honest, they truly know plumbing. That's why I called them again.

Thank you so much!

John W.

1/23/2021

I would recommend Crandall's Plumbing to my family and friends. I just recently had Crandall's Plumbing install a new water heater and install a cold water line to my refrigerator. Plus, in the summer of 2019, I had them install a new dishwasher and updated a bathroom by installing a shower head (now it is a bathtub and a shower).

Robert C.

5/16/2017

I called on them to help us out in an emergency. We had a plugged toilet and they were there promptly and took care fo the problem. Fair and accurate pricing. I recommend their services to anyone who is looking for an honest local plumber. Good guys. Professional. They introduced themselves to me when they walked in. Described what the issue was and what the remedy was.

Erik L.

03/03/2020 12:00:00 SA

We have used Crandalls multiple times and have been pleased with the service and professionalism of the plumbers. The prices are fair and everything has been explained to me in detail before starting work. Most recently, Rolo and Dan helped diagnose a pipe burst in our wall and facilitate a re-pipe. The job was finished promptly and they helped put us at ease after one of the worst days in our home. Thanks guys!

Mimi M.

02/08/2023 12:00:00 SA

I have used Crandall's for several plumbing jobs over the past year. I find that my experience varies a lot depending on which technician is sent out. Dan and Sergio are both really excellent and deserve five stars. I've had two other technicians come out for different jobs who were not so great--one was especially bad, but, to be fair, the company did try and make things right afterwards. If I need to use them again, I will ask for Dan or Sergio.

Traci M.

02/11/2016 12:00:00 SA

We have used Crandall's Plumbing for several years. They are always professional, honest and show up at time specified. . Today we had a clog in our main line. Called Cathy (always HELPFUL!) and arranged a time for this morning since we were unable to meet then yesterday. . Got the first appt and our technician Dave F. showed up first thing. (And he smelled good too!) Assessed our situation along with some extra detective work and made a recommendation for repair. . He had a few suggestions/recommendations for future improvements that we will be making sometime soon. Dave F. was polite and professional. We recommend Crandall's to anyone who asks for a plumber recommendation. You CANNOT got wrong with them.

Steve W.

03/12/2011 12:00:00 SA

Crandall's Plumbing is a very professional and reliable company. Quality work and focus on customer satisfaction. I called Crandalls Plumbing for a shower head/valve/drain installation after being put off by several plumbers who didn't return my call for several days. Mr. Crandall answered the phone right off and was able to schedule my work for the next morning. They showed up right on time and completed the job quickly - perfect, clean work. Then, days later, I had to make a change. It had to be done quickly or the job would stall. Mr. Crandall's guy showed up in 30 minutes of my call and cranked the work out. Amazing.

I was getting pretty jaded by other plumbers. Mr. Crandall gave me a new found respect for his trade. You won't be disappointed. SW

James H.

02/04/2016 12:00:00 SA

We've been using Crandall's for several years without any complaints. Recently we had a water filtration system installed and Dave stayed at our house until 7 p.m. on a Friday to ensure that we were dialed-in for the weekend and beyond------that pretty much says it all, right there.

Marc M.

9/15/2015

I was looking to re-pipe my existing copper lines from my 1960's house. I had called and received estimates from four local and yelp reviewed plumbing companies. I went with Crandall's because of their outstanding yelp reviews and great customer service. Cathy, their customer service representative was outstanding. She answered all of my questions, went out of her way to accommodate me, and always made me feel as though my business was appreciated. Crandall's plumbing and Cathy really earned my business for life.

Dan, who was the supervisor and plumber did a fantastic job. He and his workers were extremely professional, answered all of my questions, and really went above what I expected from a plumber. Dan always made sure that my questions were answered and that I understood what was being performed on my house.

I was impressed upon the quality, cleanliness, and punctuality of the work that was performed. Crandall's plumbing has earned my business for life and there is no other plumbing company in the orange county area that I would go to for my needs. There prices were fair and competitive. I truly felt I received what I payed for.

Very satisfied!!

Patty S.

02/05/2016 12:00:00 SA

We've use Crandall plumbing multiple times and have always been really happy with their work. They are great at returning your call, the phone dispatcher is always so friendly, their time window is always small and they arrive when they say they will. They give you honest quotes and fair prices.Paul and Brandon fixed my water heater and faucet in no time. They were both very informative and professional. I will continue to use them for work at my house,

Denise S.

9/28/2020

This was the worst service I have had from anyone I have contacted through Yelp. I told them this was urgent and they sent someone out who looked at the tiny little issue that my city inspector pointed out and wanted to charge me $375 to put a screw in a vent. And that is AFTER they charged me $135 to come and tell me that they couldn't take care of it until next week. Need I mention when I first called and asked for an approximate cost they told me that there was no charge to come out and look at the issue first.

We are closing on our house and we needed this fixed before that could happen.

HORRID! HORRID! HORRID! We will never use Crandall's again, and I will wonder about Yelp reviews as a place to find good local contractors from now on too.

UPDATE: We took a picture and went to Ferguson's supplies for advice and I am going to be able to do this myself with 15 minutes of effort. I am an over 65 year old woman. I spoke to my brother in Michigan and he verified we got the correct parts. If they didn't live so far they would come and fix it for me. Both of my brothers have been in the HVAC industry for over 25 years. Thank goodness I was not able to be bamboozled.

I just needed this fixed so I could close on my house sale. I told you originally that this was an emergency. And I asked if the person coming out today would be able to fix it.

And I just spoke to my husband who showed the Crandall's guy the inspectors specific issues that needed to be fixed. Huntington Beach City Building and Planning Inspectors can be some of the most meticulous and safety-minded in SoCal according to my contractors. And HE did not recommend the changed the Crandall's guy was trying to milk us for.

Amanda W.

04/09/2020 12:00:00 SA

We purchased a new washer and dryer and after two loads in the new washer it stopped working! Found out that it was a plumbing issue and had Ryan come out to take a look. He was fast, efficient and honest, all of the things you want out of a service provider. We were doing laundry in the new washer again the next day! I don't wish plumbing issues on anyone but at least we know that Crandall's is here if we ever have issues in the future. Thank you Ryan!

Eric B.

05/09/2016 12:00:00 SA

I use Crandall's plumbing at my place of work, they are very prompt, professional and local. Thank You C's P!

Zoe Z.

9/19/2013

We just had a leaking water heater nighmare, I called Crandall's, Kevin and Joe came over, did a such great job to install a new water heater for us. The work is very well done, we are happy! Big thanks to them!!

Deanna C.

2/27/2018

I have used Crandall's Plumbing, whenever we have a plumbing issue, and I continue to be impressed by their plumbers and staff. Everyone is friendly, punctual, and their prices are very reasonable. Kano and his partner helped us clear the clogs we had in our sinks today, and both men were very nice and extremely professional. I highly recommend Crandall's Plumbing!

Julie M.

7/25/2016

We are a repeat customer with good reason. This is a great company to work with because they are very professional with pricing that is more than fair.

You can expect on-time arrival, repairs that are done right the first time and a job site that is left neat and clean.

We'll never go any where else for our plumbing needs.

Thanks guys!

Don H.

5/20/2021

Called Crandall again for an underground leak in the pool plumbing. Received a call within an hour that they would be here next morning. Raoul quickly excavated and located the broken piece of PVC pipe where it entered the concrete at the back of the spa. He promised to be back the next morning (and he was) with his partner Manny. Within a short they removed and replaced the old section of pipe and re cemented the area. The fix appears to be good. These folks worked clean and neatly. They kept us informed on progress. Once again it was a pleasure working with Crandall's plumbing.

Jackie P.

1/28/2016

Excellent service, reasonable prices, they left the work areas clean - even put back items under sink. $99 to snake a drain. Replaced a part on tub and unclogged toilet. I will call them again.

Tony C.

08/09/2016 12:00:00 SA

Do yourself a favor and hire these guys! I have had them do multiple jobs and they continue to impress with their work, honesty, integrity and willingness to fix it fast when it counts. First class team!

-Tony

John G.

10/12/2015 12:00:00 SA

We had a major root ball in our main drain. I called another plumber but they more interested in upselling me services than the problem.

The technicians who came out were polite. They listed to what i had to say. I was offered several options to fix my problem. The most expensive option was 1/3 the price of the previous plumbers. i was encouraged to watch them work. The technician explained everything that we were seeing from camera. Our clog was one of the worst the technician had ever seen. The technicians worked very hard to get it fixed. He even explained how I can submit to the city a request for repair since the clog was in the street and not on my property.

I have had many plumbers over the years. This company is the first one I will recommend!

THANK YOU

kerena o.

7/14/2016

My water heater gave out Monday night. We are a house of 4 including two teenagers, and it's a hot summer. I found Crandall's highly rated here on Yelp and gave them a call at about 9pm. I expected to leave a message for them to phone me back the next morning to make an appointment. I was surprised when someone answered the phone at 9pm and they were able to set up an appointment for me for Wednesday afternoon. The installers showed up on time, assessed the situation, gave me a reasonable quote, went back to their shop to pick up the water heater for my family's needs (a slim 50 gallon), came back and installed it. I was concerned about this install with a new company, my husband being a work, an old house, a full garage with limited space to work, and some extraneous hook ups on our water heater. None of this was a problem for the installers. I found them friendly, knowledgeable, and polite. When they were done they took my old water heater with them and the box from the new one, and gave me some tips on how to care for this new heater to ensure it lasts a good long life. I definitely recommend this company. Thanks for such great service.

Ralph d.

2/19/2021

5 star plus company highly recommend especially!
Rolo was a great plumber and very professional did what needed to be done and didn't fluff anything or waste our time or money! Very much appreciated!
Honest hard workers! Thank you
There was a little miscommunication and this company
Was kind enough to discount me for the misunderstanding the prices are very fair. I've dealt with numerous plumbers and companies that just rip you off
I will definitely be using a Crandalls for all of my plumbing ! Had to give them a great review
Also Brent was awesome and took care of all my customers concerns very professional and prompt!
Thanks again

Michelle M.

12/04/2019 12:00:00 SA

After a few bad plumber experiences, we picked Crandall's because several people on our neighborhood app had recommended them. We were super happy with Kevin, who quickly diagnosed and fixed a problem that other plumbers could not. It's nice to have a go-to plumber once again.

Nina H.

12/02/2012 12:00:00 SA

MUCHAS GRACIAS. I had to use Crandall's Plumbing in an emergency situation over the weekend. They were really nice and able to lend a hand when i needed right away. I could trust them again to do the same great job and would highly recommend them also. Thank You Crandall's Plumbing, appreciate it.

Nina H
J & M Truck Bodies
Plumbingvans.com
Let us know if we can ever help you guys out in return

Kim S.

9/28/2018

Quick and efficient! Sergio was a pleasure, very friendly and explained everything I needed to know. Thank you!

Michael S.

1/17/2020

Quick and easy! Thanks for solving the problem and giving clear communication through the process.

CaveatEmptor E.

12/09/2009 12:00:00 SA

Sam, of Crandall's Plumbing, did a great job of replacing my old bathtub and re-doing the archaic pipes behind the drywall. The price was competitive with other plumbers and the service was top notch. I would definitely consider using the company again.

Amanda O.

07/06/2018 12:00:00 SA

Kevin and his partner came out within an hour to unclog our main. I really appreciated the speedy and professional services. Good price too! I will definitely use them again!!

Darren W.

1/24/2016

We had a separate tub and shower backup. Called Crandall's and they had someone over in a couple hours. He quickly diagnosed the problem and told me it would cost their minimum service charge to remedy. He cleared our drains in about 20 minutes and was gone. No mess and my problem was solved. I also noticed later that he had cleared a hair ball in one of our sinks without me even asking. This is a great plumber. I will call them again in the future.

Jack C.

11/23/2013

Had a plugged main drain on a Saturday. Called around 11:30 and reached a very pleasant and helpful Cathy.
As luck would have it Kano was just finishing a job not far from me so in less than an hour he had arrived and within an hour of that time he had completed clearing my drain. Kano was very professional and explained exactly what he was doing and answered all my questions with a helpful demeanor.
While this was basically a simple job I was nevertheless impressed with the service and thought the pricing was a good value.

Cami G.

04/04/2013 12:00:00 SA

I was amazed at this company's service. Both customer service from the office staff and the professional service from the plumbers. I needed a small but complicated comercial job done because the city required it so they totally understood the situation and resolved the problems I had. They went above and beyond what I expected, especially after dealing another plumbing companies (which waisted my time or did not even understand what I needed fixed). Oh, and Crandall's price was good too!

Chris R.

3/17/2021

I had one of Crandall's plumbers out recently to help with a gas line that needed to be cut, capped, and replaced in order to remove a tree stump that was up against the foundation of my house and next to the gas meter. The rep did a great job and explained what needed to be done. Was very accommodating and worked with my schedule and the other crew that I had there to remove the stump. I felt the cost was a little pricy after checking around ( not the reps fault) but because of the excellent customer service I received and the same representative had been to my house for another issue before I felt comfortable knowing he could get the job done. Would recommend Crandall's in the future but they can be a little more pricey than other services. Thanks again to Kano for sure and the crew at Crandall's.

Monkey B.

03/03/2013 12:00:00 SA

My out-of-state rental property had a major water heater breakdown over the Christmas holiday weekend. I called several plumbing companies in a panic, and many never even called me back, or wanted to charge a ridiculous amount, or they weren't able to get a W/H in as the warehouse was closed. Crandall's called me back very quickly and they quoted a very reasonable price over the phone, and went out to replace a new water heater on very short notice, as they keep W/Hs in stock for these types of situations. Being out of state I was worried I would get charged an arm and a leg, but considering the timing of things - I only had to pay an overtime premium, and the new water heater was installed same day. I will use Crandall's as my go to from now on.

Dee T.

11/19/2014

First, if you need repiping in your home, be aware it requires city inspection for your own protection. I needed three bathrooms repiped, but the back of the house had been remodeled barely ten years ago and had all copper plumbing. Crandall's team said my copper plumbing would go bad after 10 years (that is, like, yesterday) and they would do the whole house for the same price as the three bathrooms. What they really wanted was to take those copper pipes. No inspection. They also took two bottles of a very expensive hair care product. The lead guy was never in the house but always outside, smoking. They bad-mouthed each other to me. While the lead man (Brent) was outside smoking, the guys inside cut through an electrical wire; an electrician had to be called to repair the damage. To this day I have no idea whether it was properly done because again, NO INSPECTION AS REQUIRED BY THE CITY. Then the guy they said would do all the drywall repair implied he wouldn't do it unless I complained to the owner about the lead guy--I didn't, so the drywaller never showed and I had to go elsewhere to have that work done, at considerably more expense.
We have two 36-inch refrigerators in a built-in space. They pulled those out, and didn't put them back with enough distance between them, so suddenly we could no longer open both fridges at the same time without them banging into each other. I called, they came out to refit them but didn't--and both fridges were subsequently damaged when we tried opening them as we had been doing for ten years with no issues.
My advice--make sure your plumber pulls the necessary permits and inspections are done--we didn't realize they were needed--they are to protect YOU. And avoid Crandall's like the plague.

Jeff S.

5/24/2015

Have used Crandalls 3 times and each time they fixed the problem and charged what they quoted even if they went over the time by a few. Bob came out and cleaned main drain which took four snake tries before cleared drain. Would highly recommend!!

Arthur C.

01/02/2023 12:00:00 SA

Fine work. Professionals. Highly recommend. Non Crandall plumber left a mess to say the least. Crandall plumber repaired everything into working order including the mess left by the non Crandall plumber.

Hion L.

03/05/2012 12:00:00 SA

My water heater had unexpectedly sprung a leak in the middle of the night and I called around several local plumbers in the morning. Crandall's returned my call within a half an hour an gave me an estimate over the phone. I was told that they have a fixed pricing for water heater install. Within a couple of hours they had sent one of their guys to do the job. He took out the old water heater and installed the new one in just over an hour. I was impressed with how efficient, courteous, and clean the service was. To top it off, they were even cheaper than the other places that I had called. I appreciated the fact that I didn't have to spend any time trying to listen to them upsell me more expensive equipment or take advantage of the fact that it was an emergency situation. Very honest and professional.

Bobby K.

4/16/2012

We had an issue with the bathtub leaking onto the floor in our living room, not good.

Crandall Plumbing was fantastic, they cleaned out the trap, fixed the piping and the drain, and got us back in order. They were on time, pleasant, cleaned up after themselves, and we got a fair price.

We will certainly use them again and will recommend them to friends and yelpers.

Cher S.

8/29/2017

Called Crandall's plumbing after another plumbing company came the prior afternoon and was unable to clear a clog, left a huge poopy mess, and said we would need to dig up the house for a possible broken pipe.

Fortunately, we called Crandall's to get a second opinion. Rolando worked on various lines throughout the house with the hydrojet and camera to find a large grease clog. Luckily, Rolando cleared the clog and was very professional and cleaned up.

Recommend Rolando for your plumbing needs!

Vanessa P.

01/10/2012 12:00:00 SA

I love Sam and his crew. I've used their services a few times now and have been very satisfied with their work. They are very reliable and professional. Its nice to have found a crew and company you can rely upon and trust. I highly recommend them.

Lori F.

02/01/2022 12:00:00 SA

Great service! We called Crandall's based on a referral from Olson's Plumbing since they don't work on condos. It was a great referral and much appreciated. Crandall's came out last week but couldn't fully diagnose due to a building issue. Raul explained what he saw and the limits due to the building. Then the building HOA called Pete's Plumbing (we do not recommend), which was a disaster. So we called Crandall's again late on Monday since the building issue had been addressed and we knew we had a good experience with Raul. They sent Dan out first thing Tuesday morning. He was very nice, professional, explained the issues and performed our repairs after having to go get a part. Many thanks to Raul, Oscar, Dan, Angie (our liaison at Crandall's office) and Crandall's for being so nice, informative and patient!!

LL T.

9/18/2011

Called back fast, did a great job on the tankless repair, reasonable rates. I was worried, called them based on the multi-star internet reviews.... but they are very nice and I an very happy I found them!

ANNA Y.

9/20/2013

As a Geers customer for the last 30 years, we decided that we had enough of their super high prices and generally bad customer service. We checked Yelp and saw that Crandall's had great reviews so we decided to give them a shot.

Crandall's recently installed a water heater for us---gave us the best deal around after we had 2 other local places give us quotes and they did a great job! James our tech installed the water heater to code (which is really important if you're ever thinking about selling your home because the inspector will ding you and you'll have to call someone to get it fixed the right way before you can close escrow anyway!).

We thought about going to Home Depot or Lowes and buying a cheap one and putting it in ourselves (seems pretty easy) but glad we paid the extra money to get a much better quality heater (both HD and Lowes sell the cheap GE or Whirlpool models that break and you're kinda SOL). Crandall's got it done right the first time---since we have a gas line going into it and it's always running with all the people in our home, it's probably one of the most dangerous things in our house, so now we have piece of mind that it was done by a professional, friendly company.

We couldn't be happier with our new water heater, thanks Crandall's---we'll be calling you next time we need anything plumbing related!!!

Chuck T.

3/17/2017

Outstanding service and helpfulness from this company. We had 3 issues to be resolved. Two went surprising well but the third was trickier. We have to say Jared K persevered to get it right and working with knowledge, professionalism and a sense of humor, when we were giving up. He saved our downstairs bathroom from needing a new toilet and countertop. Bravo!

Nancy B.

9/26/2016

This is the second time we have used Crandalls Plumbing, have been very pleased both times. This weekend we were ready to leave for Mammoth for my husbands birthday, and had a plumbing issue. Called Crandalls and they had a guy out at 6:30 am!!! An hour later we were on the road! I will recommend Crandalls to everyone. Thanks for saving our little birthday get away, I don't remember the guy's name they sent but he was great!!

Jessica N.

5/18/2017

Let me start this review by saying, I work in the industry. My company is not based out of Orange County, we are in San Diego, but we do have some clients in the OC. When one of them called us and we weren't able to get out in a timely manner, I called Crandall's Plumbing. My first interaction was with Kayla, she was excellent. Her customer service was spot on, she answered all of my questions and put up with my long winded story. She followed up our conversation with an email so that I could be sure to get her all of the information they needed. They sent Paul out the very next morning and he was quick to get us a diagnosis and was thoroughly professional. From that point on, my interactions were with Brent, who was pleasant,professional, and got me a more than reasonable repair quote. I can honestly say, from one professional to another, I would highly recommend Brent and his team of professionals. Friendly, honest, professional and reasonable are the words that come to mind from my interactions with them. If you need a plumbing repair, call Crandall's Plumbing! They'll take great care of you! Thank you Guys from A Dispatcher on the other end of So Cal.

Stephen B.

8/21/2021

The technician was done early from his prior job so the company called and asked if he could come early. Since I had a water leak I was pleased to have the repairs start as soon as possible.

The technician diagnosed a failed hot water heater. He got the parts, performed the replacement, and everything is just great again. It did require some ingenuity on his part to drain the old heater. The drain valve was blocked with sediment and broke when he tried removing it. But he was able to clean out the depries, insert a temporary valve, and drain the tank with minimal extra water in the garage.

Jen D.

1/19/2015

Wow - amazing service! Fast, reliable, and affordable. These guys saved the day when my bathtub filled up with poopy water - nasty! Thanks!

Andrea V.

6/15/2022

Sergio arrived on time. We had a few different items that needed to be fixed, he quickly ran to their supplier to get the parts he needed and fixed our showers and sink perfectly. It is so nice to have everything working properly. He left every space spotless and was great to work with. We would highly recommend Crandall's and specifically Sergio.

Jen D.

11/26/2012

I have never written a Yelp review before, but the service was so excellent it needed to be mentioned. Just bought a new house, flushed a toilet, and a bathtub across the house filled up with fecal water. GROSS. I filled out their online contact form at 11pm and received a response by 11:15pm. I called them back the next morning at 8:00am, they came at 8:30, and were finished fixing the main sewer line clog by 9:15am. Very reasonably priced, efficient, and concerned. Excellent!

Kirsten C.

11/23/2010

I met Sam through a networking meeting and didn't think I needed a plumber until the day I did. He and his staff are professional and courteous and work with our hectic schedule to come out whenever we need them. We were so impressed with his services (the bathroom actually looked cleaner after he left) that we recommended him to the landlord who now uses Crandall's. Great work Sam, Paul and Erica!

Teresa H.

04/02/2021 12:00:00 SA

I cannot express how grateful I am for Crandall's. Not only have they delivered fast, affordable, professional work at my home for years. They have gone above and beyond to help us rectify an absolutely horrible experience that my mother had with another big name plumbing company. Where she was taken advantage of by someone else, Crandall's stepped up to help. Thank you for providing me and my family with the utmost in customer service and top quality work at a fair price.

Terry Z.

1/17/2018

I recently needed a plumber to change the water valve under the sink.My new dishwasher was on the way and an electrician, who had come to install an outlet, told me that the water valve had a slow drip. I called Crandall's and they came out that very day. I had searched for a plumber a few months earlier for a leak and was so pleased with their service. Sergio was the young man that came both times. He did a very good job in a neat and timely way! I would highly recommend Crandall's to anyone in need of plumbing services!

Dana L.

12/12/2019 12:00:00 SA

Used them to snake a pipe. The job got done. Fair price. tipped the boy. Writing a review 2 months later so that I find need them again I have a way to look back and find them

Janed S.

5/15/2019

Today was the second time I've called Crandall's Plumbing for help and I've been 100% satisfied with them. The first call a few months ago was for a fairly minor issue and was resolved easily.

Today, however, I was afraid we were going to have a major problem involving excavating under a cantilevered pool deck due to a water leak. After being able to schedule easily, Kano came out promptly, ascertained that he could access the problem by digging into an adjacent planter to locate the source of the leak, and repaired and rerouted some PVC pipe that had been broken by tree roots.

Crandall's Plumbing is fortunate to have Kano representing their company. He was very personable, professional, knowledgeable and worked efficiently, completing the job in perhaps two hours.

Crandall's prices seem very fair to me. Kano first explained the fee for digging down to diagnose the problem and then explained the fee for repair.

I appreciate their excellent service and recommend them unconditionally!

Kelly K.

1/16/2017

Crandall's Plumbing, Inc. HAS MY BUSINESS FOR LIFE!
I have been through some pretty bad experiences with various plumbers the last 32 years of homeownership. I'm so glad I have a reliable plumber to call when needed from now on.
Crandall's is a family owned business in Huntington Beach, and they treat you with respect. I had just had a horrible experience with another plumber. I left a message on Crandall's machine as it was 9pm on a Friday and needed help right away as everything was backed up. Brent called back within a few minutes and made sure we had someone there first thing in the morning. It was a weekend so the big part of the job was done Monday, yes, Monday! Brent took care of me and was so kind. Jose and Kyle did the actual work, they were there Monday morning on time, clean, professional, and finished the job as promised, no extra charges, and no mess to clean up after. Thank you Crandall's Plumbing!

Douglas H.

1/28/2021

We had a kitchen leak that they quickly diagnosed as two separate broken hoses. They suggested that we buy a new kitchen sink faucet at Home Depot or Lowes to save money, which we did. We scheduled up a return visit for that afternoon (which they arrived early for) and the repairs were completed. Very happy with the results.

Laurie S.

4/15/2018

We have used Crandalls Plumbing a few times now and they are always great! They are on time, fix the problem and are very professional. Stephen helped us out this weekend when another company fell through and didn't finish the job. Stephen was awesome and took care of the problem. Thank you Stephen for helping us out!! We greatly appreciate it . You rock!

Scott M.

06/09/2022 12:00:00 SA

I am a fan of Crandall's Plumbing, I do a lot of home improvements and use them on all my rentals....they are noting short of magnificent. Pricing, service, knowledge I wouldn't use anyone else.

Scott

Curtis M.

11/18/2014

They came out within an hour of my call. Although I had been stupid and used Liquid Fire first (Don't do it- it's sulfuric acid and awful!), Crandall's was willing to snake my pipes anyway.
They quoted me $150 but since it didn't take long, they only charged $125.

Tina P.

2/15/2016

So glad to find this local company in my neighborhood. Not only they are reasonable in price, they are extremely efficient and professional.

When calling the company for my main line clog, Cathy was the one who arranged the appointment. She was very nice and got the technicians to come by in one hour.

Dave and Jeff arrived on time and was extremely helpful. They did the great job explaining clearly the issues, cleaning the main line and having it all fixed.

I'll definitely recommend their service to everyone, especially if you are in HB. Will certainly use their service again.

Marla Y.

11/05/2020 12:00:00 SA

I called up Crandall's this morning because I woke up to a clogged kitchen sink, I had somebody here by 9 AM,! Sergio worked on it for almost a couple hours and got it fixed and it was reasonably priced. I am very satisfied with the work and I am very grateful for how quickly they got to me within an hour of my call.

James C.

2/19/2018

Paul and Kano came out to assess my water heater and a blockage.
They determined my water heater was fine. Im sure they could have said otherwise and been dishonest.
Then they fixed the blockage in my sewer pipe. Very professional and courteous. A+

Rob L.

5/14/2018

We've used Crandall's a few times a now and these guys are awesome. Every time they've been prompt, professional, and great at walking us through the best solution for our budget.

Erika C.

11/29/2014

Crandall's service was great. Robert was incredibly helpful, courteous, knowledgable and funny too!
He was able to help us out in a pinch and we will definitely use them again in the future

Bill F.

6/27/2021

My complements to Crandall's who did a great job today swapping out a 75 gallon water heater along with all the various ancillary necessities. The job was exacerbated by a very tight exterior closet with difficult entry/exit logistics. Kevin and Ryan were a very professional, competent, and hard working team. The water is instantly hot again! Crandall's has been our go-to plumber for 10 years and has never disappointed us.

Victoria D.

2/19/2015

I called them at 1:15pm and they were here and finished by 2:15pm! Super professional and polite. Will definitely use them again in the future.

Jeff O.

10/12/2011 12:00:00 SA

I would recommend these guys. They installed a new tankless water heater and it is awesome. Good work.

Alan H.

05/08/2017 12:00:00 SA

I just have to give credit where credit is due. Jeff from Crandall's came over and took care of all our problems and answered all of our questions very patiently. We have a few children in the house and he was very good with them as well unlike some contractors that have been at our home. Thanks again Jeff and company!

Ted M.

11/05/2013 12:00:00 SA

We've used Crandall's Plumbing before to clear out our kitchen sink and they were great. When we had another back-up recently we went with who we knew and called them. This time our experience wasn't quite as tidy. But the company came back very strong and earned a five-star rating. It's clear they care about their customers and made every effort to make amends. We will continue to use them and recommend them highly. I'd like to give a special thanks to Kathy, who took our call, and Aaron, who serviced our drain. They were great. Thanks so much!

Sean A.

4/14/2022

I've used Crandall's countless times and always had top notch service/pricing.

I'm surprised I haven't written a review for them yet. I think it's because they do great work and they never make it seem like they are doing me any favors. I've had recent experiences with other companies that make me appreciate Crandall's even more. They just do jobs well, timely and for a good price. I've never had an experience that wasn't just easy and straight forward ... until today... but still 5 star service!

Communication is great with this company. They don't guess or assume things from one person to the next.

__Today -
Had a quote for adding a storm drain. The guys came and dug for the drain, but it somehow was not in a logical place; they could not find it. They recommended to come back with a camera to find the drain. They charged a nominal price for their time and we will determine next steps. Same day, had a new main valve to the sprinklers. It's shiny, new, and works great.

__Jobs done *well* in the past:-
Laundry Drain Repipe
Kitchen Drain Repipe: Re-routed drain from under the house to around the house and through the garage connecting to the laundry rain and main (Big project - best price, great work)
Hydrojet Main
Unclogged Drain(s)
Installed new shower valve

S C.

8/28/2015

I want to start by making it known that Crandalls Plumbing is hands down THE BEST and most professional plumbing company that you will find! Don't even bother to look anywhere else! I used them to get roots out of my main drain last month...on time, professional, perfect service...clear drain. This month my hot water heater broker and my home Warrenty company was giving me the run around and sent another company out here that said they couldn't fix it for over a week. I was not willing to wait that long. Dan and his crew and Kathy and Angie at Crandall's saved the day with same day service. Every one of them truly cared that I was without hot water and worked with my schedule and my needs to help me. I will always go directly to Crandalls and never bother with the home Warrenty again. They are an absolute joy to work with. They are the perfect example that caring efficient and professional companies still exist!!! So lucky that I found them!!! THANK YOU!!!!

Scott S.

4/23/2013

FIRST CLASS!!! I had lost hot water due to a leak, so needed someone same day. They had Kano out within 3 hours. Super fair price, didn't gouge me knowing i was without hot water. Very clean work, quality repair and simply a nice guy (as was his partner). It was a bit of a complicated repair due to where it was, but they took the time to do it right.

Their front office folks are really nice and helpful too.

As an FYI - i tried someone else on YELP who didn't bother to call me back... not even to say he might have been too busy. These folks are legit... and now my go to plumber for anything.

Alan F.

04/02/2014 12:00:00 SA

These guys rock!! While the job wasn't terribly complicated, Aaron showed up on time and did a great job. Funny too! While I hope not to have to use them again I wouldn't hesitate to call them in a heartbeat.

Robert R.

07/07/2022 12:00:00 SA

I have used Crandall's in the past to install a couple of hose bibs. Did a good job. This project was to install a replacement Kitchen faucet and side spray.
Hector was the installer did a great job. Had all the necessary tools and equipment. Showed up on time. I requested a person that was good at installing finish plumbing products vs. rough plumbing installations.
Thank you for sending the right guy!

Mary H.

11/03/2021 12:00:00 SA

My dishwasher had a clog. I called Crandall's at. 9:45. Someone was at my house by 10:10. Efficient and clean. The guy was gone by 11 o'clock and it was reasonably priced.

Grace K.

2/21/2012

Sam is a professional, friendly, and very accomodating plumber. Crandall's pluming staff members, including Sam and Angie, are very well-trained and helpful. They really know what customer service is all about and are the one of the highest quality professionals that you can hire and trust. Thank you very much, Crandall's plumbing!

Resa F.

6/26/2020

I have been using Crandall's since 2017. I started with a very odd issue with our shower. 1 our contractor and plumber we had when we built the house wanted no part of. Paul and Sam came out and figured out the shower pan was not sloped. Therefore water was being trapped and then causing the horrible smell. Not news i wanted to hear but at least they figured it out. Since then I've used them for all sorts of plumbing needs and refer them out when ever I can.

Leona B.

9/28/2010

Great guys! They were very reasonably priced and were able to come out the same day. They also guarantee their services. They are now my plumber guys that I feel comfortable recommending to anyone.

Heather S.

05/06/2020 12:00:00 SA

Had a gas leak at our rental. The Gas Co shut off the gas Sunday night due to a leak; under our raised foundation house. Not sure what to do Monday to get it fixed and reconnected, we called a few of the local HB plumbers (wanted to give business to our city business owners). Crandall's plumber ROLANDO was here by noon. Found three leaks (showing me the video) and took the time to explain this may fix it or there could be more leaks. Knowing how much just three fittings cost, I asked him to get me a quote for an entire re-pipe which is what I decided to do for a guarantee. He planned to start the next day. I let him know the tenants had a new baby and I need them to have hot water, etc. as a landlord. They pulled another guy off a job, started by 2pm and were able to hook up the two lines I needed for a stove and water heater as well as get the gas co back out to open the line that night. Came back Tuesday and finished. Wed got a call still smelled a lot of gas so we shut off main and called back (asked for Rolando again) He checked again and found the fireplace valve in the house leaking, fixed it than dove under the house double checked everywhere again. This was not what I planned on spending $$ on these days but I have piece of mind for my tenants. I highly recommend this company; Rolando was timely, text me updates since he knew I didnt live there and very professional. I have never wrote a Yelp review but I signed up to give paise to my plumber.

Len I.

2/24/2023

OMG fast, professional, patient friendly, and fabulous! Inspection and estimate done quickly and explained thoroughly! No surprises! Thank you, Kevin! Thank you Sally!

Christie D.

12/01/2017 12:00:00 SA

I highly recommend Crandall's Plumbing! After 7 months of being discouraged because four other Very Reputable plumbing companies could not figure out why our shower was leaking, I decided to look at Yelp once again hoping I could find a good Plumber. Ryan from Crandall's plumbing came out... with in 5 min, he diagnosed the problem. No other Plumber had even looked behind the wall of the tub... Ryan knew exactly where to look & how to solve the issue. All our months ( since April) with a open ceiling could of been solved in a couple days if we had called Crandall's Plumbing first! Ryan was awesome and his crew! The staff is amazing also!!! Thank you Ryan ... and everyone at Crandall's , you are the best plumbers we have ever used!!!!

Tim R.

10/09/2021 12:00:00 SA

Technician actually called to see if it was OK to come a little early, which he did. As usual, for a Crandall's trained technician, he was professional, courteous and fast. THANK YOU Crandall's!

John S.

7/30/2018

I have been a costumer of Crandall's Plumbing for the past 2-years. These guys are amazing. From the front office to the plumbers who arrive at your front door, they are polite, professional, and take care of their customers. I highly recommend these guys! I am a satisfied customer.

Janet M.

9/30/2018

Whenever we did laundry, our shower would instantly overflow, so we decided that we needed to have someone look at it. Stephen came in and did the estimate and very recently fixed our piping. I applaud him because not only did he have to fit his way through an extremely tight crawlspace, he also ended up having to stay much longer to fix everything. Our pipes are extremely old, so when he was trying to connect the pipes, the old ones kept collapsing on him, making his job that much harder. Stephen had a very good attitude the entire time and didn't try to rush out of there. Best of all, our shower no longer overflows. Thanks so much!

Rod E.

8/15/2021

I thought I had a toilet wax seal leak. Paul came by and reassured me the moisture I found was due to condensation and no repairs were needed there was no charge for his visit. Thanks so much. This is the second time I've used this company and in both cases the plumbers were very courteous and capable.

CHRIS E.

2/21/2019

Kano was my plumber and he helped address a leak coming through the shower floor (a leaking shower pan.) He demo'd the tile, removed the tar, replaced the drain and coordinated the new tar hot mop. He had a very strong understanding of the process, and all the other key partners required to get the job done (such as knowing the roles of the restoration people, tile people, shower enclosure people). He helped brainstorm, assess other issues in the bathroom upstairs and was generally very knowledgeable about how to combat moisture / leaks. In addition to being very smart, he was very responsive by phone, proactively communicative about his progress, took photos to document his work and on-time with his schedule. The phone scheduler Kayla was also very organized and easy to work with - they sent the invoice and photos via email promptly.

Crandall's should be proud of their team :)

Most reliable, easy to work with and professional plumbing experience I've had to date. 100% plan to call them again.

Y a.

07/08/2021 12:00:00 SA

Before you decide to hire this company for any job, I cannot emphasize enough that you really need to get estimates from other companies unless you want to pay a lot more than necessary.
You will thank me later. In my short experience with them, I found out their prices are about 3 times that of other companies. Crandall's quoted me shocking 995 dollars, when I got 350 and 300 dollar quotes from other plumbers for the exactly same job.

The job entailed extending a PVC pipe by about 8 inches. The job itself is a simple standard plumber's job. My problem with their quote is the scissor lift rental to reach the location of the pipe. I looked up daily rental rate of a scissor lift, which was about 150 to 250 dollars.
What was more upsetting was that Crandall's gave my neighbors who live close to me the same quote including the lift rental.
I guess Crandall's needed to rent a scissor lift for each unit.
Our management company recommended this company and I could not believe what I experienced.

Also, they kept me in the dark when the technician was supposed to show up. I got two text messages from Crandall's asking me to confirm my appointment time. They said technician is coming between 2 and 4 pm. I was home waiting but I got no knock on the door or one simple text message.
When I call the office to find out what is going on, I was told the technician did not need to come inside. At least then, he should have texted me or a simple knock to let me know he was here.
I did not get any apology from them either.

Allen D.

11/22/2016

Great recommendation from Yelp page reviews! First, I called Crandall's (and other companies) on a Sunday morning for a non emergency request for service during the upcoming week, hoping to hear back from someone on Monday and to my surprise Crandall's contacted me later that day on a Sunday!? They won my business. Secondly, when Jeff-Plumber, showed up he couldn't have been more responsive to our needs, careful with his equipment, and even cleaned up well. Upon finishing when asked about our pressure concerns, he helped confirmed water pressure was accurate to the house as well as educate us on proper drain maintenance and preventative actions. $99 drain snake for the shower and less than 20 minutes to resolve. I'll be a customer again in the future! Thank you. Its nice to find good, honest, skilled, local people/companies to trade money for services with. HIGHLY RECOMMENDED!

Michael H.

12/26/2011

Needed an underground water service line replaced. I dug the trenches and then called a couple of local plumbers for estimates to put in the line and make the connections. Crandall's estimate was very fair and they were able to start that afternoon! Sam and the crew were very professional and personable. They made good recommendations and the work was quality, quick and clean. I would highly recommend their services.

Sue D.

09/12/2016 12:00:00 SA

We continue to be SATISFIED, REPEAT customers. The key to their success for me is: Plumbing solutions, experience, their estimates match the actual billing, they clean up after any work and as important to me is the communication excellence. I trust that I can e-mail Kayla and she will schedule time for Paul, Dan or any of their teammates to arrive on time which is vital as I am working with my tenants schedules.

Susan J.

5/19/2015

I've used Crandall's twice and both times found them to be on the job within the hour, complete the job professionally and quickly leaving the place neatly! Good job!

Brian H.

09/11/2009 12:00:00 SA

Called up these guys to come and look at a leaky dishwasher. Showed up at 8am the next morning, found the issue, got it fixed, even did some extra parts that were bad, and they were overly fair with their pricing..

Sam is polite, knows his stuff and he and his guys work clean, which the wife totally noticed. I'll definitely use them for future plumbing services.

Lynne S.

11/19/2021

I called the office around 2:30 PM and they had someone at our house before 5:00PM same day. They were polite and professional. Took care of the plugged toilet. Thank you for such great service. I definitely will use them again.

Lynne Suzanski
Lenis Circle

Wendy C.

2/28/2018

If I could give them 10 stars, I would!
I have used Crandall's for many years for my 7 unit apartment building, and they are always so fast to respond, quick to answer any questions, and how cool is it to have an honest plumber. This week Kano and Steve came out to look at a wall heater and it turned out that the tenant had inadvertently turned the switch so it was a quick fix that didn't really require their knowledgeable Kano, but he was so great, he just said, Well while I'm here on a service call, is there anything else I can help you with? And as it turned out, one of my tenants sinks was stopped up and they cleared it up in no time, and only charged me for the original call.

In other work they've done for me they are always clean and thorough and take the time to explain the problems and let me know my options.

They make my life so much easier. So fantastic to have a team I can count on, even when I am out of town!

Thanks so much to everyone on the team, and especially Kano, who is always such a pleasure to work with. There is a reason Crandall's keeps their plumbers for years, and I've been doing business with them for years. It's a pleasure to know that I will always be taken care of by a
knowledgeable professional at a fair and reasonable price. Thanks a million!

Paul D.

05/04/2022 12:00:00 SA

Excellent job as always. Sergio was right on it, diagnosed the issue and completed the work in a timely ,professional manner.

Jeremy H.

7/18/2011

We got a clog in our bathtub (due to hair). We tried to fix it ourselves with DrainO (one liter did nothing) and those hooked-snake things you can buy at Lowe's (that also didn't work). So I called Crandall's to make an appointment, figuring to schedule an appointment later in the week and, to my surprise, had a serviceman on my doorstep an hour later. He was quick and friendly, sticking a rotating snake machine down the drain and unclogging it in a couple of minutes.

The charge was $90 (that seems pricey for such a routine and simple fix, but I'm not sure if that's routine these days), but to have the problem fixed so quickly was great. Like I said, the serviceman was friendly, but at the end, he started talking about using astrology to understand people in your life better, which (as a former astronomy lab instructor) I wanted no part of.

Overall, though, I would recommend Crandall's. The most important quality in a service like this is honesty and effectiveness and they were both.

Marcie E.

9/14/2019

I am always most impressed by companies who work to make things right. I had a fixture that leaked and I called Crandalls. They were also the company that originally installed that fixture. When the owner found that out, he said he would refund today's charges. Classy.

Marcia K.

05/06/2013 12:00:00 SA

Responsive, professional, knowledgeable and tidy!!! I would def refer this company! They take pride in what they do and they know what they're doing and they do it reeeeally well!

Gene A.

11/18/2019

Last used Crandall's three or four years ago to replace my hot water heater and was well satisfied so recently when I needed to replace the hot and cold intake valves in my laundry room to prepare for installation of a new washer/dryer I called Crandall's again and got a prompt visit by Ryan for an estimate. He then came back the next day with the proper parts and completed the job without any issues. While I didn't shop around I have the general feeling that the cost was competitive.

Mike S.

03/10/2020 12:00:00 SA

We used Crandall's to have a tankless water heater installed. Hector arrived exactly as scheduled and installed the water heater in a neat and timely manner. There is no more to add other than the installation was exactly as we expected and we'll definitely us Crandall's again in the future! We did have one added feature to the process in that Hector had to leave just a little early on the last day because his wife had to quickly leave for the hospital to have their first baby!

Nabila Y.

12/04/2019 12:00:00 SA

I have known Sam for over 10 years and used his company on multiple occasions. It is a family owned and deserve our support. I can also attest and commend him and his staff on their integrity, professionalism, and customer service. They re-routed water and gas pipes for me, replaced old shower valves with new ones, replaced bath tub, repaired my gas fire place. It was always a pleasure dealing with him and his people. They confirm appointments, they are on time, and they are competent and polite; what else can anyone ask for. Thank you Sam, and thank your staff.

Karen M.

8/20/2019

I just had my 2nd excellent experience with Crandall's Plumbing and would highly recommend them for anyone with plumbing needs. My first experience was ~ 3 years ago when I needed a gas line put in for a fire table I purchased. The Service then was excellent just as it was yesterday when Kano with Crandall Plumbing came to my house to address a back up issue I was having. He was able to come within hours of my morning call. He was prompt, friendly and explained what he needed to do every step of the way. He was able to clear the blockage and then was very thorough in his clean up/removal of his equipment. The Service cost was very reasonable as well. They are also helping me to address a secondary issue I'm having with the shower controller in my guest bathroom. I can not say enough good things about Crandall Plumbing and would highly recommend them to others!!

Kristin H.

12/11/2015 12:00:00 SA

I had a slab leak that was a mess in a brand new decorated room. Crandall's did a great job of troubleshooting my old plumbing, and at every turn with every service tech did extra that made my life so much easier! Yeah we're not the cheapest, but no doubt worth it. Great communication, on time, no extra charges .... Neat and respectful of my home. Thanks all!!!!

Jessie C.

12/20/2012

I have worked with numerous plumbers and plumbing companies in the past, but Crandall's Plumbing is definitely top tier when it comes to service and quality!

I have had the pleasure of working with Cathy and Judy on several plumbing calls. They are always sweet and helpful, they coordinate for their plumbers to go out in a timely fashion, and do a great job of communicating what work needs to be done and what work should be done.

I would recommend Crandall's Plumbing to anyone in the Orange County area looking for plumbing services!

Ron P.

12/06/2013 12:00:00 SA

Crandall's was the second plumber we called to unclog a kitchen/laundry line connection. Found the first plumber in a Goggle search and selected them as they offered a discount ($49 coupon any clog). Arrived hour late (but did call). Somewhat unprofessional attitude. Couldn't unclog drain with a snake and recommended a Hydro service for an additional $350 (holly crap). We thanked him (paid $50) and called Crandall's based on their high Yelp rating. If there's a perfect plumber, these guys are it!. Arrived early with a professional demeanor. Unclogged drain with a snake in a half-hour and charged $150. No more discount Penny Saver type plumbers for us. A very fair price for excellent service...we highly recommend Crandall's!

T V.

03/05/2018 12:00:00 SA

I've used Crandall's in the past and thought their work was fine, good customer service as they were friendly and answered my questions and that was why I called them first when this issue come about. The issue was, my tenant called and stated that an odor coming from the toilet, she did not know where or what was causing the smell but said it happened when they used the toilet. Crandall's was able to send someone out later that day, which was a plus. Overall the plumber was not able to determine what was causing the odor and had recommendations on possible fixes. The estimate was $1,888 to do the following: flush all the pipes (basically washing the insides of the pipes clean), removing and resetting the toilet, and smoke test. If I had decided to go with that, there was no guarantee that those fixes would get rid of the odor. I called another plumber to get a second quote and they were able to get rid of the odor by pulling the toilet and installing a wax ring and bolts along with removing hair from the shower (plumber said that could also be the cause of the smell) for $230. This option was much cheaper and my tenants are happy with the smell gone.

Not that Crandall's customer service was bad but I was disappointed that they were not able to determine the smell and I was charged $99 to determine what the problem was when they were not able to definitively state what it was.

Rob W.

01/11/2013 12:00:00 SA

I had a problem with my kitchen sink, as it wasn't draining properly. I called Crandall's Plumbing and talked to Sam. He set up an appointment for me the next day. A gentleman and his son arrived and got to work immediately. I also had them install a new garbage disposal since they were already here, as my old one was not working efficiently. They did a fantastic job at a fair price. They even took care of a few things at no extra charge. Everything worked like a champ when they completed the work. Thanks Crandall's Plumbing and thanks Sam. You have a great crew.

Julian S.

12/11/2014 12:00:00 SA

We had a slab leak in our condo on the hot water line. Crandall's came within a few hours, diagnosed the issue and recommended a bypass that was run through the drywall. They completed the job to our total satisfaction the next day. Their people (scheduling at the office and plumbers) are extremely courteous and efficient, and I believe their pricing is competitive. They are my go-to plumbers of choice.

X B.

9/22/2015

Dan is awesome. Always helps me at St. Albans.

Dan is always on time and if it's after hours the receptionist is picks up and helps.

Thanks for all that you do.

Hank S.

8/30/2016

Honest and professional - the team at Crandall is great. Katelyn (sp?) took my call at 10pm for a spontaneous leak and patiently explained all the options. She scheduled me for a visit first thing in the morning. Jose arrived right on time and was quick to fix the problem.

I would happily use Crandall again.

Mrs. L.

12/09/2014 12:00:00 SA

Had a sudden backup in my kitchen sink last night, overflowing into the kitchen as well as my drain pipe from the washer overflowing. Needless to say a disgusting mess. Called them and left a message saying I needed someone to come out first thing in the morning (it wasn't an emergency, really, since it was 10:30pm). Woke up at 8, called them again... they said they hadn't received any message. Hmm. OK, well I needed someone right away. Luckily there was a cancellation that left one technician with nothing to do. I had a guy at my front door in 20 minutes. While he was here a different receptionist from this company called to tell me she just got my message from last night and did I need someone to come out. Weird. Your guy is already in my house. Hung up confused. Anyhow... he snaked my pipes, unclogged the clog in less than 30min. Best. Thing. Ever. And very affordable.

I'd give them 5 stars except there seems to be some lack of communication on the office-end of things. Will totally use them again.

Kerri S.

9/27/2016

Thank you Paul and Ryan. You guys were awesome! Professional, very pleasant, and cleaned up everything! I would definitely recommend Crandall's Plumbing. I would use them again and request Paul and Ryan to do the work again. A couple of hardworking, honest guys!! They installed our new water heater, installed new garbage disposal, and a some other misc. repair work.

David W.

5/24/2013

Thank You for your quick and reliable service.

We had issues with our toilette and were expecting out of town guests the next day. I called Crandall's Plumbing and the receptionist was very understanding and she scheduled Robert to come out. Robert arrived within two hours of my call. He fixed the problem within 30 min. and at a price that was quite reasonable. I can't Thank You enough. There is only one place I will call for plumbing ... Crandall's Plumbing.

Shelley B.

6/16/2016

LOVE LOVE LOVE These guys!! This is the 2nd time we have used them and they will always be our go to plumbers for future issues.
After going through another company (Cole plumbing) because we moved from HB they came out and charged us $49 and did absolutely nothing (didn't even put a snake down the drain) but continued to tell us they needed to charge us to put a camera down our drain. Something just didn't sit right with me about their diagnosis and I decided to call Crandall's plumbing b/c I knew we had a great experience with them the 1st time. Jeff came out the next day and took care of us. There wasn't even a big issue but the 1st thing he did was put a snake down the drain to diagnose the problem. It ended up being an easy fix and we were very happy with the outcome. Thanks Crandall plumbing!

Ashley S.

10/06/2020 12:00:00 SA

We've continued to have great service from this company. They're responsive, knowledgeable, courteous, and professional. Highly recommend.

Sarah G.

11/11/2017 12:00:00 SA

Excellent service. My water heater was leaking and When I first called it was after hours. They put me on the phone with the on call plumber to discuss where the leak was coming from to see if the plumber needed to come out then or if it could wait for normal service hours the next day. He helped me turn off the water to the water heater over the phone and saved me the fee I would have paid if he needed to come out after hours. Since the water was off and the leak stopped I made an appointment for the next day during normal business hours. I knew I mostly likely would need a new water heater since the leak was coming directly from the water heater and it is 20+ years old. I called around for estimates on water heaters and installation and when they came the next day their estimate was about $300 less than the other places I had called. Great service and very professional. Everything was done in a timely matter.

Madd L.

1/22/2014

I called them at 8am this morning and spoke to Cathy (very sweet) about my kitchen sink leaking. She sent out Paul, who diagnosed my problem in less than 5 mins. He then installed a new garbage disposal and fixed my leak in a record amount of time. He was extremely efficient and courteous. I've had multiple service technicians out for various issues lately and I have to say that this was the most pleasant experience I've had in a long time. I would highly recommend this company!

Jenna S.

12/19/2021

Had a great experience with Kano. When he came and did my estimate he gave me suggestions on how to troubleshoot one of my issues myself which I really appreciated. And then he successfully repaired my wall heater. It was also very fast and easy to make an appointment and felt like reasonable pricing. So I'd definitely recommend this company.

Chad T.

12/05/2012 12:00:00 SA

A+, After working with Todd and Noel from Crandall's I will never use another plumbing company again...simply the best. Crandall's went above an beyond the call of duty after my Rheem water heater went out. Todd spoke with Rheem on multiple occasions, came to my house three times and called and followed up daily with the status of my water heater. Todd also worked around the clock to get this done, he never complained and came up with great solutions at a reasonable price. This is an honest, fair, hardworking plumbing company.

William S.

05/06/2016 12:00:00 SA

I called Crandall Plumbing after calls to several plumbers who were not available. They had a plumber, Jeff, at my front door within a half hour, at 4:00 on Friday (that's remarkable). Jeff was efficient and professional. He unpluged my bathroom sink by snaking it several times and cleaned up afterwards. And he did it at a fair price. I would call Jeff at Crandall Plumbing anytime I have a plumbing problem.

Pam S.

9/30/2020

My tenant was very pleased with the service from Crandall plumbing. A plumber, Paul, arrived within an hour of my request, diagnosed the problem, and had the correct parts and expertise to make the repair. What a pleasure!

Georgi F.

6/14/2019

If ever there was a person born to complain if something is not right tis is I ! I do not look for things to be wrong it is simply a fact that I want people to be of their word. I want companies to care about customers and to get what was requested done, I want someone to show up on time, clean and to actually take pride in their work. I called Crandall's and said Hi I am your neighbor and I need someone to put a new toilet in before my husband attempts this My reply was We try to treat all customers as our neighbors and we will fit you in today if you like Between 12-2 ! The gentleman showed at 12 sharp was neat,clean, caring, cleaned up after himself , disposed of the old toilet, did a great job and sent me pictures of his work! I am thrilled because I will never have to look for a groupon or a plumber again we have one that actually cares about a customer. From the first call to the front door everyone was friendly. Being Affordable just made them deserve ten stars but I was only offered 5.

Elaine S.

05/11/2022 12:00:00 SA

Had a leak in the office and these guys couldn't figure out where the leak was coming from. They put holes in the wall, jackhammered the slab, removed our cabinets, only to find the leak wasn't there. We had to figure out where the leak started, pointed it out to them and then they charged me $250 for for my discovery.

Tod Y.

6/30/2013

Very good service, came out the day I called and got a quote beforehand once I explained what I needed. I asked a contractor friend what to expect to pay and their quote came in under that. Very quick, professional service and the guy cleaned up well before and after. Highly recommended.

Steve P.

5/17/2016

Crandall's Plumbing replaced two leaking outdoor copper pipe valves for me on May 3. Previously, they redid the drain piping for my master bath shower remodel, and installed a pressure regulator for the main inlet pipe. Fast service, excellent work, nice guys. I must like them -- I keep using them!

Linda T.

10/21/2018

Great customer service. Quick response time - came out day after I called about needing two slow draining drains cleared. Sergio was so nice and efficient. He left his workspace cleaner than he found it. And when I wasn't satisfied with the way he put the drain cap back on, he came out the next day and installed a new cap. It looked better than the original one. And the new cap was included in the original quote. But best of all - their prices are super reasonable. Thanks for great service Crandall's Plumbing and Sergio Cabrera!!! I definitely recommend!

Chaeya R.

1/22/2013

We had to have our water lines moved over about a foot for our new sink we're installing. They came out the same day, within two hours and were done in an hour!!! They were quick, efficient and tidied up when they were done. Plus the price was reasonable. Ask for Todd, he's the man!

Melanie M.

05/10/2016 12:00:00 SA

I can not say enough about the entire crew at Crandall's. I received a quote from another plumber that was 3 times higher and turned out for the wrong diagnosis. I called Crandall for a 2nd opinion. Dan came right out to assess the situation, gave me an estimate, ultimately diagnosed the problem correctly and provided a speedy repair. From start to finish a stressful situation was handled smoothly and efficiently with an emphasis on customer service. Thank you Dan and the entire team!

H A.

12/21/2015

We had a problem lighting the pilot light on our boiler. Even though it was a Sunday, the plumber was with us in less than two hours and fixed the problem in no time at all. Great service- thank you so much!!!

E Y.

3/26/2015

Crandall's Plumbing took care of business. These guys showed up in less than a hour. The tech was very friendly and and professional. The main line repair was done in no time and better than before. I highly recommend these guys. Support local.

Jenna Lilly E.

5/31/2023

showed up early got in and out no problems and fixed my clogged sink! so grateful, pretty expensive tho. it was 600$ to check two bathroom sinks and showers and one kitchen sink so ‍

Troy H.

02/05/2014 12:00:00 SA

They were great! Called about 9 pm on a Sunday since I had a gas problem and my tenants were not getting any heat in January. I forget the woman's name who I talked to on the phone but she was very helpful and said they could come right out and get to work. My tenants said they could make it through the night and not to worry about it until the morning so I changed the appointment for the next morning. They showed up on time and called 30 minutes before they arrived just as I requested. I forget the name of the plumber who came out but he was very informative and called me while at work to give a price and the details of everything they had to do. I asked him if I could call him back in five minutes while I decided if I wanted them to do the work and he was fine with it. I confirmed that I was getting a fair price when I called a buddy in the business and informed him of all the work and he said that is exactly what he would charge so I called the plumber back and authorized the work. The work was done in the estimated time frame and looked great. When the gas company came back out to turn the gas back on they even said that this was great work and one of the best repairs they have ever seen. Great People, Very Professional, and Fair Pricing!!

Keep up the great work and will be using these guys for all my properties.

Christine C.

2/20/2017

A++++ for service. From the moment I placed my request for service to the actual visit, Crandall's exceeded my expectations. Highly recommend and will certainly use them again.

Jeri P.

05/09/2019 12:00:00 SA

This morning Sergio and Fernando came to my home to sort out why the water in my guest shower does not get hot. Sergio was AMAZING!!! He was super friendly, polite, ON TIME, and explained exactly what was needed to fix the problem. He also gave me an estimate of the cost of the necessary replacement parts and then emailed me a formal Estimate. I have my own plumber that I've used for years, but I was soooo impressed with Sergio that I called and booked an appointment for him to do the work. I would also like to commend Kayla (sp?) who was incredibly helpful in getting my appointment scheduled and who gave me detailed instructions as to what I needed to get from my HOA before the work was done. I am now a huge fan of Crandall's Plumbing!

Lisa L.

11/16/2022

I recently used Crandall's Plumbing, Heating and AC for a new furnace installation. My furnace was more than 50 years old and provided some challenges. Pricing was fair and the company was more than responsive. Rick responded to my messages and phone calls immediately. Christian was the technician that installed the new unit. He was on time and professional. You could tell he really cared about doing a good job. I would highly recommend Crandall's.

Ryan S.

5/13/2013

They did an amazing Job, best plumbers I have ever used. Our office contacted them for some late night issues, and they came and did the best job they could and charged a reasonable amount. In the morning it was clear this was more then a simple clog, Crandall's was here for days, but stuck with. We had a mainline sewer collapse. They dug it up and replaced all of it. It was expensive, but it could have cost so much more with the other guys. Glad we choose them and I would recommend them to anyone.

Zach B.

11/10/2014 12:00:00 SA

Dave came out. Really good guy. (good choice in music too haha) Turned out to be really stand up guys as well. Not many people nowadays have an honest work ethic where creating a loyal customer is priority. I wish more companies had these dudes integrity. I owe these guys a beer and some tix -Z

C G.

12/12/2011 12:00:00 SA

Same day service, punctual, affordable, fast, curteous, and friendly! What more could you ask of a plummer?

Michael P.

09/12/2016 12:00:00 SA

Helped me install a garbage disposal at the kitchen sink. I have weird plumbing and the installer, Andrew, figured it out for me. He had the required parts on his truck and had it up and running in less than 1/2 hour. I would have taken me at least 1/2 day to figure out the install. Saved me a couple trips to home depot.

Kim J.

5/19/2021

Dan and Oscar of Crandall's Plumbing were courteous, efficient, and within an affordable price range. I would highly recommend these men and this company

Kim J
Whittier

Nicole N.

1/28/2022

We used them for a toilet issue where the toilet wasn't flushing. They were very efficient, responsive, and friendly. Worked very neatly and came prepared with all materials.

We appreciated that they were considerate of our home and followed all safety precautions as per the Covid-19 pandemic rules. Recommended to us by our neighbors! Very impressed. Would definitely call them again.

Shawn H.

2/20/2017

We discovered late yesterday that we had no hot water. First thing this morning we did a yelp review as our normal plumber was out of town. We came across this amazing company and explained to them we had no hot water and our grandchildren spend time with us. Jeff was dispatched to our house and checked on our water heater it was making loud noises and he and my husband determined it was dangerous. Even though it was still under warranty, I wanted it out. I will deal with the warranty issue with Bradford white tomorrow. Today, Jeff not only went and got us a new water heater but he and another gentleman whose name I do not know, but I am equally grateful for, installed it and we now have hot water. We took pictures of the previous water heater and installation and what Jeff and his partner did today, and it pains me to say it but you would think a five-year-old had installed the previous water heater. The professionalism and dedication of Jeff is unmatched. We have properties and we own a business thanks to Jeff, Crandall's Plumbing will be taking care of all of our plumbing needs. Thank you again that in just a few hours of my husband contacting you we have a new water heater and we now have hot water. And may I add, at a far more reasonable price then we paid for the previous water heater and installation in 2014.

Scott D.

10/14/2011

I had a stopped up sink. I called in the morning and they were able to send someone immediately. Kevin arrived within an hour, snaked the drain and had everything working in about 40 minutes. Very friendly and professional. I will use them again.

Lynda H.

03/01/2013 12:00:00 SA

Crandall's Plumbing showed up early and called to let me know. Cathy, Crandall's office staff, was very friendly and efficient. James, their technician, quickly got to the root of my kitchen sink clog. Unfortunately, my clean out is on the roof but in less than an hour everything was back to normal. The rates were reasonable and I'll definitely use them again.

Tracey D.

12/20/2012

My shower fixture has been a pain for 8 years. It was stiff and barely moved. We were able to live with it, but a week ago, it started leaking steadily, so much that we had to close the bathroom door to get some sleep. I had used another plumber at one time but I could not remember their name, so I googled Huntington Beach plumbers. I saw a lot of good reviews for Crandall's and went to their site. I was impressed by what I saw and filled out a form on the site for an appointment. This was at about 8 pm. The next morning I checked my email and saw that my email had been answered at 10:30 the night before by Erika. She asked me to call in the morning and I did. We set up an appointment for that day between 1 and 2. Although the plumber was running late, they called me several times to update me as to his status and finally when he was on his way here. The plumber that came was Kano. He checked out the shower and it was obvious that the repair was more extensive than I thought. He talked to my husband when I was out. Kano left to get the needed parts and returned in an hour or so. He did the repair and made sure that it was working and that I saw it and tried it out. He then cleaned the area very nicely. The whole experience was efficient, pleasant and professional. Kano was even nice to my dog! I would definitely recommend Crandall's Plumbing.
-Additional note: the next day we had a puddle in our garage which is directly under the shower that just got fixed. We thought Kano had done something wrong and the pipes were leaking. He came back out and checked his shower work from the day before right away. It was fine, so he looked at the garage and discovered our water heater had a leak in the bottom! End of story: a new water heater at a reasonable price, new features such as a release valve and a fixed water on/off valve to the heater (old one was broken) and confidence in Kano and Crandall's.

Diana S.

09/01/2017 12:00:00 SA

Excellent company to work with. They are professional, know what they are doing and amazing staff. This is the only plumbing company I would recommend and use.

Victoria G.

02/08/2016 12:00:00 SA

This company is THEE best! I have had MANY plumbing issues over the past year and have used 6 different companies. I wish that I had known about Crandall's Plumbing last year. I came across them as a referral to my last plumber who unavailable.

I have talked with Cathy in the office several times and she is always kind and super helpful - she has been able to get someone out much faster than any other plumber I have dealt with.

We has a mainline back up occur at 9:30p on a Friday - we could not use any sinks or toilets or showers all night. I called Crandall's on Saturday morning about 9:30a after my other plumber finally let me know he was not able to come over. We had a gentleman named Jared arrive by 10:30a and he was fantastic - got the job done in a timely manner and got the house back working!!! Next, we had Dave come to us for a high power cleaning of the pipeline and we couldn't be happier with his service too! This company is awesome. I will be recommending them to everyone I know.

This company save the day (and weekend). I will be setting up a few more things to be fixed with them in the next week or so. CHEERS to Crandall's Plumbing!!!!

A B.

5/20/2021

I'm glad I found Crandall's plumbing. They've done a couple of jobs for me. They let me know when the plumber is going to arrive between certain hours already picked out. The plumbers wear masks, work diligently, and do the job. They give written estimates for future jobs or ones that come up quickly. The only negative, and removing one star because of it, is that that seem pretty expensive, but maybe all plumbers are this expensive. Having said that, I would rather pay more for good work than less for shoddy work. I recommend them, and continue to use them.

Diane D.

01/12/2018 12:00:00 SA

Had an emergency situation, needed a plumber before the store would install the new washer/dryer. Paul was able to come by within an hour.
He was not only really nice, he was very knowledgeable about our plumbing in our old condo units. I will definitely call him back whenever we need help. Wonderful company.

Hau T.

12/10/2019 12:00:00 SA

We used Crandall's to replace the water heater few years ago and it was fast and straightforward (with Sam, the owner). Our toilet and kitchen faucet need to be replaced so we contacted them based our last experience. They were great in scheduling a visit for bid. We also received bid from another plumber and Crandall's was little cheaper. We decided to go with them based on our prior experience. We bought the new toilet and kitchen faucet ourselves. The cost to install each item is $250. We figure it gonna take around 2 hours so $125 per hour acceptable. They came out next day to work on our house. They wanted to charge us additional $195 to replace the toilet flange ring as it needs to be replaced. They told us the material $50 and the labor $145. My husband and I went online to check the price. Kit costs less than $10 at Home Depot. They gave us $50 discount after my husband complained about the added costs. We understand there are unforeseen costs involved during these jobs. However, the additional costs in this situation seem excessive. We felt like they were taking advantage of the situation and not very straightforward. Sadly we won't be using Crandall's in the near future.

Jay K.

10/29/2010

Called them in the morning about a shower valve probelm we were having. They were there by noon the same day, repaired my problem without incurring any additional parts, keeping my costs down. They guys were very friendly and Sam really knows his stuff. I now have a plumber's number programmed in my phone that I trust. Thanks guys!

Louann K.

05/02/2018 12:00:00 SA

Outstanding service!
The kitchen sink backed up on the weekend (of course). Hubs took the trap apart, and in the process found the pipe completely clogged with years of gunk, and un-fixable. Crap. So we jumped onto Yelp to find a plumber.
Thank you Yelpers! Crandall's Plumbing is amazing.
Sergio came out on time that Monday and gave us a very reasonable estimate w/ best-worst pricing. It was WAY less than we expected. We scheduled for the next day- the pipe in the wall under the sink needed to be replaced- a 4 hour job. Sergio was
- On time
- Professional
- Clean
- Did the work beautifully, and it cost us the lower of the two quotes. Yay!
We now have our new go-to plumbing company, and we are very happy!!!

Heidi S.

09/12/2012 12:00:00 SA

Run don't walk away from this plumbing company!!!!!! I called them up because of their YELP reviews. Don't make my same mistake!!! See my story below:

I called them out to investigate the sewer line one one of my rental properties. They said they would come out and try to take a camera into the pipes and snake the line. They came and met my tenant at the property. The technician was there for less than five minutes. Per my tenant, he had to assist the technician because he couldn't figure out where the pipe was. Then he said that the pipe was corroded so he couldn't put the camera down or try to snake the line and he left. Then I receive a $400 invoice for snaking the line and putting a camera down the pipe. I responded and said that I would be willing to pay for a service call, but the technician didn't do anything. I refused to pay the $400 invoice and they threatened to take me to collections. If you are looking for a quality plumber in Orange County look at Orange County Plumbing Inc (see my review of them). I called them in after Crandall tried to extort me and now they take care of all my properties. They are reasonable and don't try to screw you. I don't think any plumber should try to charge $400 for 5 minutes worth of work/lack of work. That is a $2000 hourly rate!!!

CRAIG I.

3/21/2012

Kano came out right on time on Monday morning. He had a great attitude was very professional and quickly fixed a problem I was having with low water pressure in two sinks. It would have been easy for him to overcharge me or make it look like a bigger deal than it was. He did not. Great service and fairly priced. Because of Kano I will always call Crandall's plumbing. A plumber you can trust!

Jim K.

06/01/2018 12:00:00 SA

It is difficult to find a good honest plumbing company. I'm so glad I found Crandall's Plumbing. I have several properties and deal with plumbing issues often enough to know when someone is taking advantage of me. The Tech, Ryan, came from Crandalls Plumbing exactly on time. The office called ahead to tell me when he was to arrive and he arrived at that time. He was professional and honest. He didn't try to sell me things I didn't need or overcharge me. I definitely recommend this company highly. You won't go wrong. Jim K. Fountain Valley

Margaret W.

11/15/2021

Called, appt was made immediately. Technician arrived on time, the problem was diagnosed by Kano Aichele quickly. Professional yet friendly,
thankfully problem is now solved. Thank you !!

Amber W.

10/25/2019

The only plumbing company we use...they are always honest, reliable, and every technician has been awesome! Hector was super helpful with our many issues. We will definitely use them In The future!

Mary G.

6/28/2020

I used Crandall for a clogged toilet to the point of overflow. They came out quickly and was told the toilet cleared easily. 3 weeks later, the toilet was clogged again to the point of overflow. I called Crandall again and they came out and said the same thing- the toilet cleared easily. When the toilet clogged a 3rd time, the toilet was replaced, not by Crandall. It was discovered that there was a lot of build up and it appeared that no maintenance had been done on the toilet even though Crandall had been called twice before. I didn't watch to see what the plumbers did when they cleared it. I trusted that the job would be done thoroughly. I called Crandall and explained this and they said it wasn't their issue. I feel that they were not thorough. I should not need a plumber to come out 3 times in less than 2 months. If there was a bigger issue, it should have been brought to my attention. I gave a star for quick response and the tech's friendliness. However, for effectively solving the issue long term -no stars.

Behrooz R.

9/23/2021

We had an emergency where the water was spilling out of our washer machine

Raul De La Luz service technician was sent and he did a professional job giving estimate and doing the repairs.

Doug A.

10/31/2013

I've used these guys 4 or 5 times for different issues. A different guy comes out every time. Their work is good, but I pay a good price for it too. I feel that a job that takes 30 minutes shouldn't cost $300. I can understand $100 per hour or so, but not the prices I pay for these guys. They don't give a discount for my continued use of them...and telling the neighbors to use them too...which they did. I'll look elsewhere.

Karen H.

7/25/2018

Last Friday evening, we had a sewer/water back-up in our downstairs bathtub. (Real scary!!!) We called the plumber we had used in the past but they could not come out until Monday! I looked on google and found Crandall's Plumbing. We called them and they answered the phone even though it was now 5:30 pm on a Friday night. We got an appointment for Saturday morning at 7:15 am. Stephen came out and did a fantastic job on clearing the clog. Stephen also took a video of the pipes going out to the street which showed roots in our pipe that need to be removed. Everyone I spoke with at Crandall's Plumbing from the dispatch to the plumber were very cordial, helpful and knowledgeable. I have to say since moving to California it is hard at times to find good customer service. I was thrilled with Crandall's Plumbing and would recommend them to anyone. We will definitely use them again. Karen in Huntington Beach.

Ami W.

7/21/2022

These guys are incredible. Both in the work they do and their customer service. Thorough, knowledgeable, fair prices and they actually get the job done. I called about 20-25 vendors for help with our heater and got excuse after excuse with insane quotes but no guarantee they could fix the issue. We had 7 vendors come out before coming across Crandall's and so glad we did. Paul, our tech, explained everything he was doing, provided pictures and was also able to fix a sink issue we had who no one was able to help with. I spoke with several people in the office as well: Sally, Brent and Angie, to name a few who all went above and beyond, including the owner Sam. Cannot recommend them enough. They took a frustrating situation no one else was able to help with and now they have a customer for life. Thanks guys!

Neeta B.

1/26/2016

We had a clogged toilet and it was affecting the other drains as well. Called Crandalls at 9am, and by 12pm, we had a guy in our house snaking our main sewer line. Very punctual, professional and reasonably priced. Definitely keeping their number handy for future plumbing issues.

Ivy L.

2/19/2013

Crandall's Plumbing is awesome!
Our clean-out was clogged and causing some nasty backup in our toilets - we called Crandall's Plumbing and they sent someone out right away, AND he was on time!

After working on our problem for a long time (I even asked him if he had other appointments he had to get to, and he said yes - but that he would stay until our problem was solved), he called for backup. (Which I think is impressive - I liked that he was smart and humble enough to call when he knew the equipment he had wasn't cutting it.) When his partner arrived, it was still a challenge to clear out our pipes, but sure enough, the equipment he brought was able to resolve our issue.

Despite the fact that it took 2 guys, and more time than either had expected, they still honored the original quote given over the phone, and were both really pleasant to the end. My husband and I were both highly impressed by their service and attitude. I highly recommend Crandall's Plumbing! Btw, Dan and James were the plumbers who came out that day - thanks guys!

Tory W.

03/03/2021 12:00:00 SA

I've had Crandall's plumbers help me with a couple of plumbing issues I've had over the years. Each and every time I've been met by someone who is professional and extremely knowledgably. Most recently I had Kano and his team come by and do a excellent job on moving my washer and dryer from outside to inside my house. I would highly recommend Crandall's Plumbing Heating & AC to anyone looking for high quality work at affordable pricing.

Gino C.

02/09/2016 12:00:00 SA

When I called this company, I was worried about my situation. After getting off of the phone with them, I was still worried. Once 'Jared' came to my home and diagnosed the problem, I was at ease and no longer worried. Jared was honest, professional, courteous, and prompt.
His quote was more than worth the feeling of security knowing that my situation was taken care of and felt he was more than capable to do his job correctly! Would DEFINITELY refer this company to anyone I speak to in the near or distant future. Thank GOD there are honest plumbers out there and this is ONE of them!

April R.

6/19/2018

I'm hoping my update will include my old review because it was great. We have used them for a few years now and have been really happy with them. The last time they came out, there was a little hiccup and my husband emailed them to clear it up. They totally went above and beyond to make sure we were taken care of and I will definitely call them in the future. I love it when business cares about their customers and Crandall's obviously does.

Alex I.

11/26/2019

I initially had an appointment for the following morning to unclog my toilet but they were able to fit me in the day before (basically within 2 hours of my original call). Very professional and knowledgeable, Kevin and Joseph fixed the problem right away. I will definitely call them again for any plumbing needs that arise. Thank you!!

Diane P.

12/10/2020 12:00:00 SA

Crandall's plumbing has provided us excellent service in repairing and remediating drainage problems. They even went out of their way to coordinate work with contractors who were removing and replacing our concrete driveway. As a result the driveway was able to proceed on schedule while the plumbing issues were remediated.

They worked quickly and kept us informed of the problems that needed remediation. They shared photo's of the problems as well as the corrections that included correcting offset pipes, and inserting a liner inside our drain to prevent future problems. They were courteous and detailed in their explanations and ensured we were informed throughout the work they completed. We will definitely use them again!

John N.

01/03/2018 12:00:00 SA

These guys were fantastic! I called a little after 8:00 am and Jeff was out here by 8:30. He diagnosed the problem (broken valve, leaking rings) with our toilet and had it fixed 2 hours later. That involved removing the old toilet, going to get a new toilet, and installing it. We highly recommend Crandall's Plumbing.

Lowell J.

08/11/2018 12:00:00 SA

We had a flood due to a corroded connector of the water pipe to the kitchen faucet. Three hours of running water did a number on our house but Crandalls came out right away and made the repair. They didn't gouge us either.

Dan then inspected our two other bathrooms to make sure the connectors looked ok. One was fine. One was suspect so they will come and fix that one once our repair work here is done.

Advice to everyone. Have your water pipe/faucet connectors checked. A $150 repair would have saved us a $30k homeowners insurance claim with a $2k deductible. This was very preventable. It just wasn't on my radar.

Greg E.

01/06/2015 12:00:00 SA

Late night call for rooter service. Showed up when they said they would, fixed problem for the dollar amount quoted. Would use them again in the future !

Susana M.

8/13/2020

Called Crandall's Plumbing again, same experience. This company is top notch. Called yesterday, made the appt and this morning got a confirmation call that Kevin one of their Plumbers was on his way. He was very thorough, professional and all around nice. Very thoughtful also wearing a mask. Brent in the office is so great and patient with me that don't know anything about plumbing! Sam the owner has also been so nice he really cares about his customers.
I trust them, they are honest, reliable and knowledgeable. Five stars company! Highly recommend them

kurt k.

10/31/2009

Crandalls did NOT stand us unlike Mike w/ Jack Stephan's.
Sam Crandall showed up at 3:59 for the 4:00 appointment and did a great job unclogging the drains we had problems w/. Afterwards he even scubbed down the tub w/ the mess we made not him. At the end of the job and the bill was paid at a very reasonable price he call us later that night to subtract $50.00 off the bill because of the YELP coupon! Thanks Sam

Del J.

01/06/2018 12:00:00 SA

Woke up on a Saturday morning with a clogged kitchen drain. Called and left a message requesting service to remove the clog. Received a call back within 10 minutes and the Jeff the plumber was on site with in 45 minutes. Jeff was professional and efficient. Clog was removed quickly and he even put everything back under the sink. I would definitely recommend Jeff and Crandall's plumbing

Karla B.

12/08/2017 12:00:00 SA

Fast, efficient and honest! They came in to fix my grandpa's water heater and they didn't try selling or charging him unnecessary stuff, unlike other companies. Their prices are also fair. Good customer service :)

Vincent N.

12/11/2012 12:00:00 SA

I have been very happy with Crandall's and have used them for emergency situations as well as renovation. They are courteous, professional, and fully explain the work and are fair about the price. They seem to be in the business for the long haul, unlike other plumbers I have used who seem to want to get rich off every calamity. I will definitely use them in the future.

Cindy D.

2/27/2017

I have had need for service from Crandalls Plumbing several times. They are always courteous, attentive, competent and on time. All of them are just the nicest guys! This last time, Jeff came to fix my washer drain. When he was done, he noticed that I was struggling with my pedometer that I had waterlogged. He helped me with these tiny screws and then amazingly left me the screwdriver he had in case I needed it again! I would totally recommend Crandalls Plumbing!

Barry K.

12/04/2013 12:00:00 SA

First off, I'm not one to leave reviews or totally believe what I read in them (this is my first)...

Every experience I've had in the past with plumbing companies can be summed up in one word - HORRIBLE! I'm VERY pleased with the service I received today from Crandall's employee Aaron!!

He arrived before the scheduled time and waited for me to get home instead of leaving. He looked at the situation and went straight to the problem, cleared the drain, cleaned the area and was on his way. I loved it!

Cost? $90.00! Last time I couldn't clear a plug I got screwed by trying to go for the cheap guy. This was CHEAPER than the cheap guy. The guy that advertises for $79.00 any drain* has a reason for the asterisk!

Thank you again Aaron!

Stephen B.

01/06/2021 12:00:00 SA

This is the second time we have used Crandall's Plumbing. Both times it was to replace a leaking shower valve cartridge. (The cartridges are guaranteed for life, but no match for the hard Huntington Beach water.)

Both times the technician arrived on schedule and efficiently completed the work. The first time he even told me the part was guaranteed, so I sent it in for a replacement. This time we used the replacement. The failed cartridge is going back to the manufacturer.

Megan R.

12/27/2017

Great company! They were able to get me in same day, without an emergency fee, when our kitchen sink backed up before Christmas. They communicated well ahead of schedule that they were running behind and were very accommodating to coordinate a later time the same day that worked for us as well. Our technician, Sergio, was great, very informative, tidy, quick and helpful.

I was a little apprehensive to have someone come out for a quote because I tend to think the price will be high but I will just say yes since they're already there; however this wasn't the case! The price was very reasonable and Sergio was done in no time. I would highly recommend and we will definitely use them in the future, when needed.

Mikey I.

3/14/2012

Arrived as promised and did the work we discussed over the phone quickly and efficiently. As the service call was $90 which included an hour of work and there was still time left when the original job was done I had them do one other bit of work for me.

Cleaned up what mess they made and was very courteous, could not ask for better service.

I've found my new Plumber! Thanks Yelp for the referral.

Lulu C.

1/28/2021

Crandall's came to my home and took care of all our problems, Conno was professional and explained what he performed to fix our plumbing issues. From the office staff to the field guys it was great customer service! Definitely will recommend to friends and family.

Jennifer S.

07/11/2017 12:00:00 SA

Very pleased with the quick response and excellent workmanship. I felt the pricing was reasonable. We will definitely use Crandall's Plumbing in the future. Thank you!

Andrew T.

08/11/2010 12:00:00 SA

Very impressed with this company! We were able to schedule an appointment within 2-days. Paul showed up on time, checked everything and gave us good advice. I will definitely call them again next time we have a plumbing problem. A good (and trustworthy) plumber is hard to find.

Robert G.

02/07/2013 12:00:00 SA

I called this company after reading the Yelp reviews. I was not at all disappointed. they came promptly and fixed my problem. The technician was friendly and helpful offering advice on how to deal with another issue. He waited while we tested the pipe to see if it was working. All this for much less that Rot-rooter. I will definitely call them again.

Don A.

01/12/2021 12:00:00 SA

Replaced a commercial 100 gallon water heater in an apartment community's laundry room. Response was quick. Price was reasonable. When removing the old water heater, floor tiles were torn up and thrown away. More care should have been taken. Floor around new heater is crummy looking concrete. Otherwise, the installation looks good.

David M.

11/15/2022

We used Crandall's plumbing to repair our shower they were very fast to respond and found the problem quickly and made the repair in short fashion we would highly recommended them for any plumbing issues you may have

Nyisha C.

08/05/2013 12:00:00 SA

Friendly, efficient, and economical. What more can you ask for when you're in a bind and have to call a plumber? Crandall's will definitely be my go to from now on.

Erin P.

2/20/2016

Seriously. The LAST honest company in the US. Bobby came out on a Saturday and worked his butt off for over 2 hours- fixed our clogged, flooding shower, I was sure we'd be in the hundreds- was so pleased with his attitude, his effort and BLOWN AWAY by the reasonable and much lower price then expected. If you ever need a plumber- Crandall's will not let you down. THANK YOU BOBBY!

Mark Y.

2/14/2012

Great workmanship, very courteous technician. Went to file invoice away and noticed a discrepancy between the over the phone quote and bill for a replacement water heater. Originally quoted 900 over the phone, but charged 990. Quote also included a new pan, but technician said the old one fit. Looking closer at the pan and the water heater, the cover doesn't fit correctly. I'll try to call back for an explanation.

Melanie F.

05/05/2012 12:00:00 SA

Kano arrived within 15 minutes of my call!!!!! $108.00 (90.00 for the service call and $18.00 for parts) and 15 minutes later... PROBLEM SOLVED!!! His motto is Take Care, Be Fair! Amazing work, fair, quick, honest. Love Kano's attitude, I am a Customer Service Specialist and I know quality customer care when I see it. I will be calling Crandell's again with my plumbing issues. And by the way, folks, found them on Yelp! 53 reviews with a five star average rating.... how can you lose? Those stars were well earned, let me tell you. Love Kano and Crandell's, and a shout out to his brother, Kevin. You guys are Customer Service Heroes in my book! Always check Yelp for the best service, and don't hesitate to call Crandell's if you have plumbing problems.

Wayne S.

6/27/2017

Great experience with Crandall's plumbing. We found ourselves without any water and needed a plumber fast. I sent photos out to a few plumbers and got some quotes back so that I had a ballpark figure in mind. Crandall's wanted to perform an onsite inspection and free quote only after they saw the job so I was a little dubious but Dan arrived promptly within two hours, performed the inspection and the quote was way less than other quotes I had received as there were parts that did not need to be replaced. Thank you Dan and Crandall's for doing such a fast job!

Gary B.

10/06/2010 12:00:00 SA

I had an excellent experience with Crandall's Plumbing and would have not hesitancy hiring them again. They are very professional, and they leave the work area as clean or cleaner than when they got there.

I also am happy to refer them to any of my friends.

Carol R.

08/08/2017 12:00:00 SA

I've used Crandall's for years and always been satisfied with their service - definitely 5 star. This time, not so much. So far they've had to send someone out three times trying to clear the kitchen sink. The first one told me to never use anything but cold water in the garbage disposal and I wouldn't have these problems - even though they've been out every year. The second one told me to never use anything but HOT water, The third one told me to never use the garbage disposal at all and the sink wouldn't back up, even though it was his company that installed the disposal. Its been less than a week since the third try, and I'm waiting to see what happens. And when it does happen I'm calling a different plumber. I asked if Crandall's had been sold to a new owner because of the lack of professionalism on the part of their employees. Don't EVER use the disposal? Well then how can you possibly sell and install the things in people's houses???

Gina H.

5/18/2019

My husband and I have been loyal Crandall's customers for over 7 years now, and we will continue to use them for many more. Ask for Kano; he's awesome! Kano has helped us with everything from clogged pipes to a complete re-pipe of our house. His work is outstanding, and he is an honest, hard working, and truly good person! Thanks to Kano and to Crandall's for always coming to the rescue!

Jnell S.

3/24/2022

Crandall's is a great plumbing company! We have used them for a various plumbing projects. They arrive on time and give a quote before the job is started. They clean up after the work is completed. I recommend them for your plumbing needs!

Betty T.

2/26/2021

Dan came the same day I called and gave me options on my water heater which I knew was leaking without pressuring me to buy then and there. Price was reasonable and they installed it next day within three hours. Very quick and easy. Totally would recommend them for your plumbing needs.

Connie H.

2/19/2022

I called Brent for service and he had Hector here within a couple hours. Hector diagnosed my problem with old fixture and was back the next morning with parts. I could not ask for better service. Thank you to Crandall's.

Jeanmarie F.

9/16/2009

I called several plumbing companies for quotes on installing a tankless water heater. Not one of them impressed me. I decided to look on Yelp and saw Crandall's Plumbing. I was stoked to find they were offering a $100 coupon for installation on a tankless water heater! Sam and his helper, Paul, were awesome! They were professional and really knowledgeable. Best of all, I have never seen people work so clean. I was amazed! It is a relief to finally find an honest, professional plumbing company! I highly recommend them!

Nick B.

12/08/2015 12:00:00 SA

What can I say. These guys have gone above and beyond more than once. Although they have a two hour window to come out they were able to still accommodate a time that worked so I wouldn't have to leave work. We lost a diamond from a ring and after searching the entire house we decided to have the drains checked in one last ditch effort. Not only did Bobby the plumber offer his suggestions they felt so bad for us they didn't even charge us. I can't say enough good things about Crandall's Plumbing. They earned our lifetime business. Thanks.

Don H.

07/07/2020 12:00:00 SA

We had a major blockage in the kitchen sink drain. One plumber told us we had a broken drain pipe under the slab. Another said all we needed was a cleanout under the sink. We decided to call Crandall's Plumbing after we saw several excellent reviews on Yelp to give us their opinion. Dan arrived and confirmed that we most likely had a broken pipe. We went with his estimate to replace the broken pipe and install a cleanout. Dan, Oscar and Freddy arrived on the day and time scheduled and immediately got to work. Lo and behold they did discover a broken drain pipe under the slab and replaced it along with a much needed cleanout. They worked very efficiently and kept us informed of their progress. When they completed their work they left the area clean and back to normal.
We will use Crandall Plumbing for any future plumbing problems we may have. Thank you Dan, Oscar and Freddy for a job well done.

Don M.

10/06/2013 12:00:00 SA

Called Crandall's Plumbing on a Sunday around 1:00, spoke to Kim who was very understanding and knowledgeable of my situation. She said she would contact their on-call technician and get back to me. She called back within minutes and said a tech would be at the house in about 20 minutes. Tech arrived sooner than that, looked at the problem (main line clog) and had it cleared quickly.

Work was professional, with great attention to cleanliness. Problem resolved within one hour of phone call for a reasonable price (this was a SUNDAY). I would have been impressed with this service during normal business hours, but they excelled with it being a Sunday.

This company has great Yelp reviews for a reason. Use them with my highest recommendation.

d x.

6/25/2012

Punctual & fairly priced, I had them install a garbage disposal and replace the 30 year old metal pipes that were corroded. Originally, I was going to use the Home Depot Installation Service - but their install prices were higher, and they wanted to charge me for an estimate, no thanks. The whole process took about 2.5 hrs, and the plumber, Paul, was courteous and cleaned up afterwards.

Chuck K.

08/06/2021 12:00:00 SA

This company is the best! On time and professional. I've used the several times and won't hesitate to call them again.

Mary Ann C.

2/21/2021

If you want an immediate response, amazing customer service, professional and precise work then use no other than Crandall plumbing. They are run like a family and treat customers like family.
We have used them a few times for outdoor pool and sprinkler pipes and repair with excellent and quick result. If any post- installation adjustments are needed, they come back quickly and with a smile.
The true test of this company came during an emergency bathroom leak we had this weekend. Once again, Brandon answered the phone cheerfully at 7am on a Sunday and Kona was at our residence within 30 minutes. With his years of experience and astute diagnostic and problem solving skills we were able to determine that our sewer blockage was caused by a recent pool renovation. After his meticulous work and hydroblasting he cleared it! His brother Kevin and everyone else at Crandall plumbing have the same great work ethic.

Anna S.

8/22/2016

They were very fast and affordable. They came out within an hour of my call to give me a quote. They were very flexible with scheduling (which is great in condos where you have to shut off water to the building)! They were able to find the parts and fix my shower quickly! I would definitely recommend!

Zach B.

9/30/2015

Crandall's has helped us out several times, with a range of issue (plugged drains, low-power shower, low hot water flow, overflowing hot-water heater, etc), and they are quick to respond, courteous, and fair in their pricing. Simply put, they're professionals you can rely on.

Denise R.

09/01/2022 12:00:00 SA

We have used Crandall's Plumbing twice and they will now be our permanent go to plumbing company. Their employees are professional and experienced!

Bob M.

05/08/2013 12:00:00 SA

Awful, first they told me they could get it done by Friday for $400 to $500 dollars. My daughters birthday party was Saturday . The leak was under my raised foundation. Friday they say its too wet. They assure me my insurance will cover a restoration co too dry up under the house. 3 weeks of the restoration co and finally they can fix the 1/2 inch pipe that was leaking. The bill comes its $800. I paid them the top quote go $500. The report they wrote to the insurance sent us into litigation. The plumber also couldn't figure out all he had to do to drain the pipe was to disconnect it at the meter to drain it. So instead of proper plumbing I now have these connection called shark bites. Building dept says they are legal as his eye brows raised. No confidence in this company and a huge restoration bill which that company split with me cause they also felt I'd been wronged. 1 star cause you have to pick atleast one star to post this message .

Dena W.

8/25/2023

We used Crandell's twice in the last few months and have had a wonderful experience both times. This most recent time, we had Hector, who came out to replace a washing machine valve (This was a DIY project gone wrong, and we had to shut off the water entirely for a few hours); it was an emergency call and came with an emergency price tag, but the service was swift and exceptional, and they went above and beyond. I would definitely recommend them for your plumbing needs.

Bernadine T.

3/25/2019

Thank you to Jeff for the fast service. My drain was plugged up and I was expecting out of town company within a few hours. Crandall's came and fixed the drain and saved my day. I highly recommend Crandall's for your plumbing problems.

Greg E.

01/04/2018 12:00:00 SA

Crandall's Plumbing came through again on New Year's Eve. Drains backed up made the call on Sunday afternoon and they had someone out within the hour and fixed our issue.

Robert S.

09/10/2013 12:00:00 SA

* Thank God for Kano and his assistant. Chalk up another victory for them !!!

* Among all of the values we can possess, it seems that PERSISTENCE is the key ingredient to success.

* History tells us that Thomas Edison had close to 10,000 failures, yet he never thought of himself as a failure. He simply learned from his mistakes and kept going forward until he reached his objective.

* Kano and his assistant also have that valuable quality of PERSISTENCE. Whether they are attacking a drainage problem from the air on top of the roof, or on the ground below the sink, THEY DON'T GIVE UP; they simply keep pressing forward until victorious.

* I wouldn't at all be surprised if they have a military background (ie: ex-Marines).

Cathy C.

5/20/2016

Just had Crandall's Plumbing come to my home and install 2 bathroom sink faucets. I had Kano and his partner doing the work and they were WONDERFUL!!!! I was only going to have one installed today but decided to check to see if they would have the time for both and what the price would be. So professional! They made the time and the price was very reasonable! Excellent work, efficient and extremely nice to work with. When you call Cathy will set up the appointment - wonderful to work with, professional and efficient.
I would definitely recommend Crandall's Plumbing and plan on using them for any and all plumbing needs.

Molly C.

03/11/2013 12:00:00 SA

Crandall's Plumbing is amazing!!!

We had a problem with our main line being clogged but i could not find one plumber to actually come out & help us with our situation. Our clean out access was under the house, on the roof or on the side of our house which was too small. I could not find one plumber to come out & actually go on our roof. Finally found Crandall's on yelp & they came out within 30 mins! Robert was the first guy they sent & even being as sick as he was he helped A LOT, he went on the roof & on the side of our house until we discovered we needed to dig a hole in our front yard & to make another clean out. The next morning at 830 am on a saturday another one of Crandell's crew men showed up & helped snake the rest of our pipes & we finally got working plumbing after 5 days of having none!

I am the office manager at Seashore Pest Control located right down the street from Crandall's & as a pest control company we use alot of plumbers & which is sad to say because none of our own contacts would help me so i will be refering all our business to Crandalls in the future. Thank you sooo much for all your hard work!!

Thanks,
Molly C.
Seashore Pest Control, Inc.
Seashorepest.com

Alex K.

12/26/2014

Today I had a real problem with a shower, old plumping and a faulty handle which almost turned into a nightmare. I called and they sent a guy fast. I have used them in the past a few times and they always got the job done.

Today I need to let Crandall know that there guy Aaron is a stand up guy. Not only was he suppppper helpful, but just a down to earth guy who went out of his way to make sure everything was done right and looked good! I didnt have to deal with a werido or someone who looked like they hated there job, but someone who actually took pride in his work (rare!). He even helped me out with a dishwasher I was installing at the same time. I knew I had a bad sink and planned on fixing it myself later but Aaron was just such a nice easy going guy I decided to let him do it for a little more $$. He gave me a great deal and got it done fast. I even asked him to do some work for me on the side and he actually declined stating it's against the law for him to moonlight. That right there is a great employee and standup guy, I hope Crandall recognizes that they have a pretty awesome employee who is trustworthee. All in all, I'm happy with everything he did and will def keep using Crandall and probably request Aaron. I also would like to let them know the girl who answers calls was very pleasant also. I originally called then canceled and then called back and she remembered all my info and gave me no grief about it and actually just laughed. Glad you guys have easy going happy employee's, makes life easier and i gurantee people will remeber you because of that.

Yelping T.

2/16/2012

Great plumber to come out from a Sunday morning call and really took the time to diagnose where the water was coming from and saved lots of damage. Informative and casual in demeanor. Very knowledgeable, professional and showed up when they said they would. Pricing upfront & clear and was not the most expensive of the Sunday quotes - cannot say that about the drywall repair company they recommended (Dry Force) for repair: see my review for that company!