South End Plumbing of Charlotte

Had a leak in my kitchen. Sam came out and had it  fix in no time. Even cleaned up afterwards. Extremely friendly and helpful. I would recommend these guys!

Absolutely unreliable, a job that should take 2 weeks at the most, is turning into 5 weeks! You are dealing with multiple people that play the hot potato game and the only answer they have (if they ever pick up the phone or answer a text) is tomorrow, and tomorrow is tomorrow again, I had to call every day to find out if somebody was going to show up, what a joke!
One star because they came to do the estimate and that was quick, after I paid them 75% they were absent.
I do not recommend this company at all!
Until this day I'm still waiting...

Price gougers!  They take advantage of home owners lack of knowledge.  Wanted $3,500.00 to waterjet house pluming.  Did not give an estimate.  Told me verbally and told he to phone the service person directly not the company.  I'm pretty sure this price is 3 to 4 times the average price.

South end plumbing was a pleasure to work with. They were able to fix my problem quickly and professionally. I could not be happier about their service and they went above and beyond!

When the plumber came to the house the 1st question he ask was my last name a joke!   He was here for an hour looking at leaking shower and decided the best way to fix it was go through the bedroom wall on the other side.  Called a 2nd plumber he was able to fix the shower without going through a wall and mad no jokes about my name.

We called South End as a Business without use of our Office facilities. Not only did they respond within the hour and immediately repaired the issue, their pricing was better then could ever be expected! Great Job :)

We had a water heater that was leaking I needed replacing. We got a few quotes, and we chose South end plumbing.
Would you like it to upgrade to a tankless water heater. South End plumbing's price was very competitive but what impressed me is for responsiveness and communication. They came out the next day remove the old water heater installed a new tankless water heater on the side of the house and we had hot water that afternoon. Their follow up was excellent and their technicians were great.

I had them come give me a estimate on some rough-in plumbing just water supply in the walls. Probably 1-2 days work for the 3-3/4 baths a kitchen and 2 washers. All the drain lines already installed under slab and water supply and water heaters are in place. 55k. Crazy expensive when all they have to supply is cheap plastic water lines.  Cant comment on the quality of there work since this was almost 50k to much

I called a few plumbers my friends recommended and one said he was too busy to come out for a small job. The other set an appointment but didn't show and had an automated survey sent by text to ask how he did!
I see negative reviews on price but I didn't mind paying more for someone to show up on time, do what I was asking and do it in a quick and professional way. I don't write many reviews but these guys impressed me.

I had a handyman taking a look at my tub that would not run water and about half way through his process, I knew that things weren't going well. I immediately looked up 24/7 plumbers and called a few and South End was the ONLY business to actually answer! They set a window of time and Josh showed up on time!! The issue was resolved in about 10 min and he followed up the next day to complete the project! I am so pleased with their work, professionalism and reasonable cost! They have a customer for life!

I haven't had an awesome experience with them they have been totally professional they completed that job and the time that they said they would and they didn't try to overcharge me price gouge me they did their job they did it well and I'm very satisfied with my purchase would highly recommend!

Called them to come out and fix a Water leak in my backyard. I found the leak myself, dug the area out,  turned off the water, prepped and cleaned the pipes all before the technician finally showed up to my home. When the technician finally got here he was extremely unprofessional, un prepared and had a horrible attitude. He proceeded to tell me that it would be $850 to fix 2 fittings and 6 inches of 1 inch pipe that again had already been dug out and prepped. Max $15 worth of parts and no more than an hour labor. I get that it was Saturday but that is just pure taking advantage of people. I asked for a written estimate, and instead of coming back out to hand it to me In person and try and earn my business he just left and emailed me a very poorly written estimate for $802 hours later. I would not recommend this business to my worst enemy. Unbelievable

James Dutton  helped me resolve an issue today.  He went out of his way to help me.   Thank you James.  I won't forget your kindness.  A great company to call.

I had one of this companies technicians out about a month or so ago. I had two leaking toilets, he said they could not be fixed and I needed two new toilets for $599 toilet and install. I paid for one since I needed at least one fixed. Last week I had another company come out and look, at the 2nd toilet. They fixed the toilet for $215. (Also said new toilet would be $399 if I wanted it). That's around $380 that I was ripped off of. I  recommend everyone check their options as this company is not honest and also more expensive.

The toilet was installed properly and does work .

I cannot say enough about this company. The customer service is excellent and you will not beat the prices. The project manager is responsive, super knowledgeable and easy to work with. I would give more than 5 stars if it allowed! Do not use anyone else.

Soupy End was the 3rd plumbing company we had out to look at our issue of a fog horn sound in our plumbing. The first company couldn't figure out the problem, the 2nd repaired what was thought to be the problem but the noise came back and finally South End came out. They took their time, listened to our concerns and tested all the areas we stated the noise was deriving from.  The eventually ended up adjusting our water pressure and we have not heard the noise since. The plumber calmed my fears and worries of a potential bigger issue. Will definitely call South End for any future plumbing needs.

Started off a little rough but James jumped in and got everything taken care of quickly.

Great experience in a bad situation. We had a ceiling leak and South End Plumbing sent someone out that day.  Bobby was responsive, professional, straight to the point, and clearly knowledgeable. A good value and even better service. Would highly recommend them!

Don't Recommend.  The installer left a mess after the job, very rude and rush for payments without getting the job properly done.  Not sure if he had proper experience or license to do the job.  We needed to hire someone else to redo what they did.

I would give them one star but, since they fixed the problem - you get a star. They charged almost $400 to do a 10 minute job. The tech knew the problem in advance as I spoke with him on the phone - explained what I tried etc. Snaked the drain and charged us that outrageous amount. I paid it but, I hope you look elsewhere - there are honest people out there. These are not honest good people and should be ashamed of themselves. Making money is one thing but, straight gouging someone just because you can is not good business. Karma on you South End Plumbing.

Do NOT use these guys unless you want to be ripped off.  I bought a house and had a cabinet removed.  The guys damaged my hot cold water valves under my kitchen sink.  I had to turn the water off to the house.  It was Friday afternoon.  I called a few plumbers and south end were the only ones who could come out.  The guy charged me $450 was there 10 mins.  I KNEW he was ripping me off.  He KNEW he was ripping me off but i have a house full of kids and needed water for the weekend.  I will never use them again  I found a good plumber who said the job should have cost about $100 and the guy installed the wrong valves.

My grandparents speaks little to no english and they are elderly so often I have to call around for a contractor to help them. It seems that no one answers their phones. I get that my cell number is from out of state but I do leave a voicemail and still I never hear back right away. I called South End Plumbing and they answered my call!!!!!!  My grandparents didn't have any hot water so they needed a plumber out right away. South End came out to their home and got it fixed that same day. The price was very reasonable but what's more important is time, time is money. They were very happy so I am happy. Keep up the great work! Thank you!

This is the first time I have ever used his company and I was very pleased with their service.  Not only did they get in touch with me immediately after 5 p.m. they were able to get out to my house and fix three problems I had in my Plumbing before noon the next day and their service plumber named Jack was so extremely helpful in explaining what needed to be done and what the future problems could be with the old Plumbing.  I would definitely recommend this company out in Indian Trail if you are anywhere in the immediate area.

Very professional. Prompt service.  Quality work.  Amazing customer service.  Water pressure issues resolved.  Builder errors corrected.

I've used SEP a few times. Always courteous & professional. Did the work requested (each time) without hassle. Though I could do some of the work myself, they are my go-to plumber. I'll continue using south end plumbing as long as we live in east Charlotte.

Time for a new kitchen sink and as I am not 'handy' in any way, I found South End Plumbing on a Google search a couple of months ago.  The work was excellent, the tech was on time, professional and proficient.  He even was courteous enough to put on blue paper booties when he was in the house so not to bring dirt into my home.  Price is reasonable, response time is great and the tech did excellent work.

We had a problem with a blocked  sewage line from a commercial building. We called South End Plumbing because the were our next-door neighbor in our industrial park. We thought it might be related to an area that was sinking around the sewer clean out. I had an one of my employees dig down to the cleanout/sewer junction to expose the problem and save some time/money. The South end employee that arrived at our facility said we needed to snake the blocked sewer. He quoted $325 to attempt to snake the pipe. We agreed to the $325. He made a 15 minute attempt to snake the sewer, and the said he was unable to clear the blockage. He then said he would try to Water Jet the blockage for an additional $200.
I agreed. He went next door get the Water Jet, and after about 30 minutes he said the pipe was clear, but that the pipe was broken about 10 feet down from the clean out. He said it was going to cost between $2500 and $3,000 to fix the pipe, and said that my insurance would likely cover the expense. I paid the $525 and declined any further work.
I became suspicious at this point, as I know a good bit about plumbing. I called another local plumbing contractor to consult on the job. That contractor dug a bit deeper around the cleanout junction and exposed the broken sewer pipe. He cut out the broken section, exposing that the $200 Water Jet job had only opened a 2' hole in the clogged 8 sewer pipe.
He repaired the broken pipe, and made an improvement in the cleanout configuration that would help prevent future clogging/damage. He charged me $800 for the whole job, which I considered fair for 2 men and a mini excavator for about 3 hours.
Later that day (about 2:00 PM), I called South End and asked to speak to the owner. I was told that he was in a meeting and would call me back shortly. I waited until 4:30, and the called again and asked for Robert Dulin, the owner. I was told again that he was unavailable. I asked who was next in command. I was transferred to Miranda, John's assistant. I explained that I was unhappy with the work performed and wanted to discuss a partial refund. I also brought up the $2,500-$3,000 estimate for unnecessary work. Miranda was very nice, and heard me out, She said she would talk to Robert about our situation.
 The next day, I waited until about 2:00 again to call Robert. Again, he was unavailable. Maggie, their receptionist was very nice. She said I could speak with John who had apparently talked with Miranda and/or Robert about our issue. John was difficult, and basically said they did what they could and that the deal was done. He said that because my budget was small, that's all they could do. I replied that $525 for one employee, next door to their facility for less than 2 hours, and with very small equipment, was excessive. He didn't want to hear that his employee had done a poor job, or that they were trying to make $2,500 worth of work where none was needed.
 In conclusion, It seems to me that South End only wants to do big jobs with a nice juicy Insurance Company payouts. Their employee was either incompetent or dishonest. I tend to lean towards the latter. John seemed to have had the discussion that we had many times.
It seems that he shields Robert from dissatisfied customers. I have tried to call Robert several times since,  but no one answers the phone now. Caller ID? I think so.
 Run, don't walk, away from this outfit.

I paid this company over $1600.00 to repair several plumbing issues in our home including the installation of a water pressure reducer valve. We began having problems with low pressure coming into our home so I phoned the City inspector who said we just needed to adjust the pressure reducer valve which involved the turn of a screw. When my husband and I were unable to find where to make the adjustment I asked Southend to send someone out when they were in our area and make the adjustment. I was told the valve was no longer under warranty and I'd have to pay for a new system to be installed at the cost of $750.00. Apparently the valve should have been installed under our home in the first place and not at the street to prolong the life of the valve and avoid problems with low pressure on our irrigation system.

These guys did some BIG work for us and I can't brag enough about them.
These guys were excellent!
We were referred to them by a neighbor, whose mother had extensive plumbing and repair work done by them and had great results.  We received the same treatment.
First of all, we had our main water line that runs to the city water burst in our yard.  We found out this was something that others in our neighborhood and elsewhere in Mint Hill have had to deal with at one time or another since water usage was changed from one source to another, currently Charlotte's city water.  Anyhow, we discovered we paid half the price as a neighbor once did a couple years ago for the exact same job (but probably us having the better customer service, which seems to be priority number one for this team.)
Then, we discovered our dishwasher had been leaking and ruined our kitchen floors, cabinetry, baseboards, and some wainscoting.  As anyone knows, from working with insurance companies, you get the minimum amount from them for reparations.  Well, these guys were able to work with this amount, plus a minimal amount from our pockets, to renovate our kitchen to a whole other level.   All in all, we had major work done for little, done professionally and beautifully.  For example, we once had a tacky linoleaum floor, to which was replaced with matching laminate flooring, new cabinets and hardware, new countertops where layered countertops had been thrown down  in a shotty way, new wainscoting on the walls, new baseboards and trim, and paint.  In addition, they were able to replace our stainless steel dishwasher with a new one, tear down an ugly wall partition from our dining room to living room, and put in a new stainless steel sink, replacing the old iron one.  
These guys are efficient, professional, and definitely put customer service first.  They do high quality work and make sure they are thorough from beginning to end.  They not only take care of the plumbing end, but also do carpentry work and home renovation.  You only have to call them to take care of it all and they do a superb job on both ends.  We highly recommend!

We have had a great experience with South End Plumbing.  We have had a lot of new work and renovation work done.  They have done a great job with all of our work and have been available when necessary.  I would definitely recommend them for any plumbing work as they are great to work with and have great customer service!

Hired these guys from a recommendation.

First thought after initial meeting was that it would be a contractor dream come true; they were very warm and seemed upbeat about what they do.

Then came the journey of getting a bathtub installed over a three month process. We as the customers were expected to purchase tile... which we knew; however never were told the other materials we were expected to purchase for the job including grout; a specialty tile (3 trips to Lowes later), drywall, etc.. and that we would be organizing everything through the secretary and 3rd party contractors.

I had to allow 3 different sets of strangers enter my home and sometimes even allow them to work in my home when I wasn't available or nearby. When I requested a phone call from the guy who sold me the project; I was given his secretary who attempted to make me (the customer) feel as if it wasn't going to get any better.

We ended the job just recently, and while I am incredibly excited that it is finished, I can't help but wonder who in the world would set up a business where the customer is expected to know as much as the contractor.