D L.
06/07/2022 12:00:00 SA
Call these people if you want to get completely ripped off.
My tenant has called Roto Rooter because dishwasher didn't drain water, and the water was leaking. The fix on the invoice was kitchen sink drain stopper clean. Three trips. Replaced the 2 Elbow waste pipe for kitchen. For this, they have charged her $200 for parts and $732 for labor. First, an elbow pipe cost $20 max, so that should have been $40 at most. The job lasted an hour and 20 min, counting the time he had gone to park his car and to retrieve tools, which was treated as three trips on the invoice. My tenant is a young woman with no knowledge of plumbing and has signed off on this without checking with me first. When I called them, and spoke with the manager on this blatant abuse of pricing, his response was that this is their price and the tenant was willing to pay this. Yes, I understand that they are free to quote whatever price they want to, and it was my tenant's own fault to get ripped off for not checking with other companies. However, it is completely dishonest to take advantage of someone just because they didn't know what the going rate is for the type of service performed. This job should not have cost more than $400 by a licensed plumber, and I'm counting higher because it is NYC. For a similar job, I have paid $200 elsewhere.
I'm giving them 1 star because at least, the job was done correctly and the problem is solved. But Roto Rooter is never getting my business again.
