I own a very nice piece of rental property in the Allentown District of Buffalo, comprising two flats upper and lower. Last January on a very cold morning I got every landlords' nightmare call that my downstairs tenants, husband, wife and one-year old baby, had no hot water. In a panic, I randomly called CKO Plumbing at 7:30 am and the owner, Ronnie, answered the call which already put me at ease. I explained the situation, including the one-year-old, and Ron immediately diverted one of his drivers, who was heading to a non-emergency call, to the residence. Within 45 minutes of their initial call, a plumber was knocking on my tenants' door which, to say the least, greatly impressed them. Within three hours of my tenants' initial call, a new hot water tank had been installed and their hot water was back. Remember, Ron did not know who I was and didn't even discuss how I'd be paying him. I later Googled the amount I was charged for the specific tank and labor and the price that came up was exactly the amount of my bill. Today, July 18th, 2018 my other tenant called and said the flush handle on the toilet had snapped off and the water in the tank did not fill up even when she flushed it manually without the handle. She had to use a pale. I called Ron, again he answered the phone, did not recall my name or location but nonetheless had a plumber there within four hours and all was fixed with courtesy and competence. My understanding is CKO Plumbing has been in business for many years located in Tonawanda. They advertise they are family-owned and treat their customers as family. Based on my two recent, positive experiences with this company, to say I can attest to that is an understatement. I would highly recommend CKO Plumbing, whether for random emergencies or, I'm assuming, large projects as well. Thanks for the great service Ron....Bill
