The Sewer Pros

Be sure to get the exact scope of work in writing. When their two hours are up they are done whether the project is complete or not and then they claim this was told to you over the phone! Be sure to only ask for the cabling the camera inspection is useless unless the line does not have water in it the technician even made this comment and you have to unclog the line to do the camera inspection.  Then the company says we need it   because  the camera inspection is a requirement  by the City of St. Charles for the lateral program because we must have bigger problems. The City of St. Charles does not require or even look at the camera inspection report for the lateral program they require they do their own camera inspection. The next day we had Premir Sewers out to our house and worked on the clog until it was unclogged it was a pleasure to work with a company  that completes the job.

Sewer pros are exactly what they advertise pros. After a family member called Rotor Rooter on a Saturday night their technician showed up and proceeded to cable the sewer without results other than the cable coming up in the other bathroom and breaking the toilet. The tech promised someone would be back on Sunday between 11 and 2 with better equipment and correct the problem no one showed or called. Then we were promised service Monday between 8 and 11 am with a 30 min before arrival call. I called sewer pros and they said they would probably be there within the hour. Well they both showed up at the exact same time kinda knew that would happen. I took them both inside and told them of my predicament then turned to Rooter and told him he was fired and meet your replacement Jim from Sewer Pro. Jim put the camera down the pipe first then the cable machine had things up and running in less than an hour. WAY TO GO JIM!!!
Very professional and was very clean he put down drop cloths and covered the walls with them also.
Sewer Pros is a ***** in my book anyday.
THANKS JIM!!!

Brandon :

Selling our home and after 46 years a root was found in the drain.
SewerPros sent out their best tech... Brandon.
From the minute he pulled up he was polite.
He can carry on a conversation while doing his work and the best part is he explains everything as he is doing it.

I would recommend SewerPros and make sure you ask for their best tech Brandon...
Thanks Brandon for taking care of our problem...

One thing I noticed about SewerPros Web Page there isn't anywhere to write a review ...
You have to wait till they send you a survey...

You arrived on time, got right to work, took into consideration my comments about the issue, and completed some intense cabling that resolved my problem (basement backup). I received a link to my camera footage quickly, and it was all more affordable than my previous plumber!

I am warming up to you guys. The last several inspections have been much better the locations have been better the inspectors have been better. I am pleased. Thank you

Used this company for a line inspection when we bought our home.  The technician scoped the line and said we should get the home owners to do a reinspect just in case, but the video we got from the company didn't show anything of importance.  The reinspect was done by the same company, a compromise was fixed and we thought everything was OK,  We moved in and after 5 back ups roto rooter finally found a huge compromise that was missed.  They watched the sewer pro's video that was furnished to us and showed us the failure of this company to do their job correctly.

When sewer pro's hit a snag they simply backed out of the line and didn't go any further.  If they had done their job and gone a bit further we would have found this to begin with and never would have bought the house.  Sewer pro's negligence cost me thousands to get that fixed.  We had to dig up lines and break up the basement to get to the old pipes so they could be replaced.

No company is perfect but after asking two other professional plumbing companies, besides roto-rooter, to look at the video, all of them had the same opinion, the company didn't do their job.  One professional even had the opinion that the technician lied on the video and claimed he had done something he had not.  

So we had a simple choice, pay thousands to get the job fixed or pay even more to get a lawyer and seek compensation for the mistake, we went ahead with just fixing the problem because the money lawyers wanted just to look at the case and start building a case was more than what it would cost to fix the problem.

I don't expect everyone to be perfect and we all make mistakes, but this mistake ended up costing me thousands of dollars that I shouldn't of had to spend if they had done their jobs correctly.  I would never hire this company to even clear my lines.  So many problems were missed and they were obvious problems (at least they should have been obvious to a company that does this for a living).  

Want to get your pipe snaked?  Go ahead and hire them they may not mess that up, but I wouldn't trust them with a line inspection before you buy a home, you may end up paying much more than you expected like we did.

Updating review to warn consumers: This company told us that there is a crack in our pipe that the county must replace. We asked this company to send us the disc and fill out the form they need to turn into the county. They told us we can't use our existing inspection and have to pay for another. This company is a scam.

Very impressed with how professional & polite the technician was during the examination of the sewer line.

The Sewer Pros have done three inspections for me over the last year.  Every one was completed on time and in the most professional manner, with the inspector arriving at the promised time.  The inspection results provided are comprehensive, well documented, and their advice is sound.  Their focus is on the needs of the customer, not just knocking out inspections that can be billed.  One of my inspections indicated some issues right within the first ten feet.  The inspector stopped and recommended the line be cabled before proceeding.  This simple courtesy prevented me from paying for a second inspection.  Once the line was cabled, the follow on inspection was characteristically complete and well done.  The Sewer Pros are honest brokers that do not perform any of the cabling or repairs that are found to be necessary.  Their advice and recommendations are sound and absolutely given with the customer's best interests in mind.  You cannot beat having professionals of this caliber in your corner.

Sam was very personable and professional. He explained what he found and answered all of our questions very honestly.

We've used them two times with very good results. The first was an inspection of our new home, which included a video of the sewer inspection. Recently, we had a sewer backup and they came after hours for emergency service... they were fast, friendly and reasonably-priced. Our tech., Brandon, was very helpful in explaining things and determined to help us out. I am rarely this pleased with a service company, but these guys were very professional and made a difficult situation turn out as good as it could. Thanks.

They did the sewer inspection for the home we're buying in Sunset Hills.  They were early for their appointment, got right to work, and took the time to talk to me after about the findings to make sure I wasn't alarmed.  I had a significant amount of roots growing thru the clay sewer pipes.  Rather than try and tell me it needed replaced (quite costly) they explained to me that it's just simply an annual maintenance item.  They took the time to explain to point out to me why it was happening, and provided the price of the service if I wanted to have them do it before I moved in.  They also followed up with a written report included narrated video of the camera in the pipes.  it was super clear and easy to understand what the problem was.  They will definitely be coming out to clear the pipe before I move in and annually there after.  I highly recommend you let them do a sewer scope before you buy a house.

Great quick service at a reasonable price.  Some companies say they won't give a quote until they are on-site and then charge a service call fee too.  Sewer Pros charges a reasonable fee which they will tell you upon contact and gets then gets the job done.  I have several rental houses and use them for all my sewer work.

The SewerPros - where they won't fix your plumbing problems, stay until they know the cause, or take care of customers - but they'll lead you in the right direction.

Like many of the reviewers below, SewerPros originally did our new home inspection, gave us an estimate, and were hired to do the cabling work they had recommended.

After getting the keys and moving in, we had a man from SewerPros come out to do this cabling work. He stayed longer than expected, but said the job was done. We paid him extra for his extra time. Then, a week or so after his visit, we flushed the bathroom in our basement toilet and FILTHY SEWAGE WATER came up through the basement shower. We were horrified. Of course, we called SewerPros and they sent the same man back out. He claimed that, because our first job had no guarantee or warranty (due to us not having the correct access point from St. Louis County Public Works and because he had found wipes), it was considered another job and we'd have to pay him again.

He did more cabling and did another video. He showed us hundreds of baby wipes and claimed those most have been put in there by us, recently, because he wouldn't have missed those wipes the first time. Neither my boyfriend nor I flushed any sort of white fabric cloth (except toilet paper) down our toilets, and we had barely used the basement bathroom at all, at that point. He told us we'd have to have someone else come out to do hydrojetting, but told us not to call Roto-Rooters because they'd charge too much and wouldn't do a good job.

We did call Roto-Rooters, and they were the only ones who came out, found the problem (hundreds of wipes stuck in the pipes for the toilet and shower, clogging our plumbing). Justin from Roto-Rooters explained this, guaranteed our job for six months, and worked with us and our insurance company to clean up our now-contaminated basement and get the costs covered.

After all of this, I called a supervisor from SewerPros this morning, hoping he would understand our frustration and work with us. Instead, he talked over, continued to explain how I was wrong, and continually said we led you in the right direction. 1) No, you really didn't. 2)  I didn't pay to be led; I paid to have a job investigated and fixed.

I'm not sure how they continue to run on this business model. Instead of the customer is always right, their mottos are I trust my guys and you are wrong.

BE WARY. Even if these guys have done your home inspection, go elsewhere when you actually need the work done. If you have yet to hire a company for an inspection, I'd stay away from SewerPros.

(Three visits including inspection, upwards of $700-800, no answers, no customer service.)

*******Reponse to Rick below, since this is the only way to respond publicly***********
The statement -
this situation was caused by wet wipes being put in the line between May 27th and June 4th, and not by any negligence on our part.

is both 1) false, and 2) again, is the business blaming paying clients, rather than taking care of them.

FACTS
-We used that toilet once.
-Roto-Rooters uncovered 100+ flushable wipes.
-We had only lived there a handful of days, and you all were called out to do the work on our move-in day.
-SewerPros worker told us someone had likely flushed those in the last couple of days, or even the last hour. Roto-Rooters explained that they were actually in there quite a while and being pushed down, brought back up again (and clogging the restroom pipes).
-Logically, previous owners flushed hundreds of wipes in that particular restroom.

At the end of the day, SewerPros should have uncovered the issue on the first visit, but did not. SewerPros should have snaked or investigated that bathroom more closely because that's where sewage was building up, but did not.

This has become a nightmare the first week we're moved into our new home. Instead of taking care of the customers, believing them, and listening to them, we were told we were incorrect and blamed for an issue we didn't create.

You're not a police force, army, or brotherhood. You're supposed to be a business.

I believe my guys shouldn't take precedence over take care of the customer.

This was a wonderful service with well trained friendly staff. As a first time home buyer getting inspections done on a house that was not yet mine was pretty nerve racking. Hoping everything goes well. They carefully inspected everything they needed too. Explained everything in a very helpful way and were even early. Would highly recommend to anyone getting inspections or work needed. Only reason i didn't give 5 was that i have only used once for an inspection. Will change my review once we can get them to come out for other work. Will be using in the future! Price wasn't bad either! Again as a first time home buyer I am very careful as to who I hire. Got highly recommended to use the sewer pros. And i now know why! They were great. Thanks Jim! (tech) and sorry there was a guy helping him and he was great too! Sorry i don't remember your name!!! #BadWithNames

We really appreciate your teams efficiency in diagnosing our system during the inspection. The details and reports, both written as well as the video, were most helpful. Thank you again!

Our technician Andrew was knowledgeable, professional, efficient and friendly.  We really appreciated the reminder from Sewer Pros to remember to cable our drain.  Highly recommend them!

The inspector gave a good explanation on site of what he found and answered all my questions. Fast and efficient service. Two thumbs up.

My wife accidentally threw a paper towel down the toilet and in just a couple days my basement drain backed up.

They sent a technician within minutes of my 7:45 am distress call of my basement backup with raw sewage. They were so professional, mindful to cleanlyness, and quick to resolve the problem. They also gave me great advise to avoid future problems. I called two other companies that weren't able to come today. I would recommend them to anyone!!!

Recently had a drain backing up while we ran laundry.  This was discovered after moving into a new home.  Sewer Pro's came out and had it unclogged in minutes with no issues.  Levi, the technician also had the historical information on the home as he had been there prior to the closing to diagnose a lateral issue.  He was polite and professional and offered helpful context and recommendations.  Thanks!

Rob was extremely pleasant and professional. He walked me through his findings, explaining things to me clearly in layman's terms.  I highly recommend!

I was very impressed with Sewer Pros. They are on time, professional and let you observe (in real time) any discrepancies they may locate. I highly recommend them!

We hired The Sewer Pros for a routine camera sewer inspection to ensure the line was clear as part of the process of selling our home. Due to their limited availability, my husband had to meet the technician while he was on a work conference call on his cell. He did speak with the technician but was unable to monitor him the entire time he was in our home. After the technician left, we realized that he had splattered sewage all over our basement in a 5-7 foot radius from the stack in our basement where he had inserted his equipment. There was sewage all over my floor cleaning equipment (Shark floor mop), clothing steamer, laundry washer and dryer, previously clean clothing that was neatly folded on top of the dryer, laundry baskets, dehumidifier etc.  Many of these items were unable to be properly sanitized/bleached and had to be thrown away. I called the company and they claimed they had no one available to come out to clean up the mess. They contacted me 3 days later with an offer to send out a technician. I informed them that of course, I had cleaned up the sewage and damage myself as I couldn't just leave that sitting all over my belongings for several days.  The company reimbursed us for the $239 they had charged for the cabling, but I found this to be woefully inadequate compensation for the replacement of contaminated items and for our trouble to have to spend several hours cleaning up sewage, which is a human health hazard. The company didn't seem to care about our concerns or the cost of the damage they caused for what should have been a routine quick inspection that did not leave any mess behind. I am appalled that this company calls their technicians professionals and would strongly warn anyone against allowing these people the opportunity to damage their home.

I found the technician to be very informative and professional. I would highly recommend this company and if need be use them in future.

It was a pleasure working with the inspector. He was personable, polite, and professional. I feel he did a thorough job & I appreciate that he made sure I understood the results of the inspection. I will definitely recommend The Sewer Pros to my family & friends!

I recently purchased a new home and used them for my line inspection. They were great! After moving in I had a paper clog (my fault) and they quickly returned call hour phone call and came out the next day and had the problem fixed in 30 minutes. Jim was the service man and did a great job explaining what he was doing, worked very fast, and gave great advice on how to prevent it from happening again.  Today, I had a kitchen clog. I called this morning and they were able to get to my home within 2 hours. Kyle was the service man and did a great job. He explained everything he was doing, worked quickly, and also gave great advice on how to prevent any further kitchen sink clogs.  Great company! Great staff!  Would highly recommend in the future.