Rhiannon R.
02/01/2023 12:00:00 SA
I called Bonfe on a Sunday morning when our main drain backed up and flooded half our basement.
They said they'd be out that day, and then called us later and pushed us to Monday. When they came on Monday, the technician wasn't able to do the job/clear the drain because he didn't have the right blade. (Who shows up with the wrong equipment?) So then he said we needed an intensive cleaning because it needed this special blade and said he couldn't fit us in until two days later, and we couldn't use the shower, bathroom, nothing. AND the cost of the intensive cleaning was $2K.
The next day, desperate and running up to the grocery store to use their restroom, I called a local guy to see if he could fit us in. He could, came and cleared the drain, and it cost $200. I told him about the quote from Bonfe and he said the big-box plumbers do this all the time. Over charge for people who are in a bind, use smaller blades than the size of the pipe so tree roots grow back quicker and you have to call them back more frequently.
So shady. Do not use them. Stay away.