Bonfe's Plumbing Heating & Air Service

If I could give them a 0 star rating, I would. This review is coming from an experience from a year ago. I had a tech come out last year around the same time to inspect my AC. I had water that was leaking from somewhere. I forgot the techs name, but he was a nice guy. In the end, he had 3 options for me. I forgot the details of what the options were, but option 3 was to replace my AC unit and furnace ($15,000). He highly recommended that I go with option 3, because the other 2 options will only help for about a year before I run into the same issue. I declined and went with option 1 which cost me about $500. I think he replaced the blower motor or something like that. I also signed up for the peace of mind plan for $8 a month for a year. I could still see some water leaking, but it was much better than before.

Present day, water is leaking again. I decided to try Standard Heating & Air Conditioning. A tech came out on time to work on the issue. After testing, he said my issue was only the drain pipe. It was smaller than what they recommended which was 3/4 inch piping. That water was not draining and was getting clogged. All he did was replaced the drain piping and it only cost me about $125. The tech was amazed that Bonfe never looked at the drain pipe and suggested a new AC unit and furnace.

Lesson learned. Never use Bonfe again for my heating and cooling. I called to cancel my peace of mind plan as well.

I called Bonfe on a Sunday morning when our main drain backed up and flooded half our basement.

They said they'd be out that day, and then called us later and pushed us to Monday. When they came on Monday, the technician wasn't able to do the job/clear the drain because he didn't have the right blade. (Who shows up with the wrong equipment?) So then he said we needed an intensive cleaning because it needed this special blade and said he couldn't fit us in until two days later, and we couldn't use the shower, bathroom, nothing. AND the cost of the intensive cleaning was $2K.

The next day, desperate and running up to the grocery store to use their restroom, I called a local guy to see if he could fit us in. He could, came and cleared the drain, and it cost $200. I told him about the quote from Bonfe and he said the big-box plumbers do this all the time. Over charge for people who are in a bind, use smaller blades than the size of the pipe so tree roots grow back quicker and you have to call them back more frequently.

So shady. Do not use them. Stay away.

The tech was on time, professional, and friendly. He replaced an inexpensive thermocouple in my water heater that wouldn't stay lit. It took him about 15 min. and the charge was $830. Do the math and figure out what that equivalent hourly rate would be (over $3000/hr.). I felt I was in a bit of a box and agreed to the charges prior to him starting the work (my bad!). That is an absolutely ridiculous and exorbitant charge for the amount of work. It didn't cost me that much to have my furnace blower and motor replaced last year with a different company. It took that technician two trips and a much longer time to repair. I certainly wouldn't recommend Bonfe for anything. They have figured out how to take advantage of you.

Great young tech came out to look at my failing A/C unit. $100 just to get them on site. After talking to him about what was going on he found the problem within 5 min. Told me I needed $650.00 in parts and services to fix the problem. I went to a local distributor and bought the replacement part for $15.00 and changed it out in 15min. 4 screws and 6 wires. Sad to see that this company feels they have to take advantage of people like this. I will never call them again. Great tech but an absolute garbage business. I wish I  could give them a score of zero for taking advantage of people who don't know any better.

Beware of Bonfe.  We called them out to route our main sewer line. They offered to included a video inspection. The sewer route tech used the smallest blade I have ever seen. When the inspection happened there were still many roots left behind. The video tech identified a problem that we were aware of and made even the smallest flaw in our line sound like an emergency. They estimated $42, 000 of work that they said was urgent. I felt pressured. Fortunately, I got a second opinion. The ultimate price tag from the second reputable company was $5,000.