Best Businesses in Lincoln, NE

I called Bethany Repair in the evening after normal working hours when I discovered water backing up through my basement floor drain.  I talked directly with the owner of the company who answered his phone (rather than switching over to an answering service or machine as many contractors do after hours).  The quote for drain clearing was a bit more than other sewer cleaning contractors I'd worked with in the past, but it was worth every penny, and in the end it saved me money.  While discussing my problem on the phone, he checked out the municipal water system's records online and diagnosed what he suspected my problem was before we hung up.  He was at my home within twenty minutes of me calling (keep in mind it was after hours).  He not only cleared my line with a sewer snake / cable, but he also scoped it all the way to the street with a camera to ensure it was clear.  And then he re-snaked the line to loosen some remaining residue that we wouldn't have been aware of if we hadn't run a camera through.  The work required removing a toilet to get to the clog in the buried sewer line, but he left me the parts to reset it myself and save some $$$.  Not only did he provide excellent customer service, but his vehicle, tools, and equipment were extremely clean.

When our AC went out, i did a little troubleshooting and found that the start capacitor had blown.  Wanting to get a new one ASAP, several HVAC places here in town wouldn't sell me the part, but instead wanted to send a tech (to tell me what i already knew was broken).  Biggerstaff not only had the part in stock, but sold it at a very reasonable price (i researched the price online), and i had my AC back up and running in less than 1 hr.

Very satisfied!  The plumbing work was accomplished quickly and the work area was left very clean.  The price was reasonable.  I will be contacting Reddick Plumbing in the future if I have a problem requiring their expert skills.  Highly recommended.

Okay, so we have a 'extra' new homeowner's insurance policy that we purchased with our new home that covers almost everything that can go wrong in the first year. We filed a service order with American Home Shield, because our water heater was leaking, and Aqua Plumbing and Heating was the vendor assigned to the issue. After 1 week, I heard NOTHING, as they were supposed to contact us, not the way around, so I contacted them. The receptionist promised me that things would be taken care of shortly, and 4 days later, still nothing. Now, it's been almost two weeks, so I call them again, they tell me they received nothing....even though I know they did, as they had all of our contact information in order to call us several times once we cancelled our service call with them.... I made sure American Home Shield was aware of this, and I hope that they do not assign them to ANYONE else. A leaking water heater can cause flooding for goodness sakes! I think that this company is lazy and has horrible customer service.

1.  Clean up debris removed from the sewer and do NOT leave it on the customer's floor. Other professionals have when calling in my home.

2.  Do NOT tell the customer the plumbing can be used when the clean out plug hasn't been replaced in the pipe. This same man told my spouse we leave it that way intentionally. (Now my home is unable to use water-period)

3. Maintain your equipment so your crew doesn't have to waste my Monday for 2.5 hours waiting, only to have them break the equipment.

4. When your crew screws up, fix the issue IMMEDIATELY (not tomorrow) and apologize. Customer Service 101 to maintain your company and name.

Now we are at the same point as we were on Thursday, with a sewer line backing up.

Would give zero star. This company orders services, uses them and then does not pay their bills. He's made no effort to call or arrange even small payments. He lets bills come month after month only to have family return mail. After going to their address we were met by outraged wife who yelled and called us complaining of trying to collect for services they ordered and used. This company would not work for free yet expects others to. Very, very unprofessional.