Best Businesses in Lincoln, NE

I called Bethany Repair in the evening after normal working hours when I discovered water backing up through my basement floor drain.  I talked directly with the owner of the company who answered his phone (rather than switching over to an answering service or machine as many contractors do after hours).  The quote for drain clearing was a bit more than other sewer cleaning contractors I'd worked with in the past, but it was worth every penny, and in the end it saved me money.  While discussing my problem on the phone, he checked out the municipal water system's records online and diagnosed what he suspected my problem was before we hung up.  He was at my home within twenty minutes of me calling (keep in mind it was after hours).  He not only cleared my line with a sewer snake / cable, but he also scoped it all the way to the street with a camera to ensure it was clear.  And then he re-snaked the line to loosen some remaining residue that we wouldn't have been aware of if we hadn't run a camera through.  The work required removing a toilet to get to the clog in the buried sewer line, but he left me the parts to reset it myself and save some $$$.  Not only did he provide excellent customer service, but his vehicle, tools, and equipment were extremely clean.

When our AC went out, i did a little troubleshooting and found that the start capacitor had blown.  Wanting to get a new one ASAP, several HVAC places here in town wouldn't sell me the part, but instead wanted to send a tech (to tell me what i already knew was broken).  Biggerstaff not only had the part in stock, but sold it at a very reasonable price (i researched the price online), and i had my AC back up and running in less than 1 hr.

I've had my share of plumbing needs in the past few years with varying satisfaction, so this time I thought I'd check Yelp for a recommendation.  I'm glad that I did and glad that I went with Reddick Plumbing out of Lincoln.  I had a seldom used shower which had a control that got stuck on full hot water output (on a Sunday, of course).  Fortunately, I could turn the hot water off at the water heaters to get it down to a small stream of cold water.  There isn't any other shut off to the shower and no rear access in the basement.  Fearing that it was going to be a costly pain to replace the valve by tearing into the shower, I talked to the owner Troy on Sunday and said that I could at least wait until Monday. He had me send a picture and said that he could probably replace the core to the control and take care of it. Feeling much better already!  He moved the appointment from 11 AM to 8 AM with plenty of notice and was down here in Firth and gone in less than 30 minutes (plus the 30 minute travel).  I have to echo the other reviews here: Troy was knowledgeable, honest, professional and reasonably priced and I couldn't have asked for better scheduling.  In short, the kind of service that gets repeat business and recommendations to friends and relatives.  Thank you!!!!!!

Would give negative stars if possible.  Scammed my warranty company out of 100's.  Reporting and reviewing everywhere humanly possible.  The office lady is a real piece of work.  Thank God the warranty co has a paper trail to prove my story!

1.  Clean up debris removed from the sewer and do NOT leave it on the customer's floor. Other professionals have when calling in my home.

2.  Do NOT tell the customer the plumbing can be used when the clean out plug hasn't been replaced in the pipe. This same man told my spouse we leave it that way intentionally. (Now my home is unable to use water-period)

3. Maintain your equipment so your crew doesn't have to waste my Monday for 2.5 hours waiting, only to have them break the equipment.

4. When your crew screws up, fix the issue IMMEDIATELY (not tomorrow) and apologize. Customer Service 101 to maintain your company and name.

Now we are at the same point as we were on Thursday, with a sewer line backing up.

Would give zero star. This company orders services, uses them and then does not pay their bills. He's made no effort to call or arrange even small payments. He lets bills come month after month only to have family return mail. After going to their address we were met by outraged wife who yelled and called us complaining of trying to collect for services they ordered and used. This company would not work for free yet expects others to. Very, very unprofessional.