Aqua Plumbing & Heating

Okay, so we have a 'extra' new homeowner's insurance policy that we purchased with our new home that covers almost everything that can go wrong in the first year. We filed a service order with American Home Shield, because our water heater was leaking, and Aqua Plumbing and Heating was the vendor assigned to the issue. After 1 week, I heard NOTHING, as they were supposed to contact us, not the way around, so I contacted them. The receptionist promised me that things would be taken care of shortly, and 4 days later, still nothing. Now, it's been almost two weeks, so I call them again, they tell me they received nothing....even though I know they did, as they had all of our contact information in order to call us several times once we cancelled our service call with them.... I made sure American Home Shield was aware of this, and I hope that they do not assign them to ANYONE else. A leaking water heater can cause flooding for goodness sakes! I think that this company is lazy and has horrible customer service.

I am a new homeowner and new to my area, I have called Aqua Plumbing  when I thought my water heater was going out. They were extremely helpful and sent someone out. When they could not diagnose the issue they sent me in the right direction. I used them again in the middle of a panic right before a graduation party on a Friday of a holiday weekend they ensured I would have someone out that same afternoon to fix my shower. I have nothing but great things to say about Kayla and the staff at Aqua!

Would give negative stars if possible.  Scammed my warranty company out of 100's.  Reporting and reviewing everywhere humanly possible.  The office lady is a real piece of work.  Thank God the warranty co has a paper trail to prove my story!