Mark's Plumbing

1.  Clean up debris removed from the sewer and do NOT leave it on the customer's floor. Other professionals have when calling in my home.

2.  Do NOT tell the customer the plumbing can be used when the clean out plug hasn't been replaced in the pipe. This same man told my spouse we leave it that way intentionally. (Now my home is unable to use water-period)

3. Maintain your equipment so your crew doesn't have to waste my Monday for 2.5 hours waiting, only to have them break the equipment.

4. When your crew screws up, fix the issue IMMEDIATELY (not tomorrow) and apologize. Customer Service 101 to maintain your company and name.

Now we are at the same point as we were on Thursday, with a sewer line backing up.

My kitchen sink was clogged on Christmas Day 2019, and the day after I contacted Mark's Plumbing. The plumber arrived in good time and was very pleasant. However, when he left, after snaking the pipes, the water only trickled and took overnight to drain away. The plumber stated they would deliver a solution to open up the pipes for complete drainage. My daughter was diagnosed with flu, and we were in quarantine. So, I offered for them to leave the bottle on our front porch. We checked every hour, as I was desperate to have a working sink. I called back that day, since the solution was not there. The next day, the same thing - I checked constantly and made repeated calls. On the third day, I spoke with the main plumber, who assured me that he had delivered the solution, but I informed him it was never delivered. He said they were just too busy and would not be able to return for several days. I was billed $215, and the work order stated the sink was mostly draining and a solution treatment was completed. None of this is true. I will pay the amount, because small claims court takes too much time. But, NEVER use Mark's Plumbing.

Had a water heater installed.  Needed additional parts.  They told me one price and months later got a bill for $300 more out of the blue.  It comes down to me not wanting everything in writing before the work was done.  Cant go by people word anymore.  I should have known better.