Best Businesses in Wichita, KS

Since I moved to the west side a few years ago, I've used these guys for all of my plumbing services.  Their technicians are knowledgeable and do excellent work.  There were a few leaks that got missed during my home inspection, and Westside Plumbing fixed everything quickly and at a reasonable price.  About a year ago, my old water heater died, and Westside replaced it with a new model that's saved me about 20% off my gas bill.  I can't recommend this firm highly enough.

This is a great company who provides both commercial and residential plumbing and electrical service.  I've brought them into my home to repair and maintain after seeing quality work at a local historic theater.

I scheduled an appointment to have a tech look at a shed furnace to see if it was operational.  12/20/22.  Tech came out and thought that he could have it fixed later that day for a couple hundred dollars.  Parts were unavailable so said that he would contact me the next week. Nothing. I left several messages to learn they were still looking.  Again, weeks passed with several unreturned calls.  Received a bill for $200.  Then the $5 part was located.  More time passed with more unreturned calls.  Then the tech fixed it.  Another $200. Within days, I could smell gas. Zero concern from Bob Stith employees when contacted.  When call was finally returned, tech said he would be out on Friday afternoon 1/27/23 to check it.  No show.  Showed up on Saturday morning to say Not sure why and now the fixed furnace won't stay lit.  Another $200 bill shows up.  More messages left unreturned.  On 2/2/23 tech calls and says the  new repair will be $300 in parts plus another $400 in labor.  have I also left two messages over the past two days to have the owner/manager call me.  Nothing.  I made it VERY clear up front that the furnace was old and that I didn't want to sink a lot of money into it.  So now I'm left with a $400 bill, a pipe LEAKING GAS that wasn't before, 10+ unreturned calls, and 6+ weeks of lost time for my business.  This is one of the MOST UNPROFESSIONAL businesses I have EVER dealt with!!!

This organization thinks customer service means treating cutomers as poorly as possible.  They have promised to be at my house at a particular date and time FOUR times to run their camera through my swimming pool lines to check for a leak, and they have cancelled three times, with a haughty attitude.  I work, and to have someone there to meet them, I have to pay that person to be there.  The time they finally did make it here, they were unable to complete what they were hired to do.  They told me to reach the rest of the lines, I would need to drain the pool.  I drained the pool and set a date and time LAST WEEK for them to be there tomorrow, and today they said they could not be there, and rescheduled unilaterally to the next day.  Then they said I had to pay in full for their incomplete scoping before they would come back out to finish the job.  I called in to their office and paid by credit card, but this kind of treatment is ridiculous.  I will never use them again, and you shouldn't, either.   I can't find them as members of the better business bureau, and I just checked under Reddi Industries and Reddi Rooter. They must know that they would get a failing rating if they were in the BBB.  Stay away from these folks!

Used these guys twice through home warranty.  First time they couldn't diagnose a running toilet and told us we had a main leak.  Only to have a guy who isn't a plumber that I called to have a water main leak repaired tell me that I had a water leak.  The professionals told me that it's my fault for not informing them on how many bathrooms I had. Then they came back through my warranty to fix an outside faucet that leaked and couldn't attach a hose for them to refuse service because we tried repairing it first ourselves only to real7ze I didn't know how to replace it.  2 visits, 2 bad experiences.  Not only will I never use this company I am dumping my home warranty that keeps sending the cheapest most unqualified business to my home.

The water softener in our rental home stopped working a few months ago.  The homeowner was in town over the holidays & looked at it.  A part was broken, & he told me to call the company on the sticker (Ark Valley Plumbing).  He said to have them either send him the bill, or I should deduct it from the rent.  I called the company & set up an appointment for a repairman to come by on a Friday.  I was told that someone would call 15-20 minutes before the repairman was to show up.  Later in the day Ark Valley Plumbing called & said there had been a scheduling problem & asked if someone could come by the following Tuesday; I said yes.  I was told the time would be between 8:30 & 9:00 a.m.  As of today, no one from Ark Valley Plumbing has called or shown up.  Truth be known, there probably wasn't any scheduling problem.  Stay away from this company!

Very unprofessional and vulgar towards women , I called him and asked if he provided service would he bill us. (meaning we didn't have the money that day)
he unclogged the drain then demanded payment or a post dated check right then , we explained I had just started a new job and when I got paid he'd get it. He sent me a text message almost every day for 2 weeks being unprofessional  using strong arm tactics and threats of taking us to court, until finally i had to block him. Then he refused the payment on the 7th so we would have to go to court , he said he would get us for more money in court. I saved the original money order he refused and the judge made him take it on the 17th plus court cost. It's sad with a name like faithful plumbers he wouldn't work with us , Very Poor customer service! Would not recommend!