NuFlow Indy - Sewer Line Experts

In short - Nu Flow is great.  We had a big sewer issue and they helped us along the way.  They explained every issue and gave us options with each issue we had (we had many).  I suggest Nu Flow for any of your sewer needs.

In Detail - We have a 1955 house with cast iron plumbing.  We had a notion to have our sewer scoped to see if there were any issues.  The scope showed that we had a crack in a pipe and we decided to get it fixed.  The person we had do our scope (she only does scopes) found the crack.  We selected Nu Flow Indy to come out and give us an estimate.  They did another scope and found the cracked pipe.  In repairing the pipe we found a bigger issue.  We were not on city sewer - we had a 1955 septic tank with a big leach field.  So... we had a new sewer system installed connecting us to the city sewer.

I found out that Nu Flow is a contractor for Citizen's in Marion County.  They were able to get Citizens to come to our house and help solve this problem.  We needed a 12' ditch dug at the city main and connect a tap to that pipe.  Citizens covered the cost of that dig and the connection.  We paid for the remaining.

So - I don't like spending money on new sewer system, but given that we needed to do this, I am glad we went with Nu Flow.  They did excellent work and had great communication with us on the process.  I attached some pictures of the dig.  There is one courtyard picture with a small backhoe.  Notice that they went under our courtyard sidewalk vs. breaking the sidewalk up.  That required them to dig out by hand - this was done in two spots actually.  I am sure that for them, it would have been easier to have broken the sidewalk. But, this is a small example that shows that they care about their clients beyond just the task at hand.

If I could have done anything differently, I would have just called Nu Flow from the start to do the initial sewer scope.

Along this process we dealt with at least 8 people included the office staff on the phone.  They were all top notch people to deal with.

Totally recommend working with this company!!
The crew was great, very professional and kept me informed during the entire process.

Ok am selling my house and low and behold the inspection included a sewer line scope which showed my pipe had cracked. I asked Nu flow to inspect it and they came out around 4 to 5 days later to asses the line. The worked up a quote for an estimate and we had a bit of a scheduling challenge on my deadlines for getting the work done but they worked quite hard and have completed the repair on time and on budget. Its a miracle the final repair of selling my house is now complete. FYI they are the only pipe injectors in Marion County. What does that mean well if you have an issue that goes under a drive way, have expensive landscape you can fix most issues by inserting the materials in your old pipes and it hardens ie epoxy resin inside. Also that work is warranted for 25 years with a transferable warranty. The business manager went above and beyond to make sure this got done on time and was evenworking on this paperwork until 9 pm the night before.

I was surprised to find that this company doesn't do what they say. They make a big deal about fixing pool and spa lines, but according to our messenger conversation, they don't. Why advertise you do something if you don't. Since they only have the Indy location, saying that Indy doesn't is the same as they don't.

For a family-owned and operated business, they sure fall short of integrity. So maybe they should say only sewer lines and remove the false advertising on their website. There are many options for this work and think twice before hiring these guys because if they lie on their services online, I am sure they are going to lie in person.

False advertising on their website for sure.

Very informative and forthcoming with information!  Professional and courteous! Followup:  this company saved me $15,000 after a local company tried to get me to sign a contract to have them not only dig up my yard, my neighbor's shrub and the city street and pay to repave the street after telling me I had a busted sewer pipe. NuFlows superior equipment and service not only showed me the pipe was not broken, but they cleaned out the pipe and showed the condition of the pipe itself. And all at a reasonable, affordable price for my security.  Highly recommended!!!

Nu Flow recently bailed us out of a very difficult situation with an occupied rental home, rearranging their schedule to squeeze us in quickly and repairing the damage (which had caused the tenants to move temporarily into a hotel) very professionally.  Eric responded to our initial inquiry immediately, coordinated with our property manager and another contractor (who had caused the initial damage and needed access to repair part of the job), all at a competitive price.  As out-of-state owners we rely heavily on local contractors to do what they say they will do (which doesn't always happen!) but we will definitely use Eric and team again in the future!