Gene M.
08/01/2017 12:00:00 SA
The home inspector said that my fusebox should be replaced with a circuit breaker box. I called Kent in the evening one day - I think it may have been 4-6PM to leave a voicemail - and he picked up on the first ring. It almost shocked me (no pun intended) that he answered right away. I described my fusebox as he asked his questions. He told me that without seeing the fusebox firsthand, he estimated that the cost for replacing it would run me about $400-800. He told me to text him some pics of the inside of the fusebox and then he could give me a better estimate of the cost.
A few days later, I began texting him the 6 pics. I barely got through sending him the 3rd pic when Kent called me and asked me if the fusebox was in my unit or in a basement. I told him it was in the basement. Then Kent said that in that case, this would be an easy job and would cost me $500. He also told me that if he spotted other electrical problems that were easy to fix, he'd fix them at no extra charge.
This was fortunate because the home inspector didn't notice that my dining room light fixture was not working. Moreover, the light switch in the dining room actually turns on the kitchen light fixture - odd, I know! The $500 seemed reasonable to me. The home inspector had said that it would cost about $700-725 to replace the fusebox, and I've seen quotes as high as $1500.
Kent and Bob were to arrive at 9AM on Saturday. Knowing how these things can run overtime, I had blocked out the entire day for them, even though Kent said it wouldn't take too long. At about 7:15AM, Kent texted me to say that they had to revisit a client from yesterday's work to install a light dimmer and would be coming to my place at 10AM instead.
At 9:46AM, Kent texted me again to say he would be 30 minutes late. Apparently, he and Bob had to drop off an electrical outlet faceplate with a different client and was having problems with a prejudiced doorman. Kent and Bob finally arrived at 11:10AM - about 2 hours past their scheduled arrival time. I tend to be a patient man by nature, so I wasn't really angry. I guess it was also hard to be angry when Kent explained about the prejudiced doorman at the last client's building. Apparently, the doorman wouldn't let Kent go up to the 21st floor because it didn't exist, and Kent was trying to convince the doorman that, yes, the 21st floor does exist because he had done electrical work last week for the client who lives on that floor!
Bob - also, a very nice and friendly guy, by the way - parked their van, while I took Kent to the basement. After he took out the circuit breaker box out of the packaging, it turned out the circuit breaker box was an inch too wide for the fusebox space (I had given Kent the dimensions of the fusebox in earlier text messages.). So Kent and Bob had to go back out to pick up another box. It was about 12:43PM before they returned. Kent told me it would take about an hour and a half to get the new box installed.
At about 2:15PM, Kent texted me saying the circuit breaker box was installed - about an hour and half installation, like he said. Also, he told me that one of my neighbors had tapped into my electrical supply as well as into two other neighbors', milking our electricity. I was amazed and had no clue that there was an electrical thief in my building. Kent said he had removed the tap on my electrical supply but didn't touch the taps on the other neighbors' electrical supply to avoid potential legal problems.
Next, I showed Kent my problem with the dining room's light fixture. He flipped on the light switch in the dining room, checked the light fixture itself, etc. Then he went into my living room and saw the panel containing a light switch and a dial that I never figured out what it did because it didn't seem to do anything when you turned it. Kent immediately took off the faceplate and removed the dial and fiddled with some wiring . . .and then my dining room lights came on! I was ecstatic after a month of eating my dinner under a desk lamp. He explained that the dial was a burnt-out light dimmer switch. He had a spare light switch handy, connected all of the wires to the switch, and replaced the faceplate, working quickly and disserting on a variety of topics - very humorous!
What can I say in conclusion? True, there were some hiccups along the way: the 2-hour delay and the mixup with the incorrectly sized circuit breaker box. But once Kent and Bob got the correct circuit breaker box, they worked like mad men to install it quickly, within the time frame Kent had told me. He also took out the thief's tap on my electrical supply and fixed my dining room light switch at no extra charge. The price of $500 for the entire job seemed reasonable to me. Finally, Kent was very good about contacting me quickly via phone and text and giving me updates. The firm does give free estimates on jobs. I will say to anyone who plans on using Skyline to be aware that they are extremely busy.