Be very aware of who you are dealing with here and I would give zero stars if possible. The first part of a project they did for me they were to re-silicon my bathtub and vanity back splash. It was pricey $198 and I even gave them a $20 tip to hopefully create good will towards the bigger and second part of the project which was sent on a separate estimate after the bathroom was completed, to put crown molding in my bedroom, repaint the entire room and put up a chandelier I had up previously. It was estimated at almost $1700. The major issue was while they were doing my bathtub I asked if they could do me a favor during my bedroom remodel, could they put in two window air conditioners because I hurt my back the other week (only 35 and 45 pounds each, 8000 and 10,000 btus small units), I usually put them in myself and it takes five minutes to do both of them. They said no problem. So they sent me a new estimate today and included $40 to do the air conditioners. I emailed them back at my surprise they would charge me for that given that I am paying them $1900 worth of work, I would have thought that they would just do that for me as an accommodation for the work at hand and for any future work and I emailed back to take it off the estimate, I wasn't going to pay for it. I told them they could proceed with the bedroom work, come get the security deposit and they were suppose to begin the next day. So Chris the owner sent me an email and then called me before I even read it to tell me they couldn't do any of the scheduled work for me since I wasn't going to pay the $40 for the air conditioners. I am still shocked by how unprofessional and just out right childish this was of him and let him know how I felt. All Chris had to do was take it off the estimate and do the work he was scheduled to do. I didn't argue with his wanting to charge me, I just told him I wasn't going to pay for that and to remove it from the estimate and not do it. Instead, I wasted over a week waiting for them to do this work while I am home on vacation and now won't be able to find anyone in the next day that is available to do the work this week and it has really put me in a bind. The interesting thing is that they were suppose to be working on another job and not have gotten to my bedroom for another couple of days, but they had an issue with the owner and were going back and forth over the estimate as Chris told me on the phone and they ended up not doing the work for them so they could start on my bedroom early. So as you can see this is a pattern for him, they did it to not just myself but someone else on the same day! Entire into an agreement with Chris knowing the risk you are taking.
Addendum:
It is good to see Chris is also an outright liar. There was no vicious threat, I told him straight out that I was going to post a review online so others would know what type of business he ran and how unprofessional he is, it's called the truth.
I did tell him his estimate of work was very pricey to which he responded I could probably find someone to do it all for $500, but that was how much he charged and I told him given the timeline I have that I need it done this week, I would pay his prices to get it done. So much for not telling him it was pricey
Second, I didn't mention the camera because it was immaterial to the point of you canceling the day before you were suppose to start your work because I asked you to remove a $40 charge and not to put in the air conditioners. The point of the review is you can't trust Chris to follow through on any arrangement you have with him. Now as far as the camera being free, he said it was free only because he didn't want to charge for time of just standing around trying to figure out if he could even get a camera behind my wall. I guess I should thank him, since his brother was here for a hour and only removed a plate off an outlet in that time and I didn't get charged $80 for all that work so thank you.
Thirdly, when someone tips you, yes it can be for good work, good service, or that person knowing you are going to be doing more work, hoping you recognize that they are willing to reward good work and that will go the extra mile for them being a good customer, or also known as good will. Not that once again has anything to do with Chris canceling the project at the last second without a real legitimate reason other than he doesn't understand good business. And Chris did have another project canceled today because of issues, he told me that.
I asked Chris if he could do me a favor and put in the AC and he agreed, he never said he was going to charge me which is why I thought I wouldn't be charged for it, but once again let me emphasize I emailed him to remove the air conditioner and the $40 charge from the estimate and he canceled the project over that. I am out of space so can't refute all he writes below, but I was a tradesman myself and would never act like Chris