Amko Plumbing and Drain Cleaning

AMKO came to the rescue as Lowe's preferred plumbing installer.  We ordered a new shower enclosure through Lowe's several months ago but through a series of  unfortunate events (NO fault to AMKO) we've JUST had the correct enclosure delivered and installed.

The first visit by AMKO occurred over six weeks ago when Alex and his helper came to remove our existing shower enclosure.  They were prompt, punctual, friendly and efficient!  Alex was personable, knowledgeable and skilled in the quick removal of the shower stall.  What I really liked was they were considerate in removing their shoes and laid down a padded tarp on our bathroom tile floor to avoid scratching the finish.  AMKO was quick to verify and confirm the accuracy of measurements that were done by a previous installer.  Unfortunately, on this first visit, we discovered that the manufacturer had produced the wrong model and size so Alex and helper just removed the shower enclosure.

On the second visit, we were excited when Lowes scheduled AMKO to install the new shower enclosure order.  Again, Alex and helper came on time and we all figured this would close out our order and installation.  Well, lo' and behold, when Alex and helper opened the box, they found that the manufacturer had sent the same incorrect enclosure but this time, there were no hinges or handles...it was just a huge sheet of tempered glass!  Alex was surprised with the error and promptly returned the incorrect product to Lowes. Luckily, our home has other bathrooms so we could still bathe...uh, in case you thought that we weren't bathing in between. Ewww.

So, the expression third time's the charm is true (for us, at least).  We amicably worked with Lowes to correct the situation and Alex returned.  Gosh, after coming up to our home 3 times previously, he didn't need a GPS to find us.  He returned with another helper, Vladimir, and opened the manufacturer's box just outside of his van as we all looked on.  Hooray!  This time, the correct product was delivered.  Alex and Vladimir carried it up three flights of stairs and quickly installed our shower enclosure.  They made sure that they didn't leave a mess even though they had to do a couple of field cuts into the metal frame (they cut it outside in their van) and still vacuumed our bathroom floor and hallway before leaving.   Alex asked my husband to feel free to inspect the installation and his opinion for satisfaction.  Geez, we've not ever had a contractor ask that!  He even followed up (returned to our home) with us the next day, Saturday, to ensure their work quality and customer satisfaction.

AMKO is the plumbing contractor arm of Hawaii Building Supply which does excellent renovation work...ah, but that's another review.  

#375