Description
If you're faced with a sudden breakdown, there's no better choice than National Service Pros. We put your comfort at the top of our list, never leaving you waiting or without a resolution. We'll put our experience to work for you, tackling each job with a deep knowledge and up-to-date training in Plumbing and HVAC systems. We sell and service all brands including but not limited to Rheem, Ruud, Goodman, Trane, Carrier, American standard, and many more. No matter the time of day or day of the week, call National Service Pros for all your Plumbing and HVAC solutions in the Miami area. We are the home of the same day service. We specialize in residential and commercial plumbing and air conditioning repair, services, installation, duct cleaning, and much more. We are your one stop shop for all your Plumbing and HVAC (heating, ventilation, and air conditioning) needs. With over 16years in business we have proven for over a decade that customer satisfaction is our number one priority and we have the reviews to prove it.
HISTORY
Established in 2007.
National Service Pros was established back in 2007 and has grown into a very successful air conditioning and plumbing company. With minimal advertisements but a strong customer following it's proven that quality work and excellent customer service is the key to a successful business. Call now and let us prove to you why National Service Pros should be the only company you think about when you find yourself caught in the heat. We are the home of the same day service!
ABOUT BUSINESS OWNER
Hello and thank you for taking the time to get to know a little about me (Carlos Socarras) and my baby (National Air and Heat). Growing up, I always was known to be extremely handy. I was the go to person when someone needed help or advice on making or repairing something.
I was introduced to the industry back in July of 2002 and not only did it come naturally to me, I really enjoyed it. I took pride in fixing the systems that others said couldn't be fixed and installing systems that not only worked great but looked great too. Being that I was surrounded by entrepreneurs/business owners growing up, I naturally wanted to become one myself. I started National Air and Heat 5 years later and even though I wanted to keep it simple and small; my honesty, attention to detail, and customer service made the company grow faster and bigger than I expected. Now, I have been keeping the momentum by hand picking some of the best guys in the trade to represent me in the field.
SERVICES
Emergency Services, Heater Repair, Air Duct Cleaning, Heater Installation, Air Duct Installation, Bathtub & Shower Installation, Commercial Services, Drain Cleaning, Electric Furnace Installation, Faucet Installation, Garbage Disposal Installation, Gas Furnace Installation, Gas Line Services, Bathroom Exhaust Duct Cleaning, Lint Screen Cleaning, Sump Pump Repair, Virtual Consultations, Pipe Repair, Residential Services, Sink Installation, Thermostat Repair, Toilet Repair, Water Heater Installation, A/C Repair, A/C Installation, Air Duct Repair, Dryer Vent Cleaning, Backflow Services, Bathtub & Shower Repair, Drain Installation, Ductless A/C Services, Electric Furnace Repair, Faucet Repair, Garbage Disposal Repair, Gas Furnace Repair, Air Duct Sanitizing, Kitchen Exhaust Duct Cleaning, Sump Pump Installation, System Maintenance, Pipe Installation, Leak Detection, Sewer Services, Sink Repair, Toilet Installation, Water Filter Services, Water Heater Repair, ,
Reviews
My AC was 17 years old and this company was so smooth with the full process from start to finish. Angel was the one to help with all the paperwork and permits. Really great customer service & pricing. Thank you Angel and thank you National Service pros!
I came home to a hot house and called them as I read the Yelp reviews and saw the many stars...I also needed a place open 24/7 as it was late in an August day on a Friday! They had a person in the area come right away. The tech, Felix, was pleasant and punctual. He also put me on the phone with his supervisor Carlos a few times, and Carlos was patient and clear when explaining the issues and parts. Felix worked until dark, and when another part was needed, he came first thing the next morning to finish the job. I like how their scheduling and invoices are all electronic through texts and emails.
Charles K.
11/12/2018 12:00:00 SA
People are very nice but severely incompetent. It was a comedy of errors. I won't be recommending them to anyone. The price changed, it took 8 hours not 4 like they said, changing of pvc 3 times, change of pump once, then they installed the wrong size compressor. It was a nightmare.
This is the second AC company I've tried for fixing this issue. My AC randomly blows out hot air. Someone from national air and heat came to look at it and said it's fine. Also the unit is only five years old. He tried to tell me it was maybe the cooling tower in my building....but none of my neighbors are having this issue so it's not that.
National air and heat was the 2nd company to take my money and repair nothing. I just got home from a trip and it's literally 100 degrees inside. The AC was blowing hot air for who knows how long.
Sorry due to my experience...I would not recommend.
I called this ac company because they were close to home. My ac was freezing at the coils. They answered right away, gave me some advice, and provided a fee that was quote reasonable. I highly recommend their services.
Carlos R.
11/04/2022 12:00:00 SA
Great job done. Very capable young men. Fpl bill came down after new unit was installed. Highly recommend them.
Maria I.
07/09/2022 12:00:00 SA
Our system needed repair I called National Air and was told a technician would be at our home between 1 and 5 pm. At 1pm Alejandro was at our gate . He checked out the system and left it cooling again. He also explained to me the work that need to be done in and gave me estimates. I highly recommend this company.
Still H.
08/09/2021 12:00:00 SA
National Air and Heat from Miami, the tech was on time. And he cleaned and vaccuumed the duct that goes from my clothes dryer to the outside wall. Very satisfied with their service and I highly recommend.
Clark B.
06/03/2019 12:00:00 SA
Often customer service in Miami disappoints me. But this company was a pleasant surprise. They offered very good customer service responding immediately to my email, following up with calls, notifying me of delays, working after 6 PM on a Friday, explaining the AC problem clearly, giving me options. To top it off, they offered a very reasonable repair price. I will definitely use them again and highly recommend. They are polite, professional, competent, and genuinely care!
Giovanni G.
07/05/2021 12:00:00 SA
A/C stopped blowing cold air so we contacted National Air and Heat. They were very responsive and sent out a tech that same day. Turns out the capacitor went bad and needed to be replaced. The tech replaced the capacitor in about 20 minutes and the A/C was back to cooling. The final price was pretty steep for a capacitor replacement so that is the only reason I am not giving a 5 star.
I called with an urgent issue and Nick was able to get someone out to me right away and saved the day! Edward was professional, courteous and very helpful. It was a great experice and I will be using National Air and Heat for my AC service needs. Thank you so much!!
After my second floor a/c unit started leaking into my first floor, I called and immediately received a call for scheduling next day. Today our a/c is running very well thanks to their professional services.
Very expensive and had the same problem occur not too long after they came to fix my air. Called them back, emailed..and no response. I don't recommend this company.
Recommend the nice guys who came and did the job. Recommend National Air and Heat
Their service technician diagnosed the problem immediately. He was very friendly and professional. And I think the price was very fair. I would definitely recommend this company to anyone I know that needs air conditioning repair.
These guys were fantastic! The dispatch lady I spoke too was very kind and helpful and went out of her way to make sure she could schedule somebody to come out and fix my home A/C HVAC system the same morning. Danny, the A/C repairman was extremely kind, professional, and knowledgeable. He not only fixed my system but cleaned my A/C coils and flushed my drainage pipe at no charge. I would highly recommend National Air and Heat to anybody needing home A/C and HVAC service/repair in Miami!
Great service provided by National service pros today. I was very impressed with their customer service and how detailed and through their work is. Will recommend to everyone. Will definitely call them back in the future!
I had a problem with my AC. They responded rapidly to request and fixed the problem immediately.
Kaylee M.
07/05/2021 12:00:00 SA
Our A/C went out this holiday weekend and of course, it was difficult to find a repairman to come out as soon as possible. I messaged National this morning and I was given a time frame of 2:30-6:30pm to get someone out to my house. By 3pm, he was gone and the air conditioning was fixed for an insanely reasonable price. I would 100% recommend National Air and Heat for any problems you may have.
Our air conditioner stopped cooling, naturally on a Saturday night. I found this company on Yelp The good news is they were very responsive, and told me off hours would be $150 plus cost of service. They showed up within an hour, and diagnosed it as freezing up due to low coolant. They told me it would be $400 for the coolant charge, which would not include testing for a leak...which would be another $400 for a separate call later in the week. We needed air conditioning, so I told them to go ahead with the coolant fill. When I had time to look online this morning for what a coolant fill should cost, it should have been $100 to $150, not $400. Typical Miami service.
Marie-laurie V.
7/20/2022
It's summer time in South Florida which means if you're outside you'll be drenched in sweat and if your a/c breaks, not even being indoors will save you from melting away. Unfortunately for me, this was the case on a blistering hot Saturday. My usual repair/maintenance man was unavailable that day so I yelped away to find someone who could help. National Air & Heat came to the rescue same day, within two hours of the call. The person who came was professional and wasted no time. My a/c was up and running and before the sun had even set, my home was back to being a cool oasis from the heat. Granted, it was a pretty penny to get this done and I know this is the usual. They charge an emergency service after-hours fee of $150 for same day on the weekends and in total spent $750. With the heat wave causing chaos in other places, it was worth the price to get some cool air
Jessica V.
08/11/2021 12:00:00 SA
Theyare a very professional and fair. My parents just purchased a unit with an a/c that was 20 years old. Although it worked, they recommended replacing as its a condo and can affect neighbors and leak over time. They replaced the unit quickly and efficiently and were fair in pricing.
Mauri L.
08/03/2018 12:00:00 SA
Carlos and company are amazing. I highly recommend them for your air conditioning needs. They make service calls quickly. Prices are beyond fair. The are very knowledgable.
National Air & Heat was a life saver!!
It was the Saturday of Art Basel, and another hot Miami day. Our air conditioner had begun running hot the night before. Sleeping was difficult, and I was upset that we would have to pay extra given it was a weekend, if we could even get help. PLUS, we we're leaving home at noon for Art Basel, so I was convinced we'd be out-of-luck for the day. HOWEVER, National Air & Heat not only came that morning, shortly after I called, but the repair was immediate & affordable!! I was shocked...& extremely grateful. They really cared that I have have my A/C fixed.
Christian R.
02/09/2023 12:00:00 SA
Thank God there is an AC company like National Air and heat in Miami. I have never really had a good experience with any of these AC COMPANIES out here but National Air and Heat really stood out today. My ac stopped working around 5:30 pm and by 5:50 I had a tech here at my house and by 6:25 my ac was back on and cooling. The ac tech Tony was amazing. Super professional and very polite. He explained to me what the problem was and the best was to fix it. Right when he finished we tested out the ac to make sure everything was functioning correctly and it was! This company delivers excellent service. I will always continue to use them as today they were truly life savers!!! Thank you to Carlos for answering me quickly and getting this handled same day! Truly the best AC company in Miami!
I am so impressed with National Service Pros after dealing with three other AC companies in a week. All of them told me we needed a new AC, that the repair to our 8 year old AC was going to cost thousands, not to mention it was too small for the condo so would never be able to cool it properly. We just moved here, having bought from an elderly widow, so what would we know about this AC? All we knew was that it didn't cool properly for first few days we were here, and then stopped blowing cool air completely. We thought it might just need coolant, but again... what do we know?
So I started shopping around for AC's and wasted a week sitting in an 80 degree condo we'd just moved into.
After the last supposed reputable company I was dealing with couldn't come through with the AC they promised (it didn't fit!!! You'd think they'd have figured that out right off the bat!!), I was fit to be tied. And sleep deprived from the heat.
Enter Nick. First, a person actually answered. Second, he was friendly and professional and down to earth. Within an hour I had a text with the name AND picture of the tech that was coming out to our place, and the link to track how close he was and would arrive.
The tech shows up, professional, neat, and gets down to business. I have pics of the problem, and I had cool air blasting in my house within the hour. The fix? Less than half the cost of what I was told by others. Far from the thousands I was told would be money thrown out the door to fix it.
If only I'd found these guys first. Lesson learned. I'm going to need a new water heater soon, and eventually I'll be getting that variable stage AC we want. Never calling anyone else. Check the BBB rating, the reviews, and you'll see. I'm so happy I am leaving this review everywhere it might be seen. What a breath of fresh air this company was. Ronna O.
I moved into a previously owned home from 1979 and wanted to make sure that I had the air ducts cleaned. The air vents were of course dirty and National arrived and cleaned them and sanitized them to make the air more breathable. They arrived within a decent amount of time since I'm in real south Florida and they took around 3 1/2 hours to do a 3,200 sq foot home. I might get them to come back and do a water filtration system if the price is right. I appreciate the assistance with them getting my house down with 72 hours of my move and booking.
Luis P.
09/07/2020 12:00:00 SA
Honest, fast and dedicated service! Simply great experience.
Had an emergency Saturday evening, my air stopped cooling. Within 45 mins of looking for help National Air and Heat had dispatched a technician, less than an hour and half after my call the problem was fixed.
Carlos (the owner) was incredible when responding, always reachable and when I had a question he called me immediately and took care of all the issues.
Not a fly-by-night operation. They are certified and not the cheapest but you will get your issue fixed promptly and professionally.
I had a late night HVAC issue on Saturday during a steamy summer night in Miami. I messaged the owner on yelp and someone from the office called me within minutes.
They gave a four hour window, but their technician arrived in 30 minutes. I live on Miami Beach so this was an unexpected surprise. The system was fixed within 20 minutes due to a faulty part which they carried in their van. The fee was reasonable and competitive for a last minute weekend service call. Ice cold air started flowing again and my wife was happy, which means I was happy.
Would use again!
Dianna G.
03/12/2020 12:00:00 SA
I'm super happy I called National Air and Heat I have 3 kids plus pets at home this Miami Heat is no joke Carlos and Alejandro FABULOUS customer service they walk you step by step and most importantly they arrived at my house on time to install a new Air conditioning units very clean work
Thank you Carlos so much I appreciate the great attention your office staff and tech have given my family and I
Professional, friendly service - from the ladies that answer the phones to the guys that came out to my apartment to service the AC. They show up on time, do quality work, AND they clean up after themselves!
Tony S.
08/03/2023 12:00:00 SA
They came within the time frame I requested. Two fellows looked and inspected and told me I would recieve a written quotation in the next day or two. After waiting for 6 days I called the office to see why I had not recieved the quotation. Oh Mr. Shalom so sorry you will have it before the end of today ( Tuesday ) here it is Thursday fully 8 days after the visit to my apt. and still nothing. I will not call them again. They are incumplido - they dont do as they promise. This lack of attention and seriousness does not inspire me to deal with them
Ivette P.
04/12/2023 12:00:00 SA
I called the company for service, they responded immediately and came out right away despite the pouring rain and flooded streets! Anthony Cooke and Ralph Duran came out and quickly got to work. They diagnosed the problem and took care of us with the utmost professionalism. I highly recommend your company and would not hesitate to recommend your services!!
Piper D.
06/10/2020 12:00:00 SA
My A/C wasn't working consistently and I reached out and got a response and repair in under 24 hours! Everyone I talked to was friendly, helpful, and kind through out the entire process. I would definitely recommend them!
Opportunistic Company! Be aware, don't make the same mistake. Read on. Back in June 2021 on a Saturday, my A/C Unit wasn't cooling properly. I contact this company on Sunday and agree to pay the weekend emergency fee over the phone. They schedule someone to service my unit and they showed up 4 hrs later (which is not bad). The Person showed up noticing the problem and changing a broken part from the outside unit, all that was done in less than 30 mins. So far was great until they charge an opportunistic Company! Be aware, don't make the same mistake. Back in June 2021 on a Saturday, my A/C Unit wasn't cooling properly. I contact this company on Sunday and agree to pay the weekend emergency fee over the phone. They schedule someone to service my unit and they showed up 4 hrs later (which is not bad). The Person showed up noticing the problem and changing a broken part from the outside unit, all that was done in less than 30 mins. So far was great until the Total amount of $475. You be the judge: Emergency Fee $150 + Parts and service $325.
The Part Used is sold for $25 max that means they charge an additional $300 for only 30 min of labor. To me, that is abusive and opportunistic. Before Hiring this company make sure to ask how much they charge for labor p/hr and how much of the part (which I didn't). Just be very aware!!!
Miguel M.
10/06/2020 12:00:00 SA
I would never recommend this company to anyone. It is crazy because the company was recommended by a friend. The technician checked my AC told me he had to solder a copper line and fill my unit with refrigerant. Quoted $960.00. I told him no thank you. He hung up called me back and said $650. I told him to leave. I had another Air Repair company come the same day and they fixed it for $240. Your company is taking advantage of people, thinking everyone is dumb or desperate due to the Florida heat. I will also report this to the better business bureau. Extremely overpriced. I would understand perhaps $400 for the work that had to be done, but $960 is highway robbery.
Aaron H.
10/11/2021 12:00:00 SA
My mother had an issue with her AC unit blowing hot air. We called them up and a technician came to service the unit. The gentleman was able to get it blowing cold air again. The AC unit needed parts to be replaced and abo technician was sent out to complete the repair. Thank you for the quick response and helping my mother out.
Adam T.
04/11/2019 12:00:00 SA
Couldn't be happier with National Air and Heat. My AC went out Sunday night and I called at 8 am on Monday. I left a voice mail and then noticed on their website that they provide for online appointment booking. I scheduled an appointment for 10 am, Monday. A few minutes later I got a call back from their office confirming.
The tech (Alejandro) showed up on time and diagnosed the problem in about five minutes (bad transformer in the air handler). He had the part on hand and by 10:45 am the unit was up and running again!
The office followed up later to make sure everything was satisfactory.
A+++
Alex D.
08/01/2019 12:00:00 SA
I called the company to schedule an estimate and was given one the following day by Carlos. He seemed knowledgeable and easy to work with. He was going to send some technicians out to do the work (installing an additional air vent, an air return, and replacing the old air duct) but I requested with him if he could do the work rather than the technicians. He easily agreed, which made me feel comfortable given that he seemed to know what needed to be done and how. The work was done as scheduled and within a few hours. We feel highly satisfied with the results and the price. Thank you Carlos! Keep up the great work!
My AC broke on a Thursday morning so I called National Air & Heat to see when they can send some one out to diagnose the problem. After explaining to them the issue with my AC in conversation I mentioned my wife being pregnant and they immediately took action. Later on that evening, a technician passed by my house inspected the 25 year old unit which unfortunately had to be replaced. The next morning they were at ready to replace my unit with a new one for a reasonable price. This company over exceeded my expectations. The technicians wore their PPE the whole time, were very professional and even had a special mat to protect my wood floors. I will be using this company for my future services and would highly recommend them.
Richard G.
08/10/2020 12:00:00 SA
AC broke during vacation, called for late night service and scheduled appointment. Never showed, stayed up all night waiting. Called several time during the night with no reply. Had to go with another vendor.
Edit: was contacted by owner to make amends. Very responsive when he was in the loop. Appreciate the attention and explanation.
My husband contacted National Air and Heat around 11pm because our AC unit was not turning on. We had a tech out by 11:30 and he resolved the issue within minutes. We are very happy with the service provided and would definitely recommend National Air and Heat!
It is important to have a great AC company you can trust. National Air and Heat responded quickly and professionally. After waiting for days for my regular AC person that never showed up. National Air fixed the problem in no time. Very reasonable and most importantly, reliable and professional. Angel made things happen quickly.
We've been having issues with our AC for going on a month. We were working with another local company, and after having them jerk us around for weeks, we finally reached out to National. They came the very next day, provided a competitive quote, and installed a new AC the very next day. After living in South Florida for a month without properly working AC, we couldn't be more thankful!!!
Carlos and Alejandro were thorough, clean, and so kind! We cannot recommend them enough. If you have any HVAC issues, National is the team to call.
Yari D.
08/08/2022 12:00:00 SA
Efficient and effective. Would definitely recommend for any HVAC needs. They are also bilingual which is a plus here in Miami
Great company! Fast service! I needed an emergency repair and I talked with several company's, National won my business! Very professional, will definitely use again!
L F.
08/02/2021 12:00:00 SA
Read below review posted by H O. Same thing happened to me and I should have read that review before calling. They wanted to replace more parts than necessary, charge a $300+ markup for each, and charged us the $150 emergency dispatch fee. Rather than pay a $900 bill, we sent the technician off and stayed without A/C until we got the part for $17 and replaced it easily. Don't fall for it.
Customer service was great, efficient and easy scheduling and payment. It is rare to find this kind of service in the Miami area, keep up the great work!
Called yesterday, got service done today when no one else would come out the day before thanksgiving! We needed AC duct cleaning ASAP as they were so dirty I didn't even want to move in before getting them cleaned. Humberto was great, super attentive, pleasant and professional! A job VERY well done and not to mention at the best price I was able to find (and I called around lol) highly recommend these guys! Thanks again!!!
I messaged National Air and Heat via yelp and they responded right away and scheduled a next day visit. The repairman, Alejandro, was very nice and explained the problems and solution to me. He fixed my AC quickly and at a very reasonable cost. I was impressed with their response time and service. Plus my AC is working!
We had an issue with our A/C and this company had someone out within 2 hours of calling! They were honest in their assessment that the issue may have been temporary (it was an issue caused by installing a new thermostat) and didn't try to push any unnecessary repairs/replacement. If we ever have any issues in the future, we know who we'll be calling.
Went to them based on their positive reviews on yelp, and I was not disappointed. Great service, professionally handled by Humberto Monzon. No doubt to contact them again for yearly maintenance
John D.
05/11/2023 12:00:00 SA
ordered a custom metal frame for my ac and they took care of me. great people better service.
Edward T.
02/06/2023 12:00:00 SA
Great and friendly communicative service. I would recommend this company and reasonable price.
Julian S.
09/12/2020 12:00:00 SA
I commend the company for offering free consultations, but they need to improve how they account for the effects of weather in their scheduling and how they make customers whole when things don't go as scheduled through no fault of the customer.
When they scheduled me for a consultation, they gave me a four hour window during which the technician should have arrived. As the end of the window approached, I contacted the company to inform them the technician had not arrived. It was only then that they informed me that the weather had delayed them and that they would not make it on time.
Had I not reached out, who knows when I would have heard from them? Communication with customers should be proactive, and weather forecasts should be accounted for when providing estimates of arrival, especially in peak hurricane season in South Florida.
In addition, after having cost me four hours on my weekend, I thought it would be good service on the part of the company to guarantee me a reasonable price for the service if I chose to proceed with them. I based my offer on estimates I received from other companies on Yelp, but the company said it could not meet that guarantee.
After you let a customer down and cost them time out of their day, you should try to make them whole, and unfortunately this company chose not to do that.
Oh my god - What a blessing! National Air and Heat will have a forever customer in me. This company is top-notch, quick to respond and most importantly honest. Andrew my tech was fantastic - Friendly, talkative and quick. Amanda on the phone was so lovely. Pricing was honest and fair and that is what we need now a days, companies like this! Thank you National Air and Heat!
Very professional and knowledgeable, service was very good. I would recommend them to any one,thank you.
I called called National Service Pros and spoke with, I believe Ralf, he was super helpful and he sent out James the same afternoon. You know when you are speaking to individuals that genuinely show and sound like they want to help you resolve your problem. That is how everyone that I have spoken to in National Service Pros sounds like on the phone and in person.
James came out to my house and not only fixed the situation but also explained what the issue was and how he would fix it. He did not explain it in some highly technical way that I would not understand. He did it by going over each part and asking me if I understood and did I have a question. He did not have to do that, he could of take all of 15 minutes to replace the part taken my payment and left but he did not approach it that way. James was respectful, professional and very pleasant. The next day James called to check if everything was still working to my satisfaction. I would absolutely call them again for any plumbing and would highly recommend them to any good friends and/or family because that is how important it is to recommend good individuals and companies with good professionals.
Ally L.
06/12/2022 12:00:00 SA
They did a fantastic job cleaning the AC unit. They also arrived within the timeframe that was given.
Had an issue with my AC not cooling last night. Did a little research early this morning and called National service pro. I was a bit apprehensive since my unit is a little long in the tooth and was worried I need a new one. Nick took my call at 6am and told me he'd send out a technician first thing. Sure enough the technician, Jorge, was here first thing in the morning. After looking at the unit and quickly identified the problem he told me it was a small fix. Gave me some recommendations for future maintenance and was on his way. Price was more than fair for how quickly they came out. I was hoping I could get a fridge magnet out, but no such luck. I will definitely be using them again. Do not hesitate to use these people for your AC needs.
I have had them out twice to look at an old AC system for a condo I recently bought. Both times I felt that they were honest, courteous, and genuinely looking out for my best interest. They were also able to come out same day within a few hours. It was the same technician -Daniel both times. He was so pleasant and again, I feel he has been honest. He could have easily up-sold me and tried to justify expensive repairs. Instead he did everything in his power to keep my old AC running for as long as possible. When it comes time to replace, I know they will provide a reasonable quote and excellent service as always. It is tough to know who to trust when it comes to expensive systems but we got lucky with these guys. I have been pleasantly surprised.
Rebecca G.
05/02/2019 12:00:00 SA
Awesome service! Called later in the evening because our air conditioning unit was leaking water and within one hour I had a technician at my house! My intake phone call was taken by a very nice woman who assured me a tech would be arriving shortly. Our tech, Humberto, was super! Polite, efficient and knowledgeable. $150 emergency call charge, but totally worth it! They also have an automated system that sends you text messages about the ETA of your tech, invoicing, etc - great to have! I'll definitely be recommending National Air and Heat to my family and friends in Miami.
Hello Y.
07/01/2022 12:00:00 SA
My AC was malfunctioning I found national air and heat in Miami's telephone number online and called them. They came over and charged me a $100 just for the visit off the bat. They then tried to upsell me to a $12000 unit!! I wrote them a $100 check and declined any further service.. Later I found an honest AC repair person repair person who fixed the problem for only a $150 did not charge me for the visit. I do not recommend these people in any way shape or form.
Tony G.
08/03/2017 12:00:00 SA
WOW. What a great company to do business. Not only they had the best price but Shari (their sales manager) was extremely helpful and willing to assist. I am a military member who needed emergency help with his tenants. Not only they were able to beat others prices but installation was great....... did I mention FAST?
I am a very happy customer. Thanks, Shari for all your help and willing to work around my busy schedule.
AC went out late Friday afternoon and they had someone at my house within a couple of hours of calling. Less than an hour more to diagnose and make the repair all at a very reasonable rate.
Technician was very prompt, courteous, efficient and explained his findings. Answered all my questions.
My A/C stopped cooling and in Miami that is not a problem that you can put off for too long, so I scheduled National Air and Heat to come by and check it out. Scheduling was a breeze and they sent out Danny Pereda who was very friendly and knowledgeable, he was able to diagnose the problem and resolve it quickly. Will definitely be using them again in the future.
Great service and company! Our AC stopped cooling down and I have called several companies for emergency repair before scheduled a same-day service with them. I was impressed when talking to them on the phone - they were very through and efficient in explaining their charges and procedures, they also informed me that their employees would wear face masks during the service to maintain a maximum social distancing during COVID-19. Their guys came on time (within 3 hours after I first contacted them), and did a great job. Comparing to reviews in yelp and google, I think they very much worth the price. Will definitely recommend them to my friends.
Michael T.
07/10/2023 12:00:00 SA
Friendly, fast, and fairly priced. Contacted Nick at NSP about my AC cooling issues, he and the technician, Yosdany, showed up same day and quickly diagnosed the problem. They contacted the manufacture Rheem, submitted a warranty claim on replacement parts, and replaced the units entire coil with OEM parts same day. They did charge me labor but it was extremely reasonable considering the work involved. Will hire them again.
What an amazing company! They responded to my yelp quote request within minutes and came to fix my A/C within hours. My A/C unit needed an emergency repair on Saturday evening in the heat of Florida summer. Job well done! Thank you so very much.
Carlos, the owner of National Air and Heat reached out to me regarding the ongoing issue and came up with a solution that should keep the new unit from continuing to have issues.
I am very impressed with the pride that National Air and Heat takes in making sure that the customer experience is the best that it can be. It is not often that you see this level of honesty and dedication.
Excellent customer service, thank you.
Expect nothing less than five star service when you deal with National Air and Heat. I hired them to help me finish a project in my parents home. they were on time and affective in there approach. Very good experience Thanks Carlos.
Found this company on Yelp and was impressed with their 5 star rating and decided to have them come out and check my AC unit. Danny Pereda, the AC tech was fantastic! He was on time, honest, really knowledgeable and speaking to him you get the sense that he has your best interest in mind. All I can say is I think I found my go to AC company. I just hope when I call after the summer for my coil cleaning that they send out Danny again or someone just as great!
Oileg H.
02/10/2023 12:00:00 SA
Great customer service!
Very knowledgeable and helpful. They weren't looking for easy shortcuts like I've experienced with other AC companies in the past, they give real diagnostics & solutions to the problem.
Just rating their response time which was quite fast. Another company was faster though, so I went with the fastest.
David R.
06/10/2019 12:00:00 SA
Great for emergency AC repair. Carlos sent his AC repair guy within 2 hours of my call to finish an AC install that a prior AC contractor did not complete. A leak was fixed and freon added to the system. He got my AC running great. While onsite and with phone call follow-up I did schedule a second follow-up appointment to have additional work done. The AC tech took photos of the additional work to be done so that Carlos could schedule the job properly. However, I never received a call back or appointment for the follow-up work. Therefore I had to hire yet another AC company. Some AC companies are better at emergency service and some companies are better at standard service. However, for emergency service, if you are willing to pay for quality work, I would highly recommend this company. Prompt, clean and professional.
Gene L.
05/04/2023 12:00:00 SA
National Service Pros arrived on time and replaced my old rusted garbage disposal. The technician explained all my options and completed the work quickly. They were also able to accommodate me on the same day I called. I would recommend them to friends and family
Our AC stopped working one morning in the dead of Florida summer. Having recently moved to Florida and being first-time homeowners, we hadn't yet found a HVAC company for situations like this. After a quick Yelp search, we found National Air and Heat and we're so glad we did. Samantha answered our call right away and got a technician to our home within a few hours. After diagnosing the issue, they let us know that the issue would be fixed the next day (a part needed to be replaced which couldn't be done until then) which was a huge relief. The technicians assigned (Alejandro and Antonio) were on time, professional, and willing to answer all of our questions. We also received regular updates on the status of our repair (e.g. tech was on the way, appointment reminder, follow up) which was great. We would highly recommend National Air and Heat for your AC repair needs!
Lazaro R.
08/07/2019 12:00:00 SA
Experience was great. Humberto came in and fixed my air handler leak rather quickly. Turns out the air handler just had a bunch of algea trapped in the condensation drip pan and wasn't letting any of the water drain out. My AC is over 20 years old but hopefully this will extend the life of my AC for more time.
The only reason I didn't give this a five star was because I asked for a quote for a new AC. Was told I'd get it the following week but have not received it. Follow up is important.
Stephanie J.
02/10/2023 12:00:00 SA
My experience with National Air and Heat has been terrific. They have been a responsive, reliable, honest and fair company to deal with. I have used them for several years now.
The technician (Humberto) arrived earlier than expected. Extremely knowledgeable, professional and attentive. This company provided great customer service and was a joy to deal with. Much appreciated, you've made a new customer.
Carmen A.
01/07/2021 12:00:00 SA
I've called this company twice. Once when my A/C was leaking and the second time for a dryer vent cleaning, I'm super happy with both house calls. they have generally been timely, thorough, and fairly priced. The technicians have been friendly and knowledgeable and both times they have been able to complete the work needed plus provide recommendations to avoid future issues without being pushy about it. Appreciate the work!
Laura C.
10/12/2020 12:00:00 SA
We were referred to this company by another one that didn't work at condo buildings. I was happy to see that they had great Yelp reviews before I called to schedule. Two guys came out within three hours. They followed Covid protocol, were friendly and quickly diagnosed the issue with our a/c. They showed us the problem parts and had replacements in their truck. The a/c was back up and running quickly and at a fair price.
Andre B.
08/08/2023 12:00:00 SA
Horrible care, very disrespectful.
The technician named Pedro is horrible. They changed the price they had given me from one month to the other and took over 2 months to try and get the permits from the city. very unhappy with their work. Do not use them
We've used them for AC and plumbing and will continue to do so. The recent plumbing job came in $500 less than another quote and the work was exactly what we needed. We had a small issue after the job and they came to repair it immediately. Happy to have an honest company to work with!
These guys answered immediately on a Saturday. Were at our place on Monday (as I requested). We have a part that was difficult to get or they would've had it fixed on Monday. Part was located and AC was repaired by 3P on Tuesday. They were very communicative the entire time. They were on time. Would absolutely use them again.
They came out straight away to fix a leak in my AC unit and fix botched UV install from a previous company I worked with. Terrance was a great technician he explained what he was doing and didn't mind my annoying questions. Great work will definitely use again for our AC needs.
Panicked to have my A/C stop cooling during these high heat summer days, I went online to try to find a reliable company that would be worth the call. With there being so many companies with not-so-great reviews, I was overwhelmed and a little discouraged by the idea that I could have a great experience. As per usual, I went to Yelp and came across National Service Pros with a Yelp Guaranteed badge. After reading to understand what that badge meant, I felt some comfort in moving forward to reach out to them. Angel responded within a few minutes, on a Sunday. I know they are open 24/7 but this was still impressive. We were able to talk through the issue I was having and work out when they could come to take a look. I live in a condo which adds a whole other layer of complexity when you need a contractor to come out a do service. I loved that I could handle everything through the Yelp app. Monday morning, I was sent my scheduled arrival window via email and text. When the technician, Eduard, was on the way, I received a link to be able to track him heading my way. I was pleasantly surprised and actually really like things like this as part of service. Eduard was nice, professional and knowledgeable. I've only had split units in a single-family home up to now, so the heat pump system is new to me. With my system's advanced age, he was also able to share with me some expectations and things to think about as new issues may arise. National Service Pros will definitely be my first call the next time I need A/C service.
We called them because our dishwasher began to leak, and they came right away and installed the new one we had purchased. They were quick, reliable, and would definitely use them again.
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