Dawn M.
11/07/2021 12:00:00 SA
This is a copy/paste of my Google review. I apologize for the length but wanted it to be clear WHY I was unhappy:
If you look at my other reviews, you'll see I have no qualms about calling out unprofessional work BUT am quick to also give Kudos when due. In this case, I was actually just going to leave it alone until this morning and now, quite honestly, I am beyond annoyed. I did answer a company sent survey that wasn't all highly rated(and now will share here, why) but I guess I have had worse service where I wasn't going to bother to share to the world. Until I got woken up at 8:45am this morning - SUNDAY- to my phone ringing to question my review sent! Although technically LEGAL, certainly unnecessary and unprofessional to call someone at that hour, on a Sunday, because you got a 3 star rating!
As to the service - I called them a few weeks ago after deciding I had enough of the many plumbing issues in my townhouse, and wanted to fix at least SOME. I'd love to have done ALL but had to borrow from Peter to pay Paul to do what I did just this time. Kitchen faucet has a leak that I knew needed replacing, upstairs toilet was running forever and needed fixing and I had a downstairs toilet that hadn't worked in years that I just sort of lived with. I'd toyed with the idea of Home Depot, looking at various fixtures but also called these guys for a quote. Came out right away, within like a day of my calling - happy about that - and pointed out what needed to be fixed, etc. MY issue, from the start, was the 'matter of fact...this is what we'll do' response. No questions to me about preferences, choice of brands, etc. . Just this is it'. I'd even asked what if I go to HD and buy everything and you put it in?. That idea was immediately shot down, no, not a good idea. It was only when I mentioned I'd at least like a sink with a sprayer now that I'm fixing it I was told oh then we can do a .... That was the extent of preferences. Didn't ask what kind of toilet I wanted, just decided it all for me. NOW, to answer anyone's obvious question - YES, I could have moved on, gotten more quotes, etc. Weighing one against the other though, getting the leaks fixed was my priority and just wanted to get it done. They showed on time, got the work done quickly, AND it seems to work fine - going to give points for that BUT....
(and it's a pretty big but to me)....what I hadn't noticed for a few days because I don't go in there daily, was the cabinet under my bathroom sink had leaked and my personal items under had been soaked, and moved aside as what I assume the water in there cleaned up. Now, I do have a leak in that sink (it's a dual sink, I use the one that DOESN'T leak, kept the one that does off for years now). I have the plug closed and faucet tight so not to accidentally be used. I never thought to mention this to them as the purpose up there was A TOILET. But apparently they ran the faucets full force to (I later figured out) to drain the pipes completely before working but never A) ASKED if it was ok to do so and B)after obviously seeing the exent of what happened after they did never bothered to TELL ME it happened. Again, only after going in there a few days later and seeing everything that was still wet and/or ruined and moved around was my only way of knowing this. So yes, needless to say, I wasn't handing out FIVE STARS for this. But, to go back to my original reason for writing now. WHO THE HELL CALLS AT 8:45am ON A SUNDAY TO DISCUSS THIS???? And then when I texted back 45 min later(after not being able to fall back to sleep) asking this same question, I didn't even get an apology, just I wanted to discuss your review and what happened. Well...HERE YOU GO.