The Powder Room

Our guest toilet was constantly filling the bowl with water, which meant the flapper wasn't holding the water in the reservoir. I've fixed these myself before, but this current toilet is special and I couldn't service it directly. The Power Room was incredible.

John -- in the store, he quickly helped me identify the toilet model I had, the parts inside, and provided instruction on how the pieces fit together.
Art -- the new owner was super easy to work with, sent texts on the iPhone with estimates and line item costs. Not only that, he got us schedule very quickly.
Chris -- the guy who came on site hit some snags while trying to install the new parts, did some thinking, did some research, and found a way to get the new parts to fit smoothly. He tested it and did a demo for us at which point we found related problem requiring him to more time. He was pleasant, easy to work with and kept saying, I'm here to make this work. I'll make this work. And he did. He was pleasant. He had a genuine smile. And he was dedicated.

Thanks you guys for keeping the powder room reputation stellar.

Good COVID protocol.  Needed to order a Toto toilet that was compatible with a Toto Seat.  They looked up our model # and gave us options.  We purchased it, paid to have it installed (~$250) only to find out that when we too the seat of the box it didn't fit.  We then had to have the toilet pulled, re-boxed, and taken back.  We ordered a compatible model, picked it up and had to pay another $250 for install.  They took no resposibility for the mistake and refused to offer any compensation.  We needed a new wax seal ring and even made us pay $10 for it.... (2x higher than ACE).  

I would have rated them 4-5 stars if we didn't have these problems.  My point is that the ultimate measure of service is how a business will respond to problems caused by them to their customers.  A real insult and a great disappointment....

Art helped get a technician sent out to my rental in San Jose the same morning I called.  Freddy was quick and courteous.  He fixed the stopped faucet quickly and my tenant was very pleased.  Not to mention Art had great communication with me the whole time.  Will be using these guys again if my Grohe gets stopped up again. A+, 5x Star Service! Cheers!

I had a great experience at The Powder Room.  I bought a bidet toilet after getting some really helpful information from John.  I had some specific requirements and he helped me find the best options.  He also helped me pick out some shower fixtures.  I highly recommend coming here.

Awesome service they really value the customer and appreciate every one very inclusive and helpful.   I will definitely use them as a repeat customer

Words can hardly describe the extra effort John made for us.  We walked in with a high-end bathroom faucet that leaked.  John took that faucet and, instead of selling us a new one, worked to fix the one we had.  He ultimately fixed it, and all we needed was a new cartridge.  
There is only one store I will go to when I need fixtures, and it's The Powder Room.  John is amazing.

We went to Powder Room on Monday afternoon 30 minutes before closing time. The old man didn't seem to welcome me and my kids. His tone and physical gestures implied that me and my kids shouldn't come this late. Nevertheless, I tried to behave and talked to him nicely to let him know that I was a serious buyer. He did treated us nicer after I asked him for help. Overall, I would say I didn't feel like I was getting proper treatment from him. Maybe he had a bad day or maybe he wanted to claim his right to  refuse service to any person for any reason.
I told him that my husband and I would come back the next day to make the final decision. He simply asked me who was buying? The pumper, the husband or you?
Whatever he meant, I decided not to come back to his store.

Went in as a new buyer of kitchen faucets. Liked pull downs  but did not want one that did not look sleek and solid. John helped me know what I wanted and the store had exactly what I wanted. Ordered that day and picked up  (perfect recessed pull down) next day. Done deal.

I bought all the plumbing needs from here for my kitchen remodeling some years ago. Everyone there is very knowledgeable and help you make selections! I bought things online for my next project based on my contractor's recommendation and I regretted. The photos don't quite tell you everything, like slight color difference or overall feeling, and since I'm not an expert, it is hard to decide among overwhelming number of items. After wasting so many hours choosing faucets, shower heads and  sinks, I am not quite happy with my decisions made through online purchasing.

So for my current project, I am back to the Powder Room! With helpful staff, I made my decisions very quickly and they were cheaper than what I was considering buying online! I went a few different plumbing places, too, but the service is never good. I'm happy with my decisions made at the Powder Room, and I'm by going back online or anywhere else!

Best kitchen and bathroom accessories selection and material. John is extremely knowledgeable and mist friendly person. Shares with you the latest designs, materials and modern accessories. They have top of notch brands. Highly recommend if you are looking for luxury kitchen stuff. I'm so happy with kitchen sink the latest nice design. Thank you John for all yo do to make customer happy.

We needed what seems to be a funky piece to be able to flush our kohler toilet and luckily I found the powder room! John was superb from start to finish. He walked me through how to give him the part number to check if they had it in stock and they did! When I went into the shop, he happily put the pieces together for me so we didn't have to fumble with it when I got it home. My hubby was DELIGHTED to know he had less work to do!! He just had to install and flush the toilet! Yay! Story continues! John called me back the next day to check if the part was working ok for us! What amazing customer service! It's like I had surgery and the doc was calling to check in on my recovery! Go to the Powder Room the next time you have plumbing needs, they're really top notch!

The Powder Room set a new  high in customer satisfaction in my book. I bought a cartridge to fix a leaky Grohe faucet but ran into problems trying to take the faulty cartridge out. I took the entire  assembly out and went back to the store to see if I could get a new assembly instead. John looked at the part and told me to wait. He quickly ran across the street and asked one of the car mechanics to help. John came back a few minutes later with the faulty cartridge removed. He then replaced it with the new cartridge I bought a few days ago. Problem fixed without additional cost. In my book this is customer satisfaction at the highest level and is hard to come by. Thank you, John!

The Powder Room occupies a small corner space on N Santa Cruz Avenue, across Roberts Rd from the DMV.  It is 2 short blocks from the larger and more forbidding Los Gatos Plumbing Supply showroom.  I was looking for a solution to a problem that I had with it taking minutes for hot water from my heater to arrive at some of my faucets.  I was wasting many gallons of water just to get hot water for my sink and dishwasher.  I assumed that I would need an auxiliary, under sink, water heater installed.

Instead, the saleswoman at The Powder Room recommended a hot water circulation pump, and a patented comfort valve.  I incorrectly assumed that I would need to install a hot water return line, but this system uses the existing cold water line, obviating the need for extensive plumbing work.

The folks who own the showroom also own Thornes Plumbing.  Tom Thorne does installations for fixtures purchased at the store.  We bought the pump and made an appointment for installation.  Tom arrived at the exact time scheduled, and he quickly and neatly installed the pump and valve.

The solution works great, and I am very pleased with the knowledge and service from The Powder Room.  Highly recommended!

Beware: not Covid-safe!  The man working there is not requiring masks and is not putting one on himself -- yuck! Before going in this morning, I asked if he was enforcing a mask requirement and he said no I'm not wearing one so no.  There was some hand sanitizer on the counter but wouldn't risk it.

I called Scott to look at our plumbing as our sewer pump alarm was going off. He was able to come out same day and quickly discovered that both of our pumps were broken. He ordered new ones for us and fixed everything quickly. We have called for some other issues and he comes out quickly and does a good job. Great family owned local business.

Today was my first experience with The Powder Room.   An employee named John was very knowledgable and helpful. I showed him the old bathtub spout that I needed a replacement for.  He quickly checked his stock & found exactly what I was looking for.

I told him that an employee at RV Cloud referred me to his business because they didn't have the part which was a surprise to both of us. Obviously I won't be going back to RV Cloud again.

John was great & I informed him that in the future, I will buy all my bathroom & kitchen fixtures from The Powder Room. Great customer service &  knowledgable employee(s)!

Great customer service.    I visited right when coved hit and John was so helpful.    I just went on line because I need another part and will be in monday

Awesome local resource!
Thanks for helping me by obtaining all the correct and updated Kohler parts....all fixed now.
You rock John!

Great service, huge selection, very helpful, carries specialty items. I recommend for parts and fixtures.

Ordered a floating cabinet and sinks from John. He's a jewel, I would recommend him to anyone doing a bathroom remodel. Very responsive and so easy to work with.

I had water leaking from my upstairs shower through the downstairs ceiling.  I called another plumbing company that came out for a service call and gave me an estimate of $800-1100 to open the wall and replace the entire shower plumbing assembly.

That didn't seem right to me.  I talked to these guys. They were very nice, patient and helpful.  I bought a $30 part and repaired it myself.

I discovered The Powder Room on a whim while shopping for my kitchen remodel. I had intended to go down the block to a competitor but am so glad I popped into The Powder Room first. John helped me narrow down the best choice for my sink and faucet and recommended all the necessary additional accessories. I went back several times to make my final decision and he was patient each time, answering questions and giving suggestions. Their prices were more than reasonable and each item arrived within or earlier than estimated.

We also had Tom of associated Thornes Plumbing do the install and hookup. Both he and Kathy were extremely flexible and reasonable with my schedule and requests. Tom clearly has the knowledge and know how to tackle any job with fair, upfront service.

I would highly recommend The Powder Room for both fixtures and plumbing needs. They are a gem of a small, locally owned, knowledgable store. In fact, I am scheduled to do a small bathroom update in a few months and plan to stop back in. Thanks to Tom, Kathy and John!

If you need any bathroom or kitchen fixtures or plumbing needs, the Powder Room in Los Gatos is the best.. I will always use them as long as they are around.   Cathy

I've been in Commercial Construction for 25 years and my fiancé is a commercial property manager for 20 years. We both know the business and have had our share of bad experiences!!

We walked into the Powder Room to just look for ideas- within 15 minutes, our look was over and we decided to purchase all of our plumbing fixtures there- the reason was simple. All three of the people in the shop were friendly, knowledgeable and worked amazingly well together.

We are both very happy we decided to walk in- keep up the great work

The dude, John, was entirely slow.
Not the type of service I would expect in a location like Los Gatos.
Would not come here ever again.

The Powder Room is the best place to go for Kitchen & Bath plumbing needs in the bay area. We recently had a problem with our shower fixture. We were told by other stores to replace it with a new fixture, since our current fixture was made by a company that had gone out of business.  Kathy and John helped us pick out a replacement fixture, but they also encourage us to review options to fix the current fixture. With John's coaching, we were able find an industry standard part to fix our current fixture. This saved us money as well as help keep our current bathroom design intact. They have an incredible network of suppliers that allow them to get products quickly. What separates them from other similar businesses is the in-depth knowledge and amazing service of Kathy and John. I would highly recommend them for your Kitchen and Bath plumbing needs. Thomas B

Our 20 year old Grohe shower was dripping. I was afraid because of the age, we'd have to tear out the wall to replace the discontinued temperature valve and stops. By phone, the Powder Room was able to identify the parts needed by my texting pictures.  They arranged for Thornes Plumbing to come out with the correct parts and everything was fixed. The single handle shower valve now works as smoothly and easily as new.  Very nice and professional people.

I simply love this place. I have shopped around for a few years trying to locate a place that had great Customer Service and either knowledge about the products or the ability to get me the information needed. They are able to provide the materials when they say they can get them. I feel very confident that I will get results every time I bring in a Customer to select Plumbing materials or compare the pro's and con's of the different materials and manufacturers. I tell my Customers that we need to go to the Powder Room and talk to the experts about their Plumbing selections.

I have had numerous bad experiences with other plumbing places, misinformed me of the shipping time line, didn't receive the order complete, didn't place the order the first time, didn't know about how to fix issues, wasn't helpful when I need answers or just plain rude. This in the end makes me look bad and unfortunately my customers start to second guess what I commit to them.

As A General Contractor I rely on suppliers to get me the materials when they state they can get them so that I can produce results and stay on time for my Customers. The Powder Room has helped me secure the Plumbing Materials side of my business.

My wife wanted me to write this review on her behalf ... over the past couple of years, we've been to many different home renovation/specialty boutiques up-and-down the peninsula for various home projects.

However, she loves this place! A little while back, she purchased a shower head, shower trim kit, and tub stopper - only to find out that our contractor had purchased a similar set a month before! Upon returning the items to the store, the owner was very gracious and understanding - accepting the return with zero problem.

We've shopped here before and they've always been exceedingly helpful with selection, demonstration, and comparison of different items. I would highly recommend this store for any bathroom project and we will shop here again!

I can't say enough good things about my experience with John and The Powder Room.  I found myself in a pinch and in need of a cabinet and counter top for a remodel that was already in the works.  John was so helpful, worked with me on different manufacturers that met the color and style I wanted.  He followed up on status, before I even needed to ask.  I highly recommend John and the personal touch he provided.

These folks are supper knowledgable about plumbing fixtures and were very patient with me. i came in with a time sensitive order and they did everything they could to make it happen.

Kathy at The Powder Room is wonderful to work with. She helped us pick the right toilet, quoted us a reasonable price for the toilet and also the installation. The Powder Room's selection is excellent and its great they do have Saturday hours!
Kathy followed up on Monday to confirm the installation date and time. They arrived on time. She gave me a low and high number for installation in case they ran into issues at our house. They didn't, installation was the lower of the two number.
All in all, an excellent experience with excellent service.

They have a beautiful show room, and Kathy was very helpful while we were looking at things.  We decided on 3 possible faucets and asked for quotes with whatever discounts they could offer. They quoted us a Moen faucet for ~$335, which was already higher than the local Pacific Sales. We really wanted to support the small company, though, so were willing to pay a bit more.  However, when we called back to confirm and purchase, the price went up to $372. We told them about the quote and even gave them the quote number. They didn't even bother to look it up. They dismissed it and stuck with the higher price.  We can order the darn thing online for $310.  I wouldn't shop there again.  Use the showroom to see the product, then go to Pacific Sales and ask for Wes.

Small storefront crammed with plumbing goodness. However, the particular kitchen faucet we wanted wasn't on site. As we needed it today (two days before Christmas), John hooked us up to will call at his distributor. Done. Reasonable price. Great service. Nice store.

Wow, what a refreshing experience at THE POWDER ROOM today. They abide by the fact that service is number one. I took my Grohe kitchen faucet in to buy a replacement. John looked it over, took it and cleaned 14 years of gunk out of it and replaced the rubber part and charged me $14.00, all in about five minutes. You have a gem of an employee in John. Thank you again for over the top service.

When here on a recommendation from RV Cloud to find this little piece for my Moen Faucet.. Walked in to a fabulous showroom, Showed them the broken piece and within minutes they had what I needed.  Great friendly service, Very knowledgeable and a lot of Very Cool Sinks, faucets and Bathroom fixtures..

Love this store! Kathy (the owner) is always smiling and helpful. John knows his stuff! They pack an amazing amount of product into this small floor room. I like to be able to see and touch before I purchase, so appreciate they maintain a floor room. The turn around for ordering is quick (often next day). Could buy online for less but choose to spend the extra so my friends at the Powder Room can continue to provide the great service I enjoy.

Great people, great prices.
I just finished a home remodel and of all the various companies, places to shop, people to interact with, etc. the Powder Room was the best.  They are always very nice and friendly and have competitive prices (even compared with home depot)

Great selection and good service. Reasonable prices and the people here know their stuff.

I am normally an internet shopper since I never feel there is a value add in fixture stores, however the folks at powder room have completely turned me around.  They were so helpful as I was working on my kitchen remodel.  When we start the bathroom remodel, I will absolutely start by coming to the powder room when I am ready for fixtures!  Great selection, fast delivery and helpful feedback.  Thank you powder room!

Very helpful in selecting the perfect fixtures for your specific room. Friendly and accommodating. Lots of samples to look at.  Good prices.

I recently bought a few faucets-one of which had troubles with leaks.
The manufacturer was unhelpful, but, the owners of the business bent over backwards to make things right--took back the parts and replaced with all new. These people epitomize the goodness of the small business owner and only reaffirm why we should be supporting them and not the WALMARTS of the world.
I would only buy plumbing supplies from them going forward.

Very friendly and professional service. After having no success in finding new commercial toilet seats online and going to chain hardware stores, I went here. I met John who helped me. He checked a couple of his binders (they have a whole shelf of binders/resources!) and made a couple of calls, and within a few minutes he found the toilet seats I needed. He ordered them and called me a few days later when they arrived (He actually did this twice because I wanted to order one first to make sure it was the right one, and it was). Great price and free shipping. The toilet seats have since been installed and they look great! I will definitely go back for future bath/kitchen needs.

We have worked with them for over 20 years and we remain impressed by their service, professionalism and integrity.