Abby W.
04/06/2023 12:00:00 SA
We hired Dinh and his team to upgrade our subpanel, install recessed lighting (with and without attic access), add dedicated wiring for a kitchen island vent hood, and add two outlets for bidets. He offered the most competitive price**, but ultimately, you get what you pay for.
Dinh came for the initial consultation. He seemed very knowledgeable as we showed him the various projects we needed done. We asked him when we could expect his quote. He let us know he would try to get it to us over the weekend, but might not be able to until Monday. That's fine. Monday morning, he texts and lets us know he will send it that day. Then we don't receive the quote until Tuesday afternoon. I should have heeded this red flag, but there were many 5 star reviews, so I took a chance. The quote mentioned he wouldn't be available until the following Friday so I emailed him letting him know I wanted to move forward and Friday worked for me. Then crickets. I hear nothing all the way up to the day before, so I finally call TD West Electric to see what's up. They confirm that we are on the schedule, which yay ok, but no confirmation email? No information about what time they are coming? Luckily, we had already made arrangements so my husband could work from home that day just in case.
The electrical team is prompt, clean, and they work diligently all day. Unfortunately, due to some miscommunication, it appears that someone drilled a hole in the wrong place through our crown molding and drywall. Darren was upfront and took full responsibility, he let us know he would contact Dinh and that they would work out a solution with us. Besides this minor mishap, we have no complaints about the electrical team. They labeled the subpanel cleanly, recessed lighting looked great, they even answered my husband's questions and gave him tips on how to install our Arlo doorbell.
After the electrical work is finished, they send the texture guy. My husband always rushes to get to the house before the usual start time at 8am. Texture guy doesn't show up until after 9am, no heads up about the later start time. He spends the entire first day putting down plastic (which we appreciate) and then heads out to buy something. Comes back 2 hours later, works a little, and calls it a day. Before he leaves, my husband checks in to ask what time he plans on coming the next day. He replies: 8am sharp. OK. Next day, comes in again after 9am. Listen, we don't care what time he comes in, but it was inconvenient to hustle over and end up waiting in an empty house with no furniture or internet for over an hour. Otherwise, he did a fine job patching the drywall and applying the texture, but after he removed the recessed lighting fixtures a few times to get the texture right, they no longer sit as flush in the ceiling, which was not ideal. Also, he textured over my sprinkler which I wasn't super happy about.
The main issue we had was the repair of the accidental damage. Dinh did not come to assess the damage himself, I had to send him a picture of it to ask about the plan. He reassured me that they would work with us on a solution until we were satisfied. It seemed like he delegated the repair to the texture guy, who patched the crown molding with wood putty and that part actually looked great. The problem is that he took a piece of the wall to paint match, but it's near impossible to match a 20-year-old paint job. He then painted a rectangle over the previously small hole (now bigger because he had to take a sample of the wall to match) and we now have a much more noticeable mismatched paint patch on our wall. On our final walk through with Dinh, I show him the paint job and he agrees that it is not a cosmetically satisfactory result. He seemed doubtful that his guy would do the paint job and almost seemed to insinuate that we had asked him to do it outside of the contract because he doesn't do paint, but ultimately tells us he will sort it out with his guy. Then we start getting panicked calls from the texture guy after 9PM to discuss solutions. I thought it was inappropriate for Dinh to punt the problem to his subcontractor when his team was the one that caused the damage in the first place. In the end, Dinh offered a reasonable solution, but the whole process was unnecessarily stressful.
Overall, electrical work is decent, communication could use improvement, may require more handholding than you expect.
**Prices:
$1550 for subpanel upgrade (reduced price for scope)
$250 per bidet outlet
$185 for recessed light w/o attic access, $155 with access (price includes Halo light)
$750 for dedicated circuit for kitchen hood with arc fault breaker
$650 for patching and texturing