Lorn R.

08/03/2022 12:00:00 SA

My evaporator coil failed in the middle of summer, and I found Tarpy online. Cole came out to identify the problem and found it quickly. He thoroughly explained my options and got the repair scheduled for the following day. Matthew and Keegan arrived early and completed the job quickly. The area they worked in was left meticulous.
Everyone was very professional and courteous. I would definitely call on Tarpy again!

A Shout Out to Dan, who coordinated everything!

Donald H.

6/20/2023

We had Tarpy plumbing heating & air come out to our house to fix our 3 ton ac unit. We have had nothing but problems with it, since another company installed it incorrectly. Yesterday Chris F. came out and worked diligently on it. His diagnostics was to replaced a part on the inside coil (which was under warranty). Unfortunately that didn't fixed the problem. He came to the conclusion the coil needed to be replaced. The next morning Ricky and Oscar came to my house to replace the inside coil. The ac was finally putting out cold air in my house, but that wasn't good enough! The didn't like the readings they were getting on their equipment. They noticed the line set coming into the house and in the attic had a bend in it, causing a restriction. Working like a team they were able to straighten it. One guy outside the house the other in the attic. That helped some of the settings, but not good enough for them. They really take their job personally, they ended up draining the complete system and refilling with new Freon. Their conclusion was the old Freon was contaminated and overfilled. The ac unit outside is running smother than it ever has.Thank you Chris, Ricky and Oscar on a job well done!

Dana F.

10/05/2017 12:00:00 SA

We are beyond thrilled with our Tarpy experience. In much need of an upgraded Heating/AC unit, we called Tarpy to get an estimate. Tarpy came out on a Friday, we accepted the estimate, and by Tuesday of the next week, they were hard at work installing our new unit. Plus we added a whole house fan to have another cost saving option to cool down the house. The Tarpy employees were friendly and professional. Patient and willing to answer any questions we had for them. They went above and beyond to make sure our install went smoothly. The cost was competitive and worth every penny! We wouldn't hesitate to recommend Tarpy to our friends and family.

Kristen M.

05/03/2013 12:00:00 SA

Paul works really hard to ensure that his customers have a great experience with his company, and that is easy to see after working with him. I chose Tarpy Heating and Air after comparing other companies because of Tarpy's competitive prices. I was very pleased with the installation process and the customer service. The workers were very knowledgeable and friendly. Overall, it was outstanding service at great price!

Jim F.

04/05/2023 12:00:00 SA

Robert came to see why our 24-year-old furnace was making unpleasant sounds, provided a detailed diagnosis and multiple resolution paths. Professional and easy to work with. Although I was hoping to get 100 years of service out of the furnace, alas: it was time to replace it.

Rafael came out the same day(!) to assess what our home needs and again provided multiple options from Cadillac to K-Mart. This process was guidance and help rather than SALES(!). I'm not a fan of SALES.

20 hours later, Matthew and Oscar arrived. They were courteous, speedy and professional. When they left, we had a shiny new furnace that works way better than the Ancient One, despite unexpected challenges that they encountered.

From start to finish, everyone I dealt with was great: genuine, professional, trustworthy and courteous. Including the very nice lady I spoke to first thing yesterday morning.

Matt A.

09/11/2023 12:00:00 SA

Terrible service when an issue occurs. I purchased a brand new unit for $13k it leaked water onto my floors for 3 months after it was installed. It took 8 service calls, over 3 months to fix. I called the owner, Paul Tarpy and he would not return my call. Instead, he would pass me off to his assistants. They are nice people but you're in for a world of hurt if something goes wrong. Look elsewhere.

Sandra R.

07/01/2019 12:00:00 SA

We just had Tarpy do a full AC, Furnace and Duct installation on our home. We had an existing furnace that was on its last leg and the existing Duct was old and needed to be replaced. We had about 3 quotes from various HVAC companies, and by far Tarpy's was the best. The Sales Advisor, Steve Tehrani, went above and beyond to teach us about HVAC in the home, our options, and how they would affect cost, utility bills, time to heat or cool, etc. He also did an analysis of the whole house to determine the size of the AC system that we needed, something no other company did, and found that a smaller size system (and less cost) was sufficient for our needs. The cost was also at the lower end of the spectrum, and we felt that they were by far our #1 choice based upon our meeting with Steve.

The installers Miguel and Catalano were great. They were extremely professional, courteous, and very careful, as they worked in and around various rooms of our home during the 2 day installation process. They kept us apprised of their schedules and worked very hard for a full 8-10 hours each day. They were very conscientious about placing tarps and covers over the carpet, and in cleaning up every last trace of any dust or attic debris before leaving each day. We had one hiccup with the water pipes that were in the attic but, Cheryl, the Project Coordinator promptly scheduled a plumber to come to our house, and the pipes were repaired the same day.

Overall, we are very pleased with our new HVAC system and we would very highly recommend Tarpy Heating and Air conditioning to anyone thinking about updating their residential furnace and air conditioner system. Our interactions with the staff - Sales Advisor (Steve), Project Coordinator (Cheryl), Installers (Miguel and Catalano) were nothing but professional and top notch at every stage of the process.

Sara W.

03/10/2017 12:00:00 SA

Tarpy did an excellent job installing our air conditioning and furnace. Jeff and Josh worked extremely hard at giving us the best quality of work possible. They replaced all of our ducts very efficiently and placed our exchange unit in our desired spot, behind our giant birds of paradise plants on our berm. They had to dig ditches, and after they were finished, you couldn't even tell they were there. A third party inspected their work, and he agreed that they had done a great job. The air flow is very efficient and the duct work was excellent as well. I would definitely recommend them!

Brian G.

6/15/2021

Let me tell you a story about how some mouse poop resulted in Tarpy saving the human race.

One night, I saw some scurrying in the corner of the kitchen, late at night, when I flipped the light switch on. A few days later, some tiny brown nuggets under the sink confirmed that some mice were running around the house.

We had some pest removal folks come out - though, don't worry, they only used the humane traps where the mouse goes in to eat a bunch of yummy peanut butter, a trap door closes, and then you drive the mouse over to a nice grassy country club and let them out to humanely snack at the all-you-can-eat buffets. They discovered that the mouse family was living, pooping, shedding, producing fleas, and just having a grand old time in our air ducts!

So, Tarpy came out and replaced all of our ducting. We also had them install a filtration system, to filter out all the mouse poop particles from our air, that was undoubtedly giving every member of our family kennel cough.

While they were down in our crawl space doing the duct work, the Tarpy folks noticed an alien mold creature growing on the support beams holding up our house. Turns out the previous owner had skimped on plumbing - she decided to save $15 in piping, which resulted in massive leaks onto our support beams, such that an infestation of mold spores began thriving mightily, which upon reaching maturity would take over the human race like in Invasion of the Body Snatchers. So, Tarpy immediately treated the wood, cleaned up the water damage, dried out the crawl space, and fixed all the plumbing.

While they were here saving the human race from the alien mold creatures and preventing our death by mouse poop, they also inspected and topped up our AC unit.

The human race owes its continued existence to Tarpy. They're good at what they do.

B H.

12/17/2018

We received bids from 4 HVAC companies and ended up going with Tarpy for several reasons; Competitive price, did not try to upsell us during our meeting, was organized and professional but mostly because we just felt comfortable with the owner Paul Tarpy. Paul send out one of his crews, Jason and Nick showed up and proceeded to remove our 44 year old furnace, they applied shoe booties, tarps and plastic to protect our house from the dirt and debris. I was most impressed with the communication, Jason kept us apprised of the progress through out the day and gave us an end of day summary before leaving. Our system is installed, everything works great, no bumps in the road. We'd happily recommend Tarpy Plumbing Heating and Air, Jason and Nick to our friends and family. Thanks guys.

Son N.

7/26/2021

If you live in SoCal, you understand how important good air conditioning is during the summer months when it's blistering hot. I sourced three different contractors and Tarpy came out above all. Tarpy provided competitive price value, exceptional warranty and impeccable customer service.

I was impressed with the all day work when the contractor came out and started the installation from morning to late evening. The team wasted no time in consulting, designing, installing and delivering a powerful AC/Heating HVAC unit for my home. I asked a number of questions, and they took their time explaining things to me.

If you want exceptional customer service and an HVAC solution product that best suits the needs of your home and family, then consider Tarpy! Locally family owned business, high craftsmanship and professionalism throughout the work delivered. I highly recommend Tarpy.

Anne A.

10/15/2021

Tarpy was a great company to work with! I had a complete HVAC install on my house and they gave me several options to choose from! They were very responsive to all my inquiries! They were a tad bit more expensive than some other quotes I got but I felt confident using them! The technicians that came out Billy and JD were awesome! They were on time kept me in the loop answered all my questions and wasted no time getting the job done! Check out this company if you need HVAC work done!

Maria C R.

8/14/2020

Steve and James were my technicians that installed my two story home with a brand new Air Conditioning unit.
They were amazing!!!! Not only did they do a great job and were very professional.....but they are the most respectful and genuine guys!!!! I am so pleased to have contracted TARPY for this big job..... again I am so pleased especially with this heat wave here in east county......they are truly the best!!!!!

Jean D.

5/30/2023

We selected Tarpy Plumbing Heating & Air to replace our HVAC system with a heat pump based new system initially because Jeff Tarpy impressed us with his ability to respond to our issues and concerns, stress the company values, and project a total professional knowledge of the product during the sales presentation. The team who came to install the system lived up to every aspect of that initial impression. They worked as a team: problem solving, communicating with each other and with us, following up, cleaning up. We have not actually used the new system more than a few days but it is so quiet and responsive that we are already really happy with our decision. When the independent third party inspector came out to assess the system, we were further convinced that we made the right decision when he said that everything was done right, up to code, and easy to evaluate.

Jeffrey W.

02/08/2018 12:00:00 SA

Amidst a huge remodel undertaking, complete replacement of all HVAC systems in the house(there were 3 in total completely inoperable); the Other companies required multiple visits to the house, family disruption, and possible relocation for a period of time for the work. (yeah right, with my 4 girls-3 little and Mama, and extended family in the house)
Tarpy Showed up once, said they could install 3 brand new HVAC systems in 1 day(tomorrow) and have the ducts clean and functioning same day... They were on site the next morning 7 am and were done, and completely cleaned up by 230pm. Wow, far better than a week. We needed one small fine tune a few days later and Chris Northup was back immediately to finish the job timely so we had airflow. These guys were all neat, friendly, knowledgeable, considerate, professional and a good looking crew as well. I don't know that there's a real competitor to Tarpy with this business model... Hats off to them...

Stefania P.

08/09/2023 12:00:00 SA

Chris F. was incredibly helpful and efficient in identifying and fixing our AC issue. He was even able to address a problem area which was overlooked during the initial AC installation few months ago. Highly recommend!

Jared S.

09/09/2022 12:00:00 SA

My AC went out during the heat wave and Tarpy was able to come out and solve my issues the very next day! Received excellent service from Sam who was friendly and knowledgeable and took extra time to troubleshoot and solve the issue with my condenser. Also want to recognize great service from Scott and Dawn who were both super responsive and helped me out when I needed it most. Very highly recommend!

karen p.

06/11/2021 12:00:00 SA

I had a problem with the pilot on my 10 year old water heater and Anthony came out to check it out. Fortunately, he was able to restart the pilot and recommended a tankless water heater for a future replacement. I received a quote for the tankless one in a couple of hours.

I was very impressed with Anthony's knowledge and efficient workmanship! When I'm ready for a new water heater, I will call and ask him to handle the replacement.

Art D.

6/17/2019

I have used many HVAC Companies in the past, and by far this is the best company that has done work for us!

Jessica is phenomenally helpful in scheduling appointments, following up, and explaining the quotes and final invoices.

Bowen is one of their top technicians, and he has been a pleasure to work with. He recently diagnosed and serviced 4 different systems in one day!

I would highly recommend using Tarpy and their Amazing Team!

Liliene P.

11/30/2022

Had a new heater installed by David and Oscar and it was a great experience. It was completed in a good amount of time. They were friendly, responsible, and respected the items in the space. Once the installation was completed, they showed my father and I what was completed, how to use the equipment safely and showed us how to work the thermostat. If I ever run into any heater, air, plumping issues again I will request David and Oscar from Tarpy!

Matt H.

01/07/2019 12:00:00 SA

Our furnace started failing and Tarpy was contacted to debug and replace. We are very pleased with their professionalism, communication, and work. The texts they send as a reminder & technician picture/background info are excellent. Bowen and his helper (cannot remember his name) were awesome. The replacement was done very quickly and they made sure condo remained clean by using drop cloths and vacuuming up the debris. Highly recommend Tarpy Plumbing Heating and Air.

Mike D.

3/23/2023

Gilbert, Matthew, Oscar, Ozzie, and crew were professional, knowledgeable, diligent, respectful and worked hard to get our heat pump and ducting installed on schedule in our home. They went above and beyond and we are pleased with the new system.

Fernando P.

08/01/2016 12:00:00 SA

Speedy and professional service. Paul reached out directly and was open about the timeline and process. I had a great experience and would recommend.

Tom S.

5/13/2022

Had our A/C unit tuned up today and Robert Stilwell was very informative on how I could save money and different options on improving our air quality!
Very helpful!

Joanne S.

02/05/2018 12:00:00 SA

We had Tarpy Heating and Air install central air-conditioning in our home. The owner himself came and gave us an estimate. Joey, Lead Installer, and Chris, Service Technician, were wonderful to work with. They arrived at the time they said and were very professional and friendly. They did a great job and cleaned up each day. We highly recommend you use this company.

Laurie R.

11/20/2019

I just had a compressor installed by Tarpy and want to let anyone trying to select an HVAC company to use Tarpy! Cheryl in installation was effiicient and communicated via email and phone throughout process. She was very competent and made setting up an appointment so easy.
The installers Nicholas and Sergio were amazing! They were knowledgable and also efficient! Each time they came out they were on time, communicated everything to me, really courteous! Most of all Nicholas spent extra time going over my system and how to use it best!
You can't go wrong with Tarpy- they get it done!

Andrew J.

02/07/2014 12:00:00 SA

When we moved into our 20+ year old condo recently there were tons of problems that the property management overlooked. One of them was the fact that the heat didn't work. Richard promptly came out and quickly identified the problem. The handyman or whoever installed a new thermostat (possibly years ago) didn't wire the thermostat properly for the type of heat in the condo. Richard corrected the wiring problem and even replaced the filthy, disgusting air filter that looked like it hadn't been changed in 10+ years that was hidden in the drop ceiling where the unit was located. Now we can breathe easy and not wake up cold in the mornings. Would definitely call upon their services in the future!

Joy M.

02/11/2021 12:00:00 SA

I really appreciate this company! I have used them to refer my clients to when they have plumbing or a/c issues and I have always gotten great feedback. They are professional, show up on time and are reasonably priced. I will continue to use them in the future, whether it is directing clients their way or for my own home.

Kevin G.

07/12/2023 12:00:00 SA

We had an A/C system installed by Tarpy. They were very professional and very courteous. We recently had the annual service performed. They sent a very good tech name Jonathan to do the service. HE WAS EXCELLENT! He explained everything that he was going to do and then performed his tasks expeditiously and professionally. I wish that all service people had his customer service attitude. Tarpy should be very happy to have Jonathan on their team.

Kathy B.

12/29/2022

They installed a new HVAC system and we love it! It's already been over a year and the heater has been keeping us nice and toasty! We used the AC in the summer and I'm looking forward to being nice and comfortable!

Chris F.

02/07/2018 12:00:00 SA

Tarpy Heating and Air thank you! I recently had a furnace issue and went for a ride on the HVAC contractor merry go-round. I called several contractors to come to my home and either they could not diagnose the problem with my furnace or the contractor tried to strong arm me into a ridiculous fee to repair.
I went to my furnace manufacturer and they suggested Tarpy's service and WOW! Chris came out and did a thorough diagnostic check of my system, trouble shooting the problem. Chris and Thomas came back with the parts, installed and got my system up and running.
I wish I had started with Tarpy from the beginning, they were timely, great communicators throughout the repair and affordable!
Forget about those Chuck in a truck contractors...
If you prefer to work with quality techs and ethical businesses, Tarpy Heating and Air should be your first phone call.

Thanks Tarpy!

Victorya J.

3/18/2015

Water line to city hook up had tree roots grown into an open T pipe. Tarpy Plumbing not only helped discover the problem, but removed and replaced the section of pipe with tree roots.

Initially had water backing up into the master bath shower stall and tub. Tarpy Plumbing was called and arrived within 30 minutes. The water had drained, and they were unable to recreate the problem. They suggested a couple of short term fixes. They didn't charge for this visit even though they were there for about 45 minutes. 5 days later, the problem returned. They suggested we have the City camera the line and see if the problem was on the city's side. City came out on a Saturday; did what they could. They returned before 8 am Monday morning with the camera. This lead to the discovery of tree roots. I called Tarpy plumbing back. They gave an estimate and fixed the problem within 24 hours. They were quick to respond to calls and keep me informed as to the progress of the project. When the city inspected the finished pipe, they commented it was one of the best fixes they had seen.

Tarpy Plumbing was both quick to respond and reasonably priced. I will definitely call them again when plumbing services are needed.

Kim C.

12/21/2017

We were in desperate need for work on our AC unit and found Tarpy online. After speaking to Jessica, who was absolutely wonderful on the phone, we scheduled service. Tom came out and fixed our unit making sure that all was working well and we did not have an easy job! He was nice enough to explain what was going on and fixed our unit.

He suggested a solution to an ongoing problem we've had in our office and we decided to take care of it. Some of us freeze in the office while others are warm and want the air cooler. They partitioned off parts of the air conditioner to give us more control over the office temperature. Jeff, Joey and Art came out to take care of this and while it could have been a 2 day job, were done in a day. They were all very professional, clean and made sure to clean up each mess before leaving. You wouldn't have known anyone was here after they left. Very refreshing to have a company not only want to take care of the job but also make sure each area was cleaned up...a nice surprise!

We had a final adjustment to be made to our unit vents and Chris came out to fix it. He was awesome, and went above and beyond what he came to do, again, taking care not to make a mess and clean up as he went. He also took care of the vent and saw something needed taping on the vent taking care of that as well.

Tarpy Plumbing Heating and Air are an extremely professional, honest company and I would not hesitate to recommend them to anyone looking for service. We are customers for life!

Vanessa W.

7/31/2019

We used Tarpy last year when our AC broke down during a particularly hot week in San Diego. With a newborn at home we were desperate to get someone out ASAP. Tarpy understood the predicament we were in and with their tight schedule they were still able to come out the next day but unfortunately we had to replace the entire unit. When it came to install, they arrived on time, laid paper down on the floors so they didn't dirty anything and got everything running smoothly.

Now, a year later, I'm still blown away by the customer service. We had to have them come out last week to replace a pump for the ac. We got a call and email 20 minutes before the set appt letting us know they were on their way. Every interaction I've had with the employees has always been incredibly professional. Could not recommend this company enough.

Chrys D.

01/07/2015 12:00:00 SA

I'm not very good with names, but I believe it was Lloyd who helped us out, thank you to him!! We needed the tank replaced due to a slow leak. Tank was replaced in less than one hour and Lloyd was great he explained what to be watchful of and to keep an eye on our regulator because it may need replacing in the next couple of years. Very polite and courteous! Great job and left the garage cleaner than he found it! Thank you Tarpy Plumbing!

Amanda N.

6/20/2018

Scott came by to help with our AC unit leaking. He was professional in explaining everything that was wrong. He gave good recommendations and was very helpful.
They were able to accommodate us quickly as well and the problem was solved on the spot.

Elizabeth Y.

6/27/2015

I called about 7:30 am, they told me someone was available immediately, dispatched someone at around 8:00 am and was at our front door by 9:00 am. Earlier in the week I scheduled 3 different AC repair services. Not one showed. Tech from Tarpy was polite, honest and diagnosed the problem like a pro. He inspected the entire system, found the problem, ran out to get the parts, replaced it, and stuck around a bit to make sure it was all working. Price was a little high for a capacitor replacement, but I think between the prompt service and thorough inspection it made up for most of the cost. Despite this I would still recommend them and use them again.

margo s.

7/24/2017

Since 2012, I've had excellent service using Tarpy for my plumbing, heating & AC needs in my home & my son's condo. Most recently, during a routine plumbing maintenance appointment, Dane McGuire noticed wetness in back of my 9 yr old water heater & that I didn't have a drip pan & took pics of the corrosion on my faucets, explaining & answering my tons of questions. Instead of having to book another appointment, Dane replaced my water heater & corroding faucet pipes that same day; it was a lot of work, but Dane got it done. The new water heater works so well at the lowest setting, quickly providing very hot shower water so I'm not wasting water. Booking appointments is so easy through very personable & efficient Jessica Nettles who sends both email & phone reminders. I also received a post appointment follow-up call from Tarpy's customer service & I asked about condo group rates. My inquiry was forwarded to owner Paul Tarpy so I was able to speak directly to Paul who communicated our discussion to his friendly & efficient booking & billing gal, Jessica.
I'd forgotten to ask about military discount before I paid for my water heater & plumbing work, but Jessica cheerfully was able to apply the discount post payment so I received a big refund on my credit card. Tarpy replaced my AC condenser a few years back. My AC works so well in efficiently cooling my home that I don't hear it runny continuously, like my 2 neighbor's condensers. I'm so pleased that Tarpy has very well trained technicians that are able to take care of my heater, AC, water heater & associated plumbing needs, kinda' one-stop shopping for your home's needs. Tarpy operates very efficiently, has right-on-time appointments, & has top-notch customer service.

Jeff M.

01/07/2012 12:00:00 SA

Two days before Christmas (and we were hosting) our heater went out. And 59-degrees in the house is cold! They saved the day for a $65 service charge. Professional, friendly, quick service. Thank-you.

Stephanie G.

01/03/2018 12:00:00 SA

After talking to the owner of Tarpy, he graciously came out himself to figure out what was wrong with my AC. They narrowed the problem down to a small leak that was previously very difficult to find. He was extremely apologetic about the whole affair. The next day, he sent a very competent technician to fix the problem. He was here for close to 3 hours making sure that everything was just right, which I also really appreciated.

Since then, it's been extremely hot here in Poway. The AC has been working better than it ever has. It cools the whole house down about 2 degrees every hour and maintains the cool both upstairs and downstairs. This is even more impressive because I know that my attic insulation needs some repairing.

Craig Y.

8/27/2012

I just had the guy here and the whole transaction seemed very sketchy. The motor burned out on my furnace so I called around and Tarpy was the only company that could come out the next day (should have been my first clue). After taking a half hour to confirm what I already knew, he gave me a price of $560 to replace the motor. When I questioned the cost, he couldn't tell me how much was for the motor and how much for the labor, just that it was a set price. When I pressed him about it, he called the supplier and said the motor was $60. So I asked how long it was going to take and he said 2 hours. $250 and hour? I called the office to see if they could explain why it was so much and they told me that labor was $90/hour but that it would take an additional 3 hours because the guy had to drive to pick up the motor. On top of which he said he wouldn't even know what kind of motor it was until he took it out. I called another company, gave them the model and serial number and they looked up the motor in 5 minutes!. I told them to forget it but I still had to pay them $65 for the service call and they didn't do anything but tell me what I already knew.

Postscript: I called another company and they came out with the correct motor and replaced it in less than 2 hours for $365.

Postscript #2: They redeemed themselves by responding to my complaint and refunding my $65. They also told me that the technician who came out was no longer with the company.

Dann T.

10/17/2022

After 22 years of hard work heating and cooling our home, it was time to replace our old HVAC unit with something new and more efficient. We called Tarpy Plumbing Heating & Air and their Sales Specialist Jared Opp came to our home and sat down to discuss several options for a replacement. With Jared's help, we selected the option that best met our needs for home and our budget! On the day of the Installation, we were met by Jared Opp and his installers Dawson and Billy. What a pleasure it was to have Billy and Dawson do the installation of our new HVAC unit. They were unbelievably professional, courteous, respectful during the entire day of the install. They answered all my questions and explained what they were doing in regards to the old unit and installing the new unit. In a few hours, I was downloading the app on my phone and the new unit was working in our home. They made sure to lay down tarps everywhere they worked and cleaned up after themselves. Its as if they were never here! I would highly recommend Tarpy Plumbing Heating & Air and ask for all three guys Jared, Dawson and Billy!

Michael B.

2/21/2020

Our water heater failed & began to leak yesterday. Found Tarpy on yelp with good reviews & decided to give them a try. BEST DECISION EVER! Thomas arrived within 2 hours & was very professional & thorough. His work was exceptional & he made us his priority. He was able to get us a new water heater & temp set it for the time being, so that we would not go through a night without hot water. THANK YOU THOMAS!

Marc L.

6/23/2016

The construction crew on our apartment never installed the AC condenser unit correctly. Trent came out and not only fixed the unit, quickly fixed a disconnected pipe that was also handled badly by the original crew. Quick service and well done.

Derrek C.

06/10/2020 12:00:00 SA

These guys are top notch!! Can not say enough good things about these guys!! Had a gas leak and was able to get someone over right away. They provided me with a reasonable quote and got the leak fixed in no time!!

These guys are very professional and polite. I would highly recommend Tarpy to anyone and everyone I meet!

Ellen D.

11/29/2011

I found Tarpy Heating and Air by googling. I called and Paul (the owner) came to our house that night. We were impressed with his knowledge and his confidence to do the job on our old 1926 house. We felt the estimate was very reasonable and signed a contract that night. His guys came out the next week and had the job finished within 3 days - that included creating the ducts and hauling out the old furnace. We were very happy with the work they did.

Brett J.

5/26/2023

Had the pleasure of having this Tarpy Heating And Air driver tailgate me all the way down Alpine Blvd., while I was driving over the speed limit this morning. He nearly rear-ended me at a red light at the intersection of Alpine Blvd./Tavern Rd. Then when we got on the 8 Freeway - he was tailgating other vehicles as well, including the one in this video. I'm surprised because I thought Tarpy had a good reputation, but apparently they're not very safe or professional.

Charles N.

08/10/2021 12:00:00 SA

Our AC stopped cooling and I called Tarpy plumbing and let's just say, I love the cool air from my air conditioner that was taken care of. Buddy Husser was extremely knowledgeable and even showed me pictures of what our system looks like inside as well as made valuable recommendations based on the age of our unit and my wife and I are very grateful for him. Thank you so much for an awesome work and great price. Y'all gotta give Buddy a bonus!

Cj X.

8/28/2020

I'm huge fan of Tarpey Heating and Air! Cody recently came to my house for routine HVAC maintenance and was thorough and professional. And Jessica is a terrific and very responsive and helpful. I have used Tarpey for years and I have recommended their team to friend! Thanks for the great service over the years!

Folsomtownlocal K.

12/09/2020 12:00:00 SA

They replaced all of my ac ductwork and blew in insulation for less than the competition and did a great job. Thank you nick, Miguel, Chris and Keegan at tarpy

Kristy I.

4/19/2022

Tarpy Heating Air Plumbing recently replaced major parts of the HVAC System on our 3,000 square feet house. Tarpy HAP exceeded our expectations at every step of the process. It started with Paul Tarpy examining our existing system and explaining in detail five possible options together with the advantages and disadvantages of each. While discussing these options he arranged for a crew to carry out the work four days hence.
The job was financed, but Tarpy HAP did not wait for approval. The crew arrived as scheduled.
The crew were prompt, courteous and knowledgeable. Seemingly, in a flash the old system was gone, and the new ducting was being installed in a better configuration than before. After three days they were done.
Tarpy HAP seamlessly managed the post construction activity mandated by the local municipality.
We would cheerfully utilize the services of Tarpy HAP anytime in the future
Trev and Kristy

Bryce M.

2/28/2020

Nicholas and Sergio did a fantastic job. They were professional, informative, considerate, efficient and are very good at what they do. Nicholas is wise beyond his years and his experience speaks for itself. Very competitive pricing and the office updates you every step of the way. This is the way a business should be run.

Dave Q.

8/29/2020

Nick from tarpy came out, he was awesome, from the get go, he helped us in pinpointing what we needed in our home. Then the guys that did the installation(Jason and crow) were extremely efficient and professional, they answered all the questions I had... this company by far has the beat customer service , the best techs , and not to mention great installers .... super happy

Jeff N.

9/14/2021

Tarpy went above and beyond to reach out to me. Explained the problems I encountered. They took really good care of me. I will definitely recommend this company.

Gerald W.

06/04/2019 12:00:00 SA

I would recommend Tarpy for installation of your HVAC. Nicholas and Sergio arrived on time, worked hard, and were very professional. Thanks to them and the whole team at Tarpy.

Josh P.

11/27/2014

Overall, they were very pleasant to work with. I called them on Friday with the issue, and they were able to schedule someone for Monday. They originally quoted me $475, which is on the low end of other quotes we received. They also knew about and were very honest about the permit required in Vista. I had another San Diego plumbing company quote me $725 and a third local company quote me $375 + $160 for the permit. The permit actually cost $30. They were supposed to come at 1PM. I was originally warned that afternoon appointments sometimes run late because of additional services requested by morning customers. I called at 1PM and they did not know when the guy would show up. I called again at 2:45 and they said he was on his way, but not to worry, they would finish it that day and not charge me overtime. He showed up at 3:45, but he got the job done in a little over an hour. The house is only 4.5 years old, but the pressure valve had originally been placed so low in the ground that it was always underwater, which caused it to corrode quickly. They raise it up to a height that would not be underwater. The did it professionally and cleaned up after it. In the end they only charged me $375, $100 less than the quote. I was very pleased, and will use them again.

Tuan T.

05/06/2016 12:00:00 SA

My wife & I went through quite a few onsite estimates and we finally decided to go with Tarpy. Paul did a thorough inspection of our home and provided a very competitive proposal. The install was smooth with Jeff and Travis, who were very kind and knew exactly what they were doing. We got new R-8 Flex ductwork done along with some additional vents installed, new electrical, and a new central AC unit with an EcoBee WiFi thermostat. Shortly after as Paul promised, we had a technician come out to conduct a HERS test and also the city inspector come to approve our permit. Everything checked out and our system's ready for the heat this summer.

My favorite aspect of this transaction was the communication. Paul was on top of his game when it came to communicating everything that was to be done along with follow-ups; he was also very quick to respond to any of my questions, concerns, or requests.

We also recommended Paul to our next door neighbor, who then also just got their central AC installed by the same technician.

So far, no issues. Also we haven't had to use the system yet as it's been a bit chilly in San Diego, so we'll provide an update later this summer, but we have a feeling everything will function properly.

debra h.

3/29/2017

Awesome Price: competitive using state of the art equipment
Awesome Service: chris and joey were experts in the field, they were neat,clean, careful,
respectful of our property.
Awesome realibility: by showing up on time and completing the job on time
Awesome results: my heat and air are more efficient, powerful and quiet!
Awesomeness: job complete+ satisfied customer!!

Samantha L.

7/24/2023

Sam came to do an AC tune up. He is amazing! He is very thorough and knowledgeable. Answered all my questions. Great service!!!!

Robert S.

12/12/2022 12:00:00 SA

Had my heating unit and duct work replaced by the team at Tarpy. Extremely helpful in financing and adjust their timeline to mine. Oscar, Dawson. And David came in, pulled the old duct work and had everything up and running in just a few hours. I'm still not sure how Dawson ran new ducts with only 9 inches of clearance, but there was never any grumbling. The 3 of them just came in, got it done, and left my home as clean as it was when they arrived. I highly recommended them.
Quick note. I work from home and am on the phone most of the time. Didn't even need to close my door even though most of the work was right outside my office. Stellar work.

Jimmy R.

06/03/2016 12:00:00 SA

Oh my. The worst experience I have ever had talking to a person. Just plain RUDE, RUDE, RUDE. My friend made an appointment to get an estimate on the furnace and AC cost for the new home we are purchase together. Since we both currently far from the new home, I talked to the technician over the phone a couple days after they went to the house and looked at the system. The entire time he's tone was judgy and unprofessional. He stated that he cannot give estimates over the phone and need to meet at the house where the furnace is going to be installed. I ask why not because I am quite far currently from the house and he goes off saying I am a person doesn't care about my house, doesn't care about the unit and the only thing I care about is the price. WHAT? how did you draw that conclusion? The house is in Escrow and we need to make a trip out there and also get Agents to open the door if we meet at the house. so I try to ask him if we can meet somewhere closer to me to discuss about the estimate since he won't give it over the phone. He got even more annoyed and say have my friend call him back. He ends every sentence with an annoyed tone Do you understand as if I am incapable of having a conversation. I have never felt this pissed off talking to someone who try to have my business. My god, its' insane.

Jordan H.

06/11/2019 12:00:00 SA

Changing form 1 Star to 3 Star....This is an Update:

The new system is working like it should. After a lot of patience on my part and multiple trips by several technicians, Tarpy was able to get the system running like it should.
Bowen was able to determine that the drain pan was not sloped properly which was causing the water run off. This whole process was a huge headache. Although, I would cannot personally recommend Tarpy, I will say that they were very professional and friendly in the way they handled this mishap.

Original Post:

In over 18 years of home remodeling experience, I have never experienced anything as shocking as what I did today with Tarpy Heating and Air. Yesterday, they installed a completely new Amana 2 ton heat pump system in my condo. At first, I thought everything was fine but that all changed when the installer left. First, I noticed that they never even came back to do a final walk through with me after they were done to make sure everything was working, which I thought was odd. Then, I noticed that they left the AC set at 55 degrees so I turned it back to 72. After about an hour after they left, the AC stopped working. I called Tarpy and spoke to Chad. He said that they wouldn't be able to get a technician out for another 48+ hours which completely blew my mind.

Tonight I just came home and noticed that my ceiling was about to cave in because the water condensation was pooling up on top of the drywall panel. I'm still waiting to see if my floors will begin to buckle from the moisture that fell from the ceiling.

It appears that the installer forgot to hook up the pvc drain line. Instead, he connected the condensation line to the air vent line so the water had nowhere to go.

I'm no HVAC expert, but I'm pretty sure that drain line is pretty critical to the proper operation of the air handler.

More importantly, why didn't Tarpy send someone out right away to make this right instead of waiting 2 days. Unbelievable.

Don F.

05/07/2015 12:00:00 SA

They came out in a timely manner and fixed a problem that would have cost me $1800. The charge was $160. What can I say, the service was great. I would not use any other service.
D. Francis

S D.

05/04/2021 12:00:00 SA

Anthony came to my house to resolve a backyard drain problem and he was both professional and courteous. So glad I called them. He did a great job! I would call them again without hesitance.

Mary Ellen C.

11/19/2020

In September 2020 Tarpy was recommended to me as a possible resource to repair my (complicated) HVAC system. Two previous companies had been unable or unwilling to take on the task, so I was not hopeful. Tarpy sent Cody Miller to troubleshoot the problem and he was able to get to the bottom of the issue quickly, and to recommend a range of solutions and needed upgrades. His knowledge and professionalism were impressive, and he worked effectively with the network programmer for my smart home system to create an easy-to-use interface. I now have a fully functioning HVAC system, thanks to Cody. I highly recommend him and Tarpy for even the most demanding HVAC system issues.

Brandon R.

2/25/2017

Tarpy did a full hvac, furnace, and mini split install from scratch for our old house and we couldn't be more pleased. Paul gave us a good deal and chad jeff and josh did amazing cut and duct work. They worked with us to put a difficult register in the wall that had to go through part of a slab. Beats our old wall furnace and window units. Will definitely recommend them in the future!

Jon A.

1/14/2016

I just had a new double sided wall heater installed and couldn't be happier about how the process went with Tarpy. I called to make a consultation about my old unit, which was condemned by SDG&E and most likely needed to be replaced. Paul Tarpy came out and checked it out and confirmed I needed a new unit as the old one was beyond repair. He gave me the estimate, which was right about what I was expecting to pay for the unit and labor so I set the appointment for installation.

On installation day, I received an email about an hour before my appointment time telling me who my lead installer would be (Alberto) and what some of his leisure time activities were (spending time with his daughter and hiking, haha). I thought that was an amazingly personal touch and showed the family run atmosphere that Tarpy has. When Alberto and his colleague arrived they were super friendly and got right down to business installing the new double sided wall heater. The whole installation only took from about 8:30am to 10:30am and that's pretty much from the time they pulled into my driveway and the time they left. The unit (a Williams brand heater) works perfectly and they hooked it up with my old thermostat which has day/night scheduling that the standard thermostat that comes with the heater didn't have.

Before both appointments I received a call about 15 minutes before Paul (consultation) and Alberto (installation) were set to arrive.

Honestly, this company is run the right way and does great work. You can't ask for anything more!

Toni D.

7/23/2020

Jessica was friendly and quickly scheduled an appointment for me. Cody was extremely knowledgeable and made me feel very comfortable. No pressure on whether to fix or replace equipment. He sent me a quote within an hour of leaving. Jessica then explained payment options and Ken called within 30 minutes to schedule the installation. They all made me very comfortable with my decision. Can't wait to have cool air again in a few short days. Thank you all.
Installation by Steve and James was completed in four hours. That was removing and installing great heating and air units. They were polite and covered all information and questions clearly. Awesome company to do business with. Again THANK YOU ALL.

Diane L.

8/31/2022

I just spent a LOT of money to get a water heater replaced. I asked for an itemized receipt and they won't give me one.. They said we don't do that. What are they hiding? The workmanship seems good so far.

Joe A.

11/03/2017 12:00:00 SA

I had Tarpy Heating and Air do a complete new system in my house (5 ton gas heater and A/C along with all new ducting and registers). They were super competitive with the other bids I got. They sent reminder emails everyday of the work to let me know who was coming out. They cleaned up after themselves every day too. The system kicks butt. My electric bill went down with the new higher efficiency A/C and it seems like the gas heater is more efficient too. The whole system blows harder and is much quieter when running. I love the work these guys did. Would highly recommend them.

Lacy C.

09/02/2022 12:00:00 SA

Our a/c died in the middle of the summer heat for the second summer in a row. Tarpy had been out last year to fix a part and warned us that our a/c was going to die sooner than later as it was way past its normal lifespan. So when it died again this year I called Tarpy to see if they could fix it, for how much, and bid a new one. I love that they answer the phone right away when you call and show genuine concern for your situation. They sent someone out to check the system and bid on a new one at the same time. He was very profession, showed no sign of rushing off, and sat down with me to go over all of my options and answer all of my questions (Jared Opp). I decided on a new system and he patched what he could to get me through the weekend with the old one, which was extra nice. They came out a couple days later and installed a new system. Keegan and Ozzy were excellent and installed our new system. They were thorough but quick, extremely kind and polite, and left with a job well done. Highly recommend this company!

N G.

06/09/2019 12:00:00 SA

Best customer service on this planet! I cannot say anything bad about Tarpy. They are professional, stick to their contract, are honest, timely, and have great communication. HIGHLY RECOMMEND! Our thermostat broke after three years (5 year warranty) they came out in 4 business days and replaced it with no questions asked! LOVE THEM. Called ASI initially with no phone call returned EVER.

Justin M.

4/16/2014

I contacted Tarpy about some issues I was having with the system and they got someone out the same day. I was told that someone would be here between 12 and 2. Richard showed up a little before 12 which is awesome because I hate when contractor show up at the end of the window (Like the cable guy)! Richard addressed my concerns and apologized for any inconveniences these issues may have caused. He said that he didn't have the stuff in his truck to fix the issues but he would have someone over here immediately to fix them. He sent out Chad who did an excellent job fixing everything and now I'm a Tarpy fan again! I would recommend Tarpy to anyone. They offer good pricing on new units and have excellent customer service. Their customer service is the kind that appears to want to build relationships with customers and keep them for life.

Janet B.

07/04/2016 12:00:00 SA

We couldn't be happier with Tarpy. We received a quote from the Costco representative (Oak Island) for replacing our air conditioner. They came up with an $8,900 quote and that was using our current heater. I told my husband that I wanted to get a second estimate, and I'm glad I did. Tarpy put in a new air conditioner and a new heater (our old one had been put on a recall list) for $8000. We couldn't have been happier with the service. The workers were on time, totally professional, and eager to please. Thank you, Tarpy!

Audra R.

6/19/2012

I have nothing but good things to say.

Found Tarpy on yelp. From the receptionist who answered my call, one of the managers who talked to me on the phone, to our installer, everyone was pleasant, knowledgable, honest and fair. They came out within just hours of my request, work was done considerately, quickly, and by a very nice and knowledgable installer. He even answered some random house questions I had as this is my first time owning a home. I am thrilled with the work and already arranged them to come in the fall for tune up and filter. Ps- all this and they were lower than the other company I had out to bid. I am stoked to have someone to take care of any future ac/heat needs.

James O.

10/12/2021 12:00:00 SA

Great communication, Mark White is great at what he has done for my bathroom. On time, friendly, and does an exelent job. He has done so much to fix my plumbing. The man deserves a raise.

Victor E.

10/16/2014

I had just bought a new home. My hot water heater in the garage was leaking from the bottom. There was a small puddle under my hot water heater for about a week. I called Tarpy on Monday. The woman on the phone was extremely friendly and made me feel comfortable and listened to my problem.

The plan was for someone to stop by to check out my situation on Wednesday as it was not an emergency. They called me tues. while I was at work. - there was a service person near my home. They waited 20 minutes for me to drive home.
Brad, the service tech met me as I drove into the driveway. He was friendly and helpful. When he looked at the hot water heater he knew I needed a new one. He called the hotwater heater company to see if I still had a warrenty... I did! Just barely, but I did.
Brad then called the store where he could get the warrenty replacement. It was 4:50 pm and the store closed at 5:30. He called and then drove to the store and picked up the warrenty replacement. He then replaced my hot water heater- working well after hours. Also because he checked the warrenty, he saved me over 500 dollars.

I was so impressed with Tarpy heating and air from start to finish!!! Fom the person who answered the phone to Brad who did the work, I will use them for the next 50 years to provide all my plumbing services!

Nancy D.

9/18/2023

ENRIQUE and Joaquin came right on time and fixed a drain problem in a small bath. They were clean, neat and efficient. Excellent job and we will hire this company again

Santiago M.

4/30/2013

I called tarpy because my house was heating up they came to replace a part that was not broken and charged me $400.00 and the house was still was heating up. So I went under the house to discover the I had a hot water leak and that was the problem. So I called the company and asked to talk to the receptionist and she told me that the owner will call me back. He did just to tell me that he was going to have his partner call back but he did not. I'm still waiting. If I could I would give them 0 stars because they are one of those companies that will say something's wrong just to make a quick buck

Claudia R.

04/07/2023 12:00:00 SA

Tarpy installed a new furnace for me. This was one of the best customer service occasions I've had in a long time. They were on time, protected my carpet, were quiet and worked professionally. They updated me several times on their progress. Ozzie, Gilbert, and Teddy worked from 8 AM to 6 PM. One issue could not be resolved that day but at 8AM the next day the field supervisor, Eric came with Ozzie and They solved all items. I am extremely happy with everyone at Tarpy, including Jared, the salesperson, and I recommend them heartily.

Krystal A.

10/11/2019 12:00:00 SA

My husband and I just got a AC and heating units installed in our condo. I'm so impressed with this company from the lovely ladies who make the appointments to Paul the estimator, Sheryl the scheduler and of course the installers Jason and Crow. They were all professional and very helpful along the way. I will definitely be recommending them to friends and family. Thank you!!!

Elias D.

3/17/2021

Nicholas was punctual and efficient. He was very courteous and was able to fix our issue and get our heater back up and running in no time. I love that they send a text and a phone call letting you know that they're on their way. Will definitely use them again in the future.

Jennifer F.

5/25/2017

After years of toughing out the brutal heat, we finally decided to install AC after having a newborn this year. Tarpy Plumbing Heating and Air was outstanding! To describe our experience- We placed a service request out on a third party site for HVAC companies. Within 5-10 minutes Tarpy called to set up an inspection and free quote. They were the first to respond and the customer service representative was very friendly. They were able to come out as fast as the next day. The contracting manager was extremely knowledgeable, friendly, and never once gave us that sales pressure feeling. The quote was extremely affordable and far less than any quote we had received in the past. The best part is they were able to come for the install the very next morning! The technicians showed us the same friendly customer service and they made us feel extremely comfortable. They were respectful of our home and proved to be very experienced professionals. Within a little over a half a work day, the AC was up and running. It cooled the house down immediately and the system is super quiet. If you are looking through these reviews to find the best, Tarpy is defiantly the one. We had a great system in place within two days of making first contact with them and their customer service is outstanding. Also, they have an after-hours customer service line that is available 24/7. I'v never seen that before. Thanks Tarpy!

Kj M.

6/17/2023

They charge a crazy overhead. They gave me a quote at over 9k for a gas line. I obviously got more quotes (each one being significantly cheaper) and ended up getting a quote for 2,300...what kind of bullshit is that. Straight up stealing from people. Just wanted other people to know!

Maciej S.

03/05/2021 12:00:00 SA

Everything was great, with the exception of maybe few small snafus, few of them being a fault of my own design, but the team addressed all my concerns in no-time, even weeks after the job was complete. I would like to give a special shout out to Mark, Cody and Bruce - thymes were both friendly and professional, and I had no problems trusting them with my home. Thanks guys!

Kathy A.

7/22/2015

Wow! The service tech Anthony and Tarpy saved me BIG dollars! Another HVAC company came out for the same type of service after we were having trouble maintaining our heat level and initially told us everything was in pretty good shape. After experiencing the same issue later that day, we called them back, and now they were telling us we need $2,000.00 in repairs, or a new furnace! They were pushing quite emphatically for this and I said I needed to perform my due diligence by having another provider or two take a look at this. I told them we had an HSA Home Warranty also and I needed to check with them and see if this might be covered. They told me it would probably not be covered.

So, I scheduled with Tarpy for a 2nd opinion the very next morning. Anthony inspected the furnace, cleaned and made some adjustments, confirmed a small oil leak in the blower and got the furnace back to operating as normal. Anthony indicated the blower would eventually have to be replaced (this furnace is 11 years old), but it was running fine for now and could last for quite a while longer. He even took it upon himself to update the Home Warranty inspection contractor who was coming in as he was leaving to fill him in on what he saw! The Home Warranty contractor confirmed exactly what Anthony told us, and they will be putting in a new blower for us. So, thanks to Anthony and Tarpy, we went from looking at $2,000.00 to $3,000.00 in cost, to a small service call and a $75.00 warranty inspection charge ONLY!! Now, that is sterling service and truly helping a client. I'll use Tarpy for all my HVAC needs from now on! Seriously, this was huge for us. We DID NOT have an extra $3,000.00 available for this. THANK YOU ANTHONY!!

Brenda W.

12/16/2019

Billy did my annual heater tune up service, along with another house that I manage. He texted an hour before to give me his ETA, and arrived right on schedule. He was very thorough in his inspection, explaining what he was doing as he progressed. At the end, he explained the suggested preventive maintenance. He was very friendly, and clean and neat in his work. He then went to my other house and completed that service on schedule and with the same precision and professionalism. Kudos to Billy and Tarpy for providing this great service!

Julia K.

5/27/2020

We recently had a new heater and air-conditioning unit put in our home by Tarpy plumbing and heating. Their technicians, Cole and Steve, did a fantastic job. Cole and Steve were courteous, professional and focused. After each day they left a clean work area and completed the job faster than we expected. We finally got the air conditioner we've been wanting for years. These two gentlemen were a pleasure to work with and they are an asset to Tarpy.
I highly recommend Tarpy Heating Air & Plumbing

Kathleen S.

06/08/2022 12:00:00 SA

I had a mini split AC unit installed. I got 3 quotes and Tarpy was the best deal. Paul came out to survey my AC needs and did a very thorough job. He gave me multiple choices of ways to go and I chose the least expensive. The installers were professional and careful however there were a couple of issues along the way. Tarpy did what they needed to do to make things right. I'd even say they went above and beyond to make things right!
I recommend this company for their value, integrity and professionalism.

Mai C.

4/26/2023

My AC and Heater units weren't working so a gentleman named Chris Fellows saved the day! He was so courteous, friendly, and very considerate with keeping my belongings and house clean. From shoe covers to floor coverings, I really appreciate how thoughtful he was. And he fixed the unit, cleaned it inside and out very quickly. Highly recommend!

Francesca P.

09/05/2022 12:00:00 SA

I can't thank this company enough!! Our ac unit stopped working in 100 degree weather, they went above and beyond to help us get it back running the same day!! Scott was so helpful and down to earth. I will now be calling him for all my ac and plumbing needs!!! They know the true value of customer service

AJ D.

12/08/2018 12:00:00 SA

Joe showed up and did a great job. He was on time and did an outstanding job in a timely manner. He made sure to clean up after he was done and didn't leave any mess. The price was a bit steep, but you get what you pay for I guess. Great work. Thanks.

ConsumerUser B.

05/07/2013 12:00:00 SA

Since this review was entered as a single star, I left the comment and the owner indirectly contacted me, his name is Paul. He refunded me for the $30 cleaning, that's cool...

As far as the cover that his tech damaged he wanted to refund me the $95 and I asked him to order a new cover for me, he agreed. There was a definite lack of caring on his part in fact I got the we did no wrong feeling, I don't believe I really got an apology or feeling of one just that he wanted me and him to move on, so the cover came about 3 weeks to a month later in my mail, I put it on and it's fine.

Make your own judgment about these folks, watch them is my suggestion and make sure the job is done RIGHT, BEFORE they leave, I always do this except in this one instance because I thought I could trust Paul's tech Rick.. He's probably a nice guy no issues there but they also are not authorized Friedrich Air Conditioner Servicers so in that, that might be considered a wash on the whole thing!

I want to do 2.5 start but I can't so I will do 3 to be fair... Anyways its all over now and it's better then what it was after all that I had to go through!

Consumer User B.

=================================================================
Service date 05/07/2013

I had my Friedrich Air Conditioner Serviced through them. Rick the tech came out, nice guy no complaints there. Gave him all the screws to the cover etc. and asked for a cleaning and power cord replacement (I provided the replacement cord). He did the cord fine!

The cleaning for $30 was rip off because they don't really clean, they vacuum the metal inside grill and spray something in it, and not much more.

The power cord replacement was $95.

After he left I took the cover off the front and noticed one of the 4 screw holes that holds the cover on was snapped off, screw missing and another screw missing as well. None of this he told me before he left and I called them back and he came out again and put one screw that he provided back it. The one in the frame since it's cracked off is still gone and can't be replaced without replacing the entire cover. My fault for not inspecting it before he left. But I would not recommend them based on this.. You would think he would have told me before he left my house the first time? or made notes in the invoice? Nope!

John H.

7/23/2021

The founder Paul was incredibly thorough and did CFM tests before making any recommendations, something no other contractor did during the complimentary estimate inspection. The team gave me multiple options and we got an amazingly quiet Bosch heat pump installed!

Joy B.

10/16/2017

Thank you Tarpy. Chris was very helpful and polite. He fixed our AC fast and quietly. I would also like to thank Jessica for helping. She was courteous and her customer service was on point. Thank you all!!!

Bob M.

6/22/2019

After experiencing the past 4 years of soaring summer time temperatures in northern San Diego county that have become more and more extreme than previous years, we decided this year to replace our aging central air conditioner system. After a lot of research online and speaking with friends & neighbors, we requested quotes from six companies ranging from small to large, and ultimately selected the proposal submitted by Tarpy Heating and Air conditioning. We met with Paul Tarpy several times to review and refine the proposal, and he was able to include a number of requests we had that included altering the locations of various existing components of the system. The proposed cost for the system was both fair and competitive when compared to the 5 other proposals.

The proposed all new system included separate upstairs and downstairs smart thermostats with multiple temperature sensors integrated with a two floor zoning control system allowing independent temperature regulation of the upstairs and downstairs floors, a new location for the return air (intake), a 96% efficient heating unit, a 16 seer energy efficient four ton condenser with a size matched evaporator coil, an integrated APCO clean air purifier installed between the coil and blower, as well as new ductwork and more efficient air registers. Also included was removal of all of the existing equipment including the accessible existing ductwork and current outdoor condenser, relocation of the outdoor condenser location, and re-routing of the refrigerant and power line set to the new location.

Our installers, Jason and Nick, were extremely professional, courteous, and very careful, as they worked in and around various rooms of our home during the 4+ day installation process. They kept us apprised of their schedules and worked very hard for a full 8-10 hours each day. Much of the work involved moving things in and out of the attic, where the main assembly was done, and outdoors where the new condenser was mounted and set up. They were very conscientious about placing tarps and covers over the carpet, and in cleaning up every last trace of any dust or attic debris before leaving each day. One of many things about their work that was really outstanding and that we really appreciated was that they were able to make the new outdoor condenser location work, and, at their own initiative, they were able to come up with an extremely elegant solution to the routing the new electrical supply and refrigerant line set from the outdoor condenser location to the upper attic location of the evaporator coil. Because of the location and distance between condenser and coil, we expected that they would need to install a 40 foot plus run of outside conduit across the back of the house; instead they came up with an imaginative solution that concealed from view almost the entire run of the line set, and for this we are very grateful to them. Another example of their ability to translate our needs into action was in working with us to place the new air return system in a location that worked with the flow of the rooms in the house.

After the installation process was completed on the fourth day, Jason and Nick set up the smart thermostats, and paired to them the additional temperature sensors, and linked all of this to the HVAC system. They spent some time to explain to us (clearly) how to use the thermostats independently of each other, and demonstrated the 3 or 4 different modes of interface that are available. Additionally they made sure that we were comfortable with the the remote access features of these units & how to use these to remotely monitor and regulate the HVAC system. Last of all we went to the attic & reviewed the different parts of the system & supply lines etc and they explained what to be aware of. One feature that was a very nice add-on was that they installed a walkway and lighting in the attic to make access to the system easy and relatively safe. Overall, the professional level of attention and workmanship that went into the assembly of the new system was very impressive.

Overall, we are very pleased with our new HVAC system and we would very highly recommend Tarpy Heating and Air conditioning to anyone thinking about updating their residential furnace and air conditioner system. Our interactions with the staff - scheduler (Jessica), project manager (Chad), our installers (Jason and Nick), and with Paul (project designer) were nothing but professional and top notch at every stage of the process.

Laura R.

10/25/2021

I called to make an appointment to have my ducts cleaned in my home. Danielle was my first contact with this company. Danielle was professional, detailed oriented and very kind. They reached out a few days before to remind me of my appointment and the morning of today called and stated a precise time frame when they should be expected . Before Nicholas and Robert showed up I even received a detailed text including a picture of Nicholas stating the service they were going to fulfill and time to expect them. They arrived right on time as stated. To say that Nicholas and Robert were the kindest most thorough gentlemen I have ever met is an understatement . They were both so thorough , went and inspected my complete system in the attic . Came and showed me pictures of my system and gave their recommendations. I will most certainly call TARPY Heating and Plumbing for all of my future needs 100%. So refreshing to find honest, reliable and thorough companies still exist !!!

Kelly C.

7/18/2017

Another great experience with Tarpy!

We had a concern when we noticed our AC Unit was freezing over. I called Tarpy first thing on Friday am to see if we could ensure it was looked at immediately. Since we live in La Mesa and It is July it can be very hot in our home. Tarpy set up an appointment for Saturday and the Tech showed up 1 hr earlier which was a bonus! We received a call he was able to come earlier than our appt and we were very excited. Tom showed up and was amazing. Professional and offered us wonderful advice to keep our unit running effectively. We took his advice and purchased a upgraded filter that same day.

Upon receiving the bill for his services I was a bit surprised it was a bit higher than I expected. I had sent an email to Tarpy and I received a personal phone call a few hours later from Broc. He was very sincere and wanted to ensure we were happy with the service his repairman had provided and explain the fee that we were billed. I felt like a very valued customer and this added personal touch was soo incredible! We have used Tarpy for the past few years now and many repairs in our home.

Nice personal service from the first experience over 3 years ago.

Thank you Tarpy keep up the great work! In this busy world sometimes customer service is jeaporized and you are just another repair not this team. Thanks!

Craig M.

7/26/2021

Ist off I wanted a quote for a duckless A.C. called other companies but Jared from this company came and was real clear about what we needed and the price for what we were getting. He took the time to explain what the process was and very honest about doing some upgrades on our electric box. Thank you guys

Suz L.

6/20/2023

We had Tarpy come out literally the same day we called for a consult. Scott the owner was super knowledgeable and didn't try to sell us on what we didn't need , just what we wanted. We were able to have the technicians come out the next morning for the install. Freddy and Gilbert were very professional, polite, hard working and experienced in their field. We felt like we were In such good hands. After the system was installed we asked if we could then pay them. They said they only take payment after everything is cleaned up. Our system looks great. Seriously the best money we have spent and we are ready to dive into these hotter months with a sigh of relief! Don't hesitate another second. Call Tarpy, you will never regret it.

Z M.

1/26/2018

I am always very skeptical of every company as I've had my share of rip-off encounters. I also rarely write a review, and normally they are bad ones.

I scheduled Tarpy to come look at my old metal ducting which was bent and disconnected in areas already expecting them to recommend replacement. As a new home owner not something I really wanted to pay for. Scott came by, spent ample time discussing, looked at the rest of my system and offered some tips, things to look for. The ducts did need work and I agreed that it was not economoical to repair the existing ones.
I gave the go ahead on the job and within 3 days they were there completing the work.

Joey and Chris did the duct replacement, they were very nice, efficient, and clean. Scott offered to come back if we had any issues or wanted help adjusting the dampers which they added.

A week later we were struggling with the heater kicking on and off continually through the night. I blamed a lack of insulation in the walls but my wife was convinced that was not the issue. I spent a few days messing with the thermostat, reading the furnace manual, etc. After notifying Scott he quickly setup an appointment and came back to take a look. He walked us through his troubleshooting steps and in the end we found a dirty air filter (go figure, simple...). He changed out the filter and the system works great. Best of all we weren't charged for the visit or the air filter.

I chose Tarpy based on the reviews here and my experience matched those reviews. I believe they are trying to establish long term customers and not just win a single job. Would recommend to others here.

James T.

5/22/2021

Just purchased a new heat pump and had Tarpy install it as well. They were professional, knew what they were doing and I am very pleased with the outcome. Mark and Louis were my guys. Thanks again.

Debbie S.

03/06/2020 12:00:00 SA

We scheduled a service check up for the first time with Tarpy which was recommended by a friend. We could not have been more pleased with the serviceman Billy Shipman! He was knowledgeable, did a thorough job and was extremely professional. He did not rush and was very open to answering all our questions. We highly recommend their services.
Debbie Schroeder.

Jack D.

08/07/2020 12:00:00 SA

Due to the Pandemic, I lost my job of 15 years and we came to the painful realization that we needed to sell our dream home in San Marcos, CA. and leave the state for a less expensive location. During the process, the buyers inspector flagged several deficiencies in our Water Heater and dishwasher's installation, so I needed a reputable and licenced plumber to come in, appraise, and correct the deficiencies. I looked on YELP and Tarpy was one of the highest recommended there. I got a quick response from my inquiry, and the same day Thomas Fitzgerald came out. He wore a mask, quickly and professionally appraised the issues discussed, quoted a fair price and efficiently made the repairs. Thomas was friendly, polite, professional, tidy and efficient. He showed up promptly at the time discussed and made the repairs at the price discussed with no hidden add ons. Well done sir! If I wasn't leaving the state, you would be my first call next time. I wish all my vendors were this professional!

Bob H.

12/11/2012 12:00:00 SA

I had to have my wall heater replaced so I called one other company and Tarpy. The other company came out first and gave me an estimate without taking off the cover and inspecting the heater. They said they could probably clean it and replace the pilot for $400 or put in a new one in for X amount of $ . Alex from Tarpy came out and did a through inspection and found that the firebox had a hole burned in it and showed me where it had overheated. I ended up getting the cost of the estimate applied to a new heater and it was over $100 cheaper than the first estimate and the job was done quickly and professionally. Very happy with Tarpy.

Yoli B.

10/10/2021 12:00:00 SA

Anthony did an excellent job on our plumbing service! He was extremely knowledgeable and professional. He quoted a fair price and completed the job thoroughly. We are so pleased now that everything is working properly!

Rob L.

4/24/2020

I will start off saying what I always feel when dealing with plumbers. They charge too damn much money. However, while I can do some of the easy stuff myself, when it comes to doing something new, and the wife wants it done NOW. I will pay to get it done.

I sent a message to Tarpy based on Yelp ratings. They got back to me fast and quickly scheduled an appointment to replace the badly leaking garbage disposal under our kitchen sink and to unplug our clogged shower drain.

Thomas, who came out, was a real nice young man. Polite, friendly, easy to get along with and he didn't seem to mind my questions or old man stories. He had to go purchase the appropriate replacement for my sink and knew what he was doing. He got it right in with no wasted time or motion.

Now, my wife has really long and thick hair, and sooner or later her hair is gonna gum up the works somewhere. I had to have our laundry dryer worked on because her hair had got into the motor area and wrapped all around the moving parts. I had a maid that cleaned my house once a week who quit a month after my wife moved in. Too much hair, it is everywhere.

I told you about my wife's hair, because to clean out that shower drain took Thomas some time. When he was finally done, it looked like he had pulled a black cat out of that pipe.

If I need work done, and cant save money by doing myself, I will have no problem calling Tarpy again. Recommended.

Jim P.

3/14/2016

Great service! Trent was just here, and I wanted to give you some feedback, since I was so very pleased with the service he provided.
Due to my business travel, it was not easy to find a day when I could be here to meet him. He was great in being flexible and following up with me, which I very much appreciated.
We he came today, he was very friendly and professional. He diagnosed my heating problem quickly, and had it fixed quickly. He interacted skillfully with my landlord to get the repair approved, and helped her understand what was needed.
He was truly an pleasure to work with, and I would recommend Trent and Tarpy Heating and Air anytime.

Gina M.

09/09/2020 12:00:00 SA

Bruce was extremely helpful and honest
I felt confident with his responses and his direction
We look forward to his return
Thank you Tarpy for having a great employee!

Janie N.

11/05/2014 12:00:00 SA

I had some plumbing issues that needed attention. Two of the showers in my home were leaking from the tub spouts, the plumbing under the kitchen sink needed to be re-worked, and I knew from a previous plumbing service call that the water pressure was too high coming into our home. I called Tarpy plumbing and made an appointment for the next day and was given a 2 hour window.

John called me about a half an hour before he arrived to let me know he was on his way. When he arrived, he tested and removed a tub spout in one of our showers and indicated that it would have to be replaced. Knowing the other shower was doing the exact same thing, he immediately ordered 2 new spouts and then proceeded to check the other issues I called on. We agreed that he would fix those when he came back to repair the tub spouts. John called a few days later at 8:00 a.m. to let me know that he was still waiting on the new spouts. I appreciated the update.

The next day he called and informed me that they had arrived and we set up an appointment for 8:00 a.m. the following morning. John called me the next morning at 7:40 (again, appreciated) to let me know that he and an associate were on their way and when they arrived they performed all the work in about an hour's time and tested everything. I would definitely use Tarpy Plumbing for any future plumbing issues I have.

Trace W.

8/23/2022

Recently had upstairs cooling issues ... was referred to TARPY ... their office staff was gracious and promptly scheduled an appointment with Technician Jared Opp ... he arrived and spent time asking questions and diagnosing the problems ... initially, we thought repairs would be sufficient but then it became apparent that it might be better in the long run to replace the unit ... Jared explained the pros/cons of the various repairs vd. replacement ... I chose to replace the unit ... an installation appt. was promptly scheduled ... the Install Technicians, Chris and David, arrived on time ... they were professional, efficient and gracious ... they thoughtfully protected the wood floors with flooring tarps and were careful with their tools ... it's evident that TARPY strives to employ staff that represents their values of providing quality products and services with integrity and courtesy! ... Kudos TARPY! Trace

Bernadette J.

3/22/2023

I Just had my first service by Rafael Juarez from Tarpy plumbing and heating, and was especially very satisfied in the following areas: punctual ness, the thoroughness on conducting the inspection on my furnace, providing easily understood description of what he found, and what that means, and the new service offer from Tarpy Plumbing to me as a former client of the My Guy company which is now extinct.
I appreciated his honesty, and the time he spent in answering my questions and explaining the new services the company will be providing me next year and for the remainder of this year
I highly recommend using Tarpy Plumbing and Heating.

Jess L.

11/29/2017

Such a rad company! I called 4 HVAC companies and Tarpy was not only the cheapest, but They are also the friendliest. Jessica gave me a solid quote and was able to get a tech to my house 2 days later. When Chris came to our house. he was polite and hilarious. But he knows his stuff. He installed 2 Nest thermostats, check both systems, changed our filters all with a smile on his face. We now have our HVAC company forever!

Emily C.

01/01/2021 12:00:00 SA

Great job by Cole and Artie under tight timelines for install of heat pump and condenser and gable fan and inside vents. Hardware worked through summer and now winter. Responsive service, came out to adjust leveling on request. Some finishing, caulking, and extra taping myself but not a big deal.

Deanna C.

7/27/2021

We've shopped around for HVAC for a couple years and received many quotes. Most who have come out turn out to be more of a sales push. Our guy, Cody, was awesome. He gave us the estimate and let us decide without any kind of hard sale. Tarpy's estimate was the best we had received. Cody helped us with the financing, once we decided, and they started the job within a week. The installers were very nice and worked super hard. We've lived in our house for 18 years without A/C and I couldn't be happier with the job and the coolness of our house. We got a Bosch system which is considered one of the better HVAC systems and they were still to lowest bid.

We had a little hiccup with the system shutting down. We called last night, got a live person (which is shocking for how late we called) and she offered to have someone come out right away. My husband told her we were ok until today and she scheduled a tech to come out between 9 and 11. He showed up on time and fixed the issue immediately. Cory was our tech who came out today and he was very friendly and knowledgeable. He gave us some good tips on our system.

I'd recommend Tarpy to anyone. Thanks for the great work.

Britney K.

6/27/2018

We've been running our AC non stop in this heat, so we wanted to have it serviced. We were able to get an appointment QUICKLY & smoothly, Jeff came out & was very thorough, explained everything to me, sent me an email with pictures (thankful for this, so when my hubby has questions I can show him) of our system & was super informative of recommended maintenance Highly recommend Jeff!

Adam R.

7/27/2022

A+++ to Michael DellaMora for professionalism, and expert knowledgw in AC repair. Especially since my unit is older too. Michael came out and did an amazing job correcting my AC compressor. The recharge after the initial leak repair wasn't correct. He came out and knew exactly what to do to correct the issue. Now my system is blowing colder air than when it worked prior. Tarpy as a company backed there initial repairs and I'm very happy as customer. This is the business you can trust.
Thank you Michael! 100% recommend!

Candace H.

8/29/2015

Will use this company always!! Alberto, the tech, came right on time (even a bit early). He called prior to arriving which was nice. I received an email with his photo ahead of time which I thought was a nice extra touch. Alberto explained everything along the way so I would understand the problem and what he was doing. I was very pleased with the his job and the company. Great company!

Rick F.

4/16/2022

I paid a fortune for routine maintenance and they sent an email for an asp ointment that I accepted and waited the three hour interval and never heard from them. They accepted money quickly but failed to honor their commitment.

Debbie A.

6/25/2014

I can highly recommend the owner Paul and his team. Paul came the next business day after my call to give me an estimate which was the lowest bid I had received. They were able to schedule me for installation two days later. His crew of two called when they were on their way, got started immediately, were very professional and courteous. At the end of the day they completed the job and cleaned every inch of where they had been working. I mentioned that the smoke from the fires set off my asthma and Paul recommended and we installed an electronic air purification system that was very reasonable because they were already adding the condenser. My home is a comfortable 70 degrees and I can highly recommend Tarpy Heating and Air.

Frances B.

7/24/2023

Sam B. came for my semi annual A/C tuneup. Terrific technician.
Very personable, respective, and courteous and knowledgeable.
Tarpy is honoring my purchase from my guys plumbing. So grateful.

Amanda H.

5/18/2021

From start to finish working with Tarpy was excellent. Cole, Matthew and Rickie started on a Monday with expected completion in three days. They completed the work in two days! Cole walked me through how the new system worked and what work was done. Everyone made sure to keep the floors protected and cleaned after each visit. I would highly recommend Tarpy for the work ethic and professionalism.

Paulette L.

11/19/2021

Did you know that a dirty dryer vent is a fire hazard. Well my dryer vent had not been cleaned in years. I called Tarpy Heating Air & Plumbing and Nicholas & Robert came and did an excellent job! Not only that but they inspected my air ducts free of charge. Now I have peace of mind. Thanks guys!

Noah H.

05/11/2018 12:00:00 SA

Overall, we are very happy with Tarpy, but we did have some issues along the way. We had a furnace and wanted to add A/C. Paul Tarpy came out to the house, showed us A/C options, and also recommended blown-in insulation to improve energy efficiency. After comparing prices, professionalism, and the quality of the A/C units against two other vendors that came out to the house, we liked Tarpy best, so we scheduled the install.

Billy and Chris came out for the initial install, and they were courteous and worked really hard on that first day (a Friday), and stayed late (they asked permission to make sure they weren't keeping us from something). The schedule got pushed a couple times, but that wasn't a big deal. They finished the job on Tuesday, but when I checked the insulation, it wasn't the right depth to reach the proper R-rating, and it looked a bit sloppy overall. They also used a workaround on the A/C wiring to simulate two-stage behavior, but they really should have wired it properly the first time.

I called Paul Tarpy to voice my concerns, and he sent his lead inspector, Bowen, to review the work. Bowen agreed that both the wiring and insulation were not done correctly, and he promised to get it taken care of right away, at no cost. Billy and Chris came back Friday (a week after the initial install), properly insulated the attic (at an even higher R-rating than they needed to), and wired the A/C the right way. Bowen came out again to inspect their work, and they walked me through everything to make sure I was satisfied.

In the end, we have a top-notch system properly installed, but there were a few bumps during the process. I would definitely still recommend Tarpy for A/C and insulation needs, but make sure an inspector checks the job! Thanks again to Paul, Bowen, Billy, and Chris for making it right.

Melissa C.

7/13/2023

My AC broke the day before, I had a morning appt with a different company that canceled via txt 30 mins before the end of a 2 hr window.
I called all around Town and was about to give up until I called Tarpy. Tara answered the phone, Listen to my issue with the other company, Listened to the importance of Getting my AC Fixed ASAP (little children and elders), I apologized for being a little emotional and Tara comforted with Kind words(I was blown off by the other companies) she informed me that they to were booked, but that she understood the importance of having record Temps and a working AC. She asked to put me on hold while she contacts Dispatch to see what could possibly be done for me same day... after a brief hold, Tara came back and said they could help after speaking with Dawn in Dispatch. WHAT A RELIEF! She gave me a window between 2pm and 5pm, sent me a confirmation Txt, I received an email with the Tech's Name and all pertinent details also. Robert Stilwell called me when he was on his way. He arrived a little after 2pm, he was kind and understanding. He explained everything that he would be doing prior to doing it. After inspection, he again explained everything to me in a way a NON Tech could understand. He left to go get the part needed and returned in a timely fashion. I would 100% recommend TARPY HEATING, AIR, AND PLUMBING.
Thank you, Tara, Dawn, and Robert, for your kindness and understanding. Y'all eased my stresses today so much.

Amanda C.

5/19/2022

We have worked with Tarpy for all our air conditioner, heater, and plumbing work. They are always so kind, friendly, prompt, and do fantastic work. We cannot recommend them enough!

George R.

5/23/2014

All is well and am pleased with the problems taken care of in a timely manner :

Jeannine R.

6/28/2023

Chris F. was on time and very thorough with his inspection of our AC unit. He sat down with me, showed me pictures of what he inspected and explained it in terms I could understand.

May V.

6/17/2019

Nicholas and Sergio came by today to repair some ducts and so far so good. They were here on time and were very efficient. We will definitely use Tarpy again in the future. Thanks!

Robert B.

01/02/2017 12:00:00 SA

Tarpy Heating and Air has came to our aide many of times for our commercial and residential construction projects. They have met all our needs and superseded our expectations. Thanks Paul for all your help and outstanding team . Especially Daniel and JD. Calling in to Jessica was super pleasant and she is a class act

Christann H.

1/29/2014

Tarpy Heating and Air actually made my day today on the freeway when I was on my way to work just by a friendly smile.

They actually also installed my complete heating and air system on my brand newly built home in 2008 and I have never had an issue with it since. That's why I had to come here and comment since now they were fresh on my mind again.

Keep the smiles going guys!

Kristin D.

5/18/2020

I hired them for both AC and plumbing repairs. They came back multiple times at no additional cost to me. I very much appreciate the additional customer service.

Stevie J.

3/15/2022

Matthew Delgado And Dawson McClanahan Are Awesome!!!

They completed a four-day job in two days and are very detailed oriented and very good to work with! I highly recommend them be hired for any air-conditioning heating or plumbing service!

Lorraine S.

7/27/2021

We had an outstanding experience with Tarpy. We were given six estimates to choose from. We picked one that was our best option. The price was right! And a week later They replaced our HVAC and vents and ductwork in the attic in 2 days. Chuck , Keegan and his team were on time explained everything they were doing and worked non stop. They cleaned everything after they were done and were very professional. I would highly recommend this company !!! Great experience

Monica H.

03/09/2015 12:00:00 SA

The plumbing contractor arrived on time and drained and inspected our water heater. He went over everything he did and gave suggestions. We have a water softener and as a result rust accumulates at the bottom of the tank, he suggested cleaning it every 6 months. Our heater is 6 yrs old and he said we should consider replacing in another year or two in order to prevent any problems. He suggested that when the water heater is replaced we purchase a pan to collect water in case there is leak. We were very happy with the work that was done. When the time comes we will contact Tarpy plumbing to replace our water heater.

Graham S.

7/28/2022

Called for a diagnostic, but the technician determined our AC system is not working. 20 yr old system and he recommended putting 2 different parts on the system, topped it off with Freon and signed me up for the $99 maintenance plan. A total of over $1300 to put bandaids on the system and said we should consider replacing the system in 2-3 yrs. A month later the AC stopped working again and the next tech that came out told us the system is shot and needed to be replaced. Why did the first tech not determine that!? I ended up getting a partial refund but still not happy about getting worked by the technician. I don't think all their techs are like this but they definitely have some techs that will take advantage of you if they feel they can. Definitely unethical and borderline illegal. Normal homeowners do not know the ins and outs of their AC, heating, plumbing, etc. so to take advantage is pure greed and evil.

Adam D.

3/16/2016

Trent was great and went above and beyond when he serviced my air conditioner and furnace. He gave me tips on how I can clean my air conditioning unit on my own and he confirmed and fixed a gas leak on my furnace that I had concerns about. Trent made sure all my duct work was connected properly and if it wasn't he made sure to seal up all the holes so it would last longer. I will definitely use Tarpy heating and air again.

G D.

01/03/2017 12:00:00 SA

Mike and Freddy arrived to fix the heater on the same day I called. They were on time, clean, polite and thorough. They fixed the problem and I have heat once again! I definitely will use Tarpy again!

Jason G.

1/24/2021

Quick response and good work. A little pricey and the lost my check for a month which is why the don't get higher rating

Robert E.

4/22/2022

Had Tarpy install a new hvac with heat pump. They where awesome.

Both Hugo SR. and Hugo JR. Did an awsome job. Always clean and answered my questions. They took out my old stuff and had if removed from my yard quickly.. always working and always aware of there mess.

I would always use them. He even said if I had questions he would try and answer them.

If you have Tarpy install ask for them by name

Christopher S.

09/10/2023 12:00:00 SA

Had JD and crew install air conditioing in our home. They were quick, professional, courtesy and friendly. No troubles or issues through the whole proccess. Any concerns we had were quickly addressed and resolved. Tarpy recommended insulating our attic as well and did a wonderful job of blowing in the insulation. We are very happy with the work and price all the work Tarpy did.

John E.

4/24/2019

I would like to thank Cory for a job well done! I called Tarpy to look at a HVAC system for me that was previously worked on by Sears. Sears installed two thermostat and had wired it up the wrong way causing hot air to come out of the system instead of cool air. Cory showed up on time and ready to tackle my project. Cory thank you for the job well done, and for educating me on the system. Great customer service, great communication skills. Tarpy you guys have a great asset. Once again thanks Cory for all your help!

Marialy C.

3/27/2020

After having 4 estimates decided to go with Tarpy Heating/Air/Plumbing. We were impressed with Paul professional approach. Had 4 mini units installed and their staff has been professional and pleasant. Starting with their front line Jessica, Jackie, Cheryl. Miguel and Luis came to installed the units and were very accurate personable, and left their work area clean.
Had an issue with one unit and Billie was sent to access the problem, he also helped us understand how to operate the thermostats (we are not computer savvy‍) which it made it easier. So far, our experience has been wonderful. We highly recommend Tarpy.

Curtis A.

03/04/2019 12:00:00 SA

Cory was outstanding.
Great customer service and professionalism.
Walked me through all our options and quoted me the different options.
Very affordable and fair pricing.
We will only use Tarpy for all our AC issues and will request Cory from here on out.

Jake L.

06/07/2021 12:00:00 SA

Our 1960's California Ranch is pretty small, and has very little attic space. Jared provided us with a ducted split system option, that no other company even mentioned. We were excited to have a central-ac type experience, with the effeciencies of a minisplit type system, and it could fit in our tiny attic to boot. Jared was clear about the pros/cons of each type of system.

The installation team was top notch (shout out Ernie, JD and Dawson).

They were great about creative problem solving when a few roadblocks appeared in the installation process. They did a wonderful job keeping us informed, being honest about various options, and were so polite the entire time.

They did a great job cleaning up at the end of each day, and were on time every morning.

Ernie and crew were the real stars of the show on what was admittedly a difficult install job! We couldn't be happier with a our new AC system.

Sean J.

05/09/2017 12:00:00 SA

I've had the pleasure of doing business with Tarpy Plumbing Heating and air at both my business and home. Both experiences were great, and I highly recommend them to anyone looking for great price, exceptional service, and honesty.
They performed all work on time and within the budget, and were extremely knowledgeable. Paul and his team are great to work with.

Brenda B.

12/02/2014 12:00:00 SA

I called another HVAC company in Temecula to come out and fix my furnace. It's a company I had used in the past (but will never use again). This was the third time they had been out, and now I am convinced that the reason is because they had broken a terminal on my limiter switch, and didn't tell me.

Anyway, after spending 4 hours trying to find the switch, for which he was going to charge me $700, the repairman from the other company told me that I need a new furnace, because my heat exchanger was cracked in four places. I thanked him and sent him on his way.

I decided to call Tarpy Heating to see if they could come out. They had someone out the very next morning. Lloyd took the time to remove my heat exchanger (he said the other company did not pull it out, BTW) and we inspected it to see that it was in nearly perfect shape. Then he reassembled the furnace.

The part was in town, and the whole repair and replacement of the part cost $269!! The complete process was filled with professionalism, cordiality and concern from everyone at Tarpy heating and air. I highly recommend Tarpy for any HVAC work you might need done. They rock!

Bill K.

08/02/2017 12:00:00 SA

After our installation some 14 months ago we called Tarpy because the unit was cycling off/on. Had a prompt appointment set and were serviced By Tom H. Tom went right to work...very focused and professional. He quickly diagnosed a leak in the line that was covered by the installation and went to work on fixing the problem.

Found that Tom has been working on A/C issues since 1974, which pretty much makes him an A/C whisperer. His quick and accurate diagnosis was a relief to us given this was the first A/C home unit we've owned in all our years in Southern California (don't talk to me about the weather not getting warmer over the years!).

While here he checked our blower fan and blade (26 yr old furnace) and suggested if we invested in refurbishing said equipment we could significantly increase our cool air flow in upstairs rooms. Little did he realize that was my very next question. Tom returned as scheduled and had the fan/blower refurbished in less than 2 hrs, and was able to demonstrate the better airflow. Always hard to get full A/C upstairs in a 2700sq ft house but we noticed much better flow. By closing doors and managing our on/off control things are much better - all well worth the investment.

All is cool here for us here in Oceanside these days in our opinion, thanks to Tarpy's top service man. Solid service and follow through, just what we paid for!

Bill Kehoe
Oceanside, CA

Dennis H.

11/28/2014

Great service from Chris... and on Thanksgiving, no less (yep, my water heater decided to spring a leak and flood my attic the night before Thanksgiving). I thought their labor rate of $95/hour was reasonable. given the circumstances. Chris was super-friendly, helpful, and easy to reach. Would definitely use Tarpy again and recommend to others.

Summer T.

11/18/2020

Thomas came out and repaired a water line for us. We are thankful that Tarot's was able to send someone out same day and within just a few hours. Pricing was reasonable, Thomas was professional and knew exactly what he was doing. Will definitely use Tarpy's again in the future if needed. :)

Sue W.

03/11/2020 12:00:00 SA

They corrected their mistake. Their techs are friendly.reviews are important. Customer service is important

Melissa L.

7/26/2022

Robert was a true professional. He explained every detail of what he was going to check, how he was going to fix it, gave me multiple quotes with options and he didn't leave a mess behind like other contractors I've had in the past.
He even liked my dog and didn't mind that she wanted to hangout with him for a bit. Super nice, very professional, very thorough and detail oriented. I will definitely recommend Tarpy and Robert to all my friends and family. Thank you for such a wonderful repair experience!

Jessica R.

3/23/2023

Hernaan & Oscar came to replace our air duct system. They were very knowledgeable, professional, kind & friendly. They were on time and gave an informative assessment and proposed a great solution for an atypical, challenging situation, regarding our ADU.

Kelsey S.

1/22/2015

We are so much happier with this furnace. It replaced a Trane furnace that was only 13 years old. We don't think it was ever installed correctly (by a different San Diego heating and air company). It was so loud, and the house never seemed very warm. This furnace is so much quieter and by keeping the fan on low - very quiet - all the time, the house is much more comfortable. We originally had Tarpy Heating and air out for our annual service. They discovered the furnace had locked itself out because it was not working correctly. It could have exposed us to carbon monoxide. They advised us to not use it until repaired or replaced. The Heating contractor tech from Tarpy immediately put together some quotes and options for a new furnace vs fixing the Trane. Once we decided to replace it with the Carrier, Tarpy jumped right on it. They worked late on a Friday to complete the installation, since otherwise we wouldn't have had heat over the weekend. Thank goodness! Immediately after installation, the overnight temperatures dipped into the teens. Our new furnace kept us warm. Wonderful! Thanks so much.

Daniel D.

06/03/2020 12:00:00 SA

We had our broken old Freon air conditioning unit replaced by Tarpy, and they also had to replace the blower motor, as it was leaking oil. After they replaced the motor we noticed a very unpleasant high-pitched whining noise whenever the fan motor was running. We called Tarpy, explained the problem, and they were very responsive about coming out and figuring out what was wrong. The new motor was replaced with another (OEM) motor and the problem was fixed. Nicholas was the technician that came out twice (once to diagnose the issue, and the second to replace the motor). He was very professional, and reassured me when he came out the first time that they would resolve the problem to my satisfaction....and they did! We are very pleased with the service we received from Tarpy PHA.

Lisa C.

09/01/2017 12:00:00 SA

Chris came out on behalf of Tarpy Heating and Air He was professional and fixed our issue. He also stayed and answered questions regarding our other air conditioning units. He was helpful and honest. Thanks Chris for your help!
Jessica was helpful in responding quickly with an email regarding the issues and concerns Chris discussed with me.

D S.

02/12/2015 12:00:00 SA

After having to live with monitoring the washing machine each time we used it to prevent a flood, I finally called Tarpy Plumbing. Within the hour, Jason and Todd went through the washing machine drain, used their flexible snake to disengage whatever was stopping the drain from flowing properly.
I called Tarpy Plumbing early Monday morning and they sent Todd and Jason out that afternoon. The office called before they arrived and they began their work immediately. Our washing machine drain line had been stopped up for several months.

Once cleaned out, they set the washing machine on the highest and warmest setting to see if the problem was resolved, watching through the outside drain pipe as the water flowed freely. I've done several loads of wash and have had no drainage problems at all.

They were fast, friendly and efficient. They actually solved the problem and we could again wash our clothes without having to worry about a stopped up drain causing a flood. Last summer, we had called another plumber on Yelp and when he came out, he used his snake and then told us he would have to cut through the sheet rock to find the problem. We didn't agree to the complex process and we were charged nearly the same amount Tarpy Plumbing charged us, and the drain pipe was still clogged. That's why it took us so long to call another plumber. Tarpy is great. No beating around the bush, no suggesting far-out and unnecessary plumbing and sheet rock repairs. The Tarpy team went to work and fixed the problem. And now I'm a very satisfied customer and will not hesitate to call or to refer Tarpy Plumbing to repair any plumbing problems around our home.

Todd F.

12/09/2013 12:00:00 SA

Just got through withy appt with Tarpy to check out my heating unit (was just blowing cold air). Overall, very good experience dealing with Tarpy from scheduling to being on time and being friendly and trustworthy. Very good communications (email alert to let me know who my technician would be, a 20 min call in advance from the tech, and good explanation of the fix needed for my heater).

It turned out that the refrigerant in my unit needed to be topped off. Since it is an old unit, the tech needed to use the old stuff which is much more expensive than the new gas (government controlled stuff). He quoted me a price and gave me a few minutes to call a few other shops to compare pricing. The other shops said the pricing was reasonable and to go with Tarpy since the tech was already there.

Richard, the tech was done within 45 min from the time he arrived. My heater is working great now!

Thanks Tarpy, I'll be coming back to you when I need to replace my old equipment.

Bob J.

7/26/2017

We had Tarpy replace our HVAC system, including duct work. The price was reasonable and the workmanship very professional. Josh and Ryan were ontime and kept me informed. They treated my home with respect, laying tarps, cleaning after their work, and made sure I knew how to operate the system, including remotely online. I would recommend them to anyone looking for quality service.

Kim S.

7/17/2018

We had to go through this company because the AC still was under parts warranty. The initial cost was more than other companies but we really had no choice since we did not know what was wrong with the AC.
We had a better known company come out to check for 89.00. APH & A. They quoted us a price 300.00 more than Tarpy. Plus they could not tell us if the original fee of 89.00 would be deducted from the repair cost. They said it was up to the tech.
Anyway Tarpy was earlier than expected, which was great they sent a picture of the tech and he called before he came. Jeff finished the job in what seemed like no time. Every one I spoke with was pleasant and professional.
Maybe not as well known but very well worth it. Our final cost even included return check up visits. WAY to go ... Great service

Jessica H.

02/11/2018 12:00:00 SA

I purposely waited to be sure my review wasn't just based on the excitement of having new air conditioning and heating. Now roughly six months after having my old heater removed and new HVAC system installed, I can honestly say Tarpy and their team are THE BEST!! From consultation through install the experience working with them was completely flawless.

Paul was very patient in walking me through the different options and informative in guiding me through what was appropriate for the square footage and layout of my home. In their offices, the purchasing and install couldn't have been any easier without Jessica's help. She was ALWAYS on hand to answer any phone call and emails. She was a wealth of information before, during, and after the purchase. And certainly many thanks and kudos to the dream team. Josh and his crew came in bright and early. They worked quickly and efficiently. They left my home more clean than when they found it!! Total white glove service.

I would recommend the Tarpy crew without a second thought. Absolutely a pleasure working with them and truly a standup team you can rely on when making such a big/expensive investment into your home.

Jack M.

08/07/2013 12:00:00 SA

The crew that came to my North Park home were friendly and professional. Chad & his crew were top notch. I was told it would take about 2 1/2 days and they finished in two days. I have nothing but good things to say about Chad and his crew!!! I absolutely will refer people to TARPY HEATING AIR.

Kathie Z.

06/11/2022 12:00:00 SA

Our AC quit last summer, so we were in the market for a new system or repair. After reading reviews about various companies, we decided to go with Tarpy. Jarod came over and checked out our system, showed us what was happening to the AC and then walked us through all our options. We didn't feel the least bit pressured. We decided to upgrade our AC/Heat system and scheduled work to be done that week. A crew showed up at 8 a.m. and stayed for the rest of day getting our new system in place. Ozzy, Manny, and Eric were very professional, friendly, easy to talk with and ask questions. They did a thorough clean up after the job was done. Great guys!! I highly recommend Tarpy for heating and air. They're professional, very knowledgeable, respectful of your home and property, and super nice!! Thank you, Tarpy!!!

Gregg C.

8/16/2022

After receiving quotes and finally getting someone truthful we decided on Tarpy to replace our18 y/o HVAC. First off they were all very pleasant and professional. We ended up having a major issue after the work was done by Tarpy and there were 3 steps left. Fix some dry wall that was knocked off at the attic opening, and have 2 types of inspections. I had not gone into the attic where the Eq. was after the final inspection. However, something happened and to make a long story short, we had water dripping from our ceiling from the drip pan around the unit. We had no idea how this happened because everything was good when Tarpy finished their portion and we only had 2 other folks in the Attic to finish it up and they were not Tarpy employees.
I called Tarpy frantically because the water was ruining our home. They dropped everything and contacted the Management staff to see what they could do. Tarpy had water mitigation out within hours and had them repair the entire issue which took 2 weeks. What great follow through and there wasn't much finger pointing, they just wanted to get the job done and have satisfied customers.
In this world of consumers I don't find that level of professionalism or pride in work, not to mention their customer service was top shelf.
I would recommend Tarpy in Northern San Diego because they are honest and fair and have great customer service, besides doing great work!

Cassie D.

12/22/2014

Scheduling...flawless. They called ahead 15 minutes before scheduled window and said they were coming. Arrived on time, clean and professional guys. Very nice and knowledgeable. I'm not going to lie,I had some sticker shock. My choices were to replace the whole control unit or the entire water heater. Note-he did NOT try the big up sale for new units but he did not quote a price for just fixing what was broken either. At the end of the day I was ok with that because I already knew what the reliability of that particular system was. 2 identical failures 2 months apart on 2 separate units. They drained the tank and replaced the units. The whole thing took about 3 hours total and that was because they had to go get the parts. Overall, with the 2-yr warranty on the control system and the professionalism of the guys doing the work I feel comfortable with the transaction. It wasn't cheap, but everything was quoted up front and there were no attempts to push add-ons which I am happy about. Would use them again but might compare prices first. Great response time though. Quality company.

Earl B.

10/21/2019

Just want to say thank you so much to the crew from Tarpy PH&A, Cole, Artie and Cheryl for the wonderful job adding a UV light to our HVAC system and increasing the size of the cold air return. The space where the unit is located under the house is incredibly small. But they managed to get this very difficult task done. Everyone was very helpful and professional. Thanks again!

Brian M.

1/27/2017

Tarpy did a great job. Daniel was out on short notice Monday Jan. 23 and diagnosed my heating problem. They ordered the part and had my heater fixed on 26th. They were reasonable price and friendly to deal with.

William P.

4/14/2020

After 22 years our HVAC finally needed to be replaced. Mark and Luis installed a new Trane system very efficiently and in very tight quarters, with Cheryl backing them up at the office. I would heartily recommend them!

Jason H.

1/26/2015

After doing some minor plumbing work myself, I noticed a soaked bedroom closet opposite where I was working. I called on a Friday night and Tarpy's Plumbing sent someone out the next morning and he did a thorough search for the source of the leak. He also didn't mind all my questions or offering advice for future do-it-myself jobs. In the end, we determined the most likely cause was the water that leaked before I re-tightened the valve leaked under the base board rather than through the wall which is what I thought was happening and why I called. He was thorough in his search and professional and provided a fair cost considering the time that was spent even though no repairs were needed. We kept watch on it over night and will certainly call for any future plumbing repairs. He did fine a loss in pressure which he wasn't able to locate. We're keeping an eye on water bills and the recent problem area and will surely call them again if we notice anything.

Erika C.

2/23/2023

Today we had a heater installed in our apartment by Tarpy. They worked diligently through the project. They They were very considerate and got the job done successfully. Oscar and Chris did an amazing job!

Anna A.

02/11/2015 12:00:00 SA

I am really grateful because our downstairs toilet was leaking water from the tank and required that the tank be removed from the base, bolts sawed out, and leak repaired and sealed. Plus, the tank was then remounted and the internal parts replaced. I thought for sure this was going to be immensely expensive, and I was dreading the bill...but I am pleasantly surprised to find that it was reasonable and below a quote I got from a better known company. Considering the nice and professional plumbers did a great job, I am thankful for the better deal! Will definitely use again because of the reasonable prices!!

Joe S.

8/22/2013

I've used Tarpy for air conditioning work for almost 3 years now. I first came across them because my business was required to have air filters changed every quarter by a licensed HVAC contractor. The contractor selected by my property manager charged me $75 for a filter replacement 4 times a year. That seemed like a lot to me for something I could easily do myself. So... I called Tarpy Heating and Air and I just happened to get a hold of the owner Paul. Paul told me he would be happy to become our service provider and he would do it for much less every quarter and just asked me to think of him when I had another HVAC need.
So, Paul or one of his guys have been replacing my filters for 2 years, always discreet and professional. About 2 years later I decided to put AC in the house. I did shop around a bit and Tarpy gave me a great bid. It was a couple hundred more than 2 other shops I talked to, but I knew I could trust this company to do it right and to fix anything that might go wrong without any difficulty (which in my experience is not always easy to find.)
Everything went great with my installation and I've had great use of my AC for the last year until we hit our first hot week in June. My unit stopped working on a hot afternoon, no sound and no movement in the unit. I called Tarpy and talked to Richard who sent out a tech the next morning. Something in the unit had failed under the first heavy use so the tech Adam replaced a small part for me and said that it was such a simple fix that there was no charge to take care of it (Awesome!)
My furnace is about 24 years old and I know I'm gonna have to swap it out this fall or next and I plan on calling Tarpy again.

Margaret B.

7/19/2023

Chris Fellows was amazing! He did a thorough job investigating a potential water leakage and spend 45 min checking ever possible suspicious spot. But what I liked best is that he took pictures and explained exactly what was happening and what to look for in the future. Now I don't feel like our AC is a mystery and that I have a trust worthy person to call if anything ever is amiss again. Sometimes it's the little things that make an experience exceptional.

Lisa M.

8/18/2022

We had a great experience with Tarpy plumbing! We had a tough plumbing issue that seemed impossible but Gabe, Anthony and Ron made what looked like an impossible job doable. We had a few estimates and suggestions that would have cost us a lot more money and would mean tearing up tile and floor boards but Anthony had some great ideas when it came to removing some old cast iron pipes that left our our floors intact. I would highly recommend! They also replaced our HVAC a few years ago and service was great! Thanks Tarpy heating , plumbing and air!

Marie L.

1/30/2015

Chris came out the day after I called to give me an estimate on installing a tankless water heater. He was very professional and friendly. He said he could install it the following week and he did! Anyway I recommend their services.

Phillip P.

6/17/2023

We were looking for an all-encompassing HVAC plan to keep our heater/air conditioner, sewer repairs, and hot water maintenance current and safe. Tarpy Heating, Plumbing, and Air Conditioning provided my wife and I with their Platinum Plan. This plan included quarterly visits to inspect our systems to avoid unplanned equipment stoppage. Today, as part of that plan, Tarpy sent their HVAC tech, Robert Stillwell, today to perform routine maintenance of our HVAC system. While in our house, Robert was very professional and explained to us what he was looking for and then provided us with a detailed report on our system. He was a very pleasant person with a friendly smile, and excellent manners. A job well done.

Ryan E.

4/16/2020

Thomas came out to our home and did an outstanding job and was very professional and polite. He gave us all the options on the repair and the work he did was great. We spoke to Jessica and she booked the appointment and was also very nice, professional and helpful. Overall we were very impressed with the level of service we got. We would not use anyone else but Tarpy.

Chris B.

01/04/2021 12:00:00 SA

Everything was perfect. Alex is very professional and knows his stuff. Showed up on time, fixed the problem and was kind/courteous

Robert C.

03/08/2020 12:00:00 SA

This is a 10-month ownership review/short novel of a Mitsubishi Ducted Minisplit System installed by Jason and Nick in a one-story home located near Mission Valley.

So it's hot now in San Diego. Didn't used to be, but it seems the human race is killing the earth so A/C is a part of life. Our house was built in the 50s, has no insulation anywhere, and gets crazy hot - in the summer of 2018 it was regularly 95 to 98 deg F in the house. We shopped around a lot for A/C installers and systems, and we decided on Tarpy. In total we got eight quotes from eight different installers for a number of different system types - wall-mount mini-splits, central heating/cooling, and ducted mini-split system. The ducted mini-split looked to be the best option, so long as the units fit in our (tiny) attic, and were quoted to us by Tarpy as marginally more expensive than the wall mount system. (More details on the system are further down)

We are cheap. A/C is expensive, and I wanted to save as much money as possible. Tarpy worked with me on this by doing the following:
- They allowed us to run our own 240V electrical for the system
- They allowed us to buy (Nest) thermostats elsewhere
- They allowed us to run thermostat wire ourselves
- They allowed us to pull our own permit for the system, rather than Tarpy going to the city to do it

This was much appreciated, and a large part of what made me choose them. Here's the other reason. Another reputable installer quoted us a few hundred dollars lower than Tarpy for the same system. I called Scott at Tarpy, and he matched their price. Awesome. We booked a 3-day period to install the system.

Installation:
Overall, Jason and Nick were very professional and courteous installers. They worked hard in a very small, hot space for many hours at a time, building the ducted system in our tiny attic. They were very conscious of our cat whom we locked in a bedroom to prevent him running out or interfering. They were polite and did their best to ensure minimal inconvenience to me while they worked. After installation was complete, there was a small issue with the system which was rectified by Bowen, who came out to troubleshoot, and was very knowledgeable and personable. The issue was a set of signal wires that needed to be swapped. After this was done, the system now works perfectly.

System Info:
We have two 18K BTU units; one for the living room and kitchen, approximately a 600 sqft area with vaulted ceilings. The other unit goes to four bedrooms. All of these rooms currently have no insulation and paper-thin windows from the 50s (on the to-do list). Based on our current testing, the units can maintain an inside temperature of around 80deg, but not lower, on the hottest of San Diego days. This should improve once the walls and ceilings are insulated. Each unit has its own Nest thermostat, which functions very well with the Mitsubishi system and we are very pleased with the User Interface. The two units can be run together or separately, however they cannot perform separate functions (one cannot heat while the other cools). The units+ducts filled our entire attic, which is now unusable - this is my only real complaint at the end of the day. It is very impressive that Tarpy was able to shoehorn this system into our attic, however I was under the impression it would still be somewhat usable to run wire, etc. It is no longer accessible.

Our highest SDGE bill occurred in January and cost $224 (one zone of the system ran for 4-7 hours heating most days of the month). Highest summer bill was about $190 (one zone ran for 4-9 hours most days of the month of July).

Bottom Line:
We are very happy we went with the Ducted Mini-Split system, as it seems to the best of all worlds - more efficient than central, no ugly boxes on the walls like traditional mini-splits, able to cool all rooms of the house unlike wall-mounts, less invasive ducting than central, and smarthome-compatible using smart t-stats. Also very quiet. The BIG downside is that our attic is totally unusable now; we'll have to get creative in order to re-wire parts of the house that would've been easy if the attic was usable. SO, if you are renovating and plan to do a similar mini-split system, and have a small attic, DO YOUR WIRING/WHATEVER UP THERE FIRST! Overall, very happy with Tarpy as installers; if I had to give them some constructive criticism, I would say this: knowing up-front that we would have no attic anymore would be ideal, but I understand if that is difficult to estimate. Maybe give a more generous space-consuming estimate in the future.

So yeah, ducted mini-split systems. Tarpy installs them, and installs them well. Tarpy is responsive,
professional, accommodating, flexible, and totally does not give off a salesman-y or sleazy vibe like some other contractors. I feel comfortable that if there are ever issues with my system, they will work hard to rectify them. If you are in the market, call Tarpy.

Mia S.

03/06/2022 12:00:00 SA

I am so happy with my new Mitsubishi cooling and heating system installed by Tarpy.
I am in an older building and the set up in my unit was extremely complicated. I had another company come here five times bringing two different units without being able to figure out a solution on how to replace the air handler. The old one was not compatible to modern units and the set up in my ceiling was dated and awkward.

I decided to call for a second opinion and in walked Jared and he was very confident in how we could solve the issues by moving the air handler to my attic.

My technicians Cole and Ryan were fantastic. They took great care of my home, always cleaned up and worked very hard. The project took a little longer than expected but they never complained and were always polite to me and my pups.

I'm so happy I have this sleek, hi tech and modern unit instead of the traditional square or round ones that would take up more space. That's definitely important since it sits on my balcony so I always have to look at it through my glass door or sit right next to it.
Now I have more space and it is so quiet!
Since the weather has been so strange in the last month I have got to use both the heat and cooling and both works perfect and we have passed the inspection.

I'm so lucky I found Tarpy because you could not beat the price either!

Grant S.

03/10/2014 12:00:00 SA

John came out to my condo on a Friday to troubleshoot my central air that wasn't working. He was very friendly as well as knowledgable and professional. After checking out my system he took the time to explain exactly what was causing the issue and what we could do to solve it.

As it turned out, it was time to replace the FAU altogether. The one that I had turned out to be about thirty years old and rather than put money into that old hunk of junk, the best plan was to just bite the bullet and install a more current and energy efficient heater and air conditioner.

Here's why I am so happy with this company. There was NO high pressure sale. I never felt like I was being taken advantage of. I admittedly know nothing about HVAC, and that's a very vulnerable position, but John never pushed. He presented me with all the options, gave me his professional recommendation and allowed me the time to think it through and make the decision for myself.

John returned the following Monday (today as I am writing this) and did an absolutely impeccable job. He took his time and made sure everything was perfect by the end and I am so happy and appreciative of the work that he did. It is absolutely perfect.

Thank you so much to Tarpy Heating & Air, specifically John and Paul. Your integrity is unmatched in the industry. I cannot say enough about the wonderful job you did and I will look forward to referring you to all of my friends and family.

Dero I.

12/26/2014

I live in an old house and have had problems with bathrooms not draining properly for years. Finally bit the bullet and had them completely replace the pipes. they were nasty and the team had to tunnel under the house. they arrived on time, cleaned up each night, were exceptionally polite and completely cleaned up after themselves before leaving. It was a 5 day job -so I cannot tell you how pleased I was at how they worked to be nonintrusive, to explain each day what they were doing and the next steps. Not a cheap job, but I think it was a job well done and that will allow me another 50 years of a well performing bathroom!

From bid to estimate to arriving on time for the job to finishing when they said they would to cleaning up and beyond. Where dirt had gotten on a fence when they dug, they washed the fence down before they left. They even put some of the dirt into a flower box for me when they didn't have to do that. Great company to work with overall.

Thanks agin guys!!!

Patricia W.

01/03/2023 12:00:00 SA

Matt was here today for our annual inspection. I just wanted to send a message to thank him for his courteous and professional service. He was aware that we were concerned about our furry friends so he took care to ensure that they were secure. He was thorough, polite and pleasant. Thanks Matt!

Sue G.

02/01/2020 12:00:00 SA

No heat for two years in San Diego isn't much of a hardship...until it is, and this winter put me in front of my oven (illegal) and a space heater (expensive) too often. Tarpy Heating & Air was recommended by my condo complex and I found out why. But first, I had to get past my surprise when two guys in their early 20s knocked on my door. How could they possibly know what to do? I was about to find out.

Cole and Artie were dedicated, determined, respectful, and dogged in their pursuit of getting my condo wired for heat. It wasn't easy. My complex is, well, complicated... eventually they called in the cavalry (thanks, Jeff!) but that's what you want in a professional: knowing what they know and what they don't know and who you gonna call? It took longer than any of us expected, but that wasn't anyone's fault. That's life.

What really impressed me was how well the guys worked together. Constantly communicating, troubleshooting, thinking ahead, trying not to disturb me or bother my neighbors. That's the job, too. Even more impressive: Cole was acting as supervisor to his same-aged apprentice, Artie. That's what I call an ideal way to learn on the job.

So, they may have started out young guys, but they walked out of here grown-up, accomplished men. And they'll take this experience with them when they come to your condo or house. So let them in the door so they can get to work!

And a HUGE shoutout to Project Coordinator Cheryl Erpelding for making it all happen. From start to finish to days after, she was on it, every step of the way!

Donna W.

09/11/2019 12:00:00 SA

When it is hellaciously hot during a heatwave it is easy to be grumpy, especially when I am dripping with sweat as I work in my office in San Diego. Then when I found out the whole a/c unit needed to be fixed I sunk even lower into my heat exhaustion. When the Tarpy guys showed up I was not feeling it. After they started working and I saw the professionalism, kindness, and attention to detail I started feeling better. The smiles and consideration that they were working in my work place was greatly appreciated. They worked hard. They worked fast. They briefed me as the job went by and explained what they needed to do respectfully and not in a condescending way. I started smiling. I appreciate good work. I appreciate people who know what they are doing. I appreciate Cole and Eric. They are the right team for this job and did their company proud. Thank you Tarpy for helping us out n such short notice. You turned a bad situation good again.

Lynne C.

2/18/2022

Robert S. came out and did a service on our furnace. He was easy to work with and explained everything.

Sarah G.

10/25/2022

I can't believe that my service was done on 10/12 and the transaction is still pending with my loan. I called Wells Fargo and they said they are waiting for correct paperwork on Tarpy's end so I can start paying it off.

Also, to get the final permit I would need a third party to come out. Third party doesn't have any availability until end of December. I asked Tarpy if I can use another company to speed things along. After a week of waiting I called them yesterday to follow up. I received a call back today saying that the third party agreed to fit me in and so I called them right now and they said No, they are completely booked.

I honestly don't know what to do. So frustrating with this company.

Ig L.

2/27/2017

I'm not even going to get into my first interaction with Tarpy technicians ( I'm just going to leave it the fact they had an ex con come to my home. Second chance- this time around Daniel their lead Tech came out and after looking at the system told me that I needed a new gas valve on a fairly new system and would call me with a price. A few days later I get a call from some lady that says it will cost me $800 and two weeks to get my furnace fixed or for $2500 they can install a brand new furnace next day (seemed a little strange) so I decided to call Asi heating and air to get a second opinion. Next day Scott with Asi came out and fixed the gas valve within 30 min for around $100. Since my wife was pregnant with our first child at the time it was nice to get it fixed for her comfort on the spot. Stay away from tarpy heating and air, they seems like they don't know what they are doing and are all about charging the customer as much as possible. And not being honest by fixing the issue for a lower cost .

Nae O.

06/10/2020 12:00:00 SA

During this time of sheltering in place, DIY's can be dangerous. Just ask my bathroom ‍. Tarpy plumbing saved the day. Alex, the plumber saw my handy work and explained (in non plumber speak) what needed to be done. He did an excellent job and didn't judge my...mistakes ‍

Dana B.

12/29/2016

We are very happy with the work performed by Tarpy. They are professionals in HVAC and Plumbing works. Daniel is exceptionally great! He did wonderful jobs and explained many technical questions. They are well deserved 5 stars.

Ryan W.

03/03/2012 12:00:00 SA

Fantastic all the way around! My heater broke on a Friday afternoon, Paul came out that evening gave me a quote, and then returned Saturday morning and installed a brand new heater, in just a few hours, for a way better price than the competition, and sooner than they would too! Not to mention a warranty/service plan that is hard to beat! Tell you what, the next time I need HVAC work done, Tarpy Heating and Air will be my first call!

I would recommend these guys to anyone! Lets keep it local San Diego!

Matt J.

11/16/2020

We had an excellent experience with Tarpy. Very polite and professional, easy to work with and honest technical advice. We had an issue with the new A/C unit we requested being put on back order so they upgraded us to a better one at no cost and worked to ensure it was up to my HOA specifications. Great communication throughout. They're going to be my go-to San Diego HVAC service for life.

Richard B.

07/02/2019 12:00:00 SA

Tarpy team Cole T. and Jake Y. Completed the installation of a new A/C unit in less than a day. The job was completed in a professional way. They went over and above looking for any air leaks and sealing everything.
Richard

Scott O.

04/02/2022 12:00:00 SA

Want to thank the guys at Tarpy who came out and installed my mini split system--Matthew, Dawson, Chuck and Cris. Sorry if I left any names out!

Johnny R.

2/23/2015

After we tried to clear our kitchen clog ourselves we realized that we were in need of a plumber. We had tried other San Diego plumbing companies in the past but were not satisfied with neither their services nor their prices. After checking around we decided to try Tarpy Plumbing. David arrived promptly the next morning and snaked and cleared our kitchen drain. We also had been dealing with a leaky upstairs toilet that was progressively getting worse, was too small and had caused costly repairs in the past from a different plumbing contractor. David described the problem gave us a reasonable quote to repair the toilet but said that because of the nature of the leak he could not say that it would not leak again. That was because that toilet was never installed properly and became damaged after usage. We appreciated his honesty because the price quoted for repair was a little more than the one for replacement. Our past experiences with the previous plumber was being charged over twice the amount for a repair that lasted for only about a year.. We had already decided we wanted to replace it with a right height efficiency model that we saw at Home Depot and told him that is what we would rather do. He then removed the old toilet and replaced it with the new one. He took care covering the stairs to avoid any leakage on our carpeted stairs. When finished with the job he completely cleaned his work area. The finished job looks good.

David was very courteous, professional and provided excellent service. In the future we will have other plumbing jobs to do and we will definitely be using their services again. We highly recommend them.

Clint M.

6/21/2020

Our 25+ year old HVAC needed replaced and the whole team from Broc to Ken to the actual install crew( Cole, Artie, and Nicholas) were very professional and provided prompt service. Even with an additional electrical issue came up with the fuse box, they spent extra time trying to troubleshoot the problem and was able to rectify the issue. I have no problems using this company in the future and recommend them to anybody that needs their HVAC replaced or maintained.

Tad W.

1/22/2015

Lying employees, way too expensive.
They claimed my repair would be about $95.
They were at my home for 45 minutes refurbishing the flame sensor, then charged me $160. (About $200 hourly!)
I explained my consumer experience to their rep, thinking it might help them tighten up their ship for future communications and labor, but he started arguing with me, as if it wasn't actually my experience. I don't think he understood I was trying to help them.
He said the manager would call me, I said o.k. I waited 5 weeks for the manager to call me, he never did.
The rep called back, saying the manager decided not to call me, and began again to PRESSURE me to pay them IMMEDIATELY.
Meanwhile, my heater is beginning to malfunction again intermittently.
Okay, here's your check, and your Yelp review....
Avoid Tarpy.

Mark S.

7/22/2017

Even though I live on the coast, we do have some very hot days here in the summer. On the occasion where I've needed to run my A/C this summer, I found that my unit was broken. Tarpy Plumbing Heating and Air came to my rescue! I work literally all the time and so I was worried about finding an appointment in a timely manner. The other competitors to Tarpy were booked out so far and had such poor customer service, that I was so impressed and relieved to experience excellent customer service when scheduling an appointment. I was able to get a weekend appointment at no extra cost. Despite having a two-hour window for which to meet the technician, the technician was prompt, showing up at 12 on the dot.

My technician was excellent. John was friendly, professional, honest, and very knowledgeable. He gave excellent explanations and was methodical in his approach to determining what was wrong with my air conditioning system. He also gave recommendations on how to maintain the AC system. I felt as if he genuinely was interested in fixing my problem and that he wasn't going to try to sell me something that I didn't need. He fixed my A/C unit and now I've got cool air for those hot San Diego summer days.

Thanks again to John, for his professionalism and hard work. He is an asset to this company, and I recommend Tarpy all the way! Great work!

Mark C.

3/29/2016

Exceptional! Paul, the owner, gives a thorough evaluation and detailed estimate, evaluating all your personal needs and energy usage. Paul corresponded with me during the interim of my escrow as I needed documentation to complete my loan. He was quick and responsive and gave my underwriter everything he needed. His installers were there the very same day we closed! Clean, professional install! And his prices.....the best in town! Nobody can come close! San Diegans........don't waste your hard earned, precious time......forget the multiple bids! This is the guy you want! Thank you to Paul and his team for getting my family in a comfortable, safe, long lasting furnace and air conditioning unit.

Charles W.

3/16/2022

I recently purchased a 95 year old house with an 80s floor furnace
that is, at best, temperamental - my description is it has three
settings: too hot, too cold and not-at-all. Joe Ates, the technician,
was very professional and did as thorough a diagnostic as possible - something many companies will no longer perform for a floor furnace.
Although the furnace may be headed for the junkyard, I recommend
Tarpy PH&A and will keep them in mind should other issues arise.
Which they have, and will, in a rickety old house.

Joanne H.

03/02/2022 12:00:00 SA

Despite the fact that it took one more day to complete the job, I found Cole and Ryan to be dedicated, hard working, pleasant and responsible young men. They answered all my questions with confidence. They didn't stop to take breaks. They discussed matters with each other. I trusted them in my house. Their back up people, Ozzie and Vince, were equally pleasant and hard working. Then there were two guys (one's name was Richard) who helped lift the unit up into the attic and were amazingly strong. Oh, I can't forget Cody who came and explained the job to me and helped me to figure out the best approach.

James S.

5/31/2023

Chris and Jonathan did my annual AC checkup. Both very friendly and professional. They worked quickly and made sure I'd be ready for the coming summer.

Carlos R.

07/11/2020 12:00:00 SA

Quick to respond, same day service during the heat wave. Nicholas Gildark was excellent. Very knowledgable and helpful. Fixed our AC unit in less than 1 hour. Highly recommend using Tarpy. Request Nicholas if possible.

Tamara D.

03/09/2020 12:00:00 SA

The installers Jason and Crow from Tarpy were so professional, knowledgeable and friendly! The past few weeks we had been receiving quotes on installing a new HVAC system in our house and because of Tarpy's professional and personable nature, we chose Tarpy to do the job. Not only did they do the job well and educate us about the system, but during installation we had mentioned to Jason that we had some ongoing plumbing issues which all had been fixed several times in the past few years but yet we continued to have the same problems. Well the installer contacted their office right away and had a plumber come out within a few hours to inspect the plumbing situation. I was super impressed with Tarpy's prompt response. Customer service is super important to me and dictates which companies I use, which restaurants I frequent, etc. So not only were they professional and prompt in installing a new HVAC system that works great, but they took care of my ongoing plumbing needs as well :) thanks Tarpy Team! I will definitely be referring you to everyone I know.

Lora O.

8/21/2020

I had Tarpy out last summer. I saw them at the Fair. My Unit in Scripps Ranch is 36 years old at that time. Technician said it was too close to the
house and would have to be moved. I have turned it on once in 17 years and with cathedral ceilings it took a long time to be effective. He
said I need to replace the furnace in an attic over master closet. I have
never turned it on I said your talking about more than $5000 and he said
Oh yes, way more. I said no way. I saw a house being remodeled around the corner the beginning of this year and they put the new unit
very close to the house and facing the street (great curb appeal). I had
another company come out just now and he said since my unit is already
there, does not have to be moved. Restrictions are only for new construction. He just gave me a estimate for $4,500 using my heater
and adding a new coil. This includes installation of a New Efficient Air
conditioning unit.

Terri J.

06/09/2020 12:00:00 SA

Came to my house today to replace toilet water valve and flapper. The company seems very efficient. They contacted me quickly, offered free in home estimate, and were at my house within four hours. Thomas was the service technician and was very polite and clean during installation. He didn't seem to mind me watching the fix it being completed as I love to know how to do things myself and politely answered all my questions. As I write this review, I am still waiting for the Original plumber I contacted on yelp to call me. That company got great reviews as well but obviously were not as efficient as this one! Wouldn't hesitate to call them again if I had plumbing needs.

Bree Z.

1/30/2017

One of the main things that I use Yelp for is finding vendors that I've worked with before. Case in point ... our heating and AC ducting in our crawlspace was a mess with the wrapping around the insulation flaking off. I searched for ducting and sure enough, Tarpy came up first because I reviewed them 4.5 years ago.

Their receptionist made an appointment for a system tuneup the next day. Farzad came out to assess the situation and found the AC needed a few quick fixes, and that our ducting had leaks and was improperly sized in many places. Paul the owner came out and quoted a very fair price to get the work done!

Josh and Kyle came out as promised to do all the new ducting. Daniel did the AC fixes. Dane then did another project that we had been putting off with a low point in our pipes. Everyone was SO friendly and helpful and professional from beginning to end. Again, we're thrilled with their work. Thanks, Team Tarpy!

Jennifer G.

7/27/2022

The whole company at Tarpy, from executives to office staff to installers, were fabulous. Customer service was on point and installation was on time.

After several horrible experiences with other companies and technicians, Ozzy and JD were a breath of fresh air. They were knowledgeable, kind, responsive and dedicated to doing the job right.

We would highly recommend Tarpy and it's employees to anyone who would like competitive prices and excitement service!

Paul L.

03/07/2019 12:00:00 SA

Both Jeff and Scott were outstanding. My furnace is on its last legs, needed some work done instead of being replaced. They both helped me find a way to take care of the overheating problems without spending a fortune. Now our house is heating up quickly like it never has before. Jeff was especially awesome during his service visit. Fast, professional, creative, honest, and helpful. Half way through the planned fix, he found a better way to take care of the problem leaving me more options and even working AC, which has been broken for years. Bonus!
I would not hesitate to hire Tarpy again, and when my furnace does end up needing to be replaced, they will get the business.

pete m.

09/06/2017 12:00:00 SA

Even though it was the middle of summer I decided I wanted to replace my heater. Last winter I kept repairing the old one myself and I decided I would rather replace it now and be set for this coming winter. Both my wife and I were impressed with Paul when he came over, assessed our needs, and gave us an estimate. We had met with three other heating and air companies and when we met with Paul we felt so comfortable that we decided on the spot to accept his offer and schedule the installation. I cannot say enough positive things about the installation crew. Joey and Kevin were great. They were professional, courteous and more than happy to answer our questions. In addition my interactions with Jessica at the office regarding scheduling and billing were great. I had some questions and she was patient with me and got me the answers I needed.
It is too early to evaluate the heater and new duct work because it is still summer. It all looks great! My guess is that it will work perfectly but I should probably submit another review in a few months!
Pete McClintock

Steve C.

7/23/2023

They replaced a shut off valve and installed a faucet that we had already purchased. Charge was $900 and they were here for 2 hours. Requested a bill via email twice showing the breakout of parts and labor and my request was ignored both times.

To be fair the work appears to be good but I wouldn't consider a good deal with labor around $400/ hour it would appear.

I'm also very uninterested in the $12k water filtration system they were recommending and sending me unsolicited quotes to purchase.

Tanya P.

02/08/2022 12:00:00 SA

We took advantage of Tarpy's furnace and air conditioning tune up coupons we received in the mail. Phoning in to set up the appointment , I was greeted by a very friendly voice on the other end of the phone. Confirmations were made by email and text and Joseph A. was sent out as our tech. We were so pleased with how knowledgeable, thorough, and friendly Joseph was. Great customer service all around!

Monique F.

06/07/2017 12:00:00 SA

I received efficient & honest service for a plumbing issue in my master bathroom. Our tech Dane McGuire quickly and professionally solved the issue. The company was easy to work with & had excellent follow through.

Barbara J A.

6/15/2023

Tarpy provided a comprehensive quote and flexible payment options. Technicians Rick and Oscar came on time, were professional in all aspects of install. They encountered issues, but handled them without complaint. Thumbs up for new system ao far!

L K.

03/11/2016 12:00:00 SA

I highly recommend Paul and the entire team at Tarpy Heating and Air. My girlfriend and I recently decided to add central a/c to our home and Paul was able to come out the next morning for an estimate. The quick action and having the owner give the estimate certainly made an immediate good first impression. Upon arriving, Paul was professional, courteous, and very knowledgeable about which ac would best suit our needs. He offered a very reasonable price and was very accommodating with our payment method.

The installation crew was fantastic as well the day of the install. They were on-time (bonus!!!!) efficient, accurate, and very professional.

I highly recommend Tarpy Heating and Air!

Jason G.

7/31/2017

We had a new AC / heat and complete duct work system installed in Feb 2015. We were very satisfied with the system, the installation, and the price at that time. Last week, we noticed the system wasn't running as efficiently as it should be - We called for a service call for a check up on the system. John showed up to help us out. John also happened to be the rep who sold us the system in 2015 and was top shelf back in 2015! John gave me some solid advice on maintenance, thoroughly reviewed the system, helped with cleaning the outside condensing coils, internal air filter and provided general excellent advice. John and Tarpy went above and beyond the call for selling a system and supporting after the fact in our opinion. We would highly recommend Tarpy for any of your heating/AC and plumbing needs.

Luis R P.

2/16/2019

Quick, efficient, and effective.
Jeff was quick to find the problem with my AC/heater and offer me different solutions. He was very thorough explaining what the problem was, what needed to be done to fix it, and what the cost associated would be. The company has an excellent booking system and even text you a photo and info of who's going to your place. Jeff -the tech assigned to my place- was always on time. He kept me posted on the repair work, came to adjust the refrigerant charge the following day until it worked. He did a great job and I highly recommend Tarpy and Jeff! Definitely will be using them again for the maintenance and everything else. Thanks!

Deedee B.

5/18/2019

We needed a replacement heating unit for my elderly parents' townhome in Bonita at a reasonable price. Tarpy was recommended by friends and I'm happy to say, they exceeded our expectations!
No delays. We were able to schedule service for the date we needed. Because my parents are primarily Spanish-speaking we were VERY pleasantly surprised that the young men providing the service were also Spanish-speaking.

Miguel and Catalino were not only on time, but very respectful, hard-working, cleaned up after themselves and finished the job on a timely manner. We highly recommend Tarpy for any of the services they provide.

Gayle W.

4/20/2023

My family has been wanting heating and air in our house for a long time. My sister checked into Tarpy's and all the reviews were so good, we decided to go with them. I have to say that we are so pleased!!! The professionalism and the work were on point. We want to thank: Gilberto, Hernan, Erick, Caleb, David, Ozzy, Fredy, Buky, Ricky, and Dylan for everything they have done for us. They are awesome young men and if we had to do it all over again, we would call them. On top of everything else, they are so friendly and helpful. If anyone needs recommendations, take it from me and my family. Call Tarpys Heating and Air. They do good work and are very professional and they will get the job done!

Scott, I'm not leaving you out. You came out and explained everything to us and made sure we understood everything that was going to be done. You made sure that we knew what kind of system we were going to get and you made us feel good about getting the system. Thank you for your kindness and professionalism. And thank you for having such a good crew. We have our maintenance package so we can have the system maintained every year.

Thank you guys for everything!!!!!

Joshua N.

10/04/2022 12:00:00 SA

I called Tarpy to investigate the air quality and overall shape of our AC unit in the new house that we purchased. Robert was the technician that came out to our place. From the very beginning to the end, Robert provide exceptional customer service. He was prompt (even giving me a call 30 minutes before our appointment to let me know he was on the way), friendly, professional and EXTREMELY knowledgeable. He answered all my questions (which I had a million of) and did so with a positive, patient and helpful attitude the entire time. He did his inspection and then provided us with our options...never once being pushy or salesy. Because of his service, I'll be doing all of my AC work through Tarpy. Thanks Robert!

Alexandra F.

6/15/2017

From first call to the end result, Tarpy Plumbing, Heating and Air was on point! We are in the middle of escrow for buyers in La Mesa. We had to act quickly for our regular scoping company was not available. But how do we choose a proper one quickly? I went to Yelp for help. I sent requests for quotes to 10 companies. Many were unavailable, many simply did not do work requested. All responded yet one said, Please answer your phone I will be calling you. Jessica Nettles from Tarpy was the one who sent she was calling me. Sure enough she called immediately and responded she had a technician on the day requested and YES THEY DO THE WORK REQUESTED! Double win.

Bobby Steele showed right on time and got to work on the house. After many attempts trying to scope the property from front yard he went inside home. It took several hours to get work done. He did not stop for one minute and was determined to get it done. He worked through the hot sun, while he was completely covered in sweat. I offered him water and he said he was good. The boss/owner Brock came by to check on progress too! After it was all said and done he sent me an email an hour later with scope video and email update on the property. Shortly after I received an email follow up from happy Jessica Nettles checking to see we were satisfied. Yes, we are super satisfied and will be calling on and recommending Tarpy Plumbing, Heating and Air to all my real estate associates and clients.

David B.

01/05/2015 12:00:00 SA

I have a house built in 1940 which had no ducting system. The are also additional rooms which have no attic, making it a challenge to design and build a ducted heating/cooling system.

When John came out to inspect my project, he listened to my ideas about how to deliver air to the add-on rooms, and agreed it might work. He didn't offer the lowest bid, but he seemed to offer excellent customer service, so I hired the company to install all new ducting, a furnace in the attic, and a compressor/condenser unit outside.

When the installers showed up, they tried to follow my initial idea but ran into roadblocks which made it impossible to go they way I originally thought we would. They came up with innovative solutions and eventually got the job done, leaving massive holes in the walls where the ducts might have been run.

Then they sent Mauricio to fix things up and build a box to enclose all that ugly ducting. He did a fantastic job, never hurried, always took the time to get it right.

Dan G.

3/28/2020

I recently had our water heater changed.Thomas came out gave us an estimate and came back the next day to install the water heater.Thomas was very knowledgeable,professional and courteous.As well as Jessica at the front desk.Thanks!!

Brenda G.

8/20/2018

I am very disappointed. A technician from Tarpy came to check my AC about a year ago. The service call was $150 (nonrefundable but could be applied to the cost of the repair). He basically said my central air unit was irreparable, but for about $5000 they could sell me a new unit. So, this year, by chance, a friend with no HVAC experience replaced the capacitor (which cost $15), and my airconditioner has been working perfectly for the last month. I am amazed that a company highly recommended to me by someone I trust was so dishonest!!

Neil H.

3/24/2022

I have been using Tarpy Heating and Air for about a decade. I am always impressed with the service I get from these guys. We just had our AC, Heater and Water Heater replaced to run off our solar. They worked hard, ran new lines, replaced everything and then...get this... they cleaned up everything that they needed to move. They even swept the garage!!! Matt and his team get an A+. So easy and so friendly. If you need any HVAC work done, I highly recommend these guys.

Marlena L.

2/25/2023

Great service, highly recommend. Installed our AC in less than 3 days and fixed a lot of other ventilation issues we had at no cost. It is a top notch job and working great. The plumbing service is also top notch. We had several plumbing issues when we moved in and they were quickly resolved with Tarpy at a reasonable cost. The team was very professional, thank you David Estrada, Gilberto Zavala, Paul Burdick, and Gabe the drain specialist.

Douglas R.

09/11/2018 12:00:00 SA

I've used Tarpy a few times over the last 4 years for plumbing issues and have been very satisfied.

I recently had them replace an ancient Heating and Air Conditioning system that didn't adequately cool off the upstairs. Several house guests had mentioned it to me. Tarpy put in a new system and we promptly left for a few months of traveling back east, I called them when I got back and asked for a post installation review of things. I was looking for better results with the upstairs and reducing the noise. The new installation manager, Bowen, came by and agreed to reinstall the ducting and the registers and add a couple more wi-fi enabled thermostat locations (bedroom, guest room) so now I have four. The crew spent the better part of a day here installing a redesigned air distribution system and now everything is mo' bettah. Didn't charge an additional cent. I'm very satisfied.

John Y.

11/08/2022 12:00:00 SA

We wanted to change our AC/Gas furnace system to a heat pump system and decided to use Tarpy. They provided a very comprehensive review of our needs, and spent additional time with me on the phone to help me choose the best and the most cost effective system for installation. Chris and David arrived on time and were very efficient with removal of the old system and installation of the new. They also corrected a couple of errors due to the previous installation (correcting bad welding on the Freon line, and installing a correct condensate discharge). Chris and David clean up the work area and answered any of my questions before they left. The system has been working great. Thanks Chris and David, and Tarpy!

Nealie N.

3/28/2015

I started getting quotes for a new HVAC and Tarpy was the last quote to get. Randy came out explained everything in great detail. He explained the higher seer ratings and the lower seer ratings. After hearing what he put in his home we went made our decision and they came out and installed the very next day. We are super happy with Tarpy Heating & Air and won't use anyone else. Great price, Professional install and really nice folks.

Rolf C.

9/17/2021

Buddy came out and explained everything clearly and did a great job. Buddy also helped me with a potential safety item he found. Highly recommend TARPY and Buddy.

Randy M.

10/21/2020

The president of Tarpy called to acknowledge and apologize for their mistake and offered a years worth of FREE maintenance to make it right. The first happened today and I hope that they continue without issue. Kudos to Tarpy for making the effort to make it right!

Eyal E.

05/12/2023 12:00:00 SA

I had the pleasure of having Armando from Tarpy visit to conduct an annual inspection of our HVAC system. He was very professional and thorough. Armando took time to document the entire inspection via pics and video, and explained the findings and what needs to be done. I highly recommend them and will definitely pick them again.

Melissa S.

11/23/2020

I am so glad I chose Tarpy out of all the companies that quoted me. Paul Tarpy came out to scope the job and noted a number of things no one else had picked up. Once my job was booked, the new water heater was in within a week, and the date of my HVAC install actually got moved up closer, which was wonderful. Ken Chong, my project manager, communicated clearly and regularly so I knew what to expect with the job, the inspections and the financial part. Financing through my escrow was such a good option they gave me so the cost is minimal- helpful especially right now. They came back after my water heater install to replace the shutoff valves at no extra cost just to do it right. The HVAC team worked well together and had to come up with creative solutions to some odd things about my house, worked with me on the options and did an excellent job getting everything in right. I can't say enough good things about this company.

Ben J.

3/26/2021

Nicholas came by and did any excellent job. It was initially going to be a standard Inspection, but he took the time to let me know how my system was doing and make the required improvement.

Very knowledgeable and personable I would highly recommend.

David T.

6/21/2023

Great service and price on Trane furnace. Ricky and Oscar were excellent. They arrived on time, resolved some issues with our installation (old house) and even had extra parts delivered to our house from the office while they were here working. Cleaned up the area after the job was done, helped setup the smart thermostat, and explained everything they did and how the system works. Will definitely use them again.

Raechelle M.

7/17/2023

Wow. Such great service! We don't run our AC much, but of course it decided to fail us this past week during San Diego's heat wave. Tarpy services were actually referred to us by 2 of our neighbors, and we totally understand why. Communication and scheduling were simple. They understood the urgency of our situation as we have a 1 year old and can't just tough it out in the extreme heat with her in the house.
Jonathan was the technician who evaluated and ran diagnostics to figure out what was wrong. He was so good! Extremely professional, communicative and flexible about his arrival time. And he was able to fix our unit same-day. We will be requesting him for future service appointments for sure!

Julie G.

07/09/2011 12:00:00 SA

Our office is in east county of San Diego, and we were referred to Tarpy by the superintendent who built our house. We called them, the guy came out with a reasonable bid and we said start ASAP. The next day he and his 3 guys started working and finished the job in 2 hours. This was to install a brand new heater and air conditioning system. 2 HOURS!! Not a crappy throw it in two hours either. It was a good deal!!! We already called to get a second quote for our other office.

Robert A.

6/25/2021

Excellant company. Lowest price with a quality A/C & heat pump combination. Excellant service. We had a small problem trying to fit the
air handler into the attic and it caused some paint damage. They came the next day and repaired it like new. Men came after the repair and moved everything back to where it was originally. Their installers were careful, polite, and knowledgeable, It was an excellant job and I am totally pleased.
I compared many other companies and would highly recommend Tarpy.

Hank M.

9/26/2014

Can not tell you how happy I was with the serivce. Our AC went out a few weeks ago in the middle of one of the worst heat waves I have seen in Souther California in years. They were able to come out and service our AC on the second floor of a condo complex within 2 days of me calling. The guy that came out was very professional and respected our time, letting us know exaclty when he would arrive.

He found out we needed a new part (did not try to up sell) and he went digging in his truck at 6 pm on a friday and fixed our AC for the weekend while my parents were visiting.

Thank you Tarpy!!!

Dennis P.

7/13/2017

My wife and I were looking for an AC and Heating contractor that could take care of our problem quickly as our 21 year old system was about to die and it was very hot in July. After calling 3-5 companies which were all out 2-3 weeks on new installs, we were fortunate to find Tarpy Heating and Air. Paul came out a few hours after we called on a Friday night. The new system was installed the following Wednesday by Jeff and Jacob. Everyone involved was very professional, on time, and delivered as promised. We bought a top end Amana system which is very quiet and efficient.

Ben H.

11/03/2017 12:00:00 SA

Paul was super responsive to my request for a quote and Joey and Kevin did a great job installing a dehumidifier in my basement (which solved a mold problem). I don't think many of these get installed in San Diego, but they sent a specialist out (who was there at 5PM on a Friday) to get everything working well. I'll use them for future work!

Daniel Y.

10/09/2017 12:00:00 SA

Tarpy installed a new heating and air conditioning system at my residence about two years ago. This year, I had purchased the maintenance package, and I have been very happy with the service. Chris Northup, who inspected my air conditioning system in early summer, came out today to inspect the heating system. I like the fact that the same tech did both inspections, and Chris was great. He called me to verify that he was on the way, and he was on-time, as promised. He is knowledgeable and up-beat, and he makes a good impression on behalf of his employer. I also like the fact that Tarpy always sends a confirming email once an appointment is set up. I will definitely continue to use them for my maintenance program.

H V.

01/06/2019 12:00:00 SA

I found them on Groupon and called for their availability. The response was very prompt which I feel is rare. (In the past with other businesses I remember that service calls are usually routed to the actual technicians who are busy and instead want us to leave a message) Before calling Tarpys, I tried to reach another business who said they don't have appointment until 2 weeks. Glad I called Tarpys and I found better availability.

Bri attended our service request. She was very professional, nice and consummate technician. She inspected and completely went beyond to identify and fix our HVAC problems. I have to mention our home was tri-level and she had to reach the attic as part of her diagnosis. So you can imagine the total number of times she had to go back and forth from her truck to attic. She was completely agile, very knowledged while being polite and humble. She explained in detail (technicalities) upon finding a problem and it's fix. Towards the end I was so glad and felt fortunate we found Bri. I strongly recommend this business for all your AC/HVAC needs and I am a completely satisfied customer.

Peter T.

02/11/2023 12:00:00 SA

I've been using Tarpy Plumbing Heating & Air for a few years now, for annual checks and maintenance. Always professional and friendly, always explain options available to us without being pushing, always knowledgable about my specific system and requirements.

For a few years we have known that we would need a new furnace and AC coil; this last week during Mario's inspection, it become clear that the work needed to be done this year. Not having the kind of money required to hand, we made use of financing and Stephanie did a great job of walking through the paperwork with us to ensure we received the financing we needed.

Within the week, the work was scheduled and completed. The brothers Crow and Jasper took out the old system and installed the new one with no mess or debris left behind, shored up a weak beam in the garage and did a good job walking me through the new system and how to operate the new thermostat.

The new system is obviously much better than the 20 year old system it replaced but, nevertheless, I have complete confidence in the work performed, will continue to make use of Tarpy for future needs, and have no hesitation in recommending them to others.

C H.

3/13/2021

I called Tarpy after months of having the original company that installed my Trane heater not being able to diagnose the issue after many visits. Aaron M. was able to tell me on the first visit that it was a very expensive part on the unit. He was knowledgable and polite. I wish I would have used them when I had my system installed. Honest and experienced. I would highly recommend them.

Blair A.

11/12/2013 12:00:00 SA

I called around a few highly rated HVAC companies on Yelp and Angie's List. From the person who answered the phone to the technician who did the work, they all could not have been nicer. Plus, their rate for a furnace tune up was for batter than the others I called. I would definitely call them again.

Branko R.

5/17/2023

We had our air condition and heating serviced by Chris F.
The job was done well and thoroughly.
Chris was as professional as he was friendly and not rushed.
Our questions were answered carefully.
All in all it was very good and pleasant experience.
I would recommend ChrisvF.,and Tarpy ro everyone very highly

May C.

12/19/2018

Our plumber was very professional and did the three unclogging jobs very efficiently. I also felt that he was proud of the job he had done and gave us a guarantee if our drains got clogged again. We are very satisfied.

David W.

07/05/2023 12:00:00 SA

Had an annual tune up today. The tech Sam did an awesome job. He pointed out an issue that had not previously been identified. If not corrected it could cause problems in the next.couolemof years. A simple fix on my part, but could save me hundreds if not thousands in repair bills.

Great catch!

Dashmond S.

6/17/2020

From my experience I advise people to look else where. I had a leak on my roof around the air conditioning unit and called out Tarpy to come and give me an estimate to fix it. They sent a technician out and he told me pretty much what I already knew. The technician charged me $79 and that he would get me an estimate. I waited a week and never received it. I emailed the Tarpy in request for estimate but never received it. It's been 3 weeks now and I have not received an estimate nor email nor phone call. $79 for nothing

Angelica H.

1/13/2012

As a manager at a large apartment complex., I am very pleased with this company. They are professional and extremely prompt and very courteous. I use them quite frequently as we have older furnaces here and SDGE red tagged more than one.

It had been extremely difficult to get them repaired. The other company we use are hard to get a hold of and then just showed up whenever he felt like it (and it didn't give me time to get my tenants notified- as I am legally required to do so).

I have been using Tarpy Heating now for a while and would recommend them to everyone. They respond quickly, are on time and are really nice people.

Also, they charge fair and competitive prices. I am giving them five stars and would recommend them to my parents as well (and that is worth a lot).

Yung K.

3/29/2016

Paul contacted me and apologized for the oversight. The third party inspector never submitted his assessment to Tarpy which is why my account was never fully completed. He contacted the inspector and emailed me a copy of the report, and then he came out to walk-through and review the work completed. I appreciate the quick response and knowing that every customer's complete satisfaction is important to Tarpy. Thank you for resolving this issue!

Jessica V.

12/14/2022

I typically don't leave reviews, but I had to come on here and talk about the service and care that Paul B. had provided to me and my home. I genuinely appreciate the hard work, expertise, and professionalism he provided as I had an extremely hard time with getting the issues with my hot water corrected. First, my issues began with no hot water in my shower and Paul was able to easily identify and explain the issue. However, it turned into needing to get a pressure regulator installed as the water pressure in my home turned out to be very high. I'm very grateful that he was able to identify that issue so we could get it corrected. He also had no problem answering my millions of questions about the services and equipment he had to install. I highly recommend Paul B. & Tarpy Plumbing Heating & Air!

Anonymous E.

10/13/2020

We had a quiet cool install. Bruce came out to do an estimate and he was very knowledgable. He answered all our questions and even took time trouble shooting one of our faulty outlets. During the install, we had two workers Miguel and Chris who worked in 90 plus degree weather. They did a great job. I'm happy with our quiet cool. We put it to the test that night, cooler air circulated in our entire house. The quiet cool is exactly what their brand was, quiet and cool. There was a small mishap, Tarpy was quick to communicate that it would be fixed. Tarpy PH&A, thank you.

Don Castro T.

9/15/2023

100 percent satisfied with the service. Chris was very professional and is very knowledgeable and patient. I love how thorough he was.

Chip C.

6/13/2020

My old business air conditioner was not cooling properly so I called Tarpy. Jared arrived the next day. Diagnosed multiple problems with the unit. He came back the next day with the needed parts and had it running in no time. Jarid was very knowledgeable and professional, he told me he was with the company for many years, as were most of their technicians. It sounds like a company I can trust to keep my equipment running. I recommend Tarpy and will be calling them in the future.
Chip C.

Michael A.

10/25/2022

Tarpy heating and air conditioning company put a heater in my mobile home .I was very pleased in a timely manner, I was super pleased with the two men they sent out Crow and Jasper Lazaro. They were polite kept any mess cleaned up all the time and they were good about answering my questions. When and if I need any more Plumbing or AC done I will call this Company, Tarpy. When I call the office to ask about heating and air conditioning receptionist was super helpful which you don't always get and I thought that was a good start to. She sent a man out that day we went over everything and he explained very well to me what was wrong .So if you need an AC company this is the one to pick Five Stars.

Joey M.

06/01/2020 12:00:00 SA

Alex & co. were great. He is very friendly & easy to talk to. They repaired our connection to the garbage disposal, replaced the asb piping & snaked our drains from the kitchen sink. He explains things very well & will work with you on what really needs to be done. The front office is great as well with the phone calls, emails & updates. I would hire them again.

Amber O.

9/23/2016

I had an issue with my AC unit leaking and they were able to send a technician out the same day. Tyler arrived on time and was extremely helpful. He was very professional and personable. He went above and beyond to make sure the problem was fixed. I thought I would be out of luck on a Friday afternoon but they pulled thru for me. I will definitely be calling Tarpy with any future needs.

Char W.

03/03/2017 12:00:00 SA

I requested an appointment for a routine tune-up and Jessica was able to schedule in a timely manner. Farzad was right on time and reviewed the furnace. He was very knowledgeable and educated me in the need to check and replace the filter as needed. I also appreciated the brief note from Jessica introducing Farzad, his picture and some of his interests. I highly recommend Tarpy's and Farzad! Thank you!

Alan N.

12/05/2018 12:00:00 SA

I like to keep my local businesses supported by using them as often as possible. I needed an HVAC company to get my furnace back in order. I saw Tarpy Plumbing, Heating and Air and thought I would give them a try. I was very happy I did! Communication with them was easy from the start. I received regular text messages reminding me of the appointment as well as a text and phone call saying the tech was on her way. Brittany came out to fix the problem and she was great. How can I describe her? Brittany was on time, properly presented herself (clean and organized), polite and professional, clear communication, and she got the job done in good time and properly. Throughout her time with me, she answered any question I had about my heating system. If you are looking for quality work and friendly/professional service, call Tarpy and ask for Brittany.

Steward S.

3/23/2021

Tarpy did a FAU install this weekend, 3-20, and what an excellent experience it was. The crew showed up on time, wore the required masks, very carefully installed my new FAU and then left the work zone spotless. The installers made sure all was in working order, that I had all my questions answered and left me feeling I was a valued customer. I felt that the price I paid was an excellent value. This is a professional crew and a pleasure to do business with.

Emily G.

3/20/2015

The repairman, Keith, arrived within the two hour window given me by the receptionist. He was personable and friendly. He quickly got to work and determined that the pipe between the sinks was clogged. He took the time to explain everything and show me what he was doing. He also instructed me on the care I should take using my garbage disposal and how to avoid future problems. He was very helpful. I was also glad for the prompt service and scheduling as I had company coming for dinner. I would definitely use them again, as I have in the past, and recommend them to friends in need of a good plumbing service!

Ryan S.

02/06/2013 12:00:00 SA

I have referred Tarpy to many people after my parents used them. My parents went through 4 or 5 different companies and nobody could figure out a solution to getting central heating and air into there older home. Paul came out and figured it out that day, very impressive. The pricing was phenomenal and the service was great. From that point on I refer anybody I can to Tarpy and nobody has been disappointed

Marisa A.

02/07/2014 12:00:00 SA

Very disappointing. Technician came on Tuesday afternoon and told me that the motor had to be replaced. It turned out to be a very costly repair. But, I agreed to do it. He said he would order the parts from the supplier and come and fix the furnace on Thursday. He then called me on Thursday and told me that the supplier gave him the wrong part. He finally came on Friday afternoon and fixed it. It took him less than an hour to replace it.

In the meantime, I did a little bit of research and realized that I should have gotten a second opinion. I understand that the part that needed to be replaced can be costly. But, I still do not know how much it costs!!

The technician never told me how much it was for the motor and how much for the labor, just that it was a set price. Very opaque.

I learned my lesson. Next time I will go with the Trane authorized repair company. They will likely have the parts in stock, and hopefully I will be able to know how much I am paying in parts, and how much in labor.

Suzette N.

04/06/2023 12:00:00 SA

Sam the technician who did our maintenance was knowledgeable and very informative.
Great job!

Nilda T.

4/18/2022

One of hubby's friend recommended Tarpy Plumbing and Heating & Air. The owner Paul came out and gave us 5 options. He was very thorough and efficient. From the bid he gave us and installed all 3 units within 5 days. His crews was amazing group. Matthew, Dawson, Hugo, Hugo Jr., and Gilbert along with the delivery guys Zack & Richard. They did what they need to do and all was very efficient. They all wore booties inside and they left our place very clean. Thank you Tarpy crew. We got the Mitsubishi Electric Split System Air/Heating and we love it. Highly recommended and very professional.

Jamie T.

5/17/2014

Terrible experience overall. They failed to give me all the details of the installation up front. Took 4 visits to complete install. Showed up 6 hours late one of the days. Giant return HAD to be placed in a spot that was not where discussed and in the middle of the room basically. Do not use this company unless u want to spend a lot of money to be disappointed.

Ann T.

3/19/2020

HIGHLY RECOMMEND

I received a very comprehensive and a highly competitive estimate from a very knowledgeable individual from this company by the name of Paul Tarpy. After receiving several estimates from other companies, it became evident that this company was by far the best value and would provide the greatest service for what I was looking for in the installation of a heating and air conditioning unit.

Their project coordinator, Cheryl, contacted me promptly and saw to it that the work was scheduled at my earliest convenience.

Their work crew, Nicholas and Sergio, was dispatched to my home, and I found them both to be prompt, professional, courteous and highly efficient. I could not have been more pleased!

I could not recommend this company more!

Mark H.

8/14/2023

My main line from the curb to the house sprouted a pinhole leak. Tarpy's technician Aaron came out and immediately fixed the problem and also noticed that my sprinkler system was connected to high-pressure city water. He suggested that we move the sprinkler PVC pipe above the pressure regulator and thus preserve the system. This was done by Aaron and his helper Ronnie. Both worked hard and I had the entire line replaced.
I can't thank Aaron enough as he was a hard worker and very easy to get along with, great at explaining things, and left the whole area spotless despite a lot of trenching and dirt.
I highly recommend Tarpy.
I spoke the Aaron and Ronnie's supervisor, George who was also very friendly, and was told that if I ever have an issue with the work done that they will stand behind their service.
Great job guys!

mark c.

05/08/2020 12:00:00 SA

I had a leaky hose bib at the rear of the that has been on the house since 1988. I had the one in the front replaced 4 years ago. I took the plumber 2.5 hours, had to go through the wall, then put a non painted spacer over the hole. I was not a very professional job. He was local.

Tarpy installed our heating and AC in August, 2019. The job they did was awesome, so I contacted them for this small job. I live in Oceanside they are in Santee, quite a distance. Tarpy said yes to the job and there was no travel charge. The plumber Alex and his assistant Jake were sent. They arrived on time, in uniform, in a clean company vehicle. I told Alex that if he had to cut into the wall to just cap off the line. Alex assessed the job, went to the vehicle, picked up the parts and proceeded to remove and install the parts. No hole in the wall, new hose bib installed, problem resolved all in less than 30 minutes. Bravo to Alex and Jake.

Again Tarpy Plumbing and AC exceeded our expectations just as they did with our Heating and AC installation. Oh did I mention the fee charged was less than what we paid 4 years ago to a local company. Tarpy, Thank you!

Mark
Oceanside Ca

Martyn C.

05/09/2020 12:00:00 SA

Nothing but great things to say about Tarpy. From the easy, honest and straightforward estimate for a complete HVAC install from Paul himself to the amazing install experience given by Billy, Miguel and Cheryl. These guys were extremely professional, punctual and detail oriented. Pricing was awesome and this company earned every star...would give them 10 if I could.

Nancy G.

7/30/2020

I highly recommend this company. Jared from Tarpy showed up on time with a mask on and inspected what was needed. I felt he was really fair and honest in what he thought we needed. Their prices were good and Jared spent a lot of time going over everything with us. Very good company and Jared was great AND professional!

Doris L.

7/27/2023

Every person we dealt with was very knowledgeable and pleasant. Gilbert, Jasper and Adam all went beyond our expectations!!!

Sherrie P.

02/01/2019 12:00:00 SA

I hate to leave a negative review but this one is necessary. The good first - they're very responsive on the phone, scheduling, punctual arrival, professional.
But the 'sales tech', for about 45 minutes, tried to sell me $10,000 worth for a whole new system when I really didn't need one. I asked in detail what the items were he was trying to sell me and how they were necessary when he diagnosed that it was just my thermostat that shorted out. I asked pointedly if my problem would be solved with a new thermostat and he sheepishly said yes!
Instead I got a sales pitch to 'future proof' with a whole new heat pump and air handler or 'bandaid' repair with parts that weren't in need of repair or needed adding to my system!
I called Ecobee, our smart thermostat company, and they replaced the thermostat under warranty but still our system wouldn't run.
I hired a different HVAC company and they found that the thermostat was just fine but that our heat pump had no refrigerant due to a leak!
So Tarpy's 'sales tech' totally misdiagnosed the thermostat and failed to find the one and only HUGE issue with my system.
Anyway, I'm back up and running after the new company replaced the leaky part and recharged refrigerant.
I know not everyone will have the experience I had but my experience left a bad taste in my mouth about this company and I feel that I need to share my experience.

Food Dude S.

10/30/2020

Unhappy with this company. I signed up for their $79 offer to clean the AC and heater. I should have known when the first text I receive says I look forward to crushing your goals. Goals? All I wanted was for them to honor the offer they advertised on Facebook. Already felt like there was going to be upselling. Then on the day of the appt I receive a call from Davis Reed Construction. Who the hell is that? The young woman states this was the preliminary call not the appt. Now I'm pissed. She begins to ask questions, etc. Again, all I want is for them to honor the offer and nothing else. She begins to look at appt availability. Now that I have had my time wasted for the believing this the actual cleaning and service appt, I tell them to cancel it altogether.

Too many other choices to EVER go with this company.

Bella B.

07/07/2015 12:00:00 SA

Service was prompt and professional. Tarpy's is the best! Every person I contacted, in sales, installation and office, was polite and friendly. Todd and Anthony did the installation, and they were real pros!!

I've been pretty on the fence about getting air conditioning for sometime, as I wasn't sure if the service would really be worth the time, effort, and money. But it got way too hot to put it off any more! I looked around Google to figure out where I would get this AC situation taken care of, when Tarpy's was recommended to me by a friend. Definitely worth it! Please give this place a try, you will definitely not be disappointed!

Evelyn D.

7/26/2017

I just had the pleasure of having Dane come by and fix a leak I had in my kitchen and a minor bathroom issue. He was punctual and made sure to explain everything he was doing. I also really appreciate Brock, who I spoke to and got me scheduled promptly. You can really tell he cares and caters to his clients. In less than an hour, all my concerns were addressed and most importantly, fixed!!! So pleased with upstanding service, I would recommend Tarpy to anyone!!!

Travis W.

07/08/2022 12:00:00 SA

I wish there were half star ratings because this would really be a 4.5 star rating. This rating is for a mini split ac system I just had installed.

My installation team, Eric and Manny, were absolutely top notch. Probably one of the best contractor experiences I've ever had. They were on time every day and even when they were going to be a little late, they called and notified me. They worked with me when I needed to change my schedule one day. They were very respectful of my home and made sure to cover everything every day, and clean up amazingly well at the end of each day. Would highly recommended requesting them for your AC install, they were fantastic.

The star deduction comes from the misleading expectations set by the main office. They told me the install would take 4 days. To me, that means from start to complete finish (drywall and paint). They actually just meant the actual AC install. I expected the paint and dry wall team to be different but I expected them to come in as soon as the install was finished. Instead I had to ask about when the drywall team would be coming. Only then was the team contacted and called me to schedule, to which they told me they were all booked up and it could take weeks until the finishing job was actually complete.

Overall, my experience with Tarpy was fantastic. Everyone I spoke with or interacted with was extremely responsive and helpful whenever I had questions, there was just the one little hiccup/annoyance that made it not perfect, but you have to expect that when dealing with contractors I guess.

TLDR: Highly recommend Tarpy!

Emma T.

8/30/2017

Tarpy installed AC for our bakery today. The installers are awesome. Joey was very knowledge and he knows what he's doing. He explained everything to me why it wasn't working before. The guys were supper fast and most of all clean. I'm so glad my landlord used them. Thank you Tarpy, I'm not melting in the Bakery anymore!

Erica L.

9/19/2016

Install was done June 2015. Took quotes from multiple companies and did my research. Tarpy was affordable and not the cheapest. I was a bit skeptical myself based on various reasons, but went with them the husband and I had no prior experience with HVAC installations.

Install went well, I felt I understood the placements of the ducts and vents, etc. I asked for 2 vents in the kitchen and a vent in the laundry during install, but the installer said nah, not really necessary. I know my house. I know what rooms get hot. I know how the sun hits the house. So I should have persisted because now....the room that stays coolest is the living room. There are two vents that have large diameters and another in the adjacent dining area. Works great!

Flip side, all of my other rooms seem to be too warm. Master, kitchen, bathroom, baby room, etc. When I cook, the kitchen immediately heats up even with the AC on. Master at night seems to be way too warm as well. Given, we have plaster walls and may need to increase our insulation, but still, it's frustrating. I called Tarpy two times without a call back. I even called a third time with NO CALL BACK to discuss adding another vent or two or changing out the diameter to increase air flow. NO CALL BACK EVER to check in to see if we were happy or to review concerns. It's basically install and run. Not very good customer service in my book so I am afraid that I can't refer this company. My annual service was done by Anderson and they were very customer service oriented, followed up with a call after service and affordable. Maybe they should have installed our system instead...There are lots of companies out there. Give them a chance and skip Tarpy.

Sean C.

3/17/2015

Superior service solves nasty situation when I came home from working all day to find a flood. Called Tarpy Plumbing at 7 PM left a message and was called back immediately with a super estimate and early next-day installation one-hour window appointment. Technicians arrived at the beginning of the appointment window, didn't complain about my cluttered garage, patiently answered any questions I had and finished the job in the time frame predicted. Quick, courteous and professional solution to total nightmare.

Marc H.

08/04/2022 12:00:00 SA

We just replaced all of the duct work for our aging AC system. JD and Ozzie did a fantastic job getting us up and running and our house has never been cooler. A big thank you to Robert as well, for explaining everything that was going to take place and checking it once it was done. Your team is top-notch!

Ashley B.

6/27/2022

Tarpy was amazing. I called lots of places trying to find someone to come out asap to fix our AC when it went out. The receptionist was awesome. We got disconnected and I didn't bother to call back because I had a long list of places I was trying to call, but she called me back! She got me an appointment in just a couple days. Our service tech Cole Taylor really made us feel like we were in great hands. He called before coming (and was able to come early). He was friendly, knowledgeable and I didn't feel like I was with a salesman. He found the problem and laid out the options for repair. Everything was super clear. I wouldn't get my repairs or maintenance down with anyone else now. I couldn't have been more pleased with the experience. Thanks Tarpy, thank you to the receptionist (sorry I can't remember your name), and thanks to Cole, my family and I are in the cool again!

Nancy T.

6/21/2019

We would recommend Tarpy. They delivered on promises made during the sales process. If they hit a bump in the installation process they didn't balk, rather they worked diligently to provide a quality solution and get the job done timely. Scott was our on-site rep and he was very good to work with. He honored everything he committed to in the sales process. The Techs were well trained and diligent, hard working young men, very nice to work with. Paul Tarpy made an extra effort on our job which was much appreciated. Thank you, Tarpy Team for a huge improvement to our quality of life. Cordially, The Tays - June 2019

Jacqueline H.

6/25/2020

These guys were prompt, courteous, and efficient. Much better service than a previous company I worked with

John K.

6/14/2018

Good company to work with. Jessica is awesome. Very responsive and organized. Paul and Bowen did a terrific job of laying out the design and making sure it was implemented properly. Enjoyed working with these guys.

Todd A.

4/14/2016

Fantastic Service!!!!

After trying a variety of companies to try and fix our work place ventilation system, we chose Tarpy Heating and Air because of their exceptional YELP Reviews. After the work was completed, I can see why their rating is so high and would like to contribute to their well-deserved five star reviews.
Trent was the technician assigned to our location, the visit started out on a positive note with his arrival within time window quoted to us when we made the appointment. Trent presented himself in a very professional manner and quickly diagnosed the problem with our system. I am not a fan of negative reviews on YELP and do not want to drag other companies down, but Tarpy Heating and Air was the third company we hired to fix our system. Not only did Trent correctly assess the problem, he was able to explain how the problem had occurred in layman's terms so that I clearly understood what the repair would involve. As an employer myself, I am impressed when I see the type of work ethic Trent presents with because he takes great pride in his craftsmanship and represents his employer at a very high level.
Thank you Trent for the excellent work, you are a real asset to Tarpy Heating and Air. Because of this service, Tarpy Heating and Air will be our first call for any future business.

Sera L.

10/21/2022

Robert provided maintenance on my mini-split system, installed by Tarpy two years ago. He was very personable and professional and took his time explaining how the system works. He cleaned the coils in the handler and was transparent in explaining different cost options for renewing my maintenance plan. I appreciated his patience, clarity, and excellent work ethic. Honesty and reliability are paramount in my decision to continue to work with service providers. Tarpy excels at both. Thank you.

Dave P.

01/12/2015 12:00:00 SA

Resolved a problem that started as the kitchen sink being backed up which led lead to water coming out of the release valve on the exterior of my home and finally, caused water to come POURING out of the back side of my washing machine. They cleaned the pipes that were connected in these three places and also checked and cleaned a shower drain that could have been connected to the same pipe line.

As you can imagine, I was very concerned when water was gushing out of the back of my washing machine. I knew about the sink problem, but thought we had resolved it the night before with draino. After calling 2 different plumbers to find out if they could come to my house immediately (to no avail), I found Tarpy Plumbing. I ended up speaking directly with the owner (Paul). He was super nice and told me he would have someone call me right back to schedule an appointment. 30 seconds later, my phone was ringing! They told me they could have someone over in an hour and they arrived when promised. The 2 men were professional, friendly, and hard-working. They immediately got down to business and knew exactly what was wrong. They asked me questions which came from a proactive curiosity rather than simply trying to rack up the bill! I will definitely call them with ALL my plumbing needs.

Kiss A.

01/08/2019 12:00:00 SA

Brittany Samala is our girl! She came by our property to inspect our furnace- She thoroughly looked at the unit and thoughtfully came up with a game plan while including us along the way. Brittany also took the time to answer any additional questions we had about other appliances. Thank you Brittany for making sure we are nice and warm during our colder seasons in San Diego!

Shogun L.

08/10/2022 12:00:00 SA

Tarpy sent out Gabe Willis and he was a very nice guy. He came in and checked on a leaky tub spout. I told him that the last company wanted $1,300 to fix. He admitted that the charge could be that high if we went with better fixtures and he stated that they would last a lot longer. He also stated that he could fix what we had, which is what we wanted since dropping over a grand was not possible right now. He did the work, and had to run out for a part, but was still under 90 minutes total. We are thinking about the upgrade next year. We will call Tarpy and ask specifically for Mr. Willis. Guy was a class act.

Bob S.

11/09/2016 12:00:00 SA

Once AGAIN Tarpy took care of me and my house!! I called them out because I had been having trouble with my AC unit(original to the house built in 1986). Daniel was an excellent help, He went and thoroughly checked my furnace and AC as well as the Ducting. I had an idea that I may need a whole new system, Daniel confirmed that, as the AC Unit and Furnace units I had were no longer able to be fixed because of their age. He was very positive bringing up how long the equipment actually lasted(30 years), and showed me the advancements in the industry since they last came out to fix my furnace in 2014. From the upbeat friendly greeting from Jessica in their office, beginning to end Tarpy has been more then fair and gone above and beyond to make sure I was satisfied with my investment!

Kristy C.

8/28/2017

Tarpy Heating and Air was recommended to me by a coworker and I have been extremely pleased with their services. Chris Northup was the technician who came to maintenance my AC unit; he was extremely polite and helpful. The work was completed in a timely manner and Chris answered all my questions thoroughly. I highly recommend this company!

Donald P.

06/03/2023 12:00:00 SA

We got a good price and service. They replaced the heating and air conditioning. The new technology is amazing. The filtering has eliminated odors and we were told it will kill mold. This system is the future for the environment and control of climate change. We got a number of rebates and tax credits. The time to get this done is now.

D K.

06/05/2023 12:00:00 SA

I was swindled. The labor fees are through the roof and the transparency of the costs is as clear as a clogged toilet. I had the annual AC inspection and the technician recommended two Intermatic AG3000 120/240 VAC Universal HVAC Surge Protective devices after saying my circuit board showed signs of overheating and had potential to catch fire. Hastily, I agreed to pay. One surge protector for the AC unit outside and one for the furnace in the attic. So $933 total including the $59 tune-up inspection. Later on, when I get the invoice via email, I see there is no breakdown of labor and material costs. There was just the total amount. I find these same surge protectors for sale on numerous websites, including Amazon, for $76 each. What's further insulting, they are marketed as easy to install. So when it's all broken down, $722 in labor costs for an (1) hour worth of work. The pitch for the sale was primed for sure, and I was a sucker. Don't be one too. Save yourself your money and look up any part they want to install before you pay for them to do it.

Delcie T.

3/15/2023

The HVAC system at our family house went out and Tarpy installed a new system for us. My father is elderly and lives alone. Ozzy, Gilberto, and Freddy did a great job for him. They were very polite, professional, and friendly. They were patient and took the time to teach him how to use the digital thermostat and phone app. They were also very understanding when he wanted to inspect the work and had questions. Great guys and good work. Thanks!

Shannon M.

1/28/2015

My family has been in the middle of a major construction project (NEVER AGAIN!) putting in a pool in our backyard. Of course, putting in a pool means digging and digging, of course means cutting into plumbing lines, etc. which of course cause major leaks in the house.

This past time we called Tarpy Plumbing Heating and Air late on a Friday afternoon to schedule an appointment to have someone come look at a major leak we discovered in one of the bathrooms. Although they were not able to come that day (as expected) Robert came the following week to check out the mess the construction had caused.

Boy, were we glad to see him!

Come to find out the leak had caused major tile damage and although Robert was not able to fix the repair on the spot due to time constraints, he came back promptly the next morning to make the repair and get our plumbing back up and running. I do not know too much about plumbing but based on the amount of time it took Robert, it was not an easy job.. He said something about our old home having wire mesh and being very hard to remove so I'm SO GLAD an expert was here to fix it rather than me or one of the construction guys trying and making things worse.

Robert was so patient and walked me through the entire repair process, neatly covering the area with cardboard and cleaning up his work area before he left. Two weeks have gone by and we haven't had another incident since!

Thank you so much Robert and Tarpy Plumbing.. you saved me hours of frustration and I will definitely be calling you in the future.

Kim W.

8/23/2014

We've been using window air conditioners for the past several years, however this year we decided to have central air installed. We called Tarpy Heating and Air having been referred to them years ago when we needed a new heater (which they installed and it has worked perfectly). John came to our house, listening intently to what we wanted and returned with an estimate for an air conditioner to fit our needs. Unfortunately the bid was higher than we'd anticipated. John did some research and followed up with us a few days later with a new estimate for another unit that was more cost effective and worked for us. Joey came out to install the air-conditioner and was incredibly helpful. He creatively helped us to make the best decision for placement of the A/C on the side of our house. He made sure to leave plenty of space in our attic by tying the vents close to the rafters. We were away at the time of installation and he texted and called us to check in and stay in communication with us. Joey did an amazing job installing our new air conditioner. We highly recommend Tarpy and specifically appreciate the service provided by Joey!

Katie O.

3/24/2015

I called Tarpy Plumbing heating and Air around 10am on a Monday morning when I discovered my toilet was leaking from a rusted bolt that connects the tank to the lower part of the fixture. Paul at the office was helpful and gave me feedback on what to likely expect for a repair. Keith the plumber was assigned to come to my place in the early afternoon (the time I requested due to a personal appointment). Keith called about an hour later to say he was available and would be happy to come out early if I was free. I kept the later appointment for personal reasons, but I was impressed with Keith's customer service attitude. Keith kept the later appointment, was able to quickly determine the best way to fix the toilet, and made a recommendation about replacing the toilet's flush mechanism which was old. I also asked him to replace the shower down faucet since it was spraying water when in use. Keith did everything with a good attitude and aim of providing great plumbing service. He was respectful, cleaned up after his work, and did the work right the first time. After a disastrous experience with another San Diego plumbing contractor a few years ago, I'd be happy to call Tarpy for any future plumbing or heating and cooling needs.

Anna U.

1/30/2023

OMG!! What GREAT service this company provides!! Wow!! They really go the extra mile to help their customers. They're friendly, professional, on time and the work provided us EXCELLENT! Mario and Gabriel came to check the plumbing and the furnace. These guys are friendly, engaging and very thorough on what they will be working on. They will text you ahead time to let you know what time they will be arriving. These guys are very knowledgeable and do an awesome job! I feel comfortable calling these guys who work for a great company to work on my house. Give them a call and you won't regret it! Tarpy hires the BEST people to the job!

Robert C.

6/29/2011

Tarpy Heating & Air are awesome! Very knowledgeable, fast & full of integrity.
Paul & his tech went waaaayyyy out of their way to make sure I was getting the most out of our unit. He also worked with us to find the best form of payment.
Not only would we recommend Tarpy H&A, we plan on calling him back for more work in the near future!

Abbie B.

10/08/2018 12:00:00 SA

We use their service at work & it's been about over a year & I'd have to say we haven't dealt with any issues with this company. They are really on top of it! Very attentive when needed. Their prices are also decent compared to other companies I require from. Jessica, their office admin, is very sweet. She is also very quick when it comes to any questions I may have on service.

Theresa A.

1/22/2015

I called Tarpy Plumbing after getting an incredibly high quote and hard sell from another San Diego heating contactor during a furnace inspection. While I had mold in the heating and cooling unit and a few other issues, this other San Diego heating and air company was really pushing some repairs that I thought a bit questionable. After calling Paul and telling him my issues, he offered to come out and take a look. He reviewed the other company's list and explained to me what he thought needed to be done sooner rather than later. He did a much more thorough inspection of the unit and popped off one of the ducts to reveal substantial mold in the plenum, which wasn't noted by the other company because they never took the duct off. Paul explained my alternatives, including the installation of a UV light versus an air purification system to insure the mold didn't come back. There was no hard sell, just simple facts and suggestions. Paul quoted me a price for the work that was about two-thirds of what the other San Diego heating and air conditioning company proposed, with a lot more work being done for the price. Ultimately, my plenum was replaced, the air purification system installed, a new capacitor and float switch were installed, a duct was redone, dampers were installed and the vents were balanced. I couldn't be more pleased with the work Paul and his crew did.

Louisa C.

6/29/2023

Tarpy representative Jonathan Locricchio came to service my mini-split system and was great. Very knowledgeable and thorough, he carefully addressed my questions about the system and explained the whys of the maintenance he performed.

Richard T.

12/27/2018

Excellent overall: right on time, called in advance. An extremely thoughtful and well trained service expert, Cory, solved a complicated heating/furnace issue. Took an hour. Left with good followup ideas and recommendations. From this experience (my first with Tarpy), I'd recommend them highly.

Mike A.

3/16/2019

Just had our heating system repaired by Corey. His initial visit was for a routine check but it immediately became a diagnosis and repair. Corey was informative and professional throughout the job. His kind demeanor and job expertise made it a pleasurable experience getting our heater fixed. Thank you Corey!

Leon L.

3/15/2014

This company is very professional. They came out and install a while new A.C System over night. They had like 10 guys working that night to finish so we can open our business the next day. All the worker was polite and very friendly. The only thing was we had a problem with our thermostat. I called them and they came out immediately to check out the problem. Got it fix and they sent out another person to come and make sure it runs well. Good thing we had warranty. Some place when you have warranty they don't really care because you already paid for it. But this company really honor their warranty. I would recommend this to anyone who need a new A.C System. Oh yea. Richard and John was the one that came out to fix the problem . Thanks guys!!

Ryan L.

12/18/2015

Will definitely use Tarpy down the road for any heating and plumbing needs!

Brandi M.

10/08/2014 12:00:00 SA

The serviceman from Tarpy showed up on time, listened to the issues, and then started investigating. There were many moving parts. We had had a remodel and some of the pipes and pressure valves were difficult to locate and we also had a new automatic sprinkler system that seemed to affect things. He was very thorough and was sure not to leave until the problem was completely solved. That is what I most appreciated. He made an adjustment, tested, the problem seemed solved.

Most service reps would then bill me and leave, and within a few days or hours the problem would resurface. But the man from Tapry tested, then retested and then tested different scenarios. The problem resurfaced under certain circumstances and he continued until he had completely solved it. He was very methodical and knowledgeable.

It was expensive (as I had been warned by friends that plumbing problems are), but I am completely happy with the results and he was able to answer other questions for me in the process. Big thumbs up.

Wendy K.

12/04/2018 12:00:00 SA

We've used Tarpy for years and until recently so far so good. First a thank you to Jessica who is always helpful, and extremely proficient.

June 11th 2018 a Tarpy plumber performed a whole house inspection. He's a nice guy but he messed up the faucet on our kitchen sink which resulted in us getting a dribble of water until my husband fixed it on the weekend (We did not call Tarpy because my husband didn't want them to send the same plumber back).

November 19th 2018 we had further work done on our plumbing and the same plumber from June showed up. Everything appeared to be OK until, because of guests for Thanksgiving, we used our dishwasher for the first time since the plumber left. Water leaked out of the clean out next to the kitchen faucet and from under the sink. Had we not been home to see this and turn off the water there would have been major damage to our wood floors. We called Tarpy the next day and the plumber returned Monday 11/26. He told me that in order to replace angle stops on the 19th he had had to disconnect the garbage disposal/dishwasher connection and had not replaced a piece properly, hence the leak.

November 28th we had a new a/c unit installed. Two guys showed up. I was at home for the whole duration of the job and they were working on the floor above me. Twice I went upstairs to tell (the older of the two) to be careful as I could hear the sound of metal being dropped on our wood floors. They had covered the floor with a tarp but that doesn't prevent dents. When they finished and lifted the tarp, sure enough there were two dents on the floor. The older of the two denied doing it, saying that he didn't work in that area, this is true, however the new dents are directly where he was transporting parts and equipment to the a/c location a matter of mere feet away.

Literally moments later I had a massive crash from outside. The older of the two who was the driver of the Tarpy van had reversed over our garden wall, broken off a piece of a tree with the roof of the van, and left tire marks and oil. I immediately called Tarpy, and told the young woman that one of their vans had been in an accident and probably needed a two truck to get it back over the wall. She said she had instant messaged their supervisor and to expect a call. As she and I were on the phone I went back outside to see what was happening and they had driven off. WITHOUT SAYING A WORD TO ME.

I guess the younger one guilted the older driver in to returning because about 10 minutes later they returned, basically said no big deal. At that point I asked them to leave expecting to get a call from their supervisor.

My dilemma now is the warranties we have paid for and have in effect, who will they send.....

Today is Tuesday December 4th, 6 days later, and not a peep from anyone at Tarpy. I know eventually I will hear from them because they want their payment.

Perhaps this review will prompt a call back?

Brian K.

10/29/2021

I had Cody and Joel for air duct cleaning. I still appreciate their courtesy and professional attitude. They provided accurate assessment and proposed feasible options to resolve the HVAC issues. I would strongly recommend them again to my family and friends. Deserved 5-star!

Jasper J.

9/16/2023

Honestly, customer for life. From their Dawn in customer service, Brad my technician, Carlos my project manager (comfort advisor), Hernan and Oscar as installers, and even the owner Mr. Tarpy himself. All provided the best customer service.

My original AC system was not cooling on a Tuesday day and they had a technician (Brad) come on wednesday to do a free diagnosis. (I have membership with them and diagnosis checks are free. I highly recommend one). Brad gave me an honest assessment on my 11 year old system. Something was leaking and the cost to repair, investigate the leak could better be used on a newer efficient system. I agreed and not even a couple hours later Carlos was able to stop by to go over options.

Carlos is one of the best project managers you'll ever meet in anything. Experienced, knowledgeable, meticulous (you can see how detailed and drawn out his plans system plans are for other customers. He'll do the same for you). Most of all he cares about you and your project and will work with you to get a great system and will do all he can to get you within your budget. He even called the owner and got me a military veteran discount. We agreed on a system and they amazingly were able to come the next day Thursday. The installers Hernan and Oscar came the next day and finished ahead of time. They were clean (always wore booties) and respectful. That night I noticed a humming from the furnace so I called Friday morning about the sound. They had a tech (Mike) come out that same day and fixed the issue in 20 minutes. No more humming.

The whole team works together and love working for this company. You'll notice that when you talk to them. You won't get this service level with any home warranty contracted AC guy (don't get me started with First American). This is a company that will give you piece of mind. Highly recommend! Thank you Tarpy!

Bonnie C.

4/22/2022

I have called Tarpy for several projects on an older home I recently purchased. From installing a water pressure regulater to replacing failing old cast-iron pipes, evry Tarpy team member that worked at my home was friendly and professonal. A huge thank you to Gabe, Brandon, and Aaron, who spent several days on my property digging and discovering. With Tarpy Plumbing, I have a peace of mind that the job was done right.

Lina M.

10/16/2017

We had Paul and his crew come out to add a tankless water heater and insulation. First of all he responded like lightning fire. He had great customer service. His proposal was fair and he matched a competitor no questions. His crew came out and got the job done. The two insulation guys were very nice and cleaned up after themselves. The job was done quick! Thank you Paul and crew! You guys are awesome! Do not go anywhere else folks this guy breathes service!

My insulation is working amazingly. Normally on a 98 temp day my house would be over 100! I'm sitting in a cool 74 degree home. Thank you so much Paul and team. Again! Best service!

Misha R.

05/11/2016 12:00:00 SA

Used yelp reviews to pick Tarpy for a quote request for a new furnace and duct work. Paul was extremely quick to respond to my quote request along with great detail to the quote. He has a great response time in general to any inquiries, thank you Paul!

James W.

10/02/2015 12:00:00 SA

Friday, October 2, 2015
I selected Tarpy Heating and Air for the supply of my home air conditioning system after having interviewed six companies. No doubt all of the companies would have done a credible job but Tarpy edged them out based on thoroughness of the estimate, prompt response to all requests, no up-selling and a real strong sense that the sales guy, Tommy Gerber, was a straight shooter, listened to my requirements and delivered the goods. Although price was a factor, it was not the deciding one since Tommy directed me to the HERO Program which provides financing with payments made with your property taxes (the HERO Program process was simple, efficient and painless and the staff were remarkable).
Scheduling was on target and the two main technicians, Joshua and Jeff, the foreman Chad and another tech, Fish were all fantastic. They were on time, cleaned up after themselves on a daily basis, worked real hard (stayed until seven one night to push the job along) and I trusted them. There was a minor mishap which I would never have known about but the crew immediately told me about it even though they thought it might be a big problem.
Throughout the job Tommy would come and check on the progress and to make sure that I was satisfied and followed up in the end by providing me a list of the equipment with manufacturers name, model and serial number plus the warranties for material and service/labor.
I would definitely recommend that you check out Tarpy Heating and Air. I could not have asked for a better experience.
Jim Walsh

Ryan V.

6/24/2022

Saw Tarpy at the Fair doing our usual rounds. We were in the market to replace our A/C and signed up for a quote. Jarrod was on time and professional and provided multiple ideas on the system wit a range of prices and options. We went forward with the purchase due to his knowledge, expertise and system design.

Billy and Matthew were on time and explained the process of the install on day 1. Jarrod also came to share his vision of the project and ensure we were good to go. Over the course of the 3 day install I experienced friendliness, a high level of customer service, professionalism as well as great communication. The company brought in extra staff when necessary to ensure the job was completed on time (Chris and Ozzy). I highly recommend Tarpy because of our overall experience.

Excited for a cool home....

Steven P.

06/07/2017 12:00:00 SA

Prompt, Professional, and Courteous.
The next time I buy a house and discover the inspector failed to find a children's toy stuck in the shower drain and I spend over $1,000 replacing a pipe segment, I will definitely call Tarpy Plumbing. Dane and Jessica were helpful at resolving the problem. This will be a short review because I need to figure out where my inspector sleeps at night for reasons I can't put into writing (Joking). If they ever let me out of prison and this happens to me again, I will surely call Tarpy Plumbing!

Ken H.

7/14/2022

I had my entire central A/C system upgraded by Tarpy. Chris and David took care of the installation. They were professional and did the job well.

Mike D.

7/19/2022

We just had two AC units need to be replaced. We called Tarpy and they were so quick to send people out to give us a quote and do the work. We had Matthew and Keegan here for two days and they were so respectful and kind. Our 1 year old puppy especially loved them!! They were so patient with our pup as he constantly wanted to be in the middle of what they were doing. Hands down such an incredible experience. I highly highly recommend them!! This wasn't our first experience and we will most definitely be using them again in the future.

Randy M.

07/08/2022 12:00:00 SA

Shout out to Chris and David. Excellent job.. 5. Star job. Would like to thank. All for making our choice easy

Alan N.

7/21/2023

Tarpy will always be my first call for service. Why? My AC went out during some of the hottest days of Summer. It's an older system so I knew it was on it's last legs. I called Tarpy thinking there is no way I am going to get someone out fast during a heat wave in July. I had a technician at my home in about 2 hours! Rafael was polite and friendly. He listened to what I told him and diagnosed the problem based on what I had done and what he could see from testing. My system is a 24 year old, freon leaking, AC. He showed me the frozen coils and the lack of pressure and freeon in the system. He explained that freon is no longer in use for modern systems and they don't carry any to recharge a system. I asked about pricing for a new system. Rafael showed me the options and he did not try at all to hard or soft sell me on anything. Fortunately I was able to get a discount due to a sale price. I scheduled for a new system and the job was done today. 2 technicians were here right on time. They were friendly, professional, clean, and prepared. They explained everything they were going to do and they made a point of including my desires during the project. They showed me regularly what they were doing and even fixed a few simple things along the way at no extra cost. They cleaned up throughly afterwards and left me feeling very satisfied that Tarpy did the job. I have used Tarpy before this for another job. I have never had anything but a great experience with everyone including office staff! Tarpy hires good people and they know that customer service counts from start to finish. I recommend Tarpy without hesitation.

L.M. B.

3/27/2015

This was really a great experience. I had a heatpump installed 10 years ago that was too large for the size of my house and ductwork, and due to the mismatch finally conked out. Over the years of trying to keep the system going, I had several A/C repair contractors (highly rated on Yelp) work on the system. The options presented ranged from putting mini-split systems in all of the rooms in my house (like I really want the outside of my house to look like Motel 6) to a complete redo of the system.

So I searched Yelp and settled on Tarpy Heating & Air because of the reviews. I called and spoke to Paul and set up an appointment for an estimate. Keith came and did the estimate and discussed some very reasonable proposals while he was there taking measurements, etc. He was knowledgeable, polite, professional, and knew what he was doing - that was very clear. He also said that he would be helping with the installation, which I thought was key to avoiding communication errors between what we talked about during the estimate and what actually would happen with the installation. The estimate was e-mailed within a day or two, and Paul and Keith were good to follow-up by phone to see if I had questions, etc.

The installation was great. They actually called to see if they could come a couple of days early to install in the system which worked out well. They were done in a day and a half with no mess, no dust, no dirty handprints....nothing. They needed to cut through the hardwood floors to put in a new floor register - which was done perfectly according to what we had discussed. When I left them at my house to go to work, I actually didn't even worry about what I would find when I got home (not so great experience with contractors in the past). The system has worked perfectly since installation.

Keith did come out again a couple of weeks later to put some additional tape to seal some minor air leaks in the ductwork. They always showed up early or on time for every appointment, and called several days ahead to reschedule an appointment they weren't going to be able to make. These guys are the best when it comes to heating and cooling - this really is how the experience should be having work done on your home.

Ashley D.

01/08/2021 12:00:00 SA

Needed someone to come out today to check out our toilet for a possible clog. I got an appointment same day super fast. Jessica was efficient in contacting me within seconds of sending my request into yelp. She called my husband fast and got us set up with Alex. Alex came and he was great, friendly, and professional. He checked everything out and turns out we couldn't do anything about the toy flushed down our toilet today and can only hope that it doesn't back up our main line. Only time will tell but I would definitely recommend Alex and the team based on their excellent customer experience. Would call them again. Thanks again!

Jennifer K.

04/06/2022 12:00:00 SA

I recently installed a heating and air conditioning system in my 1946 home, so it needed ducting, electrical, insulation - the works.

The estimator, Jared, walked me through the various options and was thorough and clear in communicating what was included and designing a system that worked with my budget.

The team of Dawson and Matthew that did the work were great. They were punctual and professional - even being quiet when I needed to do some presentations from my home office that week. I also thought I would be living in dust and work tools for a week, but they cleaned up thoroughly at the end of each day, so home didn't feel like a work zone.

The whole experience has been easy peasy from start to finish and I feel so fancy with my ability to control the elements. Looking forward to hot summer now!!

Na M.

3/23/2015

We called in a bit of a panic after discovering what we thought was a leak in the plumbing under the kitchen sink. Todd, from Tarpy Plumbing, responded right away and said he would be over in half an hour, on a Saturday! He quickly determined that we needed a new faucet, and gave us the option of buying one that he had already on his truck, or getting one ourselves elsewhere and having him install it. We opted to get one ourselves, and he returned promptly at 1:00 p.m. to put it in -- quickly and efficiently. The job seems perfect and we are very pleased.

Alyssa P.

3/22/2015

My kitchen sink stopped working completely on a Friday night...nothing would drain despite plunging, liquid plumber, etc. I had used Tarpy one time before for a small project and liked them so called them again on Saturday morning. They answered their phone immediately and scheduled me for the afternoon. The plumbing technician who came was intelligent, friendly, efficient and showed an enthusiasm for plumbing that I didn't know existed. My house and plumbing are old and not well put together but he worked hard, tried different tools and now my kitchen sinks are draining beautifully. It was not how I planned on spending my day but it was as pleasant as a plumbing emergency could be.

Janice G.

10/30/2017

I'm not the one to just hand out 5 star reviews but the customer service for this place is outstanding. When I called Jessica was the one to help me out and she was extremely helpful and friendly. Jessica answered all of my annoying questions and didn't get annoyed one bit she actaully had me laughing by the end of our phone call. You don't find many places with outstanding customer service like Jessica where you can feel her smile through the phone. I will defiantly be recommending Tarpys Heating & Air to others.

Britt B.

10/25/2021

We called Tarpy early on for a duct cleaning when we purchased a new home. We had to push the appointment back several times, and each time they were gracious and helpful on the call.

They haven't finished the work yet; we ran into a holdup based on an original communication snafu. But they handled it all with understanding and patience. The techs working on the project at the time were extremely considerate and patient, and we even met the owner who took the time to come and resolve the issue.

They're working double to get the project done in time still at no extra charge to us.

They'll be completing work this week and I can update. So far I'm very happy we went with them, and appreciate their ability to pivot and adjust when it comes to doing the job well! That's important when you need it.

Liz A.

12/05/2018 12:00:00 SA

My Trane furnace stopped working. After contacting several heating & air companies who didn't show or were unable to schedule for 7-10 days, I called Trane helpline which referred me to Tarpy Plumbing Heating and Air. A pleasant Tarpy representative immediately answered the phone (no phone tree or perma hold music), and scheduled an appointment for the next day! HVAC Tech Bri arrived as scheduled, spent a good amount of time diagnosing the problem. Bri explained the issues in detail and then provided a list of suggested services with each cost listed separately. Per my instructions, Bri then spent time to clean and fix the furnace and replace the very odd size filter on the spot (no going back to shop for parts etc). She was efficient but thorough and by the time she left my furnace was working again. I was pleasantly surprised by Tarpy's efficient and pleasant response, and the expertise and interest in HVAC demonstrated by Bri.

Lisette M.

5/26/2023

Sam was professional, answered all my questions, and took the time to research my current system's compatibility.

angelo c.

10/19/2022

I may be biased as I live in east county and these folks are an east county company but they were reliable and honest in the clutch. That really matters to me. We've been experiencing this little mid Oct heat wave and our thermostat stopped working this not allowing us to youse the 2nd floor AC. They were prompt and came out same day to address the issue. A local competitor who installed our system was not so cool. Robert, our tech, was diligent and honest with the issue and helped a representative from our builder figure out next best steps. I signed up for their 1yr service which waives diagnostic visits including the one from today and hopefully avoid these issues in the future. #Murphy'sLaw

Linda M.

8/26/2020

Responsiveness, Value , Arrives on time ,
Excellent Communication skills

Jared is a highly qualified technician. He took the time to explain the work while he was working on a hot rooftop. He is very thorough and goes the extra mile to achieve a positive outcome for the customer .
I will definitely enlist Tarpy & particularly Jared again.
System Diagnostic inspection of heat pump on roof found concern with voltage regulator and mainline switch recommended a AC rejuvenation which would include balancing refrigerant charge replacing voltage regulator and mainline switch also injected system with high-quality leak sealant to prevent any further leak occurrences . Completed testing of the system found air-conditioning producing Supreme cooling were intake temperature was at 74° and supply temperature at 52° testing of heating System found dramatic increase in output temperature rating as high as 120° after five minutes of run time system tested well at this time.
Thank you for a job well done.
Services: HVAC maintenance, Heating maintenance, AC maintenance

Adam Z.

8/24/2020

Great communication and response. During the worst heatwave of the year, they were able to schedule an appointment quickly and helped diagnose the problem quickly for a very fair service fee. Would highly recommend them.

Trisha P.

1/30/2014

Tarpy was great. I got an e-mail from them about my appointment. Richard called me 15 minutes before my appointment to say he'd be 10 minutes late because he's in traffic. He cleaned the heater, changed the filter, and wrote all I needed written for my invoice. I would definitely use them again! Plus they had the best price in town! No other contractor with a high Yelp rating could beat their price.

I'd definitely use them again.

Scott R.

03/07/2015 12:00:00 SA

I am pretty handy and I had read on the internet that if the pilot light will not stay on the thermocoupler needs to be replaced. I went to Home Depot and bought the part for $12 and replaced it myself. The pilot light still would not stay on so I called Tarpy Plumbing. The person who answered the phone asked me several questions and recommended I try two items before I called them out and had to pay a service call. The water heater is in a closet in a hallway inside the house, the house is older and was built in 1971. He said these closets tend to collect a lot of dust and animal hair, he recommended I vacuum everything out really well including the sides of the hot water heater when the air comes in. I did exactly as he suggested and hit the red reset button he told me about and it works great now. Thanks for the time and information, it saved me having to pay a service call fee. I will certainly use you when it comes time to replace my hot water heater. Thanks.

Richard S.

12/07/2020 12:00:00 SA

$300.00 labor to install a heater/AC thermostat. It took him 20 min.
I neglected to ask for a quote first. Big mistake. Otherwise, very professional. I have recently moved from Alhambra to Santee.
------------The supervisor just contacted me and promptly corrected the mistake in billing. I do appreciate his quick response.

Cass L.

11/13/2014

We could hear water running through the pipes from within one bathroom, even though all faucets were turned off. I looked under the floor of our pier and beam house and could see a pool of water under the shower/tub in that bathroom.

I called Tarpy on Monday morning and spoke with Karen. She scheduled me for 2-4 pm that afternoon. A little after 2, she called me back to say they they were running behind due to the work being done for the call before me. We agreed to reschedule for the first call on Tuesday morning. That really worked with my school schedule since the first call was 8:30!

Dave and Jason arrived at about 9 am. I explained the problem to them, showed them where the main water cut-off was, and how to get access under the house. They immediately went to work testing for leaks. They seemed to really know what they were doing. One worker went under the house while the other stayed above as they coordinated efforts to isolate the source of the leak. They worked very well together and didn't disrupt me while I was working on my paper. Within an hour, they were finished and they showed me the segment of pipe they had to replace and explained in detail what they did.

Both of these guys were very polite, respectful, and professional. I also felt very assured that they would do quality work because they were so confident, efficient, and professional. Karen was also very pleasant and helpful (Thanks, Karen!). I also felt the cost of the job was reasonable.

Disney N.

11/13/2019

These guys provided great service and competitive pricing. Had few quotes for a mini split system and these guys had the best product with the best warranty. Not only that but the best price and couldn't be happier with the purchase. The guys that came out were Nicolas and Sergio. Don't be worried about their age, they know there stuff. They worked hard and made it look clean and it works great. Scott was extremely reasonable on the cost making sure I was satisfied with everything and Cheryl was very responsive when I needed additional question about the project. Overall it was a great experience.

Danna D.

08/08/2019 12:00:00 SA

Cory Edwards came by today to give regular maintenance to my air conditioner and besides being fast and efficient, he was right on time! It has been 10 years since Tarpy installed our new heater and AC so we have had many technicians maintaining us over the years and it has always been a pleasant experience having them in our home. Our unit is still in great working order and we have had very few service calls due to their expertise and maintenance! Thank you, Cory and Tarpy!

Keith E.

7/20/2012

Tarpy Heating and Air came by my house yesterday (July 19) after I requested a service call. Service was performed with the tools and equipment on hand all within half an hour and was charged a reasonable price. Five stars! Thanks, guys!

Jim S.

4/28/2022

We had maintenance done on our air conditioner. Robert Stilwell was professional and provided amazing service in a timely manner. He called prior to arrival and was extremely knowledgeable and shared information. Thank you!

Shawna M.

01/08/2020 12:00:00 SA

I manage a 309-unit condominium complex in Hillcrest, CA. We work with Tarpy for various jobs, some for HVAC units and some for plumbing. We hired Tarpy for 3 different gas meter leaks where the city shut down the building's hot water and Tarpy did such a good job getting us back up and running quickly! They did all of the work as far as getting permits on our behalf from the city, scheduling the inspection with the city and SGDE. Each time, they were very professional and thorough and I would highly recommend their company for plumbing as well as for HVAC repair/replacement. Our team at Tarpy for our most recent gas leak was Travis, Jake, Scott, Broc, Jessica and Bobby.

Kim C.

6/27/2023

We are so thankful for Tarpy's Team. After having a no show from another company I asked my neighbor who had completed a recent plumbing repair for him. He referred Tarpy's after having a good experience. Dennis came as promised and gave us multiple options and advice to fix a huge plumbing issue. We ultimately decided to redo everything after realizing the previous owner had done numerous things wrong. I begged him to start the job as soon as possible and he had his team on-site within a few hours. Jamie also called the same day to assist with financing and made it painless. Enrique, Jessie, Terrell, Arturo and Team worked long hours and made sure everything was up & running as soon as possible. We can sleep at night knowing everything was done correct and with care. Thank you so much!!

Heather T.

3/30/2021

I want to give a shout out to this company and a few of their employees. We had a couple of issues come up during a home inspection and had to have Tarpy come out twice over a course of a couple of weeks.

I called early on a Monday for a hidden water leak and they sent Thomas out that same morning! He came out and assessed the problem advising us that the job was a little more extensive and would have to come back to fix it. He came back later that day and fully fixed the issue. He was polite, knowledgeable, and efficient!

The second issue we had was regarding a HVAC coding issue. Again, I called early on Monday morning and they sent Jay out that same morning. He was knowledgeable and took his time to review the request we had and go over the work that needed to be done to fix the problem. An appt was set up for that Friday to do the repair.

On that Thursday, i received a call from the company letting us know they could came out later that morning...a day early! Arturo and James came out to fix the issue within a few hours and the work was signed off as completed.

The company was COVID conscious. The workers wore masks and tarps were put down on the floors, so that they did not have to walk on the floors with their shoes.

I can't save enough good things about this company and how much I appreciate their sense of urgency and quality of work!

April B.

11/09/2016 12:00:00 SA

Tarpy has great customer service. They are quick to respond and handle every job with the utmost importance. They are my number one choice for all heating and air.

Stephen H.

8/18/2017

My AC system completely died. The system was too old to be repaired and the whole thing needed to be replaced. Tarpy was fantastic to work with. Broc came out and worked up a very reasonable quote and offered excellent financing. The job was going to take 2-3 days, but they ended up bringing out two teams to get it all done in one day.

The install team was superb. We had Josh, Ryan, Joey, Kevin, and Chris. These guys were super professional and got the job done quickly and competently. Thanks guys!

Del Mar C.

01/11/2018 12:00:00 SA

Paul Tarpy came out personally to inspect my 30 year-old, dirty, non functional furnace. I had wanted to hire him again, regrettably I would have had to wait 3 weeks for install.... Alas, I hired a much more aggressive company (that did have great financing), however, I fear posting anything truthful b/c his customers who report the other business mans' temper, get harassed to the point of requiring a TRO!

Paul is a class act :)

Mike B.

10/15/2021

With the cooler days on the way, we had Nicholas Gildark from Tarpy Plumbing come by to do a tune-up on our HVAC system. What a pleasant experience. This is one nice guy. Very professional in his approach and in his ability to explain what we needed to know about the system and some issues with our 10 yr. old system.
Knowledgeable, Not pushy. Will request him by name when I schedule the work.

Jon L.

12/03/2022 12:00:00 SA

Tarpy does a great job of staying true to their warranty program. We have a 3-zoned house. A few weeks ago was the first time we testing the heating. One of the zones wasn't working correctly. Eric and Manny came out and fixed it in about 30 minutes. They worked around me while I had a few meetings from the home office. Great service. Thanks guys.

Willy K.

10/04/2019 12:00:00 SA

Thoughtful hard working, clean, polite install team Nicholas and Sergio. They communicated well, were punctual. Job was challenging but they accomplished without problems. Thanks guys.

Jessica M.

7/30/2015

They actually called and asked if they could send out a tech earlier due to a cancellation. It worked really well for me. The tech was friendly and took the time to explain what he was going to do during the visit. He tuned up my air conditioner and furnace. He also cleaned my outside unit. He tested different levels and told me our unit was operating properly. At the end of the visit, he explained everything that he did before I signed the service paperwork.

Patrick W.

10/29/2021

Nicolas and Robert we're awesome. They were friendly clean and knowledgeable they did a great job.

Reynaldo R.

12/23/2019

I can't thank everyone on the tarpy team enough. I was in the market for a brand new AC install. They were fair priced and we went over specifics just because I was surprised in the difference between their price and competitors. Nicholas, Sergio, Cheryl were always available for my questions and quick to respond when not immediately available. The installation guys were great and always giving me updates on what part of the process they were in. It was a ton of work and I even added another service with a panel upgrade just because of the service I received. I am not done using tarpy and I'd happily recommend them to anyone looking to do some work.

Mallory A.

8/18/2022

They auto reply saying they can do the job and meet my time frame but when i called the number they gave they say they can do neither. Waste of time.

Craig B.

01/12/2017 12:00:00 SA

BEWARE!!
I would have selected 0 stars if I could.
I selected Tarpy to repair my heat pump system based on their Yelp rating and reviews. A technician came out and mentioned that the fault was obvious, but he wanted a second opinion. So both Tarpy technicians said my refrigerant lines were clogged and nothing could be done except replace the entire system. They quoted $12,000 for a replacement, which I felt was way too high. Long story short, I had another company come out, and they replaced a $5.50 capacitor on the inside blower motor, and the system runs perfectly. So beware of these guys, the probably just want to sell you a new system!

Rich B.

8/27/2014

This review is for a HVAC Maintenance. I had a service rep come out to inspect, clean, and recharge the A/C if needed...at least that's what I thought when I called and explained what I wanted. Turns out, what I got was a inspect, and clean.

The reason for the quotations on the inspect part is because he took less than 5 minutes to inspect my heater/fan/heat exchanger in the attic. I was outside and rinsed off my reusable air filter quickly and by the time I came back in (less than 5 minutes) he was in/out of the attic. it takes me 5 minutes just to get up there, and back down. I highly doubt that he opened the unit and checked the internals. I'd bet all he did was stick his finger into the secondary A/C drain pan. The cleaning part of the maintenance was washing off the A/C coils (outside unit) with my hose...that's it. Nothing else was cleaned. Next to the A/C check. He used what appeared to be, a broken pressure gauge. I say appeared because I'm not an HVAC tech but I do know that a gauge that jumps, and has the outer cover broken off might not be very trustworthy. I'm curious what kind of checks they run on their equipment. The tech started to inform me that the pressure was low and he was concerned about a leak in the system. I informed him that I would speak to the builder (4 year old system/house) about it and figured it could get by on a fill for now. oh, well it's not that bad is basically what came out of his mouth and he said he would note it on my receipt to give to the builder. He then proceeds to write the slip for the service and that's when I figured out he was not charging the system. So I asked him how much it would be for a refill, he says it will take the bill from $95 to over $300. THIS IS WHEN I'M AMAZED and said have a nice day. So I call to their office and ask how much it costs (doing my own check on their sketchiness), the maintenance is $120 according to the one answering the phone and the recharge is completely dependent on the amount of refrigerant. Sketchiness check...POSITIVE.

All in all...sketchy inspection, b/s cleaning, and they'll rape you on a recharge. Don't waste your money on maintenance visits, just wait for your system to quit, then you won't get double dipped and just get boned once.

Stephanie T.

5/13/2021

Cody Miller came to my home today to service my mini split A/C unit.
He was very professional and knew his job well about my A/C unit.
He also gave me good advise on getting my plumbing looked at.
I have been very pleased with Tarpy since the day I met the owner and I had my mini split A/C's installed.
Thank you Tarpy!

Maureen O.

12/23/2016

My furnace broke down the other morning...blowing cold air and wouldn't shut off. I called a few plumbing and heating companies, but, of those where a person answered the phone (as opposed to the one that played an advertisement on an endless loop until I just hung up out of frustration), none could send someone out that day. Until I spoke with Jessica at Tarpy. She arranged for Daniel to came out early that afternoon. It was as I expected, my 30 year old furnace was finally at the end of the road. Daniel was very thorough in explaining why the furnace was beyond repair. Within 2 days, I had a new furnace at a very reasonable price installed by Tyler, who did an excellent job. Everyone I came into contact with at Tarpy was professional and friendly. I would call them again with no hesitation. Good job.

Michael H.

09/12/2022 12:00:00 SA

We recently moved into our new home and it already had an existing smart thermostat (Ecobee). I prefer Nest and changed it out myself (like I have done many times). Turns out the wiring wouldn't support the Nest thermostat. Since I really like how Nest looks compared to Ecobee, I decided to call Tarpy to come check it out and give me their professional opinion as to my options. Robert Stillwell was the technician that showed up and he was amazing. After checking out the situation he explained my options. To support the Nest, I would need to add additional wiring which came with a significant cost based on the locations of the AC closet and the current thermostat. Robert talked me through the functions of the Ecobee and convinced me it was a good option. The current Ecobee in my place was an older version and I mentioned that I would buy the newer version and install it. Tarpy carries Ecobee thermostats on their trucks and he was able to install the newer version right then and there. If you go with Tarpy, ask for Robert!!

ReYn T.

5/24/2022

I'm in a condo complex, so my issue that needed to be fixed was a leaky shower valve. Plumber (Drew) had to work within minimal spacing and got the job done. Look at the photos and judge for yourself. Note that I'm in a condo complex where traditionally, you are able to go behind the walls and complete the job that way. In my case, no. Drew did an awesome job. Tarpy plumbing took the job when the initial plumber I had called in sick. It was upsetting because I did all the work to notify my HOA, e-mail my neighboring units of water shut off, and posting physical notices on front doors for the 48-72 hour notice. Tarpy plumbing came in clutch and did not call In sick on me, but the other did (Burtech). Drew was friendly, straightforward and knowledgeable. Water pressure is beyond great. I could go on but...Give them a call!

Dolvin B.

01/02/2016 12:00:00 SA

After going through at least 4 other contractors we chose Tarpy because they came with no BS attached. The gentleman showed up, met with my wife, didn't try any slick talking weasel stuff and got right to business about what we would need. Just for reference the bids from the other 3 contractors went from as high as $6,800 to the lowest (non-Tarpy company) of $5,600. Tarpy came in at around $3,800. We also got a much bigger A/C unit and they knocked the installation out in one day. I have already referred Tarpy to my entire family. It does not get any better than this company for HVAC. Extremely professional. I am still impressed with the work they did and the price we received.

Chris D.

06/10/2015 12:00:00 SA

This was an exceptional job well done with customer service on point. First off, they were extremely responsive to our situation. I called Tarpy thinking that they would be able to come later during the week, but they were able to come out the same day! This was such a huge help and convenience for our project saving us time, energy, and money. Before coming across Tarpy, I had inquired with several HVAC companies. These other larger HVAC companies offered a 2-3 week wait just to get an estimate on a very straightforward project like this. I would then have to wait even longer for the actual job to be done and who knows when that would have been. The other quotes I got were $1200, $800, (crazy rip offs, both large a/c companies) and $250 from another reasonable smaller San Diego HVAC company. To my joy and relief, Tarpy's services not only came in cheaper, the tech they sent has been doing this for over 20 years. Yes! That is a huge plus in terms fast, efficient, & proficient work - and not having to worry so much if the job will be done right with long-lasting results. The tech worked independently with no problems at all, while we were able to still have an efficient work day. They knew exactly what they're doing.

I believe Tarpy offers better service and prices than the bigger heating and air companies. They were professional, reliable, and the work was flawless. I will use him for all our projects in the future.

Jen D.

9/17/2017

We had our old furnace relocated from a closet to the attic and had our ac unit replaced at the same time. There were several follow up appointments required to get the units calibrated properly, which was frustrating but the Tarpy team were committed to providing white glove service. They sent several service technicians to balance and calibrate our system, but one tech that stood out was Trent. He had excellent communication and was able to calibrate the ac and get the cool air flowing. We've now had cool air for more than a year without issue. Thank you, Paul, Trent and the rest of the Tarpy team.

Marvin E.

10/29/2014

I called Tarpy plumbing Friday morning 10/24 and requested they come out to fix a leaky outside faucet. The faucet had been dripping for a couple of weeks, so I asked to be scheduled today 10/29.

They are close by, so I was the first stop just after 8am. Lloyd called ahead and alerted me to his approximate arrival and he arrived shortly after the call. He was very pleasant and professional. I showed him the outside faucet and asked if I could have him also look at a problem faucet in the master bath where a replacement cartridge continued to leak.

Even though Lloyd had a full schedule, he fixed the master bath faucet as well. He completed both tasks in less than 40 minutes and I am very pleased with the functionality of both faucets!

Rob P.

10/18/2018

The company manger went out of his way to get my business. You could tell that he works long hour and is dedicated to his company. They were willing to go head to head with the competition and get the service done quickly.

Richard T.

4/19/2022

This review is in regards to a follow up visit that my wife, Nilda, previously reviewed (5 Stars) recently. We requested for some additional work to be done to complete the job. Without hesitation, Paul sent out Matthew and Dawson again to our property. We requested that our old wall furnaces be capped, as they were now deemed unnecessary. The Dynamic Duo took it to the next level and actually removed them. They left the rooms very clean and neatly taped off where the old heaters were located. They were so professional and conscientious! Did I mention that there was no additional charge? We're loving our new Mitsubishi Split units. Highly recommend this business!! Thanks so much, Tarpy Heating and A/C, for being such a blessing to us!

Doug M.

4/14/2023

Chris F. was out yesterday to our home for a routine check-up of our AC system. He was very cordial, and was willing to share the process he goes through, and answer all the many questions we had about our HVAC unit.
He also let us know what to expect with the next Tarpy visit. He was very
knowledgeable, and professional.

Jayson L.

11/23/2021

Great service and very friendly people. Nicholas and Robert were very thorough in explaining the new system that I need. Highly highly...HIGHLY RECOMMENDED!

Steve B.

09/12/2017 12:00:00 SA

Very impressed! Before calling Tarpy we were disappointed by a company that never got back to us, and another company that was so outrageously expensive. We called Tarpy after reading some Yelp reviews & set up a meeting for the next day. Paul Tarpy came to our home, and told us exactly what we needed. Never tried to upsell. In fact when we asked about a more expensive option he told us we didn't need it as the cost would outweigh the benefit. His quote included all new ducting, and was several thousand less than a competitor. Four days later a team showed up on schedule to begin our installation. By the end of the day we had air conditioning for the first time in 35 years. Jessica in the office was great to deal with too. Thanks Tarpy! You brought air & a good experience to our home!

James P.

5/16/2023

Rafael just completed our A/C inspection. While conducting his inspection he spotted two potential issues. One, a communication wire that should have been internally housed was externally exposed and discoloured by sunlight. Rafael corrected the issue. Two, the A/C's original installation did not include a motor start assist. He recommended one be installed which we discussed about doing upon next inspection. Great job Rafael.
Thank you for your promptness and open communication and showing me where the problems were. Jim Preston, Carlsbad

Dave N.

02/04/2022 12:00:00 SA

I like to personally thank Matt and Dawson for helping me relocate my Split and getting it online. They were very professional and friendly. I would recommend Tarpy plumbing because they aren't too small but aren't too big that you feel like you are dealing with Corporate Sales people.

I recommend this to anyone looking for a family feel yet professional company.

Kevin G.

3/13/2023

Tarpy is our go to for plumbing and HVAC and they never disappoint. Gabe came out today to take a look at an issue with our toilet which he quickly resolved. He also fixed a small issue with out bathroom sink water pressure. Gabe's been out for a different issue before, and has always been friendly and professional. We really appreciate working with Tarpy and always highly recommend them. Thank you!

Vicki S.

12/05/2014 12:00:00 SA

I called this morning at about 8:45 AM, describing our problem (dripping shower in master bath). They said someone would come between 12 and 4 PM, and to expect a call before they arrive.

Indeed, at around 1 PM, I got a call from Jeff, saying he'd arrive within 15 minutes. At around 1:15, he rang my doorbell, and by the time I answered it, he already had a valve on our outdoor faucet, attempting to measure the water pressure, in case our regulator was blown (we had replaced it only a few years ago). Unfortunately, he couldn't get a reading because I had already shut off the water to the house.

Before he had even seen the bathroom, based on the two-handle shower setup, he already had a quote for me. It seems that nearly all 2-handle showers are the same Price & Pfister model. $327 plus $18.50 trip charge.
I accepted, and Jeff was happy to show me where I had gone wrong in my attempts to fix the problem myself over the weekend. He quickly replaced the valve bodies, handles, and seats.

If I had been parsimonious about it, I probably could have saved some money (I'm guessing $100) by only having the plastic/rubber parts (washers, o-ring, handles) replaced -- the valve bodies were in good shape, aside from the usual external buildup of crud that could have been cleaned off. But the handles and guards definitely needed replacing anyway, and since these valves are over 30 years old, I decided to let him go ahead and replace them.

On his way out, after I'd turned the water back on, he verified that the water pressure was correct.

Jeff from Tarpy Plumbing is a cheerful professional guy, and I'm happy to have done business with him.

Michele M.

5/25/2017

Excellent service from John when our thermostat failed after an SDG&E planned outage last Thursday night/Friday morning. I discovered no heat/air conditioning on Friday; John returned my call on Saturday and walked me through all the tests possible without opening up the door on the heat pump/air handler Tarpy had installed last December, and which had been working brilliantly up until the outage. Monday's schedule was full, but John showed up Tuesday morning and didn't leave until he'd installed an upgraded thermostat with a 5-year warrantee that could handle the SDG&E power surges. I'm filing a claim with SDG&E for the new thermostat, since SDG&E's contractor had installed the original smart thermostat at SDG&E's request. We didn't know the SDG&E entry level thermostat would fail (twice in 3 years). Anyway, Tarpy is the best!

Lauren M.

6/30/2017

Thanks Chris! Just had a super easy AC experience, which is the best when you know nothing about ACs! Took only 1 hour (or maybe less), but I didn't have to do any more than let him in, say yes to changing a part out and paying!
First, he called me about an hour before my appointment time to let me know he could come earlier if that worked better, which unfortunately it didn't, but was great to have the communication and awareness and respect of my time. He was here when I got here and gave a friendly wave from his Tarpy van so I knew it was him. He wore his shoe booties inside which was also great because I'm a weirdo about shoes in the house and have a practically white rug. He checked out our new Nest system on the wall to just make sure I wasn't doing something wrong with that, then headed out back to check the condensor? The big box outside with the fan in it haha. He let me know the motor booster (which he explained what it is and what it does) was no longer working and how that effects the AC system, brought it up to show me, then showed me a pic and the price of a new one on his iPad. He switched that out for me then offered to continue checking everything else out in the crawl space to make sure everything was in working order. He made a suggestion to have the contactor checked in 6 months but otherwise, all was well. I'd like to point out, he did not try to hard sell me on getting the contactor fixed now, or even by him in 6 months, just that I get it check out. Which was nice to not feel pressured, and it worked, because now, I would love to have him come out when needed!
We had a nice little convo about travel and weekend plans, which was great, because its rare to have the opportunity to just talk as two humans, rather than strictly business.
Overall, very easy, comfortable and quick visit. Paul, you got a good one! Thanks Chris!

Mary N.

10/09/2020 12:00:00 SA

After reading my review, Brock, the President of Tarpy, called me directly to understand what led me to write such a negative review. I told him what happened from my perspective, he listened, and then this:

1) Brock offered to refund the money I'd paid. He explained that Tarpy provides a service, and that is fixing A/C units. If that wasn't achieved, they wouldn't charge me for it.

2) Brock explained that his records show that what was replaced was not the valve, but a dual motor control module. That explains why the other technician I hired said the valve was old! This was at the heart of my previous review and now that I know the technician actually replaced another part of my A/C unit and wasn't to blame for the old valve, I owe Tarpy an apology. I'm really sorry for the previous review and I sincerely apologize for my misunderstanding.

3) I still am not a fan of what I felt was the technician's salesman tactic of upselling everything. I gave Brock this feedback and he seemed receptive and understanding.

I sincerely appreciate that Brock reached out to me directly, not only to understand my problem, but also to offer a solution. I declined the refund because, in fairness, Tarpy did send out a technician who did replace a part on the A/C unit. I have no problem paying for time and work that was performed. The fact that Brock took the time and care to address this goes a very long way in my book.

Cameron Z.

03/02/2015 12:00:00 SA

My outside tap was leaking water. I called Tarpy plumbing and they were able to send Keith out the next morning. We had a little mix up with the time but everything was fixed and done quickly and professionally. Keith did a great job.

Iluminado D.

11/10/2021 12:00:00 SA

Looking for the right business to do this kind of job is a big and stressful task; making phone calls, arranging appointments, getting quotes...But we were blessed when we contacted Tarpy Plumbing Heating & Air. From the very beginning we knew we were dealing with the right people!
Unfortunately, our daughter has Cancer and this makes planning very difficult. But Jacquelin was very understanding, accommodating and even concerned about our daughter's condition. She wasn't pushy or dismissive. She was patient and she worked with us. When the time was right and Jared finally came to our house we knee this was the company! Financing was easy and very favorable. We met on a Thursday. The very next Monday, Cole and Ryan, two of the nicest young people we have ever met, showed up to install our system. They were friendly, professional, efficient and very nice! By Wednesday afternoon our system was installed and fully functional. Cole and Ryan have become friends.

We cannot recommend this company enough! Financing, service, warranties, equipment all top notch. Awesome experience. Thank you guys.

Sara O.

11/26/2011

Joey installed a new heater in my apt. yesterday - fantastic job!

Rie W.

5/23/2021

They r good company but seems like they r too busy to answer questions we had and I'm not really happy about their response

Vicki B.

06/01/2023 12:00:00 SA

I had Tarpy install a new HVAC system in my home in May 2023. The price they gave me was much better than the other prices I had received. Scott was the initial person I dealt with. He was great. I felt I had someone that was really trying to get me the best price possible. The installers went above and beyond. They were wonderful and did a great job. JD was such a nice young man. He went way out of his way to make sure everything was done well. I can't say enough nice things about him. A+ in my book. The other two men that helped him were absolutely top notch also. They explained everything as they went along, I was always kept up to date. The office staff were extremely helpful with any questions I had and also kept me in the loop. Thank you Tarpy! Job well done. It was a pleasure to do business with you.

Nima G.

07/03/2023 12:00:00 SA

Tarpy reached out to me for our yearly AC tune-up and had the pleasure of having Rafael Juarez to our home for that purpose. He was fantastic! Took care of a couple of things that didn't look right and alerted us to an issue that needed repair. I really appreciate that he took the time to explain the issue to me in terms I can understand. Thank you Rafael!

Tina H.

09/02/2021 12:00:00 SA

Mark and Anthony came by to access my plumbing needs. They were both very personable and professional.
Wonderful service.

Jeffery H.

03/03/2020 12:00:00 SA

Water heater decided to fail on me and called Tarpy. Called at around 4:00 pm and Thomas arrived around 4:30 to diagnose and replace the water heater. Very professional and courteous and will definitely call again if I have another plumbing or AC issue.

David D.

06/08/2016 12:00:00 SA

Great service and very friendly people. Paul (the owner) actually came out and gave us our estimate. We shopped around, but we eventually went with Tarpy as they were the most personal and matched other competitors quotes.

I live in a condo complex so they had to rent a crane to lift the heat pump on the roof. Trent and another person came out, as well as the crane operator, and they were very hard working. They were very professional and personal. Trent found that our wiring from the thermostat to the actual heat pump was faulty and had to be replaced. He had to come back a few days later (unit was installed last Friday, he came back today).

Kangmin K.

7/21/2021

After I talked to the office, they re-send technician to fix the issue.
Now i can properly install the stove and valve is located on right spot.
Thanks

Brian M.

4/28/2022

Drew and Tony came out an installed a faucet and garbage disposal and connected them after I had new countertops and sink installed. They were fast, friendly, and very knowledgeable! I can't recommend Tarpy enough.
As for pricing, they gave me several options that fit my budget. They are competitive with other plumbers that gave us quotes too. I will definitely reach out to them for my next plumbing job.

Jessica D.

7/27/2017

This company has gone above and beyond to make right what once was wrong. We had trouble with our air conditioner keeping up with our house, and they have done everything to make it right. Their receptionist wasn't particularly nice on the phone and their manager personally called me to apologize. We had a rough start, but this company has come through with excellence. I understand that running a business is not always going to be perfect, so many moving parts and employees that may be having bad days but when all is said and done this company has showed that they CAN and WILL do quality work and put the customer first!

Mary S.

05/05/2023 12:00:00 SA

After talking with several Heating & AC companies, I chose Tarpy to install a new mini-split system. I'm very pleased with their work. Ernie, Jacob, Oscar, Gilbretto and Freddie came the first day and hung all the wall units. Ernie, Jacob and Oscar returned over two more days to put all the connections neatly in place. I appreciated that they sought my input on how to lay out the linesets on the outside wall. Some electrical glitches came up, which didn't surprise me in my 50+year old townhouse, but Ernie diagnosed these like a champ and made sure they didn't affect the installation timeline. Ernie, Oscar and Jacob went beyond my expectations with finishing touches like removing the old radiant heat coil control boxes, constructing the drain pit to include a special stash of beach stones, painting one of the linesets and fixing an outlet that had lost power. I appreciated how the Tarpy crew educated me about how my mini-split system is layed out in the attic, how it works and how to maintain it. Thank you to all who were involved. I am definitely a fan and will recommend Tarpy to others!

Monique R.

7/17/2017

Tarpy heating and air .... punctual and professional ! In the last year we have had at least 2 other plumbing company's come to our house to help us with a water temperature problem in our 3 showers! Other plumbers couldn't find the problem and one even told us that it was too complicated for him to fix! My husband called Tarpy and I had the pleasure of meeting their plumber Dane! He was professional and patient , taking time to explain things to my husband who was at work. He even put up with my yapping dog! Needless to say he found the problem and was able to fix the temperature in our showers! We will not hesitate to call Dane again and will definitely be referring family and friends to Tarpy! Thank you so much!

Nicki V.

11/07/2019 12:00:00 SA

We reached out to two companies and while there was no real price difference we decided to go with Tarpy. Paul Tarpy was responsive yet not pushy. He was patient while we worked on financing to set our older home up with a 4 unit/zone mini split system. Cheryl was the logistics contact and had the installers Jason and Crow out here in a matter of days. They showed up on time and worked fast. Completing the job in just 2 days instead of 3-4 as initially proposed. They were professional and clean (meaning they didn't leave garbage or remnants of the days work behind as some people tend to do) and personable. Paul called to see how the system was up and running and to ensure our satisfaction. We're happy and looking forward to staying warm this winter and cool next summer!

Drew M.

01/03/2014 12:00:00 SA

I came to yelp to get a quality company I can trust. My heater had been red tagged by sdge and it turned out it needed to be replaced. So I called a couple companies based on reviews on yelp and we got 3 estimates they were all helpful and good companies and we ended on choosing tarpy due to the fact there warranty was so good so we went forward with the install and had a five star experience. They did what they said they were going to do with no surprise costs. We will be definitely calling them in the future for any other plumbing and HVAC needs. Paul was very polite and made sure his guys pay attention to detail. If your getting estimates I would suggest you try them out they impressed us.

Randy S.

9/23/2022

Part two of three reviews. David/Oscar Billy/Chris, and Manny did a tremendous amount of work in one week. They install a whole house new A/C unit with everything being replace including an attic fan and new water heater. Overall, I am very pleased with the workmanship. The job is still pending the insulation blow in, after the project is completed, I will post my final experience with Tarpy.

David/Oscar Billy/Chris, and Manny OUTSTANDING JOB GUYS!!!!

Pink P.

9/28/2020

Today we had our furnace completely replaced because it was 35 years old. Wow! 35 years! Two techs arrived perfectly on time today, Miguel and Chris. They were both exceptionally friendly, clean, and efficient. Both were wearing masks to protect us from COVID-19. They estimated how long it would take to install the furnace and they were exactly correct. I would absolutely recommend this company for any air-conditioning or heating replacement or regular maintenance on your system. Thanks Tarpy!

Deborah R.

8/28/2020

Our Tarpy experience was great. Paul Tarpy's initial walk through and bid was very thorough. The overall job came in on time and on budget which was a huge plus. Jason and Crow did a great job installing our whole AC and heating system including installing new ducting and vents as well as blow-in insulation in our attic space. Jason and Crow were very professional and courteous as they worked in our home including wearing masks at all times despite the heat wave. We really appreciated the emails we received each morning giving us a heads up that the technicians were on their way. Thomas did a great job installing our new outdoor mounted tankless water heater -- the copper pipes on the outside of the house look very nice. The whole install took 4 days, was relatively painless, and the system works great! It's a full electric AC and heater and it's very quiet. Our home is now comfortable to be in! Thanks, Tarpy team!

C W.

06/06/2022 12:00:00 SA

Tarpy is ALWAYS quick, courteous and comparable in pricing. Their technician, Robert Stilwell was prompt, polite and did a great job. We don't use any other company.

Jason C.

2/19/2021

***THIS REVIEW CONTAINS TWO UPDATES***

Jared was my sales rep and during his visit he gave me a very detailed breakdown of what I needed to efficiently cool my house during San Diego's summer heat. Just don't get fooled into 'limited' special promotions or any other sales gimmicks. It's inevitable w/ any sales pitch so take anything in regard to losing out on a deal with a grain of salt. It was something about selecting 15 families for a discount and only two families remaining for selection. The coupon is advertised on Yelp w/o the family selection 'deal.'

Besides the sales gimmicks the price breakdown was fair and they use highly quality equipment. After Jared left I even got the President of the company, Brock, on the phone to negotiate a little more because I was about to go with another company with a lower price. He was very responsive to what I had to say and gave me a better deal I couldn't refuse.

The good: Day of installation the two technicians SEEMED to know what they were doing. Each of them have been installing HVAC systems for seven years each and both previously worked for ASI. The A/C system in the backyard was professionally installed with electrical wiring and plumbing looking very clean. The furnace and coil in the attic was of the same caliber (so I thought). As promised, Jared even paid a visit toward the end of the end of the installation to make sure everything was going smoothly. The techs walked me through everything they installed. They even went beyond what was required by code and installed two fail safes instead of one at the coil in case of a leak.

The bad: Cleanup could of been a lot better. One of the techs dropped a bag of screws in my living room. I found six scattered underneath the dining table and couch after they left. Doesn't go well with a two year old around wandering around. In the attic I found plywood and vent piping from my old furnace laying around. The last thing I found was a fountain of water coming from the ground in the morning b/c of a broken sprinkler head. The head was thrown back in the hole in the ground it was originally placed in as if I wouldn't find something wrong. I would've been ok if it was disclosed to me rather than hiding it.

UPDATE 2/18/21: Ken and Kai promptly contacted me after hearing about what happened and sent Mr. Handyman services to replace my one broken sprinkler head. Because they did they I believe they deserved a high rating.

UPDATE 2/25/21: I had to drop from 5 stars to 3 stars, which seems reasonable after you read this. About a week after using our furnace my wife smells something in the house and it eventually goes away after about 30 minutes and thinks nothing of it. I wasn't home so I wasn't there to help her locate the source of the smell. She also told me she heard a bang around the same time and went outside to see where the sound came from; nothing obvious found.

The next morning my wife text me the thermostat wasn't working and I told her I'll look into it when I get home. When I arrived I made sure all the wires were snug behind the thermostat and still nothin, none of the breakers in the main electrical service panel were tripped. So, my next course of action was to go into the attic and see if a sensor tripped causing the furnace to not work. What I found was confusing and irritating. I thought the furnace failed after one week of use, which it did but because of human error.

I called Tarpy, sent some photos and they sent Bruce within a couple of hours to determine what happened. Bruce was in the attic for about 5 minutes and informed me what he found. A can of PVC glue inside the furnace. WTF? This glue is HIGHLY flammable and burned parts of the furnace and as you can see in the photos. This could've burned my house down WITH my wife and baby inside. The heat was so strong it melted the plastic vent in front of the unit, cracked the powder coating, and singed the gas line.

Tarpy sent out Jason, their senior tech, to replace the furnace. I requested Jason look over all of the work the previous techs did. Everything else appeared to have been installed correctly. I did notice during this repair visit the ENERGYGUIDE a sticker on my A/C unit outside had been torn off. It's the yellow sticker on major appliances that tells you the estimated yearly energy cost. I do like to compare my energy usage to what it's rated to, so I was a bit disappointed it was taken off without informing me first. In the end, Tarpy extended my warranty for my equipment, which is what I expected at the very least.

I initially said I highly recommend this business BUT now that I updated my review and I had some time to think about what had happened, all I can say is DO YOUR RESEARCH. I don't think this business is bad one but based on my experience I don't see anyway to give - five star rating. I just think the employee made too serious of a mistake that some attention to detail and more company training could've prevented.

Jill W.

07/07/2023 12:00:00 SA

Chris did an outstanding job explaining my remote and system !! I highly recommend him to do the maintenance work on your mini split!

Chris D.

3/17/2023

As most bad reviews go, I'm posting out of frustration. We had Tarpy come out when our A/C wasn't working a couple years ago. During that repair we signed up for a 5 year package that comes with two check ups a year on our HVAC system.

Technician comes out today at 1 pm to check furnace. Blasts it full heat, wraps job and leaves. House never really cooled down. We have an infant and put him to bed and realized the furnace never stopped running. Bedrooms have hit 80 degrees and we have A/C running and it's still blowing hot air.

Utility bills are astronomical and I have an infant and cannot turn our heater off. Finally at 10 pm on a Friday I called the after hours line to be told they could take a message but I won't get a response until Monday. So now I either have to let my heater run 72 hours straight or spend money on an emergency service that will show up on a weekend. Cannot recommend this company given all the circumstances.

Private A.

10/30/2022

Had a quote for a new water heater. The tech was very polite and informative. But when I got the quote I was shocked. Went with another company for a fraction of the price. They may do excellent for for all I know but wasn't in my price range.

Pamela J.

4/19/2022

I replaced my heater and air conditioner I had you Hugo Ceja Sr. and Hugo Ceja Jr. As my installers. They gave good customer service, arriving on time, explaining every detail, working precisely to do a great job and keeping their work area clean. I would would use this company again. I give them 5 stars

Stacey S.

05/01/2022 12:00:00 SA

Mathew, Dawson, and Zach were awesome. Mathew and Dawson worked all day (and a good portion of the evening) to finish the job in one day. We were due with baby number 3 in 4 days so getting it done quickly was important to use. Zach dropped off some material from the warehouse they needed to complete the job. Overall very satisfied with the work, professionalism, and friendliness.

Brooke W.

3/25/2015

I started hearing a draining or a gurgling noise coming from my laundry room and it was driving me nuts! I called to setup an appointment and spoke to the receptionist on the phone. She was VERY polite and helpful, and when I described the problem she even offered her own suggestions as to what the cause could be. She set up an appointment for the next morning between 9 and 11.

At 8:30 a.m. I get a call from one of their plumbers, Dan, who informed me he was about 20 minutes away from arriving. He arrived right on time...even a little early. He too was very polite and professional. I showed him to the laundry room, where I had not had a washer and dryer hooked up in over a year. It only took Dan a couple seconds to figure out that the P-trap for the washer drain pipe had dried out, and that's why I was hearing all the noise coming out of it. He told me to simply pour a glass of water down the drain pipe to fill up the P-trap again, which would block off any noise or gases from coming up. Sure enough it worked! He gave me a discount off the service call charge since it was such an easy fix.

Ena N.

02/10/2020 12:00:00 SA

I had my annual tankless water heater flush by this company today and I was very disappointed. They left a mess for me to clean up leaving behind an empty solution bottle and a stain garage flooring from the solution that they used. I was hoping to find a trustworthy company to do my annual maintenance but I cannot trust this company with the way they left a mess and stains.

Follow up post: The company was very responsive and address my concerns right way today. They were very helpful at resolving it so I can trust them again in the future. They truly care about customer satisfaction.

Matthew F.

04/07/2021 12:00:00 SA

Absolutely amazing! First off with Jared, his experience with sales and his explanations and showing us our financial savings really made the difference for us to make this move. Now with the actual work, we had Cole who was assisted by Keegan and Luis. I'm lost with words on how amazing that team was. Cole especially, he took charge and from the getco he took care of our house as if it was his own. They always consistently kept us up to date on which room they were going to be in and what they we were going to be doing. They take pride in their work so much, if you get this team after they're done just take a look at their work and you'll be amazed. They blew us away.
I'm so happy with Tarpy, they really do exhibit every quality of a well organized business. From being on-time ready to work, to like I said be excellent work, to amazing work ethic and most importantly professionalism at its finest. If I have more things needed to be fixed around my house they will be the first ones to get my call. I highly recommend them to anyone who is looking for highly professional individuals that will not only get the job done right but will go above and beyond to ensure that you are well beyond please with their work.

Heather h.

5/25/2017

After a couple years of deliberation we finally decided to put AC in the house. Tarpy was recommended by friend who had done some work and were happy with the service. We also vetted out a couple of others to come give us quotes. Tarpy was by far the most reasonable in price and I could tell the service was going to be great too. Paul came to check it out and was even willing to work with us on our unique set up with the house. The process went very smoothly. Jeff and Chris came out to the house and were very friendly, efficient, and clean. Definitely the type of workers that you want in your home. The office even worked with me when someone stole our credit card! From beginning to finish it has been a great experience. I would highly recommend using this company for your home needs. It is important to know that you are using a quality company that you can count on.

Pj S.

09/10/2019 12:00:00 SA

Honest, Fair, Prompt, Integity, Skilled, Professional and Fun are just a few of the terms I could use to describe my experience with Tarpy!!!!

From Scott, the professional that quoted me, to the scheduler Cheryl, and Billy and Miguel the two very capable installers this was top notch!!!

Scott clearly knew his stuff and was not just interested in selling me the most expensive product, but rather listened to my needs and budget and nailed it without negotiation. ( Trust me I got 4 other quotes ).

Within hours of deciding Cheryl contacted me and scheduled the work. Not weeks out but rather in 1 week. I know they are busy so I didn't expect it that fast. Cheryl and all the office staff were exceptional and kept me up to date every step of the way.

Next came the installation. Wow!!! Perfect!!! Slam Dunk!!! Billy and Miguel nailed it... These guys work very well together as a team and are professionals in every sense of the word.

I am a mechanical guy and have worked with my hands most my life and I manage field service, sales, and repairs for another large company in town and I know first hand the coordination it takes from sales, to logistics, and execution to deliver the product and get it installed in time frame promised. Being a hands on guy and doing most of my home upgrades and repairs myself it wasn't easy for me to invite others into my home and my standards are high. These folks Nailed it.

No pressure, perfect execution, competitive price, no surprises, and the equipment works perfect.

Hats off to the entire Tarpy team as I know there are others in the warehouse and office I didn't call out by name.

Great Job!!! Truely Thankful.

Gina V.

5/18/2023

Thank you, Chris F. for doing such a thorough inspection & making sure our system is running top notch! My husband was even impressed! We truly appreciate people actually doing their jobs, especially these days.
Thank you so much!
John & Gina Vreeburg

Peter A.

4/28/2016

This is a follow up review from my original post on 8/14/2015. The owner of the company reached out to me a couple of months ago to dig a little deeper into some of the problems that occurred during my initial AC installation and the subsequent repairs that followed. Apparently, a couple of their employees that installed my AC system in 2014 were the root cause of the problem and they have since been let go. Unfortunately for me, I had to endure the countless returns by said employees to fix these issues dating back to 2014. Needless to say, Tarpy did make every effort to find out everything that went wrong and sent technicians out to my house to double check all the work and perform a quality control analysis. During one of the follow up repairs in 2015, one of the ex-employees had put their foot through my ceiling drywall in my hallway closet unbeknownst to me. I didn't discover the hole until just recently, and Tarpy did go the extra mile to fix the drywall and send a painter to my house to complete the repairs. After all is said and done, the follow up in 2016 gets 5 stars, but averaged out to be a 4 star review due to the initial shenanigans from their ex-employees that botched the job the first time around. All in all, they did make everything right and I am confident that their new guys are more than competent. Thank you Tarpy for following up and making sure your customers got the customer service they deserve in the end. In 2014 I would not have recommended them, but now, with their new crews they have, I would definitely recommend!

Beausoleil P.

7/27/2019

Excellent service and repair. They were quick to schedule us during a busy time. Our technician Bowen was extremely knowledgeable. He diagnosed and fixed our problems quickly for a reasonable price. Highly recommend!

Mary S.

6/17/2022

Let me tell you about this dude Scott.

Scott. Is. Amazing.

On Sunday, I noticed my bathroom sinks backing up with water and I already knew what it was: a clogged condensation line in my AC. While I had experienced it before, I had never mastered the art of PREVENTING it. I called Tarpy and got an appointment scheduled for a few days later. Their communication was awesome: sending out appointment reminders the day before and letting you know when the technician is on his way on the day of.

I feel like the issue was pretty straightforward and just about any technician could have resolved it. What made me come here and leave a review on Yelp is how awesome Scott was with my pets. I have 6 dogs, all rescued, and all a little weird given their various past lives and traumas. Whenever a stranger enters my home, there is always a lot of barking to start and it eventually (mostly) dies off and then everyone is quiet. I always make sure to put the dogs away when someone is here working in the house, but Scott ended up needing to go into the room that the dogs were in.

He handled them all like an absolute rockstar, knowing how to greet them (holding out the back of his hand for them to sniff) and was SO patient and nice to them as they helped him (I think in their minds they were) with his task. Even Prince, my super nervous Schnauzer warmed up to him after a few minutes and was so happy to have him here working on the AC.

Scott did talk me through how I can clean the line in the future so I can prevent it from getting stopped up again, which I so greatly appreciate. I don't know how long he has worked for Tarpy or how much you're paying him but give this guy a promotion because his customer service is stellar.

Signed up for a maintenance package with Tarpy and will be using them moving forward.

Barbara C.

1/28/2015

I had called around 9am in the morning due to a clogged kitchen sink/garbage disposal. They arrived at 11:30am. The moment Ryan (the plumber sent) walked in, the drain cleared itself! So, I had him instead look at a slow bathtub drain. He got right in there and cleaned it out, showing me also how to better maintain the drain and gave me advice on how to keep it and the kitchen drain clear. Ryan was the most fun, courteous, and professional San Diego plumbing person I've ever had. Not often you can say you enjoy your plumber's visit! I'd definitely use them again in a heartbeat!

Bernadette R.

8/19/2020

Alex was great and totally trustworthy. He quoted half of what one of the big companies with commercials quoted. Definitely recommend Tarpy.

Liz M.

5/24/2022

We had our air conditioner and heater tuned up today . The technician, Robert Stilwell, was very polite, clean, thorough, and showed up on time. I always feel comfortable with any of the Tarpy technicians coming into my house. I would highly recommend Tarpy Heating and Air to anyone.

Holden R.

5/15/2016

The guy they sent out was a class act. I don't know how they have a 5 star rating unless they have fake reviews or they're relying on people not giving bad reviews because they send out such crazy people (who now know where you live).

--

First clue is when no one shows up for the appointment or even bothers to call to reschedule.

Second clue is when they claim you have a gas leak even though SDG&E was just out to check your heater.

Third clue is when they try to charge you $750 ($900 - $150 yelp coupon) to fix a non-existent gas leak on top of a burnt out ignition.

The guy really played up the non-existent gas leak to put pressure on paying for the work and getting the job done now --as if you couldn't just turn off the gas to the heater.

When I told the guy I'd think about it he got all moody demanding to see the yelp coupon and saying my wife was screaming at him for not showing up. I was standing right next to her when she called, and called him on the blatant lie, to which he apologized.

--

Fortunately we ended up getting other quotes from other companies for less than $230 to fix the ignitor.

I ended up finding the part online and fixing it myself for less than $30 and calling out SDG&E to double check my work (which they do for free).

My advice, stay far away from these guys.

LD O.

10/20/2021

Not happy AT ALL and it's been a frustrating experience after Tarpy installed our furnace and AC. The furnace was installed in a shoddy manner where it looks like things were forced to fit (screws misaligned things taped together where they shouldn't be). The new duct work is messed up to where air can only blow downstairs or upstairs, but not both at the same time. We have to crawl up in our attic to switch the flow manually. And the heat on the furnace seems to work intermittently. We have had a few visits from them following the install and it was never made right. The installers just did a crappy job and now we are living with the frustration. I will say their customer service is good, but unfortunately, the friendliness didn't fix our bad install.

nicole z.

7/26/2017

Chris was polite, professional, and did a great job! He clearly explained the issue with our unit, and on top of resolving the problem he offered to do some routine maintenance. We will definitely call Tarpy the next time we have an issue!

Susan S.

08/02/2017 12:00:00 SA

Chris was very professional and pleasant. He explained any issues that would need to be addressed at some point and wasn't high pressure. He even cleaned my filter cover on the ceiling and always covered his shoes when entering my home.

Kelly S.

5/19/2022

Such amazing service and clear communication!
Im feeling lucky to have found Tarpy for all our plumbing and HVAC needs. Tony was an awesome technician who did our plumbing maintenance check up . He has given a few more years of life too our old tankless water heater despite us not maintaining it for over 10 years
Billy and Dawson just spent 2 days installing our new HVAC system and ducts and things are tidy and seem to be working awesome. They were knowledgeable, agreeable and hard working.
Out original technician who came out yo remove the old system for your ADU concrete poured, whose name I have forgotten spent hours checking EVERYTHING and going over our options to repair or improve on what we had. Feeling pretty good about continuing to work with amd have real people to call when things need attention. Even our coordinator Stephanie in the office, was a pleasure yo work with amd communicate with. After a year of working with MANY contractors to build our ADU, Tarpy has been one of the best we have dealt with. Super grateful for the experience!

Chuck S.

4/27/2022

Competitive pricing on our replacement furnace and high-efficiency air conditioning. Excellent guidance from comfort advisor Jared, and a thoroughly professional installation and training in the use of the new system and the ecobee thermostat control by techs Matthew and Dawson. Thanks for exceeding our expectations.

Jai B.

7/20/2020

We had a pretty major issue that our first plumbing company wasn't able to fix. I called Tarpy to ask if it was something they could help us figure out and the owner was on top of it and told me he would send his top guy out to help us. Alex showed up the next day and got right to work. He was extremely knowledgeable and professional and kind. He spent hours trying to clear out the plumbing but at the end of the day he was unable to clear it until our septic was emptied, so he could use a scope to see what was causing the blockage. He left without charging us because he didn't get it cleared. WOW! That was a shock to us. GREAT customer service! We immediately emptied the septic and Alex was quick to return and found out the problem. It was a big one but he found it! He and Dylan came out again and spent all day working hard with jack hammers and digging in the hot sun. They did amazing work and, they were an absolute pleasure to have over. We officially call them friends and Tarpy will be who we call first and who we recommend to all our friends!
Thanks so much for all your hard work guys, and your great company!
Your new friends in Jamul. :)

Cameron C.

9/22/2013

I've been using Tarpy Heating and Air for my clients for the last 2-3 years. I first came across Tarpy installing a unit in my condo. No complaints, happy with their service. Since that time a lot of my clients have needed to update their AC in their units. I'm a commercial real estate agent and I got the chance to meet the owner back at my initial install. Since that time this company has done 4 install/updates for my clients and lots of maintenance jobs too. I always get great feedback, which is why I continue to recommend them.

Kim C.

05/02/2014 12:00:00 SA

Lifesavers! Our air conditioner stopped working earlier this week in the middle of a spring heat wave. I called yesterday and Paul, the owner, came out this morning. He was prompt and courteous and had it fixed within the hour. We are in the process of getting ready to list our house for sale so he did a free duct inspection and offered to send over a quote to have the duct work replaced. Very reasonable prices and overall great service!

Nathaniel K.

08/04/2020 12:00:00 SA

We had a move date for my wife's Grandfather into a granny flat, it was almost 100 degrees and the AC went out 2 days before the move. Tarpy was able to get a tech out last minute and get the job done! Nicholas was a great tech. He identified the problem and not only fixed that but identified the component that caused the problem in the first place. He was able to get it repaired in no time. Great care and customer service all around!

canada e.

08/08/2019 12:00:00 SA

Our air conditioner stopped blowing cold air so my husband called Anderson and they came out and told us we needed to redo out entire house to support a bigger unit at the low cost of $25,000. Our ac cooled the whole house just fine the summer before so I wanted a second opinion from someone I new I could trust so I called my friend Bowen from highschool who did HVAC. His company Tarpy was conveniently located to our home and promptly came out to get our unit up and running. They made a few suggestion on what improvements we should do to make it more efficient. We appreciated their laid back honest approach and booked with them to come back out to redo our airducrs. They were back out the next week. Richard and Miguel arrived on time, they were quiet and curtious. They cleaned up after themselves. And booking the appts was a breeze with Cherly and Jessica in the office. If you want an honest hardworking company. They will take great care of you.

Eric M.

1/19/2017

This company has been phenomenal in their work ethic and their attention to detail. They've been a true blessing to our church. After a flood took out our heater Chad and Tyler, Keo and Dane have been working diligently to see that our church has new ductwork a new air conditioner a new heater and is up to code. It was a very good decision for us to go with them. They have been a blessing to the church and I would recommend them to anyone. - Pastor Eric Maggio (Senior Pastor of the Light in Chula Vista)

Robert L. P.

6/26/2022

We have been using Tarpy for several years now and could not be happier. Recently, our condensation pump would not shut off so I had to unplug the pump and could not use our central air conditioner. When I called Tarpy, they we able to schedule me the very next day.
Michael Culpepper was the technician who came and determined the 20 year plus pump needed to be replaced. Upon completion of that he went through our entire system thoroughly and made some recommendations which were spot on. My wife and I were extremely impressed with his professionalism and his work ethics. He took the necessary time to answer all our questions. We would certainly request Michael again when we have our annual heater inspection. Thank you Tarpy for another wonderful experience.

Bob and Sharon Platt

Chanda G.

5/17/2017

Tarpy installed my AC and did a really great job but I hadn't used their plumbing services until now. My shower stopped working out of the blue and I called to make an appointment and they were able to schedule me in a very timely manner. I figured I would have them also fix a sporadic problem with my toilet since they were coming out. Dane was running ahead of schedule so he called to make sure he could arrive early, quickly assessed the problem and explained what needed to be done all before his original start time. Dane was quick, quiet and did a great job all the while putting up with my terror of a pup.

Ned G.

07/06/2018 12:00:00 SA

Jeff Berg installed a homerun vent from my air conditioner to my bedroom, and it's great! Because my bedroom is the furthest from the unit, it would always be warmer in the summer than every other room in the house. When I told Jeff about this when he was here for a regular maintenance he came up with the idea of installing the new vent. What an improvement and well worth the money!

Michelle E.

5/26/2022

We had our HVAC service evaluated today by Robert Stilwell and he provide outstanding technical and customer service allowing us to make an informed decision on repair or replacement without any stress!
We greatly appreciated his time and not making us feel rushed!!
Again Robert's customer service and professionalism are superior!!

Thank you
Michelle E & Paula G.

G J.

3/15/2015

Water heater flooded in the garage. I called that night about 4pm or so and had prompt return phone call. They said could not be out until morning but would be there by 9am. Quoted about $750 or so for replacement (as with flooding would need a new unit.

They arrived 08:30 and very impressed with professionalism and friendliness. Looked at unit and when asked if anything else needed replacement no upsale at all. Said pipes looked very good, sediment trap there and earthquake straps and told me cost for placement of new unit $675.00 which was actually less than quote. He had another associate bring out new unit; replaced and had paperwork done in under 1 1/2 exactly as quoted.

One neighbor saw them and had them check their unit and they told them it was in great condition. So overall extremely pleased

I did not price water heaters outside of this, however for the ease of transaction and professionalism and prompt fix of the issue would definitely deal with them again. A good sign for a company is that they only fix the problem found and are not looking for new customers even when it would be easy to do so. Also final cost below estimate which was a nice surprise.

Water heater working very well, Warranty explained and serial number written on receipt for any issues for the next 2 years for service, 6 years (I think ) for the heater itself.

James B.

12/09/2020 12:00:00 SA

We needed Euro-Split air conditioners. Research indicated Mitsubishi was the top of the line and that Tarpy Heating was the top installation company. We called for a quote and Paul the owner came by to assess and give us the quote. Here's what's note-worthy, after surveying the locations for installation and answering our numerous questions, Paul sat down at our patio table and factored the quote on his tablet and gave us the price instantaneously! Right then & right there! Additionally he offered us the Mitsubishi discount and further discounted the price if we could wait for 10 days for installation due to their high volume. Paul was totally knowledgeable and after receiving 2 additional quotes from competitors we signed on with Tarpy. The installation guys, Mark & Luis, showed up on time, finished ahead of schedule and explained how the units worked, fast, efficient, & professional, and Paul returned to inspect their work. We give them the highest recommendation possible!
One small problem arose after installation and Jessica the scheduling lady provided immediate assistance and sent a tech over to resolve the issue. That guy was Cody Miller who explained a number of different scenarios did an installation diagnostic, found no problems with the units and offered a remedy that worked very well! So the entire group is expertly knowledgeable, totally efficient, and we'd recommend them without hesitation for any HVAC issue that presents itself! Many thanks to Paul and his crew, Mark, Luis, Cody and Jessica are all top notch and completely professional.

Sheena F.

7/17/2022

Tarpy has been wonderful. Everyone that we encountered so far has been great! We have used plumbing and AC. Drew with plumbing was very helpful. Jared took time out of his day to help us out on the weekend. Eric, Manny, and Dallas who installed our AC were friendly and professional. Stephanie was great to work with also. Everyone has been responsive, professional, kind, informative, and kept us up to date through the entire process. I can definitely say we recommend Tarpy!

Ken D.

11/23/2017

Standing Ovation! Applause! Well Done Team Tarpy!

I couldn't wait to write this review for Tarpy Plumbing Heating and Air but I wanted to take some time to get it right because they deserve it.

The fantastic crew of Paul, Carlos, Chris, Englebert, Ryan, Nick and Jessica not only exceeded my expectations but did it in the most professional and friendly way. The system is strong and quiet, the house is always comfortable, the water is instantly hot, and the work was neatly and professionally done on time with no surprises. Read on if you want the whole story but, the bottom line is that I'd recommend this company to anyone anytime for any plumbing, heating or A/C job.

This morning I woke up to a comfortable, warm house. We haven't had heat for weeks. In costal Solana Beach that may not sound like a big deal but it's been between 54 and 58 in the house every morning for 4 weeks. Our heating and cooling system went out months ago and we knew we needed to replace it. Our old system would constantly run to keep the house at a decent temperature. Heating was barely adequate and during the hot months, forget it. It wasn't worth the money to have the AC running 24/7 at $150 a day. We have our own company and work from home so a comfortable office is critical. We haven't had that since we started the business and built out our home office.

We had 4 teams come by to give us estimates. One said don't change a thing except replace the furnace. One came in and said change everything to basically the same system we had. One guy came in and said he couldn't do anything unless we believed, like he did, that the world was flat. No kidding! Bids were from $5K to $25K and not a single one made any measurements, presented any options (this is what you get...period) so we were not any closer to a decision.

Then Paul Tarpy came to visit. He sat down with us and asked us what we wanted. He measured our square footage, documenting each room in the house. He measured the doors and windows. He counted the vents, and inspected our equipment. Then we sat down and discussed his proposal and what we could expect. He noted that our unit wasn't quite big enough for our square footage so a direct replacement wouldn't work as well. We recently added a 150 square foot home office that we use daily. All of our windows are south and west facing. We have a vaulted ceiling in the living room with no insulation. And, to our surprise, our cold air returns didn't have a direct duct back to the system thus explaining in inability to cool the house efficiently. He did what no one else did. He consulted with us, gave us options, and made some adjustments to work with our preferences and our budget.

Note to the other bidders....This is the way it's done! We weren't looking for cheap, we were looking for doing it RIGHT!!

The next chapter was amazing. Basically they delivered and exceeded our expectations. They replaced our hot water heater with a tankless system to make room for the return air duct that was never installed. They put in the registers we wanted. They put in an upright, slim profile condenser for the AC so we could finally walk along the side of our house. They seem to truly care about our experience from the very beginning.

They were like a hive of bees for four days working hard to completely rebuild the system. When they left each day, they only way you could tell they had been there was the slowly shrinking inventory of materials and parts in the garage. No dust or debris, no broken items, they just quietly came and worked, then cleaned, then updated us on status and left to return the next day. Our only glitch was a small leak from the water heater that I discovered after they left. I'm talking a very small leak. it was no big deal but they were there first thing in the morning to fix it.

The last day was a marathon for these guys. The day before Thanksgiving and they worked until it was done. When I asked if they just wanted to come back on Monday they said, and I quote, No, we just can't let a customer go through the holiday weekend without heat. They charged it up, brought the whole system online, took us through the setup and maintenance, and like the heroes they are they quietly left into the dark of night.

I'm a huge fan now. They made this grumpy guy very happy in my now warm and cozy little house. I haven't been in my office without a jacket for weeks. Now, like Tarpy Plumbing Heating and Air, the experience is perfect.

Thanks for everything, Paul, Carlos, Chris, Englebert, Ryan, Nick and Jessica! You didn't just raise the bar, you've set it and it's set very high indeed!

Happy Thanksgiving to all of you and your families.

Craig S.

12/05/2016 12:00:00 SA

I received exceptional responsiveness and service from Tarpy. One of the technicians (Chad) was very helpful and went above and beyond to deliver the results we were looking for.

Shella M.

10/18/2021

Eddy and his teammate (forget his name) were great! They had everything they needed to replace a main water pipe to restore water to my home. They were fast, professional, and courteous. Highly recommend.

Philippe D.

6/21/2023

Had Tarpy come do an HVAC tuneup. I was very happy with their service and my technician, Jonathan, was great. He was very knowledgeable and quickly diagnosed some inefficiency due to wear as well as the need for more coolant. He worked with me to make sure I was happy with the course of action and made me confident it was the best choice for the price. I already scheduled my furnace tune up and requested Jonathan again.

Marie W.

07/01/2019 12:00:00 SA

Just had a split type AC unit installed through Tarpy, upon a recommendation from my neighbor. They gave us the best price. Everyone was courteous and professional, from Jessica who answers the phones, Scott giving us the estimate, Cheryl setting the appointment and Jason and Nick who did the installation. Nick and Jason were here all day working hard, with know how and skill and taking time to answer all my questions and concerns. Everything looked and worked great when they were done. I have already recommended them to a friend.

Frances D.

07/03/2023 12:00:00 SA

My review in on my conversation only with Jamie their Plumbing Dispatcher.
I have set up an appointment with Jamie for Gabe their plumber to come over for this Thursday on July 6, 2023 from 11 a.m. to 1 p.m. is the time frame that Gabe will be driving over to my house to diagnose the low water pressure issue and the clogged up showerhead in the master bathroom shower.

I was quoted the $49.00 Diagnostic Fee from Jamie their plumbing dispatcher this morning when I called this Tarpy Plumbing Heating & Air Conditioning Company today. Jamie was very professional, knowledgable about my plumbing issue, and Jamie was also very sympathetic about my plumbing issue which I am currently having at my house that involves the lower water pressure and the clogged-up showerhead that is located in the master bathroom. Jamie said to me that after Gabe the plumber diagnosis this issue with the lower water pressure and the clogged up showerhead in the master bathroom shower. Gabe will give me an estimated price on the parts that he will need to buy and to install for this clogged up showerhead and the price on adjusting the water pressure to a much higher level in order for me to take a shower and wash my hair more efficiently.

Nancy H.

07/07/2023 12:00:00 SA

About 7 years ago Tarpy replaced my HVAC system. It's been working well, so I hadn't had them back since then. However, an issue came up recently dating back to the original system installation. I called the office, explained the problem & scheduled a service app't. Robert S. came out , evaluated the problem, and told me Tarpy would take care of it at no charge. Robert was very professional and knowledgeable about the issue. That day I also purchased a 1-yr. service contract for HVAC maintenance checks.
Yesterday Chris F. came to correct the installation issue, which he did. He also performed the 'summer' maintenance check, and found that some additional work was needed to maximize the a/c/ system (which he pointed out to me--and was then very apparent), and he then completed the work needed to corrected that problem. Chris was very professional and explained the work that he was doing. At this time I hav nothing but good things to say about Tarpy Plumbing Heating and Air and the 2 Service Advisors that were excellent.

Dave E.

1/26/2018

Garrett from Tarpy Heating & Air showed up on time and was so nice! He was so thoughtful and put cover-ups over his shoes so he didn't track anything in the house. He was very knowledgeable and completed the job in a timely manner. I was very pleased with the plumbing work and I will definitely call Tarpy Heating & Air for future needs!

Charles T.

7/30/2022

Well-structured system and staff. Get email and message reminders of the appointment, and the technician is professional and polite, and on time. Also, provide a free estimate for the repair, which is rarely offered in the same industry. Recommend giving them a call for any project.

Carole F.

8/18/2020

I am so happy right now. My a/c stopped working yesterday and today I started yelping a/c contractors for repair. Many replied to my yelp request. Tarpy was the only company that could come out today. Nicholas from Tarpy was here within several hours of my request. He was masked up, polite and professional.

I knew my a/c unit was old and possibly on it's last legs but Nicholas recommended a fix that I am certain saved me thousands of dollars. He taught me a few things about a/c units that I did not know which can greatly help in reducing that dammed SDG&E bill.

I know that my unit will need replacement before next summer. Duct work and insulation probably needs inspection as well. I know what I will be giving myself for Christmas this year. I'll call Nicholas and tell him it's time to upgrade.

Thank you!

Michael M.

05/02/2013 12:00:00 SA

We've renovated several houses and have had a number of HVAC systems installed. Tarpy Heating and Air was by far the most outstanding of all of the companies that we've hired. Alex was very knowledgeable when providing a very competitive estimate, and offered excellent suggestions on placement of the units. He also came back while the work was in process to make sure that it was being done to our satisfaction. Fonzo and Alberto arrived promptly on time and did an excellent install. Even when we asked them to move the units over a few inches after they had completed the install, they proceeded to do it with no complaints, even though it added at least an hour to their job time. They made sure to sweep and vacuum at the end of each work day, so that we didn't have to clean up the mess after they left. Tony arrived on time yesterday and did a great job repairing the sheet rock where some minor damage had been done during the install. Overall, this was a great experience and I highly recommend giving Tarpy a call.

Richard F.

01/11/2022 12:00:00 SA

I've had great experiences with Tarpy for both plumbing and HVAC work at home. All of the folks I've interacted with have all been very professional, helpful, and friendly.

Most recently, Joe came and provided a tune up service for our furnace to make sure it was in good working order for the winter months, and he provided something like a 20 point inspection on my system and walked me through all the areas that were showing some concerning wear and tear. I have a pretty good idea of what to plan for in terms of maintenance costs and the remaining lifespan of my current system. Thanks Joe!

Mary M.

07/08/2021 12:00:00 SA

UPDATE 8/2/21- - - Today Tarpy, AT THEIR OWN COST, replaced my A/C unit with a better unit with correctly coated coil. Matt & Dawson worked tirelessly for over 6 hours on our condo roof - thank you guys!!

Scott the Service Manager came to check why our tankless water heater was leaking that they installed 3 years ago. Last Saturday one of their plumbers, Anthony, replaced piping we thought may be the problem - Anthony was great. But leak still happened, so Scott came to check it out. In our condo set-up, bathroom sink drain line mixes with A/C & Tankless water heater condensation drain lines; it clogged causing other condensation lines to have nowhere to empty except out the tank. Scott worked hard trying to figure out what was going on & made good suggestions to avoid this issue again in a few years - thanks, Scott!!

Scott was also upfront and apologized that he was the one that quoted me the wrong original A/C unit that should have had the coated coil. I told him I appreciated him telling me that- but especially appreciated Tarpy making it 100% right after 3 years by installing the correct unit, at no cost to me. That is doing the right thing.

Epecially BIG KUDOS to Ken, Tarpy's newer Administrative-Operations Manager who contacted me originally about wanting to do anything to make it right - and by golly - he DID!!!! Thank you so much, Ken, for the numerous calls, keeping your word, always following up, being professional and so pleasant to work with!!! You are a gem!
- - - - - - - - - - - -
ORIGINAL REVIEW - - - Any HVAC contractor who knows their stuff will tell you if you live within 5 miles of salt water, you should have an A/C unit with a coated coil to help it last longer so the salt air doesn't corrode the unit quickly. WE LIVE TWO BLOCKS FROM SAN DIEGO BAY AND TARPY SAID NOTHING ABOUT THIS AND INSTALLED A NON-COATED UNIT.

We found out 2yrs after the fact our $11,000 downtown San Diego condo new air conditioner installation by Tarpy. As you can see by the price, we weren't trying to go cheap (we got the more expensive model of the two offered us) - so another few hundred or a thousand dollars to get a coated coil version to last as long as possible would have been something we would have opted for HAD WE BEEN ADVISED....BUT NO!!!! They never said a word - completely irresponsible for a contractor we paid a ton of money to and trusted to sell us the right equipment for our location.

They work in the greater San Diego area - they should know units close to ocean water should have a coated coil!! NO EXCUSES!!! Last year, our son-in-law asked if ours was coated, as he is in the commercial end of HVAC, and I wasn't sure as it wasn't noted on our paperwork. So I emailed Tarpy, asked if they could look up whether it was or not - I RECEIVED THE BIGGEST RUN AROUND!!!! I NEVER GOT AN ANSWER.

I would write and get replies like - I sent your question to the manager - or We are really busy, they will be in touch - or just no answer at all. The final straw was the reply that they have been really busy with new customers and installs and it would be a bit before they got to me. I WAS AN EXISTING CUSTOMER, I HAD HAD THEM DO ANNUAL A/C INSPECTIONS (also on my furnace) - AND I WASN'T AS IMPORTANT AS THEIR NEW SALES CUSTOMERS!!! So, keeping a current customer happy is not a priority to them??!!?? BAD BUSINESS!!!

It was very telling that they kept evading giving me an answer, since they realized they sold me the wrong type of unit. So I hired a different company to come out and do an inspection/preventive maintenance on our unit and they were awesome. But before I had them come out, I asked what type of coil they would suggest if we needed a new one and they said because of our location to salt water that it SHOULD BE A COATED COIL UNIT....[duh]!!!!!

They did an inspection and said the coil was already showing signs of wear (after just two years!!!) and they took photos and cleaned up what they could and wrapped some exposed cables. BOTTOM LINE...we paid a boatload of money to have this unit installed and now we will have to have a new unit put in within 5-10 years, versus a correctly coated unit that could have lasted us up to 20 years.

Why were we not sold a coated coil unit? Lots of cities are within 5 miles of the ocean - should Tarpy not work on places that close if they don't know who should have a coated coil and who shouldn't??? IF THEY DON'T RECOMMEND A COATED COIL - SHOW THEM THE DOOR AND FIND A CONTRACTOR THAT KNOWS THEIR STUFF - FOR US, THAT WAS *NOT* TARPY!!!!

They never had the guts to admit they were wrong, I tried for weeks & weeks just to talk to someone and get an answer, but I was given the first class run around. They were cowards and wouldn't be honest and talk with me. It's way too late for me now, but not for you.

Doug B.

6/19/2017

Paul gave us the best price of our 3 bids. Joe, the lead, Dane, the plumber and several other technicians finished the whole job in 2 days including a new furnace, A/C unit, all new ducting, tankless water heater and Joe installed a new sub-panel for me as well - all with a lifetime warranty from Amana. When my wife asked if we could have an extra duct register installed upstairs, they included it for no charge. I'm sure this wasn't one of their easiest installs either. The A/C is awesome in this heat wave but one of the best results is that now when we turn on the shower or the kitchen sink, we have warm and then very quickly hot water - awesome! Need I say more? Oh yeah, Jessica was great in the office letting us know which technicians were coming and when they would arrive.

Derrell D.

10/29/2014

We had been considering upgrading to a tankless water heater for some time; Our tank water heater was original to the house (built in 1992) and we knew it must be nearing the end of its life; although it was still performing adequately. We had a number of questions about the brand and installation requirements, the owner (Paul Tarpy) answered over the phone with directions to websites with more specifics. Paul performed the initial inspection which identified an issue with the installation location and Building Code which required us to either upgrade the heater or relocate the unit to an outside wall. The location of the old tank heater was in the center of the basement with no immediatly adjacent outside wall. Tarpy's gave us some options and quoted a very fair price for the upgraded unit. Ultimately, and after confirming with the County, we chose to go with the upgraded unit. All the necessary untilities (water, natural gas) were already located and would have required significant effort and expense to re-run for an outside wall installation.

Services performed included:

-Initial inspection of the job site (a one hour session that was scheduled when we placed the order);
-removal and disposal of the old tanked water heater;
-installation of a new, high-efficiency Noritz tankless unit; and
-construction and installation of approximately 16 feet of conduit vent to outside;
-testing of the unit's operation;
-clean-up of the area after they were done;
-demonstration and (minor) training of the homeowner on the unit and maintenance requirements.

The initial inspection from Tarpy Plumbing was hastily scheduled. He was able to accommodate a visit the next day. His schedules and mine matched for that day. I was working at home and he was in the area. We set a window and he was able to come by. The initial inspection took less than an hour.

On the day of installation, Tarpy's two workers were at our resident on-time in the morning and had all the materials necessary to begin the work. The 20-year old water heater (also natural gas fired) was removed and the new Noritz tankless unit installed, vented, and tested. Construction of the vent line was relatively straight-forward but not a simple task. The workmen obviously took care in its construction to make it look good as well as functional, especially where it exited outside. The finished vent is not instrusive to the eye. (We have a high-efficiency furnace that was installed 4 years ago, and its venting is merely functional.) I forgot to get their names, but they were both courteous, professional, and thoughtful in coming up with solutions to work challenges. And they left the work site cleaner and more attractive than when they had started (and I had thought I had done a good job of clearing and cleaning the area for them the day before!) When testing the unit, a small hiccup developed which required a little extra time to troubleshoot; they explained the situation to me and corrected it. They went through the retest with me and spend longer than just a quick run-through to inform me of the unit's operation, capabilities, and maintenance requirements. In the end, I was comfortable with what they did and confident the problem was resolved.

Overall, the job took a little more than 6 hours to complete, including the cleanup inside te house and outside. Almost a month later, the Nortiz unit performs flawlessly. We haven't tried to use more than two hot water demands at once; although we were told that this unit could handle the larger volume demand. We haven't received the utility bill yet so we can't comment on savings. We wish we had done this much sooner.

We are very satisfied with the work Tarpy performed and would have no trouble using them again or recommending them to others

Leon S.

11/19/2013

Had Tarpy come out to replace burned out hot surface ignitor in our furnace. I had a quote from another highly rated Yelp company, but Tarpy's quote was much fairer and I chose them. Technician (Rick) came to my place on time and was done with replacing the part in about 1/2 an hour. he was knowledgeable and polite. Now we have heat working for the first time ina few days - no more freezing in the morning!

Cindy C.

9/22/2020

We contacted Tarpy after our A/C unit broke down during a heat wave and they gave us an appointment just a couple days away instead of having to wait weeks like other companies. They sent Bruce and he promptly found the issue and repaired it soon after that, he was very professional and polite just like the rest of the company. We'll be contacting them again if we ever need more help with our A/C or plumbing.

Rosanna C.

9/26/2019

The team we worked with at Tarpy was very responsive, professional and helpful throughout the entire process of installing AC in our home. Nicholas and Sergio were our installers and they were both extremely knowledgable and polite. Cheryl always answered my questions quickly and was very helfpful during the entire process. We had a lot of work being dont on our home from various contractors and Tarpy was just a pleasure to work with and was also very accomodating to the other work that was taking place. Over all it was a great experience.

Ted M.

09/03/2023 12:00:00 SA

If you want to be sold services that you don't need this is the company for you. Do yourself a favor look for another company.

Greg H.

7/16/2020

Cody did a great job and was very knowledgeable about the A/C unit and products. He was very professional and would use them again in the future.

Michele L.

9/17/2019

I've had Tarpy out to my newish to me place a couple times this year because most everything was original to the place and needed to be replaced. Jeff has come out twice to assess and suggest options. Cole and Arty came out today to replace my AC and duct work. They were all professional, tidy and took pride in their work. I'm happy with their service and office communication too! Thanks!

Jesus M.

07/05/2023 12:00:00 SA

Very fast and efficient! Will use them again if need be. Same day service. Highly recommend!

Lesley G.

1/26/2016

I cannot think of anything but great things about this company. (I actually tried to) We had a super old furnace (1965 if you can believe it) that was going to cost way too much to fix and decided that it was time to replace it. I checked with friends for their recommendations and of course what yelpers were saying and came up with 5 different companies for quotes.

Tarpy was one of the highest rated on yelp and Paul Tarpy himself came out the very next morning to evaluate the job and he gave me a written quote right there on the spot. None of this waiting for days for a quote and then more days for an install - nope - this was instant customer service.

I almost signed up right on the spot because he found me such a great deal on the furnace and AC but I had the other companies coming out to give me quotes so I waited - some came and said they would get me a quote in a few days, some never bothered to write out a quote but kept throwing numbers around until I was confused and others just couldn't get out faster than a week later to even see the job. It was cold - I went with Tarpy and when the other quotes came back eventually I was REALY happy I had chosen Tarpy - that, and they were really great during the installation - super concerned about keeping everything clean with tarps etc. they arrived exactly when they said they would, they even sent me a picture of my installer Alberto.

They had the whole system installed in one day and when we changed our minds a week later about getting one of those fancy thermostats that reads your mind - they gave us a great discounted price on it too and installed it for free. See what I mean? I can't think of anything they could have done better. Paul Tarpy, your company rocks. I feel like I'm living in a hotel it's so comfortable now.

Christine K.

12/26/2022

Great experience from first contact to completed job. Jared thoroughly explained all options to replace my HVAC system and clearly explained exactly the work to be one.

Billy and Chris were awesome installers. They patiently answered all my questions about the installation as it progressed. They treated me with respect and were hard workers. Cleaned up very well as the job progressed. I really appreciated their professional experience.

Stephanie was so helpful as Project Manager. She kept me informed the timeline and answered my last minute questions.

Steve B.

12/08/2016 12:00:00 SA

Tarpy may be the best HVAC business in San Diego, I'll never know. Two requests for quotes through Yelp and one on their web site. Never heard a word from them. What if they had done work for me. Would they ever get back to me if there was a problem?

Don F.

2/17/2022

I was very happy with the work Tarpy did on my furnace. They added a new register in my sun room. That was a tough job. I highly recommend them for all jobs. The new furnace is great!
Don Francis

Lynette S.

4/22/2023

We have been satisfied and loyal Tarpy customers for over six years. It started with the replacement of our main HVAC units (heater, coil and air conditioning) and then a few years later we installed a separate HVAC unit for the master bedroom. Tarpy came out to the house yesterday to tune up our AC units for the summer. Robert arrived within the promised timeframe and quickly got to work. He took pictures of the work he did and explained the work that he performed - mostly cleaning out dust and dirt. We appreciate Robert's professionalism, promptness and attention to detail. Our house was left spotless. We purchased maintenance programs for our two units to avoid costly future labor charges. There was no high pressure sales pitch - I don't react well to that. We are very happy and satisfied with Tarpy and especially with Robert!!

Brandon A.

5/21/2020

I have been trying to find an honest HVAC company for years. I have tried the glove guys, and the pink lady, neither of which really helped me. As a matter of fact, both of them tried to sell me a HVAC system that was over 20k. One of these companies actually over filled my current system and told me I needed a new one. I was done......

I found TARPY on Facebook and thought I would give them a try. The online and phone scheduling was as expected,timely and re-assuring. They did not skip a beat and made the scheduling as easy as it could be. Jared came to my house and reviewed my system. He explained everything and even showed me where my system was failing to deliver. He explained all my options with examples and was very patient. Jared proposed a solution that I could deal with, he broke it down by what was required and what was needed and what could wait. He took the time to explain everything and I was left satisfied when I purchased all new ducting for my house.

The journeymen that showed up, Mark and Luis were very professional, fast, courteous and overall pleasant. They rocked out my new ducting super fast and explained to me what they were doing. I appreciated their professionalism and the quality of work performed. I signed up a yearly family plan and I am proud to be a Tarpy customer.

BTW...they showed up impeccably on time and even early the day of construction. I am sold.

Anne Marie W.

7/25/2017

Tarpy air has taken care of our heating and air for years and they have always done a great job. It's a great company and we trust Brad and his employees completely. Chris came out to check out A/C today and was fantastic, he was extremely professional and very friendly. He definitely knew his stuff and out our minds at ease. They are the only people we would recommend to work in your home!

Gemma M.

1/16/2013

I needed a repair quote quickly and Tarpy was the only company available the same day (I called 3 other companies who were not available until the following week!). Jason came out, looked at my air conditioning units, advised what needed to be done and quoted me a price. I then received the written quote via email within a couple of hours. The techs came out and fixed my unit a few days later. I am very satisfied with the quick response and professional service and recommend this company.

Darlene B.

1/20/2023

Paul came to my house to check out a leak in my bathroom. He was both professional and very courteous, and walked me through every step as to how to find the leak. I would definitely hire Tarpy plumbing for any project in My Home. Recommend them highly.

Gordon H.

11/05/2021 12:00:00 SA

The plumber gets 5 stars, but the company gets 1. He had obviously been trained to upsell, and told us that we needed not only a valve but also a line to connect it to the toilet because they're sold together and I need both because they're connected. I'm old but I'm not dumb. I've replaced both and know better.

I need a plumber I can call whenever a problem comes up. Tarpy isn't it.

REVISION; Tarpy called, agreed that I didn't need both parts and offered a refund for the hose which I accepted. I appreciate that and have revised my rating from 1 star to 4. Tarpy might be my regular plumber after all.

Gus B.

7/17/2023

5 stars + I've used Tarpy 3 times now. They are straight up honest and stand behind their quality.

Sushibroker ..

1/28/2020

I was buying a house in Lakeside. As part of my due diligence, I hired an inspector to look the house over. The inspector said the Heat Pump needed more attention. So I hired Tarpy to look a little deeper. Billy Shipman went way above the call of duty. For a small amount of money, Billy looked way beyond the Heat Pump. He put the entire HVAC system under a microscope. The owner of the property lied lied lied about the HVAC system. The owner's lies were so large, he put Pinocchio to shame. And I didn't need to tell the owner of his lies. Billy told the owner he was lying and that this system needs to be replaced. That sort of honestly from a professional technician is hard to buy.

In the end, the homeowner refused to replace the HVAC system. The system had sentimental value because he and his late father installed it in the 80s. Since I was already paying top-dollar for the house, I certainly was not going to pay for a new HVAC system.

Thank you Billy. Thank you Tarpy. And thank you Jacquelyn and Jessica for all the help. For $100, you saved me from making a $20,000 mistake. $100 for an inspection? I'd spend that money again any day.

The bottom line is this... don't ever buy a home without a professional inspection. When it comes to the HVAC inspection, Tarpy is the best in the business. I would hire them again in a heartbeat and I probably will. Be sure to have Billy Shipman do the inspection. He saved me a ton of money.

Bryce S.

10/11/2022 12:00:00 SA

Use them to service my heating, AC, and Plumbing. Had them install a heat pump for my parents as well. Everyone I have interacted with has been knowledgeable and professional. When I call, a person answers the phone and is able to immediately help me, no waiting for an automated system.

I just had my heater serviced today and Robert was quick and efficient, and had some excellent recommendations for keeping my system working well.

Charlotte M.

7/15/2019

Nicholas, Sergio, Jeff and Cheryl were a great team in coordinating and installing the replacement of our heating and air conditioning system.
Nicholas & Sergio installed a completely new system including the ducts and registers. They are punctual, personable, neat, courteous, professional and assets to their company. They streamlined the installation and made it a pleasant experience.
We now have an Amana Home Comfort Plus variable speed system which is not only energy efficient but much quieter than our old system with a great warranty. We hope that the energy savings we anticipate will soon be reflected in our SDGE bill.
Thank you, Jeff, for giving us a price that made this possible and thank you, Cheryl, for keeping us informed
Thank you Tarpy Heating & Air.

Brigid H.

7/29/2020

Miguel & Brad are quite the team! They came early, worked hard all day and were very respectful, clean and professional! I just love a company who does what they say they'll do, on time and with no unexpected cost increases! Absolutely would recommend!

Mark C.

2/25/2022

I hired Tarpy Plumbing to do a re-pipe of my 2 story condo in Point Loma.
Years of hard water had corroded many of the pipes, and leaks were inevitable. The tankless water heater was so corroded it could not be serviced.
They ended up replacing that as well. This was a major job with the tankless and the complete repipe.
Definitely would like to thank Adam and Brandon for the work they did. I did not anticipate the scope of the work. However, both guys, were great, and Adam specifically kept me posted on the progress, as well as answering many questions that I had. Both were hard working, and professional.
I also ended up purchasing a soft water system, something I had not planned to do, but the difference this system makes in water quality is absolutely amazing! I had not realized the hardness of SD water, a major contributor to the deterioration of my copper piping. Again, Adam and Brandon did the installation, and I'm really very satisfied how it turned out.
While the total pricing was not something I would say was
cheap it was absolutely competitive with other pricing that I received.
I would also add, that you pay for what you get..
So in this case, the pricing reflected the professionalism, the quality, and the experience Adam and Brandon provided, backed by the company's reputation.
I would definitely use them again, if it was a major job, I would probably ask for them by name.

Kristin M.

7/30/2016

I went through two other companies who either couldn't figure out the issue or didn't show up. After two weeks I found Tarpy! In the middle of the heat wave, Rick fit me into the schedule and Daniel figured out the problem immediately! They showed up early and were quick, professional, and honest! I am so grateful especially since I know they were extremely busy. Thank you!!!

Wendy L.

4/20/2021

Scott, the manager, called me immediately after I posted my Yelp review to apologize and refund my money. I appreciate the quick response.

Caitlin R.

8/18/2016

Tarpy did a great job fixing our HVAC and got our project done the next day! The guys were very courteous and respectful, as well, which I really appreciated.

Phil R.

6/30/2023

We used Tarpy to install air conditioning and it could not have gone smoother. Shout out to Kevin, Ozzie and Dillon. Thanks for the good work!
Phil R.

Wayne C.

5/17/2023

We had Robert come out for our annual check on our heater and air conditioning unit. He was awesome. He was very thorough and explained everything so I could understand it. Very pleased with the service!

B. J.

11/12/2013 12:00:00 SA

Awesome, courteous, knowledgeable, and loves dogs!

Today was our first time using Tarpy and will certainly use them again.

Crystal was professional and courteous when scheduling my appointment and was equally as helpful when I called back the-day-of to change the 30 minutes before the appointment phone number.

Rick was very knowledgeable about our furnace and educated me on some of its finer points. Additionally, he installed the NEST thermostat and trained me on how to use it.

The total installation and fuse-replacing rate was about $50 higher than the diagnostic rate, but in my opinion it was totally worth it for the peace of mind (I blew the fuse when I attempted to install the NEST and the wires touched). Rick even showed me where the fuse was in case I make another bone head move...

Would certainly recommend them to anyone.

Anthony V.

2/21/2023

We had to replace our furnace. They came out the next day and did a great job. The expert technicians were Crow, Jasper, Matt and Oscar.
Thank you

Nicole L.

11/13/2014

I came home about 10:00 Saturday morning to a tub about to overflow with filth. Multiple bottles of Drano didn't help. I ended choosing Tarpy after 2 other companies wanted me to pay an extra fee to come out on a Saturday.

The dispatch person was courteous and efficient. They gave me an arrival-time estimate for later in the day (around 4:00), and then the actual plumber confirmed as he arrived at the job before mine.
It turns out I needed to have my line 'snaked' all the way to the main. James was very friendly and informative. It took about 20 minutes all in, and was the best $180.00 I've spent lately.

Sarah L.

01/08/2014 12:00:00 SA

Tarpy heating and Air is a solid company owned and operated by genuine, honest, hardworking people. They do clean, professional work and always go the extra mile to show that they truly value and appreciate their customers. Thanks Tarpy Heating and Air!

Susan S.

3/18/2020

I am so happy to be able to write a review for Tarpy! If I could've given 6 stars, I would have! Tarpy responded quickly to a quote request and I was very impressed with Paul's knowledge and professionalism from the start. He had all the info we needed and provided us with the quote within hours. Although we did request a few other quotes, our decision to go with Tarpy was one of our best decisions! From Paul's first visit, our experience has been amazing. Cheryl has been a true professional (with a good sense of humor) and despite our delays (due to construction and inspections), she arranged and rearranged appointments to get our Minisplit installed. James and Steve showed up on time (even early) and worked with our contractor to insure the best placement and finally, today, the job was able to be completed. The construction of our granny flat was a tedious, frustrating time, but our experience with Tarpy was smooth and positive! They are all true professionals (did I mention Jacqueline is awesome fielding my many calls?!) and I recommend Tarpy without a single hesitation!

Laura T.

11/01/2016 12:00:00 SA

Well, I have to give credit where credit is due! After Paul found out about my horrible experience with the whole billing fiasco, we had a nice long talk about how this was unacceptable and that he is very displeased that his customers feel like they receive anything but 5 star service from his company. He offered to come out and look to see why there might have been a discrepancy about why the duct couldn't be installed and talk some more about how he could regain our trust as clients. He came over that afternoon, had a look, walked me through the process again and said it would be done. Before he even walked into the house he remembered that we had an asbestos flue pipe in our basement that was not taken care of when our new furnace was put in (by a very unsavory company - NOT Tarpy) and asked if we had ever gotten the situation rectified. I told him we hadn't cause growing and raising tiny humans put so many other things on the back burner and I just never took care of it. He wanted to make sure our family's health and future was safe, so he got that sucker out of here. So in one long phone call and a visit to my house I remembered why I have spoken so highly of Tarpy. Today I no longer have to worry about an asbestos pipe causing problems for my family, I have nice cool air pumping into our basement add on, and the icing on the cake was the replacement of a floor vent in our living room which had been broken. I was truly taken aback by Paul's commitment to regaining our trust as customers, making me feel like a valuable customer, and his absolute generosity in taking care of our family!! I will indeed continue to be a loyal customer and continue to refer him. He must have reiterated a dozen times how valuable his clients are and he wanted to make sure we were taken care of, because at the end of the day, it's HIS name on the side of the service trucks, and his word and his reputation are worth making sure clients come first. I'm truly grateful for Paul's generosity and work ethic. Honestly people, they do good work, their service staff has never been anything but nice, and the equipment they put in has yet to go on the fritz. Please consider supporting a local business with a heart next time you need HVAC service!

Burke K.

8/22/2022

Robert the HVAC service technician came to my house to troubleshoot our AC issue. He was both professional and courteous. So glad I called them. He was able to find the problem and scheduled a day to fix the issue. I would call them again without hesitance.

Connie E.

11/18/2019

We hired Tarpy to install a new mini-split AC/Heater in our home. They had installed two smaller units in another part of our house and we were very impressed with the quality of the unit and the installation. Jason and Crow did our work and they were very professional, considerate, and fast.

Kevin H.

2/21/2023

The review is about a week late but this company has been superb in every way. Their scheduling folks are easy to work with and great at finding a convenient time for the work to be done. On top of that, the technician, Joshua Blades, who was sent to help us reprogram the thermostats, was a Godsend! He was extremely knowledgeable on the system as well as the thermostats. Just as important, he seems to have an inexhaustible supply of patience as he fielded all of our questions and provided clarity to our confusion. I would recommend this company not only for its above and beyond service but also for its excellent pricing.

Jo W.

6/23/2022

My AC/Forced Air Heating unit located in the attic was running 24/7 making a gurgling noise while the thermostat was in the off position. I called Tarpy and they sent someone out on the day of my request to have it assessed. A very nice young man, Robert Stilwell investigated the situation and fixed it within minutes. I will definitely call them again. Very reliable and friendly.

jason L.

3/21/2019

I own a startup cannabis distribution company. Contrary to popular belief, this industry isn't as profitable as you'd think since most profit is now going towards taxes! The reason I bring this up is because despite my industry, Tarpy's pricing was very competitive and they did not try to gouge me. In addition, they walked me through my options for active carbon filters to mitigate cannabis odor. The installers, Nicholas & Cole, were excellent. Professional, fast, and explained everything from programming the thermostat to changing the carbon filters. Well done men. I highly recommend this outfit.

Ryan H.

11/16/2020

Awesome service and EXTREMELY knowledgeable, respectful, friendly, and courteous staff. From top on down, I've had nothing but great things to say about every employee I contact. The owner Paul was very patient and helpful because I had to decide whether to upgrade the existing central A/C OR to have it removed completely and go with the zoned units. The cost was identical so I pulled the trigger on a Mitsubishi unit and I haven't looked back with any buyers remorse. The unit absolutely works great!!! There were back 2 back days where it was 111 degrees and I ran just 2 units and it was nice and cool downstairs. Besides the superior performance to central, I've noticed that our electricity consumption during the summertime was about 1/3 when comparing to the prior two years. Think about it....using central you're using 4-6 tons worth of electricity when the units on and you're cooling every room when you may be in one room. With this unit, even on a super hot day if we're in two rooms were using 2 tons worth of electricity. I wanted to also mention that Steve V was EXTREMELY polite & friendly and did a great job. He remembered all 3 of my kids names and which rooms were theirs when we first met and would always make time if we had any questions or if one of the kids would talk to him he would take a few minutes and acknowledge them and they'd have a little conversation. Awesome active listening skills. Harvey was also great! He was very efficient and never sacrificed quality for time. It's been around 8 months and we LOVE this unit and I would definitely recommend Tarpy before anybody else!!

Tyson L.

1/18/2022

We just worked with Tarpy this week. Of all three companies that came out, Joe came out and assessed our system. He was the only honest one of all the companies to not try to sell me a new addition system for our third story. He looked at our current (4 ton) system, did his calculations and let us know that a new system would not be best for us. He recommended to move some ductwork around, and do some resizing. He explained everything to a T. He saved us thousands! So thankful.

Matthew and Dawson came out to install. Awesome guys. So respectful to our home. From laying down drop clothes throughout the house while they were working to simply wear booties on their shoes while walking through the house. They allowed me to explain what our goals were, and then worked their butts off all day. They didn't leave until the job was done and they didn't leave until everything was fully cleaned. Like they were never there, well besides our system rippin in. Our system is finally working up to its potential. I will refer these guys to anyone. Thank you again!

Nick S.

12/23/2014

We called 3 different plumbing companies that were all highly rated on Yelp and charged no fees for estimates. We had a small amount of flooding in our front yard due to a leaky/broken pipe near the water meter.

Plumbing company #1: They came out and took a look at the problem. We were told there was no way to know what the exact problem was and they were going to have to trouble shoot and possible do quite a bit of digging. Their estimate was $1509 with cautions that it could be higher if there were more problems than expected.

Plumbing company #2: They came out and began to use a ShopVac to clear the water from the water meter area to determine the problem. After about 10-15 minutes they decided the leak was under the sidewalk and therefore would not be able to help us until the next day. They quoted us $1000-$1400.

Plumbing company #3: Ted from Tarpy Plumbing came out, turned on the water and within a few seconds put a stick in the grass and said the leak is right there. I was surprised he seemed so sure since I had just heard two other companies tell me they either didn't know or that it was under the sidewalk. Ted said, I have been doing this for 30 years, I guarantee you it is within a couple inches of that spot. Ted proceeded to write up an estimate of $545 plus $30 materials. He told me it was a flat fee and would not cost us a dime more even if it took them 2 days to do the job. With that assurance, I signed the estimate.

Ted found the leak (and it was right where he said it was and NOT under the sidewalk) and he fixed the leak within about 45 minutes including the time it took him to go to the store to get parts. He was careful to cut the grass where he dug and put the grass right back over the area after he filled the hole back in. I was highly impressed that Ted was able to quickly diagnose and fix our problem. I told Ted about the other company telling us the problem was under the sidewalk. He laughed and told us even if the problem had been under the sidewalk it wouldn't have cost us a dime more because he would have just 1) dug two holes on either side, 2) cut the pipe on both sides, 3) slid the pipe out, 4) put a new pipe through the hole, and 5) use new connectors to connect the new pipe to the existing pipes. A solution that required no digging under the sidewalk at all. I was amazed....yes, work smarter, not harder! I would recommend skipping the other guys can call Tarpy....ask for Ted!

D W.

7/31/2020

8 years ago, we were in desperate need of a new system in a house we had just purchased. We met with Paul Tarpy who provided a very competitive bid and we contracted with them for a new system, including new ducting. We were pleased because he cold have tried to take advantage of our near desperation but instead remained competitive. We've been happy with the system and often called on Tarpy for annual services. A few years back, we did have a bump in the road which left a very bad impression for us and we utilized other companies for a year or two for the services. Those companies were overall NOT as attentive as most of the Tarpy folks, so we decided we wanted to work with them again as we needed a tune up to ensure all was in good working order for the summer, so we called Tarpy for the job.

The sent Nick G. out and we could not be happier with the service!! He also assured us the issues we had with a former technician or two have been resolved. If Nick is any indication of the people Tarpy is hiring, they've hit a home run! Nick was a bit late due a previous job running over, but he called to apologize and let us know when he was on his way. He arrived in mask & booties and set to work. He explained several things I had questions about and provided estimates on small mini split systems and also on some insulation work. Nick is the person I will now always recommend and ask for! As with all these companies these days, there's some salesmanship going on, but Nick was polite, didn't overly push anything, and provided me options, all things I appreciate and look for when working with a company! Nick's methods also ensure I will be calling Tarpy back for the other things I need and for my service needs! Well done Nick!

Andy C.

9/16/2022

Adam and Aaron came out when I was overwhelmed after a flood in my home. I needed a fridge valve replaced and they were calm, kind, and very responsive. I felt they had a great demeanor, were honest and explained things to me in a way that made sense. I will be using this company in the future and will request them to come out specifically. Thank you guys again!!

Mark A.

08/11/2021 12:00:00 SA

Fantastic Service & Professional Installation!

I had a brand new Tank Water Heater installed today, and the process from start to finish was about as stress free as you can make it. Anthony Anderson is 100% awesome. He walked me through the entire install. He quoted me last week for a very reasonable service price for removal of old equipment and installation of a new water heater. He even made it abundantly transparent what every item on the service request was and how much it cost. No surprises!

I appreciate the extra effort Tarpy's Pluming & Heating put in with respect to new Tank Water Heater. It honestly feels like a space age upgrade from the old one! Thanks again and HUGE thumbs up to Anthony Anderson.

Nicole O.

2/15/2015

Tarpy Plumbing did the following:

-Cleared the kitchen sink / washing machine drain;
- Cleared a slow-flushing toilet;
- Cleared a slow-draining bathroom sink; and
- Cleared a slow-draining tub.

I had some plumbing issues but hadn't had the time to schedule someone to come fix them. The worst was my kitchen sink, which filled up every time the clothes washer drained. Yuck! Still, I could live with it a little while longer. When my dishwasher motor kept running trying to drain, I had to cut the power and called the repairman. After a $100 service visit, he told me the dishwasher was fine--it was the water backing up in my sink that was likely the culprit. That day, I called Tarpy Plumbing at about 12:30 and explained what I needed done. Within an hour, a clean cut plumber was at my door! He fixed the toilet, sink and tub drains almost immediately. However, it took snaking the kitchen sink / washing machine drain three times before it was cleared. The whole job took about 2 hours. I am so thrilled to have everything working and I'm 100% satisfied.

Patti A.

09/01/2018 12:00:00 SA

Little late in submitting this review, but I wanted to express my gratitude to Tarpy for getting a technician out to our house to fix our air conditioning in the middle of the last heat wave. Especially since many other companies wanted us to wait up to a week to have someone come out.
Our technician, Scott Bergen, was friendly and professional despite it being at the end of a very long hot day. He quickly diagnosed the problem and got our air conditioning up and running in a very short amount of time.
Thank you Tarpy and Scott for excellent service and a job well done.
Chuck A.

Bobby C.

2/16/2015

I called and they had appointments available and came based on when was convenient for me. I thought I had a clogged vent stack that was causing a backup in my bathroom and my washing machine. It turns out the previous plumbers did not add a vent stack when they added the bathroom so Tarpy's cleaned the existing unattached vent stack and since it did not solve the problem (not their fault) they didn't charge me quite as much as quoted, which was very nice. Todd (the plumber from Tarpy's) discovered that there was no vent stack, and he also found out what the actual problem was with my washing machine and didn't charge me any extra to take a look. He gave me an estimate on what it would cost to fix the washing machine and to add a vent stack. He was very quick and efficient.

Vicky X.

01/06/2021 12:00:00 SA

I would give zero star if I could. The one star is for the plumber who fixed the terrible things that he had nothing to do with.
SHORT VERSION: the founder of this company, Paul Tarpy, borrowed our bathroom and clogged the toilet, then decided not to mention a word and left the bowl full of shxt for us to discover after he left.

We had an appointment for in-home estimate and Paul was the guy, he seemed very professional at the beginning, asking basic questions and taking notes on his tablet, measuring all of the rooms in the house making sure the air flow is alright. I really thought he was the best of all the other people I've been talking to. Until he asked if he could borrow the bathroom.

It got me worried because he was in there for a while, but I thought he might not feeling well and needed some more time, which is very understandable because we are all human after all. Then I got a call so I walked into the yard to answer the phone. When my call is finished Paul walked out of the front door with all his belongings and asking if I wanted to lock the front door. It's really odd because usually they just discuss the details with you at your own place right? He said to talk about all the options at his car, so I thought maybe he had some pamphlets to share with me (which he did at the end) so I locked my door and walked to his car.

At this moment I've already found him suspicious because before he walked out of my front door I noticed him closing the bathroom door. He started to discuss all the options for me, the first 3 of them are all above $20k, which made me pretty upset because the initial form he took already asked what's my budget and I chose the one that's from $4k-$8k. Why did you give me all the options that's way above my budget?? Does that mean the form you took means nothing at all? Anyways, after all the disccusion, I told him I'll need to talk to my husband and then make a discision, he gave me a pamphlet and left.

You bet the first thing Idid after heading back to my house is opening the bathroom door. I prepared myself when I saw the fan was on and toilet lid was down. Man what a shocking moment. How am I suppose to react when I see SHXT FLOATING IN THE TOILET BOWL! And seeing the amount of toilet paper in there I know why it's clogged. That's like 1/5 of the roll! I tried flush it down couple of times and no luck. I guess he tried many times as well. At this point I'm beyond angry at him because, WHY DIDN'T YOU SAY ANYTHING TO ME??? I mean, clogging your client's toilet is not a pleasant thing but trying to hide it??? What made you think that I will not find out this and would still use your bussiness?

If Paul tell me the truth, simply apologizing that he clogged my toilet, and offer to fix it because you know what, Tarpy is a company that also does Plumbing. I won't be thrilled at the fact that my recently bought new house was clogged, but I'll totally understand if he offered to fix it, that honesty will make him even more professional and makes people wanna do business with him! This IS embarrasing I understand, but not saying a word and pretending nothing happaned is very unprofessional and bad.

Believe it or not this could even get worse. I called Paul immediately, he acted all suprising saying oh jeez your toilet is clogged? like the toilet got clogged by itself. He said he will send a plumber to fix it, and then, he even has the gut to tell me you mentioned you're interested in water filtration right? I'll have someone to talk to you about it. HELLO? What made you think I will keep doing business with you after all this disaster?

I waited for the plumber, here comes the fun part, poor guy showed up all confused, asking if I needed a consultation regarding water filtration, which is what the office told him. I'm like...WHAT?? I told him that Paul clogged my toilet and that's why you're here. I feel so sorry for him, got pulled out in the middle of his other work, got here not knowing what he's actually gonna do. He looked at the scene, apologized for Paul, and saying because he didn't know this is actually a plumbing job, he didn't brought any of his tools. He promised to come the next day, which he did, fixed everything very quickly, so we didn't have to let the bowl of shxt stay there through the New Year.

I am still very upset about the fact that Paul actually knows that we're not currently living in the house, so who knows what's gonna happen if I didn't find out the clogged toilet right away? That bowl of shxt will just floating there, for weeks, without anyone noticed, especially during this PANDEMIC??? I can't forgive what he has done, and found out that he is actually the owner of this company? How can a business owner this unprofessional and did everything wrong?

I have saved the picture of the scene, just in case if someone pretend this thing never happened. Please do not contact me, I have nothing to say and do not want anything from this company.

John C.

11/29/2016

Hired Tarpy to replace the ductwork in our attic space. The two installers, Matt and Keo, arrived right on time, went right to work, and got the whole job done in about six hours. They worked very efficiently, and took great care to make what could be a very messy job very clean and organized. If you have Tarpy to do any work for you, ask for Matt and Keo by name.

Phillip A.

9/21/2020

Thomas came over to diagnose some issues we were having with our water heater and shower handle cartridge. He was very thorough, listened to our concerns, and proceeded to a correct diagnosis of the problem. Throughout the process, he communicated problems very clearly to us. His dedication to finishing the job was excellent. He was missing a part at 5:30 on Friday evening, and rather than leave us hanging until Monday, he left to buy the replacement part, finishing the job later in the evening Friday. One of the better experiences I've had with a plumbing company.

Robert H.

09/09/2021 12:00:00 SA

We had Eddy change out 4 of our bathroom faucet sets and all the plumbing under the sinks. He worked with us on timing as well as overall price. I am very happy with Tarpy and will use them again.

Amy J.

12/15/2020

From the initial bid to the AC/furnace install, Tarpy was professional and personable.
Installers Cole and Crow worked efficiently and completed the job ahead of schedule. I will use them for future work and will recommend them to friends and family.

Jeannie A.

5/17/2017

We had a complicated plumbing issue. Paul came out the same day to check it out and had Dane come the very next morning and he
fixed the problem thoroughly, professionally and charged a very reasonable amount. I will use them again. Very friendly too.

David R.

08/12/2020 12:00:00 SA

Second time I have had Tarpy perform a large job at our house.
Everyone is so professional, honest and friendly.
From Jessica who coordinated the appointment, to Cody, who quoted the job and lastly Artie and Chris who performed all the work. Both hard working, respectful and capable. Thank you!!

Both our Heating and Air Conditioning systems are running much more smoothly and efficiently.
Thank you all very much!
DMR

Patrick K.

12/19/2018

These guys have great solutions! My fiancé and I are doing a large remodel and doing most of the work ourselves. The problem is, HVAC is out of realm. This spring we had Art and Jeff come and move our furnace/air conditioner exchanger from the garage into our attic. This freed up room to build a real laundry room. Today, Scott came to consult on our range hood ducting and exhaust problem. To be honest, I was exhausted with figuring it out myself. Scott offered several ideas that he knew we could handle ourselves and didn't charge us since we were repeat customers. I'm always reluctant to pay somebody to do work that I can do myself but so happy we hired them as HVAC is really beyond my expertise.

Beywar B.

6/18/2023

I contracted with (Paul Tarpy Founder 619-820-4580) to replace our old AC system in our home. Please be careful with this individual name (Paul) dishonest, unprofessional. He agreed to replace my old system with a Mitsubishi electric. He later added $2,000 to the loan that that I was not made aware of after work was performed. He brought some folks to replace it, we were at work at the time. I have camera in house, we pray in our home, even though I asked to NOT walk on my rugs, his whole team did anyways while we were at work. Big mess in our home, and were in my fridge all day drinking my drinks, roof is now leaking due to irresponsible work they performed. He said I had four years of warranty that I purchased with him, after 3 months they refused to service the system. Now it does not cool the house, I brought another company and was told the system is too small to cover the entire house. This mess cost me $22,000. Very rude after work was performed, holes in wall due to wall AC replacement, paint damage, stucco damage, roof leaks, and very dishonest. I would not chose this company. Feel free to get in touch with me before you make your decision. I have proof to anyone that want to see what this guy did to our home. (Lawsuit in progress)

Sally W.

10/09/2022 12:00:00 SA

This is the second time that we have had Tarpy Plumbing Heating and Air install a Mini Split system in our home. Paul Tarpy the owner, came to our home and gave us a few different options for what we needed. David & Oscar were awesome. They did a wonderful job installing the system. We will be sure to use them in the future. Thanks again.

John Z.

8/24/2020

Scheduled an appointment for maintenance on Monday 8/24/2020, 1:15PM to 3:15PM; however, till 1:55PM on Monday 8/24/2020, I received a call from Tarpy said, 'hey, the technician won't come today' and wanted to reschedule to next Monday which is their earliest availability. I did ask for some time within this week, but they said it is impossible. wow....., really impressive....

James P.

10/05/2016 12:00:00 SA

Tarpy took a bad situation and turned it completely around. Our original heating/ac system had not been installed correctly from the start. Tarpy sent technicians Jeff and Mike out and they redid the whole thing! Managers Daniel and Rick made sure it all went smooth. Their employees have great skills-- both technical skills and people skills. I don't know what all they did, but in the end it works great. They arrived when expected and did the work on time and did a spotless job. I would highly recommend them.

Rick H.

12/30/2021

Scheduled a quote for a sewage line inspection for a client. Tarpy Plumbing HVAC reached out to me and got us scheduled the next day! The inspector showed up early and got it done. Super impressed with this Co. highly recommend this business. 5 stars to Tarpy!

Dona F.

7/17/2019

Nicholas, Sergio and Cheryl were very helpful with the installation of my AC system. Cheryl kept me informed of all appointment and other things I needed to know. Nicholas and Sergio made the installation fast and easy. They were knowledgeable, courteous, friendly and easy to work with. When I had a problem with the remote Nicholas was there to fix and explain it to me. Thank you for a great experience.

H. L.

11/30/2016

Tarpy Plumbing Heating and Air installed a heating/airconditioning unit in my home in just 3 days! Mike, Josh and Dane were truly professional and friendly! My home was built in the 1950's so there were some modifications which they needed to make but it didn't pose a problem! It was a very non-intrusive process and I am thoroughly pleased with the end result. They also installed 2 Kohler low flow toilets for me which was a 110% improvement from what we had!
I would definitely recommend Tarpy Plumbing Heating and Air if you are looking for a solid company! Thank you so much!

Lani T.

5/18/2023

I've had the pleasure of working with Dan, Chris F, and Betty from Tarpy Plumbing Heating & Air, and I couldn't be more impressed with their exceptional customer service. As someone who has worked in customer service for a number of years, I can confidently say that they went above and beyond to ensure that I was completely satisfied with their work. From start to finish, they were knowledgeable, friendly, and honest. They took the time to explain everything to me in detail and made sure that all my questions were answered. The team at Tarpy is truly top-notch, and I highly recommend them to anyone in need of plumbing or heating services. Thank you, Tarpy Plumbing Heating & Air, for your outstanding service!

Natalie D.

09/01/2015 12:00:00 SA

I can't find my old review so I can click the I TAKE IT BACK button!!! I RARELY leave 5 STAR reviews (oh stop... I'm not a cynic and / or pessimist) as it seems to get to my head and gives me this almost Gosh darned like power!!! To the point I feel like I need to be BOWING down to the people I've given 5 stars to!! Consider myself blessed that this company gave me this Gosh darned like powers!!! STOP, I bow down.. I....BOW...DOWN!!!!
1st off, lemme say, regardless of ANY review(s) I have (or haven't---ahem---ahem---ahem) left in the past, I was going to revise it. The fact that Jenee and their company contacted ME back to try and rectify the matter was going to get a fist pump from me!! Honest engine...choo choo choo!!!
I feel so honored that this company were the bigger people and wanted to stand behind their product, people, & management. .. (is it just me or that song, Lean on Me being hummed in the background as I'm typing?).
Prior to my review I had been making SEVERAL phone calls in regards to this g'darned AC unit that went all Rice Krispies ( I mean snap, crackle, & pop) on us!!! It was so darned hot in here, we would've been able to make RK treats w'out the use of a stove!!! Anyway, it was HOT HOT HOT, I mean like sweating like a sinner in church HOT!!! After like a dozen phone calls to VARIOUS companies, I was in complete HOT mode. NO ONE was standing by their word, not ONE company was 24 hour, unless it was their dispatcher who would only take in calls that were a nuclear disaster that only roaches could survive in. . . .meaning they weren't gonna work on it unless there was $$$$$ to be made!!!
I feel awful that Tarpy had to be the straw... in all fairness, at THAT time, I'd like to MEEKLY add that I wasn't really getting good CSR at that moment. However, I'd like to BOLDLY add (FIST PUMP) that after speaking w'Jenee after the review, she was so apologetic and I knew it was genuine!! I knew that she could've cared less about the review, what her company cared about were the trust & satisfaction of their consumers. That was an AWESOME feeling... made me feel so warm and tingly inside (wait. . . brb.... it's me, gotta pee...LOL.... joking joking!!).
Anyway, Jenee, Tarpy & associates... you've got mad fist pumping over here!! That may have come out totally wrong, but I'm too lazy to push the back button....LOL
Y'all go on ahead with your bad selves, you deserve more than my gratitude, you've just gained a customer fo' life!! (FIST PUMP!!!!)
Oh, and Jenee, you let John know that we TOTALLY appreciated his knowledgeable & professional expertise!! Y'all were awesome!! TY TY TY TY!!!
Now I can finally do stuff around the house (oh s***) that means I gotta actually clean and I have no darn excuse.... dag nab y'all!!! LOL.
PS- this review shall self destruct if a problem arises (LOL).... kidding kidding!!! Doesn't matter though, as I now know IF ( which I HIGHLY doubt) a problem should arise, y'all will have no problems coming back to rectify anything!!! FIST PUMP!!!!!!
TY again!!!
:-)

Broc K.

09/08/2016 12:00:00 SA

I looked all over San Diego for a reputable HVAC company. I finally settled on Tarpy after reading the amazing reviews on YELP. My entire experience was easy from start to finish. The service tech was on time and was very honest about what needed to be done with my unit. I never felt like Tarpy or their employees were trying to sell me anything. The price was fair, they didn't charge me for anything more than exactly what I needed. Tarpy is definitely the way to go.

Phil O.

12/15/2016

We had Tarpy come out and check our AC. It wasn't blowing air that was very cold. Their technician was very knowledgeable and they helped us with getting a new unit. They were on time, and did a great job. The AC is working great now. Thanks!

D. E.

11/13/2019

AVOID! Service tech for the estimate was great but when it came time for his supervisor to issue the quote, they took a hardware item which other dealers sell for $700 and tried to sell it to me for nearly $2,500. Keep in mind these dealers buy it wholesale and other dealers already make a profit selling it at $700 so $2,500 is just price gouging, plain and simple, hoping a consumer would never check online at the cost. Furthermore, the supervisor (Scott) was rude by phone when I calmly and politely expressed concern for the pricing. I still told him I would be interested in their services if the pricing were fair, because I knew the actual service tech was nice. The supervisor told me he would look into it and re-price things but then I never heard from them again, which added insult to injury because I lost many days thinking I would use this company when I could have already had another company do the job. That's just rude and they clearly don't care about people if they do this on the heels of price gouging. I couldn't have been friendlier and calmer, and I was happy for them to make a fair profit, and they lost a customer who was otherwise falling into their lap just because of their excessive greed and rudeness.

Swanson J.

8/19/2020

I called Tarpy Plumbing based on Yelp reviews. I needed all new drainage pipes, garbage disposal, and dishwasher installed in a remodeled kitchen. Larissa scheduled an appointment for a quote with a two hour window, saying the tech would call when on the way. They were a no show and no one called me so I called the office. Larissa put me on hold while she contacted the tech and came back saying the tech got held up on a very large install. No apology was given but she said their techs can be hard to reach and asked if I wanted to reschedule. After expressing my disapprovaI, I did reschedule. Again they were a no show without any notification. When I called the office, Larissa had the same excuse as before. Their tech got held up on a large job. I indicated my extreme dissatisfaction at having taken off work twice and not even receiving the courtesy of a phone call when they couldn't make the appointment. Larissa asked if I wanted to reschedule saying she would understand if I just wanted to cancel. I told her I would absolutely not be using their company and didn't know how they could have a 4.5 star Yelp rating. Not until I said I would be posting my own Yelp review did she offer to have a manager call me. Brock, the company President left a voice mail the next day (while I was at work) saying this was unacceptable, not how they do business and that he wanted to do something to take care of me. I called back the following day but he was out of the office. So, I left a message with Larissa but never heard back from Brock. I won't spend any more time trying to track down someone at a company who doesn't value my time and doesn't offer the courtesy of phone follow up. My lost wages could have paid for the plumbing work I needed.

Jenna D.

4/30/2023

We just replaced our AC and heater with a variable speed heat pump system using Tarpy. They were professional and thorough when they came out to give a quote and they were able to match competitor's pricing (as long as we were flexible on when they did our job). I think they wanted to slot us in between other jobs, and that worked for us. Crow and Jasper did the installation. We've only had the system for a week so far, but things seem to be working well. We like the ecobee thermostat system they set up too, so we can easily control everything via our phones. They threw in free registers/supply vents, which was nice too.

Evette B.

12/27/2018

Called Tarpy to service our Heater. Jeff stopped by and he was great. Very quick and professional. He gave us options and provided us with a Senior Discount. Overall, very please. Jeff was great and very polite.

Allanah B.

1/16/2015

We just recently moved to and live in a rental home. The first San Diego heating contractor I called wouldn't even come out to the house without meeting with the landlord. Since he lives out of state that meant NO Service! I was very happy when I called Tarpy and they treated me the same as they would have if I owned the home myself.

Chris was great and quickly did an inspection and then took the time to explain what he found. He was happy to replace the furnace filter with one I had on hand, a job I should have done myself. Our outdoor cooling system had a wire that just hung off the unit which was nicked and cracked and covered with electrical tape from previous patch jobs. Chris showed me that even some copper wire was exposed. He also explained the capacitor problem in terms that I could understand and then quickly took care of both problems for me.

Since I come from a cooler climate I probably will use my air conditioning more than most people in the area and I am happy to know it is good for another year. I believe that not only did I get good service but protection from bigger problems in the future. I will definatley use Tarpy Plumbing for my future service needs.

Amy C.

05/07/2021 12:00:00 SA

We had Nicholas and Terry out to clean our air ducts. They were so thorough and efficient and went above and beyond to answer our questions about our air ducts and whole home fan. It was running loud and they went up in our attic to take a look. He had great suggestions for making our home more energy efficient. We are so appreciative and would absolutely recommend them to anyone else who is looking for heating or plumbing services! Thank you Nicholas and Terry!

Mark A.

06/10/2020 12:00:00 SA

Tarpy installed a new AC/Furnace System including ducting. Pricing was competitive and we looked at 4 other companies. Paul Tarpy came out and was very pleasant and easy to deal with.

Installation was done Billy & Miguel both were personable and did a great job. We are extremely happy with the new system.

Cara B.

2/15/2017

I found the customer service at Tarpy to be reliable, friendly, and very helpful. We were having an issue with programming our thermostat. Daniel came out a couple times and offered to work on it remotely to get things set up. Jessica in the office was very responsive to inform me when parts arrived and work with our schedule.

J S.

2/14/2015

Really professional staff and polite, but more importantly, reasonable prices. Chris, the plumber, very polite guy and knowledgable! Just referred you guys again! Thanks!

Tami C.

4/15/2019

This continues to be a 5star operation! Last year we had Tarpy install a new vac system which is totally amazing and saving us tons of money already this year...and then Cory came out today just to change the filter..he's amazing by the way! Nice to know you guys dont forget your customers after the big job's done!!

Shawn R.

9/27/2022

No follow as promised. See pic. Once they started selling insurance they jumped the shark

Thomas H.

7/30/2018

Well, I hate writing negative reviews..but my time is very important. I bought two new Amana heat pumps after Mr Tarpy came to my home. As part of buying units from them, I would get 1 year of free maintenance. I did not expect to have so much problems...My first problem was a unit not working...come to find out, a connection came loose (they did not install properly). The second unit went out a few days later (this time, the coolant was low). They filled it up and I scheduled a leak test for today.....No one showed....and now I am told they will be here at 6pm.
Buying systems from here gets you no special service or treatment..or head of line maintenance calls....I would think they would be on top of their game ensuring their product is top notch.

Josef K.

11/17/2021

Buddy Husser from Tarpy inspected and tuned up my furnace last week. He was on time, corteous and professional. I highly recommend Tarpy.

Lisa C.

1/31/2016

Very impressed with they way Tarpy responded. Back to being happy clients.

When we started with Tarpy it was a joy. Not so much anymore. We have 3 AC units installed by Tarpy. The big problem is getting someone out for service. Each time one of the unit goes down it become a 2-4 day wait to let help. Our newest unit a 3 year old Amana AC unit covered with a yearly service contract purchased from Tarpy went out Saturday. Inside temp 80. Called today. They can have someone here by 6p on Wednesday. Just does not cut it. Hire more techs or pay them overtime. Better before they got big. Disappointed twice in the last six months

Eileen S.

11/11/2019 12:00:00 SA

Tarpy Heating and Air is a great company to call for service when needed. They gave me a quick quote which was very reasonable, they were on time, very efficient and professional. The technicians Jason and Crow were very knowledgeable and helpful. Jacqueline in the office was also super nice and helpful. I would definitely recommend this company to my friends.

Jen K.

9/20/2019

Loved working with Tarpy from start to finish. We had three mini-split units installed in our home. The bid was fair and Paul was helpful and informative through the decision process. The installation team, Nicholas and Sergio, were so great. They listened to our needs, were very knowledgeable, and were incredibly polite. They also left the workspace clean which isn't always the case for a lot of other contractors I worked with. The credit card payment was a breeze too and Cheryl helped us coordinate that. All in all, definitely go with these guys. Looks great and we're very pleased.

Abigail Brier Cecile K.

9/13/2022

No Service to Jamul
They sign on with Google and do not service Jamul .
Why is it coming up.
Clear it up when people need help.

Suki D.

04/06/2015 12:00:00 SA

I did not use them as they do not do small jobs only HVAC and complete repiping of homes. However, the man I spoke with was very professional and recommended someone else that they trusted.

Nathan A.

11/10/2014 12:00:00 SA

I have had Tarpy Plumbing out to take care of my stuff four times.
First Time: unclogged a bathroom water faucet line.
Second Time: Change a pressure valve on a water heater
Third Time: Install a new garbage disposal
Fourth Time: Repair a water leak

Our first contact with Tarpy was in August to fix a water line in our guest bathroom. And then my wife noticed our pressure valve from the water heater was leaking, so Ted came out and repaired that. We also had him install a new garbage disposal for us. When we were back in September, we had a leak under our kitchen sink that we were having difficult finding out where the water was coming from...but..we finally detected the leak and called Tarpy back. We were having a little problem trying to set up a time (since we were golfing) so I had decided just to set up a time when we came back in October, but they called and came out. Randy fixed the leak right a way. We have been very impressed with the people at Tarpy, from the girls in the office to the guys that came out. They are very customer oriented and prompt on all their service calls. We will definitely call them again.

Craig B.

3/28/2023

Jasper & Crow of Tarpy did a fabulous job installing my new rooftop AC/Heating system. I highly recommend them, estimator Jared Opp, and the rest of the crew at Tarpy Heating and Air. They explained the process and answered all my questions. Glad I went with this contractor.

Dr W.

6/30/2021

After my home warrant company sent an HVAC company out and they said I needed a whole new system for $10000 minus deductibles (another story don't trust home warranty people) I decided to get some quotes. I called Tarpy they gave me an appointment right away. Paul came out and as we were talking he made the offer to diagnose the system. He certainly didn't have to do that. He sent his technician Cody out the next day. Cody indicated that the unit did not need to be replaced. He was able to get it working immediately. The assistant Jessica followed up right away as well. All employees were on time and communicated every step of the way. I would trust Tarpy with anything needed that they offer. They could have charged me thousands of dollars and I would have just done a replacement. Now that's an honest company. I would certainly trust them hands down with any maintenance, repair or replacement that is needed in the future.

Brigid B.

09/08/2022 12:00:00 SA

We had our A/C unit replaced last year. The process was fine and the A/C currently works but there were issues with the quality of work and the service is less than acceptable.
We called them to follow up because we were told there would be follow ups where they would tune up our a/c every 6 months and we figured it was a good time to make sure everything is working efficiently.

The lady who answered was extremely rude and claimed that we didn't pay a few hundred dollars out of the 6k+ that it cost to install. We asked to clarify the amount that they received from us so I could prove that we paid the full amount with our ccd statement. She refused to give us that information after we attempted to reason with her several times and eventually hung up on us. She also stated that they would not come to our property to tune anything up (there was a warranty where this was included) and that we should contact someone else for that. At this point I wish we hadn't paid them the full amount.

Deplorable service and I would never use them again.
Stay away.

Sandra B.

09/11/2020 12:00:00 SA

I called and set up an appointment for today at 1500. I am a nurse, I work 12-hour shifts, and had to sleep several hours before having to return to work tonight. When I woke up at 1430 to take a shower before they arrived, I listened to a message from them. They had a cancellation earlier (about 1300) and wanted to fit me in sooner.I would have loved that since I have a leak at the faucet that is constantly dripping in my backyard. However, the phone did not even wake me.I woke at 1430, heard the message, jumped in the shower, and when I got out of the shower there was another message stating that they: They had a sick call today, they sent their technician to an emergency plumbing situation, and they would have to reschedule me for Monday-------------this call came in maybe 10 minutes before my appointment. No mention on the second call regarding the first message about the earlier cancellation.Not acceptable to do. How would they like it if their technician was parked in front of my house at 1455 and I called to cancel? I do not go on Yelp at all really but I just want customers to know and Tarpy to know this is not five-star customer service, it is not four, three, or two-star service. If you make an appointment with someone, you should be there. You don't cancel 10 minutes before the appointment. You do not plug someone else in because they can fit the vacancy that a cancellation created. A cancellation that I had nothing to do with. I am trying to juggle this situation, get a little sleep, and not call in at the hospital where I work due to this leak.

Dee Q.

1/15/2021

Jessica was exceptionally responsive and had me scheduled with Alex within minutes. Alex was able to fix my clogged drain and offered great advice for avoiding future problems

Jessica H.

03/05/2015 12:00:00 SA

Everything went perfectly!

The water heater broke at the place I had just moved into... I called Tarpy Plumbing on a Sunday, they came and installed a new one the next day. They took away the old one and left their work area tidy.

The office staff was wonderful and didn't pressure me to make a quick decision, so I could have shopped around, but I didn't... I doubt that I could have gotten a better price.

I would definitely use them again.

Tina J.

06/12/2016 12:00:00 SA

After having several ac companies come out to my home to give us quotes, we decided to go with Tarpy. Paul the owner was very professional, pleasant and I never felt like he was trying to SELL us. What he gave us was a thorough and detailed estimate based on our needs. As far as the price. Well let me tell you, it couldn't be beat! The entire process from start to finish was a smooth one and Tarpy was great about keeping us informed along the way. Save yourself some time.. Go with Tarpy! You won't regret it!

Luis S.

10/10/2022 12:00:00 SA

New A/C and furnace Installation.

Keegan and Matthew did a fantastic job on the install. They were courteous and explained the new setup patiently. They took extra time to correct a faulty drainage system which could have been overlooked. Tarpy provided a military discount and a free maintenance service on my new a/c and furnace plus a free plumbing service as well. They also cleaned up nicely afterward. Customer service was super responsive and everyone was very professional. Very happy with my purchase and highly recommend Tarpy.

Jazmin F.

6/16/2015

I got quotes from two AC repair contractors and they both recommended the same repair work and both gave me the same price quote, but the Tarpy air conditioning repair tech was much more professional and informative. Once I was ready to have the work done, they were prompt and took care of business.

Matt D.

08/12/2022 12:00:00 SA

Robert did a great job checking and repairing the A/C systems at both of our properties. He was very friendly and outlined our options clearly without pressuring us to choose any one in particular. We will definitely continue using Tarpy in the future.

Frank S.

06/09/2019 12:00:00 SA

We bought our home five years ago and knew one day that the aging Heat Pump System would need to be replaced, and that day finally arrived a few weeks ago when it was cold and raining. Based upon a good friend's recommendation and by far the best of three estimates we obtained, we chose Tarpy and are very happy to report that we chose the right one!
Not only did Tarpy have the best plan and best value, they also are the only company of the three we got estimates from that offered a four-year interest free loan - and that saved us even more!
Tarpy showed up on time and got the job done on time as promised, and hauled away our old system. The new Amana Heat Pump System runs so quietly, we wouldn't even know it was on except the temperature in our home is just right and occasionally we feel the air blowing from the vents. With our older system, every time it cranked up we could hear it from any room in the house like a U.S. Navy ship cranking up the engines to get underway!
The modern thermostat control is definitely high tech compared to our older system. With the new thermostat, we can see not only the outside temperature but the entire weather forecast! We can also turn the system on and off and change the temperature settings from our cell phone! WOW! Our old obsolete thermostat couldn't do that!
Tarpy's entire new Heat Pump System is simply outstanding, it has already kept us warm in the cold, and cool in the heat. Just today it was in the 90's in El Cajon, but not in our home! We expect to save money with the newer energy efficient system as well!
Thank you, Tarpy, for a job well done! We will highly recommend you to our friends now too!

John W.

8/26/2022

I recently had an issue with my A/C Ducts where air was not reaching some of my bedrooms. I contacted many local HVAC businesses. I got some in-home estimates where the technicians told me my problem was pretty much hopeless or the cost was high to fix the problem. As I was about to give up hope, Tarpy came in and was able to schedule an in-home estimate pretty quickly.

Robert came out and I explained to him my issue within my old house. Robert was able to instantly find the problem and came up with a solution. I was impressed about the time he took to diagnose the problem. He wrote it out on paper and made it easy to understand what the problem was and his solution to make the current setup to be more efficient. After reviewing the quote, I decided that Robert's plan was the best for my house at the right price.

A week later, the project began. Robert came back to explain to the technicians the scope of the project and his vision for fixing my problem. Chris, Degan, and David went right to work and undertook this project over two days. I honestly did not grasp the scope of this project. It had a lot of moving parts and these guys made sure it was perfect. Each room was planned, and new ducts and registers were run. They even took care of the minor cosmetic issues that no one would have noticed if they didn't mention it. It was not easy to work up in that attic with temperatures a little warmer than normal, but they did it with ease. Every time I had a question, they explained it to me and did not make me feel like I was wasting their time. As with any project, there was some snags, but we worked through them with little disruption.

The end result was each room in my house getting more air and my house running about 10 degrees cooler than it was before they started the project. For the first time in a long time, I walked into a cool house after a long day outside. The bonus was they cleaned up after themselves and it was hard to tell they even cut into the ceiling.

I cannot thank these guys enough. It was miserable in my house during the high heat and Tarpy came to the rescue. The new ducts work perfect. I would recommend Tarpy to anyone who needs duct work in their house. They are amazing and know what they are doing. When the time comes and I need to use Tarpy's services again, I will for sure give them a call. They pride themselves on their customer service and work ethic and it is noticeable.

BARBARA R.

10/22/2021

I called Tarpy to have my AC checked out. It wasn't pumping cold air at all. Nicholas came out & checked it, out along with the furnace. He gave 3 options & I figured that it was best to just get a new unit & furnace. Matthew & Dawson came the next day, bright & early, & got it installed. They were very professional & did a great job cleaning up when they were done! Very happy with the service!

Kevin S.

11/30/2020

Great work and professionalism from all the A-team crew that came out (forgive the spelling) Jared, Cole, Crow, Keegan, and Chris to install a new furnace and make improvements to our undersized ducts for the size of our HVAC system. All staff and techs were friendly and very hardworking. Jared was the original consultant who identified our issues and proposed solutions. The bottom line cost was reasonable especially considering the level of experience and quality assurance Tarpy brings. Jared worked with us to identify the furnace and duct solution that fit our budget. Cole was the lead for the instal team since day 1 of the install and basically gained, and maintained, my confidence throughout the project. What a nice and knowledgeable guy! I was impressed at how focused everyone was and how you could tell they really cared about doing a great job (not something you can always take for granted these days). Chris and Keegan were informative and made sure loose ends were tied up before being the last to leave. Everything is working great with much improved airflow! Huge thanks again to Jared for working with us to resolve all of our issues. The initial news was kind of tough, but I'm now confident it was money well spent, and our HVAC system is in safe working order, especially with a new baby in the house.

Alicia D.

12/11/2018 12:00:00 SA

Our tenants had an issue with the heater working, I contacted tarpy late one night and they returned my call the very first thing the next morning. Tarpy was extremely helpful, reliable and time efficient. They fixed the issue all while emailing me estimates and updates. They even sent a text of the technician and a bio about who would be going to the house. Pricing was great as well. The whole experience was awesome and I will continue to recommend tarpy.

John Mark I.

7/14/2023

I specifically asked Paul T if they had technicians that specialized in water softener systems and they told me yes. He said they could send out a tech to take a look at the water softener and provide you with a diagnosis of the issue. Tech showed up had me turn on the water to the system and said yes it is leaking and that I should contact the plumber that installed it. Never opened up the system to diagnosis the problem. Gave me a quote to replace the system and then asked for the $50 service fee. Additionally, he measured my water pressure and told me my water pressure regulator needed to be replaced. Never bothered to try to make an adjustment to the regulator. So I end up paying $50 to have quotes form them to replace my water softener and water pressure regulator with a new one. I adjusted my regulator after he left and it is now in a normal operating range. Really disappointed :-(

Megan L.

10/20/2021

We moved back to the area and with the changes with SDGE, we decided we really needed a new system. We shopped around for several companies but none quite met the mark like Tarpy. We had Scott and Dylan come over and give us a quote. It wasn't rushed like others, it was well explained, and they gave us several options that would best fit our needs and budget. We liked how they conducted themselves and decided to go with Tarpy. They were able to get us in within a week which was amazing seeing that most companies had to wait months to get the equipment in. We had Cole and Ryan do the install. They were friendly, respectful, and did a great job. They were booked for 3 days and ended up taking the whole time. We were told they could rush it to get done earlier, but they didn't want to miss something by rushing. We appreciated their time and commitment to our install. When Cole and Ryan were done, it was as if no one had been there- that is how clean it was. Overall we were really impressed with Tarpy and the everyone we encountered. We would recommend them to our friends and family anyday.

Danny R.

09/09/2019 12:00:00 SA

Well I recently finished building and moving into a new house and Tarpy was who our contractor used. There were several issues. First they forgot to put a pan under the air conditioner causing damage. Second the technicians showed absolutely no customer service or remorse when they returned until I said something. Lastly, I told them when they were here to fix the damage that there was a missing vent cover and they have yet to return. Not impressed.

Update: they did come out and fix the register and checked in to make sure everything was done correctly.

Sowy S.

06/10/2019 12:00:00 SA

We got the idea of installing split AC in our home after seeing the company at the Fred hall show at Delmar fairgrounds.
They were very accommodating and flexible with our availability for a free consultation and quote.
Scott who visited us did a good analysis of our house space and helped us decide on central AC vs split ACs. He also explained the different options that would work for us and gave us quotes accordingly.
Jason and Nick were great. They did an amazing job and did all the installing with minimal disturbance to us at home (it was very nice since we had a 1 week newborn at home). They were very professional, quick, efficient and also kept us updated as the work was progressing.
Overall we had a very good customer service from Tarpy and we highly recommend Tarpy, especially Jason & Nick for installing.

Don S.

11/07/2016 12:00:00 SA

I've been working with Tarpy for a couple of years now, both as a property manager and home owner. A couple of years ago when the house I manage in South Park was having problems with its AC, Tarpy was the only reputable company that was able to come out and take a look at it in a timely manner and fix it. And the cost was very reasonable. I later choose them to service my own dual HVAC system. They are very honest and thorough. I highly recommend them!

Shirley L.

1/20/2019

Tarpy Plumbing Heating and Air did it again. Tarpy has previously done work at my house; duct work, gas line installation, and hot water heater replacement. So I called Tarpy for an estimate on a new Heat Pump and Air Conditioning Unit. Not only did Tarpy replace my heat/Air, but Corey made it clear to me that I needed a different unit than one that another company was trying to sell me and he also made it easy for me to afford the Tarpy unit with discounts and interest free financing. The installers, Najah G. and Nash A. showed up promptly on time and were very professional. They took care to clean up their work area and even replaced insulation that I had removed so they could get the heat pump up into my attic. Even Jessica, in their office was really nice and straightening out a pricing problem caused by the computer and getting the corrected invoice to me promptly. Super nice folks all around, technically savvy, professional and reliable.

Michele E.

11/13/2019

I cannot say enough about Tarpy, the owner, Paul, and the service my family and I received from Cole, Artie, Jessica, and Cheryl. Cole and Artie were always so kind, patient with all our questions, respectful, and clean! We found them all to be men and women of their word and trustworthy. We would use Tarpy again and agin. Thank you #teamtarpy for doing such a great job!

Kim M.

8/15/2020

Tarpy is fantastic. I booked them, and the technician, Cody, was really kind, accommodating, and did everything he could to make sure my problem was fixed, along with wearing his mask and shoe coverings. I laughed - I think his shoes had to have been cleaner than my tile floor! He'll be coming back this week to finalize things (yeah...a few more problems than anticipated...) which *may* result in me getting a new AC unit (due to mine being nearly 20 years old and I'm pretty much putting on Band-Aids at this point.) Cody explained everything in detail, showed me photos of the problems, and I feel better knowing I have some options. And he realistically prioritized them for me.

Tarpy is willing to see what they can do to help me figure out the most cost-effective, long-term solution that will work for me - and keep us cool in the summer heat...and beyond. Much appreciated.

Alex K.

9/14/2023

Several months back Tarpy moved our condenser unit to a new location in the backyard. Professional, diligent, knowledgeable. All things you'd expect from a company like this. What has gone above normal expectations is their support afterwards. They never hesitate to come back out if there's an issue and monitor to make sure the system is tuned just right. In our case, this has included some followup visits to get the amount of refrigerant just right. Joshua and Chris have been two standouts from all the guys we've met.

Marc T.

03/06/2018 12:00:00 SA

I have to admit it, Im typically a user, not a contributor. That being said, I have to compliment the entire team at Tarpy. From Jessica in the office who was professional, responsive and provided quick, accurate information throughout the entire process to Chris and Scott. the technicians that were at my place today to repair my HVAC system. They worked quickly, efficiently, were on time, and extremely professional.

Jim S.

12/02/2018 12:00:00 SA

I was skeptical but pleasantly surprised that Paul Tarpy was such a professional. My wife was-on hand for the initial estimates so I had several questions for Paul later which he handled seamlessly. The things that stood out were:
1. He and his team were very fast and accurate, and they all worked really efficiently and hard so the whole effort was completed in three days total.
2. Tarpy's team was also recommended by Steven Shea Construction and worked really well alongside our kitchen living room remodeling contractor and there was never any conflicts or problem there. I fact they helped each other with electrical and other issues.
3. Paul was very responsive to texts and email questions and my photos of the minor issues that came up. Replied to all queries and photos within hours.
4. his office staff were very friendly and showed they really do care a lot about their customers and the reputation Tarpy sets.

I'm very happy with the result.

Stevie V.

8/19/2019

We just moved and of course our ac decided to crap out. Our previous company didn't service our area so we contacted Tarpy and they came out the next day. The salesman was very knowledgeable and gave me several options. Once we picked a new unit, the installers came out and worked in our scorching attic most of the day. They are very knowledgeable and they have hard working employees. Ohh and the ladies that work in the office are very friendly too. Great company. Will definitely use them again.

Phil M.

12/28/2021

Its great to find a company you can trust, does a good job and goes the extra mile to get the job done.

Joe, my project manager has been a pleasure to work with. We had a tough job, with a super crunched schedule due to Christmas and he managed to get a crew that could replace our entire system in one day! Joe is professional, very knowledgeable and great to work with. The follow-up post install has been top notch too!

The crew Joe sent were also excellent. Big shout out to Matthew, Dawson, Eric and Keigan-they all worked like crazy, literally from morning till night, to get the job finished.

Very happy with Tarpy, recommend 100%

S D.

06/05/2018 12:00:00 SA

I contacted Tarpy Plumbing Heating and Air via their website late Sunday night to schedule a maintenance/service check on our heating and cooling unit since we are heading into another hot East County summer.

Jessica contacted me around 9:00 A.M. to set a 'Same Day' appointment. Needless to say, I was surprised to get someone out the same day.

Scott, our technician, arrived right on time (as scheduled), and did a great job with the typical annual service items, but also discovered a couple potential issues with our system - thus extending the life of our system. He was extremely professional, and at the same time, very friendly.

Thank you all for a quick response to our request for service/maintenance!

Gary E.

11/20/2018

After getting several quotes and completing my research I ended up selecting Tarpy Heating & Air to install a new furnace and air conditioner at my home. I'm extremely happy with my new system and can't say enough great things about this company!

Paul Tarpy was the one who visited my home and provided me with the bid. The installers Najah and Nash showed up on-time, are extremely professional, and left the jobsite clean. And finally their tech Jeffery Berg helped me out trouble shooting an issue with my existing thermostat.

My decision was based on the following 3 things:
1. Paul's product/installation knowledge and experience.
2. The reputation of the company.
3. The price.

Their quote wasn't the cheapest, but it was a very fair price for both parties considering the equipment and scope of work provided. I'm in the contracting business so I have a very good understanding that a company needs to charge a certain price to maintaining the highest standards for installations and service while at the same time providing a good deal to their customers. Tarpy Heating & Air hits that mark in my book. I always say you get what you pay which is why I wasn't about to hire a company that I could save in the short term, but would end up costing me in the long term.

Great job guys! I'll definitely be passing your name along to anyone I know that needs HVAC work.