This review started as a 1 star review. I spoke with Steve prior to finishing this, and have adjusted the star rating and write up accordingly.
So, this is the experience with the service we received from Steve's Plumbing. 375$ to tell me where the clog was, but he was unable to clear it.
Here is what happened.
We have a rental property with senior citizens as tenants. The property is 1950's, cast iron piping below the slab. Every few years the drain from the sink, to the tub, out to the main, gets clogged between the tub and then main. This causes the tub and the sink to back up and we call a plumber out to come snake the line and clear the clog. We have used Steve in the past, and during that visit, a year ago, it was great service. Our renters where very happy, he snaked the line, cleared the clog, everyone could move about their lives.
Until Sunday when it happened again. So, I called Steve back, it being Sunday, he couldn't make it out, perfectly fine and our renters where good to go with that. Steve makes it out mid day Monday, can't clear the clog, he works it two hours. Says he is pulling back sludge on the snake and it looks to possible be a broken pipe. Old house, caster iron pipe under the slab, this is not something that is unheard of, and I took this to mean the worse. Steve says he will need to get a locator out to see where the snake is stopping and where the possible break is. Total cost 375$ + what ever its going to be to then begin to fix the problem. He get's his locator guy out, Ruben, great guy, did a great job, very knowledgeable. We locate the possible end point, but we wont know 100% for sure unless we begin to dig. We start talking about that and the dates it can start. Mind you, I have senior citizens living in the place, they need their shower. I need to get this fixed as soon as possible and not have this go out for too long a time. We talk dates, and it just isn't working out; the only date Steve can make is Thursday, and then he is booked till Monday. If the problem is bigger then just a one day job, then who knows how long this is going to take. Add that to the now remodel of the bathroom that is about to happen and its just not a good day for a home owner. Steve recommends maybe getting another guy out to take a look, see if they can expedite getting under the slab and getting the busted pip fixed. Since it is late in the day by this point I agree, told Steve I would let him know.
Contact another local guy. He gets in, takes a few looks, we explain all the above, he ask's a few questions, says he wants to try something, if it doesn't work then no charge. He tries, it, it works, clog is cleared and my renters can take their shower.
As I said at the start, this was a 1 star review. I, the consumer, felt taken. Yes, Steve came out and did prompt work, he was courteous, knowledgeable, respectful, but nothing was resolved. The clog was still present and I was out 375$. I spoke with Steve prior to posting this review. We had a good back and fourth. He worked hard, but in this consumers mind, I paid for no resolution. I felt like I took my car in to get a leak fixed in a tire, only to be charged for not repairing said tire. Yes, they might have racked the car, taken the tire off, looked at, tried a few things that normally would have worked, but in the end, there was still a leak and I was charged.
During the conversation Steve and I agreed that his contractor needed to be paid. Ruben did a great job as I said above, but since Steve was unable to resolve the clog, and that a possible mistake might have been made, that he would refund me for his time. Total cost now 225$. As a consumer and one who recommends services to my friends and family, people like Steve will get my recommendations because they stood up and didn't charge for services they couldn't resolve.