***UPDATE***
So a few months after I'd left the messages and wrote the 1-star review, Steve called me. He apologized and explained that he'd been dealing with some family issues. He had also let go one of the workers who had done my electrical. After making an appointment to come out the following week, I sent him my list of things that needed to be fixed, detailed in my original review.
As promised, Chris came out on Monday. He was on time--even early--friendly and courteous. Chris made some recommendations on how to fix some of the problems, did the work, and also saved the day with some quick thinking. He also changed out a motion detector switch to a regular one even though it was out of scope.
Steve himself came out and we smoothed things over. I was happy to have the work completed quickly and even talked to him about coming back to install a new light over my dining table.
Although I would have preferred the work had been done properly originally, Steve takes pride in his work and I know he felt bad that there had been issues.
I understand when family matters come up, and I told him as much. However, I do think he should have left an outgoing voice message explaining that he was taking time off and would not be returning calls for an extended amount of time.
I was actually about to hire another electrician to fix all the problems, so I would been pretty upset if I had done so only to have Steve contact me afterward.
***ORIGINAL REVIEW BELOW***
My initial experience with Steve and John, who were recommended by my contractor, was good. However, I've now left two messages this year for Steve asking him to come back and fix small issues that came up within weeks of my moving back into my remodeled home: canned light went out, dimmer makes a buzzing noise, smoke alarm fell off my master bedroom ceiling. And the big one: fans in both baths come on when heat/air does and not necessarily when they should. I.e., when I'm showering and the bathroom steams up.
I'm sure all of these problems are easy to fix, so I'm frustrated that I've left two very polite messages (one on Steve's cell phone; one at the shop) and still haven't received a call back in over two weeks. I spent more than $10k with Southwest and thought Steve and John were very professional and helpful during the remodel. I think it's very unprofessional now for Steve to not follow up on these issues that I've documented through date-stamped photos.
I think it's interesting that the majority of these 5-star reviews for Southwest are from people who don't write many reviews. This can be a sign of business owners asking for favorable reviews in return for providing a discount. If you're researching electricians or any other businesses on Yelp, I recommend doing your homework. Just because the business has 5-star reviews does not mean they truly are a 5-star business.