Kristy H.
12/12/2017 12:00:00 SA
Based on my great experience, Dan really wants to help for the sake of helping, not just about making the buck. Good old-fashioned values. Solved my problem without a service call! I had a problem wiring my new smart thermostat. Couldn't get power on it, and spent a few hours online trying to troubleshoot, and with the manufacturer who said it was a problem beyond their thermostat so I should call a service technician. I finally gave up and tried to reinstall the old thermostat, ...which then wouldn't work anymore. Grrr.
I knew it all was likely just a simple wiring problem. I was so reluctant to pay for a service call if it was just a $3 fuse or something beyond my scant knowledge. Finally I phoned a competitor (Sunny Appliance Repair) who offered a service call for $185, which might solve it. As pricey as that sounds, they at least answered the phone and gave me a quote - others I called didn't respond. But I just couldn't stomach shelling out the cash and the hassle of missing work to meet someone at the house, for what was no doubt a 10 minute fix. Then I read Dan's reviews, and briefly outlined my dilemma through request for quote on Yelp's page to Dan and two other companies, Sunny and AIS. The email went out around 5:45 pm.
I heard back from Dan right away via email. BAM! It was almost like a commercial, so fast. And in no time, he was troubleshooting briefly - did I try this? What about that? Guess what. He solved it with just a few brief back-and-forth emails. I offered to send him $ even though he didn't ask. He saved me so much hassle. And even if I did end up needing his help for a service call, I'm confident he'd be fast and fair.
I did hear back from the other two the next day, asking the usual what is your zip code? and no doubt preparing to quote a service call. So it's good they replied, but it would have been a frustrating service call no doubt.
You know how, when you live in town for a long, long time, you have your trusted service people that you've known forever, and you call when you need help? It's hard to find those people when you're new in town. Found one!