Jason M.

4/20/2023

Had my water heater replaced the next day after texting their site the night before. The plumber even sent his small bio and a pic of himself before showing up. Removed water heater and took to store for warranty replacement. Updated gas line and valve, back together and back in service, GREAT. Cleaned area and took away trash. Good job.

Masa M.

02/05/2023 12:00:00 SA

Simply the best. Plumbing Care are local, reliable, communicative and fast. I came home on a Sunday and noticed a pool of water in our garage. At first, assumed it was a leaking roof since it was raining, but followed the path of the water which lead me to our water heater. Shut off the water line and prepared for the worst...who would possibly be available on Sunday?

I called Plumbing Care and they had a technician (Anatoliy) show up at our door within a couple of hours. And by 4pm, our new water heater was installed. It was pouring rain, but Anatoliy handled it like a pro...showed up on time and gave us a (very) fair and accurate quote. AAA service!

Eric J.

5/13/2023

Need a leaky toilet shut-off valve replaced. Compression type fitting that just wouldn't seal. I tried 2 new valves with new compression fittings, still leaking! Not a stream of water, but just a constant drip.

The first place I called had a 5-hour arrival window. This is the same company that I've heard advertise, $100 if we're late ... I winder if they've ever had to pay out $100 with a 5-hour window!

Plumbing care has a reasonable 3-hour arrival window. I booked an appointment for a Tuesday for 11am to 2pm.

Received an immediate confirmation via text.

On Tuesday, received a text that the plumber was on the way. The text included the plumbers' name & picture. The plumber arrived about 11:45am.

A new shut-off valve was brazed onto the existing copper pipe, this is the solution that I expected based on the research that I did. Completed in about an hour.

Price was in my expected range. Communication was excellent.

Don't accept a 5-hour service window. Call these guys!

Cheers - Eric

Akshata M.

01/07/2023 12:00:00 SA

This rating is long overdue, especially for the prompt response and excellent customer service provided by Plumbing Care.
We had used this company for plumbing needs a few years ago, and this time it was for an urgent garbage disposal issue. The technician (Dmitry Izakov) promptly showed up at the assigned time slot, resolved the issue in no time (reset the tripped switched located in a different location than we are used to), he ensuring it worked fine after. He is very courteous and professional!
We were extremely happy with the service and recommend Plumbing Care to our friends and family who need it.

Paula H.

5/24/2023

This is our 3rd time using Plumbing Care. We've been very satisfied with their service. This morning I called to have them install two new faucets and the technician was at our home within 20 minutes. Great value, professional, very friendly and just overall awesome company!

helen l.

5/21/2023

Excellent service. Called their office and they promptly sent someone out to give us an estimate. Dimitry installed our water softener, he was efficient, responsive and knowledgeable. Thank you very much for taking care of us.

Frank L.

5/25/2023

1. Quick service and good skill.
2. The charge is too high. The technician replaced a small set of parts in the water tank of the toilet. It took only about 10 minutes, but he charged me $250.

Pallavi T.

5/24/2023

We had a leak in the pipe at our frontyard on Sunday, and we called them for an urgent assessment. It was decided that the situation could wait and that someone would come by the next morning at 8 am. 7.45am sharp we received a message that Pablo will be reaching at 8am. He arrived promptly, checked out the issue, and repaired/replaced the parts within 3 hours. It was a big job, and Pablo was the best. His detailed workmanship and technical expertise were amazing. This is our second time hiring them. The first time, we had a broken bolt in the bathroom, which they repaired in 10 minutes. I only trust them! They are the best, with some really good customer friendly service. In our case, Pablo was not only able to get his work done but explained to us the process of what he was going to repair and did not mind all the questions we had about it. We will highly recommend going with them. They guarantee their workmanship for certain number of years too. What more do you want? :)

Tushar J.

05/06/2023 12:00:00 SA

Needed 2 garden faucets changed. They came the same day. Very efficient as the other reviews have stated. Alvictor and Oscar were really good and did a high quality job at a reasonable price. Highly recommend them.

Duk L.

05/02/2023 12:00:00 SA

We used them to fix our old water heater, install water filter, install water softener and replace water heater. It's weird to say this, but they are frank and do awesome work.

Orrin F.

4/16/2023

I've literally never scheduled an easier home-improvement job. I just had a small issue, a stripped hose connector on an outdoor pipe. This was literally scheduled through text messages, they showed up promptly the following day and repaired it within 20 minutes. No human interaction, and everything is working perfectly. Could not be happier and highly recommend.

Cindy F.

03/09/2023 12:00:00 SA

Alvictor came to install my water heater today. As usually he was efficient, quick and attentive to details to make sure everything went on well. The water heater is reasonably priced and works perfectly well. Could not be more satisfied

Simon O.

03/11/2023 12:00:00 SA

The best in the business. Plumbing Care are knowledgeable, fast, professional, and reliable. I have called them a number of times and am impressed with their work every time.

Martin as well as the other workers are definitely worth calling for your plumbing needs.

Highly recommended.

Srinivas G.

05/06/2023 12:00:00 SA

Dmitry installed a Water softener and RO. He is great and communicative. Scheduling is easy and appointments are available most of the time. Had a hiccup in water softener. He came back immediately and fixed it.

Peter B.

04/02/2023 12:00:00 SA

Terrific job done quickly and capably. They put in an earthquake valve for me same day in prep for a solar installation.

Tap W.

5/20/2023

Plumbing Care inc is the best! Quick response, problem analysis, and resolution of a water heater problem. The technicians were knowledgeable and willing to help, especially, Alvictor. Wow, a company who actually cares about the customer!

K V.

05/03/2023 12:00:00 SA

Called them in the morning because of a water leak from the water heater. Said they will be here between 11am to 1pm. I got a called from the plumber Andre directly and asked if the can come sooner since they were done with their previous job. I said sure and I appreciate them asking in advance. Andre and his partner came and gave me all the options available to replace the water heater. They started work right away once we agreed. Took less than 2 hours from start to finish. They cleaned up well and gave me advice on how to maintain the water heater going forward. I used this company for another issue a few years ago so I am a repeated customer. Will definitely use them again for other plumbing issues in the future.

Mary N.

4/24/2023

I don't know where they're getting these high ratings from this place is a joke. I was given the run around as a female and had 3 plumbers calling me from this one business to do a simple install of fixtures. I had one guy show up and told me it was out of his expertise and he would have another plumber friend call me, he had a two other plumbers call me telling me they needed to put in a repair plate and fix a nonexistent leak, I was told it would take a week for the repair plate to come in and two different prices, one $1200 then another $1600. I had a different company come out who literally did the repair and install right then and there and charged half the cost. They didn't give me the run around. I feel like as a female they were taking advantage of that and trying to tell me there is a leak and I needed all these extra services so I would be up charged 100%. I would never recommend this place.
The first guy was also taking pictures of the rest of the bathroom not just the tub? And asking about items that had nothing to do with the fixtures. I'm re-doing the whole bathroom so I had the toilet pulled out and the paint/vent fan extra supplies for the bathroom in the corner. He wa like what about all that and then took a picture of where my toilet was supposed to be installed.

Martin M.

4/18/2023

This is the second time we have used Plumbing Care. They are on time, skilled and provide excellent recommendations to prevent future issues. Alvictor has been our technician both times. He has the expertise and training to diagnose your problem quickly and then get it efficiently repaired. We trust his advice and want him back for our next required plumbing repair. If you want it done right the first time, quickly, call Plumbing Care.

Edmond W.

02/01/2023 12:00:00 SA

They fixed my underground pipe burst in about 2hrs. All within reasonable time & cost

Arthur L.

2/23/2023

Answered immediately, came out within 30 minutes. Fair price and finished promptly and the toilet problem was completely fixed! Great service.

Willa C.

1/20/2023

My bathroom tub faucet was leaking. Call them late Thursday afternoon and was able to get an appointment for early Friday. There was a text confirmation of the appointment! Dimitry texted before coming and arrived on time. He quickly diagnosed the problem and fixed the leak. He was very polite and I'm super happy with the service and will use Plumbing Care again.

Taylor Z.

4/17/2023

Had bad water knocking from an old shower valve and wanted to update the trim. Kieth was in and out in a few hours and did a great job.

James O.

04/01/2023 12:00:00 SA

Recently had some issues at our home. The Plumbing care teams were able to help us out within 24 hours. AlVictor and his apprentice came by my home less than 24 hours after contacting the website. They were both very professional and courteous explaining to me what was wrong and putting in the time to fix the problem(Low pressure, sink faucet replacement) The best part about it was they treated the home with respect cleaning up the work area after they were done and explaining everything. ALos Big Kudos to Hristo who also came on the same day last minute to do a descaling of our tankless water heater. He was also very professional taking the time to explain the workings of the heater, and maintenance that should be done. I honestly don't think you can go wrong with this business. They also take the time to shoot pictures of everything they are doing which is helpful.

Sean H.

08/11/2022 12:00:00 SA

Pros:
Great communication
Prompt
Clean
Accurate bids ($100 discount per additional project)

Cons:
expensive drain clean-outs
Standard parts from home depot or Lowes (unless you purchase in advance)

AK L.

11/23/2022

Responsive, fast, friendly, and price competitive. That's all I need.

Our water heater failed last Friday afternoon (I swear, stuff like this always happens at the end of the week). Contacted a few places through Yelp to get estimates and Saturday morning the list was shortened by default because half of the places weren't open on the weekend.

Not Plumbing Care though - they were open and able to get a technician out to me sooner than any other company. When Alvictor arrived to provide an estimate the quote I was given was consistent with all the other companies that had provided estimates, and after signing off on the order the he went straight to work and was done in just a couple of hours.

It's always frustrating and infuriating when big stuff like this breaks around the house, so I definitely appreciate it when a company like Plumbing Care can help alleviate things painlessly and efficiently.

Saul S.

4/26/2023

Impressive service, hard working, skilled, knowledgeable and good problem solving skills! And to top it off it ended up costing less than they originally estimated.

Suresh D.

6/19/2021

It started as pressure issue on the water line. Had home warranty come out to check it. The technician who came from home warranty messed up by not implementing the softener bypass resulting in more resin getting into the system and totally blocked the lines.
Called plumbing care inc. and Scheduled an appointment the next day. Dimitri came on time and analyzed the issue and gave a lump sum price to get it addressed. Dimitri worked through most of issues by touching every faucet our water outlet points for three hours.

However, there was one block that right in the middle of the line that he required special tools and assistance of George. Between Dimitri and George it took another 3 hours to identify and resolve the problem. They had to try different combinations to identify the location of the block and then flush it out.

It took them a total of 6 hours to complete the job. They stayed on it till it was resolved. Dimitri replaced the assemblies inside the water closet tank as they were plugged at no additional cost.

They came to rescue on a weekend and left when job was done. Not like the contractor that abandoned us from the home warranty.

As a thank you I made tea Indian style and they enjoyed it. As far as mask we gave permission for them to work without them as we were all vaccinated.

Plumbing care Inc was referred to us by Boris who came the day before to address this problem. He fixed the bypass issue and got us water going in the master bathroom as stop gap measure and referred us to Plumbing care Inc. Thank you Boris

Yan J.

12/15/2022

Thank you, Alvictor! Such a nice and experience person! Solved the problem quickly, did a grate job and the rate is reasonable.

Harold S.

1/17/2023

Our water heater quit giving hot water. Two technicians helped me Gerardo did the initial inspection and told me my options and Dimitry came by the very next day with the thermocouple and did the installation. Both were nice and knew all that was needed! I used to hire one-man outfits but they often get backed up with projects and it could take a week or two to get to me. These guys got started the day I called and were reasonably priced.

Allen N.

11/17/2022

Our water heater started making humming noise on Thursday and I called Plumbing Care to make an appointment for a tankless water heater installation. The original scheduled appointment was on the following Wed.
The old water heater started leaking on Saturday. I called Plumbing Care in the afternoon to see if they can move up the schedule. They were able to send someone to replace my water heater the next day (Sunday) afternoon.
They did an excellent job replacing the old water heater with a tankless unit, all the pipes were neatly arranged. They finished the job at 9pm, ensuring my family had hot water that day.
I couldn't ask for more. They understood and empathized with our situation, re-arranged their schedules, and provided excellent service. Highly recommended.

Ricardo F.

06/06/2022 12:00:00 SA

Thank you Alexander for the great work done on a small leak at one of my clients home in Danville. Quick same day service and fair pricing. Alexander was super professional with my client and also with me.
Thank you again

Jane A.

4/14/2022

My water heater flooded the garage and needed to be replaced. Got a quote from a well known Livermore based company, and it was over $9k ($8K if you remove other work they suggested). When I asked questions, I got inconsistent, fuzzy, and incomplete answers that just didn't make sense. As a single mom, I was feeling that I was being taken advantage of. I send a note to Plumbing care and they responded very soon after. I copied the exact same specs (water heater and work), did not divulge the price or competing company, and the price came in almost $2K LOWER! They also offered me a Tankless Water Heater option (where the other company simply did not recommend and wouldn't).

Andrew Garcia at Plumbing care was amazing. Answered all my specific questions truthfully (pros and cons) on the spot without hesitation or generic speak, responded to a couple additional text questions later in the evening, worked to get me up and running quickly, and he and his assistant Pablo were total professionals in getting me set up, walking me through my new fancy tankless water heater (this baby can work even if 4 hot showers running at once) which was cheaper than replacing my giant tank... and made the entire process as easy as it could have been. Everything works great, and he even offered some advice as to an inexpensive Costco battery back up should the power ever go out.

THANK YOU Andrew, Pablo and Plumbing Care Inc! Excellent service, expertise and quality!!!

Ritzy s.

12/28/2022

Someone came for the sink, and the guy that came right away before he even did the job started asking who's going to pay like 3 times. When he didn't even start the job . Then I would just hear him, complaining about everything. Like why was this here??, why is this like that?? ...shaking his head the entire time. RUDE. I literally wanted to tell him to get out. Then because I didn't hold something a certain way, because I helped him, he was mad at me! because I didn't hold it correctly. Lol like whatttt.! Check your workers.

Lynn L.

3/15/2022

I have interacted with Plumbing Care a few times and even though I haven't used their plumbing service (previous plumbing work was done under home warranty), I've received great consultations from them. I really appreciate they went out of their way to help clarify things for me. The questions might seem small but having a professional answering them patiently and promptly really gives me that peace of mind.

As a home owner, it's important to have reliable plumbing professionals locally in your network. Plumbing Care will definitely be on top of my provider list whenever there is a plumbing need.

Stephanie S.

12/17/2022

Super reliable, quick and trustworthy!! We called them with a weird emergency and they were out quickly!!

Michael C.

10/19/2022

Plumbing care is trustworthy, customer service oriented, and provide fast quality honest work with attention to detail. They take the time to explain what's right what's wrong and basically everything you would have interest in knowing. To me it is becoming harder and harder to know who to trust these days and after working with Andrew at plumbing care they have earned my lifelong business. Sewer lateral took 2 days to complete in total including inspections. And for perspective I live in an area where home owners are responsible for the sewer lateral right up to the main. Meaning yes not just to the lawn or sidewalk but into the street itself requiring cutting and digging into the asphalt and refilling that asphalt. That all only took 2 days.

Prior to calling plumbing care I had a different guy spot repair the upper portion of the sewer lateral. This person said the rest of the sewer lateral looks fine and just needs a grade readjustment at the top portion. After this person said the job was done he said that he is waiting on the city to approve it before filling the trench. A month goes by waiting for approval with this large green pipe sticking out of my lawn in the front of my home with this large hole for me and all my neighbors to see in the cul-de-sac everytime we come and go. After a month he tells me that the inspector informed him that his work will not pass inspections due to missing pieces that are required. To make a long story not as long we had to let go of this person.

We have other large projects that did not go as planned in similar ways (tarp on my roof for 7 weeks now which was a repair that was supposed to take 4 days) needless to say I have trust issues now.

I called 2 different plumbing companies one of which was plumbing care. From the start when I called their main line they were very attentive and listened to my story and what an unusual situation I was in. Within an hour Andrew showed up to my home and inspected the shotty work and did a camera inspection. He showed up on time. The other guys called me back to inform me they were going to be late due to traffic and called again because they didnt know my address. Which yes is weird because how would you even be on your way when you never had my address to begin with..

Andrew listens and seemed to care about your home as if it was his own and care for you as a person not just dollar signs. Andrew's phone would be blowing up mid conversation with me but he would ignore it to finish his work with me.

Now at this point i have had 2 plumbers come by, not including plumbing care, with each one telling me something different. Again..who the hell can i trust right? I explained this to andrew and Andrew let me look over his shoulder during the camera inspection and explained all the problem areas and was descriptive on what those problems look like and what an undamaged piping area is supposed to look like. During the inspection the camera was inserted at a steady pace to truely look and inspect the piping. The other plumbers..well essentially they just shoved the camera through as fast as they can told me i needed a repair with ball park numbers of the price and left. (No pun intended).

Andrew would update and check in with me multiple times through the day and answered all my questions and concerns during this time..which there were a lot of concerns and questions due to the trust issues I have developed. Andrew never got impatient, in a hurry, or dismissive at all. There was never even a slight change in tone of voice. He also explained things in laymans terms so I could actually know what hes talking about. He went above and beyond to make sure I felt comfortable through the entire process. Andrew is quick with responses and I never had any issues reaching out to him. He even took the time on his days off to speak with me on the phone when I called him.

Now if I can find people like Andrew and plumbing care for all the other things for my home ill be set. But as we all know. Good people and good businesses are very hard to find.

Thank you very much Andrew and plumbing care. Seriously you guys came in at a very stressful situation for me and my wife and got things done fast. I hope you never change.

Terri K.

11/14/2022

I highly recommend this company . I had an emergency on a Sunday where our bathrooms and the main sewer line was clogged. After calling several plumbing companies, Plumbing Care send technicians , Joseph, the same day ( which is rare these days with plumbing companies!) and ran a snake through but the line didn't clear due to tree roots. Plumbing Care company sent another crew , Alejandro and Pablo , the next day and they were able to clear the line in a matter of minutes!
The crew at the office and on the job were professional, thorough , and on time.
I highly recommend PlumbingCare. They are a reputable company with great crew.

CW C.

2/20/2023

I called them for a clog at the sewer release valve (everything inside the house was working okay). I paid for snaking of the main sewer line, kitchen clean out and laundry sink. Also paid for camera viewing of the main line and under the house sewer inspection. I had two separate appointments with Pablo/Alan (snaking) and Alejandro (sewer camera viewing and under the house inspection).
I especially appreciate Alan help cleanup the sewer spill which I wasn't expecting!
I received video files of the sewer main line and under the house inspection. Email communications with their office was quick and responsive.
Alejandro gave me quotes on repairing the sewer line lip and replacement of a new two-way clean out, this is also at the beginning of the sewer line that had roots invasion and where the clog was. As the estimates for the two repair items were close to $10,000, I wanted a second opinion. (Credit card payment has a added charge.)
Alejandro also mentioned that certain sections under the house needs to be replaced. (Though no report or finding was noted on the invoice. I also asked for the details and did not get them.)
Two other plumbing companies gave me almost identical recommendations (I asked for their independent opinions first) on doing a maintenance and inspection in a year or two. Neither company thought the lip was a serious replacement issue. Neither thought it was necessary to install a new two-way clean out valve.
One of the plumber did another video viewing and later reached his hand inside the main sewer line and pulled out a wad of roots about 10 inches long! (He commented this should have been taken care of at the snaking and video viewing process. He asked me if I want to call them back?)
Pablo also installed a new main water shut off valve for me on the same visit. Both other plumbers noticed; though what they would charge were both cheaper.
I thought they were on the expensive side, this is at least of the items I paid for in checking with the other companies. Their paper estimates use industry jargons that is hard for laymen to understand, and some of my questions left unanswered.
I can't say for sure that they were trying to sell me something that is not necessary, however, two other plumbers gave me their independent opinions and thought both repairs that were suggested were not needed for now.
I think it is prudent to call different companies if it is a non-urgent issue, as this is the same recommendation by CCC Sanitary District to me.

G. K.

1/17/2023

After receiving a notice from Dublin Water about irregular water usage, I looked around outside and noticed water was leaking from our main irrigation valve. I reached out to Plumbing Care and sent Jesus a picture. He knew exactly what was going on and sent a technician out this morning. Anatoliy called 20 minutes before his arrival and arrived on time. He assessed the problem, took a couple of pictures and gave me a quote on the spot. He needed one part, so after he ran and got it, he had everything replaced and better than new (as he used brass as opposed to plastic) in less than an hour. Thank you Plumbing Care and Anatoliy for a professional job done right! Highly recommend!

John B.

6/23/2022

We called Plumbing Care at 9am in the morning, and they had a technician at our house in Danville the same day by 2pm. We had a long discussion about water heater choices, and then they came back that same day at 5pm and had a new one installed by 6:30pm.

Very happy with the service. Hot water again!

Friendly, helpful, knowledgeable, no-nonsense service from Martin and Dragan.

Will 100% call them again for plumbing work in the future.

Robyn M.

11/12/2022 12:00:00 SA

Quick and knowledgeable. Had a good first time experience with Plumbing care. Will use again if we have another jam.

Scott J.

10/08/2020 12:00:00 SA

First plumber I called (a buddy who is a plumber) couldn't get there til 5 so I looked on Yelp and remembered I had used this company before and they were great. At first they only had a 4-6 window but they were able to squeeze us in and got there about 1:30. This is for a rental property I own so I wasn't there when he arrived.

Alvictor called me and went over the options. I met him there 15 mins later and watched him pull this ugly knot of roots out. Afterward, he showed me how the pipe looked via his camera and we should be good for now as the pipe out to the sewer looked pretty clear. My tenant tested the toilets and everything flowed great. We were done in about 30 mins.

Got expedited service, Alvictor was knowledgeable, patient and explained each step, got the problem solved quickly and I have some confidence I won't be needing to call them again next week.

Would give 6 stars. Thanks again Alvictor.

Vic W.

12/10/2022 12:00:00 SA

You will be VERY HAPPY with Plumbing Care Inc from San Ramon.
Excellent team including dispatchers (Michael, William, etc.) and technicians (Andrew, etc.)
Thank you!

S K.

11/01/2022 12:00:00 SA

We had a faucet that just stopped working on a Sunday. I called their number and they asked me describe the problem. Upon description, they gave me some useful troubleshooting tips. I ordered a replacement part but that didn't seem to help much.

So I called them again on Monday and they showed up promptly at the scheduled time early Tuesday morning. The communication and coordination was excellent. The issue turned out to be that we had a touch faucet. We didn't even know about it. They refused to collect any fees at all, but upon insistence they charged us a very nominal amount. I couldn't believe how honest these guys were. They could've charged us an arm and a leg, but they didn't.

Overall, these guys are extremely reliable, honest and dependable. I am saving their contact information and calling them for all future plumbing work. I can't recommend these guys enough.

First F.

08/11/2022 12:00:00 SA

They are super responsive. Had a faucet and regulator that needed replacement and they were done in an hour.

They are super expensive but that's what you get for plumbing these days

Bruce Z.

02/06/2023 12:00:00 SA

I have been Plumbing Care's customer since they started in 2014. Every time I called them, I felt satisfied with their services, and sometimes their excellent services are even beyond my satisfaction. They pick up calls and provide services during weekends at very reasonable normal charges. Recently, Alejandro Barragan from Plumbing Care replaced one shower valve cartridge and fixed one toilet clog issue for one of my rental properties. Last Sep, Keith Cormier from Plumbing Care replaced another shower valve cartridge for the same property. Dealing with old shower valve cartridge is kind of tricky, they not only needed to find the right replacement parts, but also needed to deal with the existing rusted parts. Both Alejandro and Keith did great jobs, they not only fixed the problems nicely, but also tried their best to save money for me (the long time loyal customer). I will definitely continue to use Plumbing Care as my only plumbing vendor, and I highly recommend Plumbing Care to others.

Laura B.

9/13/2022

Andre was fantastic. He came and replaced our outdoor main valve and did beautiful work. I called the company on a Saturday just hoping they would call me back Monday. Sunday I was texting with someone to confirm a Monday appointment. They are so thorough. I can't say enough about them :)

Michael M.

09/05/2022 12:00:00 SA

Plumbing Care Inc. was quick, responsive and SUCH a good value. The other companies I contacted took forever to respond and then arrived way outside their time windows AND quoted me nearly DOUBLE what Plumbing Care did. I was extremely happy with their service and very glad I reached out to them to compare quotes before going with someone else. They're going to be my go-to for future plumbing issues!

Tim S.

10/06/2022 12:00:00 SA

This company is easy to communicate with and very responsive. Pricing seems fair. I've had them install a tankless hot water heater and most recently a water softener. Install team is knowledgeable and efficient; Dimitry did a great job. Overall good experience.

I plan to call them in the future with any ongoing plumbing needs.

Kristi K.

6/18/2021

Plumbing Care is THE BEST plumbing company I have ever dealt with. Andrew is a professional ... just fantastic. He arrived between the times he said he would. He did the job above and beyond my expectations. After he completed replacing my water heater, he explained everything he had done. He left it neat and clean.
No need to read any other reviews...just call these guys. Seriously THE BEST!!

Frank L.

10/15/2022

What started out as a simple DIY toilet job that I tried ended up being a disaster that required water main shut off on a Saturday night. My wife is sick so hotel is not really an option. I called 7 emergency plumbers and got 4 promises to call back but only Plumbing Care did. Steve is very courteous on the phone and seems friendly and caring. He sent Anatoliy and Mario (awesome name for plumber) who were prompt, professional, courteous (brought their own shoe covers), clear with the generous estimate, kept house clean, explained things well, and were quite friendly who really went above and beyond. The fees were very reasonable for an emergency plumbing call as well! I wish I can give 6 stars, bravo Plumbing Care!

Nicholas M.

1/30/2022

I work in construction and have worked next to and with many Service Departments.

Plumbing Care checked every box. Answered after hours. Field Manager came by after hours for free to ensure the leak was under control. Two man team showed up on time in the morning and resolved the problem expeditiously.

Electronic systems, such as the notification and description of employees heading to your location, quoting, and billing are all top notch.

Perfect. Will use again for my next emergency need.

Sandra A.

10/25/2022

I am so lucky to have stumbled on Plumbing Care in an emergency. Our bathtub on the 2nd floor mysteriously leaked causing water to seap onto the first floor and would not stop. They came within 30 minutes of my call, assessed the situation and had the water stopped. They then came out the next day and made the repair, and recommended a drywall company (who is coming tomorrow, the very next day after the repair). Everyone we worked with was kind and easy to work with, responsive and kind. I highly recommend them! They are good people for sure.

Debbie H.

02/03/2023 12:00:00 SA

Best plumbing company hands down. Thank you Dimitry for your excellent customer service, attention to details and quality work. I highly recommend you and your company.

George F.

9/29/2021

I replaced an old water heater a couple of years back. Looked up Yelp and found Plumbing Care. They came out the next day and were clean and efficient. Last week the hot water in my home was like warm so I called Plumbing Care and they had all my records on file and sent a technician out the next day. They replaced the heating element for no charge, under warranty. Definitely would recommend for Water Heaters.

luigi r.

1/15/2022

I have the water heater replaced by George and I recommend him 100 percent to anyone.He is very honest and will run
an extra mile to please you.

Diljit K.

5/20/2022

Have always used them.. Great service.. Flexible scheduling..Transparent pricing... Great Experience

Bevin H.

3/30/2021

Just our luck, water heater goes out while we are vacationing and niece is watching the house. Who are you going to call? First thing I did was check for a local plumber and the ratings on Yelp. There is a reason why Plumbing Care is rated so well.

We called in the morning and they were out there in a couple hours. In fact, they got the whole job done in the afternoon. Apparently these water heaters don't last forever so everything had to be replaced.

This is what I got:

50 gallon Ruud /Rheem natural gas water heater plus installation. Basic installation includes the below items:
- Delivery of new hot water heater.
- Installation of new gas flex & water lines.
- Installation of new gas shut off valves.
- Reconnect temperature & pressure safety valve.
- provide and install drip pan.
- new ball valves.
- provide & replace earthquake straps.
- proper bonding and bracing of the unit.
- sticker with emergency shut down instructions.
- haul away and proper disposal of existing unit.

1 year warranty on all installations provided by Plumbing Care.
8 year standard manufacturer warranty on the unit.

If you check out a local hardware store, a new 50 gallon water heater cost around $850. The total cost for this project was $1,745. Considering that includes delivery, installation, haul away of old tank, labor and all the aforementioned components, this price is very reasonable. In addition, they were safe, clean, quick and courteous. There is a reason that Plumbing Care is rated 5 stars.

Paul B.

01/08/2023 12:00:00 SA

Anatoly and Alan came out for minor repairs. They were very helpful, quick, and made sure we understood what needed to be fixed.

Tracy H.

07/03/2022 12:00:00 SA

We needed to install a water shut-off valve between the mains and the house. I spoke with several plumbing companies and three were scheduled to visit, inspect and provide an estimate. One company came on a Sunday - reasonable quote to install the valve. Anatoliy from Plumbing Care arrived at the very start of the 2-hour window - already a good sign! He was polite and professional, he not only inspected the section which the previous technician said was the old valve - it turns out that was a very old pressure release, there was no shut-off at all and the piping and faucet needed to be replaced. He tested the pressure using a small contraption screwed onto the faucet and showed me the pressure reading on the gauge - way too high (which we knew, because it was flagged in the inspection when we bought the house).

He then showed me the items needed to do the job on his tablet and quoted me an price - less than twice the cost of the first estimate for three times as much work!

I said that was fine and asked when they could do the job. Answer: Right Now!!! Geez that doesn't happen often especially before 4th July weekend!!!!! He went about his job - efficient, high quality. And when he was finished he showed me everything he'd done and RE-tested the water pressure. It was over 90 PSI and with the install and repair it had dropped to 67 PSI.
So happy with Anatoliy, the job and the company - I will most definitely use Plumbing Care for ALL my plumbing needs going forward. Wish they did irrigation too!!!

Highly recommend!!!! A++++++

Dr. Xiao-Yun L.

1/17/2023

We are living in Moraga, CA. We just had the anode rod change and flushing of our hot water tank this afternoon. The technician was very professional and responsible and has done a very good job. The technician accomplished the work in about a hours. I would recommend this company to everyone.

Babs S.

08/09/2022 12:00:00 SA

To Plumbing Care

You have been to our home to service the water heater. It was August 10, 2017 and at that your technician did not tell us about the periodic service that should be done.

Sandra K.

10/01/2021 12:00:00 SA

I used their easy to navigate and functional website to request an appointment. The response time was almost immediate, and I was able to easily schedule an appointment. The company text messages updates and reminders, which was helpful. When I was waiting for the technician to arrive, I received a text with a picture of my technician. As a woman - and being home alone at the time of my appointment - this was such a thoughtful component of how the company runs their business.

The technician was very knowledgeable. I just bought a new house and wanted to check out the plumbing. He knew exactly how old my water heater was without even looking at the specs. Further, he informed me that the heater had a recall and even made a phone call to manufacturer on my behalf. AMAZING!

He recommended what needed to be fixed immediately and what could wait. He also provided several options on how to fix the issues, explained the differences, and ultimately shared what he recommended. I decided to go with all of his recommendations -- and it wasn't even the most expensive option!

When it came time to do the work, the technician did not rush to get the job done, but he was meticulous. It was obvious he took pride in his work. I have all the confidence in Plumbing Care's work, and I will surely have Plumbing Care's contact in my phone for all future plumbing needs. I HIGHLY RECOMMEND PLUMBING CARE!

Jeff B.

10/07/2022 12:00:00 SA

I noticed that my 15 year old water heater was starting to leak. I called a few plumbers with high ratings on Yelp. Dealing with Andrew from Plumbing Care was such a refreshing and nice experience. He was very helpful, patient and accommodating. He gave me his cell phone (which really was appreciated) and we had a few other conversations after I conferred with a couple other shops. He set me up that afternoon for their service rep to come out and install my new heater. They have great communication flow and were very prompt with everything! Pablo the service rep was very professional, responsible and conscientious. I was very pleased with my experience with Plumbing Care. They were extremely good at communication and keeping me updated on arrival time, what was entailed, warranty, etc. Thank you for the good experience. Andrew and Pablo really wanted to ensure my level of satisfaction.

Evangelene G.

10/25/2020

Thank you for snaking a clogged line!

Last night my toilet didn't flush, so I checked the front bathroom and the same thing happened and the tub was starting to back up (eww, gross)!

I sent an online request around 7:30 am the following morning and received a response within a few minutes. All text communication.

They sent out their tech, Alvictor, within the time frame. I appreciate athat he was wearing a face covering and was very courteous. I made it easier for him by providing an outlet and the clean out. Once he was able to snake it out between the two bathrooms, everything went back to normal.

Plumbing Care accepts checks and credit cards. Payment is taken T the completion of service. Thank you Plumbing Care!

Vince A.

5/28/2022

I recently had a 50 gallon water heater installed by Plumbing Care. The representative sold me on the energy star water heater that he claimed would qualify for a $300 rebate from PG&E. After the installation, I went to the PG&E website to register for the rebate. However, I found out that my model does NOT qualify for the rebate.

In addition, the install neglected to install a damper and needed a second visit to do so.

Overall, this has been a disappointing experience. Company misrepresented the rebate in order to sell their $2,000 unit. Buyer beware of their claims.

Andrew S.

5/22/2022

I would like to add my voice to the other wonderful reviews of Plumbing Care. These guys are great - really smart, skilled, and generous with their time and expertise. Like yesterday, when I called them about an outside faucet stuck in the open position (yikes!). Even though it was a weekend, they sent someone that afternoon. He was able to diagnose the issue and resolve it in a couple of minutes - and he didn't even charge me, because it was such an easy fix!
I don't write many reviews, but sometimes you just have to.

Norm M.

03/04/2022 12:00:00 SA

Keith and Dmitry replaced 10 outside water valves for residents of our Townhouse Community. They were unfailingly polite, good to work with, and generally diligent and responsive. These were tricky repairs in a cramped space. One plumber said that jackhammering would be necessary. Keith and Dmitry completed all the repairs without any jackhammering whatsoever. Due to their skills, we avoided additional expense and possible safety issues with gas lines and post-tension cables.
William, who handled our scheduling is very friendly and responsive. He was great to work with!
I was the volunteer coordinator for this repair effort. I am quite pleased with the result. These repairs are designed to last for many years, and my expectation is that they will.

Fadie M.

6/26/2022

I had a main line leak which developed in the front yard based on visible soggy front yard grass area. I contacted Dimitri from Plumbing Care based on a reference. He was at the house the same day to provide his initial assessment and was able to start work within 1 day. Dimitri was very professional and brought years of experience to diagnosing the leak. He provided me with a best and worse case scenario prior to scheduling the work and outlined a clear plan to resolving the issue. He communicated very well throughout the entire process, was fair, and fully transparent. The issue was resolved within half a day. What appeared to be a major issue ended up being an easy fix thanks to Dimitri and his team which included Michael who was also excellent. I highly recommend contacting Dimitri for any of your plumbing needs.

Dane R.

11/15/2022

I have needed a plumber on a couple of occasions recently. One to install a new ADA toilet and the second to repair a shower faucet that wouldn't turn off. The team at Plumbing Care sent two different techs on each occasion. Dimitry for the first one and Mitko for the second. Both were cordial, professional, quick and did a great job communicating every step of the process with me. I highly recommend them. I have added them to my Contacts for future reference of when I need a plumber.

V B.

11/05/2021 12:00:00 SA

Plumbing issues are like accidents. They're never planned. Enter plumbing care company. I called them early Saturday morning and was answered
by a live person, Michael!!!He explained the process and handed it to the technician , Hristo. Hristo further explained the best unit for our home and was in touch confirmed everything in the estimate. By Wednesday evening, we were able to have hot showers and on our way to saving money , energy and water on our new tankless unit. Hristo's work is precise and seamless. He will be our go to plumbing expert to take care of our (family & friends) plumbing maintenance & issues - for life. Thank you to Mike, Rose too.

AB C.

09/11/2022 12:00:00 SA

Been using Plumbing Care a couple of times now for plumbing jobs and water heater replacement recently. They gave us good quotes each time and completed their work efficiently. Highly recommend!

Justine J.

7/17/2021

I used Plumbing Care Inc. for a clogged toilet after reading great reviews; however, I was extremely disappointed with their overall service and wasted almost $300.

Though it seems like a good thing to show up early, it was actually problematic when they didn't stick to our appointment time and showed up hours earlier than expected considering I was working from home. This made it impossible to pay attention to the plumber and work at the same time.

In regard to the work itself, the technician used an auger and told me he head done. I heard him flush the toilet and assumed it was fixed. I made the mistake of not visually checking and discovered almost immediately after he left that the toilet actually had a very weak flush; this was not the case before I called them. It cost me $260.

The next day, I called and explained what happened. They offered to fix the issue at a cost (an EXTRA $260 plus $35, but then they would give a discount by subtracting $35. Yes, my mistake for not checking, but not good business to treat customers this way. Especially when I told them right away that the issue was not solved. Also, the call taker on the phone when I called back was not the friendliest about it when I explained the situation.

Basically if you don't read the fine print, you're SOL. If you're looking for a good plumber, take your business elsewhere.

Mary P.

3/17/2022

They send somebody over to replace the head shower and the faucet pretty much left with setting up the valves in the wrong direction and still leaks. when we call them to come back he said he will be there in two days to months pass still not show.

Linda Q.

11/29/2022

We called to have a new kitchen faucet installed. They were able to come the same day. It was a very professional job. I would highly recommend them.

Corey M.

5/26/2022

I had a really great experience with plumbing care Inc. From start to finish they were extremely customer service oriented. The technician (Alvictor) called 30min prior to arrival with an ETA, along with sending a text message with his photo attached.
Both technicians were very professional and polite and clearly explained every step in detail.
I would highly recommend this plumbing company to anyone living in the East Bay. I live in Livermore, and without hesitation, Plumbing Company Inc. sent a technician to my home with a free diagnostic and no obligation! I was very impressed.

Fari S.

05/03/2021 12:00:00 SA

Keith came over and replaced my water heater in three day from asking him to give an estimate to a finished job.
Never had such a great service , so efficient and perfect result.

Sunita D.

8/22/2022

At about noon on a Monday, we realized that we did not have hot water. A quick google search for Water Heater Repair companies returned Plumbing Care as the first result. Called and was surprised at the details that we were asked - eg. serial number of the unit. It turns out that Plumbing Care is manufacturer-certified. They knew right away what the problem was. The Honeywell gas valve controller on our RUUD water heater had failed. They gave us a 3 pm to 5 pm window for the same day, even though they were busy and were short-staffed. The technician (also a Field Manager since inception) was Martin (nicknamed Mike). He called us and let us know that the unit was under warranty and that he had the replacement in stock. He kept us informed via text that he was running late. He arrived the same day, after the window, and replaced the failed Honeywell controller. In addition, Martin (Mike) was a really nice guy.

We were so happy with the service, that we asked Martin (Mike) to put the sticker with the company information on our water heater.

We are pleased to give this company and this technician a 5-star review.

Tracy L.

07/10/2021 12:00:00 SA

Tyler from Plumbing Care came out with another technician to address an exterior leak I had from my kitchen. The appointment was scheduled with a two hour window on a Saturday morning, and Tyler texted me before he left giving me a 20 minute time frame before his arrival. Once they arrived they got right to figuring out what was wrong and fixing the leak. They told me exactly what they will do, and what they don't do (my stucco wall had to be cut into, and they don't patch that). They were done quickly and the problem is solved. Their timeliness, communication and the end result will have me calling them again when I need more work done.

Erika H.

9/20/2022

Our kitchen sink was leaking when we realized we needed a plumber. I heard of Plumbing Care through Yelp and 2 other people who gave great reviews. The receptionist was thankfully able to book us the next morning. Joseph from Plumbing Care was professional, friendly, knowledgeable, and very helpful. He was able to quickly diagnose the problem, give us a quote, and help us replace our sink entirely. Highly recommend!!

Emmanuel R.

6/22/2021

I was scrambling for help after 5pm when our water heater went out. I didn't think anyone was available. Fortunately got a call back from Plumbing Care.
Their specialist, Alvictor showed up ahead of schedule, did an excellent job and finished quickly. He was professional, friendly, and informative. Lifesaver!
Excellent customer experience!

Gilbert W.

10/17/2022

I had Plumbing Care extend my water line along the house, extend it out to our outdoor sink and install the plumbing for the sink as well. They went over the project and the details with me and answered all of my questions. They were very detailed in the job and it ended up looking very professional. I have used them before to install my water heater. I definitely would recommend them for your plumbing needs.

Ken F.

10/10/2022 12:00:00 SA

I asked Plumbing Care for an estimate to replace our water heater which was about twenty years old. One of their techs visited our house within a day or two. I received their estimate very quickly. The installers were polite and efficient. I was really impressed by their level of communication which was really impressive and seems to be lacking with many contracting firms these days. I would definitely recommend Plumbing Care.

Shelley B.

10/03/2022 12:00:00 SA

We had some minor challenges doing some faucet work in our master bathroom and that led to us needing help right away. The team from plumbing care was super responsive and was able to come out the very next day first thing in the morning to help with the repair. They use a great estimating app on their IPad and it made the process very transparent. After a quick 45 minutes they were all done and on their way. They will be my next call if needed in the future.

Lily F.

5/30/2020

After three water tank failures, we decided it was time to go tankless. We have hard water in Dublin so we also have a water softener. The salt from the water softeners makes the hot water tanks erode faster.

We contacted a few places and Martin responded immediately and came the same day at 9 PM to give us a quote, knowing we were out of hot water. He quickly put together a detailed quote and emailed it to us that night. He has a staff of 20 and told us he'd start tomorrow. He was also able to get a permit from the city in the morning. He had two very good and courteous workers do the install at our home and he also came in person throughout the day to check on the status of the work. In less than 24 hours, we were able to get hot water at our home again !!

They took care of cleaning everything from their work. We selected the Rinnai Rur model. This involved making our gas line bigger and they added a vent outside. We adjusted the temp to 135 F and it's functioning just like it did when we had a hot water tank. There is a recirculating pump to make sure the hot water is flowing in the pipes ready to be used.

There are electric and gas tankless water heaters but gas is the most efficient. If there is a power failure, and you have a UPS battery installed for the tankless control panel, then you can still get hot water if there is a PG&E power failure.

I can tell you that out of the several quotes we received, Martin had the best price, the most detail, and the fastest turnaround time. Martin is polite, thorough, and really cares about your happiness and satisfaction and will quickly help and answer any question that you have. If you're thinking of going tankless I'd highly recommend you go with them.

MandS R.

04/08/2021 12:00:00 SA

I had a water mains leak in the pipe coming into our house located in the East Bay. I reached out via phone after I had the water shut off by the utility company. Plumbing Care mentioned they charge a diagnostics fee, which is credited to the repair cost if you choose to go with them.

Alvictor came later in the day and determined the cause of problem - cracked PVC. After my approval, he proceeded to carry out the repair and stayed (past dark) to make sure the leak was indeed fixed. I was impressed with how he conducted himself - pleasant and professional, and answered questions that I had.

PS: Another company had sent over a person earlier in the day and said it would cost over double the price at least - and that was without even diagnosing the problem!

Animesh G.

12/28/2021

Plumbing care came to do a regular maintenance work on a Rinnai tankless water heater system. For which they charged $295. Hristo, The plumber inserted a device into a 15 amp socket that tripped my garage outlets. I had to pay $420 to an electrician to fix the issue. The electrician did confirm the issue happened because of overdraw of electricity from an outlet not meant for the purpose. Will appreciate if plumbing care can own up this responsibility and at least foot the electrical invoice.

Chris T.

3/20/2021

Worst company I've ever dealt with. They installed the pipes and did such a poor job I needed a handy man to fix their work. Then they were supposed to make my sink work after I put in drywall. I put it in and reached out a week before we were to move into our new house. At first they lied and told me they already activated my line. After talking to a bunch of people, one person told me they made a mistake and that I was in fact correct and that I paid for the service and they didn't provide it. They told me a technician was on their way to fix it. Then the owner called me to tell me that they weren't going to finish their job I paid them $10,000 to do because I was angry when I talked to people. Uhhhh, obviously! My family was moving in the next day and they first told me I had to pay them more to do a job that I already paid them to do. Then they told me that I had to wait till Monday to have water when it was Friday. But since I was angry, she decided to cancel the service and told me to figure it out myself. How unprofessional? This woman who owns the company is awful. On top of that, she then blocked all of the numbers of the company for me to call and told me she was blocking my email.
On top of that, my garage now has a leak because of their shoddy work of putting the pipes together. On top of that they had to come out and reinstall the water heater due to it falling out of the stucco due to not screwing into a stud.
Worst company ever. They will be seeing my in court. This a public notice and, if justice prevails and I have proof for everything I said, this company should have their license at minimum on probation, but in all likelihood, should be revoked. You can't be accredited by the state in such an important industry and play with peoples lives because a customer got angry.

[UPDATE] Since the owner wanted to make claim that I lied, which I do not do, here is some proof. I have plenty more on my phone including emails and pictures. I have proof for literally everything I said. So who is the one lying?

[UPDATE #2] Everybody who can read this exchange can clearly see how you continue to deny obvious facts. On top of that you are making false claims. The only thing you should be doing is apologizing. I don't know what world you live in or where you're from but when a business makes mistakes they apologize. Especially when it's something as crucial as plumbing. Instead you chose to deny a problem, attempt to recharge me for a service I paid for then called me to lecture me.
I never said anything about women. I was talking to you and about you.

C Lee G.

11/18/2021

Our dog discovered (ugh) that our 75yo, 200' long sewer lateral was backed up around 150' down our steep lot. Tyler and his assistant came out the following day and gave a very reasonable estimate to snake the line. They immediately began work, spending nearly an hour trying two different snakes of increased size to clear the line. Tyler concluded that either more powerful equipment was needed to clear the line or the line might need repair or replacing. He recommended Monarch Plumbing for the job and left without charging us a dime. (Two technicians from Monarch came out later that day and were able to jet the line.) A very satisfied customer for any future plumbing work in the home.

Darlene G.

10/12/2021 12:00:00 SA

Our shower valve broke and we were not able to shut the water off on Sunday Morning. We had to turn off the water for the entire house. Alvictor and Dimitri were very helpful in assessing and fixing the issue. I appreciate their timely responses to our phone calls and scheduling. They explained the issue and the repair throughly. I will definitely use this company again!

Mike S.

10/05/2021 12:00:00 SA

Our toilet clogged late afternoon so after looking up several company's and calling a few, only Plumbing Care, Inc was able to fit us into their schedule. Frank arrived that evening, after hours and addressed the problem and had it fixed rather quickly. Frank was very professional and friendly. Would highly recommend them to anyone. Thank you!

R Z.

07/06/2022 12:00:00 SA

We had issues with our kitchen sink and toilets and Plumbing Care were very responsive and were able to get the the issues resolved promptly and professionally! We are very happy with the services and their pricing were very reasonable! We will definitely work with Plumbing Care for any future needs.

Aliya N.

08/12/2022 12:00:00 SA

Great job and Alvictor is great technician! Did the job very fast and professionally!

Kenny L.

5/27/2021

The best of the best I ever had, My 50 gal water heater leaks today and I just call them at 5:30pm, Someone respond in few mins, and everything get replaced in 3 hours. I used them twice last few years back and I will always give 5 star ratting for each time. They are professional, quick response, polite with fair price. I was always picky person, But I will say these folks are doing very clean and art work and everything is perfect to me. I will love to get their helps in the future anytime I need it and I am sure they are the one I trust for everything.

Joey F.

2/15/2020

I was referred to Plumbing Care by a few of my neighbors in my subdivision. We had the original Takagi tankless water heater which was about 15 years old.

It was taking anywhere from 2-3 minutes to get hot water to the faucets/showers from my tankless water heater due to the way the house was built. I had Martin come out and he was able to give me a solution and assured me there will be a 60-70% improvement in my hot water delivery.

He installed a brand new Rinnai 199 tankless water heater for us including a timer. We installed the bypass valve in our kitchen sink. We now have instant hot water in our kitchen sink and get hot water throughout the rest of the house anywhere between 20 seconds- 1 minute. This is a huge improvement from before and we're so glad we did it. We kicked ourselves for not doing it sooner since we've been dealing with it for over 4 years.

Martin is very detail oriented and a perfectionist. He uses top quality products and doesn't do any shortcuts. He was very thorough in explaining everything at the end. To top it off, he's very personable and nice. He gave us great suggestions on maintenance and he even registered the warranty for us with Rinnai. This is by far the best service we've received by anyone. We will definitely be using Plumbing Care from now on.

Thank you Martin and Plumbing Care inc!

Teresa L.

11/23/2022

I highly recommend Plumbing Care Inc. We had a water leak under the driveway from the water meter to the main shut off valve. Other plumbers wanted us to call a leak detection company to locate the leak before they jack hammer the driveway, repair the leak then patch up the driveway. I finally called Plumbing Care and was able to schedule an appointment the next day with Andrew, Field Supervisor. He said he could fix the leak by replacing the entire main line under the driveway by using a trenchless method without having to break up the driveway. Andrew was very knowledgeable and thorough in explaining the process and answered my questions patiently and in layman's term. He emailed the estimate to me within the hour of our meeting as promised. Andrew didn't mind my husband calling him after hours with additional questions. We scheduled the work 3 days later so my husband could be on site, otherwise we could have had the work completed the next day. Andrew called to inform me he was on his way and asked if he could start digging upon arrival. His crew, G and Pablo, was fast at work when we arrived. Andrew was communicative throughout the entire process. They completed the work successfully within 4 hours. It was amazing that they were able to replace the entire water line under the driveway without breaking the cement. No evidence of work was visible; it was seamless. Andrew and his team put the plants and grass back and cleaned up nicely. Thank you Andrew!

Amy E.

11/21/2020

We bought a new house and noticed that the less than 1 year old water heater made this crazy rumbling when it came on. I called the guy who installed my furnace, to look at my water heater. He called the manufacturer who stated it was a known recall and they gave me the number of Plumbing Care along with a labor code to provide them to cover the cost of the recall service. Upon speaking with Michael, he stated that in addition to the labor costs and parts being covered they wanted an additional $225 to come out on a weekday. Needless to say, we called the manufacturer back, who gave me the numbers of two other service companies, one of which performed the service at no cost. I explained to him my experience with Plumbing Care at which time, he removed them from their warranty vendor list for my call. Find somebody else.

UPDATE, if you want somebody who will do this work and not charge you for a TROUBLESHOOTING FEE even after the manufacturer covered all the costs of the labor, you can message me. I have two really good vendors.

And RUPA, this water heater was out of WARRANTY, but because it was a KNOWN RECALL, they offered to cover it. The issue was actually a shipping bracket on the ULN models, which as you know, is a known problem and requires no parts on hand just a minor adjustment. I think its totally dishonest of your company to charge a $225 fee for something that somebody else diagnosed, was a known problem that your company (and everybody else in this industry knows about) is a simple fix. It literally took the guy 10 minutes. I understand the service industry, but you guys are robbing people. I imagine AO Smith would have gotten a bill for an additional amount even though the $225 you collect from unsuspecting customers covers the cost of the service call, truck charge and repair.

Christiane C.

2/25/2021

We are highly satisfied with the plumbing work performed by Plumbing Care.
First: high quality service for very competitive pricing.
We had already an offer for the same works and Plumbing care was able to offer for lower cost with no reduction of scope, or specs.
Second: very smooth business interactions via phone and digital offer acceptance.
Third: Prompt and reliable execution of works, clearly explained, candid of what can and can't be achieved.
Last but not least: Very courteous and customer oriented.
Thank you very much Plumbing Care for the great service experience!

Christine R.

7/16/2022

Plumbing Care did a fantastic job for me. I called around 2:30 on a Saturday and the technician arrived by 4:00 and fixed the leak by 6:00. The job involved a main water pipe to the house that was leaking underground. The technician was a certified plumber, was very efficient, explained what he was doing, and had a great attitude about doing a job outside in the heat late on a Saturday! I will call Plumbing Care for all my future plumbing needs.

Ronald F.

01/11/2021 12:00:00 SA

First and foremost I want to say I am very impressed with Plumbing Care and their professionalism. It is a covid world and most are reserved about having anyone enter your home who is not family into their house. I had a very good experience with Plumbing Care and their plumber, Demetri. He was polite, knowledgeable, communicative and patient. I would not hesitate to use him again as he not only resolved the problem we had with our leak but provided us a concise explanation on why this happen and what we should do in the future. I have over the last 19 years had several plumbers for one thing or the other that I could not fix. Demetri is the first one that made me feel confident in his recommendation and repair. More importantly I would call him again. They charged a fair price and I am confident I won't need him again for this repair again.

Anthony P.

07/07/2022 12:00:00 SA

My old tank water heater finally failed. I read some reviews and called a few plumbers. I settled with Plumbing Care to replace it with a tankless water heater system. I called them on Friday and they started on Saturday morning. The product and installation work was great, which ultimately is all that matters, but I'd like to highlight Andrew's patience and care in going over the work and system with me. He knows his craft and is really good are walking a customer through the work. Hristo, Keith, Anatoliy and Miles were all out for the install. Andrew made a follow up visit to resolve a minor issue. They were all great to work with and have a lot of pride in their work. I highly recommend them. They will be my go to plumber from now on. Thanks!

Joan M.

07/03/2022 12:00:00 SA

My 13-year-old gas water heater's overflow pipe was slowly dripping when I used the online chat feature of Plumbing Care's website to reach out ~7pm on a weeknight. Was able to schedule an appointment for a technician to come out the next day between 12-2. (Again, this was a slow leak that only produced about a half inch of water in ~17 hours in the roast pan I shoved underneath the pipe; I did not press for a same-day appointment.) Was notified by text (with ID picture) and phone call prior to the arrival of the technician. Alvictor pulled up slightly before the promised 2-hour arrival window and less than 2 hours later a new 40 gallon water heater with an 8 year warranty was in place.

Donna C.

07/01/2022 12:00:00 SA

We had a pipe burst, called Plumbing Care, and they were out to fix it within the hour. The office staff were professional and extremely helpful as we explained our situation. The technician who came was professional, knowledgeable, and did outstanding work. We couldn't be happier and will call them again. Good ( let alone Excellent plumbers are so hard to find!

Tim R.

03/04/2021 12:00:00 SA

We have had to engage plumbers 4-5 times in the past 12 months during a home renovation. The guys from plumbing care did a great job and would whole heartedly recommend them.

We had to have a main water line replaced, re-plumb the home for water and gas, new tankless water heater and moved gas lines for new gas fires and new appliances. Each time they were out with us in just a few days and have always been very professional.

We wont be using any other plumbing service moving forward.

Onyeka O.

11/16/2022

I want to give Plumbing Care a huge shout out for doing such a great job. I first called complaining about a smell coming from my shower and the office manager (forgot his name) was so professional and helpful. He provided me with some tips to tryout and if they didn't work said to call back. He could've easily set me up with an appointment right off the bat, which would've cost me but again he provided free help. Needless to say the tip unfortunately didn't workout so I had to call back and schedule to have a technician come out. They sent out a technician named Georgi and he was very helpful and found the problem out immediately. I had previously had other plumbers come out and they were worthless. It was problem I was dealing with for months so to finally find a company that was able to deliver was awesome. I would definitely use them again and recommend them to anyone looking for a plumber.

Rene L.

11/16/2021

I would say, at best, be very careful about the level of difficulty required by your plumbing need before considering this company. I used them for two different services at two different times and they were performed by two different technicians (not sure whether or not they were even plumbers). The first was a simple need to disconnect plumbing and a garbage disposal and replaced shut off valves. This time, the technician was prompt, seemed knowledgeable, performed the each of the tasks competently and correctly and even took the time to point out ant explain a potential safety issue related to my main water shut off area. I was so impressed that I contacted the company to provide positive feedback. If I was rating this experience only, and had not had the next horrible service described below, I would give 5 stars.

However, now fast forward to the next service which turned out to be a disaster. A different technician was dispatched. This time the technician was supposed to install a brand new drop in sink and reconnect the plumbing and garbage disposal.

The outcome was horrible. After having to contact a supervisor to get instructions on installing the sink (that probably should have been my first clue but I thought installing a drop in sink should have been a fairly uncomplicated job for a plumbing company) not only did the guy improperly install the sink - left a huge mess of silicone all around the lip of the brand new sink which also caused silicone residue to be left on the brand new granite countertops, but he also scratched the brand new sink. When I told him I believed he was supposed to remove the excess silicone, he argued that his method was proper.

He left a mess of plumbers putty visible all around the new garbage disposal drain and scratched the brand new sink. I learned about the scratched sink after he left because he left standing water in the bottom of the sink which disguised the scratches on the bottom of the sink.

After he left I was baffled by his leaving the water in the sink. When I dried the water from the bottom I discovered the scratches. He had taken his after photos with the water left in the bottom of the sink, apparently so he could deny having damaged the sink. It was a brand new sink, fresh out of the box when he installed it. After the installation the sink was scratched.

I immediately contacted the company to complain about the issues. They informed me that they would take no steps to remedy any of the issues but would not charge for the services performed.

So, my best advice is, before using this company, ask enough questions to be sure the technicians they dispatch have the knowledge, experience and skill necessary to properly complete the job.

Dianne M.

6/23/2022

Our water heater was leaking in our rental home and these folks (Dragan and his assistant) came out within less than an hour. Our appointment was made the same day and they were supposed to arrive between 5-7pm. I called at 2:30 pm and asked if they can come earlier to which they confirmed they would arrive before 3:30. They were prompt and got the job done in just about 3 hours. They even added an extension with a PVC pipe to make sure the water drained onto the floor of the garage and not by the unit in the event it ever leaked again! Amazing work.

Joe L.

04/09/2021 12:00:00 SA

Imagine that your water heater stops working - when you attempt to light the pilot, a small explosion occurs followed by fire out the front of the unit. Not good - and the first plumber we called agreed after observing the phenomenon for themselves, stating that they would not touch the unit and we should call the manufacturer. Great.

After calling the manufacturer (A O Smith), they referred us to Plumbing Care. The technician, (Mitko) showed up on time, and with the correct parts to complete the job quickly. Working water heater, no dramatic fireballs.

But wait, there's more. I also mentioned that I smelled gas - an observation that the previous plumber brushed off as not an issue. Mitko identified the source of the leak (an old shutoff valve) and replaced the valve to code. Family safe, at least from this catastrophe.

All around my experience with Plumbing Care was great - the people that answered the phones and scheduled the service call were friendly and helpful. The technician texted when he was on the way, arrived promptly at the scheduled time, and was very courteous, knowledgeable and fast.

Mitko and Plumbing Care - 100%

William H.

10/31/2021

Had another plumber out to our house for backed up toilets upstairs. The other plumbing company couldn't get it cleared. These guys came out and cleared it within 30mins. Excellent service, thanks!

Soham S.

09/01/2020 12:00:00 SA

Did not mean to give them 1 star for their exuberant Price. I might have done it by mistake.

I would rate them :
3 start for their pricing but
4.5 star for their work and response

Tony B.

5/22/2022

Be very careful with these guys - absolutely seek a second opinion for any sizable job. My story is a long one, but the punch line is that Plumbing Care is either grossly incompetent or fraudulently defaults to the highest-cost outcome. I strongly suspect the latter.
I had an error code 11 showing on a tankless water heater. After many days with no hot water, I called Plumbing Care out to have a look. The technician explained to me a few options, most of which he advised would be costly (upwards of $1,100) and likely to have uncertain results. In fairness, and has been noted in my subsequent conversation with management (via email, of course, as they refuse verbal dialog), the tech did propose replacing the timer. This would have only been a couple hundred dollars but would (1) take several weeks to receive and (2) be unlikely to solve the problem. The only certain solution, per the tech, was to replace the 5 year old unit, to the tune of about $4,500. Miraculously he happened to have one in stock and able to install the following day (versus all other communicated solutions that were at least 4-6 weeks out - supply chain issues, you know).
Against my better judgement, as the whole thing seemed very fishy, I agreed. With 3 teenagers and no hot water to the majority of our house, I needed a fix. I'm also embarrassed to admit I didn't do a google search on error code 11, which would have immediately told me that there was a good chance this was a gas pressure issue, basically fixable with an adjustment to the pressure regulator. This is a fact I learned a few weeks later, when my other tankless water heater started acting up with the same error code! This time I called Leapfrog Plumbing, whose technician very quickly diagnosed the issue. He advised that I have PG&E come verify, which I did. I also scheduled Plumbing Care to come have a look, as I wanted to test whether or not he would have any different diagnosis the second time around. Sadly, same result. Gee, we can do a bunch of different things here but in the end you're just going to end up having to buy a new one. I even led the witness a bit, suggested maybe he check the gas pressure. That was not something he thought worthwhile, so he left under the assumption that he successfully suckered me into another $4,000 unit (which he of course had in stock and ready to install).
I was able to speak with someone claiming to be a manager several days after leaving a voicemail regarding the situation. He spoke to his tech and sent me a long email justifying their actions, and no doubt they will refute this review as well. And I'm sure they can spell out some believable set of facts and sweep this under the rug. At the end of the day, however, the fact pattern does not fully align with reality and any lower cost options provided we're only done so in the guise of we can do this, but it's not going to work and will cost you more in the end. Not once did they offer the quick, inexpensive, proper solution that has subsequently been executed. Had I not called Leapfrog I'd have no doubt prematurely replaced another perfectly good unit, and a few years down the road had a similar problem since the cause of the root problem would not have been solved.

Rest assured I will be taking this up with the CA Dept of Consumer Affairs as well as the state contractors licensing board, on advice of a knowledgeable, reputable contractor who agrees that something nefarious is going on based on this fact pattern. Again, be careful dealing with this company.

B S.

08/06/2020 12:00:00 SA

It's hard to find a plumbing company to respond to an after hours emergency, but these guys did! We had a main line pipe burst in our front yard at 10 pm and every company we called told us it was a two hour window for a response. This company told us 20 mins and sure enough Bill and Alvictor showed up and was able to shut off the water which had guzzled about 2000 gallons of clean water in less than an hour (keep in mind we found out about the leak from a neighbor so it had been running at least 30 mins before we found out) so you can imagine the damage if it had run for two more hours if Primecare Plumbing hadn't shown up.

Bill and Alvictor shut off the water and explained what might have happened and assured us they would be back first thing in the morning to repair it and provide us temporary water so we wouldn't go without water the entire day.

They showed up earlier than promised and went straight to work. We only had no water overnight so it wasn't too much of an inconvenience thanks to these guys. Price was competitive and quality of work was really great.

Bill was very good about explaining everything and helping us understand the problem so that we could properly relay the information to our insurnace company. Even if our insurnace doesn't end up covering this, we were comfortable with the price/cost from Primecare.

We have a go to plumbing company now!

Daniel C.

06/01/2017 12:00:00 SA

I found this local plumbing company through Yelp, and boy did they come through in replacing my leaky water heater! My gas-fired, 50-gallon heater had a good run (model year 1996), but yesterday night the supply valve failed and water was leaking to the bottom and slowly spilling over the catchpan. Despite Yelp listing that they close at 7pm, I called a little afterwards and managed to talk to a person to get an appointment next morning.

Boris came and did an excellent job with the replacement. In 2.5 hrs or so he managed to drain out all the water, remove the old unit, replace with the new unit, connect up the piping, valves, and exhaust, and do a test run. Plus, he managed to clean-up all the water from the previous leak. Friendly, fast, and Stress Free - so 5 stars!

The new heater works great - hot water back in 45 minutes! Looks like the unit is a little more efficient than the old model, 40,000 BTU/hr vs. 50,000 BTU/hr from the old model. So hopefully I get lower PG&E bills too.

Definitely recommend Plumbing cares, and for Yelp of course! Boris commented that they are mostly a 24/7 company, so don't hesitate to call them anytime if you have an urgent plumbing need.

Bobby V.

06/09/2020 12:00:00 SA

They have been excellent in the past when I had Gas line installed for my kitchen and it was a good experience. It was a simple job running line through the wall it did take lot of time than quoted but I like it when you know your Sh*t and can do it without having to get second guess the work.....
Fast forward about a year and half my water heater wold not turn on and in a frenzy I tried to contact a few others but none were available and the first co who answered ****** Appliance & HVAC got back and said they could do...absolute BS, the tech didn't know how to start pilot light....

Anyway after some time to think and was searching then it hit me, I just could not believe that I forgot these guys (Plumbing care) so I contacted them and voila they showed up on the dot and finished the darn job in less than 30...This is a long overdue review but I'm impressed they can work and that's all it matters to me...

They are punctual and have a nice process to track the job from consultation-finishing-billing no BS.....(project delays can and may happen as long as you know what you are doing and can finish the job is what matters to me and these guys ticked all the important boxes for me..

Guess what guys your phone number is going on the fridge magnet..

Mille C.

5/26/2020

I appreciated not having to negotiate an automated phone maze. My call was answered by a real live person who immediately scheduled same day service within a 2-hour window.

A confirmation text was sent right after my call. The plumber called 20 minutes before arrival and arrived promptly. Keith was friendly and quickly diagnosed the problem. He broke down our options with the cost for each. Luckily, he had the needed parts in his van. Even better, the least expensive option solved the problem.

Thanks Plumbing Care.

Munyaradzi M.

8/31/2021

Repaired our clogged kitchen sink
Quick and responsive. Andre, the technician was very polite and explained what he was doing. Very transparent and resolved the issue quickly.

Ryan F.

3/28/2022

All of a sudden we had a strange noise coming out of our wall with our plumbing. This started happening on a Saturday night. On a Sunday morning, Plumbing Care sent out two plumbers to our home to troubleshoot the problem. After confirming we had a leak by looking at our crawl space, they then pinpointed where it was happening inside our walls with one small cut into the drywall and a camera to locate the leak (the source was a finishing nail in the baseboards had punctured the hot water pipe). From start to finish they identified our problem and fixed it in less than 90 minutes with minimal disruption to our home. Highly recommended to anyone in need of a good plumber in a pinch.

William G.

9/27/2021

I had Plumbing Care replace a leaking water main valve at the front of my house about (3) years ago. Everything worked fine when Boris was done. Until yesterday (Sunday). The water main pipe broke at the soldered joint that he installed. I had to turn off the water to the house and called another plumber. The new plumber said the water main pipe had been improperly installed. Only 1/4 of the pipe extended into the pipe joint; making it a very weak connection. It was a hidden defect; so nobody would notice until it broke. The problem is, the plumber who installed this knew it was below standard and did so anyway; just to save time. Luckily, I had been home and turned off the water quickly. Boris charged about double what the other plumber did to replace his shoddy work. Boris even asked me to write him a review (three years ago). So, here it is!

Praine S.

3/23/2022

I called Plumbing Care about kitchen sink glugging on Tuesday afternoon after I checked out other 5 business' availability. All other were either not picking up the phone or give me about 2 days wait time availability. My call to Plumbing Care was answered by a friendly voice and I was scheduled for the next day at 11 am. But technician (his name is Alvictor) could make it earlier and problem were fixed before 9am. Alvictor was professional, patient, and friendly - and he explained things along the way as he examined the problem. I liked his way to keep the place where he was working clean and neat. Do not hesitate to call these guys if you have any plumbing needs....I would give more than 5 starts if I could!! Highly recommended.

Teri J.

01/09/2022 12:00:00 SA

These guys are always my first call. They are kind and professional. They explain what they are doing. They show up when they say they will. Lastly they are reasonably priced.

21st Century Home I.

4/19/2021

Everything about this transaction was an argument. When I'm paying money as a customer I don't intend to argue disgusting is one thing but arguing is another.

4/20/21
This is a follow-up to my prior review. After posting my original review, the owner of the company contacted me and beg me 2 revise my review saying that it wasn't fair even though she knew none of the facts of what happened. I tried to explain dad her guy originally tried charging me $1,400 and then after me stating that I got other quotes 4 to 3 hours of work that was needed to be done at my property for only $425, she became enraged. Her response to me was, I'm not giving you any money back and I stated that she reached out to me not me reaching out to her so why would she assume I want money back. This company is a pure bait and switch type operation in which they called you one price when they get there and then when they returned they quote you I totally higher price and expect you to do it because they're they are on site and you don't have a choice or at least in their mind you don't. As of today I will be taking action with the California State Licensing Board as well as the Better Business Bureau to report scrupulous operations. A company like this should not be in business and I'm sure after people reading this review they probably won't be for long. I guess there's people out there that feel that due to the covid-19 situation they can get away with these kind of practices and go undetected. This is my way of informing them that government organizations such as the California State Licensing Board are are and have always been in full operation and protecting the rights of the consumer. Please don't be fooled inotorious companies such as this one. I made a big mistake by originally given them three stars and if I could give them less than zero Stars I would.

Yi D.

12/26/2020

The water heater of my Danville home got an internal leak and stopped working 3 days before Christmas. It is the direct vent type that is not carried by Home Depot/Lowes or small plumbing firms. I called Plumbing Care at 7pm, and a plumbing technician came at 8pm to inspect it and gave me a reasonable quote immediately, and was available the next day to replace it! The job has been done beautifully. Thank you Plumbing Care for being so responsive!

David C.

12/21/2020

Fabien answered the phone when I made my first contact to get help replacing my tankless water heater.
He was optimistic the entire time in providing me my needs.
Andrew arrived the same day and installed a fantastic new Navian Tankless water heater per his recommendation.
Bill and Anatoliy arrived to assist Andrew in the installation; all three worked in perfect harmony with thoughtful professionalism.
They worked diligently into the evening with joy. When they finished, everything was cleaned up beautifully. Their plumbing skills allowed us to have endless hot water the very same day I called Plumbing Care Incorporated!
I infactically recommend Plumbing Care Incorporated!

Christine H.

2/24/2020

This review is long overdue!

My husband and I used Plumbing Care for our broken water heater after an awful, awful experience with another water heater company last December. The other company left us with no options due to the placement of our water heater (next to washer/dryer in a small closet) and essentially told us that there was no way to fix it. We felt completely hopeless after our experience with them and tried calling around to see if any company would be able to help us.

Plumbing Care was very, very responsive and helpful! The receptionist on the phone assured me that they would do their best and would not leave me without any help as the other company did. Decko came to our house immediately and worked tirelessly to help us fix our water heater! We explained the situation and he was able to help us move the washer/dryer, fix the water heater, and replace the washer/dryer. Decko stayed with us for hours to resolve our issue. We felt as though he knew how desperate we were and worked to help ease our anxiety and fears. We are eternally grateful to have come across a company that is fair, hardworking, and CARES about the customer enough to go the extra mile.

We recommend this company a MILLION times over! The service goes ABOVE AND BEYOND and we can't rave about them enough.

Val J.

12/17/2019

Normally, I'm very stingy making reviews; however, I had to post my excellent experience with Plumbing Care.

I'd contacted the manufacturer for warranty repair and was informed that my water heater had been recalled. They authorized repair & recall work.
Plumbing Care was one of 3 firms that I was referred to by A.O.Smith, the manufacturer of my water heater. I chose them because they had the highest customer satisfaction. They did not disappoint me.

Michael, who took my call at Plumbing Care, was courteous, attentive & professional. When I called him a second time early (7:30AM) this morning, he understood my concerns and assured me that the service tech would have all the parts needed to fix the problem.

Kyle, the service tech, called me this morning when he was on his way and gave me an estimated ETA. He arrived on time, asked a few questions and immediately understood what I needed to be done. He explained the additional work that needed to be done for the recall. Kyle was very professional, friendly, and courteous. He even took off his shoes before coming into the house. He got all the parts that he needed from his van. He knew exactly what he was doing, did quality work, had no problems working in a tight space, and finished his work neatly and quickly.

I'm a happy camper!
I highly recommend Plumbing Care.

Becky L.

7/21/2020

This review was overdue. The gentleman came the next day after We called Saturday night as we found out the water heater was leaking water. He gave us instructions to turn off the water going in the water heater.
The technician was polite, technical, nice and easy to work. He took away the old heater and then came again with a new one. Everything was perfect We are so blessed with this company nearby.

John H.

5/31/2021

Keith was really nice and provided a great estimate for me. He is what you would want in a plumber. I enjoyed talking with him and learning more about my situation and the problems with the new house.

Shilpa P.

03/01/2021 12:00:00 SA

Martin and his crew are extremely professional, on time, text you with the name and picture of the plumber who's on his way. They always walk you through the issues and give you options that can fit within your budget. COVID safe, wear masks, shoe covers, respectful of our house. Highly recommend them for any/all of your plumbing needs!!

Swati D.

4/20/2021

They are very prompt and upfront about the issue you are having. They even worked out a ASAP appointment for me .

Ali S.

3/17/2021

Very professional organization that is there for the small stuff and emergencies!
Let me tell you how truly unbelievable and amazing Dmitry is! He came in Covid friendly with a mask on and booties. His demeanor was very calm the whole time with confidence that he can fix my issue which to me was a true emergency! With little kids around it's difficult to manager life when water can't be used or there is a leak in the shower! Navigating through that was hard and this wasn't the first fix or try we had. Our leak because so bad that it was running down the walls from upstairs to downstairs. Anyway the relief of a job that was suppose to take 3-4 hours to complete and be expensive. After this Dmitry was so confident in his 20 plus years experience that he can save me a ton of time and money I couldn't believe it. Less than one hour the job was done and cost me pennies compared to what was initially estimated. Talk about efficient and effective!

Sam A.

4/20/2021

I've used Plumbing care for my home and my invest property and they have always been very responsive and they do good solid professional work. I've used them to fix a kitchen plumbing problem, to install a new kitchen sink, and recently to replace an aging water heater. Will continue to use them!

Patricia G.

08/08/2021 12:00:00 SA

My kitchen disposal quit working. Tyler came out and saw what I needed and also did some plumbing work on a bathroom remodel I have in progress. He came back 2 days later with all the equipment needed and fixed both problems very quickly. He was efficient and professional.
Thanks Tyler

Ruby K.

1/27/2021

Staff was courteous but they didn't resolve our water leakage problem. There was visible water damage on the hardwood floor and cabinets but source of leak was unknown. They came and open up the wall under the kitchen sink and after about an hour, they said they couldn't locate the leak and suggested that we call the Leak Detection company again. Charged us $225 for opening the wall and asked us to call them back once leak detection specialist locates the leak. We contacted Better Homes Construction late at night and was able to schedule an appointment the following day. They came, open up the wall some more and found the leak in less than an hour and fixed the broken pipe.

Update: Plumbing Care called and graciously apologized for the incident. They offered to return the $225, which would have been subtracted from the total cost of the job had they had chance to complete the project. Updating to 2 stars for the way management promptly followed up to rectify the issue.

Raymon H.

7/31/2021

Smart professional he knows what he is doing , although It turned out that the leak was tricky but he managed to fix it.
Thanks Mitko

J R.

11/18/2021

I had an issue with my hot water not coming out and I called Plumbing care close to 9pm. They picked up right away and a technician (Martin) was able to diagnose the issue quickly based on my description. They squeezed me in the first thing in the morning and did the work quickly and with no surprises. I've worked with a number of other plumbing companies and this one is among the best I've had experience with. Trustworthy, responsive, and reasonably priced!

Laurence H.

02/12/2021 12:00:00 SA

This was my 2nd time using these guys. We had our pipe disconnect outside of our house and had been busy prepping for our big Chinese New Year meal. Plumbing Care was able to get someone to our house within 30 minutes in the rain. Alvictor was our service guy. He created the solution and even had to drive to the local hardware store to get it done. Everything was resolved and we got back to our cooking. It's hard to find companies and people who take care of their customers and are committed to excellence. We need more people like them in our society versus people who would rather sit at home taking handouts or causing productive people problems. I highly recommend this company and they are on my speed dial for future issues.

Pooja Jagadeesh D.

12/17/2021

Noticed water on the garage floor at 5pm in the evening and noticed water leaking from our 17 year old water heater. Called plumbing care right away and sent them the model number of our water heater to them. Since the water heater was too old, they recommended replacing it and sent a technician out in the next 40 minutes. Guillermo showed up on time and he was extremely professional and knowledgeable. He replaced our water heater in the next 2-3 hours. We are so pleased! I highly recommend this business.

Martin W.

12/14/2020

I was able to get a same day appointment which was a relief! All of our kitchen sink drains were stopped up. Guy showed up about three hours after I called. Well within their estimated time. He was pleasant and cordial and always removed his shoes when entering the house. The first order of business was the estimate, after I showed him what the trouble was. The estimate seemed quite fair, so I approved it. The drain clean out was located on the opposite side of one kitchen wall which put us in the garage. The garage is quite full of cars and misc stuff which made getting equipment in and out a bit of a squeeze. In the process. The end of a power cord was allowed to bounce off of the nose of one of my collector cars. Thank god there was no damage!
Snaking the clean out didn't solve the problem, so back in the kitchen he went. While I was busy putting things back in their places in the garage, he managed to locate and clear the clog. All in all, it went pretty quickly. I can recommend this outfit.

Mike B.

1/19/2022

Quick response and quality work! Everyone I worked with to replace our leaky water heater was wonderful!

New Wave Dave Z.

1/23/2021

We are currently living in a rental home in San Ramon and the previous tenant really did some damage to all the plumbing in this house so we've have to call a plumber at least once a month for the past 5 months because something would leak or flood and it's just annoying.
Anyway, we've worked with Demitri from plumbing care before so he was the first person I thought of because our toilet was running and wouldn't stop for hours. This time they sent Keith.
So far everyone we've dealt with at plumbing care has been knowledgeable and nice, but what made me really happy was Keith has his mask on the WHOLE entire time!!!!! I did not have to remind him to pull it up or put it back on once the whole time he was here. (Like I said, we've have various plumbers, handymen, etc come fix things and I've had to remind them at least once every single time)
That in and of itself deserves the 5 stars because we are still in the middle of a pandemic and my family takes our safety very seriously!!!

Ann Z.

8/27/2020

I was so totally worried when my first plumbing company choice came out and they could not fix nor find the problem of where the clog was that caused my toilet overflowing.
The Universe was watching over me when I called Plumbing Care, Inc and Andrew and Bill responded and took care of everything right away using a Hydro Jetting machine to clear out clog. Bill answered every one of my questions and explained how the sewer system works within my home. Previous to this, I did't have a clue.
I recommend this company with all my heart. Gosh, I haven't said that in a long time. But, I want you all to know how sincere I am. And I'm not a relative!

Kavitha R.

3/30/2020

Saved by plumbing care yet another time. Their associate Bill
worked with us very calmly and told you what the problem was and estimated it.

They came in to fix right the next day.

Cindy Y.

1/30/2021

Great, fair and detailed work. We had them over to resolve our instant hot issues, leak in the master bath and re-plumb due to water softener. Glad to support this local business.

Kevin P.

06/09/2018 12:00:00 SA

I contacted this business on a recommendation from a colleague. Dimitri contacted me via phone before arriving and was flexible when I stated I would be running a few minutes behind for our scheduled appointment. When Dimitri arrived, he confirmed the source of the leak, made recommendations and was professional. He is also a heck of nice guy and went out of his way to assist.

Boyko and Martin completed the installation of the new tankless system and were both knowledgeable, attentive to detail and professional throughout the installation. Martin provided additional recommendations about operation and maintenance of the new system, which were both helpful and appreciated. Dimitri phoned the next day to make sure everything was fine with the next system. Thanks Dimitri.

I really enjoyed meeting this team. We look forward to working with this team again for our future plumbing needs. Highly recommended. Thanks guys!

Stella T.

8/29/2021

THE BEST IN THE BUSINESS! I have used Plumbing Care many times for myself and our tenant and every time they have done an excellent job. They understand a clients urgency and always rise to the occasion. I have used them to replace my water heater, a big leak in the yard, toilet clog, you name it, they have fixed it. Always on the first visit. If they don't have the part on the truck, they will get it right away. They never leave customers waiting. Their prices are very good. I love Plumbing Care for its reliability, exceptionally great work and good prices. Did I mention that the team is really nice and helpful?

Tony Z.

12/30/2021

Plumbing care, my a**. we spend a good amount of cash to change over the whole plumbing system and when you need them to take care of another issue and see if it is under warranty, they are just a totally different company. Be careful going forward with them. If they really care, they dont have to put that word CARE in the company's name. And I can't even believe they even put don't bad mouth us and give us a chance to make it right in the invoice. so I guess it is pretty common for them to get bad reviews so they have to put this request in the invoice. Well, I gave them a chance, they didnt make it right. I think people should know you might get the similar experience like this as well.

Mike L.

4/24/2021

Have used them multiple times for various issues (i.e. clogged kitchen pipe, leaking hot water heater). They are responsive and professional everytime

Babu H.

12/13/2021

Great workmanship and super responsive . They were able to install water heater fast and get my hot water working again .

Donna C.

11/16/2017

Boris installed a new kitchen sink, disposal and faucet for us in August. This is mid-November. Since Boris' instal, the coupling that links the u-joint to the straight pipe out of the disposal has come loose and flooded the area under the kitchen sink twice.

The first time, Boris came by and manually decoupled the collar and explained that we had bumped it ourselves to dislodge it. Um...not true.

Yesterday, we were having a quiet cup of coffee when we heard an unusual trickling. Sure enough, the same joint had come uncoupled and the whole cabinet had flooded again.

We asked for a more experienced plumber to come out.

This time, Vince came and helped us out. He explained that the vibration of the disposal was uncoupling the joint so he would need to brace it. He came back with a piece of wood. I warned him that the cabinets were original and had a very thin backing. He seemed to understand. I left him to work. When I returned, Vince had indeed done a nice job securing the pipe to the cabinet base, but when I walked around to the front where we sit with counter stools, 5-6 sharp screws were now protruding!

He apologized, swore a few times and placed the wood underneath the pipe instead, securing it with a screw to the cabinet floor. It is kloogie but it will probably work.

I retrieved the cabinet paint, some spackling, sandpaper and a paint brush and he repaired the damage but did not sand down the holes. The surface is therefore rough and you can see where the screws were. Um...he is not a painter.

He told us that it probably will hold but if we have any more problems, we could call him personally and he would do the whole thing over because he would have done it differently in the first place. Wow.

That led us to have a conversation with the owner who refused to speak with us when we expressed our consternation over the whole ordeal. He refused to have the job redone properly saying that the job was sufficient.

All the plumbers that work for this company are from Eastern Europe. They are extremely polite and easy to talk to. But sadly, they are not the best plumbers and the owner will not back up the work.

We do not recommend this company.

Shyam S.

08/01/2021 12:00:00 SA

Our main line pipe to downstairs bathroom was leaking in to the Crawlspace. It was a very narrow Crawlspace but Tyler was able to get to it in no time and did an amazing job . He just wrapped up the job in 20 mins.

Ron R.

11/28/2020

I called PlumCare around 4pm on a Friday of a holiday weekend after their contact info was given to me by the tech support person of my water heater manufacturer. I was getting ice cold water from the hot water valve in our kitchen, and when I went to check the water heater, all of the panel lights were off. The water heater tech person told me that she was sure that the problem was the gas control valve.

When I first spoke to Michael at PlumCare, he suggested that I immediately call the manufacturer back because many of their water heaters had been recalled and they might provide an authorization number that would cover the cost of all of the repairs. My water heater was not covered under the recall, so I called Michael back.

He kindly offered to try and find a tech who could come out the next day, and called me back with the good news that he had a tech who could come out within the next couple of hours. I jumped at the opportunity to avoid a weekend of ice cold showers!

While waiting, I decided to consult the online manual for the gas control valve, and discovered that the manufacturer's tech support had never told me to push and hold both temp control arrows to activate the control pad. When I did so, it worked properly and seemed to reflect that it was working correctly since there were no error codes.

I then checked the water lines under our kitchen sink and discovered that the person who had installed our new dishwasher that morning had reversed the water lines to our faucet, thus the reason that I was getting ice cold water from the hot water valve. I fixed that in 5 min.

I called Michael back and explained that I had solved the problem and wanted to cancel the appointment with PlumCare's tech. He seemed genuinely happy that I was able to solve the problem and graciously cancelled the appointment.

I was extremely impressed by Michael's honesty and genuine interest in assisting us. PlumCare will be my first call for any future plumbing issues!

Matt H.

10/30/2020

Had an emergency Friday night due to leakage under the kitchen sink from a previous job, called Plumbing Care and they got someone (Alvictor, who excellent) to come over right away and take care of it. These guys are a total class act, they stand by their work and will take care of you any time day or night. I have had them come out for a bunch of different jobs now, and the result is stellar every single time. Thank you guys once again, for an amazing job and for being so awesome!

Simone D.

01/01/2021 12:00:00 SA

Great communication, fast response. Explained costs before hand and best possible outcomes.
Plumber had great service and office phone always answers.

Ricky S.

09/08/2020 12:00:00 SA

I wish I could leave 10 stars. Plumbing Care is the best. Every interaction I've had from the first call to follow up service has been prompt, courteous, and exactly as promised. They replaced an old tankless water heater with a brand new Rinnai. When we had an electrical issue they sent an amazing electrician to immediately resolve the issue. I highly recommend Plumbing Care without a hint of reservation. I wish all businesses were as great as them!

M Y.

09/06/2019 12:00:00 SA

I liked the service Plumbing Care, they were professional and available. They understood the urgency of my job and provided me the appointment accordingly.

They worked on my main water pipe, it was corroded and needed experts to replace it.

Shilpa R.

01/05/2021 12:00:00 SA

The most honest plumbing company I've worked with. Booking an appointment and a follow up is super easy! Does a great job and extremely professional!

Van L.

09/08/2019 12:00:00 SA

I have used Plumbing Care for all my plumbing needs. I have had a water heater and most recently a water softener (Fleck 5800 xtr2) replaced at my house. I also had a very hard to find and hard to install water heater for my condo (only Plumbing Care was able to get the job done right away after 5 different companies sent from the home warranty said no way!) They have great customer service and awesome plumbers. Alex is my go to plumber! He knows what he's doing and he does it well! I highly recommend ALEX!

Oliver W.

05/03/2020 12:00:00 SA

Plumbing Care has truly impressed me with their responsiveness, great work done, and work ethics.

My water heater was backfiring gas yesterday, and their technician arrived at my home only 15 mins after I called them up. The capable technician quickly spots the issue is caused by a burner which has been recalled by its manufacturer Kenmore. He called up Kenmore to arrange a free repair and replacement for me, and this issue was fixed by him in 15mins free of charge on me. Great job done!

Furthermore, after I notice the new burner part is generating humming noise when ignited, they come to my home twice to track down the noise, which time within 15 mins after I call them. They have gone out of their way to get this part issue(not their fault) fixed quickly! I am really really impressed by their responsiveness, work ethics, and their genuine care about customer's urgent need.

I will certainly use their business again in the future, and would recommend their service to my friends.

Diane P.

7/22/2021

I'm very happy with Plumbing care.. they are super fast responding to requests, I sent a message in the evening for a shower faucet that was broken. I got a text response that same evening confirming if it was an emergency or if it could be handled first thing in the morning! When the plumber came he left a voicemail confirming the time and was even a bit early! What wonderful service. Fixed in no time and pleasant too. I would highly recommend. I love that we have such a great plumbing company in our community.

Greg L.

08/06/2020 12:00:00 SA

Just had Plumbing Care out to my house to fix a mistake by another contractor and install a new toilet. Andrew and Frank were very efficient. Andrew answered all my questions and made excellent suggestions. Highly recommend this company.

Mike K.

4/20/2019

My kitchen sink backed up and wouldn't drain properly. The garbage disposal drain some water while the rest cane up the other side (dual sink). Took apart the pipes and got some gunk out but it wasn't enough.

Called Plumbing Care yesterday and they were completely booked for the next few days. Somehow they squeezed me in early this morning. Dimitry came this morning and was able to get in unclogged. Turned out the clog was pretty deep in the pipes.

Morale of the story. Don't put rice (tough for Asians) and pasta in the garbage disposal. If you already have, call Plumbing Care.

David W.

9/15/2021

Their teams are awesome. I called and they answered all my questions. I had a lot of assurance from them especially at a stressful times when my garage is flooded. Once they are here they went right to work and got the job done. Highly recommend Plumbing Care!

Sarah C.

12/26/2020

We had a leak in the bathroom faucet that needed a fix. Plumbing care team responded quickly and came to diagnose the issue. Though it was the Christmas Eve, their team agreed to come back later in the evening to allow us time to buy new faucet of our choice. I was kept informed of the arrival time of the technicians through text. Faucet was replaced and leak was fixed properly. The technician looked for other cause of leaks and was in no rush despite it being 5pm on Dec 24th!
We highly recommend them basis this experience!

Tetsu N.

2/27/2019

Plumbing Care does good work.

Dmitri from Plumbing Care came by and he was courteous, friendly, and professional.

He hit some obstacles along the way, but his efficiency in dealing with issues was impressive to say the least.

When he initially came by, he gave line item estimates for three different plumbing issues I asked him to look at in different parts of the house.

After inspecting each, he explained what he believed the issues were, and what he would do to fix each. He also explained the costs of each. Of the three, one of the estimates turned out to be more complicated than expected. To compensate, he gave a slight discount on one of the other issue estimates, and the third, he did for essentially nothing as he claimed that the work was just a few minutes worth (He took a bit longer, but still didn't charge for it).

For the estimate where he ran into problems and had to re-estimate to a higher price, he needed to go get parts.

This is where the totality of good service from the company, not just Dmitri, came into play.

When he went to pick up the parts, the tire on his truck blew out.

He immediately called me, and let me know the situation. He then arranged to have the company send out another truck while he got the tire on his current truck fixed. He then left the first car at the shop and drove back to my place with the new truck and the parts he needed. He continued on the phone with his company to figure out logistics of picking up the first truck.

None of this slowed him down.

He could have said he can't finish the job today. He could have run the job into the evening and maybe found a way to charge extra. He could have done a lot of things.

But he did nothing of the sort. He finished the job, earlier than he estimated, and then ran me through exactly what he did, summarizing what he had earlier explained and how he fixed each issue.

(he did lightly, ahem, reprimand me just a wee bit, hahaha, because one of the issues was clearly my fault as I had not installed a food disposal unit correctly, which lead to one of the issues to begin with, hehe.)

---

Going back to the previous days when I initially called, dispatch or management, or whoever picked up the phone and called me back was also professional and honest.

Everything about the service was spot on the way I expected a professional would handle things.

Impressed through and through and would highly recommend Plumbing Care to anyone who needs plumbing work done.

Hillary B.

10/14/2018

Complete scam. The technician, Vince, came and one of the first things he said was if it's just that I have to light to the pilot light, there will be no charge. Well, it turned out to be just the pilot light that needed to be lit. So no charge, right? Nah, $195 because in order to light the pilot light he needed to unscrew a bolt. Kid you not. No new parts, no labor-- $195. Already informed all my neighbors to not use them and also wanted to spread the word on Yelp. Stay away.

*** Update:

Hi Rupa,

I wish that's what happened. But it's not. There was no agreement on $195 prior to him working on the hot water heater. It took him all of 5 seconds to loosen a bolt and turn on the pilot light and then the $195 came out of left field. If he would have told us BEFORE that his work would cost $195 we would have politely declined. Furthermore, we would have been more than willing to pay, perhaps, $50 for this service even though we were told initially there would be no fee. But $195? That's utterly absurd. Shame on you for sketchy business practices. We also have spread the word on Nextdoor for our neighborhood so people are fully aware of the shoddy nature of your business and lack of transparency.

Also, attempting to shame a customer for publicly voicing their honest review of your services doesn't look great for your company FYI. We also didn't threaten to write a negative review. We STATED clearly that would were going to write a negative review since we were so unhappy with the service. Which is our right.

Greg W.

11/20/2020

Plumbing Care provided a free estimate, which was the most reasonable of the 3 bids I got on a residential toilet leak.

The technician was experienced (25+ years) and knowledgeable. He assessed the problem and explained a few different possible solutions. I went with his recommendation. He did the work quickly and had all the necessary parts on hand. He left the repair area neat and clean.

This was during the COVID-19 pandemic and he wore all appropriate PPE.

Foodie B.

10/03/2018 12:00:00 SA

UPDATE-- 2018
This business, Martin and his staff Boyko and Vince are simply the best!!!! As a new homeowner I want to know my options for how to address problems. I wouldn't trust anyone more than this group! In August I replaced my first ever water heater and Boyko walked me through each step and they were the best priced for the quality and service I received! Then.... come October I had an emergency backup in my sink which turned out to be an issue that Vince helped me through for a couple hours and even went to get additional tools to do the job right. I had to get my HOA involved and he helped be clear about what he did and fixed my (and my 3 neighbors) backup issue. I love this business and would suggest them to anyone who wants things done right, fairly and professionally!!! Thank you Martin, Boyko and Vince!

Original review: 2016 -- Martin and his staff are amazing! They know what they are doing they are super professional and punctual. Thy charge flat fees for most things which makes me feel better that it's a fair price. Their work is fantastic and I would highly recommend them to anyone! Thanks for your support on our projects!

Dave H.

1/28/2020

We had a cracked laundry line that was dumping water under the house from the washer and the shared line with the kitchen. Tyler came out and rapidly assessed the situation, gave us a reasonable quote, and then crawled under the house and quickly made the repair. The service was very well performed and the work done professionally in short order. Highly recommend Plumbing Care and Tyler too!

Kirsten R.

08/12/2021 12:00:00 SA

Our bathtub started backing up with dirty water from our washing machine. Plumbing Care was very responsive and sent Andre within 2 hours. He was quick, quiet (my kids were napping), professional, and he solved the problem!

Michael S.

7/19/2018

I had a water softener installed with Plumbing Care. They provided a quick and accurate estimate, and were able to the the job next day. Alex and Vladi performed the work and did so quickly and professionally.

Would highly recommend them.

David P.

3/21/2020

We had our kitchen sink drain backup during the Coronavirus shelter in place, and after checking the trap and running my small drain snake to no avail, I had to call professional help. Dmitri arrived just 15 minutes later, and had the problem solved quickly. Thanks Plumbing Care for your quick response!

Johnny T.

7/23/2018

Awesome 911 Sunday Service.

Our hot water pressure went out across our home -with laundry to do and kids to bathe. I called several plumbers and got voicemails - yes I understand it was a Sunday. These guys answered the phone and Dimitry was at my door within an hour.

He was outstanding. Very nice and sociable but the best part was that he was honest. He said I may need a new water heater -which would be no surprise- but that he may be able to fix it without that expense. Two replacement parts and 60 minutes later he was done. Less than $200 bucks in parts and labor and no weekend fees.

JP And Me R.

09/03/2018 12:00:00 SA

So this review is for an evening service call on Labor Day, of all days.
Just before prep'ing for dinner after a long, holiday weekend, we noticed a puddle of water in the kitchen in front of the sink. Out comes the trouble light and I go into my amateur handyman mode. We have a Grohe faucet, which some may submit, is a top notch faucet. (My opinion is out on that one, but that is another review for another time.)

Lying on my back and looking at the sink fittings and drain trap I cannot for the life of me see exactly where the water is coming from. So we quickly get online and call a plumber who can come out on the evening of a Holiday Weekend; Plumbing Care Inc. (most of our other plumber calls roll over to voicemail). They answer the phone and agree to come out, and, incredibly, he is at our home within 45 minutes, near 7:00 PM
He is not only prompt, but very polite and professional and honest. He brings in his tool kit and flashlight and quickly figures out the problem is the spray tip of our sink faucet has come loose and is allowing water to travel back up the gooseneck tubing and getting below the sink where it makes a drip loop onto the floor. I would highly recommend his services.

Chandu D.

4/21/2018

My first experience with them very dissapointing.
I had to fix a leak in the hot water tank. The technician ( Vince ) who arrived to give an estimate, asked me to replace the water heater(just 7 years old ) to fix the leak and gave me a estimate for $7000.

Made lots of assumptions for the cause of the leak and persued me that replacing the tank is the only solution to fix the leak

Did NOT run any tests to identify the source of the leak. Was curious to make big buck .

However , I got this leak fixed from a different company by just replacing the leaky water flex pipe for $75.

Sam D.

10/27/2020

Alvictor fixed our pipe water leaking in very difficult place. He was very professional and clean. Now I know who to call. Definitely recommend him.

E D.

7/14/2021

Andrew and Raul are a great team! They installed a new tankless water heater for us. Every question we had was thoroughly answered and we felt confident in the work that was being done. The piping was done to perfection and everything looks and works great! I would recommend Andrew and Raul at Plumbing Care to anyone and will definitely be coming back to them for any plumbing issues!!!!

Sam C.

06/02/2020 12:00:00 SA

Had a good experience with this company. Everything about it was smooth and trustworthy! Just wish I remembered the guys name that did work on my house cause he did a great job!

Chris L.

04/04/2016 12:00:00 SA

I used Plumbing Care twice in one week! I was blown away by this plumbing company, by far the best I have ever used.

At first I read the reviews and wondered how they all could be so good but once I called and used them the first time I immediately understood why they rank so high.

First off, they use a calling service that is always available and I had a call back from them within 5 minutes. Secondly, their customer service is amazing from scheduling to follow up.

Third, their prices are totally reasonable!

Lastly and most importantly they are very capable and skilled both indoors and outdoors.

Here is my story....

Boris came out to our house originally to fix what we thought was a plugged toilet. To our surprise the toilet worked fine when he showed up (so typical) but he mentioned that the toilet had a leaking flapper (not sure if that is what it is called) and he quickly fixed it. After he was done I mentioned that I saw some water in the backyard and that my water bill was through the roof. Boris went in back and immediately found an issue with a pipe that was going into the ground. He mentioned that I could call anytime and they would help me with this.

So I went back on Yelp to see if these guys do more than standard indoor sinks and toilets and I was really happy to see that they are very skilled with outside pipes supposedly. So I called them back and not only did Boris show up but so did another employee! We have a large shed near where the pipe was so these guys were able to move the shed! They also dug up the paver stones and all of the dirt (mud) around the leaking pipe. A little while later the pipe was fixed and the craftsmanship of the work was awesome! No leaks! They came back a few days later after the pipe dried and they filled in the hole and moved the shed back! They also put some of the items back in the shed for me! What amazing service and the price was very reasonable!

This was the best plumbing experience that I have ever had - bar none! I highly recommend!

- Chris

Madeline S.

11/13/2019

Update: Over the few days following the day Plumbing Care came out to address out blockage problem, it turned out that we were still not entirely out of the woods. So, they came back promptly, used the snake again, and then, with a camera, determined that, unfortunately, we have a broken sewer pipe as well as an offset in the pipe in another location. However, they also said they are a small family-owned company not equipped to do sewer pipe repair or replacement, and that we should contact a company such as Roto-Rooter.
I like the guys that came out, and, on the second visit, again found them efficient and professional. And I'd still recommend Plumbing Care, but I'm lowering my review a bit because I feel the charge for the visit on the second day was quite high--close to twice that of the first day, and yet they were here for a shorter time. (Yes, there was the camera work on the second day, but I notice that other companies will do camera work for free.) Plus, given our experience, I'd recommend that if you're in an older home with old pipes where there's a chance that sewer pipe work might be needed, you'll save time and money by going straight to a company that offers full sewer services.

Ramon A.

08/03/2020 12:00:00 SA

Last Friday afternoon there was a leak under our kitchen sink. It turned out it came from the gabage disposal unit. I called up Plumbing Care and immediately was given an appointment within half an hour with one of their plumbers. The assigned plumber, Tyler, came at the appointed time. He gave me a reasonable estimate to cover all the fix. Within less than an hour all was resolved for my leak problem. Painless and frictionless service!

Bruce D.

08/02/2020 12:00:00 SA

Friday night we noticed our 15-year old (!) water heater had sprung a leak. The next morning I called a Big Box store first, and did not like the sales pitch. I went to Yelp for additional ideas, and ended up calling Plumbing Care. Glad I did! Tyler showed up within the 10 am - noon window promised, wearing a mask; he inspected the job, and quickly talked me through the options. I made my choice and he left for about an hour to pick up the new unit. By about 3 pm, we had hot water again. I don't anticipate any problems when the inspector reviews it, everything looks shipshape and up to code. I would definitely call Plumbing Care again.

Noel M.

2/22/2021

Alvictor was punctual, friendly, knowledgeable , tidy, and precise. My service window was on Sunday between 4pm to 6pm for kitchen faucet install. Job was expertly completed in 20 minutes. I would confidently call again if I needed plumbing work in the future. Thumbs up!

Leetal M.

2/22/2021

Friendly, trustworthy, efficient, and responsive. As a homeowner its inevitable- eventually you need a plumber. I've used Plumbing Care Inc. for several different needs, and they have always done a fantastic job.

Jerri W.

7/17/2020

I would love to give a shout out to Alvictor. You should be honored to have him on your team. He came on time and worked for 3 hours to unclog our pipe. Unfortunately, it was a lot more work that needed to be done, so he had to reschedule. He came back on the second visit (w/in the same week) and once again went straight to work and didn't leave until everything was complete and functioning correctly. He has a great attitude and he's a hard worker. I would also like to give a shout out to Tyler who came with him on the second appointment and he works just as hard with a great attitude as well. I appreciate Plumbing Care for taking care of my needs and your company will be the first I call if I need plumbing services in the future. PLUMBING CARE ROCK! Thank you for putting a smile on my face.

KC L.

11/21/2019

My tenant notified me of an issue with the toilet and it was near close of business on a Friday. Called Nicole and she was able to arrange one of her tech to come over on Sat or the week after. I was very impressed by how flexible she was able to arrange her technicians. Bill came over and helped with the replacement of a new toilet bowl. The price was also reasonable although I must admit I could have got it at a slightly cheaper price. But considering that I have used Plumbing Care in the past and the fast response, I believe it's worth every penny. Bill was great and did an excellent job. So thanks so much to Bill and Nicole. Highly recommended them for all future plumbing needs.

Nette T.

5/19/2016

We had a leaky sink on a Sunday (of course!) and I called around to different plumbers to see who was open. For some reason this Sunday many people had plumbing problems and the place that I called were booked up.

Plumbers Care was open and said that they would come later in the afternoon. I made my appointment and an hour later they said they would be able to come over because of a cancellation.

Boris came over and looked at our leaky sink and because the pipes of the sink were specialized just for the sink, he wasn't able to completely fix the problem but he managed to clean out the gunk and gave us a temporary fix.

I really appreciated the service from Plumbing Care - they were responsive and were able to come on the same day.

J A.

02/06/2021 12:00:00 SA

I had a plumbing emergency and they were able to come within one hour of being called. The gentlemen who came out could not have been more professional, or easier to work with. I had a lot of questions and he happily answered them all. One of the better experiences with a plumber that I've ever had. I will definitely use them again and would recommend them to anyone else.

George S.

9/15/2020

Normally don't write reviews, but..
Don't know who gave Plumbing Care of San Ramon 5 stars or any stars,
but my experience is real:
Called them and clearly explained that toilet was leaking and needed to replace wax ring! Was told that will be done same day and given 2 hours window for an appointment. Nobody showed up. Called them again: office said that tech was busy. Shouldn't they notify customers of any delays on their part?
Later tech called, office never. An hour later technician showed up and said -not aware of any delays! Said - can't do today, bcz don't have parts - wax ring for toilet? Really? The appointment was to replace the ring. Besides, any plumber usually has it on the truck.
4.5 hours of wasted time, job not done, toilet not operational! No call from the office to even apologize.
If you value your time and want your job done, don't bother with their services, enough plumbing services around who respect customers.
Btw their charges appear to be higher than most. Maybe that is why they don't quote their hourly rate over the phone, as others.

Sulva Z.

07/03/2020 12:00:00 SA

The level of customer service and care Alvictor provided me when he came to fix a leak in our crawl space was beyond anything I could have expected. He was Incredibly professional, knowledgeable and was happy to answer any and all questions I had. He was efficient and got the work done promptly and explained thoroughly exactly what he did. When he was running late (understandingly, it's the nature of the job and it can happen so i get it), but not only did the manager call me to let me know, but they continuously followed up with me to let me know his ETA. He left me feeling really good with the service that I received. I am happy to say I will definitely be keeping their contact for any other services I may need if needed. Best wishes to the great service this company provides and a huge thank you to alvictor!

Subba M.

04/10/2021 12:00:00 SA

Alvictor did a great job of fixing leak water and installed a new faucet very quickly.

Liger K.

05/09/2018 12:00:00 SA

Dimitry replaced our garbage disposal in 2017. We were impressed that he discovered the shoddy workmanship of the plumber who had been there before. We had it replaced just a few years before, but it was already leaking. We were wondering why? He noticed that the previous plumber had used the wrong sized tubing.

This month our toilet broke. We tried to repair it ourselves, which resulted in a cut on the hand and flood in the bathroom. We finally had the sense to call Dimitry. Thank goodness! He came on short notice and fixed both the toilet and the leaking angle stop. He gave an accurate estimate, and was friendly, professional and efficient. He explains all of his work thoroughly! He will be our go to from now on.

Morgan C.

02/05/2019 12:00:00 SA

I have used Plumbing Care for several jobs over the last 3-4 years, including running a gas line out to a backyard fire pit, running another to a grill island, fixing a leak in the irrigation line, and replacing our thankless water heater with a tank model.

The work was always done quickly, to our satisfaction, and at a reasonable price. I will continue to use them for everything plumbing.

Cheryl R.

09/10/2020 12:00:00 SA

This by far was THE best experience I've had dealing with a vendor during a pretty stressful situation. My water heater was making strange sounds. So naturally I called the number on the heater and found out there was a recall. They provided me originally with another plumber who didn't have the parts in hand. Given the nature, I asked them to provide me with another plumber and so glad they did... They sent me to Plumbing Care. I phoned late in the day, explained the situation and they tried to get someone in the same day (I sure didn't expect that!). It didn't work out same day, but they got someone over by AM the following day. They are super professional. They send a text before arrival of the technician along w. a photo so you know who to expect. The tech was in and out in 5 mins. They even took pictures of the before, during and after of my water heater. A-mazing! I'd refer them to everyone in the area!!! Happy customer!!

HD L.

12/18/2017

The review posted on 12/18/2017 with a two-star review:
I had a water softener system installed two weeks ago. Quality of work (connecting to sink etc.) was well below expectation and the service is overpriced.

The follow-up review on 12/20/2017:
I was contacted by Plumbing Care on 12/19. No questions were asked. They simply said they know I was not happy and they want to fix it. Mike came to my house today. He acknowledged the previous installation was not what they usually do. They completely re-did the softener to sink pipes, which look very nice. I would give the work a five-star review if the first try were not messed up. I appreciate Plumbing Care truly care their customer feedbacks.

Robert S.

11/19/2019

These are awesome guys - they've helped me twice in the last year (kitchen sink and shower faucet), and both times they've been super friendly and great at getting the job done. This last time around Bill showed up and fixed the issue within three hours of my calling. Thanks Bill and Plumbing Care and keep up the awesome work and customer service.

H H.

12/24/2020

Called Plumbing Care Inc on a Wednesday evening, and they sent someone out the very next day, which was Christmas Eve. Dimitry was amazing to work with, and was very honest about work that needed to be done. When we need to install a new water tank, we will definitely be calling Plumbing Care Inc, as we do for all our Plumbing needs.

P. C.

12/24/2019

One of our toilet tanks developed a crack and water leaked everywhere. The lady at Plumbing Care who called us was nice and helped us with the appointment. Tyler came by within the promised time, and was professional, quick and courteous. What more can you ask for on Christmas Eve? Highly recommended.

Jim B.

7/19/2018

After being quoted diagnostic / visit fees up to $99 for a hot water tank pilot light that went out (and I believe the assembly was broken), I stumbled upon Plumbing Care as they are in the San Ramon local area. Immediately I was placed for a visit within an hour, free of charge, for diagnostics. And sure enough, Dimitry was here on time (and he called beforehand to make sure I'm not wasting my time waiting around).

The even more unbelievable thing is - he fiddled with the assembly and the pilot light went back on. He said I should just put the panel back on myself (I took it off earlier), or he will need to charge me. I couldn't believe my luck, and asked if anything needs replacing. He said no.

Upon reviewing their profile, I realized I used these guys before for a broken sewage pipe, where they put in a lot of effort right up to Xmas day.

They are honest decent people that are so hard to find these days. I'll be keeping their business card for sure.

Tina D.

12/22/2019

I've used Plumbing Care a few times for issues at my home. Today, Bill came out and installed a hot water dispenser and fixed a leak I had in the bathroom. Bill was super friendly and knowledgeable. It is a pleasure to have someone come in my home on a Sunday with a great attitude and get the job done right. Thank you!

Paetra D.

12/18/2019

Thank you Tyler and dispatch ladies for coming through promptly and professionally to help my husband and I out with a shower remodel mishap!! Truly appreciate your time and care!!

Rob M.

8/14/2017

Was told verbally and then in writing when the last fix for a clogged sink, that the work would come with a one year warranty. 5 weeks later another clog and they charged us again.

I called to speak to owner who has been good in past and no return call.

Sad they chose the quick dollar over the customer / I get they can't work for free but stand by your word or at least don't charge absurdly for the 5 min worth of work ESPECIALLY for repeat customer who you just told weeks ago they would have no issues with clogged sink.

Not going to ever call these again and will make sure others I know don't either.

Bad form from a company that would have had all my future plumbing needs in the bag.

Nickel and dime customers and they will leave.

Michael S.

10/24/2019

I would give 10 stars if i could. My tankless water heater decided to break 3 days before i put my house on listing. Called the toll free, within an hour somebody reached out to me and scheduled a same day fix. Honest about the pricing and got things done in no time. No doubt they know what they are doing. They stand by their motto Service driven, not sales driven business, These guys are my hero! Definetly would recommend them to everyone!

Darrell D.

08/05/2017 12:00:00 SA

Installed a $10 Home Depot fill valve in our $600 Toto toilet.
Basically, cheapened our toilet to a $100 Koehler toilet. Service
Was unprofessional, and he was not forthright with the quality of the part he was going to use.
Literally spent 2 minutes on the job, and charged us $165! After a few
Flushes, it never worked right, kept running. Very unhappy with the
Service, and had to pay again to have repaired properly. Would
Not recommend this company.

August M.

02/06/2020 12:00:00 SA

Alvictor was very friendly and professional. He installed 2 new shower heads and a new bidet. We will be making another appt soon for a larger shower leak problem.

Mickey M.

10/14/2018

Best home service ever Received since I bought my house in San Ramon. Alex and Bobby installed my new tankless water heater I can't believe I waited so long before I switch from tank to tankless . Now we have instant and endless hot water for our family .
Thank you plumbing care !

Liza D.

4/27/2020

I noticed my kitchen sink was leaking on a Saturday morning. I called Plumbing Care, and they were able to send someone over within a 1/2 hour of my call. Tyler was very professional, easy to talk to, thorough, and fixed my leaky sink in under a 1/2 hour.

Thanks Tyler!

Mesung P.

1/28/2021

If you want excellent and fast service, call these guys!!! We had an emergency situation at night where our water kept pumping back up out of our kitchen sink and we dumped at least 10-12 buckets of water from it into our toilet! We were so worried about flooding the apartment! I called several places, they said they were booked...finally found Plumbing Care Inc. So glad! Their service was on point from the time I called (no longer than 15 min tops to get back to us) up 'til receiving confirmation of sevice. They even txt you description of the technician, his technical background along with his photo to identify when he arrives. I just wanted to thank Andrew and his partner (sorry I didn't get your name). They were AMAZING, QUICK AND EFFICIENT and CUSTOMER SERVICE ORIENTED. GREAT SERVICE YOU GUYS, MY HUSBAND AND I CAN'T THANK YOU ENOUGH!!! THANK YOU PLUMBING CARE INC.!!! If you have plumbing issues, save yourself the hassle AND CALL PLUMBING CARE INC.!!!

Jen L.

9/28/2021

So grateful to Plumbing Care! We woke up on Fourth of July to a flood in our garage as our hot water heater had leaked overnight, and figured we were in for a week of cold showers as it was a holiday weekend...Not only did Plumbing care pick up the phone and answer on a holiday but they came out and replaced our hot water heater with a tankless hot water heater that day! What was even better was their pricing integrity. One would be afraid of being price gouged on a holiday weekend as what other option did we have? Not only were incredibly responsive, but they offered us a lower price for tankless than the bids we had previously received for tankless. I cannot express how grateful we were for their fast, professional and thorough service. It's been almost 3 months and our tankless system is running great! We never run out of hot water anymore and are thankful to know Plumbing Care is there if we need them!

Jim W.

9/26/2019

I normally like doing my own minor plumbing repairs, but I recently got myself in to a bit of trouble with a sheared screw which sat in the base of a shower seat while replacing the infamous failed Kohler temperature regulator. I was fully expecting the worst case of sorry sir, I'll have to replace the whole seat, it's too difficult to repair. To the contrary and my surprise, they applied a bit of ingenuity and after a trip to grab parts, the whole shower was repaired for the cost of a few hours of labor. The repairs was fabulous and they cleaned up the shower nicely while adding some extra caulking for good measure. I feel like they treated my home like their own.

Will I A m.

11/15/2017

Boris came out to work on a toilet installation since I recently changed flooring and that left a gap between the floor and the toilet. I had originally contacted another highly rated plumber that quoted me over 2x the quote that Boris quoted

Needless to say, I went with Plumbing Care. Boris did the job in less time than quoted by the other company and he was very friendly.

Thank you again for another great transaction!

Jenny Y.

5/28/2019

This company charge $175 to come out and check the project! It is outrageous high rate before I know the service worth this much. Looking the other way...

michael j.

06/09/2017 12:00:00 SA

One thing that every homeowner hates is having to call a plumber...in the middle of the night...to fix the water main that brings ALL the water into your house...when you already have to go to the bathroom and can't flush. But I digress.

Here's some background: The water main to my house broke last year and water was gushing everywhere (outside, fortunately). The water company comes and turns the water off and says Get a plumber. Have a nice day. and drives off. I live in a condo so the HOA called a plumber to fix it and they came out and did the job. Water main repaired. House has water. All is well.

Fast forward one year later and the same thing happens like deja vu: water main breaks, water is gushing everywhere, water company comes and turns the water off and says Get a plumber. Have a nice day. and drives off. I had a total Bill Murray on Groundhog Day moment.

This time it broke in the early evening and by the time I was home to get the repair done, it would have required an after-hours call to a 24/7 plumber (insert money with wings emoji). Thankfully we had plenty of water on hand for drinking and I filled up a 5-gallon jug so I could refill the toilet basins so we could well, you know. So we were able to make it through the night.

Thanks to all things holy, in the morning the HOA called Plumbing Care. It just so happened that Eric O. was nearby so he called to let me know the HOA had contacted him and that he would be right over.

He came over, was very polite, and quickly examined the scene. Within a few minutes, he let me know what the problem was: the last plumber had used the wrong hardware to fix the break in the pipe. It was more of a hack than anything. So he let me know what needed to be done and got right to work. Not more than an hour or so later, he had the break repaired and working great. He explained the repair and let me look it over, all the while being polite and easy going. There was even some dirt on the ground from the leak and he offered to wash down the street. I declined because, hey, I had water now and I wanted to play with it! :D

After the repair, Eric let me know the other services that Plumbing Care could do if I needed any other plumbing work done. He went into detail about the services they provided including gas line re-piping which I was interested in for my patio. He took a quick look at the patio and let me know what it would take the get the job done.

God forbid you or I should ever have a plumbing problem again. But if I do need to call a plumber I will definitely be calling Plumbing Care before I call anyone else.

Anil N.

02/01/2018 12:00:00 SA

Martin rescued us again second time. It was cold night and after hours, and our water heater abruptly got shut and no hot water. I called Plumbing Care office and talked to Linda. Linda kindly listened to me and tried to pull my account, but since Martin helped me out for free my first time by guiding me over phone my account was never created with Plumbing care. Linda then sent a message to Martin, and I got a call from Martin within 5 minutes.. wow!! Martin patiently walked me through the issue and guided me to reset the gas valve. He also did FaceTime so that he could see in live and help me through this process.

Martin and team showcase epitome of professionalism and go the extra mile to genuinely help customers. In my case all this service for FREE because Martin felt it was just a minor issue! Thanks again for all your service and you have got me as your customer for life!!

Jen C.

02/12/2021 12:00:00 SA

EXCELLENT service and communication. Mike was AWESOME at fixing our hot water issue with our kitchen sink and point of use water heater. He offered multiple options for a solution and was quick to make the repair once we decided what we wanted. We will definitely call them again and again for all our plumbing needs. AMAZING work!

Palwasha A.

11/20/2019

Bill set the benchmark experience for my family while taking care of our needs with repairing and replacing an old toilet. He is punctual, professional, and polite. Highly recommend Plumbing Care Inc for any of my jobs moving forward! Thanks again

Jim L.

4/28/2020

Wanted to install a hot water circ pump so it doesn't take 5 minutes for the hot water to get to the upstairs shower etc..., called them in the AM and the were out by noon, had it installed and running perfect in an hour, great service, very friendly and quality work.

Henry S.

1/27/2017

Plumbing care lives up to the Hype!

After asking for quotes through the YELP app, I received three quotes from three different plumbers in the Tri-Valley area that are on Yelp. Two out of the three came in person to give me a written estimate, the other one gave me an estimate over email (with out ever coming to look in person)

Plumbing care came in at the lowest bid and with the best quality tankless water heater. Our technician from start to finish was Emil. He was professional, punctual and very friendly. I got an estimate back in early December and had the work do in late January. They honored the estimate even though it was beyond the 30 day guarantee. It took them about 4 hours to complete the job and now we wont have to worry about running out of hot water for our family of 5!

Both the office and Emil returned phone calls and email very promptly and they arrived with in the promised time frame. I don't think I've ever worked with a contractor with so much ease.

Highly recommend!

Stephen L.

10/18/2020

Pleasantly surprised by this company. Our gas water heater was having burner malfunctions and the technician Hristo was able to diagnose and replace the bad parts quickly. He arrived on time and I really appreciated him taking the time to explain the problem and answer all the questions I had. Truly a wonderful customer experience. Keep up the good work!

D B.

03/06/2020 12:00:00 SA

We had an issue with the old outdoor facet which was leaking all the time. I called these guys and Dimitry came to take a look just in a couple hours. He had all stuff to change the old facet to the new one which can be used with some water pressure. And now we are good to go! Very fast, convenient and with great quality. Thank you very much, Dimitry. 5+++ stars.

Sarah J.

5/14/2019

Easy to schedule, prompt and friendly technician. Eric called ahead of the appointment and was super nice. Everyone's always happy when the plumber arrives, right?? He did a great job fixing our toilet and drain and processing the paperwork was easy. I even appreciate that he excused my messy house and reminded me my two little kids will grow up fast so it's okay to prioritize fun playtime over cleaning. Ha!

Anita D.

10/07/2019 12:00:00 SA

I decided to try a local company, Plumbing Care, after using another larger plumbing company for many years. I selected Plumbing Care after reviewing referrals from my neighborhood site, Yelp, and other reviews.

Plumbing Care came to service my plumbing needs on four occasions thus far (fixed kitchen sink leak, reinstalled a couple of toilets with new wax rings, fixed a couple of leaks in the crawlspace, reinstalled washing machine with new water supply lines). Each time, the service technician was very courteous, informs you when he is on the way to your home, addresses you by name, explains the issue, fix and cost (cost is by job and not by hour) and obtains your permission/approval to proceed, before work is performed. The last three service visits were performed by Service Technician, Alex, who is very polite, customer focused, diligent, and hardworking. He kept me informed on the process. It is evident that Plumbing Care focuses on the customer. I would use their service again and would recommend them to others.

Al L.

9/16/2017

Good service and great technician

We got three quotes for two of the jobs in the house, Plumbing Care came out basically a tie (on the low end). But, we liked the way Eric presented it - he was great, very courteous, straight forward and patient with us (explaining things). There was a little hiccup as the pipe and connections are getting a little too old, but Eric handled it really well... Two jobs very well done in about two hours! He also gave some good tips... I would ask for Eric again.

Jonathan B.

05/10/2019 12:00:00 SA

Really high quality. I called about my tankless water heater needing a new igniter. They had the part already and were able to come out that day. They were super upfront and clear about the price (and they quoted me lower than another plumber). They fixed the problem in very short time. Easy to work with and very professional. I'd highly recommend them for any tankless water heater issues.

Nikhil B.

4/21/2017

Had them come in to fix a leak on my main line and move a garbage disposal. Martin is super helpful and trustworthy, and his staff were also very kind and courteous.

This is the 2nd time we have used them and I cannot recommend them more.

Ali L.

12/07/2020 12:00:00 SA

Plumbing Care, Inc has been terrific! Their response time is fast. Prices very, very fair!!! We have lived in our home in Danville for 23 years (the home and pipes are 42 years old) and never had any plumbing issues. Well...finally, we did. No toilets nor showers!!! We called a well rated rooter plumbing company to assist us. They snaked our line and charged us what I believed to be a high price. They made a recommendation to employ a camera and add a 2nd clean out. They also said there were no guarantees on the work done that day should it happen again.

SOOO when it happened again less than a month later, I decided to call Plumbing Care, Inc. I'm so glad I did!!! Not only did they snake the line but they guaranteed it for 30 days! They too recommended adding a 2nd clean out for future problems. By the way, snaking the line cost approximately half what the other company charged us. Unfortunately, 6 weeks later, snaking the line proved not to be enough and we were completely blocked again, so I immediately called Plumbing Care. Bill and his crew arrived, removed our toilet and sent the camera down. Sure enough....a compromised elbow pipe under our foundation had an invasion of roots!!! Bill snaked the line for us for free even though it was past the 30 day guarantee.
Then we set up an appointment to add the 2nd clean out and hydro-jet those roots! When it came time for our appointment, Bill and the entire crew worked hours, well into the dark, to get it all completed in one day instead of the original two day estimate!

FYI, I have now recommended Plumbing Care to 3 others who have also become satisfied customers!
Thank you to Bill, Andrew, Alvictor, Tyler and the entire Plumbing Care crew!

Brett B.

12/08/2019 12:00:00 SA

Highly recommend!! Great service, clean, courteous, responsive, fair price!! Had leaky sink fixed and repiped! Alex is awesome!! Thanks Alex..

Daniel S.

12/07/2019 12:00:00 SA

I have used this company twice for plumbing needs and both times they have done an outstanding job at a reasonable price. The most recent visit included five different jobs that included a full toilet replacement. Plumbing Care scheduled me quickly and Alex was the consummate professional. The pricing estimates were accurate and the work was done in a timely fashion. Definitely my preferred vendor for Plumbing needs.

Dan S.

Jessica H.

09/12/2020 12:00:00 SA

Amazing service! Showed up 15 minutes after I called on Saturday morning with a leaking water heater. Replaced it in the spot. Also noticed a leaky pipe and fixed it while he was here. Will definitely call them for any future plumbing needs.

Sarah V.

10/14/2018

We have a plumbing issue and have had our water shut off since last night. We called Plumbing Care and were told they would give a free estimate. The plumber showed up and said he would charge $295 to go in the crawl space and inspect the problem. Outrageous price and I feel lied to.

In response to the business: When I called I mentioned we had a crawl space so I should have been advised of the price at that point. And $295 is an outrageous price to not even FIX anything. I called somewhere else where they would charge $75 which is way more reasonable.

Tiffany C.

11/30/2020

We found a leak in our hot water heater today, so called Plumbing Care right away. I figured we wouldn't be able to have it fixed for a few days, at least. Not the case. They came out today to replace it and all is working! Originally, they were going to come between 5:00 and 7:00pm, but they ended up having an opening and were able to come around 3:15pm, instead. Even better!! They followed up with texts saying when they would be coming, along with a photo of the technician, which helped make me feel more comfortable, especially given all of the scammers out there. Andrew, the technician, was super helpful and very professional. He explained so much to us and I'm so thankful! Luckily, we caught it before the leak really did any damage. Will absolutely be using them again, for any plumbing needs. We highly recommend them!

Phanivas V.

11/28/2020

I had a major leak from my 15 year old water heater and plumbing care responded in an hour and in next 3 hours, they had installed a next gen tankless heater. Loved their attention to detail and care for installation and checks. Bill and Alvictor were great and showed amazing patience in answering all my questions on how the system works.

Jason R.

11/01/2016 12:00:00 SA

Our water heater was slowly dying, and we decided to go tankless with the replacement. Plumbing Care, being the nearest authorized Rinnai service and installation dealer, called me after I gave my information to the Rinnai representative. We originally scheduled an appointment for a free assessment/estimation last Friday, but there was an issue: they neglected to tell the plumber that he had an estimate appointment. This was strike one, as I was initially told I would have the estimate on Friday, and installation could be Saturday. The office representative, Bianca, was very apologetic, and did what she could to make it right, scheduling Emil to come out first thing Saturday morning - ok, I will reserve final judgement...

Fast forward to Saturday morning, Emil calls, asking to arrive earlier than the original appointment time. Emil was extremely polite and professional (he removed his shoes before entering the house - a BIG plus for my wife and I), explaining what we would need for the installation, and giving us the estimate. The estimate was fair, and Emil said it could be done Monday (yesterday), and the job would take about 5-6 hours. I confirmed the schedule with the office, and we were set.

Emil promptly arrived Monday, and got right to work. He updated me at every step of the process, asking my input when necessary (no work was done without my prior approval). He removed the old water heater, and had to make some minor adjustments to where the tankless model would go. The job was completed in about 4 hours, much faster than the original estimate (another BIG plus). Any mess made was cleaned up, with precautions taken to minimize tracking of dirt, etc. into the house. Emil from Plumbing Care did a GREAT job, and made the entire process seamless.

I would HIGHLY recommend the services of Plumbing Care, and especially Emil. Top rate!

Tre L.

11/19/2019

I've used Plumbing Care several times, and I'll be using them again. Bill Ivanoo from Plumbing Care stopped by today to fix a leak in the washer line. He was meticulous, genial, diagnosed the problem and got done in 15 minutes flat. Great guy, good service.

Yi H.

4/23/2017

Dimitry came to my house to fix a severe leakage in my main water line very professionally. I am impressed by a few things:

(1) He came exactly on time. Knowing my situation, the phone operator said that she would mark my case urgent and would let the nearest plumber come between 11am (the call was at 10am) and 1pm. One hour later, Dimitry came exactly on time at the earliest I could expect (11am).

(2) The fix needed him to dig a sizable hole in my front yard to reach the leakage. He quickly identified the location and got the job done within about an hour. It was really hot outside.

(3) He patiently explained to me what was wrong with the water line and what he did.

(4) To my biggest surprise, after knowing that my toilet tank didn't stop water, he offered help without asking for $$$. Again, he fixed the issue with magic.

The entire experience was very smooth and quick. I was impressed by his (and the phone operator's) care and professionalism.

Before calling them, I actually called a few other companies. They were either all booked or had bad attitude. One company said that it would come in the morning but never showed up (and didn't answer my calls). It was even trying to charge me $139 for only the investigation.

By contrast, I am very happy with Plumbing Care. They were willing to empathize my situation and get the job done very professionally. My experience overall is very positive.

Kimberly M.

10/11/2016 12:00:00 SA

My Husband and I were very impressed with the friendly and efficient service provided by Plumbing Care, Inc.

We had an emergency, leaking water heater at 5:30pm on a Friday, which meant we were at the mercy of whichever plumber responded first. These days it feels like no one responds. After waiting for 2 other companies to call back, we reached Plumbing Care and they arrived at our house within an hour of contact! Martin was able to switch out our water heater that same night, and had us up and running around 10pm. He was friendly and knowledgeable. I'm so glad that we were lucky enough to use this company during our plumbing emergency. We would surely call him again!!

I was pleased with a flat fee that encompassed the entire job. Draining and removal of water heater, new water heater, earth quake brackets etc. very straight forward.

I see that people either love him or hate him in these reviews. I tend to error on the fact that some customers are always dissatisfied and probably wouldn't be pleased either way.

Martin was very down to earth and personable which goes a long way in my book.

Saleha K.

9/18/2016

This one star is for the only truth in the business statement and reviews that this place has good customer response.
We have used the place/people twice in the past year, once to replace all kitchen appliances by new ones, and then to change the flush valve in a toilet tank. We were completely dissatisfied both times.

Martin was very highly recommended by Home Depot where we bought our appliances. He visited us and assured that him and his crew will be able to handle everything. The job included removal and installation of new fridge, stove top, dishwasher, microwave and double ovens. He offered to work on a Super Bowl Sunday. On the day of work though he dropped 4 unwilling men at our house and disappeared.
The men were unprofessional, loud and upset about Martin's absence. They did absolutely shoddy work, left in a hurry and did not give us the opportunity to check their work while they were there. Afterwards we found that they had only plugged in the fridge, attached the water line and left the trays and drawers in the packaging.
The dishwasher was crooked. They had to cut a sliver off the granite to fit the cooktop and decided to not to use the vacuum to avoid the dust.
We contacted Martin later but the worst had been done and there was nothing he could do to change the experience we had.

Using this business the second time was an error in recognition on my part. Since the first time we were introduced to Martin, I did not make the connection between him and the business name.
The change of toilet valve is the simplest thing. I provided the parts. The plumber did not want to remove the tank so he omitted installing the valve and put in a new flapper only. I asked him and he said it's fine. He also suggested that I pack the old valve and try returning it as new to the store!
The toilet wouldn't flush fully unless the lever was held down for the entire duration. We called and the same plumber came back. Asked for the part he hadn't put in and re did the job. We had paid $150 for this service.
The next day we were away for a night and came back to find water all over the floor. The valve was out in wrong which was allowing the water to trickle in slowly and reach the lever from where it leaked out.
Another person was sent this time who had no idea what was going on.
We gave up. The $150 we spent gave us a lot of headache.

Anne R.

03/09/2017 12:00:00 SA

Martin was prompt knowledgeable and efficient. I was very impressed and would highly recommend them. Prices very fair and changed out my leaky kitchen faucet quickly. Friendly reasonable professional
Everything you need in a plumber.. I have. Been very disappointed with many plumbers but I will definitely call on them again.

Gurbir G.

8/29/2016

I called them Saturday morning, they fixed an in-house checkup and estimate for Sunday evening. The guy came on time and took some pictures and told me that I will receive an estimate next day. I got the following message next day:

I spoke with the lead contractor and we cannot properly give an estimate without knowing if supply lines, valves and or cartridges need to be replaced. We have done 2 repairs for these systems and our experience with the product has not been good. We unfortunately cannot commit to this job.

We hope you can find someone who can easily install it for you. We apologize.

Thank you,

I wasted my 3 days. How could you not know when you've looked at everything in person? Not very professional to say the least.

Catherine A.

8/23/2019

After suffering with the Chinese water torture of a slow dripping shower faucet for a couple of weeks, I bit the bullet and called Plumbing Care Inc. They were super responsive, getting me an appointment the following day and their guy showed up on time! He was super nice, fixed the problem and now I can sleep again! Thank you Plumbing Care Inc. Highly recommend!

Jiggy L.

2/20/2017

Mike A was my Technician.

He was very professional and informative. He made me feel comfortable and well informed of the process. We will definitely keep using Plumbing Care and ask for Mike for future work.

Kay S.

6/26/2017

Great service and great technician!

Came out within 12 hours of my initial call to them on a Sunday. Technician was polite and was able to complete the work quickly. Quote was given prior to starting work and was over half of what we had been quoted for the job two days prior by Advanced Plumbing. Not hard sales tactics, just great customer service and great quality of work! Will definelty be using them again for any future plumbing issues we may have! Highly recommended!

Omar B.

06/11/2019 12:00:00 SA

I called the company and it happened that Dragan was available and he stopped be within 1 hour. He was nice and professional and got the job done.

Barbara F.

11/26/2018

Highly recommend Vince. He cane out on short notice for my broken garbage disposal - and was able to fix it, saving time and money. He also performed annual maintenance on a tankless water heater and checked water for softener settings. Pleasant, professional and courteous.

Whitnee W.

3/24/2019

This company is awesome ! I would recommend for an emergency . The tech was great and knowledgeable! He came and replaced a sensor on my hot water heater and it only took 10 min!! I was very thankful however I do believe it's over priced. $300 later BUT I was able to take a nice hot shower !

Joanne C.

5/29/2019

Alex came out as our shower faucet had broken. He had to open the opening, remove the face plate, redo some pipes, put in a new face plate and shower faucet. He was professional and efficient. I would highly recommend him and Plumbing Care.

Sangam S.

7/20/2018

They installed 2 toilets in my home last year, within 6 months, one of them leaked. The toilet wasn't seated correctly on the wax ring and the wax ring got compressed on one side and leaked. We saw the leak in the ceiling below the toilet and called another plumber to take a look, without knowing what is leaking. Now Plumbing Care is refusing to pay for the damages, saying I should have called them to fix the toilet, but I didn't even know the leak was from toilet. I called insurance, they recommended a plumber and I called that guy to fix the leak.
Very unprofessional.

One clarification on the comment from the owner.
The report did say the leak happened because of a faulty ring. The ring was faulty because it was not installed correctly, instead of placing it the center of the ring, it was off center and crushed the side of the ring. That's why the diagnosis of leak was faulty ring, it is a slab of wax, what can be wrong with it? if you installed it right. You had changed 2 toilets, it worked for the other one, no leak there.
The picture I sent you doesn't have the ring, it is the metal plate below the ring and that is centered correctly.

Andrew P.

10/21/2019

Excellent prompt and efficient service!

The toilets in the house started backing up late Sunday night. Tried the usual remedies from online to no avail. Called Plumbing Care first thing Monday morning when they opened. They gave me a window from 11am- 1pm to show up and check it out. Bill, one of the technician, was there right at 11am.

He troubleshooted things and installed 2 new toilets in the process. Very knowledgeable and personable too. Will be calling Plumbing Care for other plumbing needs in the future.

Brooke M.

10/02/2016 12:00:00 SA

We have called upon Plumbing Care twice and really appreciate their quick response and prompt service - you can't afford to waste precious time when it comes to your water heater and/or plumbing!

Scheduling and service has been professional and courteous for each visit, and I feel confident recommending this company to friends and neighbors.

Jessica O.

11/17/2018

THANK YOU ERIC!!!!! You are my new favorite person!

Moved into a rental house and felt like I had moved to a 3rd world country despite being an expensive, supposedly nice place and we are the first rental tenants. No hot water coming out of the faucets, into the dishwasher, or into the laundry (how did the owner live like this?!). The first plumbers (different company) came out and said it required the whole house to be repiped. You know no owner is going to repipe the house for a tenant. So they sent in Our Plumber and Savior, Eric for a second opinion, on a Saturday afternoon no less!

Eric was thorough, respectful, calm, and had a 'get it done, no big deal' attitude. He got into the crawl space to check it out, was checking out the water heater, checking out all of the faucets, etc. to assess the problem. He got right down to business checking everything out, letting me know what he was doing, speaking with his supervisors and our property management company to make sure that everything was good to go. After he had finished one faucet, he moved on to the second faucet. In that time he thought of something that could make the first faucet even better, so he went back. I love that 'good enough' wasn't 'good enough.' He wanted to do the best job!

He got the job done. He was clean in our house, respectful of removing shoes and putting a throw down etc., put everything back in place that he had moved, showed me his work to make sure that I was happy with it, was just generally awesome, and best of all, ALL of our faucets had hot water when he left. He showed up early to the job, calling first to make sure that it was okay and we were available. He finished in great time. Overall, I hope that if we ever have more plumbing issues (please no!), they send us Eric again.

Seriously, THANK YOU ERIC for being awesome and getting us hot water. I can now wash dishes, no excuses. Damn you, Eric! :)

Joe B.

12/13/2018

I used PC before 2 years ago for a new hot water heater and was pleasantly surprised the same technician came. His name is Boris, again he did a great job! Clean, professional and his work flawless! Thanks Boris! PC has a great worker in you!

Ken C.

09/11/2020 12:00:00 SA

I called Plumbing Care yesterday. Alvictor came today. He gave me a quote and fixed the leaking pipe in about an hour. Quick and good service. Thumbs up.

Kevin M.

6/16/2019

Had a broken pipe outside my house and they fixed it promptly and professionally.

Price seemed fair to me and work done well. Would use again if I had any more plumbing needs

A C.

02/08/2019 12:00:00 SA

If I could give 6 stars I would. The burner on my water heater cracked and the valve was faulty, it looked like it could shoot fireballs out when heating the water. I called Plumbing Care first thing in the morning and was greeted with a friendly staff who was prompt at scheduling the appt. Immediately after getting scheduled, I was contacted by Martin as he knew this was a common problem with the brand of my water heater and there was a big recall. I didn't have to explain the problem, he already knew what needed to be fixed. He even walked me through the steps on how to claim proceed with the claim/warranty with the manufacturer.

I got the typical run around from the manufacturer that they didn't want to cover the labor on this service, only the parts, unless I used one of their recommended servicers. Which is odd since on the manufacturers website, this company is listed on there! I talked to different reps and called back multiple times with no luck. In the meantime, I was in contact back and forth with Martin about this and again he knew about this and told me not to worry about it, he would have someone from the shop take care of my issue.

That's where Rupa comes in, she was responsive, fast, quick and she made sure everything was set and taken care of.

Martin showed up earlier than expected, was professional and knowledgeable about water heaters, the internal workings, california code etc. Installation was done in about 30 minutes, he double checked his work, cleaned up and was off.

I could go on and on about their great customer service, knowledge, professionalism and I will definitely be using them again for all my plumbing needs and would highly recommend them to friends and family.

Robin L.

6/26/2018

Have been here several times.. just came out last week. I'm always in shock at how little they charge me for the job they do. Recommend highly!

Andrea N.

01/05/2019 12:00:00 SA

This review is overdue as the service was done last month, but I was/am quite pleased with the customer service and quality of service provided by Plumbing Care. The gentleman who came out to look at our plumbing issue was prompt, knowledgeable, explained things well, and very nice. I would definitely recommend Plumbing Care!

Linda R.

5/25/2018

Plumbing Care does excellent work and provided beyond excellent customer service. They added new plumbing to our addition and integrated it into our existing plumbing. A team of experts came and looked over our plans ahead of time so we they would know what materials and tools would be needed. They cleaned up after their work. We changed our minds a few times about he placement of the plumbing and they came back immediately to meet our needs at no additional cost.

I definitely recommend them for your plumbing needs.

Rick M.

5/16/2020

Called Plumbing Care this morning with a water heater problem. They responded within an hour. Tyler diagnosed the problem and made the needed repair. Will definitely use this company again.

James V.

5/15/2018

Best plumbing company in San Ramon by far. I called for a service at 10 pm. Martin returned my call in 5 mins and was at my home the next morning at 9 am like he promised. My Navien tankless water heater was not producing hot water. I needed a new water valve regulator and Martin had the right part in his van. The total repair took only 30 minutes and he also examined the entire unit to make sure everything was working properly. Martin showed me the defective part and knew exactly what to do. Martin charged me for labor but not for the part since Navien has a 5 year warranty on parts. I will definitely be calling them in the future since they are local and give prompt courteous service and very honest. Thank you Martin!

Ajay S.

4/28/2019

They are awesome!

My toilet pipeline was making beating noise behind the wall.
Called them and they showed up within 30 min, the gentlemen looked and it and fixed it in no time.. and they did not charge anything as there wasn't a significant repair involved.. what else can you expect?
Perfect customer care and super fast response time.

Gregory F.

9/23/2018

Best plumbing services ever in San Ramon. Dima resolves all our issues professionally and effectively. Thank you!!!

bruce w.

03/06/2020 12:00:00 SA

Had a gas line issue. They promptly responded and did a great job problem solving while providing a competitive quote. The workers did a nice job while explaining everything (don't want to mess with gas lines). They were all very nice guys too.

Nick K.

03/04/2020 12:00:00 SA

Our bathroom upstairs was leaking into our powder room downstairs. After explaining that I had replaced the diverter myself and that I may not have installed it properly, the Plumbing Care professional quickly concluded that was leaking. He had to add on a copper extension and installed the diverter properly. No more leak.

Kenny Z.

05/06/2020 12:00:00 SA

Attic/crawl space cleaning company found a couple of leaks in the crawl space. Found them on yelp so decided to give them a try. They were able to come out within 30 minutes and diagnose the problem and changed the pipes right away. 1 yr warranty on their work and materials, will use them again if I have to.

Blue B.

7/31/2018

We had to replace our leaking hot water heater in June. Called them around 1 o'clock in the afternoon to get an estimate, and the tech came around 4 that same day to look at it. He replaced it by noon the next morning! Fast and friendly service!! He took money off for mentioning we found them on Yelp, and for paying in cash. Highly recommend!! Thank you.

Daniel K.

04/05/2018 12:00:00 SA

I just got my Rinnai tankless water heater installed by Alex. From beginning to end, great service and professionalism all the way around. Alex first came out for onsite estimate and provided clear explanation and written estimate for the job. On the installation day, Alex came on time as promised and got the job done within estimated timeframe. Very satisfied with the work and customer service!!

M L.

03/03/2018 12:00:00 SA

Boris has now saved us twice on bathroom sink issues, the first of which was very difficult to fix.
The initial issue involved stripped threads on the main (house) pipe where it connected to the bathroom sink pipe. (My handyman and I had tried to replace the sink pipe - never again.) Boris came in, looked at it, saw how bad it was and just started working.
I hadn't asked about cost since we were desperate to get it fixed and I was only hoping it could be corrected without much more involved (and expensive) measures. Let me tell you, after working on it myself for a couple of hours, I was not optimistic.
Boris worked for a good long time. Finally, he came out of the bathroom and told us the pipe was fixed. I was surprised and elated!
I braced myself for a hefty bill as I had not asked for an estimate and he had certainly worked hard - but no, the charge was very reasonable. It was obvious to me that his priority to was to fix the problem and do the job right, not to take advantage of a helpless customer; a rare thing in the Bay Area in this day and age.
I now call Plumbing Care for all my plumbing needs. Needless to say, I always ask for Boris.

Kathy N.

05/02/2020 12:00:00 SA

Tyler arrived promptly. Quickly assessed the problem, got right to work and fixed the problem thereby preventing the water to the house being shut off the entire weekend. The pipe in the garage was leaking and would have flooded everything in the space. This all occurred about 5:00 on a Saturday afternoon. We will use this service from now on also for our rental properties. They deserve the highest rating.

Neda M.

2/19/2016

Fast and quality service!!! I had my water heater pilot go out and wouldn't stay lit. I called several places and everyone was telling me it would be at least 4-6 hours before they could come out. Ruba and Martin to the rescue!! They were out in LESS THAN 1 HOUR to repair my unit. Martin knew what the problem was right away and was in and out in less than 15 minutes.

I would definitely use them again and highly recommend their service!

Fred A.

3/29/2016

I had a pretty large whole in my main water pipe.
Boris came, and he was just amazing, very friendly and honest. I had a few estimates much higher than his for the same job.
He did the work, he was very dedicated and asked me to call him back if there was any problem...
I have just found the guy I will call fory plumbikg problems.
Thank you again very much!
Fred

Ramon C.

11/14/2019

Friendly, professional, reliable staff at reasonable rates! Called them in the morning and they took care of our main water line meter regular valve leak issue the same day! They even brought their shovel and saw to dig and cut the protruding tree roots that may cause potential harm on our main water line. Will definitely call them again to take care of our future plumbing needs! Thank you Plumbing Care Inc!

Jeffrey W.

3/26/2017

Eric did a professional job in installing a new toilet, reinstalling a defectively installed tankless water heater and installing a state of the art main valve for our home's water supply.

He was courteous, and his work professional and neat.

The prices were transparent and very reasonable.

I would highly recommend Eric and PC Inc. for any future plumbing job.

Kellianne R.

06/09/2016 12:00:00 SA

My husband and I just moved into our new house and noticed the water shut off spigot leaking outside of our house. We called Plumbing Care because of their fabulous reviews and not only were they available right away to come take a look at the leak, they had no problem doing the work right then! I was at work and my husband at an appointment, so we couldn't be there to discuss the problem or meet the plumber, but the spigot was on the front outside of our house so he made due. It was fixed when I got home from work and I was very satisfied.

After a few weeks we noticed a puddle surrounding the same spigot we had just had repaired! We called again and explained the situation, Plumbing Care dispatched someone at their earliest appointment available. When they came back they spent 2 hours searching for the issue, digging up the dirt around the pipe, patching the pipe, and reburying it. After the two hours of work, they didn't charge us! We will definitely recommend them, they stand by their work and are quick to respond!

Eileen A.

7/13/2020

We had a water leak late in the day. Water was seeping out from under our pavement on the side of my house. Plumbing Care was the only company willing to come for this emergency. THESE GUYS ARE EXCELLENT! They stayed til 1am that night working hard so that we would have water the next morning. It was a long tough job that was finished a day later. Their pricing is fair and reasonable. I am so grateful. This is a dependable company! I wholeheartedly recommend them!

Christopher N.

08/08/2016 12:00:00 SA

Update: I've used this company 2 additional times and I am still very impressed with their service and quality of work. Gas line, shower install, main water valve, and tub install coming. Great company

I was skeptical with all the high reviews (fake accounts, etc) but I took the plunge and was very impressed. They communicated timelines and process clearly. In my case, the gas line was extended perfectly.

They are locked into my phone contacts and I have additional plumbing jobs coming. After all, my shower now leaks after I fixed it last night. ;)

Linda T.

3/13/2018

Our water heater was leaking. I contacted Plumbing Care in San Ramon at 8:45am and Martin A. appeared before noon on the same day.

Martin was knowledgeable, professional, courteous and customer oriented. He provided a reasonable priced estimate and replaced our 75 gallon water heater on the same day.

I highly recommend Plumbing Care (reliable and local company) for your plumbing needs.

Sue F.

05/06/2016 12:00:00 SA

Definitely a class act. 100% customer oriented. Initially I wasn't satisfied but after contacting them, they went above and beyond to make sure I was happy with their service. I am not sure if I have ever dealt with a business that so genuinely cares about their customers. I highly recommend them for all of your plumbing needs. Martin and his wife Rupa definitely know how to run a successful business. I will never use anyone else!

Alison K.

06/10/2018 12:00:00 SA

I can not say enough about plumbing care. Sunday late afternoon after spending all day installing a kitchen sink faucet I could not figure out why it was still leaking. Called plumbing care. From the woman who answered the phone to the manager that called to set my appointment and to Zhivko who actually fixed my faucet, every one I dealt with was friendly and professional. I will definitely be using plumbing care for all my future plumbing needs. Thank you Zhivko... you rock!!!

Rs N.

04/09/2020 12:00:00 SA

My gas water was having an intermittent issue with heating and after giving them a call they responded immediately. My heater was under warranty and luckily they had the part in stock and came next day to replace the gas valve. Few weeks later I had a similar issue and again they showed up the same day to diagnose the problem and replace the necessary parts at no charge since they warranty their work for a year. I'm very happy with the service and recommend them as the price is reasonable and more importantly very responsive and courteous.

M. K.

10/13/2016

Boris came to my property spend 30 min gave me a great work estimate. They changed two toilets, a kitchen sink, and a complete shower system. They have just moved from San Ramon to south OC. Martin the owner came to supervised for a bit. He came to Costco where I bought the toilets and Martin hauled and delivered them to my home. He hauled the old ones to dump too. No extra charges. No trip charges. No hidden charges. They were so professional and polite. They cleaned after themselves. I'm a realtor and I deal with plumbers and technicians often. Plumbing Care Inc. Is awesome. I highly recommend them to my friends and family from now on. I gladly give them 5 stars.

Aaron B.

02/04/2018 12:00:00 SA

My on demand water heater went on the fritz on a Saturday night. I tried to diagnosis it on my own but the internet didn't give me the answer I was looking for - I needed a professional. I'm a realtor so I have a lot of resources but no one I called was able to come out on a Sunday. Yelp to the rescue. Plumbing Care Inc had great reviews and did service calls every day of the week. I called at 7:50 am and by 8:10 I got a call back. Before 10am a tech was at my house and quickly diagnosed the issue, there was no charge for the inspection. He didn't have the part but was going to make some calls to see if one of the other drivers did. Turned out one of them did but it was over an hour away. Our tech worked out his schedule so he could pick the part up while servicing another job and then return in the evening. He quoted a price that felt fair given the circumstances and communicated with me via text message to keep me updated on his timing etc. Showed back up around 6:15 and had my water heater back up and running in about 10 minutes. I'm SUPER happy with the service and the experience and would highly recommend this company. Thank you!!!

Andrew C.

09/11/2018 12:00:00 SA

Needed to fix a down tank-less water heater and had no idea who to call. Plumbing Care, Inc. was one of the recommended plumbers from the manufacturer and I gave them a call. It was already late in the afternoon, but they were able to get there the same day. They did not charge for the trip or to look at the problem and give me a quote to repair on the spot. The price was extremely reasonable and the hot water was back within 24 hours of going out. Eric was extremely helpful, professional had great communication with me. Would highly recommend and will be using again.

Alex T.

3/22/2020

Thank you for coming within the hour of the call and replacing our garbage disposal. Great service!

Horace H.

6/18/2017

Vince installed my tankless water heater and went above and beyond the call. It was a pleasure doing business with them and I highly recommend Plumbing Care for any need you have. I am very happy and you will be too. Vince also helped to repair a front outside faucet that was leaking, so we killed 2 birds with one stone. It was a long day but everything worked out great. Thanks again Vince and Plumbing Care!

Srirang H.

06/06/2019 12:00:00 SA

This is really prompt and really professional company for all plumbing needs. I had to get new Gas Pipe drawn for the kitchen and the team at Plumbing Care showed up on time and gave he quote. They scheduled the job and got the entire thing done in one straight day. Very thorough, clean and in the process they helped fixing fence in the lawn. Emil and his partner were great.. I would definitely recommend them if you want to get the job done Right and On time...

Guess W.

12/28/2018

Martin and his team are thorough, professional and respectful. We wanted to use a gas range instead of an electric and it needed a 60 feet line from the gas meter to the range. Emil called ahead and let me know he was going to be there. I had requested for the gas line to be run from the attic and then into the crawl space so as to minimize visibility in the garage and on the outer wall. He spoke about pros and cons and he made it happen. He spent about an hour in the crawl space installing the pipe. The entrance to the crawl space was in the opposite end of the home and it was a tough job to haul his equipment and get the job done.

Here is what I loved about the service:
- Professional and clean: They are respectful about your place. They take off their shoes inside the home and Emil even cleaned all the dry leaves that blowed in as he was working in the garage that was open. They sealed up all the holes that were drilled with caulk and ensured there are no holes or gaps along the pipes.

- Responsive and open communication: Martin was super responsive about questions, scheduling and pricing. Both Emil and Martin were open about options, pros&cons and

- Ownership and dedication: They (like most other contractors) ran the permit and Martin was on site during inspection. He answered all questions of the city inspector. Martin adjusted the height of the range, installed the appliance and ensured that he was delivering value rather than my job was to get the line done, anything else will cost you more. He was also ensuring that I was prepped for the inspection by giving advice about ensuring CO and fire alarms might be tested during the inspection.

Overall, I think they run a super tight shop. I would recommend them to anyone and I would reach out to them if I need to address any plumbing issues around my home.

AJ M.

01/06/2020 12:00:00 SA

Tyler helped us get our water heater back up and running when we returned home and found the controller valve wasn't working. Plumbing Care had replaced a controller valve for another water heater we had and Martin did an excellent job with that so we used them again. The job was done quickly without any attempt to upsell me to something I didn't need.

Ashton M.

5/13/2018

Dimitri was excellent in quality of his work, quick communications, and prompt availability. He went above and beyond in not only taking care of the work he was asked for but to even to fill in for essential tasks that were key in completing every job. We were extremely happy with his work and communications and kindness and would love to work with him again!

Jay P.

08/04/2018 12:00:00 SA

Dimitry is The Man! Super quick response time from Rupa and diligent follow up. They went out of their way to assist as soon as possible and delivered flawlessly. Local business, excellent/friendly/fast service, and valuable expertise. Greatly appreciate the help!!

Kelly V.

12/11/2015 12:00:00 SA

George was easy to communicate with to coordinate his arrival time. He assessed the situation based on what was needed & not my assumption. 2 hairy p-traps to clean not full snake the drains. I appreciate the honesty & quick service. He even gave me tips on how to self maintain the sticky drains.

Responsive too. I called @9am & they were able to be here by 1pm. Happy with my 2 clean, flowing bathroom sinks. Thanks!

Iris W.

7/27/2018

Emil is the best! He resolved both our clogged shower drain and dish washer leaking problems effectively. Great service and very thorough with his work. Thanks again, Emil!

Mike R.

7/24/2018

The best customer service from the most friendly and accommodating staff. The technicians are intelligent and very thorough with their work. They arrived on time, worked cleanly and efficiently. Thanks again!

Sue O.

3/15/2016

After one of our sump pumps went out I checked Yelp and called 4 plumbers for quotes. These guys were 1 of the two most reasonably priced, and readily available. They were friendly, helpful and did quick and thorough work. I would use them again in a heartbeat!

Haley J.

07/08/2018 12:00:00 SA

Quick, easy and painless. Qualities I love in a plumbin company. I called around 5pm because my sewer line had popped open and was porin out everywhere. Boris was at my door by 6:30pm and the problem was resolved by 7:30pm. Very reasonably priced as well! Can't ask for much more. Will be using them again in the future.

Dhruv G.

1/16/2018

Woke up one chilly Saturday morning about two weeks back, turned on the kitchen faucet, and the handle broke right off! Way to start the day.
Called Plumbing Care based on existing Yelp reviews. They were super nice and courteous, had a technician (Dimitry) in my home within few hours. Made a run to Costco in the meantime to pick up a new faucet.
Dimitry was excellent, he had the thing installed and working real quick. He cleaned up and everything after wards, and even checked in a few days later to make sure everything was ok.
Great experience, would call them back for any future plumbing needs!

Zhong Z.

07/07/2018 12:00:00 SA

Boyko did a fantastic job fixing our shower. This is the fifth time I used their service. Always reliable and on time. Hands down the best plumbing service provider in the area!

Tom A.

6/29/2018

I have used plumbing care a few times. They installed my gas line for my outdoor firepit. Amazing customer service and the pricing as aspected. It was easy to make an appointment as well.

I would definitely recommend them!

Laura H.

08/09/2017 12:00:00 SA

Bait and switch...$4300 estimate to install a$1100 water heater. Don't use this company

Edit-Rupa, I was there at the estimate. We have a tankless water heater already so I am familiar with the process. What you did was look at our address and tack on as much as you could get away with. We are familiar with that process, as well. Good luck to you.

Also, we had another plumber come out an hour later and fixed the existing tankless. A service you didn't even consider offering.

Rebecca D.

10/01/2018 12:00:00 SA

Another Plumbing company (chosen by my home warranty, American Home Shield) had come to my home to replace a kitchen faucet & upstairs shower spout. The company was very unprofessional and performed shoddy work, so American Shield allowed me to pick another plumbing company to fix the errors made by this the other company.
Eric from Plumbing Care Inc came and did a thorough job. He was professional, courteous, knowledgeable and was able to fix the errors expeditiously! I will choose Plumbing Care Inc. for all future work in my home! Thank you, Eric!

Barbara P.

1/27/2020

We had 2 upstairs toilets backing up into a downstairs shower and a downstairs toilet not working at all. Called Plumbing Care on a Sunday at 2:30pm and they had a technician, Dragan, at my house within an hour. The promised time was before 4pm and Dragan called me at 3:05 to let me know he was leaving a job and would be at my house by 3:30. They were done and cleaned up in under 30 minutes. Clean, professional, and friendly. In addition he gave me future advice. Highly recommend. Price was also quite reasonable for a sunday emergency service call.

Robyn M.

1/27/2020

I contacted Plumbing Care at 7AM on a monday morning after my downstairs flooded as a result of my toilet overflowing. They responded immediately and had a technician at my house within one hour. The technician, Alvictor, was extremely professional and took the time to explain his repair process and all of my options. I was very pleased with his execution on repairing the clogged pipes and installing a new toilet. He took great care to clean up and leave everything exactly the way it was. I will definitely use Plumbing Care if needed in the future. You have a great employee in Alvictor!

Max G.

2/22/2018

Speedy and professional work! Dispatch called to let me know they were running alittle later than expected. Once they arrive job was completed with no issues

Mark N.

11/23/2019

BILL IS THE MAN! We had a fridge delivered late yesterday but our copper pipe was leaking significantly. Plumbing care gave us advice and got us someone the next morning. Bill showed up early, gave us options, and helped us choose the best option for our situation. Definitely recommend.

Ron H.

11/22/2015

Our water heater went out (emergency - was leaking everywhere) at 5:00 on Sunday...After calling a few places (with no luck), I saw Pluming Care Inc. on Yelp. I called them and they were at my house by 6:30 with a new water heater! Martin was professional, friendly, and knowledgable. He explained what he was doing every step of the way and was also able to answer all my questions relating to the job. By 9:30 the job was done, amazing for a Sunday evening.
If you want a great quality job with friendly professional plumbers, and competitive pricing, I HIGHLY recommend this company. Very satisfied.

Sarah K.

9/16/2018

Fast resolution. Almost same day recovery
Good service. A bit pricey. But recommend when you have emergency

Sam S.

11/03/2015 12:00:00 SA

I need some plumbing work for a pipe in the front of the house with a pinhole leak and the hose bib was also broken off. I also needed my garbage disposal to be replaced. I have been reading Yelp reviews to find a reputable plumber and came upon Plumbing Care, Inc that has perfect ratings.

However, they are based in the East Bay and I'm located in Foster City, might be too far for them to do this job. I contacted them and spoke with this nice lady named Rupa, she said no problem and would send someone to my house. She was very patient with me and explained to me the exact cost for each job and that I would get a 1 year warranty.

On the day of the job, Bobby the plumber came early and he was very nice. He proceeded to do the work and was very professional. After the jobs were done, he demonstrated what he did and tested the system with me.

I usually do not write reviews on Yelp but I felt like I had to due to the awesome experience I had with Pluming Care, Inc. Two thumbs up.

Laure B.

05/08/2018 12:00:00 SA

I dealt with Plumbing Care a few times for minor repairs. I found them to be a very friendly and efficient team. Last time they came right after a major leak in my water heater. It was around 6:30 pm. Boyku immediately took charge of the messy situation and replaced the water heater that same evening with a smile. Thank you you are the best!

Y K.

4/29/2018

We have used them on multiple occasions for our plumbing emergencies. They are quick and easy to schedule with. I have had 4 different plumbers come out on different occasions and the experience have all been positive.

Sally B.

10/28/2017

Plumbing Care will be my go-to company for any plumbing jobs in the future. I was sent a replacement part for my kitchen sink which after it was installed I realized it was not the correct faucet. One call to Plumbing Care and they had a service person here within an hour and they replaced it with the correct faucet at no charge. This is a company that stands behind their work. Very reasonable fee, especially having to redo the job the next day.Highly recommend!

Nick S.

8/26/2016

Had a drainage issue. Nick was great, very professional, showed up on time & did a great job.
Im not surprised that they have a 5-star score! Highly recommended.

Dean C.

01/12/2018 12:00:00 SA

From our first phone call with Deborah, to the immediate response and excellent service from Dimitry, I highly recommend Plumbing Care. Very honest and friendly service.

Scott M.

01/10/2018 12:00:00 SA

Eric, the Plumbing Care professional was quick and did a great job. I was surprised at how cost effective the valve install was for a weekend project. Overall, I would say Plumbing Care provides a great value

kelly n.

10/26/2019

Have to say these folks are pretty great. We have the worst tankless water heater ever - Nortiz and they have been champs trying to get that thing to work. I have been frustrated that our brand new water heater is such junk but these guys have kept their cool and been great partners in navigating the numerous problems. I highly recommend them.

M M.

7/19/2018

I used them twice, once for a faucet and today to install a new toilet. They guided me each time with recommendations of what to purchase, and both times they were right advising me on features I had not considered. They were also flexible to allow me to return the toilet I bought and exchange it only to return later and install the other one. They were punctual, reasonable, and professional. I will definitely call them again for my next plumbing need!

Gary J.

07/05/2018 12:00:00 SA

I made an early morning emergency call to Plumbing Care Inc. before they were opened fo business. The main between our house, and the street was clogged, and making a mess in the front yard. I received a call back within 5 minutes of them opening, and they were able to send Dimitry out two hours after that. When Dimitry showed up, he pretty much knew what had to be done right away, and my problem was resolved soon after. I couldn't have asked for anything more!

Sharon O.

2/24/2018

We came home late this afternoon with water coming out our garage and down the driveway unexpectedly. After 12 years, our water heater gave out. We called Plumbing Care right away and was happy that Boris was back to help us! He was quick and efficient to assess and replaced our unit the same evening right away and also evaluated our master shower broken fixture at the same time. They didn't hesitate to service us late on a cold, Saturday evening and complete the job well. We can always rely on Boris and the Plumbing Care team! Highly recommended!!

Shashi K.

10/03/2019 12:00:00 SA

I can see why he has so many Rave reviews. In one sentence, impossible to get such plumber who is pleasant, responsible, no whining, complete the work like a champ. Good job Martin! We found a plumber forever.

James M.

9/23/2017

Found them via Yelp, as last place I used appeared to possibly overcharge. Eric Canayo evaluated the leak between the water main and the house/yard system and came up with a good solution to fit within a small plumbing space. They gave me a same day appointment to check it out and provide an estimate, and the same nice guy (Eric) returned promptly the next day to do the work at the price / time he had quoted. It appears to be quality work and no more leak, and with the warranty I am confident it will be a permanent solution.

Erika Y.

1/26/2018

I was dreading the day, but my 25 year old water heater finally quit on me. I looked on yelp and saw that Plumbing Care had really high ratings and gave them a call. Since my water heater wasn't leaking and just not producing hot water, I set an appointment for 3pm the following day.

The next morning it had sprung a leak! I called Plumbing Care and they were so kind as to move my appointment up to that morning. What a relief! My concern was that the leak would get into the wall, and that would be a whole other problem.

When Vince arrived, he shut everything off and drained the tank. He explained everything step by step. Since my water heater was up on a 2-3 foot platform and 75 gallons, he informed me that he would have to wait for help. While waiting for the tank to drain, he left to pick up his other two coworkers and said he would be back at 3pm. They were back at 3pm on the dot and proceeded to disconnect and remove the old water heater and install the new one. By that night, I had a brand new water heater installed. And he even cleaned up the water that was on the platform!

Plumbing Care gave me peace of mind knowing that everything was taken care of! Thanks guys!

Maryam S.

1/26/2018

Efficient/Professional and reasonably priced. I've used them twice for replacement of toilets and have been happy both times!

Reggie T.

10/27/2017

Local friends...I highly Recommend Martin and his team. My water heater of corse died on me on Sat night! Not only were they available to help me on a Sunday but they were amazing. Great customer service, very efficient, clean and reasonably priced.

Brittany R.

10/25/2017

Boris came and did a great job unclogging our sink in a timely manner. He was very nice and we were happy with his work. We will definitely use them again if we have any issues!

R L.

1/14/2018

Dimitri came to our house and was incredibly knowledgeable, friendly and gave us honest advice about our plumbing issue. He called ahead and was waiting for us outside at our scheduled time.

He didn't perform any services as all my work ahead of time was what he would have done. No charge for coming out. I would highly recommend his services!

Rick L.

Tom W.

10/25/2018

Just had Martin come out to replace my water heater which had started to leak this evening. He was incredibly professional, courteous and did a fantastic job getting my old tank out and a new one in place within three hours of calling for service. This was an after hours emergency call and the price was the lowest bid from other plumbing companies I called who also could not come out until tomorrow morning. I'd have them back any time I have a plumbing problem and I'm very grateful for the after hours response.

Scott H.

05/01/2018 12:00:00 SA

Thanks to Yelp I chose Plumbing Care Inc. Vladi and Alex were awesome. Professional, quick and clean. They arrived early in the window to arrive and were finished in under 3 hours replacing my water heater that died the night before. Upgraded connections, a drip pan, a really good job. I am glad I called those guys!

Justin S.

12/19/2017

They were right on time. Did excellent work. Cleaned up. And it was a very fair price. Would happily recommend. Also great as the water heater had just blown out. Emil was our guy.

Derek N.

7/26/2017

These guys are awesome!! Everywhere else was quoting us double the price. They did an amazing job and didn't try to sell me other services I didn't need. I highly recommend them.

M. R.

02/01/2020 12:00:00 SA

I had a water leak coming through the wall in my garage. Dimitry is very experienced and was able to quickly diagnose the problem - a leak in the bathroom drain pipe. He then carefully and methodically began to remove drywall to minimize damage to the wall. He found the leak and repaired the pipe. He stayed to ensure the leak had been repaired. He also cleaned the area before leaving. Dimitry's professionalism and reassuring words were very much appreciated.

D. M.

5/16/2017

We had decided to have a tankless water heater installed and had researched brands and plumbing service companies. We decided to have Martin at Plumbing Care install our system. Martin and his crews were very helpful in considering our desires during the install process and all was done as requested no questions asked. Plumbing Care were always on time and very clean, what a pleasure to work with.
During the time at our house we had a leak under the hardscape in our yard, Martins crew found the leak even though the original diagnostic work was in the wrong location (not their diagnosis) and even broke open a second location without a surcharge.
Again, Martin and his crew were great, will be calling them back in the future if the need arises.

Vinay P.

1/28/2020

We reached out to Plumbing Care Inc. last week. They sent out Tyler for the job. Tyler was great. He provided a couple of options and suggested the less expensive option based on his assessment. He fixed our issue in no time. He cleaned up the area and was always walking with the shoe covers inside the house. Very impressed by the service from Tyler and Plumbing Care, Inc. I now know who to call for all plumbing related needs.

David A.

12/01/2017 12:00:00 SA

We called Plumbing Care to replace some valves in our laundry room.
We are replacing our washing machine and the installation guy instructed us to replace the valves as they seemed to be stuck.

It took Mike the whole of 2 mins to shut off the valve and diagnose that the problem was our water hardness (he even tested our water too).

He was very helpful and friendly and answered a bunch of other plumbing questions we had around the house.

Plumbing Care will be our go to plumber in the future.

Nicolene O.

2/24/2015

We had a big slab leak at our house and we didn't have a go-to plumber. A family member gave us Martin's number, after having had a great experience with him. I made an appointment with him for 2 weeks out, since I couldn't get time off to be home for repairs for a while. He arrived on time for our appointment, gave us some options and a quote. When I confirmed with him that we'd like to hire them he pulled a permit and gave us a start date.

His crew arrived before the start time on the start date, but they didn't come to the door until their actual start time (which was good for me). They were a very nice group of guys. They ended up asking to stay late that evening and finish the job, instead of returning the next day. This was fine with us and they finished the job late that night and we had running water again.

We also had them repair our rocking toilets.

We have since had it all inspected by the city building inspector who found no issues. They were a nice and courteous group of guys. Martin is VERY good with phone follow ups or calling to let you know he is on his way.

It was a big job and we knew we'd have to spend a pretty penny on it, so we wanted to go with a plumber we felt we could trust.

We are extremely pleased with their work and we'll definitely recommend them to friends and family, and use them again in the future.

Jeff M.

9/18/2018

leak in sprinkler main and valve, required me to shut water supply to house.
Extremely fast service!
Quality repair!
Fair pricing!
WILL ALWAYS USE Plumbing Care for my plumbing needs!!
JM
San Ramon

Yvette V.

3/31/2018

This company exceeded my expectations! I called at 2pm and there was a plumber at my house by 4:15. He was respectful and professional. By 4:45 my sink was unclogged and my garbage disposal was working. Mind you, this was a Saturday! I highly recommend this company a million times!

Laura D.

5/17/2017

Ive used Plumbing Care twice. They are committed to customer satisfaction and will go out of their way to make things right. First time they came out next day and installed toilet for fixed fee. I was happy with their service and the rate was fair. Second time I called to install a garbage disposal and they never showed nor returned my phone call. I left a yelp review and the manager immediately called and sent someone out after hours to install the disposal. And he did it for free to make up for my inconvenience! Sometimes service doesnt go as planned. What makes exceptional companies stand out is how they handle problems, and Plumbing Care handles them well. They are back in my bookmarks.

Robin H.

09/03/2018 12:00:00 SA

Plumber Care replaced the elements in the water heater. It was done efficiently and on time. I am glad I called Plumber Care.

Dennis D.

3/18/2018

Water heater started leaking in the garage. Dimitry and Amo were able to trace the leak up through the Noritz tankless water heater and determine it was the heat exchanger. Repairs were going to be costly and take a long time as the parts were hard to find. Instead, Dimitry and Amo were able to put in a brand new unit same day and have us back up and running quickly.

Also love the recirculation upgrade as now we don't have to waste a bunch of water in the morning waiting for hot water at the sink.

Easy to set up an appointment. Dimitry even called and said he was free early to come by. Everything was thoroughly explained and we were back up and running quickly. Would definitely use again.

Jaya K.

01/08/2020 12:00:00 SA

Our shower drain was clogged and not only did I get a same day appointment but the plumber, Kyle, came early. He gave a reasonable estimate and finished the job within 15 minutes. I would highly recommend them.

Steve N.

2/13/2019

Special thanks to Plumbing Care, Inc for the prompt response for tankless water heater inspection/replacement. Vince came out to our home yesterday to provide the estimate and was back within an hour to replace the tankless water heater. Worked until 9:00P to get the job done and did quality work on the install. I will definitely recommend your company to friends.

Denny L.

10/25/2017

Had a leaking ice maker valve so called around for help. Plumbing care was able to send a tech out later in the day to estimate the work. The price was good however the tech did not have the right replacement part and also another service provider was able to confirm an appointment for an earlier time. I would definitely contact plumbing care again for any plumbing needs!

Steve L.

8/15/2016

I was worried about whom to call.
And I am glad that I found this company from yelp.

Boris from Plumbing Care company came out
to my house in few hours (earlier than scheduled)
and fixed the drain and built the new pipes under the sink.

I am fortunate that Boris came to the rescue.
He is very professional, quick hands.
He uncloaked the pipe deep inside, and
quickly built the new pipes under the sink
(old ones were too damaged to put them back).

My day was totally saved!

Pochaco Y.

1/13/2015

We found Plumbing Care through Yelp. Made an appointment for the same day for 7PM. We actually cancelled an appointment with another company which scheduled us to 2 days later. Martin came at almost 8PM due to delays of work prior to us. Martin did call to inform us about the delay which was OK with us.

Originally it was only to fix a leaking hot water shutoff valve under a sink. During the repair he found that our water heater's hot water pipe was also leaking and he replaced that for a very small charge. And during that repair, he found that we had set the water temperature too high at 130 degree which was unnecessary. I told him that it was just hot enough to shower at our master bedroom showers. Martin immediately realized that our home builder's plumber must have not set the shower facet's water temperature limiter (I didn't even know such thing exist) properly. So he adjusted the 2 shower facets for us with no charge.

I must say Martin must have saved us many hundreds of dollars in the long run because of his genuine care toward his customers. We highly recommend Martin to your plumbing needs!

B L.

02/01/2015 12:00:00 SA

I have to admit, initially I was a little hesitant to use Plumbing Care, Inc. for a very complex repair to my home because nearly all of the Yelp reviews were related to a hot water heater replacement. Not that those repairs are simple but I believe my repair was going to be more complicated.

My home had a slab leak. Essentially, water was entering my home from the foundation. When I called Martin, he came to my home to assess the problem the same day of my call. He was able to clearly explain the solution and my options for rerouting the pipes from the foundation into my walls. His estimate beat all others!

The scheduled repair was completed fast and effectively. Without question, I would use Plumbing Care, Inc. for future plumbing needs and I would recommend them to you!

J F.

7/31/2019

I've only used them once for a standard job so far, so I will update if I ever need them again. Kyle was great - really down to earth and up front about the cost of creating a gas hookup. I had a little snafu on the day of my dryer delivery from Home Depot, and Kyle did everything he did to make things better, even though the snafu had absolutely nothing to do with him or Plumbing Care. Would call them again should an issue come up in the future.

martin l.

2/20/2017

***UPDATE - From 3 stars to 5 stars*** Plumbing Care called me back and explained that there is a miscommunication between the office and technician and they will fix the invoice. Great customer service on and off the site, will definitely call them again for any future need!!

Got a quote to install a new dishwasher over the phone at $150~$170 couple weeks ago, when dishwasher arrived, I called and made an appointment for the next day installation.
Technician arrived on-time, looked at the dishwasher (Bosch) and said it would cost $250 to install THIS dishwasher.
The old dishwasher was removed already, area is all clear out, I bought all the hardware, power cord and water line, I don't see why the Bosch dishwasher would need an extra $100 to install.
Anyway I went ahead to let them to do the install work, installation is good, everything works fine. I would use them again... but maybe have them to come and do the Free On-Site Estimate instead of call-in.

Samantha C.

1/30/2018

Eric from Plumbing Care San Ramon is great! He listens, spends time examining problems, gives professional opinions and does excellent work to fix the real problem! Not just what appeared to be the problem.

Efficient and effective! Exactly what one needs when there is a plumbing problem in your house! We cannot be more pleased!

JAnn B.

9/18/2017

We bought a new sink and faucet, garbage disposal, and hot water dispenser at Home Depot and they recommended Plumbing Care. Plumbing Care came out on the Saturday we called and after realizing we would need our granite counter cut to fit the sink, came back Monday to finish the job. They brought a person qualified to do the work and then installed all of the parts beautifully. That was a couple of weeks ago and everything is still in good working order. All three guys that were involved were polite and efficient and cleaned up afterward. Emil was in charge and made sure everything was done properly. Thanks!

D B.

1/23/2018

I got Plumbing Care's info while looking on the Rheem website for approved contractors in my area for fixing my two and a quarter year old Rheem water heater (I know why it's called Rheem now...). Anyways, I had Vince come over from Plumbing Care, Inc. First,very likable fellow. But what really made a good first impression was that he called me about forty minutes before my appointment to let me know when he would arrive (+/- 5 mins) and still within the 2 hour window promised. Punctual, on-time, as good as their word.

He got right to work with a quick review of the issue and possible causes, provided his input and estimate immediately. Told me up front what the costs would be for diagnostics if I decided to proceed and cost of labor. I am trying to decide between a new water heater or fix the two year old one... Decisions, Decisions... If I decide to fix it, I'll most likely go with them.

One more item - if you can, try to be informed about your warranty on your own before you contact any plumbing company. Usually, your WH comes with paper work for warranty information, duration, scope. If not, check their website or call the manufacturer to obtain it before you contact a plumbing company for repairs whether the repair company is certified to repair it or not. I find that many companies go straight to the it's only a 1 year parts and labor on your unit which isn't the case for me. Either they don't know or they do know and would rather you paid out of pocket for labor. Being informed prepares you to confirm the correct information and pay the correct price.

Allan N.

4/22/2017

On time, knowledgeable and friendly. Did not do any transaction yet. Got my quotes and was super responsive via email and phone. Will hire them this summer when I am ready to get a tankless water heater and water filtration system to be put in. Thanks for the great experience thus far. Will update again after installation and service.

Carol L.

3/22/2017

Plumbing Care lived up to other FIVE STAR reviews! They work as a Team!
Eric was responsive, knowledgeable, very professional and fast. He was not a know it all, he consultated his team when he got stuck, took suggestions, problem solved.

David W.

10/14/2018

Total rockstars! From the office Nicole to the technician Vince the experience was as seamless and expert as possible! Let's start with the fact that real people answer the phone at all times and I was able to get a same-day appointment, even though I called in at around 4:30 p.m. they still sent Vince because he was already in the area & because of this they waived the emergency fee! I had a bad leak in my shower and I couldn't get the water to stop. I didn't want it to keep continuing and Vince was there promptly and advised me that my cartridge needed to be replaced. He charged fairly notifying me of everything before beginning and he did the work right there on the spot. I am so impressed with their work ethic and how quick and easy they made everything. My go-to guys from now on

Jeanne W.

1/16/2018

When you need a plumber, this is the company to call. I have always had Demitri. He is prompt, courteous and does his job well and most importantly he is HONEST. I have him out to my house 3 times for different issues and I am always pleased. I get an appt quickly. Thank you Plumbing Care for being my go to when plumbing help!!

Bernard N.

7/18/2019

We had an amazing experience with the Team at Plumbing Care, would not hesitate to utilize their services or recommend them to family and friends.

Ken S.

9/17/2019

Martin just finished repairing an leaking shower faucet. He was professional, efficient and took care of the problem within an hour. Fair price for the work. Try them out.

Kevin S.

12/27/2017

Eric saved us from a main water line disaster caused by a home improvement project gone wrong. He made sure we had water for the weekend and then returned to finish the job as promised and for the price quoted. A couple of weeks earlier, Boris came by to see why my tankless water heater wasn't working correctly after PG&E has been in the area. He got me up and running and adjusted the temperature to make my water a bit hotter for the winter. This is my third time using Plumbing Care and I highly recommend therm to all of my friends and neighbors.

Gail C.

12/23/2017

Dimitri was so helpful! Needed service on 2 days and both days got same day service as I had no hot water and ended up replacing the water heater. Dimitri arrived during the 2 hour window and called to let me know he was on the way. Said he's been in the business for 27 years and talked highly of working for Plumbing Care. Will definitely recommend their service and request Dimitri again

Reza M.

11/28/2014

I highly recommend Martin if you are looking for a good, honest and professional plumber. I needed to install a water softner for my house, the price that he gave me was more than fair.
They installed it without any headache, or hidden fee. They have cleaned up after themselves and patched up the wall.. I have been working with many plumbers and contractors for many years due to the nature of works I do, I am telling you Martin is the most honest person in this business.

Michael R.

04/08/2017 12:00:00 SA

Had problems with garbage disposal, motor smoking, so knew I needed a new one. Called several plumbers who wanted to come out, charge me a service fee, then tell me what it would cost to fix. When I spoke with Linda, she said their guy would come and give an estimate, no charge. They showed up on time gave me a very fair estimate with and without supplying a new garbage disposal, without any pressure to buy from them. Turns out their disposal was not what I was looking for, so went and got what I needed and they were very accommodating in coming back later that day to install. Very friendly and professional service from everyone I delt with. Would highly recommend them to all.

kelly m.

5/21/2018

The folks at Plumbing Care were AMAZING!!!! I called this morning at 11:00am, their tech Eric was here by 12:00 and the job was completed in under an hour. I was told by another company that I need to have my sewer line cleared. Eric diagnosed the problem as a blocked line in our bathroom, fixed it and even changed the old valves so they wouldn't leak anymore. Delightful, honest service and under $200.

Call Plumbing Care, you will be delighted with their prompt, professional and honest service!!

Jason L.

7/24/2017

Martin and Rupa are very easy to work with. Our water heater was only 3 years old so it was very disappointing when it started to leak. Martin came out to explain our options and we decided to go with a tankless water heater. Martin came out, assessed our needs, gave us a very competitive estimate, and then completed the work. Very easy to work with and very responsive. Highly recommend!!

Heidi M.

4/23/2018

The technician showed up on time and called on their way over. The tech addressed my issue with my garbage disposal and fixed it. He was quick and efficient. And, the price was fair for their services. I only called this morning and needed someone to come quickly. I will definitely call Plumbing Care again when I need any plumbing issue addressed.

Leonard C.

11/17/2014

Martin is the real deal! I contacted him and we needed a water heater that needed to be replaced. His price quote installed was the best price, he beat other plumbers prices by a significant amount. He was very honest and he came out the same day I called him for a quote. Very professional and he even fixed and replaced a corroded hot water pipe. Martin you have a customer for life! Thank you so much for your great customer service.

You need to definitely call Martin if you have plumbing issues.

Michelle M.

10/30/2017

Eric saved the day!!! Our household had been without hot water for 2 weeks. After several failed attempts with other companies, I reached out to Plumbing Care Inc. They were very responsive and after finding out we have been without water for so long, we got a tech out the same day. We were very happy to have Eric come out and replace the circuit board on our Noritz water heater. Eric was very professional, listened to the history behind our tankless water heater problem and quickly got to work. Within an hour, he was done and we now have hot water all thanks to Eric! Would definitely recommend Plumbing Care Inc and would not hesitate using their service again.

Dan F.

10/29/2017

They are speedy, experienced professionals who do great work. Dimitry from Plumbing Care came out to examine a clog. He recommended an industry standard, permanent fix. They were flexible in meeting my needs as I needed to change the scope of work when they arrived for my appointment. These folks will be my go-to for plumbing work whenever they're available from now on!

Richard M.

4/13/2018

This was the 1st time I have used Plumbing Care Inc. Emil installed my new water heater and also a toilet in my downstair bathroom. He was GREAT. He had the heater and the toilet installed in less than 2.5 hours My old water heater was installed in 2010 and cost me over $1,900.00. It only cost me less than $1,900 for everything this time. I would recommend this company. Ask for Emil. He will treat you well. Thanks again Plumbing Care.

Ernesto R.

11/04/2019 12:00:00 SA

Without a doubt,these are your 'go to' plumbing emergency people. I had a water heater issue that was taking days to resolve, my problem was covered by the warranty, but getting someone to go out and do the job was the most frustrating part and the inconvenience to my tenants who were without hot water for 5 days!! After contacting 6 other Bay area plumbing companies who either couldn't bother to return a call or wanted to wait 48 hrs. to a week til something opened up I was about at wits end. These folks were the last number on my list... I wish I had called them first! I spoke with Nicole who was very sympathetic to my need and quickly and professionally set up a technician that day and in fact arraigned for him to get there earlier!! What a blessing. Eric C. the technician who came, showed up timely, prepared for our problem and in no time had the water heater up and working again. He sent me photos of the work, the new parts he installed and the completed job. That's what I call reliability. Their efforts are so appreciated by me and my tenant that everyone should know Plumbing Care Inc. are trusted professionals you can count on. I didn't have to worry after I made that call, they handled everything and took good care of us. Do yourself a favor and call them for you plumbing needs.

Robert F.

3/13/2017

I have used plumbing Care on two separate occasions now. Both times they came as expected did the work properly and left a cleaned up area.

Their price was reasonable and even if the job took longer and was more difficult than expected they didn't try to increase the price.

Based on my two experiences I would recommend them to anyone for their plumbing needs.

Marcy L.

3/30/2018

Thank you so much Boyko. Again Plumbing Care Inc.came to our rescue. On time always and so nice! Our drain was clogged in the kitchen and Boyko fixed it perfectly. No more carrots down the drain for us!
Thank you so much and we will always happily recommend your team!

Not M.

5/28/2015

We recently replaced a water heater (preemptive move), updated a few toilets, and a kitchen sink.

Martin and his team took care of us as follows:
- fair price
- knowledge and quality of work
- patience to explain things when asked (which we asked many)
- flexibility in scheduling, including having to come back twice to accommodate an unforeseen issue with the sink we ordered.
- responsiveness to both email and phone calls (Martin was even personally took calls and emails and scheduled work while out of the country on vacation !!! )
- professional and insured
- offered written warranty on their work

This is opposed to the three 'clowns' we had bid on this work - they were overpriced, cocky, non-professional, inflexible schedule-wise, not responsive and did not offer written warranty.

We think we have finally found our long-term plumber having moved to this area a couple of years ago, and best of all he is local (better for the environment).

We just gave Martin's name to our neighbor last night as a referral - and we do not provide references often as we are very particular when it comes to workmanship, cost, professionalism...that sort of thing (everything listed above which Martin and team did right).

Joel H.

05/12/2015 12:00:00 SA

Worked quickly, but more important, neatly.

Even took the time to put the items under the sink back in order after completion.

Would certainly recommend.

Ajey B.

02/01/2019 12:00:00 SA

Had a water heater burst over the holidays and Plumbing Care sent one of their team to come out within a couple hours. Michael was very professional - he drained & removed the old heater and replaced with a brand new unit quickly all while explaining everything he was doing and making sure we were comfortable before starting work. He was even able to discount pricing to beat a competitor's quote that I had in hand. I would definitely go back to Plumbing Care in the future.

Cliff D.

4/26/2017

I don't usually write reviews but I had an exceptional experience with Plumbing Care that I felt compelled to write one.

I had an issue with my water heater back in February where one of the connecting pipes had a leak. I called around and checked reviews on different companies and decided to give Plumbing Care a try because (1) they quoted me the cheapest price (2) they said that they would be available the soonest and (3) they seemed to be easy to work with. They asked to send them a photo showing the leak so they can provide an accurate estimate. I got my quote within a few minutes and they should up about an hour later.

Deko (spelling?) came and did the work replacing one of the pipes and left the area clean afterwards. He also didn't mind me asking different questions about the water heater and the pipes. He took his time to answer my basic questions.

2 weeks ago, I had another leak on a different pipe. I called and spoke to Mike. I explained that another pipe is leaking (this time with more water coming out) and I sent him a photo of the leak. It was about 7:30pm at that time and requested if someone can come that night since I will not be around the next day. Mike said that he was in Oakland and that he can stop by at around 9pm. Sure enough he was at my house at 8:55pm. Mike took care of the leak at no charge! Again, being very friendly and informative... explaining what are the possible causes of the leak and suggested ways to maximize the life of the pipes.

All in all, i am a very happy customer. I would definitely use their service for any other plumbing needs that I will have in the future. Highly recommended! You can't go wrong.

Thanks again Plumbing Care.

Kevin P.

4/21/2017

Walked into garage to find water leaking from the water heater. Of course it was 8:000PM. Dimitri showed up within 15 minutes. He double checked that I had turned off water and gas then promised to back the next morning to replace. Dimitri was outside my house the next morning as promised. In fact, he was early! Unheard of these days. Dimitri was a pleasure to work with and he will be the first person I call for help. Thank you very much Dimitri.

Christine C.

8/27/2017

Called and got a same-day appointment on a Saturday when we discovered a sewer pipe junction had separated and raw sewage was leaking under our house. Price to repair was little more than a service call, despite the urgency, cramped crawl space, and disgusting situation. While there, he snaked a toilet and main line for us that were backing up. He didn't charge us for that when he discovered the sewer lateral needed further attention (turns out it needs to be saddled and re-connected). He gave us a very fair estimate for replacing some DIY plumbing that is leaking under the house (making for a total plumbing armageddon). All in all, my favorite plumber.

Having read the negative reviews, I can say that we also live in a zip code that frequently gets up-charged, and that hasn't been my experience with this company. They are remarkably clear at communicating what they will do and what it will cost. While no one else has mentioned this, as a woman I frequently run into repairmen who are hesitant to accept my account of what's going on or dumb down their explanations. George trusted my explanations and didn't balk at explaining things like why a slow-but-completely-draining toilet had to be a problem with the main line. If you take the time to explain in detail what you're experiencing and what you want, this company will repay your efforts.

Tony T.

1/22/2019

I have been very stressed with my water heater shutting off all the time for the last two days.I was referred to a highly rated Plumbing company In Livermore. They came in without checking, testing or diagnosing anything and provided me an assessment that I needed a new one. I was told I need 4 hours of labor, probably an inspection from the City for the repair, then maybe another structural repair.. I was quoted a few thousand dollars..I was dissatisfied with the recommendation and listened to my instinct. I called Plumbing Care and told them my situation. Marc, came over even after hours and checked my heater. He told me I just needed a new thermocouple which he replaced in 30 minutes. The price is very reasonable. Plumbing Care is such a blessing. As a Military Veteran and a Registered Nurse who work hard for my money, I give them 5 stars for service, honesty, and expertise. I am so impressed that I have set another work order for my garbage disposal. Plumbing Care. Thank you. I salute you.

Lynn T.

1/30/2018

I called Plumbing Care and was pleasantly surprised with the response time, customer service and pricing. Eric C. was terrific. He was so helpful on fixing the installations that my contractor messed up on my remodeled home.

Ewen C.

01/09/2017 12:00:00 SA

Mike from Plumbing Care showed up promptly and explained the issue with our tankless water heater very clearly. Took care of the problem quickly and even took extra time to setup the timer on the heater which the home builder never setup properly. We had to wait for hot water for over two years because of that! Mike was friendly and professional. Would recommend for any plumbing needs. Thanks Mike and Plumbing Care!

David K.

11/11/2018 12:00:00 SA

This place was amazing! Woke up to a plugged toilet and shower.....wonderful way to start a Sunday. I tried for around an hour myself to fix it....ugg off to yelp to look for a plumber. Plumbing Care of San Ramon had some good reviews so I gave it a shot....I was expecting some kind of emergency service would be required....meaning expensive and hard to get. This place is open 7 days a week...a friendly reception booked me a same day time slot....good so far. Then Demetri called and said he was on his way....earlier than expected. Totally polite guy...assessed the situation....tried to snake it....that didn't work....took off the toilet and snaked it again.....found the wad of non biodegradable cleaning towels that caused the blockage......cleaned up and put everything back....$305 and on his way.....after talking about his boy playing SR Football and encouraging me to get my son involved. Great company, great service...local SR employees....Saved my Sunday!

Junmin G.

1/24/2018

We had a clog on the main pipe. The team came the same day when I called them! And was very on time. They listened to us carefully and gave us good explanation and advice. They are very knowledgable and easy to communicate. We would like to recommend their service.

G H.

9/26/2019

Plumbing Care was so responsive. We had a water heater issue. I first called Roto Rooter of San Ramon to come - they NEVER CAME! Horrible customer service. Kept pushing us out. Out of frustration I called Plumbing Care. They came within half an hour, fixed our water heater, and then happily fixed a completely different leak while they were there. My only regret is that I didn't call them first. I highly recommend Plumbing Care if you live in or around San Ramon.

E. S.

01/04/2017 12:00:00 SA

We used them twice. Dave is so nice and very professional. The first time he checked out the problem and gave us advice without charging us for his time. The second time he fixed our broken faucet very quickly. Very pleasant to work with.

Raj R.

1/16/2018

I needed a new water pressure regulator, couple of ball valves for main shutoff and for the irrigation/sprinkler system, along with updated piping and spigot.

I called plumping care based on the reviews on yelp and scheduled a visit for an estimate. The tech who showed up was Eric Canala who quickly provided an estimate and left. I called them up next day and scheduled the work.

Eric came over today and performed the work. He was very professional and did a thorough job making sure everything was as expected. I am pretty happy and satisfied with the work done. I don't expect any surprises. I always fear water leaks but so far the work looks good. I am sure if there was an issue they would stand behind their work and take care of it.

Plumbing costs always seem high. But I did not bother getting a second estimate. The estimate by Plumbing Care seemed reasonable and I went along with them. Based on the actual time and effort it took for the work I'd say it ended up being a pretty fair price. So can't complain.

Thanks again to Eric for doing a great job, and being very professional throughput.

Rose F.

1/14/2018

Just had a wonderful service provided by Demitry from Plumbing care. He came early this morning with the right faucets and replaced it at no time.
He was professional, pleasant and did a great job. I highly recommend Demity.

Mimi L.

01/06/2018 12:00:00 SA

Bobby came to fix an issue with my bathroom and kitchen sinks, and I was very happy with the work he did. He kept the work area clean and advised on how to prevent the issue.

I would absolutely recommend plumbing care.

Sandy S.

7/15/2017

Had to find a plumbing company to come and unclog a bathroom toilet. Spent the earlier part of the morning trying to get as much info on a handful of local companies (their services and reviews) Decided to go with Plumbing Care. I called and spoke with Linda who coordinated the appointment, and was able to get someone over in the afternoon. The technician, Boyko, called approx 15-20 min before arriving , was prompt and very courteous. He assessed the problem and first tried Plan A which was using a drain snake ,which failed to unclog the toilet. So plan B was to use the auger which seemed to do the trick. All in all, the experience was good. He was polite, quick and left no mess. Would use this company again.

Bo M.

4/20/2018

Thanks Dimitry and George for their excellent job. They have installed a tankless water heater for me today. I will come back for future installation and services!

Irene L.

12/21/2017

Thanks Eric to replace my water heater pilot light.

After I called to customer services, I know this is a honest company.
Why? Plumbing Care asked me diagnostic questions before they send technician over.

Other company I called they assumed I need a new water heater because my existing one is out of manufacture 6 year warranty. Other company might wish come out to get some easy job for example lit up the pilot light, by charging for the trip service fees, maybe come back again for parts replacement etc.

Eric is very professional to replace pilot assembly in a reasonable time.

They value customer feed back seriously.

Thanks Eric and Plumbing Care!

Lindsay C.

2/28/2019

Called Sunday and got a Monday appt. My house Pressure Reducing Valve was leaking due to a crack (frozen in recent cold weather??). Emil gave an estimate, fixed it, and adjusted the pressure for me in less than an hour. TIP: You could get a discount if you pay in cash.

Yuko U.

12/19/2017

Hi Rupa,

Thank you for responding to me within a few hours of my comments on Yelp and following up on a refund. I confirm that the refund went through. I really appreciate for your outstanding and responsive customer service skills. You make your customers happy!

Rae C.

6/29/2017

The service was excellent from the ladies who answered the phones to the plumbing team. I used them last year and was quite happy and called them again this week for a variety of plumbing issues in my house from a bath leakage, to 2 toilets installed to a new kitchen faucet etc. Boris did a great job in uncovering the root cause of each issue and recommended solutions. He was also able to accommodate my same day request due to the urgency of my matter. I would definitely recommend them for your plumbing needs!

Ben H.

07/06/2016 12:00:00 SA

Beware! Do not call this company unless you are prepared to work with fast, fair, reliable and honest professionals. I called Pluming Care to assist with a leak in the shower of our 2nd floor bathroom. Plumbing Care showed up on time and quickly diagnosed the problem. (A leaking tub spout). Given that this is a fixture-type part, they didn't have the part with them. They took the time to explain our options which included; 1) Plumbing Care making a parts run to Home Depot on our behalf and make the repair, or 2) returning tomorrow to give us time to go select the fixture ourselves, and then make the repair. They also suggested option 2b) which was to make the repair ourselves. They explained the process and gave me the confidence and encouragement to give it a shot.

The kicker was that Plumbing Care did not charge me for a service call ! They explained it was covered under their Free Estimate policy.

Fast forward,,,, I went to Home Depot, purchased the parts and made the repair myself. No more leak! I'm not sure what this Company's angle is. An on-time service call, an honest professional diagnosis, and an unbiased outline of repair options, all at no cost?!?!? What's your angle Plumbing Care? At this rate, if you keep this up you will have a new plumbing customer for life!

Seriously thanks ever so much Plumbing Care, not only for your help today on my plumbing problem, but also for restoring my faith (at least in certain vocation professionals). We are fighting with our Home Warranty company on an A/C problem. (First American...THE WORST!!!) Stay tuned for a separate review on that on-going saga. Rest assured it will NOT be a 5-star review.

AL C.

8/24/2019

I am only reviewing the professionalism of this company from the dispatch to the technician Dimitry who was very kind and understanding. I was told the tech would be out that evening when I called at 5pm. Dimitry called and said he would not be able to make it until 8 - 8:15, which I was not thinking and thought it would be in the morning instead of that same evening so I left the house. Long story short, I had also scheduled an appt. for the following day and after being stood up by another company previously, I had another plumber already scheduled the next day. So I ended up cancelling with Plumbing Care. Being without hot water for 2 days, made me frantic to commit to another company! Overall I was very impressed with Plumbing Care, that I do plan to use them in the future!

Tiara M.

07/01/2016 12:00:00 SA

I saw this company with great reviews on yelp and decided to give them a try since my heater was leaking; I needed my water heater replaced. On Sunday night Marten came to our home to give us an estimate. Because our water heater is in the attic, Marten offered us an skinny water heater option that worked better for us. It was a little more expensive that we expected, but because the site that our heater was, it was fair. They were very professional, polite and knowledgeable about all the questions we asked. We definitely will call them again when need it!!!

K D.

5/22/2019

We just had this company out today to fix our main water line that was broken in two places. Knowing we had four kids and were without water, they rescheduled other routine appointments to accommodate us and sent us Alex. Alex was warm and professional and a pleasure to work with. He will be returning to help with other smaller jobs now that we have found a great plumber. Thank You, Alex and Plumbing Care!

Ken D.

5/22/2017

Our house developed a water leak in the crawlspace on a Friday afternoon. I called a lot of plumbers, none of whom would take the job on a weekend. Finally Pluming Care said someone could come the following afternoon.

That next morning, Dmitry called me and asked if he could come early! Imagine, a plumber being ahead of schedule on a weekend! He came over and bravely crawled through our tiny crawlspace and found the leak. Unfortunately I can't fix it now he said, and I figured it would be 4 days later. I have to come back between 4 and 6pm.

Around 5pm Dmitry and Boris came and worked under the house. They were done with the whole repair in about 1.5 hours. Through the entire time they were polite, with a can-do attitude. The price was fair, given that it required 2 guys to shimmy through a 2.5 foot crawlspace for 30 feet and lie in a puddle of water while they try to fix the pipes!

Thank goodness for Plumbing Care!

Lisa L.

06/04/2016 12:00:00 SA

Had to call for a clogged drain (kitchen) on a Saturday thinking it would be an arm & a leg, but was happy to hear they could fit us in the same day and with no extra charge for a weekend visit. Free estimation. Dave was our courteous tech who was able to snake the drain and keep the area very clean. He tested the sink and it worked great! So happy to have a working sink again. I was willing to wait until Monday, but was so glad they could come out the same day I called. The gal who took my call was so nice, too. I will definitely recommend Plumbing Care to any local friends & family who need any plumbing needs.

C M.

01/03/2017 12:00:00 SA

I was in need of a plumbing company to help with a main line drain clog and reached out to your company because of the great reviews on Yelp.

I have to start by saying the technician that first showed up was on time and very courteous. He reviewed the issue, explained what he was going to do then had me sign the appropriate paperwork. I live in a townhouse area and parking is tough...once he reviewed everything and got his tools out he moved the van to a parking spot instead of leaving it where it was blocking my neighbors. I was impressed that he took the time to do so.

He began to snake the drain on the exterior and I kept hearing a clinking noise in my bathroom...sounded a little odd but I went about my business. Eventually the noise got louder and the snake came through the toilet, breaking it. (I'm in construction and know these things can happen) I alerted the technician and he came in to look at the situation and immediately told me the company would take care of the toilet. He then went to call his office and let them know what happened. He spent some more time trying to snake from the interior of the home without success. But had someone working on getting a replacement toilet in the meantime. I believe the snake ended up breaking during the second time around. Over the course of the evening another crew came to help him out. And they were just as nice and courteous as the first guy.

I was informed that your company possibly didn't have a snake long enough to help with my problem and I should reach out to another company, which I was ok with. But towards the end of the evening, after resetting the new toilet, the man (I wish I got his name, SO nice) wanted to give the drain one more try with a different snake. And he was successful!!! I was SO happy even though we were going on our 5th hour!

Although there seemed to be a lot of struggles with my situation, your entire crew made me comfortable during the whole experience. They were careful moving equipment in and out of my home, always removing their shoes and cleaning up after themselves. The man that reset the new toilet even asked if I had some touch up paint to touch up behind the old toilet...I was amazed at how much attention to detail was had. I was so impressed by the customer service your company has. I will absolutely be referring your company to ALL of my friends in the east bay and your company will be the only company I use for all of my plumbing needs moving forward. It's so refreshing to have a service company with great prices and even better customer service. Thank you!

Amie N.

10/03/2016 12:00:00 SA

Needed a certified Rinnai tankless water heater installer. They were recommended by Rinnai. And their estimate was the best of 5 vendors we contacted. They scheduled the job within a3 days of the initial contact and job site has never been cleaner when they left. Highly recommended.

Tawab W.

4/21/2016

All the good reviews people have posted about these guys are true. They are honest, hard working and reasonable with their prices. We called them because of a broken water heater and Marty came by within 1 hour, diagnosed the problem and came back the same evening to repair the problem. I respect their hard work and long hours they put in to help people and I will be calling him every year to do maintenance on the unit as well referring him to family and friends.

Al L.

4/25/2019

Had to replace the water heater recently and called around many plumbers, and turned out Plumbing Care had the most reasonable price,
But best of all Martin came the same evening I called and really broke everything down on exactly what needs to be done and did not sugar coat anything. In addition he had already replaced the water heaters for several neighbors. Could not have asked for better work when it was all done, and got reimbursement through home warranty company with no issues. Martin went above and beyond when replacing the unit and end up spending almost the whole day where the job should have been half day. Extremely impressed with their service, workmanship and attitude. Hopefully I won't have to call them again anytime soon, but if I ever need any plumbing work again Plumbing Care is who I would contact first. Have no hesitation hiring them for all your plumbing needs, highly recommended!

Donna D.

9/24/2019

Second time I have used Plumbing Care, Kyle came today. Assisted with leaking toilet and replaced to exterior hose bibs. Professional, respectful and timely. I also appreciate the honesty and recommendations in regards to what needed to be replaced in my toilet and what was work properly. This company is now officially in my contacts under plumber.

Darshan K.

10/04/2017 12:00:00 SA

These guys are awesome. Simply a great experience from start to finish. Initial estimate process was easy, Georgi explained everything clearly and gave a written estimate. Discussed some details and changes over email with Michael, who was very responsive, clear and upfront. Locked in the deal, Zhivko & Georgi showed up the next day as agreed. Zhivko was simply amazing. He quickly understood what I was looking for and recommended several ideas to make the installation look clean and professional. The job took a little longer than expected, but both Zhivko and Georgi did a fantastic job. I'm an attention to details guy and these guys exceeded my expectations. Great job Zhivko, Georgi & Michael!

Simon R.

9/30/2017

Great service by a very knowledgeable technician.

I recently purchased a new water softner and was searching for a company to install it and dispose of my old unit at a reasonable price. I initially obtained an estimate from a company which seemed expensive even after I was able to negotiate the price down about $200. I then went on Yelp and found Plumbing Care. I spoke to a technician named Dimitri and he provided an estimate that was $200 less than the price I was able to negotiate with the first company.

Dimitri came the next day and installed the new unit and took my old unit with him. He was very professional and definitely had a lot of experience installing water softners.

Lydia P.

04/07/2017 12:00:00 SA

Eric came early and stayed to fix what seemed like an easy shower-valve replacement. His customer service went above and beyond. Thank you, Eric!

Sabrina Y.

06/12/2018 12:00:00 SA

We have used Plumbing Care many times and each time they went beyond and above. Today we had Martin come out to change out the downspout in our tub/shower. The replacement took longer that he expected due to some issues from the way it was originally installed by a different plumber. Martin work until it was done the right way and did not change his estimate to charge any extra. He always does the job right and does what ever it takes. We appreciate his positive professional attitude. We always use Plumbing Care when needed and would not thinking about using any other company!

R B.

7/24/2019

Thank you for coming to my home so quickly. My hot water heater was fixed in 20 minutes.

John W.

11/14/2018

Vince installed my new water softener and sediment filter. I'm really happy with how it looks and works. Vince was really easy to talk to and walked me through all the details of the installation. I'd highly recommend Vince and Plumbing Care and will be using them in the future!

Lucy C.

09/02/2017 12:00:00 SA

Called for weekend service and Eric Canara arrived on time, completed services and left bathroom in much better condition that it was when he arrived! He was very friendly, professional and even offered a cash payment discount. Excellent service at really good prices! Our plumbers for life! Thank you!!!!

CS O.

6/23/2016

I have use them for my water softener machine installation and garbage disposal installation under the kitchen sink. Very professional and high quality of workmanship. Thank you for yelp for finding great service!

Hamed B.

7/24/2016

Everything was great about them. Boris was the plumber that inspected the home and completed the repairs and he was fantastic. Highly recommend them!

Heather N.

10/16/2016

I was very impressed with the service, speed and price. Would highly recommend using Plumbing Care.

Hayley M.

5/15/2016

Great service from here. Called them in the morning and had an appointment by the afternoon set. Technician Dave arrived in the set timeframe and was polite, informative, and tried as best he could to clean up after he fixed our kitchen/laundry room pipe clog. Got it done quickly and efficiently. Would use and recommend. :-)

Carol M.

12/28/2017

After two visits by this company and $700 later, the toilet still backs up. The problem was not fixed. I asked to have them check the line with a camera to see if it could be roots from trees. This was not done. They used a snake again and called it good. Two days later the toilet is backing up for the third time in 8 days.

JJ L.

1/19/2019

Came home around 8pm and found water heater leaked in the garage. I called a couple of places, but none of them wanted to come out (it was raining that night). Finally tried Plumbing Care and talked to Michael. He quoted to replace water heater for $1675 and additional $175 if I want it installed immediately. Probably not the cheapest deal, but I didn't have time to shop around. Decided to get it fixed immediately. Dimitry came by in about 40 minutes and started to work on it. Michael also came by later. I had the new 50 gallon water heater up and running by 11pm.=) Michael also helped to fix a couple toilet fill valves for a discounted price. They were both very polite and cleaned up afterward. Overall, very happy with the service.

Jenny w.

12/06/2015 12:00:00 SA

Our kitchen sink was clogged and leaking at the same time. It happened on Saturday and we can't use our kitchen sink at all. I called a few plumbers and Plumbing Care was the only one that was able to show up on the same day. I appreciate that they don't charge extra for weekend service. Our technician Bobby provided an estimate before he started the job. Our job was not straight forward and I see that he spent extra time on our job. Leaking was fixed on Saturday and clogging was fixed on Sunday. He also provided extra help by fixing our clean out and advising us on our water pressure issue. I appreciate that Bobby respects Asian culture by taking off his shoes before coming in to our house. Bobby/the company is honest. The price is reasonable. I'm happy with the service.

Honesto S.

06/09/2014 12:00:00 SA

Martin in my opinion is the best Plumber in town! Nowadays it's very hard to find Plumbers you can trust at a very good price. Martin and his crew at Plumbing care Inc offers you both! Martin saved me a lot of money on my water softener installation, that I decided to hire him for my 3 bathroom remodel. I trust Martin like family, he is very honest with his price, very knowledgeable, and he works very clean! He showed up on time installed high quality parts and he pays attention to detail, he will not leave until you're happy. I highly recommend Martin and Plumbing Care Inc!!

Anne L.

01/08/2019 12:00:00 SA

We had a great experience with Plumbing Care. They were extremely responsive-- even sending someone out on Christmas Eve! They were thorough with their work and great in communicating with us about the problem.

Rukmini R.

01/07/2019 12:00:00 SA

Called yesterday with an issue for water pressure in the house . Found this business on yelp. Nicole helped me out straightway and was able to schedule an 8 am appointment today. Emil who serviced our home today was very quick to diagnose the problem, and extremely helpful and resolved the issue within minutes Will not hesitate to use their service in future. Thank you Plumbing Care!

Lynn F.

03/07/2018 12:00:00 SA

This company was prompt in scheduling (even when we had to reschedule at the last minute). Our technician, Vince, presented us with options for repair vs. waiting on an issue and we appreciated his expertise. Great service!

Kiran G.

01/03/2015 12:00:00 SA

Amazing experience. Called Martin at 4.30pm on Sat after waiting for technician from affordable water heater since 10am who were suppose to charge me $100 for just visiting.

Martin gave the quote over the phone after asking few questions about the heater problem. And told me that he wouldn't charge me if he cannot fix the problem. Gave an appointment for 7pm same evening came little late, but fixed the issue by 8pm and was done. Knew exactly what wasn't working and got the parts with him. Took exactly 30 mins to fix the problem.

Gave the one year warranty on the work. Will definitely recommend to friends.

Full points!!!

Eugene C.

11/20/2015

Got a water softener installed from Martin a few months back, he gave a reasonable price and team did a great job. My water softener has been running with no issue. Definitely recommend Plumbing care.

sabreena a.

5/29/2018

Dimitri from Plumbing Care came promptly and replaced our leaky water heater. The unit was old and when taken off, was rusting. All done in about an hour or so! Very prompt and decent service.

Amy H.

5/24/2016

We had tankless water heater installed by Plumbing care professionals. They are very efficient and get things done in a correct way. The quote is very reasonable too. Besides installing the water heater, they happened to fix the water filter problem for us for free. They are awesome.

Roger W.

06/04/2019 12:00:00 SA

We had an Emergency ... toilet overflowing, forcing water to overflow in a shower in another room. We called Plumbing Care at 2:50 PM ... talked with a nice lady who immediately had a person assigned to our 'case.' Kyle (our assigned service person) called us a few minutes later, assessed the situation, indicated he needed to load up some bigger equipment and would be at our location in 20 minutes. He arrived on time and got right to work. He cleared out our main sewer line, snaked out my wife's shower (a nice bonus) and was done with the work by 4 PM. Wow, we couldn't have asked for a faster response and we had a happy result. Thanks Plumbing Care!!

Claud M.

5/16/2016

Great service! Nice guy! Martin came over at 9:30pm on a Sunday night to repair our plumbing emergency when everyone else was closed. He was not only able to fix our problem but noticed another issue with our sprinkler system and recommended we use our landscaper rather than a plumber as it would be more cost effective. We're so grateful and appreciative for his expertise, honesty and professionalism. I would definitely recommend him to my friends and family and would use them again in the future.

Lance S.

5/31/2017

I had a problem with my irrigation system and called them. It wasn't an emergency but Dimitri came out on a Saturday. He was very polite but couldn't determine the exact cause. He gave me an estimate on what he thought the problem might be but stipulated that he couldn't guarantee that the fix would eliminate the problem. There was no cost for the visit.

I was impressed with Dimitri's honesty and professionalism. Though I didn't get the problem fixed, it wasn't due to a lack of effort and I would have no problem using them again. It was especially appreciated that they didn't charge to come out, take a look, and give an estimate.

Sep E.

08/08/2018 12:00:00 SA

I am really pleased with the service I received from Plumbing Care today. The quality of service and the customer service was great. I would definitely call them for future needs.

Mick W.

4/23/2016

Really enjoyed working with these guys... knowledgeable, capable, friendly and hardworking. Martin A. really goes out of his way to ensure the job is done right. They offer great value for their very reasonable pricing. Definitely recommend Martin and his team!

J C.

11/17/2018

This company is the BEST!! I had them out this week for my water heater that wouldn't light this past Monday and just today for my leaking disposal. The customer service and caring they show is amazing and their work is fast, professional, and reasonably priced. They were fast to respond, punctual, and called before arriving. Hopefully that's the end of my plumbing problems for a while but I am happy to have a place I trust if I need anything done in the future. Thank you to technicians Boyuo and Vince!

Mark L.

4/23/2017

Another rave review for Dimitri and the Plumbing Care team. A measure of a true professional is how they handle a situation where they don't know the answer. Our relatively new 2013 GE Water Heater needed a new thermocouple. He rallied the rest of the team at Plumbing Care to find someone who'd recently had experience replacing a thermocouple in these newer style control units. We were back online with a working hot water heater in an hour!

I discovered Saturday night that our water heater pilot wouldn't stay lit. Classic thermocouple failure. I called Plumbing Care at 8:15am on a Sunday morning and Dimitri was here at 9!!!!

Holy cow! Great Job!!!

Byron F.

6/20/2016

This review is important to me from, my experience past week. Fyi I called Westphal plumbing livermore, Petes Pipes , AAA plumbing for a return call estimate, I never got a return call from neither one of these companies hence I called these companies twice left msg. Finally I called plumbing Care , on the plus side they had an answering service 24hrs they made an appointment ASAP no hesitation they showed up next morning...So therefore they earned 5 stars plus from me ... and I will use them again if need too...also my plumber George was very nice and prompt.

Ron T.

09/01/2017 12:00:00 SA

After reviewing the views on Yelp I decided to give Plumbing Care a shot. I called around 10am and they gave me an appointment between 3-5 the same day which I was delighted. At 4:24 the technician called and I thought he told me he was outside my door. I went out and waited for 5 minutes and decided to go back in the house and wait. At 5:12 I called the technician and received his voicemail so I left a message. I also called the service center and explained what had just happen. The operator said she would call the technician and give me a call back. At 5:19 I received a call from the technician and was told he was 5 minutes away. At 5:33 I called the service center again to let them know to reschedule the appointment to the next day and to cancel the technician for today since I had been waiting for 21/2 hours which I find ridicules. I received a call back from the service center at 5:44 to let me know the next available appointment was not until the next day but not until between the hours of 2-4. I wanted a early morning appointment so there would be no excuses on being late. So the soonest I could get an appointment in the morning would be 4 days later. What a joke!

Travis H.

11/25/2017

We needed a plumber 2 times this month and both times Eric was extremely helpful! He always explained the problem and how he would go about fixing it. He even went above and beyond by securing the pipes with braces. He was a true professional and we really appreciated his hard work!

Andrew S.

10/19/2016

Used Plumbing Care to do the annual descale maintenance on my Rinnai tankless water heater. Their price was the lowest of the 3-4 plumbers I called and they were very courteous on the phone. David called me early in the day to confirm the appointment and offer me an earlier time if it would be more convenient for me. Once he got to my home, he showed me exactly how to do the maintenance (so I could do it next year) and some other interesting features of my system. He couldn't have been more professional.

Highly recommended

W. L.

1/13/2018

Dimitry came out today and arrived within less than an hour of contacting to help us install an angle stop for our toilet upstairs. We are satisfied so far with his service and would definitely recommend.

Jeffrey W.

3/29/2017

Updating my previous review of Eric's work. His work was excellent; however, we later determined that he left a mess of silicone on our bathroom floor and solder all over our garage. We texted Eric and he promised it would be addressed immediately. We also called th ecompany. They immediately sent out 2 more technicians (Mike and yarolsav) who cleaned up the mess and even unclogged one of our drains for free!They worked at least 7 man hours to correct the mess left by Eric. They had a great attitude, were apologetic and professional.

I would use this company agin without hesitation.

Mridula C.

10/10/2018 12:00:00 SA

Update: The office addresses the situation immediately and was ready to send someone out late evening that very day to address the plumbing needs! A team of 3 lead by Mike showed up on time and completed the work wonderfully! Mike was a joy to talk to and even explained our irrigation system to me. All in all, this company more than made up for my unfortunate incidents with them. I will definitely be working with them again.

We recently bought a new home and needed some work done per the home inspection report. I scheduled an appointment 2 weeks in advance. I emailed them a copy of the inspection report and was told that it had been forwarded to the plumber coming over so that he would come prepared. The appointment window was between 12 and 2 and Vince showed up around 3:45. He did call around 12 to let me know he would come by 1:30 and then around 2 to say it would be 3. I called him around 3:15 and he finally showed up at 3:45. I asked him if had received the report and nope. So at this point I'm already frustrated and disappointed because A you're late and B the report was never even sent to him! Vince was very professional during his visit and quoted competitively. I called 2 days later to schedule an appointment for the work to be done. I was confirmed Wednesday between 9-11. Get a call on Tuesday evening at 4 that he can't make it since some other work has come up and will need to reschedule for next week or hopefully Friday. Really? Given the track record, I just have no confidence that they will show up when they say they will to do the work. As much as I wanted to like this company, I can't. I will be taking my business elsewhere.

Susan H.

10/01/2018 12:00:00 SA

Plumbing Care just gave me excellent service. I had a kitchen sink area water leak just before I was scheduled to leave on a trip and Debra was terrific in helping me over the phone to resolve it enough to leave home on time. She was also friendly in scheduling then rescheduling a service call to accommodate me and the plumber Eric was timely, helpful and skilled. Their pricing was fair and reasonable. Thanks Plumbing Care!

Julia M.

5/22/2016

Excellent customer service, great prices and Martin was honest and tried to save us money when other companies were trying to rip us off. Not only was he able to give me an accurate estimate of the cost to repair my tankless water heater without even seeing it in person but he also tried to help us get our parts under warranty to save us on cost. We ended up spending 1/4 of the previous estimate from a competitor who tried to tell us we needed to replace the entire unit rather than repair it. Martin was honest and fixed our water heater in about 20 minutes! I will only be using this company going forward especially if I have a plumbing emergency.

J K.

3/13/2019

George did a great job in fixing our water heater. We called another company and unfortunately the technician from another company had no idea of what he was doing, he replaced a part that did not work, I called Rinnai and found Plumbing care to be authorized by Rinnai. It took a couple of trips to diagnose and George took care of finding the issue, getting the right part from Rinnai and come back for replacement. I had to suffer a week or more because of inexperience of this other company.

Judith C.

5/20/2014

We contacted Martin of Plumbing Care Inc.
via red beacon.
Martin was the first plumber to get back to us and gave us a quote for the job over the phone. We scheduled an appointment and Martin showed up on time and did the work as promised. Better yet he took the time to review the job with us. This was a small job but we are happy we found a plumber that can do more work for us.

So if you want a good price and great service we recommend Martin.

R B.

03/01/2017 12:00:00 SA

Have used them multiple times. Always on time. Prices a bit higher than others but worth it. Would use them again.

Thomas A.

2/27/2019

Excellent work. Two years ago, Plumbing Care installed my kitchen faucet and it still works great. Last month, Plumbing Care installed my bathroom faucet. Looks and works great. Every aspect of my experience as a customer has been perfect.

Harsha J.

1/31/2016

Great team of professional people Martin, Rupa and George. I got a tankless water heater installed from them and their service was amazing! It exceeded my expectations with their quality work. George was so patient and very nice and he finished his installation and made sure we were happy with his work. The prices were also super competitive. If your looking for a plumber who understands quality, look no further. I would recommend this business to anyone for all plumbing needs in the bay area without thinking twice.

Praveen J.

09/10/2015 12:00:00 SA

I had a water leak due to a crack in the PVC pipe that connects to the water meter on the street. I called multiple companies, based on their reviews on Yelp, and had three different companies including Plumbing Care come onsite to provide quotes. Plumbing Care's quote was more than three times less than the next quote I received. They showed up on time, clearly explained what my options are and did an excellent job. They were very friendly and extremely professional. I doubt anyone would beat their price.

I have added them to my address book and will call them first for all my future plumbing needs.

Peter K.

08/07/2018 12:00:00 SA

Emil is very efficient and extremely helpful. He went out of his way of helping us and got the job done! Very responsive and quick. We are pleased with the service.

Lisa T.

12/27/2017

Professional, prompt scheduling and they arrived within the timeframe they said they would. They explained and showed me the problem with my water heater, checked and found it was on warranty, and offered to contact the manufacturer for us. Others from the company came by to help and drop off the needed part. Quick installation of the broken part and saved us a lot of money. They also have a year guarantee on their work. Courteous and went above and beyond to help us. Nice and skilled guys and we would definitely call them again if in need, though we are hoping nothing ever breaks in our house again.

Pp Z.

01/12/2017 12:00:00 SA

Had a main drain line clogged, called several plumbers and finally choose this company. Thanks for the service from Dave and Eric. Friendly stuff, very direct and straight forward. Best thing is they give free estimate and can come after 6pm when people are back from work. Would recommend to my friends.

Timothy H.

7/23/2018

Came home from vacation to a broken water heater. They came out a few hours after I called and fixed the issue within 20 minutes at a reasonable price. Reliable and honest company!

Z L.

8/16/2017

Called them up to replace my WPR. Eric showed up on time, provided estimate and different options. He came the second day to complete the job after all the parts are in. He is courteous and professional. Eric is great.

Lisa W.

08/11/2017 12:00:00 SA

I called about clogged drains that needed serious attention and I wanted estimates on water filtration and advice on getting more hot water moving around my house. Emil came right out and provided terrific service. He was patient as he explained quite a bit to me and then did a wonderful job on my drains. The price was reasonable and the estimates look thorough and good. Thank you, Emil.

Yolanda W.

07/07/2018 12:00:00 SA

Plumbing Care is responsive and efficient. I called for a toilet repair and learned that I needed a new toilet. I had the toilet repaired several times before by another company. Boyko was the plumber. He was professional and on-time. He provided step-by-step instructions for purchasing the toilet. He picked it up from the store and disposed of the old toilet. He was pleasant and efficient. He left my bathroom spotless. Ask for Boyko - - he's great! I'd use them again.

Raju R.

12/13/2018

Eric C is the best in business. He took care of my faucet issues. If I can give more stars I would have done it. Thank you.

Maribel C.

2/16/2016

Great service! Will rely on them for future plumbing needs! Satisfied customer indeed.

Lulu Z.

05/07/2015 12:00:00 SA

Martin and his team repiped my house Due to slab leak, they were efficient and courteous. We highly recommend them if you have any plumbing issues.

A K.

1/14/2018

Dimitry provided fast, friendly and knowledgeable service. We were grateful he was able to come by on such short notice.

B T.

10/30/2018

Dimitry is GREAT! On time, very helpful, and extremely knowledgeable of the trade. Would highly recommend!

Patrick H.

12/30/2015

I was in a serious jam yesterday when I discovered a pipe leaking heavily under my house. It was probably an ongoing slow leak that suddenly became serious. I called the plumber I had used previously and they were booked 2 days out...I tried a few others with the same response before I found these guys on Yelp. They were very helpful and understanding of my need...told me someone could be there by 6:00 pm.

About 30 min later, their tech Boris called and said he could be there in 20 min!!! I was amazed at the promptness when he showed up 20 min later. He was friendly, professional, and immediately assessed the problem. It was a messy job for him as he had to get into the crawl space where the leak was and deal with the water and mud underneath the house. This never seemed to be an issue and he took care of it quickly. Also left without a trace of dirt or mess! He had a great attitude the whole time and was friendly to my wife and kids. Price was very competitive.

I have a new favorite plumber and will recommend these guys whenever I can...and if I have a need, they will be my first call!

Thank you!

Chris B.

10/18/2016

Another happy customer. We had a leaking water heater and knew it would get worse if we procrastinated so I called Plumbing Care yesterday after reviewing the Yelp reviews and made an appointment for one of their techs to come out and inspect. I left work early to be available at home on the front end of the 2hour window for the appointment (5-7pm). Unfortunately, the tech was late, but called suggesting he was working on a job that was going over and asked if it was OK to still come about 90 minutes after the end of the original appointment window (8:30pm). I was a little worried that he'd call later suggesting a reschedule and/or would show up and try to upsell me on the original phone proposal.

I was very pleasantly surprised that he showed up about 20 minutes earlier than the suggested time, assessed the situation and offered a discount (for being late) and a flat rate for the replacement of my 14yr old water heater that was shot. He offered to start on the job right then even though it would be a 3+ hour job and that would get us to about midnight.

David was a great technician, it was clear the whole time that he was a true pro, very experienced, very respectful and pleasant to talk to and willing to explain whatever I needed to know. I buy products and services for my Company as part of my job and I would highly recommend these guys for providing great service at a reasonable price. Also, for Plumbing Care, you've got a great guy in David who I only saw come up in these Yelp reviews 2-3 times so I wanted to make sure I responded.

Jenny S.

10/13/2016

This is one of the best experiences I've had! I had a leaky toilet and Boyko did a great job fixing it- it then turned out my toilet seal was also bad and he returned 2x to finally get that taken care of ...........for no additional cost!!

I HIGHLY recommend this company and especially the professionalism of Boyko!

Eric M.

7/27/2015

Honestly, can 60+ 5-star reviews be wrong? The answer is no. I received a prompt call back from my email and then a text confirming our appointment. Michael was here on time with all of the replacement parts he needed to fix the faucet in the shower that had begun to leak. He even showed me an in-line water shut-off valve to the house I didn't even know we had, and we've lived here for 15 years. Michael was very knowledgable, the rates were reasonable, and the quality of the work was outstanding. Michael even tuned the cartridge to my temperature preference. We finally found a plumbing service that we can recommend without hesitation.

Rico S.

6/20/2017

After looking at other Yelp reviews, my wife and I decided to call Plumbing Care. We had a small pinhole leak coming from a copper pipe in the ceiling. Not a big leak, but enough to mess up the drywall in the ceiling. I called Plumbing Care and the receptionist was very nice and attentive. She had given me a window of 2 hours on the same day for a plumber to make the visit. They did better than that, Dmitry was here is about 15 minutes from when I called. He is professional, friendly and has 27 years of experience. After inspecting the ceiling area in question, Dmitry was able to determine that it was a moisture problem, not a leaking pipe that was the problem. He was kind enough to offer a few suggestions, rather than trying to take me for a few extra bucks. He could have easily suggested replacing and installing new pipes, but he is a very honest guy, who knows his stuff.
Bottom line is I wouldn't think twice about calling Plumbing Care again if needed. They are an A 1 type of company who know customer service and plumbing. Try to get Dmitry if he is available.

Dave K.

9/17/2015

I just moved to San Ramon and the previous owners left us with a broken hot water heater! After a bit of a fiasco with the warranty company and another plumber, I decided to go local and call Plumbing Care based on reviews and I'm glad I did. I spoke with Rupa who is very pleasant and she sent over Nick and David. Very prompt service and they genuinely seemed to care about getting me hot water! They looked at other items while they were here and were very honest with one assessment saying there really wasn't an issue and work wasn't needed. I'm glad I've found the plumber for my future needs for my new home!

Alap D.

12/11/2015 12:00:00 SA

I called them for a water heater thermo coupler replacement. They were caught up in other jobs and there was delay so the owner himself showed up. Got the job done, answered all questions. Asked him questions regarding other work in the house and later hired to work on one other job as well.

Diane J.

4/13/2016

Speedy, polite, knowledgeable, and reasonably-priced! Came out within hours and quickly fixed my water heater problem. I will definitely be using them whenever I need plumbing services.

Thanks Plumbing Care!

t c.

04/10/2016 12:00:00 SA

Reliable company came out late on Sunday. I called 4 other companies wouldn't do it on Sunday. Highly Qualified and did a great job very professional would use them again. Borris was great !!!

Bob K.

11/28/2015

Awesome service on Thanksgiving weekend. Ivan came at set time, calling first. Quality, professional service
At a reasonable rate, especially for a holiday weekend.
I will be using them again.

Daniel L.

3/25/2018

I wish I could remember the technicians name. But he came Livermore on a Sunday to fix our Norwich tankless water heater. He was very polite and knowledgeable. He also had all the equipment with him and he did not rush. I was really impressed with this company.

San R.

8/19/2017

Today I received very fast and good service from Vince. Great customer care.

Mike J.

8/13/2015

On Monday morning my tankless water heater went down. I called Plumbing Care. The owner Martin told me he'd be at my home in forty five minutes and arrived exactly on time. He diagnosed the problem and told me the best solution to save money. He ordered the part which I had overnighted to his office. He came the next evening to replace the part but discovered that even though he'd ordered the correct part, the company had sent him the wrong one. He spoke at length with the company to make sure that this time, they send the right part and had it overnighted to his office. The next day came to my home to install the part, and then returned that evening to make sure that it worked properly. He was very customer service oriented and really cared about doing the right thing. I give him my highest recommendation.

C B.

3/15/2018

I was having a water pressure issue and was able to be seen the very next day. I was given a two-hour window but in the morning I asked if I could get a more narrow arrival time and was told within minutes exactly when to expect Dmitri. Dmitri arrived exactly when he said he would and within minutes found the issue and spent the next several minutes educating me about the issue and the next steps. He was courteous, professional, efficient, and effective.

Ed P.

03/09/2018 12:00:00 SA

Dimitry expertly replaced a leaking pipe above the ceiling. He also fixed two leaking faucets. Their prices are very reasonable and their work is great. This is the second time he has worked on plumbing needs in my house and he will be the person we call for all our needs in the future!

Dana S.

1/25/2017

We had 3 tankless water heaters that were problematic for years and finally decided to go back to a storage water heater after receiving informative, unbiased recommendations from Martin. He came out over a weekend and we had a new system days later. Martin and Vince accommodated our urgent situation staying until 10 pm so we wouldn't be without hot water. Not only were they experienced, hard working and honest, their quote was competitive. We would highly recommend them and will absolutely use them in the future.

Jenny S.

8/16/2018

Dimitry did an excellent job in solving our leaking. I would recommend him to anyone who has plumbing problems.

Angela S.

2/29/2016

We contacted plumbing care after seeing yelp reviews and were pleasantly satisfied with great customer service. We suspected leak in our crawl space pipes and contacted other plumbing company to look at it. They weren't able to identify any leak and the service was hopeless. Then David from plumbing care arrived, and spent good number of hours to identify the leak and gave us reasonable estimate to fix it. Next day he came to fix it and within few hours the job was done. With great customer service and thorough knowledge of what they talking about, I highly recommend plumbing care for any plumbing work. Special appreciation for David!!

Gary S.

08/01/2018 12:00:00 SA

Vince was quick and professional in fixing a leaking shower fixture in a rental unit I own. He found a difficult to replace shower cartridge for the old unit before staring the job, saving a lot of time. I would recommend Plumbing Care for sure.

Anh P.

7/24/2018

Eric from Plumbing care was at our house today to fix a leaking faucet at our front yard. He did a good job fixing the faucet, cleaning up the area nicely after finishing with the job. He is on time, professional and reliable. I will definitely contact Plumbing Care in the future for help if I have any plumbing issues at my house.

Lianne Z.

9/29/2017

Very attentive and responsive as well as thorough. Great communication and explanation of issues with my plumbing. Thanks Plumbing Care!

Kimberly N.

12/18/2019

We found a leak under our kitchen sink yesterday and my husband reached out to a few companies after business hours. Plumbing care texted him that night to let him know that they would reach out tomorrow to schedule. Shortly after their hours of operation started he received a call to schedule an appointment to come out and take a look today. Alex and Jose arrived on time, promptly put booties on over their shoes before entering and took a look at the problem. They explained the issue and let me know upfront what the cost was and I let them begin the repairs. I also mentioned the slow drain in a bathroom sink upstairs and Alex took the time to go up there and troubleshoot and solve that issue as well. The whole time they were very conscious of any noise they would be making and let me know so my baby wouldn't be upset. Alex was really helpful and gave me some tips to flush out the sink pipes every once and a while. They were quick and explained everything really well. I highly recommend this company and Alex and Jose!

Salim T.

04/12/2015 12:00:00 SA

Five stars all the way! Martin and his crew are open and honest- something you will rarely find in a plumber. They saved me over $2000 on a new water softener and five stage reverse osmosis filter under my sink. Go ahead and delete every plumber's number you ever called and save these guy's number. Highly recommended and trustworthy!

Dave B.

1/17/2018

Dimitry walked in, took a look at the problem (leaks) and within a minute was hard at work. All problems solved in short time. Fair price and even did a bit of above and beyond. Plus, a great person to chat with. All of this warrants an easy 5 star rating.

Vicky S.

01/12/2018 12:00:00 SA

Dimitry has been providing plumbing services for my home for the past year and I have been very happy with his work. He worked on my kitchen sink when it was leaking and now it doesn't leak any more. He also worked on my toilet that didn't flush properly and the problem was solved within one visit. He came to my home on time and is very easy to work with. When I call for plumbing care, I always ask for him by name. I recommend him if you are looking for a plumbing professional in the San Ramon area.

Alex C.

11/19/2014

If you weren't sure from the other reviews already, Martin is excellent! We are extremely fortunate to have found Martin and his team from Plumbing Care. In fact, we didn't even find him on Yelp. We are adding an addition to our house needed to add a tankless water heater. The Rinnai brand was highly recommended, so we searched the Rinnai website for authorized dealers and started calling around. When speaking with Martin, we knew we found the one.

Martin was extremely knowledgeable and professional and provided us with a ballpark quote over the phone. He then offered to come out and even meet with our General Contractor, whose typical set of plumbers were all tied up in projects. Our GC agreed with us and approved of Martin, so we set an appointment for the weekend.

Interestingly, it wasn't until after we already decided to go with Martin that we looked him up on Yelp. To be completely honest, he does not disappoint all his positive reviews. He is really busy, but somehow manages to be great at either answering the phone or getting back to you right away. On the day of the project, he was on time and did excellent job. His team members were just about as efficient as he was which was a testament to his great managerial skills as well.

The whole project took the full day and Martin and his team worked into the dark to make sure everything was perfect. As we are mid-construction, we have him coming out to do additional work for us this week. We may follow up with another update, but if he continues to be as good as he is, we may just start sounding redundant with our praise.

As a final note, character is really important to us and when speaking with Martin you know that he is a man of integrity and passionate about his work. He truly meant it when he said that this was more than a job to him and it carried over to his team and showed through in his work as well.

Bottom line, look no further than Martin and Plumbing Care as this is as good as it gets!

Mushmouth Y.

06/06/2015 12:00:00 SA

Plumbing Care provides five star service. They showed up exactly on schedule and were very honest and fair with their pricing. They work fast and are neat. They are responsive by phone and email and stand behind their work.

We had them replace a water heater that had a leak, a recirculation pump, and a garbage disposal unit under our sink. We had quotes from other highly-rated plumbers that were significantly higher for a smaller heater. Some conveyed inaccurate information about city regulations or the compatibility of our our sink fitting with new disposal units. Martin called the city to get us a clear answer; he had the water heater that we wanted on hand; and he was transparent about the work not being that complicated. He and his team have a can-do attitude which is just great.

Martin is friendly and answered all our questions. It's clear that Plumbing Care cares a lot about customer service. I would not hesitate to refer anybody to them for any plumbing needs. Trust all the five star reviews!!!

Jason L.

01/02/2018 12:00:00 SA

Emil and Alex both very experienced and professional. Pin pointed and resolved our plumbing issues fast with quality workmanship. I am delighted and will highly recommend for any plumbing job needed.

Adam G.

12/18/2015

Martin and his crew did an excellent job at installing a second gas line at my house. The price was right and the service was tremendous. Martin also coordinated with the city of San Ramon to obtain a permit for the job. I would highly recommend this company for any and all plumbing related installations/services.

Sue G.

11/29/2015

We had kitchen drain clogging. Another company tried to use snake and the snake always went to sink pipe, so he suggested us to open the wall to unclog the pipe.
Fortunately we called here. The person came to our house pretty quick and used snake to unclog the drain soon.
Great service. Thanks.

Sudha S.

11/19/2017

I would like to give a shout out to George again. A few weeks after the installation, we were told by US water systems in a call with them to connect one of the tanks to the drain. This was not clear from their diagrams originially. We called plumbing care and they kept up their appointment. George came back and installed the drain pipe for us. Excellent customer service!!!!

David J.

05/03/2018 12:00:00 SA

Just a heads up that Dimitri at Plumbing Care rocks! Great service.

L C.

11/18/2014

5 stars is NOT enough for this guy/business !!
He is awesome !!
Very professional, very honest, very well priced, etc. etc.!
If folks who run businesses we're only like this guy, what a difference it would make !
He not only cares about his trade/business but also cares about his customers !!

Don't make a mistake and call someone else for your plumbing needs, CALL
Martin, he explains everything and helps you understand the problem !
Martin, hope you continue your ways and become super successful !
Wish you the best and I will definitely call and refer you for any any plumbing needs !
Larry C.

Noah S.

4/14/2018

I needed to have an natural gas auto shutoff valve installed for earthquake safety. Called, was called back very soon, got service in the afternoon. George did a great job - did additional testing to determine whether we had a gas leak. These guys are great! Recommend and plan to use again for plumbing issues.

Wally L.

3/23/2015

I needed a drain unclogged and washer shut off valves replaced They were great we were very pleased with their work. Pricing was reasonable as well job well done!

Alphonsus C.

10/09/2014 12:00:00 SA

We've used Martin a total of four times now, including tonight's leaking water heater. He somehow always makes himself available, is very professional, extremely knowledgeable/patient and is very competitively priced. I'm bummed that the secret is out about his service and know that we're always covered when we need plumbing services.

Ken K.

3/30/2018

Eric was completely knowledgeable and helpful fixing our tankless water heater. I learned a lot watching him and would call him back anytime I have any plumbing issue. He is patient, thorough, and honest. It doesn't get any better. A big thumbs up..

Bruce R.

06/05/2015 12:00:00 SA

Michael from Plumbing Care gave me estimates showed up on time , for 5 projects and I wanted to get the plumbing supplies but Michael recommend that he should get one of them and the one item Michael purchased turned out to be excellent . I had issues with one of the items from Home Depot which happen to be on 2 of the same toilets but a special order which makes me never never wanting to order on line with Home Depot what a night mare ( 3.5 weeks never got toilets - online with Home Depot is a separate company and those that have done this know what I'm talking about) so I was late on getting back to the company on completion of my 5 projects and or setting up a time to do the job.
I called to complete the projects ( except toilets ) they arrive next day.
Wow , Michael was great:
Faucet, Garbage Disposal , drains and misc on same sink, bar sink, back bathroom leak problems, valves on washer , and shower extensions . Good price and exactly what was committed for the jobs.
Rate 5 best.

Ashley H.

9/17/2016

We had a 5 star experience with Plumbing Care a few weeks back. We had a leak that we couldn't locate. They came out for a free estimate and recommended a leak detection company to find exactly where the leak was coming from. Our home is on a slab so they wanted to make sure we located exactly where it was since those can be misleading. Sure glad they did because the leak was detected in an entirely different place then where it was heard the loudest! Unfortunately it was under the slab:( but plumbing care came on a Sunday to take care of it so we could avoid any flooding. We were very impressed with their professionalism and consideration while in our home. They gave us an estimate over the phone and they stuck to it.
Price was very competitive with the other bids. So happy with the service we received. We are new homeowners (2 days in when this all happened).. & it was relieving to have such a great experience after such bad luck! We have saved their number as our go to plumber in both of our contacts. Thanks Plumbing Care!

Rick B.

9/29/2017

At 1 PM on a Friday, the pipe supplying water to by house burst, spraying water everywhere. I called 3 plumbers for emergency bids and within 25 minutes Plumbing Care was at my door. They assured me would be fixed TODAY and their bid was about $1000.00 less than I expected! They finished the job that night for the price they quoted and they were good dudes. Completely exceeded my expectations. Thanks again.

Henrik N.

03/10/2018 12:00:00 SA

We had a superb experience. These guys are true professionals and not just when it comes to their knowledge of plumbing issues, but also how they treat their customers. They listened closely to us and then proceeded with an approach and solved our issue. Thanks guys!

Matt C.

05/10/2017 12:00:00 SA

Last week, our water heater went out. I called and they were able to send a technician that day. It was a minor repair and got us back in business. While there, their technician, David, looked at a couple of items we asked about. He was very professional and polite. I would definitely recommend them to anyone.

Leela B.

03/01/2016 12:00:00 SA

Bobby (Plumbing Care ) helped me to install new water heater at my house san ramon, CA

I have a leaking water heater ( 6.3 years State select)
I called for help morning 9AM 02/29/16, got an appointment at 11AM
Bobby came and gave me an estimation with couple of Hardware options
once I agreed work completed by 2:30 PM - Pretty neat

Bobby is very professional , took time to explain and been patient with my questions and confusion on water heater - end of it ,its my choice I went with Rheem :)

I highly recommend their services , planning to work on couple of my other plumbing needs

Karly G.

2/26/2018

Dimitrey at Plumbing Care Inc was wonderful. Speedy and nice- very professional. I would definitely use again and recommend to a friend.

Albert P.

2/24/2018

Great company. Fixed my tankless water heater in the minimum service time and had the needed part in his truck.

Ric B.

5/25/2016

We needed to get our water pressure down as a result of a home inspection as we are selling the home. Called Plumbing Care and they came out right away. It was a bigger job than anticipated and Boris had other appointments that day. He came back that evening around 6:30 pm and dug out the old regulator and replaced it with a new one.
Boris and his apprentice were friendly and courteous and their work was quality and they left it clean. And the charge was what he quoted me! I highly recommend this company for all your plumbing needs. Remarkable!

Frank P.

8/13/2017

Plumbing Care is the best in Trivalley!

A week ago my main water pipe in the meter box was leaking heavily and I asked Dublin San Ramon water service to come and shut it down. It was the PVC joint broken because the roots of the nearby tree pushed. That was almost 3 o'clock in the afternoon. I first called Plumbing care because of Yelp rating, but no body answered my phone. So I called another company (Advanced Plumbing). Advanced Plumbing sent out a technician quickly but the technician took a look and quoted ridiculous high amount. So I paid $69 inspection fee and let him go.
I called back to Plumbing Care and they sent Boyko around 6 PM. Compared to others, Plumbing Care gives free estimate, so you don't worry about the technicians give unreasonable estimate if they don't want to do it. Boyko quoted half of price that Advanced Plumbing asked.
The job was not easy. Boyko had to cut many roots tangled outside of the concrete meter box to remove it. It took him almost two hours to fix but when he tested there was another unexpected place under the mud that leaked. So he had to dig even deeper to get another place. He even asked another technician (or boss?) to help do the job. When they finished, it was 10PM. They didn't even ask for raising money because of extra work.

The next time when I have plumbing problems, Plumbing Care is always the first choice.

Linda M.

1/17/2018

Emil has been out quite a few times during a somewhat difficult bathroom remodel. Each time he does a fantastic job and leaves the place perfectly clean. I always ask for him, not only is he a very nice guy, but he knows what he's doing. Every time I call they are able to get me on the schedule right away and it's always a decent price. I love a company that cares about customer service.

Angela M.

1/17/2018

Emo came to fix one of our shower handles and cartridges , and he was very competent and skillful, did a complete repair and replaced all the defective pieces. Efficient and fast process, one year warranty on labor and parts, How can you go wrong with that? I will definitely refer him and the company to all my friends and family for every plumbing works.Thanks Plumbing Care Inc.

Lance B.

3/24/2017

Five stars because the parts and labor were all included for $150 and they could get here and do the repair the same day that I called. It is a good thing we checked his work because he didn't completely repair the leak at first, but once he realized it he was quick to replace another part to get it completely fixed.

Gregory K.

7/30/2015

On-time, replaced my garbage disposal, checked bathroom leak, repaired a cracked, dislodged pipe. Explained everything. Was professional, no non-sense, and cordial. He was a nice guy who did exactly what was asked. With so many subpar, con-artists, flaky, rude workers there are, I want to recognize the good ones who get it and do the job right and put the customer in the center. I picked this company because of their perfect reviews and I want to now put my stamp of approval as well.

Cindy J.

7/21/2017

Debra called me back within a few minutes and scheduled Dimitri to come out within an hour and a half! Our water heater was leaking slowly causing damage so we needed it replaced asap. Dimitri was very knowledgeable, helpful and friendly! Thank you so much for saving the day!

Migget W.

12/30/2017

Zhivko arrived right on time to replace my leaking traditional water heater with a tankless unit with which I am delighted. Zhivko is knowledgeable, professional, meticulous and was respectful of my home. He and Alex made a great team working together diligently and tirelessly in troubleshooting my evasive leaks before installing the new Navien unit. I have already recommended Plumbing Care to two of my friends.

Kathryn J.

12/28/2015

Called them around 9:30 and Boris showed up within 20 minutes. Boris checked every toilet and shower and he even crawled under the house. When he could not find a problem after working for an hour and 15 minutes, he told us there was no charge! He was wonderful and the best service we've had regarding house issues. I would highly recommend this company!

Jon D.

12/20/2017

Bathroom sink backed up into shower (not a crisis). Called at ~ noon, was promised a 2:30 - 4:30 time frame. At 3:45 Emo called to say he was running about 15 min late, but still made it by 4:30. Used snake via shower pan and unplugged drain. Took the time to make sure it was open and also rinsed the entire shower down.

Erica C.

12/19/2017

From the person answering the phones, to Vince who came and fixed our guest bathroom sink which was leaking, our experience with Plumbing Care Inc was the best. Within 24 hours the problem was solved and for a very affordable price. Highly recommend.

Gurdev G.

12/15/2017

on 12/15/2017 technician eric canaya installed instant hot water dispenser. eric also performed additional services on new drain .he hooked dishwasher overflow to the garbage disposal.
eric was very professional , clean and through with the whole job. he explained everything about the job and how to take care of the equipment.
thank you eric . i highly recommend this company.
terry grewal
san ramon, ca 94582

Ganga B.

2/21/2015

We found them through yelp. George came for a consultation. He was very professional, arrived on time, suggested some equipments to buy and gave us a very reasonable quote for water softener installation and reverse osmosis. They gave a solution to avoid drilling the kitchen counter. Once the equipments arrived, I gave Martin a call and George arrived next day morning as promised. He spent 4.5 hours and completed all the work as promised, gave us instructions for maintenance and offered 1 yr service warranty without asking. Very happy with his work. Will recommend him for any plumbing work. Very happy customer.

Jim T.

9/27/2016

Great service. On time and available quickly. Professionally handled and solved our immediate leak under our kitchen sync.

Noel N.

02/02/2019 12:00:00 SA

My water heater that was only 2 1/2 years old decided to stop working and we didn't discover it until after dinner when we were going to wash tue dishes... I tried to assess the situation and discovered the pilot wasn't lit. I tried to light the pilot 3 times but wasn't successful. I tried calling out a local Plumber from Union City & he was set on discouraging from fixing my unit and replacing it w/a new one he had for $1750. He said parts were unavailable & to contact the manufacturer for a thermocouple and a control valve... He said he would replace both parts for $750. (I only paid $599 for my Whirlpool unit brand new!) I thanked him for coming to my house and said I would get back to him after talking to the manufacturer... First thing the next morning I call the manufacturer and they tell me my unit is still under warranty and they had Plumbers available to repair my unit. I agreed and got in touch with Plumbing Care! Martin arrived at my house and listened to my description of what happened and also Troubleshoots my unit. Within 2 minutes he diagnoses the problem as a faulty Burner Assembly...not a thermocouple coz my unit didn't have one, it has a thermopile and not the control valve coz it was working fine! Also to my surprise he carried a Burner Assembly on his truck. He informed me that the part was covered under warranty and all I was responsible to pay was $195 for the labor. I was completely floored by Martin's honesty and professionalism! As he was working I told him about what happened the night before with the other Plumber and he didn't bash them at all but simply agreed that maybe they weren't interested or capable of repairing my unit. Needless to say Martin replaced my faulty Burner Assembly, tested the unit 3 times by shutting off the pilot manually and relighting it. He also performed a comprehensive inspection on my unit and checked my water heater for sediment/corrosion. He accomplished all these things in 25 mins!!! Martin will be my Go-To Plumbing Technician from now on!!! He is very knowledgeable, professional and most of all honest!!! Thank you so much Plumbing Care, I really appreciate your work!!!

Jose L.

1/28/2015

I had the pleasure of working together with Plumbing Care Inc. at an addition and remodel. They showed up on time and worked hard to complete job at hand.They were present to walk inspection and were prepared .I was impressed with effort taken to make sure the customer was happy.Refreshing to know there is still good guys out there. Joe Loza of Loza Construction Inc.

Margo R.

5/27/2017

Dechko came to repair my leaking water line to my refrigerator. He fixed it in a flash-putting on a new fitting after cutting the copper tubing and no more leak. He also fixed my toilet from running for 10 minutes after flushing. He was there promptly, even early, and was friendly and professional. I would recommend Plumbing Care again and will surely call them if the need arises again.

Venkata C.

11/06/2015 12:00:00 SA

They fixed a water leak and was happy with their service.

Angela L.

10/30/2017

Purchased a new house that needed some plumbing work, so my husband and I called around for some estimates. Plumbing Care had the best price and we felt very comfortable with the explanation from them of what needed to be completed. They were scheduled to begin work before we moved into the house. They stayed very late to complete the work in 1 day so it would not disrupt our timeline for other fixes to the house before move in. A few small unexpected things did come up during the work, which was the reason for the long day but they did not charge us extra. Highly recommend.

Anja M.

10/28/2015

I called plumbing care and I got their voicemail so I left a message. They got back with me within 30 minutes. I was very impressed with their promptness. I set up an appointment for one of the specialist to come out. They sent Bobby to my house. He was very knowledgeable, professional, friendly, and respectful. He is the first plumber I have ever seen to wear shoe coverings and I really appreciated that. He explained it thoroughly to me the problem that I was having and what would need to be done. Everything made sense to me. He had no problem answering my dozens of questions. He got the job done quickly and efficiently. I called around to other places and the quotes they gave me were ridiculous. Plumbing care did the job well and had the best rate. It was a win win situation for me.

Anna G.

12/19/2016

I noticed one day that there was water mark in the ceiling of our garage near the water heater. After some investigation I figured out that it was from one of the upstairs shower. When I called Plumbing Care I was really worried they will come out and take a look then tell me they need to rip apart my upstairs shower and I'd need to buy a new bathtub and replace all the tiles surrounding it. Instead, Boris came and tried a couple things and was able to identify the problem quickly and repaired the leak with minimal damage. Very happy with their service!

Olin C.

1/18/2018

I want to thank Emil who works for Plumbing Care Inc. Emil recently did some plumbing work over a 2 day period for me in my San Ramon home. He did an extremely great job. Emil was conscientious and careful with his plumbing work. I highly recommend Emil for your next home plumbing project.

Aaesha A.

8/31/2016

We had a water main leak outside our house. Plumbing Care folks were wonderful. They cared about saving us money, gave us several options, and helped us pick the right one for us. We needed then a second time for a leak inside our house. Dave came by and fixed it and didn't charge a penny. We are now forever loyal customers of Plumbing Care. Hope to not need them anytime soon (or ever!) but if we do, we will only call them. Trustworthy, dependable, honest are just a few words I would use to describe this company. It's hard to find ones that are good. This is a keeper.

Lori W.

1/17/2018

I had plumbing care work on my Noritz heater in June of 2017. Prior to this, I had no problems witht this heater. They were the first plumbers after the initial install to look at the heater. The hot water had been spotty and inconsistent. I called and asked for them to come out and see what the problem is. I asked the girl on the phone twice what the cost would be. She said they would decide when the got here. Emo (sp?) came out and troubleshooted the system. He replaced a filter (I didn't see this) that he said he had replaced in June. He said the timers were set so I would only get hot water at a certain time. I asked him is he had set the timers at his last visit as this was never a problem before. He denied this. He had me test the system and I had hot water. Then he sat down to write the bill and said it would be 175.00! I was shocked--and asked him why so much and why wasn't I told this was a standard fee. He said he would give me discount. I said it should be under warranty after six months. He hemmed and hawed then said it was his fault. I went inside (my heater is outside access) and he went back to the heater, then packed up and left. Now this morning have no hot water. Will need to find a scrupulous business to do my plumbing, one who is upfront about costs and honors warranties.

Momchil R.

05/08/2014 12:00:00 SA

I have used for my water heater repair. It broke Friday night. I called them and Martin showed up less then an hour after I called. He was so honest and told me that just a small part was gone. He got it fixed for 15-20 min and an hour later I had my hot water back. Thank you Plumbing Care for your fast respond,honest service and reasonable price!

Darlene L.

8/27/2017

We had a water heater replaced last week with this company, our installer was Vince Paskov and he was great. The service was fast and efficient. The cost was fair and we would certainly refer him on and call them again if we were in need of their services

Steve M.

8/21/2017

Vince came out and took excellent care of us and got our hot water heater up and going in no time! He shared a few good tips while servicing our unit. Thanks to Vince and the Plumbing Care Team for a job well done at a competitive rate.

Tati G.

08/07/2017 12:00:00 SA

Excellent service! Boris stopped by on a short notice to take care of the garbage disposal related issue - dishwasher not draining. Fixed the connector pipe and solved the issue - at no charge! Plumbing Care Inc. helped my plumbing needs a few times before - always with the best results. Highly recommended!

Maureen S.

7/29/2017

had a new vanity installed and thus needed a new faucet installed. I have done it before, but now that I'm older and wiser, I decided to forgo the headache and call someone to install it. Saw the reviews on Nextdoor so went with the local guy - Plumbing Care Inc. The installer arrived on time, took off his shoes, and got to work. Gave me a quote up front and suggested I also replace the hot and cold supply lines which are 30+ yrs old. I said go for it. he tested the install and then had me do the same. Great job, I would hire them again. Also they have a warranty period if it should break/leak.

Winnie T.

12/02/2015 12:00:00 SA

We had a problem with the wall above our water heater getting very hot whenever it was on. The person who came basically made fun of me and asked me what to expect with a hot water pipe running through there. I told him it got hotter when the water was turned off, which made us think it was a problem with the vent connected to the hot water heater. He said, no, that's impossible. He was very impatient and did not do much of an investigation at all. I called another company (Advanced Plumbing in San Ramon) and they came out right away and confirmed the problem, told me it was, in fact, a problem, and was actually helpful. I will not call Plumbing Care again in the future!

Sean W.

07/07/2014 12:00:00 SA

Martin and his team are terrific. They installed our water softener with reverse osmosis for us. He is very experienced and honest. He doesn't try to sell you a super expensive brand/product. Our drinking water was defective, and he had to come back a 2nd time. He didn't complain at all. He saved us at least $1000 compared to overpriced competitors.

David C.

4/22/2018

I've had a few additional plumbing jobs done by Demetri and received excellent work. For one job he was able to drill our granite counter and hookup and an under-counter water filter to a new dispenser. It looks good and has been working great. Also we needed a new toilet installed and he was able to do it within an hour. A few days later the toilet became loose and he came back to tighten the bolts. A couple days later when it became loose again he figured it was the the flange was faulty and needed to be replaced, for an additional charge, which was understandable. He did show me the old part which was in bad shape and installed incorrectly by the previous owner since it was not secured well. Demetri spent a good part of the day working tirelessly to try to get things to work since he ran into some difficulties. But even though the job was taking him much more time than expected, he assured me I was not to be charged any extra. Eventually everything was completed and it has been working well. I liked how fast their response time has been with every call. Highly recommended.

Kevin W.

1/16/2017

Boris and Vlad were thorough and comprehensive in their investigation of a mystery leak. Project number two was a water main valve leak. Project number three was a sprinkler system valve leak. Project number four was the installation of a touch sensor kitchen sink faucet. Project number five was ripping out that defective faucet to install a different one. Project six was a leak in the bathtub. Project seven and eight were bathroom faucet realignment. These guys took care of all these projects with great efficiency and fair cost. They are extremely professional and accessible even on the weekends for emergency work. I highly recommend this company for all your plumbing needs.

Ernie Y.

6/25/2017

Dimitri came over to fix my diy water heater installation, excellent service came over very quickly to fix my mistake. Will use plumbing care again

Dave T.

12/31/2014

My Rinnai tankless water heater broke today morning and I did not have any hot water. I called Rinnai who referred me to Plumbing Care Inc. What happened next just topped my expectations beyond belief!

Martin was here at my home within minutes of my placing the call. He diagnosed the problem (non-functioning flow sensor), got the item from his warehouse and replaced it - all within 90 mins of my first call! I am blown away! Martin also comes across as honest, there was no self-serving advise in his maintenance recommendations.

This has to be one of the best service experiences I have ever had. I wish we had folks like Martin for service of all other appliances.

Martin and co - great job!

Edward C.

5/28/2017

Excellent service and price! Courteous professionals! I purchased the toilet that needed replacement; they picked it up and installed it. They took away the old one and all packaging. Made sure we were satisfied before they left.

Y C.

5/17/2017

I called about getting my fridge & washer dryer hooked up and they were able to send someone out the very next morning. Dimitri arrived on time and was able to get the work done quickly and for a great price! He even replaced a faulty part that the previous plumber had used at no extra charge. Highly recommend calling them if you need any plumbing work done!

A W.

3/14/2016

Water heater was on the fritz this weekend, which is surprising because it's just a little over two years old. I found Plumbing Care on Yelp and decided to give them a call. They were here within about an hour of me calling, which was a great response time. They diagnosed the problem within a few minutes, and they contacted the water heater company to verify that my problem was covered under a warranty. They agreed to give me the part from their supply and they would get a new part from the warranty of the water heater. That saved me money by not having to pay for a new part. These guys were friendly and knowledgable, and they gave me tips on how to prevent the same problem from happening in the future. I'd highly recommend them for all your water heater needs.

Farooq K.

11/24/2014

Martin did a fantastic job for us in a very short span of time. He genuinely deserves 5 Stars!! He is credible, astute and provides top notch professional service!

Our Noritz tankless water heater decided to quit on us. Weekend was coming up and we had very few options. Martin had installed a kitchen faucet for us about a couple of months ago. So I decided to take a chance and texted him at 7pm Sat night.

Martin immediately got into action and from there onward it was a good journey with him. He visited our place at his earliest, professionally consulted with us, discussed different options and gave firm one time prices for each. Monday at 4pm hot water was on :-)

I would strongly recommend Martin to anyone in the East Bay for plumbing needs, big or small.

Dave S.

7/16/2016

We had a leak spring on one of our hot water lines. Was able to get these guys the same day to come and fix it. They were easy to work with, fast and professional, and did the work for a reasonable price. They accept credit cards via Square. Would definitely use them again.

Sita R.

09/03/2015 12:00:00 SA

Plumbing care was simply excellent in their first and second visit! They came home for a free estimate and gave us the best rate! Then on their second visit, Nick, one of their technicians, did an amazing job. He was thorough and also stopped in a store for us, as we did not have the right fittings. On the whole, I would totally recommend Plumbing care to my friends!

Kai H.

04/10/2017 12:00:00 SA

My 6 yr & x month old 75 Gallon State water heater went out. Checked HD and Lowes first but decided to drop a call to Plumbing Care based on positive Yelp reviews from customers also from San Ramon where I live. My experience has beeb a very satisfactory one thus far. Martin and Dimitry did an awesome job, much beyond what I'd expected. They know how to interact with customers, addressed my questions with detailed technical explanation and trustful suggestions in different performance/price ranges. Martin came to my house after 6 pm and started installation work promptly, which is much faster than what I anticipated(was planning to take a day off the next day). They are very professional and hard-working. Would recommend this company to those who need to replace their water heaters in San Ramon area.

Donald W.

9/22/2015

We needed a drain line unclogged on a Sunday since it affected our toilets and baths. To my surprise, my phone call was answered immediately. They gave me an ETA for later the same day, then called again before arriving. I was informed of what would be done and how much it would cost beforehand. It wasn't exactly cheap, but seemed reasonable for the time spent - over 2 hours including replacing a toilet fill valve. We were very satisfied with the service and they give a 90 day warranty for a little extra piece of mind. We've used other plumbing services in the past, but we like this one the best.

Cristi H.

04/03/2015 12:00:00 SA

This is the absolute best plumbing company ever. I called for a clogged toilet, and they were here in 40 minutes, got it fixed in 5 minutes - very professional, very reasonable cost, and fast!! Thank you Martin! I will recommend you to everyone - you are truly the best.

Jason K.

3/23/2017

Very professional, courteous techs that get the job done and on time. I I will always use Plumbing Care Inc!

S P.

10/06/2016 12:00:00 SA

Had a backup in the shower that had leaked all over the floor two hours before we were supposed to be on a flight out of town. Called Plumbing Care and they were able to send someone out right away to help us out. They took care of the issue and cleaned up so we could catch our flight.

Sujatha K.

07/02/2015 12:00:00 SA

We are very happy with their service. Martin (owner) is very responsive to customer needs. I was able to email him asking for an appt the next day and he replied to me right away...Thank you George and Michael for taking care of our plumbing problem. Appreciate your work.

Thanks
Sujatha

Pranit K.

09/07/2014 12:00:00 SA

Martin contacted me when I put an order through red beacon. It was late in the evening and we needed our laundry faucets changed...He was in time, quick and very professional. I would call him back for any plumbing issues.

S F.

02/10/2017 12:00:00 SA

Excellent service! I have used Plumbing Care Inc. three times for various plumbing repairs within the last five months. They are very responsive and professional. Boris and his team did a great job installing my tank-less water heater after I called Plumbing Care late in the afternoon when I found out my water heater was leaking. They came around 5:30 pm and continued to work until 11 pm to complete the installation, including new piping, etc. Highly recommended!

Sam B.

8/24/2014

I called Martin based on yelp review, but he referred George because Martin was not available. George was a true professional, showed up on time. he got delayed at my work, he called the next appointment and told them he would be late. His work was very good. I was very pleased, I referred him to couple of my friends who were looking for similar job. I would definitely recommend George and plumbing care.

A E.

8/19/2016

Boris and his partner Nick came over (even they were late and behind schedule) and replaced the boiler in an efficient, fast service manor. These guys were great, very knowledgeable and easy to work with; great service and reasonable pricing. I'll use Plumbing Care for all of our plumbing needs and recommend them to our neighbors and friends.

MIchael H.

8/13/2016

Michael from Plumbing Care replaced my kitchen sink faucet for us. He was professional, knowledgeable, courteous, and friendly. He did a very good job and kept everything clean. He noticed a leak on one of the water valves, and fixed it without charging me a dime. Great job and thanks!

Jaijeet C.

12/24/2014

Martin is real deal! He is super efficient and right on time for his appointments. I called him on christmas eve and he did the service that same day. Super kool guy with super cool price. Thank you Martin i really appreciate your work.

Nancy W.

07/06/2014 12:00:00 SA

We had a leaking water heater a few days ago and we tried to find someone to install the new water heater for us and many people came to see the place and they couldn't do the job because the space was too small....finally one guy referred us to Martin and he came over the same night and help us install a new water heater and clean up within less than 2 hours....

We are glad to have Martin and his crew with their fast and professional service, of course, a great price as well !

We would definitely recommend to our friends again !

Bob S.

08/10/2017 12:00:00 SA

We recently had Plumbing Care replace a hot and cold water filtration faucet in our kitchen. We already had the new faucet on hand. Vince was the service technician who came out to handle this job. He took care of the install without a problem. The new faucet works great and no leaks!! The installation required the re-use of an existing heater tank. One of the connectors on the tank was worn and needed to be replaced. Vince drove to the local hardware store to get a suitable replacement part. Vince was very friendly and professional and completed the job in a reasonable time. My one criticism is the service fee. The bill was over $200 for 1.5 hrs of labor (the only purchased part was the connector). Of course, the drive to the hardware store added some additional time. That being said, I feel that Vince did a great job and we will be calling Plumbing Care in the future for other work that needs to be done around the house.

Manjeet S.

11/22/2014

Excellent service. We asked them to install RO system under the kitchen sink. Martin gave a reasonable quote, arrived on time, explained in detail how he was going to install it. Answered all our questions very patiently. He is very friendly and professional.

Highly recommend him. But for sure, he is a super busy guy.

Ed L.

11/15/2016

A great company, Responsible, and They have a gentleman - Boyko who is very patient and communicate and understand my condition. I will have them to do future any work. Trustworthy.

Matt B.

11/15/2016

Boris came today and did a fantastic job replacing a toilet and hot water heater. His work was very clean and honest. I would highly recommend him for any job. He was wonderful with our son also!

Mistuni G.

5/31/2016

The lady who scheduled the service to the technician himself, AMAZING!!!! Professional, competent, friendly, helpful. And so so affordable. This kind of service and experience is so rare these days. Plumbing care will be the business I'll call and highly recommend to everyone out there, every time.

peb y.

5/15/2014

Martin from Plumbing Care came for toilet installation.
He was very efficient and finished everything within 40 minutes, including the demonstration and explanation of how he did it, and cleaning the site perfectly!!
Martin is very skilled, and knowledgeable. It was a pleasant experience, and I definitely recommend to my friends/family.

Skip E.

10/24/2016

1 1/2 years ago I had Plumbing care install a water heater on a sunday after hours. The installer arrived promptly on time and explained everything he was doing. He did an excellent job at a very fair price. Last week I had a water leak under my house. I called them again, and this time Mark, the owner came and also was on time. He went under the h ouse made some tests, and told me what the problem was. He said he could fix it, but told me I could fix it myself. He explained to me how to fix the leak and gave me step by step instructions. He made a note about ehe problem in case I could not repair it myself. He assured me it was nothing major and that I should have no problem fixing it. Thanks Mark! Great company, I will continue to use them, and highly recommend Plumbing Care, Inc. for all your jobs, big or small!

Donna I.

10/21/2016

Plumbing care is # 1 great company , Martin installed a new tankless water heater, the next day the brass fitting leaked, we called Martin he was out in 10 min. And took care of the problem, we then had him install a water softner , so far it works great! I have referred this company to my friends.

Tracie H.

10/18/2016

David at Plumbing Care Inc. was fast, professional and efficient. Appreciated that within two hours of our call, our water heater was heating water again with a one year guaranty.

Greg N.

10/11/2016 12:00:00 SA

This company is great. They are accessible, knowledgeable, responsive, accountable, and honest. I described my issue to Martin over the phone and he knew exactly what the fix would be and how I could use my warranty to cover most of the cost. I'll definitely be using them for all my plumbing needs.

Anna J.

9/18/2015

We hired them to install two vanities, a tub and toilet. These guys were amazing!! They came on a Sunday and Monday (finishing on Monday at 1am), and worked so hard I was blown away. They were friendly, conscientious, did great work, and they were the least expensive of four bids we'd gotten. I would definitely bring them back!

Morry S.

4/19/2016

Look no further because this company is as good as it gets. They come on time, know what they're doing, and are fast and efficient. I'm always skeptical when dealing with contractors, but Plumbing Care is honest and their prices are very competitive. No hidden charges. They are the only plumbing company I will ever use.

Scott V.

09/04/2014 12:00:00 SA

Plumbing Care is the best. Martin came out the night I called him as he had said he would and assessed and finished the job doing quality work in record time.. No job is to big for them. I would refer them always. Thanks for your help.

Matt S.

11/09/2015 12:00:00 SA

I was dreading having to call a plumber. Emil was the best. We will definitely use him and Plumbing Care Inc. for everything!

Maria N.

4/15/2015

I found Plumbing Care through Yelp. Great reviews and this one is no different. Martin came to assess a leak coming from the shower upstairs into the kitchen directly below, yikes! He was meticulous in isolating possible causes, creating holes in the ceiling and walls in the process...and finally realized the leak was coming from caulking in disrepair around the shower!! He and his crew patched up the holes and did a great job matching the ceiling texture. Plummers and drywallers, amazing! Martin is a great guy, honest and thorough. Thank you!

Monideepa D.

8/21/2014

We contacted Martin of PlumbingCareInc via Homedepot. He fixed the power shut off valve of the Gas Dryer. Not only he did that he also installed the LG gas dryer which was left by the LG servicing guys. He is very professional and expert in his job.

I would recommend him for a great service

Kriste M.

8/16/2016

Boris and his team were excellent. They were friendly, responsive and efficient. Can't say enough good things about them!

M L.

2/17/2016

Great experience! Martin is very knowledgeable...knew from the Error Code on my tankless water heater control than something wasn't right as the code isn't usual for an exterior unit. Identified the problem within minutes. I'm definitely keeping this # handy!!!

Zheng X.

7/21/2016

Boris and his team installed my 75 gallon water heater, the team is highly responsive, took a cost-effective approach, performed a piece of high quality work. A job well done, strong recommendation !

Ron S.

7/14/2014

I contacted Martin on a referral from another plumber after reading his glowing Yelp reviews. My condo needed a replacement garbage disposer installed and even more pressing: a hot water shutoff valve for a compact washer/dryer replacement. Martin was flexible in scheduling my work as requested (even took a follow-up call on a Sunday to confirm) and gave a reasonable estimate over the phone. Martin showed up on time and performed the tasks within scope while charging me less than the estimate! Another plus was getting my work done as scheduled allowed the re-install of a new washer/dryer two days later or otherwise was faced with lengthy delays. I would have no hesitation in using Martin for future home improvements (while here, he fielded questions about some other plans) or plumbing emergencies. Thanks again, Martin! .

Tim M.

6/28/2014

Wendy/ Tim
Plumbing Care is the Best! Martin and his co-worker arrived onsite/ on time with a can-do attitude and solved our untimely broken water heater replacement. Craftsmanship, honesty and concern not to mention pride in a job well done. How can you ask for anything better.

Bill N.

6/20/2016

Had E. Lissol Plumbing come out to fix a leaking shower faucet. The valve was made by Rohl and they had no idea how to fix the problem. I contacted Plumbing Care and the sent out 2 technicians (George and Andrew) and they accurately trouble-shot the problem. They were professional and great to work with and most importantly, they fixed the problem! Highly recommended.

Kerry J.

08/09/2015 12:00:00 SA

Wow!! We are in here in Hawaii. Babysitter calls us and there is a massive water leak at our house. We call mike based on yelp reviews. He answers right away (on a Saturday night) and promises to come first thing Sunday morning. He showed up, fixed the problem and even came back to fix another problem that popped up a few hours later. Great service and super nice guy! Thank you.

Lilly L.

7/29/2015

Was late and no call is the reason for the four star vs five, but Michael was fast and professional and he spent the time and effort to test the plumbing as well as the garbage disposal after installing it. Will definitely use them again.

Tony B.

12/01/2015 12:00:00 SA

These guys are excellent! Came out quickly, assessed my situation, got a mfg warranty replacement and had the faucet leak fixed in no time! I'm even having them check other situations now, and will always use again in the future. Highest recommendation!!

Al F.

01/10/2015 12:00:00 SA

My daughter discovered a leak coming from our plumbing attic. I went up and discovered a solder joint leak in one our pipe valves connected to our tankless water heater. I called Plumbing Care and the gentleman said he would have someone out in 1 1/2 hours. His guy arrived in an hour examined the problem and had it fixed in less than an hour. We averted a potential catastrophe since pipe was minutes from bursting. Professional and very courteous. Guy took his shoes off to enter our home. Very good service.

Donald C.

04/10/2018 12:00:00 SA

On April 5, 2018, I called Plumbing Care Inc. regarding a leaky pipe attached to my water heater. The person I spoke with on the phone was very friendly and professional. I called late in the afternoon and I was delighted when she told me she could have someone respond to my residence within an hour. Prior to the arrival, the technician, Emil, phoned and informed me he would arrive in 15 minutes. He arrived as stated and assessed the problem. He provided several options on resolving the problem allowing me to make a decision. We made arrangements for him to respond the next day to perform the work. He arrived as scheduled and within a short time completed the work as agreed upon. Emil was very thorough, neat and professional. I was very satisfied with the work completed. It was obvious he knew what to do and how to get the job done. I would highly recommend Plumbing Care Inc and especially Emil as a Technician.

Fred W.

04/06/2018 12:00:00 SA

We experienced reduced water pressure late Thursday afternoon after discovering that the reduction in pressure was not related to use of washing machines, dishwasher, or shower. Upon further investigation and a call to EBMUD we concluded that the problem was most likely the pressure regulator which was probably more than 30 years old. We based this conclusion after checking the EBMUD meter and finding no internal or external leaks in our water system. After a long study of yelp reviews we selected Plumbing Care Inc. of San Ramon as our plumber for the work. PC responded to our call within 30 minutes and were able to schedule Emil to arrive within the next hour to check out the situation and provide a quote for the work. Having chosen PC for the job, Emil was prepared with the necessary components and completed the work quickly not withstanding the rain provided by the Pineapple Express. Plumbing costs are always somewhat higher than you expected but in this case the quality of the work, the quality of the components used, and the quick response for the repairs all added up to a great value. Well done Emil!!

Jessica M.

6/14/2015

MICHAEL IS AMAZING AND SAVED US BIG MONEY!! This company really cares about its customers and goes above and beyond to fix your problem without pushing sales. I called them at 5PM because the cold water in our shower stopped working. Michael came over 45 minutes later and told us what the problem was and said that it was an easy fix that we could do ourselves. My husband ended up doing what he said and the shower is stronger and like new now! And to top it off, I tried to give Michael a tip for coming out so fast and saving us money but he didn't accept it! Really shows how great they are! If I could give this company infinite stars I would!

Mrs. L.

3/28/2016

Couldn't be any happier with the service and outcome from Emil and Plumbing Care. I called around lunchtime after our son had flushed a toy down the toilet. Emil arrived a couple hours later and had us back up and running in no time. He was friendly, polite and did a fantastic job. I will definitely be contacting Plumbing Care again for any future needs.

James R.

10/05/2015 12:00:00 SA

Highly recommended. I needed a 30' gas line to a fireplace installed under my house, in a very tight crawl space. Good appointment making experience for the estimate, came on time, estimate was reasonable, came on time for the work appointment, did the work efficiently and as expected. During the pressure testing of the new line, we discovered that there were multiple leak points in some of my old gas lines. George tried to hunt them down under the first contract, but after finding a few of them it became clear that a follow on job, and new contract was needed, as the original scope had been completed. This was a Friday afternoon/evening. With a new estimate established, I was able to schedule a return visit on Sunday, 1 day later, on George's normal day off. Two technicians were required, and they worked very hard removing the defective old gas lines, and replacing with new. And we pressure tested successfully before they wrapped up the job. Very good experience!

Jeffrey L.

05/06/2015 12:00:00 SA

I highly recommend Martin from Plumbing Care. He's very polite, professional, knowledgeable and a true master of his trade. I've been having issues with my tankless water heater; he knew what the problem was right away, explained the cause and fixed it in a short period of time. Thanks again for the great service.

Jon J.

5/27/2016

Emil from Plumbing Care rescued us on Mothers Day morning when our hot water heater started to leak 1 week after selling our home. So professional and careful. Would recommend these guys to anyone!

colleen M.

2/13/2016

Could not believe how fast they came! Was expecting a few days and they were there within an hour. I cannot remember our plumber's name, but know he is Bulgarian and was courteous and professional. He made sure the job was perfect before he left. Price was as expected...which is nice for a change.

Angelina D.

1/27/2016

We have a home warranty and the local plumbers weren't able to get out to fix our hot water heater in a timely manner. Rupa was amazing and worked with our warranty people for authorization in a courteous and professional manner. Bobby came to the house at 0630 to ensure that we had hot water today and he was also very professional, clean, and kind. The work appeared to be done with attention to detail, accuracy, and pride. Thank you to Plumbing Care Inc. for the outstanding service and going above and beyond!

Maureen Z.

08/09/2017 12:00:00 SA

I hired Plumbing Care to run a new gas line from the PG&E gas source to my kitchen for my new gas stove (I am converting from an electric oven to gas). Dimitry and Emil did a fantastic job! Plumbing Care pulled the permit with the city prior to starting the job. Dimitry called me 20 minutes prior to arrival and arrived exactly on time as promised. They took great care of my property (removing shoes before entering the house, protected my hardwood floors when removing the current oven, and carefully moved my washer and dryer that were in the way of the new line). The job went smoothly and finished on time. The job site was cleaned-up and the stucco patch was in place. The Dimity arrived on time the following day for the city inspector to sign off on the permit. The work passed code and the city inspector complimented Dimetry for doing a great installation. I want to thank Dimetry for his professionalism, great customer service and sense of humor. It was a pleasure to do business with this company. This is my new go-to plumbing company!

Christopher K.

11/18/2014

We've just used these folks once, which was yesterday when our gas water heater wouldn't stay lit. They were about the eighth company I called, trying to find someone who could come same day (everyone was making appointments one or two days out). A little research told me that it was probably a very easy thermocouple replacement, but more than I wanted to try in a rental house. Anyway, they said the could be here in 90 minutes; I was gone but my wife said the guy was on time, friendly and fast, and we had hot water again in no time.

Sheryl B.

05/02/2016 12:00:00 SA

I have a rental and my usual plumbing services was not available unfortunately so I decided to give this one a try. Made an appointment for a clogged kitchen sink and was so happy to be given 11 am-1 pm window which works well with my tenant's schedule. On the day of, it was already noon when my tenant called to check. He was then given 1-3 pm window which obviously would not work for him. After negotiating, they sent someone at 12:30 pm which is good. I thought that was the worst of it. Now here comes the quote - $150 to unclog w/o a snake and $175 with a snake. My own kitchen sink happened to be clogged just two months ago and it required a little more work than a snake, where they actually had to clear the p-trap and cut one of the pipes shorter to drain well. It cost me less than what Plumbing care was charging. I called the office to question the quote but they said it's up to the technician to decide. I went for it because I needed the problem to get resolved that day and it did. Since their price does not seem to be competitive at all, I don't think I'll be using their services again. I need a more cost effective plan B!

David T.

8/25/2014

Martin and George are best plumbing service company you can hope to find. They are very knowledgable, professional, honest, and the price is very competitive. I called Martin when my water heater started leaking, George came out the next morning and installed a new 75 gallon water heater, the quality of the installation workmanship was great. I also asked George if he could find the cause of a loud vibration noise in my pipes when the water was running. George knew right away that it was a bad water meter, I had the water meter changed by the water utility company and the noise is gone. Call Plumbing Care for your plumbing needs, you will not go wrong with this company.

LeeAnn N.

02/06/2015 12:00:00 SA

Had a great experience with Plumbing Care. Even though it wasn't exactly an emergency, Martin said he could be at my house within 30 minutes. He showed up on time, evaluated my toilet situation, quoted me a fair price and then fixed the problem within another 30 minutes. By far the easiest plumbing interaction I've ever had! Will definitely keep his card on file to use in the future.

Brian N.

5/27/2014

Best Quality of Work, Best Price, Most Reliable

Martin is without a doubt the best plumber I have ever used. I wish I knew him years ago. After remodeling four houses, i have yet to come across anyone who does the quality of work and who displays such a high level of personal integrity. He shows up when he says he is going to show up, gives an upfront and thorough analysis of what needs to happen and delivers on time and on budget. Upon completion of the original project, I hired him for three more projects (one of which was fixing problems from a previous plumber). My experience is consistent with everyone else that has posted reviews for Martin. Simply the best there is. For his latest project, he installed a GE Monogram dual fuel range and a matching dishwasher. Delicate work with high end appliances and he never disappoints. He ran new gas lines and reworked the 220v outlet so that the stove fit to perfection. He charged half of what I was thinking it would cost. My next project will be to repipe the entire house in copper. He will be the one I call.

Rod W.

10/29/2015

I have used these folks three times now: tankless water heater, dishwasher and garbage installation and for an assortment of small plumbing issues. I have found them to be reliable, conscientious, and cheerful. In addition, the prices are quite reasonable.

Gabriel M.

04/08/2015 12:00:00 SA

I was looking for a plumber with the especial knowledge in tank less water heaters. I found a few, but they all wanted too much money just to trouble shoot the unit. I found Martin and made an appointment. He called in advance to let me know he was on his way to meet me. I was very happy with his knowledge about the tank less units. He fixed some of the mistakes from the previous installers, and I was very happy with his worker and his service. If you have a tank less water heater Martin is the one you should call for service or installation.

Ashok A.

3/22/2015

I noticed a leak in our instant water heater and the manufacturer website listed 5 plumbers in my area that could service the unit. Plumbing care and its owner Martin was rated very highly and hence I called him. Initially he said he would come in at 9pm and then later called in to say he wouldn't make it and he would be in the next morning at 6am. He did show up around 6:20am and fixed the issue as he he said he would in under 2 hours. He is very professional and friendly and did a quality job. I would highly recommend him. Now I have a goto plumber.

David V.

10/27/2015

I called Plumbing Care Inc. a few weeks ago to investigate and repair a small gas leak that PG&E had detected in the gas line that runs back to my pool, grill and fire pit. Scheduling was easy and the service guy, Nick, showed up on time. Nick pumped the line with air to verify the location of the leak. Based on where PG&E had detected the gas, I was assuming that the leak would be located in the first 36-48 inches of pipe and hoping the same since after that the line runs under concrete for 90-100 feet. Rather than trench it out to take a look, Nick and Martin (his boss) said the leak was a corroded pipe. They said they don't do under ground pipe repair because it's hard to thread pipe and it's probably corroded in more than one spot. Having said that, they were willing to trench out the front section and repair it for $3,000 (no warranty) or install a new pipe above ground attached to my house for $8,000 - $9,500. After they left, in less time than it took them to write up that estimate, I trenched out the area and discovered the steel pipe transitioned to PE pipe once under ground and there was an elbow and two couplings that were likely suspects for the leak. I called a second plumber who verified the leak was in the steel-to-PE coupling, repaired it and pressure tested it. Total charge $200. When I updated Plumbing Care on the repair their comment was That's great, You really never know what you have going on until you see the pipes. I know these guys have great reviews, but if you have an under ground gas leak/pipe repair you may want to look somewhere else as, by their own admission, you can't tell what's going on until you look at the pipes and they will not dig down to 'look at the pipes. On the positive side, the estimate was free, everyone was professional and courteous and follow up was good.

Chandra K.

4/18/2015

Needed to replace a shower valve cartridge last month. Martin responded to the call and came out same day evening and did the job. Very pleasant experience.

Eddie C.

04/10/2015 12:00:00 SA

Another happy customer here. Martin and his assistant put in a gas line for me on my deck for a firepit. When I left a message on their website I immediately got a call back, even though it was late Friday evening. On the day of my appointment they showed up in a very well equipped company van and were very professional and polite. They didn't even mind when they had to pull up the deck boards to get access to the pipes. They did a great job installing the gas line and were very meticulous about cleaning up and putting everything back in place. I feel their prices are good as well.

Dan O.

1/23/2015

Martin is awesome! Came out on 1 hour's notice on a holiday weekend, quickly figured out our problem, and didn't even charge us! He even unclogged our garbage disposal that another well known plumbing company said was just fine and that nothing else could be done. He's professional and honest, and I'll definitely be calling him for all our future plumbing issues!

K. M.

04/08/2015 12:00:00 SA

I just used Plumbing Care Inc. to replace two toilets in my home and I am absolutely thrilled with the work and overall professionalism of this company. Michael was my technician and he was just excellent. He explained everything, went to work quickly and left the bathroom maybe even cleaner than before!!! I will definitely be calling Plumbing Care Inc. for all my plumbing needs! Thank you!

Subra N.

12/02/2014 12:00:00 SA

Martin did an excellent job replacing our leaking water heater. I called him on a Sunday after noon and he showed up within a few minutes to look into the problem and gave me an estimate. We found that we still had warranty on the water heater, he handled all the paper work with the distributor to pick up the new water heater. He and his crew were skilled, professional and knowledgeable. Our new water heater was up and running within 24 hours. I would definitely recommend Plumbing care for all your plumbing needs.

H V.

06/04/2014 12:00:00 SA

Excellent Work ! Plumbing Care specialist, Martin, was very friendly, and enthusiastic and knew his work very well. Faucet installation was very well done by him, and the price was very reasonable. He went above and beyond and provided help and suggestions with some misc plumbing issues in the house. He even installed two angle trap valves, fixed a leak in the gas connection, put on new caulking on the sink, and didn't charge for the extra work. I decided to show him a problem with the kitchen disposal pipes, to give him more business, and he suggested that I didn't have to rush to get that fixed. That was very honest of him. Very satisfied with the work. Will definitely refer him to my friends.

Captain O.

5/27/2016

With Memorial Day Weekend approaching and a NEW grill assembled, I was very disappointed to see that the new hose would not fit the existing natural gas connection from the house. In addition, the house connection looked like it could use some TLC. The time is approaching 4PM on a Friday and after readings a few of the reviews on PLUMBING CARE, I opted to give them a call to see what the chances were of getting some one out by at least Saturday afternoon. George showed up at just before 6PM (less than two hours after I called) and in about half an hour, I was cooking with gas (natural gas)! George was prompt, polite, personable, neat, and efficient. PLUMBING CARE will ALWAYS be my choice for all my plumbing needs and I will A:LWAYS request George! Fantastic experience at a very fair and affordable price. I wish all contractors could be this reliable, friendly, and cost effective. VERY well done PLUMBING CARE. You have gained yourself a loyal customer!

Justin Y.

5/23/2014

Yesterday morning I went to take my shower and there was no hot water. Took a look and my water heater was leaking. I called Martin at 6am and he was at my house within 30min to take a look. My water heater was dead and I hired him on the spot to install a new one. With 3 kids under 5 years old, there really is no choice but to get things done quickly. By 11am, we were back up and running. Martin was polite and courteous and his work was professional. You can tell Martin takes pride in his work and I would not hesitate to call him again with any other plumbing issues.

Xiao S.

5/17/2014

Martin is very professional and nice. He finished the job quickly with high quality. He works 7 days a week so I don't have to bear the leaking toilet over weekends

John E.

05/12/2014 12:00:00 SA

Martin was phenomenal! I had barely clicked send on my RB request to have 5 low flow toilets installed when my phone rang. It was Martin following up on my request even though it was Mothers Day And he was on vacation. Needless to say I was impressed. We negotiated a fair price, scheduled the work to be done the next day and he volunteered to pick up all the toilets from Home Depot so I wouldn't have to. Impressed and grateful! Five toilets at 88 lbs each saved a lot of wear and tear on my back. He showed up promptly and installed (and removed the old ones) all 5 toilets in record time while happily answering questions from my 2 young children. Bottom line Martin is AWESOME and i highly recommend him for anything you made need.

Phi H.

10/07/2014 12:00:00 SA

Martin is the best plumber I have ever met! He is honest, polite and very professional! He takes the time to explain things, and he would make sure that you understand before he leaves. He was so kind to fix my neighbor's fridge at no charge. I highly recommend Martin for all the plumbing work. Awesome customer service!

Z W.

9/29/2014

Martin is a very efficient and professional plumber, he is knowledgeable about heaters and really care about customer's needs. Our tank-less water heater got a leak a few weeks ago and wet the garage floor; and one day on my way home from church, I saw Martin's van was just ahead of me, I stopped and called the number on the Van, and Martin stopped and answered the phone and we set up an appointment. He checked the heater and identified that the inner burner was leaking, and he also helped to found out that this part is still in manufacturer warranty, which saved us quite some cost.
The repair job was very well done by both Martin and George together, after the repair, they checked and double checked the system and made sure there was no issues left. The charge for the work was very reasonable too. I think I will call Martin at Plumbing Care with any plumbing issues from now on and I strongly recommend Plumbing Care Inc. to anybody who has plumbing issues at home.

Caleb P.

9/25/2014

Look no further for a great plumber...Martin is the best. I called him based on the recommendation of a buddy - easy to get on his schedule, explained the job with price before he started and went over the job after he was done. Very knowledgeable and does a great job explaining things, I won't go anywhere else now for plumbing work.

Kathy K.

02/05/2015 12:00:00 SA

Hmmm, I'm not sure what to think. My Rinnai tankless water heater was making a loud noise whenever I turned on the hot water, so I called Martin, since I saw he was a licensed Rinnai installer and repairman. He said it sounded like a problem with the fan, but immediately tried to sell me a new water heater, because he said my heater was old at 10 years, and that a new heater would be cheaper than doing ongoing maintenance on the existing one. I looked up the lifespan of the water heater, and it is supposed to last for 20 years. So I am a little suspicious of this. Most of the people who have left such positive reviews here seem to be men. So I don't know if this is a case of trying to rip off a woman who he assumes doesn't know any better. Imagine if your car had a problem at 70,000 miles, and the repairman told you to just buy a new car from him rather than doing maintenance. Maybe he's right? I don't know, but it seems pretty suspicious to me.

Scott N.

9/15/2016

Needed two things done for our kitchen sink: Replace the faucet and recaulking. Decided to test out Plumbing Care with the first item. The online form was simple and complete, website had all the info we needed. We received a response from our inquiry in under thirty minutes and had the work scheduled the next afternoon. A+ for access, ease of use, response time and customer service. Our plumber, Emil was prompt, thorough, very careful to keep the house and area clean and did the faucet in no time at all. A+ on quality and attention to detail. Based on that experience, we made the second request for caulking. Same fast response... we were pleased to be able to specifically request Emil to return. Same great/fast service and attention to detail. A couple days later, we noticed a small amount of water under the sink. Just thirty minutes after notifying PC, Emil was knocking on our door...before we even knew our message had been received! A++ in that regard. We explained the issue. They found the root cause to be a gasket that had cracked on top of the sink and they fixed it within about 45 minutes, no questions asked, no additional charge. Another A+, this time in the category of integrity/warranty. In both cases, payment was simple and hassle free. We didn't feel pressured for more work than necessary and they stuck to the original/competitive quote both times. We are very satisfied and happy to report they've earned our return business.

Stewart P.

08/02/2016 12:00:00 SA

Based on prior reviews, we chose Plumbing Care, Inc., to replace a kitchen faucet and a master bathroom toilet. The faucet installation was quickly and professionally completed without any complications, but the toilet turned out to be problematic. Our expert technician, Nickolas, initially installed the toilet, but detected a very slow but critically important leak coming from under the base, so he pulled the toilet off and re-installed it with another wax ring seal, only to have the same problem appear. He pulled the toilet a second time, and we took it outside in the bright sun, turned it over, and saw that there was a miniscule crack in the porcelain that had obviously been patched with fiberglass cloth and resin (undetectable from the outside surface). I returned the toilet (a Kohler unit) to the vendor (Home Depot in San Ramon) and ordered a replacement, which Nicolas installed quickly and with no leak. What was especially noteworthy in this whole scenario was that Nickolas, using individual sheets of toilet tissue to spot the leak, then did first-rate detective work to locate the product defect. He also provided the documentation I needed to make replacing the defective product easy and problem-free. Good guy, good company. Would gladly have them back again.

Isaura O.

7/22/2014

Do not hesitate to do business with Plumbing Care Inc! I had an urgent issue with a broken toilet at my home. I called late at night, crossing my fingers that the repair would be possible immediately as I have 2 children and only 1 toilet. Martin came out, quickly fixed the problem and didn't charge me extra for the inconvenience of an after-hours call. This type of professionalism and integrity is hard to come by this day in age. I had questions about other issues in my home and he was incredibly knowledgeable, well-rounded and fair in his pricing. I will never call anybody else.

Sachin S.

7/18/2014

Knowledgeable, honest, Can-do attitude, in one word Terrific. Martin came to install a new gas Line for the gas range. He first came to inspect and gave us an estimate. He took his time to look at all feasible scenarios, and discuss with us the most appropriate one. Due to delay from Home depot, Our Gas range didn't arrived at the same day as was our Gas line installation, but with Martin, he didn't mind coming by the next day and have the Gas range installed, ran the gas through check everything is functional and working as per our satisfaction. I have hired few contractors before but now I got the one I am going to stick with. I do recommend him...

M A.

06/04/2014 12:00:00 SA

There are 1000's of plumbers in the East Bay Area, however what sets Martin above the crowd is his positive attitude and on-time service. He is the subject matter expert when it comes to plumbing and permit related work.

Rich W.

2/14/2015

I called plumbing Care last week after finding out my patio & downspout drain in the back yard were plugged & flooding during the recent heavy rain storm. They are tied into a French drain I installed many years ago. Martin & other plumbers I contacted on the phone weren't sure anything could be done without damaging my corrugated drain pipe, but Martin said he would be willing to try & snake it out for me. He quoted me a fair price & came out the following afternoon. After several attempts he realized it was blocked solid stating that it wasn't leaves or debris, & thought either the pipe was collapsed or blocked with rock. He felt bad that he couldn't resolve the problem & offered to leave without charging me any fee. Although he wasn't able to fix the problem, his diagnosis & estimate for the distance of the blockage, I was able to determine the problem was not under the concrete as I expected, but in the ground between the sidewalk & fence where the pipe runs out to the front of the home. I dug it all up & found that Martin was absolutely right on in his diagnosis. I found that a concrete contractor drove a framing stake into the French drain causing it to collapse & then fill up with gravel over the years after the stake was removed. I cut out the bad section & installed new pipe along with a clean out & flushed it with the hose & all looks well. Martin is a real straight up guy & I will certainly use & recommend him in the future.

Mani V.

01/06/2015 12:00:00 SA

Martin is honest and very genuine person! We had a leaking faucet in our house and the leak was getting worse in the night. My wife called Martin and he was the only person of several plumbers called told that he will be coming immediately. It was 8 pm and December. It was cold. He came in as promised and figured out that the problem was the cartridge and needs to be replaced. He tried everywhere but could not find it. He even went to his office and found something close. He came back roaming around with a part from his office after nearly an hour. Unfortunately it did not fit. He was ready to leave without charging me anything. The leak got worsened by then, I asked him how to make this completely stopped. My shut off valve was not doing its job, he said he can replace the valve so that I can shut down and open when needed until the cartridge is replace. He did it in a cold night. Perfect job. No wonder most of the people have given him 5 stars. I am also giving a 5 star +. I strongly recommend Martin and Plumbing care Inc.

Vineetha K.

10/10/2014 12:00:00 SA

Martin is very professional. I contacted Martin yesterday regarding an issue in our kitchen dispense. He readily gave an appointment for the next day. When he was running late, an hr before the appointment, he called to let me know that he would be an hr late. When he arrived, firstly he apologized for being late. Then he wasted no time in looking at the issue, explained why it got spoiled and fixed it in no time. He said the dispenser is old and probably needs to be replaced soon, but he didn't push us into replacing it right away and get more business from us. He in fact encouraged us to keep it till it died. He was extremely apologetic about being late and refused to take any money since it was a very simple problem that needed only 5 mins to fix, and no new parts were needed, except for a screw. He also fixed a loose cabinet door without any charge!! It is nice and rare to see such a gentleman in this profession. I would definitely call him again for any plumbing needs in our home and would highly recommend him.