Paul Z.

01/01/2023 12:00:00 SA

Update: used their services again years later, still great and responsive service. 5 stars again.

Lynette S.

5/21/2023

Total scam artists. Took a deposit and never showed up did not respond to any emails phone calls texts or messages thru Yelp. Don't hire these crooks

Yang L.

9/23/2022

You just keep lying and not responding my message anymore. You didn't even show up once at my home and now you replied here you charged me $300 just for making calls with inspector to find out you are not even qualified for my job? why you said working on my redound, let me wait as i am not the ONLY customer you need to refund while you are not planning to refund a penny. Stop lying dude...

R M.

6/27/2022

Thieves, stealing packages from people's front doors. Porch pirates...

Here's the link of homie jumping out of the van and stealing a package and taking off. Sunnyvale area.
neighbors.ring.com/n/zqm…

Timothy E.

12/18/2021

READ ALL THE RECENT REVIEWS:

I do not recommend.

I don't even know where to begin. But I will keep this short. DO NOT. I REPEAT DO NOT USE THIS SERVICE. Aaron sounds very nice and knowledgeable over the phone. But he will start a job and never show up again. leaving you with multiple excuses a hole in your pocket and yard. In the end I FIRED him and paid him for his time. Which he is now claiming is late and wants to charge me more. it's been 7 business days since payment. ITS A SCAM. I believe he used to be good at one point that's obvious by the reviews but look at the recent reviews. Drugs have clearly tarnished his business. I wondered why one dude looked high as a kite then I dug deeper into the reviews and it all makes sense now.

I do not recommend.

Sandeep J.

12/02/2021 12:00:00 SA

Toilet leak. August 12. Plumber fixed once. Didn't work. Came again and fixed again. 2 months later there has phantom flushing periodically throughout the day. After promising to send someone to honor the warranty, they did not send anyone. Now, they aren't returning my calls. DOES NOT honor warranty. honesty is the best policy ... is all talk it seems.

Sent owner photo. He is procrastinating. I will hire another plumber to fix. Don't bother contacting me again

Lilly R.

6/17/2020

This company provided me a great price for some much needed work at my house. They replaced a leaking shut off valve and replaced a water spout in the front of my house and even moved it up so I could research it better. They also replaced a sink and faucet in my kitchen.

Brian and Victor were hard working and very professional. I love the changes they accomplished. I would definitely recommend this company and use them again in future projects.

Daniel B.

07/09/2020 12:00:00 SA

UPDATE TO PREVIOUS REVIEW:

yelp.com/biz/the-plumbin…

Downgrading this review to 1 star, for some of the worst service ever received, and no end of false promises.

Since Aaron reached out to me, and seemed to want to make things right, I gave these guys another shot. In retrospect that was a huge mistake. Here's the timeline of what happened:

- Aaron tells me they can do the job, and he will be handling it personally, with the help of a tech.

- We arranged to have them come Saturday 12pm. Saturday 12pm comes, we get a message saying 2.30pm. 5pm comes, we get a a message saying we'll be there soon. Later I get a message saying it'll have to be Sunday at 11am.

- Sunday comes, gets to 12pm, get a message saying sorry, we can come Monday, and we'll give you $400 off the original quoted price. I say fine, but it has to be Monday. I ask if the job can absolutely, definitely be completed on Monday, the answer is yes. So I agree again to have them come.

- Monday comes, and they finally arrive. They shuffle some things around, and end up quoting me a way higher price than I was quoted originally. They say the $400 discount was applies to that higher price. In desperation, I say fine, let's just get it done, get it over with. They say great, we'll be back Wednesday. So much for getting the job done that day.

- Wednesday comes, I get a message, he's sick so can't come. Fair enough, can't be helped. Ask him to let me know when we can reschedule.

- I get a message the following Monday, saying they can be here Wednesday 12pm. Fine. Agreed, again, let's just get the job done.

- Wednesday 12pm arrives. I get a message saying they're behind, they'll be there at 3pm. At 6pm, three people arrive. They don't even seem to know the details of the job, and they have none of the material needed to do the job. Aaron tells me he will be arriving soon with the material.

- They begin the work of disconnecting the existing setup. They get done pretty quickly, and let me know they're waiting for Aaron to arrive with the material. From what I can gather, they're just 3 people he's subcontracted to do the work. Great, so much for taking care of it personally.

- Aaron doesn't show up, so these guys literally just leave. I can't hold them here. Everything is disconnected. Entire section of pipe removed. Around 8pm, Aaron shows, with the material, and puts it in the garage. I assume he's going to be completing the job. But after some time, I get a shout that hey, we're leaving, the other guys are just getting some food and will be back to complete the job.

- 9pm rolls around, and nobody has come back. We have no water on in the house. I text Aaron and he tells me he has no idea where the other guys are, he'll be coming back to fix the water.

- 11pm, someone shows up to hook everything back up. It's not Aaron, no idea where he is. By 1am, the water is hooked back up. To his credit, the guy seems very competent and does a very professional job getting everything back up and working. I think it was Brian? Thank you, Brian, for giving up your evening to fix this problem for us.

- I finally take a hint and actually decide to hire a different plumber.

I'm just amazed at how much we were messed around here. My wife and I both have incredibly busy days full of meetings, and we've constantly been rescheduling everything to make this work -- only to have our water shut off twice, and be dealing with a totally different plumber every single time with absolutely no context of what the job is or how it will be done.

Aaron seems nice enough in person, but I have no idea what kind of operation he's running. He seems to be subcontracting all of the work out, he or whoever he's subcontracting to can't keep appointments, and when they do, the work doesn't get completed and you end up in a worse state than when you started.

Considering we got a promise to personally oversee this, and make everything right, I'm amazed we ended up getting a much higher estimate, many missed appointments, and half completed work that ended up with us barely getting our water back on by the end of the day. Twice.

This is not how you run a business and gain the trust of your customers. Do yourself a favor and pick a different plumber.

Victor Z.

5/15/2020

Update: upgrade from 2-star to 3-star per Aaron S.'s explanation.

I have to say that extra star is for you. Your on-site investigator did very little attempt to give a fair estimate, and even the before-shovel estimate is way higher than an alternative I end-up using.

Anyway. I appreciate your comment. Responding to yelp-review is a good thing and please keep it up!
-----------
Original:

I called in and asked for a quote. The good part is the customer rep Aaron S. did a wonderful job, very responsive. However, the person who went on to gave me the quote, a on-site plumber, gave me a quote of 800 - 1000 dollars for what another company later worked for 200 bucks. In addition, the on-site plumber mention investigation for estimate takes 400-500 bucks, and fixing it takes another 400-500 bucks yet didn't identify much of the problem. In combination, I would gave it a 2 star: I'd rather not use them if I have other option.

Kalvin L.

03/09/2020 12:00:00 SA

I called these guys to do some pipe work. I gave them three chances rescheduling as their plumber called in sick. I tried to be understanding but All times were a no show and with the last reschedule, they did not show up or call for another reschedule. I since then called a different plumber who showed up the same day and did the work.

I don't recommend these guys.

Fired X.

12/28/2019

Zero stars. My mom had her mobile home repiped. Switched from pex to copper. Now we get horrible water pressure and when you use more then one faucet or shower it changes the temp. We had them come back out to look at what is going on and they said the guys to did the work did the hole back of the mobile home in the wrong size pipe. They put half inch copper pipe when it was sapossed to be 3/4.
I cant believe these guys messed up like that.
They have horrible customer service skills and no communication skills at all. Worst Plumbing company ever. My mom regrets hiring them and is not happy or comfortable with the work.

Caroline T.

3/19/2021

Had Plumbling issues again and they were so fast in responding and came right away even if it was 11pm. They helped fixed my flood I was having from the toilet. They always go above and beyond not to mention they come right away.

Kory L.

1/13/2021

don't bother. no show, no communication. Save your time. You can clearly read his responses and can tell he's sincere but in reality you'll just waste your time waiting.

Ariel G.

8/22/2019

I reached out to this company about installing a tankless water heater. The plumber told me the estimated price, and asked why we would want to replace a relatively new high-quality water heater by a tankless one. Without getting into too many details, the plumber suggested another solution, which doesn't involve installation.

He concluded by saying It's not that I don't want to do the job, I would love to do it. But if I am thinking about your best interest, you should probably first check out other solutions.

I appreciate very much the way this company puts the client's interest first. They put themselves in the client's shoes and give a frank advise, and are ready to pass on a job.

Nick H.

11/25/2020

Had an appointment set and they never showed. Didn't even contact me.

If you want to be ghosted, this is the company to call.

Stormy M.

5/24/2019

Nope. They didn't show up for the appointment. I even called to let them know I was at the location and waiting, no answer, no show. They can't do great work if they aren't going to keep their appointments.

Tobreth H.

10/27/2020

He was great! Very personable and he noticed that my shower caulking looked aged. So he did both. Good work. Cleaned up after himself. Very pleased.

Ray A.

04/09/2019 12:00:00 SA

The reviews looked great, but these guys were shady. I got a couple estimates to fix some pipe corrosion under the house. Other plumbers went under the house and took a look finding no leak. These guys just stuck their head down, didn't get under the house, shined a flashlight on a pipe 20 feet away, and determined it was leaking and needed $2k in repairs. Lol. And they didn't even send the written estimate they promised 3 days ago.

Nice try....

Jake W.

12/11/2020 12:00:00 SA

I contacted them and told them what I needed, they sent the text Eric the next morning. Gave me a fare price did the job same day. Eric was nice and did a great job. Will use again

Thanks!

Bobo N.

06/04/2020 12:00:00 SA

Both my scheduled appointments were a no-show. They are unresponsive, didn't even call back to tell me why they didn't show up. I wouldn't feel comfortable getting a service from someone who cannot respect my time/appointments.
From all the comments below, doesn't seem like this is a one off issue with these guys. No show appointments seems to be their thing.

jj K.

07/04/2020 12:00:00 SA

Aaron responded to my request for quote on yelp on Wednesday. Scheduled an appointment for an estimate for noon the very following day. He said he could do the repair the same day if we agree on the price.

He was a no show at noon. I text him at 12:38 PM. He says he had nothing for noon and told me to double check. I told him to check Yelp messaging where he's confirmed noon appt. He then says the job was assigned to someone else (total BS) but he's running late. He himself shows up around 3PM with the other guy. He was friendly enough so I agreed to his price and expected him to do the repair but he says he has another job to go to.

Scheduled repair for Sat., July 4th at 10AM. I text him at 10AM to confirm he's on his way. He says our appt is between 10-11 (it was not... he said 10 AM) but that he's running an hour late. I said noon'ish is fine. I had to text him throughout the day asking when he was going to show up. He kept responding he's almost done and will be over soon. I text him for the last time at 6:30 PM thanking him for wasting my entire day. He responds that he didn't think the job (another main break) would take so long. He said he didn't want to leave an elderly mom with 3 small children with no water. OMG... Not an elderly woman or a mom with 3 small children BUT an elderly mom with 3 small children. Guess he wanted to double up the BS!!! No apologies and no mention of if/when he would show up. Wasted the entire $@%$#% 4th of July waiting for him.

Clearly this guy has ZERO respect for others' time, which means he has no respect for others, period. Go ahead and call him if you want to waste all day waiting for this complete flake!

Lauren D.

07/03/2019 12:00:00 SA

Editing my review because of a misunderstanding. Sergio was courteous enough to call and explain something I had misinterpreted so I'm giving them the positive review they deserve.

I was in contact with the owner, who was perfectly professional. He scheduled me for an immediate free estimate visit and same-day work for my clogged drain, which I appreciated.

Two gentlemen (Sergio and another) came by yesterday and did a fast and thorough job of clearing the drain. I was a bit surprised by the price - $225 for only 15 minutes of work. But they did give me a yelp discount, so that was appreciated. Once the drain was clear, they showed me the bucket of debris that had caused the clog.

Again, there was a misunderstanding on my part over something that occurred at the very end of the transaction. But Sergio called me to apologize and explain what had really happened. I really appreciate that he took the time to clarify. The work the gentlemen did was fast and well done and I'd recommend them to others for plumbing services. It's nice to have the clogged drain checked off my to-do list.

Scott L.

8/27/2020

I would hire them again in a minute. Very professional. Worked through a challenging issue. Gave me great options and advice. The work was quality.

Jeff B.

10/13/2020

Rick and Aaron took great care of me and my tenant. Quick and great customer service getting some sink and air gap repairs done on my rental. Definitely calling these guys if I need anything going forward.

Tori C.

3/13/2020

No show for our appointment, which was confirmed, leaving me stuck. I have a guest coming tomorrow who can't use the guest room shower.

Gaurav G.

4/22/2021

No show for 5 consecutive days... cannot trust these guys at all! Save your time and sanity and go with someone else

Alex D.

10/15/2018

The work they do is good, they show up fast, but the prices they charge and the options they give are way beyond what you'd expect to pay!

Two examples:
1. Had a broken PVC pipe in my sprinkler system, easy to see. Guy wanted $500 to dig out part of the system and replace a few other nearby pieces. A handyman just capped it for about $20.

2. Was having a bathroom sink handle leak. Dudes wanted $175 to replace the cartridge. Found the same one at OSH for about $35 and did it myself.

Chris C.

3/13/2020

No show for my appointment. He called after the scheduled appt to reschedule 2 hours later, the he still failed to show up. I cancelled and went with Bailey Plumbing.

Stu E.

2/26/2020

Good work when they show up. They replaced my water main a year or so ago - which is why I called them again to hopefully do something that I frankly likely could have done (replace a toilet valve system) - I just didn't have the time to do it. Should have gone that route as I spent waaay more time at home waiting for them to show up or update me on expected times. After 8-10 reschedules I finally just cancelled on them. My advice would be: if calling them ask how busy they are. If they say they're somewhat busy, go elsewhere. If they reschedule on you 1 time, just cancel and get someone else. Very sad to give a meh review to these folks as I said, I liked their past work.

Matt D.

11/28/2016

Keith arrived right on time and was respectful and professional. The Plumbing Guys gave me a quote for fixing a clogged and rotted out ptrap and drain pipe in the bathroom. The quote was reasonable and after patiently discussing options and alternatives with me, I agreed to a final quote, and then they got started immediately. The work was completed quickly and after the work was completed a walk thru of what was done with me took place.
I enjoyed the onetime arrival, thorough explanation, professional manner, efficient work completed, and was completely satisfied. I contacted them thru Yelp and all initial communication was thru Yelp which I like. My wife was happy with the work as well so it's all good now.

Lijing Y.

01/02/2019 12:00:00 SA

I highly recommend the Plumbing guys. They are very honest.
Our sewer backed up on new year day :( and we called The Plumbing guys next day Morning. They managed to send Eric to our home that morning. (I called several plumbing company. The plumbing guys is the only one can send technician out ASAP)
After inspection, Eric suggested us to call city Sanitation instead of spending $350 because the problem should be out of our property line and city sanitation should be responsible for that. We followed his suggestion and city sanitation did confirm what Eric told us. We had our blockage solved without breaking out bank.
Many thanks to Eric.

Varun P.

8/17/2019

Work: Extended water and gas line to kitchen for gas range and water dispenser.
Rick was really helpful! He has a load of experience. The quote was the best, and he was quick and comprehensive in his work. He follows up well after the work. The job has a warranty of 10 yrs.

Christine A L.

7/25/2019

After receiving a 4,000$ plus quote from a disreputable firm for replacing my water heater, this was the service charge only! It did include the tank itself!

I called The Plumbing guys, Aaron was so kind and professional. I told him what happened and we had a great conversation about companies trying to RIP off consumers.
Aaron's team showed up at 9am as promised. Ricky and his sidekick, were honest, quick and hardworking and the water heater in asap for...way less than 1,000$!

Great job! You don't need another plumber call The Plumbing Guys!

Martha A.

10/23/2018

Finally, Super-Helpful, Friendly and Solution-Oriented Plumbing Specialists!

I have had many disappointing experiences with plumbers until now. I had bathroom sink hardware that was not working and two plumbers told me that my only solution was to replace the sink entirely, including giving me unhelpful advice to put a vanity in a small bathroom.

In contrast, The Plumbing Guys made this project so simple to fix! They removed my pedestal sink so we could wallpaper, then replaced the same sink with new hardware. It all works well and I didn't have to buy a new sink after all.

Eric and Victor could not have been more customer-friendly and helpful. They were also delightful human beings which was a lovely surprise after one experience after another with a surly service provider.

I will use this company for every plumbing need going forward.

Denise M.

10/31/2018

I have to say that owner Aaron and technician Cesar were very responsive to my need to have a leak repaired quickly. I got an estimate within 12 hours of the request and Cesar even showed up early. He was kind, confident and felt comfortable with the project and did not overcharge me for the work that needed to be competed. We scheduled a day and Cesar and another worker arrived on time and finished the job sooner than he thought. They were clean, thorough and confident. They also recommended folks who could then come in and replace the damaged walls and I have them scheduled to do the work already. I feel like I can breathe a bit now. Water issues are serious and it caused me a great deal of anxiety and this team did their best to assure me they would get the job done right. Thank you guys.
Denise and Joe McCarthy

Clare C.

06/07/2020 12:00:00 SA

Appreciated the quick turn around as we needed to find someone quick to install a p-trap for a shower pan. The plumbing guys came through in less than 24 hours. Thanks to Brian for the great work.

diane d.

8/31/2018

Eric was AMAZING! I scheduled a free estimate with them today and requested an earlier appointment which was accommodated immediately. Eric had a tough time finding my condo and parking and still delivered excellent service.

My kitchen sink faucet hasn't been flowing for a few days and Eric knew which tests to run to pinpoint the issue. He unplugged a few different things and was honest with the costs and repairs. He explained the exact cause and explained how I could replace the part myself because he didn't want to charge me for something so small.. TRULY AMAZING CUSTOMER SERVICE.

Since I didn't need to hire him this time they will be the FIRST guys I call in the future!!

Archana M.

06/01/2018 12:00:00 SA

From the beginning Aaron has been very responsive over Yelp messages. We've worked with plenty of handymen, gardeners, electricians etc who've been terrible at responding to questions and just basically not being available. Aaron has been great at that.
Thomas came over to our house to fix leaking toilets and a number of other issues. He was courteous, knowledgeable and helpful. I appreciated that he wore booties over his shoes every time he entered the house. He was also very careful about where he put down his tools.
These guys really know their stuff and stand behind their work. Once they've fixed the issue if something goes wrong they will come back to fix any issues you have free of charge for a whole year!
I'd definitely recommend them

Update: we had them come back for adding drain wells in our home. Thomas was great, talked us through the whole process and told us things about our home that we didn't know! If I could give them more than 5 stars I would.

Non N.

11/22/2019

If there is a zero mark, I will put a zero mark for these guys.
The guy rang our door bell. My house is a 2 story and I was in the bathroom...so it took me at most about 10 seconds (we'll put this at 15 seconds) before I opened the door. About a few feet before I opened the door, he knocked, correction (banged) my door really, really loud. My wife was kind of startled. When I opened the door, I asked him why he needed to bang my door. He was so arrogant when he answered me and told me, he already rang the doorbell (his expression was not even apologetic - wide eyed and ready to fight). I told him it was just a few seconds and he already banged my door. He responded - Well, do you want me to leave. I said - Yes, and don't come back anymore.
Talk about rudeness and arrogance.

Jenn R.

1/24/2018

I found TPG on Yelp! I sent them a message and they immediately responded back. I was able to book an appointment for an estimate.

The technician they sent over came within the specified timeframe and provided an initial estimate to me.

Unfortunately, I didn't go with TPG because they charged a higher price than the other estimate I got. They also didn't have the part readily on hand. I didn't want to make my tenant wait any longer to get the problem fixed.

Viviana S.

07/07/2020 12:00:00 SA

Not worth the money. Horrible experience, over priced for the lack of professionalism. Employee did not want to hear me ask questions about my property and HUNG up on me.
They are NOT on time
Over all if I could rate 0/5 I Would !

Ken S.

09/11/2020 12:00:00 SA

I sent these guys over to do a plumbing repair across town at my moms house. I spoke to the owner, Aaron, the day prior. Aaron walked through the repair with me and extra steps they take to do it right. He provided an estimate that was very reasonable with COVID and Senior discounts for my mom. His two plumbing techs that did the repair were responsive, courteous, friendly, and professional. They did a great job for the quoted amount (price very good). I would call Aaron and his techs from The Plumbing Guys back out at my Mom's or my house in a flash if I needed another plumbing repair - hands down!

Jessica R.

7/14/2017

I was recommended by a friend to try The Plumbing Guys as I needed help with my plumbing immediately. There was a gas leak in my garage which was freaking me out. To make things worse I had guests coming over and was panicked. It was easy to contact the company, as their Yelp and Google listings have so many reviews.

I was able to get in touch with them and was notified that due to the immediate service, I would have to pay a fee to send someone out right away. Most companies do require that you pay such fees, but theirs was the most reasonable I have seen.

No doubt, they were at my home in no time at all to save the day. They did a good job at fixing what the problem was and was out of there in no time, like it didn't even happen!

Lynne W.

09/04/2020 12:00:00 SA

Shawn was very honest and thorough in diagnosing our kitchen plumbing. We felt confidence in his diagnosis. We are very pleased with his work! Thank you!!!

Nguyen Q.

12/16/2020

I hire the Plumbing Guys to install a bath tub, and it turns out to be my worse mistake. They scratched my titles, and the bathtub was not even installed properly. When i walk up and down inside the bathtub, i can hear the screeching sound like it is rubbing against something, probably the wood studs. Do not make the same mistake and hire this company!

Brandon T.

7/13/2018

Cesar was early. Star #1
Cesar was honest and provided a great analysis of the situation and he proposed a fair solution to a leak in our jacuzzi tub. Star #2
Cesar was able to make a tiny adjustment to our flapper to stop the water from running, advised that we didn't need to replace it. Star #3
Cesar provided a quote for the bigger issue and didn't charge me for the adjustment. Star #4
My tenant called me after the appointment just to tell me how knowledgeable and helpful Cesar was during his visit. Star #5

Thanks Plumbing Guys!

Michelle G.

4/13/2020

I've used The plumbing guys for three different jobs now, all have met a standard of high quality work. I've had a water shut off and hose connection installed, a dual quarter turn hose connection installed, a toilet water shut off valve installed and some parts replaced on a toilet.

emily Z.

02/11/2021 12:00:00 SA

These guys have Absolutely no respect of others time. My first warning was when I called them a week ago, and left a message with no response. A week later I try again and they say great we will be there tonight, awesome the appointment time comes and goes no call no show. I reach out to them to get a message back about about the project before me running long, that's fine I'll give them grace things like that happen. I schedule another appointment for the next day again no call no show. I reach out again I get another text oh we're so sorry we will Clear our schedule for you. I take the day off of work to sit home for my third scheduled appointment, the time comes and goes no call no show. I would much rather have a BS excuse then just completely wasting my time and not even having the respect to give me a courtesy call that they aren't showing up. 3 days in a row of no calling and no showing is bad enough but not even calling or texting is extremely disappointing. I suggest if you would like to get a project done call a different plumber that will actually show up.

Jennifer F.

04/05/2019 12:00:00 SA

The guys that showed barely seemed like they knew what there were doing. After I told them what was going on with our toilet, they both looked at each other puzzled. Then said You can replace the stopper or replace the toilet. I almost laughed out loud!! I mean really? Replace the entire toilet which is, by the way, 3 years old? They replaced the stopper but I will not have them back.

MARCELA R.

01/08/2018 12:00:00 SA

I used their services today , I emailed them the night before about a broken pie under my house and Aaron told us he will send his techs over first thing in the morning which he did .
They worked under the house replace the broken pipes and we were absolutely satisfied.
I highly recommend them.

Alex V.

02/03/2017 12:00:00 SA

Water all over your floor?! Look no further than the Plumbing Guys. I called The Plumbing Guys and Aaron were quick to respond. They easily accommodated the time frame I was available and said they would send a crew out. They also were a little late but communicated it to me. We had a leaky kitchen faucet and they gave me a reasonable quote to replace and install the new kitchen faucet we purchased. They did a great job at removing the old faucet, installing the new one, and cleaning up.

We will definitely use The Plumbing Guys again if we need anything else done.

Brian Y.

2/21/2017

This is my first post on Yelp, but had to due to the outstanding service I received from Keith C. with the Plumbing Guys. I should begin by stating that three other companies quoted me twice as much to clean my Kitchen sink line before I spoke personally with a representative of The Plumbing Guys.

Keith arrived here within 30 minutes of my call. He was very professional and explained the cost of different scenarios which may occur during his visit. He was able to open a vent which was causing me issues and solved the problem within 5 minutes. Then took the time to explain to me what caused the issue so it doesn't happen again.

When I asked him how much do I owe you, he looked at me and stated, well, I honestly didn't really do anything where I feel would require a payment. I stated, Really, you can't be serious... He stated that he works for a honest company and he wouldn't feel right to charge me. Amazing. I wish all companies were this honest and respectful. I will pay this forward somehow, but wanted to ensure to get the word out.

I'm remodeling our bathroom at the end of the month and will cancel with my previous plumbing company to give the work to The Plumbing Guys.

M. R.

05/01/2019 12:00:00 SA

Our kitchen faucet was broken and leaking. We needed immediate help and Plumbing Guys promptly returned our call and gave us a fair estimate. Once we agreed on price, they appeared promptly and replaced the faucet. I was really happy with their service.

Couple of month later we noted a bit of leak and reduced water pressure. I called them to ask for help. They came back immediately to look at the issue and fixed the problem as part of their warranty.

I am really happy with their service. I think this business truly deserves a five star. I found my go-to-business for any plumbing issue.

John R.

10/23/2020

Made an appointment, never showed up on time, never called to say they were running behind. Not happy. These day in age you need to be in consistent contact with your customers. If you cant make it, call and ask to reschedule. Dont leave them hanging.

Bruce R.

8/29/2019

He is an experienced plumber that found and fixed our problem. It was resolved quickly and at a fair price. We will be going to them when we have other plumbing issues.

As I am not related, I see no reason to say more.

Mark M.

12/22/2020

Eric is so experienced and professional. He was patient and carefully checked the pipeline underneath to figure out the issue step by step until found the root cause. I like his service and will definitely use their service again when needed. 5 stars!

Jolene T.

4/22/2017

Unfortunately my water heater broke, and I contacted the The Plumbing Guys. They werent able to get to us today, but put on the right track to finding someone and ways to save while doing it.

If this how they are when someone just inquiring, then deserve every good review they get.

Neko C.

6/21/2019

Estimate was 20% ($40) more than I got from other plumber but what I like is their availability, and they came on time and fixed within 30min. Work done good. I did not want to spend my energy for saving $40. The plumbing guys is for people Spending more money but not spending your energy.

Kristen C.

11/23/2019

Alex was a tremendous help fixing our toilet. he was able to diagnose the problem well compared to the other plumbers that checked it out before. Thank you Alex the plumbing guy!

Eladio S.

12/15/2018

Thank you Aaron! Great service you have going on here... I forgot the name of the tech who came out but he showed up right on time and was super courteous. My toilet had a minor issue with a gasket and a hose. I'll definitely be calling you guys should I need plumbing services in the future.

Ed B.

11/19/2019

They scheduled me today, the same day that I called. Albert came over this evening. He was very courteous, put protectors over his shoes and looked over the job. He quoted me a price, but then suggested how I could take care of the problem myself. I can't believe how easy it was to take care of. Thanks Plumbing Guys.

Kat D.

10/19/2016

The plumbing guys...Keith and Isaac, are my heroes!

They responded super quick to my call. Was able to come out and get the job done while I was work. From call to finish, it took only an hour.

Great guys. Professional, personable and friendly. They did a sewer drainage for me and then they said any thing else I need, large or small for my family, give them a call and they will always give a good price.

I will call them again if I need any help. Plus, today's service is covered for a month!

Gordana D.

12/12/2016 12:00:00 SA

I can't believe the service that I got from these guys. Amazing, I called them & left a message & the got back to me with in 10 minutes. The guy got to my house in 30 minutes from the time I got off the phone with them. The guy came in looked at my gas pipe & said no problem went out to his truck to get approval from his boss & came back in with his tool box & a quote. Great company to deal with.

Mike M.

02/10/2015 12:00:00 SA

Last night we were suffering from roots invading our sewer main line (symptoms: bubbling in a downstairs toilet and water backing up in the adjacent shower). I tried calling the company that we have used in the past, but they could not get to it until the next day late morning or early afternoon and were unable to give a narrower time range than sometime in a 4 hour block. In calling various plumbers (none of whom could fix it last night), I got a recommendation from one plumber who was out of town. He said to call Arron Sanchez of The Plumbing Guys. He highly recommended him.

I called Arron and he was also not able to handle it last night, but I called him back in the morning, and he said that he could get to it around 11:30. At that time I didn't agree thinking that my original plumber would be there around there anyway (maybe..... or maybe not...). At 10:24, Arron called me back and said that he and his crew could be there by 11am, if I was still interested. Still not hearing anything from the original plumber, I agreed (and of course, called the service for the original plumber and canceled).

I was quoted a flat rate of $125 for the job. (Other plumbers I called quoted hourly rates or were vague). I like the firm predictable pricing. (It is more expensive than the other plumber I used last year, but it was without the uncertainty and lack of punctuality).

Arron and his crew arrived right on time and completed the job in about 15 minutes. Arron correctly predicted what sort of roots we would find when the snake was extracted (thin spider-web like roots that allow for slow draining, but trap toilet paper and then block the line). I found him to be very knowledgeable.

He discussed the tool that they use (I think it was called a whip-snake) and he discussed why cutter blades are not that effective.

He provides a 30 day warranty on the clean-out. He said that if there is another backup in that time that they will return for no charge and fix it.

We discussed other possible future options, which did not seem cost effective (installing a cleanout near the street that would then be the Town's responsibility to clear, but it was expensive and expensive permits, totaling about $3k). It is much more economical to have the roots cleaned periodically 9 to 12 months; it would take about 18 years to break-even on the Town cleanout. He was not trying to sell the expensive solution, just presenting it as an option. I liked his matter of fact presentation and his agreement that the expensive solution was not appropriate.

I was impressed by the punctuality, quickness of performing the job, and the manner of Arron and his crew. I recommend them and will be calling on them again the next time the roots attack the pipe.

jane c.

8/15/2019

These guys got a call from me at 8 am set up an appointment at 9 that day. My simple problem unearthed 3 leaks that were dealt with patched that day and permitted. They finished at 9 that night. After climbing under the house, drilling through stucco to reach pipe, replacing it, with pics. Repaired two toilets and a sink. Unexpected by over fur fixes.

Jeff D.

7/17/2017

I've been looking around for a plumber to install a kitchen faucet and garbage disposal. I tried the plumbing guys after reading the reviews on Yelp. I decided to give them a call this morning and about an hour later they were at my door. Ceaser immediately handed me a business card with his name on it. * five stars on that* took a look and was immediately on the job. Ceaser was fast and friendly and even gave my mom a senior discount.
This is my first time using this company and I just call them again.

Harry R.

9/30/2016

Wow---The Plumbing Guys rock! Owner was fair can honest and had a plumber over to my house within 30 minutes of my call!

Then the service rep David turned out to be a super nice youngan, super polite and got repair job done ugh faster then I could have hoped! Thank you David!

Overall great first impression and I would recommend The Plumbing Guys to anyone. 1st Class & Job well done.

Amir L.

04/05/2019 12:00:00 SA

I know why the dispatch would not discuss pricing. The want $275 for a snake work!! What a scam

Craig J.

7/21/2019

My 92 year old parents still live at home. We had a water leak under their house that had been going on for months before we found it. Had a clean up company come in and dry it out. This took a week and no water on in the house. The other plumbers that we had would not go down for another 3 week. I called AAron at the plumbing guys and he had his best man Tom come out within 4 hr. Tom had it fixed in no time and my parents didn't have to go to a hotel for the duration. Great Job.

Rich D.

09/10/2017 12:00:00 SA

Honest estimate , fair priced , quick service ... these guys get it ! .
I made a quick call to the plumbing guys !!! And I was glad I did . Arron came out promptly and gave me a fair estimate for the redo . His crew did an amazing -quick job and came in a few hundred cheaper then the lowest estimate I had . Would recommend these guys in a heartbeat !

Hamid R.

9/27/2019

I contacted plumbing guys for a quote. They quickly responded to my request and guided me to get the parts from the manufacturer as it was covered under warranty.

Lynn W.

05/08/2019 12:00:00 SA

Showed on time which is a great first impression..Came over to work on my water heater, him and his guys were helpful, direct and thorough. I highly reccomend the plumbing guys not only for their plumbing knowledge but hard work and integrity.

Renee B.

2/14/2017

I just want to say a BIG thank you to The Plumbing Guys for coming to the rescue on short notice. I appreciate the work that Juan and Cesar did on fixing the problem and explained why it happened.

If in need of great service and need to get the job done...think of The Plumbing Guys!

Keong K.

4/25/2017

Had two kitchen faucets and a garbage disposal replaced. Quick and good service. Got the reply within 30min and technician came next day and finished everything.
Excellent service and the technician Cesar was very good.

Adam S.

09/11/2019 12:00:00 SA

I've used The Plumbing Guys twice now and both times I have been beyond satisfied with their service and knowledge. Thomas came out a month ago to replace a toilet and Matt spent this afternoon here replacing a few faucets. Both of them were very professional and friendly and I would highly recommend using them to anyone. I'd also like to mention both times I called Aaron he had his guys out within a few hours.

Gail P.

8/31/2016

Wonderful service. Keith and Josue were running late and Aaron was thoughtful enough to call me and let me know. How many times does that happen?

Other plumbers quoted me a flat fee to come out to the house and research the problem. Not the Plumbing Guys. They fixed my blocked line on the spot.

Keith was also excellent about explaining how and why things work and how they need to be repaired! I got a lesson in plumbing!

All in all, a great experience. I now have a reliable plumbing service that I will continue to use in the future!

Apoorva D.

6/19/2018

I was taken aback by the level of professionalism they had! They were on time exactly and even brought their own booties to wear while they were inside the house to cover their shoes. He diagnosed the problem fast but also showed me evidence that it existed. He then told me a range of offers they could make on fixing my kitchen sink. However, the price was over $100 more than other companies, so I didn't end up going with them, but I would definitely consider them in the future.

Melinda A.

3/24/2016

(This rating is NOT for work done. I cant attest to their work.)

I'm extremely disappointed in the HIGH estimate I was given today. I'm changing my bathroom tub/shower combination to a full walk-in shower. The room is completely gutted and floor is wide open, with pipes showing. I called for an estimate on changing the tub drain to a shower drain. Sounds simple, right? Tub drain pipes are 1.5 and a shower drain pipe is 2, so there was the matter of upsizing. The guys himmed and hawd about this task. It appeared to be a huge deal for them. Mind you, the location for the new drain would be about 2-3 [only] from the old location. But it had something to do with where the current pipe extends out from. Hum. Then there was the issue of whether I'd want it 'up to code' or not. IF I AGREED to not being up to code (which is less time for them), they would do it, meaning no City inspection, and they would put it in writing that I agreed. I said GO FOR IT, I approve....but HOW MUCH? Their quote: $495.00 ! ! ! TO CHANGE A DRAIN?!?!? So my next question was OMG, how much would you charge me to make it pass code??? Apparently more, but they wouldn't say....they'd have to call their boss and ask him.
Honestly, hiring a plumber should be a positive experience for a customer, not a huge worry about outrageous upcharges! I called 2 more plumbing companies afterwards and one quoted me $95 an hour and gave me the exact details that The Plumbing Guys gave me on what the job entailed, SIGHT UNSEEN!!! Honestly, I think the Plumbing Guys saw me as some stupid woman ready to fork out the credit card!!! Be careful with their pricing...call around for other estimates.
Again, they did NOT do work for me, they were just TOO HIGH in cost.

L H.

10/04/2018 12:00:00 SA

Quick service. Helpful and knowledgeable. The man who gave us advice could had created a several thousand dollar job. He gave me some basic advice and said call him back if it doesn't fix the job. Well his advice worked! I really appreciated his professionalism and honesty.

Monty B.

3/28/2016

Replace the main water service line, or buy insurance to cover the line, in case the line fails? How much is it to replace a water main? This was my quandary.

Called after five on a Monday. They returned my call within five minutes.

Spoke with Aaron, he was extremely knowledgeable in regards to the situation and provided some basic ballpark estimates and great information. He also helped me weigh costs and service expectations. Exactly the kind of straight up plumber and information I was looking for.

Aaron made some great suggestions and offered a free inspection and quote.

I was leaning toward buying the insurance (which Aaron also suggested) but that was before I took Aaron up on his offer of a free inspection. Juan and David came out on Tuesday, took a look at the main line - and were able to determine it had already been replaced.

Not buying the insurance or replacing the line. The Plumbing Guys saved me a few thousand dollars and gave me a great education in the process.

Johnathan D.

09/01/2018 12:00:00 SA

The water pipe to my home basically disintegrated after being underground for years. My neighbor called and said water was gushing out of the sidewalk in front of my home. After the line was shut down by the water company I was given the grim news the line was broken on my side. With a 6 month old kiddo and a house without water I was in a rush to get this handled. I sent out a request for plumbers and received several quotes. TPG wasn't the lowest quote but they were willing to work with me on price to get my business and promised me I'd have water by 2pm the next day. Eric and his team showed up as promised at 8am and by 2pm I had water. His crew even patched up my lawn the best they could and washed down the driveway. Their attention to detail and professionalism was top notch. If you need plumbing work give this guys a call. They got me out of a jam and even put up with my nagging and incessant questions along the way. Thanks guys!!!

Naomi Y.

08/08/2016 12:00:00 SA

My husband and I wanted to replace our 50 year old galvanized pipes that were looking like they were going to give way and fall apart on us any day now. We called several places and got a couple quotes, but it's hard to know who to trust in this business!

That's why I can't say enough about the positive experience we had with Aaron and the Plumbing Guys! We had a conversation with Aaron over the phone about what we wanted done at our house and he came within a couple days to give us a detailed assessment/quote for the work that would need to take place. What we liked about Aaron was that he's very knowledgeable and straightforward. You can tell that he's an honest guy that cares about his customers. We never got the sense that he was trying to take advantage of us, push services on us that we didn't need, tack on extra costs, etc. And I've had some experiences with plumbers that just tell you about all these things that need to be done, tacking on one fee after another. Those experiences just make you feel like you got robbed at the end of the day.

But not so with the Plumbing Guys. Not only was Aaron very upfront about everything, including the cost of his services, but he went above and beyond in so many ways. His guys came back on multiple occasions to accommodate for our needs. For example, we needed to get our flooring done for our laundry room which is where the water heater is also located. His guys came to take it out so we could get the flooring done, then came back to reinstall it for us. It took us a while to get a utility sink that fit. They came back when we were ready and helped us install that as well. Aaron and his guys were there for us each time we needed assistance with something.

My husband and I are so thankful that we finally found a plumber that we trust!!

Teresa A.

6/19/2018

I can't say enough about these guys! We had our tankless water heater go out on us. They responded quickly and had a new one in within a day or so. Thomas, who was the actual guy that did the work, was in communication with me throughout the process. Letting me know he had left his home to get the materials and then again let me know he was on his way to my home. This was SO appreciated. Work and clean up done professionally. Tank works like a charm. They are coming back to update and enlarge our gas line soon. They do everything from service calls to new build plumbing/mechanical.

Lisa W.

06/05/2020 12:00:00 SA

Our sink was backed up. We got a quick response using the Yelp form. They had someone at our house the next morning and got our sink working again quickly without any mess.

Carol A.

06/02/2018 12:00:00 SA

These guys were THE only plumbers who would come out right after Christmas to help with our toilet leak. They came as promised. Did a great job fixing the problem. And stuck to their quote. Loved working with them. Aaron, the owner and Eric, who came to our home, thanks!

M A.

07/06/2018 12:00:00 SA

Cesar was a phenomenal technician. From the first interaction he was professional, friendly and considerate. His approach in diagnosing the problem was fantastic and explained what he found well. Above all else he was straight forward and honest. Much respect for this guy and the business. Thank you for helping me out today.

Julie D.

10/06/2015 12:00:00 SA

Aaron is fantastic! We have used Aaron numerous times for multiple projects and he's always done a great job. He is definitely our go to guy for all of our plumbing needs. He always comes out when we need him, especially during those last minute emergencies. He's reliable, professional, and does great work at a reasonalble price. Also, what I really like about Aaron is that he cares about his customers satisfaction.

Highly recommend him for all of your plumbing needs. If you're looking for quality and service, Aaron is your guy!

Ramon G.

05/10/2019 12:00:00 SA

Had another plumbing issue at my house and called the plumbing Guys, Sergio and Cesar promptly showed up and were courteous and explained the issue with my backed up sewer line. They were able to get the job done quickly, 2nd time calling them and willl continue to.

Marie S.

05/08/2019 12:00:00 SA

They were great! Fast reliable. And I like that they first see what's going on before giving me a price. What else is once you agree they get started! I'm new at writing reviews sorry but point blank I liked them. I've had other plumbing company's come in the past and they would hit on me ... like what?? Really. This isn't a bad 90's porno. Really inappropriate. Back then I didn't yelp yet so I've yet to do that review but it was over a year ago. Anyways 5 stars for them!

Jackie M.

12/09/2016 12:00:00 SA

First it was my window, now it was my sink! geezus! LoL
Spoke to Aaron Thurs evening, he said we would call me back Friday Morning, and as promised, he did. Sent David over to give me a quote, was reasonably priced, and David was done in about 20 mins tops. Would highly recommend TPG, awesome work. AND they have a 30 day guarantee! Thank You Aaron and David!

CHeLsi E.

11/11/2015 12:00:00 SA

You down with TPG?
Yeah, you know me!

OK, most of us will get that and... most of that was terrible. But you know what isn't terrible? Every single, bit of remarkable customer service I just got from The Plumbing Guys!

This morning, I arbitrarily noticed a weird drip, drip sound coming from the cabinet underneath the kitchen sink. Then suddenly, the dainty, almost peaceful, sound turned into something reminiscent of automatic sprinklers. Automatic sprinklers do not belong in the kitchen. Now praise the Lord I had the day off of work today (Veterans, my kitchen and I salute you) or else, I would have come back to a flooded home- and we're talking on Biblical proportions.

So... Yelp, Yelp, call, call and a few guys later, I get in touch with Aaron from TPG. He was very helpful over the phone and proceeded to tell me I could save myself some scratch, pick up a kitchen faucet from my local hardware store, and his guys would install it for me at a RIDICULOUSLY reasonable rate.

While at the store and entranced by the sea of faucets cascading down the wall, I called Aaron (as opposed to attempting to track down a store employee- [you'd think neon orange vests would be easy to find]) because I had a question about what to fish out. Again, he was very helpful with me, guided me through and BOOM! Faucet in hand; talk about above and beyond!

Just like any good plumbing business, TPG was busy today, but Aaron reassured me he'd get someone out to me as fast as he could. And he did. When Cesar and Victor arrived, they were equally as pleasant and got the job done in no time. Professional, quick, done. They were fantastic.

So... no need to keep Yelping through the options, cuz your toilet/sink/tub is still jacked up as you read this and it's not gonna fix itself. Go ahead and give Aaron and the rest of The Plumbing Guys a call; you'll be well-taken care of. :)

Steve T.

06/01/2016 12:00:00 SA

I called and left a message for The Plumbing Guys and before I could dial the next plumber on the list, Aaron returned my call. We scheduled a free estimate for the very next day. The plumbers were on time - a few minutes early, in fact. They gave me a fair estimate, but then rolled in a Yelper's discount and got to work right away. Drain line leak fixed in a jiff! They took payment with a credit card and emailed me a receipt. The problem was under the house, so they even emailed pictures of the replaced parts. They claim to provide honest, professional, service at a fair price. Sounds cliché, but they're spot on! Great job, guys. Thank you.

Jorge G.

3/22/2018

Had The Plumbing Guys come out to look at a sink that wouldn't drain. Sergio did a great job, got the sink draining better than I've ever seen before!

Donna L.

04/05/2019 12:00:00 SA

Recently we had a major backup in our house, come to find out our major sewer line was backed up, what a mess it was. I called the Plumbing Guys, within an hour they had their technician Ceaser at my door. He was so helpful, very professional. He assessed the issue immediately and got our problem fixed in no time at all it seemed. I would recommend this company to anyone who has any plumbing issues that needs tending.

Anna C.

4/27/2018

So this is the 2nd time I used The Plumbing Guys And again I am very pleased with the excellent service. Sergio came out and unclogged our kitchen sink in no time at all. I encourage you to give these guys a call if you want a job well done.

Jeff B.

09/12/2015 12:00:00 SA

Aaron is 100% awesome! I was given an onsite estimate by one of his plumbers late this afternoon (Saturday). I realized shortly after he left that I forgot to mention a symptom for one of my 2 plumbing issues.

So I made a quick call back to their main number and spent a couple minutes of the phone describing the symptom to Aaron. In 1 minute he successfully diagnosed the problem. He suggested that the gurgling noise and stinky smell problem that we had in our seldom used bathtub was likely due to evaporation. He was right! All I had to do was run some water in the tub to refill the drain trap. Now when we flush our toilets we no longer hear gurgling noises or experience odor in our tub drain.

I still have the other plumbing issue that if I can't fix myself I will be calling them back to make a service appointment.

I really get the impression that Aaron is all about customer satisfaction. A few things he said over the phone really drove home that message. As long as Aaron is running the company I will forever use The Plumbing Guys for plumbing services.

Thanks Aaron!

Christina F.

11/22/2019

I had the plumbing guys come out due to root issues in our Main line. We know it needs to be fixed eventually, but we just don't have the money at the moment. They came out on 10/23 cleared out our main line and the tub was draining fine after that. On 11/18 the problem happened again not even 30 days after they had original came out. I called to schedule for the them to come out Wednesday 11/20 and asked if there was any warranty due to it no even being 30 days. The owner texted back and we schedule for 5-6. I then texted at 5:55 asking if someone is still coming out and was told they had an emergency and the tech got held up, I get things happen and rescheduled for Friday at 9. It is now 10:30 and no one has showed up at the house. Another thing that upset me is there is no warranty for the first time they came but Aaron said they would give us 60 day warranty after we pay another 150 to get it cleaned out again.

Chris K.

09/06/2018 12:00:00 SA

I was impressed with this business because the guy who came out referred me to landscaper because what I needed was some work on the the sprinkler system. He said they could do the job, but they would charge more, because it was a plumber business. I got the job done with the referral, and they did a great job. My only issue is that when I tried to call the business back to find the number to the referral, no one returned my call. I get that maybe someone at the office didn't like that I was given a referral, but what maybe that person doesn't get is that now I want to use The Plumber guys for any plumbing in the house that may need work, so in the end they gained a customer, by giving me good advice, instead of just over charging me.

Janice L.

09/04/2018 12:00:00 SA

The plumbing guys is awesome and highly recommended. We need to replace new toilets. Aaron responded my inquiry within an hour and scheduled a technician on the same day.

Our technician-Cesar is the best. He called us before our schedule time to confirm. He helped us bought new toilets and installed them perfectly.
After installation, he make sure there is no leakage and wiped the wet floor. He is very honest and told us there is one year warranty if anything goes wrong. I will definitely keep call the plumbing guy for any future needs.

Alina A.

1/26/2018

Called these guys today and got a hold of Aaron who was very quick to come out and help. I had backed up pipes throughout my house and he was able to clear them at a very reasonable rate! Thankful for such fast and friendly service as every other place I called wasn't able to send anyone out for hours. If you need a repair done quickly and efficiently be sure to call Aaron! I finally found a plumbing company I can rely on, thanks!

Cerena G.

08/04/2015 12:00:00 SA

I recently had my bathrooms remodeled . We called the plumbing guys to repipe our house and give us new fixtures. They did a great job. Our repipe was a success now we have great water pressure and beautiful bathrooms. Thanks guys!

J C.

3/15/2017

This review is not for the quality of their work, only for their pricing.

Called them for a quote for faucet leaks, they came home for free inspection.

They quoted $420 labor charge (+parts cost) for a simple delta faucet cartridge replacement. Its a very simple fix and takes less than 30 mins. I can do it myself but I was trying to save a trip to homedepot by not buying tools and parts by myself.

I liked their courtesy free inspection, good job on that. But I am giving only 2 stars based solely on their ridiculous quote.

Guangshuo L.

1/31/2018

Eric helped me with my stuck cleanout today. It was a great pleasure to work with him.

Our sewer line had been clogged three times in a year so that I was really concerned. I figured out by myself that there was a screw in the cleanout plug that is too long so that it keeps trapping sewage. I managed to remove the screw but couldn't remove the cleanout plug and I have no way to tell if the pipe is still partially clogged or not. That is why I called the plumbing guys yesterday.

Eric helped me cut up a brass cleanout plug and run a camera inspection. It turned out that everything is fine and he didn't charge me anything. He also gave me great insights on maintenance the how to prevent future leaking. I think the plumbing guys is a much more responsible and trustworthy company than other three ones I have used previously.

Frank S.

9/26/2017

Called about a quote for a broken sewer line. I was told they would be up in the afternoon the following day before 4pm. They didn't make it. Called again the following day and I was told they would again be up before 4pm. ..... no call, no show. no kidding! Flakes!!

Kathleen K.

9/19/2017

Service: fantastic and efficient.

Pricing: reasonable and fair.

Overall: reliable and transparent.

Aaron was always prompt and responsive with my inquiries. The problem for my house was not minor, it involved repiping of the mainline (city meter to house) and the whole house itself (determined by a hot water leak as my gas charges sky rocketed along with the water bill for previous month). It would have costed a lot more in money and time to drill through the concrete to replace plastic pipes, so repiping was done through the ceiling with copper pipes instead. I actually coordinated the plumbers for my landlord to make sure they could show up on a day I'd be available. Even my landlord was impressed by their clean pipe work and the crew were mindful about protecting the areas they were working in (e.g. plastic lining from ceiling shielding other side of room as they had to cut a hole on 3 seperate areas in the ceiling, plastic lining on floor to walk on). Repiping the whole house was done in one day. Repatching was done separately with another contractor. He also managed to come sooner to repipe the house than originally scheduled, which I appreciated.

There was no charge for a quote, or no extra fee for the city inspection after repiping was done. Another plumbing company quoted me $950.00 for an inspection fee alone (to repipe only mainline), which essentially involves a city inspector to come out and inspect the other plumbing company's work is up to code. In other words, that's another thousand dollar price tag for a plumber to stand there while an inspector makes sure a company did their job right. So we went with Aaron.

Aaron was always upfront about the price, time and service included and put it in writing before any of his crew started a project. I'd definitely recommend them if you're looking for an honest and reliable plumber.

David H.

08/04/2015 12:00:00 SA

I had a drain clog....again. Turns out my kitchen drain pipe, which runs across the width of my house (75') to reach the main sewer pipe, was in baaaaad shape! It was installed 50 years ago, improperly. The first drain company I called diagnosed the problem, and showed me pictures of my pipe, but they quoted me $4000 to replace the pipe. Could finish it that afternoon. Hmmm... 4 hours x 2 guys, + maybe $200 in parts....So I said I'd think about it, and I looked on Yelp and found The Plumbing Guys.

They arrived in 30 minutes, took a quick look and quoted $1500. Could finish that day. I said OK. They did the job, maybe with a bit less professionalism than the $4000 company in their spiffy coveralls and booties, but The Plumbing Guys did the job right, and for a reasonable price. (I've since been under the house to check.) They cost $2500 less than the other guys. I'll call them again for my next plumbing emergency!

Denise P.

08/06/2018 12:00:00 SA

In desperate need of a great plumbing company to clean our main line. Called several companies and wasn't able to get anyone out. Then I found the plumbing guys! They came out within the hour and provided me with a great quote before they got started. Erik did an amazing job, he was super friendly and professional. I highly recommend the plumbing guys! Thanks for getting us back to working order.

Tommy S.

6/13/2019

Fast and done right. Free estimate and reasonable price. Ricky was very friendly and honest. Will use again.

P-diddy C.

02/06/2018 12:00:00 SA

I requested an appointment around 8:00pm last night through Yelp, and I received a response in less than 5 minutes. They were able to setup an appointment for the next day for a free estimate. Eric arrived a little before the the 30 minute appointment window (which was great for me). He took a look at my toilet issue, and diagnosed that it wasn't as bad as I had originally guessed. He gave me a great deal and did a very good job, quickly and cleanly. I even got a some advise on a faucet issue I was having. I would definitely recommend them, and I would call them for any plumbing issues in the future.

Julia G.

6/27/2017

Love the idea of the free estimate and fast response but $285 for a leak detection fee (which would go toward the repair) could have been discussed over the phone prior to coming out. Waste of my time and theirs. They may be great workers but the fee makes me uncomfortable - I find this a poor business practice. Like bait and switch plumbing. Once they're there - and you're in a pinch - you book. *sigh* onwards.

Britt T.

6/21/2017

Called them when I was in Chicago and needed someone to my house in Campbell ASAP for a burst pipe under my deck, they were out there within 2 hours, and had the wood removed, pipe replaced and everything back together with a couple hours and let me pay over the phone. They did an excellent job!

Perer W.

06/08/2018 12:00:00 SA

I found TPG on Yelp! I sent them a message and they immediately responded back. I was able to book an appointment for an estimate.

The technician they sent over came within the specified time frame and provided an initial estimate to me.

Unfortunately, they charged a higher price than the other estimate I got and it was beyond my expectation. I tried to ask a lower price, but it took more time for the technician to convince me that it is reasonable price than the time to finish the job. He talked to me for the price for 40 minutes, the job was done in 30 minutes if the time for him to get the parts is not counted.

The technician did not bring the parts first even I told them what the problem was, but it took him 30 minutes to the parts later on.

I had to say that the quality of job was good, and the work area was cleaned as well.

They did the free estimation, but the quote was high even they claimed it is a discounted price. But for a refrigerator water line shutoff valve replacement ( cut off the old one, soldered on a new one, and replace the plastic box) to charge $460 ( discounted to $385 if done with other jobs) is still too much.

If you like to have your job done quickly and OK with the price they ask, it would be OK, but I do suggest you need some backup plans before you call them in for estimation, you may get stuck if you have to get it done on their visits.

Alexander W.

09/06/2017 12:00:00 SA

TPG did an excellent job on my sewer line replacement after tree roots damaged my original clay sewer line.

They were on time, very efficient and provided constant updates. Their job passed all of the city's inspections, which was a big relief.

They also replaced the grass in the area they dug up with new sod.

I would highly recommend TPG if you have plumbing issues.

Sandeep A.

6/17/2017

I found these guys on Yelp a few months back and have been meaning to write a review for them. Aaron was one of the few people who got back to my request for help on a weekend and was super responsive. He set up a time for his team to come by to assess the leak under my sink for first thing Monday. The personnel who helped me out were very cordial and easy to work with. They were very flexible and were able to talk me through my options to replace the components in my leaky sink. They even waited and helped me purchase the correct parts from Home Depot to complete the installation. I was very satisfied with the customer service and felt the pricing was fair. Thanks for your help Plumbing Guys!

Brennan And Jackie W.

06/05/2017 12:00:00 SA

Aaron is always dependable and willing to work with us. He knows a variety of contractors who do good follow up work and always give us a good deal. We call him every time we need something done with our pipes. Going to call him back right now, in fact.

David L.

08/08/2017 12:00:00 SA

Highly recommended! A technician came very promptly one morning to take a look at my sink that was throwing up waste. Turns out my house's plumbing is pretty dated and not quite-up-to code. Technician spent about 2 hours checking out my house's plumbing and snaking my pipes before suggesting that I get a section of my plumbing re-done up to code (at apparently a very reasonable price after I asked around for the same job done.)

The sink was back up in working order after the pipes were snaked, but started throwing up again the next morning. 2 different technicians were sent out this same day and performed a more thorough snaking and my sink has been working to this day.

Aaron was kind enough to not charge me for these 2 diagnoses and snaking services. We will definitely be choosing The Plumbing Guys again when we are ready for the bigger suggested job. Their technicians know what they're doing, are friendly people, and fair with their prices

D J.

7/26/2019

Ricky was fantastic, prompt and quickly identified why my toilet water was all brown. Great service!

Kevin C.

7/23/2019

Aaron was one of the first to reply to my request for quote on early Sunday morning to fix a leaking hot water pipe under the house. He was extremely responsive throughout. He set up an appointment first thing Monday morning. Rick was on time and provided a spot-on assessment of the issue and a competitive estimate. Rick and Ricky were courteous, professional, and very easy to work with. Having had a negative experience with our former plumber (who did this same fix about a year before), I was very happy to see the high quality of work that Rick and Ricky did. I would say that they went over and beyond to make sure the leak got fixed once and for all. Highly recommend working with these guys.

Jason V.

02/04/2017 12:00:00 SA

Great customer service. Fast response and an honest company. Not much more you can ask for

Kevin L.

5/16/2019

My shower handle cartridge broke yesterday, so I messaged them on yelp to see if someone can come in the same day. This was an emergency and I needed someone ASAP. I talked to Aaron and he said he could have someone come in and check it in 1 hr. Rick the technician came in, found the problem and explained to me what needed to be done. Rick was very friendly and professional. Thank you again Rick for fixing my shower!!!! I would definitely use them again.

Lexy A.

1/26/2018

The plumbing guys do a wonderful job and they have the best customer service! The worker Eric had came out and cleared my kitchen sink and gave such excellent service! I'll most definitely use them again!

Omar M.

2/13/2017

Aaron and his team did an excellent job. Time was very important so it was nice that they showed up on time. The guys had a great attitude and kept conversation throughout the time they were doing the work. They explained what work needed to be done and showed me what the issue was, giving me a ease of mind. I'll diffidently be recommending Aaron and his team to my friends. Thanks guys!

Mark K.

12/15/2016

Cesar and Juan were efficient and completed the job quickly. They even cleaned up after they were finished. Wonderful customer service and everything was explained before they started so I understood exactly what they needed to do.

Robin M.

6/16/2016

Standing water in the kitchen sink, trap is clogged, but that's not the half of it, as I discovered today. Aaron responded to my request for an estimate in under an hour and less than 24 hours later, a Plumbing Guy was here. He took a look at the situation, gave me an estimate (which I thought was low), and went right to work. He not only cleared out two separate clogs, he cleaned up under the sink (where a previous handyman plumbing attempt had left a steady leak), and even cleaned out most of the gunk *in* the sink, as well. He was courteous, kind, and efficient, and charged exactly what he said he would. I can't say enough good things about The Plumbing Guys! Call them with confidence.

Laurie S.

07/10/2015 12:00:00 SA

The Plumbing Guys helped me out today with my old leaking water heater. Thank you Erron for sending Eric and Cesar the are fast, friendly, honest , and have master level skills. I have found my new plumbers. I highly recommend The Plumbing Guys for you next plumbing emergency!!! Thank you guys for all the work you did for me today!!j

Wallace M.

03/09/2018 12:00:00 SA

Aaron Sanchez was great, as was his team (Ceasar is the man!). Good competitive prices and no nonsense. They did the same job I got a bid in by Mike Curiel plumbing but half the cost. All around solid crew.

Beth E.

11/10/2017 12:00:00 SA

Thank you, Wally and John
I am so happy to find a plumber that does what he says.
I called on behalf of my tenant and spoke to Wally who arranged an appointment right away for John to go to Dublin---convenient for tenant.
John was able to clear the line lickety split and everyone is happy.
I was quoted one price to just snake the line, and another to also pull the toilet if necessary. Luckily it wasnt necessary and I appreciate not being taken advantage of --as I was not able to be there.
Thank you, again. Will definitely call again.

Rick D.

2/24/2017

Great experience with The Plumbing Guys. Aaron kept me in the loop on timing as things shifted later in the day and even sent an alternate crew when the designated plumber got held up on a job. They had to come back the next day to finish, but were there at 8 AM and able to wrap up a cleanout quickly. Good work.

Sandra R.

1/26/2018

They saved the day, I called on the plumbing guys and got a quick response. Aron sent out his guy Cesar and he was able to take care of our backed up drain at our property in San Jose, we actually live in Texas so it was easy dealing with Aron over the phone for this situation.We will definitely call on them again for any of our properties. Thank you plumbing guys!

Davy C.

11/19/2016

I was assigned these guys for a water heater fix thru my insurance company. It's been a week no new water heater. Non responsive group of people even though I've been placed in the escalated list to get this done. They don't call back or follow up. They won't work with you to accommodation date your schedule.

Mike N.

8/23/2016

Messaged thru Yelp and had a tech stop by same day to take a look at a leaky commercial toilet. The problem appears to be a loose screw and instead of the tech gouging for money on a one minute job just asked us to tighten the screw ourselves to avoid any service fees. I respect that kind of service and want everyone else to know.

Kasper H.

7/29/2019

These guys were great and really responsive. Had a clogged drain in my restaurant. Initially called some other plumbers who claimed they couldn't snake the drain. Ended up using the camera and claimed I had a broken P-trap and broken pipe. Quoted me for a whole days worth of work to break the tile and replace the drain. I called the Plumbing Guys to get another opinion and they snaked the drain in 5 minutes. Would definitely call these guys again.

Prithvi B.

6/13/2016

So we had a leak from a rusting pipe (ahhh... ++ to Monday blues).
We called around and The Plumbing Guys were able to come in 2-3 hours to look at the problem.

Since the depth of the leaking pipe wasn't obvious, they gave us a quote of $345 for PVC and $545 for copper for 2ft of depth. When they started digging it turned out to be less than 2-3 inches depth (note to self - don't be stupid and probe a little before accepting 2ft or any depth quote.). So I requested them to revise the quote which they refused.

2 stars for coming on a short notice, fixing the problem, testing again and to the hard working crew.

No more stars - as they focussed on making profits off of their 2 ft quote and not the actual work - it is unfair. I was told that they made lots of connections and had to cut off the previous setup. I will revise my review, if after 6 months they can take off any smaller part from new connections they made without needing to cut them off completely :). The connections are glued and I have a strong feeling cutting off older connections is a norm rather than an exception.

Given our experience, we wont recommend them for any regular plumbing work and no future business from us. If u find urself in a bind and they are the only ones immediately available - do some homework and then take the bitter pill (u would pay more obviously - but that's the nature of emergencies and folks making money off of them).

Jessica C.

07/10/2019 12:00:00 SA

Our main water valve was leaking and we called The Plumbing Guys for a quote. They came over the very next day and gave us a fair quote, and returned the next day and to repair the leak. While they were repairing the leak, they noticed a couple of other issues we needed to address such as rotting valves, corroded parts, etc. Fun times, right? Well the Plumbing Guys were very reassuring and helpful in providing us with options. They were honest about what we should repair right away and what could wait. I really liked the way they provided us with the options, too. They were very calm and matter-of-fact, and nowhere near pushy. My husband and I ended up opting to have some of the more pressing issues repaired and the final costs for everything matched the original quotes exactly. What was SUPER nice was that for some of the smaller repairs, they didn't charge us for the labor, only the parts, so that really helped with reducing our costs.

I highly recommend them to anyone who's looking for a competent and well-priced plumber!

Salman N.

07/07/2016 12:00:00 SA

Very prompt response! My limited interaction with The Plumbing Guys showed me that they are honest and VERY quick to respond to your request for help. I will definitely contact them for my future plumbing needs!

JM L.

11/20/2018

This morning my husband noticed the kitchen sink starting to back up. We called about 10 different plumbers with no response. The Plumbing Guys called me back within a half hour and were able to stop by immediately. Whilliam came out and fixed our sink in no time at all. He also checked out our bathroom sink, which has been a bit slow to drain and gave us some pointers. Thank you so much! We were so stressed out the Thanksgiving in two days, you saved us!

Nancy Y.

11/09/2016 12:00:00 SA

From the time I called, my clogged kitchen sink was repaired in 1 1/2 hours. Great service! David was very personable, and worked quickly to repair my problem. I would highly recommend The Plumbing Guys. Thank you, David.

Jessica L.

06/09/2017 12:00:00 SA

The plumbing guys are always doing a great job. always cleaning after themselves and having great attitudes. Caesar explains everything he is about to do in detail and leta me know exactly what needs to be done. Excellent job. I would definitely recommend the plumbing guys for your plumbing needs.

Daniel E.

3/28/2018

As a multiple unit residential property manager, I have found The Plumbing Guys to be my salvation on numerous occasions when it comes to small or large scale plumbing repair projects. Owner/Manager Aaron Sanchez has repeatedly come to my assistance with same day solutions (more often the same hour) that are so important when you have plumbing problems that just cannot wait. His Team is professional, courteous, always on time, and most importantly, they do the job right the first time! Thank you Aaron, and your Team, for being my One-Stop Plumbing Shop.

E T.

06/03/2017 12:00:00 SA

I've used the Plumbing Guys over the years. Each time Aaron has been professional, honest, and quick to respond. Each time they came with a crew and did excellent work. There was one incident when they replaced my main water pipeline that they accidentally disconnected the sprinkler tubes. They came back promptly and fixed the issue.

Excellent service and quality work. I recommend them for any plumbing issues.

Rj J.

11/28/2015

I was taking a shower and suddenly noticed the water was not draining. Oh no! Dried myself off, walked down the hallway and smelled a very unpleasant odor...which dog farted? But the smell didn't go away so I looked in the hall bath and the tub had brown water in it! Time to call a plumber! Of course I got on Yelp and called the first highly rated plumber to pop up. So glad I did, because Aaron sent his guys over within the hour - on a Saturday! They were awesome and fixed the problem quickly! I will always call The Plumbing Guys first for my plumbing needs!

Thank you for your excellent and professional service!

Yvonne L.

09/02/2018 12:00:00 SA

My house has some plumbing issue. Messaged different plumbers for quotes but only Aaron agreed to give me a rough estimate. He also answered a lot of questions that I had and didn't pressure me to go with him at all. Really appreciate his help!

Jennifer S.

12/20/2018

My experience with TPG was excellent. I got 3 quotes to install a gas line and even though they were not the cheapest, they were the only ones who thoroughly managed the permit process with the city. Erick was extremely responsive and the crew he sent, in particular Sergio, were very knowledgeable and efficient. I would use them again for any plumbing need.

Marissa B.

08/10/2018 12:00:00 SA

Emailed the company through yelp and got a very quick response. I had an appointment set up for the next day. Thomas came out as scheduled and fixed our leaking bath. Would recommend this company

R J.

08/08/2016 12:00:00 SA

Need plumbing work done? These are the guys to call!

We needed to have our water re-strapped and brought up to California Code. I talked to Aaron on a Friday and his guys were here on Monday. Not only did they re-strap the water heater, but they went above and beyond and upgraded some other integral parts of the whole system at no extra charge. This is not the first time we have used the Plumbing Guys and it will not be the last. Job well done.

Larissa F.

03/10/2016 12:00:00 SA

They fixed a problem with my main going to the sewer line; they are knowledgeable and professional!

Jeff O.

05/01/2016 12:00:00 SA

I had been advised that the drain line for my kitchen sink was corroded and was leaking. Plumber was right on time for the appointment. He pulled the old 10ft line out and replaced it with a new ABS line. He also added a missing cap on the condensate line for my AC, free of charge.

Galia M.

10/21/2016

Awesome! On time, Friendly, Clean and reasonably priced. Ill definately be using them again!

Mike L.

4/19/2016

Wanna thank these guys for coming out right away when I called to just check out my water softener. Turns out I didn't need any work but appreciate the free consultation. Will definitely call back next time.

Olivier B.

03/01/2017 12:00:00 SA

Expert staff, very reaonable pricing.
The came to my house to inspect a slow drain issue which has been going on for over a year. Previously a plumber ran a snake through the line all the way through the sewer main, it did not fix anything.
The crew who came inspected it, they replaced the faulty pipe causing persistent clogging, the issue is now gone. They warranty their work for a year.
I highly recommend you contact these guys if you have any pluming/piping issue.

Paul M.

10/01/2016 12:00:00 SA

I got an immediate response from Aaron when I called. The Plumbing Guys are professional, thorough, and cleaned up after themselves. Keith C. did an excellent job explaining the options & took the time to show me evidence of the problem. After the estimate Keith had to go to another appointment but returned later that day to complete my service. They went the extra mile to solve my plumbing problem. They are honest & trustworthy with fair prices. I would highly recommend these guys.

J M.

10/04/2015 12:00:00 SA

These guys are OK for big jobs , but in my case there was a plumbing issue which should have been very easy to fix but for them it took 3 visits to figure out and I was charged for the hours that it took them to figure out . The spout in the bath tub was the culprit to rust that was mixed with water but that was the last thing they checked after checking the whole piping underneath the house and opening the bath faucet face, I was charged for the time it took to do this not to mention I had to deal with several cancellations and delays. Did not find the business proactive in contacting me back in regards to issues . I was supposed to be contacted for installation of a new spout and some other issue but never was.

Amy T.

2/20/2017

Just want to give a HUGE shoutout to Cesar and Juan for their excellent service!! No tricks, just great help for a great price!!

They arrived in under 30 minutes and did a fantastic job of explaining not only what they were doing but also why they were doing it. Having called 10 other plumbers in the area before finding The Plumbing Guys I can safely say that they have not only the best deals but also the most professional technicians.

I would definitely recommend and will be calling next time I have any plumbing needs!

Rosemary R.

9/19/2016

My first experience with the Plumbing Guys is by phone. Excellent customer service, knowledge and will do whatever to accommodate you. Kee in mind the Technician hasn't come out yet.

Shashi K.

09/09/2016 12:00:00 SA

The plumbing guys are really excellent,I did install new gas line through plumbing guys.
The whole experience was great.Aaron was real expert the way he understand my requirements and providing me the suggestions and YES...!!! the quote was way better than others.
Keith and Josue are excellent they finished the work on time and helped me to setup my new range with free-of cost for which other company was charging me $100.
Overall i will give The plumbing guys 5Star since they really deserve that.

Davie P.

09/01/2016 12:00:00 SA

Instant quote on phone, came right away-earlier than the appt,, took credit card, electronic receipt by email and 30 day guarantee. Friendly repairmen.

Yr P.

11/21/2015

Over the phone Aaron was able to diagnose my sewer backup and tell me to call the city instead. You can be sure I'd call him first next time if it's not a city job.

Lucy G.

08/09/2018 12:00:00 SA

I choose The Plumbing Guys from Yelp because of the 5 Stars review, and it definitely proven. I got Eric and his team helped me re-piping my house, they get it done in two days plus re-organized my laundry area, installed a new utility tub and the shower faucet. Eric is very knowledgeable, friendly, and efficient! His team made the work beautifully done, my garage now looks clean and organized. The price is reasonable too. I highly recommend this plumbing company!

Tracy O.

7/19/2018

Our technician Eric was very friendly and professional. Although the video inspection alone was pricier then then we could pay he gave us great tips on how to clear the line. I would reccomend him in a heartbeat. In fact, I already have. Thanks to everyone at The Plumbing Guys!!

Hailey D.

3/22/2017

I am incredibly satisfied with the work done by Keith and the other workers with The Plumbing Guys. I called and they came out for a free estimate and then were able to start work the following day after I accepted. They replaced all of the old existing cast iron pipes and a new supply for a sink and dishwasher all within ONE DAY! Amazing. They were very nice and professional. 10 out of 10. Great work.

L L.

7/14/2018

Sergio did an excellent job of replacing our leaking faucet. Very professional, great attitude.

Tom S.

11/02/2018 12:00:00 SA

I can't say enough about these guys. Aaron is a standup guy and has gone above and beyond to take care of us several times. We'll always use them!

Sudhakar V.

10/29/2018

The guy seems to have done a good job. I feel they over charged me. Since it was an emergency and I was busy, I did not wait for other quotes. I learned my lesson. Don't fall for sales pressure. Get the quote and price shop if you can.

Ansamsoo N.

5/26/2018

Efficient and timely service, installed a spigot.they were very professional. Came in for a free estimate. Scheduling was easy. Work was done to a high quality. Answered all my questions.

Tracie S.

02/07/2016 12:00:00 SA

Had a major blockage in my pipes and needed it cleared asap. Called just after 8am and they had someone come almost immediately. Tom showed up just about 9am (they estimated between 9 and 10)- so it was a good surprise. He was very nice and didn't seem to mind all my questions. He explained what he was doing, gave me tips and advice, and even some recommendations of what could be done in the future to prevent costly work. Most of all, he didn't try to up sell me on things I didn't need. The only negative (which was in no way his or the company's fault) was that my bathroom floor got a little damaged. One tip he gave me... you don't need to caulk around the toilet. In fact, it can actually be bad- because if it is done very well, it could actually mask a underside leak from a loose wax ring and cause considerable floor damage! Good to know!

Brinda C.

9/14/2016

Awesome SAME DAY service! Professional and reasonable in cost. Took care of two blocked toilets that has been an angst for all of us in the household. Thank you guys - I will definitely call you if we need any other plumbing work.

Jovice M.

09/03/2015 12:00:00 SA

What can I say? THE PLUMBING GUYS are all about taking care of what you need. I have had a couple of different plumbers come by to do a bid for repairing our bathroom. I lost hope in plumbers until the Plumbing Guys came along and took care of what we needed. We called Aaron to our property about 4-5 times and he never let us down. He showed up always amped up and ready to work. He likes to get things done and does not slack on anything. If he can get it done and work it around his schedule, he will. Aaron scheduled the guys to come in the next day. Once Lalo & Isaac came in, they got the job done by repairing the piping and now we have our toilet up and running. I will definitely be calling the Plumbing Guys for any plumbing issues...Thanks Aaron, Lalo & Isaac!! We appreciate your quick, efficient hard work. You got loyal customers from Victor and myself.

Shaheeda N.

2/13/2017

Aaron came an hour and 15 mins late to the appointment. He came here to trouble-shoot where the congestion might be using the camera. As soon as he arrived, he said, it was a waste of his time because the clean out is not up to code. We did not know anything about it since we, the home owners, are not plumbing experts, hence we called him. He kept behaving with us like we somehow misled him. The house was built in 1960s and we are the third owners. We got whatever was in the house at the time of purchase. If we knew all this, we would have no need for rude plumbers like him.
Aaron was extremely abrasive, overbearing and disrespectful. He has no ability to listen to the customer or answer questions. He kept saying no you listen to me first. He decided to yell and walk out of our property. On his way out, threatened to to call the city to tell them that our clean out is not up to code. We're happy to fix whatever needs to be fixed and bring it up to code. But we do not want to be threatened and bullied and neither should anyone.
He was nice on the phone but was highly abrasive and aggressive in person. I'm glad that he walked out because if I had hired him, this kind of behavior would have surfaced at some point during the job. I'd have lost the money and he would have walked out with the job unfinished. It's so disappointing.
He had a camera and that was the reason I had to hire him. Otherwise, I would have hired another plumber who did a great job but didn't have the camera. But camera or not, poor service is not acceptable.

Smita J.

4/17/2017

Excellent, timely service. Aaron is fantastic to work with and a true professional.

Christine M.

6/13/2016

If you ever need a plumbing company I recommend you call the Plumbing Guys. My shower had a leak so I asked my mom for the number of the plumber she used for her house, she told me to ask for Aaron. I called Aaron he picked up real quick he even got to my house within an hour and fixed my shower leak for a great price. If I have any other plumbing problems I know who I'm calling!!

Matt A.

1/15/2018

We emailed them for a quote and was told they needed to send someone to make a free estimate. I booked a one hour time window and waited around for them to show up but they never did. About 20 minutes after my window ended I got a call saying they were still in another city and were still at least 30 minutes away. Don't believe their false claims of one hour time windows...

Alex M.

01/04/2016 12:00:00 SA

They were fast, efficient and friendly. Thanks for the help when we needed it. Quick to come out when we needed and put a new bathroom faucet in just about an hour. Thanks again

J K.

5/23/2018

I had them exchange a garbage disposal believing it would be an hour to an hour and a half job. Although, the plumber they sent was extremely helpful it took him literally 22 minuets to complete the task. My end bill included the price of the disposal ($150-$200) and labor. However, it totaled $525.

Kathleen K.

4/16/2018

Aaron is very professional and quick to respond. He has sent out technicians to my house on multiple occasions. So far they have repaired a sink and installed a water softener. I have been very pleased with their service and will continue to contact them for future jobs.

Geoffrey S.

11/10/2015 12:00:00 SA

Nothing is ever as easy as look, a faucet is on sale...let's change out the old one! After purchasing a new kitchen faucet, we realized that the old one was over 20 years old and did not want to come out, plus the water shut off valves were corroded and would not shut completely off. I called Aaron, got a partial quote and an appointment for 3 hours later. Ajay came out to do the service, quoted out the remainder of the job (very fairly I might add) and within an hour we had a new faucet, new fittings, and everything else under the sink was checked and tightened. Very professional and friendly crew, fast service, and great quality work! When I decide on the next project, I'm calling Aaron first!

Jonathan B.

4/26/2015

Knowledgeable, efficient and fast Got my bathroom sink fixed quickly, Highly recommend The Plumbing guys!

Alexander A.

6/21/2018

I had a major back up at my house we were unable to use any toilets or showers in the house i called the plumbing guys and one of there technicians came out his name was ceasar. Diagnosed the problem and got us back in sercvice in no time i would recomend them to any one. Fast reliable service great price and very aware of all plumbing issues.... 5 STARS....

Zz C.

6/21/2018

TPG is tricky. Thomas came on Friday,6/1 quoted $950 to fix a leaking drain pipe in crawl space. I decided to let him do the work. Then he told me his boss said he quoted too low, but he would still honor what he quoted. He came to do the work on 6/5. After about 1.5 hours, he came out from the crawl space. He said he finished the job, but unfortunately, he found another hair line leak. He then asked for a total of $2100 to fix the original leak and the new hair line leak. I felt cheated but I had no other options because the job was half done. And at that time, I was not able to use bathroom for a couple of hours already. I had no option but ended up paying him $1800 to finish the job. Please be careful when you deal with them!

Bea R.

10/08/2015 12:00:00 SA

Called these guys because my daughter hit the pipe outside with her skateboard and broke it at 8am! Water pouring everywhere! They arrived within 30 minutes and had everything taken care of super quick, even made it to work on time WITH A SHOWER! Awesome service, excellent customer service and I loved the price! Will defiantly recommend and call if I ever need any plumbing work done! Thanks The Plumbing Guys!

jacob a.

10/05/2015 12:00:00 SA

I contacted The Plumbing Guys to re-pipe my whole house. The estimate was extremely fair compared to other companies I contacted. They were very professional and set up the date to re-pipe my house very fast. Aaron and his team repiped my house in one day, all new copper piping throughout my house also gave me a great deal to change out my sink and bathroom faucets if I liked, which I did. It passed city inspection the next day, drywall crew came the day after and did very clean work. Overall, I'm extremely happy that everything went well, job was done on time and is working perfect. I would definitely recommend these guys!

Gerry B.

2/16/2018

The response I got from The Plumbing Guys was quick and Thomas showed up the next day. I'm pleased with his work and his great demeanor. He listened to everything, gave us advice on a few things, and sent us names of people we could contact for drywall patching. Overall, very pleased.

Roy R.

1/29/2018

We had a water pipe leak inside our wall and leaking through the concrete slab and needed a plumber ASAP. We found 3 plumbers on Yelp based on people's good reviews. The other two plumber's prices was way out of our price range. Eric responded within couple of hours and after assessing the water leak damage he provided a reasonable price. The following day, Eric and his assistant rerouted my pipes to my attic instead of breaking the concrete slab. So far problem solved! Very happy with the price and service!

Shelley G.

5/13/2015

Aaron and his company of qualified plumbers added all new bathroom fixtures on our master bath remodel in 2013. Their work was excellent, timely and responsive. When we had one small issue with the sink stopper Aaron attended to it right away.

In February of this year, given our positive experience with The Plumbing Guys, we then decided to repipe our entire house which still had the original piping of 55 years. Aaron worked with us closely in explaining every detail of the job. I was impressed with his attention to safety when I heard him tell the guys to take fire extinguishers with them under the house. They took great care in making sure floors/carpets were covered at all times and cleaned up expertly when the job was completed. After the job was done Aaron checked in with us several times to be sure all was working properly.

Alexandra A.

05/04/2015 12:00:00 SA

We had a major sewer back up on Friday I was in a panic,we called The Plumbing Guys. They had great yelp ratings,Thomas came out & figured out the problem real quick, he explained that we needed a clean out installed in order to get us into service. Needles to say he was 100% right,he had us back in service in no time. . Great price great customer service. I highly recommend The Plumbing Guys .

David H.

01/09/2018 12:00:00 SA

If you need a Plumber Aaron is the man to call. He installed a City clean out at my residence. Took him and his team about 2 days and got the permit for the city to come out in a week. Great work and fast response from the city inspector. I would definitely use The Plumbing Guys again!

Judy J.

12/06/2017 12:00:00 SA

Called TPG's for a quote for plumbing for our kitchen remodel. They responded quickly and were out the next day. We needed plumbing and new sink installed, the fridge and iced maker line installed, the dishwasher installed and the gas pipe to new range reconfigured at the wall. The technicians were polite, thoughtful and efficient. Their quote was reasonable and comparable to others we had gotten, so because of their professionalism and quick response, we chose them. They were able to complete the work at the time of the quote, and we are very happy with the results. We will definitely use them again.

Sarah Y.

10/18/2016

Aaron is a great coordinator, and Keith and Isaac are great plumbers. I had them out in the morning to take a look at some work I needed done, which appeared to be a simple clog, and after getting info from other places (and being treated rudely by other places) I called them back and Aaron sent them out to do the work they quoted for me. They answered all of my incessant questions, and helped me understand what was going on and why, and never once expressed any impatience or irritation at my involvement, my questions, the interruptions, or my hovering. I appreciated that because I am a very inquisitive person, and didn't understand how things were working (or not working for that matter). Well it turned into a historical event upon discovering the issue was that someone had at some point drilled a hole into the pipe on both sides in order to feed a cable through... which is another story in itself, but the bottom line is that these guys were great throughout the entire process, and I hope the landlord goes through them to fix it, but I'll certainly be using them from now on for all of my plumbing needs. Very affordable and very responsive.

Erik H.

11/29/2017

The Plumbing Guys diagnosed and cleared a clog from our main line drain. Service was professional, fast and reasonably priced. I'd definitely use them again.

Goldy C.

07/04/2014 12:00:00 SA

They responded immediately upon my calling them. They gave same day service on my job which was repairing 25' of drainage and replace a cracked pipe. Pricing was fair and we got the Yelp! discount. Aaron was pleasant and professional. Would do business with him again. A+

Debra A.

11/19/2015

Aaron is The Best! He and his team are very professional & extremely hardworking.
My mom & I don't know much about plumbing and needed work done ASAP. Aaron was patient and kind and was very thoughtful when explaining everything to us. I would highly recommend them to anyone looking for a great plumbing service. They are officially our go-to plumbing guys!

A J.

03/05/2019 12:00:00 SA

Yea, I wouldn't bother. Called on Friday 3/1 in the AM. Left message. Call returned on Monday 3/5. I state I need to have the cartridge replaced on my leaking master bath shower, I don't know the brand. Sent technician on 3/6. He said I needed a new cartridge. Because I don't know the brand of the faucet it will be $750 to replace!!! Okay. I'm sick of the drip sound, just do it. He says well, we'll have to rely on the photos, it might be hard to find the part...... (I think really?). I do what I didn't want to do: I call the fancy plumbing supply to try to find more info. I send photo. They ID and say they have the part. They ask 1/2 or 3/4? He says 3/4. I tell the guy where to pick it up. He says I have another call, you get it and I'll come later to install. He says get both sizes. Guess what? I spent $100 for 2 cartridges, he never returns. He calls our land line after my husband leaves a nasty message. We never left that phone number. I won't let that dude in my house. Stay away. Still no return call from the guys.

Will W.

10/08/2017 12:00:00 SA

I got a response within an 15min of sending a request, and they scheduled us right away. Problem was diagnosed very quickly after the plumbers arrived, and they did a great job (along with being personable and upfront on the work and costs). We will definitely look to The Plumbing Guys in the future!

Martha C.

01/05/2017 12:00:00 SA

They provide a great service, the arrived 30 minutes after the initial phone call to provide a free estimate, the offered a reasonable price and were able to complete the repairs promptly. Would definitely use them again if I need plumbing repairs in the future.

Chris B.

1/27/2016

From start to finish, a perfect experience. I needed my parents water heater replaced, it was 2pm in the afternoon. I called so many places that insisted they send out someone for an estimate, one place even answered the phone with how may I make you smile today and then wouldn't provide an estimate over the phone. Aaron at The Plumbing Guys, answered on the second ring, gave a fair quote, $1,100 to replace the 40 gallon water heater, provide the new one, and haul away the old. That is a correct and fair price. So many places wanted to gouge my parents and charge up to $2,000. Aaron promised his plumbers would arrive between 4:30 and 5:30pm. They arrived at 4:11. Awesome! Their truck was clean, they were organized, efficient, polite and clearly expert. My parents felt well cared for. I was so pleased they delivered on their promise. One call, got it taken care of, asap. This is how you do business. I would and will hire Aaron and his crews again and again.

Nick P.

8/19/2017

The owner will charge you 500 dollars to install a toilet and then pay his helpers 20 bucks an hour. Sure is a good business model. But they are quick to show up and give you free estimate.

Tricia S.

08/10/2017 12:00:00 SA

Great guys who know their stuff! I've had a couple different pipe issues in the last couple months and TPG were promptly there to help. All of them are courteous and helpful. I know I'll use them again.

Barbara E.

11/06/2017 12:00:00 SA

The Plumber Guys were great. They handled a sewer blockage at our church that was caused by roots in trees. They rerouted the sewer line between trees so it isn't likely to cause the problem again in the next 50 years. By moving the line that was incorrectly installed going up hill 50 years ago to a down hill flow, we shouldn't have the same issue again. They were clean and the grass that was dug up was put back in place and only looks a little thin, but will fill in quickly so there will be very little evidence of the re-routed line.

Arlene S.

8/28/2016

I contacted Aaron a few days ago regarding a hot water heater issue. Out of 4 companies, he was the first to respond and continued to provide speedy replies to my messages. I was very grateful for this rapid turnaround time. I would consider his company for any plumbing needs.

Alyssa F.

02/11/2017 12:00:00 SA

We have used The Plumbing Guys twice now. Aaron is incredibly responsive and makes setting up an appointment a breeze. They showed up on time, were courteous and clean and got the job done quickly and efficiently. Can't ask for much more than that!

Jean C.

09/06/2016 12:00:00 SA

I was so happy that they were so quick to respond and to schedule for Keith to come in 2 hours. He came right on time and he did everything in very professional manner. He answered all my questions kindly. Our kitchen sink was clogged pretty bad and he fixed it very well and thoroughly. I am so glad we found them and we will call them if we have problems again. Thanks, Keith!

Suzanna E.

05/05/2015 12:00:00 SA

Aaron and The Plumbing Guys has responded to both my commercial and residential needs.

From a commercial standpoint, The Plumbing Guys handled all of our facilities requests in a quick and concise manner, leaving limited down-time to our plumbing (servicing 30+ people). His professional demeanor led us to using The Plumbing Guys again and again.

The Plumbing Guys were so exceptional, that I decided to give them a try when I had a residential need. Again, Aaron responded in record time, fixing our problem with minimal interruption to our household! I would recommend The Plumbing Guys for any plumbing need, both residential and commercial!

Henry Y.

1/15/2016

Absolutely great to work with. Had a main line back-up and TPG came out within an hour of my call - they got to the house right before me, even! Thomas gave an assessment and went right to work to clear the lines. He provided some good feedback about the situation and I'm very happy with the service

Craig U.

12/06/2016 12:00:00 SA

The Plumbing Guys never came out because my problem was resolved before they had a chance. I messaged them thru Yelp and Aaron responded almost immediately. He scheduled an appointment the following afternoon. I would not hesitate to call The Plumbing Guys next time. When you're having a plumbing emergency and someone responds and sets an appointment up that quickly is awesome. Bottom line, you need someone quick that responds in a friendly manner, message Aaron via Yelp!

Ben B.

1/14/2016

Aaron answered on first call, sent Tom same day within hours. Drain was working within an hour of arrival. No upcharges, stuck to original estimate, super professional, polite, and most of all knowledgeable and effective. I would recommend them to anyone. Thanks Guys!

Yvette B.

01/12/2016 12:00:00 SA

I had a leak emergency and the crew from The Plumbing Guys was at my house in no time late at night and stayed late to take care that everything was fixed and in working order. It was a disaster at my house but they did a professional job in fixing the leak and telling me what the issue was. I'd recommend them to any of my friends. Great Job!!!

Sandy Y.

10/16/2016

Keith and Isaac were great. They arrived on time, evaluated and repaired my issue, charged me what I was quoted over the phone, and cleaned up after the job was complete. Would be happy to recommend them and call on them for future needs.

Neelam R.

09/10/2016 12:00:00 SA

Fast service but very expensive. Just to change a flexi connector cost $150. I was able to get the same day appointment which was great.

Cindy N.

6/21/2016

I talked to Aaron to schedule a free estimate. Thomas came out. He was on time. I had two dual sinks clogged. He snaked out the line. I asked if he could also snake out the shower. He was GREAT!!! I had another company come out and they could not clear the line. Suggested I they might have to go through the roof or go through the wall. I AM SO HAPPY!!! They gave me a discount for the shower drain because he was already here. I AM SO HAPPY!! I would call them again.

Paul B.

10/25/2016

David came and fixed my drain today. It wasn't an easy job, as the type of drain that I wanted installed is not common (non pop up valve). He made a couple trips to the supply store and got the job done. Thanks, David and thanks, Plumbing Guys!

Jesse W.

10/24/2014

Marvin came out today and did an awesome job! He worked fast and efficently. Found the problem and fixed it right away. Great guy even better plumber. Marvin is are go to guy now anytime we have a problem

S J.

10/11/2016 12:00:00 SA

These guys are not very reliable. They show up 2 hours later than when I scheduled to meet them. The pricing they quoted is not reasonable (Very high compared to others). On top of that, these guys don't follow up if you have issues once they fix the issue. I would avoid them.

Erich L.

10/08/2016 12:00:00 SA

I had an outside hose faucet develop a leak, as I was getting ready to travel for work, and was not going to have tim e to fix it myself. I called the Plumbing Guys around 10 in the morning, David was available and was at my house by noon, looked at the problem, gave me a quote, and had the problem fixed in about 40 minutes with a new faucet. It was more expensive than if I did it myself, sure, but they were great, gave me a quote beforehand, were quick and professional. The quote was fair, relative to other companies, and comes with a warranty which David was happy to cover with me. I'd use them again. Thanks, guys!

Kristen K.

05/08/2013 12:00:00 SA

Received excellent service on my plumbing problem. Aaron was professional, friendly, knowledgeable, and resolved my issue quickly and efficiently. In addition it was super convenient that he accepts credit card for payment. Would definitely recommend for any plumbing problems and woud definitely call him again if needed.

Sal P.

10/11/2016 12:00:00 SA

I called the top five hits on my GOOGL search for plumbers. Only one called me back, the owner of The Plumbing Guys. I was fully prepared to wait a reasonable amount of time for an inspection/estimate. The owner said he could get someone to check it out same day. Next thing I know, Keith and Isaac were down in the crawl space, they emerged with a photo of the problem, quoted me a reasonable estimate, left to get supplies, and completed the job in a professional manner upon returning. The Plumbing Guys are now in my contacts directory.

James S.

01/10/2016 12:00:00 SA

Aaron and his guys to the rescue again! He deserves more than 5 stars... After having a slipshod plumber (T&N Plumbing) assigned by the insurance company do a horrible job repairing a leak in at the end of December, the pipe started leaking again this week. I called Aaron on Friday morning and he had his people out there early afternoon to do a perfect job of repairing the leak in a very short period of time. He goes out of his way to get people out of binds and the work that is done is impeccable. The people are friendly, courteous and very knowledgeable. I can't recommend them enough. Thanks Aaron!

Tiffany G.

08/12/2015 12:00:00 SA

We hired The Plumbing Guys for a re-model. They re-piped our house and did a wonderful job. Also, they did new plumbing for my new bathroom and a new gas line. All of the workers were professional, timely, and have great plumbing skills. Thanks so much The Plumbing Guys, my new shower is amazing!!!

David S.

03/05/2016 12:00:00 SA

Excellent service. Aaron was very responsive in responding to my call for leaking kitchen faucet. They gave clear estimate and options and installed it quickly and efficiently. Highly recommend.

Nena M.

10/03/2015 12:00:00 SA

Was 110% satisfied with Aaron & his team! I was serviced right away and the job was done promptly & perfectly, at the most cost effective & efficient way! They were extremely professional. I would highly recommend this company.

Sean D.

1/29/2016

Thomas and Juan did a fantastic job installing a new main water line into my home. Still shocked the job was completed in a few hours. Great price, great service. I will defiantly call TPG if I ever need plumbing work in the future.

Zee S.

12/27/2013

I called Aaron about a sewage back up -- he was very professional, honest and
informative. He could have easily come out and charged for his services, but instead
encouraged me to call the city for the problem since they could fix it for free.
He gave a lot of advise on what needed to be done and was very helpful.
If I have any more problems in the future, I will not hesitate to give him a call.
Highly recommended.

susan r.

12/08/2015 12:00:00 SA

i waited a day to make sure the problem was solved. it is!!!! thank you, plumbing guys.

i was shocked that within a couple of hours they had someone to send out. the guys (one a trainee) were so nice and the job was quickly and efficiently completed. they even swept the pooled water in my garage out!! who does that??? and i was grateful because i would have really struggled to move the stuff and get that done. garage dry this morning!! the cutest thing . . . the trainee guy asked if he could cut a couple of my roses. of course i said but why??? for his girlfriend!! yup, really nice, thoughtful guys!!!!!!!!!!!!!!!!!!!!!!!!! i will use these guys again when i need a plumber!

Dave O.

11/24/2015

I've worked with Aaron and crew a couple of times on my total bathroom remodel, including replacing all the 75 year old cast iron drain pipes in the house and setting the new toilet flange. Aaron is great to work with, professional, accommodating, flexible, fairly priced and 100% dedicated to customer satisfaction. I will definitely call Aaron next time I have a plumbing issue and highly recommend him to anyone with any plumbing problems, big or small, that need solving.

Shuqin Z.

10/31/2015

We had a minor leakage in the bathroom and we thought we could handle it ourselves. But after the pipes were disconnected we found it was so rustic that it could not be used anymore. We called several plumbers before finding The Plumbing Guys. They understood our urgent need, so they sent the technician right away. The technicians fixed our problem in a professional way. After they left, we continued with cabinet and sink installation, then we found out the drainage pipes were also rotten and unusable. Again we called The Plumbing Guys, and again they came for the rescue. They did a great job not only replacing the rotten drainage pipe, but also helped us finish up the connections with a reasonable price. We're very grateful that The Plumbing Guys saved us twice in a day. Thumb up The Plumbing Guys!

Ann F.

1/13/2016

I just wanted to help my daughter today who is so busy and has a hard time getting things done. I called several plumbing companies to simply help clear up the bathtub. Four companies wanted to put me off until next week. I called The Plumbing Guys and they sent someone out right away. Tom showed up. He not only fixed my daughters clogged bathtub, but also found that the thingy that helps to drain the tub was broken and fixed it very simply and cheaply with no hassle. Oh! before he left he even cleaned up the mess in the bathtub. It was cleaner then than when he showed up. These people are great. I would highly recommend the to whoever needs some plumbing done.

Seshu C.

01/11/2016 12:00:00 SA

Excellent work done by Tom. Had an issue with drain block in my home which is over 50 years old. He had done an excellent job cleaning up the block. The work was much more complicated than initial estimate but he was very patient for more than 3 hours to fix the clog. Multiple times i thought he will give up and go, rather he was persistently trying different options to solve the issue. On top he did not even charge more than initial estimate. Highly recommend Tom for any plumbing work.

Jeannette S.

9/22/2015

Thank you Aaron and crew! A new, quiet water heater, all done so professionally. Highly recommend The Plumbing Guys!

Julie M.

1/19/2015

We had a BIG plumbing mess at my father's house! I am so glad that we called The Plumbing Guys! Aaron was so informative and professional. He communicated clearly as he worked through what needed to be done to fix what was going on with my dad's pipes. We will call him anytime we have plumbing issues.

J G.

05/11/2016 12:00:00 SA

On Mother's Day we were smelling gas between the house and the garage -not good. Soon after PG&E came out and confirmed we had a leak and turned our gas off which needless to say is a bummer. All I could envision was cold showers for who knows how long finding someone to fix this mess with a grad party here the end of May. Through a referral I called The Plumbing Guys Monday morning, left a voicemail, received a call back shortly thereafter from Aaron. He had two techs out within an hour to take a look and provide a free quote. Besides being professional the two techs David and Juan were friendly and knowledgeable with answers to our questions. We had not heard back from the other plumber and decided to go with TPG. Fast forward to Wednesday Juan and David showed up on time, got right to it, did an EXCELLENT job removing and installing the new gas line. They worked around our landscape being careful as possible to minimize damage to plants and in the end put everything neatly back. We could not be more pleased. PGE came over, did their own test and everything checked out. We are cooking with gas again Wednesday eve. Seriously it could not have gone better. I will be calling them back for any future needs. Thank you for a job well done.

david d.

1/20/2014

I highly recommend The Plumbing Guys. They are prompt, knowledgeable, careful, courteous and priced right. I had a leak under the house and they got right out and on the job fixing it within the estimated time and price. I trust them and will use them for all my future plumbing needs.

Martin Q.

11/20/2015

TPS (The Plumbing Guys) are excellent! I had plugged sinks in my master bathroom that started to fill up with what appeared to be some type of blackish waste product. I called TPS and they had two guys out first thing in the morning. They were on-time and went right to work. They tried to snake both sinks but that did not work. The told me they needed to get into the wall to access the joint where both sink drains meet. Ultimately had to remove all the water lines and move the dual sink vanity away from the wall. They had to cut into the wall, found the joint, cut into the pipe and snaked down probably 30 or 40 feet. When they reversed the snake, all kinds of junk clogging the pipe came up. They quickly sealed the pipe, patched the wall, moved the vanity back, hooked up the lines and ta da!! no more drain problems. All this work in three hours. Super fast and reasonable prices. Biggest thing is.. they were the only plumbing company to actually answer the phone and respond!! Perfect!!!!

Cheryl P.

11/11/2013 12:00:00 SA

I had my house repiped by another company, and they made a mess of everything! I called Aaron on a neighbor's recommendation and he came out on a Sunday morning to let me know what he would do to fix everything, no charge for this first visit. He then came back the next day and had everything fixed with clean and careful work. His price was reasonable and fair. I really wish I had called him in the first place!