Pass 2 Pay

Yearly BACKFLOW test competed by PASS 2 PAY. On time, courteous, professional and fastest test submission to the district/ copy to the customer and copy of the receipt right on site. Unlike others I used in past years. Will use again in 2024. Thanks again!

We highly recommend James! He was reliable and trustworthy; and we plan to have him conduct our annual backflow test again next year.

James Kelly from Pass 2 Pay came out and performed the annual test on the backflow system at Chabad of Poway/Chai Preschool & Infant Center, my place of employment. When I contacted James for a quote, he was very responsive. He arrived a bit late, but he called prior to the appointment time to see if it okay to be late--it was. He was professional, courteous, and he and his business, Pass 2 Pay, do a great job at an affordable price, and I highly recommend them.  

This is my  2nd year using Pass 2 Pay - overall, it was good responsive service by the owner, James Kelly.  My additional feedback for the 2nd year is that when I called the office, I did not receive 5-Star, professional and courteous service. Perhaps, this is just a need for additional training. I believe with additional training, that this portion of the Pass 2 Pay business will be again be 5-Stars! I look forward to working with Pass 2 Pay again next year.

I contacted James after getting a notice to complete annual testing. He was responsive, quick to test my house, and provided a report and invoice via email. I will use him next year for the same test.

Solid installation and test. I felt it was above and beyond service and well priced. Highly recommended.

I had a great experience with pass 2 pay. I highly recommend them. Prices was good and their response time and availability was the best.

They have the worst response of any company I have ever tried to do business with. I called several times for over 2 weeks to schedule an appointment. Each time I am told they will call me right back or within the day. I never hear back. Second time I called they had the excuse that they forgot to send the technician my phone number so that must be what happened. Then it was we will make sure he calls you back. The next time they were going to stay on the line to reach them but they couldn't get a hold of him since he was on a job. This last time was to let them know not to bother with an appointment. I understand they might be short handed and busy but to not even call or message your customer is just bad business.

James was terrific! He returned my call within the hour and explained the whole process and why it is required by San Diego. His communication was great and within a few days he was at our property and conducted the test. We received results that we passed and he sent the certificate onto the city! I highly recommend these guys. They are professional, efficient and took care of business.

If you are looking for quick response and turn around time on your backflow testing , these are the guys !
You work directly with the owner himself and to me that says a lot.  James provides great pricing, he is very flexible to work with and best of all honesty .
Contact him today , even if you have a doubt about something he can help you answer your questions.  
We appreciate what you do !

Long story short I am a contractor, new to the potable water side of it.... So the business name sounded like a safe bet for my first time need.
So I called and set an appointment, James showed up on time, he knew exactly what the water department needed (otay) had the forms with him, he had already scheduled with them.... this guy is on the ball..!
I already had the back flow together per plan, however I'm a little cloudy on how the insides work, exactly. So I asked for a simple explanation, I got a breakdown NASA would be proud of... And the maintenance procedures as well, This is something I don't care to remember because I have a guy now that does.
It was fast, painless and very affordable... I highly recommend Pay2Pass.
They will be doing all my work.

I highly recommend Pass 2 Pay if you need to get your water inspected for the city of San Diego. James was so great throughout the whole process and really values his customers. He was so professional, very efficient, and made the entire process so easy. Plus, he has great prices. Thanks, James!

Gotta love an honest company that gets things done and done correctly.    James responded immediately after I received a nasty notice from San Diego.  I had no idea what backflow testing was. James handled everything.  I would highly recommend Pass2Pay for all your backflow needs.

They serviced my company last year and this year I almost forgot and they came and reminded me just in time did excellent service thank you James I greatly appreciate doing business with you always quick clean and fast

I had the pleasure of having James came recently to repair the backflow valve of our condo building.  As it happened it was Friday before labor day weekend when we found the backflow valve suddenly started leaking, shooting a sizable stream of water on to the pavement.  In a panic, being the HOA president, I called several backflow companies trying to find someone who can repair it quickly.  I found James was the only person who was able to pin point the problem, come on the next day, and has all the parts to fix it. This particular repair required a part that usually had to be ordered and would require two visits if it was done by any of the other companies I contacted.

James came on Saturday and was able to stop the leak. However the particular part that James thought he had, not his fault, was the wrong part shipped to him incorrectly from the supplier.  But he was able to find the correct part and completed the repair on the following day.

We will retain James for all our backflow testing from now on. Many backflow testers know how to do the testing, but few have the knowledge to do the repair. You can trust James on doing both.

This guy James?? Insane Service, no is not in his vocabulary... every time I call this guy he seems to make it happen for us. For that, he has all of our business. Quick responder, professional, honest and very helpful. If you need this type of work done he's the only one I recommend, he won't let you down

Awesome job.  James came to our house immediately and totally helped us out.  He saved us a ton of money compared to a competitor and was extremely helpful.  Highly recommend him!