Pacific Tankless

I had AJ replace my tankless water heater. He was professional, on time and very reasonably priced. I got other estimates that were much higher than his offer. I'm very happy with his service and already have recommended him to my neighbors.

AJ COMPLETELY GHOSTED my family after we paid him for a repair service leaving us without hot or even lukewarm water. We have an infant and elderly family member in our home and trying to find another technician to pick up where he left off has been an immense struggle. Relying on cold water has been devastating for my family and we're looking into alerting California's License Board.

BEWARE of this company. Very unprofessional and bad service.

Our water heater pilot kept going out. The manufacturer said it could be a gas pressure issue. The gas company came out, found nothing wrong with the gas pressure, and tagged the water heater as DANGER - Do Not Use due to a floating flame. We called American Home Shield, and they sent out Christati Plumbing, who recognized there was something wrong with the water heater but could not identify the cause of the problem or fix it. American Home Shield then sent out Pacific Tankless. The problem was not a non urgent gas leak, as Pacific Tankless believes.

A bald man with a thick accent (maybe eastern European) from Pacific Tankless showed up at our door wearing sneakers, cargo pants, and a yellow polo T-shirt with the collar up. No uniform. No tools. No boot covers. He had a mask on, but it was not covering his nose. He did not introduce himself and his first (impolite) words to me were Inside or outside? I politely asked him if he had boot covers. Sarcastically, he replied Do you?

We informed the man that the gas company had shut down the water heater as a danger. The man ignored the warning, ripped off the DANGER - Do Not Use tag, and turned on the water heater. The pilot lit, so he said there's nothing wrong with the water heater and left. The man would not listen to us when we mentioned the floating flame problem and the pilot won't stay lit.

AJ, owner of Pacific Tankless, claims the man is a very respected gentleman, ex pro athlete, and expert in his field. A man who acts like that is not very respectable; having been an athlete has nothing to do with anything; and the man did not display any expertise. Also, conspicuously absent from AJ's list is licensed plumber.

A good company will send professionals (in terms of knowledge, speech, and dress) and make sure customers are satisfied with the service. Pacific Tankless did neither.

Pacific Tankless is our worst experience with a plumbing company. We called other plumbers for quotes to repair or replace our water heater. Pacific Tankless was the only company that said there is nothing wrong with our water heater and ignored our concerns. The other companies listened to us and stayed around long enough to see the floating flame.

Overall, our impression of Pacific Tankless is they do not care about fixing the problem but only care about defending their Yelp reviews, some of which do not appear genuine.

In addition to the above, we believe Yelp reviewers should keep in mind two things when considering Pacific Tankless:

First, according to the Contractors State License Board website, AJ has never paid workers compensation insurance because he certified he has no employees. (See attached photos). That raises a serious concern about whether AJ has been misclassifying his technicians as independent contractors to avoid paying payroll taxes and workers compensation premiums.

Second, in his initial response dated 2/11/2021 to my Yelp review dated 12/30/2020, AJ referenced our address. Obviously, that is a violation of privacy. The address has since been removed from AJ's post after it was reported to Yelp.

Happy with my tankless installed a few years ago -- and AJ came to service it.  Prompt response and efficient follow up service.

I have our Tankless heater replaced. He was efficient and managed to get hot water throughout most of our house.  I was used to waiting 5-10 min in hopes of warm water and had to constantly worry about water going from hot to cold.  But after him replacing the unit, we have got water immediately everywhere, minus one shower.

Came to look at my water heater while I was away and they won't pick up their phone to let me know what is going on...

The first time AJ came to my home was last year when I had an issue with the temperatures in my showers. It was through my homeowners insurance at the time, but AJ was professional, timely and beyond nice. When he left me his card, I kept it even though I was hoping to never use it again.

Fast forward about a year to this past Friday. I was getting a fridge delivered from Best Buy but the delivery guys wouldn't install it because they said the valve had calcified and I needed to call a plumber. In a panic I quickly went to Yelp, but then remembered the card AJ left me. I called him and he was able to squeeze me in day of. He came over with another associate and they were able to fix everything in no time! Pricing was fair and reasonable too.

Would definitely recommend AJ at Pacific Tankless and will be calling them for all of my plumbing and heating needs.

I have used these guys for years!  5 properties and all my real estate clients use them. Excellent. Excellent work.

AJ responded quickly to my call and was able to come out the next business day to check my tankless water heater.  He quickly identified the issue and didn't even charge me.  Thanks!

My 2 years old tankless water heater  stopped working out of the blue. Manufacturer was closed for a 7/4 weekend and no hot water and shower for a week! Called around some people but no progress. Borrowed neighbors shower and all but still gross!

We called Pacific Tankless and he picked up his phone and scheduled for a visit next morning. He showed up when he said he would, he was VERY reasonable with the price. I am so glad we found him! He will be our forever guy!

Initially had a satisfactory experience with AJ.  He visited my property to assess the issue with my Navien tankless water heater.  The Error 3 indicated a bad ignition.  I asked him to call Navien as they require a licensed contractor to diagnose the issue to get a part under warranty.  He did not call Navien but instead reset my unit while running water out the bottom valve which made it ignite, took $45 and walked away claiming he was unable to get the part yet from Navien.  He said $45 would go toward installation of the new part as he clearly failed to do much of anything as of yet that I couldn't have done.

Navien said he should have called first thing to get the part and the reset is only supposed to be done once in case of a glitch with error display.  He did not try to replicate the error but only do what he called a short term fix and walk away.  I asked him to get the part over the next three weeks as he expected it to break again.  He ignored my texts many times.  Finally the reset trick stopped working as did my hot water permanently.  He claimed he was on vacation and I had to wait 7 days for his visit, then would not clarify if he had the part on hand yet or if he would have had to order it at that point and then wait.  Finally he said no he did not get the part.  Just tell me one way or another so I can address the issue??

Finally as I called Navien on his behalf then asked him to simply say a few words diagnosis and they would ship me the part, he ignores my text again, I call him again, then he abruptly drops me as a client because he can't handle constructive feedback that I simply said he should have called Navien the first time to get the part or maybe I was just TRYING TOO HARD trying to get my hot water working???  I paid for his diagnosis and he won't even call and report it to Navien.  Unprofessional.  Awkward experience.  Bad at communicating in English.  Irresponsible from a service standpoint.  Failed to meet commitments.  Not accountable.

This was the most disappointing experience of the four plumbers who bid on my tankless water heater. In spite of the company name, AJ appeared to be the least knowledgeable about tankless water heaters. He made totally unwarranted (and as it turns out incorrect) assertions about both the gas supply line and exhaust vent without bothering to actually inspect them. I suspect that he probably was uncomfortable with the conversion from a storage water heater in a condo and that he might be fine with installing one in a newer home. His quote for a storage water heater replacement was fair, but the other vendors were simply more knowledgeable and professional.

Unlike some folks, it pains me to give negative reviews - much less be slanderous (technically it would be libelous in written form). AJ was very professional in the pre-visit communications (per the attached Yelp thread) so I'm not sure why his visit went poorly - other than that he arrived early & found a competing bidder.

called the owner Al  to make him aware that when they replaced my water heater that the valve should of been replaced as well. Had to call SDGE  cause i smelled gas. they came and there was a severe gas leak. called the office never got a return call back after several calls. to get my money that i had to pay sdge to replace the valve that should of been replaced. I then was fed up and left a voice message that i was going to report this to my Home warranty that sent them. well after i left that message who calls back the owner Al telling lies that  the valve it was not damaged when they came , but i didn't have a gas leak or smell gas until his horrible company came and did work at my home. then he even fixed his lips to say i will send you a gift card for him not calling back and  paying me back the money i had to pay sdge. Well i did call and explained to my home insurance company and they will not be using them. this could of been tragic to my home and family with the cars in the garage.

AJ installed my tankless system and so far, I'm extremely happy. He quoted me a fair price, was communicative, professional, and honest. The system is working great, takes up just a tiny little portion of my garage, and delivers nice hot water. AJ did a great job with the piping and venting. He also helped me to get a temporary tank set up while I dealt with an insurance claim. I would highly recommend his services.

AJ did the installation of our water heater this last Monday, October 28, 2019. From the moment he responded to my inquiry to the time of installation, his company delivered. We are sooo happy we now have hot water and enough pressure on all three bathrooms, even if the three are in use simultaneously  I highly recommend AJ, he went on Saturday for free consultation, gave me a quote, and when I called him later, he returned my call, on a Saturday evening wow . On time to do the installation and clean.  Great customer service

Pacific Tankless responded promptly to our request for an estimate for a tankless water heater, offered to inspect our existing unit at no cost, promptly inspected our existing unit, gave us a reasonable estimate and efficiently obtained and installed a new unit.  AJ was professional and a clear communicator.  Pacific Tankless was recommended by the US service department of a tankless water heater manufacturer.  The service was provided in San Diego, CA.

Pacific Tankless was chosen by our home warranty service for the second attempt at addressing our leaky shower. I was initially nervous due to the low quantity of reviews, but at least they were all good!

Todd came out to our condo earlier this afternoon and fixed one of the problems (leaking around the handles), but the other problem (leaking from the faucet) was unaddressed. Given that there were two different problems, I'm not going to dock points because that could really come down to something as a communication issue. More important to me is how it was handled; I called Todd back and mentioned the tub was still leaky and he was back at our place after 45 minutes or so to replace the cartridges, which unfortunately was a far more complex and time-consuming problem than the simple caulking he had to do earlier. Sorry Todd! :( But he was a good sport about the whole thing and very friendly with one of our equally friendly cats, who may now be less friendly with us since there's no more leaky shower water for them to drink.

Thank you again to Todd and Pacific Tankless for quickly addressing our problems in a friendly manner; leaving a positive review is the least I can do.

There was a water heater leak in my neighbours water heater and since it was the unit directly above mine, water had seeped into my ceiling and drywall. The entire ceiling in my closet and water heater closet was damaged and had to be removed. Since the water heater was in the way, that had to be taken out and replaced with a temporary electric water heater for us to use. AJ was very kind and prompt to come and finish the job in a timely and efficient manner. He was meticulous and careful enough while disconnecting the water heater such that there was not a single drop of water spilled on my carpet. The temporary water heater that he installed was also up and running in no time and he was in-n-out in less than an hour.

I would definitely recommend him for any water heater installation and repair.

We have had AJ come out twice for separate issues and have been very happy with his help. He truly took his time to help us  figure out an issue we have had since buying our house less than 6 months ago. I would absolutely call him again for any future plumbing issues. He is honest, fair and knowledgeable.

I noticed that my water heater was leaking on a Friday night at 9:30 (of course). There was considerable rumbling and odd noises that I thought were probably an opossum. Unfortunately, it was the 40 gal tank starting to give way.

I started calling around. Going price was about $1200 to $1400. I watched the youtube videos to see if I wanted to do it myself as a water heater was about $500 retail. I checked Craigslist and saw the ad for pacifictankless (not that I wanted to go tankless). He was advertising a $785 flat rate install price.

I called A J Angelov and he said that he would be by in 20 minutes, but then pushed it back to 55 minutes. Fifty-three minutes later, A J appeared at the door. The extra half hour had been spent buying a water heater (a Rheem rather than the plumber standard Bradford & White) just in case he got the job. He did.

He installed the water heater, replaced the venting, added a new gas valve (ours was the old spring type), and had it up and running in less than 2 hours. There were no up charges or added sales items.

Consider him to be highly recommended.

A.J is awesome. Courteous and efficient. Price is reasonable and answered all my questions and concerns.

Needed to get a water heater installed. I did not know who to choose until I came across pacific tankless. So let me explain a little...

This isn't some large corporate company with fancy trucks and techs. This is a hard working single-run business who passes the savings onto the customer without sacrificing the quality. AJ came to my house, removed my old water heater, installed one of the new fancy ones, and took the old one with him for disposal. I was charged the price quoted (did not raise the price like some other companies).

Honest, does great work, and very fair pricing....what more do you want?!

A++

AJ was a true professional. He made time to come out and give me an estimate for a new efficient tankless water heater in a speedy manner, he knew exactly what he was doing. Quickly ordered the water heater that would fit my needs and professionally installed it within 2 days of the estimate. I am very happy to recommend him he is a true professional, responded quickly yo every question and was very polite as well. 10 STARS!

AJ Anguelov was super helpful and I can tell he's very hardworking and good at his job! I will recommend him to anybody that needs their water heater fixed!

Gotta say AJ Anguelov of Pacific Tankless is on point, and of course a kind man too. He did a great job replacing my leaking, failing water heater. The price was right, he provided good answers to all my questions when searching for a company to do the work, and most of all the quality of workmanship is spot on. I really can't say enough about how great it is when someone does good work, it looks sharp, and the work area and unit installed is clean. Really good, clean, sharp results.  Oh, and he was super great about fitting me in as soon as possible; remember, i was under pressure due to significant water leaking from the bottom of my old water heater. Seriously...no complaints at all. Thanks AJ!

My old water heater has used more than 10 years and I have bought a new one from Pacific Tankless about 6 months ago. It works perfect by far. And the staff is very nice and helpful.

One of our 2 water heaters started leaking and we didn't know who to call.  We went to Nextdoor Santa Luz and other sites-one name stood out-Pacific Tankless. We shopped for quality, service and price, and again one name stood out-Pacific Tankless.
AJ was professional, punctual and courteous. We are very happy that we chose Pacific Tankless.
I plan to replace our water purification system next. He provided me advice on models to explore and where to shop.  I have total faith in AJ and his company Pacific Tankless.  Great company to work with!

This morning, AJ replaced the service valves on our Rinnai tankless water heater. We are very happy with the whole process.

Over the Labor Day weekend, I thought about flushing the Rinnai tankless water heater as Rinnai recommends. Our Rinnai is 12 years old, and we only knew we hadn't flushed it in the past 2 years. But I decided to give it a try. The result of my trying is the hot water valve became stuck at the OFF position and there was no hot water in the house.

Pacific Tankless is not the first plumbing company I called, but Pacific Tankless is the first plumbing company that I could reach a plumber. AJ answered my call, and realized immediately the problem I was calling him for, and asked for pictures to confirm. AJ gave me a quote and a time when he could come. I balked at the quote. It was only later that I realized that I balked at AJ's quote, because I hadn't been in need of calling for plumbing service before. AJ's quote is the least expensive of all the quotes I got.

Due to my inexperience in contracting plumbing service, when I later got around to try to book AJ to replace the service valves, the earliest available time is this morning. So, this morning it is.

AJ came at the appointment time, and as other reviewers also observed, is courteous, knowledgeable, and professional. And restored hot water in our house.

Before AJ left, we chatted about my initial decision to flush which led to this small crisis in our house. AJ shared his experience and views on flushing old tankless water heaters with no record of being flushed before. AJ also explained the workings of the cold water sandwich phenomenon which was the main contributing factor leading me to try the flush.

We are very happy to have contracted AJ to replace the tankless water heater service valves. Communication is accurate, to the point, and in reasonable time.

Our water heater broke and leaking water so i was looking for someone to replace and found Pacific Tankless on Yelp.

After talking to AJ on phone felt really confident that they will be best for this and they didn't disappoint.  Just awesome work and very reasonable price.

Highly recommended.

After surveying several others in the San Diego market for this particular need, AJ at Pacific Tankless renewed my faith in the belief that there are still professionals out there who are honest and very communicative, do a thorough and perfect job as stated and expected, and charge a reasonable price.  AJ exceeded my expectations, and did precisely what he said he would do.  Do your research on what you need, but don't bother talking to anybody else.  You've just found one of the best!  Contact me with your phone number if you want a personal testimony.

We have had no hot water in our new home's kitchen and it has gone on for 7 months.  We have been dealing on/off with our warranty company and also have had companies come, at our own expense--SIX different companies, plumbers, contractors-you name it (2 originally referred by warranty company) have tried to figure out what was going on with our tankless water heaters!!  I was so fed up and wondering what else I could do when I was referred to AJ by someone high up at our warranty company.  Today, I am writing this review because we finally have hot water in our kitchen and we have AJ to thank for that!!  AJ has been a pleasure to work with. He is professional, his follow-up is amazing, he is ON TIME and most importantly, he is knowledgeable with all the top tankless water heaters.  He figured out the problem, ordered the parts and came back today to fix them--all of this happening during a pandemic, mind you.  I felt that I needed to post this review because we had so many issues with other companies and were told everything from one of the water heaters was not turned on!!????!!! to maybe they did the plumbing wrong when the house was built.  Trust me when I say, you need to have someone that REALLY knows what they are doing when it comes to working on your tankless water heaters.  Do not waste your time looking for other companies out there to do it--we have already done the legwork for you and it's AJ at Pacific Tankless!

Do not use this company. $75 service call where they took off a faucet from the only shower in house and didn't fix the home's lack of cold water... 5 weeks later, still have not fixed either project but happily they have kept the service call fee.

I called around and some companies want up to $1,500 to SWAP out and old tankless for a new one.  Are you kidding me?  The lines are already ran! If it was going to cost a ton I would have Youtubed it and done it myself.  I spoke with AJ and he offered a reasonable price so I left it up to the expert.  He is fast and efficient and the whole job took him less than 3 hours.  He can run and fix anything to do with water/gas line as well, so if I need his help I will definite call him again.  Thank you AJ!

We needed our water heater repaired. We were getting hot water most of the time but not consistently. AJ came out and said there really wasn't anything we could do to fix it since it was an older system. He said he would personally ride it out as long as possible until we needed to replace it. So we did and we called AJ when it was time for a new tankless water heater. He came out the next day and replaced it. It was a big job and he and his partner completed it within 6 hours including a quick run to the hardware store. The cost was competitive and AJ is honest, kind and super knowledgeable. We highly recommend him and Pacific Tankless.

Hi everyone,

If you need a knowledgeable, skilled, and professional technician, for your sudden or long time planned water heater and pluming challenges, do not hesitated, call AJ Angeleov from Pacific Tankless. Oooo... did I forget to mention, AJ will also find you the best price in town.

It was late afternoon. I just came back from work and find out that my water heater was leaking water on the garage floor. Right away, I called AJ, since a friend already highly recommended his professional skills and performance. Although AJ was in the middle of another project, he understood my concerns and guided me how to locate the leakage point and how to properly secure it till the next morning. AJ explained that there is no point of cutting off the hot water supply to the whole house, since the water dripping was very low and that most probably by the time we get to the store for a new water heater, they will be already long closed.

So, very next morning, sharply 0900am, AJ was at my house. He quickly explained that our initial phone assessment from last night, unfortunately confirms that we have to replace the water heater. To get the best price and durability we headed down to the warehouse, while quickly stopping at the recycling center to drop off the old unit. Again, considering my needs, AJ explained the distinctions between the different brands and models water heater. Not only that but he thoughtfully recommended that we install a dripping pan, so if one day the water heater starts leaking again, the water will be promptly collected, instead of trickling down on my floor.

In conclusion, shortly after noontime that day, I had a new water heater, installed and working. My problems from the previous night (leaking water heater and wet garage floor) were completely resolved. Thanks to AJ, everything was completed promptly, professionally, and with great care. Therefore, if you are tormented by the thoughts of how to solve your water heater's problems quickly, professionally, while trying to save some money, do not hesitated and call AJ.

I had a prompt response from them when my water heater burst. Owner (AJ) was ready to work with me as I had warranty to my needs and budget, Overall great service. Very prompt phone communication. IT was a pleasant experience. Will definitely reuse services for future plumbing problems. Thanks.

I found Pacific Tankless on Craigslist and AJ came out the next day on time as agreed.  He inspected my tankless water heater and fixed what was broken and explained me how everything works so super happy with AJ's service and knowledge.  I highly recommend Pacific Tankless to anyone that needs help with water heater and plumbing.