Mike Counsil Plumbing & Rooter

I was recently in an urgent water leak situation and reached out to MC Plumbing.
Despite it being a Saturday, I reached someone and had the MC Plumbing team diagnosing and subsequently repairing the leak within an hour. Special thanks to Yobani, Pablo for doing problem determination and to JJ and Charlie for executing the repairs. The whole team was very helpful and explained the options.
One concern was when I referred them to a friend, it sounds like the assessment and estimate provided was questionable and overly pushed.

Had a problem with our kitchen sink & they came in a couple hours & got started to see what was wrong & gave us a fair deal & show proof what was need to be replace  over all good service !!!

OUTSTANDING, is my description of the service that I received from Bobby and his associate Jacob from Mike Counsil Plumbing. I chose their company, because they are local and have been in business for over 35 years. They were on time, professional, friendly and very knowledgeable. They quickly diagnosed my garbage disposal problem as electrical rather than a plumbing issue.I asked for a referral for an electrician and was given a choice. A great big thank you to Bobby and Jacob.I will absolutely recommend Mike Counsil Plumbing. They will be my first choice if I have a plumbing issue again. Thank you.

Review from my mother,  Sharon in San Jose

The 1 star reviews are real.   They will rip you off.

We contacted Mike Counsil plumbing to provide an estimate for replacing a thermostatic shower valve that was leaking.  I did my research beforehand and knew the job would likely take about 1 hour.    

When they provided an estimate of $1100  for the work, I was astounded.   When I asked how 1 hour's worth of work could cost $1100, they didn't disagree with me on how long it would take, but simply said that is what they charge.  

Needless to say, I went with another plumber, who charged me $200 and surprise, surprise, he completed the work in  1 hour.

Bought a new stove and unfortunately the gas line put in before was oddly tall and wouldn't let us push back the stove completely.  

We got a quote from the supervisor who came out at no cost.  The quote was to bend the pipe and put a new valve on, then to connect the gas stove/range. The rate was fair (got 3 others).  The gas plumber came the next day on time and completed the job in under 30 minutes.

He then took the time to check that out gas water heater had turned back on as he had to shut off gas in the house.   (That was our only other gas appliance).

The team was super friendly, nice, clean and timely (super important with contractors).  I will use them for my gas/plumbing needs.

Had a problem with tree roots intertwined in drain. This company charged me triple what I have paid in the past. Then they wanted to go under house to check piping... Never again. Good Luck.
..

Rickie did great work! I had an ancient faucet that had seriously bonded with the sink and he was able to cut it out and replace it with a brand new one. His colleague Jose noticed the missing/leaky valves and Ricky fixed that as well. He had missed a part on my soap dispenser and then drove back 30 minutes to reinstall it properly. Dedicated to getting things right. I am extremely happy with this service.

Thanks to Jose R. and Gary for diagnosing our water heater issue on February 24. 2023 and informing us it was covered by our warranty.   James and his associate did a great job installing the replacement.

Thanks to Jose R. for confirming our water pressure problem was due to our water softener.  Rafael O. and Jose Ruelas did a great job installing the new unit on April 11, 2023.  Thanks to Gary for programming it and showing us how to operate it.

Thanks, Mike Council Plumbing

My mistake of calling them.  I should have Yelp them first.  Their 1 star reviews are true.  My hot water was dripping water.  I stop the water dripping.  The guy came and quoted me $700 to replace my bathroom sink.  That is outrageous and i rejected.  I called another handyman and he replaced the valve $100.  

Also they charge me $400 to replace my kitchen faucet.  Overcharged you 2x. My handyman charged $240.  Warning!!!  DO NOT CALL Mike Council Plumbing.  If you want to give away your My mistake of calling them.  I should have Yelp them first.  Their 1 star reviews are true.  My hot water was dripping water.  I stop the water dripping.  The guy came and quoted me $700 to replace my bathroom sink.  That is outrageous and i rejected.  I called another handyman and he replaced the valve $100.  

Also they charge me $400 to replace my kitchen faucet.  Overcharged you 2x. My handyman charged $240.  Warning!!!  DO NOT CALL Mike Counsil Plumbing.  If you want to give away your $$.

Don't... Just Don't !!!
Lord help you if they consider you 'elderly'.  

That means they can charge you $42,000. for a $25,000. job which should have been a simple toilet unplug. Yes, this was a real event.

                          GET AT LEAST THREE BIDS!

To put in a bathtub hot/cold handle and to replace the kitchen sink faucet they quoted me $4,300.   OMG!  I'm older, not stupid!

I'd asked [email protected] for recommendations. Actually, I didn't see Counsil Plumbing listed but they called me so thought I'd missed it.

After that entirely dishonest, cheating, unconscionable bid I contacted Fantastic Plumbing, one of the plumbers that were recommended and their bid came in at $900. AND that included a recommended top of the line water filter.

The Fantastic plumber who came out was kind, trustworthy, likeable, explained everything, and including alternatives. He earned my trust.

I've mentioned Counsil Plumbing to several property managers and the reaction is instantaneous and universal.

If you'll notice all the limited number of reviews showing are either 5 stars or 1-2 stars. Knowing how illicit Counsil Plumbing is I have very strong suspicions on the veracity of those 5 star reviews.

Google 'Lawsuits Counsil Plumbing' with your area.

Well, they did make me laugh out loud when I heard $4,300.... But drybarcomedy.com is a whole lot better - enjoy!

Our call for help was answered fairly promptly. The customer service agent was very cordial and explained the steps for the appointment. They showed up through the window - and I was met by two very nice technicians. I explained the issue to them and simply told them that this same thing occurs every 4-6 years and I simply don't have the snake to fix the issue.

The technician said he would like to go under the house and look at the pipes - for customer service, I see the value add in providing a holistic view of your entire plumbing system. In hindsight, I also saw it for exactly what it was - a fishing expedition, and for this, it was a very unhappy experience.

Our house is 60 years old - it has galvanized pipes for drainage and copper pipes (less than 20 years old) for the supply side. After minutes of rooting around under our home and taking pictures, the technician came back up and told us we had extensive pipe damage and drain issues under the house. He showed us the photos (which looked like 60-year-old galvanized pipes) and told us that all our pipes should be replaced and it would cost around $20,000.  

Obviously, I had sticker shock and felt that a $400 pipe cleaning just became a very expensive option. He even stated that the current issue (kitchen and garage drainage) was caused at the juncture where our kitchen drain met with the rest of the house and that it was rotted away.

I cautioned that we may only be in the house for 5-10 years and what was absolutely necessary now to be replaced and he said that would still cost us $12,000. I explained that when a doctor tells me I have a major medical issue, it is to my benefit to seek a 2nd opinion to weigh options and get validation. I further went on to say that absorbing a $20K bill in today's economy just wasn't feasible (about to have 3 kids in college). He let me know that MC Plumbing had financing available (how convenient, but tone-deaf).

When I told him that we might be selling the house in 5-10 years and moving, he let me know that the house as is would not pass an inspection - while I felt the information might be valuable (whether correct on incorrect), the presentation of it at that point seemed to come across as scare technique.

I let the technician know that I would like them to snake the drain to clear the blockage while we weigh our long-term strategic options and receive the quote from MC. He said he didn't feel comfortable doing that and charging us $495 (which is a rip-off, people) because of the state of our pipes. I asked him to send me a quote for the full repair and he started to put away his gear.

Next thing I know - he and his associate (two MC vans) just drove off. No discussion - no goodbye - no collection of the onsite inspection fee. It felt like extremely poor customer service by the end of the visit and it left us with a blocked line, still, and a potential $20K quote (hopefully it will be emailed to me).  

I think there are some benefits to MC plumbing and there are some great reviews, but this fishing expedition, or whatever you want to characterize it as, didn't sit well with me. I may live in Almaden Valley - I may work on computers nowadays, but I know house maintenance and handyman work and the idea that there was no middle ground for MC plumbing was a very poor showing for the company.

I will be super hesitant to recommend or call on them again in the future.

I had a leaking plastic PVC pipe in my ceiling. I called at 9 am and Besmir and his team arrived just 2.5 hours later at my door step on the same day (super fast!).  Besmir quickly confirmed the leaking pipe, worked up a reasonable quote, purchased the part and fixed the pipe same day.  Besmir and team were all professional, courteous, and friendly.  They did the small things right such as providing a courtesy call and text ahead of arrival, arriving on time as scheduled, cleaning up thoroughly before leaving, and explaining the process clearly.  Highly recommend!

Mike Counsil Plumbing did a great job to help identify the source of a 20 gallons per day (3,360 gallons per week) water leak at our house and then replaced the leaking connection with a water shut-off value.

We were notified by Beacon (the firm that regularly checks our house water meter via EyeOnWater) that a water leak had been detected at our house. We ruled out a toilet leak, a leak in our irrigation system, or a leak in any of our other appliances.

Mike Counsil Plumbing responded to our call by sending out Gert Visser and he systematically walked our property and crawled under the small space under our house to rule out common house water leak sources. After a small puddle of water was found behind our garage, Gert was able to carefully dig into the ground and found the leak in a connection between copper and PVC pipes that deliver water to another section of our property. Despite being a week before Christmas, Gert was able to organize his colleague Samuel Andrade to come out within a few hours of the leak source being identified to replace the bad connection with a water shut-off value.

Throughout this process, Gert and Samuel kept us informed of their progress, were very professional, and implemented a high-quality solution. Great job guys, thank you. Mike Counsil Plumbing comes through for us again.

Noticed last night that we had a leak under the kitchen sink, what a mess. I called just before 5 pm and was able to get some one out 1st thing the next day. What great service.  James Riggins was excellent, he did great work and took the time to explain to me about the down side of buy off market materials (new faucet). Very pleasant experience today!!! Thank you so much.

These guys are an absolute joke. Not only did try they rip me off, but they literally tried charged me 5x more than the the other 3 quotes I got. The average quote was about $3,000 to get a leaking pipe replaced, Mike Counsil quoted me over $14,000!!!! Turns out it was an easy fix that ended up costing me about $400 when all was done. Thank god I got different quotes, Mike Counsil is taking advantage of people who don't know better. Do not go to these guys unless you want to throw away your hard earned money.

This was a while ago but I forgot to leave them a review, and the only reason I remembered was because of a Facebook post in my local group stating the same exact thing! The average quote was $2,700, and Mike Council charged them $11,000! To add icing to the cake, it turned out this person's pipe wasn't even leaking, it was their sprinklers. So they replaced a pipe knowing full well that it wasn't an issue. How can they live with themselves?!

Absolute scam, they should be ashamed of themselves.

Mike was called out to our house for a leaking pipe, ended up convincing my family member that the entire bathroom needed to be gutted and replaced. What should have been a fairly quick fix ended up costing tens of thousands of dollars, and the job was never complete. Additionally, the new sink backs up spewing water all over the floor and the new toilet runs. Avoid MC Plumbing at all costs- it's certainly cheaper than choosing them.

I know the owner will be in here shortly, accusing me of lying or not seeing the value of their integrity (like he does for all of the MANY other one-star reviews they receive), but these guys are running an incredibly shady business and I am utterly disgusted with the way my family was robbed by them.

Mike Council re-piped our whole house (inc 40 years warranty) over 2 weeks and they did a great job (unfortunate we had leak in our slab). Thank you to Joseph who managed the project and Oscar Carrasco & Rene Melendez for the quality workmanship. We decided to also upgrade our water tank (from 2006) to a newer/more efficient model. Happy customer.

MC Plumbing is refusing to service our sewer clean out. We are part of an HOA (we are also on the board) and each unit has its own Sewer Clean out. They initially wouldn't deal with the HOA but now I'm simply trying to schedule to have our own sewer clean out at our own unit cleaned and they won't even do that much. I was told I'd get a call back shortly and needed to call back myself after almost 2 hours to get this update. It's really frustrating as MC Counsil Plumbing has performed work in a unit in our complex before and was very good. But this time they refuse to even look at the sewer clean out.

Hear their ads on the radio all the time. I like the idea of using a local, family owned company, so when I needed some work done I thought I'd give them a try.

Used their website Book Now option to schedule an appointment for work on a shower that had lost hot water pressure and had heavy calcium build up on the spout.

The website said the next available would be the next day, Wednesday. I got a text immediately after booking that someone would be out for the service. No specific time.

About 4 on Wednesday I hadn't heard from anyone, so I used the chat now feature on the website and they were worthless. Couldn't help or answer any questions, said they would add a note to my service request.

Called the office number and spoke with someone. They said that a service agent had called and I didn't answer, and that they had left a message, but I never called back. Of course since I work from home on Wednesday my cellphone is with me all day and  I had not received any calls or voicemails.

No problem they rescheduled me for Friday, the next day I was working from home.

The tech showed up promptly at 8 am. He was friendly and I showed him to the bathroom and talked about the problem. I left him there for a minute and he called me back.

He told me they could rebuild the shower valve for around $1,200, but wouldn't guarantee it would work more than a year, or they could install a new shower kit for $3,600.

Having some idea what shower valves cost, this didn't make much sense to me, so I thanked him for the information and sent him on his way.

I called a friend who is a contractor for advise. He told me to buy a Kolher shower valve kit on Amazon for about $60 and a replacement spout for around $25. The only tool i would need is a Phillips screwdriver.

Took me less than hour to fix both problems, and I only needed to use the new spout, as the shower valve had a small clog in the mixing cap that I was able to flush out.

Not sure how the tech determined the minimum cost for repair was going to be $1,200, as he hadn't done anything but turn the water on and off a couple times. Of course he never gave me anything in writing.

Definitely won't be calling them again.

they kept me informed of when they were going to show up and they were on time.  Technician Eddie Cortez did a efficient repair of my leaky faucet and pipes.  he was polite and friendly and got down to business.  I highly recommend.

Had a great experience with Mike Counsil plumbing after so many experiences with grouchy, thuggy and stinky plumbers who did the minimum.  Great communication leading up to the service and equally great analysis of the issue and resolution.  Not cheap but you get what you pay for!

Eddie Cortez from Mike Counsel came out in time just as promised, found the real problem that we were having with our plumbing in out guest bathroom and fixed it right up, saving us a great deal in that we thought it could be a different or more difficult problem.

Eddie was calm, professional and  honest thru and thru.
I will have no problem calling on him for any future issues that may come about.

cheers and thanks for your honest approach

Eddie Cortez was dispatched to my house to replace the main water shutoff valve because we had a leak in the house and the present shutoff valve didn't work. Was able to shutoff the water supply at the street instead of waiting 4 hours for ACWD to show up. He was very professional and did great work.

Eddie came to change out a gas valve, excellect service! very informative.
Mike Counsil plumbing should be glad to have you on there team.

$400 to turn the pressure valve to high! Wrote 3 page reviews on what's happening. But seriously that just seems a little too much!
They were responsive, called to tell us the time. Hence 2 stars

We had Mike Counsil plumbing company come out and install a gas line to change our wood burning fireplace to gas burning.  Jose came out for the quote and was very professional and explained the process in great detail.  We hired them for the project.  James took the lead in the project and was very thorough, personable and explained the options to run the gas line most efficiently.  James also found a gas leak at our water heater and fixed the valve that wasn't done correctly by another company who installed the water heater.  

There was another technician with James and Jose (I can't remember his name) but the three of them were a successful team.  The project was scheduled quickly and completed in a day.  James came out to complete the permit with the city and again, very prompt and personable.  

My last and most recent interaction was with James today.  The gas fireplace wasn't working and when I tried to open the gas valve, nothing happened.  I got a little nervous and concerned that there maybe something was wrong with the valve since coincidentally the fireplace stopped working around the time we went through the permit process... I called James and explained my worry and after a short conversation he had me schedule an appointment and came out within the hour.  

After checking everything thoroughly including making sure the gas valve wasn't compromised, It turned out to be the insert stem (a knob with a stem) wasn't seating properly.  We checked the pilot several times by turning it on and off, relighting and turning the valve off and on depending on if I kept the pilot light on or off.   He additionally made sure I understood how the components worked to insure a safe environment.  He said he was on his way home when I called and just couldn't go home unless he checked my situation since he knew I had been messing with it on my own and that since it was gas, we both were concerned.  James was great and I would recommend him for any plumbing project needed.  It's nice to have this kind of confidence in a service company and the personal touch at the same time.

Great Job James and Mike Counsil Plumbing & Rooter Company!

don't want to waste the back and forth, the end result is that my septic tank filter was broken by the snake, (spent 2000 to fix it). It was stuck in there, and hard pull just break it. Techinician is not professional, and be careful whatever they told you, do your research. lession learned!! thanks!

I found Mike Counsil plumbing on thumbtack. I had never used them
Before But had them
Come and look at a leak under the sink.  Besmir and his assistant arrived right on time, identified the problem quickly and offered me several options With pricing to consider.

Once I decided what I wanted they began. They wore shoes covers to protect my floor and put down a mat so their tools never touched my floors. The job was completed to my complete satisfaction. They even cleaned under the sink before they left.  Amazingly professional.

I will use them again and highly recommend them.  Well done.

I had a great experience with Eddie Cortez, he helped me with the replacement of the main water shutoff valve on my house. He was very courteous, provided great advice to avoid running into issues with my house pipes and suggested alternatives so I could make informed decisions.
Fast turnaround, great price, clean and  very knowledgeable. Couldn't be happier with the service.

We had a backed up sink. Bobby and Jose were here today. They were on time, skilled, and most pleasant.
They made 3 recommendations for our stopped up sink after checking our old pipes in the crawl space. We chose to have them snake the drain, which was the less expensive one due to our already having indoor and outdoor plumbing insurance. We wanted a quick fix and they got that done. In addition, Bobby helped us reattach our outdoor grill connection. Honestly, we'd trust them implicitly with any plumbing issues. Can't recommend them highly enough!

Mike Counsil has done great work for us several times in the past. Today was another great experience, this time with Mr. James Riggins. Mr. Riggins called ahead, arrived on time and went to work removing a broken kitchen faucet and installing a new one. Due to our hard water, some extra work was required on the supply lines, but he got it all done. Our sink is now in fine shape thanks to him!

Just finished up a complete house and sewer drains replacement due to pipe failures after 60+ years of use.  The job was big and extended as drain failures were encountered when access to different drainage areas (all in or under a concrete slab) were accessible and viewed with cameras. My previous experience with Mike Council Plumbing on a water main leak led me to using them again.  They aren't cheap, but they make every effort to do the job right, with quality materials. They bring in senior staff for consultation and rethinking the solution.  If there was a problem, like breaking a hidden radiant heating or water pipe during jackhammering the slab, they were repaired right.  They always made sure we had  a working bathroom for the night, even if it meant temporary connections.  They were as clean as can be expected, using plastic sheets, zippered plastic doors and vacuums during periods of high dust production.  They covered my floors where they required access. They swept up before leaving each day.   They pressure washed areas where excavated dirt soiled walkways and the driveway. They paid for a cleaning crew to come in and clean up the house after work was done. All the employees were courteous and responded positively to my questions and requests.  When I asked for some redos or small fixes in restoring the house to it original  appearance, it was fixed right away.  All their finishing work, from concrete, tiling and drywall restoration & texturing is done by their finishing crew.  

I want to thank all the men and women who worked on this project over several months:
Alex, Ben
Hector
Jacqueline
Jose
Robert
Oscar
Kevin
Jose
Pablo
Gary
Yobani
Luis
Ray
Luis
Carlos
Edwin
Santiago
Eddie
Ulysses, Ricardo, Jose, Jacob
Rosy & Marisa

Decided to cancel the appointment 11 minutes before the appointment. Wasted a day of work. Wouldn't waste my time with them

We used Mike Counsil Plumbing in the past at my parent's house in Milpitas. After thousands of dollars later and multiple trips, they solved the issue. I didn't think much of it at the time. Fast forward to years later Dec 2021, I had a water leak in my dining room ceiling. I called Mike Counsil out and they came on two occasions. First time they came they weren't able to diagnose the issue therefore didn't charge me the diagnostic fee. I called them 2 weeks later to send someone else out because I was experiencing water leakage and they still couldn't diagnose it. They told me that I would need to get additional permits and would have to contact my HOA board to get approval to cut open my sheetrock. On top of that, they said they can't diagnose unless they cut the sheetrock open which would be a starting of like $1500 but then if I proceed with the service it'll go towards that. Something about this felt uneasy. Both guys they brought it on separate occasions appeared to be salesman rather than plumbers. They didn't have a clue or any expertise. Trusting my gut, I called another plumber the next day. He charged me $600 for the repair, said the permits thing was BS, knew exactly was wrong, started the work immediately on the spot and was in and out in 2 hours. No games, no scare tactics like Mike Counsil and I have a 6 month warranty on the service. I'm writing this review so others don't get scammed like I almost did. Now that I think about it, the work we did on my parents house years ago and the frequent visits were unnecessary for a minor leak. They will purposely drag out the job in multiple visits and use shady scare tactics. Honestly, not sure how they can sleep at night knowing that they do these unethical practices and prey on people who don't know any better.

If you are looking for a honest plumber, it's definitely NOT this company...

Advice: They will use the diagnostic fee to get you and you feel obligated to go with them since you paid $90 for the visit. Shop and get a quote elsewhere. Those vans that you see with the advertising is what you the customer is paying extra for added onto the service. I just hope they don't run these scams on low income elderly folks...

Mike Counsil plumbing & Rooter the whole entire team did an amazing job completing A tremendous job throughout my whole entire house, the whole team was very sweet and kind also very clean and professional. J.J was very helpful in explaining the whole process of the project. Mike Counsil plumbing & Rooter made me happy with all the hard work. Rey did a fantastic job with all the dry walls completing the upstairs/downstairs also garage and the side of the house. I truly recommend Mike Counsil & Rooter for plumbing. I am very thankful for the decision Ive made throughout my entire house, I am completely satisfied. I agree on giving all five stars to the entire team who came to my house as they worked hard with great service. I no longer have to worry about plumbing problems also am guaranteed for 20 year's.

Next to my water meter, I had a slow leak from the copper water supply pipe.  When I dug a hole, I found the tiny leak.  The quote from MC Pluming was $1,100.  I ended up fixing it for $87. for parts and tools from Home Depot.

We had a faucet installation that revealed some leaky pipes. We were referred to Mike Counsil and Gert showed up early the next morning to assess the issues. He was very helpful in explaining what was going on and what his recommendations were. He said he would send over a team to finish the job.

Then James and Ben showed up pretty promptly afterwards and I can't say enough great things about these guys.. they kept it professional, friendly and had great knowledge to offer about everything they were doing.

Would recommend

I called Mike Counsil Plumbing and Rooter
They sent someone out immediately to take care of our Plumbing issues They are professional ,Fast Best Quality of Service
Reliable Respectful and Friendly call them for all your plumbing needs The Best !

Can't help but feel I have been cheated by this company.  I had a leaking toilet drain pipe, probably had been leaking for some time and was now dripping through the ceiling. The good news was it was over the garage ceiling with easy access to be able to fix it.Two guys showed up, one was an estimator and the other a tech. I was told that I would have to pay $1,500 to cut away the drywall to be able to access the damaged pipe but the $1,500 would be applied to the cost of repair, which if it was a simple repair would be covered. IfI didn't agree to have them fix it I would still have to pay the $1,500 for the removal of the drywall and estimate.

I agreed, it took all of 2 minutes to cut the drywall away, then after a quick assessment I was given an estimate of $11,000. After the estimator could see my shock at the price to fix and after some discussion he offered another simpler but still permanent fix which would bring the cost down to $7k. Not wanting to be out the $1,500 and start over with another company I agreed to have them proceed.

Two other techs came and fixed the pipe, no complaints. A project manager then came to inspect the work and told me he would follow up with an appointment for the city inspector to come out and review/approve of the fix. This was also in the estimate, a whopping $811.

After 3 weeks of not hearing anything I called to ask about the delay then after a hold was told they were able to make an appointment the next day. The city inspector comes (Mike's council did not show up) and guess what? It fails the inspection. The inspector was mortified when I told him how much I how much I had to pay for the repair. So here I am a month later, still with a hole in the garage ceiling, a job done incorrectly, no follow-up and $7k out the pocket.

Highly recommend looking elsewhere as Mike's Council is incredibly overpriced, unorganized & under qualified to do the job right.

We have seen the trucks and ads for a long time but we just used Mike Council Plumbing the first time for an insta-hot installation and we were extremely pleased. It was easy and quick to make an appointment, the cost estimator Gert was very informative and professional and the plumber (Eddie C.) who installed the unit was excellent. Based on our experience we would definitely use them again.

Mike Counsil Plumbing is running a scam.
On Wednesday 4/27 our concrete workers accidentally broke a pipe connected to sprinkler lines. We called Mike Counsil Plumbing(MCP) to come fix that pipe as we had to shut water off at the main. I wasn't home so they While there they talked my mother into getting a 12 thousand dollar new water line in place because they saw a leak at the main shut off.
While under the house for the pipe they claimed it stunk of sewage meaning the drains are bad. At the end of Wednesday they fixed a pipe, got us to sign the 12k contract for water line and promised to return the next day to inspect under the house. We trusted it, and a neighbor also had issues with water line so it sounded reasonable.
Thursday comes and two individuals from MCP show up, I'm assuming they are here to do the inspection. No they immediately tell me all the plumbing in my house is bad. I need new water lines, new drains quotes me 60 thousand dollars. I'm stunned I don't have that money, we haven't lived here that long how was this missed in an inspection, we remodeled with licensed contractors how can this be possible! They wanted me to sign so they can have people over today. They wanted me to sign a 60, grand contract on the spot. Several times the price dropped, when I mentioned our prior remodel, the already signed contract for water line, eventually dropping to 49 thousand an 11 thousand dollar discount which sounds great right.... So I called our contractor and told him what they told me, his advice was to not pay them or sign anything. He would reach out to plumber who worked on our house to come take a look.

Anyway Friday comes and our plumber comes over and actually has to fix another pipe the concrete guys hit. He looks at everything for the house. No issues with water lines, yes our drains are old but it's not urgent(later quoted me $2000) to redo those drains, and no sewer smell. He also looked at our water line, pointed out an obvious cut in the sidewalk where it was at least partially replaced. There was a leaky value  which was later fixed when I called San Jose 311.

MCP charged me $1,700 for the repair they did
Other charged me $350

MCP quoted me $30,000 for drains
Other quoted $2,000
MCP quoted $30,000 for water pipes
MCP quoted $12,000 for water line replacement
Neither of these two were necessary

This is disgusting business practice preying on my elderly mother or the fact that I'm a dope who doesn't know about plumbing. I told the individual who came to my house that I thought he was scamming us and his response was that our reputation is too good for that. I'm calling their reputation out as utterly worthless. I called on Friday 4/29 to file a complaint I was told a field supervisor would be made aware of the concern. Also they made us come to them in person to cancel the $12,000 contract even after I accused them of a scam.

I urge people to never use Mike Counsil Plumbing not only because I don't want you to be ripped off, but so you do not inadvertently feed into an organization that will target their customers as victims.

I was led to write a review about my first time positive experience with Mike Counsil Plumbing and Rooter Company on Saturday, 2/26/22.  I was very impressed at how professional and friendly Tim (field manager) and Mario S. were. Tim inspected the leaking water underneath the sink and explained to me and the landlord what the problem was and what were the options to fix it.  Tim did an excellent and thorough job at the explanation of the two options and overall communication was clear.

Mario S. did a fantastic job in installing the new faucet and cleaning up his tools.  After the installation, he asked me to check it and explained what he did. Wow, that is awesome to see two young men valuing and respecting their work, the company, and their boss, Mike! I am blessed to meet Tim and Mario. They are a valuable asset to the company.

I appreciate that they wore slip-on fabric shoes when entering my home.  That is a plus for their consideration. They wore uniforms also.  Overall, I highly recommend this company to my friends and family. I also would  recommend working there for young men and women.

Thank you so much, Tim and Mario for your professionism and diligent work!  God bless you!

Anh C.

So we had a simple fix that turned out to be a lot more than that ... but Sergio came out to us and performed over and above what we could have ever hoped for! It was during the ridiculous heatwave and he really did a Fantastic job on our toilets! Sergio, if you read this, or if they mention it to you, we are very appreciative! Thank You!

These people are thieves this morning  I called cause moms toilet was bubling city came out prior and said we needed a plumber since there's no clean out  Gabriel and three vans came out( after I already told there dispatcher we don't have a clean out)  and told me u don't have a clean out into gonna be 3600 to install o e and fix it Gabriel then said there is no other way so are you gonna do it or not   every other plumber is gonna tell u the same ..so I said nope good bye and after  the 3 vans waited outside the house for 15 min the left  I called a real plumber who investigated and snaked  1 drain and pulled out a pile of wipe fixing the problem for 250 dollars   do not use Mike's  apparently they have pending lawsuits for this very issue...

Eddie Cortez did an excellent job fixing our burst pipe and minimizing the water damage to our home. He is very knowledgeable.

Our shower was no longer producing cold water and ran scalding hot water anytime it was in use. We called Mike Counsil Plumbing and they were able to send out one of their plumbers, James. At first arrival he made sure to greet us with smiley eyes (had a mask on of course) and put on shoe covers before he stepped into the house. He was able to diagnose, quote, and fix the issue in a timely matter and a very reasonable price. I'd recommend to any of my friends or family to go through Mike Counsil plumbing for any of their plumbing needs and to ask for James Riggins specifically for great customer service.

Taking one star off because there was a couple of scheduling issues. But they were able to make up for it.

Joseph and Nestor did a fabulous job installing a new water heater and repairing much needed plumbing

Highly recommend them

Very friendly staff and technicians.  Followed up quickly via phone and text.
Able to address my emergency need for help on same day.  Explained work steps clearly and precisely.  Conscious of health concerns, wearing masks, gloves and booties during their visit. Top grade for response time and customer interactions. Highly recommend.

Outrageously overpriced. Bait and switch. Hired them because of claim of 40 year experience. I have a custom counter top and needed some expert help mounting my kitchen sink so it wouldn't come loose again. It's mounted through plywood, and over time the wood compresses and the faucet gets loose. 2 guys showed up and took a lot of pictures. We discussed ways to strengthen the mount to prevent problems in the future. I agreed to a price, because it was worth it to have the faucet installed right. On the day of the work, a different guy showed up and said what? I ended up getting an average install job through the same plywood for $425 an hour. Have no idea how long it will last.

I am giving a HUGE shoutout to Mike Counsil Plumbing & Rooter!!! I had what seemed like a minor plumbing issue that expanded into a more serious situation, along with plenty of shock and surprise at what was happening in my home. Quick response and rapid dispatch within a couple of hours. Every plumbing technician I've worked with is friendly, courteous, knowledgeable, honest, and cares deeply about clients...especially since this happened at the start of New Year's weekend. Special recognition to Timothy, Besmir, Luis, and Pablo for giving (and continuing to give) 110% to solving my plumbing job. They are AMAZING!!! I feel very taken care of, knowing they will stay on top of it, keeping me well-informed and educated every step of the way. I am recommending Mike Counsil Plumbing & Rooter to everyone I know.

Late for appointment. When the guy showed up he tried to upsell me a $6000 water heater install! Very dubious and shady. He even told me that if I got the water heater from Home Depot, I would need to remove the water heater myself and cart it back to Home Depot for warranty work. What a bunch of BS.

Avoid this company like the plague!

Update:

I received a nice email from Sean asking about my concerns and we were able to come to a more agreeable price to the original work. It's nice to know companies care about the customers after the fact. To be clear I had a good experience with Bob and the work he performed.

------------
I would give negative stars if I could. The first time they came out to fix a clogged sewer line and they indicated the cast iron pipe needs replacing. I felt pressured to get it done and skipped getting a 2nd opinion as we have just one bathroom. So I gave the go ahead and they charged me approx $2000 to replace 10 feet of drain line. Took 1 guy about 4 hours. They did decent work although they left pipe at the house. That was way too much.

About 3 weeks later we had another issue and I called them back out. Now they want to replace the rest of the sewer line that goes below ground and to the cleanup on the out side of the house. Cost? Nearly $15,000! Yes $15,000.

I passed and got another quote and had it done for more than 4 times LESS! Talk about a ripoff from MCPlumbing. I'll be filing a complaint with the BBB and any other consumer protection agency I can.

I highly recommend Mike Counsil Plumbing! I had multiple plumbing issues, and techs Daniel and Zack took care of all. They were knowledgeable, efficient, provided thorough descriptions of each issue/solution, cleaned up the work spaces, and the price for the installations and repairs was very reasonable. I've used other plumbing companies in the past with not great results. I will be using Mike Counsil Plumbing for any future plumbing issues.

Joseph and team did an amazing job replacing the water heater in my house.  He is very professional, friendly, and knowledgeable.  The quality of work is outstanding and he answered all my questions.  They drained the old water heater, removed it safely, and made upgrades to meet the code.  Then new water heater was installed. All this was done within a day after contacting them.

Mike Counsil team is always in professional uniform and have clearly identifiable company vans.  They are worth the money

Don't mess around with plumbing.  It's tricky.  Sure it looks easy if you're watching someone who knows what they're doing.  Might be more expensive than other plumbers, but worth it. But one thing I know is that Mike Counsil will give you a great job and you will have no problems with the work.  Installation quality is top notch.  Office management and administration top notch.  Mechanics are experienced and knowledgeable and work clean.  They listen to their customers.  They are easy to work with.  I worked with Gabriel and Jesus.  Both excellent.  Juan was the Project Manager.  His brother Yobani was Juan's boss.  Communication among their team also excellent.  I'm very thankful.

needed two faucets replaced in our bathroom.  We had the faucets already.  We asked for a quote and when they came out we were looking at a quote for $1500.00.  I looked at the two men like they had 15 heads!  ARE YOU KIDDING ME?  Also wanted to charge us $250.00 X 2 for some part they said needed to be replaced under the sink.  We kinds declined their offer and my son in law graciously replaced our faucets.  Oh by the way.....the $250.00 X 2 parts that were needed for each sink......found them at Ace Hardware for $10.00 bucks.  what a damn rip off.....

WARNING DO NOT HIRE THESE CROOKS!!!!  They charge exorbitant prices and take advantage of trusting people. We've compared notes with others who have used them and the stories are consistent horror stories.

Mike Counsil came out to replace my water heater.  They arrived at my house 2 hours after I called them, which made us very happy since we didn't have hot water. They were very professional, and had amazing warranty packages. The best options I have seen. They took care of us and we couldn't be happier. Definitely recommend Mike Counsil!!

They came out fixed my water Heater the same day !! Very Professional... when it comes to plumbing and water heater issues call Mike. They will fix the issue and you can get back to life!!! The in the World Call Today!!! A+ in my Book

Ridiculously high priced.  I used to love their commercials on the radio so decided to give them a try.  What a disappointment.  I sent feedback to their management but I guess they were too busy to respond.  Beware and shop around before using these guys.

Besmir and Samuel did an excellent job in installing our whole house water filter system. They also pointed out a few things that were out of code in the house, and fixed it. Overall, great job, even though it was a bit pricey

Another wonderful experience with Mike Counsil plumbing. We hired them to fix the plumbing for our bathroom sink and change our vanity counter top. Not only did James and Eddie do wonderful work, but they also helped with a few other small things around our house that needed fixing. They were both kind, professional, and treated this job as if it was their own home. I have had nothing but excellent experiences with Mike Counsil plumbing (especially James) and would recommend them to anyone needing plumbing work done.

Professional, friendly and reasonably priced . I would recommend Mike Counsil Plumbing  to anyone looking for quality plumber.

Our Master Bath toilet was broken after a number of years. While I considered doing the replacement myself, I didn't have anyone available to assist me with properly lifting a new one in place, plus there was the removal / disposal of the existing one, etc.
I turned to Yelp to help gather some quotes. The team here stepped up and responded right away - others I pinged, called or requested via Yelp have still not bothered to even respond. Understandable given this was just after the COVID-19 initial lock down had started to lift and businesses were trying to get their feet back under them. That said, the response from Mike's folks was impressive with a home visit to provide a quote. The quote followed their published price list and I got a discount (plus the quote thrown in) by adding a couple of other tasks: Slow draining in the master bath sinks and replacement bib on the tub inlet.
Very professional engineer, exactly as agreed ... The problems all addressed, the remains hauled away and a Master Bath feeling almost like new a decade and a half after we first moved in.

I have been using Mike Counsil Plumbing for years.  They are not the least expensive option, but the job always gets done properly and on time.  Had disposal issues, and they did the replacement same day.  Shout out to Gert V, their Tech who did a great job.

I had a leaky water heater that was no longer working.  They came out and had it fixed in a day... there is nothing like hot water for a shower.  It was expensive but I know it was done right and that is what was most important.  I want to give a big shout to the team Jose Romero, Daniel and Rene.  They were wonderful.  I would definitely request these guys if I need further work!

They over charged me, come to find out the lead tech is on commission, the higher the bill the more they make.
After repairing they had to return, the leak was worse than before, damaged sheet rock flooded the garage.
They even borrowed my tools, since they forgot theirs.
FIND ANOTHER PLUMBER

Excellent service.  James and Ben came out to fix water pressure issues we had in our kitchen and bathroom.  They were very professional and friendly.  Everything was explained in detail about the problems and how best to resolve.  I work from home, and they were here for hours and were very quiet and respectful while I was conducting meetings.  I would not hesitate to use Mike Counsil Plumbing again!!

5 Stars all the way around!!

Very disappointing! 2 min into the consultation the recommendation was to replace my gas water heater for a few thousand bucks. No detailed trouble shooting or root cause analysis, no attempt to light the pilot, etc.

When I said I would rather fix the heater, 3 potential parts were listed. It was suggested that parts would take days to come and it would be around $1K. Very clear sales tactics to try and upsell me to just replace.

Turns out a thermocouple costs $15, is standard for most heaters and was readily available at Lowes. Bought that and got another plumber to install.

Maybe only a quarter star. Remembering the pushy Up Selling of work that did not need to be done. A plumber friend dropped by and then Mikes guys backed down to less than one third his attempted big deal they tried to push..

Kevin Bueno showed up to the house on time, wearing a mask, had new booties and was a real professional. He was ready to address my situation. I would happily have him do work at my property again.

There is another side to the story. I had asked to have my laundry room fixtures recessed into the wall. He quoted me $2300 as well as explaining that he would have to pull a permit from the city $820 some odd dollars.  I think in part they are doing this to cover themselves. I really need to check with the city if such a permit would have been required. Not that I am against permitting but this was a minor job.

On the positive side, Kevin did point to my 20 year old shutoff outside (gate valve) and said they were trouble. He would have to shut off at the meter. $530 some odd dollars to replace the valve, but understood why and had it replaced. The two valves I had replaced, no soldering cost $116 a piece, but I was pressed for time as a new washing machine is being delivered on Thursday.

Based on the quality of work, I would use them again. Based on price, I may shop around. Mike Counsil Plumbing seems to have a lot of overhead cost that they must cover in their pricing.  

I should have been a plumber ;-)

3 months without a sink hooked up and they still can't get it done.   Then they destroyed my sink parts I had special ordered.  They work on commission so it's in their best interest to upsale everything and overcharge you.  I can't recommend.  
After this was posted they are working to finish my sink installation and other plumbing issues.  I am very pleased with their effort and concern.

Simply great, old school, take pride in their work, customer-oriented company!

This is the second time we have used Mike Counsil Plumbing and it proved the first time (laundry room washer water valves - highly recommend MC Plumbing for this work, too) was no fluke. Bobby Mata (as well as his assistant - sorry that I forgot his name) was very thorough and professional.

We had one toilet overflow due to a clog and another immediately afterward when I flushed with only water in the bowl (after the first toilet was clogged). That's when I decided to call MC Plumbing. They were able to schedule a service call for just 2 hours later. In the meantime, I was able to unclog the first toilet before the plumbing team arrived.

Based on my description of the problem to Bobby and his assistant worked together to check out the main cleanup to determine if everything was flowing as it should and it was.

I the end, the MC Plumbing team was here for about 20-30 minutes and determined all toilets and drains were working as they should. The big surprise was there was zero cost to me for the house call! That small gesture ensured that I will call Mike Counsil Plumbing for my next plumbing job - big or small.

We recently had some issues with our double kitchen sink. The sink water was not  going down & it the garbage disposal was turned on, water would back up in both sides. We tried using the plunger, pouring hot water with the baking soda & vinegar technique. We even took the pipes apart, made sure they were not clogged & cleaned them, but to no avail. We finally had to get hold of the professionals. Mike Counsil Plumbing called us right away, was willing to send someone for consultation, & they gave us 3 options. They were actually very reasonably priced & for the amount & kind of work they did (which we could not have done ourselves), I have to say, job well done!! We are very happy, Bobby & Jacob, were both very friendly, professional & helpful. Jacob ended up staying longer & he was patient in explaining things & answering our questions. Would highly recommend their company if you had plumbing issues!!

I called Mike Counsil plumbing for leak in the front and backyard faucet and pipes.  Next day J.J came first thing in the morning and I had him check bathroom and kitchen for any lick. They started working on Saturday with a team of people. J.J, Kevin, and Christopher worked very hard, explain everything and I'm very satisfied with the whole process.

Josiah and Kevin were incredibly informative, friendly, and empathetic to our concerns. They arrived at our home, assessed the situation, and addressed the issues with professionalism and attention to detail. The entire experience, from beginning to end, felt honest, sincere, and transparent.

I highly recommend their services.

UPDATE: I should give credit to the company since they did contact me about my experience and fully compensated for the work other plumber did to fix issues after Mike Counsil work.

I had following experience with this company:

We had a leaking manifold (the shut-off valve with L-shaped pipe that comes from the street to the garage).
Called Mike Counsil to check, when the technician arrived - they said it must be fixed immediately. Since we were without water, I agreed.
They fixed the manifold next day, but insisted on getting $800 permit because they cleared 2 inches of soil around the pipe. Total was $2k after negotiating down from $3k.
Later I called for quotes in a few local companies just to compare. All of them were less than $600.
After further asking my neighbors and around I learned that it's normal practice for Mike Counsil to take advantage of clients in urgent situations even if they claim they go by the book.

But this just a part of the story. Mike Counsil plumbers did not properly clean the new pipes before the turning the main shutoff again. A lot of debris got into the water and clogged the fill valves in both our toilets. Both toilets started leaking.  Furthermore, it broke the electric solenoid in our kitchen faucet (the expensive touch model).

When I called them to fix the problems and they sent technicians they tried to blame it on me. They claimed I had wrong pipes in my house. The right pipes supposed to be all copper.
Eventually, they called their managers and they confirmed that pipes all ok (all copper indeed) and admitted their fault. They cleaned the fill valves and promised to replace the solenoid (which they needed to buy first).

Apparently, they didn't do a good job at the cleaning and both fill valves started leaking again next day. I didn't want to deal with this company anymore and hired good local plumber who just replaced everything in both toilets.

A couple of weeks later a plumber from Mike Counsil showed up and replaced the solenoid.

UPDATE:
Glad to see that the comments are being monitored by the company.
But I stand behind my words.

- The original quote was for $2925. After initial negotiating, it was reduced by $321.86. When I bought up my concern about the permit it was further reduced by $603.14. I have all the docs stating that. Thank you for being accommodating, but it still times more than the average of other quotes.

- Other professional plumbers I contacted did not see the need in a permit.

- I was not in position to get the quotes since the technician came late in the evening and my family was without water. My fault not shopping around but I was not in position to do that.

- About the toilets: the fact is - the toilets did not leak before the Mike Counsil work and started leaking as soon as debris got to the house. I appreciate the effort to rectify your mistakes, but at the end, I had two broken toilets with running water and I didn't want to wait for another Mike Counsil visit to go through the same effort again.

- About the solenoid: thank you for fixing it. But at the end, we had to live with broken solenoid for many days.

Leaking water from my tub valve that is chronic and persistent. After Ytubes and Google to try and figure it out myself, I callled due to high rating. Mario and Alfonso came out. I received a call in the morning for eta. They called when on their way. After evaluating the problem, Mario gave me a written estimate. It was fixed. Very happy.

Mike Counsil rescued me again during a tumultuous holiday season! The delivery of my washer failed twice because the delivery persons insisted something was wrong with the water lines.   Daniel came out on New Year's Eve, yes the holiday, charging a minimal extra charge.  He took at look and identified the broken knob problem and went looking.  Store closings required him to delay his search after not finding it. He texted me to explain the delay and items I was confused about.  Bright and early before I expected them James showed up sent by Daniel, multiple knobs in hand along with a calming and generous demeanor. Fixed everything and we were all set.

But...it happened again.  The delivery person said they couldn't hook my washer because they couldn't turn the water off and I needed to call a plumber.  You can imagine my dismay.

I called Celeste today and she reached James who altered his schedule to come over and help us.  There was nothing wrong with our line.  But James who had warned me about delivery guys looking for reasons to move on and not deliver, took minutes and set everything up so there will be no problem because the delivery people have everything setup for them.

This is why I have used Mike Counsil for decades.  They charge you for the job but don't stop working until it is finished, even on occasions like this when it was not their fault. Thanks Daniel and James you made my holiday better.

I had a pretty basic plumbing project I needed to get done at my house, but since the plumbing was older I didn't want to risk doing it myself in fear of breaking any pipes and having a real problem on my hands.
I called Mike Counsil plumbing and they had someone out within an hour.  Two Gentleman showed up, Anthony Morin and Ernie Garcia.  
They were incredible.  They listened to my requirements and went right to it, within a short time they had everything done at a great price.  Everything was well documented and they went over the scope thoroughly before beginning.
Their punctuality, work quality and explanation of services was impeccable.  
I'm a very happy customer and will be using Mike Counsil plumbing in the future!

Just wanted consumers to know, Mike Counsil is NOT there for you.
Had plumber scheduled a week ago to replace our kitchen faucet. Appointment was for 2-4 pm. We received a call from them at 2:25 stating they did not have anyone available to come out, We have a wedding at our home scheduled for this weekend(less than 48 hours from now). What awful poor service. I run my own small business. Shame on them for their complete unprofessional response. I would have given them zero stars if that was an option.

This review is way too late but if  you read this review, maybe try the next one on your list if you can wait a little because its not worth it and  if you really can't find anyone to do your work then come back here but please be careful to what you agree with any of the worker from this company.
Don't get fooled by the quick visit it's not worth it.
We had a rusted flange in our toilet and thought of replacing it. I had my handy man come to look at it but  he said he couldn't do it  because it will requires to break the concrete where the new plunger to be installed after that  my husband decided to call this company and Xavier was the plumber assigned to the job, he come over very quickly and looked at it and told me that the job was required for him to hammer down our bathroom floor  for the new plunger  to get it done and  he show me this booklet witch have their fixed price service and he quoted my service for $1200.00 to complete the job( Including hammering down my floor). After I agree to do the work he then walked outside started to call sit in his car for hours and left after about 2 hours between his call and gone for about another 2 hours, then  he come back with new piece of plunger and stuck it in the whole and screw it down and install the toilet and he told me that the job was done but he never dig anything or touch the floor at all. He basically worked in my toilet for an hour but he was around my house for about at least 6 hours and he charged me for the $1200.00. When we asked him about the worked he actually did vs the job he planed to do but never did and asked him to re-evaluate his estimate he told us that they are only do the fixed price job and the $1200.00 what we agreed on that what we have to pay. So we paid the $1200.00. A few weeks later my husband then sent a letter to the company explained everything and Sean Council decided the refund us with 50%. I think its still not fair at all knowing he only worked for the problem for about 1 hour however his boss didn't know that and my husband told me that he just want to move on. I am giving them 2 stars because they give us the 50% back.
Well after my husband made an appointment with Mike Council my handyman called me back and said that he can do it but since they both said its required to break down the floor my husband wanted to stay with a real plumber which didn't really gave us what they promised.

I had a potential clog in my skimmer line for a pond and waterfall feature in my backyard. I contacted Mike Counsil and they sent Bobby Mata and his partner the very next day. They were prompt and got to snaking the pipe immediately. This was a tough job and Bobby and his partner worked in the sun for a good 2 hours. We discovered there was no clog indicating some other motor related potential issue. I was blown away when Bobby said he would not charge me anything. They spent 2 hours in the sun to help me out and did not even ask me for an investigation fee. I think Mike Counsil may have earned a customer for life. This is true customer obsession.

I needed to have all three of my old toilets replaced and our middle bathroom upstairs shower replaced as well. The Mike Counsil Plumbing & Rooter employees did an 'excellent' job in getting the work done in a very timely manner.  They also found a crack in our toilet flange which would have cost us a lot more money if it had split open. They showed us the crack so we wouldn't think they were trying to pull a fast one over us. All the gentlemen who came to our house to do the work, supervise and do the inspection were not only very professional but very friendly as well. My husband and I want to thank the following for all their hard work: Oscar C., Edward, Jacob, James Ragone, Mario, Alex, Antonio, and finally Bobby Xmata.

Update as of 10.01.21
Within a few hours of posting this, Deanna at MC called and told me that she was going to have a team out to my house this morning - the day after the post. She apologized for the late response and explained what happened, and offered to reimburse me some of the cost to make up for the trouble.

At about 8:30 this morning, James, Jose, and Louis showed up to review all the work. They decided that it was best to redo the piping on the outside so that they could add an irrigation water shutoff valve. All new pipes, new shutoff, and free of charge.

Thank you for correcting a wrong and making things right.

-----
The last 24 hours have definitely been a different experience.
I feel like everything that could have gone wrong did after day 2. I submitted an online appointment request on a Wednesday night and 7:15am on Thursday morning I got a call saying that someone would be out between 10-12. Great! They showed up at about 11am. Great! The three guys that came out did a good job and left the big hole in dirt uncovered because they were to come back the next day to work on the second project and would make sure that the newly fixed pipe wasn't leaking.

Day 2 (Friday): New guy showed up and replaced all the pipes at the main water access area in the front yard and added a pressure control valve. Great! He didn't cover the big dirt hole. Boo! I had to cover up the big hole myself. Not a huge deal, but rude.

Day 4 (Sunday): I had water shooting out of the newly replaced pipes from day 2. Water so was strong that it was hitting the roof! Not good. I was told that I had the new water pressure valve to stop this and manage the water pressure. Apparently not. I immediately called the main number and two guys (two from day 1) showed up within 30 minutes. Great. After looking at the issue they told me they had to run to pick up the tool that would connect the two pipes. 3 1/2 hours later (yes, you read that right) they showed back up. This was after I called the main office to let them know I was ticked that it was taking them so long. While they were gone, one of the trucks that was left at my house had the alarm go off twice. Another call to the main office to let them know.

Day 5 (Monday): I filled out the online form to have a manager contact me but the form wouldn't accept my information. I then did the chat feature and asked for a manager to call me the next day (Tuesday) and I provided my number. I wanted to discuss my experience and was told someone would. I confirmed that I wanted a manager to call me and was told again that someone would call me the next day (Day 6).

Day 8 (Thursday): Not a single call, text, email or anything from the company.  

My experience with Mike Council Plumbing is very disappointing and would not recommend them. Their employees are nice and friendly but the work clearly doesn't live up to its name and customer service when there's an issue is awful.

Pricey, $4500, keep shopping before committing. i got the laundry room pipes replaced due to leaks. it's quick, clean job, but need to finish the rotted walls behind the new pipes which was not planned out. May need to hire a good handyman.

Holiday season drama of a broken water heater was addressed within hours by a temporary heater replacement and a picture-perfect install job next Monday.

Thanks to JJ and Tracy, this service ended up exceeding my expectations.

I will sleep much better now that I know how much I can trust this 24/7 service.

5 Star review !
We all know calling a Plumber is never a good thing.. but calling Mike Counsil Plumbing was a really good thing.  We have had issues with our dishwasher not draining. Our technician assigned to us was Anthony Morin. He was one of the best service persons we have ever felt with. Ever. Professional, Knowledgeable and aware of COVID safe practices, as well as very knowledgeable on plumbing, polite, punctual, clean, and extremely helpful. Not that we want another pluming problem but, we wouldn't hesitate to call upon Anthony and Mike Counsil Pluming again. As a matter of fact, we plan to take advantage of their 0% financing for our

The job was to repair a leaking sewer line.  They decided that the whole system needed replacement including the line to the street.  Stupidly, I didn't get any other bids for the job.  They used car-salesman-type tactics for the job which wound up costing $38,000!  OMG!

In retrospect I feel like I was taken for a very expensive ride.

We had an issue with our kitchen sink backing uo, and we had a representative assist us right away. Cesar Aceituno was very friendly and professional, and was able to get it back in working order in no time. We are so thankful for the prompt and professional service!

Project started with a quote for a gas line extension and then realized we had a gas leak and corroded sewage line. This could have turned into a horrific bad experience, but the MCP team did a great job explaining what needed to happen and always gave us several options for how to resolve the issue at hand.

Ernest was one of the leads on our project and was a fantastic communicator. He always knocked on the door and told us good morning before they got to work.

Each of the technicians on the MCP team paid an unbelievable amount of attention to detail for every part of the project. I only have good things to say about everything they did.

Thanks Ernest, you rock!

The best experience I've had with a plumber.  They communicated everything, gave us a written estimate, fixed the issues, checked that all was working upon completion and were so professional.  We needed a lot of work including the main from the street into the house and they had 3 visits to get it all done.  Very neat, timely and polite.  Jose Romero and Antonio Cardenas explained everything they were doing, what the issues were, went around the house and tested all the faucets.  Excellent job!  My plumbers forever!

I needed a gas valve installed on the gas line to my oven. Mike Counsil was referred to me by Home Advisor. They arrived when they said they would, gave me a very reasonable quote and started to work right on the spot. When they were done they verified that my pilot lights are on and everything is to my satisfaction. I know who I'll be calling if I need any more work done. Highly recommended.

Today Richard, from Mike Counsil Plumbing, came to my townhome to inspect my plumbing.  From the moment we met he was pleasant and professional.  As I took him around to inspect the plumbing it was evident Richard was very knowledgeable.  He inspected my hot water heater and the plumbing in my kitchen, and 2 bathrooms.  He provided me with a detailed report before leaving.  He also was kind enough to give me some maintenance type tips. Such a pleasant experience.  Great customer service.  Kudos to Richard!!

After finding a leak in one of the pipes hidden behind and under our sink and extensive water damage we decided to replumb the entire house as the piping was from the original construction in the 1930s.
Mike Counsil's company which was led by Francisco did a great job for us. They were efficient, timely and thorough. We would highly recommend them to do further jobs.
They kept us informed of the progress along the way each morning when they arrived and at the end of the day. They were very responsive to phone calls and texts. The crew was extremely courteous efficient and knowledgeable in all plumbing needs.
Sue and Marshall

7/6 Update -
I got an email reply from Sean Counsil, Service Manager 7/3.
And he said the case will be handled by Jose Ponce, the field Supervisor

Let's see what happens. I will keep you guys posted.

Original Posting -
$1,765 to repair a cut on a 1/2 copper pipe.
- Can someone here tell me where to make the complaint and to get the money back?

Lately I was replacing a washer drain ABS pipe in a half crawl space, and blindly cut a 1/2 copper pipe hidden behind the old ABS pipe, next to the dry wall. They came 4 hours later and had to removed a tile on kitch floor next to the dry wall and cut floor under the tile for access.
- They used two shark teeth couplers to make the connection, and after that the new section of pipe can freely rotate 360 degree like a fan w/o being secured;
- They also completely broke the second title and partially
damages two other titles on edges
- They didn't repair the floor and install any new titles back, just leaving the floor hole there with all damages and left; I had to fix the floor myself.
- They had to use my own tools to cut the hole: saw, axe, because theirs didn't work.

I put one star to appreciate their coming.
I have to say it was extremly expensive. $1,765 to join a known cut? Excuse me!
The job quality level was very low
I though they could manage to use the dry wall hole I cut for my ABS pipe work. If the kitchen floor had to be cut as they did, I could have done a better job with much less damages on floor. And I only need to buy the shark teeth couplers as they bought from homedepot at that evening. I won't let the new section pipe rotate like a fan!

We have used Mike Counsil's plumbing services several times and have always had a great experience.  The only reason I'm writing this review now is to give credit where it's due.  Anthony was very candid and upfront about the work that needed to be done, the cost of parts and labor, and the fact that I could do it myself on the cheap.  Instead of writing up a quote after diagnosing the problem, he provided me with one-on-one instruction on how to fix the problem myself.  Halfway through his explanation, I realized this was well beyond my capabilities (or at least my capacity to follow instructions) and asked him for that quote instead.  Hector got me up and running in less time than it would have taken me to look up the number for Mike Counsil plumbing again.  Great people, great service, very satisfied.

Mario Sotelo came to the house and was able to diagnose the cause of our leak very quickly.  He was very professional and had the leak fixed in less than an hour.  Thank you Mario!

Only a 4 star review today. The original technician who was supposed to come out to my home called me three different  times to reschedule. When I called the office and told them I didn't  have a smile on my face Deanna got right to work and arranged for a different set of technicians to come to my home about 30 minutes later. James and Ben arrived at my home and diagnosed the bathtub drain problem and repaired it in very short order. James and Ben were very courteous, professional, appropriately masked and cleaned up after themselves when they successfully  completed the necessary repairs. I will make sure I ask for James in the future. James was a 5 star technician.

What started out as a pretty big job became a REALLY big job, but the team at Mike Counsil was polite, respectful, answered any and all questions, was clean, safe (masks, floor covers, shoe covers, etc) and all of this never made me doubt my choice in using them for the work.  Bobby Mata was the lead tech that came twice for the discovery and discussion around work, explained plan, process, and pricing - and  moved forward once agreed to; he came twice since my job expanded after some findings of previously badly done fix-it work; Bobby was professional, explained things, drew out examples to answer questions, etc.  My job site was then turned over to be run by JJ Cabrera and his team; one of the main staff here throughout the job was Hector.  JJ, Hector, and others were incredibly hard working, friendly, communicative, respectful of my property and cleaned up each day so the job site was left tidy and safe.  They were just a pleasure to work with.  I ended up having to replace my main lines under the house, through laundry and kitchen, and all the way through my front yard out to where it connects to the city sewer; replaced was the original cast iron from when the house was built, so at least 58+ years old.  It was corroded, crumbling apart in some places, had lots of roots making their way in, etc.  Additionally, as mentioned, some interesting previous fixes were found that this crew now had to tackle - 15' length of a 3 pipe slid into the 4 pipe to bypass the crumbling that started out under my house where it was accessible and then went to the 5-7 deep under my porch area, this was obviously a band-aid done by a previous owner that didn't want the huge cost and effort it needed.  A pipe that was part of a decorative water feature that had been covered over - this was just a hole cut into the main, the drain pipe held over that hole and cement poured around to connect them - obviously this led to an eventually cracked main.  Overall, it was A LOT of work that they did well, professionally, and fully permitted and inspected - the guys were present for the inspector visits.  Though it was a costly project, they offer a 40 year warranty, and since it was to replace something already more than 50 years old, I think I won't have to worry about it again!  Thank you Mike Counsil Plumbing!

I was away from home when I recieved a call from my wife telling me that water was leaking from our air vents. She immediately got online and found Mike Counsil Plumbing and it was a blessing she found them. She called and spoke with Regina and Connie who were absolutely AMAZING!!! Their Customer Service and all around warm personalities were just what my wife needed to keep her calm since I was not at home at the time. They sent over a Plumber by the name of Francisco and our experience with Mike Counsil Plumbing only got better. He was the ultimate professional and an expert who knew exactly what he was doing when it came to his job. The way he took his time and explained things in a way for my wife to understand was truly AMAZING. Mike Counsil is hands down the best Plumbing service in the Bay Area and I cant thank them enough for what the did for us.

Ken

We are very pleased with the professional service that we received from MCP. The number of knowledgeable employees that they assigned to our major home repair project worked as a well practiced team and that was very reassuring during this very stressful time.  A special shout out to the project lead Jose Romero and to plumbers Jose Rene Melendez & Pedro Caldera for their marvelous pipe work.

I used this company a few years back to install a new water heater.  I've been having a few problems as of late with my water heater and
Anthony came out to the house to diagnose the problem.  After a few minutes of discussion and what has been going wrong, he got on the phone with the company and long story short, they replaced my water heater with a new improved updated water heater and installation for no charge at all.  Anthony was so compassionate and caring and worked with the head office and resolved the problem including my high anxiety.  They did a wonderful job same day, with installation and new water heater.  I can't say enough good things about this company.  They stand behind their product.  Thanks again for all you help  and support.  You have a wonderful team!

I had a fair amount of under-house water supply line that needed to be replaced, in addition to some reworking of the kitchen water/drain lines.

Mario led the effort and spent a full week working through a variety of issues, keeping me fully informed and involved in the process.

It didn't help that it was hot weather and that there were many obstacles (foundation and ductwork) under the house.   They were troopers, for sure.

Mario and his team kept all in-house work areas perfectly clean, and went out of their way to keep most of our water turned on both during the day and overnight.  This was especially helpful since we were working from home due to COVID.

Much appreciation for the quality of their work, the attention to detail, keeping me fully in the loop, and for just being nice and friendly.

Thanks, Mario and team!

Our 17 year old, 50 gallon water heater in the attic started leaking and obviously needed to be replaced.  I used the Yelp feature to obtain multiple quotes and after researching the various plumbing companies, I focused on Mike Counsil and one other.  The final decision came down to some very important factors where Mike Counsil Plumbing excelled: how well I was treated over the phone during various call, how well James Riggins handled the estimating process, and the final agreed upon price for doing the work.  The people answering my calls were always very polite and asked something to the effect of How can we make you smile today?  Impressive. They were very pleasant and courteous.
I am very glad to have chosen Mike Counsil Plumbing due to the exceptional work that was done by James, Luis, Sam, and on a separate day to finish things up, Sergio.  James and all of his crew presented themselves in a very professional and personable way.  All were dressed in clean uniforms, wore masks and were also exceptionally polite.  James made it a point to introduce all of his crew to us.  Plus, even though they all wore green slip-on booties upon entering the house, they made sure that the carpeted stairs and hallway were properly protected.  Well done!
Considering the job that they had to do of lowering the old water heater through the opening in the ceiling, taking it down a flight of stairs, and then bringing the new one up and placing it into the attic, they worked in a very organized, safe manner maintaining a pleasant disposition throughout the whole process.
Thank you, James and crew for your excellent work and customer service.

I had Mike Counsil Plumbing & plumbing do a total repipe and sewer project on my property. JJ, the team leader, Bobby the contract drafter with assistants, Rafael aka Rafa, Leo, Luis and Rae as well as the field supervisor Gary. All performed to their highest abilities on my project. Would absolutely recommend to anybody else who is in need of plumbing and repipe services.

OVERPRICED!  We had a gas leak and had to call in a leak detection service and then a plumber to fix the leak.  Was referred to Mike Counsil Plumbing. The gas leak was on a connector only about 2 feet down off the back of the house, very easy to get to.  Also need reconnecting of the propane tank to the line to the house.  The quote to fix the connector leak in the ground was $2264 and quote to reconnect to the propane tank was $1168.  I'm sorry but that is outrageous! We hired another plumber who fixed both items for $425 (we bought the pipes to connect to the propane tank $99).  How can someone justify these exorbitant prices?

Our house sewage is connected to a septic tank. One day we noticed some sewage overflowing from a clean-out near the septic tank. We hired a professional plumber to run a snake through our sewage pipe but he could not unblock it so our sewage pipe remained full of water. He then put a camera through our sewage pipe but could not see the real cause of the problem because his camera could not display a clear image under the water. Still he charged us for snaking and running the camera. Furthermore, he told us that our sewage pipe is cracked and quoted us $4,100 to replace the pipe.

So we decided to seek a second opinion from Mike Counsil Plumbing. Mr. Bobby Mata, their Lead Technician and his assistant came the next morning as scheduled. They expertly identified the real cause of our problem, explained it to us clearly, and resolved it immediately. And they charged us only $166. We are grateful to Mr. Mata for being a true professional.

Thanks to Gabriel, JJ and the crew for their excellent work on my house. Their communication was great and that's really important on a big job. Everyone was professional, efficient and the quality of their work is top notch. I learned a lot about plumbing and about my house. Overall a great investment.

Was asked by our homeowners insurance to get an earthquake gas shut off valve installed.  Had no idea what would be involved and Mike Counsil plumbing walked me all the way through.  Alex did a great job coming out to look at our set up and determine what was needed, James, Luis, and a couple other gentlemen arrived on time and were efficient and quick to do the work.    They set up the permit inspection and again arrived on time and got it handled.  They are probably a bit more expensive than others but there were no issues and I appreciate their professionalism and response and clear communications.

I was away from home when I recieved a call from my wife telling me that water was leaking from our air vents. She immediately got online and found Mike Counsil Plumbing and it was a blessing she found them. She called and spoke with Regina and Connie who were absolutely AMAZING!!! Their Customer Service and all around warm personalities were just what my wife needed to keep her calm since I was not at home at the time. They sent over a Plumber by the name of Francisco and our experience with Mike Counsil Plumbing only got better. He was the ultimate professional and an expert who knew exactly what he was doing when it came to his job. The way he took his time and explained things in a way for my wife to understand was truly AMAZING. Mike Counsil is hands down the best Plumbing service in the Bay Area and I cant thank them enough for what the did for us.

Ken

We are very pleased with the professional service that we received from MCP. The number of knowledgeable employees that they assigned to our major home repair project worked as a well practiced team and that was very reassuring during this very stressful time.  A special shout out to the project lead Jose Romero and to plumbers Jose Rene Melendez & Pedro Caldera for their marvelous pipe work.

I used this company a few years back to install a new water heater.  I've been having a few problems as of late with my water heater and
Anthony came out to the house to diagnose the problem.  After a few minutes of discussion and what has been going wrong, he got on the phone with the company and long story short, they replaced my water heater with a new improved updated water heater and installation for no charge at all.  Anthony was so compassionate and caring and worked with the head office and resolved the problem including my high anxiety.  They did a wonderful job same day, with installation and new water heater.  I can't say enough good things about this company.  They stand behind their product.  Thanks again for all you help  and support.  You have a wonderful team!

I had a fair amount of under-house water supply line that needed to be replaced, in addition to some reworking of the kitchen water/drain lines.

Mario led the effort and spent a full week working through a variety of issues, keeping me fully informed and involved in the process.

It didn't help that it was hot weather and that there were many obstacles (foundation and ductwork) under the house.   They were troopers, for sure.

Mario and his team kept all in-house work areas perfectly clean, and went out of their way to keep most of our water turned on both during the day and overnight.  This was especially helpful since we were working from home due to COVID.

Much appreciation for the quality of their work, the attention to detail, keeping me fully in the loop, and for just being nice and friendly.

Thanks, Mario and team!

Our 17 year old, 50 gallon water heater in the attic started leaking and obviously needed to be replaced.  I used the Yelp feature to obtain multiple quotes and after researching the various plumbing companies, I focused on Mike Counsil and one other.  The final decision came down to some very important factors where Mike Counsil Plumbing excelled: how well I was treated over the phone during various call, how well James Riggins handled the estimating process, and the final agreed upon price for doing the work.  The people answering my calls were always very polite and asked something to the effect of How can we make you smile today?  Impressive. They were very pleasant and courteous.
I am very glad to have chosen Mike Counsil Plumbing due to the exceptional work that was done by James, Luis, Sam, and on a separate day to finish things up, Sergio.  James and all of his crew presented themselves in a very professional and personable way.  All were dressed in clean uniforms, wore masks and were also exceptionally polite.  James made it a point to introduce all of his crew to us.  Plus, even though they all wore green slip-on booties upon entering the house, they made sure that the carpeted stairs and hallway were properly protected.  Well done!
Considering the job that they had to do of lowering the old water heater through the opening in the ceiling, taking it down a flight of stairs, and then bringing the new one up and placing it into the attic, they worked in a very organized, safe manner maintaining a pleasant disposition throughout the whole process.
Thank you, James and crew for your excellent work and customer service.

I had Mike Counsil Plumbing & plumbing do a total repipe and sewer project on my property. JJ, the team leader, Bobby the contract drafter with assistants, Rafael aka Rafa, Leo, Luis and Rae as well as the field supervisor Gary. All performed to their highest abilities on my project. Would absolutely recommend to anybody else who is in need of plumbing and repipe services.

OVERPRICED!  We had a gas leak and had to call in a leak detection service and then a plumber to fix the leak.  Was referred to Mike Counsil Plumbing. The gas leak was on a connector only about 2 feet down off the back of the house, very easy to get to.  Also need reconnecting of the propane tank to the line to the house.  The quote to fix the connector leak in the ground was $2264 and quote to reconnect to the propane tank was $1168.  I'm sorry but that is outrageous! We hired another plumber who fixed both items for $425 (we bought the pipes to connect to the propane tank $99).  How can someone justify these exorbitant prices?

Our house sewage is connected to a septic tank. One day we noticed some sewage overflowing from a clean-out near the septic tank. We hired a professional plumber to run a snake through our sewage pipe but he could not unblock it so our sewage pipe remained full of water. He then put a camera through our sewage pipe but could not see the real cause of the problem because his camera could not display a clear image under the water. Still he charged us for snaking and running the camera. Furthermore, he told us that our sewage pipe is cracked and quoted us $4,100 to replace the pipe.

So we decided to seek a second opinion from Mike Counsil Plumbing. Mr. Bobby Mata, their Lead Technician and his assistant came the next morning as scheduled. They expertly identified the real cause of our problem, explained it to us clearly, and resolved it immediately. And they charged us only $166. We are grateful to Mr. Mata for being a true professional.

Thanks to Gabriel, JJ and the crew for their excellent work on my house. Their communication was great and that's really important on a big job. Everyone was professional, efficient and the quality of their work is top notch. I learned a lot about plumbing and about my house. Overall a great investment.

Was asked by our homeowners insurance to get an earthquake gas shut off valve installed.  Had no idea what would be involved and Mike Counsil plumbing walked me all the way through.  Alex did a great job coming out to look at our set up and determine what was needed, James, Luis, and a couple other gentlemen arrived on time and were efficient and quick to do the work.    They set up the permit inspection and again arrived on time and got it handled.  They are probably a bit more expensive than others but there were no issues and I appreciate their professionalism and response and clear communications.