We woke up to a clogged kitchen sink on Mother's Day (2021). That day didn't start well as not having a sink on such an important day is going to be a huge inconvenience. I started calling plumbing companies and many were either not open or couldn't come on the same day.
On the verge of giving up, I stumbled upon Local Local Plumbing and I was originally a bit skeptical of the relatively few (but very good) reviews. Out of desperation, I called anyway and the call was quickly answered by Steve. I explained the situation to him and to my surprise, he said he could come as soon as noon once he finished his current job.
Steve arrived exactly at noon. He was courteous and he listened attentively to not just my kitchen sink problem but also my long standing bathroom sink clogs as well. He said he would take a look at the bathroom issues after he's done with the kitchen.
When Steve came into the house, he took off his shoes without being asked to. He started working on the kitchen sink immediately and efficiently, and he kept the working area neat and clean. Unfortunately, after trying two different snakes (25 feet), Steve concluded that the clog was deeper than the snakes were able to reach. He asked about the availability of the crawl space, and he suggested checking out the pipe from the crawl space to find an alternate solution.
After Steve suited up for the crawl space, he went down and spent about 20 minutes assessing the situation from below. When he came back up, he identified where the clog was and suggested to cut open that section of the pipe, cleared out the clog, and re-attached the pipe back. He also offered the option of replacing the cut section with new pipe if the clog was too difficult to clear. I thought this was going to be very expensive, but Steve gave me a very reasonable price.
After gathering all his equipments and materials, Steve went back into the crawl space again and started working on the new option. While in the crawl space, he called me and kept me appraised of the progress. After he was done in about 45 minutes, he stayed in the crawl space and called me again and had me prepare a sink-full of water and flush it down in one go so he can check for leaks. I was very happy to see water gushing down the drain and no more clog.
When Steve came back up, he went outside the house to take off his now very dusty suit, tidy himself up a bit, and came back into the house to check the bathroom sinks. He quickly identified the problem - he cleaned the drain stoppage on both sinks, and gave me some advise on how to regularly maintain the sink to minimize future clogs.
And Steve did not even charge for taking care of the bathroom sinks. I would rate Steve a 6-star!! In my 30 years of home ownership and being landlord to multiple rental properties, I have never come across a plumber as friendly, patient, respectful, and professional as Steve. He is now on my quick dial.