Henthorn Plumbing

Do you dream about finding a plumber who is super competent and impeccably ethical? Well, dream no more! Call Henthorn Plumbing instead. I was quite nervous about replacing a seventy-year-old toilet because, well . . . plumbing is unpredictable, and old plumbing can be very challenging. I was very pleased with the service provided by this company. Either Matt Henthorn is really good about hiring great workers, or he's really good about training them. I've worked with two different of their plumbers, and I was very happy both times.

Excellent and honest plumbing company.  We have used their services twice - once Matt did the work and just this week Bernardo removed and replaced a kitchen faucet for us.  Their estimates were spot on and both men are very pleasant.  This is the best and most honest plumbing company that we have used - and will continue to use.
Highly recommended.

I cannot recommend Matt and his team highly enough. Henthorn Plumbing has been my first-call, go-to plumber for about 10 years now. We've worked with Matt well over a dozen times on projects of various sizes and  consistency, honesty, quality of work and are all top-notch to say the least.

He has gone out of his way to recommend the most cost-effective ways to accomplish a project.  We text-messaged back and forth about different tankless hot water heaters - his recommendation was spot-on. He has shown up at a moment notice in an emergency and did not hesitate to refer me to others when he was too busy.

Matt should be your first call. He's a pleasure to work with, and true professional an all-around great guy.

Working with Matt and his team was a true pleasure, relief and trust.  Having a plumbing issue is not fun or trivial when it involved the drain pipes leaking in multiple places of the crawl spaces.   Matt himself took the 1st call to check the situation himself, was really patience to explain to me including draw the pipes configuration to ensure I understand the issue and the proposed repair scope and options.  This is really awesome!  
His repair quote is reasonable and his team members of Richardo and Bernard were also extremely polite, nice and extremely productive and efficient: they completed the job in 3.5 hours out of 6 hours labor estimated.  

I'll certainly use this company again and refer to my other friends for any plumbing needs!  -Jody

Though we had a problem initially making contact because of a phone problem, once we connected everything went well.  An appointment was made to clean out our main sewer line.  Bernardo showed up on time and did the job quickly and efficiently in about 45 minutes.  We used Henthorn Plumbing a few years ago with excellent service so we wanted to use him again this time. and will do so in the future.

I hate plumbing issues. Working with Matt Henthorn has given us a trusted advisor to turn to with these difficult issues. We're grateful to have Matt on our team and we rest easy because of Matt's expert and reasonably priced service.

For the past 5+ years now Matt has been our go-to person. We used his services multiple times for all sorts of plumbing-related issues, as have several of our friends, and the consensus is, as it was when I wrote my first review 5 years ago, that Matt is fantastic!

Not only did he resolve whatever issue we had every single time, there were never any follow up problems or complications, Matt is always professional and personable, he explains the work he does and the options we have, and makes the whole experience an extremely positive one. It really does feel that he his his customer's best interest in heart.

I cannot recommend Matt enough!

Two previous plumbers could not repair what Bernardo at Henthorn plumbing did.  He had to make a return trip with the part but HE DID IT and all within a day or two!

If we could give them 1000 stars we would. They deserve it.  Matt kept in contact with us through text but we always knew what was going on.  Thanks again for a job well done.

We had a back up of our sink drain. They came first thing the next morning and cleared it out. They even helped to diagnose my issue is old pipes. Now I know and will use them to change out the pipes.

Great company and super honest!

My bathtub clogged up and I figured I could fix it myself. Unfortunately the pipes in my house were so old that I broke the pipe while trying to clean it.
You know for my head I call my landlord for a plumber with no particular person in mind.

They showed up and within 5 minutes I could tell that they were higher caliber plumber than what I had to deal with before.
A friendly communicative guy arrived with a clean outfit and even brought shoe covers to go through the house, he had to go underneath the house spent a few hours down there replacing the pipes which had rotted out. After he was done everything was Left nice and clean. It was really a pleasure to shower in my own shower without backed up standing water.
I appreciate the professionalism, cleanliness and punctuality of these guys. I would highly recommend them to anyone who needs a plumber.

Thank you henthorn!

We have used Henthorn plumbing about 5 times now. He has done everything from changing a toilet to draining a water heater and fixing a mystery noise.   The first time we used Matt he fixed a problem that Rooter Hero had TRIED to fix and could not and Matt fixed it right away.  He is always trustworthy, reliable and has a fair price.  You won't be disappointed!

Professional, efficient and honest. Came on time for estimate to replace my aging natural gas 40 gal water heater and install a hot water recirculating system (that I never had before).  Matt explained the work and products he would install. Gave me a written bid and after reviewing my two other bids I chose Matt not only for a fair price but for his kind and courteous attitude. He came one week later, completed the job as promised and I'm very happy with the quality of work and the products (American Standard water heater and Bell & Gosset recirculating pump). Matt even added a second anode rod to the water for $150 that doubled the warranty from 6 to 12 years. You won't regret giving him a call.

I never talked to Matt, only text, but he was accommodating and easy to work with.  He sent Bernardo who I couldn't have been more pleased with.  He showed up on time and got everything done when he said he would.  Could not recommend them enough.

I did my tankless unit research after considering Noritz, Rinnai and Navien brands for a tankless water heater. Based on 98% efficiency, primary and secondary heat exchangers being all stainless steel, internal recirculation pump to reduce cold water sandwich effect and Navien being based in Irvine, CA (overnight parts) vs being located on east coast if I ever needed a part under warranty, selected them as the tankless supplier

Then began the licensed plumber research and arduous quote process, after evaluating a number of plumbers who came out but some never quoted: Payless Water Heaters, BG Plumbing, Freitas Plumbing, Counsil Plumbing, Cool's Custom, On Demand Water Heaters (never quoted after viewing project), Just Tankless (never quoted or responded after viewing project), and many others selected Henthorn Plumbing.

Most plumbers for tankless install will aim to bill you for the job for worst case scenario which equates to $300 per hour if you do the math (for two day install) this is to protect them just in case problems arise so you will see quotes vary largely from $3.8K-5K-10K.  I specifically wanted a plumber that would charge time + materials and stay on target vs charge for the worse case and Matt Henthorn was the plumber that could do exactly what I wanted and he stayed on target with install in 2 days as estimated.

Project was to run a dedicated 35ft x 1 galvanized steel gas line from meter mounted to strut, strapped every 7' with sediment trap, pressure tested prior to connection to Navien NPE-210A tankless water heater installed over plywood (brace sheet rock) meeting manufacturer clearance requirements, 2 schedule 40 PVC intake and exhaust vents separated 12, removed old washer stand-pipe, installed new PVC standpipe, sanitary tee, cleanout, new laundry box with water hammer suppressors, condensate neutralizer and scale inhibitor along with service valves, new gas dryer hookup and flex, install new brass hose bib.  Also installed a new figure 5, sanitary tee to support both new future laundry vanity sink and existing bathroom sink. I patched the sheetrock myself so he could finish the install.

Matt completed full install in 2 days, everything worked as it should, now have endless hot water, I will call him back to finish vanity sink hookup once I have it and countertop installed. His time and labor quote was very competitive and no corners were cut from project scope that I drafted.

Matt demonstrated journeyman qualities of integrity, honesty, cool head - nothing seem to phase him if complications arose, he is CA C36 licensed, bonded with workers compensation (he had one helper to help with gas line cutting and bracing) and does all work according to city code. He is also personable, positive attitude involves you in the decision making process and options.

I am wholeheartedly recommending him for your tankless water heater, gas line, water hookup, drain and any other plumbing needs. 5 stars

Matt Henthorn is such a nice gentleman. I am writing this review because I was in the Home Depot today very frustrated trying to locate things for a sink repair. He could tell that I was struggling and he asked me if he could be of help and proceeded to help me solve my problem.
I was with a handyman or I would've hired Matt to help me with the job I was working on. But I asked for his name so that I could call him for my next home repair. It is so seldom these days that a person would volunteer to help you. Everyone is always so busy with their own tasks.
I wasn't surprised when I saw all the fives in his reviews, he is just a great guy. The next time I need a plumbing repair I will definitely call Matt!!!

I worked with Matt before on major bathroom remodels and a minor kitchen remodel that required re-routing of a gas line, and he was great! When my sink trash disposal started to leak, I didn't hesitate to call Matt again. His communication was excellent, and when the leak seemed to be progressing, he made it a priority to schedule an appointment to help. He completed the work efficiently and without leaving a trace that he had been there, other than a perfectly installed trash disposal. He even upgraded a couple other under the sink connections to the disposal to help avoid problems down the line. And his price was super reasonable for the quality of materials and his work. Will definitely keep his number on hand for future plumbing needs, and recommend him without reservation! Thanks Matt.

Matt is one of the best plumbers I have ever worked with. I am a general contractor and I use him for all my work. Very honest person with a great knowledge of the trade. He has never let me down.

I would recommend calling Matt for any of your plumbing service needs in the future.

Very knowledgeable friendly polite knows plumbing highly recommend

Matt is the sewer pro

Had the most craziest snake to unclogg mainline

Will be calling him back

Matt is fabulous.
He's skilled, knowledgeable, professional, and has fair prices. He's done many jobs for me, is very busy, but makes time for emergencies. Besides that, he's kind and caring.

Our water heater was old and flooded the garage. After Matt was recommended as trustworthy and fair by a neighbor, we called and thank goodness he responded! He worked with urgency, his price was fair, and he was easy and kind to speak with over the phone. I would absolutely use him again for any future plumbing issues, and I'm SO happy we found him!

Matt was called when our water heater failed. He asked me a few questions on the phone and then asked me to send him a picture of the info label on the side of the water heater. He knew what was wrong, got the serial number off of the label and showed up on time with the right part.

He had the water heater running in less than 30 minutes, cleaned up the area, and was on his way.  I was very impressed.

He's polite, showed up on time, and very professional. I asked for his card and will use him again. I highly recommend Matt.

When running a property management business, having reliable vendors is key. After cycling through multiple plumbers we finally found Matt. He has been the most reliable, trustworthy plumber we have found. He takes care of our tenants along with keeping our clients pocketbooks in mind.

My water heater cracked and leaked all over my basement on a Wednesday night.  I called Matt for an estimate.  He came by Thursday morning and immediately shut off the main valve to the water heater (it was stuck).  I had 3 other people come in and none of them would touch the valve.  Matt's quote was very reasonable to replace my existing tank water heater with a Navien tankless water heater with re-circulation pump.  I chose Matt to install the tankless water heater as he was the most genuine, honest and trustworthy plumber I met.  He gave me various options and gave me all the pros and cons.  

Matt immediately replaced my water heater on Friday and hot water was running immediately.  The wife and kids were ecstatic and life was good again.  He then came by the following Friday to finish the re-circulation pump throughout the house and also replaced an old toilet with a new Toto one.  He took care of all the old pipes and old water heater and left me with a nicely installed tankless heater.  

It's been about 2 months since my water heater was installed and we love it.  I highly recommend Matt and will call him up for any future plumbing projects in my house.  He was always on time and I never felt like I had to worry about a thing.  I don't think I will ever call another plumber.

This is a great plumbing service!! I have rental units and try to address my tenants' needs as soon as possible. Of course, problems always happen on weekends, holidays and evenings. This afternoon I was informed that a tenant's toilet had a lot of condensation on the outside of the tank and that it had been going on for some time. Matt Henthorn went out of his way to add me in as his last stop of the day.  He replaced the toilet, valve and flex connectors at a very reasonable price. Will definitely use him again!

------ Review from May 2017 ------
This is the 2nd time I've used Matt, and it was another great experience. I can't recommend him enough.

We had a leaky pipe in our crawlspace that needed to be replace. Within 1 hour (that was fast!) he had the pipe fixed, and the water back on.

------ Review from December 2016 ------
I recommend Matt as highly as possible, and will use him again.

Over the years I've needed a handyman plumber for various projects, and he's definitely the best plumber that I've ever had to our house. He's efficient, proactive, and thoughtful.

This is a raving review for Matt.  I will admit I was surprised to see how young Matt was since the reviews all suggest someone that has been in the business for many years.  Remember that old adage, don't judge a book by its cover...  

My problem was simply a plugged up line from my island sink.  He arrived early and finished in 20 minutes; however, the sign of excellent customer service is respect, clear communications and proper actions.  He told me exactly what he was planning to do, asked politely how best to bring equipment into my backyard, and took it upon himself to clear my main line so that I wouldn't need a follow up call.  He was the consummate professional in an industry full of seedy people and practices.  

I was actually referred to another plumbing company to do the work, but I looked them up and they seemed questionable based on the Yelp reviews.  I decided to go with Matt at Henthorn Plumbing based only on the 5 star Yelp reviews.  As a final stamp of my approval, his phone number is now permanently added to my contact list.

Matt did an outstanding job of installing a kitchen sink for us. We originally called for help connecting the pipes & my husband was going to install the sink but happily Matt did the whole thing for an reasonable price. It took a little longer than anticipated but he did not cut corners and we are very pleased with the results. Highly recommend him & his company.

Great service!! Always comes on time!!! His work is awesome. Always fixes my shower drain and toilet problems. Shoutout to Henthorn Plumbing!!!

Matt's services deserved 5 solid stars.  I had Matt over couple times to fix different plumbing problems; he replaced a drippy faucet, fixed a leaky toilet, and installed a new water heater so far.  I will not hesitate to call Matt again when needed because
- He was prompt with appointments, arrived as he said and finished right on schedule
- He was very experienced and highly skilled, all the leaks were fixed plus the plumbing configurations were simplified after Matt's done, no more miss-matched extension pipes
- His gave better quotes than many other plumbers I called and provided quality work
- He was patient on the phone and over email to answer all my questions
- He made sure his works were what I wanted

Matt and his assistant installed my new Toto toilet, replacement water filters for a Pure Effects undercounter water filter, and checked out some other plumbing questions I had (washer hoses, and a funny-sounding flush on the other toilet, which needed an adjustment.)

They were friendly, efficient, reasonably-priced, and a joy to have in the house.  I'd call him again in a heartbeat!

We were in desperate need of help with a water leakage. We called several plumbing services and Matt was the first to pick up. He arrived within 5 min and fixed the leakage right away. He was very knowledgeable explained how we could fix the problem on our own next time. Thanks for saving the day, Matt!

Matt came recommended by a family member of mine.  He is a super nice guy, explains things well, and is very trustworthy.  His prices are super reasonable, and he even fixed a random broken part on my toilet for free!  I highly recommend him - great guy.

Called Matt for a third time when my kitchen sink was draining very slowly.  This seems to happen every 7 to 8 years and so I figured I was due for a snake cleanout.  He ran the snake for 90' with no change in slow drain.  It ended up being a partially clogged 20-year-old garbage disposal.  Fortunately Matt had a replacement in his truck and competed the 90' snake cleanout and disposal replacement with a 1 hour labor fee.  Everything is great now and I'm once again pleased with his service and attention to detail.  As need for plumbers are, I am hopeful that I will not soon need his services, but I would certainly select him again.

This guy (along with his trusty sidekick):
-Showed up when he said he would
-Was chill & pleasant both on the phone and in person
-Solved our plumbing problem promptly
-And for a reasonable rate -- $125/hour, with no extra $50-70 BS surcharge for the simple act of climbing on the roof, unlike two other places I called (He-Man and Kratzer Plumbing)

My one beef is he failed to return a follow-up call.  But otherwise, so far so good...

I came home and found my heater broke. Found Matt on Yelp, he said he was nearby and will come take a quick look. Turns out my heater is leaking and needs to be replaced. He said he will come back at 4:30 with a new heater and replace the old one. He came back at 4:20, and finished everything by 6pm.

Matt is very skilled and efficient. He double checks on all possible leaks. Cleaned everything up when he left. The price is reasonable as well.

Several years ago, I gave Matt a 5 star review. I am sad to see that his service oriented attitude seems to have fallen by the wayside. He has not responded to multiple contact attempts: phone, email, and text message. Even a response saying he was too busy would not have rated a one star. No response at all is not acceptable business practice.

We first called Matt about sewer problems. We had first called Roto-Rooter who installed a cleanup in the middle of our front lawn. When that failed, we called Matt. He determined that the problem was with the city. He helped me contact the city and arrange for a free repair.

Today I called Matt with three problems, a water heater that was turning off, and repairs to two toilets. All of these he fixed quickly.

Matt was awesome. I had two plumbers from two different other services come out to take a look at my nightmare of a shower, since the shower faucets were blowing out of the wall any time I turned them on. Nobody had any idea of what was going on, until Matt came by!

Matt worked around my super sporadic schedule and made sure to come out promptly. Excellent customer service. Very friendly and understanding of my frustration with my problem. After he immediately got to work, he knew exactly what the problem was and drove to Home Depot to get the part(s) he needed immediately! Half an hour later, I had brand new shower handles that actually stuck to the wall when i showered :) Definitely would use him/Henthorn plumbing again if any type of plumbing issue ever arises! Thank you Matt!

I have used Matt on several jobs now. He has installed water heaters, fixed leaky faucets, installed garbage disposals and many other plumbing related items for me. He always provides excellent service and is quick to diagnosis the problem.  I highly recommend you call him first for all of your plumbing needs.

Matt keeps surprising me with his knowledge of plumbing and his willingness to help clients as much s he can. Despite his broken phone he was able to help me on the same day for cleaning stoppage  and installing cleanout at a very reasonable price. I am impressed by his skills and professionalism yet again !

My experience with Henthorn Plumbing has been excellent.  Matt is knowledgeable and professional.  I have hired him multiple times and referred him to others.

Matt was great came out the same day my kitchen sink was clogged n he fixed it quick. He is coming back to do more stuff for me. The price is great! Thanks Matt !

This summer we remodeled the main bath in our home, with the goal of creating more room within the existing space.  Key to accomplishing this were a wall-mounted toilet with in-wall tank and a floating cabinet with the faucets coming out of the wall.  This plan required that all the plumbing be moved inside a 2x4 stud wall.  And, since we'd designed it ourselves, there were no blueprints to go by.  We chose Matt for two reasons:  We'd met him before, and really liked him; he had experience installing this type toilet.  We were not disappointed.  He was great to work with, and accomplished the job beautifully.  I wholeheartedly recommend him to anyone needing an experienced, thoughtful, reliable and professional plumber.

Super great service and very fast response! I would definitely recommend Matt to my friends.

I looked up a plumber on Yelp and found Henthorn Plumbing.  I called one other company, but I really liked Matt's manner on the phone.  The other company I called started throwing out all kinds of caveats: we may have to go on the roof ($), etc, etc.
Matt Henthorn knew what the problem was from my description, and said it would probably be an easy fix, which it was.  His price is very reasonable, he showed up on time, and got the job done.  Solid 5 stars, and we will use him for our future plumbing needs.

If I could give more stars I would. Matt was quick to respond and come out for my problem, easy to communicate with, knowledgable and beyond reasonably priced. Billing was simple, he left my place neat. Everything about his service was 5 stars. I would recommend him to anyone.

The drains in my shower backed up in the middle of the night so I left a message for Matt. He came first thing in the morning and fixed it in about an hour. It was a painless and great experience.
My father owns a plumbing retail store which I work for. I know the difference between a good plumber and a bad one and Matt is one of the best. Matt came highly recommended to me by my father who has been in the business for decades.
He saved me from having to use a bigger company which are sometimes unreliable. If you have any plumbing or drain problems Matt is your guy.
I will refer him to everyone I know and keep using him for plumbing problems at my home.

Matt is now my go-to plumber.  I called several plumbers, all with 5 star ratings on yelp who wanted to charge me double what Matt charged me.  All I needed was a  cartridge changed in the guest bathroom shower.  Matt came over in the morning, fixed it but I needed a new handle.  My shower hardware was 15 to 20 years old and Matt called around and found one to match and had it installed by the end of the day. No extra charge!!  He should be the first plumber you call.  Nice guy, excellent customer service and he knows his stuff.  Thanks Matt.

This is a long overdue review.   My whole house was backed up a day before 4th of July this year - the clog was somewhere in the street.  I called several plumbers on friday night July  3rd trying to find anyone who would come out that night because I assumed no one was working on the 4th saturday and I would be stuck with family over, and BBQ, and no working plumbing.  

Several of the guys I called could not make it friday night.  Others were not avail sat and one guy who was avail to come sat morning gave me a very expensive quote.  So I decided to wait and try again sat morning. Called a few more people and luckily found Henthorn.

Matt came over when he said he would, gave me a very reasonable quote, and worked to clear the line which took a 200ft snake.  He normally worked saturday so didn't charge me any premium for it being a holiday  - he easily could have.   That told me right away what type of person he was.   Then when he ran the snake - it didn't clear the clog - he tried a second time, then a third - I think it took the 3rd  time to start to clear  - and I believe he ran it again just to make sure everything drained.   It was looking like it would not clear at first but he kept trying.  It probably took him 3x as long as he planned but he kept at it until he got the job done.

I was so impressed with his determination to get it done and satisfy his customer and the fact that he politely asked if I could pay him a little more for the extra time.   At the end what I paid him was still 30% less than the quote I got friday night from another person who was clearly taking advantage of the situation.

Overall, his service, cost, quality, and attitude were outstanding.   If I could give 6 stars I would.

Think of every stereotype you've heard about plumbers and throw them right out the window.  I needed some pipes moved in the garage - nothing crazy - but it was way outside of my knowledge base.  I called Matt and we setup a time.  He called later to let me know he might run a little late due to another job before mine - but they ended up coming early - just after the original time that we had discussed.  He was very courteous, clean, thorough and meticulous.  We had done quite a bit of work on our house over the last year and this is the 3rd plumber we've used in a year - but there is only one that I will be calling back!

Matt is a gem.  We've used him for many years an he's always come through in a pinch.  He's fixed everything from a rotted out garbage disposal unit, to under sink pipes that were incorrectly installed by our landlord, to the typical clogged sinks and blocked sewer lines.  Matt is able to quickly identify what the problem is, and remedy the situation just as swiftly.  And he does it with a smile on his face!  He's a perfectionist, and it shows in his work. Simply put, grade A+++ customer service.  I'm thrilled to have found a go to guy for any plumbing problems we have.

I was doing the dishes and my sink started bubbling up through the disposal :(  We live in an old cottage in mountain view and have had a couple plumbing issues since we got here in September '14.  After the last fiasco (and bill...430 dollars!) we were dreading calling a plumber again.  My uncle-in-law said that we should call Matt this time and we are so glad we did.  He was friendly, professional, a heck of a lot less expensive than the previous guy and he did more.  We will definitely be calling him again if we have any other plumbing issues.  Thanks Matt!

After an awesome house party and my not so smart drunk friend threw up in my bathroom sink, I was left with a clogged sink. I called Matt on Sunday morning desperate to get it fixed before my parents got home. Matt was at my house within an hour to assess the problem! He came prepared with a snake and fixed the problem with a reasonable price. I highly recommend Matt to the rescue!

I send e-mail message to Matt through yelp; he called back and we scheduled visit after I come back from work.   Matt came on-time at 6pm.  It took ~25 min to clean our main sewer line from obstruction using 150 ft long electrical snake.    Matt mentioned the expected price upfront and it was reasonable and this was exactly what I paid.  He then e-mail invoice to me.

I have used Henthorn plumbing for both personal plumbing needs and for my business. As a realtor, my clients consider me a trusted advisor, and time after time, MATT, has come through for my clients. The service is always top notch, and they are responsive and professional. For affordable and reliable service I would highly consider using Henthorn plumbing!

Hard to describe how grateful I am to Matt. I can honestly say that I don't dread plumbing problems because I have faith that if i call him he can fix it quickly, and affordably.  He's definitely a specialist. He comes in, asks some questions, takes a look and then does serious magic.

Tonight, he fixed our toilet. It has been out of commission for way too long. He explained everything he was planning to do and gave us many helpful tips.  We are now back to normal thanks to Matt.

Matt is extremely knowledgable and true professional.  Thank you Matt!!!!!

We were having a problem with leaking through ceiling from a toilet located upstairs.   It would only occur if the toilet was flushed several times.  The flush was relatively weak strength.  I tried to clear clog, snake toilet, etc.  Wasn't able to do it.  I called Mr. Henthorn on recommendation of a friend.   He was professional, fast and expert.  He removed the toilet, snaked it properly and found the obstruction (steel wool) and replaced the wax seal.  His pricing was fair and I would use him again without hesitation.

Incredible work and customer service.  Great for all of your plumbing needs.   Good guy as well which makes a difference. Very fair rates.  I encourage you to call Matt

Matt was awesome.  I discovered at 9 PM that my hot water heater had broken,  and my basement was flooded with warm water.  After a few basic questions, Matt was at my door an hour later with a new heater.  Other plumbers might be grumpy and short in that situation, but despite the late call, Matt was extremely friendly, positive, and professional, and worked tirelessly until almost midnight to get me squared away.  I really appreciated how he took the time to answer all of my questions and the fact that he respected my home, taking care not to leave a mess.  This was quite possibly the best experience I've ever had with a plumber!

Matt is the man. We manage 600+ units in the Silicon Valley and Matt is always our first call for plumbing needs. Would highly recommend him for any plumbing needs, especially water heaters. Most importantly, we hear constant praise from our tenants and owners about Matt's work and customer service.

This is a long overdue review.  I needed a plumber to relocate a vent going from the kitchen sink drain, because the vent was in the way of a new window that was being installed.  My contractor referred me to Matt. I found him easy to work with, very skilled and quick, and not one to try and rip you off just because it's boom time for remodeling work in Silicon Valley.

What more can I say that other people haven't said except that Matt is a gem of a plumber.

I have worked with a number of plumbers throughout the years. A year back when in a bind , when my long term  plumber was unavailable I found Matt through Yelp.
He has done 3 jobs for me and all have been solid. He has been responsive, does a thorough evaluation of the problem , goes the extra mile and does not hesitate to get dirty to solve the problem. I give Matt high marks as he is a true professional.

Found Matt on yelp when my water heater broke. He was prompt to respond on phone and offered troubleshooting steps selflessly. He even suggested calling pg&e to help out with pilot lighting. When nobody's availability worked out, Matt was very quick to come by in 30 minutes and fix the water heater within minutes. He also showed me how to perform troubleshooting steps in case the water heater broke in future.
Was very satisfied with his service and would highly recommend him to all my friends.

The owner of the company, Matt Henthorn, has been a class act from day 1 since we received a referral to him.  Always making sure the job is done and doing quality work in which you can tell he is trained in.  If you want a solid, dependable plumbing professional for years to come - he's your man.

Matt installed a new water-efficient toilet (Toto) in our older home. He helped us understand the options, arrived on time, and installed the toilet carefully and efficiently.  We recommend him to others, and plan to call him again the next time we need plumbing work. (Our next-door neighbors recommended him to us.)

We couldn't be more pleased with Matt's excellent customer service!  He really went the extra mile with us by handling our water heater replacement and dealing with it being under warranty with the manufacturer (which was something he realized since our unit was 4 years old). He was able to squeeze us in his schedule so we could have hot water the same day!  We are very appreciative and will be using him in the future!

I found Matt through Yelp. We had a plumbing emergency (clogged mainline sewer) on Jan 1 and Matt was the only plumber who was available and he answered the phone promptly. A couple of other plumbing agencies got back to me (after I left text messages) and quoted double and triple their usual rates since it was a holiday. Matt arrived within 15 minutes and he immediately diagnosed what the problem was. He snaked the main sewer line and cleaned out roots that had grown within the pipe. He also gave us recommendations on how to fix this problem in the long term. Matt is extremely professional, knowledgeable, and has very reasonable rates. He even emailed us a e-receipt and accepted payment through check (no sketchy cash-only payments). I would highly recommend him to anyone!

Had a clogged toilet and was looking for someone to come in as soon as possible. Tried a few other plumbers and nobody bothered calling back. Called Matt at 8:15 AM, got his call back by 9 AM. We scheduled a time for later in the evening.. and as promised, Matt was right on time, got the toilet unclogged, fixed another minor issue. Less than 15-20 mins, he's done a thorough professional job at a reasonable price and left a very happy satisfied customer. Will definitely reach out to him anytime I have plumbing issues in the future and also recommend him to others.

Matt was professional, responsive and reasonable. Overall excellent experience.

Matt Henthorn was the 3rd highly rated plumber I called for an estimate. He was prompt and on time and professional. He gave me an overview before starting the job and an estimate on how much it might cost. I agreed and him and his apprentice (what I assumed the other gentlemen was) began working on the shower to diagnose the low water pressure issue. He replaced the shower valve with a new unit but the issue was still present. He then said the cause is most likely debris stuck between the pipe connecting from the shower handle and the tub spout. He said that he wanted to try to blow out the pipe with compressed air before going to another method. Him and his apprentice left to the hardware store to purchase materials to clear the clog. They were gone for what seemed to be forever. They finally came back and built a interesting contraption with pipes and hose fittings to their small compressor. They pretty much put it all together and filled it with 90 PSI. The air pressure shot out all the rust/gunk/debris from the tub spout pipe out through the open valve. They put it all back together and turn on the water. Problem solved with a couple hours or work Matt's ingenuity. The first plumber that gave me the quote I would almost want to say he tried to rip me off. I won't be using either of those services from the other plumbers going forward. I now have a go to honest plumber that I will be using in the future!

Background info:
The first highly rated on Yelp plumber tried to sell me a $$$$ entire house pipe replacement and a bathroom remodel to fix the low water pressure problem to only 1 shower. The 2nd plumber also highly rated on yelp that I had an appointment with earlier in the morning was a no show and no call.

Matt called to confirm my appointment, he was on time, explained the work to be done and did an excellent job! I would not hesitate to recommend Henthorn Plumbing!!!

I called Matt to clear a clogged toilet. Matt quoted $125 to clear the line between the toilet and the septic tank. I chose Matt because the other plumbers I called quoted $200, $250 and $338 to do the same job. Matt provided quality work and left the bathroom cleaner than he found it. He charged exactly what he quoted. He is professional, honest and a pleasure to deal with. I will definitely call Matt for my next plumbing job.

We've had Matt out to the house numerous times for plumbing issues. He always does great work, and gets the job done quickly too. He will continue to be the first call we make when we have any plumbing related issues. Thanks for your hard work Matt!

Matt was a blessing in disguise. Our master bathroom was left unused for years due to a clogged shower. I had nearly given up until Matt said he could take a look at it. Although baffled at the situation himself, he was able to diagnose and fix the problem rather quickly. Super reliable, professional and affordable service to the rescue! Highly recommend Matt!

We used Henthorn Plumbing for my father-in-law's plumbing issue on New Years Day 2016 (Yes I said New Years Day).  I called Henthorn, spoke with Matt and he was great.  He was very courteous and prompt, gave us a great rate; made great recommendations and wasn't trying to sell us things or services we didn't need.  My wife and I along with my sister-in-law have him on our key contacts list on our phones and wouldn't hesitate to call him or recommend him to our family and friends.  He's a good guy and his work is also very good.

We have a kitchen sink that clogged regularly and over the years we used many different plumbers. I've never written any review for anyone. But Matt is so much better than everyone else that I have to write a review. He is responsive, does a clean work and charges very reasonable. He also gave me some really good advice on the problems I had with my toilet where no one else has been able to help! I'd highly recommend him to all my friends for their plumbing problems.

Matt was terrific in troubleshooting an issue I was having with my kitchen faucet. On time, efficient, knowledgeable and reasonable pricing. I highly recommend and will call him again if I need help.

In my search for a highly capable plumber to replace a badly leaking water heater, most of those I contacted either didn't return the call or failed show up at the appointed time.  Matt, however, set himself apart from the others.  He was responsive, on time, and as we learned, a talented plumber who takes pride in his work.  He's also a skilled listener, intent on gaining information that is or might be important to his diagnosis.  While he works efficiently, he doesn't cut corners and spends a good amount of time carefully inspecting and testing his work. The installation was an improvement over the unit being replaced both in workmanship and approach.  For example, the old heater, while strapped to the wall in such a manner that would permit lateral movement in significant shaker.  To mitigate that possibility, Matt added wood blocking affixed to the wall to provide more stability in an earthquake.  Additionally, he replaced the screw type water valve with a single lever type which provides an added measure of safety with its ability to  quickly shut off the water source. It was a high quality installation.

Aside from the attributes I mentioned, we found him to be honest and respectful.  There was never any up sell,  I'll be calling Matt for my future needs.

Matt came out no more than two hours after I called. He snaked a clogged drain via the roof and in no time he was done and gone. Great service.

We had a clogged drain, when I use washer the water would come back up from the shower tabs and we were not able to use toilets for few hours before the water went down. I had one guy came over said we don't have clean out for our house and he needs to dig a big hole on my front lawn and he will charge a lot since it is a big job. Then I called Matt since lot of people recommend him through next door, he came over right after I called him, he found the same problem but he gave a much better solution through the crawl space to install a clean out open to the back yard. Which will be a lot cheaper than digging in the front yard and looks nicer and don't need to patch the lawn afterward. He started to work on it right away in the rain today and had the clean out installed and also got my drain cleaned, everything was done in about 3 hours. I was so happy about the work Matt did and I will for sure recommend him to my friends.

I highly recommend Matt. We called him to fix a clogged drain and he happened to be in the area so arrived within 5 mins of our call.  He was super nice and fixed the problem very quickly.

My kitchen drain became plugged with no advance warning. I called Matt the next morning, and he and Eli came out on short notice. Everything has been running fine since their visit. The price was very reasonable, and I appreciated the prompt service. I would definitely call them again, and am happy to recommend them.

I had three small jobs to be done, Matt came out and took care of them all quickly and I liked the price. He even advised me to not do something I wanted him to do. I'd use him again.

Matt just installed a water return line from my master bathroom to my water heater, along with a pump. Now I have instant hot water at all my taps and showers, thus saving water waiting for the hot water to show up. Matt was timely, tidy, honest, knew what he was doing and got the job done quickly. He is also very amicable to work with.  I asked Matt to re-work the pump piping to fit it closer to the water heater so my kid would not damage it passing by with her bulky metal book bag and he did it cheerfully.   I recommend Matt highly. He will be installing my Ultra Low Flush (1.06G) Toto toilets when they arrive.

I had a couple of plumbing problems and called Matt again. He responded quickly and arranged  a time the same day for an appointment. As always Matt came on time and looked over the problem. He was able to fix one quickly and obtained parts and returned to fix the second problem. We decided to install new low flow toilets which Matt ordered and picked up. A day or two later Matt installed them . As a true professional, Matt tries to keep my expenses low , works very efficiently, and always is respectful of his surrounding ( Neat and clean ). I can highly recommend Matt in every way.

Matt did the plumbing on a complete house remodel for us. Matt was the best and easiest to work with of all the contractors we used. Not only is he knowledgable and capable in his trade, he is very responsive and dependable. He takes his commitments very seriously and is a great communicator.

Matt is amazing --he comes when says he will and does great work with a great attitude and work ethic.  We've worked with him for years.  Highly recommend him.

Henthorn Plumbing is by far one of the best I have worked with in the Bay Area.  As a property manager, I have worked with a good number and confident to put in my recommendation.  I had him scheduled already to repair kitchen faucet.  Mind you this particular appointment was set with one simple quick phone call, when my other 5 attempts with plumbers failed.  The day of the appointment, tenant called with an emergency hot water failure.  Both mom and toddler were home with bad cold.  Because we were in the middle of winter, I called Matt immediately and he quickly rearranged his appointments and rushed over to fix both the kitchen faucet and replaced a new water heater!  He is super professional yet with an amazing sense of human touch.  He tries to understand the scope of the problem and has a superb plan on how to take care of the issue.  Matt is very calm and his workmanship is top notch.  There is no one doubt in my mind I would work and recommend him to others. Take my word, you will not regret calling his number.  There should be more of him around!

I was advised by a friend to call Matt. Upon giving Henthorn Plumbing a phone call regarding a continually intermittent water closet leak, I spoke with Matt who, right away, offered to come over to my place even as we spoke. Being greeted with such level of instant readiness to attend to issues is quite a rarity and it was my first glimpse into the level of commitment Matt gives his work. He did come over the next day, was meticulously thorough in detecting and diagnosing the nature of the leak, and quickly proposed and took a course of action that is quite uncharacteristic of the service industry: he decided to do an entire replacement of parts instead of taking short cuts -- even when, in doing so, he may have stood to gain financially no more than if he did otherwise. Needless to say, the annoying problem is now permanently addressed. I doff my hat to Matt and recommend him highly. Competence is vital and integrity is golden. But together, both are priceless. Matt embodies both. - O.O.