Gloria G.

02/07/2023 12:00:00 SA

Have to personally thank Timmy & Andy for their tenacity in clearing out a rain drain during our recent storms, causing gushing water leakage on 2 floors ..

They would not give up solving the problem .. the professionalism and knowledge are greatly appreciated..

I have such respect for the staff and the owner of Heise's Plumbing.. I've used them for various issues, always receiving fair pricing and excellent service..

Thank you!
GG

Miraloma Park

Samantha D.

07/07/2023 12:00:00 SA

Camillo was awesome. He was kind, helpful and professional. He fixed the issue quickly and truly saved the day. I would definitely recommend and use Heise's Plumbing again. Thank you again, Camillo.

Eleanor Vergara G.

1/21/2023

My whole family had used their services for 20 years and they always deliver an excellent job with the end results. David Was the original owner now Mike is the present owner. Excited for him to take over, after speaking with him on the phone. He has displayed such Professionalism and Friendly Demeanor. I would very much Highly Recommend this place and their Professional Plumbers.
Giving them a FIVE STAR Business

Criss R.

10/25/2022

The cost to come to our house and do basically nothing was $225. I don't even remember the name of the guy, and I really don't want to remember. Nobody from this place is ever setting foot in my house again.

Our tenant downstairs said the shower was not working, so my husband called Heise's Plumbing. They sent someone out fast enough, which is why I was inclined to leave two stars. We also asked him to check a leaky faucet and he concluded that we needed to replace it. He happened to have a Grohe faucet that was nickel instead of the chrome we had, and added that if he had to come back he had to charge another $225. That's $450 on top of the cost of another $150+ faucet - we fixed the shower ourselves with a new hose. This left us in a dilemma: buy the faucet he had at the inflated price and install it now, or have him come back to install a faucet we really wanted for another $225. Things didn't sound right, so I said we'd buy the faucet and call if we needed to.

Today, I called Discount Plumbers at the suggestion of a neighbor across the street and they came out at a time specific and they were on time. Edgar looked at the sink, checked the faucet, and concluded it was the grout on the back of the wall. He splashed water on the grouted area, and sure enough the water started to drip down. All I have to do is grout the sink. He also came upstairs and tightened the loose faucet on our lavatory. The cost? No charge, he charged us nothing.

We really wanted to stay local, but this whole experience with Heise's was sketch as all fnck. It left us feeling thoroughly ripped off and I'm going to be pissed off about this for quite some time. Thankfully, we did not commit to these folks, and returned the replacement faucet and got our money back.

Frank S.

02/07/2023 12:00:00 SA

Heise's came highly recommended by friends, and they delivered! Their team is professional, effective and courteous. They were able to quickly and effectively make a diagnosis of the issue, provide an estimate and resolve our issue. It was a pleasure working with them and we will be doing so again!

Claire M.

05/11/2023 12:00:00 SA

I had a bad leak under my sink. Ceasar was able to come out that day. He was knowledgeable, professional, and fast. I loved working with Heise and would recommend them to anyone.

Mo C.

1/18/2023

I'd triple the star rating if I could. Called Heise for a clogged shower drain that another company couldn't clear (& suggested a much more expensive and disruptive next step to clear it). Heise showed up within 24 hours, sent 3 experienced guys and had it fixed within an hour. All around high marks for responsiveness and quality of work.

Tater T.

1/13/2023

Great honest and reliable work by Mike and his team today. I have a 100 year old Victorian building in the Haight Ashbury neighborhood and needed to have the sewer system fixed. I am very happy with the work completed on time and on budget and most importantly with quality work. I would highly recommend this company.

Dimitry B.

02/03/2023 12:00:00 SA

I have used Heise's Plumbing for many years at my rental house in San Francisco. They were my go-to local SF plumber. My last three encounters with them, however, were bad. I think this coincides with the previous owner, Dave, leaving and new owners are now in place.

First encounter last year: The lady renter said two workers came to replace a faucet and were rude and condescending.

Second encounter last year: The toilet in the bathroom was leaking into the basement below. Heise's replaced the wax ring which stopped the leaking. However the toilet was now rocking and they just placed a shim (sticking out from under the toilet), and did nor do any caulking. I ended up calling a known to me professional plumber who had to drive a long distance to remove the toilet, install a new toilet flange, replace the waste drain piping to the basement, and to cleanly caulk the toilet bottom with the floor.

Third encounter this month (January 2023). I had a very bad leak from upstairs into the basement. Estimator came out and charged me for 1.5 hours ($337.50) and said the pipe behind the bathroom sink was bad, and shut off the water supply lines. It took three phone calls over a week to finally get an estimate without any details. The estimate was exorbitant. I called out my known professional plumber who did have to break through the tile wall and found that the vent pipe had a hole which filled up with water due to a slow sink drain. He replaced all the piping (vent line, sink drain line all the way to the basement) and my total cost was one-third of Heise's cost.

I have since taken them off my list of my local go-to SF plumber and am looking for a new one.

J B.

04/01/2023 12:00:00 SA

They provided immediate and excellent service for my plumbing issues. They were also kind and courteous. They are highly recommended.

Linda H.

3/15/2023

Thankfully I had their number from the last time I needed them years ago. They came right away, figured out the wet floor in the condo was not from the shower splash but rather the wax ring to the wall from the toilet. Their fees are normal reasonable for the area and I trust they fix what needs fixing and did it well. They were recommended to me by someone who manages a condo building, so a trustworthy source. They are my go to plumbers in SF.

Sam J.

3/25/2023

I replaced two aging toilets this week with Toto brand, installed by Heise's Plumbing. I'm so grateful to Camilo and James who showed remarkable level of professionalism as they went about their work. They were friendly, efficient, knowledgeable and respectful. Their work met all of my expectations to the highest standards. I also send kudos to A.C. whom I spoke with on the phone in advance of the work. He explained everything in detail, gave me an accurate quote and gave me an appointment in a timeframe that met my needs. All-in-all, my experience with Heise's Plumbing meets all criteria for a five star review. Excellent work. Excellent and friendly service.

Alice M.

04/01/2023 12:00:00 SA

Heise's answered the phone immediately during the middle of storm when our basement was flooding. We have a complicated hydronic hot water/central heating system that other plumbers had declined to work on. Sergio set about researching and investigating the system like a scientist. Heise's found the only replacement for it, and we soon had hot water and central heating working better than it ever had done, better than when it was first installed! Sergio and his crew are always pleasant to work with and responsive - THANK YOU!

Janet F.

1/25/2023

In the past I used a handyman to replace a faucet and spout. It was always loose and started dripping. Heise (who we've used for years, always responsive and knowledgeable about where our shutoffs, etc. are) replaced it and it's steady and sturdy and I feel like a grownup.

Mitch F.

2/17/2023

Saw them dumping raw sewage from plastic garbage bag into street. Just saying these folks get paid well enough to dispose of sewage waste properly. Would not hire

Denise G.

9/14/2021

very good service

We have use this plumber for a long long time they recently was sold to another individual but they're still very good they come out very quickly and they're very expensive but they're worth it thank you

Matt Y.

03/07/2022 12:00:00 SA

I've used Heise's for years and they're awesome. Affordable and competent with a side of small business personal attention and courtesy. That's in short supply in SF! Thank you!

Joan F.

2/23/2022

I had a leak under my kitchen sink. The Heise's guy looked underneath from 2-3 feet away, not even bending down. After 60 seconds he told me I need a new faucet and left.

My handyman was over and I asked him to take a look. He said, your faucet is fine. All it needed was some hand tightening. 7 months later, it's still fine.

I got a bill for $98 from Heises and have written several times that I did not think it was fair to pay the bill for no work and bad advice. Today I got another copy of the invoice and paid it because I'm sick of the whole thing.

Just sayin'

Michael I.

10/06/2022 12:00:00 SA

Just a quick note to say thanks to Camilo, who was both early and thorough in his work with diagnosing and replacing a leaking garbage disposal. Since we live in a condo above another unit and having professional expertise is critical in minimizing any water damage to our unit and others. Thanks for the great work.

Bruce N.

06/08/2022 12:00:00 SA

Heise's Plumbing is our go to plumber. They are responsive, knowledgeable and professional. They recently removed a toilet and reinstalled a Toto with bidet and watching them work was a pleasure. I hope not ever to have a plumbing emergency but if I do we will call Heise's.

Melinda M.

04/10/2022 12:00:00 SA

Money Grubbing Outfit. The guy that used to own the company sold it and this is a new owner. They came to my house to find and hopefully fix a leak in my Garage. They said it was an irrigation problem and they don't fix that. They were here no more than 5 minutes and most of the time we're waiting on hold, waiting to report back to the boss. They charged me $225.00. I expect a charge for coming to the house and finding the leak, even though they didn't fix it, but they are located in my the neighborhood. They didn't travel far, the second guy didn't even get out of the truck. $225 is over the top. They will never have my business again. Doesn't seem like they give a hoot anyway.

Lynn K.

10/18/2021

New to the City and called Heise's Plumbing to fix a leak under my sink. Ryan showed up, very professional, good attitude and extremely polite. He knowns his stuff better than any plumber I've used in my home town for sure. He cleaned up after himself and answered any questions I had. I HIGHLY recommend calling Ryan if you want a professional job well done.

Nob T.

8/18/2020

I've been a loyal customer of Heise's Plumbing for years. They've done several jobs for me, and always done things properly and quickly. The most recent time I hired them, however, Sergio was here for exactly an hour. Yet on the bill I was charged for 1.5 hours.

When I called the shop, Dave Heise said they have a 15 minute travel charge and bill in half-hour increments. Funny, I was never charged for travel before, including the job they did for me a month ago. At $182/hour, that adds up fast.

Also, their bill isn't itemized - just materials and labor totals, without mentioning how much time or what materials. That gives them a lot of room to fudge the numbers. I had to ask how much time they'd billed me for when I called, to calculate their hourly rate. I'm an independent contractor, and my bills specify how much time I spent doing what, and the specific materials I billed for.

I was disappointed.

Paul C.

5/14/2021

Heiss never produced an invoice for their work which is needed for taxes. Be sure to get all paperwork before paying them.

anne m.

7/24/2021

Nothing but positive experiences! They answer the phone and are very responsive. Professional establishment.

annie p.

9/23/2021

Great and reliable service! Reasonable prices and team was very polite and respectful with service! Definitely would recommend and use again!

P S.

02/06/2022 12:00:00 SA

My mother went into a nursing home 4 years ago & then passed away in 2020. We hadn't been taking care of her home & I'm now going to move into it. I noticed the back drain was clogging & so was the kitchen drain so I took care of that. Then I noticed the bathroom shower was leaking. I called Heise & the young lady who answered the phone could hear the dripping in the background & said she would try to find someone to quickly come look at it. She called back & said Mike was working nearby & could come over & look at the problem. The bathroom still has the original vintage tile & the pipes behind the wall are galvanized instead of copper. Mike was very professional & kind & told me what needed to be done with the galvanized pipe & vintage dual faucets. He gave me an estimate & said the work could be done the following week. I didn't want to wait so I ended up using another plumber who was able to do the work immediately & their assessment of the problem & price was the same. However, I am extremely grateful Heise came so quickly & had they been able to do the work that week, I would have used them. Heise did all the plumbing updates in my grandmother's home years ago, and when Dave owned it he went back & did work for my brother on that same property. I know Dave has since sold the company but Heise is still known for doing great work.

naomi j.

3/29/2021

I used Heise to update my plumbing when I purchased my home 6 years ago. Dave was really great and I was satisfied by the quality of work he did. I recently called to have my bathroom serviced. I wanted the seal on my toilet redone and the hardware on the sink updated. While the receptionist informed me they don't do resealing of toilets unless they themselves installed the toilet, the worker who did work on my sink this was untrue but he could only do the sink during his visit. While I can live with that what I cannot live with is that is the $273 I was charged for 50 minutes of work. Be aware they charge $180/hr. I can live with that. Gps on the truck tracks workers whereabouts so clients are charged based upon that. The man was in my house for 50 minutes. I was planning to use them on another plumbing project but I'm going to use someone else.

Marlene M.

02/10/2021 12:00:00 SA

Go with Gilbert!

Gilberto fixed in 15 minutes what a long procession of plumbers (9, if you can believe it!) could not. I even replaced my faucet 4 times. Clearly, it was not the faucets' fault.

I could cry with joy that this problem is solved. I only wish I had used Heise in the first place when I needed to replace my faucet.

Definitely recommend them.

Sal C.

11/03/2021 12:00:00 SA

Ryan and Christian came out and we're beyond professional. They were super helpful, very knowledgeable, explained each step they were taking, and thoroughly checked to make sure each replaced part was in the correct working order. Gold standard team for service and craftsmanship! 10000/10000 would recommend unless I need to call them first!

Johnny C.

02/05/2021 12:00:00 SA

This review is in regards to the ineptitude of the office staff, not the plumber or the plumber's work. I have a gas leak at the site of my heater in the basement, and PG&E told me I have to have a plumber fix it. PG&E gave me 10 days to fix the leak or the gas would be shut off. I called Heise and explained the issue and was given an appointment.

When the appointment time comes, nobody shows up. I called the office and the rude woman who answered told me they can't find me in their records. She checked with the other woman who I had spoken to make the appointment and she denied it.
Additionally, they said they don't even do that type of work. Meanwhile I just lost a week out of my 10 day deadline dealing with these liars. I would steer clear of this plumber if you can, or until they get new office staff.

Karen K.

12/24/2021

The guys from Heises's showed up on time on Christmas Eve and were able to get my shower drain cleared. They were friendly and professional. This is my third time using Heise's and I won't hesitate to call them again when I need help.

Jack R.

07/05/2021 12:00:00 SA

these guys are the real deal. they know what they are doing. I had a faucet replaced. they did a great job. minus one star for the pricing. they are not cheap, but you know the job is done right.

Eloise A.

10/01/2019 12:00:00 SA

I cannot say enough good things about these guys.

San Francisco Victorian and Edwardian houses are beautiful but they come with the joys of San Francisco plumbing, which is often as antique as the house.

We've used Heise's Plumbing 3 times now for plumbing emergencies - they've replaced a broken hot water heater and dealt with clogged sewage lines twice. They have always been highly professional, courteous, and timely. When I've had to leave voice messages, they have been returned within minutes.

They also have always come on time or even earlier, which is amazing.

Gareth K.

1/19/2021

Dave and the team were incredibly responsive, friendly and professional. Even though it was the Holidays they visited quickly to inspect an old corroded pipe, provide a quote and then quickly had the work done and done excellently. Highly recommend

Lamisa P.

7/31/2020

Called Heises plumbing to come look at the sewage back up in the basement. It was easy to schedule and the plumber(Sergio) came on time. He was professional and diagnosed the issue. However, he didn't want to fix the problem and said they are very busy and contact another company to come fix it. They can only come back 2 weeks later. Quite a ridiculous to expect sewage to back up for 2 weeks.
Called another plumber, came in and diagnosed the problem and fixed it in an hour.
Got a call from Dave and said he's going to send me an invoice for an hour. I'm quite disappointed and so he has agreed to halve the visit charge to 30 mins (which is the time plumber spent here) .
I'm quite disappointed by this particular plumber, maybe the company is good but I felt he didn't want to get into the mess.

Kate J.

1/21/2020

Helpful guy on the phone get me scheduled right away when I explained that my kid had forced a bottlecap down the bathtub drain, and validated my choice not to use a plastic-dissolving liquid you can buy at the hardware store in case of pipes further down.
Reasonable prices for a plumber.

Yelp, that's dumb. I'm not going to upload photos of a bathtub clog. Ew.

William F.

8/23/2021

We are very satisfied with the bath faucet replacement done today. They also changed the shower washers as well. They came early and worked quickly, efficiently and cleaned up the area. Very cordial as well. I'm very happy with their work.

Al G.

9/17/2020

Another 5 stars for Heise's! I call Dave (the owner) at least once a year to do maintenance and unclog our shower drain and bathroom sink before it gets clogged. My wife has a full head of long hair that always sheds. Heise's are super responsive. I called yesterday and I was the 1st customer for service this morning. Ryan was fantastic, professional, friendly and informative. He is also a good mentor to the apprentice he was with.

Farnaz -.

12/08/2020 12:00:00 SA

I have called Heise a few times. Fully trust them as they have earned my trust. For example I called once because my garbage disposal was not functioning and they explained how I can try using a jam buster wrench to get it going. And it worked! Saved me a visit from them $$ and earned my loyalty.

Andreas W.

01/05/2021 12:00:00 SA

Solid. My hot water heater failed and they came within 24 hour and everything worked!

Jeannette M.

9/25/2020

There was a problem with the valve on my toilet. I called Heise's this morning and got an appointment for this afternoon. Sergio came and fixed the problem. He is professional and fast. I highly recommend Heise's. It is worth every penny.

Ryon B.

06/02/2020 12:00:00 SA

Heise's is our favorite plumbing company. Run by Dave Heise and his skilled crew, we've always had excellent service, got worked into the busy schedule comfortably for emergency situations, over a period of many years. They are local, accessible and forthright. We've had jobs from complete relocation of laundry and garage sink installs, drain hookups and new gas lines to simple drain clog removals. Heise's is a strong choice.

Kristof V.

6/22/2018

I had a very old faucet from the 1960s that was leaking and wanted it replaced. Called Heise and they were very friendly on the phone, quoting me an hourly rate and saying it shouldn't take more than an hour to do the job.

I made an appointment for a 8:30 to 9:00 window. The guy appeared at my door at 8:30 sharp. He actually had the parts for the old faucet, and got the job done in about 20 minutes. I could not have been more satisfied!

Joseph T.

08/07/2020 12:00:00 SA

Called at 7:42am (flapper gasket in toilet tank was bad), described the problem at got an appointment between 9:30-10:30am.

Sergio showed up around 9:30am and fixed the problem within 40mins.

Shout out to Sergio--super nice/personable and gave me good details about the issue.

Maria C.

06/08/2020 12:00:00 SA

Heise's Plumbing has been my plumber for 8 years now, recommended by folks in my neighborhood. Always reasonable, prompt, responsible, trustworthy, professional. I have full confidence in their judgement. So far they have worked on my sink, dishwasher, hot water heater, fixed plumbing problems and installed new plumbing.
Highly recommended.

Dan A.

1/21/2020

My bill was $198.00 for 20 minutes and only $15.00 was for parts.
I called and was told that there is a minimum $182.00 hourly rate. If the plumber told me that, I would have had him check a few things to get my hour's worth. Maybe went to Starbucks for the other 40 minutes on me!

Rosalia R.

6/25/2018

We have used Heise's Plumbing for a few years. This summer we called them to get our toilet replaced and new exhaust piping. They are always prompt and professional. This time I met Tomas. He was quick, on time, and very knowledgeable of his craft. I can trust that Heise's will do a great job with my plumbing needs.

carol s.

5/15/2021

The plumbing in our kitchen exploded (it's only a 100 years old). Heise's was quick and thorough and did a great job, very involved job, including under sink and dishwasher, floor, ceiling and OLD exterior pipes. Really highly recommended. We've used them for years and they do not disappoint.

Linda S.

05/04/2018 12:00:00 SA

Many thanks to Dave of HEISE'S PLUMBING and to all of his employees for the excellent service they have provided to us over the years.

They are honest, reliable, and very competent. They have even saved us money by pointing out the items covered by the warranty, and by suggesting cost saving ways to manage plumbing issues with our buildings.

We cannot say enough about how much we appreciate this business.

THANKS AGAIN TO DAVE AND ALL THE EMPLOYEES AT HEISE'S PLUMBING

Kate B.

2/25/2021

We've used Heise's twice now in our home--both times were great. Easy to book; they did a great job identifying, explaining and repairing the issue quickly and courteously.

Peter B.

3/22/2021

5 BIG STARS! I very, very rarely give 5 stars, as the service should exceed my expectation. Heise's Plumbing did! Arrived on time, called before hand, professional and quality work and reasonable pricing....seriously, what more could you want?

Rob H.

9/15/2019

Had an emergency water issue on a Sunday. Called and scheduled someone to come out. No show. Called again, no show. Called again, no update. So I canceled and called my handyman. Don't recommend at all.

laurence c.

11/07/2017 12:00:00 SA

Great experience by first time customer. I found Heise's on yelp because my old plumber raised prices beyond reason. Dave returned my call in a few minutes and set up a service call for the next day. Meanwhile, I sent him a couple of pictures of the broken valve stem. He gave me a rough quote on the phone. Next day, right on time, Gilbert, one of Dave's staff plumbers, was at my door. He's a real pro with several years experience, and had the problem repaired quickly. Without batting an eye, he even did an additional frozen sink faucet replacement that I had forgotten to mention to Dave. The final invoice came in the mail, and I was very pleased with the amount charged, (including extra for the additional faucet). Heise's did a great job and I'll use them again.
Larry

Arnie - Patti G.

1/25/2018

Some plumbing problems needing three visits:
(1) Installed new washers for the bathtub fixture.
(2) Installed new faucet and spout fixtures (which I bought on Amazon) for the bathroom sink. Some issues with the pedestal sink which required re-setting it. Cleaned out nasty very difficult gunk in the drain that backed up after installation.
(3) Cleaned out bathtub drain after #2 action above caused a backup.
Costs:
#1 & #2 - $486 labor which included some minor parts
#3 - $152 labor, no parts
Maybe if I had run the bathtub water after #2 and had seen the backup, I could have had it cleared out at that time and would not have needed #3 return visit for that $152 charge. Or, maybe not.
By the way, all the visits were promptly scheduled and the times adhered to.

Johann Z.

02/02/2021 12:00:00 SA

Found Heise recommended on Nextdoor. Called on Sunday with a backed up sewer line. Received a call back immediately and scheduled Monday morning service. Team arrived within 30 min window and called ahead when they were on the way. 10 min later all was well again. Miscommunication regarding invoice was solved amicably. Great service.

E F.

01/12/2018 12:00:00 SA

Update: used ACME roofing and they subcontract these folks for roof drains. High quality work

-----

Honest good guy. Helped me identify problem over phone which was not plumbing related (oy, bigger problem!)

So I did not use this time but boy did his professionalism show through. Will use in future if needs arise.

Ricki B.

3/19/2021

Called on Thursday, got an appointment for Friday. Gilberto texted me when he was enroute, arrived early (great by me) installed new faucet, new liquid dish detergent dispenser, checked lines on purified water faucet to make sure they were clean. Efficient, great job, took packaging away with him (like that!). Professional and competent. I've used Heise's many times. Always on time and always do a good job.

Joe W.

12/14/2018

I tried to get a plumber here the next day but they were fully booked.
This morning Sam arrived on time.
The seal at the base of our toilet had worn out so water puddled on the floor.
Sam was able to efficiently seal the toilet so no more water leaked.
I was truly impressed by how fast he completed the job.

Scout F.

2/19/2019

Heise's plumbers have always come out on time or early. They confirmed one of our toilets had a problem after one of the two most expensive plumbing contractors gaslit me repeatedly telling me there was no problem. The issue involved a moving part and it could be observed visually and objectively measured. But they kept lying to me. Not Heise's. Their plumbers are honest and work quickly. The price is affordable and I don't have to wait two weeks to get service.

Robert F.

10/03/2018 12:00:00 SA

Althougth charge by the hour be careful. I have used them twice and each time the job was not done properly the first time. So they come
back and charge more. Very unhappy with Heise not getting the job
done perfectly the first time. You will end up paying more than you think.

Richard H.

6/20/2017

I've been a long-time customer of Heise's Plumbing, having used them for new construction, repairs, and the occasional clearing of a blocked street connection. Dave has his staff are always on-time for service appointments, have the necessary tools and supplies with them to do the job, and are neat and clean with their work.
I've used them for replacing water heaters, running water supply lines for refrigerator ice makers, installing kitchen and lavatory sinks, totally re-plumbing 2 bathrooms, adding a powder room, replacing toilets, installing dishwashers and disposals, and adding hot water
circulation pump, plus they were the plumbing subcontractor for a second unit installation.
I would heartily recommend them for residential plumbing jobs (I'd also call them first for a commercial job, but haven't used them myself for a commercial project.)

Erica W.

12/24/2018

Bailed me out of an emergency plumbing jam YET AGAIN this week. Dave and the whole Heise's crew, you're the best!

Elliot R.

08/05/2019 12:00:00 SA

Our house in Daly City, CA had a plumbing problem at 10:30 pm on Saturday night. I called Heise's plumbing and talked to Sam. He was at another job across the bay. He came in the morning and fixed the kitchen sink and drain pipes going down to the lower level. He was early for the appointment and was very friendly. He did a great job and left the location clean. We would call him again for future repairs.

susan c.

06/09/2018 12:00:00 SA

These guys are so great, so friendly, and so thorough! I highly recommend them they fixed plumbing problems at my home and my rental property and they're just terrific.

Linda H.

11/11/2017 12:00:00 SA

SUMMARY:
I have worked with Heise's Plumbing twice and have found them to be honest, reliable and highly knowledgeable. The only drawback is that they charge a premium for parts and an hour minimum labor (currently $152) and they do not disclose that there will be a $152 minimum service charge at the time the appointment is made or during the appointment.

DETAILS:
I first contacted Heise's after the handle on my tub shower broke off and became unusable. At the time that I called, I had already known that the part needed (to fix the issue) was discontinued and therefore no longer available for purchase. I was further warned by several plumbers that I would have to replace the entire unit instead which would result in them having to cut a hole in the shower wall which would likely result in a need to replace the damaged slab (I have 1.5 SOLID marble slabs serving as my shower wall) which would likely damage the tub which would damage my floors and . . . well . . . you get the picture. I only have ONE bathroom and couldn't afford a sudden remodel so I jimmy-rigged a handle using vice grip pliers and hoped it would last until I was able to afford a bathroom remodel. It lasted only a few weeks before finally breaking and I was suddenly no longer able to use my shower. Desperate, I called multiple plumbers, all of whom stated that they were booked up for several days. When I called Heise's Plumbing, they informed me that they were also booked up BUT referred me to a hardware store that often held discontinued parts and recommended that I check with them. To my amazement, the hardware store had the part and I was able to purchase and replace the part myself for less than $20. Heise's Plumbing saved me a ton of money and didn't charge me for that advice.

When the faucet broke again (for a different reason) almost a year later, I knew exactly who I'd call. I called Heise's Plumbing. They informed me that the soonest they could come out was about 4-5 hours later. Now, my tub was pouring water but, because of their great service prior, I knew I didn't want anyone else. So, being a cheap conservationist, I spent the next 4 hours busying myself, trying to use as much of the water as possible rather than waste it. I cleaned the car, scrubbed the garage, washed the floors, etc. The plumber (Mark) got to my house 4 hours later and I was relieved! I was exhausted from carrying buckets of water downstairs and was SO glad to see him!

Mark was very knowledgeable and efficient. He informed me that the part that needed to be replaced was a universal one and he had it with him. Less than 15 minutes later, the tub faucet was fixed. Not only was it fixed, but Mark adjusted the settings so that I could have better control of the water temperature and volume of water flow (I barely had any control before) and properly secured the unit (it used to jiggle before). I was impressed and immediately asked if they also do gas line work too (which they do) and whether I could get an estimate. Mark informed me that someone else gave estimates and recommended that I call and make an appointment to get an estimate when I'm ready to do the work. Mark then stated that a bill would be mailed to me later and left.

I was charged $260.50 for the repair ($100 for the part, $152 labor, and $8.50 tax). I was shocked and disappointed by the cost so researched it. There seemed to be a little bit of a markup on the cost of the part but not enough to become angry. I saw similar parts being sold online for around $50-80 (depending on the EXACT model which I did not know) so figured that whatever markup they charged was not enough to become angry about. But I was disappointed to learn that the labor cost was high because they charge an hour minimum labor. I was not made aware of that when I made the appointment or during the appointment. I don't find it unreasonable to have a minimum service charge but think that it should have been disclosed. If I knew I was being charged an hour's labor for a 15 minute appointment, I would have asked Mark to tighten my faucets before he left. My bathroom sink and kitchen sink faucet were both loose and I always found it annoying that the faucet would move every time I used them. Since, I couldn't figure out how to tighten them properly myself and didn't want to pay a plumber to come out to fix them, I have just been living with jiggly faucets. But, jeez, if I knew that I would be charged an hour's labor for 15 minutes of work, I would have asked them to quickly tightened those faucets. It probably would have taken them only 5 extra minutes and I would have gained a customer for life. But that's not what happened. I was surprised by a $260.50 bill a month later (it took them a long time to send it and, since I travel frequently, awhile for me to come home to receive it) and that was a bit disheartening. Overall, though, I am still thankful to Heise and would recommend them.

Peter K.

6/25/2020

Bathroom sink plugged up pretty bad. Carlos from Heise. Right on time. Friendly, efficient service. Highly recommended.

Danielle B.

4/24/2020

Of course the hole in our drain line from the kitchen sink would be in the toughest place possible. That didn't stop Heise's Plumbing from troubleshooting and finding a solution. The team was very respectful of space, hard working, and got the job done in 45 minutes. Great workmanship. You can count on Heise's Plumbing to do it right.

Chuck P.

11/07/2018 12:00:00 SA

I hesitate to give Heise's this 5-star rating because the better its reputation, the higher the demand for its services. And increased demand could lead to 1) higher prices and/or 2) it being harder to book them when I need them! But, tossing my self-interest aside . . .

Today marked the 3rd or 4th time that Heise's has bailed us out of a jam. I took off work for what I thought would be a 90-minute break from work, so I could be home for the delivery and installation of a new refrigerator purchased from Best Buy. I will spare the reader all of the details, but suffice it to say that Best Buy delivered the new refrigerator but otherwise fucked us.

As soon as the delivery folks left, I called Heise's for assistance with related plumbing issues. They were looking for an appointment tomorrow or the next day, and I mentioned that if we could get someone to come by after 3:30 this would allow my school teacher wife to rush home and meet them. That way, I would not have to take off work yet again or my wife would not have to call a substitute teacher. After hearing that, and realizing I was home from work at that moment, Heise's said sit tight for a bit, let us check something. And when I got called them back a bit later they said one of their guys had just finished a project and he could come over right then. He was there within 20 minutes. Once there, and consistent with our experience in the past, he did the work professionally and efficiently, and he was a really nice guy to boot.

Anyway, as much as it pains me to do this, I would recommend Heise's to anyone.

Kathleen D.

11/06/2019 12:00:00 SA

Overall, the company has a good reputation with a lot of happy customers. Our experience was good, but I was surprised at how expensive it was. From what I understand, they charge $182/hour and that's what you pay, even if it takes 10 minutes to do the work. Fair enough. In our case, I called about our ground floor toilet, and when their plumber didn't fix it the first time, the owner came out and fixed it quickly. While he was working, my husband asked me to see if he could look at our 2nd bathroom toilet as well, which he gladly did. He replaced a few parts and was on his way. From start to finish, maybe a 30 minute visit. When we received the bill by mail, it turns out we were charged for 1.5 hours ($272) plus parts ($30). I called to ask why the bill was so high, and was told the extra half hour was because the second toilet wasn't mentioned in our initial call. I don't doubt they are great at what they do, but I don't agree with adding extra charges with no disclosure to the customer before the work is done.

Annria R.

5/22/2018

I had my water heater break last night, with a full guesthouse! I got a referral to Heise's Plumbing and called at 8 am, Dave called me back in a few minutes. Sam Gomez was sent out with a new heater for me, and by 10 am I had water again. What wonderful service, fabulous job by Sam and he is such a lovely man. Highly, highly recommended. I will never go anywhere else again!
Thank you Dave and Sam!
Annria

Linda C.

10/23/2019

Heise's Plumbing is the only plumbing company we've used since we bought our house 37 years ago. Dave, Fred and their staff have come through for us for: replacement of old pipes to copper, leaky faucets, broken sewer pipe under house, installing a new dishwasher, toilet replacement and water heater replacements. I have to mention that all the staff that has come to our home leave it very neat. They are professional and friendly. Five star for sure.

Baron C.

1/30/2018

Had an old busted sink disposal unit so I called around 3 or 4 different businesses yesterday. This was the only one that was answered by an actual plumber, who was able to essentially help me diagnose the issue over the phone. They were very straightforward and at no point did I get the sense I was being had. They didn't try to upsell me on a more expensive unit and gave me a good breakdown of the costs. They arrived when they said they would arrive, and they fixed things up quickly and left. Thanks!

Nancy R.

9/24/2017

Very bad experience. Paid for work to be done that wasn't required. (at quite an extraordinary sum) I used the service due to its reputation and will not make that mistake again. Steer clear here and save yourself a headache, money, etc.

William S.

11/24/2017

My water heater blew up. After calls not returned, ridiculous quotes from Home Depot and other places, I looked at Yelp, bought a heater at H Depot and called Heise's to arrange a swap-out. The receptionist put Dave on the line, he only tried, for a minute, to upsellme, then scheduled me for the next morning at a great price, and offered a 10% discount for cash.
His two man staff showed up exactly on time; Tim (to the point and businesslike) and Jose (friendly, helpful and funny). They dealt with some mess and carrying that they probably didn't really need to, finished the job in record time, took the cash and gave me a receipt. I hope Dave pays them really well. He gives good phone, THEY give good work.
No reason to look elsewhere.

Diana L.

1/27/2016

I Wish I could give Mark 100 Stars! Heise's Plumbing was the third company I called after my neighbor recommended them and luckily third time is a charm. I had a small leak and water pressure issue and it was basically making me miserable. I called Heise's and told them what all the other plumbers had told me I would have to do (w/out seeing my problem). They made no opinion and scheduled an apt the next day. Mark came ON TIME and was great at explaining everything to me, told me what I could do now that would give me some time then told me what I would ultimately need to do to fix the problem. Came completely prepared to fix it all, parts and everything. In and out in 30 minutes!
As a new home owner I'm always interested in learning what the problem is and he was great at explaining and showing me everything. Mark Made me love showering again!

Tyler S.

10/20/2015

Used these guys a couple of times recently. Once was a scheduled, non-emergency, update to our plumbing, the other was fixing a leak - an emergency situation. I worked with Dave both times, he and his teams were very responsive and professional, quickly addressing the emergency situation.

Best part is their prices were fair based on other quotes, and I know they were not up-selling nor trying to find other issues to increase the cost of the job (that did not happen when talking to their competitors).

Chris Z.

12/31/2014

This review is specifically for MARK KING the plumber. HE IS THE BOMB! Specifically ask for Mark's services.

1) Says what time he will be there, and shows up on time!
2) Knows his shit (pun intended)
3) Very, very nice (and handsome to boot)

David B.

2/20/2019

We had a slooow draining kitchen sink, so I told my wife I GOT THIS! I only ended up making things worse, at least not in a flood the kitchen way. Fred showed up on time, fixed the slow drain, and fixed all my good intentions. Superior service and friendly too. Found out they also do gas plumbing work so will definitely call them if we convert to gas fireplace.

Jessica C.

11/27/2017

My neighbor recommended the company to me as he has used their service for over 20 years and has been always satisfied. I tried today and they are good: prompt, professional and fairly quoted. Thank you, Heise's!

David G.

02/07/2018 12:00:00 SA

Heise's arrived early for the scheduled appointment and the problem was fixed in 10 minutes. Excellent service from start to finish!

Kay D.

9/18/2018

Horrible customer service. We were loyal customers for over 10 years until they twice misdiagnosed an issue we were having with our kitchen sink. They refused to admit their mistake and we ended up fixing the problem ourselves. Dave was extremely rude and said he did not care that we were longtime customers.

S D.

12/06/2019 12:00:00 SA

Love this plumbing company, they were very responsive and professional. I only have 1 bathroom so it all feels a bit dire when something goes wrong. This is my new go to for plumbing needs for sure.

Anne J.

1/14/2015

Here's another shout-out to Heise's, especially to Mark. I have an old house, and have been calling them a couple of times a year for years.

Today the sink was clogged. Mark arrived right on time. is friendly to my giant, drooling dog, and unclogs the sink. Mark asks if he can do anything else, so fixes the leaky kitchen sink faucet. He's terrific.

It's often busy when I call and but they are great about scheduling services.

Susan P.

5/28/2018

I have been a customer of Heise's Plumbing in SF for close to 30 years. They converted my pipes to copper plumbing and have bailed me out of emergencies.On Friday of Memorial Day weekend, I woke up to a puddle of water on my kitchen floor. Called Heise's and was told they could not get anyone to my house until sometime between 1-3 pm. 10 minutes later they called back and said someone would be here by 11 am. Sam arrived, found the broken pipe and fixed it quickly. He was efficient, friendly, and very professional. I cannot rave enough about Heise's Plumbing.

Nell N.

8/25/2019

Responsive, professional, and efficient. I had some minor problems and needed a quick turnaround. I Great job, guys!

Emil W.

05/10/2014 12:00:00 SA

Here are the facts: Tried to fix the leaky bathroom faucet myself. I removed the knobs, tried to tighten the valves, and when that didn't work, turned off the water to the sink. The plumber from Heise's comes over, puts the knobs back on and suddenly there's no leak. He was as surprised as I was. He shook his head and said there's no problem here, there's no leak. Whatever you did, must've fixed it. This exchange took seconds. I knew that Heise's charged a $132 minimum for a service call, which may or may not be expensive. The boss called later that afternoon and said he'd bill me only a half hour even though the plumber admitted to him (and to me) that he hadn't done anything.

In other words, I paid a plumber $66 to come to my house and walk away without doing anything to change/solve any problem. Is that fair? Perhaps. Would I call Heise's again for a plumbing problem in my home or recommend them to a friend? Hard to say.

Larry T.

11/20/2017

Had a plugged shower drain I couldn't unclog for the life of me. My drain snake wouldn't fit, and the old trick of baking soda + vinegar + boiling hot water didn't do a thing. Time for Heise's, who I've used in the past.

They came out and professionally snaked it for 45 min, got all the junk out and the water drains fine now. Their plumber was as friendly and professional as could be and the price was right--thanks again Heise's!

Linda T.

11/15/2017

I called Heise's Plumbing when I had a leak in the gas line for my water heater. PG&E came out and closed the gas valve. Heise's was able to come out within a day and fix the problem. They were recommended by someone else in my neighborhood. They told me when I called that the hourly rate was $152 with a minimum 1-hour charge, plus parts. That's what they charged me. I was very happy with their work and quick response and would definitely recommend them.

Kathryn D.

9/13/2018

My toilet was backed up - ugh- and nothing I tried myself worked, so I finally called Heise Plumbing and I recommend them highly. His employee came on time and quickly solved the problem. I was using 5 ply Charmin and that was the cause of my and others problem. thank you, Heise - I hope I never have to call again about that!

Judith S.

12/10/2014 12:00:00 SA

A new homeowner, my agent recommended Heise's to install a new water heater and the accompanying plumbing to support it. I have been 100% happy with the work and the customer service I received. Dave was on time, completed the work when he said he would without any fuss whatsoever. When I called to follow up he was helpful, courteous and informative. AND when they sent the bill, they remembered to return my key.
This has been a super stressful time for me and it was so easy to work with them, I would definitely call on Heise's in the future if I have a plumbing need.

Bill M.

9/19/2017

Heise's is excellent - great reputation and well deserved. Dave showed up right on time, did a thorough inspection of the problem at hand and was able to pinpoint the issue and offer up rock solid solution. I don't really want to have another plumbing problem but if it comes up, Heise's will be the first and only call I make.

Ana M.

10/05/2016 12:00:00 SA

Best service every time we call. In the old days Dave would come out himself, but his team is just as skilled and capable. Mark arrived on exactly on time, and in 20 minutes solved the problem! I hate having to call a plumber, but I'm always impressed the once or twice a year that I call Heise's.

Maurice R.

06/11/2016 12:00:00 SA

I had such a fantastic experience with Heise's Plumbing. Speaking with Dave over the phone was such a professional, claming experience. I didn't have anything major that needed to be done: just a leaky toilet that needed to have the valve replaced, so that I could a credit on my bill from the SFPUC. The plumber came right on time and fixed the situation in less than 15 minutes, just like that. I also had the pleasure to meet Dave in-person and personally thank him for being such a consummate professional: he's just as calm and personable in-person as he sounds on the phone. Heise's Plumbing is now my go-to plumber for any future issues, and I recommend them 100%.

Ken J.

4/16/2019

I called and spoke to Dave about a problem with my sink. He told me what he thought the problem was offered to send someone out, but suggested a step for me to try first. It turned out to be an easy fix. When we've had bigger problems they've come out and done a great job. They are honest, affordable and reliable.

Candid K.

10/12/2016 12:00:00 SA

Dave is honest, knowledgeable, and professional. Both times we phoned him for plumbing issues around our house, he was able to deliver results. While the plumbing is always tricky in the older SF homes, it goes without saying that having a knowledgeable plumber on hand never hurts. We appreciate his quick response and find him to be reliable. Thanks, Dave.

Farnaz E.

01/04/2017 12:00:00 SA

Amazing service. Very reasonable price. I had a leak in my kitchen sink today and also my garbage disposal was fried. I was able to book an appointment 1 day out and get them both repaired for a very reasonable price. Thank you Gilbert!
I am programming Heise's number in my phone for future reference.

Matthew M.

6/15/2015

HEISE'S Plumbing is Wilson Properties go to vendor for all of our plumbing needs. They are professional, courteous, honest, hard working and reasonably priced! They will also come out in the middle of the night if one of our tenants are having a plumbing emergency! Your in good hands if you call HEISE'S!

Lesley B.

10/11/2018 12:00:00 SA

Been using Heises for 15 years, my predecessor for 15 more before that, for all of our apartment buildings in the city. Couldn't find a better group of plumbers (and I know every single one of them) if you tried. They're skilled, honest [unlike many plumbers who will sell you things you do not need], clean, timely, friendly.... I could go on. Very very reasonably priced!! Seems silly that I haven't written a review already but sometimes you forget about the people you know best.

Yelppy L.

4/26/2018

I called and made an appointment with Dave two days ago. Then I asked for labor warranty, he said 60 days. I thought it's very short for labor warranty so I said I'll check, means to find out what the average labor warranty should be. I didn't ask him to cancel my appointment and he didn't tell me that he'll cancel it either. I thought I still have the appointment. Today, I called to confirm it and he told me he canceled it already. I asked why, He tried to argue with me to justify canceling my appointment without letting me know by saying you said you'll call back so I thought you don't want it so I canceled it, nice customer service. He makes decisions for customers base on his own assumptions without checking with customers first. I can't imagine to have someone like him to give me an pleasant service.

Mariangela S.

4/14/2012

I have been using Heise's Plumbing for over 8 years now and have depended on them in some pretty dire situations - including sewer issues, washing machine overflows, various leaks and more. Dave is incredible and very practical - never recommending more than what really needs to be done. When we call with an emergency he will often come out himself. I have recommended Heise's to my neighbors and trust his recommendations of other contractors.

I can't say more great things about Heise's Plumbing (oh wait they did give me an awesome canvas shopping bag) and I guess I should have written this review a long time ago!

Gio D.

1/20/2016

I had a small gas leak at my moms house and PG&E turned off the gas. These guys came the next day took care of the leaking valves and were very careful making sure leaks were fixed. I highly recommend these guys and am so glad my neighbors recommended them!

Will C.

8/13/2008

I needed a re-piping on a gas line for a fireplace installation and after calling a couple of plumbers for estimates and having a couple more come by for a real estimate (including Heise) I decided on Heise.

Why? Well they were reasonably price (one plumber gave me an estimate 4 times as much as Heise), came by for the estimate during the time scheduled and it was obvious during the estimate, they knew exactly what had to be done.

i paid exactly what was provided as en estimate, the work was scheduled and completed in a timely manner, professional, friendly. They are my new plumber.

Heather S.

4/19/2016

I have used Heise's Plumbing 4 times over the past 8 years. Dave, the owner, is fantastic and so is his crew. He has done a variety of projects like moving water line in kitchen, replacing a toilet, and installing a utility sink in the garage. Dave does not cut corners and does the job right. He personally came out to assess both of my big projects and then assigned the appropriate crew to do the work a few days later. He is responsive and trustworthy. I highly recommend contacting him for small or large plumbing projects.

Tom F.

1/17/2012

I just had Heise's plumbing out today to replace my hot water heater. Dave came out and diagnosed the problem, he came up with a solution that allowed us to save about $1,400 and do a safer job than what we currently had. He was very creative with a solution.

Fred the plumber came out and did an excellent job. He's tidy, quiet, respectful. He worked very quickly, cleaned up including wiping up the garage floor. He worked straight through, rang the bell before he shut off the water, giving us time to shower before the hot water heater was removed. His sister is the woman who answers the phones. Some call her gruff, I would say she's direct, efficient and knowledgeable.

I used Servadai plumbing until they retired and have been looking for someone I can trust and who charged a fair price for excellent work. Heise is my new plumber. Period. They are prompt, courteous, serious, concerned, they're like doctors used to be.

To those who had a bad experience, I tried Bell, Ayoob and Perry, etc and was very disappointed. Heise is a breath of fresh air, I can't imagine if you had told them your concerns that they wouldn't have made it right. There was a mistake on a bill I received a couple of months ago. I called up, they looked into, called me back and fixed the bill. Explained why there was a mistake and apologized, like real, normal people. It's sad, but that makes them excellent in today's marketplace. They do what used to be called a good, honest day's work for a fair price. Thank you Dave and Fred and your sister and the other plumber who came out before to unclog my sewer, you are GREAT!

Kevin W.

05/03/2018 12:00:00 SA

Gotta love Heise's . Mark told me I needed new popups and I took his advice. He came back and put them in with perfect adjustment. He also promptly fixed a shower leak. All done quickly with no problems. And he kept things clean. No fuss no muss.

Joe M.

12/30/2008

If you are a Yelper, then there is probably about a 100% chance you are familiar with terms like: Old School Standards, High Standards, Craftsmanship, etc. Those are only a FEW to describe Heise's Plumbing! In fact, I find myself scrambling between the time I telephone the office to the time of arrival!

Why?

Because WITHOUT A SHADOW OF A DOUBT; THEY ARE ON TIME! PERIOD! If anything, the Three out of Seven (3 of 7) occasions I have had them in my buildings they weren't on-time in that they were a few minutes EARLY! How much better do you get than that? Not to mention contractors' are generally late and AT BEST are a little behind. Still haven't even covered the quality of work...
...Well anywhere from work habits right on up to material... I'd say an A is at MINIMUM credit due. Though realistically an A+ or better is more like like it!

Thank you for reading!

William G.

11/07/2016 12:00:00 SA

I had several estimates for some plumbing needed to bathtub drain, I selected Heise because I live in the Excelsior and I like to patronize near-by/neighborhood business. Their estimate came in low and the work was done on time and by proprietor. I will definitely use them again whenever plumbing issues arise. Glad I found them.

Aaron C.

1/13/2010

I've had Heise's Plumbing out to the house two times now. Each time a different plumber, and both times top of the line service at moderate prices.

The first time was to repair a below sink drain pipe which had corroded and broken. The work was fast and professional and is operating like clockwork. They even went above and beyond, replacing the drain plug mechanism.

The second was to replace our water heater in an emergency. They showed up an hour after I called, replaced the water heater, and even traded out some old galvanized pipe for copper. When I got the bill, I was pleasantly surprised to see that they had billed me the amount of the estimate, even though they'd done more than promised.

The next time some plumbing breaks in this ancient house, Heise's will be doing the repair.

SFguy D.

01/03/2012 12:00:00 SA

Dave and his crew are the best.
I've had them do numerous plumbing jobs around our home over the years. This review is long overdue. The various jobs culminated in his repiping our entire sunset home summer before last when we finally swapped out the old galvanized piping for updated copper. They took care of everything from the permits to putting back the grass on the trench that was dug out to the municipal service line by the street.

They charge a fair price. When I priced things long ago, I found that you could find others who would quote cheaper prices and such but you get what you pay for. Dave et al are always on top of their game, understand and can explain what is needed and how it should be done right and then complete the job as outlined. Unexpected things do come up like when Jim was putting in a new sink in our retiled bathroom and our outside siding turned out to have dryrot and disentegrated when he worked with it. However, he made sure I knew what was going on and went the extra mile to put a caulked temporary piece of wood over the hole to act as a secure temporary barrier.

I think one indicator of a business is how long the team has been working together. Dave, Jim, Fred and everyone have been together for what seems like forever. That speaks to their not being a fly-by-night outfit and being a business who will be there and stand by their work for the long haul. It also says something about the team treating each other fairly and being happy to work with each other.

As others have noted, the lady who handles the calls in the office, once Dave has gone out to job sites after first thing in the morning, can sound a bit gruff sometimes, but she seems to be a softie under that harder exterior. She's very responsible about making sure that people get their issues handled and followed up on. To me, that's what's most important.

Thanks, Heise's! I don't think you'll go wrong working with this gem of a team.

P.S. I just have to add that I had to chuckle over the 1 star review below where the customer was having a hot water heater replaced and also complained about being charged for parts when 'perfectly ok' original parts could have been reused. Personally, I don't want older stuff stuck back into the system that's being redone. I learned this long ago, about being penny-wise and pound foolish. It would be just one more cog in the system that is a potential weak link and ready to fail sooner.

Kathleen G.

11/06/2012 12:00:00 SA

I am a Real Estate Broker I sell, buy trade and manage buildings, help clients prepare properties for sale. Keep rentals in good order.

When my trusted plumber retired, I hired the company who bought their book of business. Big Mistake,

Then I found Heise's Plumbing. Lets hear it for Dave and his group!

Hurray. Honest respectful, reliable, dependable. fair. As good as it gets.

In life its your your dentist your plumber, your attorney and your CPA. y
That is the big 4.

Kevin H. T.

10/04/2018 12:00:00 SA

The best plumbing service ever. On time, professional and friendly. Don't hesitate to call them for your plumbing needs. Sam did the job quickly and explained the results. Feel comfortable knowing that Heise Plumbing is available for regular and emergency services. Now I can relax for any future plumbing needs!!

Mike G.

03/10/2008 12:00:00 SA

Had a drain back up in the basement today. Got Heise's name here on Yelp and called them. Am I glad I did!

The ever present Dave answered the phone and after doing some quick problem solving over the phone (figuring out how big a job it would be), told me someone would be there between 3 and 4 PM. Dave called back a little while later and asked if he could have someone there between 1 and 2 PM which I agreed to.

At few minutes before 1PM my dogs starting going crazy. I looked out the window and there was the plumber standing outside. Plumber was in and out in 40 minutes. I mentioned to him that I was paying for a hour of work at the minimum and asked him would mind checking an outside drain for me. He cheerfully said he would and found a tennis ball that had somehow gotten in there when the grate was off ($#@#$%$U% dogs!).

Heise's charges $120 per hour with a one hour minimum. Don't know if that is reasonable but I am happy.

To recap:

Someone actually answered the phone at the business instead of getting routed to a service.

The person spoke clear English.

Plumber showed up on time.

Plumber was pleasant.

Work got done quickly.

Nuff said!

Kay D.

05/12/2017 12:00:00 SA

I have used this company for 12 years and the service has always been high standard, until this past week. I called last week because the aerator was overflowing when the dishwasher was in use.
When the repairman (Mark) came he worked under the sink using a snake, telling me it looked like maybe pasta was the issue. I am celiac, there is no pasta in my house. He finished and left, I ran the dishwasher and the aerator overflowed. I called back for another appointment and told the receptionist that the problem had not been resolved. Today Mark came out and said Oh, you stopped it up again. I told him no, it didn't work right after he left, that it was not fixed. He said no, you had a sink stoppage, it was on my work order. I told him that I did not call in about a sink stoppage, it was the aerator overflowing. He apologized, and I said that I did not think that I should be charged for the return service call. He said he would talk to the office about it. After he left, I received a phone call from Dave, he said he would not argue with me, but I had a sink stoppage. I told him that if there was a stoppage it showed not signs of one and that I had called regarding my aerator. He forcefully responded that I had a sink stoppage, and I said well, why didn't the first service call repairman resolve all the issues. I said to him that I had used the company for 12 year and never had an issue, he responded that he had been there 4 years and he did not care. He then told me that I would not be billed for the 2nd service call but next time.....I interrupted and said that there would not be an next time, he responded that was just fine. OMG, I work for a painting contractor in the city and we strive to please our return customers, I would never speak to a loyal customer or any customer the way Dave spoke to me.
Update: Dave just called back, he apologized and went on about what an awful day he had had (which was the exact same thing the plumber had said about his bad attitude). Dave said that he does not respond well when someone pushes him, I told him that I had not pushed, I also told him that I was writing their Yelp review and I would include his call....it has been included.

Becky T.

03/02/2018 12:00:00 SA

My hot water heater broke and I called Heise's. They were able to send someone the same day and they were very affordable.

Cecily B.

05/02/2011 12:00:00 SA

If you ever need a plumber in San Francisco, call Heise's.
They are prompt and reliable, courteous, do excellent work at reasonable prices, and they get back to you promptly if you call or e-mail with a concern about the job. They are super-honest: when our permit cost half of their estimate, they only charged us that half.They also clean up after themselves - most of the time.
Ours was a big project: replacing a major water line on a 1925-era building. Heise was our winning bid, and we are glad!

J J.

08/09/2017 12:00:00 SA

Used them twice before and they did a serviceable job. Tried to use them for a 3rd job, no return call. I guess no reward for repeat business.

Mark S.

1/21/2016

Heise's did a complete copper replumbing of our house when we bought it almost thirty years ago and helped us numerous times over the years. Yesterday, the water department showed up unexpectedly and said we had a leak on our side of the meter and they were going to shut off our water unless we could get it fixed that day. I got on the phone with Dave at Heise's and although he it was a big stretch, he was able to find some of his workers to come that afternoon and take care of it so we wouldn't have our water shut off. This above-and-beyond service seems the norm for the folks at Heise's.

M E.

01/06/2016 12:00:00 SA

My realtor pointed me to Dave to get some help on a clogged sewer drain, and while he told me right out that he was solidly booked, he also pointed me the in right direction.

Dave asked for my address, and even looked through his calendar to see if he could make it work to have his machine came by (4 stars already for going above and beyond).

Once I clarified with him where the problem was - which was paper coming out of the square curb-side vent - he directed me to call 311. Apparently it's the city's not yours to deal with. And super easy - they'll send someone out in 24 hours. Good to know! (5 stars)

Thanks Dave for going above and beyond.

Susan G.

7/17/2018

I called because my kitchen sink wasn't draining and told someone would come between 2 and 3. Tomasz showed up on time and fixed the problem. He was friendly, but go to work right away. He didn't even mind when he was almost finished, my 2 Golden Retrievers came in from the yard for some attention. I am very grateful that can use my kitchen sink already. I was thinking I'd have to wait until tomorrow to get it fixed. This is the 2nd time Heise's came to our 1908 home so quickly. I highly recommend them.

Marie M. C.

02/10/2015 12:00:00 SA

Heise's Plumbing is the only plumber I've used for many, many years. I have an older house, built in 1945 -- so, sadly things breakdown. *Sob. But Dave Heise and his crew are the best. I only wish I didn't need their services so often.

Johnny T.

12/08/2017 12:00:00 SA

I can't imagine anyone better. Dave and his plumbers do great work. Dave has so much integrity, finding ways to defer them making a house call if there's a less expensive fix. Wow. Great!

Carisa A.

9/26/2014

I called to try to get an estimate and the lady who answered the phone today was rude. She didn't sound friendly and seemed like she was in a bad mood. Instead of saying politely that a plumber would call me back, she was just very abrupt about it and didn't seem to care or address my questions in a professional manner or like someone who has great customer service skills. Not to mention when she couldn't hear me, she gave me a response in a tone that sounded as if she was annoyed. HIRE A NEW PHONE REP HEISE!! Your front person is always your company's first impression. She's not a good one!

Cacao S.

08/04/2016 12:00:00 SA

These guys are great! Small local family, very trustworthy and competent. Great for all manor of plumbing projects. Over the years they have helped me with projects large and small on several properties. The few time they were unable to help they gave me great referrals. They are definitely my go to for plumbing problems.

Shane C.

7/22/2015

Dave and his crew are great. They're are go to people for water heater repairs and replacements, snaking drains etc. They do it all. Their prices are fair and they treat their employees well.

Mike A.

9/18/2017

Extremely impressed with Heise's Plumbing! Dave met me at the Bldg. and explained the proposed work for a 30' rear pipe going into the kitchen of 3 flats. He provided a proposal within 3 days, which was less costly than the two other bids I received. I choose Heise's and was very impressed with the work - the entire job was done in one day, and was done with minimal intrusion to the tenants. They also were the only Plumbing Co. that did not need scaffolding to do the job - saving me $$$. Their work is very clean and Dave is very patient when explaining things. He returned calls when I needed to speak with him. I will use them for all future work and I most highly recommend them. In essence, their work is high quality and their prices are very competitive. Look no further.

S. M.

07/12/2016 12:00:00 SA

Good service but a total rip off. We hired them to unclog our sink- the plumber was at our place for less than 15 minutes and we got a bill in the mail for $150. That's their minimum charge. NOT WORTH IT FOR SMALL/MINOR tasks.

Heidi S.

3/29/2015

Good service and trustworthy. I will use Heise's as my plumber of choice going forward.

LaVonne J.

10/11/2017 12:00:00 SA

I needed Heise's recently for two different plumbing jobs. I'd only used them one other time after my former plumber retired. I am so impressed. The jobs were scheduled in a timely fashion, the workmen show up on time, the work is done efficiently and they clean up afterwards! And the repair works and lasts. My father raised me to look to small local businesses and he is absolutely right. Thank you Heise's.

Lyn W.

4/17/2015

Heise's prices are very competitive and their service is the best! There is need to shop anywhere else for a plumber! I was very impressed with their responsiveness and professionalism and I am so glad I found these guys on yelp.

Jesse R.

5/20/2008

I've used Heise's a few times for my business/cafe
They're prices are not low, but who's are?!
More importantly, they were prompt,honest and had integrity.
This is what you want.

Deborah H.

9/19/2009

I love Heises plumbing. I called up and got the owner telling him I needed a new water heater and asking him to give me an estimate. The plumber who just left my house told me i needed a new water heater and quoted me $1700.00. Heises came out to my house and told me I didn't need a new water heater but a $1.40 valve. They saved me a lot of money. There is nothing better than an honest company. You can trust Heises. 3 years later they replaced a pump for me and did a great job at the quoted price. No add-ons.
Deborah H.
Noe Valley, SF

Erica G.

4/28/2010

I've had a few interactions with Heise's -- all positive. Once Dave came out and looked at my leak and told me I didn't need his services; I could fix it myself, and he told me how. Another time he came by when I was out of town and fixed a leaky sink for my housesitters.

Recently he came by because my tub was leaking into my downstairs neighbors' ceiling. He spent about a half-hour with my neighbors, testing and recreating the leak. Then he spent 20 minutes talking to me on the phone about it, telling me about the possibilities and how he planned to address it.

On repair day, he sent Fred out. Fred looked at the tub and sussed out another possible solution to the problem that would not involve opening up my neighbors' ceiling. He asked me whether it was OK to proceed with his theory, cautioning me that if he was wrong, it might cost me a bit more in the hourly rate. But if he was right -- and he was 95 percent sure he was -- we could avoid opening their ceiling. Naturally, I went for it. He was right, and that savvy, considerate plumbing saved me a bundle. He told me he does plumbing as if he were in his own house, and I agree! Dave told me he's had his crew for years, as opposed to other companies with higher rates of turnover. I've worked with those other plumbers as well, and the Heise difference really shows. Thank you, Heise!!!

Paige W.

2/22/2017

I called today and Heise's Plumbing rearranged their schedule to help me with a leaking toilet. Sam showed up about an hour later (10 minutes early) and got right to work. It ended up being more difficult than initially thought but Sam was eager to do the job right. They seem honest and I plan on using them in the future.

judah m.

8/27/2012

The gentleman who came by the house was very nice, and once he established that not much could be done, he did what he could & helped me clean up.

However, the minimum charge is for ONE HOUR and he was in my house for max 15 minutes. I wish I'd been warned that even if he couldn't help, it would be a minimum of $132. That's a lot for someone to help me clean behind my fridge.

Brittany W.

3/20/2015

I was very pleased with this company. They were both kind and professional. They scheduled me the next day and we were lucky to get Mark. He arrived early which worked perfectly for us. Was in and out quickly but not without cleaning up after himself. I highly recommend them!

S C.

9/28/2017

I had great experience with Heise's Plumbing. Dave was very courteous on the phone and sent someone right away. Mark was very professional and quick. I had to have another service call to have a pipe repositioned. The sink was pooling water and Dave sent someone right away and the problem was remedied quickly. Fred did an amazing job consistently polite and pleasant. Heise's Plumbing stands behind their work. I would not hesitate to recommend them to our friends and family.

Miss Tina Sparkle S.

2/15/2016

I am appalled with their service. They came out to our home in November 2015 to repair our water heater (which they repaired the previous year) & to fix the hot water for our bathroom sink. Our water heater was repaired satisfactorily but I had to call them later that day because our bathroom sink was still dripping water into our sink bowl when the faucet was closed. They came back to repair it the following day but ever since then our pipes have been making noise. This morning I decided to clean out our sink. My go-to items in front were fine but as I reached further for the not-often-used items I noticed that the bottom of our sink cabinet was dipping, everything was soaking wet, & there was mold 4 inches going up the sides. I turned the cold water on & nothing happened. But when I turned the hot water on, a thin stream of water started pouring from the pipes. We didn't have any of this damage when Heise's Plumbing came out after Thanksgiving 2015. I'm pregnant so I have to wait until my husband can clean out the sink & dispose of everything. Our entire fixture will have to replaced & there is structural damage to the floor. Our $300 + repair job has just turned into a major project & health hazard.

Jen Y.

01/05/2016 12:00:00 SA

The reviews on yelp looked great, but I couldn't get past the rude, cranky receptionist. I called to get an estimate of what it would cost to unclog a couple of drains, as well as their availability. The woman answering the phone was so unpleasant and unprofessional that I decided not to bother and will go with another plumber.

Kat D.

04/10/2015 12:00:00 SA

Needed services pretty quickly contacted Heise's Plumbing they were able to assist and resolve my plumbing issues. Very happy with the service, they were on time and very professional. I would recommend their services.

Patrick R.

7/24/2015

Thomas came out to help my client install copper water lines and a drain for a washer as well as a water heater. He also installed 4 faucets ( 2 in the kitchen and 2 in the different bathrooms) and a garbage disposal.

As happens with many construction projects, there were the spatial challenges. Washer sticking out too far from the wall or bathroom faucet that I bought that was too high and wouldn't clear a shelf. Thomas maintained a good attitude and quickly resolved the problems.

I have been around construction for a while and have picked up quite a bit of knowledge. Thomas on the other hand, greatly advanced my knowledge about little known fixtures (like a bottle p trap), best plumbing fixture manufacturers and best plumbing supply stores to shop. I picked up at least 4-5 new things about plumbing repairs or supplies which makes me more knowledgeable.

This is a seasoned and highly experienced plumber. I might add that he is a pleasure to talk to, smart, funny and fast.

2 Thumbs Up!!

Britton J.

4/30/2014

Heise's has been my go-to plumber for years and I owe them a five-star review for the service they provided yesterday. So, I'm in the shower and the water starts cooling off, to the point that I've cranked the cold water tap all the way off. Not good. A trek to the basement reveals that the hot water heater has died and leaked all over the floor. Not good. So I called Heise's and they were out with a new heater within about an hour, and it was installed in less than 90 minutes. These guys are consistently great.

Mark K.

11/25/2014

Heise's saved my butt again. Professional all the way. Got a same day appointment. Mark showed up on time (actually a bit early). Repaired a leak and swapped a faucet fast. Thanksgiving won't be endangered!

Cindy O.

05/10/2017 12:00:00 SA

This is the second time I have used this company and I would not hesitate to use them again or recommend them. I called yesterday for no less than six nagging plumbing problems at my house and they were able to fit me in today between 12 and one. The tech showed up at 12:40 and was out of my house in 26 minutes flat and fixed absolutely everything that was problematic. Thanks so much for your prompt and excellent service.

Frank C.

11/19/2015

Heise's came highly recommended by a neighbor of mine. Tried twice to call and on both occasions the female answering the phone was short and curt. I guess I'll just have to plan my sewer blockage a little further in advance if I need to call Heise's again.

Kev B.

10/08/2007 12:00:00 SA

I'm not trying to be contrary with my reviews and trash companies that have straight 5 stars, but this is my experience. Called and spoke to a non-plumber person, explained problem and was told someone would call back (they didn't). I called back 2 days later, this time managed to speak to plumber, explained problem (I recently discovered I have a live gas line in a live electric light fixture - need someone to cut the gas line and cap the pipe). Guy came around next day, told my wife he didn't see a problem with electricity and live gas line running together, went into my loft and couldn't find the gas line (staring him in the face, only a blind person or an extremely apathetic plumber could miss it), complained to my wife that it was dirty in the loft but said he'd call back tomorrow. Never heard from them since. Truly pathetic.

Kai C.

6/14/2012

I went with Heise's Plumbing because that's why my landlord told me to use. Worst mistake ever.

My kitchen drain was very slow/clogged and Heise's Plumbing dispatched a guy to my apartment. He obviously was not happy with the difficulty of the repair and was swearing up a storm, complaining about the old piping in my building. After about 1.5 hours of complaining under his breath, he said he was done and the issue was that standard kitchen grime from the past 25 years.

About a two weeks later, I noticed a bad smell coming from the infrequently used cabinet to the right of the sink. I open it up and everything is covered in nasty, foul smelling black water. Apparently he didn't properly seal the cut he made in the pipe and it had leaked all over the recently remodeled cabinet. I had to call another plumber to come in a rectify the issue and upon surveying the situation, he commented on what a poor job was done and shook his head when I told him it was Heise's.

A few weeks later, I go out the back stairs to throw out trash. The entire landing/staircase is covered in pigeon sh*t despite having bird netting everywhere. The problem continues and today I discover that pigeons have been getting in because Heise's cut through the webbing to access some pipe on the outside of the building. Of course he didn't mention that at all or make any effort to repair the netting.

All in all, shoddy/incompetent work done by an angry, unmotivated plumber that has resulted in considerable damage. Stay away from Heise's....

Jairon F.

3/28/2015

I have never written a review on Yelp but had such great service from Heise's Plumbing I felt compelled to do so. I called early Friday morning, had an appointment for 11.30AM the same morning to fix a very messy, very clogged kitchen sink. I got home at 11.35 and Thomas was already here and hard at work. He quickly diagnosed the problem, made the fix and gave me suggestions for it not to happen again. Not only did he take pride in his work and the company he works for, he is very friendly and we had a great conversation.

Thanks very much to Thomas and Heise's Plumbing!!

Marina F.

3/28/2014

Reliable, trustworthy and honest. Have used them for going on 10 years now for small things like clogs to bigger projects like re-piping the building with copper pipes, and I have always been pleased.

Aaron G.

11/19/2012

High ratings here, so I decided to give them a go.

Turns out that they mis-recorded my house number in their contact system. The gentleman who came out went to the wrong house, called me, and found it ok. Said the invoice would be in the mail on the way out.

A month later, no invoice. They apparently never corrected the house number in their contact system. I got a phone call from a guy who sounded like he was going to break my kneecaps. Lucky for me, he still didn't have my correct address. Waited another five days for the bill before figuring the situation out.

Called in today to correct the issue, and there was no admission of guilt or apology. Somehow this one was on me.

They may even be good plumbers. I don't know...but I'm never going back.

David F.

01/09/2012 12:00:00 SA

I would have loved to give this business a better review: they were prompt in scheduling, the plumbers were friendly and they eventually solved my plumbing problem. However, the boss needs some lessons in customer service. Dave mailed me an exorbitant bill with no explanation. It took several calls before I found out he was overcharging me because the first plumber he sent over misdiagnosed the issue and had to come back with different equipment. This still didn't work, so 2 more plumbers were sent over with the right tools who fixed the drain in about 45 minutes. Dave insisted I pay for all 3 of the plumbers' time, which cost me double what the job should have.
Never again!

beth R.

08/11/2015 12:00:00 SA

Horrible customer service over the phone. The woman literally sighed at me and had the most pandering voice when I asked her to clarify a simple fact. I never even made an appointment due to her rude comments.

Keith H.

2/13/2009

I called Heise originally on a Monday and was told that a technician would call me later that day...no return phone call. I called the next day to ask for an estimate for an approximately $500.00 job. The appointment was scheduled, and then was changed at the last minute.

More importantly, after Dave Heise did show up, he said he would get back to me with an official estimate....that was over 3 weeks ago! I guess business is so good they can afford to blow people off????

James D.

6/25/2007

I manage property in San Francisco, and could not tell you how many times I have been ripped off by plumbers, until I discovered Heise's Plumbing. Dave and his crew are THE BEST! The only company I know of that I will trust! If you find yourself needing a honest, reliable, dependable, and attitude free plumber... give Dave and his crew a call and you too will find your new [plumber's helper}.

sara m.

02/07/2008 12:00:00 SA

We've called Heise's twice. The first was to snake a toilet and a shower drain. They serviced our call same day and quickly finished the job. The second time, we had a flood in our kitchen due to the blockage of a drain that our washer, dishwasher and kitchen sink ran to. We called them late at night and they promptly called back. And after getting a call back from Dave, he advised us that he would come the next day. The next morning after calling him back, he told us he was booked and couldn't come to our house. I felt annoyed. When you are having a crisis at your house, you want someone to follow through on a service request or tell you they can't do it. Waiting on someone's back burner is not really what I'm scheduling, if you know what I mean.

colevalley g.

01/12/2009 12:00:00 SA

I had heard good things about Heise's Plumbing -- From Yelp reviews as well as from a friend who referred me to them directly. However, I had a bad experience.

My experience was caused by a single (I presume) inexperienced plumber. Giving them the benefit of the doubt, he may have been replaced by now, but read on for my review.

I called them to fix three things: A leaking washing machine, a leaking bathroom sink and a slow/low-flowing kitchen faucet.

Let's start with the bathroom faucet, seemingly a minor thing. This took three visits to resolve and left me with a damaged finish on an expensive faucet. First he had to come back because he didn't have the right part. After the second visit, it was still leaking so I called them back and they sent the same guy. He told me that he hadn't tightened it as much as he could because he was afraid that he would be blamed if he damaged the faucet. In fact, he had already damaged it by creating wrench marks in the chrome plating through to the brass on his previous visit. He also said that it needed another part at the spout, but said I could just get it at Cole Hardware rather than fix it himself.

Next the kitchen faucet. He told me again to go to Cole Hardware rather than try to fix it himself. If I knew how or had time to do it myself, I wouldn't have called a plumber!

Lastly, the washing machine drain. For that, he routed the drain pipe but said it probably wasn't fixed and that the real problem was where the rubber hose connects to the washing machine but that he wasn't allowed to work on that because it was connnected to the washing machine. The laundry area continued to flood for the next several months when I had the time to sit and watch it, The problem WAS the drain pipe, which is still apparently clogged because you can hear it fill up when the washer is draining and then it overflows...

Again, maybe it was just a problem employee who has been replaced, but my experience was not good.

Emma S.

6/22/2017

Heise needs to snake the stick out of his rear end and get some mental help. I had one of the worst days of my life today: some highlights included working 12 hours after getting no sleep, having a procedure done during lunch that left me in agonizing pain, nausea, coming home to my apartment COVERED in dog diarrhea, cleaning up said mess with paper towels and tossing one especially gnarly one in the toilet (you're truly not supposed to throw raw waste in the trash ppl, not saying that I never do, but I felt really bad throwing this gross of a thing in my complex's trash) and when I flushed, it clogged the toilet worse than I've ever done. I called Heise and didn't reach him, left a message and he called back pretty quick. He told me well first of all, shame on you! I thought he was kidding, I waited in silence because I didn't find it funny, but then it became clear that it wasn't a joke. He proceeded to say I mean, idunno, it could be in the bowl or in the pipe. Uhm. Ok. So I replied I'm sorry, what? And he said I don't know for sure but it's either in the pipe or the bowl. I couldn't believe my ears, what THIS a weird joke? I said Oh um, I wasn't calling for advice on it, I'm looking for a plumber and he sounded like I just told him his mother was a bit*h and said oh well i don't know, I couldn't come out there til like maybe tomorrow or who knows so, because this guy is evidently either bored, a sociopath or both, I said oh ok, I'll find somebody else and he replied you will and hung up. Oh my gosh, seriously steer clear of this guy, what a complete psycho. After everything was said and done, GENERAL SF PLUMBING graciously helped me over the phone at not cost and I was able to resolve my issue quickly on my own. If you need a plumber, I recommend Yevgeny at General SF plumbing 650-303-1515.

Christine H.

3/19/2012

No, I did not receive a freeby for writing this review. However, I am writing it because I was not charged for a service call by Dave. My tub drain was clogged, and another plumber had charged me for unclogging it - a solution that lasted only a month. When Dave came in, he found a bizarre situation and honestly admitted he had not seen a tub like that in 40 years. He could have done what the last plumber did - come up with a surface fix, and take the money and run. However, he did not. He recommended that I contact the contractor (relatively new construction) and get someone familiar with how the plumbing was installed. He then refused to charge me for the visit. For that, I will be a repeat customer.

Jen L.

10/17/2013

We had a great experience with Heise's Plumbing. We had multiple bids for a small job (gas line and heating vent for dryer) and their price was not only competitive but they were hands down the most knowledgeable and reliable choice.

They were able to do the job quickly and safely. We will definitely use them again for all plumbing needs. I highly recommend them.

Barbara B.

11/07/2016 12:00:00 SA

I can only second the good words others have posted--quick, reliable and knowledgeable. I had a sewer clog recently and they sent a team the same day and work was done properly. When I called for advice about a secondary problem, Dave came out himself the day I called. There was no additional charge. I have also used the company for indoor plumbing problems with the same successful results. This group is a true find--you will not do better!

Rebecca O.

11/01/2016 12:00:00 SA

Fast, prompt, expert service. Just had a new water heater put in and everything works beautifully. Thanks you to all the Heise's crew.

John B.

10/10/2013 12:00:00 SA

We had a leaky kitchen faucet which they came out to fix. It needed replacement so I went out and bought a high quality faucet that I knew my wife would like. They replaced it the same day. A few weeks later the new started leaking. Of course it wouldn't leak when they came out so there was not much they could do. I had them out a 3rd time because it started leaking again. They finally found the new faucet to be defective. The last time the owner came out to be sure we were satisfied.

Each time they came out immediately and never charged us for the visits. There work and customer service is tops. If you're looking for a great plumber, Heise is your answer.

Swarup B.

6/29/2007

we had a problem w/ our toilet in that bolts holding the bowl and tank were leaking. after having bell plumbing come in and tell us that we need to replace the entire toilet, we looked to other options. i brought up my trusty neighborhood yelp on my browser and gave the chaps a call. a nice guy named fred came over and very happily replaced the bolts on the toilet, educated us why the problem happened in the first place and cleaned up the area after the work was done.

we asked him to check on 2 other problems we had, a constantly dripping 2nd toilet and a sporadically dripping kitchen faucet. for the toilet, he immediately figured out that flapper was the problem and brought up one that he had in his truck and replaced it. he also told us that he lowered the water lines on both toilets as the higher water line would eventually cause problems.

for our kitchen faucet, he saw that we need to replace the cartridge but said that would cost about $100 for parts so it might be wiser to look into buying a whole new faucet as it might cost just a bit more and it'll be better to get a new faucet over a new cartridge. he left the decision up to us and said they'd be happy to either to replace the faucet or the cartridge.

the cost was about $103/hr plus parts which probably is a bit high but the level of service was worth it and i didn't feel that we were getting jacked like bell was trying to do.

Xio H.

10/06/2016 12:00:00 SA

In March 2016 my house had a pipe leak. told Heise's Plumbing that the leak was not an emergency, but it didn't matter. My little problem was treated as an emergency because I had someone at my house within two hours to assess the problem, and a plumber was in my house to repair the leak one hour later. I fully recommend this company's plumbing service.

Jenny R.

11/30/2009

These guys are awesome! I've called them many times and I've been meaning to write them a review for some time. On three occasions they talked me through the problem over the phone so I could fix it myself, and I really liked that they didn't try to make a quick buck instead. The times they have needed to come out to fix something I was always able to reach someone on the phone, and they had same-day service. I've also found them to be reasonably priced. Today we had to have our water heater replaced, and the guy that came out was really nice, arrived on time, and did a great job. I highly recommend them!

Dot M.

1/25/2017

I had to really think about how many stars I would give this review, but the security issue is why it earns a one vs two: they left the door open on two separate occasions in SF. Two visits also warrants the lower rating. There is nothing more irritating than a go-back. Go backs are a complete waste of valuable time. We hired Heise to install two hot water heaters. The response time for a returned call was less than adequate, the plumber tried to reschedule last minute and then ended up late. When he left, the street door was left open to the downstairs! Then we had no hot water to the washer. The pipe also needed to be straightened out so they had to fix that on visit #2. They had to partially drain the hot water to do fix the pipe adding to our expense for electricity and water. They got water all over the floor which was plywood and didn't have a blower in the truck to dry it, so they left it. I had a gut feeling about the door so I circled back and as predicted, he left the door open again. I texted a picture of the open door and didn't even get a sorry. I was late picking up my son as a result because I had to go back inside and check the back door which was closed, but unlocked. Sloppy and expensive.

adam s.

09/04/2012 12:00:00 SA

One of the secrets to a happy life is to find a good plumber, and Heise's is the best I've worked with. Ignore any grouchiness, they're very very very good, super honest guys, do solid work, *very* creative at solving problems and drop by on a moment's notice for jobs big & small. Please say hi for me-- Dave, Fred & team are the nicest guys once you get to know them.

If you have a clogged toilet, you can save money with some cheapo rooter company, but when you need a tricky installation, upgrade or replacement, Heise's is terrific.

Dan B.

10/08/2010 12:00:00 SA

I own a 4 unit apt building in Potrero Hill. Heise's has helped me out over the years with consistently great work and clean/courteous service. They are prompt and fair, and never seem to try to expand the size of the job like many plumbers. Now, I trust them completely and know that they'll solve my problems and do it for a fair price. This means I have happy tenants and that is worth a great deal. Heise's rules.

Max T.

5/16/2011

The contractor who was working on our house managed to cut a gas line looking for a leak prior to a gas inspection. They left us with no gas, a garage full of dismantled gas pipes and a fairly high repair bill to fix. I was feeling a little suspicious after all this so researched Heise's plumbing and saw they were well rated for gas. Long story short, Heise's did a great job fixing the damage for a fair price at short notice and got my job card signed off with no problems. Highly recommended.

Will B.

7/14/2011

I called and spoke to Dave at Heises Plumbing and he was super professional and friendly. He set up an appt. for me and instead of giving me an annoying range of time that a plumber would arrive he gave me a specific time :). Gil the plumber showed up precisely at our appointment time and immediately went to work. He solved several issues that had stumped a previous handyman, and when an issue required that he leave and search for some tricky parts he returned promptly as promised and fixed the problems better than new! While I had him there, I kept thinking of other little issues throughout the house that he fixed with ease and even though it had been a long day for him, he was patient and friendly and did the work beautifully. I will of course call them again whenever a plumbing issue arises and happily recommend them to friends. Thank you Heises Plumbing and thank you Gil, you guys were awesome :)!
Sincerely,
Billy in Bernal Heights

A C.

9/22/2012

I contacted Heise's Plumbing regarding a bath remodel, after reading the favorable reviews here. I made an appointment with them to visit my residence and Dave from Heis's came to my home to look at the bath and access the work to be done, which was the plumbing rough-in, and then installation of the fixtures. After speaking with Dave I felt comfortable with his level of expertise and the questions he asked, and only hoped his bid would be reasonable.

Dave followed up a few days later with a bid that was several hundred dollars lower that three others bids a got prior. My contractor coordinated with Heis's to do the work which was exactly what we all expected, one day to do the rough-in and one day to install the fixtures. My contractor was impressed with their work and told me that they were truly pro's, that they knew what they were doing.

The work was completed a few weeks ago and I couldn't be happier. All the plumbing was done exactly as planned, everything works, and it looks terrific.

I will be keeping their information handy for any future plumbing.

Scott C.

9/24/2013

Super nice, fast, and did a very clean install of a tricky gas line. Will definitely use them again. Cool dudes.

Jonathan U.

05/03/2011 12:00:00 SA

So I know I have flipped back and forth on this one, but I wanted to update my review one more time. Originally the techs solved a 6000 dollar plumbing fix for $250 and then Dave came back and said we shouldn't have done that and we need to do the larger fix. That made me very frustrated, which is why I am not leaving a 5 star.

I interviewed at least 30 other plumbers and none of them could do, or would do the work with permits to do what I wanted. Only Dave could do all of the work at a very decent price. Although I lost the $250 on the small fix, I am happy to have Dave finish the job right. I think there needs to be better communication between the techs and Dave so that money isn't wasted again, but as far as recommending Heise's plumbing, I would be confident suggesting others to use them. They are one of the only honest plumbers in all of San Francisco, no matter how hard that is to believe.

Katy D.

3/31/2009

All I can say is Dave is a hero and my saviour. I recommend him to all of my clients and he has been a miracle worker at my own home.

Jeanette C.

3/17/2011

I talked to Dave on Wednesday @ 4:30pm and told him we needed a new toilet. By 9 am the next morning it was installed and working like a charm. Best plumbers in the universe!

laila p.

12/31/2007

I found these guys on Yelp and gave them a try based on the reviews. I called in and explained my problem and the person I spoke to told me what the likely culprit was (they were right!) and then scheduled a same-day appointment. They were on-time, friendly and fixed the problem very quickly. No funny business. What more can you ask from a plumber?

Chris S.

06/02/2016 12:00:00 SA

Mark arrived on time with the great attitude, right tools, and skills to remedy a tricky drainage problem. He left the worksite cleaner than he found it, and offered useful tips on how to avoid a recurrence. I could not be happier- and will not hesitate to use Heise Plumbing again.

Alan B.

12/16/2006

One on the best plumbing companies in SF. Their people are very good and they charge reasonable prices. They have done good work in several different buildings that I take care of and so I always call them first when I have a problem.

Liana T.

9/29/2007

I have a toilet that wasn't flushing well. This was the first plumber to tell me that I didn't need to do build a new sewer pipe. Bill was very matter-of-fact and charged me fairly.

Fred S.

3/28/2007

OK, I'm new to Yelp, so I hesitate to give a five star rating for anything just yet. I learned about Heise's plumbing from my roofer when they needed a plumber to come out and fix a vent on the roof. They were quick, reasonable, and friendly. I took their info for future use and was absolutely delighted by their service. I recently needed them again and I was thrilled by what they did for me. These guys know that plumbing is not rocket science and don't make mountains out of mole hills. If you have a problem, they'll fix it for you quickly and reasonably. Without a doubt, for all my plumbing needs, they will be my first call every time.

Bucky W.

7/17/2007

Great service. I have used these guys twice and had a really good experience both times. Punctual and friendly. Dave the guy who runs the place is very nice and helps get you in when you need them. Both times I needed them soon. first time was I needed a gas shut off valve for my stove the 2nd time I had a leak with a water pipe. They were on time and did a great job. I think the first job was billed very fairly and they even took back a part I did not need. I am awaiting the 2nd bill so more to come. I trust these guys and do not think they would steer you wrong.

Lisa O.

2/13/2007

These guys are great. They waited for me when there was a mix-up about a key. I used them before and I know they're trustworthy enough to actually leave a key so they could do the work without supervision or fear that anything would go missing. I haven't got the bill yet, but the plumber volunteered that he was going to talk to Dave (?) about not charging me for a full hour since it was only a kitchen drainpipe filled with rice and lettuce. Personally, if I'd been him I'd talk to Dave about charging me double because it was so disgusting.

Holly S.

04/11/2011 12:00:00 SA

We just had Heise's come out to do a job for us in an old Victorian building. To be more specific they capped off the old (live) gas lines in the ceiling that used to power the gas lamps in the apartment. Scary, right?

Anyway they did a fantastic job. Very prompt and friendly. Quick service and did the work exactly as requested. We will be using them again in the future!

eileen w.

3/18/2016

I called Dave this morning and it was such a pleasure to get someone on the phone that was knowledgeable rather than a scheduler. He immediately gave me a time slot for that afternoon. Gilbert the plumber called me as promised when he was 10 minutes out and arrived on time and happy to help out. Complete confidence in Gilbert, the man has seen it all I'm sure. I hope I don't need to call again any time soon but so happy I have someone I feel good about in the event I need help.

J P.

7/16/2008

Heise's didn't actually do the work, but did come out quickly on a call out. We had a badly leaking waste pipe in our basement that meant we couldn't use anything in our kitchen, or washer either. They quickly diagnosed the problem. Unfortunately, it was the 4th of July weekend and they couldn't perform the work quickly enough. Instead, we used O'Gradys Plumbing.

Heise's sent us an invoice for $60. I called and Fred apologized, and we quickly cleared up the matter. Based on their customer service, Jim who visited, I would definitely call them next time around if we have any plumbing issues.

Pam L.

7/22/2008

Love Dave and Heise's! I'm a General Contractor and refer clients to them all the time when it's work beyond my level of expertise. Their prices are reasonable and they do good work. All of my clients like them and thank me for the referral.

David W.

11/19/2008

Unbelievable Service! I made an appointment with Heise's Plumbing to install a kitchen faucet and replace a bath tub valve. The same day they were to arrive my plumbing backed up. One quick call and they sent out additional people to deal with the plumbing backup.

A team of two truck loads of plumber's ascended on my home and completed all the work in under an hour. It was amazing to find such quick service in a society where one has to wait hours for solutions to emergencies.

I should also mention they arrived on time.

Alexandre P.

4/29/2012

Very good service. Personable and knowledgeable staff. Able to solve every problem in a timely way. Minimum charge is a little high (understandably for an hour of work).

Robert S.

5/17/2012

I have used Heise's Plumbing for the past seven years (since I purchased my home) and I can say without reservation that Dave and his crew are the best. They are always on time and perform their services with professionalism and excellent customer service. Dave always makes time for any projects I have that need attention as well as emergencies. The absolute best!

Tali O.

01/08/2016 12:00:00 SA

I had number of plumping issues. Mark came over, he was awesome. He fixed all my problems fast, explaining everything to me. He extremely nice. It was a great experience overall.

kathryn s.

08/01/2009 12:00:00 SA

We found these guys on yelp and have to agree with the positive reviews. If they are unable to answer the phone, they return calls promptly (unlike a few of the other plumbers recommended on yelp). When we have a problem, they send someone quickly and charge a fair price. I gave them 4 stars instead of 5 because it once took two visits to completely fix a shower problem. However, when we needed follow-up, they were extremely accomodating. They have gotten all of our other plumbing issues right the first time.

If you need a plumber, call these guys!

stephanie s.

8/17/2009

I wish I could give Heise's the 5-star treatment, but there's room for improvement. First, ask for Dave. He's the best and I would personally give him 5 stars. Second, Heise's always come on time and Third, they are usually pretty quick with appointments-both time of visit and time between making appointment/getting a plumber.

I'm one of those long-time tenants who can't get a repair from my landlord to save my life. Before the current landlord started hiring a cousin of a friend of someone three more times removed-and daresay NOT a plumber, Heise's were the plumbers always used at my building.

NOT a plumber needs several visits to fix anything, only comes on weekend mornings or evenings, replaces anything/everything with the cheapest semi-functional replacement, may need to borrow tools from me (huh?), may cause a new leak (cuz not enough time to correctly seat a new pipe-really?) and always leaves a mess of grease and water all over the floor (ok, he might ask for paper towel, but will do a 1/2 arse job of cleaning). After more than 3 attempts on his part to fix my issues, I decided it was time to call Heise's.

The woman who answers the phones needs a new job. It's just that simple. I had to deal with her on more than one occasion (so not just one bad day for her) and if I didn't know anything else about Heise's, I would have hung up. Maybe she's Mrs. Heise?

I talked to Dave on the phone and we made an appointment-about 3 day wait, at most. This was ok, since my issues were not quite an emergency after all this time. I had a toilet that ran almost nonstop along with the typical phantom flushing. I had terribly low hot water pressure in my shower. I had a leak on/under a loose new (cheap) cold faucet in the bathroom sink.

An appointment was made and the plumber (who I thought was Dave) came on the right day exactly on time. Wow, that's cool-on time. So Dave #1 addressed all 3 issues almost simultaneously. Toilet-new flapper-explained if doesn't help, means I need a new toilet (not surprising due to age of the toilet). Bathroom sink-a few quick readjustments and the leak was gone and the faucet hardware was fixed for now (explained this problem would probably return due to cheap hardware put on by NOT a plumber).

The tub was more of a problem. Previously NOT a plumber had changed a washer, left grease all over the bathroom floor and the water pressure was worse after his visit (Oy!). Heise's plumber (Dave #1) said I needed a whole new faucet but he didn't have the time or the materials and I'd need a new appointment for this job. Since the other two problems took less than 10 minutes, this didn't seem too professional, but I said ok. Fast forward and another call to Dave. An appointment was made and Heise plumber (Dave #2) comes. Dave #2 insists the diagnosis by Dave #1 was incorrect and that there's something in the building which meant he couldn't fix it. I insisted that hot water flow is never normal-he chalked the problem (with water pressure) to issues throughout the building. I tried to find out what, but some secret plumber oath-no explanation outside of a couple speculations. He was in/out in 10 minutes, removed something from the shower head and when I asked how would this help water pressure from pipe-he said, it just does. After he left, I looked it up and guess what? It's called a flow restrictor-oh, that makes sense. I guess it takes too long to explain this to someone (yes, a woman-hmm). Dave called me about the bill and I let loose with my frustration. He will personally come (for real!) to figure this out once and for all.

Dave comes on time (I'm still blown away by this due to all my interactions with NOT a plumber) and he ascertains I need a new washer on the hot water faucet of the tub. He quickly changes it. Dave apologizes for previous guys (note: 2nd guy, with condescension and a bit of laziness in excess -name is Mark-not so sure I'd recommend him), tells me he'll talk to them and he gives me a good deal on the bill.

When I asked Dave if he had any suggestions on how to get my leaky radiator fixed, he took a quick look. He explains to me how to possibly fix for the short and long-term (uh, need to call whoever works on boiler in the building). So 3 plumbers later, I can now wash my hair in the shower again!

To give Heise's a 5-star: get a new receptionist, tell me the name of the plumber who's coming to my apt. and be sure the Heise's plumbers have the following characteristics: friendly, competent and not lazy (c'mon 3 trips to change a washer???)

As I said in the beginning, ask for Dave- try to get him or at the very least get the name of the plumber in advance. Ignore the attitude from the receptionist

Donna R.

03/12/2011 12:00:00 SA

The were great! Showed up ahead of time, were very courtious and fixed the problem. They wouldn't take a credit card but billed us instead of insisting on payment up front.

Deborah G F.

3/24/2011

Heise's plumbing has done several jobs for us, and we've always been very pleased. Most recently, we wanted to install two low-flow toilets and replace the instant-hot water dispenser in the kitchen, and I also believed we needed a new kitchen sink faucet. Dave Heise came to the house on schedule, gave me excellent information about which toilets and hot water dispenser to choose, and explained that I didn't need a new faucet, just a simple and inexpensive repair to the kitchen faucet. We scheduled the job, his crew arrived on time, cleaned up after themselves, and we're very happy with the results.

Dave Heise knows his business and is really good at giving me the information I need and answering my questions. I value someone who knows a lot more than I do but never talks down to me. His prices are fair, every person he has sent to the house has been nice to work with, and they've always been very responsive when I called.

mike f.

2/24/2012

Very happy with the service on our clogged kitchen sink. Gilbert did a great job. Prompt and courteous service and fee as quoted. Hopefully won't need them again ;-} but will call if I do. Thanks.

Jenn V.

06/04/2014 12:00:00 SA

I used to use Heise's as my only plumber for years and they were great but my last experience forced me to find someone new. Tried get a quote on a major project and have yet to hear anything from them. First, three out of the four times I called the office I got the rude receptionist. If the rudeness just happened one day, I'd let it pass, but she was rude each time. After playing phone tag with the owner, we finally made an appointment time and he came over. He said he couldn't give me a quote and would have to have a cement guy come look at the area and then he would call me back with a quote. Don't know if the cement guy ever came out but I never heard from Heise's again. Used another company that did a great job for a good price so it worked out. But I was very disappointed with Heise's because they used to be very good.

Em C.

03/06/2015 12:00:00 SA

Another fine experience with Heise's, whom I've been using for years. More than on-time; first thought was maybe the problem faucet was stripped but turned out it just needed adjustment. Did it so fast and well (making sure everything lined up and looked as well as worked well) I had him tighten a similar faucet model in another bathroom. Still in and out really quickly. Plumber today was Mark.

Pamela S.

02/03/2014 12:00:00 SA

Heie's Plumbing is the best!!! We have used them probably 10-15 times over the years. Any plumber can do simple things like unclog a toilet. Heise's in contrast has expert plumbers who can readily solve difficult issues that invariably come up with any homeowner. Often Dave can diagnose the problem over the phone. Every time we use Heise's the plumbers are professional and qualified. The best is that there is not idshonesty. Some of the rooter companies try to charge for extra work and create problems to get the bill up higher. With Heise's you get non of that. Just professional, high quality service. Use them.

CITY M.

9/14/2009

Five star service all the way. Thanks Dave and Mark for being patient with my temperamental water heater. It works perfect now. It is such a relief Ican shower @ home rather than using the gym shower. :0)

Janet W.

05/05/2010 12:00:00 SA

Heise Plumbing is the BEST in San Francisco... and the Bay Area!!!
Four condo owners in a 1926 Edwardian Building in San Francisco decided to install gas lines for our fireplaces.
After meeting with five other plumbers, Dave Cosello came up with the BEST solution for a challenging arrangement and at a very competitive price!! They were thorough, professional, extremely efficient and an incredibly nice crew!!!!

Christopher S.

10/03/2011 12:00:00 SA

Had a bit of a false start with these fellas. Apparently the first plumber they sent over never ordered the parts that were needed - just plain forgot. After a little more back and forth they fixed the problem - quick and courteous. I would use them again.

Philip B.

10/12/2012 12:00:00 SA

Dave at Heise's did some sewer replacement which included sidewalk removal & replacement.
They did the work quickly, neatly, with no surprises. I would use them again.

b g.

6/25/2013

I needed a dishwasher hooked up to the water supply. Dave came by himself to assess the situation and advised against a direct connection due to the age of my pipes, but offered an alternate solution that was just as good.

A few days later one of his team came out to do the work. The work done was extremely thoughtful, as he not only fixed the immediate problem but did so in a way that minimized invasiveness and kept everything neat and tidy. I was very impressed!

Heise's may not be the cheapest crew in town but you know you'll be getting thoughtful, quality service out of the deal.

Alan B.

4/30/2015

Mark came today to put in a shower valve. Mark arrived on time and corrected our problem. He explained everything very thoroughly so not only do we have a functioning shower valve now, but we have confidence in the work. We couldn't more highly reccomend Heises - Thanks Mark!

Jean-Francois G.

1/22/2013

Someone came to give me a free estimate of 1.5 hours max 2 hours @ $132 an hour to do the work (=$188 to 264), after really taking his time to take everything into account. That Thursday I called to schedule the work and the owner Dave talked to me 2 minutes and said he would call me back. He only called me back Friday at 5 PM when it was too late to do it, i.e. 24 hours later (!!!) AND shockingly did NOT respect the estimate of his own employee!!! He quoted $400 instead, justifying it with saying I got a free estimate (that doesn't sound free if you charge more later!), he had to drive to my place (in the center of SF), etc. He didn't care that I already had an estimate, he disregarded it. A classic bait and switch. Be very worried. I found someone else more reasonable and trustworthy.

Sloane E.

10/13/2013

These guys are the best. We've had several Heise plumbers come to our house over the years, and we've always been so impressed with their professionalism, skill, and general good-guy-ness. A few weeks ago, we had a unpleasant sewage backup in our basement, which I discovered late in the day. I made a distressed call to Heise's, and Dave, the owner, called me back, immediately. He reassured me, and sent out two great plumbers who came to our house on overtime, just to deal with the yuckiness, and to deal with it cheerfully, quickly, efficiently. We are so happy to rely on Dave and his crew. Highest recommendation.

GREG S.

11/24/2010

they were rude expensive and do not detail their charges.
nasty on the phone when questioned.
would never use them again - ands this is after having spent hundreds of $$$ with them over several years.
be warned!!!

Sean R.

03/12/2007 12:00:00 SA

Couldn't even get a phone call returned from the plumber in less than 7 hours after they took the message. Amazing...

Andy D.

2/15/2009

good plumber. not cheap but quick, reliable, quality work.

Anne F.

9/27/2014

I have used Heise's plumbing twice now and both times they did a good job, were on time, and thorough. I expecially want to send a shout out to Greg, who is very knowledgeable and didn't treat me like an idiot for not understanding the details of residential plumbing. They fixed my blockage and charged a fair price. I highly recommend them. They are an honest company.

Ronald N.

05/02/2013 12:00:00 SA

I want to say the work done by Heise's was prompt professional and excellent. My water tank blew earlier this year in January. I had the tank replaced immediately by Heise. They did a great job. But here is where I feel they have been wonderful for me. Not long after the water tank was replaced, my partner died suddenly. The first bill came from Heise and I was not in any mental condition to open my mail and deal with my bills. They have been sending me monthly bills patiently waiting for my payment. I just got another one yesterday and I am in a better place and opened it and saw it was past due. Not only is my payment past due, but so is my review and my expression of gratitude that they have been patient in waiting for my payment. I would use them again in an instant reguardless if there was a lesser expensive alternative. Which I am having a hard time believing there could be, based on the quality of the work. I always say, you pay for what you get.

R m.

11/22/2010

RUDE RUDE RUDE RUDE RUDE! totally correct guys, i don't doubt the service it might be good but the hoarse-voiced woman who answered the phone Monday 11'22'2010 at 11:14 am is ABSOLUTELY RUDE RUDE RUDE!

Patricia M.

12/22/2011

I had a river of water flowing in front of my house. Neighbor's knocking on my door to tell me about it. Lucky for me I had the number of a great plumber. They came out immediately figured out what the problem was (a broken pipe) and scheduled me in as soon as they had an opening . They also left me with a tool to turn the water off and on so I wouldn't waste more water. The two workers who came to fix it were personable and cleaned up after themselves. Overall a bad situation made better by a good plumbing company. Thanks Dave Costello and crew.

YY L.

2/27/2014

We had a hot water pressure issue and tried to get our old plumber, who will remain unmentioned. Good for us he cancelled twice because we were able to try someone new, Heise's Plumbing. Dave to the rescue. He came out and told me what the problem was. He worked with me on coordinating with the tenant to schedule the fix. He sent out a plumber and now the hot water pressure is fixed. We will be using Heise's Plumbing again.

Molly C.

2/15/2014

Second time in working with Dave Costello at Heise's plumbing..(first time was replacement of sewer lateral and second time was replacement of four water heaters) responsive in timely manner, excellent work, and reasonable prices, not the lowest but well worth the quality of the work. Greg, the plumber worked both time, pleasant, efficient, and definitely well qualified. a pleasure..no hesitation in recommending this company.

Jennifer F.

11/02/2008 12:00:00 SA

I called Heise's about a leaky tub faucet. I couldn't find the brand name on the fixture so I emailed a photo of it to them, both the outside of it and then a photo of the handle off so they could see the inner workings of it (looked sorta like clockworks). They saw what was wrong with it from the photo, that it was going to be fairly simple for me to fix myself, and called me back and told me to get myself a pair of needlenose pliers and explained how to go about fixing it. No charge.

Erica C.

08/11/2011 12:00:00 SA

Water heater died, called Heise to install a used one. Heise was responsive and were able to send installer next day. Heise said would probably take 1.5 hours at $120/hr. Only problem is that they sent 2 guys who indeed finished easy job in 1.5 hours. Heise then charged me for 2 hours of time b/c there were two guys. Also billed for some parts instead of reusing fine old ones. So bill inflated a bit. Would prob use again, but clarify as to *total* cost per hour and make sure to get installers to ask or explain first BEFORE installing new parts.

Lee R.

06/07/2012 12:00:00 SA

I've now had yet another very positive experience with a more major job from Heise's when a tree root clogged sewer which ran under my front walk to the street need to be replaced. Because it was six feet or more under the brick walk from house to street, it needed to be dug out with the walk and some concrete removed and then replaced. Turns out that was the much more expensive and bigger job than the pipe itself and I am grateful to Dave Heise for wisely referring me to Gonzalez Concrete (see my review if you wish). Overall it all got coordinated and done very efficiently and at what seemed a reasonable cost for the magnitude of the work. A happy side effect that thanks to the aesthetic judgment and proficiency of Gonzalez that the house entrance looks considerably better than before.

Kevin A.

11/22/2013

I've worked in facilities management for almost 10 years and Heise's are by far the most knowledgeable and trustworthy plumbers I've found in the city. In the past year I have had a failing gas line and a failing sewer line and with Dave's help, I got both replaced for thousands of dollars less than the other bids I received. Dave has done work for me and waived the labor costs - just to help me out. You cannot go wrong with these guys!

Alisa M.

9/19/2009

i found these guys on yelp & couldn't be happier. they are totally knowledgable, totally professional, and very reasonably priced. we did a complete kitchen & bathroom remodel. they knew all of the building codes, got the work done quickly and were fun to have around. i will definitely call them again!

Kinsley B.

11/10/2009 12:00:00 SA

Upgrading to five stars. I called with another plumbing problem. He could have come out and made $$ just for showing up but when I explained what what going on he said. I think I know what the problem is Then he talked me through a really simple fix over the phone! Do I love these guys!?!?!

B W.

05/11/2010 12:00:00 SA

I recently had Dave of Heise's Plumbing do a very large job of changing out all the old vertical galvanized pipes to copper in two units and also some work in the third unit, plus change out three water heaters. Dave's team started on time and finished on time and knew exactly what they were doing. Dave himself was also there a lot to monitor the job and always available via telephone if I had a question. Dave is very concerned about customer satisfaction and goes the extra mile to make sure the job meets your expectations. They will be my plumber of choice from now on and I think anyone using them will feel the same. Thanks, Dave and team, you're great!!

Buffy F.

2/18/2011

It's Friday night, and raining. Greg, from Heise's Plumbing is working in the rain on my downspout, which has poured rain into the lower level room of my house. Heise's has provided quick, professional, and expert service consistently every time I have called. This company is my go to professional company for any plumbing problem. Five stars is too few to rate this excellent company!

Robert H.

4/18/2012

To my dismay, my water heater broke today and was leaking water in the basement. Heise's Plumbing is an Excelsior neighborhood plumbing service that was able to deliver a brand new water heater and install it within a few hours of calling Dave, the owner. The service was great and the price excellent, knowing how water heaters have inflated in price over the last ten years. I will continue to use them when we have other issues regards to plumbing. I was very impressed and recommend them highly.

Natalie D.

6/21/2007

Today I find my kitchen sink leaking like a sieve. I fire up my computer to check Yelp for plumber recommendations, and I come across the positive reviews of Heise's. Low and behold, I give them a call and get a friendly gentleman by the name of Dave. I explain my problem to him and he says he's not going to come out. Instead, he's going to tell me over the phone how to fix the problem because he would be taking my money if he came to my house for the repair. I kid you not. Within a few minutes I made the repair and saved myself what I'm sure would have been the equivalent of a car payment. These guys are great.

Elizabeth J.

09/11/2007 12:00:00 SA

After a disastrous plumbing 'repair' I brought in several plumbers for estimates. Heise was the most professional, honest, and knowledgeable. They came over, studied my problem (I had to replace my gas pipes) and sent me an estimate that was half any other estimate because their solution used new pipes I had previously put in for my heating system. They showed up on time, did the work quickly, spotless clean up, got all permits, arranged and passed inspection. I defintely recommend them -especially because I felt the other plumbers were really trying to take advantage of me with some outrageous designs and estimates..

Graham D.

3/16/2009

Heise's installed a water heater and prepared our new laundry room for a washer and dryer in our basement. I have nothing but good things to say about their work. Dave was great to work with - he managed to make everything really clear and understandable to a non-contractor type like me. Very reasonable prices (and they were flexible in working with us on a payment plan if we needed it, which I really appreciated.) On time for appointments, quick work, looks great, very professional, nice guys. City inspector needed extra work and they helped us out to make it happen. Definitely will use them again - and will refer to my friends and co-workers.

Kenneth W.

02/06/2010 12:00:00 SA

just a simple review...they came on time, did the job well, did the job fast. Every service call should be so easy. Thanks Mark. Thanks Heise's

J O.

9/28/2010

What a relief to find an honest plumber! Dave from Heise's was the third plumber to check why the cold water faucet was not working on the shower. He diagnosed the problem on the spot, replaced the stems immediately and was done in an hour or so costing about $200. Two other plumbers listed on yelp (Friendly and Stallion) both wanted over $1000 and said they had to break into the wall through the tile to do the work. Thank god for Heise's - I will definitely use them from now on.

Dave J.

4/25/2012

I've used Heise's for all kinds of work for over 10 years, and never been disappointed. For the most part, it's been remodeling related: running gas lines for new fireplaces, re-doing the plumbing for a bathroom remodel, and so on. They've always done excellent work: I've never had to call them back for anything. If you're looking for the cheapest plumber around, it may not be Heise's, but I'm a firm believer in doing the job once, and doing it right, and they've always done just that.

T-mom R.

04/05/2013 12:00:00 SA

I highly recommend Dave & his crew at Heise's! Went out of their way to fix several very tricky plumbing issues. Didn't charge extra for follow up visits when necessary. Very prompt - several times they have been to my house within hours of calling.

Yella W.

8/28/2013

Very pleased with quality of work and honesty. Our sewer sump pump stopped working. They discovered the problem without a very costly replacement. Thank you Heise!

Michael D.

10/17/2007

When we needed a new toilet, we found Heise's Plumbing on Yelp and they lived up to all our expectations. Dave explained everything thoroughly and was very fair on pricing. The guys that installed the Toto Drake toilet were clean and professional. Couldn't ask for more.

C K.

8/15/2012

When we bought our first house in San Francisco, it needed a lot of work to remodel. We're so glad we hired Dave and Fred from Heise's plumbing. They worked out an economical plan to do our plumbing, they were flexible and good natured in working with a do-it-yourselfer like me, and they stuck to their estimate. I will hire them every time.

Carrie D.

10/30/2009

Dave at Heises is my hero. He really knows his stuff. He's patient and so knowledgeable. I called to ask some questions about a leaky toilet and he walked me through the issue over the phone. He actually helped me figure out the problem without even being there. He also talked me out of buying (and having him install) a new toilet. He suggested he come out and clean up the old one so it works better and more efficiently, and when we're ready to remodel the bathroom, get a new toilet then. He explained that old toilets were screwed into the wall back in the day and that new toilets are not. He warned me that a new toilet would sit about four inches away from the wall which would make it so you could see the holes in the tile where the old toilet was mounted. He suggested it would look bad and make an already old bathroom look worse. I have to say I agree. He said these exact words My motto is I'm not going to sell you something you don't need. I am so pleased with the level of customer service I received and the work they did was excellent. I now have a toilet that runs perfectly and I didn't have to spend a ton of money replacing a toilet (and paying for labor) that I didn't really need. They even adjusted it so that my toilet uses less water per flush. How cool is that? Hire these guys. Call no other plumbers. They are the best. They are fairly priced, trustworthy and professional. You'd be a fool if you went with anyone else.