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Wizard Plumbing and Drain

Wizard Plumbing and Drain

Plumbing Service
2300 Palm Ave, San Mateo, CA 94403
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Description

Free Estimates, 24/7 Availability, and we will beat most of our competitors written estimates by 10% or more.

HISTORY

Established in 2011.
Wizard Plumbing and Drain company is based out of San Carlos California.We are able to lend a friendly plumber's hand, and help you with your general home, basement, or commercial plumbing. We are an emergency plumbing specialized plumbing service company, but we readily handle general plumbing system maintenance for drain and other home-pipe, plumbing problems as well. We also do water leak location.

ABOUT BUSINESS OWNER

We are a family owned and operated plumbing and drain company.  We appreciate every single customer and we want to be their go to plumber for life.  We have decades of experience and are always honest in what we say and do. We love the Bay Area and are proud to live, work, and raise our families here.

SERVICES

Emergency Services, Pipe Repair, Water Heater Repair, Faucet Installation, Toilet Installation, Garbage Disposal Repair, Sewer Services, Drain Cleaning, Toilet Repair, Water Heater Installation, Pipe Installation, Drain Installation, Gas Line Services, Leak Detection, ,

Reviews

Daniel B.
Daniel B.
07/11/2023 12:00:00 SA
Juan was the best repair person I've ever encountered. He was as friendly as a diplomat, diagnosed two running toilets (with different issues) in nanoseconds and made the repairs on the blink of an eye. One repair was major, but the second one  required a full replacement. Juan did it faster than some sandwich orders I've had. Highest recommendation.
Rashmi R.
Rashmi R.
6/29/2023
We used Wizard plumbing for a low water pressure problem in our faucet and a major faucet leak that was triggered by another plumbing work from a different vendor. While the other vendor just wanted us to replace the the whole faucet set instead of troubleshooting and repairing, citing it's a unique set, I was skeptical about that solution. I wanted a second opinion and had wizard come in. Walter from wizard spent time investigating thoroughly and called out what can and cannot be done. I'm glad he didn't throw up his hands and say we'd have to replace the faucet set. I would ask a lot of questions to understand how he was root causing the issues and he patiently answered them. In the end, we were happy with the repairs and the attention to detail. Our experience scheduling and working with wizard plumbing has been great.
Carmen V.
Carmen V.
08/02/2023 12:00:00 SA
Excellent service from start to finish. Kirk called me back to schedule a free inspection. Jose came the next day. He was very nice, professional and clear with his explanation of the process and what to expect. I received the quote and decided to have the service done on my Noritz tankless water heater.
Jose was thorough and informed me of the issue and supplied photos of the issue.
He even took the time to look at another plumbing/sewage issue in our ADU.
I will definitely be contacting Wizard plumbing again. Jose was very knowledgeable and professional. A+!
Kathy L.
Kathy L.
07/12/2023 12:00:00 SA
The owner was very responsive. He promptly took my request and scheduled an appointment the next day.

Today, John came by during the appointment time. He was very helpful. It was a simple job, but we wanted it done and didn't have time to do it ourselves. John was very professional as well.

Prices are a little high, but the company is really helpful and professional.
Chip B.
Chip B.
07/08/2023 12:00:00 SA
Responsive professional thorough helpful

Never a good day to have to call a plumber but if you have to these folks get the job done promptly and correctly
Jill W.
Jill W.
08/03/2023 12:00:00 SA
We've used Wizard for years, chosen from all the great Yelp reviews and feedback from other social media groups I'm in.
Unfortunately, our last few interactions have shown a decline in their level of professionalism so that I no longer have confidence in this company.
When I solicited feedback in the above mentioned groups, I learned that other clients have experienced similar incidences of very high estimates and upselling in addition to unresponsiveness from the owner and some of the plumbers themselves.  It appears that Wizard may have gone to a different business model where the plumbers are more like independent contractors and are receiving commission off their jobs so it has lent itself to a practice that is unfortunate for the consumer.  I'm disappointed to no longer be able to rely on them for my jobs.
Rebecca S.
Rebecca S.
08/03/2023 12:00:00 SA
My disabled mother's garbage disposal and dishwasher were clogged and not working/ clogged. Jr. Came in and in 1/2 hour everything was working again, be cleaned my mothers sink and the surrounding area so they just did a absolute beautiful Job!
Anna Z.
Anna Z.
08/03/2023 12:00:00 SA
I'm very happy with their service. I had emergency and help got same day. Reasonable price and guys we're professionals
Wang Y.
Wang Y.
08/01/2023 12:00:00 SA
This is the second time we use Wizard Plumbing, and we are very glad that we made the choice. Miguel helped us twice and is as professional as ever.
Linda M.
Linda M.
7/30/2023
Miguel arrived rapidly this morning to address sewage backup into tub, toilet, and floor. Nightmare thing to wake up to. I've used Wizard a number of time and they always do a great job, courteous, and provides detailed information.
Elizabeth P.
Elizabeth P.
7/31/2023
Every time I have used Wizard, they send a professional that won't try and sell you all the hype!  Miguel was awesome and I highly recommend this company!
Lilian V.
Lilian V.
7/28/2023
Great service! We called and were able to get an appointment for the following day for an estimate. And the work was done the very next day. Good quality of work and hardware installed. They left our home clean and were very respectful while working in the home. Good price point for the work we needed done and we will definitely call again. Thank you Wizard Plumbing!
Eric K.
Eric K.
7/25/2023
Actual service is five stars. Final cost is one star. My suggestion to any future customer is to always ask for a free estimate or a cost estimate upon diagnosis.  Even ask for a diagnosis cost before they start.  If not, they will show you a bill that will be extremely high beyond belief. And yes, even on non-emergency scheduled visit.  It is roughly $450 per hour per plumber if they send multiple plumbers for a job that can be done by one plumber. My oversight was that I used this company for a previous service with a free estimate and the cost was reasonable. So, I assumed reasonable rate on this service. A huge lesson learned.  If money is not a factor, I recommend this company for quality of service and scheduling.
Melissa S.
Melissa S.
6/16/2023
I meant to write a review after the first time Wizard came out months ago, but didn't have a chance to. Last week, I found a leak in our garbage disposal, and reached out to our home warranty to have someone come out. After reading their reviews, I decided to enlist someone I could trust and that was Wizard. I easily made an appointment on their website and they were at our house within the day. (I'm sure same day was available as well, but we chose the following day). The person who came out was super knowledgeable, friendly and got the job done quickly. We'll forever be customers of Wizard. 10/10 recommend.
Rod D.
Rod D.
06/10/2023 12:00:00 SA
Mike and Ammar from Wizard Plumbing were very professional and friendly on both occasions they each serviced our house. We had a problem with our kitchen sink and shower stall when the pipes clogged and water just wouldn't drain properly. Upon assessing the issue, they carefully explained the cause and how it is a common occurrence among the style of older houses built in our San Mateo neighborhood. Afterwards they used their plumbing equipment to fix the problem quickly and efficiently at a good rate.

Our family had a great experience with them and would definitely recommend them to anybody for peace of mind regarding and plumbing/water issues in the house. A+!
Lei F.
Lei F.
10/19/2022
Our water heater leaked overnight, and I knew I had to call Wizard Plumbing. Our past experiences with this company have been superb, so it was a no-brainer.

Kyle came out the next day, inspected the heater, and said it needed to be replaced. He then proceeded to work on it immediately. It only took less than 2 hours of his time, and he was done. Kyle was fantastic to work with!! I had a pleasant experience. We were without hot water for less than 24 hours and now were up and running again. Yay!!! I highly recommend Kyle for your water heater needs.

Thank you, Wizard Plumbing!!
Jeffery S.
Jeffery S.
08/02/2023 12:00:00 SA
Christopher was very knowledgeable and thorough. He did a great job, and we were very pleased with the result. I wouldn't hesitate to recommend Wizard Plumbing. They are my go to plumbing resource.
Robert S.
Robert S.
7/17/2023
Miguel & Derek. Dream team. Fast dispatch, knowledgable guys, problem solved quickly. Plus they are an entertaining team - ask them about Austrian Economists not just plumbing problems !  :)  
I think over the years, Miguel has now been to my house three times !
Haiyang H.
Haiyang H.
5/25/2023
I found this gem on Yelp. They helped me with issues in two properties (blessings of having little ones at home). I recently moved and wanted to change my water heater. I did biddings over the project and they provided the most reasonable price and far better & professional service. They helped me replace my water heater which went super smoothly, on time and on target. There was also one time they showed up and fixed something minor but critical for me, free of charge. I will definitely work with them again!
Kem K.
Kem K.
05/05/2023 12:00:00 SA
I don't know what to say. They used to be great but I've only had repeat negative experiences with them since Steve left, including the owners son.

Additionally they are dishonest in their pricing, charging 1000% more than others for similar services.

I can't recommend them.
munna b.
munna b.
7/30/2023
I currently have a project that is ongoing. I was told it would be completed in 2 days because this is an emergency. It's day 11 now and I got a message that your team won't come till Tuesday. This is a tremendous fail when it comes to promising something and not being able to deliver. Don't have words to express my disappointment.
salim s.
salim s.
06/06/2023 12:00:00 SA
Two different occasions Mo and Christian came to the job site. Both are great guys, very professional and pleasant to work with.
On time as scheduled, took their time to address the issues in an efficient manner.
Douglas Z.
Douglas Z.
07/10/2023 12:00:00 SA
Came quickly and right on time.   Reviewed the work that I needed done and immediately explained how he would complete it.  Offered a very fair price.   Then on the day of the work again came right on time and did a great job and left things just as clean as when they arrived.  Highly recommend.
Elvira A.
Elvira A.
07/11/2023 12:00:00 SA
Made an appointment for two sinks to be snaked. When the technician came out he told me he could try and snake one sink, or skip the snake and look under the house to see if there was a leak, at a charge of course. To snake the second sink was an additional charge! So basically I had to pay $450 to snake one sink and if it didn't work pay again to try and snake the second sink.  This was a hot mess.  No thank you!
Wendell L.
Wendell L.
7/14/2023
We have an old house with old pipes tucked under a very tight crawlspace. One day, the waste pipe from our kitchen started leaking. It must have been leaking for a long time. We didn't notice until maggots took up residence and there was a foul odor coming from under the house. Mo from Wizard Plumbing to the rescue. In one day, he and his assistant replaced a now well corroded pipe and all was well again and the area under the house sanitized. Quick expert plumbing service!
Anna L.
Anna L.
7/28/2023
Francisco Cirin was great! Immediately knew what was wrong with our toilet and fixed.
Deepak W.
Deepak W.
6/30/2023
Miguel was very profession and extremely helpful. I needed to submit the report urgently to the city and Miguel cooperated extremely well and finished the job with great quality and great price.
Would definitely use Wizard Plumbing again in future and would recommend to anyone needing plumbing or drainage help.
Satoshi N.
Satoshi N.
6/27/2023
I noticed my water heater was not working in this morning. I called them and they came to my house and replaced with new one in early afternoon. They are fast and their service quality is always excellent. They have been my go-to plumber since 2016. I have been totally satisfied with their services including fixing drain issue, replacing toilet, replacing water faucet in the kitchen, and adjusting water line for fridge.
Yuan-Chieh K.
Yuan-Chieh K.
6/30/2023
I had a failed water heater during the Memorial Day weekend. Jason from Wizard Plumbing responded to my message quickly and came to my place on the same day. He was very courteous, knowledgeable and answered all my questions with patience. He ensured that I was taken care of even on his day off. I couldn't be happier with the service and I would definitely recommend him and Wizard Plumbing to anyone who needs a plumbing job. They will be my top choice for my future needs.
Jon F.
Jon F.
6/23/2023
Did a great job diagnosing the leak and really fast service!  Came out same day and fast followup booked for repair.
Bonnie Z.
Bonnie Z.
12/02/2022 12:00:00 SA
Wizards to the rescue during Thanksgiving week! We had family visit for the holiday and our guest toilet was getting lots of extra use. We noticed some water leaking under the toilet bowl onto our tile floor. We were worried we would have a hard time getting a plumber to come out to fix things during Thanksgiving week. However we wanted to fix it before the holiday as we were getting ready to travel. I filled out the contact form on their website and got a reply early the next morning. Someone came out that afternoon and promptly fixed our leak by replacing the wax seal and resetting the toilet (it turns out the initial toilet installation was a bad job prior to us buying our house). I'd reach out to Wizard Plumbing in the future for any leak assistance!
Pat Y.
Pat Y.
6/20/2023
Wizard replaced my garbage disposal unit 3 days ago.. Today morning, when I was using the garbage disposal, water gushed out and I called Wizard immediately and requested to get a more senior person to help out.

WOW!  They sent Christian Urbina.  He showed up in less than 30 mins, checked out the setup, found out the issue and quickly fixed it PROPERLY.

All set now, thanks very much Christian U.
Lynne H.
Lynne H.
7/21/2023
I wasn't expecting another plumbing need so soon from my last excellent revue, but the shower head assembly that I bought was beyond me to install. Wizard's helpful dispatcher,  and their repairman JOHN , who fit in time at the end of his long day, got the job done. John was efficient, knowledgeable, and personable. Another great experience with Wizard Plumbing.
BonBon S.
BonBon S.
5/13/2023
Not only have their charges more than doubled for the same service in six months, but the actual service was not on point. I needed repair for a different toilet in the house. Although the service was quick, they used a handle that was not like the original, so I requested a replacement with the right handle. When they came back to install that, something happened such that now the toilet runs (fills super slowly) every few flushes. I sent them a video of the issue but have not heard back from them, so I'm lowering the rating at least until they fix this new issue.
Jane D.
Jane D.
7/22/2023
Bathroom/shower leak issue. Prompt, professional and honest. Assessed the root cause of leak and confirmed that it wasn't a pipe issue. Provided recommendations and nothing more that would be unnecessary. Gave a reasonable estimate to complete the work.
Arlene B.
Arlene B.
06/07/2023 12:00:00 SA
I had a clogged drain and a faucet that was spewing water all over due to a broken gasket. The Plummer arrived in a timely manner. He was courteous and listened to my description of the problem. He then examined the faucet/drain and told me how much it would be to fix and I gave him the go ahead. He quickly got to work and resolved the problem. The amount he charged was very reasonable and well worth it. I would use The Wizard Plumbing & Drain  again because they answered the telephone, quickly dispatched a plumber to my house, and my problem was solved. I highly recommend their service.
Terad D.
Terad D.
06/06/2023 12:00:00 SA
This is my third time using wizard plumbing and every time they exceeded my expectations. They are on time and they fixed all my plumbing issues properly. Highly recommend their service.
Jonathan A.
Jonathan A.
06/06/2023 12:00:00 SA
We were satisfied with the work done by Ammar, setting up our 50 gallons of water heater tank replacing our defective 72 gallons water heater.  The work went on smoothly.
Michelle G.
Michelle G.
7/18/2023
Excellent service. Very professional, knowledgeable and polite.  Good pricing. Juan did our repairs today and he was awesome!
Alan J.
Alan J.
7/14/2023
I've been calling Wizard for at least the past 10 years, and they've reliably done good work with few exceptions.  Most recently, Glenn, Carlos, Selvin, and supervisor Pablo solved a plumbing mystery concerning drainage of the pool cover vault that's been costing me thousands over the years -- great job, guys.
Victoria K.
Victoria K.
7/20/2023
Amazing, quick service. Got a hot water heater replaced same day by Juan, who was fantastic - informative, answered all questions. Would highly recommend!
Jess W.
Jess W.
12/28/2022
**This review is for the Office staff/ Call Center who spoke to me on 12/28/22 ** Extremely rude staff who has no customer service etiquette. (I'm not reviewing for the technician/ plumber)

I called on 12/28/22 to schedule an estimate. I was explaining my situation as I need to notify my building to shut down the water 3 days prior to the appointment date, to perform a valve replacement. The call center staff has a bad attitude and kept speaking over me as I tried to explain the situation. She eventually got very frustrated and RAISED HER VOICE and spoke to me as if she was annoyed. As a customer, I felt very disrespected.

I've called another plumbing service in town and their staff was 100% more professional and respectful than that of Wizard Plumbing.

Given a 5 star review on Yelp, I was expecting higher professionalism, and at the minimum-- respect for customers. If there was a recording of the call, I'd send it to their management to evaluate this office staff's poor professionalism.

The number I called is 650 262 0165 around 4 pm.
Rey J.
Rey J.
5/21/2023
Was able to schedule an appointment within a day or two of contacting them.  They arrived promptly at the agreed time and performed a free diagnosis of standing water on our crawl space.  It required a service that they didn't offer but provided a quote for some other work needed they noticed and provided a recommend vendor for the immediate work needed.
Charles W.
Charles W.
07/11/2023 12:00:00 SA
For plumbing emergencies in San Mateo, Wizard is hard to beat. Not the cheapest but it will get done when you need an immediate fix. We have had two jobs done with Wizard and each time the plumber was professional and skilled. They work to give a professional corporate feel.
Hugh L.
Hugh L.
5/19/2023
This place is crazy expensive. The sent me an estimate to replace my water heater for $4,000. The new water heater costs $800 and the installation takes 2 hours for 2 people. So it's $3,200 for a 2 hour, 2 man job. I went with a different firm that charged my $800 for the installation (and haul away of the old water heater) and they were wonderful. I will say that everyone was very friendly over the phone at Wizard Plumbing. So if you like platinum service at triple platinum costs, this may be the place for you.
Nick T.
Nick T.
06/06/2023 12:00:00 SA
You're better off diy or finding a cheaper plumber.

I needed to replace 2 toilet valves and the emergency water stop valve. Parts cost that I saw online at no more than $150 for the most expensive options. I was quoted at $950 which means they're charging $800 for roughly 30-45 minutes of work. Maybe there's warranty but it's not worth any reasonable portion of the $800. You're better off finding a smaller more local plumber or doing it yourself if it's a toilet-type fix, trust me.

I called the guy for an estimate. He came on time and was super nice and friendly. Only negative is that he smelled heavily of cigarettes which was off-putting. I'm sure the quality of service would've been just fine, but I would not recommend based on value.
Roxane C.
Roxane C.
5/25/2023
Needed to fix some installation issues from a previous contractor to pass inspections for my water heater.

Couldn't be happier with the service from Wizard plumbing from the initial phone call till the work was complete.

Dispatcher was pleasant and made an appointment for an estimator to come by and quote the work in a very timely manner. Dino came out explained the work and provided a fair estimate on the spot. We were able to schedule the work for the following day.

Jose was dispatched and arrived when expected. Wizard texted to let me know he was on the way. Jose reviewed the work with me and got started. His work was clean and professional. He even noted an issue with my water pressure being above standard and we were able to agree on a price to install a pressure reducer valve. Jose picked up the parts and returned same day to install it.

Completely trusted and satisfied with the performance by the Wizard team!

Will be my 1st choice for any future needs.
Gerald O.
Gerald O.
06/03/2023 12:00:00 SA
I had a drain problem in my downstairs bathroom
I had used Wizard in the past and had been pleased with their service..
This time they sent out Christian Urbina.
He was polite, personable and efficient.
He was very easy to talk to.  He explained everything that he was doing.

I will always call Wizard in the future.
Peter C.
Peter C.
7/14/2023
Have engaged Wizard on several projects: toilet installation, pressure regulator valve, utility sink installation, etc. Always worked out well.
Lisa M.
Lisa M.
5/30/2023
We had a leaky toilet on Memorial Day.  Called Wizard Plumbing and they were able to schedule an appointment for us on the next day.  Miguel was our assigned technician, and he came to our house within the 2 hour appointment window.  Miguel was courteous, knowledgeable and explained the problem clearly.   He expertly replaced the pipe nipple and the shut off valve, and no more leaks!   I will definitely use Wizard Plumbing again!
Tony C.
Tony C.
5/18/2022
About a week ago, I reached out to Wizard plumbing regarding the installation of a recirculation pump. They did some initial research and then came back to me with some different recommendations. Their top recommendation (along with a another plumber) was to replace the unit. Coincidentally, our neighbors unit started failing during this time as well. (We live in a condo complex where many of the water heaters have started failing before their 10th year of operation.)

In light of our neighbors failing unit, it seemed like ours had it's days numbers, so we decided to go with the recommended unit. They replaced our Tagaki tankless water heater with a Rinnai Tankless water heater with integrated recirculation pump. It has WiFi connectivity so that you can switch the pump on as needed (on demand) or keep it on a regular schedule.

The technicians were polite, wore face coverings, and put on shoe covers when they went into the house. Although we had some difficulty getting the heater connected to the WiFi, the technicians called Rinnai directly to walk through getting it connected to my home network properly. Close to the end, they had a supervisor come by to inspect their work and everything looked really good.

I'm happy with the new water heater and the few seconds it takes for the hot water to arrive at the far end of our condo. (It previously took over 4 minutes and a LOT of wasted water!) This is a huge performance improvement.

Awhile back, I had an issue with one of their plumbers and when their main office found out, they were quick to address it, apologize for it, and went out of their way to make things right. To me that shows integrity, which is hard to come by these days.

I would definitely reach out Wizard Plumbing again.
Bob F.
Bob F.
5/24/2022
I have now used Wizard about a half-dozen times so I think it is time to write another review.

Here are the main reasons why I give them such a high score:
- it is easy to make an appointment
- the people show up on time.
- the guys making the service calls know their sh*t, are professional, and nice.

The guy that came today (Gregg Dolling) is a great example.  Very nice guy, showed up on time, knew exactly what needed to get done and got it done in a timely manner.  And most importantly, I have confidence that the work he did was done right.  There were three projects that needed to get done, two of them were pretty standard, but one was a challenge to me.  The people who build the house screwed up on the rough-in plumbing for the drainage underneath the sinks.  Both sinks had pipes that were leaking and there was no obvious way to get a water-tight seal.  No problem for Gregg.

As I said in an earlier review, these guys are not cheap, but they do excellent work that I have confidence in.
George A.
George A.
7/15/2023
We had both our kitchen sinks backing up, called Wizard on Friday and they sent someone first thing in the morning the next day. The technician snaked the line and cleared the clog, as we were testing the lines we noticed that one of the clean outs had a crack and was leaking. He was able to install a new clean out for us and everything was working fine. I will definitely call them again if I have another plumbing issue.
Shenghong W.
Shenghong W.
5/26/2023
I wanted to remove the utility sink, this project might be overkill to call a professional plumber, but Miguel still does it quickly and cleanly, 100% satisfied with his service and the price is also fair compared with other quote I got.
Mary H.
Mary H.
07/05/2023 12:00:00 SA
Mo Salmeron did a tremendous job for us.  He communicated clearly, explained exactly what needed to be done, completed the work in a timely manner, and did not make a mess.
Rachel I.
Rachel I.
07/06/2023 12:00:00 SA
Today we had Jose come by to fix the plumbing in our shower and he was so amazing! He was so sweet and explained everything he was doing so thoroughly. He worked so diligently and efficiently, couldn't have asked for anyone better. He was so honest and kind and even provided his contact if we had questions in the future. If we could give 10 stars we would!! We love Jose!!! Everyone please ask for him
Grant H.
Grant H.
10/15/2022
Avoid - they damaged my water heater.
$350.00 plus I had to fix it myself - installers clearly not trained they hooked up 120 Volts to the terminal clearly marked controller - Do Not connect 120 Volts
Dione S.
Dione S.
6/28/2023
Great, fast service. I told them it wasn't an emergency and they still had their plumber out to me in a couple hours after I called!!!! Super nice people to work with.
Sheila C.
Sheila C.
09/10/2022 12:00:00 SA
We ran into a problem installing our new washer and dryer.  After the appliance store installers removed our old unit, they could not hook up the new washer because the shut off valve for the cold and hot water had become rusty and corroded.  We couldn't see this before they moved it because we had a stackable unit that blocked our view of the valve.  The appliance installers could not complete the job until we could arrange for a plumber.  

We had used Wizard Plumbing and Drain once before and were impressed how soon they were able to come and fix our toilet, so they were our first choice. This time we were able to get an appointment for the following day.  Oscar arrived right on time, and quickly informed us there would be more work involved than we initially thought to bring it up to code.  Although no one wants to hear this, he explained exactly what needed to be done and why.  Oscar had to leave to get the parts he needed, but returned in a little over an hour.  In about another hour he was done.  He worked quickly and neatly, all the while explaining to us what he was doing.  We were impressed by his manner.  Oscar is easy to work with because he can explain things so clearly.

Based on our experiences I would recommend Wizard Plumbing and Drain be your first choice when you need a plumber.
Lee B.
Lee B.
11/11/2022 12:00:00 SA
wizard Plumbing does good work and their employess are friendly and dependable, but their prices are absolutely astronomical. For that reason I probably won't use them again.
Julie L.
Julie L.
3/27/2023
Wizard may be great at fixing a leaky toilet, ibut not if they think your job is complex. I had Francisco come to the house last week and he was just clueless. He kept saying this is hard. He told me he would talk to his supervisor to have a supervisor called me.

No one ever called. I called wizard the next day and the lady who answered the phone told me that she would have the supervisor call me that day. No one ever called.

Three days later I called wizard and explained the situation for the 4th time.... Kirk, told me that he would have the supervisor call me within an hour. if the supervisor was unable to call, Kirk gave me his word that he would call me instead. Of course, no call that day.

I called wizard again, and talked to another lady, explained the conversation for the fifth time. She assured me that the supervisor would call me the next day. I told her how downhill wizard is going and her answer was OK .

I think lots of these reviews are based on the old wizard. I used them in the past, and they were good. Clearly, they have gone downhill. Unresponsive an unreliable.
Annie W.
Annie W.
5/17/2023
My garbage disposal gears went haywire.  Called Wizard and they sent someone out the very next day.  It was hopefully an easy job, since I bought the same exact disposal as before, so swapping out like models would hopefully ease the replacement process.  

John came out for an estimate and was able to work with my budget.  He replaced my disposal in an hour and discovered that the main tube was too long, which caused our dishwasher to spurt out water.  Now we have a new disposal and our drainage in the kitchen sink to exponentially smoother.

Great and responsive team inside and outside the office.
Yingfei W.
Yingfei W.
5/17/2023
I have a faucet that started to leak recently. Very quick kitchen faucet replacement by Ammar. No more leaks and tge faucet is working well.
Nick T.
Nick T.
6/29/2023
Francisco did a good job to evaluate my problem, and offered good advice to mitigate the issue. He is very helpful. I would call him again for plumbing services.
Alex H.
Alex H.
07/08/2023 12:00:00 SA
They are very reliable and make it a point to come out when needed for help,with a plumbing problem.  They have always accommodated us when we have had a plumbing emergency,  I very highly recommend them.  The tech that helped us today Walter Calderon sure new his stuff.  He explained everything he was doing on our water heater in a very clear concise manner.
Pranav D.
Pranav D.
11/25/2022
They were really responsive. Right from the agent who scheduled the appointment to the actual day of, it was a really good experience.

Waylon did a really good job of helping us with a clogged shower drain. He was there on time for his appointment with us and explained in super simple terms what needed to be done to resolve the issue.

We had a very positive experience working with him and would definitely come back to Wizard Plumbing because of Waylon.
Marilyn R.
Marilyn R.
07/08/2023 12:00:00 SA
Thank you Alfonso at Wizard for the beautiful finishing job you did to my drain project. I can't even tell where the trouble was and you went out of your way to get the exact right color match for the outside. You and your helper did a nice, clean and fast job for us. I would call Wizard again. From the first meeting with Jason to the finishing job with Alfonso, their work was excellent.
barry b.
barry b.
6/27/2023
Walter did a great job for our shower stopper. He was timely communicative and professional.
Nathan C.
Nathan C.
6/30/2023
Walter came in the evening when I noticed my water heater leaking. Wizard even offered to get it replaced that night which didn't work for me but they got it done the next day quickly. Walter was friendly and professional, talked me through my different options for the new unit, and it works great! No complaints!
Zongyun D.
Zongyun D.
05/10/2023 12:00:00 SA
Wizard Plumbing's Christian U has greatly helped my family in a pinch and has taken the time to explain the processes related to fixing our issue. Our sink was having trouble with its draining speed and Christian was able to remove the grime that was causing the issue. We appreciate all the help and flexibility that Christian has given us on such short notice. Thank you, Christian!
Edward S.
Edward S.
9/28/2022
Wizard sent Moe to snake out a clogged washing machine drain line at my rental house. I wasn't there to see him work but got the message that it couldn't be done and would cost $6,200 to fix the pipe. Could he begin?

I declined and asked to meet him at site and have him explain what needed to be done while he worked up a written bid. Well, the bid never arrived when promised despite me calling the office asking for it. Moe claimed he sent it to my tenants. My tenants said they never received it either.

When I remarked that the verbal bid was about $2,000 higher than another plumber had stated, Moe immediately told me that he could lower it to $5,500.

When the day came that I was suppose to meet with Moe at my rental, he didn't show up until we called to remind him he was late. He did eventually show up but was irritated that I was out front in the street talking to a PG&E worker. I was asking the PG&E guy if he knew where the main lateral was likely to be on my house. I was only yards away but Moe seemed upset that I wasn't at the front porch when he arrived.

Moe described how he needed to tear up the sidewalk next to the garage to get to the drain to work. He traced where he would cut the sidewalk. Now, my garage has a brick wall next to the washing machine sits. My partner and I counted the bricks from the corner of the garage to where the drain was and then went outside to count again so we could see where the underground drain exit was. Well, Moe was entirely wrong about the placement and he would have started ripping up the cement only to find out that it was in the wrong place!!! Now my partner is a contractor--albeit a landscape contractor--which means that he knows something about this stuff. We pointed this out to Moe and he didn't have much more to say and left.

So now we have a clogged drain and after visiting several plumbing stores, we have been told that it is likely somebody else can clear the drain without ripping up the entire sidewalk and front porch--if they are persistent. We have purchased various equipment to attempt to do it ourselves.

With the experience of this plumbing company, I cannot recommend them. In fact, I'd say that it seemed to be a bait and switch technique. Avoid! Avoid!
P M.
P M.
03/01/2023 12:00:00 SA
Just used Wizard Plumbing again for a toilet leak.

Still 5 stars!!

Linda was great on the phone. Juan came on time and was fantastic. He was super helpful and informative.

Wizard is our go-to plumbing service!! We highly recommend them.
Yong K.
Yong K.
05/04/2023 12:00:00 SA
We had a plumbing emergency and we're so glad to have called Wizard Plumbing. They sent Mo S. out to us quickly and he was amazing to work with. He was experienced and demonstrated a ton of skill. After initial triage and taking care of the immediate need, he came to us with a diagnosis and a clear, honest assessment of what we needed to permanently resolve our plumbing issues. His demonstrated work ethic and expertise was enough for me to be confident Wizard Plumbing was the best company to contract with.
Dick T.
Dick T.
6/22/2023
Very friendly and quick service. One day repair and very professional. Would recommend Wizard to others.
VB L.
VB L.
2/18/2022
The folks at Wizard Plumbing are real pros. Whenever I call, it feels like they really are about me and are ready to fix anything that's thrown at them. Jay Schaefer did a marvelous job hunting down my problem and fixing it. He's now the go-to guy for my household plumbing issues.

Their prices seem a bit steep to me, but you get what you pay for and these guys give great service. They give a little discount for Yelpers, so make sure to tell them you found them through me!!
Lin G.
Lin G.
6/14/2023
Called Wizard regarding a toilet tank that was filling and they responded in the same day. John was absolutely great. He diagnosed the problem quickly and had the parts to fix it. The best part was him working with his boss to get us a better price. We initially didn't think it was possible given everything is expensive now, but they were so understanding and gave us a price we can work with. Within 30 min the work was done. Couldn't be happier with the results.
Dina B.
Dina B.
3/24/2023
They responded fast and actually was able to come a day earlier. Jason is the person who came. Very polite and knowledgeable. He figured out what was wrong and fixed it fast. Next time I need a plumber I will make sure he is the one to come.
Jeff L.
Jeff L.
11/09/2022 12:00:00 SA
Just want to give a shot out to Kaylee and Justin.  From scheduling to completion of the work, they were courteous and professional.  Kaylee helped me with the scheduling, and kept me informed regarding ETA.  Justin, our plumber, was able to find the source of the leak.  The repairs was completed professionally.  He had to cut thru some drywall to get to the leak.  And stayed to clean up all the debris before leaving.
This was my first experience with Wizard Plumbing.  But certainly won't be my last.  I recommend you give them a try.  Note, they have appointments available on the weekends too.
Thanks, again Kaylee and Justin.
Mona R.
Mona R.
6/25/2023
I called Wizard plumbing to fix a clogged kitchen drain. The rooter service itself was considerably more expensive than other but they offered a quick appointment so I went with them. The rooter service broke our old galvanized pipe, Wizard plumbing tech installed a new p trap, replaced a portion of the pipe costing us over $2000. They didn't reconnect the dishwasher to the drain and left without checking their work properly. I had to call them again the next day to connect the dishwasher drains.
We discovered there were more leaks the 2nd day and called term for a 3rd time ( I specifically requested an experienced technician this time). The estimate for fixing the remaining leaks was in the $9000 range. I decided not to call them in for the 4th time, I've lost my confidence in them to get the job done correctly and the massive overcharging. Highly disappointed with the poor service and regret calling them the first time.

The 1 star is for the ladies at the phone reception who were professional and helped with scheduling promptly.
Vidyut L.
Vidyut L.
04/04/2023 12:00:00 SA
Wizard plumbing and Drain service was professional and prompt.
Starting out with making the call to get an estimate, the staff sent Miguel as soon as possible. We had a leaky faucet in one of the mater bathroom sinks, a pop up drain that needed to be replaced in the guest bathroom sink and also to fix an outdoor hose faucet leak.
Miguel told us what we needed and provided us with a couple of options/estimates.
We ordered new 8 inch wide sink faucets with drains included, which arrived sooner than expected after we had digitally signed the proposal.
Staff was kind enough to change the scheduled install/repair date to an earlier one.
Miguel and Ammar were on time, efficient and professional in doing the needed installation/repair. Payment was made and an invoice was sent right away to my email.

Overall, our experience with the entire service from Wizard has been great. Thank you!!!
Tina C.
Tina C.
02/01/2023 12:00:00 SA
Mike from Wizard Plumbing is awesome! Mike was incredibly helpful in solving our home's sewer problems. A different plumber had previously told us we needed to do a much larger job, and Mike came to provide a second opinion. He was thoughtful and thorough and gave us a very reasonable recommendation. Thanks to Mike's thoughtfulness, we ended up doing a  smaller job that focused on only the key problem areas. They were fast and did a great job. Overall, I am so grateful for Wizard Plumbing for their dedication and customer service!
Ryan C.
Ryan C.
10/25/2022
I called to get my sink replaced and my toilet unclogged. They sent Waylen, who arrived earlier than expected and introduced himself while putting on shoe covers before entering the house.

Waylen emailed me an estimate before any work was done. Signed it and he moved quickly while also taking the time to explain what he was doing. All the work was done quickly, safely, and cleanly. Waylen was personable, efficient, and professional. The bathroom looked immaculate when he was done, as he spent time making sure he left it spotless. He even apologized for not knowing where all the items below the sink went, which of course, is not a problem at all. It was put back to normal and no issues.

Waylen spent extra time making sure both the toilet and the sink were working, even testing the temperatures for the sink.

I thoroughly enjoyed the entire experience. I recommend Wizard Plumbing and Drain's services and can attest for Waylen's professionalism and work ethic. Thanks Waylen!
K C.
K C.
02/02/2023 12:00:00 SA
So refreshing to have such wonderful, personalized service! I had many companies out to give estimates and suggest what solution was best for an outside drain to the street. They were by far the most responsive and interested in fixing our issue.

Tina, in the office is amazing! Our technicians Mike, Sufian and Felix...outstanding!!

Highly recommend!
Kody W.
Kody W.
1/25/2023
Extremely unprofessional. Showed up more than 45 minutes late to 3 out of 4 of their visits and another time didn't show up at all. I requested two separate quotes and only received one on January 6th. I followed up several times and was told that Mike was not responding and they'd assign someone else. After 5 attempts (two phone calls and three email check ins), I gave up today 1/25 (19 days later). Very disappointed and would not recommend if you're looking for someone reliable.
Burt M.
Burt M.
6/18/2023
A year ago our lateral sewer line, which went directly under 2 large Redwood trees, broke.  I wanted to avoid harming the trees by digging directly under them.  I called Wizard and was told by their team lead that if we took out a permit, we would have to dig under the trees. So no permit.  They did the job by diverting the line around the trees, but were unable to cap the old lateral at the main.
This year West Bay Sanitary advise me that the old lateral must be sealed at the main and I needed to pay for the permit to fix it.  Wizard sent Bryan Carmichael, their Field Supervisor, and his team headed by Juan Carlos to correct the problem.  They worked with George Sanchez at West Bay to put in a trenchless new main to seal the old lateral, so no roots were disturbed.  Wizard also covered ALL cost including the permits, which should have been our responsibility.  The job was done quickly and professionally.  This is a great company that has integrity.  Bryan and Wizard have gone the extra mile for me. I also noted that the fellow that advised me a year ago not to get a permit is no longer working at Wizard.
Mark W.
Mark W.
4/28/2022
I have been using Wizard for over 5 years. Recently we had a fairly complex sewer line issue. I had Bryan Carmichael come out and diagnose the problem. Bryan was deliberate and thoughtful in his approach. I can absolutely assure you most plumbing companies would just give you the standard answer. Bryan  came up with a solution, that's thought out!  This was a fairly urgent situation, Bryan responded in a timely fashion. There are very few companies than can provide the level of service and professionalism!  He had his crew( which is exceptional) at my house in a timely manner and finished the job on Time!

Wizard Is the Gold Standard! PERIOD!!
Francis M.
Francis M.
10/03/2022 12:00:00 SA
We haven't needed Wizard Plumbing and Drain's services since back in 2016 when they installed the plumbing for our laundry room.

Last night our toilet was running and I thought that I just needed to use my DIY skills to replace the Kohler/Techo Touchless Flush Kit.

However, the problem was a bit more complicated than that so I called Wizard this morning.

One of their plumbers, Manny, came over in about 30 minutes and was able to fix all 3 bathrooms in an hour.

They're still professional, good value, and responsive.
Tim K.
Tim K.
06/01/2023 12:00:00 SA
Called Wizard to repair or replace a faucet that was hard to access. The office staff scheduling was efficient and responsive. The technician was thorough and explained the work. The work seemed of high quality. Price was high but you get what you pay for.
Jim S.
Jim S.
06/07/2023 12:00:00 SA
The drain in my driveway was clogged. They couldn't unclog it, even after pulling up the toilet in the house to run a snake.
Michael N.
Michael N.
07/05/2022 12:00:00 SA
I called Wizard on June 2nd to have them quote some work that is needed for a remodel. I selected them based on their positive reviews and how frequently I see them in my neighborhood. They came by on June 3rd. They had a 2 hour appointment window and were late with zero warning given to me. I called after they were late and was only told that they were on their way. However, Mike did immediately apologize when he arrived and seemed like a really nice guy. I spent about an hour with Mike going through what was needed for the job. He said he'd get me a quote in 2-3 days.

Having heard nothing, I called on June 10th to check on status for the quote and the person on the phone told me that they were working on it and she would remind Mike. I called again on June 13th and got the same answer. Later that day I heard from Moe who I think identified himself as a technician who was asking about my job and knew nothing about it. First question was if this was a a remodel or sewer line work (answer: yes to both). He said he didn't think they even did work like that but would get back to me in an hour or two when he talked to his boss.

I never heard from Moe again. I called him on June 15th and it went to voicemail. I then called Wizard's main line again on June 15th and was told they were working on it.

It is now July 5th. I have heard nothing. Wizard wasted a bunch of my time and delayed my project.
L M.
L M.
02/09/2022 12:00:00 SA
I found my water bill went up by a lot and the front lawn was soaked all the time. I looked up Yelp and found Wizard Plumbing. I called them to come see where the problem was, they sent two technicians the next day. The technicians came on time and did some digging and found the leaking was from pipes between the water meter and the main vault to the house. Steve came at last, he is very professional and experienced. The quotes, work to be done and time needed was pretty clear that I was able to decide easily. Steve was ready to send his crew to start the work early next morning but needed to shut off water the night before. I wasn't prepared to have no running water right away, Steve was so kind that he offered to come back to turn off water after dinner so that my family could have enough time to take shower, finish dinner and save up water for the next day.

The crews (didn't get all their names) came early the next morning, they dug the ground and replaced new pipes. Job was completed on time and we had running water the same day as Steve said. The lawn was kind of  muddy after the work was done, which I think it's hard to avoid and they did try to clean up as much as they could.

Job was done less than 48 hours from the day I called for the service, it was incredible. I'm very happy with the service, and would definitely use them again if needed.
Daniel T.
Daniel T.
02/08/2023 12:00:00 SA
Great service, Walter did a great job for me and would highly recommend his work to anyone who needs a plumber!
Grendizer H.
Grendizer H.
5/23/2023
Fantastic experience with Dino and team. clear and honest communication. Dino checked out the water heater then explained the issue and gave me a couple of options, outlining the pros and cons with each approach. Did not feel pressured to go with either option but instead felt informed and was able to think through what would work for us. Once we made our decision Dino and his team were a pleasure to work with on the actual fixes. Great interpersonal skills and professionalism. The pricing was also fair and we even got a discount for repeat work. The issue is now fixed and I cannot recommend the team highly enough .
Hassan L.
Hassan L.
9/20/2022
I'm so happy I found Mo and his team! They did an incredible job...the team completed a huge task working diligently and quickly, in under a day. Everyone was incredibly responsive, I couldn't have asked for better plumbers!
Don't hesitate, the team at wizard is fantastic!
Sheila J.
Sheila J.
06/02/2023 12:00:00 SA
Wizard sent Francisco out when I called needing emergency service.  He arrived in less than a hour and fixed our leaking toilet by replacing the O ring and re-caulking the skirt.  During his initial inspection he also told me the fill valve was faulty--I agreed that for some time the tank had been taking too long to refill.  He quoted the price to replace the O ring and fill valve up front.  When he put everything back together, he tightened up the ill-fitting bidet seat.  He was courteous and professional, and completed the job quickly.
M R.
M R.
9/30/2022
We've used Wizard for 10 years. Every job has been a pleasure. Friendly people, good work! With each job the tech made sure I understood what was happening and in some cases told me what not to do! lol!

Need a plumber and don't know where to start? Call these guys.
You'll pay a fair price and you won't worry about the details.
Todd L.
Todd L.
5/30/2023
We've used Wizard Plumbing several times over the past few months and each time, I'm thoroughly impressed with their work, responsiveness, and attitude. Miguel, in particular, was thoughtful and meticulous. I can not rate them highly enough.
Susan M.
Susan M.
02/08/2023 12:00:00 SA
Wizard Plumbing is lucky to have Mo on their team! Now day's customer service has seem to have gone out the window, yet Mo has restored my faith that there are still people  who truly care and want to help.  He is extremely  knowledgable, professional and just a good human and did excellent work in fixing my plumbing problems.

Thank you Wizard Plumbing, and thank you Mo!!
Linda T.
Linda T.
06/08/2023 12:00:00 SA
Wizard (Ammar) completed a spot repair on my sewer line.  They were able to come out same day and did a fantastic job in locating the problem and replacing the pipe.
D L.
D L.
3/26/2023
Walter did an excellent job fixing the leaking p-trap under my kitchen sink. Other companies I called told me it couldn't be done without a big project on the wall. But Walter came out with a easier solution. It's such a relief to have a fully functioning sink again. It's a little bit pricey to me, but you get what you pay for and these guys give great service.

I will definitely be recommending your services to my friends and family in need of plumbing assistance. Thank you again for your exceptional work and excellent customer service.
Anne L.
Anne L.
06/06/2023 12:00:00 SA
Needed new water heater after we found ours leaking into the garage. They were prompt in responding to us, determining that we needed to replace this one and gave us an estimate for both two types of water heaters - including tankless. We opted for a top of the line tankless - longer warranty, seemingly newer technology, etc. It took longer than we expected, but Jonathan and Jose kept us informed at every step. Jose tested all of the sinks, showers, and tubs in the house before he left. We are very pleased. This is the 2nd time that we have used them for water heater replacement. We will most likely use them again for another replacement heater in another house.
Fred T.
Fred T.
3/19/2021
So about 9 am my sons informs me about loud noises he heard in the garage. Wrut Wro  go into the garage and yep the water heater is shot and leaking........

Nothing is worse than a water heater out and you have to start calling right away. I have reached the point in my life where I am unwilling to gut things out with freezing water and lets be honest I did not to deal with an in house insurrection either. So I began calling. After 3 places were unable to change it out for a few days, Wizard was next on my list having check out the Yelp reviews. I walked outside to make the call and WOAH! they werer right next door giving an estimate to our neighbor. I walked over and asked them to come take a look.

The next issue was one of timing. I had an appointment I could not cancel. Could they be done by 1230? They said yes. I was skeptical but pulled the trigger.

Manny and his partner were impressive:
They finished the job ON time
They were clean and polite
They wore their masks the entire time
They did a through job

Not much more you can ask for!
Mickey A.
Mickey A.
06/03/2023 12:00:00 SA
Wizard Plumbing was great. I needed a toilet replaced right away and they did it the very next day at a reasonable price. Thanks Christian Urbina for being so professional and caring.
Kimberley F.
Kimberley F.
3/19/2023
Jason came round to fix our dishwasher and was great - very dedicated to making sure everything was working properly before he left and, while waiting to see that it was, he spent time checking other stuff out that Wizard had previously installed for us, to make sure everything was working as it should be. Very happy customer :-)
Pumbaa P.
Pumbaa P.
09/09/2022 12:00:00 SA
We used Wizard Plumbing for a couple of times, and the experience had been consistent: professional, timely, and thoughtful. The most recently we asked them to replace a few kitchen hardware. The work needed more things on the spot, and Steven was able to handle them in real time. Particularly, this includes drilling the countertop: most plumbers will refuse to do it because of liability, but Steve did it for us with a handshake that if anything happens, he is not liable. I offered to have a written agreement, and he said he is good with a handshake. I see him going the extra mile for the customer and good old-fashioned human trust.

After that, a few weeks later, we noticed that water comes out of the the air gap when the dishwasher runs. We spent half of day to do some basic diagnosis but couldn't figure out the reason. Steven came, spotted the reason being the new air gap that was installed, replaced one for free, tested it, and finish in ~30min. I find him trust-worthy who cares about the customer and the quality of work.

I will happily recommend Wizard Plumbing, especially Steven (the owner's son).
Nancy M.
Nancy M.
06/08/2023 12:00:00 SA
We were very happy with how Wizard took care of our broken pipe in the backyard. It was a difficult situation but the Manager, Mario, personally researched and resolved the issues. His assistant, Linda, was also very professional and helpful. We would not hesitate to contact them again!!
Helen C.
Helen C.
5/15/2023
Our water heater went out unexpectedly.  Juan came out and was extremely courteous and professional.  I asked a lot of questions and he patiently explained what work was to be done, why and what is important from a safety, compliance and reliability standpoint.  His work is very clean and the plumbing copper work is like jewelry tucked away in the water heater closet.  Thank you Juan!  You and your work are the absolute best!
Steve B.
Steve B.
7/26/2022
We had a bathroom remodel 8-10 years ago and contractor put in a very convoluted shower valve and is now leaking.  Will require tile work and unfortunately very expensive.  Gregg was very helpful in diagnosing but explained how expensive it would be and didn't push getting the work done.  I'm going to go back to the contractor and see what he can do.  

However at the same time, we had some irrigation work done a week ago and had a leak we haven't been able to find.  Even though they don't do irrigation work, he was able to figure out what was going on and get water turned off.  Will definitely call Wizard for future plumbing needs.
Eric H.
Eric H.
03/09/2023 12:00:00 SA
GOUGED!!!  Wizard technicians came to replace a wax ring on a toilet that had a slow leak.  For one-half hour of work, they charged $850.25.  They had to turn off the water, lift the toilet up, remove the old wax ring, replace the wax ring, and then reset the toilet.  Half an hour of work.

But wait.  There is more.  The old water supply line went straight to tank with no slack in it.  They said they could replace the line for another $450 on top of the $850.  They said they would have to go to the supply store to get a new one.  When I expressed shock at the price, they offered that they could give me a discount.  They would do both the supply line and the wax ring for just the $850.  It turns out that they had a supply line in the truck.

But wait.  There is more.  When I said I would pay by credit card (which they say they accept), they said there would be a FOUR PERCENT service charge.

Walter did show me that the toilet now works and does not leak.

Their tag line:  A Reputation Built on Honesty, Integrity & Exceptional Customer Service
Ichelle B.
Ichelle B.
07/06/2022 12:00:00 SA
We are frequent clients of Wizard plumbing. They are very reliable, professional and repair/replace anything plumbing related. The best!
We are pleased with all the Wizard employees. Gregg particularly is a pleasant employee who is fast, efficient with a great personality. Highly recommend.
Mark S.
Mark S.
8/16/2022
We needed a new toilet and were lucky to have Wizard Plumbing ready and available as soon as we called.

Oscar F. was great. He was very direct in explaining the issues and what the appropriate course of action was and was able to complete the job in great time. Thanks again Oscar!
Dave H.
Dave H.
5/25/2023
Promised a call, got no call. At a minimum, they should at least follow up to explain why they're not interested in my business.
anh l.
anh l.
05/04/2022 12:00:00 SA
IS IT POSSIBLE TO GIVE THEM 0 STAR RATING?!?! That's what they deserve, if not less!!

They don't return emails or calls!
LEFT MESSAGE 3 WEEKS BACK + STILL NO RETURN CALL.
Don't advertise quick response or have our technician say they'll get call and arrive same day if it's not true.
Eric T.
Eric T.
5/24/2023
Christian is great!  On time, friendly, offered me several options to repair my sewer lateral.
Kim F.
Kim F.
5/26/2022
Wizard plumbing did an excellent job fair price highly recommend

Mariano and his helper did a great job
Dawn B.
Dawn B.
5/23/2023
Wizard Plumbing sent out Juan L on very short notice to address a plumbing emergency. Juan was extremely professional and confident in explaining the process and assessing the problem, including offering several alternatives if the first option did not pan out. He worked very diligently on our difficult clog, and was successful, without needing to escalate to different methods to resolve the clog. Throughout the experience, Juan was delightful. His personality was perfectly suited to the task - he was calm, explained everything clearly, and was super respectful. Even my dog was a fan! And - before he left, Juan thoroughly cleaned my tub & shower that had backed up with gross water. it was spotless!! Thanks to Wizard Plumbing and Juan for turning a plumbing emergency into a positive experience.
Jesse W.
Jesse W.
10/19/2021
Would you like to be lied to and left with giant holes in your yard for 3 weeks? Would you like to have to continuously call begging for updates on getting said holes filled in? We were told this would be a one-day job. It's been almost 3 weeks, and there are giant holes in our yard from our sewer repipe, including holes that allow rodents access to our crawlspace that we had just had reinforced by an exterminator.

Wizard Plumbing and Drain has not proactively contacted us once in those 3 weeks. We've had to keep calling and calling and every time we get the same run-around about how the city inspectors are way behind. But we contacted the city, and Wizard Plumbing hadn't even applied for the proper permits they were supposed to before they started our work. In fact, I can see on the city website that one permit was only applied for 12 days after they did the work--after we'd already been calling and hearing the same lie about waiting on inspection.

The inspector hasn't even been scheduled, because the city is waiting on information from Wizard plumbing that they've failed to provide. So they keep saying they're waiting on an inspection, but they cannot even REQUEST an inspection because they didn't do what they were supposed to for permits. Here's a quote from the email response we received from the city:

Due to the permits not being issued yet, an inspection cannot be requested. I also spoke with [Name omitted] who works in Permits. They are waiting for the plumbing company to satisfy certain conditions; they have been waiting for this information from Wizard Plumbing since September 29, 2021 and have not heard back from them. I apologize for your experience, but the hold up is not on our end and there is no scheduled appointment with an inspector.

This is an absolute nightmare. They keep lying to us and blowing us off. DO NOT USE Wizard Plumbing under any circumstances. Super shady practices.
Tara T.
Tara T.
07/02/2022 12:00:00 SA
We've been using Wizard Plumbing for years! Their technicians - especially Gregg - are well versed in all things plumbing (e.g. from replacing taps to installing a tankless water heater). They're respectful, and they're willing to work around our schedule.

If you have a small/normal issue, you'll be in good hands with any of their techs. If you have a bigger issue, ask for Gregg - he's seen everything!
Ventsislav Z.
Ventsislav Z.
11/18/2022
Very happy with Miguel! Not only did he manage to unblock our toilet and bathtub drains, but also clearly explained what was going on and provided advice on a number of questions not related to the original issue. Furthermore, he left the bathroom much cleaner than he found it, cleaning up much of the mess from the backed-up drains.
Yariv K.
Yariv K.
02/09/2023 12:00:00 SA
I had a great experience with Walter Calderon. Walter is very experienced, skilled and knowledgeable. Came in and figured it out.
Lester L.
Lester L.
5/17/2023
this was the third or fourth major service done by Wizard Plumbing on my home in San Carlos. Jose Sanabria was the perfect gentleman. Very knowledgeable about that which he spoke, sincere and willing to get the job done. Wizard has never disappointed me, and has always sent intelligent gentleman out to look at my issues. I would never hesitate to recommend Wizard Plumbing to anyone who asked me.
Terena F.
Terena F.
01/05/2023 12:00:00 SA
Wonderful service and excellent value. Plumbers were efficient while also friendly. They took the time to answer some of my questions even after the problem was fixed. Thank you! I hope I don't need your service again but if I do I'll call Wizard Plumbing
Daniel C.
Daniel C.
10/16/2022
Wizard wanted to charge me $3400 to add a clean up outlet to the house. I called other places and their estimates where $2000 less at the least. The other plumbers could not believe how much he was up-charging. My elderly mother was the only one home when they came to give the quote and it seems they saw an opportunity to take advantage to the tune of $2k.

Additionally, he said that there was no way to clear the line without an cleanup outlet. $200 later and honest an plumber and we had our main line cleared and good to go. If we decide to add the clean up outlet it will be no where close to the $3400 they quoted.

Please call other plumbers, unless you want to get ripped off.
William A.
William A.
4/24/2022
I used Wizard plumbing to replace a corroded pipe in the wall of my condo behind my kitchen sink. Wizard was great through the entire job; they came on time for the initial estimate, were knowledgeable, and were also the cheapest of three plumbers I had quote the job. After accepting their offer Wizard worked to find a time that would work for me, and we got a follow-up appointment scheduled quickly to do the work.  

On the planned morning the team - Manny, Miguel, and Beder - arrived right as scheduled and set to work. They were careful to lay down mats prior to starting work, and worked to minimize the size of the opening they had to make in my cabinets (we had agreed this was the better plan than opening the exterior wall). They completely rebuilt the entire kitchen drain setup, and replaced ~5' of pipe in the wall plus fixed an issue with the original 1960's construction where the pipe was sloping the wrong way. They even agreed to reduce the price relative to the original estimate when the job turned out to be smaller than expected once the wall was open.

I wouldn't hesitate to use Wizard again in the future, and would recommend them to anyone who needs a plumber in the area!
Ruiqi W.
Ruiqi W.
5/15/2022
there was no no hot water coming out of our water heater. I requested help on Yelp and found Wizard Plumbing. I was able to schedule an appointment the same day (Sunday morning!) and Kyle arrived right on time.

It took him only a few minutes to diagnose the problem. He told us that it was a small ignition problem and he helped us fix the issue immediately with no charge. I was really impressed by the professional service provided by Kyle and Wizard Plumbing.

Highly recommend!
eric g.
eric g.
12/28/2022
Great service! The response time was same day and tech they sent out, Moostasem, was great! He went above and beyond our pressing need and gave us some great information and advice for maintaining our pipes and system. We plan to keep this company on hand for future needs and recommendations of neighbors need service.
David R.
David R.
05/10/2022 12:00:00 SA
I've used Wizard numerous times and they are really on the ball. Friendly staff, prompt, and they usually come in less than an hour.

I used them once to replace my sewer lateral and twice I have used them due to water heater issues.

Most recently I worked with Gregg Dolling on a water heater issue. He arrived on time, was friendly and explained the problem and his solution.
Richard S.
Richard S.
5/13/2023
I called Wizard Plumbing to fix leaks under my bathroom sink. I agreed to a quote and work started immediately. The plumber, Ammar Salen, discovered additional problems with my plumbing, but agreed to do additional work at no extra charge in order to honor the original estimate. The leaks were fixed. Very polite and professional. I trust Wizard Plumbing.
John B.
John B.
02/05/2023 12:00:00 SA
Two months after the last clog, we had another one just like before.  Justin came back and unclogged it, charged less because it had only been two months. He showed me that even though the backup never got as high as our kitchen, the clog was in the common pipe for the whole house.  After unclogging, he put a camera down the pipe and showed me that there were no roots or anything obvious to cause the clog - just piles of... toilet paper.  The pipe that goes to the sewer is relatively flat, so it was probably able to pile up until it filled the pipe.

I will definitely use them again. Hopefully not for a while, though.
Jian H.
Jian H.
3/17/2022
After receiving such a comment from the owner, I need to provide additional information from my side.

- We have to send your company letter from our attorney because we weren't able to receive updates and communications with Wizard's PM for more than 3 weeks regarding the new scope of work (open trench). We were promised a new project estimation and break down of cost in Dec 10 2021 verbally but nothing were communicated to us until Jan of 2022. I can't just say yes to a $14K-$15K job without seeing the statement of work.

- This is the exact wording from the SM county engineer on the report of my property: For trenchless, the Sewer District requires lateral CCTV for trenchless approval. We did not receive any lateral CCTV for trenchless approval... On 11/18/2021, our inspector noticed Wizard Plumbing did trenchless even though the permit was marked for open cut. So the additional open trench job was needed because Wizard did not finish the proper approval prior digging. How come this was not communicate to us and instead your team gave us the reason This is the county's new requirement for every street in the neighborhood. (This is quoted from your field tech Mike.)

- We received a stop work notice from county for illegal encroachment in public street after your team began the digging. Then our home's public work permit was filed on the same date (10/21/2021) as the notice. (why?)

- Overall job quality lacks attentions to detail:
1. kitchen lateral pipe was broken when the new drainage pipe was installed. (Y junctions needed to be installed after several diagnostics)
2. Irrigation pipes are broken near newly installed 2-WAY clean out pipes.
3. Backfill near Christy box sunk due to inefficient soil material.

- Bottomline, Tina (your PM) has admitted that it is your organization's mistake for not following up closely on the permit status and she said We have to fix it. But before I presented the evidence from my own findings in the county, your team was still trying to have us to pay additional $14K without giving us a scope of work / estimate.
Brandon B.
Brandon B.
4/18/2023
Dino and team did a great job installing new water heaters on the house.  It was a large project that involved multiple days because of new pipes and moving water heaters outside.   The project required new gas and water lines.  Permit and inspection was a smooth process in view of the work.  After Wizard finished, Dino kept in touch and came back to make sure the new hot water system was working properly.   He was responsive to all messages and helped make things right.  The overall team was friendly and took care while working at the house.   Thank you Wizard and Dino!
D Moz K.
D Moz K.
06/02/2022 12:00:00 SA
WAYLON! WAYLON! WAYLON! WAYLON! WAYLON! WAYLON! WAYLON! WAYLON! WAYLON! You see where I'm going with this...

I had contacted Wizard Plumbing on a whim a few days ago and they sent the Great & Powerful Waylon. He was punctual, kind, professional, KNOWLEDGEABLE, very easy to work with, rolled with the punches, and all-around good egg!

If the rest of the technicians at Wizard Plumbing are half as good as Waylon then you are in good hands!
Needless to say, it was a painless experience and we have found our plumbing technician!

Thank you Waylon!

Thank you Wizard Plumbing!
Helaine A.
Helaine A.
05/04/2023 12:00:00 SA
Our building was having multiple issues with the sewer line backing up into our tenants space.  We called Wizard Plumbing and worked with Christian to schedule the replacement of the sewer line.  It was important to our tenant that their store stayed open during the work.  Christian worked with us and the city to get permission to have the trenching done after hours. Christian was very helpful throughout the process and went the extra mile to make sure we were happy.  I recommend them and Christian for your plumbing needs.
Chad T.
Chad T.
05/04/2023 12:00:00 SA
The property manager called Christian from Wizard Plumbing to investigate why our store keeps having plumbing issues. They have assessed the issue was from the under ground pipe and made recommendation to property manager to have it replace. the work lasted for 4 days as planned. They worked during the night to avoid store shutdown. it was a good planning from them that help keep our business open during the construction. Recommend
Remi H.
Remi H.
9/14/2022
Called them and was told that they will come over in the afternoon and then they let us know in the last 10 minutes they won't make it that day and told us tmr afternoon. We needed things done more urgently and if we knew that they were unable to make it that day would have gone with a different company right away. Will not be using them since we don't know if they will show up.
Janice S.
Janice S.
4/20/2023
Wizard Plumbing and Drain replaced my sewer line last year.  They did an excellent job!  I was extremely pleased with how meticulously clean they left the areas that required digging down to the foundation and pouring new cement on top.  The line was replaced from the house to the main in the middle of the street.  This week my sink was leaking and Walter came out.  He quickly found all the errors with the original inexpensive parts, replaced the faucet, cleared the line, and installed all new fittings that weren't plastic!  He cleaned up the entire area and everything looks as good as new.  It was so refreshing to have a company that hires and trains employees to be truthful and responsible.   Walter showed me all the replaced parts and compared them with the ones he installed.  Thank you!!
Margot J.
Margot J.
01/03/2023 12:00:00 SA
There's a reason Wizard plumbing has so many 5 star reviews!! We had a backup in our sewage line (roots busted through the old clay pipe) and ended up going with Wizard to replace the section of pipe. Prior to Wizard coming we had paid an astronomical amount of money to try and clear the blockage and felt pretty scammed by some of the other emergency plumbers we called. The folks at Wizard were so kind and helpful - quick to schedule appointments and offered reasonable pricing. I will be calling Wizard from here on out for any plumbing needs.
Subhash R.
Subhash R.
6/29/2022
Our dishwasher did was not attached to an air gap.  When our dishwasher died we were told we could only replace it once the air gap was installed.

Manny explained clearly and in detail what needed to be done.  

Both my hot/cold water feeds in the kitchen sink did not have shut-off valves.  These needed to be installed to make future work easier.

Manny and his assistant Beder expertly went about the work and we are extremely satisfied with:
- our new faucet
- dishwasher air gap (which makes it up-to-code)
- new valves for hot/cold

There is no doubt we will call Manny and Beder again for our plumbing needs!
Michelle W.
Michelle W.
7/27/2021
We were on the market to look for a new water heater due to our old one dying. My husband and I each went through Yelp to see what type of help we can find and the reviews for Wizard were amazing. I rarely see a plumber with 5 stars reviews and that many but I can certainly see why.

Their response from my first request was answered within an hour of my submission. We were able to quickly schedule time for them to come check out my heater and we had Francisco and Anthony come take a look and give us an assessment.

The quote was reasonable given what we were looking for and the work was detailed and quick. Francisco and Anthony delivered and executed well on our new heater and we are happy residents with hot water again!
Nicky P.
Nicky P.
09/12/2022 12:00:00 SA
Our toilet and drain for two of our bathrooms had flooded twice due to a collapsed pipe. We worked with Mike and team from Wizard plumbing on a solution to fix the problem. The team was responsive and finished the work in less time and were honest in updating the quote based on the change in scope of work. Oscar with in Mike's team also did a great job in helping us install our food dispenser while the team was finishing up the piping work. The team left our house in a very clean state and were respectful of our living space. Overall very pleased with the service and would definitely recommend Mike & team.
Tati T.
Tati T.
1/24/2023
On friday a plumber cancel so I tried to make an appointment with wizard between the 10 and 12 on the app when I tried to do that it was scheduled me and confirm I got a call by 930 from the plumbing and they told me that were not gonna be able to be seen today, I told her I was confirm so I wasn't sure why this happened but she said they dispatched already and I may have booked after this was done. I mentioned to her that that wasn't really good on their end and she said yes, we will talk to somebody regarding the scheduling, but she made time available for the plumber to come Saturday afternoon when he arrived, he did not tell us that he was coming. We heard it for our ring camera, he showed up for maybe five seconds I thought like and he looked at what was the problem. He said he had no tools for it so he scheduled us for Monday, which was already frustrating because we were dealing with our previous no show plumber. The plumber arrived on Monday at 8 AM, but the scheduled was at 9 AM. I had to have the person who was coming here basically rushed to meet the plumber but he was cool about it and Tina from the call-center had called me and she said don't worry about it we will he will hang tight and it worked out and they were probably at the house for about two hours, we got to work on and they were very clean and neat would recommend another time minus the booking schedule.
Wei X.
Wei X.
09/09/2021 12:00:00 SA
This is an updated review after the service is delivered.

I am really satisfied with the service I received, the guy (sry, cannot remember the name) is professional and caring. Provided reasonable quote and different alternatives for me to choose. Even we didn't go with the hard way to fix the root cause, I would definitely hire them again to do that work if needed.

We have a clogged shower and decided to message this  business for a quote. The schedule was smooth and since we are not in urgent, we scheduled for two days later. The technician arrived early on that day and did some inspection by getting into the crawl space. He also gave us different plans for the fix and a reasonable quote. We didn't go with the harder solution but just get the pipe unclogged.

The technician get the job done really quick and kept the worksite clean. They even offer a 30 day warranty. Will definitely use them again next time!
M M.
M M.
3/15/2023
wizard has always been our go to for all our plumbing needs- they're honest and reliable which is so appreciated.
walter came by our home today and he was awesome. super kind, worked quickly and efficiently. thank you walter and wizard!
Baltazar S.
Baltazar S.
9/17/2022
I have to take the time to leave a positive review for Wizard Plumbing.  These guys are great.  They did a major sewer line project for me and were fair, responsive, professional and hard working.   I appreciate their great service and highly recommend them.  I will call Wizard first for all plumbing needs from now on.
Ak R.
Ak R.
12/02/2022 12:00:00 SA
Shout out to Moe & team member for the pleasant and straight forward engagement on clearing the sewer lateral.  Moe provided courteous, professional and beneficial feedback for root intrusion to sewer lateral.  Kudos to Moe & team member for making the effort to explain the issue and provide option remedies. Delighted with my experience with Wizard for the prompt attention, commitment to appointment and culminating with a remedy for my issue.  Thanks!
Scott N.
Scott N.
3/20/2023
Our water heater went out on a Saturday, and as our hot water also provides the heating, that meant our heating went out too. Jason was able to come by the same day and special order the water tank to arrive on Monday. We were back up with hot water and heat by the afternoon. What a lifesaver!
Peter Y.
Peter Y.
01/02/2022 12:00:00 SA
I had flooding in my basement after the California rains recently. I called Wizard Plumbing to come diagnose the problem and fix it.

The technician came and concluded that the problem was a lack of a sump pump. I paid $2,000 to get the sump pump installed on the same day.

Unfortunately, it did not fix the problem at all. It turns out that the issue is with my crawl space instead. Essentially I spent $2K on a solution that didn't address the original problem.

I called Wizard Plumbing and they promised to call me back in one day. It's been two days and I have not received a callback.

For a service that has 5 stars on Yelp I expected much better. May update this review later if I get a call back with a proposed solution.
Gina F.
Gina F.
9/27/2022
Our toilet stopped flushing completely and I called Wizard Plumbing and Drain. Within 1.5 hours they sent someone over. Oscar arrived and promptly fixed our issues on both of our toilets. Very quickly and was very nice and helpful. I would recommend Wizard Plumbing and Drain for any plumbing issue. Oscar was great!
Justin H.
Justin H.
04/02/2023 12:00:00 SA
Junior came out to help us with a tub that was not draining. He was very courteous and professional, and easy to communicate with. He also figured out that the problem was just a simple stuck drain stopper. I had pulled it several times thinking that might be the problem but the drain never worked. But when he checked it out he immediately detected that something felt off, and after messing with it a short while he got it unstuck. So we were all set, and he ended up not charging anything, even though he did solve the actual problem came out for. We'll definitely be using him, and Wizard Plumbing and Drain, again in the future.
Chris W.
Chris W.
3/27/2022
Our shower was clogged. We searched on Yelp and found Wizard plumbing. We requested a free consultation and was able to schedule an appointment the next day.

Waylen from Wizard came right on time at the start of the appointment booking time window. He quickly diagnosed and resolved my issue with the shower. I appreciate how clean he was able to keep the work area. Highly recommend!!
Adele S.
Adele S.
9/14/2022
Oscar with wizard plumbing did an amazing job installing our bidet toilet! He was on time, professional and provided excellent work with installation. Would recommend using this company and have Oscar install again! Thank you!!
Chip A.
Chip A.
3/14/2022
Landon from Wizard came on time (at the early end of the window even) and quickly solved my issue with the kitchen sink. I appreciated in particular how Landon showed me what he had done on my main faucet so I could proactively do the others.

I was surprised how high the replacement cost was for our little-used second bathroom faucet which I had the replacement for already. I had asked since it's been sitting on my to-do list, and they were there for the more urgent kitchen sink issue already.

I learned they have something like a $500 labor minimum even though it is a 30 minute job. That seemed a bit high but the good part was that Landon quickly walked through how to do it myself (mostly confirming what I had expected).

So in the end I just paid the $150 for their visit, and the included fast kitchen sink repair, as well as info for the bathroom faucet I can do myself and for proactively fixing the other kitchen faucet. $150 for a visit was quite reasonable for the Bay Area I thought. Landon was also pleasant as well as prompt so I'll keep their info.
Cristal W.
Cristal W.
9/13/2022
We've now used Wizard twice. They are so responsive. For the first call, my husband called on a Saturday, expecting to get a voice mail and an appointment for the following week. They came over that same day to address our issue. Today we needed them again, and Manny was awesome. He took his time and had to diagnose and repair a few different things to make sure our shower gave hot water and better pressure. We will use them for all our plumbing needs.
Michael W.
Michael W.
1/13/2022
Disclosure: I didn't have any work done yet due to financial reasons but Wizard Plumbing had sent a technician to do an initial estimate. My goal was to replace my tank water heater with a tankless.

This review is for the process up to and including the estimate.

Messaging on Yelp, I spoke to Mark and he was very polite and responsive.

I called their phone number and got an initial estimate scheduled very easily without having to wait long!

The technician that arrived was Greg Dolling and he was extremely nice, polite, respectful, and knowledgeable!

He gave me very detailed explanations on what they would need to do to make it work!

Once I move forward with replacing my water heater. I'll definitely use this company and ask for Gregg!
Rosalie K.
Rosalie K.
3/28/2023
Jason R did such a great job for me. He was quick to assess the cause of the turned- off pilot of my water heater. He changed the old water heater efficiently and fast. Very friendly and nice person to work with
David P.
David P.
12/08/2022 12:00:00 SA
I recently used Wizard to clear a blockage in our tub.  The Wizard team was, as usual, responsive and helpful.  This time it was Mo that came to the rescue.  Mo is knowledgeable, professional, and very accommodating (patient in helping me understand the issue and what he was doing). Thank you Mo!
Augustine B.
Augustine B.
12/07/2022 12:00:00 SA
I recommend Wizard Plumbing in San Mateo.  Kyle and Jose did an outstanding job replacing my 4 year old water heater.  It was a great experience!!
Dong L.
Dong L.
12/09/2021 12:00:00 SA
I called Wizard to unblock my drain.  This happens 2-3 times a year.  I've had this done for at least 10 years.  I had a plumbing company check out the drain with a camera and they gave me a DVD of the drain to the city connection which I have.  This DVD shows that the drain is all metal and shifted a little bit but is still OK.  The angle of the drain to the city connection is shallow due to my house being the first one on the block and the furthest from the city main line, which is at the other end of the block.  The last plumber I had come out assured me there was no problem with the drain, it was all metal, but due to the slight offset and the shallow angle it would have to be rootered periodically.
This time I had the misfortune to get Mo to come out to unblock my sewer line.  He claims he is the lead plumber.  After being there for half an hour he called me and said the pipe couldn't be cleared, the line was crushed, the line was orange paper and couldn't be repaired, the entire line had to be replaced, and it had to be done immediately, this was an emergency!  This was on a Friday at 5pm.  It was too late in the day for me to get a second opinion and I couldn't get a  camera video from Mo because he said there was water in the pipe and the camera won't work in water.  This would cost $15,000 but Mo would give me a loyal customer discount so I would get the bargain price of only $11,600.  The catch: I had to sign a contract and pay $2000 right now.  Mo said since it was an emergency, he'd have a crew there tomorrow morning.  I went over the next morning, Saturday, no crew.  Sunday, no crew.  Monday no crew.  I called Wizard.  They said Mo doesn't schedule work crews and they won't have one for a week. Meanwhile the tenants called and said the bathtub was bubbling with sewage so I called Mo to rooter it again, convinced the line was broken.  I was there when Mo arrived.  I realized he hadn't rootered it fully the first time, only halfway, so the line remained partially blocked.  I began to have suspicions and called off the job until I could get a second opinion.  Mo called and talked me into giving Wizard a second chance.  He's a good salesman.  I relented and told them to come back. I immediately felt that wasn't a good decision and decided to call it off again on Monday.  This was on a Friday.  On Saturday they had a crew there.  I told them to leave. Wizard cashed my $2000 check immediately. It's been 2 months. I went into their office last week and asked for an accounting of their expenses and to return the balance of my $2000.  At this time I have received no correspondence or return of balance from Wizard. My drain works fine, just like it has for the last 10 years after it has been rootered.
Gs P.
Gs P.
5/16/2022
I called wizard plumbing to get some information from the sewer line location, Mike Salem showed up on time and he was helpful and explained all the details I need it.
Highly recommend this company to anyone.
Gyorgy from G.Sofalvi Construction inc.
Amy C.
Amy C.
3/25/2023
Jason is incredibly knowledgeable and reliable. He showed up on a Saturday morning and immediately was more knowledgeable about a leak in our bathroom than a previous plumber. He diagnosed the problem, told us the repair plan, gave us an estimate, and has gone above and beyond in all aspects of service. Highly recommend.
Steve B.
Steve B.
11/10/2022 12:00:00 SA
Once again Wizard came to our rescue!  Thanks Wiazard and thanks Francisco for the prompt arrival and great repair of our leaking water pipe in our basement.  A call last night and a 9:00 AM repair this morning.  Much appreciate the professional team at Wizard!
Steven W.
Steven W.
08/09/2022 12:00:00 SA
Needed angle stops swapped out for our sinks. Gregg with nothing but awesome, he's a total professional! He worked cleanly and quickly, was friendly to chat with, and gave me a fair price. Will definitely be calling him the next time I have plumbing needs!
Jeff P.
Jeff P.
11/09/2022 12:00:00 SA
This is the first time I've used Wizard, and will for sure call them first the next time I have a plumbing need. They answered right when I called and they got me an appointment the same day. Francisco was a pleasure to work with. He was on time, very competent, courteous, communicated well, and got the job done. I had a backed up kitchen sink and he took care of it.
Daren Y.
Daren Y.
11/07/2022 12:00:00 SA
Leak on the main water line pvc pipe, called Wizard and had a prompt appointment.

Miguel was great and knowledgeable, won't hire another plumbing company except Wizard.
Michelle W.
Michelle W.
1/29/2023
These guys have helped us with our toilet as well as our sink twice. They are always fast to pick up the phone and make a usually same day appointment.
Jonathan K.
Jonathan K.
07/03/2022 12:00:00 SA
Great, quick, and easy service :) called for an emergency water heater repair and was fixed same day within a few hours
Don D.
Don D.
09/02/2022 12:00:00 SA
Oscar did a great job for our mom's house! Thank you. Second time we hired Wizard. Prompt, reasonable and reliable.
Jr R.
Jr R.
8/30/2022
Just wanted to give a kudos to Oscar and Wizard. Had a pressure loss with our faucet and he came out less than an hour after calling in - uh, that's rare.  Diagnosed the prob and we ordered the part from the manufacturer. Oscar was out again on the day we called when the part came in - like rapid again. Also found a leak under the sink and was able to repair on the spot. Never have we ever had such quick response from a plumbing company.
Hao Y.
Hao Y.
10/29/2022
I sincerely recommend Wizard plumbing and its specialist Waylen. Our experience was superb!

We have a clogged kitchen sink. It was really bad. Due to overly trusting the kitchen disposal my wife occasionally would just pour the remaining dishes to the sink. It caused the draining of this sink completely clogged.

We first contact another plumbing service. They sent someone here but he wasn't able to fix it. We contact wizard plumbing to get it fixed. They are super responsive and send out help within the same day.

Their specialist Waylen is very experienced, responsible and committed. As I mentioned it's not easy to clear the line and he spent over an hour to get it done! Great service with great price! Thanks so much for a job well done!
Linda C.
Linda C.
03/04/2023 12:00:00 SA
Working with Wizard Plumbing was easy: from calling to make an appointment, to receiving texts informing me when the plumber would arrive, to providing me with a well-trained plumber.  Walter, the plumber Wizard scheduled for my project, was professional, courteous, and hard working.  He repaired several plumbing issues I had, including replacing a kitchen faucet which was very difficult to remove.  Walter was very persistent, trying a number of ways that finally removed the problematic fixture.  He replaced it with a new one quickly, and left the work area clean and neat.  Everything was done with a friendly, polite manner.
Tasos K.
Tasos K.
3/16/2023
We had a problem with our laundry drain which was clogged. Walter and Jonathan showed up on time, they were extremely courteous, professional, fixed the problem and stayed extra time to make sure that everything is running smoothly. They also explained to us what was wrong and ways we can prevent future issues. Highly recommended.
Jumar B.
Jumar B.
6/29/2022
Waylen repaired my garbage disposal unit quickly and efficiently. He also fixed the drains in my bathroom sink and shower. He was thorough in his diagnosis and explained every step of his process. I would definitely use their service again.
Mike W.
Mike W.
11/11/2022 12:00:00 SA
We had a great experience with Wizard plumbing today. They figured out our issue and fixed everything quickly at a fair price.
We highly recommend Wizard.
Vikram M.
Vikram M.
9/15/2022
We ran into a water heater problem recently and we're so glad we used Wizard Plumbing! The problem turned out to be rather complex and required repairs spanning over a few days. Gregg went out of his way, working long hours to ensure the problem was fixed. Gregg is a thorough professional, dedicated to getting to the root of the problem. Gregg's experience saved me the enormous cost of replacing the entire water heater unit. I would recommend Gregg and Wizard Plumbing in an instant!
E. Wayne G.
E. Wayne G.
10/14/2022
Waylen Yuhas is an excellent plumber and representative of Wizard Plumbing and Drain.
He was very kind, considerate and on time for our plumbing needs.  The online service request was easy to use and responsive.
Noreen L.
Noreen L.
8/21/2022
Waylen the plumber arrived on time and dealt with a very serious issue that we had in the house.
He gave us an honest and quick estimate and handled our overflowing pipes with courteous efficiency.
The best plumbing experience I have ever had, highly recommend this guy.

Always ask for Waylen!!
Catherine B.
Catherine B.
10/05/2022 12:00:00 SA
Today I had no hot water and reached out to Wizard Plumbing.  They scheduled a same day appointment and, Kyle, came out to have a look.  He discovered that the pilot light was out and relit it.  He was super friendly and professional.  He also showed up early which I appreciated.  

I worked with Wizard a little over a year ago on a complex plumbing project at my home.  They were amazing throughout the process - great communication, skill, professionalism.  They're my go to people for all things plumbing related.  Can't recommend them highly enough!
Joe L.
Joe L.
7/13/2022
Promptly replaced a garbage disposal within a few hours of my request.  No fuss, no mess, easy to deal with, job done right.
Allison C.
Allison C.
8/16/2022
We've always had good luck with Wizard, so we called them again when our bathroom sink decided to stop draining. Oscar came right at the start of our appointment window and fixed everything in less than ten minutes, with no mess--all the gunk went into his own bucket and back out to his truck. Really pleased with the fast, effective, and pleasant service.
Adriana Y.
Adriana Y.
08/02/2022 12:00:00 SA
We got a water leak under the sink (the water trap) and a loose kitchen faucet. My husband called Wizard on Monday, and Waylen came on Tuesday. He fixed the leak and the faucet in less than 30 minutes. My husband is happy, and I am very happy with the fixed kitchen faucet and no more water leak.

Wizard replaced our water heater last year, and we were happy with their work. That's why we called Wizard again yesterday. Their technicians, including Waylen, were very professional and efficient with their works.
Adam L.
Adam L.
12/30/2021
Had a tankless water heater installed. Changed over from a tank.  Installed a Navien NPE-A2.  Overall experience with WIzard was great. From estimate to finish.  Steven came out and gave me an estimate.  Very nice guy.  Jaime was the installer. Overall very neat and clean work.  Heater works great.  Good cleanup except for a few screws on the floor (2 of them). But it was late and it was dark so i can understand how he missed them.  TOok about 7 hours or so to remove tank and install tankless.  Reroute gas and water lines.  

Overall highly recommend Wizard over other plumbers in area.  Wizard's quote was also better than others in the area.
Kathleen J.
Kathleen J.
07/07/2022 12:00:00 SA
Very responsive and efficient! Highly recommend. Professional organization. They showed up on time and replaced the garbage disposal.
Jenn B.
Jenn B.
9/28/2022
I cannot say enough good things about my experience with Wizard Plumbing.  My home is an older home with out of date shower plumbing.  One faucet simply would not turn off and HOT water ran out of it non-stop.  Being that we are in a drought, this was a huge priority for me.  The field service technician, Alfonso, was prompt, informative, knowledgeable, and kind.  He explained everything to me, showed me the parts and repair, and cleaned up the bathroom, repaired, patched, & painted the wall quicker than I had expected or been told over the phone as to how long it would take.  Alfonso even checked out a few faucets for me and made a few adjustments to their improve performance at no cost.  But what is most amazing is that my 4 dogs really liked him and he was kind & attentive to them too.  I could not be happier!!
Ellie C.
Ellie C.
10/12/2022 12:00:00 SA
My house in Millbrae has been having plumbing issues the past couple of years. Our existing sewer lateral finally collapsed, necessitating connecting to the new city lateral. Two bids from plumbers cited an upslope to the new lateral, which would require pumps, electrical, etc at a cost of $50 to $60k. Wizard came out, took the time to crawl under the house and into the new city line, and determined that they could install all new plumbing, raising it so that the existing slope would work; no pumps or electrical. And the cost? About half; plus a great discount for cash payment. With the deposit received, they were off & running, obtaining the permits and on the job within 2 days. They managed the work so while one bathroom was being worked on, the other one could still be used. The project was complete within 2 weeks; all inspections passed. I definitely recommend Wizard!
Sue S.
Sue S.
05/07/2022 12:00:00 SA
I was in a pinch. My other plumber couldn't get out for a regular service. Now my garbage disposal went out. Soonest to come was 2 mos out that was unacceptable. Found Wizard, have been happy since.
Shyue Ping O.
Shyue Ping O.
2/16/2022
Water heater broke down after 18 years. I initially went with another plumber that I used before. Was charged $99 for diagnostic and then given a ridiculously high estimate for replacement. Smelling a rat, I decided to get Wizard in for a second opinion, having used them before for other plumbing services. Wizard came in and gave me a much more reasonable estimate. They even helped sourced for a short water heater, which was in short supply in the entire Bay Area. The heater was replaced within the day and the technicians were very friendly and gave me lots of useful advice on the care of the water heater as well as options to go electric or tankless in future.

I highly recommend Wizard. You can't go wrong with them.
Laura N.
Laura N.
12/09/2021 12:00:00 SA
$629 to fix a leaking kitchen drain and a backed up dishwasher air gap.  Took the technician about an hour to complete.  It was urgent so I was going to pay to get it fixed.  The work looks good and I have no complaints there.   The worker was likely a smoker as my wife had to open all the windows to get rid of the smell.  

The price tag is what I have an issue with.  It would have been $700 but I got a 'discount'.  Next time I will be getting multiple bids before embarking on any projects.  Recommend the reader do the same if you have any plumbing issues.

Here's what I was charged.

$289 to replace a U pipe under the sink
$250 to run a snake to unclog the drain
$175 quoted but but settled for $100 to replace the air gap (?)
Jen Z.
Jen Z.
1/17/2023
We've worked with Wizard Plumbing on four separate occasions and I'm finally taking the time to leave a review because they really deserve it! I've worked with many contractors before, none of whom are as straightforward and able to do the work with as much honesty, congeniality and professionalism as this team. I will be calling Wizard for all my future plumbing needs. They've helped us with clogged drains, refrigerator hook ups, hot water issues and sump pump diagnosis the last of which I wasn't charged for even though the solution made such a huge impact given all the recent flooding. Thank you, Steven and Wizard!
Vikas M.
Vikas M.
12/29/2022
We needed an emergency plumbing service to snake our main line because the bathtub and downstairs toilets were getting clogged. Wizard plumbing was amazing and super responsive. They sent a tech within an hour and he was done soon after. Also showed us a video of the issue and explained any future work that might be required. Excellent customer service and our tech Miguel was really great as well. I highly recommend.
Davis W.
Davis W.
11/27/2021
I had a clogged mainline that caused all our fixtures in the house to drain very slowly. This was very inconvenient especially as we are taking care of our newborn. I called Wizard Plumbing the evening before and Sam came out the next morning right on time, he explained what he is going to do and my options as a homeowner in detail and transparently. As he worked to clear the clog, he was also patiently explaining what he was doing and educating me as a homeowner on my sewer pipes. He was able to clear the clog in under 30 minutes and we were able to go back to taking care of our newborn with barely any interruptions! Sam was very knowledgeable, friendly, and efficient in getting the job done, and is a true professional!

If I could give 6 stars I would. I would recommend Sam and Wizard Plumbing without any hesitation to my friends and I would 100% call them again if I have another issue with my plumbing next time!
Nathan T.
Nathan T.
10/13/2022
The team at Wizard have helped me out a few times over the years. New water heater installed surprisingly fast awhile ago, and the last visit helping get a new dishwasher and kitchen sink sorted out. This time we noticed the kitchen sink losing water pressure slowly month to month; while I had been cleaning out the bottom faucet filter, that wasn't working and just assumed my aged galvanized pipes were going to be a culprit. However, not the case, Waylen stopped by on time as scheduled and quickly diagnosed a hidden faucet washer I didn't know existed, got the head disassembled and, voila...fixed. He also provided some easy advice on how to flush out the water heater from previous install and I got that sorted myself. Fun fact: gotta do this once a year, lesson learned. Waylen's a class act and the folks at Wizard have always been reliable. Would be great if all businesses were run this professionally, right? Thanks for your great service. Recommended.
Daniel J.
Daniel J.
12/10/2021 12:00:00 SA
I have used Wizard twice now, and I am thoroughly impressed with its customer service and ability to fix the problems in a timely manner.

I wholeheartedly endorse Wizard Plumbing and Drain, and I am going to go with Wizard from now on for all my plumbing needs.
Vincent N.
Vincent N.
03/03/2021 12:00:00 SA
Omar arrived on time, wearing mask and social distance, super safe!
Omar helped us inspect all the drains and incoming water pipes conditions.
Courteous and efficient, highly recommended!
Garima C.
Garima C.
5/24/2022
We contacted few vendors to change our toilet. Wizard plumbing was on time and easy to work with. They gave us competitive quote and executed the job as expected.
Wendy C.
Wendy C.
5/24/2022
Our garbage disposal gave out and caused a leak under our kitchen sink.
Gregg Dolling came out and fixed it.  We were extremely pleased because he was prompt and courteous, and he kept his work area neat.  This happened a couple months ago, and we haven't had any issues since.
Joyce F.
Joyce F.
3/18/2021
Gregg Dolling at Wizard is my go to plumber.
I have used him twice & both times showed up on time.
In addition he is very knowledgeable & immediately fixes the problem.
I highly recommend him.
Derek T.
Derek T.
05/03/2022 12:00:00 SA
Gregg arrived earlier than the window and literally diagnosed and fixed the garbage disposal unit in under 5 minutes. He even showed me the issue and how to resolve myself in the future. Really friendly and professional and would definitely hire him/Wizard again on future plumbing needs!
Doug S.
Doug S.
4/28/2022
A tenant complained of a noise in the garbage disposal.  I contacted WP&D to come out and assess/ repair. Note that I'm not in the same town, so WP&D could have told me anything and I'd have had no choice but to believe the.  Instead, they arrived on time, assessed the problem, and promptly solved it. There was some debris in the disposal. Remove the debris, problem gone.  Highly ethical, very courteous, and just good people.
WenYing Y.
WenYing Y.
10/31/2021
Wizard plumbing and drain responds to the online quote and arrange the appointment very quickly. Gregg is very experienced, professional and did an excellent work! Now I can use hot water again!
Vicky M.
Vicky M.
7/23/2022
Customer service was very polite and helpful when I explained about a leaking kitchen faucet. She said they usually don't repair faucets but do install new faucets. I told her I didn't have a clue on choosing a new faucet. She suggested I take a picture(s) and that Home Depot should be able to help me. Went to Home Depot and they were able to assist me. I returned home and called Wizard. I got the same nice customer service person and she sent Landon. He arrived in less than 30 minutes. I was so great full for getting help so quickly. Landon was very pleasant and professional. Problem got resolved. This is the second time I have used Wizard. When needed, I will call them again and ask for Landon.
Teebs C.
Teebs C.
10/23/2021
Gregg came to our house today and was just wonderful. He was kind and polite and helpful. Wore a mask and when I told him we were a no shoes household he put on shoe covers. In addition, he discovered that the problem indicated by Home Depot when trying to install my dishwasher wasn't even a problem at all! The valve they told me had to be replaced worked just fine, and he quickly disconnected my soon-to-be-replaced dishwater in a matter of minutes thereby saving me $300.

Gregg was great, and I am happy he came to help us out!
Jim H.
Jim H.
12/22/2022
Great service from Wizard Plumbing. Have been using their services since last year and each time have been a great experience. Shot out to Mootasem, who provide a great service for helping my sewer issues with great feedback to problems I had!
MR D.
MR D.
8/18/2021
Guy on the phone is deaf or something and doesn't know how to talk to customers.

Owner should fire him.

I thought calling top rated company meant I'd get service. Not a clown on the other end.
Mary X.
Mary X.
10/11/2021 12:00:00 SA
I had a positive experience working with Wizard Plumbing. They're able to send someone within 1-2 days to come out for a free estimate.  The two gentlemen that came were able to help me descale the deposits that had built up in a pipe that was leading to my fridge dispenser being slow.  I also had a small shower leak in the bathroom, and Gregg was able to come by and take a look to understand the parts needed. Luckily, he had the parts in stock so did not need to wait a week to order the parts, and Gregg was able to come back the next day to fix it.  Gregg has 40+ years of experience working in this area so I felt at ease with him doing the fixing.

Their invoicing is very detailed and spells out exactly all the services performed so it is very clear for the customer.  Thank you!
Joanna H.
Joanna H.
1/15/2022
Antonio came out to my home on a busy Saturday afternoon. In the middle of the night on Friday, my toilet started to drip, squeal and the water pressure was so low that it wouldn't flush!

I have never used Wizard Plumbing prior, but I am an educator at the school next door (The Burkard School) so I immediately reached out and was able to get someone to fix my toilet Saturday afternoon.

The price for repair was fair &  Antonio was efficiant with his work.

I'm a big believer in supporting my neighborhood businesses and will be using Wizard Plumbing going forward.

100% Recommend.
Stacy F.
Stacy F.
9/23/2021
I am so glad I found Wizard! Our tub, bathroom sink and kitchen sink all backed up to the point of no return. I called Wizard Plumbing around 7:30 pm and a professional scheduler was able to get me a time slot for today, which was AMAZING! I am used to waiting a few days usually. The service window was noon to 2 pm.

Mike showed up at 1 pm, which was fabulous. He was extremely cordial and very professional. He had to go into the crawl space and put on protective booties! It was top notch professionalism and very respectful to me.

Mike explained that the normal process after snaking the drain was to show what was found through a camera. It was great to see what the issue is. EGG SHELLS! :) The price seemed like a deal for the services provided.

Mike, you are terrific! Thanks so much for your amazing service. You and your company are FANTASTIC!
Hussain R.
Hussain R.
10/17/2021
Have been a customer of Bell Plumbing but they totally failed us this weekend when our shower started leaking and the only solution was to turn off the water to the house. Called a couple places and Wizard was the only place with an actual person who could tell me they could definitively help us instead of forwarding us to some unknown dispatch unit.

100% recommend these guys - they've got me as a client for good.
Wei H.
Wei H.
11/21/2021
Yesterday I screwed when I was trying to install a water bidet to the toilet and it started to leak a drop to the floor every few seconds, I did not know how to fix it even after I removed the water bidet, so I immediately called Wizard Plumbing and Drain for help, they made the schedule for me the next day. Sam, a nice and smart guy came to my place this afternoon and fixed the leak within 5 mins, he also explained to me why the installation of water bidet caused the leak.

I have used Wizard Plumbing and Drain several months ago and the service was professional and high quality, and this time I have the same experience. I would recommend it to everyone who lives within the area they serve!
John Q.
John Q.
10/24/2020
Had a busted old terra-cotta lateral (tree roots).  Mo came out, ran the camera from our clean out, and found the break.  He used his locator to get the exact location.  After going into our crawl space (which is insanely tight and difficult), he found that the rest of our line under the house was in bad shape.  We got the whole thing replaced, as we'd had ongoing / repeated plumbing issues that we had to snake out and we wanted to just be done with it.  

Mo and his team not only replaced my full lateral from the back to the break (including under the house in our *extremely* tight crawl space), they also installed a bi-directional clean out in front.  The best part was that they did all of this work in 2 days!  They came out on Wednesday to check things out, and by Friday afternoon we were back in service.

Mo was honest, professional, and very hardworking.  Big thanks!
Nicole M.
Nicole M.
06/07/2022 12:00:00 SA
Fantastic all around. My problematic eight year old water heater finally started to die on Memorial Day weekend. Dustin came out to reset it for me and it was okay for about a week and then I decided to just get a new one. His colleague Waylen ended up installing my new water heater a week later and did a great job. So thankful for same day service especially on the weekend and relatively inexpensive for the work that had to be done. Definitely will use again. Thanks!
Richard L.
Richard L.
04/06/2022 12:00:00 SA
We called Wizard after having leaking issues with a tub faucet which we had attempted to repair. Gregg paid us a visit for a free estimate, but was immediately able to identify the issue and generously showed us how to fix it on the spot. He was a fantastic help after struggling with the issue by ourselves, and was incredibly friendly and knowledgeable. We will absolutely be using Wizard again for any future problems!
Jian M.
Jian M.
12/04/2022 12:00:00 SA
Had a gas water heater broken down on Sunday afternoon!  Ugh!  Called Wizard Plumbing and Drain at 7pm on a Sunday night, and a nice lady picked up my call!  An appointment is set for Monday morning 8-10 for a free diagnosis.  They deserves a 5 star for their service already!
Jerry L.
Jerry L.
5/15/2022
I had two pluming issues, 1. I heard water dripping into my ceiling downstairs whenever I flushed the toilet in the master bathroom upstairs. 2. The valve in the toilet downstairs wasn't working properly and the water kept running. I called Wizard Plumbing and Drain, they were super responsive and offered me the same day appointment. Waylen Y showed up on time and provided a reasonable price quote after a free inspection, then he fixed both issues within an hour. Obviously, he was super professional and knew his ropes. He was also super patient and explained to me what the root causes were. I highly recommend anyone who's looking to find a plumber to hire Waylen Y, he's really dependable.
Sandra L.
Sandra L.
01/02/2023 12:00:00 SA
Miguel did a good job today and he worked alone!  He removed the old water heater and installed a new one....a bit pricey and unexpected but got it done in a little over 2 hours. He had such a pleasant disposition.  I recommend Wizard for future plumbing needs.
Mel B.
Mel B.
11/13/2022
This is the best plumbing company we've ever experienced. The technician Waylen Yuhas was really nice and experienced.  He quickly resolved the issue and even provided us a handy wrench for turning on/off the city water supply valve to stop leak before the house main shutoff valve.
Jamil a.
Jamil a.
07/09/2021 12:00:00 SA
I would never hire them for a remodeling or a big project ever again.

This review is not for people that actually do the work, they are all hardworking and have no problem with them. This is meant to be a direct feedback to the owner/management, about their project management practices, and overall communications with their customers.

January 18th, agreed on scope and cost. They gave me 5-7 days estimate to complete everything, I added an extra 3 days, and hence scheduled move out date from a temporary rental, assuming all will be done by end of month.  

January 20th, work starts.

For some reason, they decided to demo and replace all kitchen plumbing, pipes and drywall without my permission, they did not even pull a permit, mention it or ask for it.

Relocated and forgot a live electrical wire (dishwasher outlet) behind the wall right above the sink, had to bring the electrician again, open the drywall, push the wire down and relocate to where he had it first ($350).

Covered the kitchen hood pipe location with drywall, had to bring HVAC company to cut the wall so the pipe can go through the ceiling ($275)
Install the WRONG dryer pipe (2.5 inches vs 4 inches!), again, had to bring another company to cut the whole wall, recut cabinets and sidewall, install a new pipe ($450)

Refused to finish kitchen plumbing, expected me to yet hire ANOTHER plumbing company to do that, or charge me $4000 extra. If you cant finish the job, why start it in the first place? I did not ask you to remove all plumbing in the kitchen, YOU did that without even asking me.

Did not relocate water heater to a storage room outside as specified in the contract, still want to charge me for it.
Did not honor the agreement with matching another contractors bid for finishing bathroom, they had me pay for all material.

I thought I would get over this, and just move on, today, July 9th, my neighbor just knocked on my door, walked me to his next door property where we share a wall and showed me a leak from my bathroom because wizzard forgot to cap one of the vent pipes.
JG B.
JG B.
11/26/2022
They came to our rescue on the Saturday after Thanksgiving. Our 17-yr-old water heater finally gave out and the water was rushing out. Wizard Plumbing not only had the new heater in stock, they came out in less than an hour. Awsome!
Brian A.
Brian A.
4/14/2022
Wizard plumbing is incredible. Their tech came out in a day, and was able to install our new faucet and drain beautifully and professionally. They wore slippers, mask, shared the scope of work, and treated our bathroom as their own. Already eyeing the next project they can support us with!
Heather C.
Heather C.
02/12/2022 12:00:00 SA
Theses guys are super responsive. Danny Came out to look at the broken water heater in our new home. Replaced it on the spot, in a Saturday for a very reasonable price.  Gregg came the next week and unclogged our kitchen sick and notice a cracked pipe in our garbage disposal.  I call these guys for all my plumbing repair needs
Faye S.
Faye S.
3/29/2022
I'm a renter and my landlady told me to call these guys for a kitchen sink leak. The gentleman who took my call was incredibly polite and professional and got me scheduled quickly. I did not catch his name, but when I called back later again, he was very helpful and I was again impressed.
Gregg is the technician who fixed my leak, and he was great. Very helpful and if I have more leaks (this rental is very old and not very well maintained, so it might happen, sigh), I will definitely request Gregg for the next time.
David L.
David L.
3/22/2022
Gregg dolling has done a good job and funny with a cool personality. I recommend it. This company is good
D M.
D M.
10/10/2022 12:00:00 SA
These guys are great.  They replaced my sewer line, put in a new cleanout, and left my paver stone driveway looking the same as before they started.  
same way.  They had three crews working on my job.  The ones that opened the holes, the ones that installed the new sewer line, the ones that filled everything thing in and repaired the driveway.  The supervisor popped into to check on the work a couple of times.  Not only that, I was able to text any questions directly to the office.  Everything you would like in a contractor.  I heard about Wizard on Next Door. Then my friend told me they were at his house putting in a water line and they were real pros.  That's what clinched it for me.  They delivered as promised.  As for pricing, their bid was the most completely detailed.  So you knew exactly what you were getting. That's how I do business.  I would hire these guys again in a minute.  Five stats and then some.
Jiawei C.
Jiawei C.
9/21/2021
Our Insinkerator was leaking and faulty. Jay inspected and fixed this quickly and promptly. He also went the extra mile to advise us on how to fix the low water pressure from our faucet. He is pleasant to work with and gets the job done perfectly and fast. I would strongly recommend him!
Cindee G.
Cindee G.
10/20/2022
I was able to get an appointment that same day (which is critical with any plumbing issue!) to fix a non-working toilet. They augered the toilet and it worked while he was there, but ended up not working later that night. I appreciate that Wizard made sure that the issue was resolved to my satisfaction after speaking with Adriana at the company.
C R.
C R.
3/17/2022
Extremely fast service and very polite, competent technicians. We will definitely be using them again in the future!
Si W.
Si W.
10/16/2022
Waylen Yuhas!!!  You are amazing!  Thank you for coming on a Sunday to help fix our toilet.  He fixed it in less than 10min.  Now we have a working toilet.  Yay!!!  Thank you Waylen and Wizard plumbing!  You guys are responsive and reliable and honest!! Thank you!!
Caroline B.
Caroline B.
11/04/2022 12:00:00 SA
As a local general contractor, finding trusted trade partners is critical to our success. We are very grateful to have found Wizard Plumbing. The technicians are knowledgeable, friendly and reliable. Most recently, we needed urgent service at a client residence. Wizard was booked out a couple of days - likely due to their stellar reputation - so we had another company come out instead. The experience left much to be desired; the technician seemed out of his depth and was unable to troubleshoot or propose a remedy. We held off on the work and had Wizard come out asap. As expected, they blew it out of the water in terms of quickly diagnosing the issue and providing a remedy. Wizard will continue to be our go-to plumbing company!
Jeong Ho L.
Jeong Ho L.
06/01/2022 12:00:00 SA
These folks are good and honest. I would give 10 stars if I could.

I had a toilet back up, called a 'big' name company. A tech came out and couldn't drill through. A manager came out immediately, offering free Video inspection. The camera head also hit something. For the Spot repair just to get the camera to pass, he gave a quotation that's suspiciously too high to swallow. I strongly felt that he was taking advantage of the situation that I didn't have options. He also insulted me for worrying about money. I did some research and called Wizard.  Waylen came out to my house immediately on the Memorial day. He did the video inspection and offered me a much more reasonable estimate. He waved the inspection fee toward the project cost. It was a no-brainer to me.  
He sent out the crew as soon as my acceptance of the estimate cleared when the business opened. As the crew was exposing the pipe, what's being revealed to my eyes was utterly shocking. It appeared that tree roots got into the thin gap between the pipe and the foundation. It grew thick there to eventually crushed the pipe and get inside the pipe then grew again inside. When I saw it, I thought I was dead and started looking for a Hotel for a long fight. But the crew team very patiently and carefully, one man in the crawl space the other outside, widened the hole and removed the roots and the damaged pipe. They dug under without breaking any of the 7 PVC irrigation pipes.
In the end, they re-planted a couple of heavenly bamboos that I told them OK to throw away. They also reconnected all the irrigation tubing like nothing happened.
(for my trouble, my colleague at work recommended the company that he had been satisfied with. It was also Wizard just by coincident)
Esther A.
Esther A.
12/01/2022 12:00:00 SA
We had a great experience with Wizard Plumbing. We had an emergency clogged drain but were able to get a technician, Miguel to come out in less than hour. Miguel was very knowledgeable and courteous. He understood the challenges we were facing and even remembered us from a prior job years back. Definitely recommend Miguel and the team at Wizard
A C.
A C.
4/14/2022
Water heater was flashing an error code on a heater I had Wizard installed about 4 years ago.  They promptly came out and checked it out.  While it took a few visits and changing some parts to get the heater working again, the crew was always very professional and courteous and made sure things are working properly.  They were able to get one of the parts for free and waived the express shipping fee for me.  There was also no charge for the times that they came out to check on the heater when it wasn't working properly after the first repair; one time was as late as 9 PM on a Saturday to ensure I would at least get some hot water for that night.  Thanks for fixing my water heater and would call Wizard again for my plumbing needs.
Cheryl L.
Cheryl L.
11/28/2022
Our toilet and shower room were back flowed with water.  Waylen came and helped us with the drainage.  He was extremely helpful, detailed and thorough.  Highly recommend.
Laura R.
Laura R.
5/28/2022
Very happy with Wizard Plumbing. Dustin came out and replaced a water heater at one of my apartment buildings. They are reliable, professional, I was happy with their pricing, and I am  very appreciative that they made time in their busy schedule to accommodate my energency. I have had them out to my home and two of my buildings, and very happy with all the jobs they have done for me.
Marc T.
Marc T.
6/15/2022
Water heater died, wizard came at 9pm and we had hot water by 11pm. Awesome guys! Will use them again!
Derek F.
Derek F.
9/23/2022
Oscar Fuentes was great. He fixed my dishwasher and didn't charge me a dime. Amazing.
Kevin I.
Kevin I.
01/10/2023 12:00:00 SA
Bummer. These guys do great work. Unfortunately they are insanely out of market expensive. I used them for years on multiple difficult jobs (see the review below). They always did great. I recently asked them to replace a storm drain. They quoted me over 3x the price for the same job they did 3yrs ago. I even sent them the older invoice. They knocked it down to 2.5x the price from 3yrs ago. It was an emergency if I didn't solve it before heavy rain, so I booked it a week in advance. A week later, when they were supposed to show up at 8am because it was raining hard that next night and I was in trouble, they moved the appointment to noon and then cancelled and moved it to the next morning, after the storm. Decided my job wasn't emergency enough I guess, even though they were doing other jobs that had been booked in the interim. Incredibly frustrating. This was after they replaced a sump pump for me two weeks prior and sat it in the pit wrong so the float stayed up and burned the pump out within a few days - ended up flooding my basement. They knew this and still cancelled my job that day on the clogged storm drain. They came the next day, and did good work (the sump pump problem was atypical for them frankly), but whoever is scheduling just doesn't give a shit unless they are making a ton of money. They've outgrown residential jobs basically, good for them, but not for customers. You should go with someone else, unless you want to pay 2-3x market and have an absolute non-emergency and can tolerate getting re-scheduled.
Erwin L.
Erwin L.
3/23/2022
Mike & Carter are friendly and professional. They came to our house to find any leak in our house and they help and educate me about the leak. I would recommend them for plumbing and drain related work
rhonda l.
rhonda l.
08/06/2022 12:00:00 SA
Kitchen sink started leaking last night (Friday!) at 10pm. Luckily we caught it and turned off the water before it was too big a mess. Called Wizard in the AM - fearful they'd say Monday (all weekend with no water?) but they came right away. Waylon is always so pleasant and he educates us while he does his job. Yes, sadly we've had to call him multiple times - joys of older home pipes. So so grateful for their speedy service, kind service, and fairly priced.
Chi P.
Chi P.
11/21/2022
sent in for a quote, no reply, not impressed! Disappointed , not as advertised . Thank you
lisa F.
lisa F.
08/12/2022 12:00:00 SA
if you use wizard plumbing and drain ask for Waylen Yuhas. Not only was he friendly and kind, but he fixed the problem in a minute. And because it was an issue with our garbage disposal which should have been taken care of by the people who installed it, he didn't charge us! Amazing! So kind. Thank you so much
Sheila S.
Sheila S.
4/21/2022
Today Manny and Miguel came to fix a issue with my toilet and leaking pipes. Professional, kind, caring and prompt. Explained the problem and the solution. I have ALWAYS used Wizard....the are without a doubt the very very best!!!
Gary G.
Gary G.
10/19/2022
We have used Wizard plumbing for more than 6 years to replace a water heater and unclog drains, but this was our first experience having Wizard do rough-in plumbing and they passed with flying colors. Waylen came out for an estimate which was very fair, and plumbed our new sink the next day. Waylen and his crew did an outstanding job, very professional and they cleaned up afterwards. Waylen found our main water valve was leaking which we did not know about, and just replaced it for us. We couldn't be more satisfied.
K M.
K M.
12/31/2021
Bottom line: Wizard Plumbing is very expensive and does not arrive on time.

On Monday December 27, I called Wizard Plumbing to have a drain pipe cleared out under our driveway. The soonest they were available was 2:00 to 4:00 on Thursday, December 30, so I scheduled our appointment for that time slot.

On that day, my husband came home early from work to meet the plumber. About 3:30, he got a text saying that they would not arrive until 5:00.  About 6:00, he texted them to find out if they were still coming and they said they were.  About 8:00, he received a call saying that they would arrive at 8:30. The plumber arrived after 9:00, more than 5 hours after the window that they had scheduled with us 3 days previously and most of that time they kept us waiting with no communication.

The plumber was there an hour and it cost $350.

Because we were expecting the plumber to arrive at any minute starting at 2:00 in the afternoon, we did not have dinner until 10:30 at night after the plumber left.

I am giving the review 2 stars instead of 1 because the problem was fixed, but it was a whole lot of waiting for a very expensive hour. At least our garage should no longer flood in the rain.
Majida M.
Majida M.
2/24/2022
Gregg came today and fixed our kitchen sink, he was on time, clean and did an amazing job installing our new kitchen faucet and fixing the mess under the sink!
Will definitely hire him again !
Deke W.
Deke W.
9/22/2022
I had a plumbing issue in my kitchen and was quickly given an appointment the next day in the morning. Justin arrived early, put booties on and listened to my failed attempts to fix myself. He resolved the matter quickly so I could go to work in a timely manner. Very courteous and clean. Will definitely call them again!
John J.
John J.
11/10/2022 12:00:00 SA
I've used Wizard for years.  They've always been available and do an excellent job.  Even when the job wasn't perfected on the first visit, they're willing to come back quickly to make the fix.  Waylen Yuhas has helped several times - he's professional and extremely effective.  I'll continue to use them in the future.
Linda W.
Linda W.
05/08/2022 12:00:00 SA
Great, professional service from Wizard. They responded within about an hour of my Yelp inquiry, and we were able to schedule an appointment for the same day.

Landon (I think was his name) came out to help us with our kitchen sink which was suffering from increasingly low water pressure. It turns out that our sink head has a water restricter which accumulated some debris.

We also asked about the low water pressure in our showers, which Landon helped diagnose. He suggested some solutions and reassured us that it wasn't an urgent matter.

Landon was knowledgeable and professional, and did not charge us for the visit. It was quick and easy to solve our small issue with Wizard, and I would go to them for any future plumbing issues.
Ronald S.
Ronald S.
12/18/2021
I was scheduled for a small job from 1-3 pm.  The company had a lunch celebration and I was told it would be from 2-3.  By 3:30 when they had not come or called I called the offices.  I was told they could not get the GPS to locate the serviceman, but they would call him and get back to me.  Of course they never called back, again.

At 4:30 the serviceman showed up tp do the job.  When I complained to him he explained that he had an emergency.  I said to him that at least someone could have called.  He did not like my complaints and just left.

I understand emergencies take precedence.  But the least the company could do is show some consideration and inform the customer, particularly after the customer called and was promised a call back.

So if you do not mind being inconvenienced and treated with a complete lack of consideration, go ahead and use Wizard.  Otherwise find a different plumber, maybe they we will treat you better.
Laurie H.
Laurie H.
10/03/2022 12:00:00 SA
We are so impressed with the folks at Wizard Plumbing and Drain! They respond promptly and solve the problem. They have helped us out twice. Justin and Waylon are incredibly polite and very good at their jobs. A very professional group and I can't recommend them enough. They are our go-to plumbing wizards!
Tyler R.
Tyler R.
01/03/2022 12:00:00 SA
Late Sunday, the valve to our toilet tank started to leak. Had a couple Wizard Plumbing team members over in a couple hours, and all was back to normal before bedtime. Nice people, thoughtful, and offered a discount. In the end, a different company quoted me 3x what I paid to Wizard Plumbing. And, I haven't had the issue come back. Really appreciated the save on a late Sunday.
Allison C.
Allison C.
02/09/2022 12:00:00 SA
I used Wizard plumbing for changing my sewer line from my garage to the city main end of 2021. The technician Mike gave us a good estimation and was easy to communicate and very professional throughout the process. Though due to COVID there is some delay, our job was completed in 2 months (it was originally estimated a week). I am overall happy with the experience and would recommend their service.
Ivy L.
Ivy L.
7/19/2022
Wizard plumbing and Drain customer service is nice and friendly. She got us a plumber come in quickly. Waylen did an excellent job fixing three issues with our toilets in one hour, including a wax ring change. Very reliable. Definitely recommended.
Geng J.
Geng J.
10/27/2022
Our water heater tank stopped working and we called Wizard Plumbing. They quickly responded and came to replace a new one. Kyle finished all the work quickly in 1-1.5 hours, and patiently told us how to maintain the tank. Recommend!
Rachel F.
Rachel F.
10/24/2022
Reached out to Wizard Plumbing and Drain for a kitchen problem. Easy to schedule and they arrived right on time. Waylen was fantastic and fixed the issue on the spot. Highly recommend!
rick r.
rick r.
09/03/2022 12:00:00 SA
Thanks to Oscar for a prompt response. And a great job cleaning out my drain. His recommendations were good as well
Wendy G.
Wendy G.
07/01/2022 12:00:00 SA
Waylen and Nula showed up on time, patiently explained the problem, and expertly fixed our issue in a matter of minutes. No need for us to ever look for another plumber: Wizard Plumbing will always be our first call is an issue arises. Thank you!
Katherine L.
Katherine L.
3/23/2022
Our toilet overflowed and flooded our basement with 1 of water. We promptly got an emergency appointment, and within an hour, Landon arrived, and quickly identified the issue (it turns out that the flush handle just got stuck). He was professional, and also had advice on next steps we could take to minimize the chance of water damage. We really appreciate the fast help, and also not getting charged and arm and a leg for what turned out to be a very minor issue. Thank you SO much!!
Randy D.
Randy D.
10/19/2022
I had the pleasure of working with Waylon yesterday.  He quickly assessed my issues and cleared the blockage. He was knowledgeable, efficient and cleaned up after his work.  I recommend him highly.
Jules S.
Jules S.
10/17/2022
We had an issue with our older toilet not flushing completely. Oscar came over the following day and fixed the issue with an auger. He was easy to talk to and had helpful recommendations and thoughts on how to prevent any future issues. He was very tidy in that he used shoe coverings and was masked. Thank you for the help!
L A.
L A.
01/02/2022 12:00:00 SA
I had chosen Wizard Plumbing due to their great reviews on Yelp. The arriving crew  installed water heater and main shut-off valve. After a year of use - heater still works as expected and shut-off valve is not leaking. But I had to deduct a star for the following reasons:
* arriving team leaded by M. did not have water collecting pan (on to which heater is placed to catch any leakage ) with them. It seemed to me they were in a rush to install & leave and did not have desire to find the pan. Like weak-willed idiot I agreed to proceed with heater installation.
* the pressure release valve piping that was neatly installed with old heater was replaced with piping that is installed crooked and under tension to the wall. Not only it's unsightly, it puts unnecessary tension to the pipe, T&P valve and generally, by being a rushed job, looks unprofessional

 So the basics of having a heater and valve working are there, but the pressure release piping installation left a more sour impression.
Simon R.
Simon R.
3/19/2022
We had an annoying leak under our sink. Landon did a great job of sorting out the problem quickly and efficiently. Very friendly service. Thanks, Landon!
Nicholas A.
Nicholas A.
10/16/2022
We had a clogged kitchen sink drain and called on a Sunday morning. They sent someone out within a few hours and the technician Waylen quickly saved the day. He was very nice, professional, and the 30 day warranty is great too.
Qiushuang Z.
Qiushuang Z.
05/08/2021 12:00:00 SA
Mike is the superman and is simply the BEST!!!
We have a big and urgent plumbing issue. It was a huge mess. To be honest, it was super stressful. I compared many top-rated plumbing companies over the weekend. In the end, I am very glad that I chose Mike and Wizard. Mike delivered above and beyond exceptions. I am extremely happy about the whole process. I highly recommended wizard to property management company, and plan to do further collaboration with Mike.on potential construction related projects.  

Here are a few highlights about Mike and his team
- Super clear communication.
- Deep domain expertise
- Customer-oriented solution
- Fast actions on any needs
- Advanced equipment to do whatever inspection I hoped for, with patient and detailed explanations.
- Best price offering
- Speedy and Sparkling team execution. (Met Mike on Sunday. By Monday evening, the whole big project was all finished and cleaned up.)
- Everyone on the team was extremely respectful not only to me, but also to tenants.
- Long-term relationship. Mike also provided me tips for insurance, city interactions, building construction and many others.
- Life time warranty

Let me put this way: now, I feel soooo lucky to know this superhero Mike, and I look forward to working with him and his team on other projects even beyond plumbing.  

Thank you Mike!
Neerad P.
Neerad P.
2/25/2022
I don't usually write reviews, but hats off to the exceptional service by Steven and Justin from Wizard Plumbing. I had called Wizard Plumbing because our kitchen garbage disposal was not working, and had blocked up the kitchen sink. Steven and Justin found that it was an old unit, and gave us two options - either replace it, or try to repair it. We chose to repair it. They were able to repair it and unblock the kitchen sink. However, they said that the repair may not last and since the unit was old and rusty from the inside, could result in some minor dripping during its operation. They didn't charge us for the repair, as they said the repair wasn't up to their standards!

Additionally, we were interested in finding out about replacing our old water heater and furnaces. Steven gave us a lot of information about this, and also gave us a few references for the furnaces.

I will definitely call Wizard for any plumbing jobs in the future, and wholeheartedly recommend them to anyone with plumbing needs.
J E.
J E.
7/26/2022
Called Wizard on Jul 24th about a toilet flush issue. Got an appointment for Jul 26th 8-10 to inspect. Gregg arrived ~8:30am, he recommended replacing the whole toilet since the structure was rocking. He quoted $1000 for everything, labor and all parts, including a new Toto Estrada toilet. Having done only a little prior research on toilets, this sounded expensive. But Gregg's offer to do it same day was too tempting. We agreed. He returned in 30min with parts, brought a co-worker, Jose, and they both knocked out the replacement in the next 1~1.5hours. Gregg identified a lose flange during the replacement, which he also secured before installing the new toilet. Its only been 30min since the install, but the new toilet appears to be working well. Thanks Gregg, Jose and Wizard!
Quinn M.
Quinn M.
04/09/2021 12:00:00 SA
I had a leaky shower faucet in my master bathroom and had received an exorbitant estimate from another plumbing company with a note that even with the proposed quote the problem might not have been fixed. There was also discussion of needing to cut out my bathroom tiles.  I was so overwhelmed I put it off.

Enter Wizard Plumbing. I called for a quote - Greg was on time and professional. He knew exactly what the problem was and gave me a completely reasonable quote (a fraction of the one I had received earlier). He was able to fix the leak on time and on budget! I actually added another request to cap some pipes that went to a wet bar sink that was no longer needed. He was able to seamlessly add this work on with another reasonable quote.

Of course all Covid protocols were followed!

I highly recommend Wizard Plumbing for any plumbing needs you might have!
Karl K.
Karl K.
04/10/2022 12:00:00 SA
Amazing customer service & great work! It was easy to make an appointment as they're open 24/7, and the service person came within the time range, provided a free estimation, and started the work once we said go ahead. We had a blocked drain because of dented pipe, and he tested everything once he fixed it to make sure everything's good. Would use them again for any plumbing works for sure!
Benson W.
Benson W.
4/25/2021
Our 16 year old Bosch tankless water heater stopped working so we searched on Yelp for a plumber who works on tankless water heaters.  Wizard has a lot of really good reviews so gave them a try.  Manny came out and after looking at the error code on our Bosch unit he said it cannot be repaired.  Since we needed a new tankless water heater I asked him about the cold water sandwich inherent in these types of water heaters and he recommended a Rinnai unit for us.  Admittedly the estimate was a lot higher than I expected but we were desperate and needed hot water.  They did not have it in stock so had to order it and said he could have it in 2 days.  So we had another 2 days of boiling water for bathing while we waited.  

On the day he said he would return, Manny returned with Israel, his assistant, and the new Rinnai water heater.  It took a good 4-5 hours of work for them to install it so I guess I know why the high cost of installation.  The new unit works perfectly with an app to initiate recirculation.  I have not noticed any cold water sandwich anymore with this new water heater.  It works perfectly.

I would highly recommended Manny and Israel at Wizard Plumbing.  They took the time to do the work needed.
Susie W.
Susie W.
01/11/2022 12:00:00 SA
We have been using Wizard Plumbing for several home projects over the years and they never disappoint.  The latest service was performed by Gregg.  He is an experienced technician and can troubleshoot problems that he has not seen before.  Even though our Toto plumbing project was slightly more complicated than normal, he was patient and resolved the challenge with good attitude, even some humor.  I would trust him on caring for our plumbing needs.  And from working with other technicians in the past, I highly recommend Wizard.
J L.
J L.
09/08/2021 12:00:00 SA
We had a leaking garbage disposal and some backflow issue ( washer can backflow into kitchen sink). Wizard plumbing responded super fast for an appointment. Jay came out the next day and was able to show us the problem, the junk and ran a snake and replaced our garbage disposal. Jay is professional and has all the equipment ready.  for Jay.

We were charged $250 for garbage disposal replacement labor and $200 for running the snake. We paid for our own garbage disposal and new electric cord from home Depot separately.
Phillip P.
Phillip P.
03/11/2022 12:00:00 SA
Our kitchen gas line had a leak, so we researched on Yelp and came across Wizard. Through Yelp, we requested a consultation, and received an email reply within the day. We called the next day to schedule and Antonio Velasco was here the next day. He asked about the problem, did some diagnostics for free, and then gave us an estimate higher than we would have liked, but we moved forward. Ultimately, his efficiency and expediency, friendliness in explaining the issue and options, professionalism, and overall competence was worth it. Thanks, Antonio! We now have a go-to plumber, and highly recommend Antonio.
Mary Anne B.
Mary Anne B.
1/20/2022
Again, we needed plumbing services-this time an emergency toilet tank rupture!! A call to Wizard Plumbing brought us a quick response. The problem was assessed and resolved, all within a couple of hours.
Thank you Greg Dolling- you represent Wizard very well!
Nonie B.
Nonie B.
12/15/2021
Recently noticed warm floor tiles by the kitchen sink and did some research, and information we got leaned towards a possible slab leak. Called Wizard and got it checked by Steven and Felix, and concluded there was no leak going on. They even stayed to do another check for my peace of mind. They did not insist on doing any more diagnostics, which would have cost me $350, something  they said would be a waste of money for me. Other companies would have probably pushed to having it done. Whether they were right or wrong about what was causing the issue, (a second opinion is now up to me) they were very professional in explaining everything.
S F.
S F.
10/03/2022 12:00:00 SA
Found a water drip in the basement. They sent someone over the same day and checked everything out. great service
Nathaniel H.
Nathaniel H.
01/12/2022 12:00:00 SA
Gregg Dolling came out this morning to do some maintenance work on our tankless water heater and fix a leak we had in our sink. He was knowledgeble  and very personable. He taught me a few things that I should have known about my own home without being condinsending or judgemental. A nice guy, and he fixed the issues quickly.
I definitely will call call Wizard for all my plumbing needs. Very happy customer.
Brian D.
Brian D.
07/11/2022 12:00:00 SA
Had an ancient toilet which needed fixing, but ultimately needed to be replaced.  Gregg D. and his assistant were terrific!  Gregg's a total pro, very friendly and knowledgeable and made the entire experience extremely easy and efficient.   Wizard will continue to be my go-to plumbers for all future issues!
Karen J.
Karen J.
1/21/2022
Couldn't be happier with their service!! Mo was our technician and he took great care of us. He was punctual and communicative. He helped to identified the issue and explained to us. He then fixed it with no problem. No surprises. We understand that we are in a special time with Covid and we are facing so many uncertainties. We had different experiences while working with other companies including many last minute cancellations or running significantly behind schedule due to short staff.  But working with Wizard plumbing, we know we will get consistent care and help that we are looking for. And we really appreciate Mo and Wizard plumbing!!
Alex T.
Alex T.
3/16/2021
Used a national based plumbing company a couple weeks ago and had a good experience. But when another leaked was detected in a tight crawl space, they couldn't or didn't want to handle it.

In comes Wizard. Mike and his assistant Sam showed up on time and assessed the situation.  Having a bathtub ptrap leak in a 18 inch high crawl space, Sam called in Wizard's resident 'contortionist' Rafael.  

Rafael showed up within the hour and squeezed himself under the tub. Less than hour later the job was complete and the price was beyond reasonable.  

I understand now that it's better to deal with local companies than national because they know their crew.  You're not speaking to someone in Arizona.

Totally impressed with Wizard!
Jack K.
Jack K.
12/24/2021
Second time using Wizard plumbing with good result both times. Greg helped us the first time on shower repair, and Felix helped us on garbage disposal replacement the second time.  Scheduling were easy, price were reasonable, both Greg and Felix were professional and got the job done quickly.  Recommended.
David G.
David G.
3/24/2022
Pro:  5 stars on the work and the communication.  Justin provided a quick response on a Sunday, was courteous and professional.  Careful in identifying and resolving a blockage underground.  Knowledgeable about sewer lines and state-of-the-art trenchless replacement of the lateral from house to city connection.  All their technicians are hard-working, respectful, and quiet--no profanity or annoying music during their work.  When the city scheduled their inspection nearly 3 weeks in the future, Brian used his contacts to get final approval the next day!  Backfilling and clean-up was quick and thorough.

Con:  1 star on cost.  Perhaps the most expensive sewer contractor to be found, but what can you do?  Sewer is not working and a household needing to function, so you get stuck without a reasonable way out at whatever they want to charge in order to get it fixed.
Robert F.
Robert F.
07/05/2022 12:00:00 SA
Gregg was excellent! He was the 3rd opinion we received on our kitchen sink water flow/pressure issue. The other 2 companies provided $10k+ recommendations to replace all the pipes under our house, just to fix the water pressure. They stuck with this recommendation even after we told them we were doing a huge home remodel in a couple months which would replace the entire sink anyway. Gregg came in and identified a quick and much cheaper solution within 15 minutes. Obviously we're very happy and would recommend Gregg and Wizard to our friends and the entire internet!
Rajagopal S.
Rajagopal S.
11/27/2021
Our water heater broke overnight and flooded the house. Wizard was the first to answer my call in the morning. They scheduled an appointment within the hour. Mariano and his helper were professional, gave me a reasonable quote and took care of the heater replacement within 3 hours. Highly recommend!!!
Erin A.
Erin A.
9/20/2022
Mike came out on request from our management company (we rent). We've had to have the sewer line unclogged/cleared between our house and the city main line 3 times in the past ~year or so, and the landlord/management company wanted to have someone come take a look. Mike let me watch as he sent his camera through our pipes (from outside into our house and also from outside just by our house all the way to the city main line). He showed me exactly why we are having problems in a way I could understand. He gave me some tips (run hot hot water from our shower for ~ten minutes every few days to help keep the pipes clear) and will report back on what he found to the landlord/management company. Very grateful to him for explaining everything to me and being thorough.
Yun L.
Yun L.
8/18/2022
Oscar's work was very professional and we were very lucky that he was nearby to help fix our sink. He has a very polite and helpful personality and was patient and thorough throughout the fixing process. We appreciated his care through his use of foot covers so our home could stay clean as he helped us fix our sink. Thank you Oscar for your help and we would recommend him to family and friends.
Kool D.
Kool D.
06/03/2022 12:00:00 SA
Our kitchen sink was backed up and I tried drano first, then plunging it, and then ran my own manual snake through the drain pipe. No luck. So I called Wizard and they sent a person to check it out for a free estimate within 20 mins of the call. So far, so good.
He was very polite, and offered to snake the drain for $350, and when asked why so much, said it's just market price and it's going up due to gas prices, and because others charge even more. Fair enough, you gotta make hay while the sun shines in sunny California.
I then asked him what if the issue wasn't the drain, at which point he went over to the sink and turned on the food disposal unit. It did the same thing it was doing the last 2 times, creating a vortex of water but not really draining. When suddenly, it started draining and magically fixed itself. He was nice and gave us tips on how to use baking soda and vinegar to clear it out (which we knew already but still choose Drano usually, probably not a great practice). And he left without charging anything, of course.
But why did he not check the sink first before quoting me an outrageous fee to snake the drain? Troubleshooting 101, isn't it?
Maria V.
Maria V.
1/14/2020
*****update*****
Wizard Plumbing has very good customer service. After realizing how unsatisfied we were with the job they did, they contacted us twice and today offered to make things good by refunding their entire fee!!! Certainly didn't expect that from a plumbing company. I guess they truly stand by their word and their work. Good job Wizard!
Matthew A.
Matthew A.
8/14/2022
Super helpful. Mo was fast and kind. They came out on a Sunday and helped me to find the problem.
Stephanie P.
Stephanie P.
11/04/2021 12:00:00 SA
Our toilet was overflowing on a Sunday of course and the issue got worst every minute. We were so desperate and stressed with companies telling us they can't send anyone as it was a Sunday. Wizard plumbing came and saved the day!!! Their team was understanding and worked efficiently to contain and stop the plumbing issue. They even gave us gloves and assisted us with the clean up process. They also examined our unit to better explain how the blockage in the pipes occurred and provided us with their recommendations. At no point we're we pressured for additional services. I hope no one has plumbing issues but in the event that you do, Go with Wizard Plumbing's experienced team.
Robin S.
Robin S.
12/20/2021
Wizard Plumbing is the best! We have had all kinds of water issues in our house, and Wizard has been fixing them all, one by one. This time we had them replace all of the faucets (three bathrooms, one kitchen). They are fast and efficient, fixed about 95 weird things that the prior owners had done, and the price was very reasonable. Greg is very friendly and incredibly competent. Totally recommend!
Anne D.
Anne D.
1/23/2022
Manny & Christian came to replace my dripping bathroom faucet and I asked them to see why the sink has been a slow drainer since I had it installed.  Turns out the original contractor hooked up the piping crooked and it cracked the main outflow pipe so all the gunk was collecting and causing the slow drain.  They replaced the faucet and piping and now I have a normal functioning bathroom sink.  No need for Drano every month!  Great plumbers!  Thank you!
Debra C.
Debra C.
06/12/2022 12:00:00 SA
We had a problem with our previous installed shower cartridge. We called Wizzard Plumbing , they sent out their specialist Gregg , he did  a great job . He was quick and efficient , fixed our problem , thankfully our shower is back to being functional
Karen S.
Karen S.
09/07/2022 12:00:00 SA
Wizard Plumbing stepped in at the last minute when another company cancelled our appointment.  We were desperate to get a new water heater as we had no hot water, dinner guests expected, and we were leaving town the following day.  Kyle arrived promptly to rescue us. He diagnosed the problem, explained the options, and got right to work.  Kyle had a new water heater, correctly sized, on his truck, so no time was wasted.  He was tidy and and efficient, keeping me informed of his progress. We thought the price was more than fair considering how long a water heater lasts. When we do need a new one, we will definitely call Wizard Plumbing.
Phyllis M.
Phyllis M.
09/07/2022 12:00:00 SA
Oscar Fuentes was wonderful - on time, professional, knowledgeable, and very pleasant.  Two years ago we hired a different plumbing service to change our old kitchen faucet.  We bought a new faucet and had a plumbing company located on N Amphlet in SM do the replacement.  It was replaced in 45 minutes without the need for parts and the bill was $861!  Oscar made 2 trips.  One was to replace the trap in the kitchen and then a second trip to replace the disposal (after we bought the new one).  Both trips totaled about 2 hours and required parts.  The total bill was less than $650.  We have a new plumber.
Daniel L.
Daniel L.
12/16/2020
Update:
After my initial Yelp review and low score, Wizard finally reached back to me and sent a supervisor to my house to guarantee the work and apologise.
I accepted their apology, and I hope that they improve their internal communications and communications with customers.

____________________________
Original review:

Very poor communication.
I called Wizard Plumbing to fix a gas leak in my house. After their initial inspection, I was told that spot fixing is impossible, and that I need to replace my entire gas line at a significant cost.

I agreed since my house is really old and re-piping is probably due.
When the team arrived to the house, the supervisor from the inspection wasn't present. They didn't seem to know what is the job they came to do, and started talking about spot fixing (which I was previously told is impossible)
I was a little worried so I texted Wizard to make sure that  they perform the work as per their invoice.
10 minutes after they started working, they got pulled out to go and do another job. Wizard texted me that they will be back the same day to finish the job. I told them It's not a problem for me, as long as they take photos before and after to show me that the job was done as agreed.

At the end of the day I heard nothing from them. I texted to ask about wether they finished the job. They answered that the job is done. I asked for the photos 3 times and all I got were evasive answers.
Eventually, they sent me only the 'after' photos the following day. Since they didn't take any 'before' photos - there's no way to understand what is shown in those photos, and if in fact the entire pipe was replaced or not.

I asked for a callback so that someone would explain those 'after' photos to me.
Nobody called.

A couple days later, I texted again asking for a callback. They responded and scheduled for the next day.
Nobody called.

I texted them again, asking to speak to a manager. They apologized and said someone would call me tomorrow. And guess what?
Nobody called the following day.

As it stands, it's been over a week since the work was supposedly performed. I still couldn't get anyone from Wizard to call me and explain themselves.
Lawrence L.
Lawrence L.
09/03/2022 12:00:00 SA
First off, a big thank you to Danny for following up and making sure that our water heater installation was done properly. Also, thanks to Alita and Kailee at the office for handling my calls and setting up all the appointments. Mostly, the biggest appreciation for Dustin and his water heater crew for coming out multiple times to solve the problems... we now have reliable, clean hot water.  I highly recommend this local, family owned plumbing company.

Long story: we followed our condo management's advice to replace our old water heater with the same Bradford White direct vent model.  Dustin and assistant came our in a timely manner and efficiently installed it in our patio deck's very tight enclosure. Immediately, when the water was heating up, there was a chemical smell in the water. I thought this was a normal issue in a new water heater that would dissipate after a few days. It got worse and worse.  Wizard came by and flushed the new water heater which didn't fix the problem.
I contacted the manufacturer, and they mentioned that it could be the anode tube. I questioned that response, as it was a brand new unit. As it turned out, that was exactly the problem.
Wizard came out and installed a second Bradford White unit which had the same issue... chemical smell from the hot water. They came out again with a replacement anode tube from the manufacturer. Still made no difference.
In the end, Wizard supplied and installed an equivalent water heater from another manufacturer, and after several weeks of hot water use, all remnants and residue from any contamination from the first two faulty water heater units in our pipes were finally gone.
It is fairly easy to find an outfit that takes care of the customer when everything goes smoothly, it is another thing to have them come out 6 times in earnest to work hard to follow through and make sure the job is done right.  It still boggles my mind that a reputable manufacturer like BW can distribute faulty units, knowing that there are issues with such an important part.  Perhaps, I am the unfortunate recipient of the only two faulty units of the thousands they produce... lucky me, that Wizard Plumbing followed through to make things right.
Christine C.
Christine C.
11/08/2020 12:00:00 SA
We have one bathroom seems to have a clog as there is a slow drain (no backup).

Wizard plumbing sent in a plumber, who's not able to unclog with the machine. After that I rejected his price quote for snake the drain, which was quoted for over $500.

He came inside the house and started to attempt to unclog with a plunger. I got 3 bathroom overflow with black waste splashing all over the place. Ridiculous. This guy left without cleaning up. At that time I only noticed the overflow in the bathroom where he was using the plunger. I was too shocked and speechless at the time.

After he left, I found out the overflows in the other bathrooms that caused by him. I called Wizard immediately, which was around 6:50pm. The lady who answered the call told me that no one was working and the best she can do is to send someone the next day. Wizard plumbing advertised for 24/7 service.

End result, Wizard plumbing did nothing to cleanup the mess they made, made matte much for me, sent incompetent unskilled plumber. Horrible experience.

First photo was after some cleaning was done. I forgot to take a picture before cleaning. Too shocked at the time!
Samantha R.
Samantha R.
11/13/2020
I was routed to Wizard when T-Kor was too busy. The plumber who came by to take a look at my leaking faucet was very personable, but he said it would cost about $600 to fix my leaking kitchen faucet. He didn't take anything apart, just glanced at my sink. I asked a friend to take a look later, and friend easily took the faucet apart and tightened it. No more leaks. $0 spent.

I wonder if I would have been quoted this price if I were a man and not a single mom.
Claudia B.
Claudia B.
12/17/2020
This is not a rating for Wizards work tho Yelp asked for a review 3 times and will not let you submit without a star rating, so here it is.
While Mark did get back to us within a couple of hours, we couldn't wait 5 days for them to come out to unclog the kitchen sink so we went with someone else. They were referred to us, hence our call to them first.
Enci S.
Enci S.
04/11/2022 12:00:00 SA
I no longer trust this company, a rip off organization that takes advantage of customers. Twice Wizard Plumbing cancelled our service on the day of service. The 2nd time they did not even bother calling us to inform us about cancellation. In the end I am glad they did not show up. They had given us an estimate for $1600.00 to install two toilets with a discount of 300.00. I hired a a liscenced contractor who installed the two toilets for 600.00
Lis B.
Lis B.
12/14/2020
We had a leak under our kitchen sink that I knew I couldn't repair on my own, so I called Wizard Plumbing. I was very, very glad I did. Christian + team knew exactly what they were doing, figured out the problem ASAP, and had the tools/parts to repair the issue ready to go.

As far as scheduling went, I'd originally scheduled with the dispatcher for Friday afternoon, but she actually called me that morning and asked if I wanted the folks to come out earlier. Answer: yes! The whole thing was pretty seamless, and utterly professional.

I was very pleased with their Covid readiness as well (both Christian and his partner wore masks the whole time).

Would absolutely recommend this company.
Marianne A.
Marianne A.
8/23/2022
We got a new hot water heater from Wizard in March 2022 and were very pleased with every aspect of their service.  On returning from a trip recently, we did not have hot water.  I did not check the hot water heater or that area myself, just called Wizard since it was under warranty, and Tod came very promptly after I called.  Turns out a circuit breaker had shut off (nothing to do with the hot water heater).  I give two thumbs up and profuse thanks to Wizard for outstanding service.
Ken C.
Ken C.
11/18/2021
Gregg is excellent.  We called Wizard Plumbing several times before and he was the one who showed up each time, and he was able to fix our problem each time.  Incredible plumber
Josey S.
Josey S.
3/22/2022
Biggest Rip off ever.  $950 for less than 2 hours work.  Installing an already purchased faucet, they bought the disposal and installed it
Neeraj S.
Neeraj S.
6/28/2021
This morning, we noticed that our hot water had stopped working. We called Wizard Plumbing and Drain, and asked them to come out and take a look at our water heater. Their appointments were totally booked out for today, but still they were able to slot us in for someone to come out first thing in the morning. I greatly appreciated them going out of their way to slot us in.

Within 10 minutes of their scheduler, Gregg from Wizard Plumbing showed up, and was able to identify the problem (pilot issue with the Rheem heater), and fix it very very quickly. He was done in less than 5 minutes flat, and was amazingly efficient. Great customer service, and amazing customer empathy. Next time you have a plumbing issue, please ask for Gregg (from Wizard Plumbing of course)!! Thank you, Gregg - you saved the day for us.
J. K.
J. K.
12/03/2021 12:00:00 SA
Mo came out today to diagnose a leaking water heater in our crawlspace. He was exceptionally professional and efficient. I highly recommend Wizard!
Caprice H.
Caprice H.
12/08/2021 12:00:00 SA
Our toilet wasn't refilling properly and so we promptly called Wizard Plumbing to schedule an appointment. Despite being super busy right now during the holiday season, they were able to squeeze us in for an appointment 5 days later. Sam was our plumber technician and he was incredibly timely, professional and friendly. He was able to assess our situation, provide our quote, and even gave us some tips on how to fix it in the future. Definitely a 5 star experience and would absolutely call and request him in the future again.
Jay C.
Jay C.
5/23/2022
We needed someone to replace and update parts of our kitchen sink piping. Gregg Dolling was fantastic! He called to give me an update on when he would arrive, was kind and very communicative (explained a ton of stuff to me), and most importantly, was efficient and quick in getting the job done. Everything went smoothly!
Jeannet K.
Jeannet K.
05/07/2022 12:00:00 SA
Great service. Knew what they where doing. Very friendly. Prices for plumbing are outrageous and they are no exception though.
Somal V.
Somal V.
11/26/2021
Loved the serviced provided by Greg. Provided free estimate a week ago.
Service was carried out timely. Had to add new faucet and new insinkerator since the old was leaking.  

Greg is very humble guy and provided useful information about new insinkerator. Completed everything in less than time alloted.
Very professional service indeed.
David L.
David L.
11/12/2021 12:00:00 SA
I would like to strongly recommend this company for your plumbing jobs. I had a great experience with the very knowledgeable technician (Samer) about my drainage problem.

He is not only knowledgeable but also honest & follow through the whole process. He explained to me all the options & detailed processes as how to deal with the issue based on the most cost effective ways. He simply treats the plumping issue like his own house.

Without a doubt, I truly encourage you to ask for him to do the inspection!!
Nikka M.
Nikka M.
3/19/2021
Yesterday our washer started leaking out of the blue. Our garage quickly flooded with water, in a bit of a panic I called wizard plumbing. They picked up the phone immediately and told me they could send someone the next day, first thing in the morning.

Miguel came super prompt, identified the problem, and resolved it in an less than an hour. Looks like we had a clog (not using the disposal properly: guilty as charged).

Our whole experience was great, would highly recommend!
J L.
J L.
3/29/2022
Wizard Plumbing responded quickly to my call and offered a fair rate for the installation of our faucet.  Our installation required some extra work because the new faucet pipe was larger than the old one and that meant removing some wood planks.  He didn't charge us extra do to the job and we paid exactly what they had quoted us.  Justin was polite and worked quickly.  I will not hesitate to call on Wizard next time we need some plumbing work.
Rebecca X.
Rebecca X.
3/25/2021
Jay and his guy showed up on time and provided great service.
The were wearing masks and keep social distance, he explained our problem very clearly. I would recommend their service.
David P.
David P.
5/20/2022
Kudos to Gregg -- he has been consistently helpful and efficient with addressing problems and questions over the years!
Marisa U.
Marisa U.
03/11/2021 12:00:00 SA
Steven and his crew showed up on time, found out the cause of our flooding and quickly came up with solutions to fix it. They even noticed some problems with the existing plumbing that the city inspector didnt even see! It's my first time ever needing to call a plumber and honestly it couldn't have gone better! This place has excellent customer service and smart and professional employees.
Joe H.
Joe H.
4/14/2022
We had a problem that seemed insurmountable with old pipes under the slab foundation in an aging house.  Manny and crew came in and innovated a solution to fix the problem once and for all with minimal impact to the house.  They then got to work cutting concrete, digging trenches, and laying pipe.  They ran a clean and organized work zone and paid attention to getting the job done while staying sensitive to having a minimal impact to the house and yard.  In the end it was done fast (early even) and exactly as planned.  Great communication and they went over and above to make sure I was happy.  Huge kudos to Manny and the crew for a great job!
Will L.
Will L.
3/24/2021
Manny and Israel helped me install a couple pipes and drains for a couple of washers.

On time, fast workers. Quoted me on the spot and delivered quality work. A+ recommended
Russ D.
Russ D.
3/23/2021
I had Wizard Plumbing come out to fit my old broken  kitchen faucet. Mariano Lemus came out to work on it and did an excellent job. The work was clean, quick and very professional.

I would definitely recommend Mariano for any plumbing needs.
LeAnn C.
LeAnn C.
10/29/2021
They were so great! Professionals and gave me an honest idea of what the problem was. Luckily it wasn't anything major, but good to know it wasn't serious! Thank you!
David S.
David S.
10/25/2021
These guys are great! Ask for Gregg Dolling - amazing expertise and helped me with some tough plumbing issues! Really helped cut through the clutter of crappy information. Glad Gregg could come out to help us!
Ryan T.
Ryan T.
11/10/2021 12:00:00 SA
Gregg was very knowledgeable. He was able to help us on our water heater issues as well as give expert knowledge on our heater. Gregg saved us a lot of money, gave honest and expert advice, and told us that we didn't need to replace anything at the moment. He was transparent, honest, and gave good information on how to maintain the water heater.

Gregg is also funny, has jokes, and is overall a good guy. He saved us about 350+ on our water heater and 1500+ on our heater.
Jeremy N.
Jeremy N.
8/16/2022
I called to have someone come out and take a look at possibly replacing my toilet. They were able to send someone out the same day, a couple hours after I called. Oscar came by to take a look at the old toilet before suggesting replacing it. He even had the kind of elongated toilet I wanted in his truck. Unfortunately it didn't fit, so he went to Home Depot, got a new one and then came back to install it. All in the same day. Good, quick service from the call to the install.
Renat O.
Renat O.
04/08/2021 12:00:00 SA
Great company.
As fellow contractor (HVAC) I know how hard it is to make it out here for a local company.
Same day estimate, same day job, of course a bit pricey, but it was an emergency.
Circulation pump installation for Air Handler is not the easiest of services but guys handled it supremely.
Many and Israel were the team helping us, and they were extreme professionals and I'm very happy with their service.
Roger F.
Roger F.
10/31/2021
Gregg really came through. What seemed like a simple faucet replacement definitely threw some curve balls but he handled them with finesse.  Thank you Gregg and Wizard! Great advice and great work!
jeff y.
jeff y.
3/26/2021
Roots grew into our sewer lateral and sewage backed up into the house. Wizard gave us a reasonable estimate and started work as soon as we said ok!   Before we knew it, two holes were dug. They were efficient in replacing the sewer lateral.  

Elmer and Sufian repaired the concrete and did an excellent job matching the new concrete with our old concrete.  They matched the size and colors of our original concrete.  Truly professional.
Priya S.
Priya S.
11/06/2021 12:00:00 SA
Very professional, fast and reliable service. Have done several projects with them - water heater replacement, trenchless sewer lateral, faucets installation. Among all the other plumbers we have tried, they are by far the best ones in San Mateo county area.
Jessica E.
Jessica E.
10/20/2021
I chose Wizard due to the yelp ratings and reviews and they did not disappoint. My appointment was scheduled for 2-4 and I called to request a sooner appointment and they said they would let me know.  A little before noon they called and said could come out.  Greg arrived very friendly and was able to resolve my leaking dishwasher/ sink.  He also kept me informed during the process of the issue.
Nicholas A.
Nicholas A.
3/15/2022
Yes seems very high quality service , reps try to upsell so be aggressive on approving pricing , repair work done well so will try service again
Rahul D.
Rahul D.
2/20/2021
While this review is specifically for Miguel, these Wizard guys are the best...they are my go-to and they have exceeded expectations every time!

Case in point: Last evening, the retaining nut on my sink faucet's extensible  water line came off and got stuck inside the faucet.  I tried my best to salvage but to no avail.  Lots of water got sprayed around - which is not fun on a cold day.  I called Wizard post-haste, was promised a time slot between 10 - 12 noon today - a Saturday.  Miguel promptly showed up around 11 and within minutes was able to get the nut out with appropriate tools.  He was super courteous, professional, and clean - including wearing booties and double masks upon entry.  

All in all a phenomenal experience - Thanks Miguel and Wizard!
Adam M.
Adam M.
11/21/2021
Weekend service from technician Sam who did a great job to help with a clogged main sewer line, thanks for coming out on a Sunday and helping me and my family enjoy the rest of the weekend clog free! Highly recommend Wizard for all your plumbing needs.
Paul K.
Paul K.
06/08/2022 12:00:00 SA
We found up to our water heater having a severe leak at 7:30 by happening to look in the garage. Kyle was at our house in 20 minutes and he replaced our corroded failed water heater on the spot. He is a one man asskicking machine, as there was 2 inches of standing water in garage and he just replaced it in about and hour and also got rid of a ton of water leaving our garage almost dry. He walked me through operation and we are going to have hot water tomorrow. Cannot recommend enough and thanks to Kyle for un ruining our day.
Pick S.
Pick S.
04/08/2022 12:00:00 SA
I've used Wizards many times (unfortunately for me), but everyone that  has visited has been super helpful and great in doing their job!  Today, Gregg D came out to look at my tankless water heater.  Gregg is super friendly and beyond helpful - he is engaging and answered every single question that I had.  He ultimately resolved the issue that I had in less than 30 min.  I am glad Wizards has people like Gregg....though I hope I dont need to call them again anytime soon!!
Sarah S.
Sarah S.
9/18/2020
Greg installed our water filter. Great guy, efficient and did an excellent job installing our Aquasana water filter under the sink. We recently moved to San Carlos and we are so grateful to find a plumber that we can trust. Will definitely be calling for Greg to come back out to our house in the future. THANK YOU!
Jennifer L.
Jennifer L.
04/12/2022 12:00:00 SA
Wizard Plumbing has helped us out on many occasions. Greg Dolling just recently installed a new faucet and fixed our ailing toilet. He was efficient, knowledgeable, as well and funny and friendly. He answered all our questions and gave great advice on future projects. Would definitely recommend!
Food Sage W.
Food Sage W.
8/21/2021
August 17, 2021 Tuesday
Team Leader Justin & T.
Master Bathroom/2nd Floor:
1)Remove Old Toilet replace with New OVE
Toilet from Costco.
2)Remove 2 Old Faucets/Popup Drains and
Replace with 2 New Kraus Faucets/Popup
Drains/My own Parts.
3) Justin use the Sheetrock wall to access the
Copper pipes instead of damaging Tile.
Assess Shower Arm situation cuz pipe was
very loose. Justin suggest the the Pipes need
to re- solder and bracelets instead. Informs
me he does do Sheetrock Repair 12x12
Sheetrock and immediately Schedules me for
August 19, 2021 Thursday appointment.
4) Excellent Cleanup and caulking on Faucets and Toilet.

August 19, 2021 Thursday
New Person: Miguel
Master Bathroom/2nd Floor:
Explains his process/procedures re: Copper
Pipes, Re-Solder, Bracelets, Sawing Wood and Re-Framing the Wood and installing
my 24 Shower  Arm/Head.
Excellent Cleanup and caulking.

Will use Wizard Plumbing again & again.
Their Team are well Trained.

Food Sage/ Darryl
Keith M.
Keith M.
5/25/2021
Rafael is awesome! He was professional, respectful, personal, and knowledgeable. Besides the work he really came to do (kitchen sink / water pressure issues), he fixed an issue we have had for years with a hand held shower head for a bathtub...Four other plumbers over the years could not figure this thing out, either.
I highly recommend Wizard Plumbing and, if you can get him, ask for Rafael!
Anton Y.
Anton Y.
11/09/2021 12:00:00 SA
Sam from wizard plumbing came out to help us with a sump pump issue. Our discharge pipes were leaking quite heavily. He was very courteous and efficient in his inspection and diagnosis of the issue. He also fixed the leak in our discharge pipe. Would definitely work with him again.
Winter S.
Winter S.
8/15/2021
My kitchen sink garbage disposal stopped working and wizard plumbing came within a few hours and fixed the problem in a speedy time! Very great customer service and highly recommended. Hopefully it won't happen again but if it does, I'll definitely call back for future plumbing or draining issues! Thank you!!
VR R.
VR R.
6/27/2022
Woke up to a foul stench coming from our utility sink on a Friday. Called Wizard and was able to get an early afternoon window. The office staff who I spoke with was very professional and friendly.  They showed up on time and worked super hard. Waylen and his partner tried for hours to clear the line, but we found out that there were structural issues (broken pipes!), that I had to deal with. Waylen explained everything and was really thorough in scoping out the problem before jumping in. I required a second plumber who was contracted under my insurance, but before Waylen left, he communicated effectively with the next plumber regarding what he had already tried and the outcome. I will definitely call Wizard for any future plumbing issues.
Sarah W.
Sarah W.
07/08/2020 12:00:00 SA
Searched on Yelp for quotes (they all do them on site), and the plumber (Gregg) came by 1pm same day to do the quote. We hired him after the quote. Here's what they did based on my receipt:

Found slip nut attached to basket strainer broken and leaking. Replaced slip nut, tailpiece, waste arm and washers with new . Test OK. Price includes discount and 90 day warranty

I appreciated Gregg's 'bedside' manner about him and his advice about how to fix the T shape of the trap in the future.  I'll continue to test the sink for the next 90 days but I'm so glad it was fixed on the same day.

Would definitely hire Gregg/Wizard Plumbing again.
Paige L.
Paige L.
11/20/2020
Everything about this company was professional, from speaking with the agent to schedule someone to take a look at my mom's furnace to text confirmation, to the technician Greg, who came out. They said it would be a 2 hour window, and they were within that time window which was nice. They called when they arrived to the house and I provided instruction (COVID-safe!) Then Greg provided us with details of what was going on and he was very friendly and helpful. He said if there were any more issues to reach out to him.  

The one-hour service charge was $175, but if we continued to have issues we could get further help at no charge. We will definitely keep their information for further plumbing and heating needs!
Robert M.
Robert M.
8/25/2020
I first used Wizard Plumbing back in 2016 for a replacement of a hot water heater.  At that time, they came quickly and replace it with a professional water heater.  At the time, the technician secured it in such a way that exceeded the code for earthquakes which I really appreciated.  Well 4 short years later, the new heater failed and again Wizard responded on the same day, honoring the 5 year warranty and replaced it on the same day. That was last week.

Today, it is Tuesday, August 8th, 2020 which places this post in the middle the COVID-19 pandemic and fires across California.  The sky is thick with smoke from the 625 wildfires which currently surround us.  What more can go wrong?  How about our 60 year old sewer line breaking which flooded our back yard with raw sewage.  Again, I called Wizard and they repaired the pipe quickly and at a truly fantastic price.

If I've tempted the Gods by asking what more could go wrong, and they should find it amusing to burn down my house, then at least I know who I will call for the plumbing on the rebuild.  Danny and Mark are two princes among men.
John I.
John I.
11/07/2021 12:00:00 SA
Fantastic customer experience from call through service.  Sam was delightful and competent.  Would definitely recommend this company.
Dennis F.
Dennis F.
11/26/2021
Antonio came to our home in San Bruno to inspect a clogged train in a utility sink (garage). He was on time, professional, and followed basic COVID protocol. He informed me of what he planned to do, in detail, before requesting permission to proceed with the work. He helped address the immediate need of unclogging the pipe via snaking. He also inspected our home's entire system to assess the state of our pipes. He shared an estimate of the work to replace old pipes to prevent a future, unplanned issues.

Would absolutely recommend Wizard Plumming (especially Antonio) to friends and family.
norma g.
norma g.
10/08/2021 12:00:00 SA
We have a 100 year old home with lots of plumbing issues over the 42 years we've lived here & lots of different plumbers....mostly incompetent ones.....that is, until we found Gregg at Wizard Plumbing. He installed our new Alkaline Water System, & when Lowe's delivered our new dishwasher, the installer wouldn't install it, due to a leak. We called Gregg & he did such a fantastic job, we decided to have Gregg install it instead, to have the job done right! Gregg was heroic in dealing with the issues & complications (100 year old house, remember?) So!! We're going to have Gregg come back & redo EVERYTHING under our kitchen sink! It's a lot but I know Gregg can handle it & untangle all the backwards things other plumbers have done over the years ! I'm so impressed. Get the Best! It's worth it!
Ellis D.
Ellis D.
03/10/2022 12:00:00 SA
We called Wizard Plumbing after finding that our kitchen sink drain was leaking. Wizard Plumbing was able to come to check on this issue within a few hours. Landon came out to fix the issue and had it fixed within minutes. He was very professional and courteous and knowledgeable! I would definitely recommend this business to others and would call them again for any plumbing work.
gloria c.
gloria c.
6/30/2020
I'm not a plumber. That's why I called one.

Makes no sense to show up & give a price w/o checking to see th problem nor explaining th issue.

I'm no longer trusting any company based just on th high Yelp reviews.

& officially starting to hate Yelp.
Dave L.
Dave L.
11/03/2021 12:00:00 SA
What an unusual experience.  Sam Badwi came out from Wizard and was polite, helpful, informative and fair.  He came out for a plugged drain that I have been cleaning about once a year with a snake; recently the cleanings have become more frequent.

I called Wizard yesterday and they said they would be out today between 5pm and 7pm; Sam was right on time.  He explained what the likely cause was as well as potential solutions.  He suggested we scope it first with his camera and that this might push the latest clog through, in which case he said there would not be a charge.  Lo and behold the camera pushed the clog through and no more backup.

I am pretty sure the sink will clog again, and when it does, I'll be calling Wizard, asking for Sam and will pay for the snake or water jet solution.  Pretty good business model if you ask me (reminds me of Les Schwab who will fix a nail in your tire for free).  Give someone good, free (or inexpensive) service upfront and you should have a client for life.
Spencer W.
Spencer W.
3/31/2022
Wizard Plumbing sent out a plumber promptly-- same day, just 2 hours from giving them a call. Gregg diagnosed that the issue was an electrical problem by plugging in the garbage disposal to the dishwasher outlet. He did not charge me for this consultation and I'm appreciative for his time and honesty! Because of this, I know I will be calling Wizard Plumbing and Drain the next time I do have a plumbing issue.
Kimberly S.
Kimberly S.
6/27/2021
Ok so it's been a month and my question is will Wizard Plumbing ever come remove their metal plates from the street?   Really would be nice to have this hazard removed so walkers, bikers and even the kids roller skating don't trip.
Lucy D.
Lucy D.
11/20/2021
It's the best ever plumbing business you can find.

I used them for repiping the whole houses and major
repiping between my house to the city connection. They took care of all the paper/permit works with the city and did an excellent job with 25 year warranty. They have the best tools and machines, and best of all, competent, knowledgeable and friendly plumbers. It's a pleasure to have them work on my projects.

It could not go wrong with 1588 gorgeous reviews!
Timothy M.
Timothy M.
7/31/2021
I really like these plumbers. I worked with the owner Mark to install a water booster pump. He's a kind, considerate gentleman and he knows his trade quite well. You can tell he takes pride in a job well done. Since then  (~3 years ago) Mark doesn't come to jobs himself anymore. Most likely due to having to run the company. I've used his techs a few times now, and they've been plenty competent. I live on Isabelle Avenue in San Mateo in a house built in 1937. The Terra cotta lateral sewage drain is past its lifespan and I think it's probable I'll be using wizard to get in there and fix it. Stand by and I'll update my review if/when wizard takes care of this ~ $10,000 job.
Taryn R.
Taryn R.
11/30/2020
We love wizard, and have used them more Mrs then I can count on my hands. They are always friendly, helpful, and knowledgeable. They are courteous when they arrive- now with everyone working from home. Do a free cost assessment and call or email with a price break down. They are very reasonable and have never not showed up, called or not professional. I would 100% use again, and recommend to anyone having any toilet, sink, or tub troubles. We also book them yearly to come do a deep clean in the drains in all the tubs and sinks. Really A+ service!
Christina S.
Christina S.
11/30/2020
So, news flash - it's not true that you can learn anything yourself from YouTube, and my bathroom sink install gone awry was proof of this very important life lesson (you're welcome!).

But thanks to Wizard plumbing, no one has to be the wiser. Anthony and Francisco were amazing. They came same day, gave me a fair quote, fixed both of my plumbing issues, even installing a new garbage disposal on site, and were courteous, professional, and very respectful of cleanliness and safety measures regarding covid. I will use them for all future plumbing issues and will never, ever, ever attempt to DIY from youtube videos again...
Maggie G.
Maggie G.
10/25/2021
Steve helped my mom (Teresita) out when she was in a jam with her toilet and then with her sink the following day (last week). This was right before my brother's birthday and she was very stressed. I did not meet Steve because I left before he arrived, but I heard all about how he helped them.

Great service with great people behind this company. Thank you!!
Bonita B.
Bonita B.
3/31/2022
My new kitchen faucet stopped working. Call Wizard Plumbing and Gregg Dolling came out the next day. Not only did he find a leaking hot water shut off valve, he recommended a great replacement faucet. He just came back to install it. Great job! Thanks Gregg! I recommend Wizard Plumbing, and highly recommend Gregg.
Maya C.
Maya C.
10/24/2021
Jaime was absolutely amazing - we had a complicated shower pipe clog which required getting into a tight space and removing the drywall to get to the pipes. Jaime was super neat with his work and extremely efficient - he had the whole job done in just an hour! I would definitely recommend Wizard Plumbing to do any plumbing job however they aren't cheap at $225/hr. But it is quality service!
David G.
David G.
5/13/2022
Landon and Gregg did an amazing job replacing our broken toilet. As always, Wizard sets the standard for great customer service!
Joel W.
Joel W.
5/13/2022
We had a great experience working with Danny, Mark, Jaime, Weylan and crew across a few critical activities at our new home. Sump pump repair, new tankless water heater, repositioning laundry hookups, and a complete replacement of our drainage lines under the house. Team was extremely responsive to requests and adjustments along the way, laying out in detail options and targeted recommendations for how to address. Prices were fair and competitive; team was courteous and professional. Will have them back as a first choice for anything down the line. Would recommend them to anyone.
B J.
B J.
11/10/2021 12:00:00 SA
My toilet would not flush properly and it continued to run water in the tank every 10 minutes.  Well, All of my issues with the toilet were corrected by Samer Badwi. He was very articulate, kind and patient. Sam explained what was necessary for the repair and corrected the problems that I had been experiencing for months.  What a blessing!!!  I highly recommend Sam.  He wont let you down.  Oh, he was very respectful.
Richard C.
Richard C.
11/24/2020
The other guy told me my furnace had to be replaced and he could so it that same day for $5K, but since he liked me, he would do it for $4K.  I smelled something fishy.

I called Wizard (Gregg) and they replaced a circuit board.  Total cost: $600.

VERY HAPPY...
Court D.
Court D.
11/08/2021 12:00:00 SA
I discovered my water heater was leaking, and they were out the next morning to check-it out, and ultimately replace it (my unit was quite old). They were very accommodating to my schedule, while offering prompt service. Antonio Velasco was the technician/plumber who came out and he was very helpful, courteous, and efficient.
K B.
K B.
02/04/2022 12:00:00 SA
We received great service this week. The first visit was made by Danny who knew right away our showers weren't heating water due to old faucet valves we had ... he left saying he would get back to us ASAP with a solution ... 10 minutes later Gregg and Kyle arrived at our house to confirm we needed new valves and since it was after hours of the part store they confimed they would have the new parts and be back the next day to install the parts ... well they showed up with the new parts and were in and out of house within 30 minutes!!!  All three gentlemen were courteous, wore masks, explained everything as they went along fixing our hot water and were so kind to our new puppy ... what a relief it was to have people who cared to fix our problem so fast and with great service ... would highly recommend them!
Denise L.
Denise L.
09/08/2021 12:00:00 SA
Greg came out to install my new drinking faucet and was quick with the install!  He was very accommodating & honest with pricing but went the route that would help save me money & I truly appreciated his determination to keep it low cost considering what he was given to work with.  He is my new favorite plumber and will be on speed dial for future plumbing issues!  10 stars for Greg!
Shevonne T.
Shevonne T.
09/03/2021 12:00:00 SA
Triple G was amazing!  Professional, knowledgeable and courteous.  This company needs a ten star review.  Also, calling in my request for service was excellent.  They were able to get me in ahead of my appointment.
Katie B.
Katie B.
10/12/2021 12:00:00 SA
Isaac and Manny came right on time, discovered we didn't have the problem we thought we did (explained why) and didn't charge us for the visit. Super helpful and we will be calling them next time we need plumbing help.  

Update: as planned, we called Wizard for our latest plumbing issue and Antonio took care of everything for us. Thanks Wizard!
Elfie E.
Elfie E.
11/30/2021
I had a walk-in tub installed that didn't drain quick enough.  One of the workers checked out the pipes which happened to be very old and needed to be replaced.  Additionally, I needed a new water heater.  I always use Yelp for ratings.  I first contacted a company to come over and give me a quote.  WOW, I thought this is going to be a very expensive job as it was approximately $18K.  I then called Wizard Plumbing and Justin came over.  The quote was three (3) times less than the first quote I received!!!  I hired them on the spot given their ratings, quote and the professionalism of Justin.  They were ready to begin the next day.

I can't say enough about the customer care I received   All my questions were answered and when they said they will call me back, they did immediately.  Justin was the best.  He was very polite, helpful and followed the COVID protocol.

Working with Wizard Plumbing was exceptional!

Justin installed my water heater one day and the new pipes were installed after the heavy rain we got in October.

Justin wasn't able to install the pipes on the day we selected.  He sent a terrific duo by the names of Jaime and Beder.  

I am so impressed with Wizard Plumbing, that I cancelled my policy with American Home Shield!  

Wizard will be my go to for all plumbing issues.

Thank you.
Mattman J.
Mattman J.
4/29/2022
Wizard Plumbing just completed a full replacement of water, gas and sewer lines at our house in San Carlos, and we couldn't be happier!  From quoting to scheduling to execution and final walk through, Mike led the way and was there with us to walk us through all our questions.  The quality of work is really high, and all the guys they sent were friendly and really professional.  I highly recommend Wizard Plumbing.  They stand by their work, and they are the only company I want to work with from this point on.  Thanks Mike and the awesome team at Wizard!
John P.
John P.
10/09/2021 12:00:00 SA
Wizard Plumbing helped us with a major retrofit of the sewage pipes in out 100-year old house.  Their crew was courteous and professional, and receptive to some requests I made on the final inspection.  At the end of the day the site was upgraded and clean

Throughout the process they were responsive and able to get started within days of making a final decision.  We got a competing quote from another well-regarded Burlingame plumbing company, and Wizard was noticeably better value for money.
Cathy C.
Cathy C.
1/16/2021
Mariano is professional and efficient in installing a new water heater in 2 hours.
Highly recommend 100%!
Brian L.
Brian L.
8/23/2021
Fast response and thorough job replacing our garbage disposal.  The repairman didn't waste any time and got it done quickly as well.  Respectful throughout and a reasonable charge for the job.  Would definitely bring them back!
Kendra O.
Kendra O.
1/14/2022
I called these guys this morning with a leaky sink. They showed up within 2 hours and promptly fixed what ended up to be a huge boneheaded mistake on my part. ( I just saw water and panicked!) Will absolutely call them again. They get 5 stars for sending someone out so fast and I'd give them more for being totally cool.
Bronco B.
Bronco B.
06/10/2021 12:00:00 SA
Friendly and knowledgeable staff, Jeff came by on time, replaced our tub spout within minutes, and also gave up some useful tips and tricks for the future. I can't say enough good things about these guys.
Jennifer H.
Jennifer H.
4/21/2022
A friend recommended Wizard Plumbing, so they were my first call when we had a broken garbage disposal and a leaking hose bib. The plumber, Landon, gave us a call on his way over and arrived right on time. He explained things clearly each step of the way and let us know how to prevent future problems with our disposal. We appreciate the prompt and helpful service!
Danielle L.
Danielle L.
03/04/2022 12:00:00 SA
I have used Wizard plumbing twice now. The first time went great...the next time I was sent two very kind guys, but one training. Unfortunately, the trainee bent a rod under the sink that cause a leak.  Upon realizing this, I called Wizard and they immediately sent out a more seasoned plumber Gregg. Gregg was knowledgable and honest saying the part needed to be replaced. he left my sink in a place that it could be used until fixed. After a month of searching for the part ( Gregg was unable to find the piece I needed) he and the very nice trainee came back out to see if they could somehow fix the part they were not able to find. I have been told its fixed ( haven't tried it yet) But I wanted to write and thank both Wizard and Gregg for coming back out and not running from the problem. They were all super kind and that is worth a great deal to me when working with a company.
Beth V.
Beth V.
4/21/2021
Pros:
- Came quickly when called them about a bathroom spout that doesn't put out as much water.
-  Jay was very friendly

Cons:
- Give a discount for a 5 star review, so PLEASE take these reviews with a huge grain of sale.
- Insanely expensive for what we got (for example, the slow spout was due to a clogged aerator. Job took less than 20 minutes and he charged us $10/minute.

Will not use them again unless I'm desperatl
Richard I.
Richard I.
11/17/2022
We needed about a 40 foot cast iron pipe replaced underneath our garage and driveway. RotoRooter charged over $600 to pull out a toilet so they could get a camera up through the house cleanout; and came back with a bid of $29,800. So I called Wizard for a second bid. They had no problem getting their camera up the 80 feet or so of normal house cleanout; and came back with a bid of $9000. Needless to say, I used Wizard. They came and did the pipe replacement in one day (including digging through four sections of concrete, 4+ feet deep in some places); and then filled in the concrete on a second day. I was very pleased with the timeliness and quality of the work (only mild negative was matching the color of the new concrete, but that was a very small issue). Also worth noting, and a pleasant surprise - if I contacted Wizard by phone, text or email I always got a quick response - usually literally in minutes; and they always actually answered my question. Thanks to Aleta in dispatching, and Tina in the San Mateo plumbing office - this made the whole experience with what can be a hassle so much easier/better. In future, I would always go to Wizard for any plumbing needs.
C W.
C W.
9/28/2021
Friendly and courteous staff. Responsive to inquiries. Will likely use in the future if my job is in their scope of work.
Helen H.
Helen H.
8/23/2021
Greg Dolling is wonderful. I have his card now and will ask for him whenever I have some plumbing that I want done. Thank you, Greg Dolling!

Thanks to Greg Dolling, I now have an under-sink hot water heater that works - and he was a delight to work with - he showed me clearly what he had done to fix the problem. I didn't follow at first, but he quickly showed me what had been done wrong - and what he had done to fix it!

I've been a fan of Wizard Plumbing and Drain for several years now, and one reason is that they stand behind their work and send out a better plumber if there are ever problems.

I'm still blown away that I suddenly have a working under-sink hot water heater after only a few minutes of Greg Dolling's time, after weeks and weeks - it never occurred to me that this good plumber would be able to do more than move the problem to the next level - Thank You [again!] Greg Dolling!

The under-sink hot water heater wasn't working, and the company thought it was defective - they're sending me a part that will arrive in a few days, but the under-sink hot water heater works now!!
Fenton A.
Fenton A.
10/16/2022
I once again was having problems in my condominium`s kitchen sinking having a blockage.I called Wizard whom has been out twice for the same problem over the past 4-5 months including a major total complex yearly clean out..They informed me they just had someone cancel and could be here in 30 minutes. A gentlemen Waylen showed up by himself and I explained my history with Wizard and my problems.Together I showed him the drain pipe layout underneath the garage and he went to work.After snaking unfortunately it was still clogged and we walked around the complex to find next to my wall 2 sewer pipe clean outs 1 of which hasn`t been touched or checked since painted 5 years ago!Remember Wizard has been out twice recently and snaked the lines but never checked these major sewer drains to the street. After additional snaking etc my lines are now cleared...Thank you Wizard and especially Waylen and will only ask for you!
Terry R.
Terry R.
4/30/2021
I was disappointed today in the result of service by Wizard Plumbing.  I had a problem with the diverter on my shower/bath faucet such that, in the shower position, water would still partially come out of the bathtub faucet.  It seemed a simply replacement on the faucet would resolve the problem.  

However, it did not completely fix the problem.  I still some water emptying into the bathtub when diverted to the shower head.  I was warned and told that this is due to issues with the valves.  I don't understand why the valves, which turn on or off the flow of water would affect the functioning of the diverter.  One controls the flow of water, the other its direction.  When asked for an explanation, he told me repeatedly that everything is connected, as though this explains anything.   It's hard to accept an explanation like this that explains nothing.  

I was also told that the company does not have older parts or replace them.  So instead of replacing the valve stems, he said I would need an extensive overhaul of the system.  And it would cost about $4000!

Perhaps there is something I am missing, but this just doesn't ring true to me.   In the end, my issue was only partially resolved.
Avalon L.
Avalon L.
8/27/2021
I've used Wizard Plumbing for some time at my home and my business which is a preschool. Today Gregg came to my home to fix a leak under my kitchen sink. Not only does he possess the highest expertise and integrity but he has a delightful personality as well!  I'm very happy!
Mark G.
Mark G.
08/11/2021 12:00:00 SA
Called out for a broken garbage disposal. They came out the next day and replaced it on the spot. 10/10 would use them again.
Calvin C.
Calvin C.
04/05/2019 12:00:00 SA
Had Wizard work on multiple projects over the last 3 years - all great, completed jobs.

Today, Gregg and Jimmy fixed my shower valve, which was hard to turn and thus caused it to continue leaking. They did a great job at troubleshooting the problem - since the previous plumber had used excessive silicon and covered the screws with tile, they had to carefully hammer and chisel out the tile. They did this all quickly and now the shower valve is up and working.

Previous project included: changing galvanized to copper piping, changing out the water heater (during New Year's weekend), and redoing the cracked sewer line that was buried under my garage. All of these projects were completed quickly, well priced, and with high quality.
Catherine L.
Catherine L.
8/24/2021
Garbage disposal needed replacing--Gregg got there early, did the job efficiently (no ordering of parts needed), showed me how to maintain it, chatted, and was on his way. Super painless, even pleasant! Love these guys.
Susan S.
Susan S.
2/21/2022
Our kitchen sink drain pipe started leaking this morning. We called Wizard at 2 pm and they came out a couple of hours later. Gregg D. and Jose replaced the leaking pipe in less than 30 mins. They were professional, fast and very efficient and honored the warranty on previous work that was done on the pipes under the sink and under the house three years ago. We have used Wizard in the past and highly recommended them.
Adam C.
Adam C.
11/06/2021 12:00:00 SA
Had a rough introduction to this company Saturday night and wrote a review here expressing my displeasure. On Monday I was contacted with an apology and an offer to come back out and fix the issue to make up for the issues over the weekend.

Today Anthony and Francisco arrived on time, fought with a stubborn drain that made snaking it difficult, and were able to eliminate the clog and fix the sinks. They installed new piping and had everything running again well.

While my first experience was not good, the way Wizard followed up, offered to fix the issue, and then came through today showed me that my initial experience was an anomaly. Based on how they addressed a service issue and made it right, I was extremely pleased with their customer service and would use them again in the future.
Diego M.
Diego M.
7/23/2020
Wizard installed a water heater for us a few years ago. Recently, we had a small issue with it and we couldn't get hot water. I called Wizard and they told me someone could come by at 8PM. I told them we had a little baby girl and 8PM would be too late. The lady I spoke to on the phone said they'd do their best to come earlier. Within 20 minutes Miguel was at our house. He came in, was wearing a mask and respecting social distancing, which we really appreciated. He then resolved the issue super quickly and by 7PM we had the issue resolved. Miguel was great, respectful, timely and answered all my questions.

This is the third time we have used Wizard. The first one was when we replaced the water heater. The second time was when we installed a toilet. And now with this small issue that Miguel quickly fixed.

Honestly, Wizard has been incredible! Cannot recommend them enough! Thank you Miguel for the awesome service!
Lauren L.
Lauren L.
7/22/2020
I just moved into my home in
Burlingame the end of June 2020.  It is the oldest house in Burlingame, and therefore comes with a very old plumbing, clean out and lateral. With four children and Covid unemployment, I ended up with an emergency plumbing issue.  I called Wizard and Mo came out the same day and figured out the problem and started work in the same week.  Mo and his crew were not only professional, but extreme gentlemen.  I would  not hesitate to call Mo again.  If you want quality work, a fair price and someone you can trust, call Mo at Wizard Plumbing!
Murph F.
Murph F.
12/05/2020 12:00:00 SA
I've had several great experiences with Wizard Plumbing, but the latest:

After several weeks of being irritated that my kitchen sink water pressure was really low (it took twice as long to fill up a pot of water), I finally called Wizard on a Saturday when I had some free time. Josue showed up 30 minutes later, was professional, had no problem with my giant dogs, and in about 5 minutes he showed me how to clean the filter inside the faucet head (i didn't even know this existed!) and solved the problem. It was so trivial, he didn't charge me.

Thanks.
J B.
J B.
12/15/2021
If you value your time at all, then do not use this company.  I requested an estimate and was told someone would arrive in a 2 hour window.  They never showed up so I called back to request a new time slot.  I decided to schedule service with them despite the expensive price tag of $3800, and today, they did not bother to show up in the 2 hour window.  In all, I've lost 4 hours of time. Oh, and I did call them at the end of that 2 hour window today to ask where the technician was.  I was told I'd get a call back with the status update but never got one. This company is unreliable and clearly does not value a good customer experience.
Rick P.
Rick P.
3/24/2021
It Really hurts Me to write this review I've been using Wizard Plumbing for years now for all my Plumbing issues in multiple properties and they always been great and courteous, they are professionals and their prices are really Fair, the owner Mark is one of the best plumbers out there

But what happened at my aunts house made me question Wizard Plumbing we called them because there was a sewage smell coming from under the house , at first my 87 year old aunt called another Plumbing company to get an estimate so they went underneath the house and recorded a video for all pipes , the issue was with the kitchen drain only it was leaking all over the place and the main sewer pipe for the house wasn't leaking at all, So the other Plumbing company provided the video plus estimate for the kitchen drain to fix the problem

Then i suggested my aunt to call wizard plumbing same day because my experience with them was Amazing so far, they sent Mariano L and at first he was courteous and wore a mask and then he went under the House and stayed there for quite a bit and we started hearing lite banging underneath my aunts house which was really unusual since we were only looking for an estimate, he came outside and told us about the leaky kitchen drain and all of the sudden the main line was broken as well (didn't show me a video just told me it was broken) went myself to crawlspace and the video i had the same day from a different company showed the main line in intact and connected, after wizard's technician went there it was broken, it really made feel uncomfortable/Sad that he was trying to scam a 87 year old Woman instead of helping her in this pandemic.
Nolan G.
Nolan G.
04/06/2022 12:00:00 SA
Justing was highly courteous, professional, and kind.  Highly recommend them for your plumbing needs.  We had a couple problem areas that were very well addressed.  Thanks Justin!
Adam T.
Adam T.
02/01/2021 12:00:00 SA
My wife and I call Wizard Plumbing when we run into something we can't resolve ourselves. Over the years we've probably called them 4-5 times for a variety of things.  Every time they quickly resolve the issue in a professional manner. I have no hesitation in calling them and feel good about giving them the business.

Mo's taken care of us the majority of these times and is someone you can trust. Keep up the good work!
Jocelyn R.
Jocelyn R.
7/26/2021
I've used Wizard Plumbing in the past so when we had a leaky bathroom faucet I knew who to call. Gregg Dolling was the plumber this time, and he was great. He fixed my faucet, and found that it was under warranty. Score! When he came to check out my kitchen sink faucet he noticed the bad shape it was in. He recommended a new faucet. I ordered it, and he installed it. It's so weird having a sink where the hose stays where it's supposed to. Thank you Wizard  Plumbing, and Gregg for continued excellent service.
Mary A.
Mary A.
8/13/2021
We had our shower/bathtub cartridge replaced by another plumbing company, which did not solve the leaking from our bathtub faucet.  That other plumber told us we'd have to replace the copper piping and break through the drywall, etc.  So we have been waiting, shutting off our water at night and not using that bathtub much, until we felt comfortable having all that work done (waiting for pandemic to simmer down).  Today, Gregg from Wizard Plumbing came to replace a showerhead and I showed him the bathtub faucet and he offered to fix it or no charge.  Well, he fixed it and promised to return if the leaking returns (he found the cartridge replacement from the previous plumber was NOT new).  

We like Gregg from Wizard Plumbing because he tells you the truth bluntly, gets the job done well and efficiently, and has a great sense of humor (coupled with a Brooklyn accent).
Kaitlin Y.
Kaitlin Y.
7/24/2021
Scheduling was easy and super professional, with timely text reminders and a well-staffed phone life for when I needed to reschedule. Gregg was timely and polite and took care of my two plumbing issues quickly and professionally!
Kris A.
Kris A.
06/05/2020 12:00:00 SA
Called at 9:30am for leaking toilet at base, appointment set up for 11:00AM, Franco showed up on time and did his analysis, I told him what other companies were quoting me, I got price matched to a competitive estimate compared to other companies, leaking toilet fixed by 1:00PM. Thank you Franco! You the real MVP!

Review for Franco: Franco was very professional and was prompt. He did the job while wearing the appropriate PPE. Shoe covers and mask which we really appreciated. He also explained why the wax seal only lasted a year (the prior installation was done incorrectly due to leveling of toilet) 5 stars for Franco
J Z.
J Z.
4/29/2022
We had a leakage in the crawl space. Elmer and his team came to rescue. He checked out the plumbing problems and fixed the them quickly, and drain the water completely. He also helped diagnose that our sump pump has a bad electrical connection, and made it work again. Elmer and his team are professional and customer oriented. I will definitely go back to him for any plumbing issues in the future.
Matt E.
Matt E.
09/08/2021 12:00:00 SA
Both Francisco and Anthony fixed the problem at toilet tank immediately yesterday.
They were so kind to call me 30 minutes prior to arrival time.
We really appreciate their professional job.
Thank you.

Matt
Don D.
Don D.
1/15/2021
Thanks, Christian!
It's been a long time since I've not been charged for service. The bracket was loose on my garbage disposal and Christian Urbina said he wouldn't charge me for so quick of a job. Thanks for the honesty and you are an asset to your company! Happy to refer you guys! Thanks for the great relationship!
Pat W.
Pat W.
4/26/2022
I have used Wizard Plumbing in the past and didn't hesitate to call when my kitchen sink started leaking.  Manny and Miguel were sent out.  They installed a new faucet, a clean out and drain.  They noticed that the toilet was loose so they fixed that problem.  The next day, Manny and Beder returned to change out all of the drain pipes downstairs which were original with the house, built in 1960.  Their work was meticulous proving once again that this company only hires master plumbers.  Their craftsmanship was very much appreciated !!!
Faye C.
Faye C.
02/08/2022 12:00:00 SA
After reading so many reviews commending Gregg Dolling, I requested him to replace our 25-year old hot water dispenser. He arrived promptly and was able to install the InSinkErator Involve Wave Instant Hot Water Dispenser  with no problem. I'm amazed at how he could work in such a tight space under our sink yet he installed it without any problem. What a Wiz!
Mariya B.
Mariya B.
8/22/2021
This is the only company that was able to come the same day when our kitchen sink got clogged. Great customer service. They gave me 4-6pm window, and then called me a couple of times apologizing that they are running late. The repairman who came was very professional and experienced.  Within minutes he was able to repair the clog despite the roots present so we did not have to call another company. Very happy with Wizard, will be calling them again.They gave me 4-6pm window, and then called me a couple of times apologizing that they are running late. The repairman who came was very professional and experienced.  Within minutes he was able to repair the clog despite the roots present so we did not have to call another company. Very happy with Wizard, will be calling them again.
Scott A.
Scott A.
01/10/2021 12:00:00 SA
Three words to describe this company and the men that I dealt with.
Professional, Honest, Knowledgeable.
I had an issue with a clogged sewer line today. I called for an appt. on a Sunday and there was no additional charge. Mike, the Supervisor, and his assistant arrived easily within the appt window I was given.
Both men were courteous and worked well together, not wasting time.
The problem was mitigated in a short period of time and they took the time to explain and show me what the issue had been.
It's nice to find a Company that's honest and fair. The price I paid was a great deal. I will continue to use this company in the future for ALL my plumbing needs and will recommend them to my neighbors and friends.
paco s.
paco s.
7/28/2021
After trying to troubleshoot our Water Heater pilot/thermocouple issue on our own, we knew we needed a professional to assess and repair it. After calling Wizard, Gregg came the same day (Fri) gave a lightning-quick assessment, and was able to source the part and do the repair the following Monday and restore hot water for our home.

Super efficient, knowledgable and friendly!
Randall S.
Randall S.
4/23/2022
We had a bathroom drain leak and also needed to replace a faucet.  Gregg was fantastic.  He came out, gave us a clear explanation of the problem, provided a quote, and then came back later to complete the work, on time and at the cost he had quoted us.  We've had Gregg do work for us before, so we knew we could trust his workmanship, and he didn't disappoint.  Highly recommend
Xinpeng H.
Xinpeng H.
7/21/2021
Gregg was a fantastic plumber! Did two plumbing jobs in less than one hour together. A previous plumber tried to fix my dripping shower and didn't do a complete job, and Gregg was able to get in there, quickly identify the problem, fix it, and even give me a discount given the reduced amount of work involved. Would love to work with him again!
Josh W.
Josh W.
12/31/2020
Our technician, Sam, was impeccable from start to finish. He arrived with a warm hello wearing a mask and shoe covers.  He was polite, informative and very professional. He explained the workings of our severely clogged shower drain and was able to fix it quickly and thoroughly.

We've been using Wizard for years and would recommend them on price, reliability, knowledge and excellent customer service and customer relations.

Again, Sam was awesome and the folks at the shop were just as accommodating and friendly.
Bobbi M.
Bobbi M.
7/24/2021
Gregg from Wizard Plumbing installed our new disposal and tried to tighten our kitchen faucet. The faucet was under warranty so after contacting the manufacturer, Gregg came out again and succeeded in tightening the faucet. He didnt charge for the second trip out. Years earlier he repaired a leaky shower. It hasn't leaked since. He is definitely our plumber.
Sam G.
Sam G.
1/24/2022
Our water was cold. Called Wizard and within 15 minutes Gregg Dolling showed up and showed me that someone (probably me) had inadvertently twisted the knob to cold. I couldn't ask for better service. Amazing Wizards!!!
Marty B.
Marty B.
3/31/2021
Rafael showed up on time to clear out my sewer lateral. It typically gets clogged with sycamore roots every 9 ish months. Gas e me the quote and got after it! Thanks Rafael for the icky work!!
Birdie N.
Birdie N.
2/24/2022
Mariano should be employee of the month. He's fast, knowledgeable, and responsive. We've had a terrific experience working with him.
A B.
A B.
1/21/2022
These folks are awesome!  Our water heater broke and decided to give Wizard a call to see what they can do.  Within an hour, Gregg came to the rescue.  After spending less than a minute to diagnose the problem, he went out to gather the parts and had our hot water up and running in no time.  Gregg is professional and super knowledgeable.  Thank you Gregg!
Elena E.
Elena E.
3/23/2021
Called Wizard Plumbing to unclog 2 sinks.  My service guy was Mariano L.  What a knowledge guy and a pleasure to work with!!! He was on time, professional, courteous, got the work done fast .  Thank you so much Mariano! Will definitely ask for him when I have any other plumbing needs.
Nancy W.
Nancy W.
5/21/2022
We reached out to Wizard Plumbing to help with a clogged kitchen sink. Two technicians came out and one of them quoted me $249 to snake the drain. Before they started working he also told me if the pipe breaks they would need to replace it and would cost $250. I had also mentioned to him that water would come out of the air gap when we run the dishwasher. Without looking to see what the problem is, he quoted me $250 to change it out. He then later told me the tube was bent and had to be replaced. After about an hour of snaking without success, he told me they would need to go from the roof to try and clear the vent but it would charge $200. Going in from the roof did not fix the issue. He suggested we break the walls to get inside where pipes run because it could be rust from the cast iron pipes that needed to be cleared. We remodeled and changed out all the piping about 5yrs ago so I asked him if it could really be the pipes. The quote to go in from the wall was about $3500. One of the guy who was working under the sink had water pouring all over and onto my hardwood floors. Somehow they changed out one of my metal pipe to a plastic one that connects to the garbage disposal and told me because it broke when they removed it. At that point I just didn't trust them anymore so I called another plumber while they were figuring out the issue. Before the technicians left they reconnected the pipes but it was leaking. They couldn't stop the leak and blamed it on the broken pipe. After they left we turned on the water and all of a sudden water under the sink was pouring out onto my hardwood floor again. I had to call them to come back and fix the leak but they weren't able to fix it. Nevertheless, I am so thankful the second plumber I called was able to unclog my kitchen sink and fixed the leak caused by the first plumber. It was a disaster. I saw another review where someone was quoted $175 to unclog the airgap but I was quoted $250. It makes me wonder if it's because I was a female so he tried to charge me more. In total I was charged $349 and there was no mention of the pipe replacement on the invoice. Not to mention they chipped a piece of the wood from my kitchen sink. I didn't see it until they left. All I am praying now is they didn't damage the pipe connected to the wall and mold don't grow from water damage plus the warping of hardwood floors.
Danielle G.
Danielle G.
8/28/2020
We had Wizard come out to clear an exterior storm drain from our side yard to the street. A lovely redwood tree is right in the middle of the path. We had other places come out to give us quotes and were shocked by some of the estimates. Wizard came out and trouble shot our problem and worked hard to clear the drain!

The two gentlemen were Francisco & Anthony and they are a true example of what great customer service is. We will definitely be calling Wizard for all of our future plumbing issues!!
Sarang P.
Sarang P.
4/23/2022
Smart and reasonable.  Plumber who came before had expensive and unnecessary suggestions.  The Wizard plumber fixed the issues within 15 minutes and less than half the price.
Lawrence L.
Lawrence L.
7/27/2021
Our kitchen drains decided to go on strike on a Sunday morning, leaving our sinks filled with foul-smelling water. Wizard plumbing responded quickly via Yelp messaging, and Ivan's team came out within a couple of hours. They were transparent with pricing upfront after assessing the situation and what was needed (snaking via the clean-out). The blockage was cleaned out quickly and we had the rest of Sunday to enjoy without the stench and stagnation.
Susan F.
Susan F.
3/25/2021
After listening to my leaky shower drip for a week finally called Wizard
and they sent Gregg out to make the necessary repair's today. He
arrived on schedule, made friends. with my doggies, and proceeded to
fix the problem. No more dripping......Thanks Gregg.
Danny Y.
Danny Y.
04/08/2021 12:00:00 SA
Asking for service to fix a plumbing issue and they did the job right with no surprise at the pricing and quote .
Kari G.
Kari G.
04/01/2022 12:00:00 SA
I needed help with a new disposal and checking for clogged drains.  From the first call through to follow up service, the entire team was helpful and professional.  It is blessing to know there is quality partner when you need it!  Great work Wizard Plumbing!
Karen r.
Karen r.
11/21/2018
It's not fun to have to call a plumber. It sucks. If you have a plumbing issue, you are not a happy camper. Something that is critical to your life (hot water heater, garbage disposal, drain, or TOILET (hello!) is not working. I wish we could wave a magic wand and fix it, but that's not happening.

Wizard is as close as it comes to a magic wand. They answer the phone. They show up on time. They are fast, professional, nice and reasonably priced. They are nice to my kids. I feel safe and in good hands.

Just had a visit from Manny and Isaac and they were excellent. I was shocked at how little it cost to get my leaking toilet all fixed up. And their work is warrantied.

I feel like the Wizard is the magical solution to my unpleasant plumbing problems!
Rebecca G.
Rebecca G.
04/06/2021 12:00:00 SA
Mike Salem is my hero!

Mike came to my house today, a day after another plumber from another company quoted us a lot of money to do a diagnostic test for a problem we were having.

Mike arrived and knew exactly what to do. He worked hard to locate a sewer clean out that was covered by many inches of hard packed dirt, as well as a weed mat and pebbles that a prior owner had put down. The job took a combination of ingenuity, tenacity, sweat, muscle, digging, getting on the roof, and hi-tech and low tools (including a metal detector, pipe camera, ladder and a shovel). Amazingly, he left without taking any payment.

We will definitely call Mike for any plumbing issues that involve the sewer pipes in the future.

He gets our highest recommendation!
Scot R.
Scot R.
3/31/2022
We needed our sewer line replaced and Selected Wizard Plumbing and Drain after receiving several bids. The old sewer line ran approximately 100 feet under our driveway to the main line in the street. Mike Salem from Wizard was fantastic. He explained the trenchless process to us which only required minimal digging under the driveway. One hole near our garage another hole about half way to the street and a third hole at the street. This trenchless process meant most of the paver stones on the driveway were not disturbed. Mike and his crew handled every aspect beautifully from obtaining the permits to through the completion of the job. The paver stones that were removed were put back perfectly so that you would never know that any work had been done. All in all a wonderful experience for what could have been a really dirty job!
Haley S.
Haley S.
5/25/2021
Wizard Plumbing and Drain has become our go-to plumber.  They fixed some sewer line issues we were having last year, and then recently we experienced leaking valves/hose bib connectors on the exterior of our house.  Gregg Dolling came out to take a look on a Monday, and he was able to come back the next day with all the parts and complete the project quickly.  He came in on budget.  He was also extremely friendly and explained everything in a way that I could easily understand.  Super polite and professional.
Josh M.
Josh M.
01/04/2021 12:00:00 SA
We had these guys out late last year for an emergency sewer line backup and leak under the crawl space.  

They cleaned up the mess and fixed the sewer leak, which took about 4 hours of total labor.

Cost? about $800/hour for 3 workers. That's just an insane rate.  This wasn't clearly communicated because before I agreed to the work they implied it would take a full day if not multiple days, however it took only a few hours to perform the cleanup.

On top of that, they charged about $300/hour to clean the sewer lateral.

Lastly, which is the biggest issue, they did not provide an itemized receipt breaking down the cost of repair vs. cleanup, so we were unable to bill our homeowner's insurance (which covers sewage backflow damage, but not plumbing repair).  We attempted to obtain this receipt approximately 8 times between us and the insurance agent and eventually the people at Wizard stopped responding via email.

Given the price, I would expect better communication and better service.

Also FYI Wizard and T-Kor plumbing are fundamentally the same organization, but T-Kor gave me a cheaper quote for some other work. I recommend looking into T-Kor because they do the same or better work for less money.
Nicole G.
Nicole G.
6/26/2021
Dan was polite, efficient, and punctual, and completely resolved our slow-draining sink and bathtub troubles.
Yukie L.
Yukie L.
9/22/2021
We're fortunate to have found Wizard Plumbing. When seeking estimates to fix some issues in our bathroom, Jay gave us an honest and accurate estimate, and was very helpful in answering all of our questions. Jay is a hard worker and doesn't give up on a problem--he got things fixed for us in no time.

And we're lucky to have found such a reliable plumber in Jay, because we would soon call on his expertise again for some more urgent issues with our kitchen sink. We really appreciated his responsiveness and were impressed with how well he diagnosed problems over the phone. Now everything is leak-free, the water pressure is great, and we're happy.

We'll definitely rely on Jay and Wizard Plumbing for all of our plumbing needs in the future!
Juliana C.
Juliana C.
6/22/2020
Same day service. Fast. Polite.
Fixed our clogged potty. Checked our troublesome shower head.
Gave me some good info (need a new shower head).
Very gracious, professional and quick.
We are fans!
- The Clegg Family
Redwood Shores
JOhn k.
JOhn k.
11/06/2021 12:00:00 SA
Not reliable. I was scheduled time and received confirmation text msg appointment. but the plumber didn't show up, and called back office, they said will have someone else to come later and later. it is rental unit and I need to sit in the car waited for 6 hours, still no one showed up and called me back. really upset about their service and wondering how or why this company has 5 stars in yelp!!!!
John S.
John S.
3/23/2022
I am updating my review because I received great help from Tina, who works at Wizard Plumbing. She helped rectify the problem with the permits, was very prompt, and communicated well with me what was going on to fix the problem. There apparently was staff in the past whose work she is now cleaning up. If you have an administrative problem, ask for Tina. I am giving her 5 stars.
Jim R.
Jim R.
6/24/2021
Gregg came out and capped off my drain. Friendly and professional. Also gave me a lot of advice on my remodel (how to install the faucet correctly, recommendations on fixtures, code compliance, etc.)
Katherine C.
Katherine C.
3/21/2022
If you're fortunate enough to work with Gregg from Wizard Plumbing, count yourself lucky.  I've worked with enough plumbers through the years to know when I get a good one.  His experience certainly shows.  He's super friendly, knowledgeable, and speedy.  What else can you ask for?  In and out, he gets the job done.  Very grateful for his help.  Thank you Gregg!
Lance H.
Lance H.
01/02/2022 12:00:00 SA
Our American Standard toilet kept running and needed the fill valve to be replaced. Wizard Plumbing was prompt to respond. Gregg came out and was able to quickly replace the part. Gregg was courteous and friendly. Gregg was also happy to share his insights on a future project I had planned. I am very happy with the service I received.
Henry T.
Henry T.
1/21/2021
Jay showed up and originally I had thought it would just be an estimate be he got started right away fixing my toilet flange. It was an extremely complicated fix that required a significant amount of precision and patience and he knocked it out of the park! He carefully removed the original flange without damaging the pipes, got a new offset flange and installed it right away. Other plumbers had come and quoted me $5000 for the same work!!! Jay came and quoted me less than a fifth of that price!! I was completely blown away by his handiwork. I didn't ask him to install my toilet as I was able to do that myself but he gave me pointers on how to do it properly! Wizard plumbing 10/10 would absolutely recommend them to anyone looking to get plumbing work done!
D B.
D B.
3/19/2022
Our toilet and shower flooded overnight due to a suspected clog. Made a call in the morning to Wizard Plumbing. They arrived within 2 hours of the call. Cleared our sewer line, gave helpful tips for the dealing with blockages, and were friendly and respectful. Had our line cleared quickly and no more issues.
Neil G.
Neil G.
7/20/2021
I've used Wizard 3x now, and each time service was excellent, timely and professional. The latest was today for a clogged drain. Manny and another specialist (I should've gotten his name) quickly ID'd the issues, which turned out to be a little more than just a simple but stubborn clog and involved questionable piping work from when the house was first built. At any rate, they resolved the problems within a few hours. They also wore masks, gloves and booties while working inside the house. The other times Wizard came over were for a water-heater replacement by Danny and his assistant last year and an irrigation-pipe replacement by Steven way back in 2014. So as you can see, this company can work on various types of water-flow related projects, big and small.
Tony K.
Tony K.
6/25/2021
Jay Schaefer was amazing and knowledgeable, unclog the drain super duper fast....awesome service.....Thank you Very Much.
David A.
David A.
12/12/2019 12:00:00 SA
I called another vendor today who actually set up the appointment with Wizard.   Reason they set it up?  Well they were too busy and this was their colleagues.   Too bad for them too...

This was a bathroom sink drain in my rental home that was clogged.   Time was set for 10-12 noon and that they would call me 30 minutes before arrival.   Didn't happen.   It was my tenant who called and said that the Wizards were there.  I was in Millbrae.

Long and short, I jump in my truck to go meet with them and get the estimate but instead, the estimate came over the phone while I was driving.   $285 for a snake out of the bathroom sink drain.   I was totally shocked and had previously told the dispatcher not to send anyone if they were going to gouge.   So...no negotiation from their worker and the guy said, see ya!  

Okay, I drive to RWC from the Airport and see them (yes...2 guys) leaving.   Two guys for a bathroom sink drain?   Really???   So it was 12:07 when I saw them by Sequoia Hospital.  I drove to my rental and took out my snake removed the trap, snaked it out in 13 minutes start to finish.   That was by an amateur (me).   13 minutes for $285.   RIP OFF!

That is $21.92/minute.   Like I said, don't gouge, don't burn people and don't send two guys on a one man job.  I won't ever recommend this company.   Now to let the people at the other company know what their colleagues are like.

Just thirteen minutes by me...the amateur!   $21.92 a minute by the Wizard behind the curtain.  Sheesh!
Jennifer M.
Jennifer M.
3/14/2022
Steven and his partner came to fix our kitchen sink - and they were amazing! Polite and informative and actually fixed the problem. We can finally wash our dishes! Thank you!!
Tibs C.
Tibs C.
12/15/2019
A million stars for Wizard, and especially Joseph! We contacted three companies on a Sunday, and Wizard was the only company that didn't upcharge for the weekend.  Joseph came that afternoon to provide a free quote, and even though he had other jobs lined up and was running a bit late, he went right to work trying to clear our clog. I think he worked until midnight that day.

Joseph was very good natured and thorough, taking the time to explain and show us what was going on. We need some pretty major work done which is still pending, but Joseph was able to bring a team to install a temporary pipe the next day so we could use water in the house. We had another issue with pipes inside the house (semi-related), and Wizard was able to again come out quickly and take a look.

Through all our interactions with this company I have been impressed by their fantastic communication. They answer the phones, send text notifications when they're on their way, and they get the work done quickly because they know how important functional plumbing is. We are so grateful to have a reliable company to call in the future!
Trinity N.
Trinity N.
12/14/2019
We keep chasing this company to return a DVD we paid for, showing a sewer line blockage from overgrown roots.

There have been no less than 4 calls and promises that the DVD and report will be completed. On the first call they said the report would be completed and emailed. On the second call, they said the report was ready for pick up but we asked for an email copy instead. Then they called back saying they needed the video to complete the report. They came by to pick up the DVD but haven't returned it since. We paid $450 to have our sewer cleaned and the video to take the the city to do a root clean.
Claire A.
Claire A.
12/17/2021
Gregg came to our house and was just awesome. He was so polite and finished the job very quickly. We are so happy we used Wizard Plumbing. Thank you Gregg!
Manvinder S.
Manvinder S.
06/09/2021 12:00:00 SA
We had a clogged toilet issue. Rafael arrived soon after our call, was able to understand the problem, bring the right equipment and solve it in less than 30 minutes. Quick and efficient.
Julie T.
Julie T.
5/28/2021
We love these guys! Luckily we haven't had to call them too many times in the past few years, but every time we had a need, Wizard Plumbing had our backs.

Through the most recent instance, we asked Wizard to produce a sewer video for a construction project. Jay's service was excellent. He was prompt and efficient, and took the time to help us dig through the dirt to locate a very well hidden clean out. He was also super courteous and professional.

Thanks Wizard!
Keiko K.
Keiko K.
09/06/2021 12:00:00 SA
We were going to replace washer & dryer and the delivery guy told us that cold water faucet is leaking and it has to be replaced before they install the new washer & dryer.
So we searched plumbing companies with Yelp, and called Wizard Plumbing & Drain. They told us that a technician has to see it before giving us an repair estimation, and sent a technician within a few hours for free estimation.
The technician tightened the faucet and tested the washer, and it looked like the leak stopped.
He told us we don't need to replace the faucet and he left without any charge.
We forgot his name but he was a very kind young man and we really appreciate his professional approach.
We definitely recommend Wizard Plumbing & Drain to everyone.

p.s.
we asked other company for the estimation by sending some pictures, and they informed us the estimation for replacement of the faucet will be approx.$2000.
Wizard Plumbing & Drain saved us a lot of money!
Thank you very much.
Jay F.
Jay F.
04/06/2021 12:00:00 SA
Got our new Delta Touch Kitchen faucet from online seller. Called up Wizard yesterday afternoon and Gregg was able to install it today. Faucet works great. Installation was smooth and Gregg Dolling is efficient, organized, clean, resourceful and very familiar with the features and installation quirks of the faucet we purchased. Took all the old parts away. So glad got the new faucet as the previous faucet was leaking small black particles and replacing it fixed the issue as Gregg predicted. We love the temperature sensor system, touch and shield spray systems. Highly recommend Gregg from Wizard for installing fixtures. Now to work on the hot/cold water Insinkerator dispenser to replace our rusting one that we use every day! Highly recommended!
Prash C.
Prash C.
10/08/2020 12:00:00 SA
Mo was like a super pro. From the moment I spoke with the gent on phone to the time we have two new toilets settled and replaced, is less than  26 hours. They know how to focus on the customer, listen to the needs, before sounding boastful. Some of the other businesses in the area can learn from Mo and the backend team.

Completely respectful, to the point, like a cut throat special ops team. I will use their service again if needed.

P.S. I am usually not very generous with reviews.i expect a lot. That should tell you something.

P.P.S. Give Mo a raise!!:-)
Fiona T.
Fiona T.
10/08/2020 12:00:00 SA
Seriously, would give 6 stars if I could.
Came super quickly - were here within the hour - assessed the issue, showed me the quote (best and worst case) - kept me informed along the way - super clean including masks and booties - and really nice guys  too!  Thank you so much.  You're my new bathroom superheroes.
Zoe L.
Zoe L.
07/02/2021 12:00:00 SA
Got a washer water draining issue, Jay came and fixed the issue super fast! Really nice staff and service!
MJ M.
MJ M.
04/03/2021 12:00:00 SA
Our water heater broke and Gregg was able to come out within an hour of making the phone call. He is clearly an expert and was able to do a temporary quick fix so we'd have water for the night while we waited for the new install the next day. Totally saved us! Wizard and Gregg is the way to go.
Jalpesh C.
Jalpesh C.
12/29/2020
TL:DR not dependable, dishonest, not professional.  3-star for getting the job done to stop the bleeding.  Created residual challenges, and no follow through.

Disclosure:  I've dealt with a lot of contractors / servicemen and women for wide range of work.  They can all have the pluses and negatives.  So breaking down the dimensions I'd rate him at.  

Problem:  I had a main line leaking that required the city to completely shut off water to our home.  The city people had noted the extent of damage based on waters outflow when they first caught the overflow.  Along with neighbors, we had begun digging the hole in my front yard to stop the leak on the main.  But it was too much work and needed professional tools that would cut tree roots (compared to shovels we had for raking leaves).

Timeliness
They gave me an appt from 2-4 and Billy showed up after a but 4pm without tools or motivation to fix things or appreciate the .  he said he will come first thing tomorrow am.  (Needless to say he was extremely late after a few follow up calls).  His office at 8am said, he is scheduled for 8-10, and 10am they said he should be there anytime.  He arrived a bit after 10:30.

Professionalism:
He didn't have any empathy for the problem.  On return the next morning, he came with a sense of obliging me rather than a mutual respect.  He went on to say, I know all you care for is your water back... it may take me an hour or two.  (He was likely bugged that I had called his main office to get his ETA).

Effort:  
He dug the hole relatively quickly (in about an hour) to find the extent of leaking pipe -- slightly smaller but about the same size as city person guided us to.  It took us neighbors about the same time to get to 8th of that hole.  He identified the right size of pipe, went to the store to get one, and fixed the line within another hour.   (We had water by 12:30 and he had filled the hole, got paid and left by 1pm).

Cost:
When he arrived the first day, neighbor and I explained the situation and he estimated the extent of work to be 5 feet long digging.  He also priced it to include pressure controller fitting next to our home and a couple of caveats if the digging had to be more than 5 feet wide / long, or if it has more than one leak.  I hesitantly agreed (prior to him saying he cannot fix that same day) knowing it was priced for emergency / COVID / close to Christmas.

In his actual work, he didn't put any pressure controller and didn't need to dig per his estimate and there was one leak to fix.  He charged 1000$ extra over the estimate.

Quality:
The mud he put back into the front yard was sloppy and we had to do a bit of leveling.  The water pressure ended up lower than it was before (as opposed to fearing it'd be higher and this the need for a pressure controller).

Follow through:
He was going to come next day for pressure controller installation (over 10 days ago) which he didn't and I wasn't going to call him.  It was very clear that he wasn't really going to anyway because he knew he did a sloppy job and would be asked to fix the baseline work.
Johnny S.
Johnny S.
09/03/2021 12:00:00 SA
Our toilet was clogged and water leaked somewhere that caused waster damage. Called Wizard Plumbing and Drain and they sent Technician Francisco Cirin to inspect and give us free estimate and everything was explicit and transparent. Several days later Technician Francisco Cirin and his coworker that I didn't get the name came as scheduled to remove the toilet and check/fix the leaks and also unclog the toilet. The service cost is $349. The invoice and report was sent to me later as they told me. They are professional and I would highly recommend them.
John M.
John M.
09/01/2021 12:00:00 SA
The toilet at a rental property was not filling with water. I was not available to investigate myself, so I reached out to Wizard Plumbing and Drain on yelp. They responded in a reasonable time. It was a little confusing because the message I received stated they would be available in two days to come out to look at the problem. They also said to verify if this was OK by responding back to the email or call directly to the office. I responded back to the email but did not receive a confirmation. I called their office and they said they had no record. They did schedule me for two days later though. The following day, I received an email stating they would not be available for three days later. At that moment, I received a text confirming the original confirmation. I ignored the email.

So, plumber came out and said the Water control valve within the tank needs replacing. Quoted me $325, ouch. I gave the OK because it needed to be replaced. The part is only $25 at most so $300 for a thirty minute job.

I am no plumber but in the future, I would probably do it myself as I watched a video and looks like a simple fix.

But, appreciate them coming out and my tenant can flush away.
Erinn S.
Erinn S.
4/15/2021
We woke up to find out that our water heater's pilot light had gone out.  After multiple attempts to restart it, we gave up and called Wizard Plumbing.  Gregg Dolling came out with in 15 minutes.  He had the magic touch and restarted it within a few minutes and gave us a few pointers.  Thank you
Sal R.
Sal R.
6/21/2021
Rafael arrived on time and was very professional. He got everything done promptly and left the bathroom very clean after he left.
Matt R.
Matt R.
6/17/2021
Dan and Ivan did great work repairing out toilets, water heater and overall plumbing. They're always prompt and explain their repairs thoroughly. Dan even came all the back to Half Moon Bay and adjusted our toilets for free after a new problem popped up the day after it was fixed. Would definitely recommend them!
Ilona H.
Ilona H.
12/29/2021
My heroes on a Sunday with a busted water heater! Such a reasonable price for a Sunday replacement. Huge thanks the crew!!
Anja P.
Anja P.
11/07/2020 12:00:00 SA
I am regrettably forced to once again downgrade my rating of Wizard.  I have been a regular customer for the last 8 years ,since 2013.  In the beginning they were truly fantastic.   Now, not so much.  The owner, Mark, doesn't go on house calls anymore, his son moved away and the only other employee who was good, Steve, has, per Wizard, started his own company.  The other employees I've dealt with, Manny and Greg are to be avoided in my experience.

The latest:

I called Wizard to help with 2 issues:
Issue 1: Intermittent issue with water getting cold in the shower
Issue 2:  leak under the kitchen sink

Issue: 1
The intermittent cold water issue is something I'd experienced a few years back.  In a previous similar incident, Steve had explained that my tankless water heater needed to be descaled periodically, maybe every 2-3 years.   I wasn't convinced but after he descaled the issue was resolved.  A couple years went by and the same issue with intermittent cold water in my shower reappeared. I called them again and they said Steve was no longer with the company so they would send their best guy.  They sent Manny (see previous review).  He allegedly descaled my water heater but it didn't fix the problem.   I called back and asked for someone else and they sent Greg.  When he arrived I went to show him where the water heater was but assured me it was not the water heater and didn't even want to look at it.  He claimed the problem was the cartridge in the shower which needed to be replaced.  $700 and a few days later after replacing the shower cartridge, not only was the intermittent cold water in the shower issue not fixed but the water heater completely stopped functioning.  I called them back and told them this and they offered a discount to replace the water heater.  I asked for a written quote and they quoted me $4200 for which they would give a to be determined discount.   I looked on the manufacturer's website for authorized dealers and got a quote from the local authorized installer for $3500 (including labor and everything) which if you add $700 (see shower cartridge) to it is the amount that Wizard quoted me and then said they would give me a TBD discount.  Right.  

Issue 2: Leak under the kitchen sink
Greg spent less than 1 minute looking at the leak under my kitchen sink and pronounced that: 1) the leak was due to faulty plumbing to the disposal which had caused the bearings to rust and 2) meant that I needed to replace the disposal.  When I told him that both the plumbing and the disposal had been installed by Wizard and that the disposal was less than 2 years old he told me I should call the manufacturer because it should be under warranty.  So, I did that.  They referred me to their authorized repairers, Otto's Appliance.  When I called them they confirmed that the unit was under warranty but asked me to check one thing before they came out because if it was the cause, it wouldn't be under warranty.  They had me put a paper towel where the disposal connects to the sink to see if it got wet.  IT DID. They then had me turn the water on to see if the water continued to come from the flange which connects the disposal to the sink.   IT DID.  They told me this meant the disposal was not properly installed and the fix was to seal the disposal to the sink.  Greg came back out and did correct that without charge.  Sadly, the sink had been slowly leaking since installation and had caused water damage.  There was mold to be remediated and the bottom of the cabinet had to be replaced. The cost for that was about $250.

The worst part is that I called them and told them all of that and the best they have offered is to charge me $700 more than the authorized installer for Noritz, the tankless water manufacturer, has quoted.  

NO.THANK.YOU.

Look somewhere else for your plumbing issues.  Wizard is not the company it used to be.
Vik P.
Vik P.
6/13/2021
Always on time good value. No job to small. Gave us a free estimate for a re piping our last galvanized ones. Also to replace a sink faucet.
Easy to set up a meeting. On time crawled under house scoped out issues. Gave me a estimate. And broke it down. Needed more than
repipeing. So can't use them this time.
Mike F.
Mike F.
05/01/2021 12:00:00 SA
Rafael assessed the clogged plumbing quickly and without fanfare. He quoted the job after assessing without pressure before starting work. Plumbing is a service industry and having a company that spells things out quickly, efficiently and competently is valuable. Appointment was confirmed using sms so no ambiguity about the time/date, 2 hr arrival interval. Invoice arrived via email. Solid!
W R.
W R.
4/28/2021
Rafael & Dan did a great job replacing our kitchen sink fixtures. I particularly appreciated the cautions they took to keep the kitchen clean throughout the job, which had the potential to get quite messy. Rafael also was very thorough and professional when he came out to do our estimate. I'd had three other plumbers come through already, and he still managed to figure out what the real problem was with our instant hot water dispenser (saving us several hundred dollars in parts and labor) and also recognizing that only one of our angle stops needed to be replaced.

Thankfully I haven't needed a lot of plumbing help but Wizard will be my first call next time I do!
Simon R.
Simon R.
01/05/2021 12:00:00 SA
I had a bunch of problems: the bath was leaking, the toilet was leaking and I had a problem with one of the taps. Gregg D did a great job. He was happy to explain what he was doing as he was doing it. I could tell that he took pride in doing a job well done too and that he was being thorough. Even my dog liked him. Of course he wore a mask etc etc. thanks Gregg!
V C.
V C.
8/24/2022
Our water tank broke with gushing water flooded our garage at midnight on Saturday.  I called several places and they were not able to send anyone out.  Wizard Plumbing called first thing in the morning on Sunday to send someone immediately.  Waylen came by and told me that it will need a replacement which will take 1.5 hour to install the next morning.  After I told Waylen that I really need to have running hot water today to shower due to important meetings, he tried to track down a large capacity water tank for me and came back in the afternoon.  He was courteous and professional.  After 1.5 hour, I had a new water heater.  He told me how to care for the water heater by flushing out water regularly for 1 minute to avoid build up and increase the life of the product.  I highly recommend Waylen and Wizzard Plumbing for plumbing needs and will be calling them back to service my drains.   Thank you for your service
Mike L.
Mike L.
3/30/2021
I called Wizard for my tankless water heater descaling and the service was top notch.  Their responses were very quick, the pricing was good, and the process was transparent.  

Gregg and Dan were great.  They showed up on time and followed all COVID protocols.  They were also very accommodating as they found a small setup issue with my tankless water heater installation that had to be resolved separately before they could clean the unit and even though they had already come out, they were happy to come back after I had the setup issue resolved.

Definitely would recommend the Wizard team.  Thanks Gregg!
Ellie M.
Ellie M.
3/16/2022
Wizard saved us again recently, sending their technicians out a few hours after I called the office. Landon and Gregg were friendly and expertly diagnosed and repaired the multiple tricky problems our bathroom sink had suddenly developed. Thank you!
Charlene C.
Charlene C.
11/09/2019 12:00:00 SA
Excellent same day service! Christian was extremely professional and quickly diagnosed the problem I had in my master bathroom.
He had all the equipment to fix everything during the same visit and within two hours the job is complete! I would absolutely recommend Wizard plumbing and will use them again myself, if needed. Thank you, Christian, for making such a complex problem easy to resolve! 5 stars!
Nick F.
Nick F.
11/07/2021 12:00:00 SA
Friendly staff answered the phone. Mike came over before the scheduled time! This was good since we needed the toilet! Super quick arrival. Mike did an amazing job explaining the problem and even gave me some tips to help prevent the issue down the road. Highly recommend Mike and Wizard plumbing!
L M.
L M.
05/08/2021 12:00:00 SA
I woke up to a clogged kitchen sink and called wizard for a quote. Ivan and his assistant showed up during their window and gave me their quote after assessing the clog, They snaked all the way to the main line bc I don't have a clean out. He double checked that everything was in order before wiping down around the sink and the interior cabinet. They wore booties over their shoes and masks and were very clean in making sure none of the gross water got any where.

We've hired wizard plumbing a couple times with the years. They aren't always the cheapest option, but they are upfront with their quote, thorough in making sure the job is done right, and they are very clean in how they do their work in your home. That's why we are repeat customers.
Gary Y.
Gary Y.
09/08/2020 12:00:00 SA
I am from out of town and taking care of my parent's property in S.M.  I searched Yelp for guidance and Wizard Plumbing and Drain had the most positive reviews.  Thus, I sent out a Yelp request and they were the first to respond.  We scheduled a same day appointment for the afternoon.  Around 1:00pm Miguel gave me a courtesy call stating that he just finished a job and could come out earlier.  That was a pleasant surprise.  

The house had a serious problem with the main sewer line.  Miguel first checked the entire house for any leaks then headed to the backyard to check the clean out.  It was all backed up and not draining to the main line.  He snaked the line but no luck, the water was not draining.  He also pointed out water was collecting along the cement pad in the backyard.  Miguel said he could get a better look with the camera so he went back to the shop to get one.  He returned within a half hour and attempted to detect the leak.  Based upon the electronic sensor he was able to find the location of the break.  

Miguel gave us several options for repair and also mentioned that the City has a cost sharing program for replacing old sewer lines.  He recommended to check the requirements of the program before committing to the work.  He was very forthright in giving the customer the best solution although he could have pressured me to start the work now.  Since I was only visiting from out of the area, he gave an estimate that would be valid until the end of the month.  Miguel knew I had to make some decisions and did not force me to commit.

Note, the City of S.M. does have a cost sharing program in which they will rebate 50% of the lowest estimate.  But in order to take advantage of this reimbursement you must complete the application first then receive approval.  Had we started the work that day, I would have not been able to participate in this program.

My experience with Miguel was extremely positive.  He was knowledgeable and professional and wanted to do what's best for the customer.  If Miguel represents the typical employee of Wizard Plumbing then it's is no wonder they constantly receive 5 stars.  I would not hesitate to recommend this company to anyone looking for a plumber.  Keep up the good work guys!
Meg E.
Meg E.
3/24/2021
Loved these guys! First off it was super easy to schedule an appointment and the follow up from the office via text was phenomenal.
Gregg and Dan came on time with masks and booties and got straight to work. They offered a reasonable price for the work and were finished in the blink of an eye fixing/replacing the stops under our sink. On top of it they were also more than willing to answer a few questions on some other items we wanted to make sure didn't need to be fixed. Definitely would use them again for any future needs.
Bill N.
Bill N.
11/15/2021
I used Wizard Plumbing to clear my sewer line. Mo was very professional and very neat. He had to pull the toilet to scope the line, replaced it and then install a clean-out in the patio where the line was damaged. I'm planning to use Wizard to replace most of the remaining line to the sewer main to repair a second break , as I trust  them to do the job right. I will post a review of the final line replacement upon completion, hopefully by the end of the week. Very satisfied customer thus far!!!!
Mark M.
Mark M.
2/19/2022
Quick response. At my house within hours. Dustin was very professional and gave a fair price. He had everything for water heater replacement and was completed and gone in about an hour. Hot water equals happy family!
Cathy C.
Cathy C.
8/18/2022
One day while investigating weird smell in our kitchen, I realized our garbage disposal machine was leaking water from the bottom causing all kinds of issue. We started calling around plumbing companies for same day service, and only Wizard Plumbing was able to dispatch technician right away. Oscar, the technician, showed up early, happy to help, and enter our residence with mask and shoe covers. He quickly diagnosed the problem and have a new unit available to replace. We had some questions and also would like an alternative options, and Oscar patiently explained with us to address all our concerns. He gladly explained what's going on as we watched him doing the work, which speaks to his confidence and customer-centered service. At the end, the repair work was done super quick, and the issue was fixed 2 hrs from when it was discovered. Oscar charged reasonably for such an emergent response. Moreover, he empathized what we had to go through and expressed appreciation of our business. We are grateful he did not take advantage of our dire need for help and over charged us. At the end, we are happy to know Wizard Plumbing is a well organized company that has adequate staff to address to immediate service. The dispatch process was quick, technician Oscar was prompt and provided excellent customer centered care. We highly recommend Wizard Plumbing and will definitely reach out for Plumbing needs.
Dan M.
Dan M.
10/26/2020
FIVE STARS for GREG!!!!
He's fantastic, and, I think he should work at a better company or go solo.  Wizard Plumbing, if you give bonuses for good yelp reviews, he deserves it big time.

====
WAY over priced and for no good reason (they have excuses, don't fall for them).  Do yourself a favor and go with Flat Rate Plumbing and Drain.  You're welcome.
====  

As for the company...

ONE STAR for WIZARD PLUMBING
They sent out two guys who had no idea what they were doing. They were asking me questions like pipe sizes... my reply Um... you're the 'professionals,' you should know that. That's why I called you.  This was just for an estimate, which I didn't even receive.  Also, I offered to send pictures before the job so that the guys could be better prepared, but they never cared to see those. What a mess. So I saw Greg in the reviews, and, that he had installed under the sink water filters before (which is what led to our mess / busted old angle stops when we were doing the self install) so we asked specifically for Greg who was fantastic.  All that said, Wizard is WAY overpriced (book cost is over $500 just for a couple angle stops and an filter install that takes all of 10 minutes.  In fact, the entire job is 1 hour, for $500!?!?!  WTF!  Is this place owned by HR Block?).  

The only reason I would suggest using this service is just to get in touch with Greg in case he moves on.
Flo B.
Flo B.
12/02/2019 12:00:00 SA
When I smelled gas in the garage and called PG&E, I was unaware of what my afternoon would bring. After PG&E shut off the gas at the meter because of a hazardous situation, I got on the internet and on the phone to get a hot shower and dinner before the end of the day. After a plumber made the pleasant offer to come in less than two weeks, I called Wizard Plumbing, and the crew showed up in less than 20 minutes. Manny and Isaac not only fixed the leak, but they also checked all other appliances, found more leaks, and only called the job complete after all was safe and ready for PG&E to turn back on.

Manny and Isaac were competent, capable, and took care of the problem.
Cathy W.
Cathy W.
12/28/2021
We discovered out basement flooded at about 4PM and they were able to send someone out by 7PM (others could only send technicians first thing the next morning). Steven was extremely professional, quick, and thoughtful about the repair. He fixed the problem and we had a drained basement by that night. We all went to sleep better because of it. 100% would recommend
Xiao Y.
Xiao Y.
8/13/2021
Jay from wizard plumbing is super nice, punctuated, responsive and professional! He fixed our valves and kindly helped us to install the hoses of our washer. Overall we had a great experience.
Jamie O.
Jamie O.
4/21/2021
Jay came to fix our garbage disposal. Nice guy, very friendly. Service was fast and efficient. Completed the job super quick!
John Q S.
John Q S.
11/22/2020
3 years later and the water heater I had installed in 2012 died. Danny (owner's brother) came out on the weekend and took a look. After talking it thru for a while decided to install a tankless water heater instead. It's been running for about a week now with no problem. We're happy with the decision.
Albert C.
Albert C.
5/14/2021
Bit pricey but the plumbers are very competent.  The central office keeps you updated on appointment time.  Prices are higher but job quality is very good.  Relatively fast response time.
Yui G.
Yui G.
6/19/2021
I would recommend Wizzard plumbing to anyone. They are so awesome! They did everything from start to finish.
Clarisa is the project coordinator . She is super patient and responsive. She even worked on her day off to make sure I got all my questions answered. She is just what the world needs right now. 
Miguel is the project and field manager. He is another good one. Responsive and patient. He is very thorough and knows what he is doing. 
Caesar is the guy that worked on my house. He is very good and worked hard and quickly. The job came out incredibly. He made the job look like we had done nothing to the house. 
Wizzard pluming is very lucky to have these guys. I am very lucky to have them work at my house!!!!
Laurence L.
Laurence L.
3/29/2021
Same day service! Wizard Plumbing and drain came out to give a free quote then proceeded to fix our toilets on the same day. Mariano was great! Super polite, timely and efficient. He did an excellent job, making sure the toilet was working afterward and that it was left clean. We're happy with the service and price.
Miranda F.
Miranda F.
02/08/2022 12:00:00 SA
I would highly recommend wizard plumbing. Gregg was able to fix the leak in my bathroom  quickly and efficiently.  I will definitely be calling him again.
Chris H.
Chris H.
3/26/2021
Kitchen sink faucet leak required replacement. I called Wizard as a return customer and they scheduled a same-day visit on the spot. Mariano L. contacted me to confirm, then offered an earlier appointment which I took.

He was prompt, professional, and efficient. Suggested updating my outdated valves at offered a discount. Replaced the valves and the faucet unit in an hour or so, cleaning and ensuring satisfactory service all along the way.

Thought I was facing a weekend without a sink and went from worry to happy in less than a few hours on a Friday. Highly recommend Wizard and Mariano for any needs.
Megan B.
Megan B.
3/26/2021
Our hot water heater went out during the late afternoon and after calling several companies, Wizard Plumbing was the one company who could come out same day - within a couple of hours! We really need hot water as we have an infant.

Mariano was able to give us a full estimate and even brought in an extra person to help remove and install the new water heater under our house in the crawl space. While they are premium shop, we are highly satisfied with the outcome and how quickly they were able to get this done.

Mariano was in coordination with us the whole time and supportive with documentation we needed for the insurance claims on the old heater.
Lynette P.
Lynette P.
4/28/2021
So far, we have had Wizard come out 3 times for separate issues and each time, the experience has been nothing short of excellent. I cannot recommend this company enough. Plumbing issues suck but so glad we know who to call!
Ron D.
Ron D.
11/18/2021
Wizard Plumbing is my go to plumber. They are very responsive and do great work.  I have had them do everything from major work like sewer line replacements to most recently installing a new bathroom faucet.  Greg did a great job on the install.  He consulted with me before hand on the best faucet to buy and advised me on the full scope so that I so that I don't have any problems in the future and completed the job very quickly, all at a reasonable price.
Edie G.
Edie G.
08/03/2021 12:00:00 SA
I was super impressed with how quickly they responded to my request for service.  While I was not having an emergency, they were at my home and finished with the job in approx. 2 hours since I placed the call for service!  They cleared my drain and it works beautifully.  Impressive.  

With that said, there are a few caveats to be aware of.  Their pricing was high - $325 to clean out a shower drain.  Really?  Also, their two workers did not wear a mask, which I found surprising.  I realize that as of yesterday technically you did not need to wear a mask if vaccinated, but in less than 12 hours we had a new indoor mask mandate back on.  Keeping your customers comfortable should be a priority.
shaun l.
shaun l.
03/10/2021 12:00:00 SA
Jay does great work!  My water heater failed in the middle of the night. I called and Jay showed up first this in the morning and replaced it.  Boom hot water again by noon.
Gabriel B.
Gabriel B.
11/12/2020 12:00:00 SA
Yet again, excellence from Wizard Plumbing. They are our go to plumber. This time I had a gas connection to a fire pit that needed to be capped off for the season. Manny and Israel suggested adding a on/off valve so that I could reinstall it myself in the spring. That saved me $100! That is wizard. They are the best.
Tom T.
Tom T.
12/15/2021
Small job, fixed quick. This review was written a long time ago, and for some reason I couldn't post it then.
Bryan M.
Bryan M.
3/29/2021
Shout out to Rafael for doing an amazing job. The job definitely took longer than anticipated but he got it done with no problems at all. Friendly, courteous and prompt. Thank again for replacing our broken water heater!  Definitely saved us from having to take a cold shower tonight.
Dale O.
Dale O.
7/27/2021
We've had multiple service calls from Wizard. All went well. Most recently, it was not a clear picture where the problem was and resulted in multiple visits. Justin took good care of us even though it went well into evening hours. We can now use the kitchen sink and do laundry. Thanks!
Angeli S.
Angeli S.
3/25/2021
I can't say how pleased and grateful I am to Wizard Plumbing! I had a clogged shower draining thinking that it would be an easy fix for any professional plumber. First I called a different company to come out, and they spent 3 hours at my home trying to unclog the drain WITHOUT success. The other company then told me they would have to open up walls and replace cast iron piping, etc which would have cost upwards of $2000! Luckily we decided to get a second opinion and called Wizard Plumbing. They scheduled us quickly and Mariano came out the next day. He spent less than 5 minutes unclogging the drain! Simple as that! Thank you, again!
Kevin L.
Kevin L.
1/30/2022
Found the water heater leaking on a Sunday morning.  Called around 9:30 or 10 am, they were here within an hour as promised, and Dustin was done with the replacement and cleaned up by around 12:30 pm.  I think the price was fair based on one other quote, maybe I could have done a little better if I had time to shop around and it wasn't a Sunday.  But other than paying them, it couldn't have been more painless.  These guys have tons of good reviews on Yelp, that's why I called them first, and they deserve 5 stars.
Richard H.
Richard H.
4/16/2021
Our sewer line broke and clogged by tree root and Wizhard was the first one came onsite and did a quick and nice cleanup. They further gave the quote to replace the line from house to city main line in the street by open trench and beat other venders by 5k-7k. No idea how they managed to do it with quality and good price. It took a bit longer than estimation but everything is done nicely. Highly recommended!
Julia M.
Julia M.
1/29/2022
Great work! Excellent workers specially thanks to Manny and Brad, very responsible employees, profesional and well- finished work. Thank you so much!!!
Chris G.
Chris G.
5/21/2021
Fast and friendly service. This guy Rafael really knows what's his doing, got the problem solve right away. Thanks for the brilliant service Rafael This company is highly recommended for sure.
Mary J.
Mary J.
5/21/2021
Update: just saw someone's review that they have discounts for 5 star reviews, I didn't get one for my review and don't need one- this team gives great service and offers competitive prices
Bridget H.
Bridget H.
12/28/2021
My toilet flooded and backed up into my bathtub in my apartment on a Monday night. After calling wizard, Antonio shortly came out. He took the time to talk to me and my landlord about the plan. Helpful, nice, and professional!
Geoff B.
Geoff B.
10/17/2021
These guys are the BEST around. Fast, totally honest, they did a major job for us under the house, took 2 days. Unlike other plumbers, they were logical, they said how can you do anything unless you crawl every  inch of the piping under the house and inspect every inch ? Gee - what a concept ! I noticed when they were working, there was no talking, no laughing, no fooling, no radios playing, just work. They did an excellent job replacing all the rusted out 40+ y.o. drain pipes. Then Sam their Master Plumber came out and inspected the job, we planned out a relining of the sewer line out to the street, excellent job on that too. Totally satisfied customer. I talked to Mike a few times, what good people. I am so fortunate to have found these folks. Will totally recommend them to anyone.
Andrew L.
Andrew L.
12/05/2021 12:00:00 SA
Great and quick service, fixed our water heater pilot light, thank you for coming on a Sunday night, will call them again next time
Kim F.
Kim F.
05/11/2021 12:00:00 SA
Amazing job by Wizard Plumbing!!! Came out yesterday to assess my situation. Had a hot water pipe burst underneath my concrete slab. Last time this happened, another plumber jack-hammered my foundation to fix the broken pipe. This time Elmer and Safian came this am and re-routed my piping above ground!! Looks amazing, wirks amazing and worked so fast, safe and efficiently!!! I couldn't be happier with the exemplary work!!! Now my family isnt displaced and we have hot water again!. THANK YOU SO MUCH FOR YOUR HELP! RECOMMEND ABOVE ANY OTHER SERVICE!
Shawna G.
Shawna G.
05/10/2021 12:00:00 SA
They were able to come out quickly to fix our garbage disposal and had one on the truck. Fixed it same day. I love that they come out for free to diagnose.
cameron c.
cameron c.
8/29/2021
Had a main line backup we couldn't resolve with a handheld plumbing snake. Called Wizard on a Sunday at 8:30 AM, hey had everything clear by 11:30. Impressive service and price from Field Supervisor Mike.
diane M.
diane M.
11/04/2019 12:00:00 SA
I have used Wizard Plumbing for many years and have never been disappointed. Clogged drains, broken showers, faucets, water heaters, you name it they have been here for it. Always on time, friendly and do excellent work. Last winter when I called Wizard about a shower issue, Gregg came out. I happened to mention my wall heater wasn't working and to my surprise he was able to repair it and even vacuumed it out and replaced the thermostat. The heater has worked great ever since. Gregg came out today to work on my water heater and had it repaired within 20 minutes.
Gregg is super knowledgeable and very quick to diagnose the problem and repair it. Do not hesitate to call Wizard!
Roxane W.
Roxane W.
05/01/2021 12:00:00 SA
Very quick to respond, scheduled during the time period I had available, and offered a thorough explanation of the fix to my busted garbage disposal. Friendly, masked, and a reasonable price. Glad I listened to all of these five-star reviews and tried this new-to-me plumber.Will be my first call when I need a plumber again!
Shaonan Z.
Shaonan Z.
05/01/2020 12:00:00 SA
Mo and his team did a fantastic job on my sewer line, I can't say thank you enough!
They came 20 min after I called on Thursday afternoon and help me with clogged sewer line. Quickly they identified the issue and found out the pipe is filled with roots.
It has been an issue over the years and now comes to a point the I have to replace the pipe.
With the expectation the job wont finish until Saturday, he gathered extra crew to help with my situation and the whole project is done Friday afternoon. I'm so happy that I chose them and my mind is finally at ease.
I definitely recommend wizard plumbing especially Mo, with such a stressful event, Mo has been nothing but professional, he basically took care of everything and my work is not impacted at all. Thank you Mo!
Neal N.
Neal N.
3/23/2021
Worked with Mariano Limus. He was prompt, knowledgeable, and on time with the water heater. wizard has been great at keeping me informed and answering all my questions and keeping me posted. Would recommend
nathaniel g.
nathaniel g.
12/13/2019
We had plumbing issues and in need of a sewage line repair, Wizard Plumbing was available ASAP they came out day after Labor Day, Mind you we called them ON LABOR DAY! Started pulling permits within a few days and work begun shortly after.   Customer service was great, The owner of the company came out introduced himself to us.  The actual guy that came out Bryan was excellent!!  Gave us a quote and stood by it. He didn't try to change anything even after breaking concrete. I was afraid after concrete opening and possibly finding more damage that I would get a higher price. Bryan and his sidekick Ivan did a GREAT job even with the replacement of the concrete he went out of his way to make it look exactly how it was prior.   I have found my new go to plumbers. I have recommended them to family as well. Specially after getting ripped off by 24/7 Rooters.

I highly recommend them!!  You won't be disappointed. They take pride in their work. I have seen it in comparison to the last company that we dealt with.
Jennifer Y.
Jennifer Y.
10/02/2020 12:00:00 SA
We had an issue with our main bathroom toilet not working, and Sam was able to evaluate and fix the issue and test that it worked in about 10 minutes. Because we didn't require any new parts and the fix was possible so quickly, he didn't charge us.  Sam was also on time, courteous, showed up with mask/gloves/booties covering shoes and stayed socially distant - very important for service providers in home during this time. We've called Wizard Plumbing before too, and have gotten good service consistently.
Elizabeth M.
Elizabeth M.
3/20/2021
Jay came by this morning to replace our garbage disposal. He did an excellent job and was on time, professional and competent. Also, he was kindly accommodating when we asked if he could wear a double-mask in our house.

We have used Wizard multiple times in our house for various jobs and they are the best, very professional and get the job done right from the beginning. They will continue to be our go to for any plumbing needs for our house.
David G.
David G.
9/26/2020
We knew it was blown. Yet Gregg showed up and went through all the motions.  Confirmed what I knew.  Made it by an hour to the place they buy them from.  Well done.  Even had a partner come by and help him lift the old and install the new. Fair price and certainly great service.  Well done.
Vince W.
Vince W.
3/18/2021
Mo came out to our house this afternoon to evaluate a clogged laundry drain. Him and his assistant were very friendly and knowledgeable about what the issue might be and how they would approach it. After they got to work the job was done within 2 hours and our drain is working great now. Highly recommend Wizard Plumbing!
Chris C.
Chris C.
01/08/2021 12:00:00 SA
We called Wizard Plumbing and had Mariano come to fix our clogged kitchen pipes the same day.  He showed up on time, was professional, neat and had the job finished in about 1 hour.  Great service.  Will use again.
CJ K.
CJ K.
6/23/2021
Wizard made a same-day appointment to replace my mother's broken water heater. Mariano and his assistant were professional, neat and fast. The new unit stopped working later that day, and Wizard immediately sent someone out to look at the unit. It turns out that it simply needed to be power cycled (turned off and then back on), and Wizard called later to make sure everything was working to my mom's satisfaction. The new heater is working like a charm.

I appreciate how the technicians called from outside the house to let us know they had arrived and followed all COVID protocols. I highly recommend Wizard!
Marilyn T.
Marilyn T.
6/22/2021
High quality, professional, efficient service by Dan R. We scheduled an appointment to replace our toilet. Dan arrived on time, removed the original toilet, and installed the new one in about one hour. He was extremely friendly, wore a mask without being asked, and took all of the excess materials (packaging, old toilet) with him. He left the bathroom clean with a perfectly functioning new toilet. I highly recommend!
Ramya S.
Ramya S.
3/14/2021
Ivan and Mike saved the day for us. We had a late afternoon appointment for a sewer clog on Friday. Ivan was very knowledgeable and worked really hard and late into the evening to unclog the block. They came back on Saturday to finish the job. They removed about 6 feet of root ball blocking the sewer line. Excellent job by the Wizard Plumbing crew. Would highly recommend them. Very impressed with the company and its crew.
Lee K.
Lee K.
03/12/2021 12:00:00 SA
These guys are fantastic. They did a complete replacement of our entire sewer system in our two unit building with a total of four toilets, six sinks, two showers, two bathtubs, and two laundry rooms. They arrived exactly when they said they would and sent a big enough crew to get the job done in one day. They are very complete and even thoroughly disinfectanted the whole underneath of the house when they were done. I highly recommend this company. They are fast and reasonably priced.
Prescott L.
Prescott L.
01/12/2022 12:00:00 SA
We have a annually occurring tree root problem in the sewer line from our house to the main. This year was especially onerous. The first plumbers we called were not able to clear the blockage. I was looking at a very costly sewer line repair. As a last resort, I called Wizard Plumbing. Mo showed up as scheduled and got to work in the rain. He was using a different strategy than the first plumbers. I asked Mo how long he has been in this business. He said 16 years. Minutes later he got the drain snake past the blockage and eventually cleared the blockage, pulling out a 12-inch snarl of hair that looked like a dead rat!
Jacqueline B.
Jacqueline B.
10/30/2019
I have never been this pleased with a plumbing company.  From diagnosis to treatment, Wizard was outstanding.  Bryan and Ivan together made an awesome team.  They were courteous, competent, kind, and seemed genuinely to care about us and were eager to rescue us from a terrible plumbing issue that has plagued us for nearly two decades in our home.              
                           
We had a disgusting backup (don't ask!); our entire plumbing system in our 6 bedroom house has never worked well over the last 10 years or so.  We called Wizard in a panic, and they came out and spent hours trying to get a camera down to see what caused our issues.  Turns out we had tree roots that occupied almost the full diameter of our pipes.  They were removed, and the pipes replaced.  BRAVO WIZARD - cannot recommend them highly enough.
Norm L.
Norm L.
02/10/2021 12:00:00 SA
Jay and Omar (wearing a shirt that said Jay) showed up promptly to diagnose an issue with our dishwasher. They were quick and thorough in making a diagnosis and recommending a plan. I would recommend them to handle many of our plumbing issues for service and maintenance.
Zoe G.
Zoe G.
1/18/2020
Ok- Maria and Gregg made up for it. Maria went ABOVE AND BEYOND for me and has truly made me feel like I matter and my time matters. Gregg was absolutely wonderful and came RIGHT on time!!! My faith in this company has been fully restored!!!
Jeff F.
Jeff F.
8/19/2020
I had Wizard come out based on their perfect 5-star rating to fix a toilet this summer.  It tuned out to be much bigger job as the main sewer line needed to be repaired.  They did the work and fixed my issue.  However, they were ridiculously expensive...and the cost was primarily due to labor but the job was only a few hours.  I thought I had overpaid and left it at that.  I then had them come out recently to bid on a job when a gas line to the house broke.  They came out the next morning; but, in spite of calling numerous times they still have not provided a quote after 3 days.
David R.
David R.
04/06/2021 12:00:00 SA
When I called to make an appointment, they gave me an appointment for the next day, and provided me a two hour window (between 12pm - 2pm) . Their plumber, Gregg Dolling showed up at 11:59am, a minute before the two hour window. The guy shows up on time, with a great sense of humor, can do attitude and a side kick or helper (Dan).

Gregg and his helper were very efficient, very professional, quick and thorough.
Paul M.
Paul M.
09/07/2019 12:00:00 SA
When our water heater went out on a Saturday, Wizard got us scheduled for a tech to come out within 2 hours.

Moe came on time, diagnosed, and fixed our water heater quickly--then he waived the charge for his visit.

Will absolutely be calling Wizard for our next job and looking forward to becoming a (paying) customer when something really goes wrong.
Ken C.
Ken C.
7/18/2020
Does a labor rate of $600 per hour for a plumber plus helper seem reasonable?

Two guys came to my house for about 3.5 hours

After an initial estimate for a faucet install for $300, I got upsold on several little things which needed doing without being clear on how much it would cost me. Some of them I could have done myself.

When they were done, they hit me with a bill for $2250.  Total materials costs were well under $100.

I felt exploited. That is a $10 per minute for a plumber + assistant

My bad for not being more wary. Quality of work was good but that was a bit of a sticker shock. Buyer beware.

I have not had much plumbing done in the SF Bay Area so it is possible this is normal, but it seems outrageous to me.
Divine D.
Divine D.
10/15/2021
Gregg is your man! He came right on time for the appointment. Very friendly and polite. Did a great job, fixed the problem right and cleaned up the area well. He spent some time explaining the problem and helped us prevent future issues on our bathroom faucet leak. He loved our dog and told us he won't leave until he meets our doggie. Thanks so much Gregg!
Bryan S.
Bryan S.
10/03/2021 12:00:00 SA
I've engaged with Wizard twice.  The first time they did an outstanding job of replacing the piping under our bathroom sink to address a leak.  In the case of the second, Gregg figured out that all that needed to be done was tightening a connection to the dishwasher.  I was able to coordinate the appointment over the weekend via email very quickly, and arrived at the beginning of the appointment window.
Rashi B.
Rashi B.
11/11/2021 12:00:00 SA
We have had a great experience with Wizard plumbing! Mo came in and he is just awesome. They provided a free estimate and came earlier in the day as I had shared we had a leak and that we were going to be out later half of the day. I trust them completely to deliver when I have plumbing issues at our home.
Miguel T.
Miguel T.
1/21/2022
Gregg is honestly a great guy! Honest and polite and does not rip people off. I would 200% recommend him.
Yifei R.
Yifei R.
8/21/2021
I found the local plumber from google on April 2nd,
My toilet was clogged, a pro from Wizard plumbing came to unclog that, he did some inspections, and went in the crawl space, took the video, he seems to be very professional. He said there are two solutions, short term solution is to remove the toilet using snake to unclog, long term solution is to do the repipe, because the pipe is relatively narrow. The repipe would cost $7k, so I asked them to go with the short term solution, he said he did not bring the tool with him, and called his colleague Rafael to snake, after the snake the toilet seems to be unclogged, but actually the snake broke the pipe and water started to leak in the crawl space.
I started to smell something weird a few days later from crawl space, but did not paid too much attention, until two weeks later, it smelled really bad, and I opened the crawl space, and found lots of water there.
I called Wizard plumbing immediately, and Ivan came he said there is a hole right below the toilet, but he could not do further inspection, so he suggested me to call restoration company to extract the water first, then he can do further inspection. After the water was extracted by restoration company. I called Wizard plumbing again, and Rafael came, he did not admit he the snake caused the issue, but he said he can fix it without charing me for the labor cost. But after some time he said, it's getting complicated, he would need to discuss with his colleague about how to proceed, then he left. But he never got back to me, leaving the new pipe in my place. So I called their customer service, the lady named Sunny, she said the pipe was broken by myself. I told her about the first pro who came here, and about the video. She said she could not find anything in their system. She said she would ask Rafael to come over to finalize.  
Because I can't use my toilet, I have to rent an Airbnb for 4 days with the risk of covid, and the water extraction cost is thousands of dollars.

I left reviews on Facebook and Yelp, they called me to remove the reviews, and they can mitigate the issue. Rafael came and put a patch on the pipe for a temporary fix. His manager Mike told me that they can pay for the bill of water extraction(or part of it) or completely replace the pipe with a low cost. So I removed the reviews.

But when I sent the bill he never got back to me, I texted and called him multiple times.
Mike M.
Mike M.
5/16/2021
I am a first time customer of Wizard and a first time reviewer on Yelp. The customer service was so exemplary, and the plumber, Miguel, so honest and skilled plumber, that the experience warranted me writing my first review.

So here is the story: I called with a stopped toilet on a Sunday morning- in a one bathroom home- and from the first phone contact with Tina, the customer service was outstanding. Tina assured me that she could assist without an after-hours or emergency charge, and then she pulled an excellent plumber, Miguel, from another job when the wait time was going to exceed their quoted time; I sensed at that moment that I had made the right choice.

Miguel arrived and I was immediately impressed with his obvious knowledge of plumbing, his approach to keeping the house clean while working and his pride in the work he does. Miguel then spent the next two hours snaking the line, inspecting the line by camera, and tracking down the issue- a city back-up in the main sewer line.

He cleaned the line to the main sewer, gave us direction on how to get the City out to clean the main sewer line- which they did within an hour-and was very fair and transparent in his pricing. He noted the 30 day warranty, and stated to call and request him if we had any back-up issues after the city left, to call and he would come out with the camera and figure out the issue, no charge.

Well, Wizard, Tina and Miguel delivered, big time!! Thank You!!
Megan S.
Megan S.
6/27/2019
We had Wizard Plumbing come and give us a quote and they were able to arrive on the same day. They were professional, thorough and very detailed. We immediately felt confident in their explanations of our issue and would have been comfortable hiring them even without a referral from our friend. We had a pretty big job and they were able to begin right away and communicated well with us throughout the weekend when they continued to complete the job while we were out of town. Mo and his crew were efficient and extremely diligent. We have a huge tree that was causing us issues and every time I looked out the window, Mo, Abraham and Yoel were hard at work digging out large problematic roots. We had an excellent experience and will not hesitate to call Wizard Plumbing again for our next job.
Vinay S.
Vinay S.
5/13/2021
We had a clogged main sewer line and essentially couldn't run any water in the house without it backing up and overflowing into the shower.  I called Wizard at noon, and Rafael arrived at my house on time at 2:30.  He was able to diagnose the problem right away, identify the location of the clog, and cleared within 1.5hrs.  Fast, polite, honest, and reliable - perfect job.

I've used Wizard several times in the past, and I remember again why I keep going back for my plumbing needs.
Andy A.
Andy A.
11/18/2020
Gregg installed a MeetFLO meter and shutoff and performed tankless water heater de-scaling service.  Great work!  Both the estimate and work appointment were on-time.  Estimate beat my other quote and completed work matched the estimate.  Gregg followed COVID safety protocol.  Would recommend!
Julie H.
Julie H.
10/05/2021 12:00:00 SA
Wizard Plumbing responded to my email quickly, set up an appointment and reminded me of the appointment.  They also called because they could send a technician out earlier than anticipated.  Their technician, Gregg, was efficient (had a great sense of humor) and had the job successfully completed within about an hour.  I would recommend Wizard Plumbing based on our experience.
Paul K.
Paul K.
11/15/2020
I recently arranged for Wizard to come out to take care of the annual flush of my water heater, so it was a pretty basic service call. Nonetheless, I was pleased with the service.

Gregg D. gave me a call to let me know that he would be arriving in 35-40 minutes, which I appreciated because it was helpful to know when to expect him while I was busy working remotely from home. Once he arrived, easily within the stated two-hour window, he phoned me again and, with a little information from me, he was able to locate my outside water heater, which saved me from having to leave work to put on some shoes and a mask to show him where it was located.

He completed the service with no issues in good time. He suggested that I turn on the hot water faucets for a minute or two to allow the accumulated air resulting from the flush to push through, and he also reminded me to allow about an hour and a half for the water heater to reheat the water completely. I was able to drop him a check in an envelope from a safe distance from the small balcony of my unit.

From start to finish, all interactions with Gregg were pleasant, informative, and professional. I'll be giving Wizard a call next year to flush my water heater. Thanks, Gregg!
Nathan G.
Nathan G.
11/21/2021
Sam was great! Fixed everything up quickly, explained everything and gave us a sense of our options. Thanks!
Tom L.
Tom L.
03/07/2021 12:00:00 SA
I spent an hour over two days trying to unclog our toilet and realized it was time to get professional help.  We've used Wizard before and been happy with their work so I called them on Sunday morning and fortunately, was able to make an appointment for that afternoon.   Mike showed up on time, masked, and kept his social distance.  I directed Mike to the problem toilet and he pulled out his air plunger.  In less than 45 seconds Mike had unclogged the toilet!  Mike also suggested that I upgrade from my old school plunger to a new school air plunger for future clogs.  I couldn't have been happier with the result and the service that Mike provided.  If you need a professional, call Wizard and ask for Mike.
Edward L.
Edward L.
03/07/2021 12:00:00 SA
For our home renovation, the city required us to take a video of our sewer lateral.  After talking to several plumbing contractors, who would charge us about $200-$300 to inspect our existing lateral, Wizard Plumbing offered to perform this task free of charge.  

Mike came out to the house to take a video of our lateral.  He and his team were punctual, did their task without any problems, and provided what we needed to the city.

After the city required us to replace the entire lateral (ugh!), Wizard gave a bid that was very competitive to other bids we had.  We decided to go with them for this job.  The crew completed this work, along with the proper inspections, over a period of about 1.5 weeks.  Nearing the end of the job, when the crew had asphalt equipment on-site for work on the street, we asked the crew for a favor to help us repair our and our neighbor's asphalt.  They were happy to help us with this minor task as well, FREE OF CHARGE!

We are very grateful to have worked with Wizard Plumbing for this job and would recommend them for similar work.
Christian D.
Christian D.
12/21/2020
Christian showed up on time, gave a very reasonable quote, and helped snake a clogged pipe to clear it. He was professional, quick, friendly, and cleaned up after himself. I'll definitely go with these guys next time I have an issue.
Michael M.
Michael M.
05/05/2021 12:00:00 SA
Back Story: I just bought a home and while I was out of town there was a leak in the master bathroom which damaged the ceiling on the 1st floor.  I needed a plumber to come help and called Rotor-rooter to help (I know, I was a fool).  They came the next day and charged me $615.00 to install one toilet and another $418.00 to replace 3 angle shut off valves (all using my parts mind you, this was just labor).  I paid that insane bill because I wanted peace of mind, but I knew that I needed a reliable, reasonable local plumber.

Why Wizard Plumbing is Amazing: I got lucky and Jay from Wizard of plumbing showed up to my home on time.  They gave me a 2 hour window and he kindly called 15 minutes before he showed up.  I had him look at several issues around the home and he gave me his opinions on the cost and time required to replace each.  He even went out of his way to explain why I shouldn't spend money replacing some laundry valves I was concerned about because you rarely shut off water to the washing machine and in those rare cases I could just shut off the main line, saving me $400.00 in labor and parts. (There was a lot of labor, would have to cut in to the wall etc).  Needless to say, Jay has earned my business for as long as I live in this area, and I will happily refer him and his company to my friends and colleagues.

Finding quality contract help in the Bay Area is difficult.  Finding affordable, reliable, and skilled contract help is like finding a unicorn.  Do yourself a favor and call Wizard of plumbing when you need a good plumber.
Matt F.
Matt F.
12/20/2021
Well, that was a breeze..! Gregg provided our home with efficient and downright friendly service, the likes of which I would recommend to my closest friends and family. His demeanor was professional, and he conducted himself with a jovial attitude which was welcomed in our home. We would return as customers, if it meant we receive help from Gregg. 10 smiles out of 10 smiles to Gregg; consider yourself lucky if he's the guy you get for the job.
Jeff G.
Jeff G.
11/19/2021
Let me start with a 5 star review for Mo.  He's the reason Wizard is getting my rarely issued 5 star rating.   Polite, responsive, communicative and without having to lowered the price based on our already enormous financial setback on water cost this month due to a undetected leak.  Wizard came out immediately in the time space they said and the work was exceptionally well done.  Im the son and grandson and nephew of plumbers so I know what I'm taking about.  Will definitely use them again in the future
K F.
K F.
12/19/2021
We always call Wizard Plumbing and Drain when we have a plumbing issue.  They are always quick to respond, and they always get the job done right.  When our tankless water heater stopped making hot water, we called them, they researched the code that was being displayed, asked a few questions, and sent a technician out within a couple of hours.  The technician, Danny Boykin, arrived on time and quickly figured out the problem.  We have used many plumbing companies over the years, none of them impressive except for Wizard.  They immediately became our go to for plumbing needs, and we are so glad that we found them.  I was not surprised to discover that they are also the go to company for our entire neighborhood on NextDoor.
keith o.
keith o.
6/24/2019
We had a slow leak beneath our sink, and Gregg came out to our house to give us an appraisal and quote. He showed up on the early end of the 2hr appointment window and gave us a breakdown with quotes for a couple of options we could go with - we needed a faucet replacement, and he recommended some repiping to redo some of the makeshift work my father-in-law had done years ago.

The repairs went quickly and done very cleanly - everything under the sink looks very clean and we have more room under the sink.

Highly recommended!
Joseph Y.
Joseph Y.
12/17/2020
Gregg was great.  He came by because our water bill had spiked up.  He adjusted a couple things on the toilet free of charge and it solved the problem.  I would highly recommend.
Christina J.
Christina J.
09/01/2021 12:00:00 SA
So glad I found Mike from Wizard Plumbing. Very honest, fair, and knowledgeable guy. He took care of the problem right away. I found my new go-to plumber.
Andrea A.
Andrea A.
03/01/2021 12:00:00 SA
Had an urgent need for plumbing services in the early evening. Toilet gurgling and then back up in both the bathtub and a shower stall. Water overflowed from shower into the bedroom. I searched Yelp and Nextdoor for recommendations and found Wizard! The responses I received when I called were helpful professional and caring. My desperation was surely evident.
Jay arrived at the house within 30 minutes!  He quickly addressed the issue, offered recommended solutions and even referred me to a restoration company for possible water damage!  Jay came back as promised the next day to further diagnose the issue. Wizard came to my rescue and really hit the mark for excellent service.
5 star in my book!!
Edna D.
Edna D.
4/28/2021
Manny and Israel installed two toilets for us in our condo.  They arrived early within the window arrival time and were COVID-19 compliant in regards to wearing protective gear.  The install went smoothly and we were pleasantly surpised how efficient, respectful of property and thorough they were when completing the job. I appeciated how clean they left the work area too. We are very happy customers and would choose Wizard Plumbing and recommend Manny and Israel services again.
Edna and John
Sunil V.
Sunil V.
12/25/2020
Had to get a toilet installed in the 80s replaced due to a water leak. Mariano gave an honest assessment and a detailed estimate. A week after I purchased my toilet, he came over and very efficiently installed the toilet. Cleaned up everything and left the bathroom clean and spotless. Great job all around!
Yi W.
Yi W.
2/27/2021
Omar arrived our house (Foster City) on time, helped us inspect bathroom faucet issue, pointed out root cause in 5minutes, provided an solution such that we can fix the problem on our own.  Wizard pluming did not even charge us any service fee.

Wizard plumbing is definitely our go-to plumbing company!  

b.t.w. Excellent customer support line (fastest response received among all inquiries we've submitted), and Wonderful service provided by Omar.
Jansen K.
Jansen K.
6/19/2021
This place is a rip-off.  They will ask for 3 times the amount if you don't know the true cost of the job.  Luckily I found some one else to do the job right after I rejected their second offer of half of the original quote.  The final cost from the other plumber is less than one third of Wizard.
Dan M.
Dan M.
12/03/2020 12:00:00 SA
I had a great experience with Wizard plumbing. It was really easy to work with their staff over the phone to get the work booked, and Manny and Israel did an incredible job once on site. The job was hard (read: gross), but they were incredibly professional, worked efficiently, and communicated well throughout the process. I'm definitely calling them next time I need a plumber, 100%.
Patricia K.
Patricia K.
7/19/2019
The most professional, efficient, and courteous plumbing company we've worked with (and unfortunately, we've worked with too many and found this company only recently)! We called this morning for a plumbing issue and they were able to stop by for an estimate the same day! Since the job was small, they were able to repair it at the same time. Francisco came and explained everything to us prior to the work. He was honest, friendly, and professional!
Highly recommend this company if you have any plumbing issues and I'm excited we now have a trustworthy go-to plumber should any future issues arise.
Ellen A.
Ellen A.
9/27/2021
Wizard made my day - called for a leaking toilet (first call in 3+ years), they knew who I was and proceeded to schedule me a couple of days out.  Then the scheduler, asked could someone come today, made a quick phone call and said someone was in the neighborhood and could be there in 30 minutes.  Friendly, funny and efficient Greg showed up within 20 minutes and quickly fixed my toilet.
H S.
H S.
08/04/2021 12:00:00 SA
Today we had a service by Mike S. and he was absolutely awesome. I hire many contractors in a year and Mike was the best. He was knowledgeable, friendly, kind, and caring. There is a reason this company got so many good reviews. So, from now on, this is the only plumbing company I call. Mike got the video from my sewer line and knew about the city process and code. He also helped us for locating a few other things that was required by the city. My engineer learned a lot from him. Thanks Mike. You ROCK!!
connie l.
connie l.
9/13/2021
My shower was leaking when I first woke up, within a half hour, it wasn't just dripping but was full blast. I got main turned off and called Wizard. They were able to get me an appointment same day! Gregg Dolling was my tech and replaced my shower cartridge, explain what he thought was wrong, was professional and covid safe. I had to have a follow-up visit due to defective gasket but was replaced with no issues and true to guarantees.
Ray Y.
Ray Y.
2/18/2021
Our water heater broke down & we contacted Wizard late on a Saturday night. With the next day being Sunday, figured we'd hear back on Monday at best & then get it fixed/replaced later in the week, with a lot of cold showers in between.

Wizard responded back that same Saturday night, had a crew over to our house the next day, and within 24 hours we had a new water heater Sunday evening. Great service, the team who came over were a pleasure to deal with, could not be happier with Wizard's team. Thank you!!
Ramesh S.
Ramesh S.
4/16/2021
I called up their office and they gave me a 2-hour window for the same day. They said their tech can give me an free estimate on spot and I can decide if I want to proceed.

They texted me and let me know the crew was about to arrive - Rafael and David took a look at the leak under my kitchen sink and said the pipes need to be replaced. They gave me reasonable estimate and left for an hour to buy the parts.

Rafael and David did a thorough job of replacing the pipes and flooding the sink to test for any leaks. I am happy with Wizard Plumbing and Drain and will use them again if needed.
Susan S.
Susan S.
4/16/2021
Miguel was fantastic!   We thought it was a leaking waterpipe- either under our house- or well below ground- but he was immediately suspicious that there was something strange about how the leak looked.   He checked everything out- even crawled under the house to make sure the problem wasn't there (it wasn't) and then went on a hunt to try and figure out the problem.   Turns out it was an old hidden faucet with a long buried rubber hose that was leaking.  Some old diy that the previous owners did.  Simple turn off and tightening and we were as good as new!   And the best part...No charge!   Miguel was so nice!    Said since it was so simple- he would just like us to use Wizard again if we had problems.     We certainly will!    Great business!
Jonathan J.
Jonathan J.
10/12/2020 12:00:00 SA
We had a very nice experience with Gregg at Wizard Plumbing. The faucets in our master bathroom were quite old and had leaks that needed to be fixed. We called on a Friday and Gregg came in early the next Monday morning. The process was fast and efficient, and done at a reasonable price.
Rachel R.
Rachel R.
4/15/2021
Wizard Plumbing was quick and friendly.  I was able to schedule an appoint for a non-urgent matter online and choose a time that worked for me.   Gregg was super helpful.   Although I had scheduled for a free estimate, he was able to fix my main problem on the spot and give me estimates for two other plumbing issues.   He gave my young son a sticker, which also earned him points.   We will definitely call Wizard for any plumbing needs in the future.
Paul R.
Paul R.
12/09/2021 12:00:00 SA
We had our bathtub spring a leak the week of Thanksgiving, and Wizard came out the next day. Mo was very friendly and even gave me some tips on things to try next time before calling a plumber out, which I really appreciated.
Brett G.
Brett G.
04/09/2021 12:00:00 SA
We had Rafael come out today - He provided great customer service, and was quickly able to diagnose the problem. I have been a Wizard customer for years, and will always use their service.

Edit: Once again Rafael and team helped save the day. They were able to save us from having to take our flooring to get to blocked drain, and saved us a ton of money and headache in the process. Really appreciate the help!
Kyrie R.
Kyrie R.
07/08/2019 12:00:00 SA
UPDATE: Within 48 hours, the office manager called me and made it right.  Turns out the plumber was just new and didn't know their policies.  Thanks for the EXCELLENT customer service.  I would use them again.

prior review:
They did come out quickly (same day) and they did get the job done.

BUT he told me he would need to disassemble the garbage disposal completely to fix the jam, and that the fee would be $375.  I agreed (I shouldn't have).  15 minutes later, it was fixed.  $375 for 15 min of work, and 25 min total time on site?  That's insanely EXPENSIVE.  When he gave me the estimate, he conveniently didn't mention, hey, this is possibly a 15 min fix.
Bob R.
Bob R.
8/27/2021
Mr. Mo is the expert, leading a great team for the job.  Good Quality works, did it professionally.   Delivered what promised on time, in budget.  Clean, Quick. Nice Job.
Tan M.
Tan M.
10/14/2020
Very responsive, with frequent and timely communication from front-office to on-site technician. Wizard has fixed my running/phantom-flushing Toto Aquia II toilet, and my Noritz EZTR40 tankless water heater. Gregg Dolling is a pro - he is on-time, straightforward, honest, competent, effective, and efficient. He sees the job through from start to successful completion, and stands by his work. Thanks for your service!
James H.
James H.
9/29/2020
We had a leak in one of our toilets and an issue with the toilet float not floating high enough to stop the water from flowing in the water tank. Christian from Wizard Plumbing and Drain was able to fix both the issues  in less than 15minutes. I was very impressed with the quality work he did. Very friendly and professional as well. If you have plumbing issues, Wizard Plumbing and Drain is the answer. Thanks so much, Christian!
David P.
David P.
10/14/2021
Samer Badwi is the man!! Samer was very cordial and professional from the start, and I highly appreciated the plastic baggies that he used to cover his boots. He was very easy to talk to and ask questions in regards to my problem. I had a sink clog in the bathroom and Samer thoroughly explained to me what might be the issue and told me the possible remedies for the situation and provided me with a reasonable quote. He also went out of his way to help assisting with a faucet knob problem and took his time once again explaining to me the process. I highly recommend anyone in the bay to call for Samer if they're ever in need of assistance in regards to plumbing services. I'll definitely be calling out for him again in the future if such problems are to rise again.
Chantal H.
Chantal H.
11/15/2020
I can always count on Wizard Plumbing. I had an emergency sink situation, and called them in a panic. It was a Sunday, and I knew it'd be hard to get anyone to come. But I also knew that if I could get anyone on a Sunday morning, it'd be Wizard Plumbing. I told their operator that I was desperate, as the water was overflowing and onto the bathroom floor, and there was nothing I can do to stop it. Mike and Sam came within 30 mins. A miracle. They were so kind and sweet. They patiently told me what I needed to do. I could not have been more grateful to them and their service. These guys, and Wizard Plumbing, really are the best. Thank you so much! I am eternally grateful, and will always be a loyal customer,
Tim L.
Tim L.
06/09/2020 12:00:00 SA
The work was simple and fast but the price was too high. They sent two guys and charged for two guys when the work easily could have been done by one person. When I called and expressed my dissatisfaction, they said it was two late and I did not specify at the time of placing the order that I wanted only one person. WHF. I am not using this company again
Stephanie H.
Stephanie H.
3/26/2021
We have been looking for a good and honest plumber and think we finally found one!  I work near Wizard plumbing company so read the reviews and decided to give them a call for a shower valve estimate.  The last company I worked with when we had plumbing issues was a nightmare and I am not exactly knowledgable in this area!!  Rafael came out this afternoon and was very professional, polite, and gave me an honest quote.  He arrived on time and was able to answer the many questions I had about other plumbing related items.  I am in the process of trying to find a plumber who can help with some extensive pipe repair in the near future and fully plan to go with Wizard Plumbing and Drain when the time comes.  Thanks to Rafael, you were a pleasure to do business with.
Stephen M.
Stephen M.
3/26/2021
Gregg is the man! I had an offset shower arm that didn't reach the connection in the wall, and the aperture was too small to accommodate an extension. Rather than mess up the tile work (or risk a leaky connection), I called Wizard.

Gregg made quick work of it, cutting the tile, hooking up the arm, and caulking. 10 minutes! He didn't mind that it was a small job, and was helpful and courteous throughout. I'll definitely be using Wizard going forward, and asking for Gregg when I do.
David N.
David N.
4/20/2019
The response and service beat my expectations by a mile. Jon Church was so courteous and professional both personal and professional. From his knowledge and taking the time to show us with his pipe camera what had happened to how to keep it from happening in the future was enormously appreciated. We would recommend Wizard Plumbing and drain without hesitation.

Thanks again Jon great job.

Dave and Monica
Codarus C.
Codarus C.
11/08/2020 12:00:00 SA
So happy with this company. Our hot water heater started leaking tons of water last night. We were able to figure out how to temporarily drain it out of the garage, but couldn't stop the water from running. We called another company that said they could be there first thing at 8am. 9am rolls around and the other company was MIA. 11am and they basically shrugged and said we'll get there when we get there.

My husband found Wizard Plumbing and Drain on Yelp and they said they could have a plumber at our place by 2pm. We quickly ran to Home Depot to get a new water heater. Miguel showed up right on time, wore a mask, and was super professional and friendly. He had the old water heater removed and the new one installed in 2.5 hours. We couldn't be happier!
Bryan S.
Bryan S.
3/22/2021
We went to bed last night after fighting with a clog that didn't clear after a DIY 25' snake down the shower.  Went to the cleanout outside and, yep, things are clogged much further down that I can deal with.  Called this morning, got an appointment this afternoon, and Mike (and Sam?, sorry, bad with remembering your name) showed up to make things better.

I was expecting roots and such in the old part of the sewer line (old clay pipe), but that was just a guess.  Mike was happy to show me what was going on underground (roots!), fully explain what we saw, as well as unblock the mess that was being grabbed onto by the pesky things.  Water is flowing again (yay!), but we have a ticking timebomb to deal with (with a very short fuse).

Couldn't have been more impressed with them both...the helpfulness, knowledge, cool gear, etc.  These guys rocked!  Looking forward to a quote for the real work so we can continue this relationship.
Bob O.
Bob O.
5/19/2021
Scheduled appointment to estimate plumbing work, technician didn't arrive on time, eventually arrived outside of the agreed on hours. The estimate was $1600 more than another quote I received after this one failed to deliver. Requested email with details, no contact. Based on my experience I wouldn't recommend, not to mention you can find a cheaper option with better service.
Katherine L.
Katherine L.
6/30/2021
Long overdue update, but a huge shoutout to Jay and his team!! We recently had a horrible backup of our main sewage line, which involved open heart surgery on our driveway and street.  Jay was an excellent plumber and project manager. We felt like pricing was fair (expensive, but fair), and communication was smooth through the week long process. Very appreciative of their work, and will certainly have them on speed dial the next time we face an issue
Pallav S.
Pallav S.
05/12/2020 12:00:00 SA
I contracted with Wizard to do a 31+ feet of lateral line trenchless replacement (from property cleanout to main sewer line) in Menlo Park. It was a five-figure complicated work that included street surface, traffic management, multiple permits requirement (Building&Planning permit, Encroachment permit, Sewer permit).

My interaction with Wizard team lasted from Dec 2019 to March 2020. I have no complaints. We hit a few snags (county scheduling, weather, covid, etc) but the team was responsive and professional. The quote was reasonable, and covered everything. They have good relationships with the county inspectors.

Special thanks to:
1. Clarisa - A++. She was very responsive, respectful and organized. She was my one point fo contact and kept me informed all along. She helped me broker the final permit conversation with county. Stellar customer service!
2. Steven (Owner). I spoke to him about payment milestones. He was understanding, respectful and flexible in his thinking. Usually owners are dismissive towards individual residential customers like myself, but not Steven.

Wizard is now my go-to company for plumbing issues. They are honest and reliable.
Jiaji H.
Jiaji H.
4/27/2019
A good experience! My kitchen drain was clogged and remained so despite my best efforts. I called this company on a Saturday morning and got an appointment scheduled for the same afternoon.
Freddy and Jesus arrived right in the middle of the 2 hour window and promptly got to work. It was a straightforward job and they were professional but also friendly. They were done in less than an hour and charged a reasonably price. They even gave me some advice on maintaining my plumbing. I also liked that they had a 30 day warranty.
In the future, if anything happens to my plumbing that I can't fix myself, I would certainly call them up again.
Ron B.
Ron B.
1/20/2021
Yesterday our garbage disposal stopped working and water was backing up in the kitchen sink.  They came by the same day.  Did some basic trouble shooting, and got things working again in short order.  Charged a reasonable fee.  Also provided helpful guidance on how to prevent the problem again.  

Ultimately they advised we switch out to a better disposal system, but I appreciate that they didn't try to sell it on the spot.  

Good honest work, fair price, quick service.
Keep it up!
Eva L.
Eva L.
3/19/2021
All the toilets in the house were bubbling and backing up. Called at 5pm, dispatch answered immediately and within 15 minutes Omar was on the scene (masked, gloved). He thought there might be tree roots in the sewage line. Our house is old and doesn't have a two-way cleanout, so he had to call his partner Jay to help run it through the roof.  Jay also arrived quickly (also masked) - besides working on the issue at hand, he also explained any options we were considering.

Everyone was very polite and helpful. We love that they are local and they were able to help us so quickly. Definitely worth calling!
Mitch J.
Mitch J.
4/30/2021
I have been trying to determine if I have a leak.  I called a different company that was highly rated on Yelp first and the guy came out and just glanced around a bit and concluded that I needed to repipe my entire house. Hey, I just wanted to know if I had a leak, not if I needed to repipe my house.

Then I called Wizard Plumbing and Drain. I loved these guys. They were very polite and personable. The guy helped me understand things and seemed to listen to what I had to say and care what I was saying.

He seemed to know what he was doing and while he thinks that I do not have a leak, and my current water damage is from a leak that was fixed previously, he did help me know what steps I should take to fix my water damage. He also helped me with a different small problem for free.
Jessica Y.
Jessica Y.
9/21/2020
Initially had a not-so-stellar experience with Wizard Plumbing, but after Steve, the owner of the business, reached out to me and made amends, I knew this guy and his company could not be blamed for someone else's poor actions. Steve made sure to come out in person to re-check and solve our problem, and was generous and kind throughout the process. After Steve reaches out, I felt like he truly cared about our opinions and took immediate action to remedy it. Thank you Steve!
Matt V.
Matt V.
3/17/2021
Raphael came to help me with an estimate to install a smart water flow sensor and an automatic gas seismic shutoff valve. He took extra time to ensure all the measurements were right and gave me great advice on what size devices I should order. He fixed a leaky outdoor faucet near our main line for free as he was assessing our water pressure. He even tried to see if there might be an easier way to electrically wire our smart flow sensor--way above and beyond the call of duty!

After taking his advice, I went to order the automatic seismic shutoff valve, only to figure out the devices vary by gas line pressure--and I didn't know my line pressure. Raphael, having already left 15 minutes before, actually came back to our house to measure the pressure! And this was all just for an estimate--he didn't charge us anything! We will certainly be coming back to Wizard for our installation needs once the devices arrive. Thanks Raphael & Wizard Plumbing!
Brian C.
Brian C.
3/17/2021
Jay Schaefer showed up on time, reviewed our plumbing situation and gave us solid advice that help us move our bathroom renovation project forward.  We will definitely use Wizard plumbing and Jay in the future.
Tim S.
Tim S.
6/20/2020
These guys are fantastic. They showed up same day to look at the issue. I thought it was a wax ring issue, but they disagreed and gave me a few reasons not to do that work. I got a quote and was charged nothing for the visit. Great service. I already recommended them to a neighbor.
Lu Y.
Lu Y.
02/02/2019 12:00:00 SA
I got a reply from the businesses owner accusing me of non-senses. They obviously recorded all phone calls but I am glad that I have good memory to fight back.

We went to your rental within the time window and called you to get in the gate. You DID NOT answer your phone or call us back for almost 30 minutes while we waited.  We then left the job and moved toward the next call.
OK. Lets get this sorted out. I made appointment between 2pm-4pm. At about 1:50pm, you gave me a phone call saying 'we are very likely going to miss the appointment' time. Thats why I didn't make myself available between 2-4. I find it funny you ignored this call in your reply, on purpose or not.

You finally called us back and said you could be there in 15 minutes (with usually means 25-30 minutes)
Interesting. You basically said you don't trust your customer. Feel free to assume the worst of me, if thats how treat your customer

Why are you mad at us?
When I made the appointment, I made it clear 'I don't live in the property, if you want to me to show up on time, please give me a phone call 15 minutes prior to your arrival'. In the last phone call we made after the whole thing, you told me 'we don't call customer before arrival, and you have to wait in the property for two hours'.
If its still not obviously why I was mad, I understand you need rules for your business, even something like 'we don't call customer before arrival, customer need to wait for two hours'. But, you CAN SIMPLY REJECT my service request since I made it clear 'I don't live in the property'. I wasted entire afternoon, moved around my other schedules to accommodate the appointment around Christmas.

You have used us several times before and must have been happy with our customer service because you called us back the next time.  I don't see any 5 star reviews from previous service where your happy with us but your sure quick to write a 1 star when your not happy. Doesn't seem fair

No. I have not used your service before. You might be upset by getting an one star. But, instead of thinking about how to improve your service, you argued with me on yelp with lies.
Brian P.
Brian P.
12/04/2019 12:00:00 SA
I can't say enough good things about wizard plumbing and drain. They have saved my butt a couple times with plumbing issues. The company is professional and you can always count on them.

The last time I used them was today for a house in Millbrae. We were having water pressure issues and they came out and fixed the problem fast! Francisco and Arturo were polite, respectful and very good plumbers.

I would call these guys in a heartbeat if you need anything plumbing
Nooshy Z.
Nooshy Z.
01/07/2021 12:00:00 SA
If you live in the Foster City area just ask for Greg! You will be so happy. This company and its employees are so knowledgeable and helpful. I recommend Greg and wizard plumbing 100%.
We are so happy at every visit. All smiles and high spirits even in these crazy times.
Thank you again
Rusi H.
Rusi H.
02/03/2019 12:00:00 SA
My tenant got a water heater leaking on 1/20/2019.  Wizard came in right away and immediately installed the hose to drain the water heater.  And when I went there, my tenant said the new one will be $2,150.  I told them I want a 2nd estimate, but they said it was too late since they already stated the job by connecting the hose.  My experience with a brand new 50 gallon water heater will be way less than this price.  At the end, I paid $2,150 for a 50 gallon water heater with no extra pluming work.  You judge it.  

To me, I will not ask this company service again.  It is a rip off.  They take advantage of an emergency issue.
David B.
David B.
03/06/2020 12:00:00 SA
When my shower handle broke stuck in the on position I couldn't turn it off. I called Wizard and they sent out 3 very knowledgeable workers who explained what they would do and then they quickly fixed my shower. Can't say enough how great these guys were!
The cost was about 1/3rd lower than I thought would be a fair price. This made me very happy! I told them I doubt I'll ever go to anyone else with a plumbing problem. And just look at their 5 star rating. They deserve it and it's what I rated them as.
Sr. Mano ..
Sr. Mano ..
6/14/2019
No emergency, just a slow filling toilet and slow drain that I really didn't want to deal with on my own. Called and they had someone there within the half hour. Mo and his helper were super professional, explained the repair, and got everything done in no time at all and at a fair price.

Wizard had someone here and finished the job faster than some of the other plumbers took to even return a phone call.
Fred B.
Fred B.
05/05/2021 12:00:00 SA
We had a serious issue with our drainage in a very tight crawl space. I called in a few plumbing companies to look and quote. A friend of mine highly recommended Wizard. I called, and Steven (plus one) were crawling under my house (with in a couple of hours of my call) like a couple of Army men from an old movie . They came back armed with photo's and solutions. I have an old house with some lack of todays basics, so Wizard also added a two way clean out (plumbing problems in the past required the removal of my downstairs toilet) so now all set on that. Wizard brought in a crew of 3 on a Saturday, removed and replaced my entire system, added in the clean out, and left the place spotless. 10 year warranty and boom, I'm happy as a pig (not) in S#$T. They did everything from start to finish.
Susan R.
Susan R.
11/18/2021
Another fantastic experience with Wizard Plumbing!  We've used them several times in the past and have found them to always be fast and friendly with high quality work and fair prices.  This time was no different.  Friendly front desk that scheduled a plumber to come out quickly to deal with a clogged kitchen sink.  The plumber, Sam B., was amazing.  Very professional and knowledgeable.  Gave me an idea as to how much the various services would cost before he did any of the work.   He quickly assessed the situation and then, when it turned out that the sink didn't need anything more than a plunger, didn't charge me for the visit.   Wizard Plumbing is my first call whenever we have plumbing issues.
Ed C.
Ed C.
3/31/2019
2 great experiences. Bryan came by before to look at a shower drain.  He gave me some good advice and didn't charge me anything.

So, I called again when I had a sick leaking.  The company is open on the weekends and was able to come out.  Bryan and Joseph came by to look at a sink and replaced the pipe that was corroded.  My garbage disposal was also not working so they replaced that as well.  

They are very professional, explain everything they are doing and reasonably priced.
Bob M.
Bob M.
8/24/2021
Quick, courteous, professional.  That is how we found Wizard's plumbing services to be.  Our old kitchen faucet sprung a slow leak and we needed to get it quickly fixed. They responded to our call within several hours and we had a technician (Gregg) out a day later.  He saw the problem almost immediately - the rinse hose had sprung a leak.  Gregg recommended a Delta faucet for its solid, quality construction and I immediately ordered one via Amazon.  He came back three days later and quickly installed the new faucet.  While doing this, he found that our original water shut-off valves were worn and worked poorly.  He recommended replacing them due to their age (almost 50 years). This was done for a small, reasonable additional charge.
Ling D.
Ling D.
11/21/2020
Leo came here to check our water heater and did a great job! He solved the problem right away. The company is also very friendly about appointments and rescheduling. Would definitely recommend this place.
R X.
R X.
7/26/2019
Greg was excellent in helping out with my Rheem water heater fiasco. Rheem support really sucks since they sent me the wrong parts twice resulting in me being out of hot water for over a week! I will never buy a Rheem products ever again. I replaced the water heater with another brand.
Anyway, Greg was really helpful in trying to improvise around the problem and offering professional advice.
Jennifer R.
Jennifer R.
06/06/2019 12:00:00 SA
Jon with Wizard Plumbing was fast at arriving to my house (huge gold star because everyone else was saying next week), unfortunately he was not able to fix my drain due to fact the 1939 house's plumbing would require a snake to be ran through the vent on top of the roof; Their Policy is they do not go on top of roofs. So even through he was not able to fix my drain issue he tried to snake what he could and was very honest what the issue was and told me what needed to be done and DID NOT charge me for coming out to try.
Thank you Jon for honesty and willingness to try! I will be back if I have any other plumbing issues.
Maria A.
Maria A.
5/18/2019
WP&D are definitely the ONLY ones I will call for any future needs. Within 24 hours Jon assessed that a minor adjustment was all the garbage disposal needed. He also checked out a front yard faucet concern and all this at NO CHARGE! If you are skeptical about being overcharged rest assure WP&D is the most upfront and professional plumbing service I have ever experienced. Should I need to call for this type of service again it will be without hesitation that I call WP&D! Thank you WP&D!
María
Trunina O.
Trunina O.
1/25/2019
We highly recommend Wizard Plumbing! Jon came out to our home to inspect our main sewer line which was clogged.
Jon took the time to explain to us in detail what needed to be done to fix our issue. We had tree roots that had grown into the pipes.
He informed us that our HOA might be responsible for payment, which proved to be true, saving us lots of $$$. Jon took the time to write up a detailed explanation and blueprint of our problem to provide to our condo HOA.
Jon's customer service, professionalism, expertise, and patience was exceptional! :) A genuinely nice guy...
Highly recommended!
Eric R.
Eric R.
09/08/2020 12:00:00 SA
Wizard Plumbing and Drain has done a fantastic job repairing my plumbing and radiant systems! Gregg has a ton of knowledge and decades of experience working with radiant heating and it shows in the results. He fixed a crimped radiant line, seamlessly welding in a new section. Then, Gregg also repaired the boiler and ensured that the system was sealed and operating very efficiently. I'm delighted with the repairs and highly recommend Gregg and Wizard Plumbing and Drain!
Vicky L.
Vicky L.
04/02/2021 12:00:00 SA
Rafael is very professional and friendly.  Today he came to our apartment and did an estimate for our water heater.  His quote is reasonable and competitive.  

Thanks Rafael.
 

Vicky
Joosang S.
Joosang S.
2/19/2021
Both Gregg and Omar were awesome. They showed up on time and were super friendly throughout the whole process. Most importantly, they were able the fix the issue seamlessly. Would definitely recommend Wizard plumbing and their team.
Jamie D.
Jamie D.
11/11/2020 12:00:00 SA
Writing this review on behalf of my cousin Mike in San Mateo.  Mike was having problems with a clogged bathroom sink. We looked up plumbers in San Mateo and found Wizard Plumbing was extremely well reviewed. Our experience confirms the reviews are well deserved.  Christian came by the same day and was able to fix the sink promptly. Christian was extremely professional, friendly and helpful. Would highly recommend Wizard Plumbing and Drain and will definitely call them in the future for our plumbing needs.
Patrick M.
Patrick M.
11/11/2020 12:00:00 SA
This is our second time having Gregg D. come by to help with a problem and he was great yet again. We had a couple issues and he gave us some suggestions and how it should best be handled as well as some recommendations for replacement parts. He's very knowledgable and was able to explain it in simple terms to us. Anytime we have plumbing issues we're calling Gregg D. to help us out. Highly recommended again.
Karen C.
Karen C.
11/10/2020 12:00:00 SA
We had issues with our plumbing and decided to go with this company based on the yelp reviews. Mike and Sam came to my house and they were super nice very professional very accommodating. They checked both toilets and were able to unclog both of them without any hassle. They had smiles and they were great throughout the whole time. I definitely recommend this company for any plumbing issues.
Alan S.
Alan S.
2/15/2021
I had a clogged sewage line, so I tried snaking the line from several spots, even pulling up the toilet. I couldn't fix it, so I called Wizard. Mike Salem came out on time; he first used a camera to look at the line, telling me that the line had two 90-degree turns (!) and that there was a blockage from paper and probably those damn wet wipes. Then he used a jetter tool on the end of a garden hose to blast away the blockage.

Mike told me I could get the jetter tool at Home Depot, and I did buy one. But while I'm pretty handy, and in the future I might try it, sometimes I get tired trying to figure out how to fix things, and I just want to call someone I know will get it done with a little fuss as possible. When that happens, it's nice to know someone who knows what he's doing can be relied on to get it done for me, and apparently that's Mike.
Allen H.
Allen H.
10/12/2020 12:00:00 SA
Sewage drained all clogged and spilling onto side of the house.  Mo and crew came on same day after I made the call. They rooted and unclogged the pipe. He showed me the video of the culprit with root and rusty pipe and suggested reasonable solution.   Definitely will hire mo and wizard again.
Sean M.
Sean M.
3/26/2021
Very responsive great service.  I called them to fix some issues with the water circulator and tank.  Was able to get an appointment for the next day and they were able to show up earlier.  Rafael was very helpful.  He provided a lot of great guidance on the fixes we wanted to do as well as some additional work we are looking at.  He followed all the safety protocols (mask and such), was very friendly, and did the work quickly.  I would definitely use them again and have them coming in to look at another project.
Andreas F.
Andreas F.
10/12/2020 12:00:00 SA
The team of Wizard Plumbing continues to impress with their great work and service.
Saturday night our water heater stopped working. Sunday morning, we had Miquel come to our house to inspect the problem and was able to identify and replace the faulty part in little time.
Very professional and safe service with mask and keeping distance.
Highly recommended.
Olya M.
Olya M.
12/14/2020
Excellent service all around. The technician, Mo, was outstanding. Very thorough, thoughtful - looked into the root cause of issues and fixed several parts we thought we had to get expensive replacements for. Five stars on covid protocol as well.
Fangfang O.
Fangfang O.
1/30/2019
This review is for their manager Tina to handle customer complaints.
Tina called me after I posted the one-star review. She checked the plumbers who came to my house and they did not give me an upfront price note. She apologized for it. She also explained the owner got confused and his response was to another customer, not to me. She agreed with me that the plumbers should inform customers of the price before any work. She offered to refund me and I accepted her offer. Today she called me to make sure I got the check. Overall, her way to handle this case is professional. We are human beings and we all make mistakes. How a business handles customers complaint is an important fact to value a business.
Stephanie P.
Stephanie P.
4/26/2020
On Sunday during this quarantine they came out to check why we weren't able to get hot water to our fourplex.  They said they were sending a newer guy but let me tell you he was quick and helpful. Very happy with his service and would have them out again.
Johann R.
Johann R.
02/06/2021 12:00:00 SA
Manny and Rigo came to the house and I explained the situation for what was needed.
They understood what we needed to be done to fix the issue.
They were very polite and professional.
After the job was completed they left no mess and did a great job.
Charles G.
Charles G.
02/06/2021 12:00:00 SA
Had a small washing machine issue that Wizard Plumbing came out for and fixed quickly. Would definitely recommend!
Harris C.
Harris C.
10/31/2020
Had an issue with our kitchen faucet -- both a leak under the sink and no hot water. Wizard sent someone within an hour on a weekend. Miguel was super professional, diligent and communicative. He fixed the immediate leak issue, and did a thorough diagnosis of the hot water problem. I will definitely work with these folks for any issues in the future.
Trish C.
Trish C.
02/04/2021 12:00:00 SA
Manny and Israel were so professional and got the job done.   Very informative and thorough.  I would definitely use them again.  Five stars.
Dev P.
Dev P.
4/29/2021
Wizard is fantastic. I needed my kitchen faucet replaced and I called them because of their rating on Yelp. The phone dispatcher was polite and help. They sent out Gregg the same day. He took a look at the faucet and gave me an estimate. He also checked out the Moen faucet I had purchased and suggested I return it and get a different faucet from Delta that was more reliable and had a better seal in his experience. I got estimates from several folks. Honestly, Wizard's estimate was the most expensive, but I ultimately went with them because Gregg was so friendly and knowledgable. When I got the new faucet, Wizard sent out Gregg the same day. He was fantastic. And because he finished the job quickly, he discounted the price to be 15% LESS than he had estimated. Amazing. I'll  always go back to them.
Krishelle T.
Krishelle T.
04/11/2020 12:00:00 SA
Saturday morning during the Corona virus quarantine- the day before Easter and my toilet is clogged and overflowing in the downstairs bathroom ...  I call at 830am from Half Moon Bay and they had two guys here in just over an hour -  fixed it and were out in 20 minutes-   They had masks, and shoe covers -  very friendly and professional!  Thanks for doing your jobs so well on a very difficult time !
Amy G.
Amy G.
08/12/2021 12:00:00 SA
We were having problems with our toilets not flushing properly. Greg Dolling came out and fixed our problems promptly. He has helped us previously with our kitchen disposal. We love Greg and his professional manner and humor! He is truly a Wizard at plumbing!
Sandy L.
Sandy L.
10/21/2016
We saw water coming out of the sewer drain outside our house and needed a plumber to come take a look as soon as possible. Luckily it wasn't an emergency situation as the leakage was outside. I looked on Yelp for plumbers in my area and saw that this business had over 600 reviews and 5 stars. I called around lunch time and the dispatcher said someone will be at my house between 4-6pm the same day. Steve McAllister and his team showed up a little before 5pm.

The problem turned out to be roots were growing inside our plumbing pipe. Steve showed me the inside of the pipe with an endoscope camera. For the time being, the pipe was snaked but when the roots grow back it may cause another blockage. Steve took the time to explain everything, provided a quote for the longer term fix and was very professional. He even offered to have my husband call him on his cell phone later to explain things to him in case more questions came up. They also guarantee their work for 90 days. I got a 10% discount for paying cash.

I would not hesitate to call Wizard again for future plumbing needs.
Travis J.
Travis J.
1/19/2021
I had an issue with a gravity ejector pump alarm going off. After calling numerous places, Wizard was the first that could get here within 24 hours.

Jay showed up on time and was really helpful. After some testing he determined all was okay. I asked how much for what was basically an inspection and he said no charge.

That's a great way to do business as I know who I'll call first next time. Thanks for the help, Jay, and for masking up and being a professional.
nozee b.
nozee b.
9/17/2020
These guys are very professional and reliable. We worked with another company that was hard to communicate with and never had time to come over when we needed them. Wizard is complete opposite! They actually show up same day, set expectations up front, and deliver good quality results. I've worked with three different guys and they were all had exceptional customer service, and took time to walk me through their process and why they need to do/install things. They even corrected so many things that our former plumbing company failed to do. Wizard knows what they're doing!
Everett K.
Everett K.
10/27/2021
I can't begin to say enough about how great this family owned firm is.  Our water heater went out late on a Saturday afternoon.  They were out within two hours and had the old heater removed and the new one installed in another hour.  Their service personnel are extraordinarily competent as well as friendly and more than willing to explain what they're doing.  Their trucks and equipment were spotless.  My cost was in line with other quotes I had received and they left my garage clean and cleared of all debris.  The firm does all plumbing not just water heaters.  If you need any plumbing work done, this is, without a doubt, the place to call.   I recommend them without hesitation or qualification.
Kenny T.
Kenny T.
11/18/2020
These guys were great. Called and they showed up first thing the next morning to fix a clog in the main line. They even came back the next week when a separate but related issue happened and were gracious enough to not charge me. Highly recommend Wizard Plumbing!
Jason R.
Jason R.
11/18/2020
Wizard has been out to snake our sewer close to 10 times over the years. Our downstairs plumbing has some inherent issues that causes it to clog periodically. Most recently, Francisco and Anthony came out to clean it out. They did a great job as usual, but it clogged again very quickly. They came back out and Francisco and Anthony did a camera inspection for free and showed me the issue and took care of it. I really appreciate their fast and great service.
Allen D.
Allen D.
11/14/2020
We have used this company several times for both small repairs and remodeling work and every time they have been excellent!  On time, excellent work, and did what they said they would do.  We were very impressed. I would highly recommend them.
Marilyn M.
Marilyn M.
6/24/2019
I had a great experience with Jon. Dispatch was able to send him the same day of my call. He was on time and offered helpful input. I had two tub drains cleared and my new deep single tub sink connected in the kitchen. All pricing was clear and fair. The sink install was less expensive than the countertop installers would've charged me. I would call this company again!
Bonus kudos for being quick to respond on Yelp's message center.
S M.
S M.
11/13/2020
I hate to do this...I really do.  We've used Wizard for years with no issues at all.  The work has always been good and the prices reasonable.

But our most recent job seemed pretty simple and the quote provided for the work was not reflective of the job.

We had to look elsewhere and the job was completed for less than half the Wizard Plumbing quote.  I had three other plumbers come to look at the job and not one of them quoted me more than half the Wizard quote.
Steve B.
Steve B.
01/11/2021 12:00:00 SA
Miguel Gonzalez and Wizard Plumbing are beyond great.  Our sewer lateral was plugged in a tight backyard location.  Miguel worked to the highest of professional experience using a snake and camera to dislodge the obstruction and clear the line.  Digging and repairing the lateral would have been very costly and the only step forward if the obstruction could not be cleared.
Thanks Miguel and Wizard Plumbing!!!
Kelly C.
Kelly C.
7/28/2021
Gregg from Wizard Plumbing was great! We were having an issue with our garbage disposal and he was able to identity the problem and fixed it very quickly. Thank you.
Mickey R.
Mickey R.
11/10/2020 12:00:00 SA
Would have been 5 stars. Gregg did a good job on my house, I have a hot water recirculating pump snd I was recommended to call wizard. I told the receptionist my problem that this was a clean water issue with hot water coming from cold spigots. She was very nice and scheduled an appointment, the crew arrived on time but clearly these nice young men had no idea how to fix my issue.
I had told them I replaced my recirculating pump so that was not the issue, they looked at the pump and asked me if I installed it upside down, basically blaming me even though there is only  one way to install it. After a half hour telling them what the problem was and them going outside several times and calling the office, they told me that they could not fix my problem, but would have another guy come. So after wasting an hour of my time, another employee Gregg came snd looked at my problem and told me repair was going to be 400-475 dollars for 2 hours and parts. He ordered the parts and arrived on the day scheduled, After an hour or so of work he replaced the parts that we diagnosed 2 days earlier, billed for for 475, why is it always the higher number. I liked Gregg, it seems to be working fine, but a little frustrated that I had to go through the exercise of trying to get the people resolved with two nice young men who clearly were not able to fix my problem. They would have been 5 stars otherwise.
Linnell H.
Linnell H.
11/07/2018 12:00:00 SA
Wizard Plumbing has been my go-to plumber for a number of years, and their service is consistently good, and lately they have given me reasons to rave about their stellar performance.  

Back in 2016, Steve McAllister came out and rectified a bunch of under-the-house plumbing mistakes that were left by my remodeling contractor.  I remain very grateful for his hard work, honesty, thoroughness/attention to detail.  

More recently, August 2018, I had a clog in one of my bathroom sink drains that slowly built-up up to the point that it the metal started corroding and leaking into the cabinet.  This was noticed on a Friday about 2:00, so I called Wizard, they gave me an appointment for later that afternoon (!), and Dave & his helper had it fixed by about 5:30 -- that experience what nothing short of a miracle and blessing.

Lastly, this month a leak developed in another bathroom faucet, and Wizard again promptly responded, sending out Gregg Dowling who expertly diagnosed the problem and offered a sensible solution, and gave me a reasonable quote.  Replacing the faucet was difficult, requiring Gregg contort his body into vanity's drawer space, but he persevered and accomplished the back-breaking task beautifully, so now I have a properly installed and leak-proof faucet.

Thank you, Wizard, for continually exceeding my expectations, and for providing wonderful service that I can rely on.  In all cases I've cited, the plumbers demonstrated integrity, and were good-natured and knowledgeable.
Ric D.
Ric D.
07/06/2020 12:00:00 SA
Sink fixed in the kitchen in no time. The person who came in was great. Highly recommended and super fast.
Anne K.
Anne K.
08/12/2021 12:00:00 SA
I'm so glad I found Wizard Plumbing on Yelp to replace an old garbage disposal and faucet in my kitchen. Ivan and his crew were friendly, on time, provided a free estimate, and left the place spotless. Thank you Wizard, I'll be back.
Rajeev S.
Rajeev S.
3/14/2019
This company is great! I have had them over 4 times for various jobs like toilet replacements, angle-valve replacements and kitchen faucet replacement.

Very professional, on-time, great quality work. Not sure about their prices -- seems reasonable -- however I would rather pay well for plumbing work than suffer consequences of shoddy work later.

Also, great peace of mind that these guys are nearby!
Shemsa M.
Shemsa M.
9/21/2020
I called Wizard Plumbing after our horribly clogged bathtubs started backing up with sewage. Not only did Mike and Sam fix the issue, they took the time to show me the various pipes under the house and explain what was going on with them. As if that wasn't enough, they then cleaned the sewage out of the bathtub, which truly made my day. HIGHLY recommended!
Julie M.
Julie M.
7/23/2021
Gregg was awesome!  Came out to look at a garbage disposal problem and turned out to be very minor.  He didn't make us feel dumb and even educated us on care tips of the disposal.  Great response from the company and great service from Gregg!  Highly recommend Wizard and ask for Gregg!
James P.
James P.
10/23/2020
George came and replaced several internal components of our Grohe shower valve. He was efficient, personable, competent, and professional. A pleasure to deal with.

This is our second time dealing with Wizard Plumbing and both experiences have been great.
M C.
M C.
05/10/2020 12:00:00 SA
Summary: good service, lacks transparency with billing

I was overall happy with the work itself that Franco did. Based on the service itself, I would give a very high rating to my experience. Franco was polite and solved my complex problem efficiently. I had a leaking shower where several internal pieces needed replacement.

However, I felt the billing process was really opaque and it left me with a bad taste. On the phone, I asked how billing was determined and specifically asked what is the per-visit rate. I was given a non-answer: it depends on your situation. At this point, I should have anticipated what was coming next.

When Franco opened the faucet and saw my problem, he said he would need to replace the cartridge and valve. It would be $2100, and he said it would take several hours. I regret not asking for a cost breakdown before the job was done. I agreed, since I was stressed and just needed to get it fixed. When the receipt was emailed to me there was no breakdown. Franco was on my property from 11:38 until 2:04 on Saturday 5/2, according to my front door monitoring logs. Even if I take out $350 for valve, cartridge, and new handle (which is generous), this still comes to $719 per hour!

I sent an email on Saturday night asking for a breakdown of charges and as of one week later I have not yet received a reply. I also provided this exact feedback in the survey (asking for a breakdown) and still did not receive a reply in 1 week.

Based on the service itself I would hire Wizard Plumbing and Drain again. However, without an explanation, I would be wary of being overcharged the next time I have a plumbing issue and likely to call another company.
Kerry C.
Kerry C.
4/14/2020
I called Wizard because of their ratings & reviews and I am taking the time to write this review because of Manny and Geraldo.  

You know when you have people you have never met before working in your house and you feel totally comfortable?  Well, that was my experience.  

Manny was a clear communicator, was patient as my spouse and I went back and forth deciding what we wanted to do and then he and Geraldo finished replacing our water heater in far less time than one would expect.

During this time of physical distancing, I really appreciated Manny and Geraldo's attention to detail.  They wore masks.  They wore gloves. They were a minimum of 6 feet away at all times.  I didn't even have to ask.  I highly recommend Wizard Plumbing and Drain based on my positive experience.
ila k.
ila k.
07/01/2021 12:00:00 SA
Amazing service!! Hasn't even charged us for the very quick water valve fix they had done. We will absolutely use them again for anything else in the future.
Monique Y.
Monique Y.
09/06/2020 12:00:00 SA
Mark, Francisco, and the whole team at Wizard did an amazing job. We needed a new sewer line and they provided a fair quote and started the job a few days after the initial consultation. They were professional and went above and beyond in communicating everything along the way.

I would highly recommend them for all of your plumbing needs.
B C.
B C.
5/14/2021
Mike Salem at Wizard is an A+!  His truck was parked on my street and I asked him a quick question about a toilet issue I was having. He graciously took the time to come inside (no appointment), diagnose the problem and offer a quick fix at no cost.  I will definitely use Mike in the future for anytime else that comes up plumbing related.  Thanks Mike!
Steven Y.
Steven Y.
3/20/2020
Our hot water heater died overnight and I was unable to restart it. Greg came out within a few hours of me calling Wizard, quickly diagnosed a faulty thermocouple/pilot assembly, and had it swapped out and working within 30 minutes. He also installed a part that prevents the thermocouple from burning out due to the hot water heater's faulty design.

Greg was very personable and really seemed to enjoy educating his customers on what he was doing. Thank you Greg!
Angie C.
Angie C.
10/13/2020
I VERY HIGHLY RECOMMEND Wizard Plumbing to anyone that asks and for my own future needs. Here's why:

Samer, the plumbing technician they sent, was amazing!! He observed and automatically took all the COVID precautions, which I appreciated. He was also, extremely courteous, thorough and exhibited integrity.

I booked a plumber because we had clogged our kitchen sink and despite several tries, was unsure the clog was cleared. He carefully and thoroughly diagnosed the problem and investigated (including under the house) and then tested the pipes. There was no clog to clear. (huh) While he was here, I requested his expertise on my leaky toilet. Again, he was great! He diagnosed that I don't have a pipe related leak, but rather than the poorly installed handle (our fault) that is causing spraying and leakage. He then offered that he *could* fix it for $189 or explained what part I needed to purchase for $7 at the hardware store if I wanted to DIY it. I fully expected and would have been happy to pay for the service call, but he left without charging me, explaining that he didn't perform any services, hence, no charge.

I was bowled over by his integrity and for this reason would VERY HIGHLY RECOMMEND Wizard Plumbing to anyone that asks and for my own future needs.
Rick R.
Rick R.
7/23/2020
Good communication, positive, friendly technician and fast service. I appreciated everything except the price. Was more expensive than I anticipated. Maybe all plumbers are expensive these days, but connecting a water filter under a kitchen sink that was a replacement for the same make and model - 90 minutes and almost $400. Seems steep to me, but like I wrote, maybe I'm just out of touch with what things cost. Good work, nice people, professionally handled, excellent communication. Five stars - my wallet will just take some time to heal a bit.  :)
Kate E.
Kate E.
07/06/2021 12:00:00 SA
This company responded quickly and efficiently to our problem.  Gregg Dolling was our plumber and he arrived promptly, dealt with our two broken garbage disposals (yes, we have two in our kitchen - long story...), gave us really, REALLY useful advice about how to handle the plumbing and about our upcoming planned renovation.  Gregg definitely made our sad little kitchen emergency as pain-free as it could possibly be under the circumstances.  We absolutely recommend Gregg Dolling from Wizard Plumbing & Drain!
Mike S.
Mike S.
10/09/2020 12:00:00 SA
I have been using this plumber for several years.  I have always had a great experience and received quality service every time I reach out them.   The most recent one, who knows what had happened, I had two faucets leaked in same day.  Mariano helped me this time.  He was so polite and knowledgeable.  He replaced my leaking faucets in a superb quality.  On top of it, he detected there was small leak at my kitchen sink.  He fixed with no charge!  Could you imagine this would be the case for some other plumbers?  But Mariano did for me.  Thank you Mariano for your outstanding work!
Anson K.
Anson K.
05/03/2021 12:00:00 SA
Dan arrived on time and was able to quickly clear out our clogged bathroom sink.
Tyler G.
Tyler G.
9/30/2020
I had a great experience with Wizard plumbing! I was able to connect with owner, Mark, who was able to schedule a technician to come out just minutes after my request. Wizard's technician, Mo, was very knowledgeable, efficient and most importantly honest. At the end of the inspection Mo was able to give me an estimate and potential start date to begin the project.
I cannot thank the team at Wizard Plumbing enough. Please don't waste your time (or money) with any other company in the area!! Wizard is legit and they take their job very seriously. For this I am thankful!

Thanks Wizard!
Dave H.
Dave H.
10/01/2021 12:00:00 SA
Another positive experience with Wizard.  A team led by Mo did a great job on all aspects of a sewer line replacement under our driveway.  Work was excellent (as noted by the city inspector) and clean-up and patching were well done.  And all with very competitive pricing.  Thanks again, Mo and Wizard!
Clare H.
Clare H.
10/01/2021 12:00:00 SA
I can't say enough wonderful things about this company....especially Samer (Sam) who fixed my toilet.  In fact, it would make my post much too long to say everything I want to.  Here are a few adjectives about Samer:  very polite, respectful, knowledgeable, skilled, friendly, went the extra mile, was a total joy to have around.  Get this:  he even CLEANED my toilet, sink and floors after he was through, so that the bathroom was left pristine.  I have NEVER had that happen before!!  If you have any plumbing problems, call Wizard and try to request SAMER (Sam).  If I could give him a 10 star rating I would.
K. Luana A.
K. Luana A.
9/28/2020
Echoing what others have shared about the amazing folks at Wizard Plumbing!  I called them on a Sunday evening to ask for emergency help with a flooded garage due to a failed water heater.  

Danny and Waylon showed up around noon on Monday to inspect and confirm my 20+ year water heater was kaput and went straight to rounding up a replacement unit and getting it installed.  It is now 2:30pm on Monday and I am the proud owner of a replacement water heater, they have walked me through the instructs on how to keep it fit and happy for 15+ years, and I'm in time for dinner preparations and evening showers.

Folks, professional services don't get any better than this.  I'm sharing it with the Yelp community and any other homeowner out there.  Plumbers are in hot demand when you've got a problem, and you really want the ones who answer the call to be just excellent across the board.  Wizard Plumbing has to be that first phone call.  Thank you, Danny and Waylon - you guys don't wear capes but are true heroes!
Kellie L.
Kellie L.
6/25/2021
I would definitely recommend Wizard for all plumbing issues. Greg from Wizard Plumbing fixed our garbage disposal and he knew exactly what he needed to do. Greg was very professional and friendly. Thank you.
B D.
B D.
01/11/2021 12:00:00 SA
Amazing same-day service! We had a leaking water heater that needed replacing ASAP. They came and were able to replace it.
Amro Y.
Amro Y.
5/18/2020
Hot water flow in my my master shower dropped drastically.  I cleaned out the tankless water heater filters and aerators in the shower heads but still no luck. Cold water flow was strong. The water flow in the rest of the house was even between hot and cold. I tried to clean the faucet cartridge and even replaced it but no luck. Stumped I contacted Wizard.  They set me up with a same day appointment and showed up within the window. I described the problem to Franco. He listened to me and took apart the Faucet.  He flushed the mixing valve and cleaned out the scaling.  Hot water flow was back to normal.  He refused to take money for the call and told me I had done most of the work. I really appreciated it from him and Wizard is now on my quick dial for any future plumbing needs. Thank you so much.
Lydia C.
Lydia C.
11/21/2020
Mariano was excellent. He was very professional and thorough. He came in wearing a mask and put on booties automatically. He knew immediately what was wrong with the water heater and gave me a very reasonable quote. He was able to replace my water heater on the same day. He was very easy to work with and completed the job effectively and efficiently.
Steve T.
Steve T.
11/19/2020
Leo has been great very knowledge good on the job, good service.
R R.
R R.
9/15/2020
Wizard Plumbing was one of 4 estimates I requested. Although they were cost competitive, I picked them because Francisco and his colleague (Miguel?) were very knowledgeable and thoroughly explained the issues causing the problem (deteriorated run of drain pipe).  

Based on their competitive estimate and the confidence they inspired, I picked Wizard over the other estimates.  They did not disappoint.  The completed work is great and they did a great job on the post-work clean up.  

I would definitely use them again.  

Roger
SSF Critic S.
SSF Critic S.
11/12/2020 12:00:00 SA
Really appreciate the work done by Wizard Plumbing. They replaced our sewer line which was backing up sewage into our newly renovated 2nd bathroom. Our contact Leo came right away and showed us the problem with the sewer line using a special camera that went into the sewer showing us where it was cracked, filled with sludge and barely allowing any water to go through. Really happy with the work done, now we can enjoy our new 2nd bathroom!

Thank you Leo and Wizard Plumbing.
Mike L.
Mike L.
10/26/2018
These guys are awesome! My kitchen faucet was leaking. They got here on time and fixed the problem in less than 20 minutes. They also gave me good advice on how to keep the sink sealed to counter top.

Great service and pricing.

Thanks for all of your help Freddy!!
Angelica G.
Angelica G.
02/11/2020 12:00:00 SA
Lifesavers! 5 big shiny stars to Danny and Ivan.  Our water heater broke unexpectedly and flooded our garage. After getting a next day appointment with another company, we realized that we couldn't wait until the next morning for that company to show up. Thankfully we found Wizard Plumbing via Yelp and they came within the hour. They cleaned up all the water that was overflowing from and replaced our very, very old water heater.  Professional, prompt and knowledgeable.
Marc U.
Marc U.
12/14/2020
Absolutely fabulous service.  Showed up in masks, were respectful of my time, communicated effectively and work was completed to spec and with a high level of satisfaction.

Long story short, a water heater at our rental home delivered a leak late on a Saturday night.  I called another 24h plumber but by the next morning they were unable to get me any information on whether they had the right size heater in stock.  I called Wizard instead at 8am on Sunday, they had someone at the house by 10am with the right water heater in the van and ready to install.  They discovered additional damage (a leaking pipe in the wall above the heater) and they had the pluming expertise to take care of that at the same time rather than having to call in a different contractor.  

Absolutely recommended. Five stars all the way!
Amit M.
Amit M.
2/13/2020
Very professional. Mo, came to the house almost 10 minutes earlier than the scheduled time. The team of two was quick in fixing two blocked drains and cleaned up after their work. Would highly recommend
Greg M.
Greg M.
09/02/2020 12:00:00 SA
Great job with the sewer, but ran into problems reassembling the bricks in the yard. It's took them awhile to figure how to cut the jig saw puzzle of stones
Spence L.
Spence L.
10/27/2020
Mo showed up on time and was extremely courteous. Washing machine drain problem was resolved. Excellent cleanup and all services restored to operational level!!

Thanks
Spence Leslie...Customer for Life!
Eric Y.
Eric Y.
4/24/2018
Water heater service call.
2 hr window given..
$254 charge for thermocouple replacement..
The parts anywhere online range from $10-$15.
$254-$15 = $239 for 20 mins labor... (Yes, my calculation is correct. They spend some time to talk about the issue and diagnose it, which should have been free).
Only 30 day warranty for such high cost.

Yes the owner will probably respond to this message saying there's cost, blah blah blah...But think about this, it's like paying a CEO of a huge tech company to do your work. [edit: my guess was correct, the owner did in fact respond. you as the reader decide if it was a professional response.]

They don't charge your card, but write down your card number (privacy and security concern here).

With that being said, I question the 500+ reviews with high rating stating prices were reasonable. Oh well, lesson learned! I'm smacking myself in the face now for not watching the youtube video to do the DIY youtube.com/watch?v=Iqku…
John D.
John D.
7/19/2020
I had a clogged drain that backed junk into my shower on a Sunday afternoon. I called Wizard at 3:45 pm and they sent Mike and his team within the hour. They were awesome: professional and safe. They wore masks and booties to inspect the bathroom and then used a camera to scope the drain. They showed me on the camera that the drain was blocked due to a huge patch of toilet paper.

We have been teaching our two little girls that they didn't need to use entire rolls of toilet paper per flush. I snapped a picture of the clogged drain to share with the girls (and hope it works!)

Mike and his team cleared the drain quickly and shared some tips to avoid future grief. I highly recommend the Wizard team and will be calling them for my next plumbing incident.
C Z.
C Z.
1/26/2021
Wizard plumber did not do the job correctly (fixing a leaking sink and adjusting the water amount in an old toilet). Brian, a supervisor, offered to send someone else out to fix the leaky sink. A new plumber came, and did fix the sink, and told me to call if there are any problems with it. We will have to replace the toilet as it is just so old that water adjustments can't be made (something the original repairman should have known, but...). Brian is refunding my money.   I am satisfied with this.
Craig M.
Craig M.
03/11/2021 12:00:00 SA
I highly recommend Wizard Plumbing and Drain.  Mike S. and team solved our problem literally a few hours after our initial phone call and their solution saved us a lot of money.  Thank you, Mike!
Frances B.
Frances B.
08/09/2021 12:00:00 SA
We had water dripping called them and they where able to get here earlier then expected and fixed the problem.
Raed A.
Raed A.
03/04/2021 12:00:00 SA
Amazing really amazing. Mike Salem was the most professional and courteous. He Explain the problem and solved my issues. Gave me sound advice how to prevent it in the future and offered his help for any other issue I may have. Can't recommend Mike more. Honest and genuine guy's. Thank you, Mike!!!
Tony L.
Tony L.
06/10/2021 12:00:00 SA
Francisco helped me with a sewer camera inspection.  He also helped me fixed a vibrating pipeline. Everything went very smoothly. 5 star
Dominic L.
Dominic L.
1/29/2021
Gregg was punctual, courteous, and did a very clean and professional job. I highly recommend asking for him when you call Wizard. There is no upselling and he is funny too. 2 thumbs up.
Bretton S.
Bretton S.
09/04/2021 12:00:00 SA
We had a slow toilet drain issue and were looking for a quick, reasonable quote and repair. Antonio was professional, thorough in explaining the issue as well as taking care of things in a timely manner.
Michael J.
Michael J.
06/04/2021 12:00:00 SA
I'm really impressed with Wizard Plumbing. I called them because my main sewer line was back up, and they had somebody out within the hour to take care of it. Rafael was very professional and took care of the problem in no time. I would recommend wizard plumbing for sure.
Paul M.
Paul M.
9/25/2021
When our hot water tank started leaking and the pilot went out, Wizard Plumbing was able to come out the very next morning.  The extremely pleasant and courteous plumber arrived 30 minutes earlier than expected but we were ready.  When their supplier was unable to confirm the size of tank we needed (understaffed) the plumber drove there himself and called us to confirm the narrow tank we needed was in stock.  We agreed on the price and he picked up everything else he needed for the job and was back in 20 minutes.  It turns out that our old hot water tank was not the proper one for our house, just an it will do model.  The new hot water tank Wizard installed is the proper tank and got installed with ease.  The right tools for the job always make it easier.  The plumber even demonstrated the new flameless welding pipes they use.
Cedric H.
Cedric H.
4/13/2021
Great communication, Gregg showed up right on time, gave us a quote, and immediately fixed our broken toilet and valve. Double-checked everything and we were good to go in a flash.
Ray Y.
Ray Y.
6/20/2020
We had 2 lines clogged and called Wizard on a Saturday. Mariano came in within an hour and got both lines cleaned & fixed. 5 star service and very professional!
Sri V.
Sri V.
5/17/2020
My parents' place was having hot water problems. We were not sure what was going on and ended up calling Wizard. They were fantastic. They showed up within a couple of hours (on a weekend) checked all the systems, noticed the pilot light somehow was off and reignited it at no charge.
Ella S.
Ella S.
06/09/2020 12:00:00 SA
Mariano came out quickly and helped us by talking through our tub spout and shower issues. He was clear, easy to work with and very knowledgeable. Thank you so much Mariano for helping us to decide how to proceed. We will definitely call Wizard Plumbing again for any plumbing issues.
Maggie P.
Maggie P.
9/14/2020
Very happy with the professionalism and quick response by the team. Fixed our clogged line in no time and told us about a previously unknown problem we have on the city side of the sewer.

Will definitely use Wizard for all future plumbing jobs. Great local business.
Matt C.
Matt C.
8/23/2021
Sewer line blockage on a Sunday afternoon.  Sorted Yelp by rating and found Wizard at the top.  Happy to add another 5-star review.  Answered my call right away, said they could have someone out within a few hours.  Checked with two other companies but that was the fastest.  Justin arrived even earlier than promised, snaked my cleanout, removed a big clump of roots, snaked it again for good measure, and we were back in business.  Responsive, friendly, professional service.  And reasonably priced.
Eli R.
Eli R.
7/14/2020
I contacted Wizard today to fix my garbage disposal. They responded very quickly and arrived on time. The whole process is extremely professional. They have been very patient, explaining to me what is the root cause and how to prevent the clog in the future. I am very happy about their service.  
I want to thank you Mariano Lemus and Jerson for their excellent service.
Todd S.
Todd S.
09/11/2020 12:00:00 SA
I've lived in a house that was built in 1947 for 10 years. So I've had more than a few plumbers come through for various issues during that time. A termite inspector found a leak, so I panic-called the first result on Yelp (I don't usually do that). Wizard Plumbing came through, assessed the situation, and gave me a number of options, each with associated costs. Not one to mess around with plumbing, I went with the most extensive & labor intensive option (and I'm glad I did; see pix). Out of all the plumbers I've done business with over the years, Wizard Plumbing proved to be -- by far -- the most honest, fair, competent, experienced and thorough. In fact, if I made a Venn diagram with all of those attributes for each of the plumbers I've done business with, Wizard would be the only one that made a perfect circle. They've definitely made a customer for life.
Derrick B.
Derrick B.
8/22/2021
Today was potentially a disaster - three birthday's were being celebrated (today) and the hot water heater started to leak.  We called Wizard plumbing, they listened patiently to my story and quickly assigned a technician to come and investigate the leak.  My technician (Antonio) arrived promptly during my designed window and investigated the problem - my water heater would no longer work due to a mineral build-up.  He prepared the estimate, which was agreeable, and began to work on removing the old heater and installing the new one.  During all of this time Antonio worked quietly, efficiently and had the entire job complete with 90 minutes (started at 4:00pm and was packed by 5:45pm).  To say the least I was surprised by how quickly he was able to work, all while I had a house full of guests.  I was very appreciative as there was no water during this time as the water needed to be turned off.  I am very appreciative of Antonio's professionalism, knowledge of the job required and ability to get the job done in a minimal amount of time.

My many thanks to Wizard for assigning a technician so quickly and especially to Antonio for the excellent work that he performed.
Destiny A.
Destiny A.
11/02/2020 12:00:00 SA
We had a leak under the kitchen sink in the crawl space so I called Wizard Plumbing for an estimate. Two men cane and went under the house to take a look. He came out and Told me that pretty much all of the pipes underneath the house was so old and corroded... That they ALL needed to be replaced Immediately. After he quoted me $15,000 to replace all of the pipes under the house... I asked him to just give me an estimate to repair the leak under the kitchen sink-  His estimate was $1500 to just replace part of the broken pipe!!  My gut feeling was that this price was way too high especially when he told me that it shouldn't take more than a couple hours to fix. I said thank you and called another reputable local  company that charges by the hour.... They came, they fixed, sent me a picture of the repaired finished product, all for less than 1/4 of the price!! Shame on you Wizard Plumbing for price gouging and taking advantage of people like this.
Michelle I.
Michelle I.
2/26/2018
These guys saved us today! Literally  thad a sh!t storm!

We called late last night when our toilet and shower started to over flow with poo!! POO!!!! We were less than thrilled. The lady on the other end was super helpful and scheduled repair men to come out ASAP next morning.

They arrived on time and explained everything as they went. Let me ask a ton of stupid questions. Super polite and professional all the way.

They worked endlessly to ride us of a clog in our pipeline that caused the sh!t storm! Quick, efficient, clean work!

There is zero things I can think of that would not make me use these guys or recommend them to everyone I know.

Top notch!
Anthony S.
Anthony S.
07/09/2021 12:00:00 SA
Great guy Jay, took care of problem very fast. Had a running toilet issue and Jay was able to diagnose problem quickly and also take care of it in a timely manner. Would highly recommend them for all your plumbing needs!
Ethan D.
Ethan D.
03/10/2020 12:00:00 SA
We had an issue with our water heater after some gas line work, and Danny showed up on short notice and handled it right away. It turned out to be a trivial fix, and he did not even charge us for his time! Building a good reputation is more important to him, and it shows. Wizard Plumbing and Drain will be my first call for all plumbing jobs in the future.
Doug R.
Doug R.
3/13/2020
We have been having problems with my Noritz tankless water heater for some time.

Greg from Wizard Plumbing came out in December and discovered my tankless water heater had a faulty impeller. It was a manufacturer defect.

The part was shipped. Greg installed it quickly and got our hot water back.

On a second service call in March regarding our Noritz tankless water heater, Greg determined the PG&E gas meter pressure regulator wasn't working properly and took care of me yet again.

Good job Wizard and thank you Greg!

Doug
stephanie f.
stephanie f.
10/28/2020
ONE STAR for WIZARD PLUMBING

Two guys came out to fix a clogged shower drain and a leaking sink pipe. The one who unclogged my shower had no idea what he was doing, couldn't communicate with me due to a language barrier and used a drain snake that was too aggressive for a shower. He ended up
poking a hole in my pipe. The next day water was leaking on my first floor ceiling. I had to have another plumber open the lath and plaster ceiling and replace the pipe that Wizard damaged plus get a painter to replace the ceiling and paint. So maddening that they sent out a plumber who was inexperienced and was not able to communicate with me at all.
Tried to talk to the owner but he refused to call me back. I was told by his assistant (Miguel) that their company is large and the owner was too busy to call me back. Really? Not worth the money. Also, quoted me double what another competing plumbing company did on replacing a sewer pipe.
Matthew R.
Matthew R.
03/11/2018 12:00:00 SA
On time, knowledgeable, and effective.

My sewer main backed up. I snaked (1/2) it myself a couple of times, a couple weeks apart but when it backed up a third time I called for help.

He ran a larger snake with a cutter in front through to clear the clog. Then, he ran a camera to see what caused the blockage. Old tar-paper pipe (Orangeburg) between the house and sidewalk was degraded and broken in places. It made it difficult for him to snake and will probably recur again. Seeing is believing though. He used a locator to determine where the older pipe begins and ends.

He made a recommendation for repairs that sounds sensible.

Price was more than reasonable and I wish I'd never done it myself in the first place - it wasn't worth it.
Jenny P.
Jenny P.
5/22/2019
This company is great come and replaced my water heater at the same day vs other company I need to wait for a week.
Our technician Jon did a great job and price is reasonable.  Thank you again
Lucy C.
Lucy C.
11/30/2018
Today I needed fast help with a clogged kitchen sink drain. (It's my fault--I've been putting coffee grounds down the drain for years, as well as other questionable food items.)

Wizard told me someone would be here within two hrs. In one hour, David and Daniel got here and took care of everything quickly and thoroughly. They were friendly, professional, and polished. Hugely appreciated!
Annie R.
Annie R.
12/29/2019
Fast and professional, despite being expensive.  Worth the cost if you need something basic done ASAP and you value time over money in your situation.  My situation was my 6 year old water heater had a bad thermocouple and I needed hot water within the next 2 hours.  They showed up, assessed, replaced the thermocouple, tested it, everything within 60 minutes.
George R.
George R.
6/22/2021
Dan Rodis is a great technician and did a great job replacing our p-trap on our guest bathroom sink.  He does clean work and is very professional. Thank you Dan and the staff at Wizard Plumbing for the hard work they did on a Sunday on Father's Day.
Rene C.
Rene C.
12/11/2015 12:00:00 SA
Our house was falling apart. The water heater wasn't heating and two of our drains were not draining. What a mess!

My wife took charged and called Wizard Plumbing and within 24 hours Freddy and his team had us back and running.

How did this happen?

First Wizard scheduled a convenient two hour window. They arrived on time and well equipped to handle all our needs.

Second, the team was beyond friendly and courteous. They were efficient and quickly diagnosed the issues and solved all three problem areas.

If you find yourself in need of a plumber, look no further as you will not find any better.
Martin C.
Martin C.
5/13/2021
Good job. Repairs done timely. Good response  and follow up on calling.  Dan did a good job. Will use again when needed.
Robert V.
Robert V.
8/13/2020
Tremendous professionalism and quality work far and beyond what I expected from a plumbing service. We needed a new line trenched across delicate paving stone and they redirected our kitchen pipe while saving us 10's of thousands of dollars.

Mo who directed his team was responsive, accountable, adroit and simply amazing in the proficient work they performed.

I strongly recommend this San Mateo business and am grateful for their timely and friendly service.
Mary B.
Mary B.
02/05/2020 12:00:00 SA
Once again, very happy with the service we get from Wizard.  This time it was Joseph Esquivel who came out at night to fix the water heater.  He gave me regular updates about when he would arrive, which I really appreciated.  He showed me the problem, fixed it, told me how it worked and what I can do if it happens again.  Really appreciate the service I get every time from Wizard.
Hans-Peter G.
Hans-Peter G.
4/19/2018
I contacted them regarding a water leak detection need and they scheduled a team to come by the following morning.  The whole experience was professional and efficient and they even fixed two other plumbing problems that I was encountering.  This will be my go to plumbing service going forward.
Demitri L.
Demitri L.
08/08/2020 12:00:00 SA
I recently had a clogged kitchen sink. After speaking with Clarisa, Mo and his coworker were at my home in the time window given. Just like last time I called, they were professional and courteous. Both were wearing masks, foot covers and were respecting social distancing.
  I would highly recommend Wizard Plumbing and Drain!
Margaret M.
Margaret M.
02/08/2021 12:00:00 SA
In the last month my experience with Wizard Plumbing has been mixed. While I give them a definite thumbs up for their work, I would also give them a very strong thumbs down for their communication. A client should never have to call more than three times to get an estimate, an update, or even the simplest answer from a vendor. I will work with a different company going forward.
Shelley L.
Shelley L.
08/04/2021 12:00:00 SA
Greg was amazing!! He quickly diagnosed the problem with our kitchen faucet, took it apart and had it repaired in less than 15 min. He definitely knows the Moen products and was quick to address the lever issue.  Fast, friendly and great service.  Without question would  recommend Greg to others to service any plumbing issue given his experience and quick to diagnose approach. He also shared some advice about our Apollo hot water tank on his way out. Thanks Greg!!
Alon S.
Alon S.
7/24/2018
These guys are great - thank you Gregg and Arturo. I suspected a leak under my kitchen floor, and reach out to them via Request a Quote. They responded very quickly and offered a free inspection for the following day.

Gregg and Arturo spent more than an hour inspecting what's going on under the floor, and did a really thorough job.

They ended up recommending that no plumbing work is needed. They also didn't charge me for their inspection.

I always fear of dealing with home services professionals, but this was a pleasure. Very honest and very professional. Will definitely give them a call if something comes up again.

5 stars!
Buster H.
Buster H.
10/06/2019 12:00:00 SA
The quality of the work and response time were great but the cost was very exorbitant. I needed a water heater elevated and strapped before selling my parents home. This required some re-piping but the cost of $1400.00 to do this work was way too high after talking to some other plumbers.
William T.
William T.
4/24/2021
Had an appointment for 12-2pm on Saturday to fix my kitchen sink garbage disposal. Not only did Jay arrived couple minutes early, he also fixed the garbage disposal within minutes all for free!
Danielle K.
Danielle K.
05/05/2018 12:00:00 SA
With a newborn at home, we found ourselves without hot water one day... yikes. I did some online searching and found Wizard Plumbing. Gave them a call and had someone come out pretty quickly.

What we thought was a small hot water issue quickly turned into a gigantic plumbing disaster when we realized we basically had a rat nest of pipes under our house (due to some interesting work done by previous owners). Long story short, we had Mark and Brian from Wizard come out a couple of times to figure out our mess and help us get our hot water up and running again.

They were excellent - super professional and respectful of our house and my sleeping baby. Mark and Brian spent a lot of time diagnosing our complicated problem and figuring out our maze of pipes, and made sure we were happy with the finished work.

I will definitely be using Wizard for any future plumbing problems.
Rosanne F.
Rosanne F.
11/08/2020 12:00:00 SA
Really, really happy. Came out for scheduled appointment. Assessed the issue, provided a detailed quote. Scheduled within five days. Spent almost 2 full days and did everything they committed to in the quote. No additional costs or surprises. We could not be more pleased and would absolutely use again and recommend.
Nile G.
Nile G.
5/28/2021
Gregg from Wizard Plumbing did a professional job replacing our bathroom faucet. We also appreciated his guidance helping us find a replacement for it given the myriad of options that are available.
Diana C.
Diana C.
01/07/2021 12:00:00 SA
Met with Mike Salem, Master Plumber. He was so nice and professional, he and his partner wore masks. Safety is number one for them. I am so impressed with how they confirmed my appointment and got back to me regarding questions I had even before Mike arrived. These guys are awesome. Thank you Mike and the rest of the Wizard team!!!
Christine T.
Christine T.
5/25/2021
Wizard Plumbing has been our go to for plumbing needs for a couple years. Their team is always efficient, friendly and upfront about timing and costs.
Mark C.
Mark C.
10/08/2019 12:00:00 SA
There's no particular reason why I chose to call Wizard Plumbing and Drain, except that they were the first I saw on Yelp. From the moment I made my initial call, to the moment everything I had requested was done to my complete satisfaction, I felt confident in my decision to have chosen them! Gregg was very friendly, but more importantly very knowledgeable and professional! Their prices were fair, and within Market Value, but well worth it! I would definitely recommend giving Wizard Plumbing and Drain a chance for your plumbing needs, and I'd suggest requesting for Gregg to be your plumber!
Elise B.
Elise B.
7/20/2020
We needed to identify the path of our our main sewer line, assess its condition (its old) and determine how and when to replace it.  Ultimately avoiding costly replacement of hardscape/landscape in the future.  With the help of Mike S. we were given all the information we need to address our problem in the future.  We were also given options on how to approach future work and an estimate of cost.  He and his companion (sorry forgot his name) were all you want in professional, knowledgeable and sensitive to Covid 19 best practices while on site.  We will reach out to Wizard and request Mike S.  for the follow up work we intend to do.  Best part is this was a proactive measure on our part in advance of any emergencies and he gave us an honest appraisal and recommendations to avoid a disaster.
Jack M.
Jack M.
03/03/2020 12:00:00 SA
Wizard diagnosed and fixed a broken sewer line for us 5 years ago.  Steven and his crew were professional and did excellent work as far as I can tell - no issues since then.  They also helped coordinate the replacement of a sewer lateral with another crew.  Today, I called Wizard to diagnose and fix a leaking hot water line under my house.  They were once again professional and did excellent work as far as I can tell.  Miguel was great.  Thanks Wizard, it's great to have a plumber I can rely on to respond quickly and do good work I can trust.
Wally H.
Wally H.
04/08/2021 12:00:00 SA
Wizard Plumbing did a great job for a plumbing issue we had.  Mariano Lemus from Wizard was very thorough and diligent in clearing a clogged pipe.
Scott W.
Scott W.
04/06/2020 12:00:00 SA
Our tankless water heater stopped working over the weekend so no hot water/showers. We were pretty sure the water heater needed to be replaced since it was over 16 years old. Freddy came out first thing Monday on time, cleaned out the pilot light fuse and it lit up again perfectly. Water heater issue resolved. Didn't charge us a dime and was in and out in under 30 min. Also wore a mask and gloves to as to not contaminate just in case. That is customer service. We will use them all the time now for our plumbing needs
S F.
S F.
04/05/2021 12:00:00 SA
On Easter Sunday I had a plumbing emergency where one of the main clean water pipes burst and I had to urgently shut down the water to the house. Having water in our house where we care for a disabled person is critical and I called Wizard Plumbing and Drain to get help.
Company technicians (Ivan and Marvin) arrived shortly and got to work. The situation was not simple and to make things worse, they could not go to a store and get the needed parts because everything was closed for Easter. Nevertheless, they used the existing old parts, plus some of the parts they had, combined it with their true and remarkable ingenuity and thinking outside the box (which reminded me of MacGyver) and were able to temporarily fix the problem such that we can turn on the water and use it for our needs.
The next morning this team arrived with equipment and parts and fixed everything perfectly. Now I have a pipe that will last for decades to come.
These two technicians are just amazing. They're not only excellent professionals, but also kind and respectful individuals. We will be Wizard Plumbing and Drain for all our future plumbing needs. Highly recommended.
Joe T.
Joe T.
11/12/2017 12:00:00 SA
I have called wizard a few times for various plumbing issues and they are very good. I called them to go to my parents house in San Carlos one time and they were super nice, got the job done, and didn't charge an arm and a leg. The other times I called them were for my house and an apartment I own.

Always show up, never seem to disappoint and do a great job. Not to mention very clean (that always helps when dealing with plumbing issues!)

Call these guy, got to be one of the best in the area
Jennifer L.
Jennifer L.
3/25/2021
Wow!  Excellent service from Omar Boyd.  We had a gas dryer that we wanted to replace with an electric dryer.  Therefore, we no longer needed the gas connection to be active.  I called Wizard, and they scheduled a plumber to come the same day.  Omar showed up at the start of the two-hour window with a smile (even though he had a mask on, I could see it in his eyes).  He completed the task quickly and efficiently, and even showed me that he had checked for leaks using the soap solution they use.  That was the easy part.  Next, I asked him if he wouldn't mind installing the electric dryer for me, and he said, Sure, I can help you out.  Turns out he used to be an appliance repairman, so this was old hat for him.  The space my dryer needed to be installed is VERY tight.  He offered to get a dolly out of his truck to move the old gas dryer out, and made sure I was ok with how he was doing it so as not to cause any damage to the appliance.  He then moved the new dryer into place, installed the ducting (which is a very tedious/annoying task), basically squeezed himself into a space as big as he was, was patient when I asked him if we could level it, and voila!  My new dryer is installed and I feel 100% safe knowing a qualified plumber did the work.  Omar was professional, friendly, and knowledgeable.  Thank you!
Doreen S.
Doreen S.
8/21/2018
Pros:  
-I was able to get an appointment within 24 hours of my call.  I called on a Saturday for a Monday visit, and stated it wasn't an emergency but was looking for someone to work on it pretty soon.  
-When they were running late from another job by 30 min, their scheduler called me to let me know.
-The 2 technicians who showed up were considerate & knowledgeable.  They used disposable booties inside the house.  

Cons:
-I was charged $408 for a 55-minute visit that consisted of ONLY the following:  a $219 charge to auger the toilet to clear a clog (snaking of a toilet) + a $189 charge to replace the wax ring inside the toilet.  Yep, $408 to fix a clogged toilet.
-They somewhat wiped down the bathroom floor.  I got to vacuum little white caulking bits afterwards.  

Update... After seeing my review, management called to provide me a $108 credit, stating that the guy was new and didn't provide me an accurate price.  This is after said plumber called someone and spoke with them for 5 minutes for a quote. Regardless, good of management to reach out and resolve this.
D J.
D J.
05/02/2021 12:00:00 SA
We called Wizard Plumbing to have a water line hooked up for ice make for our new refrigerator.  Gregg came the very next day, he was, knowledgeable, friendly, efficient and did a great job for us.  Will definitely use again.
Cathy G.
Cathy G.
2/15/2021
Loved that they were quick in responding, offered a free estimate and were able to fix my garbage disposal immediately. Miguel came with his mask on (my husband has cancer) and had no problem with my nosey dog! There is a reason why this business is called Wizard Plumbing. Miguel is truly a plumbing wizard. I would recommend this business and especially Miguel to everyone. Very personable and yet professional all in one. You guys couldn't ask for better!
Ravi P.
Ravi P.
3/24/2021
I had a great experience with Wizard Plumbing. Mariano came by in the morning to take look at a water-heater leak that I'd discovered just the night before. He showed up well before the time window promised, and provided a comparable estimate. After shopping around for a bit, I decided to go with Wizard Plumbing and Mariano was back with the water heater. He had the install done in about 2 hours. The work was clean and well executed. He was very professional. I'd call Wizard plumbing again.
Viraf P.
Viraf P.
05/01/2021 12:00:00 SA
I had a great experience with Wizard Plumbing and Drain. I could reach them right away and schedule a visit the same day! The technician Jay Shaefer showed up on time and was very courteous. He first ran a 50ft snake but that did not seem to fix the problem after multiple attempts. So he promised to be back next day with a machine that can run upto 100Ft. He showed up on time and after running the 100ft snake finally got the very stubborn clog in my drain to move down to the main. He even cleaned up after the job was done. All in all a very pleasant experience with Jay and would highly recommend using services of Wizard Plumbing and Drain.
Madeleine F.
Madeleine F.
05/01/2021 12:00:00 SA
Gregg replaced our unreliable toilet with the exact one we wanted in a day. He was very experienced, efficient, and funny. The price was a little high but not the highest by a long way.
Ali M.
Ali M.
3/22/2021
I highly recommend Mariano from Wizard plumbing and drain. Mariano did a phenomenal job at quickly fixing my leaking sink. He was timely and professional and followed all covid safe protocols. Thank you Mariano and the wizard plumbing and drain team!
Selma M.
Selma M.
6/27/2020
Bottom line--they came quickly and did a great job.   Highly recommend them!--Esp. Mariano who did the work.
Our garbage disposal stopped working and the sink was clogged.  Found this business on yelp and called at 1:30 on Saturday, based on the positive reviews.  They were the only plumbing business we called that answered the phone right away (big bonus!)  They said someone would be out between 3:00-5:00.  They were here before 3:00 and done by 4:00.  Mariano was very thorough, professional, courteous, friendly and gave us a good price for the work he did.  Our pipes were very old, and clogged unbeknownst to us.  Thank you Mariano and partner, for a job well done!
H T.
H T.
3/18/2021
I was going to write this yesterday but, as we all know, surviving a plumbing issue throws your sense of time out the window.  Gregg looked at my issue yesterday, said replacing the whole toilet would be safer/faster and was in/out within an hour today.  Not only was his crew covid-safe but, if you have kids that may get stressed by plumbing issues, they understand.  I keep on recommending wizard to friends/families/neighbors and have yet to be disappointed.  They even came a few hours early after hearing what I was up against and I'll never forget that (or the distinct smell of Gregg's cologne)!
Shelley K.
Shelley K.
3/17/2021
Greg and Dan did an amazing job for us today. They really went above and beyond. We were having a vibrating noise from some pipes under the house and they spent at least an hour crawling around under there to find the problem. Greg also fixed a shower temperature control handle without us having to buy any new parts. These guys are fantastic. Can't say enough good things.
Kelly C.
Kelly C.
8/27/2020
wizard plumbing was our go to plumber for YEARS at both my home and my work. We called for a leaking shower head recently and were told that we needed to totally redo our pipes for $12,000! I thought that was a mistake until we got the quote! I called another company who came by and fixed the leaking head for $350. I am totally disappointed with Wizard and will not use them again.
A. R.
A. R.
9/23/2019
Freaking awesome!! Called in the afternoon to get someone to check out my sink. A tech came in within an hour. I was happy with the quote he gave. Finished the job in less than hour. Extremely happy with the service they provided. Will be going to them for my future issues!!
Minna H.
Minna H.
10/21/2019
Disappointed that they didn't try to resolve my shower problem with a better solution. Long story short, I pretty much just needed my shower cartridge replaced but they quoted me $1600 for changing the whole valves. My shower knob would turn but no water would come out. They took a look and noticed I purchased a new valves system and assumed that was the way we wanted. I called James Caccia and they saved me so much more money and time. =(
Mary F.
Mary F.
03/10/2021 12:00:00 SA
Called wizard for a clogged main this morning. They were able to give me an appointment today. Mike came over earlier than expected and was super knowledgeable, skilled, and friendly. He quickly found the clog with the help of his camera and cleared it. I will definitely be calling wizard for future plumbing needs!
Jenny W.
Jenny W.
03/05/2021 12:00:00 SA
Greg and his assistant show up on time. Love that they wear mask. Every thing is great, they finished the work quickly and solved the problem!
Linda D.
Linda D.
04/10/2020 12:00:00 SA
Found my pipes under my sink leaking. After I was unable to stop the leak, I called wizard plumbing after finding others not answering their phones or voice mails stating their mail box was full. I was pleasantly surprised to find some one answered their phone and was able to get me an appt on the same day. Asked that they call me prior to their arrival.
Got the call stating they will be here in 10 min. Francisco & I believe Arturo arrived, put on booties and had their face mask and gloves on.
Francisco Fixed my leak and they both provided great customer service. Will keep them in my contacts for any future needs. Thank you Wizard!!
Linda
Michelle Y.
Michelle Y.
04/05/2021 12:00:00 SA
I highly recommend Omar at Wizard Plumbing. He came out last week to install a new kitchen faucet and to fix a leaky toilet. He showed up on time, fixed everything within an hour and left the place spotless. He also took the time to explain to me what was going on with my leaky toilet. Thank you Omar for saving the day and for your kindness. I REALLY appreciate your help!!
Rebecca K.
Rebecca K.
11/25/2019
A lot of times when you meet a person you can say from the very first meeting that you can trust him. That was exactly this situation. I was amazed with honesty and professional advice they were able to give me on spot. They had all the tools and parts with them and they fixed my issue right away. It took them about an hour to fix the issue and they charged me about $200 for a big problem. They called me back even after hours to fix my emergency situation. I'm sure not everybody can reply that fast and provided very good customer service as they did. I appreciate your business and hope you will grow and gain even more trust. Good luck!!!
Emily L.
Emily L.
1/13/2018
Wizard plumbing and drain is excellent and deserved 5 stars, especially Mo and his partner who are skilled professional, fair price and fast.

We had  tub drain very slow and we found this company from Yelp with good review. So I called, they come quickly, very pilot and quickly diagnosed and discovered that there are true roots in the tub drain line. The crew suspect that there might be a leak in the drain line for the root to get into pipe. They then use a camera to pinpoint where the root penetrate the pipe. They are very patient in explain the issue . Very professional, excellent job. Strongly recommended and fair price. Thank you Mo.
Stephanie D.
Stephanie D.
04/02/2021 12:00:00 SA
Great service!  Came quickly and resolved problem immediately. Omar did a great job. Thank you!
Martha V.
Martha V.
3/31/2021
Rafael was very knowledgeable, reasonable  and got the job done in a short period of time!  I would definitely call on him next time I need a job well done!
Jessica L.
Jessica L.
08/12/2019 12:00:00 SA
Mo and his crew did a great job! He communicated ever step of the way, showed me the issues, plus worked with the home owner directly. I thought they were going to have a simple issue of a clogged pipe. Of course, this ended up being a much bigger project of replacing a pipe, digging holes, working with the city, etc. In the end the project was done in a few days due to the fact Mo brought more crew members to help expedite the job scope.
Tina T.
Tina T.
5/28/2021
Rafael came to fix my plumbing problem. He was very professional and did a good job.
Mark X.
Mark X.
3/29/2021
Mariano and his coworker did a great job. They were really professional, came on time,  cleaned everything after. I would definitely recommend them to my friends.
Eric W.
Eric W.
3/26/2021
Sunny was very professional when she took my call and Omar came over on time and did the magic. We had a washer drain clog - and now the washer is back in business. Good company to work with, recommend and will use again.
Jennifer S.
Jennifer S.
3/26/2021
So happy I called Wizard Plumbing and drain! I found them on Yelp and they absolutely deserve the glowing reviews. I called last night and they came the next day. Gregg was able to diagnose the problem right away, but he inspected around my sink anyway to be thorough. Very knowledgeable, willing to explain, and so friendly. I highly recommend them and would totally call them in the future for other issues.
grace h.
grace h.
3/25/2021
Jay came and helped us with our clog. He explained the whole process very clearly and we understand what we are up against.  Very professional.  Will definitely use their services again.
Meric O.
Meric O.
9/28/2019
Absolutely reliable. I had a plumbing crisis and with everything else going on, this was an axtra burden. Wizard plumbing design made everything smooth, they came right away, they informed me about the issues, how to handle them and the prices. Very professional people. No doubt that their service is not cheap. That being said, I have my peace of mind with this company and that is priceless. I also want to thank Miguel and his colleague for their patience and going above and beyond.
Nate A G.
Nate A G.
3/23/2020
This company provides phenomenal service.  I requested their help three times in a week.  I was not home for any of the services.  The first time, I called because a visitor to my property reported to me that there was a water leak in the front of my house.  The service person they sent on my request showed up ASAP, took a look, and determined it was not a leak at all.  No charge.  

PG&E then went and changed a valve at my gas line and shut off the gas to do so - this shut off all of my pilot lights, but the person who did the valve change wasn't willing to restart them and told me I had to schedule with PG&E to do so.  After they blew off one four-hour window, PG&E finally did show up (after the end of that second day's four-hour window) but told me they didn't couldn't figure out how to restart the pilot on my tankless water heater.  So I called Wizard.  

The guy showed up on time, but told me (again, I wasn't at the property) that he smelled gas and I should call PG&E immediately.  He, too, didn't charge me for his visit.  

I called PG&E and they sent someone who fixed the gas leak they themselves had caused by doing a shoddy job on the valve replacement.  I then scheduled again with Wizard to come turn on the pilot light on the tankless water heater.  The service person arrived, took a look at the water heater, and explained it has electronic ignition and so no pilot to light, which should have been obvious to anyone who deals with pilots/ignition.  (If it isn't clear, this is also a zero-star review for PG&E.). The kicker - once again no charge from Wizard!  

I don't want to wish bad luck on myself, but I'm almost hoping for a real problem for which I can use Wizard - it is clearly a company with its head in the right place when it comes to customer service.  They have my life-long loyalty!
S P.
S P.
5/20/2021
Called in the morning wanting an afternoon/evening appointment for the same day and they scheduled us for the 5-7pm slot. They called around 1:00 and said they could come early if it worked for us but we had kids taking zoom tests so I told them after 3:00 would work great. They texted at 3:10 that they were available. Dan showed up a few minutes after I texted that it would be great if they could come now. Dan was excellent. He wore a mask and put on booties before entering the house, then put covers over the wheels of the snake to keep bathroom clean. Inspected the situation and gave us a quote. Very professional and super easy to deal with. Handled are issue quickly and at a very good rate. They were recommended to us by our neighbors and I highly recommend them too.
tiana w.
tiana w.
1/17/2021
Absolutely wonderful beyond expectation service! Miguel was the employee sent to my home. He was patient, knowledgeable, thorough and incredibly helpful. I learned a lot about sewer pipes today! Wonderful employee, fantastic service. Thank you again!
Suraj S.
Suraj S.
3/20/2021
Had a clogged laundry, water had started to flow back up the pipe and the kitchen sink. I called up these guys, got an appointment within few hours. Jay showed up with mask and got the job done using the heavy duty snake within half hour. Jay also provided some tips to prevent this happening in future. Highly recommended these guys for your clogged sink etc or plumbing in general.
Robin S.
Robin S.
3/19/2021
Jay did a great job fixing a leak in our shower. Professional and friendly.
Leann K.
Leann K.
3/18/2021
Extremely courteous and professional!  We have used several different plumbers to resolve a drainage issue in our tub. Usually, the fix is to snake the drain.  Wizard actually looked in the crawl space and discovered the underlying problem. They fixed it within a day and the results are amazing. Thank you so much. Finally a plumber who actually knows plumbing!
Dinorah P.
Dinorah P.
3/17/2021
Very happy with the service. We discovered an issue with our hot water boiler late Monday and scheduled and appointment for early Tuesday the next day. Rafael, the expert came and quickly identified the issue and repaired it. Definitely will use again and spread the word. Excellent service!
Ms L.
Ms L.
12/24/2020
We just had another great experience with Wizard.  Samer came to look at our plumbing problems.  In the end, it was just a blockage in the main sewer line in our complex.  He was very thorough in his investigation and was able to explain everything to management on what was happening and what he did to fix the problem.  This is why I always go with Wizard and why I will be asking for Samer to come fix my problems.
Alex W.
Alex W.
7/21/2017
Professional, patient and effective!!!

Asked Freddy to bring me down to the crawlspace and to explain before and after replacing the galvanized sewer pipe across the house,

He and his buddy made sure everything was test working before calling it done,

Expected excellent got excellent,,,
Robin G.
Robin G.
02/03/2020 12:00:00 SA
Franco and Gerardo cane out to snake my sewer line this morning.  I was able to book them last night during the Superbowl! Not only is that awesome but they are very professional,  kind and really knowledgeable! Highly recommended.
Davide R.
Davide R.
05/10/2021 12:00:00 SA
Rafael came on Friday and did a fantastic job! He is professional, very responsible, and efficient. The plumbers of this company are terrific and Rafael is one of the best. Highly recommended.
Jen P.
Jen P.
12/15/2020
I haven't posted a review in nearly a decade and I'm happy to do so for Mark and his team. I found Wizard Plumbing and Drain on Yelp when I was searching for water heater repairs and they were the first to respond to my inquiry - within a few minutes! An hour later, I was able to book an appointment for the same day. When the team was running a little late from another service , I received a courtesy call to update me and confirm if we could extend the appointment time or reschedule. I opted to extend the time and it was worth the wait - Danny and Waylan came to the rescue and after patiently trying a few things, they worked their magic and our igniter worked again. They were incredibly friendly, helpful, professional and good humored (considering this was the end of a long day for them). Add in patience with a noisy dog, a dusty floor and poor lighting. AND if that isn't enough to convince you, you can't find a better deal for impeccable service.  After one appointment, they'll be the first I'll call for any future needs - they totally get how to build customer loyalty. Thanks for a 5-star job!
Bay Area Y.
Bay Area Y.
07/12/2020 12:00:00 SA
i called this company in April (right at the onset of the global covid-19 pandemic). was told A PLUMBER would come to my home same day to assess and repair the low water pressure issue in my downstairs bathroom. i was surprised when TWO PLUMBERS arrived. when questioned, i was told one was in training and the other was the trainer (who by the way, kept taking off his face mask while inside my home).

they stated that i needed a replacement part that had to be ordered for the downstairs bathroom and they'd return the next day to install. they also shut off the outside water valve and mentioned that the incoming psi was not normal and needed to be repaired otherwise the water pressure issue would eventually impact the rest of my home. i requested an estimate before agreeing to this work.

when they were leaving the plumber stated that he forgot to provide me with an estimate/bill for this visit and the valve cartridge replacement part. He requested $275 which I paid via at the time of the visit.

following day came and went and no word from Wizard. i called a few days later and was told they could come the following day (stated they were awaiting a part which is not true; it was a ~$30 American Standard part that Home Depot carries). they finally returned to my home, never stated they arrived and simply began working on the outside valve of my home. i requested they stop since i have never received an estimate to review and approve the work.

they replaced the part in under an hour and reminded me that i needed to address the outside water pressure. once they left i noticed all of the other faucets in my home began to have significantly reduced water pressure. i called the plumber, he stated that he told me this would occur and reminded me that i needed to address the psi issue outside my home. he offered to return to begin this work; i declined.

i called another plumber who agreed to come out same day. he checked the incoming pressure coming into the house and it was at 50 psi (provided me with pictures of the reading) and confirmed this is normal water pressure.

he then removed the filters on each faucet and found they all had lots of sediment in them. he confirm that the previous plumber(s) did not flush out the lines when the water was turned backed on during his previous repair on the American Standard shower valve.

i called several times and requested a manager ph me back; never received a returned call. when attempting to dispute this with my credit card company i was told that they processed the payment as a wire transfer (not a payment for services or goods) so therefore the banking institution could not reverse or investigate the payment.

BEWARE; this company is ridiculously overpriced, unethical and employs inexperienced plumbers!
Eric W.
Eric W.
03/08/2020 12:00:00 SA
Great customer service from Mike and Sam, they helped make a video of our sewage line to use for the city.  They were true professionals and finished within 15-20mins!  Thanks guys!
Fei L.
Fei L.
05/03/2021 12:00:00 SA
We planned to go out for a hike on Saturday morning. On our way out, my kids noticed our utility sink in the garage was full of water. We soon found out the drain was clogged. My husband tried to unclog it but didn't work. I called a few plumbing companies but found out their offices were closed on Saturday. Finally, I found Wizard. The front office listened to my problem and put me on schedule right away. Rafael came in the afternoon and fixed our drain. He listened to my concerns and answered all my questions. He cleaned up and sanitized his work area after he was done. I was very impressed. I would definitely recommend.
Paul S.
Paul S.
1/25/2020
Solid service with no hassle or hustle. Came out and took away/replaced exact model of water heater within 3 hours. Nice guys and no up-selling just honest quality installation work.
Dan S.
Dan S.
03/03/2021 12:00:00 SA
Our 12 year old water heater gave up and started leaking. Jay was right on time and gave us a fair assessment. He then did a great job replacing our water heater
Gregory Y.
Gregory Y.
05/01/2021 12:00:00 SA
Bryan C. and his crew Abraham and Isaac did a fantastic job! Changed drain pipes in a day. Super clean work and communicated everything. Professional and trustworthy. This is the 3rd project they're done for me and of course batting 1.000!  Thanks guys and thanks Wizard Plumbing-THEE only plumbers for America!
Mairin M.
Mairin M.
05/01/2021 12:00:00 SA
Called Wizard Plumbing on a Saturday morning about a drain that needed to be cleared ASAP. Rafael showed up within the appointed time frame, was polite, friendly and efficient.  In and out within 15 minutes.  Problem solved.
Sanford C.
Sanford C.
4/29/2021
First, they came the next day after I called for a garbage disposal estimate. I needed a new one. Second, Jay arrived and he was polite, helpful, and very good at his job! He actually had what I needed in the truck and went to Home Depot to get a piece I also needed. He arrived here at 4...on the dot, and I had a brand new garbage disposal by 5:30...WITH a trip to Home Depot in there as well. Jay was wonderful!!!
Rich H.
Rich H.
7/18/2019
These guys were great -- courteous, professional, quick and efficient. My water heater stopped working, and I needed help fast. I called at 8 am and Manny and Isaac were there before 12 noon. They diagnosed my issue, and we decided that a new water heater was the best route since mine was already 13 years old. By 2:30 pm, I had a new water heater and was ready to go! Not only that, I needed a hard-to-find hose adapter for a bathroom project, and Manny provided one to me as a courtesy (I'd searched for the right one for hours, but to no avail). Thanks, Manny,  Issac, and Wizard Plumbing and Drain!
R C.
R C.
2/24/2021
Had a shower that did not shutoff and needed a quick repair.  They were at my house within 1 hour and replaced the mixer valve.  Was in and out of the house within 1/2 hour.  Was quick and cleaned up.  Shower works great again.
barry p.
barry p.
06/07/2019 12:00:00 SA
Wow! Wow! Wow!
I'm the Onsite Manager at Security Public Storage in San Mateo.  We were experiencing some sort of water leak and sewer problem that we couldn't figure out.  We called our regular plumber O'Grady Plumbing but there was no success at all.  Ended up shutting the main water line to the office and our residence.  Had to stay at a hotel for the past 4 days.  No Restroom access for our tenants.
Finally, today we decided to call WIZARD PLUMBING out of Palm Street in San Mateo, they scheduled us within hours of my call.  That alone was remarkable.
Then, it gets better.  Then came MAJID,  who immediately assessed the situation by asking us the right questions.  He immediately turned off all the water valves that were source of water like the 3 toilets, dishwasher, washing machine.  Within minutes he was able to tell us that the source of the water leak was from office toilet.  
This is when I asked myself, why didn't the other plumber do the same thing.  Couple of hours later, we got our water and sewer back to normal. We are able to turn on the water and sewer.  Problem solved.  We were able to check out of our hotel and move back home.
MAJID was a genius.  Nice guy to deal with. definitely will them their services again in the future.  No wonder their Yelp rating speaks for itself 5 Stars with over 900 reviews. Good job MAJID !!!
Alex N.
Alex N.
07/12/2017 12:00:00 SA
That was probably my first amazing experience with plumbers!
Everything was absolutely spectacular:
Show up on time, clear explanation of the problem, fast and quality work, clean.
Supervisor Mario and his crew are absolutely amazing guys.
Very recommended.

Thank you guys!
Michele L.
Michele L.
7/30/2019
Wizard was fast, responsive and reasonably priced. We felt confident that Francisco and Arturo fixed our problem and accurately diagnosed a bigger project that we need to undertake. We look forward to bringing them on for the bigger project of replacing our drain pipes!
Myra L.
Myra L.
09/05/2019 12:00:00 SA
After getting quotes from 4 different plumbing companies I decided to go with Wizard Plumbing, based mainly on the Yelp reviews and all the incredible comments customers made.

A few weeks ago I had them install a new hot water heater and after the plumber completed the install and showed it to me it wasn't the capacity size that I requested, nor was it the one in the written price quote.

Normally that would have made for a very unhappy customer, however the reason I am giving Wizard a 5 star review is that after I called and spoke to the manager she immediately offered to send out another plumber to measure my space and find one that would fit and also be the capacity I was expecting.

They offered to change it out for me - I didn't even have to ask.  Earlier this week, they got the new one installed, were again apologetic for the mishap and made it right.

This is the best plumbing company I've ever dealt with - they are honest, fully competent, and will always do the right thing for their customers.

If you ever need a plumber, don't even think about going to anyone else but Wizard.
Sunny M.
Sunny M.
9/16/2019
Mo and his crew have been amazing.  I had a clogged toilet and it turned out to be a more serious problem with tree root damage.  He came and explained everything after assessing the situation. He was great at communicating new issues as they came up.  He and his crew were very professional and respectful of my property.  They used shoe covers and gloves when they were inside and left no garbage.  I have a yard full of plants and they were careful to not step on them.  It was a messy problem and they cleaned and sanitized the bathroom so it looks like nothing had overflowed. I really appreciated that! They made an awful situation so much less traumatic.  I heartily recommend Mo for his exceptional service and great communication.
Douglas S.
Douglas S.
4/14/2021
I've used Wizard Plumbing a couple of times, and both were very positive. They were able to schedule my appointment timely.  Once scheduled, they arrived on time. The plumbers were polite, and professional. They were able to fix our issues quickly and the repairs were complete. I would highly recommend Wizard Plumbing.
John M.
John M.
11/10/2020 12:00:00 SA
I had Gregg come out to replace a faulty shower valve and put in new facet/fixtures for a bathroom sink.  He worked some MacGyver magic to route the lines in a tight space for the shower, had to deal with a sink fixture that was glued on (don't get me started on that one!), and even replaced the beauty plate that covers the wall opening under the cabinet (which no one sees anyway).  Gregg was diligent and got the job done for me - all at a reasonable price.  Thanks Greg and thanks Wizard!
Michelle B.
Michelle B.
07/04/2019 12:00:00 SA
Cannot say enough positive about this company! I submitted an online quote request through Yelp and they got back to me right away. I called for an appointment and they were able to come out the same day. I was given a two hour appointment window, which was about two hours after I called them. The lady on the phone was helpful and shared their estimate process. About 15 minutes before the end of my appointment window I received a call from her letting me know they were running a bit late. I totally appreciated this follow up and the plumbers showed up within a few minutes of my appointment time. When the plumbers showed up they greeted me warmly and Gregg shook my hand, gave me his business card, and introduced me to his partner. Once in my place, they were friendly and quickly assessed my situation. I highly recommend Wizard Plumbing for all your gas line situations!
Sandeep T.
Sandeep T.
08/04/2019 12:00:00 SA
This is by far the best experience I had with any plumbing company! Arturo and Francisco very quickly figured out the issue and fixed it for free ( as it was a relatively small fix). Many plumbers would charge you hefty amount just for showing up at your home. I highly recommend this place to someone looking quick , quality and affordable repairs/service
Shon S.
Shon S.
06/03/2019 12:00:00 SA
I had a clogged drain in my laundry and kitchen line. Mariano and Ivan from wizard plumbing were able to quickly diagnose the problem and give me a quote for $200. They ran the snake through the cleaner outlet and made sure the drain was cleared up by running water using a hose. Later they also went into the crawl space to see if there were any additional leaks or issues. I liked their quick action, clear communication and thorough testing to make sure the problem was solved. They also helped by cleaning the sink which was backed up. 5 star service indeed!
Boris G.
Boris G.
02/09/2020 12:00:00 SA
The pilot on our water heater stopped working and to make it, even more, dramatic: - this is Sunday evening. I called a few companies and only Wizard Plumbing and Drain understood the urgency and agreed to send a specialist to us right away. Danny came over in 30 minutes as it was promised, check for a problem and made his magic. The heater is up and running again. That was human error and Danny explained to me what I did wrong and why it didn't work for me. He also provided great advice regarding the maintenance of our water heater to prolong the heater's life. All his work was done for free, exactly as the company promised - FREE ESTIMATE.
I couldn't say enough good words about Danny and Wizard Plumbing and Drain. Thank You Very Much!!! I would recommend your company to everyone!
Perry H.
Perry H.
04/07/2021 12:00:00 SA
Rafael just fixed a leaking toilet issue and gave recommendations on fixing a linking sink and tub. Very courteous, clear on what needed to be done and importantly very honest. Greatly appreciated and super happy with the service. Will definitely use them again.
Nicole R.
Nicole R.
7/24/2019
Had a great experience with Arturo and his crew! Very helpful and professional, they taught me how to reset the garbage disposal. This will be my go-to the next time I have any plumbing issues!
Scott L.
Scott L.
04/07/2021 12:00:00 SA
Our family kitchen sink stopped working in the evening with a lot of water leaking under the sink into the cabinet whenever we turned it on. Omar came over first thing the next morning, wearing a mask, and fixed the problem in less than 30 minutes.  He was great, and we would definitely call him again for any plumbing or sink issues.
Yong W.
Yong W.
04/06/2021 12:00:00 SA
Outstanding Plumbing company! Arrived at on time, workshop was amazing, very friendly and reasonable price. I will use again if we have another plumbing issues. Thank you.
Adam B.
Adam B.
3/28/2015
Our water heater sprung a leak in the middle of the night. We knew it was on it's last leg but had not gotten around to fixing it.

Called Wizard and they came out within a few hours. We wanted a tankless water heater and Mark said they could do it. After checking with the office he said they could do it the same day!

We're super happy with the work and their responsiveness. Mark noticed a problem with our gas meter and recommended I call PG&E to have it fixed. Of course I forgot but they called me back a few days later to remind me!  PG&E is fixing our meter next Monday.

Highly recommend these folks!
Chris T.
Chris T.
02/06/2020 12:00:00 SA
We needed a different type of gas line installed for a new dryer. Wizard plumbing was able to come out within 2 hours of my call to them. The guys who came (Mo and Abraham) were extremely helpful and respectful. They worked hard and quickly, got everything done, and were very thorough. Super professional, easy to deal with, and extremely fast response time. Thank you!
James R.
James R.
8/26/2019
First of all Jon showed up at the time he said he would. He quickly diagnosed the problem which was a clogged sewer line but the clog was 83 ft out from the clean out. Fortunately he had a snake that was long enough to reach it. He quickly fixed the problem and guaranteed it for 30 days. The price was reasonable and as quoted.
Tricia Y.
Tricia Y.
06/11/2019 12:00:00 SA
I don't even know why I'm writing this review because it's so redundant. It looks like they have five star reviews from so many hundreds of people but here's my story. I live near Menlough Park on the mid peninsula and this morning my shower backed up with sewage. No matter how hard I plunged with the plunger nothing worked. I saw these wizard plumbing and drain people on yelp and I found them. Guess what? Some person really answered the phone not a voicemail or recording. She dispatched a truck with two competent friendly workers within the hour of my phone call. Around here that is genius. I'm so used to people not answering their phone or when I do leave a voicemail they reply the next day that sorry they were busy. I highly recommend wizard plumbing and drain.I made a video of the two fellows in their truck in my backyard to post but apparently they do not let you post videos. What a shame.
Pushkar B.
Pushkar B.
3/31/2021
Omar Boyd showed up on time wearing a mask and followed safety protocols. He inspected and fixed the dishwasher drainage leak within minutes. He also made recommendations for other small problems with toilet flush and hot water faucet. Polite, quick and punctual. Highly recommended!
M G.
M G.
11/26/2019
Freddy was prompt and efficient. They charge a flat fee for a type of job, so I was happy to know up front what it would cost. Freddy knew exactly what he was doing. I was happy and grateful!
Daniel S.
Daniel S.
10/13/2019
Wizard plumbing came over on a Saturday night and due to a backed up sewer cleanout, snaked from the cleanout to the main sewer for $349.  The tub drain was also clogged and the plumber couldn't snake it because the trap was in the way.  For a new trap and less than 1 hour work, he came back the next day and promised a good price.  He arrived the next day and said it would be $835, which was outrageous. I paid him for the $349 for the night before and declined the additional service.

Two projects were proposed: one was completed successfully, the snaking from the front cleanout to the main sewer, and one was improperly diagnosed.  The tub drain was clogged, but there was no need to replace the trap in the line to clear the clog at a cost of  $835.  As the kitchen drain system is connected to the bathtub drain, the second plumber cleared the clog by snaking past the kitchen trap down the drain pipe at a cost of $378.  I suggested this to the Wizard plumber but he dismissed it.  He didn't take the time to properly diagnose where the clog was and how to get to it to clear.  He didn't ask any questions but simply assumed he knew what to do.
Claudia K.
Claudia K.
3/27/2021
I have used Wizard Plumbing several times in the past and have always had good service. Today, Mariano did not disappoint. He came on time, wearing a mask. He gave me two options on how to fix the broken pipe and explained everything very clearly. Mariano also quoted a price immediately for the two options.  Clean, fast, good work!
J T.
J T.
11/04/2019 12:00:00 SA
Technicians Francisco and Arturo just left my house. My experience with this company was outstanding from start to finish! Very down-to-earth, honest and do good work. The operator / dispatcher connected me with these two great guys. There are no high pressure sales tactics or anything like this. It's obvious that they are working for an outstanding employer who cares about them and their family. Thank you for fixing my water heater issues and treating your employees as family. This comes through like you wouldn't believe.
Zj C.
Zj C.
3/25/2021
Came to appointment on time. Wore mask and shoe covering. Did a thorough inspection, gave clear analysis and proposal of water leak situation. Very professional.
Avi P.
Avi P.
3/25/2021
Excellent and professional service.  Both Jay and Dan were friendly, knowledgeable and professional.  No doubt they both represent Wizard Plumbing in a very positive manner.
Caleb J.
Caleb J.
10/03/2020 12:00:00 SA
We had a great experience with wizard! They were able to make an appointment to come fix our leaky faucet very quickly, and Greg was an amazing provider. Explain the problem to us patiently fixed it after taking a couple of attempts to diagnose what the problem was, I promised that he would follow up if necessary. We couldn't have been happier with the experience and would highly recommend.
Bjorn K.
Bjorn K.
3/24/2021
Gregg came and looked at our shower mixing valve which needs repair but has no brand markings and can't be easily removed or replaced. He took pictures and sent them off to his suppliers but also recommended we get in contact with another plumber who specializes in these types of repairs. Gregg called me a few days later to make sure we'd found a solution. I'd trust Gregg and Wizard with all my plumbing at this point. It is always impressive and trust inspiring when a professional knows you need someone else and recommends them. Thank you Wizard and Gregg!
Peter J.
Peter J.
3/23/2021
Called the office.  Mo the sr. Plumber came within the hour. Finished in 10mins, and everything works. Honest Plumber.
Salon S.
Salon S.
3/23/2021
Omar was incredibly helpful! We found a leak and Omar came to fix the problem. He had to come back a couple times (not his fault) but was super responsive and helpful every time. He was professional and friendly and got the job done.
Erin C.
Erin C.
3/23/2021
Woke up to find that the dishwasher flooded the kitchen in the middle of the night - Ugh! Called Wizard Plumbing and they were able to come take a look and fix the drainage problem the very next day. Jay and Dan were super professional and I would highly recommend this local business.
Ryann P.
Ryann P.
3/21/2021
Rafael was great! This was the second time we have used them at two different homes and both times they were an excellent choice. This time we moved into a home we purchased to find one of the toilets started overflowing. They arrived quickly and fixed it easily. Masks one and everything was cleaned perfectly!
Bharat G.
Bharat G.
4/28/2019
Solved my sumo pump problem! They figured out the problem, it was not easy, but they knew what they were doing, for it done and were on their way. All with a smile as well.
D. K.
D. K.
3/19/2021
They showed up on-time with proper PPE, and listened to our problem. Miquel was able to identify the problem quickly and advised us to contact the city since it was problem they needed to address. There was no charge except friendly, professional service. We will use them again for any future problems (hopefully, not for a long time!). Thank you.
Kristi L.
Kristi L.
3/29/2019
In connection with the installation of a tankless water heater, I have worked with 7 different plumbers from Wizard in the past 2 months over 5 appointments (excluding the initial appointment to get the estimate). I wanted to post a review to share my experiences about the excellent services of Gregg and Miguel.

Gregg and Miguel have the expertise, experience and good judgment that you want your plumbers to have. Gregg has over 40 years of experience and is very resourceful and skilled. Miguel was the junior plumber, and he has such a great attitude, desire to learn and appears to be very driven and motivated. Both are professional, polite, efficient and personable.

Wizard plumbers installed a tankless water heater. On the night of the installation, water began leaking from one of the pipes. After two more Wizard appointments, there was still a leak. On the fourth appointment, the plumbers who installed it came back to fix it. After they left, it started leaking again that night. I asked if Wizard could send a different team. Wizard then sent Gregg and Miguel who assessed the problem for a few minutes and identified the issue. They went to get supplies and returned to the house. They changed the pipe to a different type of pipe, and may have done some other things. I have been monitoring the water heater for the last two days. It is dry and does not appear to be leaking!

I recommend asking for Gregg and Miguel by name if you want to get the job done correctly, to decrease the likelihood of further issues, and to avoid the inconvenience of follow-up appointments. Note that my experience is limited to tankless water heaters, but I believe that their expertise, analysis and ability to resolve issues is representative of how they work on all plumbing issues. I will ask for them for any plumbing issues that arise in the future.

Wizard is very responsive in answering and returning calls and trying to send people out right away when you have a problem. The people who schedule the appointments and answer the phones are reliable and responsible.
Linda G.
Linda G.
3/19/2021
Yesterday when our hot water heater went out, I called several plumbers.  Wizard Plumbing answered my call promptly and send out Rafael the same afternoon.  He was very knowledgeable and quickly accessed our needs.  His quote for a replacement water heater was in line with the other estimates.  Rafael was awesome, he returned early this morning and completed the job less than 24 hours after my initial call.  Rafael was professional, friendly, answered all our questions and was COVID safe and wore a mask the whole time. Will definitely use Wizard Plumbing again!
Christine C.
Christine C.
3/19/2021
Wizard plumbing once again saves the day!!! Our water heater went out and I called Wizard Plumbing - they said they were all booked up then they called and said they were sending someone in 15 minutes!! Jay came to the rescue and was very knowledgeable and knew exactly what needed to be done! He even called the water heater company to check if it was still under warranty. Long sorry short, Jay came back the next morning to give us a brand new water heater!!! You're amazing Jay!!!
Valerie S.
Valerie S.
12/11/2020 12:00:00 SA
Mariano fixed a clogged bathroom sink for me. He arrived on time, and fixed the sink in around half an hour. He also replaced the p-trap, which was old. There's also a 30 day warranty on their services. Thank you!
Mike A.
Mike A.
2/16/2017
I called Wizard because of their great ratings on Yelp. I set an appointment with them about three weeks in advance. The person put me on the calendar and said someone will be at my home between 8am - 10am on the scheduled date. I was impressed with how simple the process was.

I never received a confirmation or reminder call/text before the day of my appointment. So, I called Wizard the morning of my appointment three times. Finally at about 8:30am someone answered the phone. I asked what the ETA was going to be for my appointment. The person put me on hold then someone else got on the phone, asked how large my water heater was, then started quoting me a price. I told her that I thought someone was going to come to my home to look at my set up and discuss different options...because I was also exploring a saltless softener. She said that should still be fine but it would cost me $249 for a consultation. I told her that was never told to me when I set the appointment. I told her I was shopping around for the best price and service. She said that the $249 would be credited to the work, but if I did not use them I would lose my money.

I have worked with other contractors in the past and I never had to pay a fee for their time to learn about my needs.

I am very disappointed in this company.
Alex D.
Alex D.
04/01/2019 12:00:00 SA
It started this morning when we noticed water was backing up in our bathroom sink. I tried Drano and nothing was working. I called Wizard Plumbing and Drain at 10AM and by 2PM Francisco and Arturo were at our door. They were extremely professional and explained what was wrong and how they were going to fix it. They snaked our bathroom sink and replaced the broken brass p-trap with a new plastic piece. They did all of that in under 45 minutes and charged us a great rate. Absolutely amazing and efficient work! Would 100% recommend them to anybody who needs plumbing and drain work. This was our first time using Wizard plumbing and drain and definitely will not be our last. Thank you!
Will R.
Will R.
1/18/2020
Excellent service from Mike and Samer. We talked to 4 other plumbers and they were by far the most professional and best at fixing our issue. Thanks again to them. Would highly recommend!
Maria T.
Maria T.
12/09/2020 12:00:00 SA
I've used wizard multiple times and they are always punctual and has a lot of knowledge. They take their time to inspect and explains things very clearly. We called them to check out our laundry drain yesterday and Mo and his partner showed up. Mo did a thorough inspection including crawling down the crawl space and told us the bigger issue is the galvanized sewer pipe behind and it has all rusted out. He was able to quickly change out the laundry drain and gave us a quote for the bigger project on the spot. I Truly appreciate his thorough inspection to reveal the issue before we encounter actual problems. Mo and his crew used COVID precautions the whole visit. I would highly recommend wizard.
Josh L.
Josh L.
02/06/2017 12:00:00 SA
My main drain clogged (backed up) and I was unsuccessful at removing the clog with a snake from Home Depot.

I found these guys on Yelp and thought I'd try them out. Mario and his colleague came to the rescue on the same day. Since I had already snaked the drain, Mario suggested I install another access point to the drain at the rear of my house, closer to the sewer, so we could attack the clog. Mario and his colleague went to work and ended up digging a four foot trench in my backyard to access the drain line. Mario's colleague found that my drain was clogged by a huge root inside a 50 year old clay pipe. They replaced my pipe, installed an access joint, and sealed everything up! Very efficient and good quality work. Highly recommend them!

So far, everything is draining great!
Lixin S.
Lixin S.
3/14/2021
Very professional, helped to clean up the clog, gave us tips and also figured out the root cause with next steps.
Kevin H.
Kevin H.
6/27/2018
I called Wizard plumbing in the early morning because of a plumbing problem in the toilets.
They answered the request pretty quickly and sent one of their plumber, Mo, to us. Mo did a good job to locate the problem and took care of it. We will definitely consider to use his service again!
Will H.
Will H.
12/06/2019 12:00:00 SA
Christian, of Wizard Plumbing and Drain,  came to deal with our toilet, which had begun to be smelling of sewer gas.
 He replaced the damaged wax ring, reset the toilet, and thoroughly cleaned up everything. And explained  clearly the problem.
good work well done!
Greg M.
Greg M.
9/15/2020
Fantastic service today from Gregg (Triple G)! Just needed a super stuck garden hose removed from a spigot. He had the right tool for the job and took care of it quickly. He also then applied Vaseline to prevent the new hose from becoming stuck as well. And to boot he ensured that the other end of the hose was properly connected to the storage wheel. Plus he was very friendly and there was no charge for such a short visit. Highly recommend Wizard!!
Ed A.
Ed A.
10/08/2020 12:00:00 SA
Excellent and fast service. Greg did a great job and showed off his MacGyver skills! Thanks to Wizard for another job well done.
Judy C.
Judy C.
03/10/2021 12:00:00 SA
Gregg Dolling arrived  just a few hours after I called, to fix a leaking garbage disposal, masked and respectful of social distancing. He quickly found  the throat collar  was loose, tightened it , estimated another needed repair cost in less than 5 minutes, and left without charging for the estimate and quick repair! Will certainly call Wizard again to do the work, and appreciated the promptness and professionalism of the work!
Anna E.
Anna E.
03/09/2021 12:00:00 SA
My husband and I want to give a huge thank you to the folks at Wizard.  They have never disappointed us with their great service.  Today Manny and Israel came out to work on our bathroom drains because we had been having problems with standing water.  They did a super job of replacing some very old corroded galvanized metal drain pipes in both bathrooms.  This was a BIG job and they went right to work on this problem, replacing the old corroded pipes and even replaced our old utility sink near our washer (which was falling apart) with a new one.  We sincerely appreciated Many and Israel's hard work and will not hesitate to call up Wizard in the future for any other plumbing or drain problems.  Thanks guys!
Eric K.
Eric K.
03/09/2021 12:00:00 SA
Dan and his colleague (I'm so sorry I'm forgetting the name!) We're awesome. Masked, safe, timely, clean, hyper efficient, excellent communicators, and very fair.  I need six stars!
Stella C.
Stella C.
12/01/2020 12:00:00 SA
We have used Wizard Plumbing several times and we are happy with their service every time!  Miguel was able to come out the same day and find out what's wrong with our leaking sink.  He was courteous and provide a very reasonable quote
John B.
John B.
1/28/2017
after having my crawl space flooded - a horrible nasty, toxic mess - i had Wizard come out to inspect and see what the cause was.  turns out all of my sump pumps had failed and the piping was not sufficient to handle the work.  Jon and Daniel worked for two days straight and fixed everything.  they worked hard, were incredibly pleasant, clear about the costs and estimate and texted me with updates.

they were super; great guys, great service and totally professional.  i highly recommend them to anyone needing plumbers or drain work.  a rare find.  A+++!!!
Chris V.
Chris V.
6/26/2019
Jon showed up at the designated time and promptly diagnosed the problem. In this case, it was a leaky toilet. As a dual flush it exceeded my plumbing skills. John tried a couple of simple fixes and fortunately one of them worked. Reversing a seal cleared up the leak for now. He  noted that replacement parts for my model of toilet are hard to find,  suggested I try to track one or two down in order to avoid total replacement in the future. He was kind, helpful and refused to take payment for such a minor fix.  I have a new plumber For future needs!
Jason L.
Jason L.
11/30/2020
I had an issue with my garbage disposal and Greg was my tech. Greg was highly responsive, great at communicating, and punctual. I would recommend Greg to other customers and would give him 6 stars if I could.
Cali M.
Cali M.
08/06/2020 12:00:00 SA
Just had the most amazing experience with Wizard Plumbing. Both Arturo and Francisco came over to help fix a faucet issue. They were incredibly knowledgeable and worked fast. It his is out second time using Wizard and I truly think they are the BEST!!! Thank you
Jennifer B.
Jennifer B.
11/27/2020
Wizard came within a few hours of my call to unclog a washing machine drain that had backed up into the house. They were friendly and professional and didn't complain once about having to go into the crawlspace. They were also great about cleaning up before they left. Will definitely call again.
Karry M.
Karry M.
11/26/2020
Greg was awesome, he showed up on time , fixed my problem in 20 minutes and even offered me a discount. On top of that, he's a funny guy and will tell you a few jokes. Made the best out of a bad situation.
Tom L.
Tom L.
03/06/2017 12:00:00 SA
Your service is so awesome. On time , great work , cleanup and very personable. Johnny went above and beyond in taking care of our needs. He spent some extra time helping us figure out the source of a leak and gave us a great recommendation on a service to help us rectify it. This is our second time using your service and to be honest with you we were just as pleased with your TLC as before. There is no one better then you and your employee Johnny. If you need great plumbing service Wizard is your call!
Tom & Christine
Burlingame
Christina W.
Christina W.
09/11/2020 12:00:00 SA
My water heater broke yesterday. The pilot light wasn't working and I called Wizard Plumbing. Within two hours, a technician (his name is Gregg from Brooklyn!) was able to come to my house. Thankfully he had the parts to fix the pilot light. He was very friendly and was happy to describe what he was doing to fix the pilot light. Thank you Gregg for such excellent service!
D W.
D W.
03/03/2021 12:00:00 SA
This initial free-estimate visit for a leaky laundry water hookup was simple and helped alleviate some stress.  Jay arrived right at the start of the appointment window, wearing a mask and uniform.  He was very professional and courteous as he assessed the problem and explained what needed to be done.  Jay was able to tighten the fixture to slow the leak for now and said he can return to replace the fixture if the apartment complex can shut off the main water line.  He even stated that Wizard can coordinate with the apartment complex to accomplish this.  Although this initial visit was quick, Jay was helpful and professional, and I plan on calling Wizard again once I can coordinate with my apartment complex.
Ann P.
Ann P.
03/03/2021 12:00:00 SA
It's been one plumbing problem after another in the past 18 months, but the guys at Wizard have been great.  Quick response, excellent work every time.  Highly recommend.
Philip M.
Philip M.
03/01/2021 12:00:00 SA
I had a shower faucet handle that came off and was not easy to screw back on. Wizard scheduled a free estimate appointment. Gregg showed up on time and was able to diagnose the problem and give me an estimate on the spot. It was a fair price and he was able to remove the housing and reattach the handle in just a few minutes. Gregg and his partner were both wearing masks so there was no issue with safety.
Bob P.
Bob P.
03/01/2021 12:00:00 SA
I was having trouble clearing a shower drain and after many tries with a snake, it was time to get some help.  Wizard Plumbing and Drain is my go-to plumber.  Miguel showed up during the time window specified and got to work helping me with the shower drain.  He was wearing a mask and kept a safe distance (COVID).  He understood the problem that I was having and went to work to solve it.   He fixed the problem and I am grateful.  When I need help with plumbing, it is nice to know that there are honorable people to help out.  Thank you!
Richard S.
Richard S.
03/06/2019 12:00:00 SA
We had a sudden backup of our sewer lines which we discovered Friday night.  Saturday morning I called a number of places and Wizard was able to come out later that day.  Arturo and Francisco did an incredible job.  Given that we didn't have a cleanout, they worked in our crawlspace to unclog our main sewer line.  This was really hard work and required them not only bringing in heavy machinery to unclog the sewer line.  But they also went out of their way to capture the sewage water and prevent it from pouring out under the house in the crawl space.  A previous plumbing company had come earlier and indicated that he would need to come back in several days after the water had drained... which meant no flushing or putting anything down the drain for days! I can't speak highly enough about the work that Arturo and Francisco did.  They explained everything along the way and made sure that I understood every step of the process.

Thanks guys for helping us out of a tough spot!
Jared L.
Jared L.
6/17/2019
Franco and his crew were great. They completed a big job at my home replacing some very old pipes that were completely clogged. They were very prompt and courteous as they respond quickly and kept me well informed on what was going on. The work was very professionally done. I would call them again if I run into any more issues, but doubt that'll happen.
Awesome Girl S.
Awesome Girl S.
2/28/2019
NOPE they do not deserve 5 stars . They gave us a ridiculous estimate for a simple repair on a clogged toilet for $2300. Always get a second estimate as we got it fixed for $300.00 plus they left their work messy . this said be careful in hiring these people who seemed to not know what they were doing.
Laurent S.
Laurent S.
12/26/2020
Christian was the best. He came to our rescue right when we needed it. Our issue was no small deal and he took the time and patience to fix it. He would not quit! Highly recommend Christian and the Wizard team.
Honglian Y.
Honglian Y.
7/19/2019
We had two slow filling toilets. I called Wizard Plumbing and Drain. My phone call was immediately picked up, and an estimation session was arranged on the same day. Majid came over and explained throughly the causes of the problem. He also let us know what types of toilets we can get and the estimated cost. Finally, we decided to replace both toilets. Majid and his helper Moe came over the second day. They were very friendly, patient, and worked very efficiently. Within two hours, our old toilets were removed and the new ones were installed. We are very happy about the service!
Connie L.
Connie L.
11/16/2020
I had a great experience with Wizard Plumbing and Drain. The master bedroom bathroom smelled like sewage. I called our usual plumber. He suggested to recaulk the toilet but did not bother to look in the crawlspace. Needless to say, recaulking the toilet did not solve the problem. I then called Wizard Plumbing. Miguel came out to do a free evaluation. He went into the crawl space to evaluate the pipes. He was able to diagnose the problem to an improperly installed vent pipe. Couple of days later, he came and fixed the problem. The bathroom no longer smelled like sewage. Miguel was courteous and patient we me as he answered my questions and addressed my concerns. I am keeping his card for any future plumbing needs. Thanks for the great job!
les c.
les c.
2/22/2020
Great service from Mike and Sam!!!! to replace an old toilet.
They are very efficient, knowledgeable and polite!!
Great plumbing company to deal with!!!!
Avneesh S.
Avneesh S.
6/22/2019
Knowledgeable, polite technicians who take pride in their quality of work.  I had a small job - tightening a sink drain. There was a mix-up from the scheduling department and about service required. As a result the technician waived all fees, and still stood by the work warranty.  Very professional.
Phil K.
Phil K.
5/18/2019
Fast service in San Mateo. Two guys arrived, checked out the issue, and advised me on the approximate price before doing any work. Not cheap, but I only waited 30 minutes.
Patrick F.
Patrick F.
01/01/2017 12:00:00 SA
I wish I could give a higher rating. They were polite, courteous, efficient, and reasonably priced. Overall, they did an incredible job. After a considerable amount of shopping around for plumbers, Wizard Plumbing will be who I go to in the future.

Compared to the colossal failure of a company that is Bayshore Plumbing, Wizard Plumbing did everything right. They arrived in a timely manner on New Year's Day. Even on a holiday, they provided a professional and positive experience. The quote was accurate and completely reasonable, especially compared to Bayshore. Bayshore Plumbing wanted a base rate of $900 to, essentially, put a band-aid on a broken bone, where Wizard Plumbing wanted $350 to appropriately diagnose and fix the entire issue. Great job guys.
Linda W.
Linda W.
12/30/2016
Nicest guys and quality work.
We had to have our whole sewer line replaced. Gulp.  They did it effectively and on time.
Too bad these guys don't also work in other areas like electrical, building, etc.
Linda T.
Linda T.
07/12/2020 12:00:00 SA
Excellent customer service.  Technicians Mike and Sam examined and explained my kitchen clean out drain situation.  They were very professional and honest.  I would definitely contact Wizard Plumbing again.
Mary M.
Mary M.
8/27/2015
I got my Smile & Sanity back!! Thanks to WIZARD PLUMBING AND DRAIN in a matter of an hour))))
Freddy & Francisco (the A team) made an amazingly job!!! Thank you guys!!! I will definetally keep your number  handy.  MARY M
Pedram A.
Pedram A.
2/17/2021
I have used Wizard Plumbing a couple of times now. Great response time and timely service. I would use them again and highly recommend them.
Rob C.
Rob C.
2/17/2021
Francisco & Anthony showed up promptly and fixed a noisy pipe issue which had been bugging us for months, in minutes. Truly Wizards! Wish I'd called sooner!
Sue K.
Sue K.
11/11/2019 12:00:00 SA
When Gandalf and Dumbledore showed up, we were not sure the extent of the problem. These guys were awesome... they determined what we were dealing with, they were prompt and efficient. If the need arises again, we look forward to calling them again. Thank you so much for your help.

UPDATE:
We have used these guys a number of times after our initial review. Not disappointed. This last time we discovered a leak somewhere in our pipes that head to the street, at noon on a Sunday. Called them expecting an appointment in the next few days. They came that night, figured out the problem and had it solved in minutes. Really reasonable price too. Really glad we found them on Yelp.
Hari B.
Hari B.
12/19/2016
I have used Wizard several times. They are always prompt and reasonable and do a great job.

I just called them for fixing a couple of leaking faucets.
They were able to take care of it and as usual
prompt and service with a smile.

Recommended.
David S.
David S.
09/01/2020 12:00:00 SA
Enjoyed working with Gregg throughout the process of fixing up our water heater. He came by three times until it was complete, each time was punctual, and was fair with pricing.  Hope I don't see him again for three years until next scheduled service, and yet if we have any other plumbing needs in the interim I'll request his help. Thank you Gregg!!
Mateo P.
Mateo P.
3/27/2021
We had a clogged garbage disposal and called wizard plumbing to help fix the same. They said they would be able to come on the same day. Mariano  was able to come inside 2 hrs and looked at the issue. He then was able to use his tools including the snake machine was able to clear it up in good time. He also cleaned up the area after completing the job
Russ B.
Russ B.
12/11/2020 12:00:00 SA
Had a toilet back up, called Wizard, and they came out the same day. The job was harder than any of us expected; even snaking didn't resolve the issue. Making a long story short, turns out there was a screw going through the middle of the drain pipe, and over time stuff was accumulating on top of the screw. The guys lost 2 of their snakes in the process due to binding up on that screw, which was unfortunate. But they persevered and got the clog cleared. Big hats-off to Christian, Samer, and Josue for pushing through a tough job over several days, being good sports about their damaged equipment, and giving me a fantastic price given the amount of labor this took.
Mason M.
Mason M.
05/06/2019 12:00:00 SA
Helped fix and replace sump pump. They answer their phone and respond right away. Great work thank you!
O S.
O S.
02/06/2020 12:00:00 SA
From the moment I called and when Miguel and his partner came to our house I felt the trust and the honesty.  Showed up exactly when expected and completed the job. Both was really kind good at explaining as to why things were happening, friendly, efficient, helpful, and even great with our dogs. Both made sure to explain everything service was cost effective, fast, courteous and definitely solved a major plumbing issue!
I wish I can give 100000 stars. Best Plumbing has been the most outstanding plumbing service we have ever received.  

We would highly recommend them to friends, family, and anyone else in need!
Karen G.
Karen G.
02/04/2021 12:00:00 SA
So happy that I found Wizard and they were able to send out a plumber the very next day.  Sam arrived at the designated appointment time frame and was very friendly, professional, knowledgeable, and thorough in investigating our problem.  And, yes, he was masked up! Sam explained what the causes of our concrete upheaval could be from and provided us with an estimate.  Sam was awesome and the ladies I talked to on the phone were friendly. I so appreciate a friendly person on the phone because I feel they set the tone of the company. Great job, Wizard Plumbing and Drain - thank you.
Paul W.
Paul W.
02/04/2021 12:00:00 SA
I had a leak in faucet and a pipe under sink. Gregg came out and gave me a free estimate. It ended up being the best price out of the three companies I called. Some will want to charge you $160 just for giving estimate. Don't do that! Call Wizard Plumbing for the best price. Gregg did excellent work and replaced my faucet, garbage disposal, and t-bar pipes. He didn't charge me for disposal because it didn't start leaking until after they replaced pipes and I told him I couldn't afford to replace it so they need to fix it. He said it would be cheaper and faster just to replace it than repair the leak. Excellent customer service and work. Highly recommend.
J C.
J C.
4/18/2019
Gregg was a miracle worker! I had a faulty shower with temperature issues. Gregg fixed it in no time. Coordinating the appointment was super easy with the office and they were very helpful while I had to coordinate with my nightmare of an HOA. Gregg had the best attitude and I definitely trust that I was in good hands. Thank you Wizard Plumbing! You guys were all amazing!!
Happy F.
Happy F.
1/25/2019
I highly recommend Wizard Plumbing! Jon came out to inspect our plumbing and give an estimate for repairs. This guy is very very skilled and dislayed a level of integrity that I greatly appreciated. Our plumbing is up and running because of Wizard Plumbing. Call them you won't be disappointed!
Michelle P.
Michelle P.
12/29/2016
John and Johnny were GREAT! On time, professional, worked quickly, reasonable price, and cleaned up after the job was done. (Bonus points for the recipe advice! Thanks again John :)

We will definitely call them again if / when future work is needed.
Bill G.
Bill G.
11/22/2014
Steven and his Team were Fantastic.  He was referred to us by the Ramirez's in San Carlos.

We had a back up about 2 Months ago and we knew that we were just one random flush away for a big messy problem.

With Thanksgiving and the ensuing Day After activities in the Porcelain Reading Room just around the corner we wanted to be proactive and after shopping around a bit decided to call Steven.

They showed up at around 10:15 AM and were totally wrapped up and out of here by 7 PM.

If you have been contemplating replacing your Clean Out you can save yourself a lot of time and $$$$ by calling Steven at 650-843-9911.

They do provide 24 Hour Emergency Service but why Fool Around.  Call Steven today and see if you agree that Wizard Plumbing and Drain doesn't provide you with the Friendliest Service, Highest Quality Workmanship, and all at Very Reasonable Rates on your Plumbing needs...

You will be Happy you did...

P.S.  The Trenchless System that Steven employs is truly amazing.  No more digging up what seems like the whole yard in getting the job done.  Wizard is State of the Art
Amanda C.
Amanda C.
05/08/2019 12:00:00 SA
I had a great experience with Wizard Plumbing! My toilet was leaking, and I needed a quick fix. Manny and Isaac were great. They came on time, gave me a thorough explanation of the issue, fixed it in less than twenty minutes and made some recommendations for the future. I would highly recommend them if you have any plumbing issues. I will be using them again (hopefully not any time soon though ;).
Katrina G.
Katrina G.
8/28/2019
Great service and out within the hour for our clogged kitchen sink!  Husband had worked on it since the previous evening and could not get past 25', plenty of enzymes...time to call the plumber!  Jon cleared the clog with the 75' snake and magic, we are back using the kitchen sink.  Thanks Wizard Plumbing!  Affordable and worth the headache and time it was taking to get this cleared.
Erin L.
Erin L.
05/05/2017 12:00:00 SA
My faucet head randomly detached from its hose and it was stuck down in the fixture and I could not screw it back on. I called Wizard plumbing to schedule an appointment. They came out, had it fixed in no time, and didn't even charge.
Wonderful service. I've used them before for things and will continue to in the future.
Marianna S.
Marianna S.
1/27/2021
Our water heater malfunctioned and we could not figure out how to fix it ourselves.   We called Wizard and they were able to send someone within a few hours (BTW, the front-desk person is super-friendly and very easy to talk to).  Gregg arrived promptly and kindly explained and fixed the problem within minutes.  Very happy with the service we received!
Laura A.
Laura A.
1/27/2021
Gregg was great! He fixed the broken fixture in a short time, and it is still working one week later. Thanks, Gregg!
Dee Dee G.
Dee Dee G.
11/10/2018 12:00:00 SA
Excellent, professional service!  John did a thorough clean out of my sewer and discussed potential future issues with me.  I recommend you call them for great service!
CJ J.
CJ J.
1/25/2020
After reading many reviews on Yelp, I decided to hire Wizard Plumbing when my garbage disposal and leaks from its connecting pipe that broke off. I was able to get appointment for the next day. Customer Services personnel over the phone was very friendly and professional.  Francisco and Gerardo came promptly a few minutes after the designated hours next day.  Francisco explained that the drain was almost clogged and needed cleaning, and there were two solutions and their costs. We agreed that snaking was more of an immediate solution for the clogged drain. He gave me a quote totaling $645 for cost of labor and some parts to install the disposal which I've already purchased.

Francisco and Gerardo were courteous and friendly, and they worked efficiently and left no mess on the floor or the underneath the sink.

The only negative point which caused me to give 4 stars vs 5 was that the air gap broke off from its top part during the process of reattaching a hose from the disposal.  They would need to charge me an extra for the part  to fix it. I felt like it should have been fixed without any more charges since it was broken while they were already working on it.
Sandy B.
Sandy B.
1/23/2021
It was easy to make a same-day appointment.  Miguel showed up on time and was so helpful.  We thought my mother-in-law's house had a leaky pipe, but he was able to identify the problem quickly and fix it.  We will definitely use Wizard Plumbing and Drain again!
martin k.
martin k.
04/09/2019 12:00:00 SA
Freddy and Jesus came out on time and helped me figure out how to turn off the water to the old rusted, steel irrigation system around the home.
Now I can finally start digging safely.
Brett H.
Brett H.
2/25/2019
My best plumbing experience, by far.  Steve, the plumber from Wizard, absolutely fantastic!  I don't say that easily.  
Steve replaced the toilet and fixed a leaky faucet.  Steve and his assistant were super about keeping the house clean.  They were also super patient w/ my many questions.  The cost was very reasonable and a 1 year warranty on work and parts included.

I highly recommend Wizard plumbing, exceeded my expectations in every way.
Austin S.
Austin S.
11/23/2018
The five star reviews that you see are all accurate! We had trouble with our drains and a sewer back-up on and off for months. The situation got worse over the Thanksgiving holiday. We had gone with another company previously and while waiting for them to come back out, we decided we needed help asap and called Wizard Plumbing. Jon came within a few hours and was a life saver. He was running a bit late but the dispatcher called to tell us that and John even gave us a discount on the service. He was professional, friendly, and best of all explained the problem in a way that was easy to understand and made sense. He even showed us the problem with the camera. He fixed the immediate issue which allowed us to use our water again and told us our options to mitigate future problems. Thank you Jon and Wizard Plumbing!
James T.
James T.
06/07/2019 12:00:00 SA
Our hot water heater had rusted through and started flooding the basement. By the time we caught it, there was 6 inches of water on the ground. I gave Wizard a call at 3pm on a Thursday, and they had someone out by 4pm.

Manny and Isaac were great. They quickly evaluated the problem, provided a reasonable quote, and got to work evacuating the water that evening. Manny promised they would be back at 9am the next day to take out the old water heater and install the new one, and sure enough: he and Isaac were there at 9am sharp. They finished the installation by noon, and then spent the next hour cleaning up, making sure everything worked, and helping adjust water flow issues throughout the house. (I didn't even ask them to do this!)

Overall, solid five stars for the speed and quality of service.
Amy L.
Amy L.
10/11/2020 12:00:00 SA
Water tank running on a Sunday.  While trying to shut off water to the toilet, broke the angle stop shut off knob. Contacted Wizard for repair.  Gave a two hours waiting window.  Miguel showed up within the waiting period.  He was friendly and fully protected with mask and shoe protectors upon entering my home to fix the problem.  He was efficient and suggested signs to look for if future problems occur.  After replacement of the shut off knob and flapper, he left the bathroom just as clean as prior to his repair work.  Wonderful service from my initial call to getting my problem resolved.
Brittainy S.
Brittainy S.
10/09/2020 12:00:00 SA
We finally found our go-to plumber!! Greg was amazing, polite, efficient and all around pleasant.  He quoted us upfront, shared all of our options and was in and out in less than 30 minutes.  He actually saved us money because we had requested some work done thinking it was a job for a pro and he instead showed us how regular maintenance will resolve the issue.  Booking was easy, service was easy, price was just right.  All around, excellent!
Amy G.
Amy G.
8/13/2020
I reached out to this company through YELP and was contacted immediately to set-up an appointment for a visit and quote. It was scheduled and took place THAT AFTERNOON. Although we haven't yet decided if we will hire them or try to do the work ourselves, we were completely floored by how friendly, professional, and informative GREGG  was during our appointment. Thank you, Gregg, and Wizard Plumbing for the best experience with a company like yours ever!!
Sally C.
Sally C.
1/14/2021
Mike came out during the appointed 2 hour window, performed a free camera inspection of the sewer lateral, and declared it up to code and in good shape.  He didn't try to sell me anything else. He recommended keeping the pipes clean by running hot water once per month. He and his partner were friendly, communicative, and efficient.
Alberta L.
Alberta L.
04/08/2019 12:00:00 SA
If I could give this company ten stars, I would! They were very quick to send professionals over to our home, who gave us a quote for our leaky shower!

The two professionals, Mariano and Miguel, were absolutely amazing! They knew what the problem was and patiently explained what they needed to do to fix the situation. They needed to order the parts, and once they received it, they came to our home to next day to fix the leak!

Thanks for the amazing job well done!
Elizabeth L.
Elizabeth L.
10/07/2020 12:00:00 SA
I had a great experience and was grateful to get my service done the same day.  I called in the morning and was given the 3pm-5pm window and he arrived just shortly after 3pm. Mariano was very kind and explained the potential problem leaking onto my carpet. He offed to fix the problem right away and finished within an hour and the cost was very reasonable. To add for safety precaution, he wore a mask (as I did) and foot covers over his shoes. This was my first plumbing issue and he made it very easy.
John L.
John L.
10/30/2018
Steve Mcallister from Wizard Plumbing was recommended to me by a friend. My main line was backing up and Steven came over to take a look. Steve helped me first by trying to snake out the clog and later we found out that my orangeburg material main line pipe was at the end of its life - needed to be replaced. Steve and his team replaced 25 feet of mainline orangeburg pipe with new 4 diameter HDPE (flexible plastic) pipe via trenchless pipe bursting from the front of the house to the sidewalk next to the street and installed a new sewer two way clean-out in front of my house. This work required digging only two holes in our front yard: a 5' deep hole in the driveway in front of the house, and a 7'+ deep hole next to the sidewalk by the street instead of one long trench. They finished up by re-filling the holes and did a great job patching up the hole in my driveway (did not do a sloppy/rushed job at all). This was all done in one day!

What I like most about Steve is that he always takes the time to explain things to you and he's honest, direct, and straight to the point. What also stood out the most to me is that Steve breaks down the situation and gives you options - talks about pros and cons. He never tried to pressure me and just wanted me to understand the situation so I felt comfortable in deciding my next step of action. Steve is an extremely experienced guy which you can tell once he starts explaining things to you or talking about what he has seen/done from his 10+ years on the job.

Pricing can be real heartbreaking especially when you have a plumbing emergency issue - you're at the mercy of the plumber. Steven quoted me a very fair and good price for the job - cheaper than the competitors. My next door neighbor even agreed they gave me a very reasonably bid for the job. After talking to Steve for a bit he mentioned he always keeps his pricing fair and never throws out absurdly high bids since he wants customers to be happy and for them to able to recommend Wizard Plumbing again - that's why they've been in business for many years.

I can't speak highly enough to the personal service, attention to detail and the work that Steve and his hard working team of three did throughout the entire process. Ask for Steve!
Tuan N.
Tuan N.
04/05/2019 12:00:00 SA
I had a fantastic experience working with the team at Wizard Plumbing. They were prompt, explained the issue I had with my shower head and were able to get the parts needed to get the job done. I love the transparency provided for the cost, what work needed to be done and how they were going to do it. Excellent, excellent work from these guys and would gladly recommend my family and friends to them as well!!
Nikhil V.
Nikhil V.
11/14/2020
We noticed that the pipe under the kitchen sink was leaking. We called Wizard plumbing and they sent Miguel under the hour. He inspected our sink and found out within minutes that there were no plumbing issues. Turns out, our faucet was loose and just needed to be tightened . Due to the simple nature of this problem he did not charge us. His honestly and professionalism won me over and we will be happy to use them for our future plumbing needs.
Christian B.
Christian B.
2/24/2018
These guys are pros. Our gardener accidentally broke a PVC pipe connected to our water main Friday evening (trying to shut off the water to fix a broken irrigation pipe), causing massive flooding issues (which the city was able to shut off, but we needed to fix).

Wizard Plumbing took our call Friday night and had someone out Saturday morning. They replaced the broken part with copper ensuring the same issue would not happen again, were friendly, reasonable, and super professional. On my preferred list and highly recommend.
Catman D.
Catman D.
07/09/2020 12:00:00 SA
I've employed them for the past few years, and have found them to be responsive and quite prompt. Some of the technicians are not very good, but others are outstanding. I've found Greg and Manny, in particular, to be absolutely stellar -- professional, and thorough. The five star review is for these two gentlemen, and the dispatch staff. I recommend Wizard with this proviso.
Jennifer L.
Jennifer L.
01/07/2021 12:00:00 SA
I highly recommend Wizard Plumbing and Drain! Our shower temperature was fluctuating wildly and our toilets weren't quite flushing properly after an attempted do-it-yourself repair. Gregg addressed both issues in one visit, even though we hadn't asked for the toilet repair in advance. He was very knowledgeable, and happy to explain what he was doing along the way. He'd had valve handles in other units in our HOA break off in the past, so he was cautious when turning off those valves and made sure not to attempt it later in the day when the supplier would be closed and he wouldn't be able to get a replacement handle. He was friendly and cracked jokes, but was also very respectful and wore his mask properly at all times. And the price was very reasonable. We are fans and will call Wizard and request Gregg for any future plumbing needs!
Alan H.
Alan H.
01/04/2021 12:00:00 SA
Wizard plumbing came last week to replace my kitchen sink strainer. It had a minor leak which could have become a bigger problem if not replaced right away. I contacted them on Sunday and they ask if it was an emergency. I responded no but would like an estimate on the cost for the part and labor. I decided the price was reasonable and the job was completed on the following Tuesday. The technician was very knowledge and the repair was completed in a very short time. I would highly recommend them to others.
Debra K.
Debra K.
04/09/2019 12:00:00 SA
Customer service was extremely professional and promptness was impeccable. I would highly recommend them for your plumbing needs.

Debra
Fair Oaks, Ca
Louise R.
Louise R.
04/05/2019 12:00:00 SA
Josue and David were extremely professional and informative.  They took the time to help us with a different issue, when they didn't have to.  Highly recommend.
Kevin L.
Kevin L.
9/25/2019
We have a home we just purchased which has needed a few repairs big and small.  We were referred to Wizard through our realtor and they are as good as advertised.  We've had Bryan and Steve help us on separate occasions and they've been prompt and honest.   I would happily recommend this business.
Wei-Ching L.
Wei-Ching L.
02/11/2020 12:00:00 SA
Wizard Plumbing Rocks!!! Consistent and efficient services through many years since I was with you. Particularly thanks Mo and his partner replaced the shutoff valve and kitchen faucet for me. They also identified the potential issue for my main shutoff valve which will be on schedule to be replaced. If you have any issues of plumbing, this company is the right one to go, not only the reasonable prices, but also honesty and fantastic services!!!
Robert C.
Robert C.
10/27/2018
Had our kitchen/bathroom line backup on a Saturday and called with questions. They got back to me in about 10 minutes and answered all my questions and gave me what I thought was a very reasonable quote especially for the weekend. Jon their plumber was at the house in less than an hour and fixed the problem in less than 30 minutes. He was very friendly and professional. I highly recommend
Jovi P.
Jovi P.
8/30/2019
Will be my go to from now on for any plumbing issues.  Had a leak in my bathroom sonk, they fixed it in 2 minutes, was just some nuts that needed tightening.  They did it free of charge, highly recommend!
Ann B.
Ann B.
6/25/2020
We needed a toilet replaced and had our regular plumber come by to give us an estimate. It was $1200. Not kidding. So I put out a request on yelp and they sent it to 5 nearby businesses. Wizard responded quickly, gave me a MUCH more reasonable range to replace the toilet, AND said they could come by within the hour! They came and gave me a solid estimate which was 1/4 of what my usual plumber gave me. They went ahead and did the job and were out of here in 1/2 an hour. Miguel and his partner were fabulous. Professional, on time, friendly, courteous, COVID aware, and did the job and cleaned up nicely after. And all in the span of 2 hours on a Thursday afternoon start to finish. I've got a new plumber now. Thanks Wizard!
Bertram C.
Bertram C.
3/29/2019
Josue and Jimmy were great - very professional. A really kind and thoughtful team.

My sewer lateral was stopped up. I called them at 8:45pm on a Friday night and they took my job as the last job of the night even though they technically closed at 9pm. They use a camera to go back up into the house as well as out into to the clean-out at the sidewalk. They also checked every bathroom and tub. It ended up being roots intruding into my sewer pipe and the clog actually cleared itself while we were inspecting.

They were so gracious - they didn't charge me even though they came out because they didn't do any work other than inspect.

Thoughtful, detailed-oriented, and professional  -  I will definitely call them again for help.
Nancy H.
Nancy H.
10/30/2020
Danny came out to our place a little while back because an old water heater was leaking. There was a unique set up that the former homeowner had arranged of a point of use attached to the tankless in the garage. The tankless, despite being about 20yrs old, is a Bosch that still works fine. It was challenging to separate the two due to corroded connectors but he did a great job. Oh, this was after we'd called him back from the day before when he gave us a free estimate and told us our options. Plus, he's a great, personable guy.
Lara B.
Lara B.
3/25/2019
Gregg and Renan did a great job installing my new water filter system. They were fast and also helped with a few other minor issues that they found.
Ashnit P.
Ashnit P.
10/28/2020
I would like to give Christian Urbina 10 stars if we could. Christian arrived way before the appointment time, he was very professional, friendly, wore a mask, followed all the CDC guidelines. It took him a minute just to look at the problem on the toilet and he fixed it right on the spot. He showed me how to correct the flush valve for future and didn't charge a thing. Very very pleased with the five star level of service provided by Christian! We need more of Christian on the Team! Thank you so much for service.!
jim o.
jim o.
10/26/2020
we called Wizard this morning to see if we could have somebody come look at a new leak under our kitchen sink, along with a few other plumbing things we had neglected around the house for a while.

they gave us a same-day appointment for an estimate, and when Manny & Israel checked it all out, they said that they could get to work right then and there.

these guys were great! explained all they were going to do up front, the costs for everything involved, and then worked very quickly to complete it all. super safe with the covid precautions too! all around, superb
Nicole E.
Nicole E.
3/14/2017
I can't recommend this company more highly.  My neighbor told me about them, and she was right -- I was beyond impressed.  I had to call on a Sunday, and the receptionist (Tina) answered right away and was so helpful.  I ended up scheduling for them to come out the next day (because Sundays do have a higher cost, of course, and it wasn't the WORST emergency).  

On Monday, Steve and his crew were prompt, courteous, and quick to get to work.  Steve is straightforward and enjoyable to talk to.  He is passionate about his work and so great at explaining everything patiently, honestly, and in an empathetic way that makes you feel that you and your situation are really important (not that he doesn't see these things ALL. THE. TIME!)

The pricing was right and he and his crew worked fast.  They cleaned up everything perfectly and quickly.  There is a 6 month guarantee on the work they did for us, but I really believe that they did a quality job and we certainly won't need to have them back for this issue.  Very knowledgable, explained our issue very well with the water pipes, what we cover as home owners versus what the city would ever cover, etc.

Highly, highly recommended for honesty, comfort, reliability, efficiency, and just great people to talk through all the issues when you're faced with crap. (No pun intended).  :)  Thanks, Steve, Tina, and everyone else!
Isaac C.
Isaac C.
10/22/2020
I had a drain clogged problem and called Wizard this morning. Leo came by on time and he was very helpful and professional. He quickly found out where the problem is and fixed it in a very efficient way. Leo saved our day. Would recommend this to our friends.
Fernando C.
Fernando C.
9/28/2018
I recently bought a Toto Washlet bidet and had spent several hours and few trips to Home Depot, trying to prevent it from leaking. I eventually gave up, and decided to call Wizard Plumbing. Greg showed up within the scheduled 2-hour window and fix the issue within 5 minutes. He even helped install a second bidet, for a very reasonable fee. Later that day, one of the bidets was slowly leaking, but Greg came back the next day to fix the issue completely. The entire process was smooth and I'm glad to have found a great plumber for future plumbing issues.
Stef P.
Stef P.
10/22/2019
And again Wizard Plumbing excels. After discovering a hole in my sink pipe, Gregg was onsite in only an hour. While I have to pick out some new fixtures before he can finish the repairs, he mentioned that he can also replace my broken thermostat that I was complaining about. This is how they roll - they're fast, easy to work with, and helpful as heck. I'm definitely a loyal fan.
Preston M.
Preston M.
1/30/2020
Shower was mega clogged and started overflowing. Bryan and Ivan came by, were super nice and friendly, and took care of the clog in a matter of minutes. They showed up on time, finished in an efficient manner, and were extremely friendly and professional. Will definitely be using Wizard Plumbing for any future plumbing needs.
Mok 3.
Mok 3.
09/11/2020 12:00:00 SA
This is my first time with wizard and had very good experience. Mo and his co-worker came for the appointment and diagnosed the problem very carefully. If I had problem in the future I will use wizard again! Very good and honest people.
Wang X.
Wang X.
10/18/2018
Called on a weekday morning around 11 for the slow drainage in my shower room. Freddy and his buddy came at 1pm and was able to fix the problem quickly. Freddy also cleaned my sink stoppers and taught me how to prevent blockage by pouring vinegar and boiling water. Highly recommend their great service!
Robert N.
Robert N.
12/14/2020
Quickly responded, set up an appointment, provided quote, came on time, quickly explained the project, and completed quickly.  Excellent service!!!
Bianca D.
Bianca D.
8/29/2016
Steven came out (earlier than originally estimated) yesterday (a Sunday) to our home, for free, to give an estimate for repairing/replacing our water heater, which had stopped functioning completely overnight (it had leaked all over the floor in our garage).  We had another company come out before who had charged us $100 to come out and look with not even a quarter of the level of professionalism- the experience between Wizard and this other company was like night and day. Steven was very professional. He actually came back the same day to do the repair (and it's still a Sunday, mind you). He replaced our water heater at a fair price, took our 20 year old heater away and inside of a day, with his help, we were back in business with clean, potable hot water running through our house.
Thanks Wizard!
Kendall C.
Kendall C.
04/11/2020 12:00:00 SA
We recently moved into a new house and there were some plumbing issues that needed to be fixed before we could fully use our dishwasher and master bathroom! The guys at Wizard we're so helpful. I was able to schedule an appointment no problem and they came out gave us a quote and then came back the next day to perform the work! They were very professional and I can not say enough about how happy we are with their punctuality! We work with Manny for the most part and he was GREAT! Thank you Wizard Plumbing!
Scott F.
Scott F.
12/12/2020 12:00:00 SA
Expert service, on time, fast, and very high quality work. they are my go to resource for plumbing!
Robert D.
Robert D.
04/05/2019 12:00:00 SA
These guys are great!

I had a leak in my 50 year old bathtub/shower faucet. I tried to repair it myself, replacing the valve assemblies and valve seats, as well as the pitted old trim. The leak persisted, even worse than before. So I decided to call in the pros. I volunteer for a charitable organization that helps seniors, and we use Wizard for jobs we can't handle, so I called them.

When the first team arrived, they quickly decided that they couldn't do anything beyond what I had already done. This was amazing! All to often service providers will fake knowledge that they don't have just to get the job. Not these guys. They told me that Wizard has an experienced plumber, Gregg Dolling, who knows old plumbing fixture and could take care of my problem. They called him and sent him pictures of my fixtures.

The next day I spoke with Gregg and described what I had done. He was able to share a little tip with me that had worked for him in a similar situation. I tried it and IT WORKED! Now my faucet is fixed and I'm a happy camper. There's no substitute for experience.

So, how is this a recommendation for Wizard Plumbing? Clearly, this is a company that allows its people to do what's best for the customer, rather than focusing on short-term profit. I am, and will continue to, sing their praises (particularly Gregg) to all who will listen. There are plenty of plumbing jobs I would NOT do on my own - Wizard will be my number one choice for all of those.
Mary P.
Mary P.
11/20/2016
I hired Wizard twice for the work on my house, once for sewerage pipe repair and the other for water heater repair. I am very happy with their work and will definitely consider them in future as well.

Their prices are reasonable and competitive. They have a big team of plumbers and people in this company (including Tina, the main person who answers the phone), are very knowledgeable. (Some other companies had to pass my repair request to 3 different people before they can understand the situation and provide a price quote).

For both projects, they finished the work well and no problem has reappeared since their work.

When I quoted some companies who don't have time or expertise to take my projects, they actually refer me to Wizard. I guess Wizard is well-known even by their peers for their good work!
David C.
David C.
9/16/2018
Gregg & Arturo were great! Very friendly, efficient, knew what they were doing, & most importantly communicative & upfront with the proposed solution & pricing. They installed a new kitchen faucet, explained what they had done in layman's terms, & even had to come back 6 hours later to tweak something... which they did with a great attitude. And overall, I've found Wizard quite responsive & available on fairly short notice!
Fin W.
Fin W.
10/09/2020 12:00:00 SA
We had a bath tub drainage problem and requested a same day service. Mariano and Jerson came right on time with face mask and shoe cover. They identified the issue immediately and fix it in about 10 minutes. Now our bath tub works perfectly. We are happy of the great service provided by Mariano and Jerson
Lilian S.
Lilian S.
12/04/2020 12:00:00 SA
Mo and his other partner from Wizard Plumbing came out to fix our shower drain issue. They wore masks, were professional and kept my bathroom clean after they finished their job. I would definitely call them again for any future plumbing issue.
Ty C.
Ty C.
12/01/2020 12:00:00 SA
We had a radiant heat problem and Greg came to the rescue. He is very knowledgeable, friendly, and efficient. Within 20 mins, he replaced the thermal couple, cleaned up the debris and the heater is back up working perfectly now. I would definitely call Wizard again for any future plumbing issues.
David P.
David P.
4/13/2020
Mike and his crew were awesome.  They took care of the permit to replace about an 100 ft of the main sewage line which connected to the City main sewage pipe.  Great price with great service.  Highly recommended.
Supriya R.
Supriya R.
3/28/2018
You always fear the time you have to deal with plumbing issues mainly because it is such an arduous task finding a decent plumbing company that has great service, integrity and nominal costs.  Well, these guys have it all, they are fantastic.

I randomly googled plumbers in my area and called them. Within 2 hours of my call, Johnny accurately diagnosed the issue and solved it. Above that, he was a delight. Courteous, clear and professional. There is no doubt I'd go back to these guys for any issues down the line.
Erin A.
Erin A.
11/29/2020
We appreciated the professionalism over the phone, ability to schedule visits within a day, technician Greg wearing a mask and having a sense of humor, and his stick-to-it-ness and desire to solve our problem which took three visits to do as we required multiple parts from the Grohe warranty department. We ended up taking Greg's recommendation for a new faucet in the end and are happy with it!
Caroline C.
Caroline C.
11/29/2020
Of course we had a problem with our kitchen sink the day before Thanksgiving.  Within 30 minutes of posting a query here, we got a reply, talked to someone, and was told someone would be out to do a free estimate within 2 hours.  Turned out to be within the HOUR! and the problem was fixed shortly thereafter.  Mariano was efficient, professional, and followed all current health protocols.  It wasn't cheap, but we'd definitely call this company again.
Linda W.
Linda W.
11/07/2018 12:00:00 SA
Bryon and Mariano came out and re started the water heater. They gave me directions on what to do if it happens again. NO CHARGE.
Thanks guys.
R R.
R R.
11/29/2019
We needed a valve replacement for our waterline downstairs which is connected to our refrigerator.  The valve had a slow leak.  We called several plumbers based on their reviews but they were either too busy or did not serve our area.

So glad we called Wizard.  They were able to send technicians out the next day.

Very pleased with Francisco and Arturo.  They replaced the section and the valve and their work is under warranty.

For all our future plumbing needs, we will he calling Wizard Plumbing and Drain.

Thanks again.
Christine S.
Christine S.
11/27/2020
Christian is a true wizard at plumbing... he showed up the day after Thanksgiving and unclogged a toilet and sluggish drain in a matter of minutes and he didn't charge us a cent!   Not only is he great at plumbing, Christian is entertaining as well.
Judy G.
Judy G.
11/25/2020
I had several drain leaks under my kitchen sink including both strainer gaskets. Manny and Israel showed up within 2 hours of my making the call and did a great job, working quickly and efficiently. They replaced everything, upgrading my old chrome-plated brass stuff with schedule 40 ABS, so much sturdier and will last probably as long as I own the sink. I was very satisfied with the workmanship, and would recommend these guys.
Hope T.
Hope T.
7/23/2020
We had a discontinued brand tankless water heater with an error code. Worried we couldn't get parts, but the technician came and it was just a loose wire.  They fixed and it's been fine and they told us they wouldn't charge us but to remember them for next time. Next time we have any sort of job , we'll definitely remember them. Job well done!
Tony T.
Tony T.
10/15/2018
Wizard plumping came out right away and help clear the clog for my house.  It was emergency and I'm glad someone take care of our issue immediately.  I called others and get no service.  I highly recommended Wizard Plumbing for your service.
Bronwyn M.
Bronwyn M.
10/24/2018
Jon came out to unclog my kitchen sink drain. Very professional - he wore booties over his shoes and took care with his tools carrying them in and out of my home.  He also took a look down the drain lines with his video scope and made recommendations. While servicing he also discussed with me options to install a utility sink by the laundry area and replacing my old water heater that I had asked about.
Great service and I would definitely recommend Wizard Plumbing.
Robin G.
Robin G.
11/19/2020
Wizard plumbing was great. I had a leak under my sink due to someone installing a faucet wrong.  Great customer service from the start. The women in office set up the appointment and because she knew it was an emergency she was able to get me a technician ASAP. They sent Mariano out who was friendly, and professional. He assessed the leak and found the best and most inexpensive solution. He had all the supplies with him. He was efficient, very Thorough. he checked, fixed and double checked. Even though this was a minor fix, since there was leakage he checked under the house, checked for water damage. The entire was about an hour. I will use them again for sure.
John O.
John O.
11/19/2020
Our furnace stopped working just as the weather started cooling. The plumbing company with whom we had previously had a service contract couldn't get to us for two weeks, which was very disappointing. We called Wizard Plumbing and they sent Gregg the same day. He was very pleasant and professional and didn't give up until he diagnosed the problem. He ordered the part and installed it exactly when he said he would and the cost came in at the low end of his estimate. He discovered an issue with our second furnace and will be repairing that as well. Wizard are our new plumbing and heating company!
Mike B.
Mike B.
05/02/2019 12:00:00 SA
Fast response time especially for a weekend call. Stuck to quote and completed job as promised. I will use this company again for any more plumbing needs.
Jane A.
Jane A.
9/20/2020
Outstanding! SAMER from Wizard Plumbing arrived on a Sunday afternoon - was efficient and empathetic to our situation. Solved the problem. Wow thank you Samer, we so appreciate it.
Lynne R.
Lynne R.
01/07/2019 12:00:00 SA
Wizard Plumbing and Drain has been my go-to plumbing service for years, and I have never been disappointed with the service I've received.

Most recently, I needed someone to check out a toilet that was making very odd sounds when flushed.  Manny and Isaac responded to my call, quickly replaced a gizmo inside the tank, and voila!  No more noise and more more concerns that the toilet would suddenly stop working.

Manny and Isaac did excellent work, and at my request, they even took a lot of time -- and I mean, A LOT OF TIME -- to get the new gizmo to complete the flush as quickly as the old gizmo did.  They definitely went the extra yard and were extraordinarily patient with my request, especially when they didn't need to continue to work on a gizmo that was already functioning.  

Hats off to Manny and Isaac and hats off to Wizard in general!!
Beverly D.
Beverly D.
6/16/2016
I want to thank Mo and Francisco for their professionalism and service. I called for plumbing service and was greeted by a very kind woman (wish I could remember her name) and had two gentlemen come to my house within 3 hours. They quickly assessed and fixed multiple problems (***see update issue not fixed). They were very considerate that I had my cat and infant there. As a first time home owner it can be intimidating coordinating repairs and maintenance and ensuring that you get quality work done that is not overpriced.

***Unfortunately, I need to edit my review form 5 stars. I have had Wizard plumbing come to my house on 3 occasions. The people at Wizard plumbing are kind. However, I had them come 3 times to fix my toilet and I was left with a large bill and no results. We ended up using someone else who fixed the issue for a lower price.
Dana S.
Dana S.
6/22/2018
Prompt response for quote. Set up for next day appointment-option for just quote or to do work. Very convenient. Professional and reasonable. Very happy with the service provided.
Lee K.
Lee K.
01/03/2019 12:00:00 SA
I was having some problems with my garbage disposal so I looked for a plumber on yelp and found these guys seeing all the great reviews they have.  After calling them, I quickly got an appointment scheduled and the plumber showed up at the correct time.  He quickly diagnosed the problem as a nail that fell inside the garbage disposal.  After giving me options to try to remove it or replace it, I decided to ask him to remove it.  It took him 2 minutes to get it out.  Since he got it out so quickly he generously gave me a discount on his original quote so the total came to $100.  I felt the discount was nice and fair.  The plumber was extremely professional and knowledgeable and was able to diagnose and fix the problem with good speed and quality.  Thanks for the service.
Mario R.
Mario R.
10/03/2018 12:00:00 SA
Had Jon Church just out to run a camera from our kitchen clean out to find where our buried main clean out was.  All this for no charge.  I highly recommend this company, can't get more honest than free.  Most, if not all other companies would of charged $200 to $300 for that service.  I wasn't even charged a fee for him to just come out.  I believe you can't go wrong with Wizard Plumbing and Drain so don't waste your time and money on any other company.
June W.
June W.
11/16/2020
Our Sewer Main was backed up. Leo Soto was the plumber who was assigned to the job. He called me when he was on the way.  He was polite and professional, wearing the mask the entire time. He explained the problem can be solved by using either a power snake or a hydro jetting. We chose the hydro jetting. He cleaned our sewer main all the way to the street. We are very happy with his service.
Andrew B.
Andrew B.
01/02/2019 12:00:00 SA
Bart was here on time, diagnosed and made repairs to our toilet in an efficient manner. He creatively solved a clogged fill valve in a way that saved us money. Cleaned up and left the bathroom spotless when he left. Recommended.
Peter H.
Peter H.
11/14/2020
Just have to post what an incredible experience our family had with Christian at Wizard Plumbing.  We had a leak the first plumber said he was going to have to remove a wall the replace the drainage stack.  Christian came in and said to first isolate various fixtures and determine what is leaking.  He also found out the water pressure coming into our house was over 100 psi and putting pressure on the the plumbing.  Turns out, the leak was from a small refrigerator and we simply turned off the water to the ice maker.  I don't know how much Christian saved us, but a lot.  Christian stayed late (7pm!) and was exceedingly friendly and understanding.  If you have any plumbing needs, make sure to call Wizard and ask for Christian.  Thanks again, Christian.  We really appreciate how you helped us.  Best, Peter
Anthony L.
Anthony L.
07/11/2018 12:00:00 SA
My water heater was broken

2 stars for being able to come on time.

Claimed to be a licensed plumber but did not do any diagnosis and told me that the water heater should be replaced.  My water heater is still under warranty.  Told me it would cost me $4000 to replace it without using warranty and $1000 for just the labor cost.

Getting it fixed with another plumber for $150.
Volodymyr Z.
Volodymyr Z.
10/03/2018 12:00:00 SA
Most plumbers that I've reached were booked several weeks ahead. Wizard Plumbing and Drain returned my call instantly. They showed up next morning and fixed the issue with the garbage disposal.
Since it was a quick fix they didn't charge us anything
Very honest and reliable! We will be using them in the future
Christopher W.
Christopher W.
11/10/2020 12:00:00 SA
Wow, what great service! Miguel was prompt, professional, instructive on the problem, and in all ways, the perfect repair person. I wish I had a Wizard to address all aspects of home ownership. I'll never use another plumbing service. Couldn't be happier!
Heidi W.
Heidi W.
11/09/2020 12:00:00 SA
Super professional and responsive!  Christian Urbina quickly identified the issue with our main line, and the corrective action required.  Thank you Wizard Plumbing and Drain!
Thomas O.
Thomas O.
09/10/2020 12:00:00 SA
I called Wizard Plumbing and Drain today after 1 pm and by 4 pm, a plumber - Cristian - came to my home.  Within 10 minutes, he knew what the issue was and was able to fix it.  Excellent service, very professional and courteous.  I will recommend Wizard Plumbing and Drain to anyone of my friends and family.
A L.
A L.
6/21/2020
These guys are awesome. Mike and Sam came over on a Sunday to help us with our clogged kitchen sink and offered flawless, very professional service from start to finish. They came within the designated time window, started seeing if they could quickly solve the problem without a charge, always asked for permission before doing anything, communicated well, were courteous and put on all the proper protective equipment - masks and booties. And they did a thorough job of clearing out our pipes and shared some good advice to help us in the future. All for a very reasonable price. Highly recommend!!
Trisa C.
Trisa C.
11/09/2019 12:00:00 SA
I called and requested for service at 12.34pm on Saturday. At 1.07pm received a text message that the plumber was on his way. Jonathan arrived at approx. 1.45pm. Jonathan was very polite, professional and very easy to communicate with. He answered all my questions. I am super impressed with their response time, and with the quality of service provided. Also affordable. Do not hesitate to use their service. Will definitely use them again and recommend them to my friends.
Yvonne P.
Yvonne P.
09/08/2020 12:00:00 SA
I called this morning regarding a problem with a downstairs shower drain.  Sam showed up within a couple hours and cleared up the problem right away.  He was polite, wore a mask and stayed aware of social distancing guidelines when speaking to me.  He was clear with pricing once he assessed the situation.  Highly recommend this place for plumbing issues.
Amy S.
Amy S.
11/05/2020 12:00:00 SA
I have used Wizard several times and they have always been great! They come quickly, are clean, responsive and competitive pricing. This last time Gregg Dolling came and he was fantastic! He fixed our bathroom sink and then recommended we get a new fixture. He came back after we purchased it and replaced it (this save us money not just fixing a leak). He then replaced our kitchen sink. He saved us money and did beautifuk work! I highly reccommend him! He is also funny, polite, works quickly and is neat. Great experience!
lois g.
lois g.
5/18/2016
My neighbor and I both developed clogged kitchen drains at the same time. Rather than tell the landlord and have our rents raised, we decided to handle it ourselves. I'm not happy with the plumber my landlord uses, either.

I called Wizard once before for a different problem. Though I found the final price steep, the service performed and the plumbers themselves were truly excellent. I decided to go with Wizard again, hoping against hope that they could come the same day (today) that I called. A human answered their phone, and I was able to select a time window for someone to come by today.

As good as I thought the last plumbers were, I struck gold with Mo! He took his time assessing the scope of the problem, figuring out the whole situation and the best way to approach it. At step after step, there was a new obstacle, because we're in a REALLY old building, where the plumbing might or might not have ever been upgraded. At each challenge, Mo focused like a software engineer debugging code. If he couldn't figure out a way through, there really wasn't a way.

Finally, both of our sinks were successfully cleared, despite a layer of corrosion and rust on the inside of the old pipe that I could hardly believe. It looked just like the drawings of clogged arteries in a heart attack victim.

Mo has a relaxed concentration that I truly admire. With Mo, I had the sense that he is really into his work, and that for him, plumbing problems are puzzles to be solved. When someone is into their work, you feel confident about letting them have at it, and that's the sense I had with Mo.

Now, if only my landlord would upgrade the plumbing...
Teresa C.
Teresa C.
12/11/2018 12:00:00 SA
Wizard plumbing responded immediately to my quote request and was at the house in less than 2 hours. The leak was fixed in a flash for a fair price - we will definitely use Wizard again if we run into any plumbing issues. Thank you!
Marian L.
Marian L.
10/03/2018 12:00:00 SA
These guys just made my day. My garbage disposal was not working. Before they came out, they had me do a few checks on my own so if the problem was easy they would not need to take a trip and charge me. I couldn't find the problem so they came out this morning. It was a quick fix due to some clog in the pipe. So quick that they helped me out for free and just asked me to rate them on Yelp. Professional and kind. They were in and out in 5 minutes. I would definitely use them again and so should you. THANK YOU BRIAN AND MARIANO!!!!
Gina C.
Gina C.
3/31/2019
I would say this is the worst plumbing company I have ever had. They had higher charge than any other plumbers and they were not able to fix a problem other plumbers are able to fix easily.

I guess that they hired unprofessional individuals for the work.

You definitely should avoid this company.
Duane T.
Duane T.
11/02/2019 12:00:00 SA
These guys are wizards!  Difficult apartment water heater replacement.  Broken heater was wedged in the corner between two others.  1.5 hours!  Great service from Franco and Geraldo.
Emily C.
Emily C.
2/26/2019
Fixed my shower valve as well as disconnected a water heater under the kitchen sink which was leaking slowly. They do a free evaluation of the problem at your house (which is a good move because when you have someone who can fix the problem in your house, you just want the job done!). the quote range was less than what I got over the internet from other places on yelp and they ended up charging in the middle of the $50 range. Greg did a great job, kept it fun but professional and we will definitely ask for him again for our plumbing needs!
Jennifer L.
Jennifer L.
4/28/2014
I used to get a cold chill when my house required any plumbing work. When I showered, the toilet gurgled - yikes! I checked Yelp and found Wizard Plumbing and Drain with nearly two hundred reviews and 5-star average. It turned out we needed to replace our 50 year old tar pipes and install cleanouts. yelp.com/biz_photos/wiza…

The Wizard plumbers are a small family business and are extremely courteous, reasonably priced, knowledgeable, and hard-working. I appreciated their honesty and kindness, and felt well taken care of. It's worth your time checking out their website if you need some plumbing work done.

I now know why they're rated so highly, and I recommend them as well. Not that I hope for additional plumbing jobs, but I no longer get that cold chill when plumbing issues arise.
Hayley S.
Hayley S.
5/27/2016
SO SO impressed with Wizard Plumbing and Drain. I have had them out 3 times in the past 6 months and the service has always been extremely professional and thorough. I would also like to mention that they are so willing to help out as well...I have a new 3rd baby and needed them to squeeze me in asap. They made it happen and were so accommodating to my situation.
I would especially like to call out Freddy. He has been such a pleasure and so incredibly good at his job. I really appreciate how understanding he is and fast. He is such an asset to the company.
I will never use another plumbing company ever.
Dax A.
Dax A.
11/25/2018
John(Jon) was Fantastic. He came out the day after Thanksgiving and replaced my Water Heaters Thermocouple. $219. Called Wizard plumbing at 9am he was there within the hour! I had called 4 other companies and all I got was voicemails or they said they could come another day. Very happy with the service/price. A+++
Amy L.
Amy L.
8/30/2019
Wizard Plumbing really came to the rescue this week and was a pleasure from start to finish, as they helped me avert a plumbing disaster. The plumber Mo who arrived was fantastic - he assessed the situation in our crawlspace and gave me a very reasonable estimate for a large job replacing drain pipes under our home.I knew the pipes needed replacement but I thought I had another year or so, wrong! The toilet started clogging and gurgling and that was a warning sign. Mo booked the job for next day after I agreed to the estimate. After a long day, everything was complete and I saw photos of the new pipe work which looks amazing (proper slope unlike old piping). Highly recommend Mo and his team at Wizard plumbing!!
Andrew H.
Andrew H.
10/14/2016
Had to call Wizard again last week to replace the flush valve inside my toilet as the shut-off valve to the toilet also needed replacing.  Both replacements were done within the day of my calling (this was on a Saturday!).

More importantly, the plumber, Bart was keen to notice the lack of a pressure bladder tank as well as a broken pressure regulator.  I'm sure that my house was not in any immediate danger with either, but I'm sure glad both were installed/replaced before a crisis erupted.

Once again, the professionalism and friendliness were the same as all previous service calls. And yes, they show up when they say they are going to show up!
Mary Beth R.
Mary Beth R.
05/02/2016 12:00:00 SA
I wait two hours for a call back during normal business hours.  The woman was rude and did not sound like she wanted to be of any help.  I've used them before so this was very disappointing.

I normally don't post reviews like this since it's not really about their plumbing ability, but after waiting over two hours and talking to a rude person I felt it warranted a review.
Michelle H.
Michelle H.
10/25/2020
We didn't have any hot water early Sunday morning, called and left a message and Danny was there later the same morning wearing a mask, looked at the issue which ended up being really minor and had us up and running with hot water in no time. Since it was a really minor fix (embarrassed to say it was relighting a pilot light) he didn't charge a thing. Great customer service! We will definitely be using Wizard again!
Gennie G.
Gennie G.
5/26/2016
So impressed with Wizard Plumbing! They arrived on time, were polite and professional (even carried in a package from the front door for me because I was holding my baby!)

They worked very efficiently. The kept their work space very clean. They clearly explained the problem and fixed it quickly.

This great service was worth every penny!
Leticia V.
Leticia V.
10/21/2018
Bathtub wasn't draining and I had tried everything with no luck so I called these guys out on a Saturday night (one bathroom in the house so it couldn't wait). Not only were they the most affordable compared to other places I called but they were the first ones able to come out sooner rather than later. They gave me a time window and Jon showed up halfway through that window. He fixed the problem quickly and was in and out, left no trace. This is my first experience calling a plumber and it was a good one. Definitely would recommend.
Michelle M.
Michelle M.
2/26/2019
We highly recommend Wizard Plumbing and Drain. They have helped us with several projects and today didn't charge given the issue with our garbage disposal was very minor.

Their teams are always prompt, friendly and very accommodating -- a special call out and thank you to Greg Dolling and Renan for the help today.
Sheila C.
Sheila C.
5/25/2014
In a case of do-it-yourself gone awry, we wound up with a damaged pipe and a leak.  And of course, it had to happen on a Saturday night of a 3-day weekend.  Unable to wait until Tuesday to have a functional kitchen sink, I yelped around and found Wizard Plumbing and Drain.  I called Sunday morning at 6am anxious to schedule a slot.  Someone sleepy-sounding answered the phone, but they quickly awakened to capture my info and told me a plumber would be by around noon.

The plumber, Steven, gave us a call 20 minutes prior to his arrival and instantly donned booties prior to entering the house.  He quickly assessed the situation, uninstalled the leaky culprit, installed a new shower head on the side, and gave us helpful tips for choosing / installing a new faucet (we should have been better prepared with a new faucet at the ready, but weren't sure how far gone the old one was).  All this while being courteous and personable with an incredibly reasonable weekend rate.  If we ever need plumbing service, I would not hesitate to call them again.  A very well-deserved 5-stars!
Julie S.
Julie S.
7/30/2018
We had some major kitchen sink backup and called the Wizard plumbing and they came the next day. The plumbing professional, named, Mo was excellent. Not only he unclogged the kitchen sink but also taught me a few things about how to prevent future drain clogs.

It wasn't an easy task- he had to use the drain snake three times; he did not give up until the drain was clear. I felt bad as it was early in the morning and his shirt was dirty from fixing the drain clog. He said it was part of the job. :)

I had an excellent experience with Mo and his co-worker. They were nice and very professional. Thank you!!!
Tina F.
Tina F.
10/14/2020
Me. Mo provided excellent service when he gave an estimate for a sewer line replacement. He and his assistant Abraham were knowledgeable, thorough and courteous during their inspection. Ask for Mo.
Ansel V.
Ansel V.
8/15/2020
Came out and unclogged our main drain line which is unfortunately filled with roots.  Got it functioning again, and gave us quotes for options to repair.  Excellent service and no non-sense.  Pricing is very reasonable too.
Beth P.
Beth P.
07/07/2020 12:00:00 SA
Francisco and Arturo were an efficient, knowledgeable and friendly team. I received a call saying they would be a little late; but thats ok. They work!  Yes, expensive , but it is always a pleasure to pay a professional for a job well done.
Daniel B.
Daniel B.
9/16/2018
These guys were quick and professional.  Same day service for us and they were punctual, had all the tools and supplies they needed and were flexible.  I appreciate them wearing booties and cleaning afterwards.  Payment and quote was handled smoothly with options for cash or credit.  Price was about average from those I compared them to but the service was complete and included snaking the drain which others charged separately for.   No one wants to call a plumber but they make it as painless as possible.
Sam H.
Sam H.
08/11/2020 12:00:00 SA
I needed to replace my failing Rheem hot water heater and they replaced it with a Brandford White with a 10 year warranty.  The work was done profesionally and their installation met the requirements of the Building Permit.  They were effiecient, cost effective, and personable to work with particularly Mariano Lemus who did the installation.  The new hot water heater is much more efficient and the pressure has improved measurably.  I would have no hesitation using them again or referring them to others for their plumbing needs.
George P.
George P.
8/18/2017
Great job by Wizard Plumbing & Drain to fix a leaking faucet assembly on the side of our house! There was some complexity to the job as PG&E had recently changed our gas regulator, which limited access to the leaky faucet supply. Jon and Traelon first recommended we call PG&E to swing out the regulator and then returned to do the job.

Due to the age of the house (built in 1937!) the supply pipe was so weak it twisted when attempting to fix the leak. This meant changing the supply pipe and connecting it to the water supply inside our adjacent garage. Jon and Traelon did a great job of replacing all necessary supply pipes and then fixing the leak. Despite the complications, they held to their original estimate in terms of our total fees! Tina, who answered the phone, did a nice job on scheduling and communications. Highly recommended.
Yan C.
Yan C.
9/16/2018
Showed up within an hour, fixed a small problem of the water heater. Standard site charge $299 on Sunday. Not cheap, but life would be miserable without hot water.
Barbara G.
Barbara G.
7/31/2018
If one can have an enjoyable experience when septic pipes fail, then Wizard Plumbing is the company to make that happen.
When we called on a Thursday afternoon, they sent David that same day. He quickly assessed the situation, prepared a bid (which was very reasonable), and got us scheduled for the following Monday.
On Monday, David and Pablo arrived exactly on time with all the materials necessary. They were respectful of the indoors as they accessed the crawl space several times. The guys were extremely knowledgeable and efficient.
David and Pablo were so committed to completing the job that they worked until around 8 pm. When they were finished, everything they had moved was put back where it belonged, dirt was neatly backfilled, and our problem was fixed.
We truly have nothing negative to say. I highly recommend Wizard Plumbing for any plumbing needs.
Zhe Z.
Zhe Z.
8/21/2018
my appointment was between 12-2pm. Freddy came around 12:50. He was very nice and efficient. it only took him 10 mins to fix the disposal.
goodytwo s.
goodytwo s.
8/19/2018
Amazing service! Fast, prompt, efficient, professional and knowledgeable. Steve had my problem fixed in less than an hour and taught me a lot. I highly recommend Wizard. I heard about them on nextdoor.com where numerous neighbors raved about them. Now I do too!
Gustavo H.
Gustavo H.
9/27/2020
We are very happy with the wonderful quality of work that Wizard Plumbing did at our home this week. Mo and his team are very professional and knowledgeable, they came right away and did everything to fix the sewer line. Mo takes his job very seriously and you can see that he really cares to do things the right way. During and after the repair they made sure to leave the space very clean, which we truly appreciated. We highly recommend that you call them for your plumbing needs.
Karen M.
Karen M.
9/26/2020
The BEST! In 38 years as a homeowner, I have never had a plumbing company as outstanding in every way as Wizard. They replaced a complicated lateral line from my 100 year old house that turned 90 degrees and ran under 30' of sidewalk to an alley. They were meticulous at every step in the 8 day process, including leaving my yard and sidewalk in pristine shape.  I highly recommend them!
Jeremy D.
Jeremy D.
7/27/2020
Mariano did an amazing job with our garbage disposal. I had removed a leaky faucet, and the only way to get to it was by removing the disposal. Well, putting it back in was impossible, so we called wizard. Mariano checked my faucet job and had the disposal on in no time. Very friendly and we had a good laugh about it. Thanks!!
Frank W.
Frank W.
9/22/2020
I have used Wizard plumbing several times and they are fantastic. Last time we had a minor emergency in the kitchen - I called them first thing in the morning and they amazingly came out w/in 2 hours. The gentleman who came to our house, Mo, was incredibly professional and extremely respectful.  He immediately understood what needed to be done, gave us a very reasonable quote and went to right to work. He was extremely efficient and was done quickly, found a few other minor/cosmetic issues he also quickly handled, tested the work and was out of here. He was a sincere pleasure to work with and even though the other folks I have dealt with from Wizard were great I will always request Mo - he was absolutely awesome and a true professional.
Leslie B.
Leslie B.
9/23/2019
I have used Wizard Plumbing several times, for emergencies and regular plumbing issues.  They are always on time, professional and honest.  They really take their time to diagnose the issue and come up with the best solution (and are considerate of time and cost to the customer).  I will definitely use them again with any future plumbing issues.
Ariel J.
Ariel J.
2/15/2019
Wizard took such good care of us. Fixed our water heater immediately. Came back twice in 24 hours to fix a persistent issue that ended up being caused by another contractor working on the house and didn't say a thing. Courteous, professional, and thorough, I intend to use them for all my plumbing needs going forward.
Ken L.
Ken L.
12/14/2019
I called this company recently to have a drain cleared.  It was during the rainy period.  Long story short is first time they came over they said they claimed they needed to do a power flush.  He put in a camera but the camera did not work.  The plumber came back the next day with a power flush and wasted another 30 minutes of my time because the machine didn't work.  He came back the day after, unannounced, and eventually flushed the drain.  I ended up being charge over $950!!! for the flush.  I consulted some other plumbers after and they said the job would have cost about 1/4 to 1/3 the amount and the power flush was an upsell because the plumber was likely compensated on upselling services.  There are lots of honest, trustworthy plumbers on yelp.  Last time I will ever do business or recommend doing business with this company again.
Stephan V.
Stephan V.
6/30/2016
We'd been living in our new home for exactly one week when the main sewer line blocked up.  The first plumber we called couldn't unblock it.  The second one charged a fortune, cleared the blockage, and then charged us more to do a camera inspection, which showed root intrusion.  Their proposed fix was extremely expensive, and they pushed very hard to get us to accept their proposal.

At this point we contacted Wizard to get a second quote.  There was a night-and-day difference: Johnny and his team showed up, did a camera inspection at no charge and confirmed the problem.  Johnny proposed a much better fix, which greatly simplified the sewer routing.  There was never any pressure to move ahead quickly, and they really went the extra mile to explain things to us, and give us options to keep things affordable.

We didn't need to break the bank, and now have a brand new sewer line, well away from any tree roots, and can finally start enjoying our home.  I would strongly recommend Wizard, no matter how large the job!
Jonathan K.
Jonathan K.
9/17/2020
Wizard Plumbing sent Mo out to assess and clear a drain issue involving my laundry sink and kitchen sink. I also requested to have the sewer lines camera inspected since I knew the cast iron drain pipes were likely nearing their end of life. Mo was honest, professional, and maintained excellent work etiquette throughout the job. Mo also has many years of experience and familiarity with these older San Mateo homes and was able to quickly identify the source of my drain issue. The total cost of the drain clearing and camera inspection was priced more than fair and actually was what I thought I was going to pay for only the camera inspection.
Brandon B.
Brandon B.
10/16/2018
Jon came out same day and cleared our lines, he explained everything in great detail and was very friendly. Great service and exceptionally fast work!
Michael D.
Michael D.
9/26/2018
Nothing worse than your kitchen sink backing up with out of town relatives visiting for the week! After calling at least four other places looking for help with no appointments available for days, I was able to secure a quick appointment with Wizard...Jon showed up within 1.5 hours of me calling for service and did an outstanding job on my backed up sink, all at a reasonable price. He provided some excellent tips and ideas to prevent the line backing up in the future. I highly recommend Wizard Plumbing and Drain for all your plumbing needs.
Genee H.
Genee H.
7/16/2020
Manny was great! He showed up wearing a mask, gave a fair estimate, and fixed the problem efficiently. He was very helpful and cleaned up afterwards.
Doug C.
Doug C.
3/30/2020
Our walls were soaking wet with no mom's spaghetti.We are currently in the midst of a viral pandemic and plumbing has been deemed essential.  We called Wizard Plumbing and they came the next day. Franco was a homie and showed up with mask, gloves, and little booties for his shoes. He explained his thought process and definitely took away the stress from the situation. Thanks Franco! You a homie and i would definitely come calling again (knock on wood, i never have to).
Sunil B.
Sunil B.
09/12/2020 12:00:00 SA
Mariano was terrific. He arrived on time for his appointment, rearranged his schedule to help us out immediately. We had a significant leak from a our kitchen sink drain, and he easily fixed the problem while taking care to preserve our cabinet as much as possible. Prompt and professional in every way. Would go to again for sure for any plumbing problems!
Clyde H.
Clyde H.
4/13/2016
We had a problem causing sewage to back up into the tub and sink.  We called Wizard because they were local and had outstanding reviews.  Johnny and his partner arrived early the next day and did not disappoint.  

Johnny was very friendly, personable and professional.  He came in and diagnosed the problem and went to work to try to resolve the issue.  While doing so, he encountered another problem.  What impressed me most was that he never tried to BS me or up sell me on other services I needed.  Johnny took the time to actually show me the problem, explain exactly what the issue was, what my options were and left the choice up to me.  

He ended up putting in a clean out for me which allowed him to resolve the issue, at least in the shorter term.  Johnny gave me his personal opinion and I appreciated and respected his honesty and frankness.  The work he did was timely and neat.  He was flexible and worked with another contractor we had doing work in our yard to get the job done without delay.

He wasn't pushy and even provided some advice in case I had to call another plumber out.  After this outstanding level of service, I will not call any other plumber.
Aron W.
Aron W.
09/11/2020 12:00:00 SA
I called Wizard Plumbing for an interior sewer line repair estimate and was very impressed with their quick response time and service.  Mo arrived promptly for the appointment and provided a very fair estimate to perform the work.  He was professional and knowledgeable, and took the time to listen to my concerns.  In the end we decided to not move forward with the project, but I will definitely reach out to Mo at Wizard Plumbing in the future when we are ready to have the work done.
Mei K.
Mei K.
2/14/2019
Wow! My family and I were incredibly impressed. We came home to find a leaking pipe and I checked Yelp and saw all these great reviews. So, I decided to call and set up an appointment for the next day. Mariano and Miguel came during the correct time frame and were extremely professional the entire time. They talked us through what needed to be done and the prices up front. I highly recommend giving this place a call!
Larry A.
Larry A.
09/04/2020 12:00:00 SA
Mariano and his associate did a great job at our home today. They were professional and courteous and followed the COVID guidelines. I choose the company because of the great Yelp reviews and now I understand why they are highly rated. Thank You!
John C.
John C.
08/04/2018 12:00:00 SA
So this is a follow up covering installation.  The tag Team of Manny and Issac was great.  one took out the old WH awhile the other went to get the new one.  Install an extra drip pan at the base of WH instead of leaving it all to the two drain pipes

All done in three hours as promised, then spent 15 minutes explaining the error message readouts (flashing red light indicating couple is not functioning properly at his pilot is out, number display indicating low water level, inadequate hot water temperature ( less than125 degrees Fahrenheit, etc.) then details of how to flush the whole WH at leas once year to prolong it's life expectancy.  Total came out to be within $5 of quote (thus $1905 including parts, labor, and tax).  Highly recommended, especially if you live in or near San Mateo!

This review below is only for the turnaround time, price estimate, transparency and courtesy only.  Will write a separate one after installation.

Water heater stopped working two nights ago, get PG&E out and was told pilot light/flame was out and said at the minimum needs to replace the thermo coupler.  PG&E recommended Roto-rooter.  RR came out and replaced the coupler but the pilot light/flame would not stay on,  So further diagnosed that valve spring next to the coupler was broken thus the entire front panel at the bottom of the WH. needs to be replaced.  Estimate was $400 total parts plus labor with total inching above $1,000,  Was advised to replace the entire water heater (~8 years old).  Now the estimate was ~$2,100 ($1,000 for parts and $268/hr labor (~4 hours) plus tax. for .  Refused and contacted Atlasplumbing and rooter (based in SF). Was told cannot come out for three days.  Was quoted on the phone typical water heater replacement would be at least $2,000. So decided to look for local vendor and found Wizard Plumbing and Drain.  Showed up one hour after calling with two people.  Confirmed broken items and was recommended to replace WH.  Their quote is $1,900 total.  Told them to go ahead.
Mark S.
Mark S.
8/28/2018
About two & half years ago the crawl space and basement of my house flooded.  I called Wizard and they sent out techs that day.  The showed me that the sumps that were installed years ago were not sufficient to handle the volume of water under my house from the rain and water seapage.  They dug deep pits and installed large sumps and pumps and since then not a drop of water in the crawl spaces or basement from rain or seapage.

Then several days ago I went to my basement a saw a small pool of water.  I called Wizard and they came right out.  It was discovered that the some of the old cast iron plumbing had sprung several leakes and they recommended the entire horizontal evacuation system in the crawl space be replaced and the plumbing leak in the bottom of a wall in backm of my sink be replaced.  They went right to work tearing out the wall and some flooring underneathe my sink, replacing the damaged parts in the wall and removing and placing the old evacuation lines in the crawl space.  They did a terrific job. completeing the work in 3 days.

In each instance Wizard was fast, friendly, competant and fair on their pricing.  (and their initial quote was what they ended up charging).  Previously I had used another local plumbing firm that has a large presence in San Mateo County.  The stopped showing up on the day they promised, their initial quotes were not what they finally proposed (no work order changes - so no excuse for this).

I HIGHLY recommend Wizard!!
Marta L.
Marta L.
8/17/2021
Wizard Plumbing and Drain is a great company because of its employees and workers.  I would give them 10 Stars if I could!!!  Among other things, my sewer line had to be replaced.  From start to finish everyone was friendly, respectful, knowledgeable, and cooperative.  Clarisa, the Project Manager, organized and scheduled the work.  Bryan, the Field Supervisor, discussed the problems with me, suggested fixes and kept me informed every step of the way via texts and phone calls (sometimes in the late evening).  And he made sure that the work was completed on time.  The workers were respectful, friendly, and knowledgeable.  Each and every one of them (Jerson, Patrocineo, Juan Carlos, Jose, Fernando, Mariano and Ismael) took pride in the part of the projects he was working on and did a fabulous job.  Thank you one and all.  There is no doubt in my mind that I am calling Wizard Plumbing for any plumbing need I may have in the future.
John D.
John D.
06/05/2018 12:00:00 SA
Bryan came out and gave me an honest assessment of our bathroom toilet and was upfront about the cost if he did additional diagnosis on the problem. He also looked at our leaking kitchen sink and was able to solve the problem quickly. Because both issues turned out to be simple fixes he did not charge me for them. He was patient and thoroughly explained to me the issues with both my bathroom and kitchen. I would not hesitate to call him again for my plumbing issues.
Don S.
Don S.
8/20/2020
They came ontime and performed admirably considering the heat and the mask requirements.
Jeffrey A.
Jeffrey A.
08/05/2018 12:00:00 SA
We found that we had a clogged sewer line on Sunday afternoon.  We called Wizard at 2:30 and talked to a person who made an appointment for us and said a crew would arrive between 4 and 6 pm same day.  
Bryan and Mariano showed up at 4:30 and were very friendly and courteous.

They went right to work and cleared our system and showed me that the pipe was clear using their snake camera.  They also took the time to help diagnose what might have caused the problem in the first place.  All said and done, the problem was solved in less than 4 hours from our first call to Wizard on a Sunday afternoon.

Great Service!
Thanks Bryan and Mariano!
Christina S.
Christina S.
5/24/2016
Called Wizard Plumbing because my sewer line was clogged and the previous plumber I hired wasn't able to help nor was friendly.

Wizard Plumber sent Freddie and he was great! He was able to clear the sewer line and in timely manner. Great customer service, will use them again!
Sarah T.
Sarah T.
03/06/2018 12:00:00 SA
These guys get a five-star rating like Donald Trump won the presidency legitimately. There's just no way that more than 500 reviews for any service-based company averages out to five perfect stars; it's especially unlikely for these guys.

Wizard sent me Gregg yesterday who offered to clear a stopped garbage disposal for an estimated $350-$425. Yes, he came quickly, but that didn't matter when he proposed charging me the cost of a trans-continental flight to pull some orange peels out of my drain. I sent him away, called another company, and had the whole thing fixed in 30 minutes and for $175.

After I thanked him for trying and said goodbye, Gregg mansplained to me what I should be doing differently in my sink going forward. I hadn't asked, and definitely won't in the future.
Joan K.
Joan K.
02/10/2018 12:00:00 SA
Mo came to my home to fix a clogged drain.  He arrived within an hour of my initial phone call and took care of my problem and I believe that the price was fair.   I would definitely call Wizard Plumbing again and ask for Mo.
Steven M.
Steven M.
1/28/2020
We called Wizard Plumbing to fix a leak on our old toilet.  Joseph came out promptly and fixed it as best as he could given the age of the toilet.  Instead of suggesting that we spend a lot of money on a big fix for an old toilet now, he clearly presented the alternatives, leading us to decide that it was better to replace the old toilet rather than spend a material amount  fixing an old one.  Since he wasn't able to completely repair our old one, he didn't charge us for the visit. Excellent and honest service.
David G.
David G.
8/13/2019
We used this company on several occasions and have been consistently impressed with the great customer service. Prices are fair and transparent.
Greg is friendly, knowledgeable and does an excellent job.
Sahran B.
Sahran B.
05/05/2020 12:00:00 SA
Wizard Plumbing and Drain save the day at my house. We had no water for two days because our water pipe line busted. Mike and his crew came to fix the problem in a hurry. They had excellent customer service and knew exactly how to help us. We are so happy and grateful for their service. We will definitely use their company again and again thank you.
Alec H.
Alec H.
11/30/2017
Don't waste your time...I did.  Scheduled an appointment for an estimate on non-emergency plumbing work.  Got a two hour window two days later, which was fine.  Sat around for two hours, no show.  Called and was told plumber was on his way, but coming from San Mateo.  After another hour, still no plumber nor any phone call.  I'd give them ZERO stars if I could.  You can do better.

Addendum: A plumber did show up, unannounced, FIVE hours later.  I told him not to bother.  Wizard did call the next day to apologize, said they had multiple plumbers out sick.  Which is unfortunate.  But as I told them, NO proactive warning and BAD follow-up information was every bit as much of a problem as the failure to show up on time.
Brian T.
Brian T.
11/06/2019 12:00:00 SA
The guys from Wizard plumbing were great.  I came home to a leaking house main, panicked, and after consulting Yelp, called them.  They showed up in about an hour (right inside their 2 hour window).  They did a very professional job and did it quickly.  Great Work!
Jennifer W.
Jennifer W.
4/15/2018
I will caveat this review with the note that the Manager, Steve, was awesome. He came out and talked with us about the issue and listened to our complaints and viewed the area.

Now, I pray they took care of the two jerks that came out to our property. First of all, they couldn't figure out how to back their van into the driveway, I had to direct them in. Second, I spent 20 minutes discussing what was to be done and what my investment limit was before we needed to discuss other options. He snaked the line and then said that is all I hired him for. I think not. We just had that talk. Plus, he snaked the pipe the wrong direction. Third, he got belligerent with my husband and myself, tried to get into a fight with my husband and refused to leave my property. I called the company to ask them to contact their crew and tell them to leave, the girl on the phone hung up on me. I called back and asked them again to tell them to leave since they didn't the first 10 times I told them to go. (He obviously wanted to stay on our property and yell and threaten my husband. I was a women, he wanted nothing to do with me.) This time, she told me she'd tell them (it was a different girl that answered the phone) to leave and then she called me back and told me the manager, Steve (one of the founding people of the company), would come out to talk to us. (He did). I almost had to call the cops to get these guys to leave. They finally did but left the hose on, the access pipes open and some of their tools.

I had to call Roto-Rooter to come out and fix the original problem. Nightmare.
Ayanna S.
Ayanna S.
08/07/2019 12:00:00 SA
Fantastic plumbing service! Yesterday I messaged another plumbing service with more Yelp reviews for a quote. I selected the Yelp feature that offered comparison options and my request for a quote was also sent to Wizard Plumbing and Drain. They responded immediately and today when I called to schedule an appointment for an estimate, they sent Jon, who arrived promptly. He gave me an estimate, it was affordable and the job was done by 11:30 am, ha!  Definitely 5
Marci S.
Marci S.
01/06/2020 12:00:00 SA
After seeing the property, not getting an estimate to re-pipe when promised, no returned calls and when finally reached gave an excuse of being too busy, so  I went elsewhere.  William Cruz Pluming completed the job and was excellent in customer service, timelines and uses quality products.
Ryan K.
Ryan K.
08/06/2019 12:00:00 SA
Very responsive and honest.
Love them and will use them for all my plumbing needs. Keep doing great work!
Sergey T.
Sergey T.
6/23/2016
These guys are just real professionals. I had leak in my washer shut-off valve. They said that it is a small job and they have minimum price to take. So they asked me ahead if it is ok with me. I told them to proceed and they fixed it very quickly and professionally. Didn't eave any mess behind and didn't run water 3-4 times (like some other company did in the past) to see if the fix is fine. They also redid the other valve as they found a problem in it (without me even asking them to do it!). One thing I know for sure: next time a need a plumber - I know the number. Thumbs up!

Btw, it were Mario and Mariano.
Benita R.
Benita R.
2/13/2020
Wizard lived up to its good rep.  I had two showers stalls--both old-fashioned and just old, period.  Each had individual cold and hot water handles and in both the shower heads leaked a little all the time, resulting in my having to regularly scrub down moldy shower floors and walls.  Gregg came out to look at the job and instantly diagnosed the problem.  Behind the tile wall, the valves for the handles likely had worn- out washers.   My goal was to fix this or any other problems as economically as possible.  I appreciated his approach--access the valves by hopefully just removing the trim and handles, going through the original cutouts to replace the washers.  Other plumbing companies had suggested only tear out/replace--cutting into the wall, removing tile, etc.   At 10X the cost of Gregg's best case scenario estimate.  However, Gregg also gave me a heads up--that he might find additional issues once he actually saw inside the wall--after all these were ancient fixtures.   I  appreciated the warning -- did NOT feel it was a set-up for upcharging, but rather an honest appraisal of risk and fair prep for the possibility of a bigger job. One shower was just exactly as he'd predicted--only new washers needed; other valve systems parts just fine.  The fix for the other was a bit more involved, but due to Gregg's experience, the solution was pretty fast and within the parameters of a sensible repair.    Gregg quickly assessed what was needed, went for the harder-to-find replacement valve parts and new trim pieces with the right vintage look and in less than 1/2 day my showers were both operable again--NO LEAKS.  I might never have to scrub them again!   Charges were naturally more than the original guesstimate but very fair in my frugally-minded opinion.  Bottom line--if you have an older home and prefer to have your vintage plumbing repaired and maintained, Gregg is your man!
Hummingbird Z.
Hummingbird Z.
11/25/2017
It's always a little scary when you have a plumbing problem and the solution isn't that obvious, especially in an older condominium complex. But Carl took one look at the bathtub faucets and knew where the shutoff valve was! We were so grateful that we didn't have to shut off the water for the building because Carl knew what he was doing! No wonder thus company has 5 with 500+ reviews! @yelp! Please take notice!
Ruthanne L.
Ruthanne L.
01/08/2016 12:00:00 SA
I wish I could give Wizard Plumbing 10000 stars!! We had a plumbing issue at home and made the mistake of calling another plumbing company that TOTALLY TOOK ADVANTAGE of our lack of plumbing knowledge. I later called Wizard Plumbing and they
1.Finished the job!
2. Did not charge me, but simply asked to give a review.

This is the first review I've left on Yelp & I'm glad to do so! Our plumber Freddy Melendez YOU ARE AWESOME! Don't waste your time calling other company's just call Wizards
Ryan F.
Ryan F.
7/24/2020
Call center was quick and polite, the next day Mo came by, crawled under my house looking for a leak I (thought I) had seen. He didn't find anything wrong. He was quick, on time, and a pleasure to work with. I offered some money for his time, he refused. Highly recommend Wizard Plumbing and Drain!
Craig M.
Craig M.
3/16/2019
Thank you to the team at Wizard Plumbing for taking care of my 84 year old mother.  Got a call on Tuesday  that her hot water heater died.  Called Wizard Plumbing Wednesday morning and ing and had a new hot water heater that night.  Prompt, Professional, and Friendly are all good descriptions for this company.  They replaced a 30 year old unit in no time AND made sure it was installed properly and safely.  5 stars does not say enough for how this company does business.  Thank you!!!
MJ B.
MJ B.
07/06/2018 12:00:00 SA
We have used Wizard Plumbing many many times before. About 15 times in he last 5 years we have lived and owned a home in SM. The previous owner of our home thought he was a contractor/plumber/electrician ect. And through the years we have had to fix many many issues. This time we called because our utility sink faucet was leaking and an outdoor faucet connection for garden watering was also leaking big time. We called Wizard and they were here on time the next day. Now all the employees we have dealt with at WP have been great however Gregg exceeded our expectations. He arrived with personality and a smile. We could tell as soon as working on our issues that he was on point! He figured out what was wrong gave us the 411 to fix it and did just that! On that day he took care of one of our issue made an appt with us to come back the next day to take care of the  other leak and our utility sink because it was a bit jacked up. Badda Bing Badda Boom and in about 2 hours all was good in leaking faucet land. We have never had bad customer service from WP. We know and are confident that if we have any other plumbing issues these are the folks we will always call. It is refreshing dealing with a company and employees who care and enjoy what they do for a living and always show up with a smile on their faces. Thank you WP for making what is sometimes owning a home a pain in the butt work a pleasure! Keep
up the good work and thank you Gregg for some outstanding customer service.
Kevin M.
Kevin M.
7/22/2020
Amazing service! Had a nasty pipe blockage which was causing problems all over the house. Christian showed up within a couple hours of our call. The blockage was so deep in the pipes that it took multiple attempts at different entries to clear. Even so, he only charged us for the final attempt that actually solved the problem. He was extremely professional and respectful of our home the entire time. Cheers to you Christian, thank you!
Hinna M.
Hinna M.
10/20/2019
WOW blown away wasn't expecting this from a larger company. In 10Mins Mike S and Samer fixed a clogged sink. Ask for Mike, get to see what decades of experience looks like.
Robert C.
Robert C.
02/01/2016 12:00:00 SA
My wife and I had a long week at work. My son was sick with a diaper full of shit. We all got home at around 7PM on a Friday only to find the water heater was out. Everyone I called was either closed or tried to rip me off about needing to get parts from GE when all I wanted was the thermal coupler replaced.

Steven showed up within an hour of my call (on a Friday night around 8PM), double checked what the problem was and didn't give me the runaround. We shot the shit, while my son danced around him and he replaced out the thermal coupler. Within 20 minutes, my water heater was back up and running and I was spraying off the crusty shit from my son's ass. He saved my weekend. Steven is an all around good guy. I'd totally go to Wizard again for any plumbing related issues.
Jon K.
Jon K.
06/05/2016 12:00:00 SA
Prompt and Proficient Professionals. Wizard came out to snake a slow draining shower/bathtub. They brought shoe coverings, which was much appreciated. Drain flow improved for a couple weeks, but too soon the problem recurred. Wizard came out again and snaked the line for no charge. A couple more weeks passed with the drain flow gradually degrading to unacceptable.

Wizard came out again and recommended replacing the old toilet located on the same line. After Wizard provided an estimate for sourcing and replacing the toilet, they did the job, and after several months, the problem has not recurred. Cost matched the estimate, including disposal of the old toilet.

Phone calls to Wizard's dispatch were pleasant and prompt return calls were reassuring. Mark and his crew showed up promptly, were courteous, competent and professional. Highly recommended. Would use again.
G. R.
G. R.
10/26/2017
So much for 24 hour service.  Called on a weeknight and got a recording.  Left a message and 3 days later still no response.  I ended up going with a private plumber who showed up within an hour and did exceptional work at a great price.
Joseph O.
Joseph O.
10/28/2018
Bryan G. and his assistant helped us out today. I couldn't be happier with their service and professionalism. Will gladly call on them again. Definitely recommend.
Deb B.
Deb B.
10/27/2018
Another 5 star review for Wizard Plumbing and Drain.  I had a leaky garbage disposal and received a prompt response and an appointment on a Saturday.   Bryan Garcia and Mariano came to check things out and I needed a new disposal.   They had a comparable one in their truck and they were able to finish the job on the spot.   They were both courteous, professional, knowledgeable and cleaned up after the job.   This is the 2nd time I used Wizard and I highly recommend them.
Craig H.
Craig H.
03/11/2020 12:00:00 SA
Franco came by today to help diagnose a damp area in the shower. He was able to leverage his years of experience to quickly provide an assessment and gave me pointers on how to address the issue (luckily no leak). He was extremely professional and helpful and I highly recommended him on any job.
Eric W.
Eric W.
2/21/2020
Wizard Plumbing is THE BEST.  They are so responsive and understanding.  I ONCE (ONLY ONCE) made the grave error of using Roto Rooter instead and it was a colossal mistake.  Wizards is much much better.  They have done lots of work for me at multiple properties and they always do a professional job and are very professional and timely.  Thank you Wizard!!!!
Kathleen N.
Kathleen N.
07/09/2020 12:00:00 SA
I had an emergency toilet overflow issue and Mariano and team came out to fix it within an hour! Thank you to the dispatcher who accommodated my emergency and to Mariano and team for fixing it so quickly!
Providing Feedbac K.
Providing Feedbac K.
11/05/2019 12:00:00 SA
Our new tenants had no hot water despite that the water heater is less than four years old.  The plumbing company we used in the past said they only replaced, not repaired water heaters, but for a service fee could come by to see if it just needed to be relit.  Not being sure of the problem, I wanted someone who could also do repairs.  Francisco and Arturo from Wizard Plumbing came by two hours later and quickly determined it just needed to be relit.  Not only that, but they refused to charge me anything for the service visit!!  Wizard Plumbing is going to be my go to plumbing company now and I recommended them to two friends already as well.  Their whole process was easy, quick and efficient.  I highly recommend this company and Francisco and Arturo as well!
R B.
R B.
12/22/2019
After an emergency dishwasher flood in the kitchen following a family dinner we needed serious help on Sunday to get us up and running. Mike and his crew from Wizard promptly answered our call. These guys were fantastic. Super respectful, tidy and professional, they gave us a serious assessment about what needed to be done. This is a 5 star PLUS rating because these guys not only knew what they were talking about, they were honest about the options we had - even when it didn't mean a big job for them. What they got instead is a new customer who will spread the good word in the neighborhood. We will request Mike the next time we need some plumbing help - totally trusting this guy and his super team. Can't recommend them highly enough!
Megan L.
Megan L.
12/21/2015
For Christmas this year, Santa (aka Wizard Plumbing and Drain) brought me a functioning sewer system. Once again, I can bask in the glory of a washing machine, dishwasher, and toilet. The folks who showed up were polite, well spoken, called ahead when they were running late, and explained everything they were doing and why. The wore booties in the house to keep my floors clean

As we say to my 1.5 year old: bye bye poo poos!
Loren S.
Loren S.
2/17/2016
Great service.  Called in the morning, came out in the after noon.  Mario came out, very honest and kind.  I trusted that he would do the right thing to fix the water heater.

He did...thanks for the great service
Jonathan H.
Jonathan H.
2/26/2016
We had an old toilet that was leaking at both the supply and drain.  It was an older toilet with expensive parts, so we decided to replace it with a modern toilet that also reduces water consumption.

We called Wizard Plumbing to have them change out our toilet.  Freddy and his partner arrived on time, gave an upfront estimate, then started the work.  After removing the old toilet, Freddy pointed out that the toilet flange was much lower in the floor than expected (probably due to a remodel).  Freddy presented three options, their pros and cons, and cost of each to mitigate the issue.  He made honest opinions and did not try to sell me on expensive options.  Once we decided on a path, Freddy and his partner completed the work in minimal time.

In the end, we have a brand new toilet that doesn't leak and reduces water consumption at the same time.  Thanks to Freddy for being transparent, honest, and efficient!
Greg M.
Greg M.
5/25/2018
My eight year old toilet stopped working. Jon quickly identified the problem and replaced the broken part. Jon was efficient and fast. I felt the pricing was normal for the area. I will definitely use them again.
Karina M.
Karina M.
11/14/2017
Mo and Jose came by today to deal with a bunch of issues that were plaguing my condo. They were super polite and helpful. They quickly diagnosed some tricky issues (I need an appliance repair person) and rejiggered the toilet so that it would use less water with each flush. I'm super satisfied with the speedy service. Because they couldn't fix the dishwasher, which is stupidly old and needs to be replaced, and because I've been a customer for a few years now, they didn't charge me for the visit. I really appreciated that!
Ajit S.
Ajit S.
6/30/2020
We had a water heater that needed to be replaced.  Lot to like about Wizard except for the aggressive pricing.  They were responsive and courteous but charged us $2000 for a simple water heater replacement in the garage with easy access to the water heater.  No stairs, no attic.  Open the garage door and there was the water heater.  Unfortunately it was 3 in the afternoon and no chance to get another price unless I was willing to wait 24 hrs for water heater.  Cost of heater at Lowe's was $650.  Took less than an hour to replace.  Paid them $1350/hour. That is more than an attorney.  Suggest you check around for another firm if you do not want to get taken advantage of
Laura M.
Laura M.
2/28/2020
We had a clogged bathtub drain.  Mike came out to fix it but after the drain was cleared, we had a problem with the smell of sewage coming through the opened drain.  Mike came back and went to extremes to handle the venting issue.
Kevin C.
Kevin C.
5/16/2018
Wizard Plumbing & Gregg were awesome.  I had some unique work that needed to be done and after working with a couple different plumbers from other companies, Gregg came out and fixed everything!  Scheduling appointments was easy, Gregg was on-time and did a great job explaining the work he was doing.  Highly recommend!
Josh G.
Josh G.
11/14/2017
We've used Wizard plumbing for a couple of different jobs recently, the latest of which was installing drainage and drainage pumps around the front and side of our house before the rain starts. They did an absolutely exemplary job, we're very fast to complete the work, and kept us updated step by step to ensure we knew everything that was going on. There were some adjustments that needed to be made during the project as we learned more, and they were extremely agile, and worked with us to make sure we were completely satisfied with the work. They even helped us coordinate with a trusted electrician to ensure everything was completed on time.

Bryan and his team were thorough, completely professional, and seemed to genuinely care about making sure we were getting exactly what we needed. We're extremely happy that if we have any future plumbing or drainage issues, we know exactly who to go to to get the job done quickly and correctly! We highly recommend Wizard Plumbing and Bryan and his team for any of your plumbing needs!
Jackie B.
Jackie B.
7/18/2018
Wizard is fantastic!  They came out the same day, within the time period they specified.  They sized up the problem immediately and were courteous, friendly and gave me a discount.  I highly recommend them.
Freddy is the best!
Laura F.
Laura F.
11/16/2017
Very professional company from beginning to end. The receptionist called to let me know the plumbers were running 15 minutes late which I appreciated. They are very polite, careful to review the situation, and asked several questions before providing a quote. They unclogged my kitchen and clothes washer drain and explained what they did. I asked them to tighten an allen screw in my shower faucet and the plumbers returned after leaving to come back and take care of my request (initially forgotten, but I was very impressed that they returned!) These plumbers are polite, responsible, clean, and reputable. I will definitely call Wizard again for my next plumbing issue.
Nishant D.
Nishant D.
11/09/2017 12:00:00 SA
I called roto-rooter. The guy gave it one glance and $675.
Wizard came in. They actually took the time to figure out what they could do. They split out the cost so I could reduce the cost by doing some stuff myself.
$225 and about 30 mins of my time later, all done.
And I learnt something new about the plumbing in my house.
Debra K.
Debra K.
6/26/2020
Your service was fine. Your charges for cleaning out my bathroom sink drain $325 and tub (which was not clogged) $249 was outrageous! A total of $574 for less than an hours' work. I guess it's my fault that I didn't get an estimate first. Buyer Beware!
LeftCoast Y.
LeftCoast Y.
2/22/2020
These guys (and women) live up to their yelp reviews!
We were in a pinch to install county mandated RP valves (Anti Backflow) for our house and small business.  After a number of phone calls ending with plumbers not being interested or not knowing code and requirements, I got ahold of Freddy at Wizard Plumbing.  We scheduled a consult a week or two out to review the needs/conditions/locations.
Freddy showed up on time and was a pleasure to work with.
He specified the two valves we needed and told me he would get back to me with a quote.  He also confirmed the valve models were on the approved list.
Though I had to call him a few times to get the quote sent over, I assume this was due to him being in demand. He sent over what I thought was a fair quote considering it would take most of a day to install.  
They showed up on time, worked most of the day and even went the extra mile to set up a drainage pan.

Both valves passed inspection and are happy preventing backflow as I type this.

Professional.  Great followup. Easy to work with.  And show up on time.  I can't really ask for much more.

They are in my contact list for sure.
Guy R.
Guy R.
01/03/2020 12:00:00 SA
I've used Wizard twice for minor plumbing issues and I have been extremely satisfied both times. They pick up the phone when you call, book appointments quickly, and show up on time. Most importantly, they do a great job at a reasonable price. What more could you ask for? In particular, I'd like to thank Gregg Dolling for coming out early in the morning and doing a great job. I look forward to working with Wizard again.
k t.
k t.
1/23/2018
We had a clogged kitchen sink which I went to HomeAdvisor to recommend a plumber.  They referred me to Steve's Discount Plumbing which was the opposite of a discount.  Steve's told me it would cost $500 to snake my pipes over the phone!  So I called Wizard hoping they wouldn't price gauge me and they didn't!  They came over and snaked our pipes for $250.  They were high quality and on point.  Highly recommend!
Lola K P.
Lola K P.
11/24/2015
I'm so happy.  And relieved.  Ready for Turkey Day!  Thanks to the guys at Wizard again.

We've been ignoring this loud pipe rattling whenever water ran in the kitchen.  Well, ummm, it kinda got louder and louder until it rattled the walls.  Thought I heard dripping too.  I can't have that much noise when hosting T-day, and it would just be my luck that pipes would burst or whatever disaster awaits.  Enter Wizard.

1.  Got appt on short notice.  Happy-happy.
2.  Guys arrived within the quoted 2-hour window.
3.  Very courteous, knowledgeable, professional service.  Again the booties, yay.
4.  Quickly completed the work.  No leaks found.  (YAY!!)
5.  Identified 2nd noise (not dripping), clearly explained cause, laid out options & cost.
6.  Discussed the water heater situation and other issues for me to deal with later.
7.  Extras:  took down and put fire alarm back up.

I am especially comforted that Wizard does 24/7 emergencies.  Why?  Yesterday's doings: 1 fire alarm died.  2nd stove burner died.  I had to unclog the dishwasher hose.  I sliced my finger almost to bone.  2nd fire alarm beeped as soon as Wizard stepped through the door (yes, yes, much joke potential).  You see where we're headed here.  Thanks to Steve and Jack for doing a great job, plus manning this holiday shift.  We hope we don't have to call you for an emergency.  Or the fire department.
I C.
I C.
10/20/2019
Steven came out on a Sunday afternoon to help clear a clogged kitchen drain, repipe problematic drain lines, and fix a leak from my well water tank.  He came within an hour of my phone call to Wizard, which is exactly within the 2 hour window provided when I called.  I even received a text message prior to his arrival.  He provided fast and friendly service - he fixed everything and left the place cleaner than it was before he came.  I can see why Wizard gets great reviews and I agree with how others feel.  I will definitely use Wizard again if the need arises.
Johnny W.
Johnny W.
9/26/2019
Greg did an awesome job replacing our kitchen faucet and angel stops. Job was done very professionally. Thank you!
Andrea M.
Andrea M.
11/10/2015 12:00:00 SA
We had a stopped up toilet that we couldn't plunge away for three days. My husband called Wizard.
They were timely-my husband received a two-hour window and they called at the top of that window to let us know they were en route. I was pleased that they kept us posted on the ET. Steve arrived and was very courteous. They tried to clear the drain and gave us a couple of options. We decided to have them remove the toilet and to clear whatever was still in the drain.  They were courteous and didn't make a mess! They carried the snake tool down wrapped in paper towel and I didn't find any mess around the sink.
I would feel comfortable using the again. Steve seemed to be knowledgeable and honest.
Jane H.
Jane H.
10/23/2015
If I could give Steven and his team a billion stars I would.  The whole operation from calling for an appointment, diagnosing and resolving the problem, thru follow up are excellent!  They are quick, reliable, professional and very fairly priced.  I've used other plumbing services before and have found Wizard to be competitively priced and in this particular instance very well priced!  I've now used them twice for major plumbing issues.  (First time to replace a water pipe from laundry to main sewer line under the house).  I feel confident in their skills and work... I trust that they are giving me the best option to resolve the problem without adding unnecessary costs.

This experience involved a leak somewhere under or around the house that was causing my sump pump to automatically start (considering we haven't had rain, nor am I watering my yard this was not right).  Steven came out promptly, assessed the situation and showed me pictures of the leaking pipe under the house, because it was late afternoon and the job would require some major work he asked if it would be ok to return the following day...which was fine with me.  He came back to fix the leak and answered/explained everything for me.  He also took a look at some other issues around the house and took care of these as well.  This was way over and above the scope of the job he came out to do and he didn't raise his estimate either, thank you.  Steven and his team stayed until 8:30pm to ensure the job was finished and cleaned up after themselves.

I will always use Wizard Plumbing and highly recommend these guys, they are amazing!
Matthew B.
Matthew B.
3/13/2020
Called with an urgent plumbing issue and Wizard was able to send someone within an hour or two. Mike and Sam were fantastic and fixed the problem in minutes. Fantastic service, friendly and professional. Highly recommended.
Jacob K.
Jacob K.
02/07/2018 12:00:00 SA
I had Mo out to take a look at a clean of the main sewer line. About 30' of the line was made of Orangeburg and had not been replaced from a 1950s install. Mo was able to come back the next day (for an all day job) with a crew of 6 to do a trenchless replacement of the section of pipe. This was a lot of work with digging deep holes in the front yard and under a concrete driveway to get to the two ends of the pipe that needed replacement. Mo and the crew were worked fast, explained what they were doing, minimized landscaping damage, patched the concrete in the driveway, and replaced and cleaned up everything when they were done. You could hardly even notice that they were there. The owner even stopped by the job site a couple of times to check on the work progress.

The price was fair and the work was fast and high quality. I hope to never have to call them again, but if I need a plumber again, I will call Mo and Wizard Plumbing with no hesitation.

Thanks for the great work.
Elyssa R.
Elyssa R.
11/08/2017 12:00:00 SA
Wow... they clearly are wizards. We called about a clogged kitchen sink and they were able to send someone within hours. Freddy and Francisco  helped us unclog our kitchen sink in minutes. More than that, Freddy explained the situation very calmly and in a manner than we could understand -- and shared how we could avoid the issue moving forward. It was also nice having two guys come as they worked really well together. Pricing was very reasonable. Highly recommended.
Maria W.
Maria W.
12/26/2018
We don't normally write reviews however; a clogged kitchen sink on Christmas day was not fun.  We called 3 companies in our local area the morning of the 26th and Wizard Plumbing and Drain answered the phone and said they would be here between 9-11am.

Francisco and Arturo showed up at 9:45am and were out by 10:45am.  They were extremely thorough and provided some educational types for preventing pipe buildup.  Thanks for the help and for the responsiveness!
Gary L.
Gary L.
06/12/2021 12:00:00 SA
5 starts for excellent service!  I called on a Friday at 11am for an urgent fix to a leaky pipe under the kitchen sink.   The customer service person, Sandy? (sorry if I got your name wrong) was polite and professional and scheduled me an appointment the same day fro 2-4pm.   That same agent calls me at 3:30 to give me a heads up their plumber is running late but reassured me that someone will make it the same day, probably by 4:30pm.    I really appreciated that call because you're not totally wasting your time waiting around.   They send their guy Rafael, who was professional, polite, and very competent.  He kept me informed of the issues he found, was upfront about fees, and worked efficiently.   He also was considerate in wearing a mask the whole time, gloves and booties.   He even cleaned up the space nicely after the job was complete.   Overall, I was very happy with the customer service and the quality work completed.  I would not hesitate to call Wizard Plumbing again!
Rebecca S.
Rebecca S.
12/22/2018
Arturo and Francisco provided excellent customer service.  They arrived within the first hour of a 2-hour window.  I was anticipating just an inspection and quote; however, they were ready to take care of it on the spot!  They replaced my water heater unit, installed a pan, cleaned the closet area, and found an alternate, less intrusive solution for running a drain line to the exterior by going through the crawlspace.  Everything was done in less than 3 hours which was much appreciated especially as we approach the holidays.  They were very courteous and gave me periodic status updates throughout the repair.  Thanks for making an unfortunate event (i.e. water heater leak on my birthday) as painless as possible.
Ed E.
Ed E.
11/25/2019
Manny and Isaac did an excellent job. They came out very promptly to assess our situation and quickly identified our old water heater as the ultimate issue.  First, they tried to fix the old water heater itself but there was too much corrosion and debris due to the heater's age and wear. They quickly followed up with an appointment to install a new water heater.  Everything was done on time and in a very professional manner.  They also clearly explained the resolution.  We now have excellent hot water pressure throughout the 2 story house no matter how many devices are running hot water.   I would highly recommend Manny and Isaac.
Manoj K.
Manoj K.
11/02/2017 12:00:00 SA
Very efficient and effective plumbers. Resolved our blockage in 30 mins, while other plumbers could not figure the issue.  Glad found them on Yelp
Andy C.
Andy C.
4/15/2019
Thank you Jon! Incredibly fast and professional. I highly recommend Wizard Plumbing and Drain.
Megan L.
Megan L.
7/19/2018
I had a drainage problem in my laundry room and they were able to fix it in a short amount of time. I am very pleased with this company!
Erin C.
Erin C.
06/08/2020 12:00:00 SA
My 3.5 yr old flushed some legos down the toilet.  My husband attempted to plunge and snake it himself but nope didn't work.  Yelped Wizard for help and they quickly responded, coming out within a few hours. Sam and Mike were really nice guys, and got it back to normal.
Alexander P.
Alexander P.
5/16/2018
We had a shower sink in one of the two bathrooms clogged over the weekend. We then found that pouring water to sinks in either bathroom adds more standing water. The toilets would flush just fine, so I figured the obstruction is close and tried dealing with it by myself.

A manual auger (snake) wasn't getting anywhere, so went to Home Depot and bought power drum auger for $25: homedepot.com/p/Husky-1-… Attached it to a power drill, got its head into the shower sink, and by the sound of it realized it may be going up the wrong way. Put it into a regular sink instead, extended all the way through, and it came back up with nothing. Poured in Drano, in shower and in sink, with very limited success.

On Monday we started looking for a professional plumber; many were booked until Friday, and with Wizard Plumbing we were able to find a slot on Wednesday, 8 to 10am. They came in, looked at the situation, showed how to access plumbing of one of the sinks that I couldn't get into myself, brought the heavy machinery, and pulled out a blob of hair from deep inside of the plumbing. Very courteous and professional. Big thanks to Mo for the work!
Cheryl W.
Cheryl W.
2/13/2018
I called Wizard Plumbing and Drain to add a gas line to my kitchen for my new gas range.  They set me up for an appointment the very next day.  Manny and Isaac arrived on time and immediately started their work, kept me informed throughout.  While here I asked them to check out my gas log set for safety.  Manny and Isaac also found and fixed 3 gas leaks.  I am very pleased with their work as they went out of their way to take care of all these unknown issues.
About 3 days later I discovered that the furnace in one of our rental apartments was not working, I called Manny to see if the problem could be related to their work.  He reassured me that it could not be but he would have his crew out the next day to take care of the problem.  Wizard has taken very good care of all issues and made my life so much easier.  I highly recommend this company.
Dmitry G.
Dmitry G.
08/02/2019 12:00:00 SA
I have been a loyal customer of Wizard Plumbing for over six years. They have done a lot of work on my old house- snaked drains, fixed toilet leaks, used a camera to identify a leak in the main drain, replaced the main line without having to trench through my yard, replaced the main water shut off and about two years ago replaced the sewage ejection pump. The old pump worked faithfully for over 15 years but needed to be replaced because the metal container had rotted away. They installed a brand new Liberty Pump which was supposed to be bullet proof. Unfortunately, it gave out after 25 months. Even though the installation was already out of warranty, Francisco, Arturo and Mark went out of their way to take care of me. They came out immediately, identified the issue, located a spare part and even drove to Stockton to pick it up in order to restore service before the weekend. They truly care about their customers and I appreciate everything they've done for me.
Kristal K.
Kristal K.
03/01/2020 12:00:00 SA
Our toilet began to flood our bathroom on Sunday morning and Mike along with his helper (I'm sorry I didn't get a chance to get his name) came in right away after our emergency phone call. They fixed the problem within 10 minutes and stayed longer to double check and make sure everything was operating correctly. The team even helped clean the mess we had from the flood. WE WERE SO GRATEFUL. Also, Mike explained the problem and answered all of our questions; he was very kind and offered reasonable rates. They were lifesavers and we will definitely call them again if we run into another problem.
Roger L.
Roger L.
08/03/2018 12:00:00 SA
We smelled bad oder from our drain, Freddy inspected and cleaned it for us. Everything goes back to normal. Best plumber service i ever had.
George M.
George M.
08/02/2018 12:00:00 SA
Brian and Mariano did a great job replacing a damaged pipe that required a solid plan of attack. The work was top shelf and entailed a can do attitude that resulted in the 5 star rating. They did a great job cleaning up and were a pleasure to deal with.  I would highly recommend Wizard.
Elissa M.
Elissa M.
7/21/2015
Wizard came to our house (and charged a good $200 for the visit) when we had trouble with our shower valve. The valve would no longer control the water temperature and all showers were scolding hot. Unfortunately the shower is all tile and behind the shower valve is all tile. So we had only three choices:
1) replace the shower valve completely at the cost of a new bathroom remodel,
2) find the correct replacement part,
3) jigger the existing valve just enough to provide some cold water.

We weren't keen on a remodel, Wizard was unable to identify the current valve for a replacement part, so they jiggered the valve.

As soon as I took my next shower, the shower valve/lever stopped moving and again I was stuck with only hot. We then decided to go through our home warrantee company (we avoided it the first time as we wanted more quality work - thinking Wizard would give us that). The company that showed up immediately identified the existing valve by reading it on the valve cover and ordered a replacement from the manufacturer.

I can't believe Wizard couldn't read or didn't know where to look to read the model number. Their lack of ability to do that cost us $200 and more grief. I'll not be calling them back no matter how many booties they wear into our house.
Ola S.
Ola S.
04/02/2019 12:00:00 SA
Wizard  Plumbing is a awesome company to work with. We needed someone to come out and check for a water leak. We through that it might be the main line which would have cost thousands of dollar. They found we just need to replace a small pipe, saving us thousands of dollars. I would use them again. Would recommend them to others. Wizard Plumbing is a 5 STAR company.
Ola S.
J R.
J R.
12/30/2019
Just had Joseph from Wizard Plumbing and Drain fix an issue with my toilet. He knew just what the problem was and took care of it in no time. He was friendly, professional and patient with my lack of knowledge about these things. I will call him back without hesitation with any future problems. Very happy!
Christine W.
Christine W.
5/26/2018
Thank you Johnny! This company was fast to respond and so respectful when entering our home. We will definitely use them again!
Kyle B.
Kyle B.
9/29/2019
Bryan from Wizard did a great job fixing my bathtub leak.  I initially thought the project was going to involve serious ceiling work, but Bryan was able to fix the leak from within the drain, avoiding the need for major renovations.
Gigi J.
Gigi J.
11/29/2018
Since we were new to the area I used Yelp to help me find a plumber.  So glad we did.  Made the appointment and all the contact online.  Jon Church came out at the exact time we were quoted.  Told him of our turn on/off problems in both bathroom.  He quoted us 249 plus parts for each one.  After review both of them, he spent 15 minutes adjusting one.  He stated it did not need any parts and he would not charge us for that on.  
Jon will be our go to plumber from now on....Thanks again!
Sh. A.
Sh. A.
5/30/2020
Wizard technicians, Francisco and Arturo, were efficient and professional. I called the company to detect the source of water leakage in my kitchen. They quickly detected the dishwasher as the source in two minutes.  They did not charge me for their service. Very kind and generous. Thank you.
N. W.
N. W.
3/26/2019
Wizard sent Gregg out the same day I called for an urgent problem.  Gregg was helpful and informative, and quickly facilitated a solution.  I will definitely use Wizard again in the future when things come up.
Margaret F.
Margaret F.
9/26/2019
Today Manny and Issac, from Wizard Plumbing, came to our home to repair the water line to our ice maker.   They were professional, neat, and did a wonderful job.   We will request them again when the need come up.
Richard M.
Richard M.
06/12/2019 12:00:00 SA
Franco came to our rescue yesterday morning  and repaired a leaking toilet and replaced one that was not fixable with a high quality Kohler 2-piece model. He provided the options in a straightforward way.  He was so unobtrusive I never even noticed when he removed the old toilet from the house.  He left the bathrooms absolutely clean and dry.  He made quick work of these long deferred repair issues. Thanks, Franco!
Greg P.
Greg P.
8/25/2016
We had the opportunity to work in Tandem with Steven from wizard  on a underground sewer project In San Carlos. They were helpful with managing the tenants .  and they also communicate  with landlord through out the job project Thank wizard !!!
Greg d.
Jonathan S.
Jonathan S.
8/16/2015
We had an excellent experience with Wizard Plumbing. We had a clogged kitchen sink and needed someone to come out that day. Steven arrived when they said he would, and he was extremely friendly and helpful. He quickly fixed our sink and gave us plumbing advice.

We expected a professional and licensed plumbing service to be pricey. Wizard was priced reasonably and fairly. We will definitely be calling Steve the next time we have an issue.

It's great to know that your local plumber can feel like a friend :)
Yuan W.
Yuan W.
7/29/2015
Steve totally deserves the five-star ratings that he receives from customers.

We came back from a weekend away to a flooded garage due to a busted water heater.  Called on a Sunday late afternoon and Steve arrived during the timeframe that his assistant said he would.  Provided his take on what's wrong and didn't charge us for the visit.

He then called me back the next morning at the time he said he would call, provided an estimate on the replacement, arrived on time and fixed the job beautifully.  The price was very reasonable.  Didn't over charge us just because we were desperate for a hot shower.

Everything about the business from beginning to end was professional.  Highly highly recommend.
M. B.
M. B.
7/17/2019
I needed to install a new water filtration system under the sink, so I called Wizard plumbing because of the great reviews.  Even though I was stunned at the quote they gave me for the filter install (around $450) I decided to go with it, because they were already there ready to start.  Then he suggested to add a little valve, optional, to divert water between the filter and the faucet - did I really need it, I'm not sure, but that little step added another $250 or so.  Then he suggested to flush my water heater, because I had never done it before (which I appreciated), and that added another $200. Overall, I ended up paying $887 for this 2.5hr visit that fixed some things, but also, created a leak that was not there before in my kitchen faucet.  Now they told me I have to buy a new faucet $450 (like the one I have) and pay them $330 (twice as much as other licensed plumbers - I just got a new quote for $165) to replace the faucet. They never suggested to fix/replace the faucet that was working before their visit free of charge, telling me that my faucet was defective (but I didn't have that problem before). Another outrageous quote they gave me: $887 to provide and install a new earthquake gas valve at gas meter vs $250 from a different company. Overall, they are nice and get the job done, but their rates are definitely higher than average. On the flip side, they are usually available on short notice. For my next project I am shopping around for a company with more reasonable rates.
Delon N.
Delon N.
06/08/2016 12:00:00 SA
Wizard plumbing responded fast to my quote request.  Performed service on Saturday which was a big plus, because it would have sucked to not have working plumbing over the weekend.  
Bart and Alex arrived on time. friendly and professional.  They worked hard and took care of the clog and shared tips on maintaining healthy plumbing.  They left and cleaned everything around their work area.  

I was thoroughly satisfied with my experience.
J J.
J J.
6/26/2015
I had a broken shower cartridge. I had great experience with Mark and his son previously. So I called Wizard. But a new guy showed up, he was nice but he charged me way too much!!!
It took him less than 20 minutes to replace it but he charged me $225 plus $45 for parts, which I found out later at HomeDeport only costs $15.08/each.
Chad R.
Chad R.
08/03/2015 12:00:00 SA
After buying a house that was built in the 1950's, I was nervous about all the little issues our place had.  As soon as our washer was leaking, I started completely freaking out because I've heard plumbing is something you don't want to mess with.

I found Wizard on yelp since they were located next to my new home in San Carlos.  FREDDY arrived to my house, and was AMAZING.  

He routinely checked in to confirm our time, and let me know as soon as he was 5 min away.  He was comforting showing me every step of the way what was wrong.  Fortunately, we just had a clogged pipe or something, and it just needed to be snaked out, but he was cool enough to show me the camera of what was clogged where.

He was super nice to my wife, new baby, and dog.  I would request Freddy again from Wizard if we are allowed to request people.
Denise S.
Denise S.
11/05/2018 12:00:00 SA
Wizard plumbers have been consistently awesome! Freddy has been out a few times and does excellent, honest work. Manny and Isaac were out today to clear my clogged sink. Manny knew it was the sewer line but my husband wanted them to check the trap first. Just as Manny said, the trap was clear but he also acknowledged that he was fine to check the trap for our peace of mind.

He then took the time to advise me on several issues he noticed that needed to be addressed. I had them take care of one of those issues today, and the rest will be handled by my contractor when we finish our remodel.

The organization exudes goodwill and a desire to take care of their customers. I know that if I ever have an issue, they will make it right. That hasn't been the case with some other well known plumbers in the area. Great customer service makes for goodwill. Call Wizard!
Amer A.
Amer A.
03/03/2019 12:00:00 SA
SAN MATEO RESIDENTS THESE PLUMBERS ARE THE BEST!! We had Mariano and Miguel they are HONEST and PROFESSIONAL they diagnosed the problem quickly; did not upsell any unnecessary procedures. Mariano snaked our kitchen line and fixed the problem very Efficiently. Scheduling was easy and prompt. These guys are the BEST we are clients for life. This is an Honest Review. 5 STARS ALL THE WAY!!
Diana K.
Diana K.
10/19/2019
This the third or fourth review I have done for wizard over the years. They are amazing !  Responsive professional and through. We had plumbing problems since Thursday, called wizard Friday late, scheduled appointment for Saturday. They let me know their eta, were in on time. Finished within a half hour, everything complete and explained. Could not have been more professional than Manny and Issac! Thank you.
Steve e.
Steve e.
2/25/2019
Great bunch. Fixed my shower valve. Very professional. Told me the problem and cost up front. No house call charge.
Brett R.
Brett R.
2/24/2019
Our hot-water heater was broken, Mariano Lemus and Miguel were working at our neighbor's house. We asked if they could investigate / diagnose the issue; they came over after finishing our neighbor's project and managed to fix the issue free of charge.

Very genuine professionals, we highly recommend
Ron F.
Ron F.
2/21/2019
I had a water heater blow up on me and needed help same day, late in the afternoon. I called several plumbers with high Yelp ratings and Wizard was the only company willing and able to come out the same day, assess, and attempt to repair the issue. They arrived less than an hour after I called and accurately assessed the situation. They returned the following morning at the time they said they would with the correct replacement water heater. They explained exactly what they would do, did it, and then this evening actually followed up with a call to make sure that my new water heater was working they way they said it would be. I've never had a plumbing service (and the same plumber who actually performed the work) call with a follow up same day to make sure their work was done right. They will get my future business without hesitation.
Jacob T.
Jacob T.
10/25/2018
These guys are amazing, particularly Johnny.  My toilet was running for 4 minutes every time I flushed and it was driving my girlfriend crazy.  Setting up the appointment was easy.  I was getting a little nervous when no one had arrived by 11:50 for my 10:00-noon window as I had a 1:00 meeting half hour drive away. But Johnny and Nula not only got here by noon, they had the toilet completely fixed by 12:17.  It now flushes and stops making any noise in 30 seconds!  $229 well spent.  Johnny was friendly, professional, very competent.  Thanks Wizard!
Veeral H.
Veeral H.
05/12/2020 12:00:00 SA
Our water heater gave out last night. Luckily I noticed it without much leaking into the garage. I called around a few places and was going to go with the first company that was able to come by and install a new unit until they quoted me 2x once at my place versus what they quoted over the phone...needless to say I went elsewhere and was glad I called Wizard Plumbing. They showed up the same day and ahead of the scheduled time, which I find very nice and refreshing. Quoted me that they could not only do the work but get it done within 2 hours, other companies had told me they would need to first locate the unique type of water heater I needed and would get back to me...Miguel and Josue were great, very professional and answered all my questions. Big thank you to Miguel and Josue and to the owner Mark! We will continue using Wizard Plumbing as repeat customers.
Tang N.
Tang N.
10/23/2018
Had to map out sewer pipe location under the bathroom floor for remodeling. Called Wizard, got a quote over the phone.

Freddy showed up on time and explained to me what can be done and what cannot be done. I like these guys. They will let you know everything upfront and so, there are no surprises. Did the job in 30 mins and I was very happy with the work. Very knowledgable and professional crew.
Jennifer T.
Jennifer T.
3/23/2016
After asking my friends and professional contacts for a referral , I went to yelp and Mark was my second call. He came immediately over , same day to give me an estimate for two major problem areas in our store that I manage in San Carlos. Two of our bathrooms were just badly backed up and we needed to take care of them right away.
I have to say , he responded quickly and with a very friendly professionalism gave me a quote which was very reasonable. I didn't feel that I needed to make more calls , he was able to do the repairs same day and that worked out great for us.
I would highly recommend Mark and Wizard Plumbing and Drain. Not too many companies out there that operate this quickly and with a smile.

Thank you Mark for your service today and I'll be using you for many years to come.
Jennifer Turner
Executive Manager
The Floor Store San Carlos
Mike S.
Mike S.
10/22/2018
Appointment was scheduled for 8-10. Bryan and his co-worker arrived a bit after 9AM. A pipe that connects the sink to the bathroom had developed a small hole. They replaced that section of the pipe and were done in about 30 minutes. And now the sink drains better then before.
Susan B.
Susan B.
7/13/2017
This is a top notch company and if I could I would give them 20 stars.  This is not only my opinion, but also the opinion of the water reclamation company sent out by my insurance company.  They have no connection to the plumbing company and no reason to say this but they did say the job was the best they've seen in a while.  Rest assured, if you call Wizard, you will be well taken care of during a trying time.  Steve and Jose were great to deal with.
Sam C.
Sam C.
07/03/2017 12:00:00 SA
Called Wizard day-of and they were able to squeeze me in. Our house is OLD, and everything is really brittle and one thing can lead to another. Bryan and Daniel came and warned me of this. They were really clear in their attack plan and despite things not going perfectly because of how old our house was, they never seemed impatient or annoyed. In the end, a perfect repair and kept to their quote. I would recommend them to anyone with plumbing issues.
matt r.
matt r.
05/09/2018 12:00:00 SA
Just used Wizard Plumbing again for a toilet issue.  Called at 8am and they had someone out by 1:30pm!  Johnny & Bryan were delightful and very knowledgeable.  They didn't even mind the 200 questions my 8 year old had!  

Apparently I have a very old toilet and they had to try 3 different parts to find the right fix and what I love about Wizard is that they come with a fully stocked van.  If I had a handyman do this, it would have taken ALL day and 15 trips to Home Depot.  

Super impressed with today's service.  Thank you!
Midori L.
Midori L.
7/31/2017
I called them in the morning, and they showed up in the afternoon as promised.  It was just a minor drain problem in the bathroom.  They came, fixed it, and left.  The business name is appropriate - Wizard.  Thanks.
Sonya M.
Sonya M.
05/09/2020 12:00:00 SA
They did a great job with our leaky kitchen sink, and with our clogged shower drain on a separate occasion. They were prompt and great to work with.
Mark a.
Mark a.
7/31/2018
This crew was great! - showed up on time, quickly figured out the problem and went on their way.
I am happy to recommend Wizard Plumbing.
Paco R.
Paco R.
05/06/2018 12:00:00 SA
Great service at reasonable prices. They came to u clog a drain and was done fast with a courteous service.
Nory D.
Nory D.
03/08/2020 12:00:00 SA
We had dishwasher drainage problem today. Mike and Sam from Wizard Plumbing came within minutes of my request and fixed the problem. They were both polite, courteous and very efficient. They cleaned up well and made sure that the dishwasher was working before they left. I would recommend them to any of my friends!  Thank you Mike and Sam for a job well done!
Roshan P.
Roshan P.
10/04/2017 12:00:00 SA
Mo and Jose were outstanding! Arrived very quickly, clearly explained what the problem was and what they were going to do. In no time they had the problem resolved. I am very impressed and will recommend them highly.
Karen S.
Karen S.
10/11/2018 12:00:00 SA
Helpful and friendly.  Replaced original toilet from 1940.  Johnny was particularly helpful.
Dwight H.
Dwight H.
7/19/2015
As good as it gets is an understatement for Steve from Wizard Plumbing. We had a new-ish hot water heater that lost heat, and I couldn't get the pilot re-lit. Steve had been to the house before, so he was the first person I thought to call. He came out the same day, knew almost immediately what the issue was (bad thermocouple) and had it replaced within 20 minutes, being careful to explain everything I needed to know. Fantastic. Forty-five minutes later we had hot water again.

As good as Steve and the Wizard operation is, I'm amazed any other plumber gets called in the San Mateo area.
karin s.
karin s.
7/26/2018
This was the second time I requested their services  and this time it was for my toilet. Freddy was great! He was super helpful and accommodating.
Eric S.
Eric S.
7/24/2018
Johnny and Bryan were great! Converted a standard water heater tank to an outdoor tankless water heater in one day then moved and plumbed our washing machine and utility sink the next day. Fair price, great attitudes and exceptional workmanship. Highly recommend!
Lizette R.
Lizette R.
5/26/2016
Freddy and Francisco came out today and installed a toilet for our home and were on time and extremely friendly . Left the bathroom
Spotless . Highly recommend the Wizards !!!
Lee K.
Lee K.
5/16/2013
I recently used Wizard Plumbing's services to inspect our plumbing, provide estimates for some upgrades, and service some equipment.  

They were prompt, fair in pricing, and did a great job.  The person who made the service call was very friendly and professional.  At the end of the job, I mentioned that I had some aluminum tubing that needed to be cut.  He kindly offered to cut it with his power saw and didn't charge me for the added service.

Wizard Plumbing did a very thorough inspection of our plumbing underneath the house and gave us a clean bill of health.  They also provided estimates for upgrades (replacement to copper piping and installation of a hot water circulation pump)... but advised that the benefits wouldn't warrant the costs.  How refreshing that there are businesses that would pass up opportunities for business when they feel it's not in the customer's best interest!
Christina J.
Christina J.
03/01/2020 12:00:00 SA
These guys are amazing!  I had a clogged toilet that would not plunge.  They plunged it in five minutes, used a snake with a camera to ensure the main line wasn't clogged.  It wasn't!  They didn't charge me because they were here less than 15 minutes.  They also were very considerate  using shoe covers every time they came inside the house.  My dog loved them too!
T S.
T S.
08/12/2017 12:00:00 SA
They came, they fixed my plumbing issue and hopefully it'll stick. The receptionist was efficient and the plumber was within the time window though he got lost.. (we're hard to find) .. a very positive experience.
Ann R.
Ann R.
2/25/2020
Franco did a great job taking care of a problem with my kitchen sink. I have used Wizard twice now, and both times I have had fast great service!
Nicole B.
Nicole B.
7/18/2017
I called, and someone came out an hour later. We had installed a dishwasher in our new home, but it wasn't draining correctly (pouring out of the air gap). We couldn't find the clog, but Freddy helped us out. Easy-peasy.
Dulce F.
Dulce F.
3/29/2018
David and Pablo were amazing! We had a bad toilet clog and they were able to come within 2 hours of calling. They did a great job of not just solving the problem but assessing whether it affected other drains as well. They were very professional, courteous,  and worked really hard to solve the problem. Will be a repeat customer!
mark d.
mark d.
09/12/2019 12:00:00 SA
It hurts to give this review. Mark the owner is an excellent plumber but even better and just general customer service.  We did all our plumbing needs when we bought out home in 2010.   But his biz has grown. And now everything from customer service ( office manager is downright rude ) to level of plumbers has dropped dramatically.  Not useable anymore.  We have had a simple shower handle installed wrong twice in a year resulting in drips/scalding hot water.  So here is the deal. If you get Mark. Use wizard. Amazing.  I would not trust any one else or their office manager to see things through.
Debbie M.
Debbie M.
6/28/2018
Great experience today with Johnny from Wizard Plumbing. Called them this morning and was able to get a same day window. Johnny and another plumber showed up in the promised 2 hr window and quickly fixed the leaky connections between our garbage disposal, dishwasher and sink and didn't even charge me. Would highly recommend! Thank you so much!
Hasan E.
Hasan E.
6/27/2018
David and his helper Pablo did a superb job. They accurately diagnosed the issue, they had all of their parts and equipment with them, their camera system worked very well to identify the root cause of the clog. It turned out that I had a deeply rotten line and broken pipe at multiple locations. They dig into the concrete slab, fixed it over a day. They did a superb job. Clean, as fast as they can be and courteous.
Antoine T.
Antoine T.
08/02/2019 12:00:00 SA
Five stars for good reason. I had a bag clog. They came. They unclogged. I am a very happy customer.
Nancy F.
Nancy F.
05/06/2018 12:00:00 SA
I had more work done in April 2018 by Wizard and the job was another five star. They were simple repairs but done well. Will call again
Atsuko W.
Atsuko W.
08/01/2017 12:00:00 SA
I had a problem with water filter and Steve was able to fix all the problem I had!
Super nice service!!
Marilynn G.
Marilynn G.
10/31/2017
I use to think these guys were great. I used them many times over the past few years and referred them to many of my friends. I use to think they were efficient and reasonable.  Today I called them to clean out a patio drain; they quoted me 200% more than they did a year ago. I guess all these positive Yelp reviews (I was one of them) has gone to their head..I will be looking for a new plumber.
Elle Y.
Elle Y.
2/16/2020
Our water heater broke and was leaking water to the garage late last night. We managed to turned off the water and gas supply. Wizard came to help us to fix the gas pipe in the past so we immediately called them. Tina called us back first thing this morning to schedule a time and called again to let us know when the plumbers were on their way. In less than 30 minutes, Danny and Justin showed up. They worked on the installation right away and only took them a little over an hour from start to finish! They are professional and courteous. Danny explained clearly and patiently to all our questions. I am a happy customer and highly recommend Wizard Plumbing in all your plumbing needs.
David K.
David K.
04/12/2020 12:00:00 SA
Thank you Christian for coming out on a Saturday, within an hour of calling. The receptionist on the phone was super nice and Christian could not have been more helpful and honest. Thought I would need to replace the entire water heater but while he mentioned he would be happy to, the issue (at least for now) wasnt the water heater. He spent over an hour checking the system, testing the pressure coming into our home and made some adjustments and he was on his way. Super nice guy, honest & helpful. I won't look anywhere else now.
Jennifer R.
Jennifer R.
07/03/2017 12:00:00 SA
Bryan and Daniel came out to help fix our badly leaking kitchen faucet. Embarrassingly for us the problem was really simple - something needed to be screwed in tighter. They were so gracious and kind about it and didn't charge us a thing. We had another unrelated plumbing question about the sewer main in the back yard and they even took the time to understand and educate us about that issue. We will definitely use their services again!
J B.
J B.
7/31/2019
Gregg at Wizard, a very nice man, quickly repaired a slow flowing faucet and also replaced a couple of shower handles for us. Gregg came through big time, as the handles were old and difficult to match, but he found the perfect pair and we're so grateful because they look and work great! I thought the pricing was reasonable, especially as he had to travel some distance to find the hardware. Plus, Gregg helped get the water running again into an old bathtub that hadn't been used for some time, free of charge! Wizard earned my five-star rating.
Denis R.
Denis R.
04/04/2017 12:00:00 SA
Maybe it's not an issue with this particular vendor, but it is a whole industry pattern - I can't say for sure. I will just describe my case and let you decide.

1. I turned off my water heater, about 8 years old.
2. When I tried to ignite it back 4 hours after, it failed to start. The complication was that it was installed in a very inconvenient way, with looking window facing the wall with almost no access to it. Just to give it a credit, that setup was not trivial/typical.
3. I called Wizard Plumbing, recommended by my friend(who had good experience with them before). They responded perfectly and a guy stopped by my house an hour later. So far, excellent experience.
4. The guy tried to ignite it back using the same, user manual-like technique (pilot gas on, igniter button pressed multiple times). Ok. The strange thing started to happen after that.
5. As it failed to start normally there was NO attempt to diagnose it while he was here. He made an assumption(like it may be related to the fact the area arounf had been recently painted). He took a SN and suggested to call manufacturer and propose next steps. And even before that he suggested that he would replace the heater as it is quite old anyway. Hmm.
6. He called next day, said the thing is not under warranty anymore and suggested again to replace the heater(apprx. $600 device+$1000 labor). After I said I'm looking for other options, he said it may take time to get the details ordered and delivered (which details with no diagnostics - hm?). When I insisted, he agreed to check with warehouse and 10 minutes later called back. A valve was available and would cost around $250 + $250 labor. Any guarantee it will help? -No. I promised to think about it.
7. My contractor offered me the same thing (just a little cheaper)
8. I opened a lid to provide some basic diagnostics myself. Looks like spark was not coming and I ignited pilot with a match. It works till now - no issues. 30 minutes work from a guy who took every step very cautiously as I have no experience with gas and with heaters in general - only common knowledge.

Maybe others will do the same, but to me it looks to me that company didn't try to help me to solve the problem, but rather respond to it with the most profitable solution for them, playing on my inexperienceness and discomfort staying without hot water. On a positive side - they didn't charge for the visit (as some others wanted to do).

So, for time to respond and for no charge for no-help visit I give it extra star.

I understand people and businesses need to make money here, but I think there should be a limit.

Ending is better than mending. The more stitches, the less riches. (C) Brave New World
Marianne M.
Marianne M.
02/08/2018 12:00:00 SA
We have used this service twice now.  We will never call anyone else!
Our plumber, Steve McAllister, is the absolute best.  If you are interested in plumbing--and who isn't--Steve is your man.  He knows everything.  He crawled under my house on the first visit and responded to an emergency water heaters crisis on the second.  For that event, I called about 10:30am and he was there by 11:30am!  Can't beat that for service.  Wizard is excellent. I'd give them 10 stars if I could.
Thomas H.
Thomas H.
12/19/2017
Excellent service. They answered the phone every time we called (even though we called them 3 times in 30 minute span to reschedule due to our work schedule changing due to shifts in work calls/meetings - very nice rep on the other end of the line, I believe her name was Tina) and they showed up exactly when they said they would. Jose and Mo were professional and clean - they even put on cotton shoe covers when they came into he house. After assessing the situation, they were luckily able to snake it out in 15min. We paid them via cc and they were on their way. Have saved their number in my phone and will be using these guys again if I have another issue in the future. Thanks Tina, Mo and Jose!
John Y.
John Y.
12/31/2019
I've used Wizard Plumbing on multiple occasions and have always been very happy with their service.  I'm not prone to give reviews but after this last call with them I felt their consistency deserved a post.  Freddy and Jesus came (on the same day I called) to take a look at my garbage disposal which had stopped working.  BTW, Wizard had installed it as well a couple of months ago.  Much to my chagrin, it was a bone that inadvertently got tossed in there that caused it to jam.  They were able to dislodge it and now it's working just fine!  Got the Yelp discount which made it an overall pleasant experience.  Not surprising given my past experiences with them!  I would highly recommend Wizard to anyone with a plumbing issue.  I know I will continue to do so.  Hopefully you get Freddy and Jesus but honestly everyone I've come across with Wizard has been great!
john e.
john e.
5/13/2019
Called on a Sunday and left a message.  Call was returned within 2 hours and, since this was not an emergency issue, an appointment was scheduled for the following morning.  Jon arrived well within the allotted window.  Came in, went right to work, and had us up and running in no time.  Ran test 3 times to make sure repair was completed to our satisfactory.  Thank you, Wizard Plumbing and Drain!
Ricky P.
Ricky P.
8/20/2015
THANK YOU. We had issues flushing two of our toilets (air bubbles coming up, not flushing well).  I called Wizard based on Yelp reviews (and the fact I've worked with several plumbers over the years and most were all shady and not all that honest, so I wanted to try someone new).  Freddy Melendez came out at ~5:20pm with his partner and I showed them the sewer clean outs.  They opened up the main clean out and blockage came up immediately.  They ran the snake line through the property clean out to the main line.  It cleared out immediately.  They also ran the camera and we saw some root issues.  

Freddy was very professional and honest.  His partner was also courteous and professional. Very refreshing this day and age with contractors across the board trying to gouge you.  He made several recommendations on who to work with, what to do, how to work with the city (of San Mateo) should we need to replace the sewer/lower lateral.

Thank you, Freddy (and your partner) for fixing the problem.  I would definitely ask for Freddy again should any problems come back.  Nice Job!
Marla B.
Marla B.
9/14/2017
I have finally found an honest & reliable plumber!  Freddy came out today to check out our garbage disposal that suddenly stopped working & a bathroom sink that was somehow clogged with a metal knob.  Upon discovering that we need to replace our garbage disposal, he suggested that I order it online or pick it up myself rather than buying it through them because my cost would be much lower.  Also, although he spent over half an hour here checking out the disposal & unplugging the sink, he didn't charge me a penny--said to just schedule to have him back out next week to install the disposal & then I'll pay their standard labor rate.  Fantastic customer service, knowledgeable & professional!
Carol H.
Carol H.
7/28/2019
We had water leak in front of our house on early Saturday evening. Most of the plumbing companies are closed for the weekend. Luckily we were able to reach Wizard Plumbing. Franco and Moe came quickly, they dug  and realized the joint for main pipe (unfortunately PVC pipe were used by  the builder) was broken and suggested to replace it with copper pipe. Since it's already dark, they went shopping for the parts and came early on Sunday morning to finish the job. It's a really hot day and they worked very hard under the sun to replace the 10 feet main water pipe and restored the ground (plants) nicely. They also cleaned up the driving very nicely. We are extremely happy with their EXCELLENT work and very grateful that they were able to come over the weekend. Thanks very much Franco and Moe!
Michele F.
Michele F.
8/23/2019
Wow, I emailed via Yelp and received a response within minutes (this was a Saturday night!), Francisco and his partner came Monday morning assessed the broken flush issue and advised that I get a new toilet (completely correct assessment).  Within 24hrs or taking Delivery of the toilet, Francisco and his partner returned.  The arrived, unpacked, removed all boxes, the old toilet and any related trash and within 1 hr they had completed the work.  Clean, professional and super friendly.  Highly recommended - thanks guys!
Raj K.
Raj K.
8/22/2019
Finally I have a plumber I can rely upon. A real person answered the call and scheduled the appointment. I got a text message prior to their arrival. Steve diagnosed and suggested solution I'm following. He fixed another problem. Professional, smart, and courteous!! Thank you Wizard.
Mark J.
Mark J.
7/22/2019
This place is great right on top of things needed some plumbing and new waterheater called they where here in no time ready to work the next day but I was not ready. Gregg said no problem where here first thing monday morning done in know time finally I have a place I can count when I need it prices are very fair tooo  Gregg workers all very pleasant GREAT JOB WIZARD
Jag P.
Jag P.
6/27/2017
Excellent job done by Mario and his team. Replaced my leaking A.O. Smith Vertex water heater (that had a faulty flue which caused premature corrosion) with a simpler Bradford white water heater.
Mario spotted the faulty flue (due to shoddy initial installation of the water heater 7 years ago) and fixed it for a small addition cost.

His price was better then 2 other Yelp competitors and the quality appears to be excellent. I would strongly recommend them.
Eugene N.
Eugene N.
3/23/2018
I consider myself pretty handy, but for the life of me i couldn't figure out what was wrong with my water heater.  Worried for my life should my family go thru another night of cold showers in the winter,  I called various local plumbers desperate for a quick turn around.   After the third try I found Wizard Plumbing and Drain.   Brian and Mariano came within the hour in the morning and took care of me.   They had to change out a thingamabob; it looked expensive and fairly labor intensive, but the price turned out pretty reasonable.  The dou was professional, nice and informative.  Recommend the company, and the team!
Lester L.
Lester L.
08/04/2015 12:00:00 SA
I've called up Wizard Plumbing on two occasions and they've been very helpful both times.  After being satisfied with them the first time, I decided to give them another call today.  

We've been having issues with our storm drains; they haven't been emptying into our sump basin.  Freddy and Francisco came over, ran a camera through the pipe, and found tons of tangled up roots throughout the system.  They tried to clear them but the pipes are so far gone that they need to be dug up and replaced.  

Instead of offering up an expensive repair, Freddy suggested a couple of cheaper options to clear the drains.

I'd definitely call them again for any plumbing issues - always respectful and at a reasonable cost.
Linda S.
Linda S.
05/09/2018 12:00:00 SA
We had a clogged toilet that backed up into the tub when we plunged it. Gross! it was 5:50 pm so I called Wizard and they called me back within minutes and sent out Johnny. He arrived 2 hours later (8pm) He was great and got the line cleared. The clog was outside between the house and the street. Also ran a camera down the pipe so we could see if there were any tree roots coming into the pipe. Resolved our issue within an hour. Great service.
Dennis H.
Dennis H.
3/28/2020
We used Wizard recently when our water heater went out. These guys were great and very attentive.  Wouldn't hesitate to use them again!  Shout out to Danny!
Darryl J.
Darryl J.
8/17/2019
Had a leaky pipe in our backyard.  Called Wizard and they sent someone out in within the next 90 minutes.  Was able to fix quickly and efficiently.  Had a great experience.  Would use them again.
B K.
B K.
12/20/2019
We were fortunate to have Christain within 2 hours after we contacted Wizard. Christian was courteous and a true professional in locating and fixing a leak inside the shower wall and dishwasher's air-gap related drainage problem.
Karen T.
Karen T.
11/17/2018
Wizard Plumbing and Drain are great!
We had Bryan and Mahano to our home for a nasty kitchen sink clog. They came at the scheduled time, were quick - and thorough as well as very courteous.

I highly recommend them.
Aimee M.
Aimee M.
7/20/2018
I've used Wizard several times for plumbing issues, and I have always been happy with their service. Today I called because my disposal was jammed and not working, and they came out within 30 minutes. They also flushed the tankless water heater while they were here and cleaned the filter.
Johnny and Brian were very knowledgeable, prompt, and kind. They made sure everything was working properly before they left.
Ning T.
Ning T.
10/09/2019 12:00:00 SA
We had issues with our water heater and called for a quote. They sent Gregg out to take a look and give us a quote the same day. He fit us in for service the next day and so far our water heater is working great!
Jason F.
Jason F.
1/23/2020
I had an issue with my sink this afternoon and Wizard plumbing came out within 2 hours.  Mo and his partner fixed the drain, cleaned up, and checked under the house to make sure everything was good.  I really appreciate the quick response and reasonable price.
Armando C.
Armando C.
3/22/2020
It's refreshing to find a business that Says what they will do and does what they say. Had a backed up sewer line on a Sunday. Called and they answered right away, gave me an ETA of 3:00 - 5:00 which was an hour away. They showed up at 3:00 exactly, scoped the line, found and cleared the problem promptly. Couldn't have asked for more. A shout out to Bryan and his partner for excellent service.
Karen B.
Karen B.
2/18/2017
I am shocked that this business has 5 stars. They also came highly recommended on NextDoor too. After having a tech come out, we waited for months for a part to be ordered. Never got a call. I called several times to find out what the status was to continue to wait. I finally gave up and called someone else. Ends up it was simply pulling the shower controller out and cleaning the screens. I can't believe we waited for so long for something unnecessary and no follow through.
Lucia G.
Lucia G.
05/03/2019 12:00:00 SA
We've experienced a real emergency today when our sprinkler pipe popped off the main pipe and we could not find the main shut-off valve to cut off water supply to the house. Water was leaking as if it was coming out of fire hydrant. We called a number of plumbers, but only Gregg Dolling at Wizard understood how urgent this was, as he came by in his own car within 30 min of the call (at 8pm on a Friday) to turn off the main valve! He then went to the their office, and came back at 9:30pm with the truck to conduct the necessary repairs (replaced the T-pipe with a hose bibb). Gregg's dedication to the job was admirable! We highly recommend Gregg and Wizard! They truly care about their customers.
Michael T.
Michael T.
6/19/2017
These guys are terrific. We weren't getting any hot water coming into the house from our tankless water heater. They gave me a time window for that same day and the guys showed up on time. After looking at the water heater and testing it, it was deemed to be a false alarm. No charge for the appointment/inspection, and gave us some recommendations on how to avoid it in the future. Great service and very courteous people. We will definitely be calling on them again in the future.
Howie F.
Howie F.
09/04/2019 12:00:00 SA
Our front yard has the main water shut off for our house. The pipe started dripping a little while ago and then grew into some real troublesome water problems. I called Wizard in the early afternoon and in no time Bryan and Ivan showed up and worked their magic. The old pipe was removed, with tools that I have never seen. They were professional and informative and apparently experts at what they do. I have give a shout out to the young lady I first spoke to on that day. She did a great job getting the guys out and taking care of this important repair. I am so glad we had a chance for Wizard to come out and help us. Thanks guys. These guys and company is one to choose.
Elizabeth L.
Elizabeth L.
10/05/2019 12:00:00 SA
Excellent experience. Jon arrived 45 minutes after I made the call. It was a Saturday. (Other plumbers I called advised they could come out on Wed, Thurs at the earliest.) He identified the issue quickly and made the repairs just as fast. I highly recommend.
John S.
John S.
02/03/2017 12:00:00 SA
Mark came out with an assistant who may have been a trainee. I had been hearing a steady dripping from my toilet but couldn't figure out where it was. Mark was very polite and showed me where he thought the water was dripping into the overflow pipe. He said replacing the fill valve would stop the dripping. I asked him how much it would cost. He thought about it for a minute and said $150. I wanted to save time, so I said ok. They were able to do the job in about 20 minutes. Afterwards, I didn't hear any more dripping. Mark gave me his card and told me to call if there were any problems.

After they left, I noticed that the water level in the toilet bowl was lower than normal. I called the number on the card, which turned out to the main number for Wizard Plumbing. The receptionist asked me what my question was and told me Mark would call back. He never did. So I left another message. Again, no response. I thought ok, no big deal.

Later on when I was at OSH, I saw that the fill valve he used cost $12. So his hourly rate is basically $438/hr. I felt pretty taken advantage of.

It is now 1 year later and the dripping is back. So that was $150 down the drain.
Aubrey R.
Aubrey R.
9/27/2017
Freddy was knowledgeable and patient in his explanation of the problem with our main sewer line.  What we thought was a minor problem turned out to be a major one, but he guided us through it and solved the problem very quickly.  His friendly personality also made the experience easier to handle.
Carol n.
Carol n.
8/16/2019
These guys are the best.  Once again Manny and Isaac came out within an hour of our call to check under the house to check to see if we had a leak of dampness anywhere. We had been away and came back to s musty wet wood odor.  They were under the house and thoroughly checked out everything, and thankfully found no leak. A small issue with a p-trap under a garage sink that had been unused for a year seemed to be the culprit.  Thanks guys!
Melissa L.
Melissa L.
06/07/2019 12:00:00 SA
Wow. Talk about a company that stands by its promise. Fast forward almost 5 years - with a different drainage problem, Mark E and the Wizard team serviced our home within the 2 hour scheduled window, and really took care of the issue. Very friendly and professional service. Thank you!
Lara I.
Lara I.
6/27/2018
I've had two different and pretty stressful plumbing issues (shower issues then garbage disposal repair) and called Wizard Plumbing for both.  I called them the first time because of the good reviews I had read, and I called them the second time because of the great service I received.
Both times, the customer service operators/receptionists were very professional and courteous.  They were also able to set up appointments for me right away.
I worked with the same plumber both times, Gregg Dolling.  Gregg was great!  He was very knowledgeable about all the issues I had (he walked me through both issues) and was able to repair both issues very quickly.  He was also very friendly with my toddler which alleviated some of the stress of having strangers in the house.
I highly recommend calling Wizard Plumbing! And it was great working with Gregg!
Jason G.
Jason G.
01/04/2016 12:00:00 SA
Great service. Got the job done quickly and cleanly. I wholeheartedly recommend.
Anna K.
Anna K.
01/10/2020 12:00:00 SA
I called at 8am and dispatch said the would be at my house before 10am and they were here in 30 minutes. We thought we had big problems but our faucet was just loose and caulking was gone . They were both very helpful Arturo and Francisco . Thank you!
Larry E.
Larry E.
10/06/2019 12:00:00 SA
My Wife and I have been using Wizard Plumbing for last five years or so. They have taken care of both our residence and our rental property. We recently had Gregg out to take care  of a faucet issue. He couldn't have been more friendly, and professional. Showed up on time, and got right to work. Settled the issue for what we thought was a very reasonable price. I must also mention Johnny Higuera who fixed a major drain problem at our house due to a faulty installation when we remodeled our home seven years ago. The problem didn't show up until a few months ago. Johnny was extraordinary in his dedication to getting it right. I find this attitude of friendly professional competence (at a competitive price) is typical of Wizard employees.
Katherine O.
Katherine O.
10/11/2018 12:00:00 SA
A same day response, Bryan Carmichael and his assistant came and completed a tough job that 3 other plumbers either couldn't make time for and RotoRooter couldn't figure out. Bryan was one of the most polite and dignified home professionals I have ever dealt with. He was also one of the most competent. I'll never call another plumbing group.
ML K.
ML K.
11/30/2019
This is the second time we used Wizard Plumbing for backed up drains. Both times, they were able to come by our home with 2-3 hours.  Their staff was able to diagnose the problem and make corrections.  Unfortunately for us, our old drain needed to be replaced.  The guys started working on a Saturday. They did a great job.
Eric H.
Eric H.
10/04/2019 12:00:00 SA
Gregg is a wonder-worker. We have a bathroom with 60-year-old fixtures which require resourcefulness to fix, as it is difficult if not impossible to find necessary parts. He fixed the toilet, which was phantom-flushing, and the dripping bathtub faucet, and did some other work on newer fixtures. We are so grateful to be able to give the house's original bathroom an extended lease on life. Thanks immensely!
Perda P.
Perda P.
6/21/2017
I had an leakage in my front yard and Bryan came really quickly to solve the issue. He provided suggestions and how to fix the leakage saving lots of money. At the end the problem was very simple and he did not even charge me. Great service and reliable as always. Thanks guys!
Kay B.
Kay B.
10/02/2019 12:00:00 SA
I needed to swap out a garbage disposal and kitchen faucet.  Gregg gave me excellent advice on choosing a faucet.  He was thorough, careful and prompt.
Mr. B.
Mr. B.
1/22/2017
They did good work overall and responded quickly to a request for help.

However, I thought the bill was too expensive and they would not provide a quote in advance on the phone for pretty routine work which made it hard to price compare.
Chelsea L.
Chelsea L.
9/20/2019
Gregg Dolling was amazing and so informative as he replaced our garbage disposal. I would highly recommend Wizard Plumbing and Drain for all of your plumbing needs. Great quality service and a thorough job was done! Thanks Gregg.
Billbo B.
Billbo B.
08/06/2015 12:00:00 SA
Called because of the Yelp reviews. Spoke with the customer service lady. She called me back in about 20 minutes, told me a worker was on his way. Freddy showed up and diagnosed the problem (New Water Heater) gave me a estimate. I crunched the numbers and realized it's worth it for fast reliable service. Freddy was back with our water heater and some additional parts. Very professional, fast and did a great job.

Thanks guys.
David P.
David P.
3/21/2018
Asked them to replace old leaking pressure relief valve and update some pipes to the code. The initial quote was high but I had my own parts so we went down to something more reasonable. Kevin did the job right after we agreed to the estimate. The quality of work is good, will hire again.
marilynn g.
marilynn g.
7/14/2015
Part of being a homeowner is dealing with sinks that get clogged. However, if you have a good plumber, a stopped-up sink is not a big deal

Steve from Wizard came out and within minutes fixed the problem. Pleasant, knowledgeable, efficient and reasonable.  

These guys are great.  No wonder they have so many good reviews on Yelp. The praise is legitimate
Catherine W.
Catherine W.
5/24/2017
My water heater failed yesterday, and my next door neighbor recommended Wizard, who had recently replaced their broken water heater.

Mario came out within an hour. He did a fantastic job explaining what needed to be done and replacing the water heater. He also improved the water heater flue and replaced awkward fixed pipes with flexible tubing. He left the area clean, and provided me with very helpful information on how we could prolong the life of the new water heater. Terrifically friendly and capable, and his prices were competitive. I will definitely call them again for any future plumbing issues.
Kurt H.
Kurt H.
10/12/2015 12:00:00 SA
My experience with Wizard Plumbing was great.

I had serious leak issues with bath tub and after two other plumbers coming out that just were not helpful, Wizard Plumbing sent Bart my way. Bart was professional,  courteous and a person of integrity. He came out late on Friday to check out my situation and said he couldn't get the job done that night but he would be back on Saturday morning at 8 am. He actually did show up and he did great work.

Thanks Bart!
Bruce S.
Bruce S.
03/09/2018 12:00:00 SA
No charge to show up... but minimum charge is $200 to do anything at all.  But they were here within an hour of my call and had my drain line unstopped within a half hour using 80' drain snake.  Well worth the $250 I was charged.
Patrick H.
Patrick H.
2/24/2020
Called on a Monday morning for a leaking kitchen faucet.  Great customer service on the phone and set a 1:30p-3p appointment window. Gregg was here right at 1:30 and went right to work.  Fixed the faucet and fixed another issue he found under the sink.  Quick, clean, professional and a reasonable price. I can't say enough good things about Wizard Plumbing. Next time I need a plumber, they will be my first call.
Beth M.
Beth M.
2/24/2020
Had a water heater problem! Miguel and Jesus were there within 2 hours! Problem resolved ( and I hope for a few more years)! Very efficient, very nice and I appreciated the explanations! This is second time I've used Wizard and I'm very impressed and satisfied.
Vijay R.
Vijay R.
11/11/2015 12:00:00 SA
After my the fix for my dripping shower was botched by someone from Handy, Mark and Paul set things right.

They even drove all the way from Burlingame to Mountain View to get the right part because it was a holiday and nearby stores were closed.

Thank you!
Aaron S.
Aaron S.
1/13/2015
I just had a great experience with Mark. I had a leak in my garbage disposal. He came out with and replaced the unit after assessing the problem. He was fast and efficient as was his partner whose name I forgot.

I'll continue to call wizard for all my plumbing issues, big or small.
Zeenat L.
Zeenat L.
7/15/2019
This time our shower broke, no hot water. I called Wizard Plumbing. Majid came over the next working day and fixed the cartridge in the shower handle. He was very professional and knew exactly what he was doing. This is the second time I have used their services and they are excellent.
Cassy H.
Cassy H.
2/13/2019
First off, let me say thank you to the yelp community for sending me Wizard's way, and secondly and most importantly let me thank Wizard for being the Harry Potter for my Sewer System!
The beginning: Woke up in a rush to get ready for work, only to be half way through my shower when my toilet starts to bubble like crazy and flood my house.  Afraid of what was gonna happen next, where do you start?  I googled plumber and got pages and pages of hits.  To be honest, Wizard was the third call and the first co. that not only had a friendly and knowledgeable person answer, she said the plumber would be here to help within an hour.
Showtime: Shockingly, John pulled up to save the day in 15 minutes!  Apparently when they say local, they actually mean local.  John assessed the situation, explained things thoroughly (all I know about plumbing is I flush, poop goes bye bye. end of relationship :) and quoted me a price.
Finale: John finally got the line flowing after suspecting the line was most likely broken in the city section(Much harder than I think he originally anticipated).  He even included us in the camera inspecion, which comfirmed our line was collapsed. Needless to say, Wizard not only starts but they finish! With written explanation, city was out next day, confirmed Wizard's findings and is digging it up and will have it fixed within days!  Could not have done this without John and the Wizard team, and I now have MY plumber that I will recommend time and time again.  THANKS GUYS!!!
Brian C P.
Brian C P.
05/02/2019 12:00:00 SA
I think this is only my second review of Wizard Plumbing and Drain, but I have used them several times already.  They are always do great work and have really become my GO-TO plumber now.  After two days of very uncomfortable cold showers, Gregg come over today to fix my not-so-old water heater.  We had some really good conversation while he very efficiently replaced some components.  I now have hot water again and I get to publish another 5-Star review for a job very well-done :D
Alex J.
Alex J.
1/18/2017
Mo opened up our stuck clean out, cleared the drains like a boss, and finished it off with a video inspection so we could see the conditions of our pipes. I'm calling these guys for sure the next time my house needs some plumbing work!
Robert M.
Robert M.
2/18/2020
Our kitchen sink was backing up. I called for help and they were out within a few hours. Technicians showed up early and solved the problem quickly. They were very professional, and did a good job cleaning up. I would highly recommend this company based on my experience.
Janelle I.
Janelle I.
11/12/2019 12:00:00 SA
We woke up one morning to our water heater leaking and so we called at 7:30AM and Wizard Plumbing was at our house by 8:45AM on the same day! Great and friendly service! Would definitely recommend to anyone!
Dylan H.
Dylan H.
10/05/2017 12:00:00 SA
These guys were quick and efficient. Most importantly, they were fair and honest with their pricing. I highly recommend them. Thanks Johnny.
Cait A.
Cait A.
4/16/2019
We needed our drains cleaned out; nothing seriously wrong with them, but just running slow overall. Jon showed up right on time, gave an estimate that was more than fair, and even did some simple, quick maintenance checks with no charge. He is professional, personable, and made quick work of everything! I'd definitely call this company and Jon again if ever a plumbing situation arises in our home.
Mark M.
Mark M.
2/27/2015
Mark and his crew are first rate!  They showed up on time and fixed the leaking bathroom faucet/pipe we had right away.  Extremely professional and wore the foot booties in the house which is always nice.  Small minor repair that took him 30 minutes and a fair rate of $95 total for the entire visit.  Don't bother shopping around and wasting time in my opinion.  Call Wizard and get it done right and professional!  They have earned my business for all future repairs.
Alejandro O.
Alejandro O.
06/10/2019 12:00:00 SA
We called wizard because we had a sewer pipe that was causing issues.  Mo and his team came over and used the camera to go through our entire pipe system.  They found the problem but also showed us the broken pipes on the rest of our house.  They did quality work, in 2 days as promised we had a new system (he brought additional crew to make sure everything was completed in time).  They made sure constantly that we were informed of what they saw.  The initial estimate did not change and we feel great about the end result.  Definitely recommend for any plumbing need.
Lena A.
Lena A.
01/04/2019 12:00:00 SA
This is a late review but something I couldn't miss out on. Woke up on a Sunday , to stinky odor throughout the house. Parents were over so I figured someone just bombed the bathroom lol. Used the restroom, flushed it and boom, the water just disappeared. Guess where it appeared from? The bathtub! Not only in that bathroom but the guest bathroom as well I have a toddler in the house, it's thanksgiving week and I have to be somewhere that evening! Called many places including wizard plumbing, left a message. Most didn't even call back , those that answered didn't have anyone that can come out. Wizard plumbing called me back in about 8 minutes. Someone can be here in an hour?! YES PLEASE!!!  I have standing s*** water in both tubs and two toilets that don't flush. A nice gentleman came out , he was very friendly and wore shoe covers without me asking. That is PHENOMENAL. Great 1st impression. He also informed me BEFORE STARTING WORK that it will be their weekend charge which I appreciate to know in advance. Of course at that point I just wanted this gone ASAP. In about 30 minutes (or less) he was done! Turns out.... my mom has been throwing cabbage leaves and other misc veggie peels into the garbage disposal and clearly they don't go there! Thank you wizard plumbing for your professional staff and swift action! Your name and number is officially on my fridge!
Peter H.
Peter H.
12/24/2016
$$$$$

$349 for 15 minutes work.  Saturday early afternoon - clear root from 10 section of sewer lateral.

Be prepared to pay.
Puja M.
Puja M.
01/11/2017 12:00:00 SA
Very Pleased with their Service. The Reviews they have speak of their work and I am so glad i chose them. Highly recommend them.
Crissi P.
Crissi P.
7/18/2019
Had a small problem with the new commode that had been installed in our bathroom. Called Wizard plumbing and the very next morning two service team members showed up and resolved the problem within minutes. My faith has been restored  in customer service when Jim MURO and Mariano LEMus showed up to resolve our plumbing issue. In this world where no one is happy with their jobs it was so refreshing to have Jimmy and Mariano come in and be so professional and so polite and they put on shoe socks before entering our home!   They were superb representatives of their company and their company should be proud to have these two exceptional employees like Jimmy and Mariano.  I would definitely call Wizard plumbing again  because of the way these two employees represented them selves and their company. I would highly recommend to neighbors needing plumbing services.
Sidney B.
Sidney B.
7/16/2019
Arrived on time and quickly got the two toilets working again. They were very careful to avoid soiling any part of the house and did the job for the quoted price. Clean, polite, fast friendly. Could not ask for anything more.
Justin W.
Justin W.
8/16/2018
Two pipes.  Two holes.  Undiagnosable by the leak experts, but Wizard was on the job to take care of us.  The work was quick and painless, and the pricing reasonable.  I hope I don't have to see them again soon, but if I do I know I'll be in good hands.
Janine G.
Janine G.
1/30/2017
Plumbing emergency on a Saturday morning! The courteous lady on the phone sent someone out within 2 hours. Plumber was a straight shooter, and sorted out our dripping, leaky mess. Highly recommend this company! Thank you for your great service.
Steve C.
Steve C.
01/10/2015 12:00:00 SA
Excellent, fast service.  I had a leak in an old pipe outside leading to a sprinkler system that I no longer use, and from the time I made the call to the time Steven capped the line was less than 35 minutes including the time it took him to get here.

He seemed like a great guy, and I'll be calling him back the next time I have a plumbing issue!
Owen D.
Owen D.
01/01/2017 12:00:00 SA
Moving to a new house is always stressful, so finding your sewer line completely clogged with roots from a gigantic tree in the yard doesn't help!
Mark and his team came in very professionally, identified the problem and worked diligently for 2 days until they rooted everything out and fixed the pipes. This was hard work but the team never stopped and was always positive.
This team is superb!
Sharon B.
Sharon B.
02/05/2021 12:00:00 SA
My Pilot light ignition system  on my water heater went out on Saturday night and I had no hot water.  I called Sunday morning and they sent out Miguel.  What a wonderful employee.  He diagnosed the problem quickly and showed me how to read the light indicators which tell you what the problem is.  Unfortunately the part needed was not readily available but he instructed me on who to call and exactly what to ask for.  I did this but it was going to take a few days to receive the part.  I received word that the part would arrive Thursday sometime so I scheduled Miguel to come out on Friday.  The part arrived early Thursday morning and so I took the chance that maybe they had an opening for Miguel to come out and put the part in.  He did not have availability at the time I called so I kept my appointment for Friday .  Within 20 minutes I received a call back that Miguel could be at my house within an hour.  I can't tell you how happy and grateful this made me (day 5 without hot water.)  He arrived promptly and had my water heater up and running within minutes.  Miguel is the best.  He is an upbeat and very kind person who really knows what he is doing.  He explained everything to me and I couldn't have asked for a better technician.  He has a wonderful customer service presence and is a definite asset to Wizard Plumbing.  I also had amazing customer service when I called into the company.  Thank you!!
Mrs U.
Mrs U.
09/06/2017 12:00:00 SA
Professional and courteous! The prior great reviews are all true. This team came by next day and arrived on time. Very professional. Explained everything well and were very transparent on pricing. They were even ok when we decided not to proceed with completing the work. No charge just for their assessment. We will definitely be using them again!
Roy W.
Roy W.
12/11/2014 12:00:00 SA
Steven did a tremendous job to replace all of the old rusted galvanized steel in our house with new copper piping and replacing our old leaking water heater.  He went above and beyond and was able to do so without going through any drywall, even though it required him to be in our tiny crawl space for a few days!  Water pressure in our house has never been better.

Steven showed up on time every day and stayed until the job was done.

Prices were very fair, I double checked with a couple plumber friends and all confirmed that the price for the job was very appropriate if not on the low end.

I highly recommend Wizard Plumbing, they're some of the good guys!
Ellen J.
Ellen J.
12/04/2019 12:00:00 SA
We had issues with our toilet backing up.  Finally we called Wizard. Always a wonderful experience.  Joesph came out and was polite and knowledgeable.  He quickly got to the root of one of the many problems.   He showed me what he saw with the camera. Explained what the issue was to both me and my husband (who was on the phone) and together we figure out our best plan of action. He helped me figure out which toilet to buy and will come back out to install.  Yeah for wizard plumbing.  Yeah for Joesph.
Timothy A.
Timothy A.
3/28/2019
Fast ,efficient and timely, did a great job will definitely keep in mind fo any future repairs down the road. Thanks.
V L.
V L.
06/03/2017 12:00:00 SA
Thank you, Jon and Mark for your prompt response and excellent service in fixing the tub/shower drain pipe leak and also the faucet leak.
Andrew E.
Andrew E.
7/31/2018
My 60+ year old main water valve failed so I called Freddy's crew at Wizard Plumbing and Drain to come out and install a new ball valve in front of the old failed valve. Freddy showed up on the early side of a 2 hour window and dug down to the main water line. He pointed out the beginnings of a new leak in the line. He very reasonably adjusted the original quote to fix the leak while adding the new valve and new spicket. They used this slick tool to join the copper pipe. City came out to open the main water valve - no leaks!

What really impressed me was during the quoting visit I mentioned I was considering adding a sewer drain catch. At no charge his guys ran a camera down the line to the street to check condition of the pipe. That revealed the type of pipe I have (1950's compressed asphalt Orangeburg pipe) that was still good but starting to compress into an oval. Now I can make an informed decision on when to replace the sewer line. I'll be calling them for that job, too.
David M.
David M.
06/01/2017 12:00:00 SA
Service tech was a few minutes arriving and so offered a discounted rate unprompted. His work was thorough - above and beyond my expectations. I'll definitely go back to Wizard next time!
David Z.
David Z.
1/18/2017
Mario and his coworker are very friendly and helpful in solving our problems. I had  them over in two separate occasions, and they were able to get the job done in speedy manner. I will definitely ask them in the future request.
Lanetta S.
Lanetta S.
8/29/2019
Jon did great work!  Responded quickly and was very reasonable price wise!  Highly recommend him!
Scott H.
Scott H.
5/29/2017
MARIO was great. He came on schedule and offered several options for how to fix my leaking toilet and did it quickly and cleaned up well and let me check it before he left. All in all a great experience.
Derrick C.
Derrick C.
11/22/2014
Great service from Steven and Wizard Plumbing. Steven came late on a Saturday night when we had a clog on our kitchen and bathroom tub. He was able to quickly get rid of the clog, and he also diagnosed a previously unknown issue that could've had serious future implications. He was professional, quick, and efficient.

I was absolutely pleased with his service and would not hesitate to recommend him to others, or call him again for future needs!
Art B.
Art B.
1/17/2017
Alex and Francisco came to repair a broken sump pump at our home today in Belmont, CA.  They did it incredibly fast, saving us from another round of potential flooding with impending storms this week and into the weekend.  We're safe and sound and sure to stay dry!  Great company!
Raena M.
Raena M.
7/20/2018
Gregg and his trainee came right out, within 45 minutes, and were very professional and polite. They fixed the leaks under my sink and installed a new toilet in a timely manner. They were very clean and didn't leave a mess. Thank you!!
Wil F.
Wil F.
04/06/2017 12:00:00 SA
Brian & Daniel came out diagnosed the issues, returned with double the crew (Johnny) and was in and out under 2 hours for toilet and garbage disposal replacement. Very professional and fairly priced. Great experience all around!
Blair D.
Blair D.
09/01/2017 12:00:00 SA
I was really happy with my experience with Wizard Plumbing.  Same day service, an insightful and professional home-visit and a quick fix to our problem. Thank you!
Patricia C.
Patricia C.
03/08/2018 12:00:00 SA
Got a clogged toilet 2 nights ago.  Bryan came to my rescue yesterday morning.  He snaked out the pipeline and got my toilet working.  He even go the extra mile to stop by after work to make sure everything was fine.

Thank you very much, Bryan!
Denisse C.
Denisse C.
06/03/2017 12:00:00 SA
We've used Wizard Plumbing twice and we are very pleased with their service. The first time we used them they came recommended by a neighbor and were on time, fast, priced well and very professional. So when we needed help with a different plumbing issue we didn't hesitate and called them again. Johnny did a fantastic job, was super quick and our sink is not clogged anymore.

We recommend them 100%
C J.
C J.
03/01/2015 12:00:00 SA
Wizard Plumbing is truly spectacular...all the fantastic yelp reviews still don't do Wizard justice!! We had a plumbing problem and the process/experience was excellent. They scheduled immediately, they showed up promptly, they were extremely professional and friendly, and charged a fair rate.

Anyone with a plumbing/drain issue should certainly contact Wizard...you will be impressed!!!
Nancy P.
Nancy P.
7/13/2015
I managed to drop the top of my q-tip container down the toilet and accidentally flushed it :/ Needless to say my toilet backed up. I live in a one bedroom, one bath apartment so I pretty urgently needed a fix. I called Wizard Plumbing and Drain and the very nice office lady told me they were booked out for a few days. When I explained that I only had one bathroom she immediately told me she would make it work and get someone out! (thank you so much!)

When the plumber arrived (Steve) he was great! He told me all the possibilities and outcomes and made sure I knew the cost that would be associated with each outcome. He fixed the problem very quickly and was very thorough in explaining what to look out for or expect.

I was pleasantly surprised at the level of excellent service given from start to finish.

Thanks so much Wizard Plumbing!!
Me R.
Me R.
07/12/2015 12:00:00 SA
Despite having resources to plumbing assistance through my work, with a clogged kitchen sink and backing up toilet on a Sunday morning, I found myself checking out Yelp.  While Wizard was listed first, with the most reviews and 5 stars, I was still skeptical knowing how reviews can work.  To say I was pleasantly surprised would be an understatement.  My call was responded to within seconds of leaving a message and even though I was given a two hour window for my appointment (between 2pm and 4pm), Steve showed up about 2:15.  He listened to my symptoms, provided his action plan, rough estimate and quickly got to work.  He was extremely neat (booties, gloves and no clean up by me afterwards), thorough and took the time to explain his process as I asked questions.

Being in the service industry with a commitment to delivering exemplary customer service, I have a good idea what 5 star service is and Steve definitely delivered it today!  He brought a potential issue to my attention that I wasn't aware of and because of the service I received today, I will be contacting Wizard (and asking for Steve) to make those repairs too.
Dan H.
Dan H.
11/19/2019
Gregg from Wizard came to assess and fix intermittently working water heater as well as the low flow issues prevalent in the house.  Came by within a couple of hours from making the call.  Courteous, funny, and explained everything as he went about fixing them.  He was done in about an hour and things were good as new.  One of the best service experiences we've had in a while.  Five star rating well deserved.
Ashley W.
Ashley W.
04/12/2017 12:00:00 SA
My faucet had come loose in my tenant's bathroom and I didn't know what to do...called a few places and Wizard was great, answered the phone, scheduled me an appointment quickly and at my convenience, and was responsive answering the phone when I called morning of to check-in/confirm.  Freddy came by with another fellow and was nice and friendly and respectful of the floors and tidy, which is important to me as other companies sometimes aren't respectful of me wanting to protect the house, but this company was very respectful.  Great friendly, quick service, recommend this company highly.
Christina L.
Christina L.
8/14/2019
This company had a plumber out within the hour and the job finished, same day. The price was reasonable, the employee (Jon) was courteous, knowledgable and genuine about getting the job done right! We will definitely have them back when needed.
Nicolas L.
Nicolas L.
12/17/2015
Johnny and Alex came by to evaluate the condition/function of my sump pump.  I had suspicions that it was not working so well and with the promise of a week of solid rain I wanted to make sure it was going to keep my crawl space from flooding.  Alex crawled to the sump pump and tested it.  All was well.  When I asked what I owed them for their time I was surprised by the answer - No charge . Just call us in the future when you need any plumbing work.  I've never experienced plumbers that were so helpful, friendly and fair.  

Johnny ad Alex will be my go-to team next time I need plumbing work.  Also, they've renewed my faith in humanity, or at least in great service and integrity.
Theresa Hilton R.
Theresa Hilton R.
05/01/2019 12:00:00 SA
I had to replace my Master bath faucets. Gregg Dolling and Renan Lopez did a quick, thorough and their rates were quite reasonable. They also fixed my water pressure for way less money that had quoted by other plumbers. They were courteous, quick and very clean!! Highly recommend Wizard Plumbing and Drain!!!
Lacey S.
Lacey S.
4/28/2019
So glad they were open on Sunday to help me get my bracelet from our bathroom sink! Great customer service from Mariano and Miguel - on time, super helpful and kind.  Would definitely use this group again!
Gene B.
Gene B.
2/20/2020
A big high five to Wizard Plumbing and Drain. Our water heater went out on a Wednesday night...water in the drain pan is not good. I contacted 2 Water Heater Specialist companies (one had originally installed the water heater) and after being placed on hold for 20ish inutes each time was told that the earliest they could get to it was 5 days later. I had used Wizard for a clogged drain a few weeks ago and decided to give them a call. I called them around 8:15 in the morning, and by 11:30AM that same morning I had a new water heater installed. A big thank you to Danny and Wizard Plumbing...it's nice to know that there are still companies who care about service. I highly recommend them for your  plumbing needs!
Jason B.
Jason B.
4/17/2019
Had a minor issue with my water heater.  Jon came by and handled it no problem.  A little expensive for the time spent but he fixed the issue and we have hot water again.   Thanks Wizard !
Jeremy C.
Jeremy C.
11/07/2018 12:00:00 SA
Jon came early within the window. He was pro and got the job done quickly with a smile.
Patty T.
Patty T.
2/28/2017
Great service from Wizard Plumbing and Drain.  We had a kitchen clog issue and they came out promptly.  Freddy quickly assessed the situation, explained the issues, next steps and costs. They were super efficient, clean and nice (bonus points).  Would definitely recommend them and use them again.
Rachel W.
Rachel W.
01/01/2017 12:00:00 SA
AMAZING COMPANY!

Professional, intelligent, reasonably priced; Everything that Bayshore Plumbers is not and will never be. We had such a good experience with Wizards that we will call them first if we should experience an emergency plumbing issue again!
K T.
K T.
4/23/2019
I called Wizard on Easter eve about a plumbing problem and left a message.  They actually returned my call that evening (Sat night) and sent Gregg (a really nice guy) over a couple of days later. By then problem had mostly been resolved and he didn't even charge me for the visit.  Very courteous, prompt, personal service.  I will certainly call again - A+!
L S.
L S.
5/18/2015
We had problems with the bathroom sink- the water wouldn't drain. We called Wizard Plumbing on a Sunday morning and someone picked up the photo right away. I scheduled an appointment in the afternoon, and Mark showed up on time, fixed the problem, and told us that since the sink was so old and parts needed to be replaced, he would not charge me for the visit. I even had to run after him to give him some money!

This is my BEST experience with a plumbing company ever.... Mark is professional, friendly, and didn't make you feel like you are an idiot not being able to fix a simple plumbing problem yourself (I have had plumbers like that)

I am sure we will use him again!!
sally n.
sally n.
4/19/2017
Wizard Plumbing exceeds a 5 star rating!!
Main drain was clogged, Steve came out on time, he found the problem and
gave me a few options,  Steve explained each option so I was able to understand
and make the proper decision that would solve the problem and make any future
back ups easier to clear. On the spot they installed a clean out I am soooooo happy.
I will always use Wizard and highly recommend them!
Kimberly C.
Kimberly C.
5/17/2018
I have never written a review, but had to in this instance.  Wizard Plumbing and Drain is fabulous!  I can't say enough about the team of professionals that came to our home and fixed our plumbing line. Mo was amazing!  He came to our home at 9 PM, was very professional and helpful. He was able to get a crew to start the job the next morning. We were only out of water for one day.  Amazingly, the cost of the trench less drain came under the estimate!

Mo and his team were professional and very hard-working. They cleaned up after themselves and made our backyard look like it had never been touched. They took pride in their work which made us feel so much better about having chosen them to do the work. No one likes to have to pay for plumbing problems. Every penny we gave to Wizard Plumbing and Drain was well spent.
Joan L.
Joan L.
1/27/2015
We called Wizard to look into a couple of minor plumbing issues including a leak and poorly installed shower fixtures. While they came at the end of a three hour time window, they did a great job when they did show up.  The first thing I'd like to mention is that they wore booties over their shoes when going on our carpet. I have worked with a lot of contractors and delivery people and they just come in and stomp on your carpet. Wearing the booties shoes an immediate respect for your property.

Both the shower fixture and leak were fixed quickly. They offered a quick fix for the leak which was applying glue to the pipe as well as a more permanent and costly fix which was replacing the pipe. We decided to go with the quick fix first. The nice thing is that they said they would apply the $110 that was charged for this visit to the next visit if we later decided to replace the pipe.

They also investigated some mysterious hot water problems we were having. They were very thorough in their investigation. I'd definitely call them again.
Gary L.
Gary L.
08/05/2018 12:00:00 SA
We noticed a leak at the bottom of water heater on Saturday night. The water heater was last replaced 11 years ago and probably needed to be replaced again. I was hoping that someone can come out on Sunday to get the job done quickly. I called Wizard Plumbing at 9pm and was told that they could be here Sunday Morning. Tina gave me a reasonable quote over the phone.

The next day, Bryan and Mariano came out and were able to replace the water heater in about 3 hours. They not only put in a new water heater, also replaced the stainless water hose going in and out of the heater. They also added a gas drip valve, something that was there in the previous installation, to keep it up to code.The whole process was very crisp and the interaction with Bryan and Mariano was very professional. At the end, Bryan also gave me the rundown on the water heater operation and some useful tips to prolong the life of the heater. I will definitely recommend Wizard Plumbing and use them again for my future plumbing needs.
Chih-Po W.
Chih-Po W.
2/20/2017
My toilet upstairs had a leak that caused water damage to the ceiling downstairs. Freddy showed up on time, looked at the problem, and gave me an honest opinion on what might have happened. It turned out to be an leaky seal. He also explained the water was forced downstairs because the toilet was caulked all the way around without leaving an opening. His crew fixed the problem in under 30 minutes.

I have used Wizard Plumbing multiple times for different problems, and I have always been impressed by their professionalism, honesty and efficiency.
Jp H.
Jp H.
05/12/2018 12:00:00 SA
These guys are great!  I had them come out because my toilet was flushing slowly.  They checked the cleanout pipe and snaked the line and told me that the everything was clear and that I probably needed a new toilet.  The price to check the cleanout and snake the line : zero!

Mo was very professional and he and his crew even put socks on his shoes before they came in.  His colleague Mario came out the week before to check the cleanout pipe.

I will definitely use them again should the need arise.

Thanks guys!
Francisca H.
Francisca H.
02/01/2020 12:00:00 SA
Yesterday I called Wizard Plumbing and Drain - first time using them - they gave me a two-window when their plumber would be over and he showed up at the top of the hour, on time.  We worked with Franco, who is professional, friendly and quick.  As things go, its never just one thing, its that one thing leads to another - and he wasn't pushy that we needed to do the work, but considering the pipes were open and I could see the obvious problem we did the work.  The estimation was fair, but most importantly the work is guaranteed and I woke up this morning thankful that it's done.  If you use Wizard, ask for Franco  - professional, clean, fair and courteous.
Dan S.
Dan S.
01/02/2019 12:00:00 SA
Gregg Dolling has been out twice now and is an absolute pleasure to deal with - professional, highly competent, friendly and very fair. I will be using Gregg and Wizard for all my plumbing issues.  Wizard has a loyal customer!
Andrew M.
Andrew M.
11/22/2014
Had a bathtub drain that I couldn't unclog.  I called at 10AM, they called me back around 10:30.  Said they'd arrive between 12-1.  Arrived at 12:02!!!  Steven was really helpful, quickly cleared the clog, and cleaned up - left the bathtub totally clean and usable.  They did a great job doing the work and not leaving a mess.

Total professionals - not what I was expecting when I called - I've had bad experiences with other plumbers before - these guys are rockstars!
Michelle Y.
Michelle Y.
1/18/2017
Wizard Plumbing saves the day again!!

One of the toilets in the women's bathroom broke and what we thought was a simple fix, was actually not, and the whole toilet basically broke down. I called Wizard to see if someone could come and fix the toilet, and after Mo assessed the situation, he told me we would have to replace the whole thing.

Mo was the first to offer up how much it would cost for the new toilet, as well as the labor fee, all upfront without me even having to ask for it. While he replaced the toilet, I also asked him to take a look at one of our sinks that had been broken for a while but had never gotten around to fixing. BAM! Mo even had the part on hand, and did both jobs efficiently and well.

Thanks again, Mo, for saving us from a smelly situation!! :)
dana r.
dana r.
01/04/2016 12:00:00 SA
I have mixed feelings about praising Wizard Plumbing and Drain because now more people will want them and they will be hard to book, but here goes. I've only had one encounter with a rep from the company named Bart, but he was amazing: courteous, knowledgeable, helpful . . . wow.

In addition to finding the source of the leak in our house - bathtub - he did a quick-fix caulking job on it until we could call in a pro to do the whole tub. He was great and I was grateful. Really good company.
R S.
R S.
08/11/2016 12:00:00 SA
This is a review on pricing, not on actual work completed. After reading all the yelp reviews, I called Wizard for an estimate on repairing a leak in a drain line under the house.  They arrived, looked at the problem, and gave me a free estimate of $1150, which seemed high.  When I asked how long the repairs would take, they said about two hours.  I declined and called another plumber who promptly arrived and gave me an estimate of $600 (for exactly the same work), which I accepted.  When he was finished with the work, he charged only $525 saying it didn't take as long as he expected.
Chris I.
Chris I.
3/28/2019
Had our second toilet replacement with Wizard Plumbing and just as satisfied with the service as the first time. Gregg was cheerful (especially with our dogs), professional, and transparent about the work. I appreciate him explaining why, for instance, he used a set of standard Kohler bolts to affix the toilet instead of the ones that came with the box before proceeding.
Ginny W.
Ginny W.
3/27/2019
We've used Wizard since they first started doing business in San Carlos and they've been great to work with. Whether the job is big or small, they always put in that extra effort. They are always quick to respond, and have never charged us to come out, inspect, and provide an estimate. We had a large job putting in a clean-out drain done some time ago, that looked like it would require cutting into our aggregate driveway. They took the extra time to run sensors through the existing drain to pinpoint its location, and were able to find a route to add the additional drain without damaging the driveway and adding greatly to the expense of the repair. Gregg and Miguel just completed a repair on a no longer available,high-end kitchen faucet, that saved us the cost of replacement. The design of this particular faucet was integral to our remodeled kitchen, and we didn't want to replace it.Their first trip out to inspect the faucet leak necessitated ordering a rebuild kit for the valve and rubber seals (no charge for the inspection.) On their second trip out to do the rebuild, it was discovered that some of the threaded metal parts had corroded and fused together, requiring a force to unscrew them that was likely to damage the metal exterior of the faucet. Again, the manufacturer had to be contacted to see if these parts were still available, (and again, no charge was made for the inspection and time spent assessing the problem.) With the proper replacement parts and seals, on their third trip out, the rebuild was completed. What plumber is likely to have the patience, or be willing to spend the time to handle a repair like this; rather than just tell you you had no option but to replace the faucet?
Gregg and Miguel got the job done for us, and again Wizard Plumbing has shown us that they're willing to go the distance over and above the typical service other plumbers provide to meet the needs of their customers.
Mike and Ginny Wilson
San Carlos
Caitlin R.
Caitlin R.
10/15/2019
I can't recommend wizard highly enough, then come to my house several times this summer to help me with a disastrous plumbing situation where my sewer exploded. The team has been immediately responsive and very thorough, and easy to work with.
Chris C.
Chris C.
1/16/2015
It was about 8:00 PM on Friday night when the wife came in and told me that our 17-year-old water heater was finally leaking. Great. It had already been a long week; I had just gotten comfortable, putting my feet up on the ottoman, and ready to chill for the evening. This was last thing I needed--a broken water heater!

Never fear--Steven and Ryan are here! Seriously--Wizard send these two charming southern gents who, in arrived in an hour's time, quickly assessed the situation, and arrived at a competitive estimate for a new 50-gallon water heater.

Steven and Ryan did have to come back to install the new water heater the next day, but this was because the supplier was already closed. (Since it was a slow leak, we had plenty of hot water to last us till Saturday.) Steven and Ryan came back as promised (and this says a lot about their integrity), and did a stellar installation. We have plenty of hot, soothing baths and healthful, invigorating showers to prove it!
Wael S.
Wael S.
04/09/2019 12:00:00 SA
Wizard plumbing had done a number of jobs for me at a number of locations (3 houses to be exact) and over 5 years. However, recently I have had some pretty bad experiences with them and will no longer be using them. Given our history, I did not post a review after the first one and even gave them a chance. However, at this point, its doubtful I will continue to use their services.

Their biggest service for me has been installing pressure regulators, although they did other work in past houses. The past bad experience:  In this current house, they also installed / fixed drainage for one sink in a a dual sink master bathroom. They also gave a quote for work to repair a gas line that was over $3.5k.

The gas line was not in use and only needed to be capped. That was not even proposed or considered by them. The drain line they replaced did not even match the other one, even though they claim they would do that.  Then they said to get it to match, we need to replace both. We kept it as is but its disappointing and the cost was expensive. I also found out that pressure regulators- which they tend to argue for and install- was not needed and again, was expensive. This alone was not worthy of a bad review. This time they came by and gave quotes for 7 projects that I needed done.

While here, they took such a long time, I ended up having to leave for dinner. That's fine and I appreciate the detailed quote. Following up with them is another matter. First, I noted their proposals were incomplete. Their proposals did not include all the things they need to do to be in compliance. One proposal, requires passing PGE inspections that was never mentioned. Another needed a drywell and again that was not mentioned. It's not clear if the work then would have met the guidelines needed. When I tried to get clarity of the proposal, I called back 3 times. First time, I was told to call back when the supervisor was on duty. Second time, I called and didn't have proposal in front of me- I thought they would have, so I had to call a third time. Third time was a repeat of the first time. It seems if you don't agree on the spot, then it's nearly impossible to get the work done or get information.
Rol T.
Rol T.
7/27/2016
It was about 6pm and the kitchen sink was not draining and we wanted to get it resolved ASAP. I spent 30 mins trying to resolve it myself without success. Called Wizard folks around 6:45pm and someone was at our house within 30mins. During my initial call, I was concerned about the cost and they said they would give me a free estimate and set expectations properly that it would be more expensive since it was after hours. They also asked qualifying questions to see if they could diagnose the matter or at least get a good understanding of the matter. This is important and shows that these folks care about doing a good and proper job.
Mo was the guy that came. He greeted me at my door and without me asking, he put new overshoe booties on before entering my house. This was a pleasant surprise as countless other repair folks in the past just barge in without thinking about using booties or removing their shoes.
After checking out the sink it was determined that the sink piping was unlikely the issue and it was probably the main piping. After opening the overflow pipe and snaking the main piping under the house, the backup was resolved. But Mo noticed something in the blockage removal process and went under the house to confirm that we had some pipping matters that would ultimately need to be addressed else we should expect frequent clogs. He also cleaned up the dirty water explosion when initially opening the overflow piping. Everything was explained and written down on the receipt/invoice (including the longer term fix quote).
I would describe Wizard plumbing and drain as responsive, pleasant, respectful, thorough, experienced, transparent and knowledgeable (with my experience with Mo). I will be calling these folks next time and will recommend them to friends and family. Keep up the great work.
Shellie K.
Shellie K.
08/09/2019 12:00:00 SA
just had Manny and Isacc here to fix my serverly clogged kitchen sink drain,They were so sweet,neat,and fast that it took the sting out if the cost..Great company..great workers...
Mary E.
Mary E.
10/11/2019 12:00:00 SA
Wizard has been servicing my two apartment properties for some time now.  This company is very punctual, thorough, trustworthy and caring of their customer's needs.  Above all, they do an outstanding job from start to finish.
Deborah H.
Deborah H.
10/10/2019 12:00:00 SA
Excellent service! Majid responded immediately to an emergency situation. He knew exactly what was wrong; very knowledgeable. Majid found things that were amiss that I was not aware of.  I will definitely use them in the future and will request Majid to come out!
Karen T.
Karen T.
04/09/2018 12:00:00 SA
Had to call them twice in the last week for different problems, one more urgent than the other.  Called Friday night before Easter and they called me back Sat morning and everything was fixed by noon that day.
The next time I called, it took a couple of days, but it was not urgent.  When they got here, he determined that there was nothing wrong-no leak.  Also no charge!!!
Excellent customer service. Highly recommend them
Jillian L.
Jillian L.
8/28/2019
Wow! I'm so impressed! I called and Arturo and Francisco came out within 30 minutes to help with my toilet. It ended up being a really simple fix and they didn't charge me. Super friendly guys and wonderful service. I'll definitely call them again for any future needs.
Janice W.
Janice W.
08/01/2016 12:00:00 SA
Wizard Plumbing work around my schedule and the next day, they call saying they could come out even earlier!! They diagnose the issue and fix the issue on the spot!
Carmen M.
Carmen M.
12/13/2016
I was amazed that Freddy and his associate came on the same day I called, and fixed the sewer issue immediately.  That's service!  Thank you.
John R.
John R.
7/20/2018
Jon the technician who came out was honest and straightforward.  I passed on doing the service but a few days later couldn't hold off any longer, I called wizard up at 8pm and they came out the next morning.  He worked for about 4 -5 hours replacing the water heater and making sure everything was correctly installed and safe and up to code.  Price was reasonable and I feel I got a better water heater than what I could've gotten from a big box store.
Nadia O.
Nadia O.
10/29/2016
We were very lucky to have found such experience and professionalism in one place. Despite working tirelessly through the lunch hour, to answer our questions while removing a major blockage in our sewer line, Steven was an example of grace and patience (a real class act, honest, straightforward, considerate and wise). Great guy, great work, and I truly look forward to the pleasure of doing business with him or others at the company in the future.
Donovan S.
Donovan S.
10/16/2018
These guys were awesome in helping me out, this morning with a clogged kitchen sink.  Jon showed up first thing and took care of thre issue and pointed out a few things to consider, moving forward.  Price was very reasonable and I will use them again should the need arise.
Stephanie W.
Stephanie W.
11/16/2018
I was so impressed that someone came out to fix our toilet problem so quickly!! Jon was knowledgeable and professional. I will definitely call this company again, and highly recommend them!!
Ruka H.
Ruka H.
6/28/2016
I am so disappointed with their service.  They replaced my thermocouple just 1 month ago and now my water heater broke completely.  I called them and the reception lady was so rude and unprofessional.  I tried to ask her questions and she kept trying to hang up the phone by saying ok thank you.  And she promised the guys will come by first thing this morning and they didn't come until 10am (as she stated:  you are our  first customer today).  I had to call them 3 times and this lady's only answer was oh they are on their way.  No follow up whatsoever.  In conclusion, I agree with the other yelpers - terrible customer service.  I will not go back to Wizard Plumbing again.
Wendy G.
Wendy G.
9/26/2018
Gregg was fantastic!  After calling several other companies that I was familiar with, yet couldn't replace my kitchen faucet for more than three days, I called Wizard Plumbing.  Gregg came out the next morning, gave me a quote substantially less than the others and fixed it on the spot!  I'll be calling Wizard FIRST next time!
Wayne C.
Wayne C.
9/27/2019
We have been using Wizard Plumbing and Drain for multiple jobs and have not been disappointed by the professionalism and customer service.  Best example of this is when we had a potential issue with the water heater, Freddy from Wizard Plumbing came to the house and explained the issue and that it did not require any repairs on his part.  To his great credit, he did not charge us for the service call, which was greatly appreciated.  Highly recommend.
clarissa m.
clarissa m.
12/11/2016 12:00:00 SA
I had a kitchen clog and Wizard came the next day to help. Great quick service clean and professional and pricing was the same as others I had gotten quotes from.
Shobin U.
Shobin U.
11/24/2019
Mike and Samer were the nicest and and most amazing help! Highly recommended!! These guys were incredibly professional, knowledgeable, and SUPER friendly. Honestly, they should be your first and only call. Thank you again!!
Brandon N.
Brandon N.
08/04/2016 12:00:00 SA
Mario and his crew were very professional during their estimate and installation. I really liked how he took the time to explain the system, maintenance and expected replacement timeline. They prepped the area cleanly and even wore shoe covers with the floor covers! Can't wait to use my new water heater!
Juvenal T.
Juvenal T.
10/22/2018
Very satisfied with Wizard plumbing! Had a late Sunday night emergency issue and they were here early next morning. Jon was excellent and took care of my issue in a timely manner. He even showed me what the issue was and what I had to do to prevent it from happening again. Would definitely recommend to everyone.
Kathy S.
Kathy S.
07/07/2016 12:00:00 SA
We've had recurring problems with our toilets that have been looked at three times by two different plumbers and still hadn't been resolved.  After reading all the great reviews for Wizard, I decided to give them a try.  Steven listened to what we'd tried already, explained his assessment of what needed to be done to fix the problems for good, and then got the job done.  Things are looking good so far and Steven let us know that if any problems recur within the next 90 days, he'll be right back to correct it.  I was impressed with his professionalism and efficiency and will definitely be calling Wizard again for our future plumbing needs.

7/7/16 - I originally reviewed Wizard a few years ago, when they impressed me by correcting a couple of problems that other plumbers we had tried just couldn't seem to fix properly. They have been our go-to plumbers ever since. I felt compelled to update my review after another example of excellent service. We had them out a few months ago to snake a drain and had also showed them another more minor issue while they were out. A part needed to be ordered to address the second issue, so they were going to order and contact us. They accidently dropped the ball on that and I got busy and didn't call back until the problem became worse and I thought about it again. They just came out and fixed the issue for FREE, to make up for accidently forgetting to follow up. I didn't even expect that, a nice surprise to not even pay. These guys really know how to run a business and insure that they are taking care of their loyal customers.  Thank you!
Xiaotian C.
Xiaotian C.
08/03/2016 12:00:00 SA
Mo was super nice and provided awesome service. Came to my place really quick to identify problem requiring no fee. Then ordered parts and replaced my disposal in the same afternoon. Also helped me cleaned the pipe. Awesome work!
Tiffany C.
Tiffany C.
07/09/2018 12:00:00 SA
Jon with Wizard Plumbing recently replaced our water heater in our newly purchased home. From the estimate through installation, Jon was extremely professional and courteous. We will absolutely be using Wizard Plumbing in the future.
Mak I.
Mak I.
09/09/2016 12:00:00 SA
What an excellent professional job!  The drain of a bathroom vanity was clogged so badly with tree roots that I couldn't fix it myself even with a pro-grade Ridgid dram machine.  Mario and the team unclogged it by putting a snake from the rooftop (bringing the heavy dram machine onto the roof!)  They also replaced a leaky drain pipe under the vanity, which required some pipe cutting.
Not only that, they fixed an unrelated kitchen facet leak for free even though it by itself took a good 15-20 minutes!

Now two of the long nagging plumbing issues are gone thanks to Wizard Plumbing And Drain.  Couldn't be happier.
Olivier G.
Olivier G.
08/10/2016 12:00:00 SA
Adding to all the 5 stars reviews is easy. Called Wizard yesterday mid-day to unclog a shower drain, they showed up at 5:30 pm as planned. Mario was the lead plumber. Patient, professional, explaining options and giving me some recommendations. The clog was deep in the pipe and it took almost 80 feet of the snake to risks it out. After this, Mario cleaned the bathroom and left the place close to spotless. Reasonable price and upfront accurate estimate. I highly recommend this company!!
Vikas C.
Vikas C.
11/14/2014
These guys are great!  I highly recommend Wizard Plumbing And Drain and we will definitely call them next time we have a plumbing related issue.  Steven Evans and his team do a great job.  Where do I start?

- Quick response
- Easy to set up an appointment
- Friendly
- Thorough diagnosis and clear explanation of issues
- Up front about costs and reviewed bill
- Cleaned up after themselves

We had a specific issue with damage accidentally caused by another company.  Steven was very professional about it.  He was willing to help document the issue and explain to them what he believes caused our disposal to start leaking, but he didn't resort to bad mouthing them.

Thanks, Wizard.  Keep up the good work.
langlang l.
langlang l.
12/09/2016 12:00:00 SA
Freddy Melendez came to our house to clear our drainage pipe which had been stuck for a few days now from the storm.  He told us he would try to use the snake first which is a cheaper option; if not, a hydro jet would be needed and it would cost more for us.  We are happy the snake did the job!

Freddy was nice and professional.  He did the job quickly too.  We are keeping his business card for future (well, hopefully no more).

One last note - they are located in San Carlos.  The most north they would go is Millbrae.
B J.
B J.
6/26/2018
I spent about a week with these guys. They came out and gave me a quote. Steve told me he would be able to get the necessary permit to do street work. But then it became very difficult to get return calls or any update on the permit. Steve told me that he was doing a similar job in Palo Alto and that there would be no problem. After about a week of not hearing and not having calls returned I called Tina in the office and she finally told me that they were sorry they could not get the right permit. So they let this drag on for about a week and we're not responsive at all in letting me know the difficulty they were having. So I would definitely not recommend Wizard.
Wendy C.
Wendy C.
7/23/2014
Steve was fantastic!!
They were on time to the job, professional and got the job done in no time.
We had several things that needed repair as it's an older house.
I called other companies to get quotes and no-one called me back.
Namely, Bayshore Plumbers - they came out and never gave us a call back on the quote.
Probably our $1k job was too small for them...who knows.
We really appreciate Steve for his professionalism and will definitely return in the future for any plumbing issues.
Deborah B.
Deborah B.
10/20/2018
Very efficient fast to respond. Professional and solved my problem with great pricing!
Richard B.
Richard B.
4/21/2015
I contacted Wizard Plumbing after we saw an increase in fly's in our yard.

The lady that answered the phone knew right away we had a big issue and sent someone over right-away.

Freddy and Francisco arrived shortly and found that we had over 60 feet of rusted pipe under the house...and it was a mess! Water and garbage everywhere....and that smell.

It was late in the afternoon and they could of left it for the next day as it was a big job.

However, they went back to the shop, got the supplies and worked into the evening as they were concerned for our well-being.

The were both kind, hard working and explained everything they were doing. They even took pictures under the house so we could see before and after.

I am thankful for the extra effort put in by these guys, real professionals!

I highly recommend Wizard Plumbing.
Paul K.
Paul K.
11/13/2019
I called Wizard Plumbing and Drain on two separate occasions and they didn't charge me for either of the visits.  The first time somebody came to take a look at our ceiling to see if there was any water damage caused by a leaking pipe (he didn't see any), the second time Mark and Sam came out to fix a shower faucet that wasn't working.  Mark showed me where the damage was to the shower head that was causing the problem and he reattached the shower valve (?) that is connected to the wall for free.  On both occasions they took time to show me what the issue (or nonissue) was, that was valuable in and of itself.
Jesse T.
Jesse T.
10/18/2018
Wizard plumbing very professional company I had a very good experience with them today they came out within two hours and stalled my water heaterJohn the installer was very informative very professional I'm just a nice nice guy I would recommend this company to anybody
Sam J.
Sam J.
11/16/2016
I've used Wizard a few times and they're the only plumbers I will use now. They are responsive, courteous, and do a great job.

When our sink stopped up last night, I called a bunch of places, but waited an extra day to get Wizard out here.

Bart and Alex came out, cleared the line, and cleaned up everything, all in under an hour.

Wizard Plumbing rocks!
Kimberley M.
Kimberley M.
08/03/2018 12:00:00 SA
Great service, fast response, reasonable pricing. Seriously....can we ask for more?! I would definitely use them again.
Ros S.
Ros S.
6/26/2016
First time using this company.  Kid dropped a plastic comb-shaped object down the toilet.  Clogged the toilet on a Sunday night. Called at around 5 pm and the nice lady on the phone said they could have the plumber by btw 8-10 pm.  Steven came by promptly at 8 pm and got the toilet fixed and even retrieved the object.  Reasonable price and prompt friendly service.  Would definitely recommend this business and will be using them again if I ever have plumbing issues.
Anthony M.
Anthony M.
11/11/2019 12:00:00 SA
Each time we have use Wizard they do good work.  For our last job, Christian, did an excellent job.  He was kind and courteous, and didn't need to be prompted to put covers over his shoes before entering the house.  He really went the extra mile to resolve our plumbing emergency.  We would use Wizard (and Christian) again!
Robert C.
Robert C.
1/14/2019
We needed help with a hot water tank leak we called Wizard Plumbing for help they sent out a service person John in less than 1 hour after calling for service. John was very pleasant and informative had the problem identified in just a few minutes and gave us a price quote before staring any work we agreed to the price for the repair and John went right to work he did all repairs fast and all was done correctly with no more leak issues. We would definitely recommend Wizard Plumbing to anyone with plumbing problems they are ( FAST HONEST AND RELIABLE )
Trina H.
Trina H.
04/09/2019 12:00:00 SA
Highly recommend. They showed up to my house and waited for me, because I forgot all about my appointment with them. They were still very friendly and professional. They also had my problem (clogged toilet) fixed in a shorter time then they had to wait for me. He even gave me pointers on how to avoid future problems.
Linda N.
Linda N.
11/08/2019 12:00:00 SA
I have used Wizard several times now, most recently to replace the shower handle which had broken. Gregg came yesterday, explained the problem to me, ordered the part and finished the job today. I find they respond quickly do a great job and their employees are super nice.
Amber T.
Amber T.
7/30/2017
Our water heater light went out on Sunday, leaving us without any hot water. We called around to a bunch of places and nobody could come on short notice. We found Wizard on Yelp and they were amazing! The woman I spoke to on the phone was super helpful - she took our information and found someone who could come out within the hour. Steve, who came out to do the job was knowledgeable, thorough, and courteous. He made sure he identified the root of the issue and reassured us that he'd be on call in the unlikely event that something else came up. Highly recommend!
William F.
William F.
04/06/2019 12:00:00 SA
Discovered a sewer back up Sunday morning. Called Wizard about 9:30. Brian and Joseph were on site before 10:30. Got the drain cleared, and found out the main city line in the street was backed up. Brian checked the rest of the drains and found part of the laundry/kitchen drain was missing. It had rotted out. Came back in two days, ( two hours after hazmat clean up) and had new drain pipes installed and working in four hours. Considering under the house is a tight crawl space-difficult to turn over- they did an outstanding job. Very courteous and professional. Thank you Gentlemen.
Sandy L.
Sandy L.
02/09/2018 12:00:00 SA
Wizard just finished installing a new lateral for us using the trench method because our existing lateral did not slope towards the street and required an elevation correction.  The work required installing a temporary connection due to our lateral being previously cut by others, leaving us without sanitary sewer service for days.  We spent time looking at several plumbers and their offers to fix our problem before hiring.  When Wizard arrived, Steve ran their camera through the line so we could see it's condition (and again post-installation) and answered all our questions and concerns. He didn't pressure us to sign and we waited over the weekend to decide.  When we did choose Wizard, Steve and Josue' arrived an hour later, saw cutting through concrete and trenching to get a temporary line working that same afternoon and continued working the rest of the day saw cutting the 4 thick curved concrete driveway and through the second, straight asphalt driveway to reach the house.  The next day Mariano joined in and Wizard  finished cutting and continued hand digging the 3 foot x 60 foot long trench to remove the old pipe, prepare the bed for the new pipe, and make connections at street and house, passing City and Sanitary District inspections with flying colors.  The following day they backfilled, tamped and poured asphalt over the trench in the asphalt driveway and installed concrete over the concrete driveway trench.  Wizard's crew were thoughtful, courteous and professional, and completed the work quickly, efficiently and above all, top-notch quality at a very reasonable fixed price.  Most of all, they did not expand the scope of work beyond what was absolutely necessary; they were sincere and honest.  We had a great experience with Wizard and highly recommend them.
John L.
John L.
4/24/2017
Just recently had a really bad drain pipe collapse completely under my house so I reached out to Wizard and Mario came to evaluate the situation and solution to fix my existing infrastructure.  Mario and his installer Francisco were great people and very professional.  They worked very quickly and fixed the pipes with a better path to avoid using my old 70 year old infrastructure.  Thanks guys.
jenn w.
jenn w.
4/26/2017
I've used this company several times and they have been fabulous. After a string of frustrating plumbing experiences, I tried them and found them to be far more knowledgeable and reasonably priced. Can't recommend them enough!
Cashin Y.
Cashin Y.
07/09/2014 12:00:00 SA
The city came out to install new meters in the pipes and had to shut off our water heater. Only to find that they were not allowed to turn it back on because the water heater had problems.

The next morning, not wanting to go without hot water for another day longer, I called up a couple plumbers around the area. But, only Wizard picked up the phone right away and scheduled an appointment.

Steve came by within the time window that was scheduled, and when he assessed the problem, he concluded that my best option was to replace my water heater entirely.

Not something I wanted to hear, but knowing that the problem could potentially be a danger to my family - gas was not lighting up as quickly as it should and was causing small explosions because of the built-up gas, which could lead to more problems later, I agreed.

Then Steve was quick to call on his team mates to get a hold of a new water heater and gave me a good understanding what I was getting for my money including the break-down as to what the cost of the new water heater is, and what they charged for service (Which was a fair rate, based on what I found out by asking around). I felt that these guys were trustworthy and knew what they were doing.

This was already 6 o'clock in the evening, but sure enough, Steven (not to be confused with Steve) and his team-mate came by with the new water heater and
considering where the water heater was set up, and the tight space they had to work with, Steven and his team-mate was able to do the job quickly, cleanly and thoroughly without any problems. A little over an hour later, we were back in business!

Now I got a brand new water heater and will not have to worry about another issue with it for a while.

I would highly recommend these guys for a hot water heater job. Fast, honest, reliable and just great service! Great work!
Mimi D.
Mimi D.
9/21/2014
Came home from work at 7pm wanted to take a hot shower and I find out that my water heater is not working !! No way I'm going to take cold shower tonight !! Look trough Yelps and find this 5stars business wizard plumbing give them a called and in less than 30 mins Steven show up and fixed the problem in less than hours..I'm asian so I keep my house clean he even took his shoe off before he came in to my house and when the job was done he keep the area clean just like nothing even happened before ..
Thank you Stevan !! You re Rock !!
I'll be royal customer for life ..
Navid M.
Navid M.
06/02/2016 12:00:00 SA
I called Wizard at 9am by 11am Mo showed up at my door to unclog my kitchen sink.  It was a nasty clog that was almost 80 feet down the pipe.  He busted his butt for over an hour and finally managed to clear the block.  Fast, efficient, and friendly service with good up to data equipment.
Rick M.
Rick M.
9/16/2016
My day started at 6am with a garage full of water from a broken water heater. I called Wizard as soon as they opened and they said that someone would be there between 8 and 10 am. Steve showed up at 8:10 am and started working on my issue. He explained everything to me in full detail, made one change to bring up to code. He was familiar with my group of townhouses, great to have local knowledge. He also installed a new shutoff valve as mine was 17 years old and wouldn't close. A few hours later I had a new water heater and a happy family. I thought the price was a little high but I believe that you get what you pay for. Thanks again guys!!! 2 of my neighbors saw the work getting done and will be calling you guys, maybe we can get some sort of referral rewards program going!!!
Beth W.
Beth W.
2/26/2019
My kitchen faucet wasn't working, and I called your company and Greg and his assistant came and Greg quickly discovered that the socket was blocked and he cleaned it which solved the problem instantly. I am very grateful for his courteous and effective work. If I needed them again and friends of mine are asking for plumbers I will recommend your service. If I could give 10 stars, I would.
Scott Y.
Scott Y.
5/27/2016
Mo did a really grrrrrreat job on fixing my clogged kitchen sink! He is very professional, arrived on time, did job fast and give me good advice. He also cleaned the place before he left. I'm really satisfied with this whole experience! Definitely recommend!
Dianne J.
Dianne J.
1/17/2018
Wow, these guys are great! I called them a few weeks ago for a second opinion about a hot water heater and Carl figured out the problem the other guy had missed and fixed it, saving me the expense of a new heater.

I was so impressed with their professionalism that I called them out to inspect all my plumbing since a project had the walls open.  Mo gave it a clean bill of health but suggested they put a camera down my sewer drain.  OMG, we were both shocked to see there were several big breaks and standing water because the people who did the job 10 years ago had done it incorrectly!  This could have been a huge, messy problem but in two days Mo and his excellent crew- Tyler and Abraham-  were out to fix it.  It was a really difficult job to hand dig to the old pipe while making sure not to hit the other lines- gas, the sprinkler system, etc.  We were all so impressed with their work ethic, problem solving ability, and courtesy.  And their price was fair.  I give them my highest recommendation.
Claudia G.
Claudia G.
7/18/2018
I've used wizard plumbing multiple times and let me tell you they are not your stereotype plumber. This guys are super professional,courteous  and they clearly walk you through all the work that needs to be done. I schedule an appointment with Maria and she clearly explained some standard fee's and within a couple hours a plumber was at my door.
Louisa G.
Louisa G.
07/05/2019 12:00:00 SA
Manny and Isaac came out, quickly and accurately worked out what was going on with the leaking pipe under our drive, did a great job of repairing the pipe (an old metal pipe which another company said 'could not' be fixed but would have to be replaced) and were great communicators throughout the process. We were very happy!
Kurt P.
Kurt P.
5/31/2016
These guys are as good as it gets.  They arrive on time, listen to the problem and give you a price.  If you agree, they put on disposable booties and get to work.  Not cheap, but worth every penny.  Don't bother with Roto Rooter or other plumbers, one call and you are set.
Dinah-Maria M.
Dinah-Maria M.
7/16/2014
YAY!!  I found a reliable, honest and reasonably priced plumber!!  

After the annoying experience I had with Dale Plumbing, I was hesitant to try another new place.  I had no choice, though, because my former plumber (Doug Behr) retired and I needed to finish some work he started...  Three cheers for Yelp =)  They helped me find Wizard Plumbing and their plumber, Steven, was awesome!!  

Steven was prompt and professional.  He helped find a reasonably priced solution for my outdoor fireplace AND ended up charging less than initially quoted because he searched a few places for a special part.    

Definitely give these guys a try - you will NOT be disappointed =)
Bill K.
Bill K.
5/26/2016
Made and appointment with Wizard Plumbing and Drain.  Steven came and check out the location of the leak (from upstairs shower into the lower bathroom).   He gave me several $$ options of how to fix the problem and allowed me to pick the solution.   Once I picked the solution, he quickly installed the needed plumbing parts.  

With original parts removed, he did find the problem (fractured pipe).   Great service and will likely use them again.
Marc C.
Marc C.
7/25/2016
Bart was very helpful and took care of the problem right away.  He also gave me some helpful tips so that it would not happen again.
Kirsten M.
Kirsten M.
08/07/2014 12:00:00 SA
One more happy customer of Wizard Plumbing and Drain. These guys are great, on time, right price and nice too, doesn't get any better!
Found the plumbers that I will be using whenever I need a plumber.

Thanks!
Silvia F.
Silvia F.
3/27/2019
Perfect. Waterless tank was leaking gas on a Sunday, they responded via yelp within the hour and the issue was fixed within 3 hours. Amazing service, highly recommend them.
Becca G.
Becca G.
11/02/2018 12:00:00 SA
Sheisty! These guys worked in a tight crawl space under the house and knew I couldn't see what needed to be done. They replaced quite a bit of pipe, then told me that my sewer pipes needed to be replaced too. They said it would cost $6400, but if I had them start the next day, it would only cost $4500. They bet that my fear of losing nearly $2000 would keep me from double checking. I had two other plumbers come out though and both said the sewer pipes were just fine. I also had been promised before and after photos before the job started. I never received them despite asking many many times. I also had to ask about 4-5 times to get a receipt/copy of the invoice. On the positive side, the plumbers I had come check the sewer pipes said that the pipes Wizard installed were installed correctly.
Alex P.
Alex P.
8/26/2016
Recently contacted Wizard Plumbing to check on a slow draining shower and met with Freddy Melendez and Francisco. They checked for the issue quickly and was able to fix the problem quickly. Freddy is very knowledgeable, friendly and both have amazing customer service skills!   Thanks for all your help!
Shannon H.
Shannon H.
8/24/2017
Mo came out today to help us solve an unusual problem with my new toilet. He was so great and even checked the new pipes to make sure hey had been installed properly. We have a few projects on the horizon and will only let Wizard fix them. Every time they have come out it has been a great experience.  Thanks again Mo!!
Surekha S.
Surekha S.
8/25/2016
These guys are amazing!  We noticed some of our toilet water levels were getting low.  They came out within 24 hours, got under the house with a camera, and luckily didn't find any issues.  Extremely reliable, friendly, efficient and affordable!  Customer service at its best!!
Fred F.
Fred F.
6/15/2016
I've used Wizard for other jobs for years, but today they amazed me. I had a cleaning crew on the clock waiting to use water and a bathroom an inch deep in floaters. I called several outfits frantically trying to get immediate emergency drain cleaning, including Wizard, then went to rent a power 3/4 snake. Within 10 minutes, Wizard called back with a crew on the way. They spent over an hour cutting through roots clogging the main line, then everyone was able to get back  to work.
One detail they got wrong was that they did not bill extra for the emergency visit. 2 men x over an hour x emergency should have equaled big bucks, but they charged less than many a solo, scheduled snaking by the big companies.
Two thumbs u!

--Fred
Sam C.
Sam C.
1/20/2017
Solid company - they worked to find the root cause of our recurring slow drain problem.  A HUGE contrast to Roto-rooter, who would happily come to take our money every 9 months.

Highly recommended!
Katie B.
Katie B.
5/28/2016
They came out to fix our pipe on a Saturday morning and did a great job. They checked the pressure of our water as well as fixing the broken pipe. Very professional and efficient. They explained the things they were doing as they went, which was very helpful!
Emily G.
Emily G.
03/09/2017 12:00:00 SA
Good response time, but they charged me $150 for a Delta faucet which is exorbitant.
Justin V.
Justin V.
10/18/2014
The experience was so good that I decided to make Wizard Plumbing and Drain my inaugural Yelp review.

Hot water heater decided to die on Saturday morning, of course.  First place I tried said they could make it out first thing Monday morning, so I called the guys at Wizard.  Receptionist was very friendly and knowledgeable.  Said she could have someone out to replace the old unit in an hour.  Steven arrived with two helpers 50 minutes later.  They were a very professional, skilled trio.  They had the new unit installed in about 1.5 hours.  Probably could have done it faster, but I didn't have anything to do, so I kept bugging Steven with stupid questions.  All of which he answered politely. He didn't charge me for a few upgrades that another other company listed as extras.

Bottom Line:  family owned business, completely courteous and professional with very competitive pricing.  Call these guys.  You won't regret it.
Laura H.
Laura H.
07/12/2016 12:00:00 SA
Fast service at a fair price.  Bart, the plumber that came to our home, was professional and very helpful!  I'll be using Wizard Plumbing and Drain again, for sure!
Emily B.
Emily B.
09/01/2016 12:00:00 SA
I'm blown away by the great service I just got from Freddy at Wizard. At midnight last night my garbage disposal stopped working and was backed up. I left a phone message for Wizard, and at 8:30  the next morning Freddy had come and it was fixed, and I still had time to make it to work ontime. He even taught me how to fix it myself next time -- and didn't charge me. Amazing.
Vikki P.
Vikki P.
11/06/2018 12:00:00 SA
Called to get sink plumbing reattached.  John came about 1 1/2 hours later and immediately donned shoe covers and went to work.  Have hired other plumbers who charged hourly for partial hours in the past so  when John adjusted the bill to reflect an ethical, efficient, and deserving plumbing company who will be called by us again when needed.
Kyle A.
Kyle A.
08/10/2017 12:00:00 SA
We've tried many plumbers over the years, and Wizard Plumbing is hands down the best.  They were courteous and professional on the phone and in person.  Johnny arrived on time and fixed both our problems quickly and efficiently.  He explained what he was doing so I can resolve similar problems myself in the future.  He didn't even charge for this brief visit.  Such a customer focused service attitude is rare these days.  I highly recommend Wizard Plumbing!  We won't use anyone else.
Patrick T.
Patrick T.
04/03/2017 12:00:00 SA
Excellent (same-morning) response time. Bryan and Daniel were friendly and professional, and they diagnosed and solved my sump-pump issue in short order. Bryan also educated me on how everything works so that I'll have a better idea how to diagnose problems with the system in the future. Highly recommended.
Debbie B.
Debbie B.
5/25/2016
I have had the worst luck with my sewer line at my house, have called many different plumbing companies they have came out snaked the drain and within the month it would back up again. Until I came on yelp and found Wizard plumbing they sent out Freddy who was absolutely wonderful very professional and well put together unlike the other plumbers who have previously came to my house. He actually took the time to make sure the whole line was clear and I haven't had any issues at all with my sewer line and it's been months.

So happy I found Wizard I will never call another company for my plumbing needs.
Thank you Freddy and Wizard!!
gordon r.
gordon r.
10/26/2016
I had Wizard come out to fix a rusted out drain pipe. Steve and his crew did a great job at a fair price. It involved breaking out concrete to remove the 50 yr old pipe. Steve explained in detail every step of the way. They also left the site very clean.
Will not hesitate to use them again.
Tayna G.
Tayna G.
5/23/2016
We had a leak from our second floor bathroom. Mo was really helpful, explained what needed to be done very clearly and got it done quickly! So happy with this service.
Diana A.
Diana A.
04/07/2016 12:00:00 SA
Called them when I had a leak in my garage. They cannot do same day service that day and can only come the next day. They charge $249 diagnosing fee. They came on time and were really nice and figured out what's wrong, shut the water off, and gave me a solution. The water pipe that's  leaking is buried in foundation slab and they recommended copper repipe the whole house since my current pipe is galvanized and really old. They also gave me repiping quote. Although I didn't go with them for repiping,They still gave me great service.
Tiffany C.
Tiffany C.
03/05/2014 12:00:00 SA
You know when you meet someone that is both smart and hardworking and you're just really happy?   That's how I felt about Steven.  I called recently to fix a leaky bathtub faucet (drought making me feel guilty about wasting water) and they came over, told me up front what might be challenging and took care of the issue.  

It took two trips and he went looking for an obscure part that could fit my (original!!) 1950's tub and *found* something that would work.  He also investigated another issue and didn't even charge me, even though it took ~30 min to investigate and he was in a damp crawl space.  In additional to all this, their office folks called me and would give me an ETA of when he was going to arrive as well as an update when he was trucking down to Mountain View and looking for parts.  The communication, service and price were all excellent and I'm excited to have found Wizard Plumbing and Drain.
Bumble B.
Bumble B.
9/19/2014
My kitchen sink was leaking. It's my first time dealing with a plumbing issue and I was expecting it to be time consuming process - scheduling and dealing with the plumber. Having to find an honest organization or service is very difficult, I assumed.  
I called Wizard plumbing and had a date scheduled which was after two days after my call. The plumber walked in and he diagnosed this very simple issue in less than 10 secs, Seriously!!!
All he had to do was tighten a screw. He was very pleasant to deal with and walked me through the issue. Since it was a simple issue he dint even charge me. Talk about being honest and nice - love their service.
Roger J.
Roger J.
07/11/2016 12:00:00 SA
Short answer: These guys are awesome. Hire them.

Longer answer: I'm an advanced DIY, and have had very mixed experiences with contractors and tradespeople in this area. I've had plumbers show up and get totally freaked out about my current owner/builder project, I've seen astronomical estimates, I've had people here that did poor work, and I've had people try to lie or BS their way through a project. Steve from Wizard was awesome in every way. Steve took the time to explain all questions and aspects of the job, he showed up on time, did great work, and was professional at every step of the way. Seeing that I do a lot of things by myself, Steve shared his experience liberally. He shared a lot of great information, much of it not even connected to the current work he was doing.

Wizard Plumbing gets an A+ from me in skill, professionalism, reliability, and integrity. Hire them.
L L.
L L.
07/11/2016 12:00:00 SA
Had a backed-up toilet and tub day before 4th of July. Of course we thought 'no way' would we find a plumbing service due to the holiday. Wizard proved me wrong. After reading strong yelp reviews I called and left a message and received a timely call back. Then, Mario and Mariano showed up at my door just as promised on the morning of 4th of July holiday. Mario diagnosed the problem, explained the options and provided pricing.

After providing a solution that allowed us to use the facilities until they could come back the next day, they returned the next day at the promised time and finished the job.

Considering the manual labor involved with jack hammering concrete, digging a ditch to get at the broken pipe, replacing the pipes, installing a new and more conveniently located clean-out, and finally re-pouring cement -- i am impressed with the full-service capabilities of Wizard's plumbing service. Do give them a call when you next need plumbing services!
scott m.
scott m.
9/24/2019
Thank goodness for Wizard Plumbing and Greg Dolling!  Woke up this morning to no hot water, and the missus was not happy.  But in short order Wizard had a truck on the way, and Greg replaced a part and had us back with hot water in no time.  Friendly, good price, fast service.  Thank you Wizard!
Jane P.
Jane P.
12/14/2018
I made an appointment because I thought I needed a new garbage disposal. When Gregg took a look it turned out I didn't need any repairs at all. He was so kind about my mistake. I will definitely use Wizard in the future.
A W.
A W.
10/10/2018 12:00:00 SA
I called this company as I needed to have a new kitchen faucet and disposal installed. Gregg came out and did a fantastic job as it was a real mess.  Faucet had been in for years and he cleaned up everything and replaced all the old stuff under the sink.  I would definitely call these people again and ask for Gregg as he knows what he is doing.
Insurance H.
Insurance H.
7/15/2019
Issac and Manny came to our house this morning and did a wonderful and effective job on our drainage. They spend less than 30 mins to clean the whole system. Very very professional.
Faith N.
Faith N.
07/10/2015 12:00:00 SA
OK. So I thought I had this major leak involving my outdoor faucet. When I turned it on water came out like a geyser. I looked on Yelp and found Wizard Plumbing. Freddy and his partner came out to the house and Freddy quickly discovered it wasn't a broken pipe joint, but a broken hose where it connects to the faucet. It wasn't noticeable at first because the faucet was hidden in an overgrown juniper bush. After they solved that problem they moved on to my clogged bathroom sinks. They got those running and only charged me for unclogging the sinks. Very happy with their service & would have no problem recommending them. Thanks Freddy!!
Michael A.
Michael A.
03/01/2020 12:00:00 SA
Our old washing machine finally reached the end of it's life.  I had planned to install the new washer it myself on Saturday, but discovered that the old shut-off valves on the wall were bad and leaking.  I also discovered that I am not as young or as strong as I once was, and that I was not going to be able to manage the new washer onto a pedestal and into position.  After checking reviews on Yelp, I found that most plumbers in my area do not work on Saturdays, or if they do, they charge over-time rates.  Wizard regards Saturday as a normal work day.  Tina said she could send some body within a couple of hours.  Ten minutes later she called back and said she could send someone now. Manny and Issac were great, - both very personable, and both very good efficient plumbers.  Within about an hour, they had the bad valves replaced, and the new washer on the pedestal, in position, connected, and level.  They gave us a 90 day warranty on their work & the price was reasonable compared to other plumbers we have used in the past.  We will definitely be calling Wizard next time we need a plumber.
Vignesh V.
Vignesh V.
9/26/2016
Firstly, I have to say that Freddy is a man of his word. I had an assessment done for my washer dryer hook up and really dint get to setting up to do the work at least 4 weeks later. The team came in the next day after I called and finished the work as discussed in a matter of 5 hours.The work was good and they also cleaned up well after. Now my garage looks usable!! Thank You guys.
Lea Ann H.
Lea Ann H.
07/05/2016 12:00:00 SA
I'm so thankful to Johnny and Wizard plumbing for fixing a tough plumbing clog in my shower the same day I called. They were friendly, professional, courteous and got the job done. They explained the steps they were taking and were very clear and reassuring throughout. I called Wizard first because of all the great Yelp reviews, and those positive reviewers were right. I would call Wizard again in a heartbeat if I ever need plumbing services again. Highly recommend!
Camille R.
Camille R.
9/24/2018
I called Wizard Plumbing and Drain this morning around 10:00am and they had someone out here by 11:30 to install my new garbage disposal! Quick and convenient service and John my technician was friendly and easy to talk to! Thank you for the great service today!!!
M L.
M L.
4/30/2016
Fast, efficient, fairly priced, cordial people to deal with.
Jeanne D.
Jeanne D.
12/18/2018
Gregg did a fantastic job of advising me and installing our new faucets and fixtures. He was prompt and efficient and honest with me about the design flaws in my current faucet. He helped me choose something much better but cheaper, which will save me money in the short and long run. I highly recommend Wizard!
Claudia C.
Claudia C.
04/08/2019 12:00:00 SA
Freddy and Jesus came to fix a leak today under my bathroom sink.  Those guys are awesome.  They arrived on time and diagnosed/fixed the problem very quickly.  I liked that they explained what they were doing in a way that was easy for me to understand the problem and the fix.  I'll definitely be calling Wizard again and, for sure, I'll be asking for Freddy and Jesus.
Randy A.
Randy A.
12/14/2018
Gregg responded to an issue we were having with our hot water heater.  He had it repaired in less than 45 minutes.  Extremely competent and engaging.  I definitely recommend Wizard.
Vince L.
Vince L.
9/17/2018
Just had a great experience with Jon. Quick response time within an hour of calling and Jon was very professional in taking care of our issue. Thank you for solving our problem.
Tracie V.
Tracie V.
03/02/2016 12:00:00 SA
My water heater was leaking pretty badly, so I called a few plumbing companies for help. I got the same message from all, if it's leaking you need to replace it. I even had the Home Depot guys tell me they were too busy to do service/repairs on my 7 year old water heater but could send a technicians out to sell and install a new one.

Wizard Plumbing and Drain was a recommendation from my NextDoor family.   I gave them a call that morning, told them my problem and technician Mario was out to see me that afternoon. He was very knowledgeable and very helpful! He took a look at it and found that it was a minor problem and fixed it in a matter of minutes.  He was very nice and very thorough. Now, I know that won't be the case for every leaking water heater, mine was an exception but I really do appreciate his honesty and professionalism.  Even after looking up information and asking questions about water heaters, I am still not as familiar as I would like to be. It was nice to know there's a company out there who is looking out for their customers and not just trying to sell us something that we don't really need. When talking to Mario, he gave me all the information I needed to maintain my water heater and told me what to look for in the future.  He also fixed a nagging leak that I've had in my bathroom sink while he was here.  I'm  very happy with this company! And Mario is awesome!
Glenn S.
Glenn S.
06/07/2016 12:00:00 SA
A fantastic plumbing company! As a manager of a plumbing supply company we deal with many plumbers daily, and Wizard takes the cake for their professionalism and customer service. They offer competitive rates with top of the line service. All their technicians are friendly and very knowledgeable. I would recommend to anyone in a heartbeat.
Di X.
Di X.
7/18/2018
Kitch sink blocked last Weekend. Make an appointment easy and quick on phone. Freddy came this morning on time and did a fantastic job here. He moved all stuffs out of the way with care, snacked the pipe and removed some roots that blocked it, and clean the kitchen after the work. He even helped fix my drink water faucet : )
Mike A.
Mike A.
3/23/2019
Water heater stopped working. Mariano Lemus arrived on time, determined the cause of the problem and fixed it immediately. He and Miguel were courteous, professional and knowledgeable. Five stars for Mariano!
Charlene S.
Charlene S.
11/26/2018
I just had Gregg come and look at my old furnace. He is so knowledgeable! My brother in law used them and was very happy with their work. He recommended them to me. Gregg explained to me how my old furnace worked! He was very patient with me. I really wanted to know why it wasn't working. He was just great! I have an old place that needs work with old plumbing. He also said he could repair that when needed. I will definitely use Wizard Pluming and Drain again!
Jennifer Z.
Jennifer Z.
08/01/2016 12:00:00 SA
Once again, nothing but excellent service from Wizard Plumbing. Mo came out and snaked a very clogged bathroom sink. I had tried pouring Draino down it, but that wasn't working. Now I know why! I'm very thankful for Mo's help today. I'll be honest. I was a bit put off by the minimum fees, but it turns out that you get what you pay for and Wizard does exceptional work deserving of the fees. We had our sink completely rebuilt by them a couple years ago and it's still going strong. In this case, Mo thought it was just a minor clog and offered to plunge for free. It wasn't, but he still snaked it for free, though I would have been willing to pay. They take a lot of pride in their work. I will definitely be back in the future!
Doug P.
Doug P.
3/17/2019
Mo and his assistant came to my unit the morning after I called, to clear a clog in the kitchen sink. We arranged a reasonable price and he explained to me why the problem happened.  They set up a motorized snake and found the clog about 30 feet away.  Everything drains perfectly now.  They cleaned up after themselves when finished. Great service!
D D.
D D.
8/31/2019
Franco did a great job.  Wizard was punctual and fixed what I needed.
Bharathram L.
Bharathram L.
09/09/2016 12:00:00 SA
Bart was extremely helpful and patient in answering my questions and did a great job with installing a new kitchen faucet. He even came back an hour later when I called with a secondary issue... was back in 5 minutes. Highly recommend.
Georgette C.
Georgette C.
6/29/2020
A pipe burst in our garage on a Saturday night and I called Wizard and they sent out someone for the next morning. We were able to shut off the water until the plumber arrived. Miguel arrived on time and walked us thru every step of process behind determining the source of the leak. During his examination, he found a damaged gasket in our faucet. The specific part wasn't available because the hardware stores were closed so he even went to Home Depot to look for it! It didn't end up being the true source of the leak but he replaced it for us in the process. He was super honest, thorough and suggested we contact our original contractor once he determined the leak was from their mistake. His suggestion to hold our contractor accountable is going to save us a lot of money. We have always used Wizard Plumbing if they are available and have never had a bad experience. They also don't charge crazy high rates for weekend or late night work either like many companies do. An honest company that hires skilled professionals that are not trying to nickel and dime the customer, that is so rare these days! Thank you Miguel and Wizard!
Lesley B.
Lesley B.
10/09/2018 12:00:00 SA
Updating my review:  Owner was very concerned to hear about my experience.  He apologized and said that is not how they do business and he would figure out what happened.  In the meantime, he refunded me the $$ I was charged for the part I did not ask for.  I appreciate good customer service and will try to support our local businesses by giving them another try.  As a business owner myself, I know we are at the mercy of public opinion and it's a tough place to be when you can't be there to watch each and every employee.  But making sure that your customers are satisfied even after a bad experience says a lot. Thank you.
Peter C.
Peter C.
07/01/2016 12:00:00 SA
I don't give many Yelp reviews but Bart from Wizard plumbing really did a great job so i felt I needed to make one.  He was very knowledgeable, friendly and professional.

I had a very bad leak in the shower faucet and a small leak in the backyard.  He fixed the one in the yard in 30 seconds for free and then came up to the bathroom to tell me what needed to fix.   He didn't try to sell me any alternate repairs (Replace my whole faucet system) like some other plumbers did.  He simply told me what else was available and we both agree it wouldn't give me much value in doing it.

He replace some parts and it still had a small drip so he went to Home Depot to get additional parts to make sure job was done right.   It was all a fixed rate so he didn't bill me for the time he used to research and buy additional parts.

I would recommend them to friends and family if they ever need a plumber.
Matt W.
Matt W.
6/29/2016
I'm very satisfied with their service. They call me 20 minutes ahead, and arrived on time -- this is the most important thing for me .  Price is reasonable , better than all other companies I hired before. And service is great
Rob G.
Rob G.
06/11/2016 12:00:00 SA
Bart, from Wizard, came to the rescue this afternoon and snaked our kitchen drain just in time for our dinner party preparations. He got here within the window of time promised, was quick, and efficient. He also did a great job explaining what caused the problem (built up grease) and what we could do to prevent the problem in the future. The price seemed very fair compared to past urgent plumbing services we've needed --and this was on a Saturday!
Annie P.
Annie P.
7/18/2018
I called them today for a clogged sink and they were at my door within 2 hours.  Johnny and Brian were professional, courteous, and efficient as they quickly sorted out my problem, figured out the best way to fix it, and then answered some other plumbing questions I had too.  The area was left clean and tidy when they left and the price was reasonable.  I'd definitely use them again!
Mariko H.
Mariko H.
02/06/2014 12:00:00 SA
WOW! Wizard Plumbing's yelp review has gotten so big since I wrote mine last time in 8/2013!

This time, I got Steven for the over-flow washer drain. I'm still really happy with Wizard!

Steven and his apprentice, John came within a time frame and took care of the problem right away. They both are really casual, relaxed and friendly - that makes me comfortable to ask any questions.

60 days guarantee on the job and they take credit card! That's still great!
Mandy L.
Mandy L.
5/27/2016
Johnny Higareda from Wizard Plumbing is terrific!  He was able to come to my house the same afternoon I called. He was able to provide quotes, recommendations on plumbing fixtures to buy, and guide me on where to invest or not invest in plumbing.  I found him professional and helpful. We'll definitely be calling Wizard Plumbing and Drain again.
David G.
David G.
2/27/2017
The usual Sunday excitement,  waste pipe clogged up releasing food particles into the shower and tub.  I called Wizard Pluming and they said they could be by in an hour or two.  At the 1.5 hour mark Jon arrived and started work on the problem.  After an hour of working with a sawzall and drilling out the 75 year old solid steel painted over and crusted cap of the waste pipe removed the snake went in and all was flowing again.

I would definitely recommend Wizard Plumbing for their quick arrival on a Sunday and the persistence of Jon in getting the cap off, it was a real bear. In addition keeping to the quote even after all the time it took to get the cap off.

Keep up the good work.
Brian C.
Brian C.
2/22/2019
I've called wizard a few times since moving into my house. Twice I've gotten David and I can't say enough good things. First time he fixed a gas leak, at half the price quoted me by Bayshore plumbing. Honest and works fast. I asked him some questions about a downspout that was giving me a headache and he quickly fixed that for me at a reasonable price as well. This last time, I called at 4pm on a Friday for a leaky valve. David showed up at 430pm, found a broken gasket that had run through the toilet system. He cleaned it out and had it running promptly. So appreciative of David.
Shahin K.
Shahin K.
8/20/2019
Wizard reached out, apologized and corrected the error by providing full refund
Paige M.
Paige M.
2/20/2017
Wizard Plumbing and Drain did a fantastic job with our garbage disposal. They responded to our phone call less than an hour after we left a message and they were able to have a technician to our house the next morning. The technicians (Francisco and Alex) were friendly, polite, knowledgeable and efficient. They diagnosed and fixed the problem quickly! They were also affordable and accommodating. They cleaned up well and had great recommendations for future usage. Would definitely use them again for service. Highly recommend!!!
Dwight A.
Dwight A.
7/30/2018
Wizard Plumbing was available and responsive from the get go. First call, someone answered the phone who was very nice and made an appt. right away. Manny and Isaac showed up and assessed the situation quickly and explained things every step of the way. My toilet was leaking at the base and I needed a new flange and a new seal. I'm confident of the solution fix and very happy with the service!
Anusha S.
Anusha S.
5/23/2016
Prompt, courteous and subject matter (plumbing) experts! What else can you ask for? Also they have leak detection equipment in case you need that.
M G.
M G.
7/19/2018
Steve at Wizard plumbing truly is a wizard of the pipes. We've had him out four times for problems at different houses ranging from small and very big. Steve is intuitive and insightful, but also thinks through multiple possibilities, then clearly and crisply explains his hypotheses, and uses the scientific method to quickly make initial tests and confirm that he has the right problem and right solution. Of the seven plumbing companies we have dealt with, Wizard plumbing is the best! We also appreciate that Wizard plumbing's appointment and billing person Tina is excellent: she promptly returns calls (even as far as we can tell on weekends) and can usually get someone out same day, and is willing to text and email with you to arrange appointment and billing.
David L.
David L.
8/17/2017
Look no further - Wizward Plumbing is fast, honest and knowledgeable. Had a kitchen sink issue, they came out on short notice, gave me a fair quote and did an excellent job. I would definitely recommend this business to my family and friends.
Linda I.
Linda I.
4/19/2019
Gregg is the best! Installed my bathroom faucet today - so happy. Courteous, funny and does a great job.
Edward W.
Edward W.
4/21/2016
Mario came out and took a look at our toilet. And found the possible leak. He was honest on the assessment, and the pricing. He was very helpful, professional, and I would definitely call for their services again.
Laura S.
Laura S.
08/06/2019 12:00:00 SA
I called to get help with my garbage disposal and a leaking bathroom faucet.  Within forty minutes of my call to Wizard Plumbing, Gregg showed up at my front door.  He was friendly and knowledgeable.  Gregg was able to quickly fix my garbage disposal.  He then took the time to  explain to me (in layman's terms) the different options of fixing yet maintaining the aesthetic of my original 1930s sink and faucet. I would highly recommend Wizard Plumbing and will most definitely call them again for any plumbing issues.
Toy O.
Toy O.
9/29/2018
I had two slow moving drains and a leak under a sink.  These guys were getting rave reviews on Nextdoor in the neighborhood and offered free estimates.  So I had a guy come out.  He was in a clean, neat uniform and put little shoe covers on his shiny work boots before he--and his guest?  entered my home.  Once across the threshold, Uniform (U) and Plus One(PO) embarked on a lively and private discussion, in Spanish.  To their credit, when I interrupted them to attempt to discuss my sole purpose for having them over, they were rather gracious.

I pointed out a sink, no one checks the drainage, conversation resumes.
Second sink, remains dry, barely a pause in their dialogue.
I interrupt a third time, pointing to the spot on the floor where water had been pool.  Again, I am only just acknowledged, by them, in my own home.  U turns to PO and continues his conversation.  Then he shines a light under the sink, nattering away the whole time.  

Finally, U turns to me and says:
1)  AFTER he cleans the drains for $250.00, he will tell me what it will cost to fix the leak.
2)  He can't tell me what it will cost to fix the leak because he can't run water in the pipes to see where the leak is coming from, AND he CAN'T run water in the pipes, if he's going to snake the drain--for $250.00.
3)  However, he could tell me that the leak WAS coming from the RUSTED pipe under the sink.
4)  Basically, (and he gestured in a bowing sweep of both hands, to encompass the entire laundry area) the whole faucet needs to be replaced.
5)  The faucet, I am informed when I asked What's wrong with the faucet?  (He stared at me blankly for a moment) before explaining that the faucet had to go, too, because it's connected to that rusty pipe under the sink.  And the sink had to be replaced, because that's the way it's done.

So, he KNOWS that: the faucet (that's not connected to the rusty pipe) has to be removed and replaced; the sink (that is an antique and in perfect condition) has to be removed and replaced because it just does; AND; the rusty pipe (which is chrome-plated brass, which can't rust) under the sink also has to be replaced because that's where the leak is--but if I don't give him $250.00 to snake the line, he can't give me a free estimate for replacing EVERYTHING that he KNOWS must be replaced.-- ??  How is that possible?

So, I thanked him for his time and showed him out the side door.  He looked shocked.  He said, I thought I was going to clean your drains.  I said, I'm sure you did.  And he didn't seemed convinced that he was leaving, as I kept walking.  Then he turns to PO, again, dismissing my existence and resumes their discussion.  PO, then bolts off to the truck.  So, when you are ready, you ask for me. he instructs.  And, your name is?  I asked.  He ignores me.  It says Manny on his shirt.  So, as I am slowly getting him out the side gate, I suggest that he might be Manny.  This seems to annoy him.  He shoots me a look with a hand gesture, like pushing something down in front of him. Just wait.  He points at PO.  He's get a card.  (He has to check his card to answer me?  Yikes!)  He hollers something in Spanish to PO and PO comes hustling back with a card in his hand and hands it to U.  Then, U hands it to me.  I look at the card.  So, are you Manny? I asked.  Yes. He says, like I'm slow.

So, I did get Dan Boe, from Bell Plumbing to come snake my drain.  He didn't find any rust on my chrome plated, brass pipe.  He saw no reason to replace my antique faucet.  However, and this is wild, he turned the water on to see where the leak was--before he snaked the drain so that he could give me a FREE estimate on ALL the work!  And, here's the irony, the only thing that was leaking was the perfectly good sink that Manny wanted to replace--just because.
Michael W.
Michael W.
4/18/2016
Nice guys - prompt, clean and professional - surprisingly so for someone dealing with what they deal with. Thorough. When you need a plumber, you need a plumber and these guys did a great job - I hope I don't have to, but I'd use them again.
Monica C.
Monica C.
04/05/2019 12:00:00 SA
Great plumbing company to work with.  I had a problem that needed fixing on a Friday afternoon. I called a couple of places that couldn't get to me til Monday. I called Wizard Plumbing and was told they would be there within two hours to take a look and give me a quote. They were there within an hour. Very professional. Diagnosed the problem and fixed it right up.  From making the phone call to having the repair made, it was a seamless and professional transaction.  Thank you
Kai W.
Kai W.
12/27/2013
They did a good job fixing our blocked drain, quick and clean.  60-day warranty.

They also replaced our leaking pipes underneath the kitchen sink. 1-year warranty.

They're expensive though. They charged $195 for the drain work, and $259 for the whole thing.
Shayan P.
Shayan P.
7/25/2017
Called in about a potential issue with the plumbing, but the issue turned about to be something minor. Regardless, Mo did not charge a fee despite having to drive out to look at the issue. Would definitely recommend.
Lu C.
Lu C.
11/19/2018
We had a main sewer line backed up and I called Wizard Plumbing. Steve was the technician who came. He fixed the problem, ran a camera inspection afterwards (no additional charge) to make sure the job was done right, and then explained to be the cause of the problem. Honest person, good service, highly recommend this company.
Tommy L.
Tommy L.
4/20/2020
fixed price for snaking from our sink to the main; quick and professional with masks and shoe covers
anil s.
anil s.
02/08/2014 12:00:00 SA
Our kitchen faucet developed a leak (pull out hose had cracked) on a Wednesday evening.  We called Wizard Plumbing and almost immediately our call was returned and we were scheduled for a visit the next day.  

We could not have asked for better service - Steve came over, applied a temporary fix so we could use the faucet and the sink while he bought a new hose from the only Grohe parts supplier in town; came back to install it the next day.  While doing that, he realized that when retracted, the head did not go back into the base so he went and got a special tool to file the inside to make it fit nicely.  

We have been home owners for almost 18 years and have to say this is the best experience we have had with a plumber.  I would recommend Wizard and specially Steve anyday, anytime.  Thank you Steve.
Dan W.
Dan W.
09/08/2014 12:00:00 SA
I noticed my kids' showers were holding water at 9pm on a Sunday night. Gave one plumber I found via Yelp a call but he did not work Sundays so I ended up giving Wizard Plumbing a call as they were next on the list. I left a voice-mail and got a call back within a couple of minutes from Steven Evans who provided he would be to my place shortly.

Steven showed up within 20 minutes and found the blockage within 5 minutes of his arrival.

He and his partner Pablo did a great job clearing the blockage and cleaning-up afterwards.

Solid service with a fair price. I will use again and I highly recommend.
Jim F.
Jim F.
7/22/2014
Mark to the rescue! Had a bad clog in the bathroom and Mark came in and solved our problem. Fast and amazing service even at 10pm in the evening. Do not look elsewhere as Mark is the man. Would definitely  recommend him to my family and friends. Thanks Mark!

#fast #knowledgeable #reliable #affordable
Steve N.
Steve N.
05/12/2016 12:00:00 SA
Freddy was especially helpful in choosing a solution to our emergency problem. Also very
flexible in coordinating meeting for estimate, doing the work, getting the invoice and payment taken care of. Highly recommend.
Lauren T.
Lauren T.
11/14/2015
I am a single woman and when it comes to home issues, I tend to get a little anxious! My bathroom sinks became clogged and I didn't know what to do! I looked on YELP and saw that Wizard Plumbing had great reviews. I called and the next day, Steven Evans came out and within 15 minutes fixed my drains! From the time I opened my door, Steven made me feel safe and he was friendly! I will NOT ever call another plumbing company as long as Wizard is around. Thank you Steven and Wizard Plumbing and Drain! You make not knowing house issues a little easier!
Mike V.
Mike V.
10/13/2017
Beware!!!! This company completely
Took advantage of my 87 year old grandfather. I have been in the building trades for thirty years and I still do not see where their plumber ( Johnny) got his estimating skills . He charged my grandfather 850.00 dollars to install 2ft of pipe . I had question him on how he came up with his price? He replied we charge 350.00 dollars an hour . The job in labor took him less than a hour and  a minimum of 20.00 dollars in material . They had pumped some water out underneath the house which he charged 249.00 flat rate.  
The total price was 1,100.00 dollars .
please be aware of this company very unprofessional as far as their fairy tale pricing , but what should of i suspected when I called a company called wizard plumbing . Ps note : I called before posting this to speak with the owner , their manager said she would speak to him and get back to me, no call back , no response .
Just confirms how unprofessional this company is!!!!
G S.
G S.
10/28/2016
This is my first try with Wizard. They came on time on both rounds- I didn't have the time down correct the first time and they immediately rescheduled with me the same week. The representative was very attentive and honest. We will definitely be calling them next time our garden water pump breaks down again.

Thank you for your great service!
G H.
G H.
6/29/2019
Very pleasant experience with Wizard Plumbing. Thank you Majid!  He arrived on time, was polite and respectful. Quickly diagnosed our problem and quickly fixed it.  So difficult to find a good, reliable plumber; but I'm happy to have found Wizard. Everything from the receptionist who answered the phone and booked my appointment to the plumber Majid - 5 stars for everyone!  P.S. I called Friday afternoon and they were able to book an appointment for me Saturday morning - much appreciated!
Michael D.
Michael D.
5/28/2016
Bart and Francisco came out and helped us with a serious leakage problem!!  We had a leak causing water to flood the basement... Bart diagnosed the problem and helped us fix it with expertise and speed!  The leak has stopped and we are all happy campers
Thanks again, Bart and Francisco!!
Mike and Amanda Drinnan
Matthew S.
Matthew S.
11/10/2015 12:00:00 SA
We had a sewage line backup. Steven came out after business hours and took care of the problem. He showed up on time, was polite and got the job done. He is coming back tomorrow to take a look with the camera to see what the cause of the backup was.

Thanks!
Bob M.
Bob M.
02/11/2020 12:00:00 SA
While trying to fix an outside leaky galvanized faucet, the faucet literally blew off where the T joint was rusted through (providing me with a good shower!).  After turning off the water at the main valve it was time to try and get help, at 5:30 in the afternoon.  Talked to a couple of other companies who were done for the day and couldn't sent anyone for 3 days.  Then I called Wizard.  Brittany (sp?) worked on getting someone to come out as soon as another job was done.  Danny and Evon (sp?) came over within a half hour.  They removed the rusted parts, and put on a new valve that would shut off the flow from that pipe so that we could have water in the house overnight, until they could come back and fix the remaining pipes tomorrow.  Danny was very knowledgable and personable, and great at calming my frustrations over the whole situation.  I highly recommend Wizard for their great customer service, and will be using the for future plumbing needs.
Colleen S.
Colleen S.
11/01/2015 12:00:00 SA
Steven just finished up fixing the leak behind our refrigerator. Is was gushing water this morning! He explained everything that had to be done, worked quickly, cleaned up and was very polite. We would highly recommend Wizard Plumbing to friends and family! - The Sullivans
Susan K.
Susan K.
12/12/2018 12:00:00 SA
OMG Wizard Plumbing is the BEST.   I had 2 small plumbing disasters this year that needed immediate attention.  One was a garbage disposal that developed a leak so that every time I turned on the kitchen faucet, all the water leaked right out of the pipe and out onto the floor.  The second one happened last night. I lifted the lever of my kitchen faucet and it broke off in my hand.   I do not have a dishwasher, therefore I had to wash all of my dishes in the bathtub. Not pretty.  I immediately called Wizard Plumbing & Drain,  and this was at 7 pm last night.  I  received a call back from them this morning and as I write this now, the problem is fully solved.  In both cases, the turnaround was fantastic.   At this point, I have them on speed dial.
Thomas H.
Thomas H.
5/22/2016
Awesome service and great advice!! Bart helped us with everything and took great care of us. I would definitely recommend this shop.
jenny F.
jenny F.
2/23/2017
If I could put 10 stars I would!  With the recent storms our small basement flooded- Johnny was able to come out the same day I called and pumped out all of the water.  He then installed a sub pump a few days later, always communicating updates and sharing what he found.  Bryan also came out to help with the sub pump as well, and he was equally as friendly and knowledgeable.   In the past Bart has assisted our home twice for kitchen plumbing issues too.   ALL three of these guys are incredibly honest, friendly and explain everything that they are doing well.  They also give great advice about how to avoid the plumbing issues going forward.  Wizard Plumbing is the best service I've found in San Carlos and we will always use them going forward.   I highly recommend giving them a call!
Y P.
Y P.
12/08/2018 12:00:00 SA
Francisco and Arturo came to the house to replace the badly corroded pipes under our sinks. We were impressed with their kind service; they came on time and were efficient and knowledgeable about the repair work. This company offers a 90 day warranty on their work. I would definitely recommend them.
Michelle S.
Michelle S.
2/20/2019
Greg was able to solve our plumbing problem quickly and efficiently! Highly recommend!!
A D.
A D.
9/22/2018
Used them twice so far. Both times they came out on the weekend and did not charge a higher rate (just no free estimate, so make sure you know you want them to perform the service). First time they repaired our water heater and this time pulled a toy out of the toilet. Surprised we were able to salvage most of it by snaking from the top, which is great. Small pieces broke up and flushed down, which was expected. Fast friendly service!
Susan S.
Susan S.
6/16/2019
We had a plugged drain, and Mariano and his team fixed it for us promptly and expertly.  They explained to us what was wrong, and what needed to be done, and every detail we wanted to know about the repair.  They were on time and worked efficiently.  It was a pleasure to deal with them!  We will certainly call on Wizard Plumbing the next time we have a plumbing problem.
L W.
L W.
2/17/2017
We had our main drain back up.  Francisco and Alex came out in the pouring rain and got it unclogged for us.  They were punctual, friendly, and informative.  I liked the fact than when they came into the house they put on protective shoe covers to keep our floors clean.  They do quality work.

This is the second time I've had Wizard Plumbing do work for us.  Last month we needed our toilet reset and they did a very good job on that as well.
Helen S.
Helen S.
6/14/2019
Had Plumber Jon Church come out and clear out some drains and adjust some hot and cold water pipe valves for a new home we just purchased. Wizard Plumbing had quick availability as we wanted to move in as quick as possible. Jon was very helpful, patient, did a great job...
R N.
R N.
4/15/2016
After my kitchen sink plumbing literally fell apart Wizard plumber Bart did a great job helping me get rid of my  garbage disposal, re-connecting  the plumbing and was good explaining how and why the plumbing structure worked/didn't work with the garbage disposal. Appreciated his clear explanations. Very efficient and conscientious.
R B.
R B.
02/02/2016 12:00:00 SA
It is never pleasant to find your sewer line blocked and your kitchen sink, bathtub and washing machine no longer usable. But fortunately for us, we studied the Yelp recommendations and selected Wizard Plumbing. What a great decision! And kudos to Yelp.

Johny, the plumber who answered our call, was the consummate professional. He was knowledgeable, honest, thorough and highly efficient. His relaxed and friendly personality immediately put us at ease. From the moment we met him we knew we were in good hands. And indeed we were. In a very brief span of time he had unclogged our line and repaired a broken vent; all at a most reasonable price. Our only regret is that we did not invite him to dinner.
Eric J.
Eric J.
06/06/2019 12:00:00 SA
My water heater's pilot light went out as was told I needed a new one. Was quoted $1400 to replace by several other companies. I decided to call Wizard first due to their excellent reviews on Yelp to get another opinion. I am glad I did. Gregg was scheduled to come by at 3 and he arrived right at 3. He took a look at my heater and was instantly able to relight the pilot and took me through the steps. Mine was tricky because the pilot is hidden way up behind the window. I had no idea to look in that direction. Needless to say Gregg was prompt, polite, and honest. He saved me $1400. Will not hesitate to recommend Gregg in the future.
Maria R.
Maria R.
11/19/2018
Bryan Carmichael and his partner Mariano are fantastic. They were on time, polite, professional and knowledgeable. They came to to check for a possible leak, proved my problem wasn't from a faucet leak and had suggestions for how I could deal with it. They also took the time to look at two other faucets and advise me on them.  Since they didn't have to do much, they didn't charge me for the visit!!! What incredible service. I was very impressed. And, grateful. Will definitely use Wizard again.
John H.
John H.
10/16/2013
I had two bathroom faucets that were leaking -- bathrooms were remodeled 11 years ago, so eventually faucets leak.  We saw all the great reviews for Wizard Plumbing and Drain and contacted them today.  Mark Evans was able to come over and work on our leaking faucets same day.   I provided the replacement parts, and he was able to install 2 sets of bathroom faucets in about 1.5 hours, with the assistance of his co-worker.   He also cleaned out the faucet aerators, which evidently get gunk in them.  Now we have leak-free  faucets again.  Mark was punctual, provided a very reasonable fixed rate for the work,  and knocked out the work quickly and professionally.  We will definitely keep him on our plumber speed-dial.
Geoffrey N.
Geoffrey N.
11/08/2015 12:00:00 SA
Outstanding.

We had a leak in our refrigerator on a Sunday afternoon.  Steven Evans and his colleague, Tyler, were here very quickly and fixed the original issue very proficiently.

Then, although it was a Sunday afternoon, they made time to replace the water line leading to our second, other refrigerator upstairs, which has had a longstanding issue.  There was a decent amount of complexity given our 1959 house and they powered through it, stayed late, and did a great job.  They also offered a 3-year warranty on their way out which was completely unexpected.  The pricing was reasonable and straightforward, and I was impressed by each of our interactions.

This was an exceptional experience and we stored Steven's contact info in our mobile phones.  We will be using them for many years ahead.  We feel fortunate to be able to reach out to Steven for plumbing issues and improvements.
Nicholas L.
Nicholas L.
11/09/2018 12:00:00 SA
Fixed a bathroom drain for me. It was an easy fix so they didn't even charge. Also replaced a water heater in a hurry when I was in a bind. You guys rock, will definitely call next time I need plumbing help.
Robert M.
Robert M.
1/19/2017
We just used Wizard again and just like always it was a very pleasant and professional experience. Alex and Francisco were very honest, friendly and professional. They fixed our problem in a very thorough and timely fashion. I highly recommend their services. I would give extra stars if I could!

I have used Wizard Plumbing on at least four different occasions over the past few years and each time they are very professional, extremely knowledgable, and nice. Bart came over last week and was very helpful, honest, and did a great job. They definitely deserve the five star rating!
Adam W.
Adam W.
11/01/2018 12:00:00 SA
Bryan, Mariano, and Joe were lifesavers , and saved us from true catastrophe on a recent plumbing issue.  Our new home had a clogged kitchen line, but we quickly discovered the main lateral was full of roots that needed to be cleared.  Even worse, we had a gaping hole in our plumbing upstream of the main line resulting in material pouring into the crawl space.  Bryan and his team came within 12 hrs of the call and worked tirelessly to get us up and running within the day, not only clearing the lines, but installing a new cleanout and new piping.  Taking care of two little kids without running water could be disastrous, so we can't thank this team enough for getting us up and running as quickly as they did.
Tom W.
Tom W.
04/12/2016 12:00:00 SA
True professionals and customer service experts. We had a terrible flood from one our toilets and you can believe me I didn't want to take care of it so I phone them up and the problem is now a thing of the past. You can trust they will fix the problem.
AU D.
AU D.
05/11/2018 12:00:00 SA
We had some issues on the price but then we settled it. Good work, quick turn around but a bit pricey.
Alli B.
Alli B.
05/05/2019 12:00:00 SA
Definitely recommend Wizard plumbing. I called & the dispatcher and she was very helpful in getting a time that we would be home to have our drains snaked. Bryan and Arturo came out & worked really hard on fixing our problem. They were very professional & kept us in the loop. Thank you will definitely call again if we have any more issues.
Jeff F.
Jeff F.
10/20/2016
Wizard today provided the best emergency plumbing (drain back-up) experience I have ever had.  I kid you not.  

Mo is super and did great work -- clearing one line, checking another and fixing a broken pipe.  He was courteous and efficient and seemed to know exactly what he was doing.  Bravo!  The dispatcher was also terrific.  When I called at 8am she gave me a 12 to 2 window and said she would try to accommodate my schedule and have the work done early in that window.  Then she called me back a few minutes later and said someone could come even earlier.   Mo was here within the hour.  That was extremely helpful.  I will certainly call Wizard again.
Christy G.
Christy G.
04/01/2016 12:00:00 SA
These guys do top-notch work, and they treat their customers really well. They replaced the water heater in our home, and worked with us to find a shorter water heater so that the unit could sit further up off the floor (in case of flooding in our basement). They had to make several trips back and forth to the plumbing to store to get the right unit, and they carried two different, very heavy, ones in and out of the basement to find the right fit. They were friendly and helpful, and they happily found the right sized unit inspite of the extra labor and time required on their part.

Recently, my toilet was leaking from the storage tank into the bowl (wasting water). I had them out to fix it. They sent Freddy, who was very friendly and found some type of plastic had lodged between the seal and the edge of the tank. He took out the plastic piece and didn't even charge me for the repeat visit. What a nice guy!
Emily R.
Emily R.
10/19/2018
Bryan C and Mariano saved the day! Washing machine pipes were clogged and the company responded to our request promptly. Bryan and Mariano were courteous,  wore booties to protect the floor, put blankets down to not scratch the washing machine and cleared our pipes despite a complication which they handled with ease. Job well done. Would recommend them.
Farah M.
Farah M.
11/18/2019
We live in an old 1937 house and in the 3 years that we've lived here this was the second time we have experienced major drain problems.  Of course this had to happen on a Sunday hours before our guests were about to arrive.  We called a number of companies and either they were closed or didn't have anyone available until Monday morning..which was not a situation you want to be in when you cannot turn on water or use the bathroom without your house flooding.  Wizard plumbing came to our rescue.  Mike and Samer showed up on a Sunday evening and within hours had us up and running.  Not only did they fix our emergency they were able to identify the root cause of the problem, which none of the companies we had called before were able to do.  Mike and his team are knowledgable, fast, efficient and very straightforward.  I highly recommend Wizard plumbing if you are looking for fixing any plumbing emergency quickly and efficiently at a very competitive and reasonable price. Ask for Mike and his team....they are the best.
Aaron L.
Aaron L.
10/07/2013 12:00:00 SA
So happy that I found this plumber. Our kitchen garbage disposal suddenly stopped working. Called Wizard at 7:30am, received a response in about an hour, and they came by the house at noon. Over the phone, Steve told me that we would probably need a new disposal, but he was able to fix it without issue.

Very happy with their efficient, prompt, honest service and wouldn't hesitate to use them again.
Michelle M.
Michelle M.
12/26/2018
We needed help with the return and installation of a 2 month old water heater which was purchased from Home Depot. The manufacturer had no service providers in our area, so we needed to find one on our own. I called Wizard Plumbing at 9:30am and was told someone would be here between 11:00am and 1:00pm. Two men arrived at 11:30am; I wish I could remember their names. I explained we believed the water heater had a faulty part. They asked if we had tried relighting it, which we had. They asked if they could try, to which I replied Of course.  After as few minutes they got it lit and stayed around a few more minutes to make sure it was working. They also explained to me what to look for to make sure it continued to work. And that was it!  There was no charge and one hour later we had hot water which we had not had since Christmas Eve morning.
Armando B.
Armando B.
4/22/2019
These guys are the best.  They are very prompt, courteous and very knowledgeable.  They arrived on schedule, evaluated my water heater problem and had the problem fixed in no time.  As the whole process took less than 10 minutes, they told me that they were not going to charge me for the service.  Imagine not even a trip charge!  Will definitely call them when it is time for a water heater replacement.  Thank you!
Jessica C.
Jessica C.
03/09/2012 12:00:00 SA
If you have a plumbing need at home, look no further than calling up Mark with Wizard Plumbing. And I thank my other friend who referred him over to us because Wizard has been able to save us from multiple meltdown USA's.

It's been 3 years since we renovated our home - and yes, I live to tell of a renovation nightmare like the rest of you where the Contractor bounces at the tail-end of the project. Needless to say, they didn't do as complete of a job as we had hoped - especially when it came to plumbing.  

This is where the chivalry and white-glove service of Wizard Plumbing And Drain come in - with our plumbing savior, Mark. He's come to our home 3 times for separate issues over the last year and each time, he's fixed the issue and/or culprit with a great attitude and stays calm as a cucumber.

What Wizard Plumbing has attacked:
-Replaced my kitchen faucet, improved the water pressure, unclogged the backed up sink. 20+ years of grease and build-up. Horrific.  
-Fixed a TOTO toilet with valve issues and shoddy flushing thanks to subpar installation from the flaky contractor.
-Saved our downstairs shower which flooded with backed up water today. Culprit: YEARS of disgusting build up - you'd think a tribe lived here - which they kind of did between 1980-2006.

Note to self: always splurge on quality fixtures that you use daily. Always use hot water in the kitchen sink -and if you start having water heater issues where you get limited hot water, or your pipes suck, GET IT FIXED pronto, don't be cheap. Lessons learned.

Anyways, I've referred Mark to other friends and I hope this review saves you some time, headache and money because if you have a plumbing issue, just give him a call and he'll keep you mellow and take control of your plumbing situation. Rates are totally competitive and they service the greater Bay Area

Safe to say, I had a meltdown this morning and now I can actually enjoy a drink...and a shower with peace of mind.
Tamey F.
Tamey F.
04/11/2019 12:00:00 SA
These guys are awesome!  We've had them to our house many times over the last few years and they have been consistent in the top quality of their work.  Greg Dolling, in particular, has provided fantastic service...he is professional, friendly, timely, clean and extremely efficient.  His quality of work has saved us many times now...thanks, Gregg!
Mark E.
Mark E.
04/03/2019 12:00:00 SA
Gregg and his coworker were courteous, efficient and gave a good price for the service.  I will continue to use Wizard Pluming for our plumbing needs!
May B.
May B.
07/05/2016 12:00:00 SA
I can't say enough good things about these guys. They're on time, nice, and honest. They did a nice quick fix on my toilet in order to avoid a big expensive ordeal and said that if it needed more work, they'd come back out no problem. They didn't even charge me at all! Their customer service is awesome and they never make us feel like we're being taken. They only issue is that they're so busy they can't come by for emergency jobs right away sometimes. But otherwise, they're always our first call with any plumbing issues. Always.
Beverley B.
Beverley B.
3/29/2017
The guys were great. I had several plumbing problems and they quickly diagnosed and fixed them. I am most impressed with the water pressure after a new kitchen faucet was installed. The pressure has been terrible for the 20 years I have owned my house and now it is amazing!
Ganya K.
Ganya K.
06/09/2013 12:00:00 SA
SO SO incredibly thankful for Steven at Wizard Plumbing.  We noticed our sewer cleanout all backed up on a Sunday evening at 8:30 pm.  Being new homeowners, our first thought was, let's go to Home Depot and buy a sewer snake!  Home Depot was closed (and good thing too, since we don't have the first clue on how to even use a sewer snake).  Then I got on Yelp and called the first company that showed up when I searched in Belmont.  The guy said he couldn't come out tonight because he was too tired, and that the only company that would come out so late for an emergency was Roto Rooter.  I called Roto Rooter, and they said they'd send someone out sometime between 9 pm - midnight but it sounded like it'd be closer to midnight.

After more scrolling, I found Wizard!  Spoke to Mark on the phone, he said he'd have someone out within the hour.  Sure enough, Steven was here around 30 mins after I called, and got the cleanout totally cleared out and drained.  He was very personable, and just a really nice guy.  We chatted with him and asked him a buncha questions about the sewer line.  He is extremely knowledgable, and I am really happy we went with Wizard.

The cleanout fee was very reasonable, and it includes a 60 day warranty.  

Bottom line: Knowledgable, super nice, reasonable, and reliable.  THANKS STEVEN we would've hugged you but that woulda been a little creepy :)
Nenette J.
Nenette J.
5/21/2018
Had a water leak under the bathroom sink, Bart came in the next day and fixed the problem, this was a while ago.  A quality job and will use them again for any plumbing issues.
David W.
David W.
01/04/2016 12:00:00 SA
Stephen and his dad, Mark, are just awesome!  I have used them three more times to install a sump pump, replace corroded shut valves, and perform an emergency snaking of a main drain line.  They are so great at working customers into their schedule and if you have any questions or concerns they are very quick to come back and check things out.  And they really know their craft.  I fully trust all of their recommendations.
Karen W.
Karen W.
12/03/2015 12:00:00 SA
Johnny arrived within the two hour window they gave me when I spoke to Wizard plumbing on the phone. He and another guy were very courteous, and they patiently walked through all of our plumbing issues with me. Johnnie gave me an honest opinion and told me he wouldn't recommend repairing a hot water valve because of our old pipes. Said it would be risky because if something got damaged inside the wall it would be a much more expensive fix. He gave us another option for relieving the water pressure that'd be much easier (and free). He also fixed our clogged sink and toilet at no charge. He seemed like a very honest, reliable guy and if we decide to replace our old galvanized pipes soon we'll probably go with Wizard.
Ce W.
Ce W.
5/15/2018
Bryan and Mariano fixed our leaking copper pipe in our crawl space.  They were extremely professional and did an amazing job.  I highly recommend them.
Suzanne S.
Suzanne S.
03/05/2016 12:00:00 SA
Wizard plumber Mario came out to my place on relatively short notice. Service was very professional and well done. he quickly diagnosed the problem and made recommendations for getting it fixed.  Would highly recommend this company for future jobs.
TJ F.
TJ F.
04/11/2014 12:00:00 SA
Absolutely incredible service. Steven just left the house 5 minutes ago, and I had to rush to write a review. The service was clean, prompt, and professional. From call to completion it took approximately 60 minutes....AFTER HOURS! **Incredible**

I would highly recommend, and call again for any plumbing emergency.
Kathy M.
Kathy M.
03/07/2019 12:00:00 SA
I am so happy that I chose Wizard Plumbimg! Everything was so easy and smooth, from scheduling the appointment to getting my leaky pipes fixed. Josue and Jimmy were so polite, considerate, and thorough. After fixing the leak, they filled and checked all the other sinks in my house to make sure that I won't have similar problems in the future. That made me so impressed and grateful to have these young men not only do their job, but go above and beyond by reassuring me that I will be in good shape with my plumbing. I will gladly refer al my friends and family to Wizard Plumbing. Again, thanks!!
28Daves L.
28Daves L.
11/10/2015 12:00:00 SA
I had 2 clogged drains and Johnny of Wizard Plumbing and Drain came to the rescue.  He and one helper fixed the two drains with a snake in less than an hour.  While it seems like a relatively simple task - I've never snaked a drain before and I imagine the pros at Wizard Plumbing make it look easy.  At any rate - so far so good - happy with the service.
Yiyi J.
Yiyi J.
03/03/2019 12:00:00 SA
Very quick response by arriving us within 1 hour. Mariano Lemos and Miguel provided very good and quick service, and nicely answered all our questions. We recommend their service.
Amy C.
Amy C.
07/12/2017 12:00:00 SA
Wish I could add more stars!!!!! They are terrific!!  We had to have a hot water heater replaced and it was a complicated, messy job.  The first water heater did not fit, and they had to buy another one.  Wizard Plumbing did not charge us for the first water heater.  When they realized the difficulty, they added extra men for the job (no extra charge), and they snaked the kitchen drain for no extra charge.  Then they called later that day to see how things were working (and asked how our sick puppy was doing!!).  These guys were fabulous - did what they said (and more)!!!!!  You will not be sorry!!!!
Marilyn K.
Marilyn K.
10/01/2015 12:00:00 SA
We once again used the services of Wizard Plumbing and Drain.  As mentioned before, this is the only plumbing service we will use.

Freddy Melendez deserves a major shout-out.  Freddy was right on time, polite and professional.

Their magnetized card is still on my refrigerator because they are the only ones we will use.

Thanks to everyone there - and especially to Freddy for handling our problem quickly and efficiently.

Excellent customer service - kudos to all.
Mike G.
Mike G.
9/21/2011
Prior calling Wizard Plumbing, I hired two handy men to fix my kitchen faucet leak, let's just say I wasted my money on them, they didn't fixed the issue at all.

I called Wizard Plumbing, Steven came out, explained to me what the issue was, told me what my options are and fixed the issue in a timely manner. He was very professional through out the process, even cleaned up after. I even learned few tricks from him (like Kohl is a great brand, Glacier Bay is not)

I couldn't be happier with their service, if I'm having any problems in the future, they are on my speed dial.
Pelican O.
Pelican O.
4/22/2016
Great service, very responsive and flexible. Ask for Mario!
Rob Y.
Rob Y.
11/23/2012
Reviews don't lie.  I had a new stove installed and with the existing location of the gas line, it wouldn't line up flush to the wall.  The installers said they couldn't move it and advised me to call a handyman or plumber to come take a look.  Called around and the handymen recommended a plumber to do the work and I found Wizard on Yelp and glad I did.

Called around 2.30pm and they said they could send someone to our place between 4-6PM.  So far so good.  Then Steven shows up at 4.15 and takes a look.  The job required extending the existing gas line around 4 inches and though it sounds easy, there wasn't much space to do the work and turns out there's a stud righ in the middle of where the pipe needed to be.  Steven discussed a few options with me and decided it would be best to cut a notch in the stud to create enough space for the gas line.  It took a few tries, but Steven worked at it and got the job done.  Another good data point.  Lastly, he helped me re-ignite the pilot light after he was done and provided a very good price for the work he did.  He also said to call back if there were any issues or questions.  Very nice and professional.  Will definitely reuse Wizard for future plumbing needs.

Pro tip: There's a 20% discount on their website.
A. A.
A. A.
2/25/2019
We have called Wizard twice to address 2 plumbing issues -- one was replacing the pipe to our washing machine and the other was to address a faulty garbage disposal.  Both times they sent Arturo and Francisco -- they are fantastic. They are professional, thorough, and ensure that their work product is top notch.   There is no house call charge. They showed up on time. Kept my house clean, and answered patiently answered my questions.  Highly recommend this service!
Charles R.
Charles R.
7/29/2013
Once in a while you get lucky and find an honest, hardworking team you can trust.  

You know that mechanic that you stick with because he does great work and you believe what he says?  In Wizard Plumbing and Drain you find EXACTLY that.  Men you can trust to do the job and do it very well for a great price.  Our place in San Carlos had a backup last year.  We called another group (Bell) who quickly said the toilet needed to be replaced.  Guess what?  That wasn't the problem.  A year later we have a massive backup so I called Wizard.

Mark was very polite on the phone and was able to send Steven over the next day.  Steven worked his tail off to find the issue....a buildup in the 80 year old pipes.  He made a fix for us to get through the 4th of July weekend then came back to do the replacement.  Rarely have I met someone with Steven's integrity and willingness to get the job done.  Whatever he is paid he should get double, he is that good.  His work and business ethics and personality will get Wizard all of my plumbing business.

Trust me, USE Wizard for your plumbing needs.
Steve H.
Steve H.
3/15/2016
I got suggestions from my neighborhood group and some co-workers. I ended up with Wizard based on recommendation from this list, Yelp reviews and my neighborhood mailing list. We agreed upon a 2 hour window in about 2 days.

The last time i called for a plumber (about 2 years ago) for the same sewer problems (roots invading my sewer drainage pipes), the plumber used a powered snake to rip out the roots for about $175. Using a video snake to examine the sewer pipes from the closest access just outside the house was always extra.

Wizard includes that in their $349 job. They pretty much always send one/two people out to assess the situation before quoting any price. They spent about 30-45 minutes just checking out my sewer (to the main city sewer connection).  I was shown (on video screen) the other larger roots at the edge of my property right before the connection to the city main sewer line. They recommended that i clear out those roots too. They were larger and required a Hydro-Jett tool that generates high pressure water cutting capabilities. The cost was $750. While my drain was running fine now, i decided to go with it. They had to go back to the shop to tow this Hydro-Jett unit.

Overall working time was about 5-6 hours. The work  is warrantied for a year.  They advised my on the cost of  replacing my sewer lines (time, materials, & permitting)  but doing a smaller job where there are clear problems with roots on my property.  They showed me and my wife what was needed next and we both understood why.

Not the cheapest price. However,  I would call them again.
Michael A.
Michael A.
2/17/2017
These guys are fantastic!
Arrived well within the appointment window.
Answered all questions I had politely and cordially.
We're extremely clean, or as clean as you can be when you're cleaning out someone's pipes.
Call them!  You won't regret it!!
Ask for Alex and Francisco.
Christine O.
Christine O.
6/16/2016
Mo and Francisco came by to fix my hot water dispenser and they did a great job! They were quick and friendly. I will definitely call them again in the future.
John M.
John M.
11/10/2015 12:00:00 SA
Bart and Tyler came by this morning and fixed kitchen sink issues (slow faucet and leaky valve). They were prompt, polite, professional, and gave us lots of good advice. I highly recommend Wizard Plumbing!
marygrace j.
marygrace j.
11/09/2015 12:00:00 SA
Good job Johnny Higareda and Alex!! Very knowledgeable and respectful. Explained everything, what was the problem and what should be the solution.
Alex H.
Alex H.
07/04/2013 12:00:00 SA
We have had Wizard out twice in the last two days. The first time was for a shower back up that was coming from a plug in the main line (roots, argh). We had received an estimate from Roto-Rooter for $700; thankfully, Mark was able to fix the problem in short order for $189.

Unfortunately, the flow back had caused another clog somewhere higher up the line, causing a leak when we run water on the other side of the house. I was able to loosen this myself with a 25' auger (thinking I had fixed the problem). In the process of accessing the drain, however I bumped an attachment to the sink which began to leak and was extremely difficult to access. Mark came back, and fixed the problem at absolutely zero cost, even though he had driven out, provided his expert opinion, and spent close to half an hour tightening it up.

I had thought my job with the snake was adequate because it had cleared the pipe enough that I could fill the sink and let it drain, and the dishwasher also ran without any overflow (whereas before the clog formed a near complete seal, resulting in immediate overflow when using the sink or dishwasher). The laundry machine was the last test of my DIY work and... it failed the test. Water all over the garage.

I called and left a message this morning for my new issue. If Mark and Steven take the 4th of July off (which they should), I am absolutely happy to wait until they can make it. Their service has been fantastic, and my wife (who was the one home for all this) said Mark was extremely personable and good to work with.
Laurie R.
Laurie R.
07/04/2017 12:00:00 SA
I was so surprised when Mario  and Edgar showed up within an hour of calling for an appointment.  They nailed the problem right away.  And the cost was less than I expected. I am really impressed with the service an company.
Brian D.
Brian D.
10/07/2015 12:00:00 SA
Fast, friendly and got the job done. Came with shoe covers to preserve our carpets. Explained everything clearly.  Highly recommended!
Kristina A.
Kristina A.
10/07/2015 12:00:00 SA
Freddy just came by and replaced our garbage disposal and some old leaky pipes, he went above and beyond and fixed some extra things that I hadn't even asked about. So glad we gave them a call, will 100% be calling Freddy for all our plumbing needs in the future.
Darrin F.
Darrin F.
02/07/2019 12:00:00 SA
To sum up my experience with Wizard, I say Wow! First, I was very impressed with a 5-star rating out of over 800 reviews, so I called Wizard for help advice on whether we needed a sump pump. I was surprised when they said they'd send someone out the next morning. Mo showed up, courteously listened to my problem, then advised me on what to do. He didn't try to upsale, or recommend uneeded solutions. His service was truly outstanding -- it genuinely stood out. I would highly recommend Mo and Wizard to my friends, and will call them again whenever I have any plumbing related problems.
Marie B.
Marie B.
5/27/2016
I recently had a sewer clog in my house. I called Wizard Plumbing and they sent someone out quickly. They sent Fred Melendez. He was very courteous and professional and got the job done quickly. I would definitely call again for any other plumbing issues.
Sabrina M.
Sabrina M.
5/27/2016
I had a shower clog that drove me nuts. I finally called in the guys at Wizard plumbing. The were able to send out someone quickly. They sent out Fred Melendez. He was a great technician. He was super friendly, had a great sense of humor, and he got my shower all cleared up super fast!
Elisse M.
Elisse M.
5/26/2016
Had wizard out to come to our home to replace our kitchen faucet. They were In and  out in no time! which I really appreciated. I had plenty of time to run a few errands thanks Wizard . Ask for Freddy!!!
Connie S.
Connie S.
10/20/2017
Very appreciate of the excellent service I received from Mo of Wizard Plumbing.  Mo came out to my property yesterday and today to attend to two plumbing issue, a flushed rag in the toilet and a backup in the main sewer line running to the street.  He was super cordial and professional.  He was also knowledgeable and patient in answering all my questions (of which I always have many!!).  I look forward to working with him again.  Thank you, Mo!
Joyo W.
Joyo W.
11/06/2015 12:00:00 SA
We had Bart replacing our water heater today.  He was professional and friendly.  He gave good advises and tips.  His work was perfect.  I highly recommend them.
P A.
P A.
5/24/2016
These guys are awesome! Steven Evans and Aaron were a pleasure to work with.  I had a garbage disposal problem and they came within a couple of hours of my calling, which was great. Other contractors said I had to wait 2 days! So I appreciated the timeliness a lot.  

Secondly, they were very friendly and helpful and professional -- great communications & customer service skills.  I don't see that in a lot of contractors.  

Thirdly, they quickly diagnosed and fixed the problem, and gave me advice on future maintenance.  They answered other questions I had too about dishwasher, sink pipes, etc. -- they definitely are very knowledgeable/experienced and went the extra mile to help me out.  

I don't meet a lot of contractors who go above and beyond to make sure the customer is taken care of.  These guys did just that, I highly recommend them and will be using them in the future!
Elisabeth S.
Elisabeth S.
10/05/2015 12:00:00 SA
Freddy was great. He was able to come out a few hours after I called for service. I needed a sewer drain pipe snaked, and he did a very thorough job at a good price. He even used a camera to give me a good idea of the problem, and the state of the pipes. I'll definitely call again when we need plumbing service.
Claudia L.
Claudia L.
1/20/2019
Francisco and Arturo were professional and extremely honest.  They did not charge me for what turned out to be a small job of simply tightening our kitchen faucet to the countertop.  They also did not sell me any unnecessary parts, in fact, offered more affordable solutions to fix the sprayer of the faucet.  Will definitely call Wizard Plumbing for any other plumbing needs I have in the future.
Kirsten O.
Kirsten O.
5/19/2013
They are the real deal. An honest, service-oriented, customer-centric driven company. I could not be more impressed with their business.

Picture this - it's a weeknight and about 9:30pm. You're 8 months pregnant (or perhaps your significant other is). All of a sudden you hear the ominous sounds of big-time gurgling coming up through your toilets, and your tub, and your sinks. Not good. Not good at all. I had this fantasy that it was going to just stop and all would be well, but that was not the case. Normally you hear the back-up and then it stops, but not this back-up. It would gurgle, then suck back down, then gurgle back up again. It did this for a good 45 minutes. I knew it was a problem right away, but once the tub started filling with raw sewage, I just about cried.

What pregnant woman can sit in a house smelling of sewage knowing she can't use the restroom until someone gets out there and fixes it?! Not one. Shit, not even any person in their right mind could deal with that overnight!

I knew it meant we were going to have to find a 24-hour plumber. Right away.

I of course know of Roto-Rooter and all those other companies, but they also have pretty crappy reviews. Because we are renting, I want to be sure to always take very good care of the house we are living in and treat it as my own, that being said, I want to be sure to find a company that is honest, and fair in pricing. So of course - I went straight to Yelp!

Found Wizard after a quick search and with all the glowing reviews of honesty and fair prices - I gave them a call. Mark picked up the phone - a very sweet man - and told me he would have someone out there in an hour. Sure enough, they were there.

Steven, his son, showed up and after a quick assessment he determined the clog must have worked itself out as there was no issue with flushing or drainage at that time. Of course - go figure. But, the tub still had standing sewage. So, he snaked the tub, got it back to normal and said if we have a problem within 10 days, he will come back out and snake all the way to the street for a cheaper price. Awesome. So he didn't overcharge me, provided only the service we needed - and explained why he didn't think we should pay more to do more work.  When i asked how will we know what the issue was, instead of up-selling me to do a scope of the pipes, told me that we really only needed to do that should things continue to back up frequently, and it could be anything from a city back-up, to a clog that is now gone, or to the roots of the many trees surrounding the house.

So honest. So fair. And the prices were extremely reasonable.

I did end up having them come back out to snake to the street, but it was a personal choice by the landlord after hearing of the issue, and hoping to avoid another late night call or inconvenience to us.

This pregnant lady is one pleased customer. I HIGHLY recommend them and he even fixed a slow draining sink even though it was unrelated to the original problem - at no extra charge. And I can now be assured I will be able to use the restroom over the many times I get up at night! (I also got out of disinfecting the tub this time around - I guess pregnancy does have its perks!!)

Thank you!!!!
Judy V.
Judy V.
07/07/2018 12:00:00 SA
These guys are incredibly responsive, knowledgeable, and professional.  My garbage disposer stopped working and after calling to make an appointment on a Saturday morning had two guys here within an hour who fixed the problem with a simple tool.  They not only explained how they addressed the problem, but left behind the tool they used so I could try it myself the next time it stopped working, informed me about the process and costs associated with replacing the disposer, and then didn't charge me for the visit(!)
Erik G.
Erik G.
5/18/2014
We needed to get creative to handle a clogged sewer line.  The release valve was under our deck and I thought the only way to get to it was by cutting through our 2 year old deck.  

Mark came up with a solution that helped save my deck and resolved my sewer problem.  He fixed the problem in less than an hour.

I think another pluming company would have taken the path of least resistance which would have cost me much more money.  Mark was more concerned about resolving the problem without creating a new one for me.

Great service!  More importantIy, great integrity.
Stephen W.
Stephen W.
07/09/2017 12:00:00 SA
Wizard Plumbing installed the water line to my fridge a couple of weeks ago, and they were phenomenal. Professional, courteous, knowledgeable, and efficient. I will use them in a heartbeat in the future, and I would highly recommend them.
sandy s.
sandy s.
01/04/2019 12:00:00 SA
I am naturally very skeptical of contractors and have never written a review for one, however, the service from Bryan and Jo of Wizard Plumbing and Drain was so great, i feel the need to let other people know who need honest work done. When my laundry sink backed up I called another plumber who came to the house and used one of those plumbing attachments that you put onto the end of a drill to unclog the drain. That cost me $150. and lasted about a week. When the laundry drain backed up with water overflowing out of the sewer clean out in the front of the house, i called Wizard because of their positive review. Bryan and Jo came out, put a camera down the line and saw that the blockage was from the street to our house. Bryan informed me that if i called the city of San Carlos public works they would do the work for free since the blockage was not on my property. I called the city and within two hours, public works had unclogged the blockage at the street and my plumbing problem was fixed. Wizard did not charge me anything at all. They said that they did not charge if they didn't do any work!  Even though they located the problem so that it could be fixed, they wouldn't charge me! I am thoroughly impressed with this company and give them 5 stars!
Sanne M.
Sanne M.
11/05/2015 12:00:00 SA
We had a massive clog from four pumpkins being pushed down the disposal. Halloween nightmare!  It backed up the sink and the bathroom and killed our dishwasher :(. Bart came in and fixed it all over a two day period since extra chunks of Jack o lantern arose from the hellish depth of our old home's labyrinths of pipes. Now the pipes work again! If only the dishwasher would come back from the dead... ;)
Kim S.
Kim S.
09/11/2013 12:00:00 SA
Found Wizard through yelp (thank you) and we couldn't have been happier. Our house is on the older side and our neighbors have a large redwood tree. Translation; our pipes were infested with roots to the point where the old tubing had completely rotted away.

Called a few other plumbers for  quotes - but they all complained about how big of a job it was, or gave us a very large estimate! Called Wizard and they were on time to come out and give a quote. We scheduled the work for two days after the quote and they showed up on time. Steve was the guy in charge of the crew and he was incredibly friendly. They did have to run out to pick up more parts, and made sure to clean up their work area while they were gone. My husband had knocked out some concrete to provide better access to the pipe in question ... and they lowered their already low price! They even came back the next day to bring one more thing to help the new outside cleanout look better.

Three weeks later, everything is still great. Hopefully we don't need them in the future....but if we do, we won't hesitate to call Wizard.
Bre C.
Bre C.
01/01/2019 12:00:00 SA
Greg came out right before Christmas.  He was on time, was friendly, knowledgable, professional and fixed my sink in 20 minutes - a job that would have taken me hours to do.  I will definitely use them again.  I have just found my Go To Plumber!
Brian R.
Brian R.
07/06/2017 12:00:00 SA
Our shower handle broke, and I called Wizard Plumbing and they were able to send someone over within an hour of my call.  The fix was simple enough that they did not charge any money for their repair.  Not only did they come out and fix the problem within an hour, but they did not charge anything for their service.  Johnny did a fantastic job, and took the time out to explain to me the problem and how to fix it.  I will use Wizard Plumbing for all of my future plumbing needs!
Guojie D.
Guojie D.
12/28/2018
Very good experience with Wizard Plumbing. The technician is very friendly and knowledgeable. Fixed my garden hose bib very quick, and shared some knowledge about the hose bib with me. Really liked that guy.
Susan B.
Susan B.
01/06/2016 12:00:00 SA
Reliable, clean, fast, responsive, great work every time!  Steve and Mark are knowledgeable and have done great work for me over the years.  Get it done right the first time - maybe pay a little more but ultimately, you save money!
Robert T.
Robert T.
12/19/2015
Excellent local plumbers. Answered the phone. Scheduled same day. Steve McAllister turned up at the beginning of the time window!!!! Very polite and helpful, and careful and clean. Fair price and good expert tips to avoid needing such callouts in future. Well deserved strong reputations and good word of mouth for family business. Recommended.
Matthew N.
Matthew N.
10/28/2017
These guys exemplify what customer service really means. I called them because our water heater stopped working. Freddy looked at it and initially thought we'd have to replace the main control unit. Since that would be an expensive repair and would have taken several days to get the part, and he didn't want us to be without a water heater, he tried another trick where he sanded down a part where corrosion can cause the unit to stop working. That did the trick and he got it back up and running. Because it was (to him) a relatively quick fix he didn't charge me anything! The unit continues to work perfectly 5 months on. It's rare these days to find people who truly understand how to treat customers, but Freddy and Wizard get it! I can't recommend them more.
Sarah W.
Sarah W.
08/02/2017 12:00:00 SA
Our guest shower was having some minor issues with leaking when we transferred the water up to the shower head from the tub faucet.  Freddy and Francisco came out to take a look at it and helped me weigh the pros and cons of fixing the relatively minor issue versus the hefty cost of replacing the bath fixtures.  They were honest about the reality of the work (consistent with what someone had told us), didn't try to get us to pay the high cost of fixing a minor issue, and fixed a broken faucet handle in the shower.  All for free.  Will definitely call them again.
Ralph K.
Ralph K.
02/12/2018 12:00:00 SA
Got a same day response to clear a sewer line drain/lateral for my house. Manny and Ray were prompt, fast and professional.
Darren B.
Darren B.
12/18/2015
Johnny and Alex from Wizard plumbing were great! Had a slight water leak from my water heater that they resolved within minutes. Super nice guys and booking an appointment was just as easy (can't remember her name but she was also great!). I plan to use them from here out for all my plumbing needs
Kasumi I.
Kasumi I.
8/19/2016
Water heater broke and flooded the garage. Mark Evans came out and had it fixed within 3 hrs. Very professional. Not inexpensive though.
Robin L.
Robin L.
12/14/2018
Scheduled an estimate and they came on time and diagnosed the problem.  Recommended that I order a new faucet and they the immediately scheduled the repair the next week.  Now I have a working faucet and a new go to plumber!
Jesse W.
Jesse W.
12/14/2018
I called because I thought I needed my line jetted and expected to spend several hundred dollars but Steve M with Wizard Plumbing and Drain spent about 20 minutes listening to me and checking out the plumbing and found my problem was caused by a minor issue and he fixed it and would take take any money. He was a hero. He could have done stuff and charged me lots but he demonstrated integrity and kindness. Thank you, Steve!
Gail M.
Gail M.
12/11/2018 12:00:00 SA
Wizard Plumbing has always been quick to respond to my plumbing problems. Mark fixed my bathroom sink p-trap issue very quickly and explained everything to me in detail. He was very professional and pleasant to work with. He even wore shoe covers and removed them whenever he had to go back outside. I am thrilled to find someone who is so professional, knowledgeable and reliable!
Holly H.
Holly H.
10/14/2015
A big thank you to Freddie and his partner for clearing out our clogged drain. He was very professional and provided suggestions to fix the issue going forward. They were polite, on time and knowledgeable. Wizard is now our go to plumber going forward!
K S.
K S.
6/30/2017
I was having an issue with my garbage disposal and called to have it repaired. Johnny arrived within the specified time, looked at it and stated it was an electrical issue. Since they do not work on electrical, he recommended someone. The call ended up being a free estimate! Great service, honest people. I'll call them again! I highly recommend them.
S J.
S J.
2/26/2019
I purchased a gas log set to install in my existing wood burning fireplace that had a gas lighter already installed.  I tried for days to remove the old lighter log and it would not budge. I called numerous plumbers and many told me that they did not do that service. But Wizard plumbing set up an appt a few days after I called to come and give me an estimate. They showed up today and were able to remove the old lighter log and install the new gas log pipe.  David and Daniel were the guys who came out and they were incredible and very nice.  Yay!!
Lisa L.
Lisa L.
11/30/2018
Bryan Carmichael and Mariano fixed my shower drain today.  They were excellent--on time, professional, friendly, and skilled.  They worked clean and left my house in the same state it was when they arrived.  Bryan answered my many plumbing questions, even those that didn't relate to the shower issue.  A big plus is that Bryan has experience working on Eichler houses.  I'm never comfortable having someone unfamiliar with Eichler peculiarities working on my water, electrical, or heating system.  But when a drain is clogged and you need fast service, you take what you get.  I was so pleased that they knew their way around my quirky house.  High marks to Wizard for getting service to me within a couple of hours of my call.  Wizard is now my go-to plumber.
Susan B.
Susan B.
6/22/2017
Steven and his partner (so sorry didn't get his name) from Wizard came out to see wnat was causing water inder my house.  They could found the problem but could not fix yhe problem until the water was removed.  I called my home ins. company and they sent put a water reclamation co. to remove the water the next day. Steven and partner returned the next day and after checking out the problem more thoroghly saiditvwould not be as big a job as originally thought.  They replaced the part of the pipe which was a horrible mess (they showed it to me, eek) and after checking thoroughly gor leaks in all faucets they eere finished.  They were both very nice young men ans so thorough and respectful.  I could not thank them enough for how quickly and thoroughly they did the work.  The job ended up costi g me less than the original estimate.  I would recommend them to anyone needing a. Plumbers  Thank you both and thank you Wizard for hirering such good workers.
Wei Z.
Wei Z.
9/15/2012
Mark and Steven couldn't be more awesome.  If I could give these guys 5+ stars I would!  My shower drain stopped working on a Saturday, called Wizard plumbing after several other places turned me down or charged an extra weekend fee.  They told me they would show up around 8pm and they were here right on time!

For some strange reason, my shower drain was custom outfitted with this strange cover plate that wouldn't come off, as the two screws that were holding it became worn in and screwdrivers didn't do the trick.  They tried drilling into it but realized the design was in such a way that it wouldn't just lift off.  They eventually were able to pry open the top plate and got the snake into the drain.  After 10 min of snake working its magic, they dredged up 3 years worth of hair build up!  Promptly fixed the blockage issue.  They then proceeded to hammer back the top plate so it wouldn't protrude and cause problems.

The rate was super reasonable, they even gave me a discount.  Mark was also super friendly and probably the nicest plumber I have ever met.  I would highly recommend them if you ever have plumbing needs.  I would definitely be a repeat customer.  It's rare to see this type of family business with high concerns for customer service and good neighborly feel.
Albert C.
Albert C.
2/17/2017
Our water heater started to leak, so we called a few folks and Wizard was great.  They were able to come out right away to assess and make their recommendations.  Their prices were competitive, but the thing we appreciated most was their honesty in terms what they thought were necessities vs nice-to-haves.  Once we decided on our options, Freddy and his associate were back out here the very next day.  They got the job done very quickly and were courteous throughout.
Tim S.
Tim S.
11/25/2018
Wizard plumbing has been fantastic. Very nice friendly people. I have been using them several times a year for 6 years. They snake our sewer lateral regularly. They have sent a camera down the pipe several times free of charge and use sonar to help us understand the depths of the pipe. They truly go above and beyond. Typically If they can't fix the clog they don't charge for the visit. That happened to me yesterday, a Saturday. The snake could no longer go down the pipe due to old pipes that were full of roots, cracked and offset. The only option was to dig up the pipe. I spent the following day, Sunday digging a trench with a couple of laborers. The plumbing technician, Bryan, who was here in Saturday, came back to do the plumbing work in the open trench on a Sunday, his day off. I am so grateful to him for committing to getting my family up and running again right away. Thank you Bryan! Thank you Wizard!

Tim
C L.
C L.
03/06/2015 12:00:00 SA
Like everyone else, we had an outstanding experience. We have used them twice in 10 years and would not hesitate to ask them to help us again. We had an initial problem with the installation of a hot water heater...It took a couple of days to figure out the issue but they worked with us and communicated with us the entire way.
Steve and Mark finally figured it out...when we called on status, even late into the evening, the person answering the phone knew exactly about our situation and was efficient and professional. This entire team is outstanding...the pricing is fair, they follow-up and everything was seamlessly taken care of...even down to the permit for the city. We would not only call on them again, we would highly recommend them...they deserve their 5 star rating...Thanks, guys!!!
Ray T.
Ray T.
02/05/2016 12:00:00 SA
Wizard plumbing is excellent! I want to thank Johnny and his team for a job well done. My restaurant had a problem with the hot water heater and he quickly diagnosed the problem, ordered the right parts and came back to fix it the next day. Very professional, friendly and knowledgeable service! The woman scheduling the appointment was very efficient and courteous as well. Highly recommend Wizard Plumbing! You guys rock!!
Steve M.
Steve M.
11/18/2016
I was tremendously impressed with this contractor.  I had Johnny who was courteous, tremendously competent, clear, and quick.  He diagnosed the problems in less than a minute - fixed the one problem I knew about and then showed me the other unrelated problem with my faucet I didn't know about.  In a tremendously short period of time my leaking was fixed and I had clarity on options for dealing with the broken plastic in my faucet - take it apart / get a new one / investigate whether the water heater's rubber stopper was the broken down part.  

Overall, just really a great experience.  

Also, this team showed up exactly when they said they would.  

Wow.
Bryan G.
Bryan G.
7/20/2018
I had a great experience with wizard plumbing they took care of my clog sewer drain they came out last week and im super happy with the service im glad i found i will highly recommend them thank you guys
Asad B.
Asad B.
12/18/2017
I had the pleasure of having Mario come onsite for a service. He was extremely thorough, experienced and provided excellent service.
Emma J.
Emma J.
7/16/2016
I had the BEST experience with MO. A super friendly and knowledgeable guy. He fixed our garbage disposal in less than 5 minutes. Will definitely use them again!!
Monica H.
Monica H.
1/20/2018
After speaking with Mark, the owner, we were able to get the job done. Mark was very supportive and wanted to make the situation better. We were very thankful for Manny and Freddy and their relentless energy. I'm glad we gave them a second chance. It is very important to us to support our local San Carlos merchants so we have a happy story here. Thank you for making it right.
Kristen F.
Kristen F.
11/08/2018 12:00:00 SA
Wizard plumbing was able to get plumbers to my place the same day I contacted them. Manny and Issac were efficient and got everything fixed that same visit. They were very helpful with the extra issues I asked them about when they arrived.
J S.
J S.
11/08/2016 12:00:00 SA
This is the second review I have ever posted on Yelp, but I felt I really needed to share how good these guys are in being there for their customers. A few months ago, my water heater gave out, (tank started to leak), and Steve came out an put in a tank-less unit. A bit pricey, but well worth the expense in my humble opinion.

Anyway, a few weeks ago, we had some painters come by and prep and paint the exterior of our home, and although they were careful not to cover the exhaust of the water heater, the sensor on the unit tripped and shut the water heater off.  So it's Saturday morning, and I just stepped into the coldest shower of my life... I go outside, check the heater as much as I know how to, (meaning that I checked if it was still attached to the house and not on fire), and then called Wizard.

On his day off, Steve comes over, takes a look at the unit, gets on the phone with the manufacturer, and in a few minutes figures out how to reset the machine. All this at no cost to me. You don't see that kind of service much these days and it goes without saying that they are the only plumbers I'll be calling from now on... even if I move to Texas.
Nicki B.
Nicki B.
11/03/2018 12:00:00 SA
Johnny was very honest and helpful. I smelled gas near our furnace as well as water was leaking from the water heater's pressure regulator. He located the gas leak and was able to fix it easily and found the solution for the pressure regulator after a series of investigations. He didn't charge me for either of the services which was nice.
Shawn W.
Shawn W.
4/19/2016
Freddy Melendez came out to snake our drain which was backing up through our toilet and shower.  He and his co-worker were on time, professional, knowledgeable, friendly, and quickly resolved our problem.  We would definitely recommend Wizard and will use them again!
Kate F.
Kate F.
12/02/2017 12:00:00 SA
Could not recommend these guys more!  When my hot water heater stopped working, I called Mr. Rooter, whose plumbers told me that I had to have the entire unit replaced at a cost of $1000 for the labor alone.  That seemed a little high to me, so I called Wizard for a second opinion.  Steve showed up the next morning, on time, and within an hour had fixed the hot water heater for $100!  Steve was nice, patient, on-time, and he saved me $900!  Thank you!!
Ken S.
Ken S.
08/09/2015 12:00:00 SA
We called Wizard because we thought that our water heater was leaking.  Steven came out within the hour and quickly diagnosed that the source of leakage was actually our laundry drain pipe which somehow got displaced.  We appreciated getting on demand service from Wizard and would definitely use them when we want to replace our water heater.
Lele T.
Lele T.
1/19/2018
Mike responded to my email the next day and came that afternoon. My husband said he was great! He walked in and knew what was wrong within minutes and told us how to fix/prevent the issue. He didn't even charge us for his time. Will definitely be calling Mike again if we run into future plumbing problems.
Keren-Or R.
Keren-Or R.
6/27/2018
I had an emergency in the house and got stuck without water at all!  Wizard sent me a plumber within the hours. It turned out the job was huge, and Manny, Isaac and the team came back the next day (bright and early as Manny promised) and worked for 12 straight hours. Manny was great, explained everything they were doing, was super professional, did a great job and really did above and beyond. Manny even adjusted the water heater and fixed the water system pipes just because he cared, not because it was part  job. I highly recommend them and if you get a chance ask for Manny and his team.
Phil K.
Phil K.
1/28/2013
I've written two Yelp reviews...I only do this when service is extraordinary.

I highly recommend Wizard Plumbing and Drain; their prices were very competitive, they were on time, polite, clean, and they knew what they were doing.  It is refreshing to find a family run business that cares about customer satisfaction.  I had two issues; a simple leaky toilet and a more complicated water pressure issue.  Most of the plumbers I called couldn't work with the Noritz Tankless Hot Water System; these guys were all over it (I actually thought the problem would be a lot more complicated to fix).

I would hire them in a heartbeat again and will probably have them do more work in the near future.

Phil
adrienne e.
adrienne e.
2/19/2018
Great professional service.  I had a very slow drain in my sink.  They came, checked it out, explained what needed to be done and provided an estimate.  When it turned out the pipe under the sink was glued (bad builders!), they explained what the alternatives were , possible repercussions, and let me decide.  Very prompt, professional and reasonable rates.  Recommended.
Paige P.
Paige P.
10/20/2016
Thank goodness for Wizard. I had huge issues with 2 showers and 2 toilets backing up. I had them come out and they took careful time and consideration in figuring out the issue. They were highly professional and I was impressed with their knowledge and work ethic.
I don't care much for dealing with plumbing issues and I am glad I found them to call for every issue in the future. Mo was the man! Thank you!
Chandru V.
Chandru V.
10/20/2018
We had a problem with our kitchen sink waste disposal system. It was not turning on. I called Wizard plumbing and they gave me an appointment.  Bryan G and Mariana came on time and immediately identify the problem and fixed it quickly. They are very professional and they didn't charge for the service. Definitely going with them for our future plumbing jobs.
Farideh J.
Farideh J.
10/17/2018
Bryan and his coworker came Saturday during the scheduled window, fix the problem with water heater ( turned on the pilot), and did not charge me for that. Thanks.
Xiaoliang Q.
Xiaoliang Q.
1/28/2015
Our appointment got cancelled after waiting for more than 3.5 hours. We called and was told that the workers are sick, and we need to reschedule. I totally understand if something unexpected happens, but I am really unsatisfied by the fact that no one contacts me BEFORE the scheduled time ends (at 3pm) to tell me that the appointment needs to be rescheduled. If someone is sick and needs to reschedule an appointment, shouldn't you do that earlier so that we don't need to waste so much time? Everyone is busy.

***
Update: I received a call this morning (the second day after the review above) and they say they are really sorry and they are willing to come to do the work for free. I already have another appointment in a few hours, and also think that I will feel sorry if someone does the work for free just because of my complaint (which has nothing to do with the plumbing work itself). Therefore I didn't take the offer, but would like to add this comment to my review, and add one star.
Michael R.
Michael R.
10/16/2015
We have used them several times now, and they are great. Quick, honest and fair. Steve, Steven and Mark have all been excellent.
James Y.
James Y.
1/22/2017
Our water heater was making a loud booming noise every time it started heating up water. Mario came on time within his appointment window and was super helpful with troubleshooting. He gave sound and honest advice, worked with the manufacturer, and followed their instructions to relocate the pilot light. When that didn't completely fix the problem (from my reading online, this is a known problem with some of the newer Rheem water heaters), we decided to spring for a new water heater instead of trying to fix something that might potentially explode. Mario came on the same day that we called him again, and he worked quickly and efficiently to put in a new water heater, which works great. I can't recommend these guys highly enough!
Lisa M.
Lisa M.
9/26/2018
Inexperienced and unprofessional.  Made inappropriate comments that made me feel unsafe.  They didn't have a clue about how to help.
Nathan C.
Nathan C.
10/22/2015
Freddy came by to take a look at one of our faucets that was low flow and not very hot.  Very professional, courteous and friendly.   Turned out it was something incredibly minor that I would've been find paying for, but he fixed it for no charge! Awesome service and would highly recommend Wizard (and Freddy) for any plumbing needs.
Stella L.
Stella L.
12/26/2019
Our toilet was backed up and nothing could clear the clog. We called Wizard Plumbing and Drain based on Yelp reviews. We were given a same-day- two-hour window appointment and the technician, Mo Salmeron, came during that time, despite a super busy schedule.  Mo was very polite and patient, explaining to my husband and I (both senior citizens) what might have been causing the problem. He then carefully used a special instrument to loosen up the tissues/ garbage/ hair that caused the blockage.  After the toilet was unclogged, he said that he felt the water was not flowing smoothly and there might be a larger problem with the pipes.  So, he offered to go to the basement to check the pipes and found old connection pipes that needed to be replaced.  He discussed with his boss what were possible solutions to fix the larger problem and promised to give me a reasonable quote at a later date.  I would recommend Wizard Plumbing because they are very professional and really care about their customers, not just temporarily fixing the problem, but truly finding the source of the problem.
Regina J.
Regina J.
7/17/2019
Amazing service!  I very rarely write reviews but I'm so happy with Mo and his team, I need to share.  The time had come to replace the lateral line from our home to the city line, which extends through our backyard and into our neighbors yard, through an easement.  The original line from the '50s was clay and cast iron and it finally broke and failed.  It was a huge, messy and expensive job that I knew one day would need to be done.  Mo and his team arrived, dug one hole in our yard, one in our neighbors and used a hydraulic pulling machine to remove and replace the existing line with a new line made of more durable material, along with fittings, connections and a 2-way clean out.  Mo and his team did the job in one day and cleaned up everything beautifully. My neighbor's yard looks virtually untouched and mine looks fine too.  The price was fair and much less expensive than digging up the length of the yard and re-sodding and we have a 25 yr warranty.  Mo and his team are pros.
Herman S.
Herman S.
12/15/2015
Hot water heater went down. You don't realize what a luxury on-demand hot water is until you're without it for a couple days. Freddy arrived and knew exactly what the problem was. He was courteous and professional. In and out in 30 minutes!
Donna H.
Donna H.
7/13/2015
Our water was taking a very long time to turn hot and Steve came out and asked if we've ever cleaned our water heater filter.  Sure enough we haven't and he explained and showed us how to do it. We were not charged for his visit and I appreciated his honesty.Calling to make an appointment was quick and prompt, he was very professional and thorough,and I was happy with his service. Recommended!

Update: our water became hotter faster, but it was occasionally turning ice cold. We called back to make another appointment Freddy came out. He Descaled our tankless water heater, wrote down instructions and taught us how to do it ourselves in the future, was very courteous and answered all of our questions.  I was impressed with the professionalism. He put on booties every time he walked in the house and called me ma'am,  you don't hear that very often anymore. Very happy with the work.
Michelle O.
Michelle O.
01/04/2016 12:00:00 SA
My water heater started leaking overnight. I called a few companies. The woman I spoke to on the phone was very professional, and got back to me quickly. The next day Johnny and 2 other workers came over and replaced my water heater within an hour. I hope we don't need another water heater for a long time but I would reccomend these guys highly.
Steven T.
Steven T.
9/27/2012
Fantastic!

We had an emergency with a tap when my Father-in-law broke the faucet off with an axe. I called Wizard plumbing and asked when they would be there and they said within the hour, 5 minutes later they were there and fixed the tap, without any hassles or scams. I highly recommend them!
Amitabha B.
Amitabha B.
2/24/2013
We have dealt with a few plumbers since we bought our home in Belmont. When we bought our home, we had to get the old stainless steel pipes repiped and install a new water heater. We had got a numbers of quotes from local plumbers, and finally gave the contract to one who was Diamond Certified. We had a pretty bad experience and time with him; and thats when we realized the need to know a good plumber who can solve our issues without being a pain.

Fast forward one year, a leak appeared in one of the drains underneath the bathtub, and the drain started getting clogged. We were on the hunt for a plumber again. We called Wizard plumbing on a Saturday, and Mark agreed to come by our home in the afternoon even though he was pretty much booked for the day. He identified the portion of the drain which could be clogged, and the issue was resolved in an hour. He gave us a quote for fixing the leaking drain.

We asked other plumbers for quotes for fixing the drain, and out of all the quotes, Mark's quote was by far the best (actually 30% lower than the next quote). We scheduled an appointment with him to fix the leak. Steven (his accomplice) fixed the leak and we have had no issues with the leak so far.

Since Mark was free while Steven was fixing the leak, he offered to show us the condition of the drains with the camera, without charge. He showed us which parts of the drain had roots protruding in, and explained in fair detail as to how we could go about solving our drain issues.

Mark is extremely professional and courteous, which are traits which are very rare traits for a plumber. We have been extremely satisfied with him, and only wish in retrospect that Mark had repiped our home. Mark truly deserved that contract.

We highly recommend Mark and Wizard plumbing for all your plumbing needs. Mark is a genuine guy, unlike all the plumbers that heavy marketers like Diamond Certfied recommend.
sara g.
sara g.
05/03/2018 12:00:00 SA
This is my 3rd use of wizard plumbing.  Had a toilet installed and a leaky water heater and other toilet fixed on previous occasions.  This time they installed a new water heater and recirculation pump.  The service is outstanding.  The plumbers are super knowledgeable, friendly and courteous.  I think I've now experienced Johnny, Manny and this visit Steve.  I really can't say enough positive things about them or the company.  They always pick up the phone and the service team there are also super helpful and I've never had a problem getting immediate service.  I would never use anyone else now
Margaret M.
Margaret M.
8/15/2018
In less than an hour Arturo and Gregg drained, replaced a part on our 1.5 year old Rheem water heater and refilled the heater. It was a 2-day wait for the replacement part which was a drag but once it arrived, Gregg installed it post haste, no charge, and provided several valuable safety recommendations. We´re SOOO happy to be showering again and happy for his services.
Rita K.
Rita K.
10/04/2017 12:00:00 SA
Mo came to my house today to look at a leaky toilet. He was so professional, he explained exactly what needed to be to done. He was able to provide several solutions on how to fix the problem and how to handle it in the future. I was impress and would highly recommend Mo. Thanks Mo!
Todd S.
Todd S.
10/02/2017 12:00:00 SA
I had a real bear of a recurrent problem with a clogged kitchen drain.  I called Wizard in the morning and they were out by 10am.  Mo worked crazy hard to snake it despite the ass-backwards plumbing route in my walls.  He succeeded and I'm so happy.  Thanks Mo and Wizard, I'll call you next time I have an issue.
Dale R.
Dale R.
9/29/2017
Wizard Plumbing did another great job!  I have used them for New toilet, water heater repair, most recently replace the deverter valve in the shower.  Very professional and friendly. An excellent value.
Kurt H.
Kurt H.
4/25/2017
My hot water stopped flowing last night. I saw Wizard's crew working at CVS in San Carlos and called their number after I had done some troubleshooting. I had to shut the hot water off, water heater was leaking - pretty corroded. I called Wizard at 6PM, they returned call within 10 minutes. I called them back and they answered the call. They set me up for a visit following day 11am-1pm, and they showed at 11:30AM. We had a quick look and talk, and the water heater was clearly on its last leg. Mark gave me a quick estimate, and I added that I wanted a circulation pump also - he was quick to estimate. I agreed to the ballpark, and away they went to retrieve new water heater and needed parts. They drained, replaced - cleaned the site, ran for more parts - when indoor they wore protective cover over their shoes, they were kind to the dogs and very courteous. They were done in 4 hours and left the site spot less. They charged me less than their initial estimate. Done and done! It was a pretty cool experience - when in need, call Wizard Plumbing and Draining. They get the job done like true professionals.
Yum Y.
Yum Y.
7/26/2015
Very professional service. Took the time to explain. Reasonably timely in service to replace my water heater.
Michael L.
Michael L.
7/28/2018
We had a leaky faucet and Wizard Plumbing was quick to respond.  After coming out, it was determined we had to replace it, so we went out to buy a new one and they returned the next morning to install it.  Very professional, friendly, good work.  Would absolutely recommend!
Christine S.
Christine S.
3/29/2018
So pleased with Johnny at Wizard Plumbing - highly recommend them.  Great service, quick response, expert knowledge, fair and reasonable price.  My outside (very old) full-turn value to the main water line had a bad leak.  Needed to replace to a quarter-turn ball value.  The design to put in the new value required creative design due to the original (bad) piping.  He got it to work great.  Luckily, they stuck around to make sure it was working ok.  Unfortunately, due to the original bad pipe fittings, there was a leak - underground.   Options were to turn off water main or find the leak.  They returned 30 minutes later with needed equipment to cut the concrete to get to pipes; found the problem and reconstructed the entire piping to the main water line to the new above ground value. Works beautifully and fully leak proof.  With the many on/off of main water, the downstairs toilet got sediment that was causing noise and some leaking.  They came back to remove the sediment and its fixed - no cost to fix this issue.
Jireh T.
Jireh T.
7/25/2018
Johnny and Bryan were awesome.  After my Yelp request online, I was told that someone could come out the very next day between 10-12pm, and the owner answered many questions on Yelp messaging.  After calling, they told me they would come for sure and that the times were accurate.  Before they came, they also called to let me know they were coming.  When Johnny and Bryan showed up, they were kind and polite and clearly professionals who had done this before.  Great attitudes and even better work.  Gave us good advice to keep our toilet from leaking.  Highly recommend them.
VW M.
VW M.
7/25/2018
We have used Wizard Plumbing for a few years and appreciate how reliable they are. We use them for all of our plumbing needs. We called today regarding a leak under the kitchen sink. It was not an emergency, but they were able to get someone in about 90 minutes. The plumber who came, Freddy Melendez, was friendly but very quickly got down to business. He diagnosed the problem, explained the solution, and fixed everything in less than 30 minutes. We appreciate that he and his helper were very clean and organized. They put on shoe covers become coming inside & left no mess at all in the kitchen or elsewhere. Although we hate to think about needing a plumber, when the need arises we know who to call.
Joelle G.
Joelle G.
3/19/2015
I called this company to have them come and look at a water heater in my office that is leaking. I didn't specify which day I was requesting someone to come out, and before I could even do that, the woman who answered the phone said no one could come out today. Fine, I said. How about tomorrow, I ask? She hmms and hawws...and makes it very obvious she's not interested in the work for her company.

Her loss. I'll find someone who actually wants the work. Now I know who not to call next time.
Jack D.
Jack D.
11/19/2015
Just had John over, and he was also a gentleman. In and out in twenty minutes. Really appreciated.
Edward L.
Edward L.
7/20/2018
Got a clogged pipe today in the laundry room. Called Wizard Plumbing. Mo came out quickly in 45 minutes. Identified the problem and opened the drain right away. They also fixed a leak and cleaned up after the job. Very professional. Thank you Mo! Super happy with Wizard plumbing! For sure will use them in the future.
Ron D.
Ron D.
6/15/2017
I needed the kitchen drain line replaced from the sink to the main lateral under my 80+ year old house.  Mario gave me an estimate the same day he reviewed the job that was less then the other 2 estimates I had (each took 2+ weeks to get).  When he came back to do the job he and his crew arrived on time and finished the job faster than planned.  They were very professional, very efficient, very clean and did excellent work!  I will definitely use them again!
Becca C.
Becca C.
3/20/2018
Great experience with Wizard Plumbing yesterday.  They were able to send someone out same day & they showed up on time.  Gregg was such a nice guy & very knowledgeable.  He took the time to explain what needed to be done, why & how it all worked, which was very much appreciated.  Very honest, reliable & fairly priced.  Highly recommend Wizard Plumbing!
Roger F.
Roger F.
06/12/2017 12:00:00 SA
I had a semi-emergency in our house last night, involving a pipe under the house.  I turned off the water supply to the house.  I called Wizard in the morning, and Mo arrived at ther house within two hours.  He quickly helped identify the issue and gave solid advice for avoidance in the future.  He couldn't have been more professional or easy to work with.  I will definitely call Wizard for future plumbing needs!
DK W.
DK W.
09/03/2017 12:00:00 SA
We used them twice now, very pleased both times. Great service, prompt and courteous. Johnny was great. Definitely will use this company again.
Kaaren P.
Kaaren P.
06/05/2019 12:00:00 SA
I had my toilet and nearby washing machine both overflow at the same time- but nowhere else, clearly it was a clog!  After checking all of the Yelp reviews Wizard was clearly a stand out with nothing but positive comments.  It was later in the day.  I requested a quote and they could get someone here between 10 and 12 the next day. At exactly 10 on the dot, Jon arrived.  He explained all of the possibilities and immediately set out to do some tests, extensive work!  Turns out it was a clog that resolved itself, so he wasn't going to charge me - after doing all of that work!  Now that that is resolved, I asked him to look at a leak in my shower that has been going on for ever.  Again, he did an extensive evaluation, reporting to me regularly as to what he found and possibilities for repair- removed parts and found that it would need more extensive work at a later date and gave me a thorough review and estimate for the work.  Not only did he do an extensive check of my drainage (cameras with photos) but also a lot of work on the shower.  I had my credit card out and tried to hand it to him- he said no charge based on the fact that he DIDN'T find a clog, and nothing for the shower since he couldn't fix it!  I will definitely schedule the recommended repairs through Wizard!  Jon IS a wizard, and a true professional- I would score 5+ if I could!
Darby H.
Darby H.
8/28/2017
The plumbers who work for this company are top-notch.  We've used them several times - for an emergency, a run-of-the-mill job, and a very difficult job that another plumber had tried but failed to fix.  Each time, they were prompt, did excellent work, and charged a very reasonable rate.  Bryan and his team, in particular, were terrific-- very knowledgeable and highly skilled.  Strongly recommend this company.
R H.
R H.
01/08/2017 12:00:00 SA
Bart came over on a raining Sunday and fixed 2 toilets and 2 showers in under two hours.  Great work, friendly, professional, would highly recommend.
Sriram G.
Sriram G.
11/22/2014
It's rare that you have someone surprise you with their professionalism and willingness to help. I had a bad leak under my kitchen sink this morning and I called Wizard plumbing. Steven made an exception for me because I live in Mountain View and Wizard Plumbing doesn't go south of Palo Alto. He was on time and fixed my leak in 15 mins. Because the job was a quick one, he didn't even charge me for it. He was a consummate professional and did me a huge favor by driving down to Mountain View. This is my first review on Yelp but after today's encounter, I felt like I had to give him 5 stars.
t s.
t s.
6/30/2018
I had 3 items in need of repair or replacement. They were quick to come out, quick to do repairs. Manny and Isaac were super, they explained every item and what was needed! Friendly, efficient and clean!
Lisa J.
Lisa J.
07/09/2015 12:00:00 SA
Freddy Melendez was awesome; super friendly, and clean; looks to be a great mentor too:  went straight to work and solved my hair ball issue.!!!
James M.
James M.
6/27/2018
We have used wizard plumbing numerous times and they have always Been outstanding. I can not recommend them enough. All of their staff are always professional and timely.  Gregg stands out amongst a great team. Professional, friendly and highly skilled. If you are looking for plumbing services these are your guys.
Ann C.
Ann C.
3/21/2017
Amazing job done by these folks! We had a leaky bathtub that caused water damage to our ceiling and Jon was able to diagnose and fix the problem. They actually came out twice -- the first time we weren't sure if it was leaking and thought it was a false alarm, but they were super nice about it and didn't charge us for the visit. A few weeks later they came back when it was definitely leaking and was able to fix everything within a few hours. Communication was great and they were really helpful in explaining everything. Definitely will be my go-to plumbing company from now on!
Manya G.
Manya G.
07/09/2015 12:00:00 SA
Being on a tight budget, I had been dreading to call the plumber but I really needed to since a pipe in the upstairs bathroom was leaking and dripping down from the ceiling downstairs.  
I called Wizard and they have no fee for coming out, which is great in itself.  Steve McAllister & his partner (so sorry I don't know his name) came out within an hour of my call.  Steve & his partner checked the problem and took care of it the fastest and most efficient, economical way.  They were both very kind & courteous.  
Needless to say, I am very happy with the quality of the work and the price.  I Would definitely call them again if I needed other plumbing work to be done.
Allie Ann L.
Allie Ann L.
07/08/2015 12:00:00 SA
Just used Wizard Plumbing for the first time, and I am completely and thoroughly ecstatic with their service! Freddy and Francisco are friendly and respectful. They were honest about the repairs to my incessant running toilet and fixed the issue quickly and efficiently. I highly recommend this company to anyone needing plumbing help! Thank you Wizard Plumbing for your excellence in customer service and trade!
Claire L.
Claire L.
3/29/2017
Found this service on Yelp and I am glad I did.  Bryan and Daniel showed up on time, assessed my plumbing issue and resolved it timely... and all with a great attitude.  Great service and I will definitely use these plumbers again.
Lisa H.
Lisa H.
5/15/2017
Wizard Plumbing came to our rescue today!!  After having been told by Bayshore Plumbing on Friday that the problem with our kitchen sink was going to cost $7800.00 to repair, what with having to cut into the concrete slab floor, run a camera through the pipes, etc.  We called Wizard to come check it out to see if that was really necessary. Mo came over and fixed the problem in a flash for under $270.00!!!  He knew just what to do.  My husband and I were so impressed with Mo's honesty, knowledge, integrity and ability I had to write a review!  We had stressed all weekend ( and had to wash dishes in the shower) and wondered what was going to happen Monday.  Mo happened and holy cow are we happy!!  Our sink works great and we are thrilled we called Wizard for a second opinion!  Mo and Wizard Plumbing are your go-to people for your plumbing issues!
Michael H.
Michael H.
12/27/2016
Just had Mario and his guys over for a second job.  I wind I wrote a review last time as well.  They are fantastic!  Honest, efficient and doing an amazing job.  My first call to them was because our sinks and tubs backed up with dirty water when we ran the washer.   He recommended snaking the drainage system from the backward to check for cracks.  He said that I should check with the city to see if they would fix a crack we found and they did.  He also flushed the drainage system.  Problem solved for a few hundred bucks, instead of thousands.  The second call was to check our water pressure and help us figure out a hot water issue.  He found that our water heater had a crack and was leaking.  He had a brand new one here and installed in about 2-3 hours time.  He was clean and tidy and did great work.  He spent time to educate me as well.  No additional charge.  I'm keeping these guys on speed dial.
helen c.
helen c.
11/27/2015
They are AMAZING!   i  had an issue with my leaking faucets and bathroom drain, they took a look at it and made a few tweaks, fixed the issues with both,  and said since nothing was broken they weren't going to charge me. They were courteous, kind and, all around, awesome.

I've never met such nice, efficient, knowledgeable people.
Cashis K.
Cashis K.
07/10/2015 12:00:00 SA
I was in a predicament trying to find a a sewer line to cap it off. Freddy and Francisco saved the day by helping me with their locator. Great guys and great service. I will definitely be calling them again for all of my plumbing needs!
Adrianne W.
Adrianne W.
11/21/2015
We found a leak in the kitchen on Saturday and worried it would take forever to get it fixed. Luckily we checked Yelp and found Wizard Plumbing, thinking to call and schedule an appointment. Surprisingly, we got the appointment the same day in the afternoon! Bart and Francisco showed up at the door on time (prior to the appointment) and were super polite and caring (put booties on to keep our house clean). Bart was able to identify the issues right away and provided us with an explanation - even showing us how to tighten the pipes in the future! We are so pleased about their service and definitely will call again if we need help!
Mark F.
Mark F.
11/18/2015
I had wizard plumbing come out today to take a look at a drainage pipe with a camera. Showed up on time and Freddy figured out quickly that it wasn't blocked but we have a different problem. I would use them again anytime a plumbing problem comes up.
Fabi F.
Fabi F.
1/30/2018
Highly recommended. I had sewage overflowing on my yard. I've called them and they were at my front door in less than 1 hour. Problem fixed in less than 40 minutes. Everybody courteous. Real pleasure to deal with.
Karen B.
Karen B.
1/20/2017
My usual plumber told me over the phone that they don't work on Glacier Bay toilets!  I was amazed. Went on Yelp and picked Wizard Plumbing. They were most accomodating in coming out at the time I requested. Mo was very pleasant and professional and had the parts with him to fix the problem (toilet would not refill promptly). No fuss, no muss, and it was done. Will certainly call Wizard in the future.
Ginny H.
Ginny H.
9/23/2015
Wizard and Freddy helped us with a major problem when my old plumber disappeared--I didn't lose any money, but Freddy came out and fixed the problem.  Thank-you!!  Then I also had them replace an entire bath and shower assembly, and Freddy went all over town to get me the right hardware, and made a note on my invoice should there be a follow-on problem.  These people are real pros, and they care about you as their customer.  I will use them in the future and I highly recommend their great service and fair prices.
L B.
L B.
5/24/2016
We had used Wizard plumbing 2 years ago for our sewar line and luckily have not had to call them again until now.  Due to a miscommunication on my part we missed the appointment- but they were able to come  back an hr. later .
Freddy and his crew found the problem and were able to clear the line quickly and at a cost effective price.  I am so happy I have found  such a reliable plumbing company!
Jeff H.
Jeff H.
5/24/2016
Great smart guys who quickly unplugged my kitchen sink and then went on to diagnose a very subtle pin hole leak another pipe!  Another sign of professionalism is the fact that both men donned shoe covers before entering the house.
Mark M.
Mark M.
1/25/2018
I had a great experience  with  Wizard Plumbing  today. Bryan and Marianno put  two toilets in my home.  Class act. Did a great job. I couldn't  be happier.  They also picked  up my toilets  for me at Home Depot.  I highly  recommend  Wizard. Thanks  again Bryan  and Marianno.
Georgia F.
Georgia F.
1/19/2016
We had a leak in one toilet and some other issues with another a couple of days ago.  My husband tried to adjust the mechanism by the wall and somehow couldn't stop it from dripping. So we called in Wizard Plumbing and Drain, who looked at it, adjusted things in 1 minute (no joke!).  It turned out it only needed a wrench to fix!  They did the same thing to the other toilet that had what seemed to be a malfunctioning flapper.  Their agent came through to adjust that in a minute as well.   Then the best part?  They did it all for no charge because it took such little time.  I was floored with the help they provided.  From now on, I'll be calling them for all our plumbing needs!   I have to thank them for their amazing/friendly customer service and efficiency.  I can't recommend them highly enough!
Thadd L.
Thadd L.
7/30/2015
Freddy Melendez is awesome. We have had a number of plumbing issues with a home that we bought in San Mateo and used Wizard for a few small fixed. Most recently Freddy was out to install a new drain and instead of running up a huge bill he just fixed it for us... they know that keeping clients happy is more important in the long-run rather than padding the bill at every opportunity. Thanks Freddy and company! Will have you back to install the new plumbing soon.
Diane T.
Diane T.
5/13/2016
Mark is not only courteous and punctual but stands behind his work.
We had a water filter dispenser that came loose from the granite countertop late summer 2015 and Mark came and took care of it. It loosened up again and he returned to tighten and add a silicone adhesive to help keep its grip.The problem originates from the wood under the granite not being cut properly(not Mark's fault). And yet, he did not charge us a cent for returning today.Very pleased to give him Mark high marks!
Victor C.
Victor C.
10/16/2016
These guys do deserve the countless and stellar Yelp reviews! I used Wizard Plumbing twice in the past few months and they get 5 stars for each service carried out. They fixed a leaky toilet the first time and then repaired a faulty gasket on a hot tub the second time. In each case the plumbers they sent were super friendly, very methodical in their approach to identifying the problem, and extremely diligent in coming up with a solution. They didn't leave my house until they made 100% sure the issue was fixed. I couldn't recommend Wizard with higher praises and will use them again any time a plumbing issue arises.
Steve W.
Steve W.
05/04/2018 12:00:00 SA
Bryan & Mariano provided excellent service with our clogged dishwasher hose.   Came to our house within hours on a busy Friday!
M. R.
M. R.
12/03/2014 12:00:00 SA
Full disclosure, I did not use their service. I called them to come and give me a price for water heater change. Adimtedly, I asked them if they can come the same day. She told me she is going to check in couple of minutes. She called me back and started giving me a price over the phone explaining the model, capacity etc. I was driving...

I mentioned that I admit that I asked for same day estimate but I do not expect you to give me a price verbally over the phone with details that you expect me to write and even without seeing the work. Kind of unprofessional. Then I tried to arrange anytime during the week after 4:00PM to come and  see the work.  She did not have any time. They are too busy I guess. Probably they have enough customers already and do not mind loosing some here and there ...
Sonia C.
Sonia C.
3/29/2017
Simply spectacular in every aspect of business! Thank you, Mark for your high standards of professionalism and customer service.
Kim D.
Kim D.
7/23/2015
Professional and excellent service. We had a major plumbing issue with our drains. We have had at least 3 companies come by to check it out and no one could figure it out. Then comes Steven with Wizard Plumbing and he solved it. Steven is hardworking, honest, and reliable - best service in the Peninsula! Highly recommend!!!
Jeff L.
Jeff L.
10/16/2019
Why did I call Wizard Plumbing?...because of their stellar Yelp reviews. And, I have one of my own to add. Here's the story. Called one plumber to replace shower stems. He said he couldn't find these stems. These are not fancy stems, mind you. His suggestion was to cut open the tile, replace the valves and stems, replace the tile. Big bucks. I called Wizard to see what they could do. Just seemed like it shouldn't be that hard to find replacement stems. Greg came right out. Said the stems shouldn't be too hard to find and would get back to me. Did get back to me in a few days saying the stems are, in fact, very hard to find and he would keep looking. Got back to me a touch later saying he was able to find the manufacturer and they were making replacement stems. Once they were turned and delivered he would give a call and install. This took a few weeks. Greg did as he said, called and installed. Pricey? A bit - the stems had to be manufactured after all, but he saved me at least $1,000 by keeping at it to solve the problem. So, what's the moral of this story? Call Wizard and pray you get Greg.
Stephanie C.
Stephanie C.
8/25/2014
There's nothing more irritating that setting aside two hours of your time during the work week for an appointment from a service provider, just to have them no-show. I don't mind if a company gives you a two-hour window and their guy is running late and you get a phone call explaining. It's a little annoying, but things happen... I understand. At least they're communicating about it. But when you arrange your day around THEIR two-hour window and they not only don't show up but also don't call to explain, it's just rude and disrespectful. Not a sound way to do business. Thanks for no service and for wasting my time!
Doris W.
Doris W.
3/22/2019
I contacted the company Thursday evening after hours on yelp on my mom's behalf. I was lucky to find such an excellent company.  The drain in her laundry room was backing up.  She frantically called me and complained of that clog and a bad smell from her kitchen drain, and she worried about using her bathtub.  When I contacted Wizard on yelp, the company was amazingly responsive. ( I had requested 5 quotes on yelp, and Wizard responded within 15 minutes to my inquiry. Mark from the company said that he would send a plumber to my mom's house  the next day.) The company called mom early in the morning, and gave her a 2 hour window for arrival time that morning.  A plumber arrived within that time.  My mom said the plumber was friendly, hard working, and professional.  She told me that she is very pleased with the company, and she will definitely use them in the future. She felt the fee was extremely reasonable for an hour's work.
Joe R.
Joe R.
12/13/2019
I had the worst kind of plumbing emergency, water gushing between the walls behind the kitchen sink, and had to turn off the main.  Found Wizard Plumbing on Yelp and after seeing great reviews decided to give them a call.  The operator picked up right away and was a calming and soothing presence that I needed.  Though no one was able to come out right away, she was able to squeeze me in on the same day and assured me that someone will take care of the problem on that same day, though I was skeptical.  Christian Urbina showed up right on time, immediately explained what needed to be done, how long it would take, and then got to work.  Opened the wall, found the leak, replaced the pipe, closed the opening, and, more importantly, inspected my house to identify spots prone to the same problem.  All was done and set in about 90 minutes.  My house had its share of plumbing issues and this was by far the best plumbing experience that I have had.  Would bring Wizard Plumbing back again when next emergency arises.  I never wrote a yelp review in my life but was really compelled to do it in this case because of how good Wizard Plumbing and Christian were.
Robert K.
Robert K.
10/16/2016
We had a clog in our drain on a Sunday morning. Bart came out to the house that same day, and had it diagnosed and fixed in less than an hour! Incredibly quick and very professional!
Kim C.
Kim C.
11/22/2014
We called Wizard to help us with our backed-up sewer on a Friday evening, and they came out within two hours. It was dark outside, but they got right to work and fixed our sewer right away. Yea! So friendly, helpful and prompt. Thanks Wizard!!
Alexis K.
Alexis K.
10/08/2015 12:00:00 SA
These guys are great!  We had a busted garbage disposal which was causing our sink to clog from all the stuff my boyfriend throws in the sink and I was tired of not being able to use the sink.  We called these guys, Tina answered, got us booked right away and Steven and his partner showed up right on time.  They were extremely professional and very helpful in showing us the exact issue and they even gave us a short lecture on how plumbing actually works.  Most importantly, they saved us a ton of money because I thought we were going to have to replace the entire garbage disposal but they were so generous that they left us with a wrench for the next time we have this issue and showed us exactly how to fix it!

I would 100% recommend Wizard Plumbing and Drain without any hesitation!!!

5 STARS!!!!
Mandy Z.
Mandy Z.
12/22/2017
Carl just provided us an awesome service! We have relatively small job need professional assistance. I've quoted several plumbers and they either charged hourly for minimum of hundred bucks or by project which is even high up to $165. I don't believe my job will cost more than an hour. I am glad I got Wizard to come by. They sent Carl the next day to my home. He is super nice and fix my leaky faucet just less than 20 minutes. He is so generous that he did not charge me anything for the service and gave this to me as a Christmas gift!! I can't believe that I get my headache off now without cost any penny. I will definitely ask them for help next time and I highly recommend them to any one!
Mike L.
Mike L.
7/22/2015
Freddy and Francisco are awesome.  I originally called for an estimate to repair a broken sewer connection identified by the city.  Rather than simply write an estimate, Freddy took the time to perform his own inspection.  In the process he also explained what he saw and really educated me about what was happening.  He provided me with a number of tips based on his own experience on how to proceed.  Freddy is extremely knowledgable and that knowledge is invaluable.  In the end Freddy found that my pipes were in not broken at all.  In fact it looks like the problem is with the manhole--not my problem.  woohoo!  

I high recommend Wizard Plumbing.  I would not hesitate to call them for anything plumbing related
Annemarie E.
Annemarie E.
1/25/2017
I just purchased a home with an original 1950s bathroom, knowing full well that the pipes were sketchy (at best) and the tub drain was blocked. I called the first plumber in the alphabet with high reviews, and while the employee was courteous and honest, he wasn't able to snake the drain. I called Wizard and talked to Mark for a second opinion before committing to a $1500 job to replace the affected pipes. He offered to try snaking the drain again before committing to the pipe replacement (and wouldn't charge me if it didn't work), and lo and behold he was able to clear the clog in under 20 minutes! What's more, his rate for the snake was 20% less than what I had paid a week before, as was his quote for the pipe replacement that I didn't end up needing. I will definitely be calling Mark and Wizard Plumbing for all my future plumbing needs, as I'm sure there will be many in the coming years as we update our house! Definitely make them your first call.
Dale K.
Dale K.
4/16/2018
We called them to fix a leaky toilet and a clogged toilet line. They came out for a flat fee of $249 to do the work. They were here about 25 minutes then wanted to rush off. All I could get from them was your drain is mess up, pipe is broken. They were irritated they had to get back out of their truck to show me what was wrong and what I would need to do to fix it. They also gave abrupt impolite answers and just would not explain what was need. he told me it would cost $5500 to fix it, and I had to insist for a description of what they would need to do. I found them basically lazy and disrespectful.  I found the toilet was still leaking and has to insist they also fix it like they agree. basically they were in a rush to get in and out with the minimal they could do. Under service technicians name on the bill they scribbled eveything out. Find someone else.
Juan L.
Juan L.
09/01/2014 12:00:00 SA
Expensive and very poor customer service.  Steve arrived and cleared our line at our business.   He proceeded to argue with another plumber from another company.  Our neighbors were having similar plumbing issues and had called their own plumber.  We had to call again a week later and have them come out for the same issue since it appears that the problem was not fixed.  We had back and forth conversations with the secretary and the secretary said that Steve would call me back to schedule a time.  He never called to schedule a time and left us waiting.  We called again the next day and Steve came out.  They wanted to charge us again for holiday pay even though Steve said that we had 30 day warranty on the job preformed.  He got angry and wanted to fight one of our employees.  Steve needs to put down the snake and take some anger management classes.
Daniil S.
Daniil S.
9/30/2015
The Wizard plumbing team came at a short notice (a couple of companies I contacted only called me back when the problem was already fixed). Freddy was clear, articulate and transparent.  He had everything ready, explained what he was doing and why. A big job was done in 40 minutes.Thank you
Crystal G.
Crystal G.
04/12/2018 12:00:00 SA
We thought we might have a leak under our kitchen sink. We called Wizard Plumbing and they were able to get us an appointment the next morning. Bryan and Mariano were timely, friendly, and knowledgeable. After checking our pipes and fixtures they determined a screw on the extendable hose of the faucet wasn't on exactly right, but everything else was in perfect working order. They let us know that if we have anther issue with the hose we can get a new one for free from the faucet manufacturer because this brand has life time warranties. Despite the time they spent coming to our house and checking things, they did not charge us any fee because they said they didn't really repair anything. We will certainly call them again the next time we need plumbers.
Francis L.
Francis L.
8/26/2012
My tankless hot water died, and I called Mark's cell phone at 8pm on a Saturday night to try to schedule something as soon as possible. I was planning on leaving a message, but to my happy surprise, he picked up and offered a few tips I could try to immediately fix things.  Those didn't do the trick, but he warmly offered to come by Sunday to take a look.  

For those of you that don't know, the inside of a tankless hot water heater is basically a jungle of wires and capacitors -- intimidating to say the least.  After inspecting a few possible problems and a quick phone call to the manufacturer, he had the thing pumping hot water again.  Mark suggested we clean the system to prevent the issue from happening again, and 30 minutes later, I'm rejoicing in the ability to take a warm shower again.

Spectacular service.  Would highly recommend Mark and Wizard Plumbing & Drain.
Arnold C.
Arnold C.
3/21/2013
We suddenly noticed that our bathtubs were draining slowly.  I finally figured out that there was likely a blockage in our main sewer drain line.  I cant recall who's review to quote but Yelp rules.  If you live in Sunnyvale, they will come out 24/7 to clean sewer blockages.  I didn't believe it but I called the public works and someone came out at 10pm on a Saturday night.  They snaked the line but the cable broke so they weren't able to clear the blockage, so I ended up calling Wizard Plumbing the next day.

Steven answered the phone on a Sunday afternoon and was willing to come out, but since it wasn't an emergency we schedule him for 9am on Monday.  He arrived at 9:15 and put on booties before he came into the house.  

Here's where he loses two stars.  He wasn't able to clear the blockage so he pressurized the line to try and flush it out.  I asked if it was going to back-up into the bathrooms and he said it would be fine.  I was watching and we were chatting outside by the cleanout and when I wandered back into the house, there was water flowing down the hallway.   Both bathroom toilets had backed up and seriously yucky water was in the bathrooms.  He cleaned up one and I did the other.  The end result was he thought the main sewer line was cracked and it would need to be replaced.  I got one other quote and it was the same as Steven's so I gave him a chance to redeem himself.  We rescheduled the replacement after a rain storm passed.

Note that he gets one star back because he didn't charge me for the service call because of the toilet back-ups.

They came out on Thursday and started digging up the yard.  While diagnosing the problem on Monday, we saw a depression in the yard where water was collecting so that's the first place they started digging.  After getting 5 feet deep, they didn't find any water or the sewer line so Steven was stumped.  He decided to try and snake the line, even though I had told him Sunnyvale Public works had broken their line trying to snake it.  He snaked it and was able to clear the blockage.  He pulled out a 6 ft line of roots.  After a discussion he said I cant in good faith recommend replacing your sewer line.  Everything looks fine.  So he only charged me for the service call and we didn't have to replace the line.   Yeah!.

If you go to their website, there is a 20% off discount (on labor and for jobs more than $100).  Also, if you write a Yelp review, you can get another $25 off.
Marc F.
Marc F.
04/07/2016 12:00:00 SA
Wizard came on time and told me the price up front. They did the job well and timely!
Will call them again!
Fares A.
Fares A.
04/05/2018 12:00:00 SA
Great service - timely and able to quickly diagnose, estimate, and provide excellent service. Would happily recommend
Colin E.
Colin E.
02/02/2017 12:00:00 SA
Turned up right on time - just 25 minutes after I had called them and performed a flawless repair on faucet and HVAC pipe. Prompt, courteous and reasonably priced - it does not get any better.
J D.
J D.
4/21/2015
A quick word of praise for Mark and his team. We called them to look at a broken garbage disposal, and within 3 minutes had identified and removed a piece of plastic that had gotten caught in the blade. The resistance was tripping the breaker and turning off the disposal completely.

He actually refused to take any payment, saying that he was already in the neighborhood. Extremely friendly and professional service.

Communications with the dispatcher were excellent.
Max M.
Max M.
7/30/2015
Wow, Freddy is so knowledgeable and friendly. He just got things done!!! Plus, he was here right on time. How do you get plumbers like him these days!
Chris T.
Chris T.
09/01/2016 12:00:00 SA
This place was great in all respects. They were able to set up a visit shortly after calling, nailed the appointment window, and even called me to tell me they were on their way. Freddy Melendez laid out the options very clearly and was very friendly and knowledgeable. Highly recommended.
Lindi R.
Lindi R.
11/20/2016
These guys are just terrific -- top of the list plumber recommendations on my local NextDoor website, and I can see why.  I had, on a Sunday, a blocked sewer line.  I called and within 30 minutes Johnny and his crew were here.  I mentioned the toilets had had all the water sucked out of them and he diagnosed that immediately as the blockage having cleared itself (vacuum -- I didn't quite understand the technicalities!).  He put a camera into the sewer line and found nothing, backing up his diagnosis.  They were polite, efficient, fast to get here and obviously know their business.  They are my plumbers of choice from now on without a doubt!  Johnny and your crew -- THANK YOU!!
Jose M.
Jose M.
7/23/2015
Wizard plumbing is one of the greatest services providers I've used for my clients.  They came out the same day and took care of a bad water heater and other plumbing issues in a fast and efficient way.  They are very reasonably priced and I will definitely use them in the future.
James L.
James L.
11/27/2015
Bart is one of those guys that you feel like you can totally trust him after talking to him for less than 3 minutes because he clearly knows his stuff. He's like a professor of plumbing. I'm not going to repeat what lots of other people have already said. I'll just say that it was a big job, he did a fantastic job, and he got it done in less time than I expected. Bart's the man.
John M.
John M.
7/22/2015
We had a clogged drain and could not fix it ourselves. My wife found Wizard on Yelp and noticed the 5-star rating. She called and received a reasonable quote over the phone and same day appointment. Freddy and Francisco came out with uniforms, booties on feet, and tools in hand. Both were friendly and professional. Work was done quickly, neatly, and according to the price quoted. Another plumber had come out earlier in the day and gave a quote at twice the amount Wizard quoted. I highly recommend Wizard Plumbing and Drain! Make sure to ask for Freddy and Francisco to come out!!!!!
Keith C.
Keith C.
11/03/2016 12:00:00 SA
Came home to find my water heater was leaking.  Called these guys (top of the yelp list) at 8:30am.  They had someone out by 11am.  Steve was very knowledgeable and thorough.  He had the unit replaced by 2pm.  He took the time to explain stuff to me (fittings, hookups, water heater maintenance, etc), which I absolutely appreciated.
Kristen H.
Kristen H.
3/31/2015
Wizard Plumbing has been awesome to work with - both Freddy and Mark have been the ultimate professionals, really knowledgeable, helpful and super responsive.  

We had water pressure issues in one shower, a leak in our tub and a leak in another sink.   Freddy came out and fixed one of the issues on the spot for a really reasonable price and then quickly scheduled a follow-up visit for him and Mark to fix the other two that week (had to go under the house and order specialty parts) - during the process my shower head broke and they bent over backwards to find us another one and come and install it right away.  

We couldn't be happier with the excellent customer service and would most definitely recommend them to anyone needing a good and honest plumber in the San Carlos area.
Richard G.
Richard G.
6/25/2015
Great thing about this company - you can call them 7 days a week and someone answers the phone! I had a minor leak under my bathroom sink and was able to get an early morning appointment on a day I could be late to work. Freddy and Francisco from Wizard came over, tightened up the pipes, and did not charge me a dime! Freddy was very good about explaining a couple of other problems with the sink faucets, these were leaking on top and it would be better to replace the whole thing rather than taking it apart. Both of these men were polite, easy to work with, wore booties in the house. Great service, will use them again!
Michelle C.
Michelle C.
1/19/2017
We had a toilet start leaking at my business and needed it looked at right away.  We called them yesterday afternoon and their technician just left after being able to quickly fix our problem.  Thank you Wizard Plumbing!!
Patrick C.
Patrick C.
11/28/2016
I called Wizard at 1PM and they were able to get a plumber to my place by 3:15PM on the day after thanksgiving.  Bart and another plumber came over and cleaned out the pipes from my clogged kitchen sink drain.  Bart tried his best to save my old pipes under the sink and reduce the cost but helped replace the old metal pipes that were corroded and leaking with new plastic pipes.  Overall they did a great job and were professional.  The cost seemed comparable with my expectations for plumbers.
Cat K.
Cat K.
08/06/2014 12:00:00 SA
Left a phone message and never received a call back 24 + hours. Not sure of all these reviews in here...most seem to come from people who have not written many or have new accounts. Anyways...that was just my experience. Maybe they are just too booked to call someone back. Too bad with all these 5 star reviews.....odd
T E.
T E.
02/08/2017 12:00:00 SA
5 stars all the way!! Wizard provides a friendly, courteous, and professional service.
I really cannot say enough good things about my experience with Wizard Plumbing and Drain.
I had a main sewer line that was backing up frequently.
I called Wizard and scheduled an inspection for the next day.
Mario and Crew arrived right on time and were able to diagnose our problem within minutes with a video inspection.
Our old orangeburg sewer line was all rotted out along the bottom and needed to be replaced.
Mario and crew were able to replace our main sewer line the same day without having to dig a trench in our yard. Trenchless Technology is pretty awesome. They just insert the new line in one end and use hydraulics to pull it right through the old rotten pipe.
The problem we thought was going to cause us to be without a toilet for 2-3 days was fixed in about 8 hours and they guaranteed the new line for 10 years. Thank you so much Wizard Plumbing & Drain!!!!
Tom H.
Tom H.
1/13/2015
Freddy is awesome!  He determined the source of our leak in the shower without causing any unnecessary wall damage and fixed it!  He made great recommendations on additional companies to use for the next steps in our repair process and taught us many things along the way.  I highly recommend Wizard Plumbing & Drain.  If you are looking for fast, reliable, neat, kind, helpful and professional, Freddy is your guy.  Thank you for your help.
Mark B.
Mark B.
03/10/2018 12:00:00 SA
I had them come out two times. The second time they came out it was for a clog and they told me I needed to replace all my pipes and would be a massive job. I got some draino afterwards and solved the problem myself.
Daniel H.
Daniel H.
8/20/2015
We had Freddy come by to help get our laundry room running again. They snaked it out pretty quickly and cleaned everything up. Very nice and friendly, I'll definitely have them come back next time I need something done!
Oded H.
Oded H.
12/07/2018 12:00:00 SA
Its rare that I give a review and even rarer that its a bad one, I normally really try and focus on helping those that are really good ... unfortunately not in this case. Wizard plumbing is a horrible company and one I'll never use again! I called them a week ago with a clogged toilet/shower, they sent a plumber over in ~4 hours and he said it was all fixed. 2 days later the pipes are clogged again so the same plumber came by and try to get me to pay for another service. After talking & reasoning with him he agreed there is an issue and he said its fixed again, well guess what ... 2 days passed and the toilet is clogged again. Calling them about the service provided they claim its not their fault, they try to explain to me that they have already been to the house twice so it must be something else. I am tired explaining to them what service needs to be and as a provider what their responsibilities are. just a horrible bad company to work with - shame !
Robert R.
Robert R.
1/15/2017
Honestly, I'd give the 2 guys who came out 6 or 7 stars! Francisco & Alex were clean, efficient, on time, and did a GREAT job. There's a reason why they consistently get the highest ratings...they are the best! They will be my first choice the next time I need a Plumber.
Ann C.
Ann C.
12/17/2012
I had a great experience with Wizard!

Mark was polite, professional and knowledgeable to replace our 12 years old water heater with a very reasonable price.  He even went a step beyond to fix our toilet without an extra charge.

Thank you Mark and I highly recommend!
Janice C.
Janice C.
2/16/2016
Johnny and Team arrived on time, were extremely professional, and most important, figured out how to solve the ongoing problem of an old kitchen drain not wanting to drain.   Great problem solving.
Thank you gentlemen!
Nassar S.
Nassar S.
1/29/2017
Alex installed a pressure regulator and thermal expansion tank. Good job and reasonable price given the complexity of the work.
Jie - The Noodle King D.
Jie - The Noodle King D.
1/29/2016
Wizard pluming is so awesome! I got a pipe clogged in the front yard and when it rained the water is not flowing to the street. And as suggested by my friend, I called wizard and Steven Evans and another very nice dude called Aoriao? came to my place, they proposed to use hydro jet to clean it and offered a very reasonable price, and turned out to be not working, and they use camera to check the pipe to figured out  around 6 feets of pipes crushed by tree root, and told me I could hire some cheap labor or gardener to dig the ground for 3 feets and replace the pipes, which will be very cheap compared with what they charged. But I just somehow trusted this guy and I asked him to give a price and let him to do it, and the price is very reasonable. And they started to work on it and visited 3 times in 3 days, spent a lot of hours on it, dig the pipe and cut a ton of roots as thick as arms, and eventually replaced the pipe and now things worked well!

They are so nice person and honest, like a reall neighbor friend. I am very impressed!
Ankur J.
Ankur J.
7/16/2015
We bought a house with renovated bathrooms, only to realize few months in that the drains were not replaced during remodeling. As a result, we had a beautiful bathroom with clogged galvanized iron drains which were leaking. Pretty scary for new homeowners like us.

We checked out Yelp and decided to call Wizard Plumbing. Steve showed up on time, did a thorough analysis and provided us with a detailed estimate and process. Once we decided to go with him and Wizard Plumbing, Steve and his team worked meticulously on replacing the pipes and were able to finish everything within a day as promised. They were also very careful in removing our vanity and restored it back to its original state once done. Couldn't have been happier with their work.

I am glad we found them and would recommend them to all our friends in a heartbeat. These guys are great; know what they are doing, are very professional, pleasant and reasonable. Their good reviews and praises are legitimate.
Andrew L.
Andrew L.
9/30/2015
I've used Wizard several times in the past and they have always been great (in particular, Bart has been awesome and did a great job for us about a month ago replacing our toilets and aging water heater).

Today, I had Wizard come out again because we had water leaking from our first floor ceiling (strongly suspected to be from our second floor tub, which was in use at the time).  Freddy  came out and was super friendly/helpful in trying to diagnose the issue.  As it turns out, we were not able to figure out the source of the leak while he was here, but he gave me some good advice on trying to recreate the problem.  Best of all, he did not charge me anything for his time, which involved cutting out a portion of the sheet rock in the ceiling.  He even fixed a bathroom sink drain that he noticed was clogged, free of charge!

Thanks guys, I will definitely be using you for all of my plumbing needs.
Michael H.
Michael H.
11/29/2014
We recently moved to a new house and shortly after unpacking started hearing glug, glug, glug... from our pipes.

The day after thanksgiving was the tipping point when water stopped draining and we called Wizard. Tina was very helpful and sent out Freddy who arrived on time, friendly, and ready to work.  

Meanwhile, the city arrived to flush the main sewer line to clear any blockage. (We called earlier but didn't hear back, thought due to the holiday they would not come, hence calling Wizard).

Freddy quickly diagnosed the problem, gave recommendations, and examined our plumbing system. Knowing the city was already working, he even advised to wait until their work was done to possibly save us money if they could resolve the problem (super honest!).

Sadly, the city could not help so we called Freddy back.  He was extremely clean with our house, explained all his work, and even found our hidden clean out access point our home inspector couldn't!  He finally was able to remove tree roots blocking the main pipe (joys of homeownership).

After he was done, he shared the warranty information and advice for maintenance.  Also, due to having to come twice on a busy day, he didn't have his scope so he arranged to come back to scope the pipe for any other issues free of charge.

Needless to say, Freddy totally rocks... He turned what could have been a miserable new home experience to a breeze!
Andy H.
Andy H.
9/29/2015
Wizard is not a big company, so it took them about a week to get to our house for a non-urgent problem. But they were professional, transparent, and clear about the problems and the costs involved. Very refreshing for a plumber to be straightforward and reliable. Also efficient and did a professional job. Reasonable rates. They have earned my repeat business.
K B.
K B.
1/24/2018
Excellent and fast service. Very professional, friendly, and reasonably priced. They provided a free quote, unlike a prior plumber who charged me his hourly rate just to tell me what was wrong (which I already knew). I will definitely be contacting Wizard Plumbing for my future plumbing issues!
Jack R.
Jack R.
8/26/2016
Freddy is the man! He diagnosed the problem even though it was tricky (I hit a pipe with a nail when installing baseboard) and fixed it quickly and thoroughly. Planning on using them soon on a few other plumbing issues.
Noel E.
Noel E.
8/26/2016
Freddy M. was prompt, polite and got the job done. I had several plumbing problems (backed up sink, running toilets, etc) and Wizard plumbing sent him to take care of them. I really recommend Wizard plumbing for fast and complete service. Thanks!
Emily K.
Emily K.
11/02/2016 12:00:00 SA
Once again, this team exceeds my expectations in service. I had another draining issue and given that it was a fast job, they didn't charge me for the time or labor. Bonus - the plumber onsite took the extra time to teach me how to resolve the issue myself in the future!
Bruce W.
Bruce W.
06/02/2014 12:00:00 SA
Mark and Steven and the rest of the team are the best.  We discovered a bad leak under the house on Saturday, they scoped it out the next day and by Monday it was better than new, including a great recommendation to another team that could get the crawl space in shape.  We hope not to have another plumbing problem like that, but if we do Wizard Plumbing is our first call.
Rachel G.
Rachel G.
2/20/2017
Of course on a rainy holiday our water heater pilot wouldn't light! But thankfully Wizard Plumbing and Drain came to our rescue. They were able to send someone out within a couple of hours. Freddy was amazing! He was kind, fast, and extremely knowledgeable, and we had hot water back within 15 minutes!  He also tolerated our noisy and pestering cat. Thanks for saving the day!
R P.
R P.
04/11/2018 12:00:00 SA
Last week I had an emergency with my shower.  I turned the handle to the off position but the water did not shut off and was coming out of the shower faucet non stop.  I immediately panicked because I am in an apartment complex with no in-unit access to turn the water main off.  So I went online and found Wizard Plumbing. I called and the lady on the phone was really nice, despite the fact that it was late Friday and it was a holiday weekend, (Easter) they were able to send someone on the same day. Other companies I called told me no one was available until the following week. This was a big deal because I didn't want to leave the water running the entire weekend since I couldn't just turn off the water and impact the entire complex.  It would have been a huge waste of water.  

The plumber they sent was Bryan.  Bryan was awesome!  Not only did he get to my place in under 30 minutes, but he was able to find the main water shut off for our complex and get everything in order quickly.  Bryan was great, super knowledgeable and friendly. He took his time to explain to me what happened and how he was going to repair it.  Because it was late Friday we were unable to locate the replacement part. That did not stop Bryan from finding a solution.  He installed a temporary fix that gave us the ability to shut of our water.  I was relieved! Bryan came back after the holiday weekend and finished the job once I had the correct part in hand.  Bryan made the whole process super easy and his follow up was world class.  Wizard Plumbing is lucky to have Bryan on the team.  Based on all the positive reviews I am seeing, it looks like this company has a great customer service culture and values quality work.  In my opinion, the price I paid was fair and the work Bryan did exceeded my expectation. I will use Wizard Plumbing for future needs and will be referring them to family and friends.  If possible, I will request for Bryan again! Thank you once again Bryan and Wizard Plumbing!!
Narsai T.
Narsai T.
07/07/2015 12:00:00 SA
I've used Wizard Plumbing several times, ranging from routine plumbing calls, toilet replacements, to sewer line scopes. They are always on time, professional, and very pleasant to work with. I'd like to single out a couple of employees that really have provided excellent service. I've worked with Freddy a couple of times and he has been very reliable and exceeded my expectations. Also, Tina, who runs the scheduling, is great about keeping me informed about progress, calling back, and really just providing great service. I'm glad to have found a great company that I can work with and build a relationship with. I will definitely be working with Wizard again. Thanks guys!
Sha Sha C.
Sha Sha C.
07/06/2015 12:00:00 SA
I've used Wizard twice - once to install a water line for the ice maker in a new refrigerator, and another to fix a leaking bathtub faucet. Both times they did great work.

When I got the bathtub fixed, I was supposed to receive a call back once they got the part, but I never did. Once I called them, they were prompt in scheduling the installation. During the installation I mentioned that the bathroom they were working in was across the hall from my baby's room where he was napping, and both workers were very quiet and courteous.
Jared W.
Jared W.
07/03/2015 12:00:00 SA
Had Wizard out again to unclog the second bathroom.  I was shocked that they had an appointment available the Friday before the 4th (same day I was calling).  Mark came out within the original time estimate, but covers on his shoes to not dirty our floors, and unclogged the drain quickly and easily.  No fuss, no muss, great service.
Buddhika K.
Buddhika K.
11/11/2016 12:00:00 SA
Amazing! Messaged them about a mysterious mechanical sound coming from what looked like the drains. As new residents we had no context to diagnose the issue. They were very responsive, setup an appointment at a mutually convenient time (even called when they might run late and still came on time), diagnosed the issue and resolved it with a trivial fix that they didn't feel necessary to charge us for. What else can you ask for? Will definitely be calling them for future plumbing needs!
Jim C.
Jim C.
7/19/2014
The Wizard fixed a plumbing problem of mine again and save great service as usual. Thanks Wizard.
Todd P.
Todd P.
06/09/2016 12:00:00 SA
Just had a great experience with this company. Had a kitchen sink clog, tried snaking it myself with no luck. Called Wizard and they came out the next morning. Bart, the plumber, was so friendly and helpful. He snaked the pipe, clearing the clog in no time. He was very knowledgeable and gave great advice about how to help prevent and clear clogging in the future. Overall I couldn't be happier with the service today and highly recommend them.
martha m.
martha m.
01/05/2016 12:00:00 SA
The repair needed was quickly identified and quickly repaired!
Such a relief to have nice, competent plumbers.  I am glad I started with Wizard!
Jessika W.
Jessika W.
08/05/2016 12:00:00 SA
I have had nothing but great experiences with Wizard Plumbing, and today was no exception. We just moved into our first house, and the pre-sale inspection report mentioned that there was a leak underneath the bathroom floor. Mo came out, gave us an estimate, and was back the next day to replace the piping. He also gave us a very honest appraisal of the rest of our plumbing system, and identified a few areas of improvement that will save us time, money, and hassle down the road. We're thrilled to have found such a great resource of information and expertise.
Jim B.
Jim B.
8/26/2016
Mario was prompt, professional, personal and efficient.  Wizard got someone out to my house the same day I called and fixed my problem.  Thank you, Wizard!
A. A.
A. A.
06/08/2014 12:00:00 SA
Had an issue one evening and saw they were 24/7 and had a ton of 5 star reviews. After 5-6 calls and a voice mail, there was no response. The next day I did get a call back, but that was too late. It turns out the next 5 star plumber down the line that did pick up that evening turned out to be even worse. So I tried calling Wizard back the next day. Despite this time calling during the day there was still no response. So I had to continue down the line to yet another plumber, who picked up, came out within the hour, and had my problem fixed the same day.
Corky G.
Corky G.
4/18/2016
I don't like writing negative reviews, but this one is deserved. Admittedly, the quality of work done by a company like Wizard is only as good as the person who actually does the work. And if it wasn't for the plumber who originally came to my house to help diagnose the problem, this review would get one star instead of two because he was helpful.
We needed a new thermostat installed in our shower. We got the part ourselves but needed a plumber to install it because we didn't have the right tool. The guy who confirmed the thermostat was the problem was not the one who showed up to install the new one. I gave him the part, he walked into the shower and removed the valve without ever asking me if the water was turned off. I hadn't done that yet, so my bathroom got soaked, really soaked. He muttered something about how he should never have to ask if the water is off, didn't apologize for the mess, because he clearly felt it was my fault, didn't attempt to clean up, charged me $150 for 7 minutes of work, and walked out. To make matters worse, I discovered after he left, he left the trim around the valve loose. One screw was hanging half way out.
This was a job not well done. I would give it a poor, at best. I tried to call Wizard to let them know how dissatisfied I was but never got a live person to answer. So I sent an email, that went unanswered. Hence, this review.
Plumbing 101: make sure the water is turned off before removing a valve. Even I know that. The plumber sent by Wizard should have known that too.
Alex S.
Alex S.
1/20/2017
Needed to have my ejection pump replaced, which is not a trivial job. Scheduling was very reasonable, and the job was performed professionally and with good communication. Will use these guys in the future.
Justin C.
Justin C.
5/25/2016
These guys were awesome. I called them at 730am telling them that my hot water heater was leaking all over the garage. By 830am they were here and ready to fix it. Super professional, very friendly.
Teru C.
Teru C.
7/15/2016
Bart is the best.  We just moved into our new old house, and Bart installed new faucets, a water purifier, shower heads, cleaned our clogged up drains... and gave us tips on maintenance.  Speedy assistance as well.  Highly recommend.
Mike P.
Mike P.
03/02/2018 12:00:00 SA
I just wanted to quickly update and say that Wizard did promptly call me, apologize for apparent charging mistakes and provide a partial (%30) refund.  As I stated before, I was impressed with their courtesy and abilities to quickly solve my plumbing issues.  And I do appreciate their reimbursement.  My takeaway is to make sure to ask for upfront estimates by job or by hour.  I have no problem paying for a hard job well done but $350/hr still seems extreme.  But then again maybe that's standard...
CeCe E.
CeCe E.
06/03/2016 12:00:00 SA
This company is OUTSTANDING.
I found our downstairs bath filled with sewage (ugh!) from a drain backup. We'd used Wizard previously to put in a water heater years ago, and they were great, so I called them first. The receptionist answered immediately and said they'd send someone right now. WOW!! I did not expect service that quickly, but there was Steven at the door within a half hour! Steven was extremely professional, calm, knowledgeable, and reassuring. I asked a lot of questions and he thoroughly answered every one, and he was also well versed in the differing responsibilities of the owner vs the various cities in our area. The company's top-notch equipment was amazing to see as he worked from the drain access outside the house. He had a water jet to initially clear the line, a camera to view the interior, a scanner to determine the location and depth of the camera, and a high-power blaster to clear roots or debris from inside of the pipe. He showed me everything he did, and offered options as to various levels of work possible to avoid (hopefully) problems in the future. Steven fixed the immediate problem, and cleaned everything up prior to leaving. This was a very good experience (with a very disturbing problem), and I would DEFINITELY RECOMMEND WIZARD. Thank you Steven (and Mark, the owner!)
Debra Z.
Debra Z.
7/18/2016
Very professional and gave good advice.  Would highly recommend to anyone who wants a fast, reliable and honest plumber.  Reasonable prices also.
Iara P.
Iara P.
7/17/2016
I will be using Wizard Plumbing and Drain from now on. We had a problem with the water flow from our shower/bath combo and the owner responded within an hour to my request and a plumber came out the next morning to help me. He fixed it in a few minutes (Mo is fantastic) and did not even charge me since he didn't need to install new parts or anything and it took maybe 2 minutes. I really appreciated that since many companies might have. That was honest and generous and I'll be calling them for the next problem! Thank you Mark and Mo!
Lisa N.
Lisa N.
07/06/2014 12:00:00 SA
As luck would have it, our shower drain backed up over the holiday weekend. Never fails right?! Our usual plumber was not available so I turned to yelp to find assistance.  

Steven returned my call quickly and came in the time promised.  He made quick work of the drain and took care to clean up after the job was done.  The work comes with a 90 day warranty.  We wouldn't hesitate to call him again if we have any other problems.  Prompt and Professional, Thank you Steven!
Sheldon L.
Sheldon L.
2/18/2013
Fantastic service. Bathroom sinks had been draining slowly and finally became completely clogged.

Called Wizard at 10:30 am, and Mark gave me a service window between 11:00 am and 1:00pm, and showed up at 11:30 am.

Scoped out the situation and gave me a flat rate - half of what the Roto Rooter folks would have charged. Offered a standard guarantee that he said he'd double if I was worried about any issue with workmanship. He also only quoted me a price for one sink even though two were backed up. Since they were connected, he said it was really just one drain pipe to fix. Got the job done in 30 minutes or so, then I asked him to look at a couple other sinks that were slow-draining. He pulled out the stopper and did some routine maintenance (lots of hair) and showed me how to do it myself. I also tapped him to take a quick look at my refrigerator water line since the dispenser was very slow. He pulled out the fridge and opened up the valve behind. Although that did not solve the problem, he offered some trouble-shooting ideas.

All this he did as a courtesy.

A great guy I'd recommend any day. More service repair men should conduct themselves this way. Highly professional. Great service. Affordable prices.
Sebastian S.
Sebastian S.
09/10/2016 12:00:00 SA
Bart was very helpful. Creative problem solvers. Great service. What else can you ask for.
Jesse M.
Jesse M.
10/28/2016
Bart and Alex came and fixed a leaking toilet.   The quickly diagnosed the problem and fixed it in under 30 minutes.   Great service and they arrive on time as well!   Would definitely recommend!
Vk L.
Vk L.
11/28/2017
Leak under our kitchen faucet.  Mo came by and solved the problem embarrassingly fast and efficiently.  Smart, courteous, professional.
Daisy Y.
Daisy Y.
6/30/2016
I called wizard Plumbing regarding backup water.  They returned my call within an hour.  Mario from Wizard came and diagnosed the problem with a video system and found that our lemon tree root had bent the 60 year old sewer pipe.  He gave us options and we decided to replace the sewer pipe from the house to the city system with a private clean-out.  Mario contacted the utility services and got the permit for the job.  The job was done in a day and half efficiently and in a timely matter.  Mario kept us informed during the process and showed us what we may be interested in seeing.  The city inspector came this morning and checked off the permit.  Dirt was shoveled back into the holes and cleanup was excellent.  All is running and draining well.  I highly recommend Mario from Wizard Plumbing.
Jessica P.
Jessica P.
7/28/2015
Had a plugged shower drain that I couldn't clear with my cheapo hand snake.  Called Wizard (around 1pm on a Tuesday) and left a message.  They didn't call back for about 30-45 min, but when they did, the dispatcher was professional and told me they could have someone out between 2 and 4pm, possibly earlier.  Almost exactly at 2, Freddy and Francisco arrived and gave me a quote which was comparable other quotes I'd gotten over the phone.  I said to go ahead, and they went to work with their power snake, which made fairly quick work of the seriously massive hairball I had packed way down in my drain pipe.  Both were very professional and courteous, and the work has a 30 day warranty.
Ed B.
Ed B.
7/22/2015
Freddy and Francisco just left my house, after tackling a nasty sewage clog. They were fast and friendly. They even educated me on ways to DYI. I already recommended WP and D to a colleague, and will continue to recommend them to other friends and neighbors - in a heartbeat.

Thanks fellas.
L B.
L B.
2/20/2017
Good service from Freddy and his partner. Job was completed quickly. I will definitely call Wizard for my future plumbing needs.
Marta G.
Marta G.
7/20/2017
Freddy was great! Called in the morning and they were able squeeze me in same day. Freddy was prompt and professional. He looked at my water heater and fixed it in 2 minutes. Will definitely call back if I have any problems in the future.
Sean B.
Sean B.
3/19/2014
We had a tankless water heater that was installed improperly by the prior homeowners, made worse by some long line runs. They had tried to install the comfort system recirc pump and valve, but we came to find out that this does not work for tankless water heaters. Our priority was a shorter wait for hot water (both to save on the water bill and waste less during this drought). We have a small family and as such have no need for endless hot water.

Steven ran through our options, was extremely honest, and in the end we decided that replacing the tankless with a traditional tank was the best option for us. Steven's quote was in line with most of the other quotes. Steven even offered to buy our tankless unit from us, which was great because it certainly has some years left in it, and we were planning to craigslist it if he hadn't. This saved us a lot of trouble and sealed the deal for us.

When I called Steven to let him know we had selected him, he was able to come out the next day. He arrived on time and went to work. The new water heater is working perfectly. He reinstalled the comfort system, and it's working great for us. Even in our furthest faucet, the water is immediately warm and heats up fairly quickly.

I will definitely call Wizard first for any future plumbing needs.
Barnaby G.
Barnaby G.
03/08/2017 12:00:00 SA
The house we are in has very old plumbing, so we have had to call on Wizard quite a few times in the last few years, including for big projects like putting in a new sewer line because the old one was clay and had become clogged with roots. They are pretty responsive and always send out someone who is trained and knows what they are doing and is focused on providing good service.  I've had good experiences with Steve and Freddy, among others. The owner, Mark has been responsive and helpful as well.  So much better than some of the other plumbers that I have dealt with through our home warranty service.
Lori M.
Lori M.
10/08/2016 12:00:00 SA
Wizard came to the house for a stopped bathroom sink. My husband tried Draino, hot water, snake and nothing helped. Wizard came on time. They were very friendly and professional. They new exactly what the problem was and took care of it within minutes. Reasonable cost for Saturday. Will call them again.
Rob D.
Rob D.
7/13/2015
Used wizard plumbing for a second time now. Amazing as usual. Steve even gave me some tips so I could try a little more do-it-yourself work. Fast and painless work.
Ginny E.
Ginny E.
11/26/2016
After I peeled the potatoes for our Thanksgiving dinner, I flipped on the garbage disposal and whoops! The disposal spit the peelings right back at me. The drain was plugged and everything came back up and stayed there in a pool of mush. We had a great Thanksgiving with our family except for when my husband had to constantly bail out the water from the sink. He worked on some serious biceps in the process LOL. Thankfully, our dishwasher still worked even though we had to soak them in the sink between bailing out the water. My husband called Wizard and they were here the very next day right on schedule. They said they'd be here between 10 am-noon and were here just a few minutes after 10. They're ethical and worth every cent! They worked their magic, fixed the problem, and left us with some great advice regarding a more minor problem. My husband was ecstatic! Me too. Great job Wizard, you live up to your name. You deserve 10 stars.
Andrew M.
Andrew M.
4/13/2014
Excellent, fast service.  Our water heater sprung a leak today, Sunday.  We called several of the other plumbers advertising 24 hour emergency service, but Wizard was the only one that answered the phone.  Steven was on another job but said he would be here at 4 pm, and would call ahead to let us know he was on his way.  About quarter till 4 pm he called, and arrived punctually at 4.  He replaced the water heater without incident and the price was on the low end of the estimate that he gave over the phone.

The service call today seemed very straightforward and honest.  Steven quoted a price and that was the price. I would recommend and call them again for plumbing services.
Jack M.
Jack M.
1/27/2016
Essentially everything that I have to say has been repeated a number of times and I concur that they are a pretty unique operation.  The service crew speaks highly of the company's owner.

They did  a rather simple job for my duplex, snaking the tub drain. In the process I received a valuable education as a bonus. Steve loves what he does and stands by his work. I know because I had to call him back and he was very embarrassed and sorry to waste our time. He had overlooked something the first time around, admitted the error (was actually minor), corrected it and apologized for the inconvenience.  The transaction was a good indication of the training and the biz model of the company.

The question my wife and I have to ask is would we use them for other plumbing needs?

The answer is, without question they would get the first call.
Rosa Q.
Rosa Q.
1/14/2018
Manny and Isaac came to our aid on a late Thursday afternoon.  I called the office and within 20 minutes they arrived at our home.  They are professional and knowledgeable.  Started the job and came the next morning to finish the job.  Manny told us what the problem was and what the cost entailed.  The cost was fair.  When they finished the job, they cleaned up the area.  My husband and I are very pleased.  In the future, if we have problems, we will call them again.
J H.
J H.
9/20/2016
We had a tough clog in our shower -- they came, they snaked, and it was fixed.  Being a bit of a neat freak, they also wore little booties on their shoes so they would not trail dirt all over the house from the outside -- really appreciate that.
Jacob R.
Jacob R.
10/20/2015
Our plumbing lines were draining slow when we bought our house a little while back but lately they have been backing up quite a bit more than usual. Being new to the area, we turned to Yelp for a recommendation and came up with Wizard Plumbing.

I called Wizard on a Tuesday morning and had Steven Evans at my house a little bit after noon. Steven was extremely courteous and diagnosed the problem quickly. He snaked and scoped the sewer line and was done with the job in 20 minutes. I was/am extremely satisfied with Wizard plumbing and Steven did a great job. I will definitely be using them again when the time comes.
Mike W.
Mike W.
05/02/2016 12:00:00 SA
You always cringe at calling a plumber.  I called them after reading the Yelp reviews (again you never know) for a clogged kitchen sink.  I called 10 different plumbers/drain services.  None answered with a human or returned my call.  A human here answered both times I called.  She provided an estimate on the phone.  Mark the owner with a coworker showed up at the beginning of the 2 hour window.  They quickly fixed the clog and then rebuilt the traps under my sink (previously done poorly) at no extra charge.  Mark is now my go-to plumber. Outstanding service.
Dachuan Y.
Dachuan Y.
9/15/2014
I came home on a Friday evening and found a water heater leakage flooding my garage. After making a few calls based on a yelp search as well as the sticker on the water heater, Steven from Wizard was the only one who agreed to fix it the same evening. He was also the only one who talked with me about the specifics of my situation during the call and gave me a specific quote, whereas the others either gave me a price range or said they would take a look the next day. (In fairness, none of the others offered 24-hour services in the first place).

So I went with Steven. He arrived within the promised time and completed the work well while being courteous and pleasant the whole time. I asked about his dinner and learned that he had only had some leftover cake for the lack of time. Thank you very much Steven for putting a customer's need first! I would definitely go with Steven again for future plumbing needs for the professionalism, courtesy and convenience!
Musical S.
Musical S.
6/16/2015
I am known to be overtly critical and even for a person like me, it's difficult to give anything less than a 5-star rating to Wizard Plumbing for their service. We had a leak in our laundry and their guys came every time we called them within 2 hours.  It turned out that a loose clamp was causing the leakage. They fixed the problem and did not even charge us a dime. I have not experienced such service in recent times. I will not call anyone else ever for all my plumbing issues.
Mike J.
Mike J.
12/31/2015
they did an amazing job , very well job yo. I thought I could fix some simple stuff that turned into a nightmare. oh well yo Swallow the pride and dial up that Wizard cuz they got you man.
Jake K.
Jake K.
06/09/2015 12:00:00 SA
Our dishwasher wasn't draining. We thought maybe there was an issue with the drain pipe. Freddy came out just a couple hours later to take a look. He did a thorough inspection of the sink, garbage disposal, and dishwasher and said the pipes were working fine, so there wasn't anything for him to do and, best of all, he didn't even charge us for his time. Because of their honesty and excellent customer service, wizard plumbing will always be the ones we call.
Steve C.
Steve C.
12/21/2017
We had an issue where a service rep tried to sell us services that I don't think we actually needed.  But, the manager was quick to apologize and make things right.
Michael T.
Michael T.
9/28/2017
I give them a thumbs up for being available quickly which is what we needed.  However, I think they are likely somewhat overpriced.  Also, received a number of mixed messages about what additional steps (e.g., inspections) were needed and when they would occur/not occur.
Tom T.
Tom T.
07/06/2014 12:00:00 SA
Steven from Wizard Plumbing cleaned my main sewer line on March 24th.  In response to my after-hours call, he was prompt, knowledgeable, and overall very professional.  I found Wizard's rates reasonable and would highly recommend them.
Rouslana Y.
Rouslana Y.
1/16/2014
Called several plumbing companies today. Wizards returned my call right away, came within an hour, fixed everything. Nice, polite and very professional. Gave us guarantee for 30 days. Would highly recommend their services !
Dana F.
Dana F.
6/27/2014
Great service from Steven! I had issues with my bathtub/shower drain backing up, and yesterday I tried to fix it with the gel/foam Dual Force Drano (or whatever that terrible stuff is called), but it just made the problem worse and suddenly my drain barely worked at all. In a panic, I called Wizard at 9 pm, and Steven explained what would have to be done and we scheduled an appt - he said he'd even be able to come that night, but since it wasn't too urgent, we scheduled for the next morning instead. He arrived right in the window he said he would, between 9 and 10 am, and quickly fixed the problem. He gave me advice on maintenance to keep this from happening again, and he explained that liquid Drano is fine, but gel Drano gets stuck in the bend of the pipe and can be difficult to remove. Steven was really nice and informative, and he even cleaned up the area when he was done. Plus, there's a 90-day warranty on the service, so if it gives me any more trouble in the next 3 months then it's covered.

I'm really glad I called them and that this was resolved so quickly and painlessly!
Cecilia W.
Cecilia W.
1/14/2014
Had a great experience with Wizard --- I called them in the afternoon about a clogged shower drain and they came by that evening at 7pm. They not only cleared the clogged drain, but showed me how to do it myself if it were to happen again!

It took less than 20 minutes and both guys were really polite and courteous. They even cleaned up as much as they could.

All in all, would highly recommend them. Drain works like new now!
Jennifer P.
Jennifer P.
11/06/2016 12:00:00 SA
Ok, so this is my first YELP review, ever.  I've been impressed with plenty of businesses in our area, just haven't been compelled to yelp 'bout them.  Anyways, Wizard Plumbing has gotten me out of plenty sticky situations over the years (Thanksgiving potato skin debacle, 3 year old flushing newspaper down toilet.  It IS paper right?  various toilet backups...)  They've handled every emergency of mine fairly, with speed, and its done correctly.  The reason I decided to yelp tonight  is that Bart  was scheduled to come out to my home at 2:30.  I heard a knock  at 12:30 & he's like Im just driving down your street & thought Id see if you're home .... only because we had to  move your appt to 2:30, when it was originally earlier...  Not a good time, I'll come back at 2:30.  Im told him to please come in.  He literally FIXED my disposal in under a minute!  OBV I'm like yay!  What do I owe you?!  Bart goes, nothing. Don't be silly.  I was here for a minute.
A solid family owned company that deserves your business!
Rene R.
Rene R.
5/16/2015
Sewer backed up Saturday afternoon. Gave Wizard a call, they were out by 6:30PM with the sewer clear by 7:00. Painless. Highly recommended.
Jennifer B.
Jennifer B.
08/05/2014 12:00:00 SA
Steven and Freddie were great! (Didn't even mind that the cat was trying tosupervise the entire time).  They were quick and professional. The kitchen was left clean and dry (amazing considering the amount of dirty water clogged in the kitchen sink) and everything returned back to where it belonged.  Thank you for returning the use of our kitchen sink!
Gregory U.
Gregory U.
3/29/2014
We had some dripping faucets and low water pressure issues so we called Wizard.  Steven E. showed up and walked through the house with us, making a point to explain what he was doing while doing it.  

We also had a kitchen pipe under the house that needed to be replaced.  He crawled under the house and confirmed that a repair was necessary, again making a point to show us what he was looking at and why it needed to be replaced.  

We had lots of questions which he politely answered.  It was obvious to my wife and I that he knew what he was doing, which put us at ease as new home owners.

He provided us a quote that seemed reasonable and timely.  Long story short leaky faucets were fixed and sediment was removed from the filters which was the cause of the low water pressure.  As for the kitchen pipe he was able to also repair it quickly.

All in all my wife and I are extremely satisfied with Wizard Plumbing.  In a day where customer service is more or less a lost art, Steven went the extra mile for us to make sure we were happy with the service.  Hopefully we won't have any plumbing issues in the near future, but If we do, we will definitely call Wizard to address it.
T F.
T F.
4/29/2016
Johnny and colleagues were efficient, professional and pleasant to work with. Highly recommended.
Kate E.
Kate E.
2/17/2017
Had another plumbing issue. Called Wizard Plumbing at 8am and 20 minutes later the crew arrived. Francisco explained me what is going to happen and started working. Another 30 minutes and the problem is resolved. Because everything was so prompted I didn't need to lose a whole day and could still go to work.
Caroline D.
Caroline D.
1/24/2014
These guys know customer service!  Extremely courteous, knowledgeable and friendly.  Steven and John arrived at my house today hours after I called for service.   We had a great conversation while they worked on my kitchen sink.  I will definitely call these guys again.  Their pricing is fair in my opinion and I trust their recommendations.
Robert W.
Robert W.
6/28/2016
I needed a plumber for a blocked toilet, and Wizard was able to help within 24 hours, which was a shorter wait time than I had anticipated. Bart did the job and was extremely pleasant and helpful with advice on how to avoid the problem in the future and what the best replacement equipment might be. Very satisfying experience, and I would definitely call upon Wizard again to solve any plumbing issues.
Tanya S.
Tanya S.
8/24/2017
I called Wizard late one afternoon and was given an appt window for the next morning. Even though they came right towards the end of the window, the service was quick and Steve McAllister the plumber was great. Super friendly and knew what he was doing. My toilet was fixed in mins, Would definitely recommend this Company.
Evelyn H.
Evelyn H.
4/27/2017
Repeat customer here - Mario, Mariano, and Francisco were lifesavers when our main sewer line blew out underneath our driveway while we were on vacation!  Having worked with them before, we trusted them to come up and assess the situation, and the crew worked efficiently, cleanly, and professionally with us and the county.  It's clear that Mario's wish is to give us a working system that will last us beyond our lifetime!
Tommy E.
Tommy E.
04/07/2014 12:00:00 SA
Steven Evans was awesome.

I originally called Gary's Plumbing and when his guy couldn't make it, he let me know right away and then he called Steven at Wizard. Steven called me immediately and said he was on his way. He gave me an accurate time frame and he was done in minutes.

He even gave me a quote for a new toilet and let me know how badly I needed on but he wasn't pushy about it or anything. I will definitely be calling the guys at Wizard and hoping Steven is my guy.

Thanks!
Michael D.
Michael D.
4/26/2015
These guys are top notch.
Very straight forward, very thorough, and very reasonable.
Great to work with!
Kim K.
Kim K.
6/23/2016
After using various plumbers and getting estimates from 3 plumbers, I have finally found the plumber that I will use for all plumbing needs.  Wizard has  a clear pricing list and the best price.  Bart was very clear, professional,  and respectful of my desire to get rid of the garbage disposal rather than the others who pressured me to keep it to make more money.  Most important to me is that  Bart was punctual and did great work!
Liza W.
Liza W.
11/03/2014 12:00:00 SA
I give Wizard Plumbing and Drain a solid five stars.  I live in San Carlos, and the Wizard vans are a regular presence around town - that's how I knew about them. This past weekend our main plumbing line had a back up and so I called Wizard.  It was a Saturday and we called them about 1 in the afternoon.  Steven and Pablo came after a few jobs at 6:30 and it took them 2.5 hours to complete the job.  We had three clogs, one of which extended to the lines near the street and they cleared all of them.  They were excellent, professional, friendly, thorough, responsive, and the cost was reasonable!  If you have a plumbing emergency I very highly recommend Wizard.
Beth G.
Beth G.
6/19/2016
Incredible service. Called in the morning and they arrived at my home for a sink disposal issue within 4 hours. Super speedy and professional. I will definitely use them again for all my plumbing needs!
Erica C.
Erica C.
12/15/2015
I would definitely recommend Wizard Plumbing. From start to finish it was a professional, smooth experience. We were given a two hour window and they came right at the end of the window, but within what we were quoted. Two plumbers came which definitely saved on the time they were at our house. And they put on cloth booties to not track dirt in the house - love that. Freddy and Francisco were polite, professional and friendly. They diagnosed the problem with our water heater and evaluated our clogged drains and gave an estimate before doing the work. They discovered some problems with the original plumbing, but adjusted the estimate to fix the plumbing and got our approval before continuing. I didn't know they would need to access the plumbing under the sink and I offered to clear everything out, but they said they'd do it and they put it all back almost exactly as I had it. Above and beyond. A nice bonus is that they give a 30 day warranty on the drains so that if they aren't draining to your satisfaction they will come back out.
Jonathan G.
Jonathan G.
8/14/2015
7:30pm, a house full of visiting family (10 of us) and the sewer blocks - just another day in an old house I suppose. 70% of the time I can free up the sewer myself but after 20mins of sweat it was clear I had no chance this time, so I called one of the 'brand name' plumbing places we had used before. They gave me a 3 hour window and could not tell me a price. Two hours later I got a call from them telling me my 3 hour window had been shifted to between 10 and 1 pm.

In desperation (in so many ways) I found Wizard on the web with good yelp reviews so I called. A polite young man answered, promised to be at my house in 25 mins and named a price. 20 mins later he was there, quickly found the blockage and cleared it 80ft from the clean out and this was when the brilliant service started. Steven explained about the responsibilities of the City v the homeowner, ran a camera and showed us the blockage site and reason, plotted the sewer path and marked the house run, where it joins the city sewer, the clean out the city had paved over and the site of the blockage. Next day I got a nice short report that I can take to the city to get them to do their part.

I honestly can not think of how Wizard Plumbing & Drain could have done a better job.

Thank you!
E W.
E W.
8/13/2015
Scheduled an estimate for a water heater replacement and a gas line extension underneath a kitchen stove.   I was given the idea by a man who answered the phone that the assigned plumber would be able to show up between 8 and 830 AM.   When the plumber did not show up, I called at 8:45 AM and was assured by a customer service lady that there must have been a misunderstanding as it showed up on her calendar as between 8 and 10 AM, but nevertheless someone would be immediately on their way.   One hour later at 9:45 and he's not here....

Update at 10 AM: I just got a call indicating the plumber was stuck in traffic.  After expressing my displeasure, I'll give Wizard a second chance - I have rescheduled for tomorrow between 7 and 9 AM.   Let's hope that goes a little better.

Update 8/14 at 10 AM:  Bart arrived on-time and was courteous, friendly, and professional in providing me an estimate and job advice.  Bart explained that he wanted to earn my business and I really appreciated him acknowledging the issue yesterday.   I'm upgrading my rating to 4 stars based on his follow-up and handling of the problem.  (Just for clarity: my rating is for that aspect and not for actual work performed)
C K.
C K.
08/12/2015 12:00:00 SA
Our pipes were backing up after business hours around 9:00 pm.  Since we needed functioning bathrooms we called Wizard Plumbing.  Steven answered the phone and got here in under 45 minutes.
Steven checked out the situation, brought down his equipment, and cleared the blockage in no time.  He also ran a video camera down through the sewer line to examine the state of the pipe and where the blockage was.
Service was great, fast, price was very reasonable, and Steven was very helpful and professional at his job.
Winnie L.
Winnie L.
02/12/2014 12:00:00 SA
I noticed the sump pump was pumping even when it shouldn't be and so I told my husband to find and call a plumber. He called in the morning and they said they could be here later that afternoon. Steven showed up, I gave him the run down (albeit limited) of what I thought happened. He got into the crawl space and figured out quickly what was happening and said he could fix it quickly. I had him explain the problem to my husband over the phone as I knew I wouldn't be able to explain it myself. Steven was extremely patient and helpful in explaining what happened. Everything was fixed before I knew it. Hopefully we won't need a plumber any time soon again but if we did, we'll be calling Wizard Plumbing for their super responsive and extremely service. They guarantee their work for a period of time so that definitely makes me know that they stand behind their work.
Andrew S.
Andrew S.
07/08/2016 12:00:00 SA
Johnny and crew came out to investigate a blocked sewer line. With the camera they discovered serious root blockage which could not be cleared with a snake. They were able to dig up the line and replace it that day so could again run water in the house. They spent most of the day here and charged a reasonable rate.
R C.
R C.
03/09/2014 12:00:00 SA
Wonderful experience with Wizard Plumbing yesterday.  Kitchen faucet had come loose and was concerned it was going to break.  Steven arrived, quickly assessed the issue and had it fixed in a few minutes.  He even pointed out a few things I could do to further prevent the problem from reoccurring.

I highly recommend this service.
JC D.
JC D.
11/30/2012
I called Wizard Plumbing to fix a leaky toilet and not only did they fix the problem for a great price, but they also were fast and friendly. This is what I call 5 star service.

Thank you Mark!
Rich B.
Rich B.
06/05/2018 12:00:00 SA
I must start off by saying my first experience with this Company was not good. I was given a 2 hour time slot when I set up my appointment  which was not honored as when I called to check on the status I was told they were having issues with trucks that day. To say I was not happy to have wasted hours only to find out they could not service the job on the specified date and time would be an understatement. I have learned from my business that good customer service requires you to make things right with your patrons and Mark Evans did that. He called me and explained what had happened and apologized for the misunderstanding. He told me when he would be out to repair the plumbing issue. He came with another worker at the agreed date / time and fixed the problem in a very professional manner and showed his expertise. He let me know this was an exception to how scheduling works but again apologized for our inconvenience. He would not accept payment for the repair which was much appreciated and let us know he valued the customer experience. I would have rated Wizard with a 5 Star rating but for my initial experience which Mark more than salvaged for his Company. I will be back in touch with Mark specifically for my future needs.
Sarah S.
Sarah S.
05/09/2016 12:00:00 SA
We have used Wizard Plumbing a number of times now. They have been very responsive, easy to make an appointment with, on time, courteous and efficient. We will definitely use them again for future plumbing needs.
John L.
John L.
7/30/2015
I spoke with Tina last 2 days and made appt. Freddy and Francicso came this morning on time.  

We explained our problems and concerns about shower valve, underground pipe/sewage, water pressure and washer pipe leak.. they are good experts to listen patiently on our water pipe concerns, to inspect our whole house in details, and to identify cracked pipe right away. Also Freddy able to provide good suggestions how to fix our bathroom and leaks.  He is so knowlegable on plumbing issues. He explained the function of underground video camera, and save us the unncessary cost!

My wife and I would conclude that they did a Great Job in our pipe diagnosis and house inspection, they BEAT our expectation! I highly recommend Wizard Plumbing especially Freddy and Francisco!
Maria L.
Maria L.
7/26/2015
Steve came out within 1 hour of our emergency call on a Sunday.  Professional, honest, explained everything thoroughly. I highly recommend Steve!
Adrienne H.
Adrienne H.
6/23/2016
I called Wizard on a Thursday morning to repair our garbage disposal. Mo came just after noon, 20 minutes into the 2 hour window they had given me. Mo knew immediately what to do and fixed the disposal within minutes. He did not try to sell me new parts or additional services. He was completely professional from the time he walked into the door to the time he departed after fixing our problem. I would definitely call Wizard again!
Lida M.
Lida M.
7/24/2015
Freddy was thoroughly comprehensive in his analysis of our nightmare plumbing disaster.
Not only did he explain everything eloquently and easily understandable, he also provided video footage of the disastrous and massive plumbing infrastructure failure underneath our house.
In addition to that,  Freddy provided his expertise regarding a previous and very dubious plumbing repair by another Plumbing company.
Because of Freddy's expert assessment of the other plumbing work in question; I was able to get a $2,000 refund from being overcharged by the other aforementioned plumbing company!
Freddy rocks!
Jay S.
Jay S.
5/24/2016
I had a lateral sewer problem earlier this year and after having the line flushed, I had the city video the line. The video revealed that a small portion very close to the city main was broken. I called around to get estimates and during the course of inspection Johnny from Wizard plumbing quickly found out that my line was already backing up - given the 5 star ratings, I did not hesitate in engaging Johnny and his crew to fix the situation right away. Johnny and his crew were very professional and I was impressed with their attention to detail - I understand this is not surgery, but you can tell good workmanship when you see it. The job turned out to be a lot more complicated that originally expected (had to hand trench, main was over 6 feet deep, water main was inches of sewer line, etc.,) but the crew kept at it and got the job done! The quality of the work, keeping me posted on the progress and through clean up after, is why I'm rating them five stars! I definitely will be calling Wizard plumbing for my needs going forward - thanks Johnny!
Linda C.
Linda C.
11/13/2015
Steven and Jack are the real deal. Professional, courteous, super fast, and overall just people I felt I could trust immediately. We had a clogged shower/toilet/sink drain and had Rooter Hero come out to fix... I came away with many options, all replacing some or all of my sewer line, because they said sewage was leaking under the house and their spider drill wasn't able to clear the clog. It was a little weird going over the options since they had different price estimates for work done with and without a 25 year guarantee; IMHO a reputable company would include guarantees and not offer estimate options without them. They left without clearing the clog, but I didn't entirely trust their professional opinion. I called Wizard immediately after they left to get an additional estimate since they were highly reviewed on Yelp and I wasn't disappointed. Steven and Jack came in a little over an hour and inspected the same area very quickly, determining the moisture on the ground wasn't due to sewage and there was no leak! Steven said I would need to replace the whole system at some point since the property still used some cast iron plumbing, but we had a good 10-15 years to go. Steven and Jack ended up using water pressure to clear the drain in under 5 minutes and the visit (including the inspection in our crawl space) was a mere 35 minutes! In the end, I'm a Wizard Plumbing customer for life! We will be asking for Steven for all of our future plumbing needs :)
Levi S.
Levi S.
5/21/2016
Called on a Saturday night due to them advertising 24/7 emergency service. They were unable to provide that service as only one technician is working Saturday night and he was busy.
C. H.
C. H.
08/07/2014 12:00:00 SA
Mark was a lifesaver.  I am a real estate agent and my clients count on me for solid referrals. When my long time and trusty plumber no longer took on smaller jobs, I was at a loss. Yesterday,  I received an emergency call from a client (who was out of town and had guests staying at his house) with a garbage disposal issue and I looked on Yelp and found another plumbing service with high ratings on Yelp.  After spending 15 minutes on the phone with that owner talking about the problem, telling him the address and where to park etc and him personally committing to an appointment time, his crew never showed up. After waiting for 45 minutes, I called and the person who answered the phone said he had my name down but no time for address for the appointment. Furious, I was then recommended to Wizard.
Wizard called me right away and made the appointment. They gave me a two hour window and said they would call when they were 30 minutes out so I did not have to wait around.  They called as promised and were professional and on time.  Mark and Nat were extremely professional, nice and honest.  They will be my go-to plumber from now on!  Too bad the other San Carlos plumber lost a lot of my business.
Jeff B.
Jeff B.
5/20/2016
Called Wizard when my laundry sink backed up.  Bart was able to come out that afternoon, identified / explained the likely issue and was snaking the line within 5mins of arrival.  Great personality, very helpful, and couldn't ask for better service.  They'll be my first call the next time I have a plumbing issue for sure.
nicole c.
nicole c.
11/23/2013
We had to call Wizard Plumbing after hours when a block left all our toilets, sinks and showers unusable. They were literally at our house in 10 minutes and had the problem fixed within an hour. They did a good job, were very friendly, and reasonably priced. Although I hope I don't need an emergency plumber again - if I do, I would definitely use these guys again.
Johnny Y.
Johnny Y.
12/24/2014
Freddy came out with his buddy, studied my crawl space and offered a few excellent DIY drainage tips for the house.  Awesome guys, awesome service, and I would recommend them to anyone!  Thanks guys!
Michelle S.
Michelle S.
1/21/2016
Spoke with Tina on the phone yesterday and thought our business had a plumbing/sewer issue.  She recommended us to call an exterminator first and gosh darn it...she was right!  She took the time to TALK to me, rather than push me off the phone.  Super helpful! All I can say is if our business ever has a plumbing problem - guess who i'm going to call?  THANKS Wizard plumbing and esp Tina!
Vivek B.
Vivek B.
1/26/2014
As the other reviews point out, they are very professional and available in an emergency. Steven and John were sent out to fix our hot water faucet, and had it all taken care of in under an hour (including a trip back to the shop to get a new part). I will definitely use these guys again the next time my bathroom breaks down.
Kavan L.
Kavan L.
4/13/2016
Freddy came out to check out a leaky kitchen sink at my rental in Foster City.  He took care of things amazingly fast, was really professional and courteous, and provided better service than I could expect.  The tenants were really impressed with him, and I am too.  I'll be going to him in the future for any additional work that needs to be done, for sure.
Rocker 1.
Rocker 1.
1/24/2014
These guys rocked. Came out and changed my tankless water heater. It was a complicated situation but did a great job. Highly recommend for plumbing activities.
Jason F.
Jason F.
1/20/2014
These guys are great. Mark came out and fixed a complicated faucet with no problems. I wouldn't hesitate to call them again.
Mick R.
Mick R.
12/30/2013
Used these guys for a drain issue. I paid a bit extra to have emergency service. Ultra professional, polite, cares about doing quality work and getting repeat business. Very nice to talk to and very efficient. As good as a plumbing experience can get.
Sheila A.
Sheila A.
2/19/2014
John and Steven just left and were awesome!  My kitchen faucet broke, they laid out the options...concise, prompt and service completed in less than 40 minutes
Ginny C.
Ginny C.
1/24/2014
These guys were awesome!!! ....Steven and John were smart, professional, extremely knowledgeable, courteous and very reasonably priced. They replaced an ancient leaking faucet and the materials below the sink. They also gave me a gentle heads up about some other issues in the bathroom that could use future attention - but absolutely no pressure to act on it now.

It seems that this company's business model is: Earn a great reputation for taking great care of your customers.

They sure won my future business!!!
JoAnna S.
JoAnna S.
10/20/2015
Just finished my 3rd service call from Wizard and I figured it was about time I wrote a review. Today, while I was rinsing out a cloth diaper a cloth wipe about the size and thickness of a washcloth slipped down the toilet in our only bathroom.  I tried snaking the toilet myself since I'm not squeamish ( see: cloth diaper reference above) but had no luck.  Knowing this could potentially cause a disaster I decided to call Wizard,  since they've always provided excellent service. I left a message and my call was returned quickly.  Steven and his assistant came out promptly, not even an hour into the three hour window I was given. He gave me an upfront estimate and worked quickly.  They were careful to keep their voices low, since my baby was napping,  and used booties without my asking. Everything was wrapped up in less than 30 minutes and both techs were courteous and cleaned up after themselves.  I couldn't be happier with the service and I'll be happy to stick with Wizard Plumbing for any of our plumbing needs.
Kim S.
Kim S.
09/11/2016 12:00:00 SA
Last night as I was doing laundry, I noticed a river of water coming out of our garage. I thought initially that I had overfilled the washing machine but to my horror, nope this was the hot water heater. It was the done. No hot water for our washing machine or showers or anything. My husband this morning searched Yelp and found Wizard Plumbing and they told us that they would be here mid afternoon. When they couldn't make that deadline, they called again, apologetic and said they would be here by 430. Which they were. Bart was really polite, funny and really amazing at his job. The previous water heater, he told us, was badly installed. There was carbon monoxide leaking from it that was all about our garage. Certain lines weren't properly installed in the old heater. It was a proper mess. Bart took his time, going to get the new water heater, coming back and meticulously installing the new hot water heater. It took a few hours but now we have hot water! It heats up a lot faster than our old water heater so it's definitely a party bonus!
Maggie S.
Maggie S.
6/18/2015
I called Wizard Plumbing early this morning and they were able to get Freddy Melendez to my house by 1:00. Freddy was very knowledgeable and curious
The problem with my leak was changing but he really helped me out. Maggie
Rebecca M.
Rebecca M.
2/17/2017
The team at Wizard Plumbing & Drain is great! They have helped us over the years with some remodeling jobs and common plumbing issues. Most recently they helped us quickly replace our water heater. The whole team is friendly and helpful and they always perform quality work!
Alex M.
Alex M.
2/16/2017
I had a serious leak in the ceiling of my garage and wasn't sure how bad the damage/cost was going to be. Freddy came by on time to help me out. He assessed the problem in about 2 minutes, provided a price quote and fixed the issue (a leaking upstairs toilet) in less than 30 min, then tested it to make sure the leak was gone. Great service. I will definitely use them again.
Logan W.
Logan W.
1/27/2014
Woke up Saturday morning to no hot water and a pool around my water heater.  Called Wizard based upon the reviews here on Yelp.  Clean, Considerate, Professional,Quick, all the things you read here.  Highly recommend.  Next time I need a plumber they are the first ones I will call.
Kenneth H.
Kenneth H.
11/10/2015 12:00:00 SA
When I came home from work today, I was greeted by a flood of water coming from a sink cabinet in our guest bathroom. I shut off the water to the sink, but it was still leaking in a steady stream. I called Wizard plumbing, and they came out and found the problem. The plumber who came to our house was Steve Evans. He was courteous, efficient and very pleasant to deal with. Not only did he find and fix the problem. He cleaned and dried the inside of our cabinet and bathroom floor. He put the towels in our washing machine, and even took the water we collected from our drip and used it to water our potted plants. Quite a nice experience given the alternative thought of staying up all night to empty the catch bowl every time it filled up.  The best experience I've ever had with a plumbing company.  Kenneth H.,  San Carlos, Ca.
Ruth M.
Ruth M.
10/03/2017 12:00:00 SA
from the reviews I read about these plumbers I was excited to have them come and fix a leak under the kitchen sink.  I am always looking for good vendors to develop a relationship with.  we had already identified that the garbage disposal was leaking.  we called the number at around noon and were told that the plumbers would be there by two.  at 12:30 the door bell rang and two plumbers were ready to go to work.  we had removed everything under the sink and they confirmed that we needed a new garbage disposal installed and told me it would cost $389.  I was stunned at the price.  the garbage disposal they had on the truck was exactly the same one that they would be replacing.  I asked for a break down of the fee and was told that the disposal itself was $120 and the rest was labor!!  how long would it take to replace it, I asked.  about 10 minutes, I was told.  I was shocked with the take it or leave it attitude.  after the deed was done, I was told that some re-plumbing was done at no extra charge - oh yeah? I was happy that the work was completed, but really disgruntled that it cost what it did.  not reasonable at all from my perspective.  I own apartments in various locations and have developed relationships with various plumbing vendors and have NEVER paid a price like this.  is it just automatic that living in Palo Alto makes the price so expensive?
Gail F.
Gail F.
04/04/2016 12:00:00 SA
kitchen sink and disposal all plugged up.  Came when they said they would. Fixed everything and good instructions on how to keep drains clear in the future. Left the kitchen clean with everything working.
An H.
An H.
11/05/2015 12:00:00 SA
Had a leaky outdoor faucet. Got an appointment two days later. They came, checked it, tested the pressure line from the city to try and figure out the cause of the problem.  They had a new faucet on hand and were able to change it immediately!
Mina M.
Mina M.
1/20/2017
Alfredo was here today with water problem I had underneath the house. He is very knowledgeable and fixed my problem. I highly recommend him.
Gail C.
Gail C.
3/28/2016
I was very impressed with Wizard Plumbing on many fronts. I had them install a new sewer line from my house to the street. First of all, his price was very reasonable (25% lower than a price I got from another company).  Second, the customer service is excellent. He always showed up on time (or called me if he was late), I could easily get in touch with him to ask questions, his crew was polite, and they actually power washed the sidewalk when the job was done to get all the dirt off (this was done during the rainy season).  He had to work with Redwood City to do the connection to the street and the RWC guys said that Johnny did everything right and was very easy to work with. Finally, he was always honest and straightforward with me. I highly recommend Wizard Plumbing.
Jose A.
Jose A.
2/21/2016
These guys are great! we had sewer issues and turned out we needed a new sewer line from our main to the street. They came in quoted us a decent price and did the job without much disturbance. Clean and overall very professional.
Matt C.
Matt C.
07/08/2015 12:00:00 SA
We came home from a 5 day camping trip to nothing but ice cold water.

I called PG&E after the water heater's pilot light refused to start.  They were able to get it lit & I thought everything was ok.  Fast forward to 3:30 pm, and everything is NOT ok - we're right back to all cold water.

Figuring something more serious was wrong, I called Wizard Plumbing.  They took pity on us & were able to get someone out to fix the water heater by 5.  Freddy (& didnt get the other guy's name) showed up and quickly identified the problem as a bad thermocouple - mercifully replaceable & inexpensive.  They explained what needed replacing, and had everything fixed (for reals this time!) so we could get back to civilization - finally!
Kai M.
Kai M.
07/08/2015 12:00:00 SA
The unit below reported that water was dripping on them from our apartment.
We made an appointment with Wizard for an estimate at the recommendation of a friend.
Prior to their arrival we got a call from the office to let us know that the plumbers would be on their way, which was a nice heads up.
Freddy and Francisco arrived and were super friendly. They were careful to keep the house clean and quickly assessed the problem as a failed gasket.
Even though it was originally an estimate appointment they offered to complete the job right away, which we were delighted with.
The replacement part normal comes as a set but they let us know they might be able to save us a little bit of money if they had spares at the shop.
20 minutes later they were back and another 15 minutes and we were with a non leaking tub again.
Now the really awesome part of the service was, while all this work was going on (bearing in mind they were in a tight space looking into an access panel at the back of a closet) they had two very curious children (5 and 1.5) peaking over their shoulder and running from access panel to tub. Despite this (very loud) distraction they completed the work quickly while still being kind towards the kids.

Very good service!
Barbara C.
Barbara C.
4/14/2017
Freddy Melendez was wonderful.  They came right out for a leak in my bathroom.  No further problems.  Came right on time, neat and great workers.
Mimi S.
Mimi S.
4/21/2011
Wizard Plumbing is great...After 2 attempts with other plumbers, my water pressure was still lagging in my master bathroom and guest bathroom. Mark and his partner took the time and went through a thorough checklist and were able to repair and resolve my water pressure. They were friendly, tidy & very reasonable in price.

I'm not anticipating a problem any time soon, but they do guarantee their work for 30 days and I will for sure call them again if I have any future plumbing issues.
Judy K.
Judy K.
12/02/2013 12:00:00 SA
I had an issue with a fairly new kitchen sink facet that suddenly stopped flowing water.  I called one plumber that came out but couldn't really figure it out.  He thought it might be a cartridge within the facet that was faulty.  I went to Home Depot and bought a replacement, came home and installed it.  Nothing.   So, called Wizard Plumbing, on a Sunday no less.   Steven determined it was a sub par unit and that it would need to be replaced.  Off to HD again, to return in an hour.  Steven installed it in 20 minutes and charged next to nothing for two Sunday visits!
Jen A.
Jen A.
3/24/2014
Great and thorough work, reasonably priced!  A miscommunication between management and our plumber on the job made the job go longer than planned.
K T.
K T.
08/04/2015 12:00:00 SA
I've used Wizard plumbing for a couple of years now, and it has never been a disappointment.  The staff is friendly, but most importantly, they get the job done quickly.  I really like that they share alternative ways/advice to prevent the plumbing issues from reoccurring.  This shows me that they really want to help and is not out there to just get more money.  Will definitely stick with them for future needs.
Gina H.
Gina H.
3/23/2016
I had a toilet issue at my salon and I called and talked to a very nice girl on the phone and Mario showed up within an hour and was very professional and fixed the problem and left the bathroom clean and the whole process was quick!!! I will definitely be using them again!! Thank you!!!
hola h.
hola h.
7/29/2014
Highly recommended:

Fantastic service
Easy to work with
Quote was correct
Fast and professional service
Show up during scheduled time frame  

Fixed gas line to grill, garden faucet,  and replaced toilet in a short amount of time

We will definitely use them again and recommend to others.
Laura P.
Laura P.
12/02/2016 12:00:00 SA
I've had 3 different service people come to my house to fix things today and Mark at Wizard Plumbing and Drain was the best! He was so friendly and fixed my disposal right away. He said there's a chance if it continues to leak that the unit might need to be replaced, but he didn't pressure me to replace it now, which was nice because most people just want more business. He didn't even charge me for his visit/rising my disposal! Also his office staff is very friendly and incredibly responsive! Definitely call Mark for your plumbing and drain problems!
Bruce H.
Bruce H.
10/15/2015
Freddy from Wizard Plumbing has been fantastic. He's come by a few times. He fixed a pressure regulator that made pressure through the whole house waaay better (it was like having a whole new home!). He replaced our water heater. He also fixed a faultily mounted kitchen sink and plumbing. Just today, he came by again and removed a clog in the pipe after our kitchen garbage disposal free of charge! Really great quality and service. Couldn't ask for more. Thanks Freddy!
Chris M.
Chris M.
2/18/2014
Wow, I've never been so impressed by a plumber before.

After seeing water coming out of our cleanout in the front yard, I checked Yelp and called these guys.  The quoted a good price and sounded nice, so I asked them when they could come over.  They said within the hour and showed up on time - first bonus.

They snaked the drain line quickly and competently - what I expected.  Then Mark got curious and mentions that he wants to take quick look.  Before I know it, they have a camera down the line checking out various cracks and root balls.  He finally diagnoses a pretty bad break in the line (roots were the immediate problem, but this break could turn out to be a longer term problem).  Double bonus for taking the time to use the camera to figure out what is going on.  Then he mentions something about finding out where the break is and before I know it they have this neat echo-location/mine sweeper thing sweeping the front yard and he pinpoints exactly where the camera is (and therefore where the break is) - more bonus points.  He then grabs a small piece of pvc pipe and hammers in a marker to show exactly where the problem is - even more bonus points.

When he gives me the invoice, the charge was for a simple mainline cleanout - $250.  Who knows how much this would have cost with RotoRooter - probably north of $600 with the off hours charge and all the extra investigation and camera work.

Add to this the fact that both guys were as nice as they could be - I would highly recommend them.
Rhonda R.
Rhonda R.
3/16/2017
I had an excellent experience. I phone for an aptp. Received a cheerful call back that they could come earlier which was awesome and got an education about my pipes. Very cool to look through the pipe camera.
Yvonne N.
Yvonne N.
01/12/2014 12:00:00 SA
These guys were fantastic!!  They just left and its a little past noon, I called them at around 8:30 this morning with a leaking water heater (I called several others too).  They were here about 10, went and picked up a new water heater and installed it and the price was excellent!  They were very knowledgeable, polite and efficient, I will go back to them for any future plumbing needs.
Jacob M.
Jacob M.
11/03/2015 12:00:00 SA
Water heater ruptured, and Steven was able to drop by same day and get things fixed.  Very happy with the honest service.
Marc P.
Marc P.
10/23/2012
Before I get into my review, please let me preface this by saying that I pride myself on being a tough yet fair critic and I rarely write Yelp reviews.  However, as the recipient of exceptional service (two times now), I feel compelled to write this review...my experiences were that good.  If you take anything away from my commentary, please take this:  the guys at Wizard Plumbing are two honest, hardworking guys who do a great job at a reasonable price.

Now onto the review.  We used Wizard Plumbing twice over the last week.  The first time was to re-light the pilot on our water heater; the second visit was to unclog our shower drain.  While these two issues may not appear overly complex, they were more than my modest Mr Fix-it capabilities could overcome.  More than anything, what I appreciated the most was their patience and customer service.  For example, while most plumbers (that I previously used) couldn't wait to leave after the job was done, Stephen actually spent another 15 minutes watching the pilot light to make sure it stayed on and troubleshoot (-ed or is it shat (?)) accordingly.  To make things even better, they offer a 20% online coupon.  Bonus.  It's the little things like this that will keep Wizard Plumbing in my contact list.  

I strongly encourage you to use them if/when you encounter plumbing and drainage (and the like) problems.  I'm confident you won't be sorry.
E S.
E S.
10/30/2014
After months of procrastinating about a leaky bathroom faucet and a kitchen sink that refused to produce any hot water, I finally decided to do something about it.  Based on the excellent Yelp reviews, I decided to try out Wizard Plumbing and Drain in San Carlos.

Overall, I had a great experience with Mark and his company.  He came during the time window that was promised and delivered efficient and professional service.  He was able to troubleshoot and restore hot water to my kitchen sink and replaced the bathroom faucet, all in under an hour.  

I would definitely recommend Wizard Plumbing again.  Thanks Mark!
Susie Q.
Susie Q.
2/24/2017
I highly recommend Wizard plumbing. I got an appointment for the next day. they came on time and gave me a fair price. Thanks
Rick W.
Rick W.
08/11/2016 12:00:00 SA
Mo came out to check our water heater on short notice after 9 pm. Didn't even charge us for the diagnostic. That's service.
Christina F.
Christina F.
10/05/2015 12:00:00 SA
Steve is the absolute best. Talk about a company that believes in doing the right thing, not nickel and diming you - and being responsive and reliable. I NEVER write reviews. These guys are worth it (and ask for Steve!!).
Jim L.
Jim L.
2/20/2017
I've had an issue with sump pump during the rainy season and called Wizard Plumbing and Drain.  Alex and Francisco arrived on time and was very helpful in solving the issue.  They were very courteous and knowledgeable about my sump pump setup.  I will definitely call them again next time I have plumbing issues.
Kevin H.
Kevin H.
1/13/2013
Wow - I saw the good comments here, but I can confirm - great service from Steve.  He quoted $144 for my repair, but during the repair a plastic pipe cracked.  He didn't have an appropriate replacement in his truck so he went to the hardware store and finished the job.  

I was kinda expecting a higher price due to that, but he said these things happen and he's happy to stand by his original quote for my job.  So super cool!
Scott S.
Scott S.
5/14/2016
Fast, efficient, friendly service.  Problem solved.  Highly recommended if you don't have time to shop around for best price.
Joyce M.
Joyce M.
8/24/2012
Don't call a bunch of  companies - just call Mark at Wizard -

We came up to San Mateo from WA State to help our daughter with her new home that needed work.

After a major plumbing issue in May, we were advised to have a camera view of our main line to the sewer to check for tree root issues.  We tried three times in a week to get someone to come out and had communication issues and scheduling problems.  We put off the camera until this week and once again tried with a major company to have them come out.  Again, they failed to show and we were very unhappy.  
Enter Mark and Wizard Plumbing.  Not only did he respond in an extremely timely manner but gave us a very fair price, scheduled at our convenience and also called approximately 30 minutes prior to his arrival.  So besides plumbing you get excellent customer service.  
We couldn't be more pleased with Mark and his work and our daughter has a plumber to call for any future needs.
Ted B.
Ted B.
12/01/2013 12:00:00 SA
We just purchased a home in San Carlos and had a underground pipe break in our front yard during Thanksgiving weekend. We called Wizard Plumbing and Steven & Michael showed up in about an hour to help fix the issue. What I really liked about them was their honesty: they were able to do a quick fix to prevent any further leakage for a small fee (cap an existing pipe), while giving us a quote for the long term fix that we could think over for a few days before committing to it. I was so pleased with their service that I also had them snake a slow draining shower while they were here--now it drains beautifully. I'd definitely use them again.
Lenia D.
Lenia D.
3/24/2014
They are great! They arrived on a Saturday (having called them on Friday) for a nonemergency call (kitchen clog). Steven came and he was great. Very attentive with our floors, gave us advice to prevent clogs and was meticulous in cleaning afterwards. Fixed the issue in 30 minutes. He even offered to tighten our faucet. Incredible service. I hope we will not need him again but I will explicitly ask for Steven next time.
Rob W.
Rob W.
11/05/2015 12:00:00 SA
Great experience using Wizard pluming.  Freddy and his team were great to work with, overly communicative and finished on time.  It's hard to find good plumbers.  I fully recommend their plumbing services.
Dario D.
Dario D.
2/25/2016
I have been a customer for several years and I have always received excellent service. In this instance, Bart replaced my garbage disposal. He performed the inspection and purchased and installed the disposal all in 1 day. He was extremely personable and professional. I strongly recommend Wizard for any of your plumbing needs.
G Y.
G Y.
8/19/2015
Steven is a first rate guy at Wizard. He came by one day to provide me a quote for some work on my sewer line and gave me the down and dirty, then some other things to think about when dealing with the city that I live in. I decided to go with him and Wizard for the job because he was so forthright and willing to answer all of my dumb questions. On the day of the job, he called me because the city in which I live in now makes their residents pay for the sewer line from the sidewalk to the middle of the street...aka the  other things to think about, and told me he could do part of the job and take my money, but would rather me call another company that has the proper license to do all the work and save myself some money. Because of Steven, I will continue to choose Wizard for all my plumbing needs in the future!
mehri l.
mehri l.
11/19/2015
We had two water leaks.  One was a burst sprinkler pipe, and the other faulty valve on the main house shut-off.  Wizard's Johnny and his assistant Alex came well within the appointment window given to us, and quickly assessed the situation.  Johnny fixed the valve literally in two seconds by tightening up the bolt and nut, and recommended not to replace the valve as it will still be good for sometime.   As for the sprinkler system, he suggested that we should ask our gardener to do the repair as he would be more familiar with the system and it would be more cost effective.   Johnny made sure the leak was fixed by checking the water meter, and left without charging us anything.   We are really glad we have found a real professional, and would not hesitate to call Wizard for help in the future.
Patricia W.
Patricia W.
9/15/2014
Our bathroom sink was draining slow.  After flushing with drain stuff, still slow.  The problem was in the drain stopper thingy.  Steven and Pablo were friendly, helpful and had the drains cleared in no time at all.

Great service
Paul M.
Paul M.
03/03/2016 12:00:00 SA
Three gentlemen came during my two hour window and quickly helped me with a bad water hammer problem.
Susan S.
Susan S.
03/02/2016 12:00:00 SA
Johnny and his crew came out about a leaking drain pipe from our washing machine. They were professional and answered all my questions.  I will definitely call them again if we have another plumbing issue. I highly recommend them!
Amy S.
Amy S.
12/31/2016
Sewage back up and the City couldn't find my clean out, so thanks to great reviews on NextDoor, I called Wizard. Despite it being the day after Christmas, Steve and crew showed up in 3 hours and promptly diagnosed and fixed my issue.  He was incredibly thoughtful, shared his knowledge and allowed me to view the scope of the pipe to the main.  Terrific experience and good value.
Zakia S.
Zakia S.
09/01/2016 12:00:00 SA
I had a leaky faucet (that makes me want to weep when I think of the water bill that will arrive later this month) and a chain mail link scrubber stuck in the food compacter in the kitchen sink.  Mo arrived promptly, looked over both problems, gave me an estimate and was able to repair both issues straight away.  He was courteous, efficient and affable.  Thank you Mo!  Will definitely call Wizard plumbing again should the need arise.
JG T.
JG T.
11/27/2013
Had an unexpected shower drain clog last night (wed. before Thanksgiving) at 11 pm at night in our *1 BR home*, so needed service immediately. Roto Rooter couldn't come out until the morning so we looked on Yelp & called Wizard based on all the other good reviews. Steve & michael were at our house in 15 minutes & promptly/professionally cleared the drain. Excellent service, cheaper than Roto Rooter for the same service.
Qing S.
Qing S.
4/25/2014
I've been using yelp for years. But this is my first review. And I'm so glad I can give it to Steve. Nothing came out from any of hot water valves in my home. I called Wizard Plumbing today and amazingly Steve is available in the afternoon. He arrived on time. And quickly, he found the problem is not inside my unit but is something about the central heater. I asked my neighbor and she said central heater is on the roof of our complex. Steve climbed high up an found the switch of my unit was turned off.

I finally got hot water! And guess what? Steve drove 20 mins to my place, solved my problem but didn't charge me anything! I was truly staggered by his amazing service!

Thank you so much Steve!
Kelly R.
Kelly R.
8/26/2016
Thanks so much to Freddy Melendez from San Francisco. So fast and efficient with great customer service. I would definitely call wizard plumbing for any problems in the future.
Chi L.
Chi L.
10/19/2017
I want to thank Wizard Plumbing for sending out Johnny and Juan to help with fixing the shut off valve to the toilet.  First of all, I was given a two hour window when they would be able to show up and I was pleasantly surprised that they showed up because most contractors or service providers rarely show up sometimes.  Second, they put on shoe covers so that they would not leave tracks inside the house.  As soon as I described the problem to Johnny, he knew right away what could possibly be wrong without even opening up the valve.  Johnny then ask Juan to go to the truck and fetch the necessary tools and parts and shorty after this was fixed !  Juan cleaned up and wiped every thing down and you would not even notice that they were here except for the new replacement valve that was installed.  They were very friendly, courteous, and professional, I would highly recommend Wizard Plumbing for plumbing services as they are really good and experienced!
Silvia C.
Silvia C.
12/15/2016
Mario looked at my outdoor spigot and helped me troubleshoot a leak. He told me that replacing it would be an easy diy and didn't even charge me for coming out. I took his advice and fixed it myself. I would definitely call him when I have plumbing issues in the future.
Greg H.
Greg H.
11/09/2015 12:00:00 SA
Our kitchen faucet finally wore out (in dramatic fashion with water spraying everywhere when turned on), so I called Wizard on a Monday morning. I explained to their scheduler that I would like a new faucet installed if their estimate was reasonable.  I was able to schedule an estimate for that afternoon.  Johnny and Alex stopped by during the appointed time frame, and as it turns out I was out of the house on a quick errand.  Johnny called my cell and agreed to wait 15 minutes until I returned home.  That is pretty cool already.  I had picked up a new faucet that morning with a motion sensor (very fun and functional).  Johnny and Alex replaced the old faucet within an hour, price was VERY reasonable, and they couldn't have been more pleasant.  And the faucet and motion sensor work like a charm.  Highly recommended.
Joanna D.
Joanna D.
04/07/2016 12:00:00 SA
Bart was on time and extremely professional. He cared about quality of parts and correct installation which is important for avoiding issues down the line. Thank you for installing my new water line!
Ying H.
Ying H.
12/09/2016 12:00:00 SA
Steve is very professional. He not only repaired my water heater, but also gave me lots of suggestions. He knows everything about water heater.
Alex S.
Alex S.
5/27/2016
Great plumbers. We've had them out three times (rebuilt a sewer clean-out, replaced a broken bathtub faucet, and installed a thermal expansion tank). They always arrive on time (even for a Super Bowl Sunday emergency call) and do great work.
Tom S.
Tom S.
11/06/2015 12:00:00 SA
We have used Steven from Wizard Plumbing in the past and needed him again today for several minor plumbing issues.  He was prompt, capable, extremely efficient, and pleasant.   Pricing for the services was once again competitive. I highly recommend this very professional plumbing company.
Peter L.
Peter L.
5/24/2016
Bart and his crew came on a Saturday at the last minute to help look at our broken down water heater which flooded our entire basement.  He was super knowledgeable about a very challenging situation and found a way to install a tankless water heater.  We had a really old system and no space for the new heater, not venting etc. so he had to get really creative to find a solution to get us our hot water back!  We've had people come in the past who were not able to find a solution but Bart was able figure it out.  Great service!  Definitely would recommend Wizard plumbing!
Lennie P.
Lennie P.
5/20/2016
Bart was very nice and very efficient and very friendly.i do recommend Wizard Plumbing.
Darryl O.
Darryl O.
5/20/2016
Mo is the best.  He had a difficult task at hand to replace a rusted bathroom faucet.  He stuck with it and had to cut the parts out to replace.  Wizard should be lucky to have employees like him.
G S.
G S.
11/30/2016
Wizard plumbing replaced our sewer line and it was done with no damage to our hardscaped areas or redwood trees. There was a glitch with permit follow-up but they took full responsibility and resolved the issue with the county. I really appreciate a company that stands by its work and ensures things are 100% wrapped up for customers. We'll continue to use Wizard Plumbing for any future needs.
Arya C.
Arya C.
08/03/2016 12:00:00 SA
Freddie was great. They came to give me an estimate and were able to perform the job right away. Happy that they are prompt and professional.
mindy p.
mindy p.
11/29/2016
So far so good.  They came yesterday to fix an on-going plumbing problem that two previous plumbers came to fix but acted up again.  I hope this time it stays fixed.
Sean C.
Sean C.
2/20/2017
Had a loose toilet with stripped bolts so called these guys.  Was able to get an appointment on a holiday.  Terrible storm caused some delays in timing but the office was on top of keeping me up to date.  Freddy came out to handle the problem.  It ended up being a bigger problem than anticipated.  No pressure from Freddy to follow through but decided to take care of it on the spot.  He did a great job for a great price.  Very happy with the results.  Highly recommended.
Panch K.
Panch K.
09/09/2015 12:00:00 SA
We had issues with drainage in our bathroom. I called Wizard Plumbing based on their reviews, hoping they can show up soon and address the issue, and  they surely did not disappoint. They were able to give me an appointment for the very next day. Freddy and Francesco showed up on time, did a quick assessment and gave a quote. Once I gave the nod, they got to work immediately, and were done within half hour, to my complete satisfaction! They were polite, courteous and professional. I would definitely recommend these guys!
Maria P.
Maria P.
12/14/2017
I would give this company 10 stars if I could. They gave me a window of time because another plumber could not come sooner.  Unfortunately that other plumber showed up the same time and I asked both of the companies to give me their opinions and pricing.  Wizards was a bit more expensive but provided additional services, and his recommendations seemed more solid than the other plumber, so I gave Wizard the business. David was very polite, gave good recommendations, and gave me his opinion of why the other plumber's recommendations were not solid and I appreciated that. He was clean and professional and cleaned when he finished. I called the office to pay my bill and Maria spoke to her manager who was able to give me a more competitive pricing. I was over the roof and couldn't believe how generous they were - I will always use this company in the future. I'm planning to install a new toilet and David gave me recommendations and fair quote - more competitive than another plumber who requires me to go to Home Depot and purchase my own toilette. When I'm ready, I'm definitely using this company again. Totally customer service oriented!!!
Margie H.
Margie H.
11/20/2014
I just moved to California and was nervous to call a plumber without a reference from a friend or co-worker.... but on a Saturday night, I had no choice. The guys at Wizard came out quickly, were incredibly competent and respectful, and I really felt like the price was fair. I will call them every time and will tell everyone near here that these are the guys to call! Very happy new customer!
Svetlana B.
Svetlana B.
11/19/2018
So it's a couple days before Thanksgiving and the kitchen sink is clogged and backing up. Also the toilets are clogged and backing up, and it's sunday.. We called Wizard and Bryan and Mariano came out. They were great. They checked the drain, snaked it and showed us that there are roots blocking the drain. They unclogged everything and my husband forgot to have them check the kitchen sink. The bathrooms are all great, but the kitchen sink is still filling up with water. I called this morning and they came right back to check on what's going on. They snaked the kitchen drain, and for a bit we could not understand what the problem was. Bryan even went into the crawl space to see if something was wrong there. Eventually the snake did its job and everything is running smoothly now.. They did an amazimg job. Hopefully we won't have the need to see them again anytime soon, but if something goes wrong, we will definitely be calling  Wizard ..
Renee G.
Renee G.
8/29/2015
Extremely professional from the appointment to the phone call to the job well done and very well explained during entire process.  Steven Evans was amazing.  Thank you for being there withing 24 hours.  We are definitely converts for sure!  Never going back.
Martin T.
Martin T.
07/12/2015 12:00:00 SA
Excellent service! We had a main drain blockage (on a Sunday of course). Wizzard Plumbing and Drain said they would have someone over between 4 and 6. Steve McAllister was here shortly after 4, surveyed the situation, make a plan and got to work. In by 7 pm, after removing a toilet, snaking the drain and re-installing everything, we were back in business. Steve is a very clean and careful worker - you would not have known he was there after everything was cleaned up. Great job, and we will call the again if (ever!) needed.
Carol C.
Carol C.
11/18/2012
We've been trying to find a go-to plumber since we moved to Hillsborough in 2000. It took 12 years to find Wizard Plumbing and the awesome father-son team of Mark and Steve.

I thought all the five-star reviews were too good to be true, but decided to give Wizard Plumbing a try. I had Mark come out to give an estimate on a large job, replacing all our drainpipes in a tight crawl space and installing a new water heater.

Not only was the price better than the other bids I had gotten, but also Mark was extremely polite and professional. Just a genuinely nice and honest person.

Possibly what impressed me the most is they left our garage cleaner than it was when they came! It's a pet peeve of mine when workers don't clean up after themselves, so this earns extra points for Wizard Plumbing.

I also echo other reviewers who say Mark and Steve were very easy to reach via emails and phone calls.

Our drain job was done on schedule as promised and also passed the Hillsborough inspection.

Another way Wizard went above and beyond is that Steve negotiated down the very high permit fee Hillsborough wanted to charge, saving us approximately $100.

I can't say enough good things about Wizard Plumbing. Thanks Mark and Steve.
Jeffrey F.
Jeffrey F.
1/25/2013
I asked them to replace my existing under sink water filtration system with a 3rd party system i had purchased from Multipure.  Scheduling was easy and they were able to send someone out within a day of my call.  Their technician had to read the manuals for this somewhat complex system which includes flow monitoring to warn when to change the filter.  The technician installed it in good time, everything is laid out well to provide me access for when i need to change the filter or batter, he explained everything clearly to me and it works well.  The fee charged was reasonable and i would recommend their service.
San Carlos B.
San Carlos B.
1/29/2013
What a great guy and resource!  I had an overflowing toilet into tub on the 2nd floor of my home at 9pm on a Sunday night.  I called thinking I would just leave a message but Mark answered.  He arrived 15 mins later and fixed the clogged pipe quickly.   Wowowowowo- Mark was professional, knowledgeable, polite, easy to deal with and I am a VERY HAPPY CUSTOMER!  Please use them!
Mark P.
Mark P.
11/03/2015 12:00:00 SA
These guys have been fantastic, responsive and very reasonably priced. They solved a major problem without any extra expense to us. Way to go!
Jp P.
Jp P.
10/30/2014
I am elated by the excellent service I got from Tina (took my order), Steve (plumber) and Francisco (assistant).
Tina knew I had an emergency and had the plumber at my home 1st thing in the morning. My main sewer line had backed up.
Steve was able to clear the line for a most reasonable price and even ran a camera up and down the line to insure it was clog free!
I highly recommend this company to anyone looking for an honest and reputable business.
I can't say enough about how pleased I was at the final result. I finally found a fantastic plumbing company!
Melissa K.
Melissa K.
10/26/2014
These guys were very responsive and professional. They did what they said they would do: unplug our kitchen drain on a Saturday afternoon. The price was high and there is a small leak that was not there before which we think we can fix. My husband had started the job and found he couldn't dislodge the blockage. They showed him what to do differently next time. Given the price and the small leak, we reduced our rating from a 5 to a 4. Would definitely call these guys again.
Lori M.
Lori M.
10/22/2016
I had water coming out from under my washing machine.  I didn't know if it was the machine or the plumbing.  Bart and Alex came out today to help me out.  It turns out it was the machine, but the guys were great and very helpful.  I have used Wizard Plumbing for several years now and have had great service from everyone!  Mark is the owner and he is really terrific.  Everyone at Wizard is very skilled and knowledgeable.  I would recommend them to everyone.
E W.
E W.
04/09/2016 12:00:00 SA
Bart and Kevin came out on a Saturday to help me with a relatively complicated job of moving a dishwasher intake valve and drain outlet. It involved cutting into existing plywood and re-soldering components. The were on time, polite, diligent in finding a solution, and most importantly charged a fair price up front. They even Dust Busted the floor when they were finished. I will be calling on Wizard for future plumbing needs!
Sara H.
Sara H.
02/07/2015 12:00:00 SA
wizard plumbing was great!  right during the storms in december our drains starting having problems- both house drains and an outside drain.  they were able to schedule us in ASAP and Freddy was great- not only did he help and clean up great- he also educated us on the issues and how to prevent future issues.  thanks wizard!
Jennifer J.
Jennifer J.
3/29/2016
Today we had a sink that was leaking and needed a new supply line. None of our usual guys were able to make it out, so I checked Yelp. With a 5 star rating and over 400 reviews, I figured Wizard would tell me they were too busy and that I needed to make an appointment for next week. I was happy to call in this morning around 9 and find out they could make it out by 11 a.m. Freddy and his partner arrived, gave a fair estimate and began working. Freddy was kind and I trusted him to do a good job. The sink was working again within 30 minutes and they left the floor and sink area clean. I would most definitely contact Wizard and Freddy again.
Mike H.
Mike H.
10/19/2013
I'm very happy with Wizard Plumbing.  Had a wobbly toilet that finally came all the way loose, so I called on a Friday morning at 7:45 and left a message.  Around 8:15 I got a call back and got an appt window for 12-2pm.  Ryan showed up at 1 and was very professional and friendly.  He knocked the job out in an hour for a very reasonable price, about 75% of what I expected (!) and had, in the past, paid for simple jobs from other plumber services.  He even waived the small materials charge (wax ring and new bolts), which proved to me that they weren't out to nickel and dime their customers.  I then vowed to myself to give them a good review.  I won't bother looking up plumbers next time I need help, I will call Wizard, and would recommend them without hesitation.  Very happy with Ryan and Wizard Plumbing.
M K.
M K.
09/04/2015 12:00:00 SA
Unfortunately I never got to experience the greatness that people speak about - after several attempts to ask for their service, they never once responded.  I guess they got too busy with the great referrals!
Larry F.
Larry F.
12/30/2011
I had problems with the plumbing for a couple years and finally called to have it fixed. I called one place and they originally quoted me $650 to do the job, which I felt was outrageous. So after looking up other plumbers in the area here on Yelp, I decided to give Wizard Plumbing a call based on the great reviews they had on here.

Well. not only did Wizard quote me half the price to fix the problem, but they also showed up exactly when they said they would!, CALL STEVE AND MARK, GREAT JOB
Paul P.
Paul P.
5/21/2012
How lucky to find Mark!  

Needed three new fixtures installed, all in tight bathroom spaces.  He did the job in a timely fashion, was neat about his work and explained how the new fixtures would work.  No problem getting and appointment and scheduling was at our convenience.

Great job and hats off to THE WIZARD!!!
Linda K.
Linda K.
06/01/2016 12:00:00 SA
Fantastic in every way. Stephen came out urgently within 20 min of call, was efficient, thorough, did great teaching on the issue/how to prevent in the future, cost was appropriate, awesome experience!
Nick L.
Nick L.
10/02/2015 12:00:00 SA
Had a great experience with Freddy yesterday--he got the job done, gave good advice, and went above and beyond for us. Pricing was reasonable, and you can tell they're not trying to nickel and dime you. Also, super responsive!
Blair C.
Blair C.
8/20/2015
The folks at Wizard Plumbing are truly Wizards! I had a complicated sewer pipe replacement which involved tunneling under 2 foundations of my house to replace 10 feet of ancient clay piping that was infested with roots. One of those Dirty Jobs that basically rendered the house unlivable. The guys had it done and ready to go in ONE day. Freddy was wonderful. He explained everything, was in contact with me throughout the job, called at the end to let me know everything was done and passed inspection and was especially comforting when sharing the price for the sewer work. I am confident that I will not need to call Freddy again for anything relating to my sewer, but he will definitely be the first guy I call if I have any other plumbing problem.
K B.
K B.
4/20/2015
Called their services for the second time after a great job on water heater.  This time for leaky garbage disposal and a clogged bathroom sink.  Courteous, efficient, clean, and reasonable.  The crew came in, assessed the problem, gave the estimate, did the job, explained what was done, paid, and gone.  No stress, no mess.  That's what the service business should be.  Amazing how rare that is these days in this country.
Sean E.
Sean E.
9/14/2016
Mario showed up quickly and promptly resolved our issue.  Highly recommended.  Thanks.
Rebecca O.
Rebecca O.
5/13/2016
Freddy came out and did a free home inspection! I was so surprised since the last company I used try to charge me. He was really honest, and I didn't feel any pressure to make a decision on the spot.
Nicole Z.
Nicole Z.
5/13/2016
Today I was in need of a plumber to check out my water line at my house and remembered a friend mentioned to me she used wizard plumbing before and how great there service was so I decided to give them a call. Within the hr they sent out a plumber his name was Freddy, he was absolutely wonderful very professional and answered all my questions and had it fixed in know time at all. Will totally be recommending him and wizard plumbing whenever someone is in need of plumbing services.
Rachel S.
Rachel S.
09/08/2014 12:00:00 SA
Steven showed up and saved the day! We had a situation where our hot water wouldn't stop pouring from our tub spout. Within 30 minutes of our call - on a Sunday night! - Steven arrived at our house and solved the problem. While we hope we don't have tons of plumbing problems in the future, if we do, we'll call Steven.
Girl F.
Girl F.
03/05/2012 12:00:00 SA
Mark is The Guy!  He is very good and very professional.
thank you so much.
Joan H.
Joan H.
12/06/2012 12:00:00 SA
Wizard did a great job for me today.  I called in the morning and Got an appointment for the afternoon, which was great because I had arranged to work at home just to try to engage a plumber.  

Steven came by to help me with a hot water kitchen appliance that had a constant drip and needed to be replaced, plus two toilets with tank mechanisms that weren't working well.  He quoted me for parts and labor, went out to get parts and fixed it all perfectly.  He cleaned up and disposed of old parts.  He was very courteous and professional throughout.  Price was very reasonable.

I will call again when I next need a plumber.  Also felt completely comfortable as a woman home alone.
Ann P.
Ann P.
07/12/2013 12:00:00 SA
After reading all the impressive reviews on Yelp, decided to give Wizard Plumbing a try since our toilet and tub have been getting progressively backed up. Boy did I make the right choice. Steven was punctual, courteous, professional and most importantly honest. Not only did he unclog the toilet in no time, he also stayed longer just to make sure it was completely clear. With the tub issue, he also taught me a few tricks for future reference. Never thought a plumbing experience can be this pleasant. Will definitely recommend him to all my friends and neighbors, a business like this deserves to be around for a long time.
Olivia B.
Olivia B.
8/26/2016
Late on Tuesday afternoon my instant hot water faucet would not turn off!  I called Johnny and he was over within an hour to take care of it.  I was worried as I was watch water disappearing down my sink, that I might not be able to reach anyone as it was the end of the day. Johnny was over within the hour and had the problem fixed.  I have been using Wizard for over a year now and Johnny is my point of contact.  I can always depend on Johnny ... he always responds and if my problem is urgent, he is there before the problem escalates.  I have recommended Wizard to my parents and some friends and they all share the same satisfaction I have with Wizard and Johnny.  It is very reassuring to have a plumber you know you can trust and depend on.  Thank you Wizard Plumbing ... and Johnny!
Tami C.
Tami C.
05/07/2013 12:00:00 SA
Just the facts:
- Answered the phone and fit us in same day even though they were booked
- Polite, friendly, honest, fair
- On time, neat, professional
- Quoted price before the work was done, offered an applicable discount
- Finished the job efficiently, 100% satisfaction with 30 day guarantee
- Were really courteous and fair

Detailed Review
Our kitchen sink backed up after putting too much stuff down the disposal (lettuce). After two bottles of liquid plumber, disassembling the under sink plumbing and using our non-commercial snake, still no go for draining.

Enter Yelp and the fantastic reviews for Wizard Plumbing. Liked the name, LOVED the positive reviews, made the call at 1:15 in the afternoon. Mark answered the call and I explained the issue. He was pretty booked out for the day, but said he could probably squeeze it in between 4-5 if we did not want wait until first thing in the morning. I said great I'd take the 4-5 time frame. Mark was friendly and polite - I told my husband he spoke like a southern gentleman.

Mark arrived at 5 with his co-worker Steven. They put on boot covers before entering, introduced themselves and were very courteous. They gave us the price quote BEFORE starting the job and even let us know of a discount they could apply. They were able to clear the clogged line and reassemble the pipes under the sink quickly and efficiently.  

It was truly a pleasure doing business with this team from Wizard Plumbing. We will absolutely call them and refer them in the future without hesitation.
Myra S.
Myra S.
8/29/2015
Let me start by saying.....Late is better that never! I've had  problems with my plumbing at my home since forever. And although I've known a few plumber's since I've worked in the industry for many years they couldn't  fix the problem or had the time to come around to fix it. So one day two weeks ago I believe my water heater took a crap because I wasn't getting any hot water, and me being super woman didn't think I needed a plumber so decided to YouTube how to turn on the pilot light. It worked for a little, but then I had to constantly kept on lighting it, and really started getting annoyed. So I called my good ole friend Tina and told her that I needed one of the guys to take a look at it. So on a hot August Saturday afternoon with no ac at my house Mr. Steven comes to my house and takes a look at it, and of course my water heater was acting like nothing was wrong...Me annoyed. So I showed him other problems that I had going on at my house and of course he fixed it... no more running toilet, and now I have the kitchen sink corrected. I don't know what it's called but its corrected. Yay I'm happy. So finally my water heater started acting up and he replace the thermo couple. After that I had no problems with the water heater and I was finally able to take a warm shower. The Price well let me just say that he took care of it and I am truly appreciated with the service that he provided. Thank you Steven for your help. I will definitely call Wizard plumbing if I need any help with my plumbing.
Todd S.
Todd S.
8/13/2016
Our tub drain gets clogged periodically and I've cleaned it out myself.  It seemed like it was getting clogged again lately so I called Wizard Plumbing and Drain, not expecting them to come out the same day, let alone on a Saturday!  But they did and Bart found that our drain wasn't clogged enough to warrant a clean.  No charge!  Thank you, Wizard!!!  I know who I'm calling again :)
Sarah H.
Sarah H.
08/04/2013 12:00:00 SA
Hot water goes out on a Saturday, what's one to do?  Call Wizard Plumbing, that's what. At 3:30pm, I wasn't optimistic of our chances to get a new water heater that weekend. But Steven arrived within the hour, gave us an estimate on a replacement and then went to go pick up our new tank. From first call to final departure, it was less than four hours. Needless to say it was a quick, painless process. Pricing was more than fair, Steven was very conscientious of keeping things clean, and he didn't even get mad when I kept forgetting and would turn the water on upstairs. Will definitely call Wizard again.
Patty T.
Patty T.
10/18/2015
We've used Wizard Plumbing and Drain a few times now and have had a great experience every time. Johnny and his assistant were at our house recently and were on time, professional and thoughtful. They wore shoe covers while in our home and were quick to find solutions to our plumbing problems, especially a squeaking noise that was driving us crazy for weeks!  We highly recommend them and will certainly call them next time we need a plumber.
A Y.
A Y.
12/16/2014
Steve came out as scheduled within the time frame given when I made the appointment. I even got a phone call just before he arrived. He spent 2 hours on my tankless water heater, calling the manufacturer twice and really troubleshooting the issue. Great guy! And he did it all for free. I was at first skeptical because of all the good reviews I saw on yelp but he's the real deal. Reasonable with the solution and didn't want to charge me for anything I didn't need.
Leela K.
Leela K.
08/03/2016 12:00:00 SA
If there were 6 Stars I would give Mario and team that. Extremely courteous, very professional and excellent at what they do. Their prices are reasonable. Their service superb. We will be using their services in the future for our other projects as well. So glad we found our Go-To Plumbers. Thanks Mario!
Zane E.
Zane E.
08/03/2016 12:00:00 SA
Mo the technician came out, very professional and courteous, on time and performed a complete check on a possible leak under the kitchen sink, he then also did a check of all my 4 toilets.  Awesome service and would definitely recommend this company to others.
Marie G.
Marie G.
08/01/2014 12:00:00 SA
Gotta love a plumber who says I can't charge you for something the city will do for free!

Thank you, Steve, for your honesty about my drainage problem. The next time I need a plumber - and there will always be a next time - you're the first one I will call!
Gina W.
Gina W.
9/23/2015
Steve came to our house because we were concerned to have a leak in our kitchen. He made a very through inspection, not only of the kitchen, but also of the crawl space under the kitchen and of the pipes coming out of the kitchen. Gladly, we ended concluding that there was no leak. I asked how much I owed Steve for the time he had spent inspecting, and he told me nothing since he had not fixed anything. It is not very often that one encounters that kind of honesty and professionalism. I hope I do not have a leak any time soon, or any other plumbing issue but, if I do, I know who to call: Wizard Plumbing and Drain!
Carrie F.
Carrie F.
03/07/2013 12:00:00 SA
I actually love when I call a business, get a recording, that says they will call you right back...AND THEY DO!!!  I called 2 plumbers before getting Wizard off of Yelp.  One I had used before and their phone was out of order and the other one I had used before didn't return my call.  Wow I didn't realize business was so great you don't have to call people back to get work....must be nice.  Wizard called right back, made an appt to come by that day, showed up on time and the price was reasonable.  How hard is it really???
Linda L.
Linda L.
10/18/2013
What a great find...highly recommend these guys...came over on a Sunday evening within 10 minutes of calling...did the job they said they'd do, for the price they quoted. What more can you ask for?!
Sudhakar V.
Sudhakar V.
3/25/2016
Freddy came within 30min of my call. And he was very professional and did an outstanding job.
Jared S.
Jared S.
7/19/2016
Another great experience with Wizard Plumbing to unclog a drain and fix a loose faucet.  Steve was very polite and efficient...he knew what to do right away and cleared the drain.  I asked if he could help with our loose faucet (not the original reason for the call) and he handled that as well. also giving me tips along the way.  These guys are great!
Karen J.
Karen J.
10/05/2015 12:00:00 SA
I called Wizard plumbing around noon today and Freddy was here this afternoon to clear my drain. He was punctual, polite and had my drain cleared in a few minutes. Amazing customer service. Will definitely call them again for any plumbing needs.
Nancy K.
Nancy K.
07/08/2015 12:00:00 SA
Freddy was polite and persistent which was necessary as we live on a hill and he had to go under the house for part of his trouble shooting. The problem was the toilet wouldn't flush, and if you tried using a plunger sewage backed up in the shower.   I appreciate the prompt service and the 30 day warranty.Peace of mind is important given our pipes are old and we have problems every few years.  I would recommend them.
Stephen H.
Stephen H.
10/18/2013
Of course out water heater starts to leak as we're getting ready for bed, one day before our big party. Wizard came out first thing the next morning, explained what my options were, and a couple of hours later we had a new water heater at a good price. I would definitely use and recommend Wizard again.
Kimberly G.
Kimberly G.
10/18/2013
What a fantastic company! On time, polite, clean and reasonably priced. Just bought a house in the area and happy to call them my go-to plumber.
Erica K.
Erica K.
07/08/2015 12:00:00 SA
Forget everything you think you know about plumbers - these guys are amazing!  Professional, knowledgeable, courteous, detailed, on-time, and quick.  We called in the morning, and they had someone to our house by 2PM to clear a drain (this was not trivial, as we had had a construction issue that meant they had to go under the house and rework some pipe connections).  Then came back the next morning to replace the water heater, after a consultation on whether a tankless heater was right for us (we decided against it).  Freddy was awesome, he did both jobs for us, and I am 100% pleased with the experience!!  Tina in the office is very on top of scheduling and communication as well.
Michelle Y.
Michelle Y.
07/09/2016 12:00:00 SA
Had a backed up bathtub. We called in the morning & Bart was able to come within an hour. He kept our floors nice & clean with his shoe covers. Bart was professional & got everything fixed quickly. Thanks!
Michael O.
Michael O.
07/09/2016 12:00:00 SA
The best plumbers on the planet! Bart showed up on time, was professional, courteous and got the job (clogged drain) done quickly. Highly recommended!
Howard C.
Howard C.
11/02/2013 12:00:00 SA
Mark is awesome! He has come out twice and has always been professional and courteous. Prices also very reasonable. We had a miscommunication on our last appointment time but he made it right! Highly recommended, thanks again.
Christine C.
Christine C.
07/03/2015 12:00:00 SA
Theis company is by far the BEST plumbing company ever!  I had trouble with another plumber who incorrectly installed new faucets in my house.  All of the employees went out of their way to help me.  Not only did the have to find special parts, but they were very friendly and reasonably priced as well.  I cannot say enough about how wonderful they are.  I will. Ever use any other company again.  Thanks guys for helping me with a very difficult situation.
Lori C.
Lori C.
07/11/2015 12:00:00 SA
These guys were great! Steve came out only a few hours after I called on a Saturday and took care of our clogged toilet. He started with the easiest thing (in case it wasn't a big deal), and found the clog in the outside line. He explained everything as he was doing it, was super courteous, and cleaned everything up before they left. I will definitely be calling them again if I need anything. Thanks so much!
Ethelia H.
Ethelia H.
07/10/2015 12:00:00 SA
Great customer service. Freddy diagnosed problem in 5 minutes. Reasonable  prices. Will not hesitate to call in the future. Thank you.
Janet W.
Janet W.
09/03/2015 12:00:00 SA
While at work, my mom texted me that the water heater is leaking water into the garage. She also told me that the water may be coming from the upstairs bathrooms. (Thanks, Mom, for freaking me out.) I called several 5 star plumbing companies, but Wizard Plumbing specialist was the only one that could come out on the same day. Mark and his assistant,Not, came to my house by 4 pm on time. They were professional and friendly. Mark quoted me a fair price, which was lower than another 5 star company in the Bay Area, and could replace the water heater immediately. In addition, they offer a 6 year guarantee on the water heater. My husband and I were about to give them the okay to proceed, but our uncle, who is a busy plumber, was able to help us out at the last minute. Even though, we felt bad, my husband told them that we wouldn't be using their services, Mark was kind and understood. I definitely recommend them based on their professionalism, fair pricing, and fast response.
Eric L.
Eric L.
9/13/2013
Very pleased.  Quick and friendly service, even though I called at night.  I would not hesitate to use Wizard again.
JK M.
JK M.
07/09/2015 12:00:00 SA
We returned home from vacation to discover a leak behind a shower and suspected a broken pipe in the shower was the cause. We found Wizard on Yelp and immediately made an appointment for someone to come out. Freddy was scheduled to come out but was running late from a prior job. A woman from Wizard called me to update me on his new ETA as it would be past the original arrival window scheduled, which I really appreciated. When Freddy got here, he found the issue and fixed it right away. They were very fair on pricing and even looked at another plumbing item we had questions about as well at no extra charge. We highly recommend Wizard plumbing and will definitely use them for any future plumbing needs.
Janine G.
Janine G.
02/07/2016 12:00:00 SA
Yesterday morning I walked out back and detected a slight sewage smell (very faint) and saw a little trickling on our back patio area. Since we had a double-wedge/riser installed about a year and a half ago in the very location that this water was oozing from (this makes sewage blocks easy to clear from the back yard and also prevents sewage from coming up through sinks, toilets, showers), we knew this slight leaking meant something bad was going on. Of course, why do these things always happen on weekends??
Mario came out to help right away (was at our house within an hour of our call). He had worked on the double-wedge/riser back in mid 2014 and also helped us once before that. He is always so knowledgeable and efficient. Really nice guy, fun to talk to. He gives solid, good advice, not trying to upsell services, but tells you as it is, in terms of the condition of your pipes are, what you could and probably should do in terms of options. In our case, our pipes are old and we have a redwood tree out back which complicates the issue (and, in large part, is causing the issue). He wasn't quick to say, Oh, you need a new sewer line asap. He didn't say that at all (thank God! it's tax season after all). Instead, his advice was to monitor the sewer line...to see how often it clogs up (since this was the first time) and make an assessment from there. If we can get away with a simple unclog/unplug once a year for a $100 (we paid a little more because it was a weekend/superbowl weekend/emergency service), I'm good with that (because we have the double-wedge riser which I highly recommend). But if, as he said, it starts doing this every 3 to 4 months, well, that's when we need to think about replacing that sewer line. I appreciate his work ethic and honesty, and will totally call on Mario again!
Michael C.
Michael C.
11/15/2015
Called Wizard plumbing to address a flooding issue I had with a drain in my backyard. Bart came out to assess and fix the problem. Great guy to work with. Very honest. Kept me informed of costs prior to doing any work. Didn't charge me for any work performed when it did not fix the problem. Doesn't use inferior parts and materials and has a great eye for detail. Doesn't cut corners and went out of his way to make sure everything was done correctly and to my liking. The end result was a beautiful sump pump and drain install. Thanks for the fantastic (and timely) job.
M C.
M C.
5/24/2016
We had a second floor toilet overflow yesterday, called Wizard Plumbing right away. Got an appointment for this morning. Freddy and his partner arrived within the 2 hour window. They were courteous and professional. They checked all the lines, figured out the problem and unclogged our toilet. Freddy also gave me a very fair estimate for other work I was interested in doing.
Pavan N.
Pavan N.
11/10/2015 12:00:00 SA
We had a water leak over the weekend. Steve came and gave us a couple of options. We decided to replace the old piping and Steve took care of the rest. I found him and his crew very pleasant and professional. These guys are great!
Johan B.
Johan B.
01/04/2013 12:00:00 SA
These guys are good! Best experience I ever had with a plumbing service. Professional, friendly, knowledgeable, prompt, polite, and great all around customer service. This is a family owned business that definitely takes care and pride in what they do - a rare thing these days! I had a problem with low pressure in the kitchen faucet. Steve did a very thorough inspection of the in-house plumbing as well as under and around the house. He gave me the good and bad news without a pressure sales pitch. I will tell everyone I know about these guys!! Five stars is not enough!!
L. J.
L. J.
8/19/2015
My experience with Wizard Plumbing supports all of the 5* reviews.  They were pleasant and competent.  Freddy Melendez came out and did a great job draining and replacing my 75 gallon water heater.  He also installed a recirculation pump/valve so that we could decrease the wait time for hot water - the difference is significant and I'm confident will enable us to use much less water.   Wizard did the job the same day as the quote.  I almost missed the same day cutoff.  Apparently they can get water heaters until 4pm, so they need time for that.
Dreyf S.
Dreyf S.
5/21/2015
I called Wizard Plumbing to come and fix my toilet, it has a large basin and tends to take a long time to fill up.  Freddy came to assess the toilet and told me that since the basin was big, this is how it should work.  He adjusted the water flow, to help in saving some of the water usage.  He was friendly, knowledgeable and I will call them again and do recommend him.
Tubby B.
Tubby B.
09/02/2013 12:00:00 SA
Thanks to Yelp for recommending Mark. I used him to do some plumbing installation work (installing sinks, toilets, faucets, fixtures, and much more). I actually quoted with several plumbers and was frustrated with all the and this will be really hard because... along with piles of extra charges.

Mark took a quick tour, quoted me a price for the whole thing without any of that. He even fixed one toilet for free during the quote process since it was so easy.

He showed up when schedule, came through, and completed everything he said. He even sent his son (also a plumber) to finish late on a Saturday night when he had to leave.

The work was top-notch and delivered exactly as promised. I recommend Wizard not just for repairs when something goes wrong - they do great installation work as well.

One caveat - you may have to call or email several times to get a response. They don't seem to have an administrator on staff, they just respond to all calls themselves which makes it hard to get non-emergency requests through sometimes.
Allegra C.
Allegra C.
6/15/2013
What a find!  Mark is responsive, professional, and reasonably priced.  It's clear he's experienced at his craft, and he was able to fix the problem quickly.  Highly recommended!
Julia G.
Julia G.
10/16/2015
Wizard plumbing is fantastic!! The customer service and  craftsmanship is high quality.  They have repaired several our toilets and water heater in the past and did a quality job. Most recently we had an issue with a running toilet and Bart came  out to repair it in a jiffy. Bart was very  professional and  knowledgable. He took the time to explain the problem to me and showed me what parts needed to be replaced. He also took the time to check on a possible leak in the shower. He even  made sure that  no water damage was visible on ceilings and walls.  Bart was very neat and conscientious. Bart   made sure the  bathroom was left as it was when he arrived. I highly recommend Wizard Plumbing as company and encourage you request Bart next time your are in need of plumber!!
Walter T.
Walter T.
4/25/2014
Let me first say I'm a fan and I would recommend Wizard to my friends with no hesitation.  

The only reason I did not give them a 5 star rating is some bad communication happened during my recent job which caused ~10 day delay.  In the end, Steve M and Wizard came through and completely fixed my shower problem.  They DID NOT charge me for the job.  I'm in customer service business and understand how important it is to win customers' trust, especially after a false start.  Wizard did everything I would do to my customers.  So thank you and keep up the good work.
James D.
James D.
10/08/2013 12:00:00 SA
Wizard came on short (~7 hrs) notice to unclog my home's main drain. The technician arrived well within the agreed-upon time window, promptly unclogged the drain and then provided a lot of helpful information on possible causes and a range of possible fixes. I would definitely use Wizard the next time my home plumbing goes on the attack.
Julie O.
Julie O.
4/16/2014
Water heater stopped working.  We assumed it was the pilot light, and went a whole day following the re-ignition instructions on the unit.  

Couldn't get it to light!  For some reason, we thought the unit was 20 years old, and figured it needed to be replaced.  Ugh.  With two young kids, we panicked.

Well, the Wizard saved the day:
- Came over within four hours of calling (they happened to be in the neighborhood that day)
- Had it relit within 10 minutes
- Didn't charge us a thing

I couldn't believe my ears when the Wizard guy (forget his name) told me that the water heater was only 8 years old, in good shape, and explained the actual way to re-light the unit.

Unexpected integrity from an unknown/new service provider!  What a special treat to experience!
Shay B.
Shay B.
12/16/2015
Wow! thank you Freddy, and thank you Wizard Plumbing for being the most punctual, professional, and honest contractors I've ever worked with.
Through the last several years, I was forced to use bad contractors that were sent to me by my home warranty company - First American. This last time, my water heater broke down. First American made me use a horrible vendor that was just hardly available, and on top of that, First American messed up the order of the new heater - so my family ended up waiting for more than 5 days to get it fixed - without resolution.
I decided to go on my own and find a well recommended technician. I came across Wizard Plumbing here on yelp. I called them - within 2 hours of the call I had a new water heater installed and running hot water in the house!!! What a relief that was.
Pricing was on target, professionalism throughout the work, and just honest, and comfortable customer service from the person who picked up the phone, to Freddy and his assistant that came to do the job.
Highly recommended!
Austyn B.
Austyn B.
04/11/2014 12:00:00 SA
Steven is a life saver.  We had a plumbing disaster on a Friday night as we were packing up for a trip.  We didn't think we would find a plumber who would show up until the morning, but Steven was at our house within 30 minutes, and he had the problem solved in no time.  He was very professional, courteous, and friendly.  I'm hoping we do not need his services anytime in the near future, but I would call Wizard Plumbing in a heartbeat the next time we do.
David E.
David E.
10/23/2012
Best price -- and by a good margin -- of all the plumbers who stopped by to quote on a) replacing a corroded pipe and b) installing a sump pump in a tricky location (less than 2 feet of clearance below the house). Heck, nobody even wanted to do the job because it was so tough! Good quality work, Steve even came in on a Sunday to finish the job. Steve and his helper were incredibly hard-working, professional, and knowledgeable -- he explained everything to us in terms we could understand -- and we will definitely use them again in the future. Cannot be recommended more highly.
Rodney A.
Rodney A.
10/25/2012
I needed someone to inspect my sewer line to help resolve a possible issue.  I called several area plumbers to get bids and schedule an inspection.  Mark and Steven were by far the best!  They were prepared and had the best price.  In addition they arrived on time and were very professional and clean.  I had a specific need and they had the right tools to do the job quickly and efficiently.  I strongly recommend them for any job.
Jest I.
Jest I.
11/14/2012
These guys were awesome. I could always reach them by phone, even at 730am or 7pm. They were willing to come quite late or early in the morning, great for folks who just can't get out of work during normal hours. And when they came, super friendly, knowledgeable and got the work done!
I highly recommend them and will be using them as my default plumber from now on.
Jess
Skip M.
Skip M.
12/05/2012 12:00:00 SA
We had a very badly clogged outdoor 6in storm drain pipe, badly eroding the hillside caused by the frightening amount of water gushing down the hill.  Based on exceptional Yelp reviews, I decided to try Wizard Plumbing, and was not disappointed.   First of all, I called and amazingly a live person answers!  Where most of the time you get a recording, it was refreshing to talk to someone.  They gave me a 2hr arrival window, and Mark and Steve came in the first half of the window (~3hrs after my call).

They snaked the pipe, and in short order the clog was cleared with a spectacular amount of debris shooting out of the pipeline with incredible force. (would have made a very cool video.  bummer I didn't think of it!).  Cost was very reasonable, and even gave me a coupon discount on top of that.  With the unclogged storm drain, I slept much better when we got hit by that huge rain storm over the weekend (we got 3in of rain over the next two nights, and the water kept running free).

Mark and Steve were friendly and professional.  Very pleasant people.  I have other large work to be done in the near future, and I will definitely be contacting them when I start the estimate collection process.

Highly recommended!
Wilfred A.
Wilfred A.
01/02/2013 12:00:00 SA
I called Mark who answered promptly.   Since they were working down the street, they were able to squeeze me in.  They also came in cheaper than the  previous plumber i used.  They are professional, prompt, and fairly priced.  I would definitely use thier service again
Wanda P.
Wanda P.
02/10/2013 12:00:00 SA
Steve and Mark with Wizard are fantastic.  

We initially hired them to help us locate our city clean out as it was buried somewhere in the front lawn.  However, as it is with older homes, roots had invaded our sewer line.  The quote for a new sewer line, city & house clean out and the permit was very competitive compared to other plumbers we had spoken to over the years.   The job was completed quickly and the work was top notch.  

Highly recommend Wizard and we plan on hiring them again for additional plumbing needs we have.
Sonia A.
Sonia A.
2/28/2013
Mark and his assistant showed up within 30 minutes of my call and looked at my pipe that had water gushing out of it.  After they spent time examining the problem, they said it was a backflow problem.  They said they could replace the whole thing, which would be $1200 or they could just replace part of it, but they didn't have the part (it would have to be ordered).  They were super-nice and informed me that a specialized person who does backflow stuff might have the part that regular stores do not.  I called a backflow guy and found out that he did have the part and it would only be a few hundred dollars.  I offered to pay Mark for his time looking at the problem, but he said not to worry about it.  In sum, this a really great and honest group of guys.  I will be calling them again when I have plumbing problems.
Alex A.
Alex A.
7/29/2015
Freddy was so professional explained the process and even gave me options. The service I received was above and beyond as good as it gets. I feel so fortunate to have found Wizard Plumbing and drain they are my new go to plumbers. My kitchen is back to normal no more water gushing from the front of my house!
Eloise G.
Eloise G.
09/11/2015 12:00:00 SA
I found Wizard Plumbing on Yelp and am glad I did. The company accommodated my request for a same-day visit, and Freddy the plumber was very professional and thoughtful. He did a good job systematically checking our plumbing for problems, even though our slab foundation and multiple previous remodeling made the job difficult. I would definitely use Wizard and Freddy again for future plumbing needs.
Maria B.
Maria B.
8/26/2016
Wizard Plumbing is simply the best!!! They are very punctual, extremely knowledgeable, reasonably priced and they go above and beyond to make sure that a problem is resolved. I have used them several times and most recently to fix a problem with a kitchen faucet. Bart came out and he is amazing. We have a kitchen faucet that is mounted very close to the wall and had low water pressure (just a trickle of water coming out). No one could figure out why and it is almost impossible to replace the faucet because of its particular size and placement. Essentially no one wanted to touch it. Bart was the first person to know how to take it apart and actually found a tiny part inside that was broken. He took a picture of the part and without any knowledge of who manufactured the faucet, he was able to research and find the brand as well as to magically track down a replacement part! Better yet, the replacement part was completely free and as promised he came back to install it. This probably saved us hundreds of dollars. Thank you so much Bart!! I would highly recommend Bart and Wizard plumbing, they exceed your expectations!
Kate V.
Kate V.
11/25/2015
Johnny Higareda is a plumbing genius! He was able to find the problem with my water heater by using is strong sleuthing skills! He followed the problem to the source. I am thankful to have hot water for Thanksgiving and highly recommend him!!!!
Eric S.
Eric S.
4/17/2015
Had sewer problems and Wizard came out to check things out.  While Freddy gave us the bad news, he did give us options.  Freddy was helpful, very knowledgeable, and provided us with a recommendation should we have to rip up the street in the future.  Cost to scope and snake the sewer line was less expensive than the cost to scope the line by RDS.  Would definitely call Wizard again for any plumbing needs.  We also got a warranty.  Also Tina responded/returned calls in a timely manner.
Vern S.
Vern S.
11/12/2013 12:00:00 SA
I called the Yelp top 2. Only Wizard called me back - right away. They're busy 'cause they're good. Got to my 2nd day emergency on the 2nd day. Gave me a fair quote and got the job done easier than expected and adjusted the price for that. Good attitude, ethic, materials and quality of workmanship = recommend.
Marcia A.
Marcia A.
11/12/2013 12:00:00 SA
Found them on yelp and very glad I did. Steven installed my kitchen faucet quickly and for a reasonable price. He was pleasant, courteous, on time, and helpful.

Reasons I think this place is awesome:

(1) Called them on Sunday and they called back on Sunday.

(2) Gave me a two-hour window on Monday and showed up during it. Steven fixed one of the leaks and didn't even charge me for it!

(3) Steven told me I needed a new faucet (which I figured, but I didn't want to buy the faucet until I was sure) and gave me another two-hour window the next day to install it.

This was great, because I needed the time to get the faucet, but by that point, I really wanted the faucet to be installed--because I was tired of the leaking and wanted to put back all the stuff I'd taken out from under the sink.

Steven showed up on time and did the installation very quickly, even though he needed to chop out the old faucet with a power tool!

Great experience. When I need a plumber in the future, I'm calling them.
A F.
A F.
11/02/2013 12:00:00 SA
Called for emergency house- to-street sewer lateral line problem (this can be very bad) and received same day service with same day remedy!  Our house in San Carlos was built in 1950, and Mark has seen these problems many times.

5 stars for:
1. same day service and solving the prob on 1st visit
2. super good high tech equipment
3. knowledgeable and experienced
4. cleanliness
5. value

Found Wizard by searching Yelp, and they certainly lived up to the 5 star reputation. I'll call them again when it's time for other plumbing work.
James G.
James G.
08/06/2015 12:00:00 SA
We just had our water heater replaced by Freddy from Wizard Plumbing.  He did a wonderful job and went the extra mile to get it done quickly.  Very nice to work with and a very fair price.  We had gone to the trouble of getting other bids, and Wizard won.  We're thrilled with having chosen Wizard.
Jaikumar R.
Jaikumar R.
7/28/2012
I highly recommend Mark with Wizard Plumbing.  We've used many different plumbers before and I'm now happy to have found Mark who we will stick with.  We called him on a Saturday morning and he came to our house within one hour.  He unclogged two drains, fixed a kitchen sink leak, and did some other minor work (which other plumbers were not as helpful with).  He is very polite, communicates clearly, and has reasonable rates.  Thanks Mark!
Karen H.
Karen H.
06/11/2013 12:00:00 SA
Pressure release valve on the water heater broke causing h2o to gush from the unit. I was able stop the water from draining, thus it was not an emergency.  Mark and Steven came out the next day and were friendly and informative. They replaced the T & P relief valve within 30 mins!
The estimate was reasonable though I had a lower quote from another company. With the discount applied, the price was comparable to the best quote I received. Great customer service! And a plus that they service Half Moon Bay. Thanks guys!
K K.
K K.
2/16/2016
My situation:
Water leaking from the pipes coming out of the wall where the garden hose piples is located.

    First guy came to give a quote. He said he will have to blow out the concrete so that they can access the pipes going thru the wall. He's not responsible for putting the concrete back in it's original state.  Cost $1100 with a hole in the concrete wall.  
   Second guys came, said the same thing, blow out a big hole so that they can work from the outside to get to inside the pipes that are in the crawl space. Cost $600 + hole. He suggested that I call someone else for this big job.
   3rd guy(steve) came and look at the leak and asked to go into the crawl space, the only guys that went into the crawlspace, previous two guys did not. He was in there for quite a long time.  Came out and provided the following info:  he sees copper pipes mixing with galvanize piples that are not properly connected.  Over time, it will cause rust and things are going to start pops and leaks.  I can fix that one leak, but it will become more expensive down the road to fix each one.  He gave me some quotes. Since I was getting reddish water(rust) , I choose to go with overall overhaul of the old galvanize pipes.  They mixed up the hot/cold water pipes in the shower, called them and they came out to fix it.   Very satisfy with the work so far. We are now waiting for permit.
Lori S.
Lori S.
10/18/2015
We had an emergency leak in our downstairs ceiling as a result of a broken pipe in the bathroom above.  Called around and had difficulty finding someone who could come out on a Sunday.  Finally reached Wizard,and was quoted the price of $249 just to come out and perform the diagnostic.  Bart made the call with Francisco within the 2 hour window, and they were professional, wore their booties into the house and got down to cutting the hole in the ceiling where the water was pooling.  They were careful to catch the water and used a drop cloth (tarp) to keep the debris from scattering.  Even though they didn't have the right part in their truck,, they went to OSH to get what they needed rather quickly.  I think the cost was fair considering it was a Sunday evening.  I would definitely have them come back for other plumbing issues.
kimberly L.
kimberly L.
04/09/2015 12:00:00 SA
I have been using Wizard Plumbing as my go to plumber for several years now.  They have serviced my water heater, dishwasher (installed air gap), installed a water filter, and general plumbing repair.  I keep coming back because of the great services, very fair prices, and their honesty.  Today, Freddie Melendez came by on a scheduled appointment to look into a problem I was having with a toilet continuing to refill.  He quickly found the issue, and adjusted the fill valve which was set too high.  What is amazing is that Freddie did not charge me for the work since we have been a good customer.   This is truly FANTASTIC Customer Service, and I will continue to call Wizard whenever I have a plumbing need.
Sally S.
Sally S.
10/15/2015
Freddy replaced my shower carriage. He had come the prior week to provide an estimate so he came with the parts that he needed to do the job. He replaced the carriage, cleaned up after himself, and gave me a year warranty on his work. Very satisfied overall.
John C.
John C.
7/30/2015
I called with an emergency and they were here within the hour!  Freddy was great: very professional, friendly, clean, and fast.  I'd definitely use them again!
Carl E.
Carl E.
7/28/2015
Very prompt, very professional.  These are our go-to plumbers after trying a couple other outfits.
Samantha Z.
Samantha Z.
9/29/2015
I recently had a really bad plumbing problem and called Wizard Plumbing. The sent out Freddy who showed up promptly and used a camera to locate the problem in our pipe. He fixed the problem fast and at half of what their competitor was trying to charge us. I will definitely be using Wizard again for any farther plumbing issues.
Aimi L.
Aimi L.
7/14/2015
This review is long overdue, since I have called Wizard four or five times over the last couple of years for both emergency and standard gas and water repairs for our home. A lot of companies advertise that they will respond quickly after-hours and that they care about customer service, but Wizard is the only one I have worked with that provides excellent service and top-notch repairs and installations at reasonable prices every single time.

Our house is quite old, and has required a lot of updating since we bought it. I first contacted Wizard plumbing a couple of years ago when we woke up early on a Sunday morning and the water heater was spurting a huge fountain out the top. After trying four different companies, Wizard answered my call right away and came out within a couple of hours! The other companies called back later in the day or on Monday morning, but it was too late... the dilapidated water heater and old, leaky pipes were replaced (the same day!) by Wizard already.

The (very sympathetic) office person at Wizard always schedules us within a day or two for non-emergencies, and Steve has come out on multiple occasions to help us with rerouting and repairing gas and water lines. He is a bit of an artist at this stuff, because he looks at the entire layout before he starts and recommends the most efficient and cost-effective way to do the job every time. One time he rerouted the gas line in an ingenious way when a structural engineer said it needed to move, then he came back after the contractors left to make sure everything was safe and working properly. When we remodeled our kitchen, I wanted to move a sink to a location the contractor said would never work, but Steve was able to remove old water pipes and vents AND place the plumbing exactly where I wanted it, then he came back after the appliances were delivered to hook up the new range and gas shutoff valve properly. He has stayed well into the evening sometimes to get the job completed, and he always arrives within the scheduled time frame (or the office calls and gives an update). He is also honest when no repair is needed right away, and doesn't try to charge for extras or create additional work.

Overall, I cannot express how grateful I have been to find a company that is reliable, trustworthy, and does such quality work. Thanks so much for the great service!
Barbara N.
Barbara N.
1/23/2016
I called Wizard Plumbing and Drain because a toilet would not flush. They turned on the water and the toilet now works.  The guys were very pleasant and professional and did not charge me. I am a bit embarrassed but very grateful. I will not hesitate ago call them again.
Ellis B.
Ellis B.
4/13/2014
I called shortly after I broke a main a water line in my laundry room on a Saturday afternoon. The owner advised me that I would receive a call very shortly, with  approx. time the plumber would arrive.  Within 5 mins. received a all from Steve Evans saying he would be at my home between 5-7 pm.  Oh by the way I should say we were  preparing for a major meal for Monday when we planned to have 10 people to our home,  not a good time not to have water!  Steve arrived at 6:30, he was courteous and we discussed the different options and approx, cost.  

I was looking for an interim measure, within 1-2 weeks i was having my entire plumbing redone so did not want to spend a lot of money.  Steve understood we came up with a reasonable solution that would work.  Steve quickly had the problem resolved...I was pleased and relieved...

I would recommend them and if I had a plumbing problem again would call Wizard Plumbing.....and Steve Evans
Jeff M.
Jeff M.
7/28/2016
I don't usually do Yelp reviews. This is my first, but had such a great experience with Wizard Plumbing that I felt I had to let others know. I had a drain line from my laundry room which was at the rear of my detached garage. I had several plumbing company's come out and try and clear the line with no success. The consensus was that the line broke or disconnected and would need to be dug up and repaired or replaced. The problem was that the problem area was about 6 feet underground right at my rear fence line. I also knew that I had another line running under my back yard that probably could be accessed at around 4 feet. There was no way to get any equipment into my back yard so all the digging would need to be by hand. The first two companies that came out and gave me a quote that I could not afford. My only hope was to hire some laborers to dig and then get a plumber out after to do the repair. My last estimate was going to be from Wizard but I was not holding out hope, as three prior companies all quoted the same cost at about 6K. When Freddy Melendez came out with his partner and did some actual work, checking out the situation and running a camera down different lines and finding a clean-out in the yard, that would be accessible to tie into, the quote was several thousand dollars less than the others. Freddy and his partner were extremely courteous, professional and worked hard with a fantastic attitude. The work was completed in less than a full day and is working perfectly. I have some other plumbing projects that will need to be done in the near future. It's nice to know that I now have a go to plumber, and will use Wizard and Freddy for all my future plumbing needs.
Karen K.
Karen K.
04/08/2016 12:00:00 SA
We have been using Wizard for a few years now and always have been happy with their service. They are prompt, clean and professional
Cindy B.
Cindy B.
8/24/2014
Love Wizard Plumbing!  Fantastic service!  They set the right expectations from the time I placed the call, I had an urgent issue over a weekend, they scheduled an appointment, arrived promptly, fixed the problem, and were SUPER nice along the way!  Would call them again in a heartbeat for any plumbing-related need!  Thank you, Steven!!
Nathan F.
Nathan F.
09/12/2013 12:00:00 SA
First off Steven was great and took care of my backed up main line.  It was about 9pm in the evening and none of my toilets were flushing, so I called Wizard and Steven was able to come out by 10pm that night and clear out the line.  It was a pretty late night but thankfully he cleared the clog and the family can now use the toilets again.

I'd definitely recommend Wizard to anyone needing plumbing or drain service.  Plus Steven was great to chat with as he worked.  Great job!
Kathy H.
Kathy H.
01/07/2016 12:00:00 SA
Wizard was the only plumbing company that would take a message and called me back on the weekend after New Year's. They were prompt and efficient and snaked my sewer line in about 10 minutes.
Kevin M.
Kevin M.
2/22/2015
We woke up on a Sunday and had sewer drainage problems. We called Wizzard after seeing all the 5 stars here. Steven was out at our house within a couple hours on a busy Sunday. Very nice guy, took care of the problem quickly, and cleaned up after he was done. We'll definitely call him the next time we have a problem
K W.
K W.
06/06/2014 12:00:00 SA
Steven was prompt in calling me back and he is the most professional, honest and polite plumber I have dealt with thus far.  Definitely 5 stars or more.

I had a drain on one side of my double sink that has been problematic after a remodeling job 2 years ago and a week after my tenant moved in there.    Had 2 other plumbers come out and cleared the drain twice in the past 2 years..  Because I had replaced the countertop, the sink and the plumbing 2 years ago, I was not sure what was going on as I never had that problem before.  Now that the tenant has moved, I thought I should fix the problem so I asked a friend for a recommendation.  The first plumber who came by told me the problem was because my double sink was too deep and gave a quote which he changed from $250 over the phone to $790 for labor plus parts when he showed up in person.   I decided to get a second code from another company who had really good reviews on yelp, this company had major scheduling problems and lack of communication between the scheduler and the plumber.  Their main plumber, Francisco, showed up 1.5 hours ahead of the scheduled appointment  then called me and told me he would be waiting there.   Drove from work and he was gone by the time I got there.  The next day he showed up, told me my plumbing was not up to code and he knew what he was talking about as claimed he trained all the other plumbers from other companies.  I asked him which companies and he said he was not at liberty to tell me, really? Francisco me told me I needed to open up my wall to lower the line to the sewer, blah, blah, at the tune of $1,290 but offered to do a temporary fix for an additional $160 by changing out the one of the pipe connection.  I told him I wanted a written estimate detailing what he planned to do as I don't difficulties understanding what he was saying and he said he needed his boss' approval for the estimate but was persistent on the temporary fix on the spot.  I thought it was weird that he needed an approval to write an estimate and told him I did not want any temporary fix and sent him his way.  That was 10 days ago, I have not received the written estimate.

In came Steven from Wizard, which I also found on yelp, who showed up the next day.  What a pleasant polite young man.   He checked the 2 sinks and told me the slow drain is due to blockage.  I told him about my experience with the other 2 plumbers and he looked under my sink and said who told you your plumbing is not up to code? I mentioned the name of the other company and he asked if the plumber was Francisco.  Steven told me there was nothing wrong with the drain or the pipes, the problem was there was food in the drain, preventing the water from going down on the right side of the sink.  He told me he would charge me $60 to clear the drain.   I was hesitant as it was a far cry from the other 2 quotes.  Steven told me I needed to trust him as he can easily charge me a lot of money and do unnecessary repairs but this slow drainage problem is due to food blockage.  He told me he would warranty his work for 60 days and if I have the same problem again, he would credit the whole $60 towards any future work.  In any case, he said the plumbing was up to code, and he would not have done anything different and there as not need to cut into the wall and do all the unnecessary repairs.   It sounded too good to be true and I told him I was skeptical but he kept saying you need to trust me, my company works on trust and we like to build trusting relationships with our customers.  I finally told him to proceed.  

Steve unscrewed one of the pipe fittings and sure enough, my tenant has dropped a piece of 2 inch by  1/2 inch x 1/16 inch of hard plastic and it was stuck in the turn and food had collected around it and almost entirely filled the diameter of the pipe.  Steven proceeded to remove the junk and gave me the mischievous I told you so look at which point I told him I was going splash water and some of that junk he just removed onto his face (jokingly).  

Steven filled the right sink with water and then released the stopper.  Like magic, the water started draining.   He pointed out to me that swirling while the sink was draining means the drain pipes are okay.  In addition, Steven checked and tightened the faucets in the kitchen and bathroom.   After all said and done and when it came to payment, he told me there would be no charge.  Wow!  I would definitely do business with this company again.
Jennifer S.
Jennifer S.
09/02/2016 12:00:00 SA
This was our first time calling on Wizard to help us out with a restroom sink that was backed up, and we had a very positive experience. We called Thursday evening, and were able to make an appointment for the morning the following day. Steven arrived within the time range we were told, listened to the issues we've been having with the sink (and shower temperature), and diagnosed the problems for us. He was very friendly, patient, and knowledgeable, and outlined various options for us to resolve our sink issues (we decided to delay addressing the shower temperature problems because of time constraints). Ultimately, we decided, in the short-term, to go with the option that minimized the possibility of needing to have the sink removed (in the event that one of the parts came apart due to age) due to our time constraints, so Steven was able to provide us with a quick fix using our plunger. He walked us through how to fix this issue should it arise again (or at least, until we have the chance to go through with the longer-term solution). Overall, we had a great first experience with Wizard!
Rebecca S.
Rebecca S.
8/21/2015
Lovely people; were late on a Friday but opened the nasty drain and fixed the leaky toilet quickly and efficiently with smiles. Thank you, Freddy M and helper at Wizard!
c l.
c l.
08/12/2015 12:00:00 SA
Contacted wizard because of the Yelp reviews. Was able to schedule a prompt appointment for an estimate. Freddy came out, was professional and offered a lot of helpful information. Scoped out our sewage line and said everything looked fine. Nothing to worry about and no need to spend a ton of money to replace it. Thank you!
Adam B.
Adam B.
04/02/2012 12:00:00 SA
My wife and I have used Wizard on multiple occasions and they are excellent.  Mark and Steven are patient, resourceful and conscientious - willing to get dirty to fix the problem at a very reasonable price.  They are our first call and second call before other plumbers.
Aruna S.
Aruna S.
5/28/2012
I first contacted Mark on Monday at 1pm of Memorial Day weekend after seeing his yelp reviews.  I was not certain if he would respond right away since it was a holiday but he answered the phone and said he was available to help me the same day.  He came within an hour and half of me first calling/hiring him and fixed my running toilet in a timely manner.   His pricing is very reasonable and he is very pleasant to work with. I would definitely recommend him and definitely plan to use him again.
Jeff P.
Jeff P.
2/28/2013
Fast response & got the job done right the first time.

What's more, Mark is a true gentleman.

Would definitely use Wizard again.
Peter N.
Peter N.
5/16/2013
My water heater stopped working. I called at ~10:30am and spoke to Mark. He was able to come out by 1:30pm. He gave us multiple options and the cost associated with each one. We ended up getting a new water heater, which he installed alone, finishing up by ~5:30pm.

Mark was extremely friendly and courteous. He did exactly what we needed...and quickly!
Bob M.
Bob M.
6/14/2013
It is easy to understand why others have said WOW about Wizard Plumbing.  

Mark was very friendly on the phone when scheduling the appointment.  He was able to fit me in the same day, despite it not being an emergency.  Later in the day I needed to push out the appointment by an hour and he graciously agreed.  He showed up on time.  When he arrived he was very friendly and courteous.  

I described the problem (faucet: hot water was not coming out very much) and he very quickly isolated the issue to the supply line (note: as I DIYer, I already tried other solutions, including replacing the hot water valve - the source of another faucet's issue).   He fixed the problem quickly and was very neat in his work.  As for pricing, extremely reasonable - about 30% less than what I have paid previously!  I would DEFINITELY use Wizard again and DEFINITELY recommend them to others.
Elaine J.
Elaine J.
7/26/2013
Wizard plumbing came highly recommended by a good friend of mine, and I was not disappointed. Mark was prompt, friendly, thorough, and on time. I had an issue with one of the bathroom sinks with very low water pressure. Mark fixed it quickly and cleanly. What's more, he answered all my questions and explained everything very well. I would recommend Wizard Plumbing to anyone who has a plumbing issue!
Jeff H.
Jeff H.
2/18/2016
Just had Mario come out to give an estimate and make recommendations on installing a bathroom vanity and faucet, best bid and great advice, I have used them before and will again and am very impressed with Mario.
Julia A.
Julia A.
7/29/2015
To begin, the phone/appointment customer service was top-notch, especially when we were feeling so anxious about our kitchen sink and possible water damage. Bart and Alex were on time, professional, helpful, personable, and solved the issue quickly and expertly for a very affordable rate. They then took a look at a few problem areas elsewhere in the house and told us how to solve them in the future, all at no extra charge. A+
Jordi A.
Jordi A.
7/26/2015
Steve was great. He showed within 1 hour as scheduled. Immediately figured out the issue; quick fixed it so we could have water in the house (trouble was in the irrigation system) and advised on the least costly way to fix the problem. At the end, as he was not the one to fix it, he did not charge anything for the service. Best, most honest professional plumber I have ever encounter... on a Sunday!
P G.
P G.
11/12/2013 12:00:00 SA
I scheduled an appt with Mark and I have to say I am really happy to have met him. My previous review was based on a phone conversation, which can go wrong sometimes. Mark even apologized, which was really nice of him. He diagnosed the problem I had and came up with possible causes.

I want to say that (as several other yelpers have already said) that Mark is extremely nice person. I think finally found a plumber that I can trust and call upon anytime.
Marina L.
Marina L.
11/12/2015 12:00:00 SA
My Toto toilet stopped filling up water after flushing, but water continued running.  As I am not a very handy person, yesterday I ran down to Home Depot to try to get someone to figure out what the problem was.  A Home Depot employee explained that most likely either the flapper or the fill valve, or both are broken.  He recommended that I bought the universal parts that could replace the existing Toto parts.  While looking at the parts for fill valve and flapper replacements, I noticed a young man with Wizard Plumbing uniform next to me.  I told him that I live in Redwood Shores and asked him if he was a plumber and explained my toilet problem.  He was immediately very helpful and told me he was on his way to Redwood Shores after obtaining a certain part from Home Depot.  He also said it sounded like it needed either one or both of the above replacement parts.  He gave me his business card.  His name is Bart and suggested that I called his office to place the order and he would be able to come over within a very short time.

After calling his office, Bart showed up at my house within 5 minutes.  After checking the toilet tank, he realized both the fill valve and flapper were working properly.  It was the black plastic floating piece that was connected to the flapper did not go all the way down to make the water fill the tank.  Bart fixed the problem immediately and graciously told me that he would waive the charge for the house call.  At my request, he also checked my two other Toto toilets to make sure that all the parts were connected properly.  Not only he helped me with the toilets, he also helped me to tighten the faucet handle when I asked him to help.

Wizard Plumbing is an amazing neighborhood complany that hires exemplary employee.  Bart went far and beyond to help me with honesty and professionalism.  I was very lucky to have run into him at Home Depot.  Now I know Wizard Plumbing is the place to call for future plumbing issue.  No wonder there are some many positive Yelp comments for the service performed by Wizard in the neighborhood.
Bart, thank you so very much for your assistance.
Jennifer W.
Jennifer W.
4/17/2014
After an initial snafu with a missed appointment, the owner Mark called me and came to my home after hours to rectify the problem.  He apologized for the mistake, fixed my plumbing problem free of charge, and provided a credit for us to use in the future.  I was beyond impressed with the way he handled the situation as well as his desire to have us back as repeat customers.  A definite class act.
Karyn K.
Karyn K.
10/09/2014 12:00:00 SA
Steven did a great job with replacing a leaky pipe under my kitchen sink.  He was very professional, courteous and cleaned up after finishing the work. I will definitely give them a call again should I have future plumbing needs.
Patrick T.
Patrick T.
10/30/2015
Just had a great first experience with Wizard Plumbing. I was lucky enough to have Bart answer my call to fix a bathtub faucet with a serious leak. Bart quickly diagnosed the problem. He did not have the replacement part to fix the issue with my old original plumbing but promised to be back as soon as possible the next day with the necessary part. Bart delivered on his promise and quickly fixed the problem. Bart was very courteous, friendly and took the time to show me the problem and discuss the solution. Wizard's price was extremely reasonable. I would not hesitate to call them for my next plumbing need.
Sheila F.
Sheila F.
10/24/2013
I am so impressed.   Mark came out the same day I called.   He was quick, efficient, fixed everything so it would last.    Mark was also very polite and courteous.   He had everything with him so it was all done within an hour's time.  
I am so happy to have this company as a resource.  
Thank you !!  Thank you to yelp for helping me find this company.
Josh M.
Josh M.
3/24/2014
Just called this morning to see about getting a new faucet and disposal installed on our kitchen sink.  Steven showed up today and had both installed AND he had cleaned up everything in under an hour!!  Super happy with the service and would definitely call Wizard again in the future.
Keri B.
Keri B.
8/25/2014
Very thorough and timely service!  I appreciate an attention to detail and Steven did just that.  I found him very professional and prompt!
Keith W.
Keith W.
10/22/2015
Great service with Wizard and Steven with a broken water heater 2 weeks ago. It was not a big problem and other companies were much less helpful on the phone and seemed to be avoiding the job.  Steven came right out, diagnosed the problem, gave an estimate of the cost and fixed it quickly and professionally.  Pricing was quite reasonable especially given the great service.  We will be using Wizard for all future jobs.
Mike D.
Mike D.
01/02/2016 12:00:00 SA
Johnny came out today and was very friendly and amazing. He fixed my drain problem in no time and got me going again. I cannot recommend Wizard Plumbing high enough A++
B G.
B G.
9/30/2015
I've used Wizard for small and very large jobs. Wizard is my go to plumber. Freddy has taken care of our house on several occasions (big and small); he's honest and will tell you when it doesn't make sense to use their services, he's reasonable when something takes 5 minutes (like today) he won't rip you off with a minimum charge, and he's trustworthy; he has told me if his work has any issues he'll come back and take care of it which he has done in the past. I will continue to use Wizard and I ask for Freddy.
Diana K.
Diana K.
9/27/2015
If there were more than five stars Wizard Plumbing rates them. Since my first review we have used Wizard five more times, for big and small projects (old house, old plumbing). Each time has been a stress free and pleasant experience. We have worked with different teams and found each to be consistently professional, courteous, knowledgable, friendly and accommodating.  Johnny and his team handled our most recent job. They completed in two days (I have checked with others who had similar work and the average time was a week),  no mess, no fuss and under the initial bid. I have referred Wizard to friends and neighbors, who are also very satisfied. So let me again say for plumbing needs Wizard is the only one to call!
Geoff W.
Geoff W.
8/25/2014
Wizard did an awesome job on Sunday helping to find a valuable item that fell into the bathroom wash basin, they called and came earlier, which suited fine and did a great job. I would recommend Steve to anyone who needs a plumber
Ava C.
Ava C.
1/13/2015
Prompt, great, friendly service.  We had a clog over the holidays and they offered to come out the next day.  Freddy was friendly and able to solve the issue promptly, not sure there is anything else we could ask for.  Price was reasonable.  Would definitely use them again!
Kyle T.
Kyle T.
2/20/2017
This is my 3rd time using Wizard Plumbing and Drain. Alex and Francisco came out to check on the sewer line for any potential issues and discovered a bad wax ring on one of the toilets in the process. Definitely saved us some future issues with that! The first time was an emergency around Thanksgiving several years ago and Mark came out himself and was extremely helpful with clearing up a clogged sewer line. The sump pump Johnny and Alex put in at the end of last year has been a lifesaver with all this crazy rain. These guys are my go to plumbers. Every time I have called to schedule service, it has always been very easy and always a friendly and helpful voice on the other end. Each time they have shown up when they said they would. If there was an issue with being on time, they communicated that. They will take care of what is needed and be sure the job is done correctly the first time. Give them a call!
Alexis P.
Alexis P.
11/25/2014
Awesome. It turns out my leaky faucet just needed to be tightened a little. He showed me how to do it and didn't charge me anything. Really great.
Jon S.
Jon S.
11/11/2015 12:00:00 SA
Very prompt and courteous. Clearly a company that is working hard to make a good name for itself through great service and reasonable rates. I was impressed.
Buckley B.
Buckley B.
11/11/2015 12:00:00 SA
This is the second time that I've used Wizard Plumbing at my home for clogged drains and problem toilets. This time, I'd done some research on what could be causing our Toto toilet to leak, and I called in advance to tell them that the toilet might need parts replaced. Bart and his assistant arrived within the first hour of the 2-hr window. He assessed the issue and did some testing, then advised me on what should be done. I was very impressed with his thoroughness in explaining the pros and cons of repairing different parts. I also really appreciated his willingness to keep cost under control as I ended up having them replace various parts on 3 toilets and unclog 2 sink drains. I will definitely use Wizard Plumbing again for future plumbing problems.
Tina Y.
Tina Y.
8/14/2015
Wizard has helped us on two occasions.  They arrived on time and each time the job was done efficiently.  First time was replacement of a water heater.  Second time, Steven Evans came out and helped us with 2 small jobs:  fixing another plumber's bad repair from main water line to irrigation pipe and re-configuring the pipes underneath our kitchen sink to prevent leakage.  Steven also observed that our kitchen sink was draining a little slowly and offered advice to help us improve the flow.  No more leaks and the work is solid.  We highly recommend.  =)
Paul G.
Paul G.
08/10/2015 12:00:00 SA
I had HUGE problems with the drain lines in my house. Mark came out to my house and ran a camera down the lines to see what the problem was, and spent a fair amount of time with me discussing alternatives for the repair, which turned out to be a huge job. He even came back a second time when we realized there were other issues that needed addressing. He was incredibly generous with his time and I really appreciated everything he did for me. While I ended up using another contractor, I think Mark would have been a great plumber to work with. He is courteous, prompt, and very helpful in analyzing the problems and suggesting various approaches to repair. I would not hesitate to use him at any point in the future.
kim b.
kim b.
08/08/2013 12:00:00 SA
A big thanks to Steven for working patiently and tirelessly with me to resolve my complicated plumbing issues. He is an excellent plumber, a great guy, and the prices were extremely fair. I can't say enough good thing about this company. I've already raved about Mark, and now it's Steven's turn. Great guys, great company.

A million thanks!
Lori D.
Lori D.
07/06/2014 12:00:00 SA
Why is it that everything breaks over a holiday?? I just had Steven and Pablo out to replace my garbage disposal. I called last night and since it wasn't an emergency, they agreed to come out first thing this morning. They told me I could fix my current disposal, but I chose to replace it given the age of the current model and some minor past issues. Within an hour, they had purchased and replaced my disposal. They were on time, under budget and best of all, honest! I will not hesitate to call Wizard again. Thanks Steven and Pablo!
Dan A.
Dan A.
08/06/2015 12:00:00 SA
Wizard Plumbing did an awesome job at my place. I bought a brand new refrigerator with water dispenser but could not use it since the line had been cut off by the previous owner. Wizard Plumbing fixed this in no time. The 2 gentlemen coming at my door were on time and very professional. They explained the problem and the different solutions. I would definitely use their services again.
Andrew N.
Andrew N.
07/08/2012 12:00:00 SA
Overall was very happy.  Polite and communicative.  Also a very reasonable rate for weekend work.  Will call him again.
Mike M.
Mike M.
09/10/2012 12:00:00 SA
We have a 1949 kitchen with old pipes and a leaking faucet. My wife bought a new faucet at Home Depot and we needed it installed. While Wizard Plumbing's quoted price was the best we found (as best I recall), we really chose them based on their excellent Yelp reviews. (When someone's reviews are all great, though, I wonder if they're *really* that good.)

Well, they were. They said they'd arrive between 10 and 11am. They were here at 9:58. Good so far! They were two: Steven (owner Mark's son) and Cisco. Both were gentlemen and professional. I explained the situation (old pipes, leaking faucet, etc) and I left them to do their work. Less than an hour later, they showed me the new faucet, installed and working perfectly. They had also cleaned up the work area.

The final charge was slightly *less* than the quoted price.

I would certainly choose them again for plumbing work, and I'd highly recommend them.
Linda M.
Linda M.
12/26/2012
Thank you Yelpers!!!  I am new to the area and now I know who I am going to call for any plumbing needs in the future.  I called Mark this morning and left a message, he called me back right away and showed up at the time he promised.  He found the problem right away and fixed it in no time.
He is extremely nice, knowledgeable, professional and his price was more than fair, great. actually.
Thank you Mark for your help, you saved my day!
Dan O.
Dan O.
2/28/2013
Mark is an absolute pro. He not only takes pride in his work but he is patient and willing to answer all questions and address all concerns. He is honest and willing to do whatever it takes to address the issue quickly and to your complete satisfaction. He stands behind his work and he is a pleasure to work with. I will definitely call Mark back for all future plumbing needs and would recommend him to the most meticulous home owners.

Dan
San Carlos
Anthony R.
Anthony R.
3/22/2013
We had a plumbing emergency on a Friday evening and they were super fast to help us and solve the issue. Fast service, great service and great prices, definitely recommend them for any plumbing issue! They also guarantee their service which is a plus and definitely a testimony of their service quality

Definitely recommend their service!!
Duane J.
Duane J.
3/24/2013
I've been a superintendent for a commercial construction company for decades so I can easily recognize quality contractors.  These guys were great!  Steven was prompt, friendly, kind and he even advised me that a portion of the work that I wanted performed was, in fact, not necessary thereby saving me a great deal of money.

Hire them, you won't be sorry!
craig m.
craig m.
3/25/2013
This weekend, I decided it was time to deal with my 60+ year old faucet. After getting stuck with a very weird knob called Wizard on Saturday and surprise Steve answered the phone right away. He was courteous and knowledgeable and we decided to have the work done the same day. He showed up during the time window he gave me and was professional and got the job done. I didn't call around to compare price but I think what I paid was fair plus I was very pleasantly surprised about the same day service.

Overall very pleased and will most likely contact them again.
S H.
S H.
08/04/2015 12:00:00 SA
I have to say this was a great experience.  From the first phone call that I made until Bart and Alex finished the job I couldn't be more pleased.  Bart and Alex were professional, courteous, knowledgeable, clean, helpful and very, very efficient.  I will call them again when the need arises.  Thank you so much Bart and Alex, and Wizard Plumbing.
Suzanne T.
Suzanne T.
08/04/2015 12:00:00 SA
Steve Evans is a pro and a very nice young man.  He replaced a broken water heater for me and put in a tankless one and it was a big job, rerouting pipes, etc.  He explained everything to me in detail.  I would highly recommend him to anyone needing a plumbing job taken care of in a professional and through way.  He was polite, so rare, and just and all around good guy.  He deserves a 10 star rating in my book.  Thanks Steven!!!
Maureen S.
Maureen S.
03/11/2014 12:00:00 SA
We've had a pretty disgusting... situation in our front yard for the last week.  We called Wizard Plumbing and they came the very next day--on a Sunday!  Steven was unfazed by the pile of toxic waste, and he was nothing but friendly, professional, and incredibly helpful.  He helped us diagnose the root issue (the city had done some water work and caused some trouble to our sewage pipes).  If we ever have an issue again, I'm confident that Wizard Plumbing will be the first place we call.  Friendly, professional, and affordable--thank you so much!
Rachel Y.
Rachel Y.
11/23/2014
Steven is a lifesaver!  He came out on a Saturday night and stayed past his closing time to get our problem diagnosed and fixed. He was communicative, on-time, and professional. Thank you!!
Norm W.
Norm W.
7/27/2015
Had DIY faucet replacements get more complicated than we could handle.  Steve from Wizard came early (after a phone call to make sure it was ok) fixed everything. Friendly, clean, fair price...explained what happened to us very nicely.  Our previous experience with Wizard has never required a call back. I expect this will not either.
Melanie B.
Melanie B.
7/18/2015
I'll keep it short and sweet because it was super easy dealing with these guys. Last night my kitchen sink and disposal stopped working and backed up. This morning I called them and by this afternoon they were here and had it fixed and working again. Hassle free and awesome. Will totally save their number for any future issues!!
Tom N.
Tom N.
02/09/2014 12:00:00 SA
Outstanding service, plumbers who speak English well and can explain things,  and very low price, less than 1/2 of what another plumber estimated!  Thank you!
Carl K.
Carl K.
7/14/2015
Was on time, pleasant and efficient. Steve explained what needed to be done and made the repair look easy. Would definitely recommend.
Kaity H.
Kaity H.
7/20/2014
Sunday morning woke up to clogged toilets backing up into the showers.  Yuk. Called @ 11. They showed up about 1. Steve and crew used the power snake. Took about 45 minutes & we were good to go. Honest estimate. Plus they cleaned up after themselves.  They promised to come back with their camera to inspect our sewer line to the street.
Christy U.
Christy U.
07/10/2015 12:00:00 SA
Really happy with these guys! I called to have someone come out and give a quote -- we need a new washing machine and our house still had a 1.5 drain pipe and needed to be upgraded to a 2 pipe.  When I called, they gave me a good number of options for times when they could come out and take a look. Today Freddy was quickly able to assess what the materials and cost would be despite our weird mid-century plumbing set-up (the washer and dryer in a tiny exterior closet). They had everything with them and were able to take care of the job in like 15 minutes. Plumbers aren't cheap, but if you can find someone who can work fast and do a good job, it's reasonably affordable. And better than having my husband spend all weekend trying to do the job! Thanks, Wizard Plumbing!
Rachel C.
Rachel C.
07/10/2015 12:00:00 SA
We had a problem with a bathroom sink clog that our handyman could not fix.  I called this company based on other Yelp reviews and was given an appointment within 24 hours of when I called.  Freddy arrived on time for the appointment.  He was able to fix the drain problem with our sink.  He was polite, knowledgeable and left the area clean when done with the work.  Great job!
Joel K.
Joel K.
07/09/2015 12:00:00 SA
Thanks to Freddy for doing a great job in unclogging our kitchen and bathroom drain.  He did a thorough job in getting it cleared and double checking the line.    Very fast and professional.  As a repeat customer of Wizards, I am happy to have a plumber that I can rely on.
BOB B.
BOB B.
07/08/2015 12:00:00 SA
We called Wizard Plumbing because we are building a guest house and needed to know where are sewer line was. Made an appointment, and Freddy showed up when they said he would.  Super knowledgable, and gave some great insight to what may be ahead for us. They have a very efficient and friendly team, from reception to the service guys. Thank you again! We will send referrals, and call if we ever need any of your services!
Marlene W.
Marlene W.
03/02/2014 12:00:00 SA
Called on a Sunday as my toilet was running and the shut off valve was leaking.  Steven called and got the info he needed to be sure he had the parts BEFORE coming over.  When he got here, he explained what needed to be done and got it done quickly.  He cleaned out the bathroom sink drain and the screens on both the sink and the shower for me too!  He was on time, on quote, and cleaned up after himself.  Very friendly and great service - I would definitely recommend them!
Allie K.
Allie K.
05/04/2014 12:00:00 SA
awesome service for a Saturday plumbing emergency. Highly recommend--Steven was excellent.
Claire R.
Claire R.
6/26/2015
Freddy was awesome. Came on time, was super nice, and fixed my disposal in under 5 minutes! Even showed me how to fix it on my own next time... I can't recommend Freddy and his team enough! Thank you!!
Cynthia R.
Cynthia R.
8/17/2014
Steven Evans from Wizard Plumbing gave me great emergency service today.  He and his partner were polite, informative and did a great job cleaning the bathroom where the toilet had overflowed.  Couldn't be any happier!
Gary C.
Gary C.
10/06/2014 12:00:00 SA
Had a main sewer line backup on the weekend.  Steven Evans (very courteous and professional) came out from Wizard, and with a combination of the camera and snake was able to diagnose/clear the main - roots were the issue.  He cleaned up the area around the clean out, and was on his way in about 45-mins.  Emergency service on weekends is expensive so if you can wait till Monday, hold off.
Kendra R.
Kendra R.
1/25/2014
Called at 8am on a Saturday and received the nicest and most prompt return call.  Steven and John arrived a few hours later, diagnosed and explained the problem (a corroded part on our hot water heater), and replaced the part/fixed the hot water heater in minutes.  Very reasonable pricing, very knowledgeable, and GREAT service - the dog loved them, the kids loved them, and we are all very grateful to have hot water again!  Would highly recommend them and will use them for all plumbing needs going forward!
Estelle S.
Estelle S.
5/23/2015
Had a problem with a year-old air gap that overflowed.  Having found the air gap clean, Freddy snaked the drain line, and shortened and raised the angle of the hose from the air gap to the garbage disposal to prevent drainage from fighting gravity.  This took a deeper level of knowledge than some plumbers might have. After a few months, a kink developed in the hose and Freddy corrected that promptly without additional charge.  I was impressed with his honest communications, troubleshooting skills, and professional integrity.  This is that rare business that delivers old fashioned, friendly service backed with strong ethics and solid expertise.
Lorna N.
Lorna N.
01/01/2017 12:00:00 SA
THANK YOU WIZARD PLUMBING FOR SAVING THE DAY! After having Bayshore Plumbing come out twice (both times telling me my plumbing problem was fixed) the next day we had to spend New Year's Eve with the surprise of 3 clogged toilets and sewage coming up out of the showers and tubs, since clearly Bayshore had not fixed the plumbing problem but actually made it worse. I called Bayshore and they were rude and refused to take any responsibility for their shoddy work and wanted to charge me an exorbitant amount to come out on a holiday.  I was so outraged by the way Bayshore was treating me and their inability to fix the plumbing problem, that I started searching for another plumber who would come out on New Year's Day and I was lucky enough to come across Wizard Plumbing and Drain. Bart came out immediately and quickly solved the problem for almost a 3rd of what Bayshore was going to charge me. He was professional, courteous and efficient and was able to not only fix the problem but also assess the situation and tell us of some improvements we could make to keep the problem from recurring. After two day of dealing with a rude and incompetent company, it was very refreshing to find a plumber who was both knowledgeable and personable. I am very grateful to have found such a wonderful plumber. I definitely know who I will call for any future plumbing problems. Thanks again and Happy New Year!
Doug C.
Doug C.
01/02/2015 12:00:00 SA
Excellent and professional service...  Had a routine roto-rooter type job - believe all the excellent reviews, Wizard was easy to schedule, showed up exactly on time, really professional, and courteous, fast, friendly.  Not sure it gets any better than that.
Ken S.
Ken S.
12/06/2013 12:00:00 SA
Great service.  Our kitchen sink backed up on a Friday night, found these guys on Yelp and they were here in just a couple hours. Steve was very courteous (without even asking he knew we remove our shoes at home and did the same), professional and efficient. In just about 30 minutes they had the problem solved, price was very reasonable and were on their way. We've dealt with many plumbers over the years and they were top notch. We'll definitely use them again.
Alex B.
Alex B.
12/19/2016
I thought certain I'd written a review as soon as my work was done but I don't see it so here goes.  In late August, I discovered my water heater had a horrendous leak after receiving an email from RWC Water Dept. saying that I must have a leak!  I have a very unusual water heater that is in the basement and has a power side vent. It also had an emergency overflow/leak pipe through an exterior wall to the outside backyard.  Meanwhile the tank kept continually filling so I didn't really notice a lack of hot water for a couple days. Anyway, I called Wizard because they had fixed my daughter's plumbing problems and they have outstanding reviews on Yelp and on NextDoor.  Bart came out, figured it all out within a couple minutes, shut the water off and drove to the East Bay to get a new one (there's only one kind that can be used in this situation).  He also installed a much-needed pressure reducer and replaced bad pipes. He is really, really expert and nice too. Mark came out to fix the faucets and pipes in my old bath (from the 1920's - very old house) and again extremely professional and nice as can be.  My next door neighbor's water heater just blew tonight and Wizard told him they no longer service Woodside, even though we're only a couple blocks from RWC here.  Naturally I'm very concerned now about any follow up I may need, but they really are a first-rate plumbing service.
Shane H.
Shane H.
07/03/2015 12:00:00 SA
Freddy and Francisco came back out to my house today to fix a much bigger issue that I didn't realize was there.  The 4 sewer main running underneath my driveway from my house to the street had crumbled to bits on a 2 ft. section of it.  This is what was causing my original backups and sewer overflow.  They both worked through the morning, removed the concrete, dug some holes, and thankfully fixed the issue thoroughly by 3pm.  I expected these guys to take a lunch break at some point, but they really never stopped working until the job was done.  They were again on time, hard workers, and I have zero gripes or complaints about anything they did.  Great team!
Miles S.
Miles S.
8/24/2014
Great job!  My toilet was leaking.  They came over, fixed it and charged a reasonable rate.  I haven't had problems with that toilet since.
Tim R.
Tim R.
1/25/2016
We had a small leak in the bottom of  a toilet and finally called Wizard to check it out.  Wizard set a time and a date to come look at it, and called a little before the appointed time to confirm.  Mark showed up with an assistant, and quickly assessed the problem (it needed a new seal around the bottom) and gave me an estimate.  I agreed, and he started right away, and kept me informed of his process.  He and his assistant wore cloth boots over their shoes so as not to track dirt in or out, and even cleaned around the base before he put in the new seal and then put clear caulking around the toilet once it was reassembled.  It was more complicated than I thought, and I was glad that I didn't try to do it myself.  They did a nice job cleaning up after themselves, and one wouldn't have known that they had been there (other than the fact that the leak was gone).  I was very pleased with the final result.
Melissa W.
Melissa W.
11/24/2013
I have used many plumbers over the years, but these guys are the best.  In addition to knowing the plumbing business, they were honest, polite, on time and fairly priced.  They fixed two bathroom plumbing issues and reconnected the waterline to my fridge.  When you read the reviews from other customers, believe what they say.  I have used a lot of plumbers and these guys just handled it.  I would use them again and recommend them to others.
Adrian S.
Adrian S.
7/13/2013
These guys are the best hands down! Had a problem with our shower faucet and, after a minor scheduling mix up on their part, they fixed the faucet and then refused to accept any payment for their services.  Even though I tried to insist on paying, Mark stated, Absolutely not, we should have fixed this two days ago.  You owe nothing because of our mix up.  I have never seen that before!  There is a reason this company has such great reviews.  Don't look anywhere else, use these guys.
Amy J.
Amy J.
10/09/2014 12:00:00 SA
I was highly impressed. Not only did they arrive on time, but proceeded to cover their shoes with booties before entering the home. I was given a cost estimate and time estimate, and they exceeded both. I felt well informed, and the work was performed efficiently, and with a 30-day guarantee. They even cleaned up after themselves and were very polite.  Specifically, Freddy M was very professional and I highly recommend their service.
Jean T.
Jean T.
9/18/2013
Called Wizard plumbing based on the number of 5 star reviews and wasn't disappointed with their service.  Steven responded to my plea for help and was able to come fix my problem within several hours of our initial phone conversation  He was very professional, addressed my needs and answer several other plumbing questions without hesitation.  He gave me an inexpensive solution to another plumbing issue we had.  I was grateful for that.  I will definitely call them for any future needs.
Kathleen F.
Kathleen F.
01/08/2015 12:00:00 SA
I recently discovered a huge leak under my kitchen sink and called Wizard Plumbing the next morning.  I was told a plumber would be here between 1 and 4pm, which was great!  About 10 minutes later I got a call to let me know a plumber could actually get here earlier in about 20 minutes!  I was delighted!  Steven and Ryan arrived within 20 minutes and diagnosed the problem immediately.  They replaced the old metal parts with plastic, which will last years longer.  Steven and Ryan were very professional, friendly, efficient,  and did an fantastic job!  They are the best!  I will definitely call them with future plumbing issues.  I've had some bad experience in the past with plumbers, but that won't happen anymore now that I've found Wizard Plumbing!  I highly recommend them!
Frances M.
Frances M.
01/08/2015 12:00:00 SA
Did not have a good experience despite all my high hopes.  Over charged for an emergency.  Left my job to complete something else before finishing mine.  Then job had to be redone by someone else because it wasn't done well.
Russ D.
Russ D.
1/25/2014
This time the city main was blocked, these guys came out and cleared the city main and would not take my money. I can't believe they fixed a problem at no charge.
Reid B.
Reid B.
01/09/2014 12:00:00 SA
Great guys. Fast, honest, professional. Fixed a nasty clog for me that another plumbing company had tried and failed at. Highly recommended.
Lisa D.
Lisa D.
12/30/2014
We had a great experience with Wizard plumbing yesterday.  Our kitchen sink was backed up and needed a plumber.  Have never had to call one so got on the phone and called a few places.  We had one company come in the morning and I was very nervous about letting them in.  Wasn't comfortable with what they were telling me either.  I ended up calling Wizard Plumbing based on the yelp reviews.  So happy that I did.  Freddy came out and told us what the problem was and fixed it.  The price was very reasonable too.  I would definitely refer people or call them if I ever need a plumber again.
John B.
John B.
8/24/2014
My water heater broke and flooded the basement.  I called Steve at Wizard on a Sunday afternoon.  He came out and had it replaced the same day.  He was very professional and did a great job.  I'll use them again for my next job.
Kendall W.
Kendall W.
1/29/2014
Had a great experience with Wizard Plumbing and Drain.  First, the woman who answered the phone when I called was very friendly.  In addition to giving me a two hour window for the next morning, she was able to tell me more specifically when they would likely arrive.  They arrived exactly when I expected them.  Steven, the plumber who came, was very friendly and knowledgable.  He cleared the drain with ease and cleaned up after himself.  They were very comfortable to be around.  I would definitely call them again and refer them with confidence.
Paul V.
Paul V.
11/02/2013 12:00:00 SA
We had a sewer lateral replaced due to tree root damage, selecting Wizard because of high yelp reviews and they are in San Carlos.  The lateral is 4+ feet underground beneath our cement driveway.  They showed up on time, dug holes at both ends, and burst the old terra cotta pipe while pulling a new single piece PVC pipe and reconnected everything.  They also took care of city permits and inspections and then patched the cement driveway.  Did a great job at a reasonable price.  Will definitely use them for our next plumbing work.
Kelly F.
Kelly F.
11/14/2014
Where are the 10 stars...there need to be more stars for companies like this one! I came home last night after work to my sewer backed up flooding my downstairs bathroom and shower. Super yuck. I called Wizard and Freddy arrived within 20 minutes! My garage is tight but he and his partner came in, snaked my line AND ran a camera so that I could understand WHY my drain sewer backs up every couple of years. He showed me where I may need it to be replaced in a few years and gave me an idea of how much that will cost down the road. He also gave me a 60 day warranty. He was polite, friendly and both he and his partner took the time to help us understand our situation. I have had this line staked at least 3 times and no one EVER took the time with us that they guys did. PLUS the price was crazy reasonable. I will call him from now on. Like I said, how do I rate them 10 stars???
Vinay S.
Vinay S.
5/20/2012
Highly recommend Mark with Wizard Plumbing.  We were stuck with a faucet issue on a Saturday afternoon. Mark was at our home in 20 minutes. We needed to purchase a new faucet. He graciously offered to come back later that evening, at our convenience, to have the new faucet fitted, all at a very reasonable price! We will be calling him now for all our plumbing needs.
Nancy N.
Nancy N.
11/05/2014 12:00:00 SA
The level of friendly service, honesty, and workmanship are noteworthy. A special thanks to Freddy Melendez for the extra trustworthiness. After evaluating the cause of the problem, he repaired my sink free of charge. I am a loyal customer.
Matt S.
Matt S.
10/25/2014
I recently had an issue and they came out within a few hours.  Very friendly, professional, and affordable.  They diagnosed the problem, turned out to be a city line backup causing my problem, and we got it resolved promptly.  Don't bother using anyone else; these guys rock!
Liz H.
Liz H.
2/15/2013
Mark definitely lived up to these five-star reviews.  He arrived at the promised time and proceeded to do an efficient and professional job on our troublesome drains.  In addition to providing great service, Mark was friendly and courteous - he even put on shoe covers before coming into the house :)  I felt comfortable with his diagnosis and estimate, and there were no last-minute extra charges.  As soon as I post this, I will go and put his magnetic business card on the fridge, because we will definitely call Mark for any of our future plumbing needs.
Carol W.
Carol W.
9/14/2013
Thanks yelpers!!  Read all the good reviews on Steven so called Wizard Plumbing for a backed up sink.  Turned out that grease harden up in the pipes and he had to clean it out.  Was really professional, provided some advice on maintenance, and will definitely call him again for plumbing needs.
Linea V.
Linea V.
10/13/2014
We had a great experience with Wizard Plumbing and Drain. We needed help fast, and they answered the phone right away and arrived on the same day - a Monday. They  provided fast, efficient and professional service. Steven, our plumber, gave us a 6 month guarantee on the work which makes us feel even more confident in them. I would highly recommend their services.
linda m.
linda m.
9/22/2014
My boyfriend tried to install a new garbage disposal. It didn't work. Not only that, he broke the pipes that connect the disposal to the sink. Here it was the weekend and I was without a kitchen sink. Wizard Plumbing to the rescue. Based on the great reviews I gave them a call. He came right over, realized he didn't have everything he needed, made a run to Home Depot, picked up a better disposal while he was there and left about 1.5 hours later with a disposal and new (improved) pipes installed. He even offered to put all the cleaning supplied back under the sink. Polite, courteous, efficient and competent.
Blue S.
Blue S.
9/14/2014
Agree with the other reviewers--Wizard Plumbing is great. Freddie came out on short notice to repair a clogged toilet. It turned out to be a major repair, requiring digging up the sewer line in the front yard. Freddie clearly explained what was happening every step of the way, patiently answered questions, expained costs, and allowed me to make decisions where appropriate. I half-expect to have a lousy experience when calling the plumber--lack of competence, rudeness, whatever--but this was a really nice experience.
Alice M.
Alice M.
7/24/2013
A sewer line clog led my laundry rinse cycle to empty into my bathroom via my toilet this week around 9:30am.  Looking on Yelp, I called Wizard Plumbing and Drain.  Unlike the other place I called before (recommendation from our real estate agent), they answered my phone call immediately and got someone scheduled to come to our house within a two hour window, two hours from when I called - pretty impressive!  Steven showed up within the window they arranged and snaked the outdoor sewer drain and cleared up the problem in no time.  It was super easy and fast and I appreciated how responsive they were.  I recommend their services!
Jill O.
Jill O.
09/09/2015 12:00:00 SA
This 5-star review is for Tina's outstanding customer service. I was in the middle of a bathroom remodel when my plumber went AWOL, leaving me with no toilet or shower over a holiday weekend. Realizing I needed a backup plan, I contacted Wizard on a Saturday night and left a voicemail. To my surprise, Tina called me back the next morning and assured me Wizard could help! She was extremely understanding about my situation and offered to set up an appointment whenever it was convenient for me. I decided to tough it out until after the holiday weekend to avoid paying extra charges and made an appointment for later in the week. In the meantime, though, my own wayward plumber reappeared and finished the job. I called Tina to cancel, but told her how impressed I was that she had called me back on a Sunday morning to help me out. That kind of responsiveness is very rare these days. In the future, I will definitely contact Wizard for my plumbing needs. They really do care about their customers.
David S.
David S.
4/29/2014
Steven was very courteous, prompt and handled the job quickly.  Pricing is fair.  He is knowledgeable about plumbing.
Tom O.
Tom O.
03/11/2013 12:00:00 SA
The best experience I've ever had with someone servicing our home.  I called them at 11:30.  They arrived shortly after midnight.  They spent two hours fixing the leak, and charged a very reasonable price.  I trusted them enough that I paid in cash upon bid, went to bed, and woke to find the problem solved.  The world would run like magic if everyone was this competent and honest.
Keith S.
Keith S.
08/11/2014 12:00:00 SA
these guys are great.   If you ever have a plumbing emergency and need someone to get out there quick,  these guys rock.  Would totally recommend them for any plumbing needs.
Gary F.
Gary F.
9/30/2013
We called Ken in the morning and he came by just a few hours later. We had him give us an estimate on removing one rain gutter and installing another one in a different location (we had to do this due to a total deck remodel).  He gave us a much more economical suggestion which we intend to have him do once the new deck is installed. I appreciated his 1) prompt arrival and 2) his cost saving input.
S T.
S T.
11/08/2013 12:00:00 SA
Mark did a nice job clearing a badly clogged shower drain. He wore booties and was careful to keep my place clean. He also checked out my garbage disposal and dryer vent at no charge. Service was quick and responsive. I'll be calling again for my future plumbing needs.
Zoe C.
Zoe C.
10/27/2013
Mark responded very quickly to a bit of an emergency faucet issues, and was very thorough and professional.   Fees, while not a bargain, seemed reasonable and on par competitively.  I pay for quality, anyway, and it really seems this company has the process nailed with high quality - something I find great value in.
Hoon K.
Hoon K.
5/14/2013
I had to replace our tub's waste and overflow plumbing.  Wizard plumbing was not only very affordable but they had the best warranty period than anyone else.  Ver professional too all around.  I highly recommend.
Glenn C.
Glenn C.
04/12/2014 12:00:00 SA
Oh boy -- clogged toilets and a shower starting to back up... on a Saturday of course!  We were referred to Wizard Plumbing and Drain, and Mark came out about 45 minutes later.  We couldn't be happier about his quick, professional and courteous service.  He diagnosed quickly which cleanout to use and then fixed the problem in no time at all.  He also fixed our kitchen sink which is on a different drainage line and which was starting to show signs of backing up too.  From now on, Mark will be our go-to plumber.  We highly recommend this company.
Kris T.
Kris T.
4/21/2013
After returning home from a weekend away, we noticed the outside of our house was dripping.  DRIPPING.  (It hasn't rained for a couple weeks at least.)  We called Wizard because they were open for emergencies and got great reviews.  Mark was really nice and triaged the call.  Then within half an hour, Steven Evans was at our home diagnosing the issue.  He was so awesome!!!  He quickly turned us from crisis mode to no problem mode.  He kindly answered all our questions, didn't make us feel like he was in a rush, and was super-honest and knowledgable.  Oh and incredibly pleasant to work with.  Though this was our first time working with Wizard, and thus we have not (yet) worked with others, both my husband and I would highly recommend specifically asking for Steven!
Jessica L.
Jessica L.
06/02/2013 12:00:00 SA
I was gone all day (Sunday) and came home to discover my water heater failed and flooded my garage. Based on the Yelp reviews, I called, got a prompt answer and they were at my house within 15 minutes. On a Sunday! The problem was quickly diagnosed and resolved. Super friendly, professional and quick. I immediately put them into my phone for any future problems.
Mark T.
Mark T.
7/22/2013
I Yelped for a plumber in the Redwood Shores area and Wizard Plumbing and Drain was #1.  I left a message at 6am and received a call back within 1 hour.   Steven arrived within the 2 hour window, and immediately got to work.  He was courteous, professional and friendly.  Great service, and reasonable rates.  I will definitely recommend Wizard Plumping and Drain.
EC N.
EC N.
01/06/2013 12:00:00 SA
Mark and Steven are very good and professional.  We hired them to fix the water leak and installed a new water heater several months ago.  The reason I took off 1 star is that they did not tell me that they accept credit card and I had to send them the check twice with their wrong address on the Yelp. Also, I wish that they would explain to me why they did not install the model I wanted, although they did make the adjustment for the price after I asked them for it.  Thanks, Mark and I would hire them again.
Helene K.
Helene K.
1/20/2013
Excellent - Excellent - Excellent.  When you have a clogged drain so no toilet or sink in the house can be used and you have a house full of guests you appreciate a plumber who will come to your house at 11pm at night!! Mark answered the phone, arrived when he said he would, and fixed the problem quickly. Now back to entertaining my guests.
Trevor K.
Trevor K.
05/12/2013 12:00:00 SA
I needed a plumber for an emergency job. They had someone at my house within an hour a half. The job took extra long but they still charged me the quoted price. And refused a tip. I couldn't recommend Wizard more (and specifically our plumber Mark)!
Joe S.
Joe S.
5/28/2013
These guys are down to earth, professional, and reasonably priced.  We've had them do small and large work in our home, and they have also done some work for our local small business.
David S.
David S.
9/16/2013
The very best.  There's a reason these guys are so highly rated: they deliver.  I called with a clogged outflow today and Steve was out a few hours later and worked into the nightfall to get remove the blockage. No more toilet water backing up into my house!  Super nice guy too. Couldn't say enough good things about the experience ...
Hideo Y.
Hideo Y.
8/20/2013
Mark is an honest plumber knows his stuff.  He came over on time to look at several plumbing issues at our home, he fixed everything fast and very low prices. On his first visit, he fixed leaking toilet instantly, took the tub faucet with broken shower diverter to find parts or fix, did not charge us on the spot.  When he came back, he took care of those and the sewage issue.  Very polite Southern gentleman.
Liza P.
Liza P.
12/05/2012 12:00:00 SA
These guys take customer service to a whole new level -- and not just for plumbers. They are pleasant, professional, courteous, and excellent at what they do. They're also incredibly responsive! Could not recommend them more.
Derek B.
Derek B.
12/07/2012 12:00:00 SA
our kitchen sink drain clogged the tuesday before Thanksgiving, and we called around to a bunch of local plumbers...  Wizard Plumbing was the only one that called back that day, and scheduled for a few hours later.  Steven showed up right as scheduled, and promptly fixed our problem.  He also fixed a crack in a pipe that we didn't know we had at no extra charge.  He was polite, professional, hardworking and friendly!
Michelle B.
Michelle B.
12/10/2012 12:00:00 SA
We called Wizard Plumbing and Drain when the plumber we had used before didn't return our call. It was the day before Thanksgiving, and our kitchen sink was fully blocked (emergency!), even after we had tried everything to get it cleared. Steven came out at 7pm that evening, exactly when he said he would, and was very professional and polite. He immediately got to work on clearing the blockage (which was pretty far along the pipe) and also discovered that one of our old chrome pipes near the trap was cracked. He stayed until well past 8pm to get this fixed as well, and was cheerful and friendly, even the night before a major holiday. He left everything neat and clean, as well.  I would highly recommend Steven and Wizard Plumbing, and we plan to use him from now on as our go-to plumber!
D s.
D s.
05/03/2013 12:00:00 SA
I called for reseating my toilet which the contractor did not do correctly during a remodel.  Mark came out and repaired it.  Service was prompt and Mark was efficient, friendly, and professional.  He really cleaned up afterward--something I have found not all contractors do well.  The price was fair.  I would highly recommend Wizard and I would use them again.
Nat L.
Nat L.
5/19/2013
I called on a Saturday afternoon because we had a toilet that I had been trying to plunge for a couple days and was unsuccessful at.  Mark was really friendly and said he could be here in about 30mins.  He came before the 30mins and checked everything out and we are back in business to do our business.  Thanks Mark
Kat B.
Kat B.
11/13/2013
I had seen the many great reviews of Wizard Plumbing and Drain on Yelp and decided to give them a try.  I was SO glad I did.  Not only were they super responsive to my phone call--with a very prompt next day appointment, but when Steven came out for the service call he was punctual, courteous, efficient and skilled.  He took care of my plumbing issue and took the time to give me a detailed explanation of what the problem was and how to avoid it in the future.  I highly recommend Wizard Plumbing and will most certainly continue using their services for my plumbing needs though there are plenty of plumbers in the area to choose from. I really appreciated Steven's superb customer service and Wizard has just earned my loyalty.
Barbara M.
Barbara M.
10/25/2013
I was so happy with Wizard Plumbing that I was motivated to write my first Yelp review!  The last thing I want to do is deal with a plumbing issue or any other sort of home repair but Wizard made it as painless as possible.  I called on Thursday (it was not an emergency situation) and they were able to come out on Friday.  They were super pleasant and great to deal with.  We are looking at a remodel and I will absolutely call these guys regarding the plumbing we'll need done.  Thanks Wizard Plumbers!
Hans L.
Hans L.
8/27/2013
Came home to find hot water heater broken.  Based on stellar Yelp reviews and because they're local, I called Wizard.  Called at 4pm and talked to Mark; he showed up as promised at 7pm; arranged for an after-hours pickup of a new unit from a closed warehouse; returned and expertly installed a new hot water heater by 10pm.  Great service, great work and a good guy that knows his stuff.  Will definitely be calling them again for any plumbing-related issues.
Claudia S.
Claudia S.
8/25/2013
A few weeks ago, I called Wizard about a leak under the kitchen sink. Mark came out the same day and quickly discovered the cause of the link. Although it was embarrassingly simple to fix (simply tightening the faucet head did the trick), he  didn't make me feel dumb about it and even refused payment!! Since then, I have  recommended Wizard plumbing to family and friends and will definitely call Wizard plumbing the next time I have a plumbing problem.
Jasmin L.
Jasmin L.
08/07/2015 12:00:00 SA
I live in a 2 story home and woke up on Wed morning to water leaking through roof (2nd story) to the 1st floor.  I called Wizard Plumbing based on all the great reviews and had the best experience ever.  Mark showed up at my door about 45 min after I called (earlier then the original estimated time slot).  After reviewing the situation he recommended replacing the broken water heater - it was 15 yrs old. Since i have 2 water heaters in the house both the same age, I decide to have him replace both. I then assumed he would have to order the parts and come back to install in a few days BUT to my pleasant surprise he told me he could do all the work right way.  He called his guys and within 20 minutes the 2 heaters showed up.  Mark and his crew are VERY professional and super friendly! All the work was done within 3-4 hrs. of my initial call! :) I'm and very happy customer and would highly recommend them to anyone looking for a plumber.
Yoon C.
Yoon C.
9/29/2012
I never write reviews but Mark was great: punctual, professional, and just plain nice.  He replaced the kitchen faucet at the price quoted--even though my Japanese water filtration system made things a little awkward.  Then he replaced a shower-head last minute at no additional cost.  This is my new go-to plumber.
David S.
David S.
11/29/2012
The Wizard Plumbing folks are great!  They gave us same-day service, came right on time, and did the job perfectly in 15 minutes, at a very fair price.  They rescued my wife's wedding ring which had fallen down a broken sink drain, so we are very grateful indeed!  They are as cordial and helpful as can be, and they got along beautifully with our cats.  Couldn't ask for more!
Kaluha E.
Kaluha E.
12/05/2012 12:00:00 SA
I had a great experience with this company - I found them by using Yelp and was not disappointed.  I called them during a huge five day storm and they gave me a two hour window for later that day - they called me to tell me they were running a bit late and arrived when they said they would - they provided a great fast service, were very friendly, they even took the time to fix two minor issues with my toliet as they unclogged it and removed a lego from my tub drain that had been stuck there for over six months.  They even gave me a discount as they had been later than they first promised.  Their work comes with a seven day gurantee.  I would def recommend them and would use them again.
Alan O.
Alan O.
01/08/2013 12:00:00 SA
I had an great experience with Wizard. Steven was very personable and helpful and came out on a Saturday night on very short notice to take care of a hot water heater whose by overpressure valve had failed. Excellent service. I know which plumber I'm going to call next time I have an issue, and I'll recommend them to anyone who asks.
Richard K.
Richard K.
3/15/2013
We called Wizard (Steven) to come out to fix a seriously backed up main -- we couldn't flush toilets or run a shower or anything without dirty water backing up and filling up the sink in the garage, etc. Steven charged a very fair price considering he spent some extra time seeing if he could get the ancient rusted streetside cleanout open and working. We ended up using the cleanout in the garage, on his recommendation, and he helped me deal with some of the water that had collected on the garage floor during the ordeal.  Long story short -- friendly, very skilled and basically a great plumber. 5 stars.
Gary J.
Gary J.
3/20/2013
This company is great.  My water heater broke and the plumber responded quickly.  He was very professional, courteous.and knowledgeable.  He fixed the problem quickly and the price was very reasonable.  I would definitely use this company again.
Brian R.
Brian R.
06/01/2013 12:00:00 SA
Mark and Steve are great father and son team!! We bought a new water heater from them and they installed it having to move the gas line and everything. We'd gotten a couple bids and I liked that they sold Ruud water heaters, so went with them. So glad we did! Will definitely call them again.
Carol V.
Carol V.
06/08/2013 12:00:00 SA
We used Wizard Plumbing and Drain to update the plumbing in our 65 year old home based on the 81 five star ratings they received from their customers that took the time to write on Yelp. Wizard Plumbing and Drain, a father and son team, arrived promptly, worked efficiently, charged fairly and cleaned-up immaculately. This father and son team, both absolute gentlemen, provided good old fashioned skilled service. Five Stars!!!
Confidential I.
Confidential I.
6/22/2013
You'd think all these five stars were suspicious - I don't thing they are! and I can only tell you mine is not.  Mark came over on the same day, exactly when he said - and tackled a tough laundry room sink job that I couldn't do and I'm pretty handy.  He charged a very fair price and then on top of that honored his on-line discount - so I really got a good deal - Before he left he told my wife it was one of the toughest jobs he'd done.  He didn't charge extra even though it was a nightmare job - that's rare in the plumbing business and it shows integrity - I'm so proud to live in the same community as him and his family. I kept his card, I'm calling him if I ever need him, and I suggest that he start hiring quality extra help - he's going to get inundated with work.  A good plumber is hard to find.
Rich P.
Rich P.
7/25/2013
We needed to have a water line placed for our new refrigerator in our 50+ year-old house. We called Wizard Plumbing on a Friday and they said they could have someone at our place the following Tuesday morning. Steven arrived within the window of allotted time that we were given, and was very friendly and professional. He gave us several options on how he could place the water line, and completed the job within a couple hours (even crawling under the house without complaints!). The job was a bit messy, as it included cutting sheetrock in our wall behind the refrigerator, but Steven cleaned up after himself. While we are still awaiting the arrival of our new refrigerator, we have no doubt that the job was done well. We would recommend Wizard Plumbing and Drain for their speedy and professional service!
Alfredo M.
Alfredo M.
06/11/2012 12:00:00 SA
Reasonably priced, super professional service, personable, pleasant, flexible, knowledgeable, available pretty darn quick. What more can you ask for? I trust Mark in my house, on my property, to do what is right when it comes to plumbing. Highly recommended and will do so here and by word of mouth.
Bruce H.
Bruce H.
07/09/2013 12:00:00 SA
Called on a Monday night for an appointment to fix a leak under my kitchen sink.  Mark called back within minutes and said he'd be here between 9 and 10 the next morning.  He was here when promised.  Mark was courteous and friendly and answered all my questions about the repair.  The repair was made quickly.  I was impressed that he really took the time the to thoroughly test the repair and make sure it was perfect and no leaks. The price for the repair was very reasonable.  I'd highly recommend Mark / Wizard Plumbing and Drain and if I need a plumber again, I'm calling him!
Chris D.
Chris D.
10/22/2014
This is my first yelp review ever. Stevan and Wizard plumbing inspired me to sign up for the ability to post this review. We had two recent plumbing emergencies. Both cases were time sensitive; first we were unable to flush the toilet or run water in the house (damn roots) two weeks later we had to shut down all water to our house due to a shower valve leaking in the wall. With two young children each was urgent. In both cases Stevan was able to squeeze us into his busy schedule and got us back up and running the  same day! (The first case was a minor miracle that he was able to get a new sewer lateral line in and running the same evening) Stevan and his helpers were polite, trustworthy and inspired confidence that they new their business and would handle the situation quickly and efficiently. The price was extremely fair too; I have a good friend who does some plumbing work and his response to what we paid was wow! You got a great deal. I can't recommend these guys enough and in my opinion are head and shoulders above the other plumbers in the area (we got an estimate from another local plumber for one of the jobs and were underwhelmed to say the least). Use these guys with confidence!
Linda S.
Linda S.
2/25/2014
My mom had a problem with water backing up in her shower. My husband went over and identified the exact problem (blockage between two bathrooms but not involving any other bathrooms or the kitchen) but wasn't able to fix it due to his work obligations, so we called Roto Rooter. They came out and said the problem was much bigger than my husband said (the blockage involved TWO bathrooms AND the kitchen). They wanted to charge her almost $1,000.00 to clear the pipe! My husband told me that they were ripping her off as the blockage only affected ONE bathroom. I called Wizard to get an estimate and Mark said he would be out later that afternoon. When it passed the window of time that he was supposed to be there, I called him and he apologized that he was stuck at a job and said he would be out first thing in the morning. He was there the next morning at 8 am and identified the problem exactly like my husband did. He charged us less than 1/4 of what Roto Rooter wanted and he took some money off for running late the previous afternoon. He was there with another guy and both were very polite and courteous. I put his number in my phone and will use him again without hesitation. Goodbye Roto Rooter...never again!
Bradley P.
Bradley P.
05/04/2014 12:00:00 SA
Let me just start by saying this is the best experience with a plumber we've ever had!  We chose Wizard based on all the five-star Yelp reviews, and we were not disappointed.  Our main sewer line was plugged and overflowing (let's leave it at that).  We knew we needed a plumber who specialized in sewer issues as well as general drain blockages.  Responsiveness was great - Steven answered the phone right away at 9:30 on a Saturday night (when we started having plumbing problems) and told us he'd come by between 10am and noon the next day, which he did.  Communication was great - his staff stayed in contact to let us know when he'd arrive.  Diagnostic skills were amazing - we'd been having these problems for some time, and Steven got to the root of the issue more quickly than any other plumber had.  We ended up having to contact the original plumber who'd installed a sewer line cleanout to understand why it was installed the way it was; that plumber agreed to correct the original installation.  Regardless, Steven went out of his way to work with that first plumber; he didn't have to do that, but that's the level of customer service that Steven prides himself on.  We were extremely impressed with Steven and Wizard Plumbing, and we'd definitely use them on any future plumbing jobs!
Carolina F.
Carolina F.
08/06/2013 12:00:00 SA
Moved into a new house and the inspection report recommended replacing the sump pump.  Called around and got several quotes based on Yelp reviews.  Wizard Plumbing out to have a look and gave us a free estimate.  They crawled under the house, took some pics of the sump pump area to show us the problem and explained to us (non-experts) the sump pump workings.  Their prices are very competitive but what sold me was their honesty and work ethic. My two other quotes tried to up-sell me by exaggerating the sump pump problem.  One of the other companies even recommended a whole bunch of unnecessary work (about 2k of extra work).  Steven from Wizard came out, said it was an easy fix, and recommended against the add'l work.  He said he wouldn't feel good selling me something I didn't need.  We hired him on the spot.  While he was here, he also looked at our shower head which wasn't working correctly turned out to be clogged.  He cleaned it out and did not charge us for the diagnosis and repair.  On this issue again, the other company said we should replace the whole shower system.  Thanks for saving us a bunch of money Wizard.  And thank you Yelpers for consistently proving to be dead-on.
Randall L.
Randall L.
4/14/2013
I have used Wizard Plumbing and Drain on 3 occasions in the past few months.  I'm currently doing my own kitchen remodel and I goofed up by nicking a refrigerator water line that was not hooked up to a valve.  It was 10pm and I shut off the main to the house for the night.  The next morning I called Wizard and Mark Evans came at the allotted time window.   I was  surprised to see that he had his own booties to cover his shoes as he entered my home which is very considerate.   I discussed with him my dilemma and that the only way to fix the leak was to go under the house and cap off the line.  Without hesitation Mark agreed and was off suiting up to go under the house.  It had just rained the day before so the dirt was damp.   I forgot the price but it was under $100.  Since he was already at my house.  I asked him to quote me how much to lower my kitchen sink T to the drain since I was getting a deeper sink.  He gave me a quote which I thought was fair.  So we agreed on a date two days away.  Mark sent another plumber to perform the work.  The plumber came on time and finished up with lowering the T and extending the hot and cold water lines with copper so I could just add compression valves later when I was ready to hook up to the faucet.  Cost about $225.  The third time was for my rangetop.  I was going to hookup the new rangetop to the gas hose coming out of the ground but felt a bit unsure.  My wife insisted that I call a plumber to ensure the hookup was correct.  No arguments here.  I called Mark again and he gave me an appointment for the next day.  Mark arrived about 15 minutes late but his company did call earlier to let me know so I was ok with it.  Again, he showed up with bootie covers ready to wear.   I showed him the pieces of CSST that I had and the location of the input to the rangetop.  He went straight to work.  I had a question in regards to the hose hookup and Mark had no problems explaining to me how he was going to hookup the line.  I never had gas before, so Mark explained about getting the air out of the lines and igniting the gas.  A while later......I had a gas rangetop working and ready to go.  Cost under $100.  While he was there, I discussed with him a future bathroom remodel question in which he had a solution.  I like Wizard work ethics and their price and will keep them on my short list to call for my future plumbing and gas work.

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